Kimkim Trip Reviews for Indonesia

4.8
Based on 133 ratings
Read 133 verified reviews by travelers who booked their trip to Indonesia on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great Bali trip
Indonesia | Nov 2 - Nov 15, 2023

Emily
Emily S.
Los Angeles, CA | Reviewed on Nov 21, 2023
Marc was great to work with! We went back and forth a few times on the details of the trip and a few of the hotels before locking it in. He was very accommodating and provided valuable insights. He kept in touch from planning until we departed and checked in while we were in country. Read more

Marc was great to work with! We went back and forth a few times on the details of the trip and a few of the hotels before locking it in. He was very accommodating and provided valuable insights. He kept in touch from planning until we departed and checked in while we were in country.

Hotel Reviews
Tejaprana Resort & Spa
Ubud

Everyone here was very friendly and accommodating. The view from our room and the restaurant were gorgeous. Spa services were relaxing and top notch. The room was clean and comfortable. Breakfast at the hotel was very good. Only downfall was location as there wasn’t much walkable but nothing was to far by car.

Authenticity & Character
Location
Beautiful views but not walkable
Staff
Cleanliness & Comfort
Munduk Moding Plantation - CHSE Certified
Gobleg

Love this hotel. Truly a 5 star experience with amazing service, great food and fun activities on site. The location provides a cooler temperature but the property promises amazing views. The staff goes above and beyond to provide exceptional service. Even though it’s cooler and damp the bugs were well managed and bug spray is provided.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Menjangan Dynasty Resort - CHSE Certified
Pejarakan

If you enjoy camping then you will love these yurts. Cute and comfortable. It is a single room with only a screen dividing the bed from the toilet and while it was air it doesn’t do much during the day due to the screens and not being enclosed. However the access and view and the beach is beautiful and the staff is friendly. Service at the restaurant is great. This is a location you come to relax on the beach or at the pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mutiara Bali Boutique Resort Villas & Spa

Nice hotel within walking distance to shops and restaurants. Mosquitos were by far the worst at this hotel. Staff was friendly but not very informative or helpful. Room was ok, felt It could be cleaner and the bathroom doesn’t have AC only the sleeping area. At night there were monkey ir some type of animal jumping on our roof and rummaging through the out door kitchen.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Snorkeling around Menjangan Island
Snorkeling around Menjangan Island
Indonesia

Amazing coral reef. We had 2 guides, 1 for snorkel and 1 for diving. Both were great and pointed out many different fish. The boat could use a little TLC and the lunch was was questionable from a temp control stand point. But the overall experience was great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit a local market & enjoy a cooking class
Visit a local market & enjoy a cooking class
Ubud, Bali

Amazing experience with welcoming host. This was a great class, very engaging and everyone got to participate and learn.

Quality of Experience
Food
Guides, Drivers and Staff
Sunrise Trek to Mount Batur Summit
Sunrise Trek to Mount Batur Summit
Indonesia

This is a hard hike. We didn’t realize you are able to take a motor bike from the parking area half way and then hike the rest of the way. We hiked from the parking lot, but wish we would have known we could take a bike half way.

Quality of Experience
Guides, Drivers and Staff
Cultural Immersion and traditions at Rumah Desa
Cultural Immersion and traditions at Rumah Desa
Indonesia

What a beautiful property and wonderful experience with the healer. We got to tour the property, make offerings, have a welcome drink and lunch. The Healing ceremony was incredible.

Quality of Experience
Food
Guides, Drivers and Staff
Kecak Dance Performance
Kecak Dance Performance
Indonesia

A fun and unique experience. It was cool to see the dancers and hear the story in Balinese. This does take place outside so can be rather warm and you sit on stone benches.

Quality of Experience
Guides, Drivers and Staff
Transport
Balinese massage
Balinese massage
Indonesia

Spa services at hotels except in Seminyak were great.

Quality of Experience
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 23, 2023

Hi Emily,

Thank you for your review!

Working with you on the trip details was a pleasure, and I'm pleased to have contributed to this beautiful experience. Your feedback means a lot, and I'm always here for any future travel plans to Indonesia!

Best wishes and Safe travels!
Marc

Excellent Service
Indonesia | Nov 10 - Nov 17, 2023

R
Rebecca N.
Coshocton, OH | Reviewed on Nov 18, 2023
Marc was excellent to work with. He followed my specific requests. I had a last minute change because Ubud was very touristy. Instead, I wanted to spend more time at the beach and it worked well. Nusa Dua is definitely the clean beach area and nice hotels. I am vegan so it was easy to get the best fried rice and stir fry including the best tofu/tempe. Jerry, the local driver was amazing. Jerry was very knowledgeable, humble, flexible, friendly, and very kind. If I were to do it all over... Read more

Marc was excellent to work with. He followed my specific requests. I had a last minute change because Ubud was very touristy. Instead, I wanted to spend more time at the beach and it worked well. Nusa Dua is definitely the clean beach area and nice hotels. I am vegan so it was easy to get the best fried rice and stir fry including the best tofu/tempe. Jerry, the local driver was amazing. Jerry was very knowledgeable, humble, flexible, friendly, and very kind. If I were to do it all over again, I would have stayed in Nusa Dua. The mountain bike ride was awesome, excellent local guide and safe ride with a tasty lunch. The cooking class was the best with the locals and delicious (he also shared the recipe with me). The ridge walk hike was a workout as it was at least 31 degrees Celsius; highly recommend it in Ubud. Also, hostels are really nice so this is cheaper and a nicer way to meet people. It was tough to meet people as I was the only person on the tour and not many solo travelers. It would be great for the hotels to have a social hour at the pool to meet people from all over. Highly recommend Marc and Jerry. Overall, a great and fun trip.

Hotel Reviews
Green field Ubud
Ubud

Central hotel in the town center. No social hour at the pool. Friendly and very kind staff. Great food at their restaurant. Close to bars, shops, and restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jimbaran Bay Beach Resort & Spa - CHSE Certified
Kedonganan

The staff was so sweet and accommodating. Delicious food at the restaurant and fifth floor (lounge). The beach had a lot of garbage and stray dogs but the sunrise/sunset were beautiful. This hotel also needs to have a social hour so people can meet from all over!!! Prices were cheap.

Authenticity & Character
Location
not centrally located.
Staff
Cleanliness & Comfort
Activity Reviews
Cultural Immersion and traditions at Rumah Desa
Cultural Immersion and traditions at Rumah Desa
Indonesia

Learning about the culture, history, and religion was fascinating. The local guide was awesome and the cooking class made my day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Mountain bike from Batur to Ubud
Mountain bike from Batur to Ubud
Indonesia

The infinity guide was lots of fun. A bummer it was only 2 people and still it was awesome. Made good stops for nice photos! Lunch was delicious too.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 21, 2023

Dear Rebecca,

Coordinating the trip with you was delightful, and I especially enjoyed our conversations throughout your stay.
Jerry sends his warm regards.

Best wishes,
Marc

Incredible Experience in Indonesia thanks to Jessica!
Indonesia | Oct 1 - Oct 8, 2023

Neha
Neha H.
Canada | Reviewed on Nov 17, 2023

Our local specialist, Jessica was incredible. She gave great suggestions, booked all the right spots, and took into account our feedback too. Our trip to Indonesia was one for the books and would highly recommend booking through KimKim and Jessica for trips to Indonesia!

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Nov 20, 2023

Hi Neha,

Thank you so much for your kind words! We are glad that you had a fantastic trip in Indonesia and we are grateful to be a part of your trip :) We look forward to welcoming you again to Indonesia and wishing you all the best for you and your family!

Warm regards,

Jessica

We had such an incredible trip! Marc answered...
Indonesia | Oct 25 - Nov 3, 2023

Brittany Leslie Lynn
Brittany Leslie Lynn S.
Canada | Reviewed on Nov 16, 2023
We had such an incredible trip! Marc answered every question we had and was so helpful throughout the planning process. I had a lot of things to work through while planning and Marc was very patient and checked in throughout to see if we needed any help. He also helped us book our last flight getting into Indonesia, which took some stress off of us.
We cannot say enough great things about our driver, Dinar. He was so kind and taught us a lot about Ubud and Seminyak as he brought us places,...
Read more

We had such an incredible trip! Marc answered every question we had and was so helpful throughout the planning process. I had a lot of things to work through while planning and Marc was very patient and checked in throughout to see if we needed any help. He also helped us book our last flight getting into Indonesia, which took some stress off of us.
We cannot say enough great things about our driver, Dinar. He was so kind and taught us a lot about Ubud and Seminyak as he brought us places, and also made additional recommendations, such as visiting a wood-carving business, that we hadn't originally planned. He provided cold water for us each morning for our drives, which was greatly appreciated. He was super easy to contact and made our trip to Indonesia so smooth. We would not have survived the driving without him!
The accommodations were so beautiful as well. The staff were so friendly at each of the places we stayed and they went above and beyond and decorated our rooms with signs and flowers for our honeymoon.
We are so thankful to have booked through Kimkim and will be booking again with them in the future!

Hotel Review
Gili Eco Villas
Gili Trawangan

This was such a perfect getaway from home! We loved our bungalow and we were so relaxed at this location. There were plenty of restaurants nearby and we were able to rent bikes to go wherever we wanted on the island. The staff were also super helpful and gave us recommendations of what to do during our stay. It is located a bit far away for those who are more interested in partying in Gili, however you simply cannot beat the relaxing vibe this place gives and is right on the beach, giving a beautiful view 24 hours a day.

Authenticity & Character
Location
They are located next to a beautiful beach and next to plenty of food and drink spots. We did feel that we were a bit far away from things at times, but we were able to rent bikes to get wherever we wanted.
Staff
The staff were so kind and were always checking in to see how we were doing and if there was anything they could help us out with.
Cleanliness & Comfort
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 21, 2023

Hi Brittany,

Thank you for your review!

Working with you and Jonathan to plan this amazing trip was truly a pleasure. I'm delighted I could assist you with any questions you had along the way, and I hope to welcome you back to Indonesia soon for another memorable experience.

Sending warm regards from Dinar as well.

Best wishes,
Marc

Our 4 day, 3 night stay on a super deluxe Klotok was amazing.
Indonesia | Nov 10 - Nov 14, 2023

Barbara
Barbara S.
Canada | Reviewed on Nov 15, 2023
Marc did a great job in planning this trip and dealing with the flight changes that were necessary. Everything went very smoothly. Our guide on the Super Deluxe Klotok, Jeffrey was very knowledgable especially about the birds and monkeys we saw. The boat crew were excellent and went out of their way to point out birds and animals along the way and Cookie made very tasty meals. Read more

Marc did a great job in planning this trip and dealing with the flight changes that were necessary. Everything went very smoothly. Our guide on the Super Deluxe Klotok, Jeffrey was very knowledgable especially about the birds and monkeys we saw. The boat crew were excellent and went out of their way to point out birds and animals along the way and Cookie made very tasty meals.

Hotel Reviews
Liveaboard on a Klotok
Borneo

The Klotok was only a few years old and the lounge and bedroom was airconditioned and very comfortable. The bathroom was nice with flush toilet and shower. The top deck was great for viewing wildlife. The crew were amazing and Cookie served great food.

Authenticity & Character
Although this Klotok was only a few years old, it was traditional in design and perfect for the river.
Location
It was great to have breakfast on the top deck moored somewhere along the river enjoying the birds and monkeys.
Staff
Very helpful, excellent in spotting wildlife, food was excellent
Cleanliness & Comfort
The bed was very comortable and the bathroom very clean.
FM7 Resort Hotel Jakarta
Tangerang, Banten

FM7 does a great job in meeting flights, transporting people back and forth to the airport. Our room was very nice.

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 22, 2023

Hi Barbara,

We truly appreciate your feedback! Crafting a fantastic experience with you was a delight.

I look forward to welcoming you back to Indonesia soon!

Best regards,
Marc

Bali, Lombok and Java
Indonesia | Oct 15 - Nov 10, 2023

Dixie
Dixie W.
Nampa, ID | Reviewed on Nov 12, 2023
Just returned home from our longest international and fourth trip using KimKim. It was truly a pleasurable experience! Marco put together a fantastic trip and was extremely helpful when we needed to make a couple of changes ( one change in a room, and another to our itinerary). All of the guides we had were amazing, and our two main drivers, Putu and Sifel) went above and beyond. Our experiences of hiking Mt. Ijen, river rafting, biking, snorkeling, trekking etc. were all very delightful and... Read more

Just returned home from our longest international and fourth trip using KimKim. It was truly a pleasurable experience! Marco put together a fantastic trip and was extremely helpful when we needed to make a couple of changes ( one change in a room, and another to our itinerary). All of the guides we had were amazing, and our two main drivers, Putu and Sifel) went above and beyond. Our experiences of hiking Mt. Ijen, river rafting, biking, snorkeling, trekking etc. were all very delightful and are highly recommended. Thank you KimKim for employing quality people and delivering a quality experience for us. We will continue to use KimKim for our travels.

Hotel Reviews
Lumbini Luxury villas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tejaprana Resort & Spa
Ubud
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Munduk Heaven Luxury Villas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Menjangan Dynasty Resort - CHSE Certified
Pejarakan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ketapang Indah Hotel
Banyuwangi
Authenticity & Character
Location
Cleanliness & Comfort
Candi Beach Resort and Spa - CHSE Certified
Bali
Authenticity & Character
Location
Staff
Went above and beyond to celebrate a birthday with us.
Cleanliness & Comfort
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 18, 2023

Hi Dixie & Doug,

Thank you for taking the time to share about the fantastic adventure!

I'm glad that the adjustments we made, whether to one room or the change in the last couple of days, met your expectations and added to the overall enjoyment of your trip.

Knowing the experiences were delightful and highly recommended means a lot to me.

Best wishes and safe travels,
Marc

It was a most perfect trip to Bali. We visite...
Indonesia | Oct 15 - Nov 4, 2023

Stephen
Stephen G.
Los Angeles, CA | Reviewed on Nov 10, 2023

It was a most perfect trip to Bali. We visited Ubud, Munduk, Nusa Lembongan and Jumberan and KimKim was a huge help. Thanks to Marc who was patient with our every request and gave us enough information to make good choices. You will see much more detail in the reviews of Kim and Wendi who were our master Bali planners. Their reviews speak more specifically to the success of the trip they planned with Marc's guidance.
We would recommend using KimKim to any traveler.

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 15, 2023

Hi Steve,

I really appreciate your comments! Planning the trip with all of you was such a joy.

Looking forward to having you back in Indonesia soon!

Warm regards,
Marc

Bali beautiful Bali
Indonesia | Oct 15 - Nov 4, 2023

wendi
wendi r.
Santa Monica, CA | Reviewed on Nov 08, 2023
We traveled with another couple who are our dear friends. Our travel expert Mark Urban was excellent, he was extremely patient planning with us as we were navigating our desires and he directed us on the perfect path! We had an amazing time in Bali for 2 weeks then Nusa Lembongan for the final week of our 3 week journey. We had a driver who was very knowledgeable and kept us alive, entertained and educated as he navigated us thought the streets of Bali. He was a joy and so kind, we can... Read more

We traveled with another couple who are our dear friends. Our travel expert Mark Urban was excellent, he was extremely patient planning with us as we were navigating our desires and he directed us on the perfect path! We had an amazing time in Bali for 2 weeks then Nusa Lembongan for the final week of our 3 week journey.

We had a driver who was very knowledgeable and kept us alive, entertained and educated as he navigated us thought the streets of Bali. He was a joy and so kind, we can highly recommend (Renda), he felt like a family member by the end of the trip!

We had a couple of things that needed to be changed while we were traveling and it all went very smooth with great communication during our whole trip! Mark was a delight and very helpful!

We stayed at Kappa Senses, about 20 minutes from Ubud center. The resort was wonderful with many amenities including massages, excellent food and service. It sits in the middle of rice fields and was perfectly picturesque!

In Munduk, we stayed at Munduk Molding Plantation which was amazing and is basically a self sustaining property! The grounds were so beautiful and the rooms were divine! Everyone was beyond helpful and sweet as can be! I got a bit sick and they brought me flowers and all kinds of herbal remedies, teas and it helped so much to be so well taken care of!

Finally in Nusa Lembongan at Batu Karang Hotel, on the water with great food and service. A small little chill town with other areas a close walk, drive or boat ride away!

We were welcomed and felt the generosity of Bali and its wonderful people, cultures and scenery!
Mark helped us to locate all the stays and excursions! It was a fantastic trip and I would highly recommend Kim Kim and Mark !

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 17, 2023

Hi Wendi,

Thank you for sharing your experience with us. Meeting you was delightful, and planning that trip together was a fantastic experience!

I'm thrilled you had the opportunity to explore Nusa Lembongan, a special place for me.

Best wishes to you from Indonesia!
Marc

I enjoyed this trip . A trip with varieties. ...
Indonesia | Sep 17 - Oct 7, 2023

L
Ling M.
Canada | Reviewed on Nov 07, 2023
I enjoyed this trip . A trip with varieties. Our two drivers/main guides were both good. They were friendly and helpful. The highlights for this trip for me are the Mount Bromo sunrise trip and the blue flame hike the following morning. But for the blue flame hike, too bad I did not walk fast enough . By the time when I got to the spot, the blue flame burnt out already. If we started 30 minutes earlier or if we skipped that morning refreshment, I would be able to see the blue flame. ... Read more

I enjoyed this trip . A trip with varieties. Our two drivers/main guides were both good. They were friendly and helpful. The highlights for this trip for me are the Mount Bromo sunrise trip and the blue flame hike the following morning. But for the blue flame hike, too bad I did not walk fast enough . By the time when I got to the spot, the blue flame burnt out already. If we started 30 minutes earlier or if we skipped that morning refreshment, I would be able to see the blue flame. Hopefully the tour organizer would consider this point so that other tourists who love to see the blue flame would not miss it.

The 3 cruise days trip to Komodo National Park was interesting too. I enjoyed the beautiful coral reefs, sunrise and sunset there. The cruise crews were good.

For the day trip to Nusa Penida, I wish they could provide us big towel so that we could have it to cover our body when we were going to our next snorkelling spot. It was a bit cold after we got out from the water after snorkelling. Or they told us before so that we could bring our big towel.

Overall the trip was great. I enjoyed it. Thanks.
Ling

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Nov 13, 2023

Hello dear Ling,

Thank you so much for your feedback!

I hope to welcome you again in Malaysia, Indonesia or Singapore!

All the best,
Ana

Our wonderful trip to Bali!
Indonesia | Oct 15 - Nov 4, 2023

Kim
Kim G.
Ojai, CA | Reviewed on Nov 07, 2023
Such a wonderful time….our trip to Bali & beyond! As 2 couples, our first time there, & for 3 weeks total, the experience was unforgettable! Kimkim & our travel expert Marc Urban were extremely helpful in making it happen harmoniously & with attention to every detail. The recommendations, coordination, responsiveness, and professionalism were spot on. Marc checked up on us throughout the process and provided active support while we were there, answering questions and making adjustments in the... Read more

Such a wonderful time….our trip to Bali & beyond! As 2 couples, our first time there, & for 3 weeks total, the experience was unforgettable! Kimkim & our travel expert Marc Urban were extremely helpful in making it happen harmoniously & with attention to every detail. The recommendations, coordination, responsiveness, and professionalism were spot on. Marc checked up on us throughout the process and provided active support while we were there, answering questions and making adjustments in the moment, all while being polite, caring & on it!
Adventurous, yet selective in our pacing, vibe & style of travel, we were able to gear things as we desired & felt no pressure to do things otherwise. As friends in our 60’s/70’s, we had plenty of time to relax and enjoy our wonderful accommodations together (some in shared villas & others separate) and still fit in the activities we wanted…. a cooking class (in a multigenerational & self-sustained home) and bike ride through rice paddies in Ubud, a hike & canoe ride at Tamblingan Lake & excursion to Sekumpul waterfalls in Munduk, as well as snorkeling & kayaking on the nearby island of Nusa Lembongan, and visiting Jimbaran & Ulu Watu (watch out for those monkeys!) just before flying home. Seeing temples & waterfalls throughout, having massages & great meals, being treated so graciously by the Balinese people….all was amazing!
The transfers, including boats, hotels, airport, & a wonderful driver that we bonded with so well throughout the trip (thank you Renda!) were beyond helpful. Can’t imagine doing it all without Marc/kimkim’s guidance. Thank you guys so much for all you do! 🙏❤️🙌

Hotel Review
Kappa Senses Ubud
Ubud

This was a wonderful place to stay with no complaints. The only downside is that the town was a bit too touristy and chaotic with lots of motorcycles. However, the people and the hotel itself were great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cycling from Kintamani to Ubud
Cycling from Kintamani to Ubud
Indonesia

This was an incredible bike ride that was really great, though it was longer than I had anticipated, lasting for around 6 hours. The views were amazing and the overall experience was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Munduk & Tamblingan Lake Exploration
Munduk & Tamblingan Lake Exploration
Indonesia

This was a wonderful experience. I was initially worried because the location seemed pretty isolated, but the activities turned out to be fantastic. It was really worthwhile and the tour guides were excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Sekumpul Waterfalls
Sekumpul Waterfalls
Indonesia

This tour was awesome. The guides were really good and the waterfall was breathtaking. It's a must-visit if you're in the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on Nov 15, 2023

Hi Kim,

Thank you for sharing your heartfelt review of your Bali adventure!

It truly warms my heart to know that your three-week journey was beautiful and unforgettable.
Meeting you and collaborating to craft a personalized and adventurous itinerary perfectly aligned with your preferences and travel style was a pleasure.

Renda sends his best regards!

I am looking forward to welcoming you all back to Indonesia soon!

Best,
Marc

Bali review
Indonesia | Oct 18 - Oct 28, 2023

Vlad
Vlad J.
Newark, NJ | Reviewed on Nov 02, 2023

Our local guides on the trip ( Wayan , kutuk, adit, etc) were all incredible and shared their vast breath of knowledge about the country in their own unique ways. One of my favorite parts about the trio was visiting the Uluwatu temple. This temple had one of the most gorgeous views at sunset and flooded with naughty monkeys which made the trip fun. Ending it with a fire dance and dinner at rock bar was incredible.

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Nov 03, 2023

Hi Vlad,
I'm very happy to hear that you and Rebecca had a great time in Bali and I highly appreciate the time you took to share the highlights of your trip to Bali with us :) Thank you for letting us to be a part of this trip and it was great working with you two!

We look forward to another opportunity to show you the rest of the country and wishing you all the best!

Warm regards,
Jessica

Exhilarating trip to Java/Bali/Komodo islands
Indonesia | Sep 17 - Oct 7, 2023

D
David C.
Canada | Reviewed on Oct 19, 2023
From arranging the destinations to solving the minor issues through the trip, Ana has been helpful and responsive. We probably should have taken her advice and took advantage of the free/rest days in between ... While we're seniors in relatively good shape, the hikes to Bromo / Ijen are strenuous ones. It might be a good idea to give future participants a heads up, e.g. set expected arrival times for various stops up Ijen so they would know if they could make it on time to see the blue... Read more

From arranging the destinations to solving the minor issues through the trip, Ana has been helpful and responsive. We probably should have taken her advice and took advantage of the free/rest days in between ... While we're seniors in relatively good shape, the hikes to Bromo / Ijen are strenuous ones. It might be a good idea to give future participants a heads up, e.g. set expected arrival times for various stops up Ijen so they would know if they could make it on time to see the blue flames.

Saiful was great for the portion around Yogyakarta - helpful, informative and courteous.

Nyoman went all out - including the birding trip to West Bali NP and the attendance at a Ngaben. From taking us to the laundromats to retrieving the glasses from the monkey at Uluwatu, Nyoman is attentive and more than helpful. And he takes the time and effort to explain the Bali culture and attractions. My wife and I are more than pleased with his assistance!

Revan was simply great throughout the Komodo cruise. He is knowledgeable and goes out of his way to help us - whether it's trekking up the hills or guiding us during the snorkeling trips.

Trip to Nusa Penida was a complete waste of a day - poor infrastructure, average snorkeling, no sightings of Rays after a long rough ride and finally had to turn back from the beach because of traffic. And the communication from the drivers/guides were lacking ...

VW day was less than satisfying - after getting over the initial excitement of riding open top, we're sucking fumes the whole day. The guide speaks little English and provides no explanation of the attractions. Could have used our own driver/car to go to all those destinations.

The Balinese day provides varieties and was a lot of fun.

The long stay at a relatively isolated hotel in Ubud was a bit inconvenient. But the staff and the services provided at the hotel are more than adequate.

Hotel Review
Arkamara Dijiwa Ubud
Bali

The hotel was great, but the location was too secluded. We couldn't easily walk to restaurants or explore the local area. It was nice for peace and quiet, but not convenient for exploring.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience Balinese day in Sidemen
Experience Balinese day in Sidemen
Indonesia

This was a fantastic experience. We spent the day learning about the local culture, visiting rice fields, and more. It was a great way to immerse ourselves in Balinese life.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Trek to Mount Bromo
Sunrise Trek to Mount Bromo
Mount Bromo, East Java

The trek was challenging, especially for our group in our 60s. Our guide was optimistic about our abilities, but we had to start at 3 a.m. and some of us couldn't make it in time to see the blue flame. I wish our guide would have managed our expectations better or suggested an earlier start for those of us who are slower.

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Snorkeling in Menjangan
Experience Snorkeling in Menjangan
Pemuteran, Bali

Snorkeling was a great experience, but the equipment was subpar. Despite the equipment issues, the variety of things to see, the high visibility, the warm water makes snorkeling at Menjangan a superb experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Nusa Penida snorkeling- Manta Point + Mangrove tour
Experience Nusa Penida snorkeling- Manta Point + Mangrove tour
Indonesia

This was a disappointing experience. The ferry ride was chaotic with tons of people waiting and multiple ferries departing. The drivers did not speak English well and the location was overwhelmed with tourists. The roads were congested, narrow, and bumpy, making the trip uncomfortable. The snorkeling was supposed to include a manta ray sighting, but the rays were a no show that day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Oct 24, 2023

Dear David,

Thank you so much for your wonderful feedback!

I hope to see you again in Indonesia, Malaysia or Singapore on one of your future adventures!

Best,
Ana

Magical Indonesia
Indonesia | Sep 22 - Oct 1, 2023

Cortney
Cortney H.
Santa Rosa, CA | Reviewed on Oct 14, 2023
Wonderful trip to Indonesia. We loved our local drivers and guides. Everything was well planned out and the hotels were spectacular. We much preferred the island of Java to Bali as there were much less tourists and we felt we could experience the culture and people more. On Bali we stayed in Ubud which felt a little like Vegas to us. Lots of people drinking and very crowded. We would definitely return to Java, it was magical, beautiful, spiritual and the people were very kind. Bali is... Read more

Wonderful trip to Indonesia. We loved our local drivers and guides. Everything was well planned out and the hotels were spectacular. We much preferred the island of Java to Bali as there were much less tourists and we felt we could experience the culture and people more. On Bali we stayed in Ubud which felt a little like Vegas to us. Lots of people drinking and very crowded. We would definitely return to Java, it was magical, beautiful, spiritual and the people were very kind. Bali is not a place we will return to. We have used Kim Kim for many trips now and it has always been a great experience. They are our go-to company.

Hotel Reviews
The Phoenix Hotel Yogyakarta - MGallery Collection
Yogyakarta

beautiful hotel, comfortable beds, beautiful rooms, breakfast buffet is amazing, would definitely stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ijen Resort and Villas
Banyuwangi

Absolutely stunning views from hotel grounds. So beautiful it looked fake. Comfortable bed, room was hot due to no AC. breakfast was great and views (again) were absolutely spectacular. Would stay here again in a heart beat due to absolutely magical views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
rooms hot with no AC
Sanak Retreat Bali
Gobleg

Absolutely enchanting views, right in the middle of rice fields, comfortable bed, no AC but fans worked. Would stay here again because of speculator views. Took a private yoga class and it was wonderful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
no AC so room was hot
Local specialist: Myriam Benmhaya
Myriam
Myriam Benmhaya
Local specialist in Bali, Indonesia | Replied on Oct 20, 2023

Hi Cortney,

Thank you so much for your feedback!! Really happy that you enjoyed our beautiful islands :)
Wish you a great end of year.

Myriam

Malaysia and Indonesia Adventure Getaway.
Indonesia | Sep 7 - Sep 28, 2023

Wynand
Wynand B.
Zimbabwe | Reviewed on Oct 10, 2023
Dear Ana and the Kim Kim team. What an amazing adventure trip we had to Malaysia and Indonesia! No tour operator could assist us from Africa and we came across Kim Kim on the internet who connected us to Ana. We did some research as to what we wanted to see and learn about and experience on our adventure getaway, and with Ana's guidance and patience and working through many options, we finally settled and decided on version 9! Starting in Kuala Lampur and visiting the Batu Caves, the... Read more

Dear Ana and the Kim Kim team. What an amazing adventure trip we had to Malaysia and Indonesia! No tour operator could assist us from Africa and we came across Kim Kim on the internet who connected us to Ana. We did some research as to what we wanted to see and learn about and experience on our adventure getaway, and with Ana's guidance and patience and working through many options, we finally settled and decided on version 9! Starting in Kuala Lampur and visiting the Batu Caves, the Aquarium, the Kuala Lampur Bird Gardens to name but a few things. We then travelled to Bukit Lawang where we started our jungle trek to Gunung Leuser National Park. To see the fauna and flora and experience the jungle with all the different primate species and birds, reptiles and mammals. Orangutans, Thomas Leaf Monkeys, Gibbons, flying lizzards, dragon lizzards, squirrels, butterflies to name but a few. Hearing the sounds of the forest. Camping by a river was just amazing. Then proceeding onwards to Betestagi and climbing Mount Sibayak Volcano and seiing the sulphur vents. To Lake Toba and Samosir Island and learning about the Batak peoples. Then visiting an orchid farm on the way to Medan with hundreds of species of orchids. Making our way onwards to Flores Island to catching our private boat trip to Rinca and Komodo Islands to see the great Komodo Dragons around the Flores sea. We went snorkeling with turtles and the abundant underwater life around these islands. Then onwards to Gili Meno to slow down and take a rest. Stopping over in Bali to experience the culture of the peoples of this island. Learning about Luwak coffee, visiting an amazing local art gallery. Then back to Kuala Lampur. Our getaway holiday trip involved learning about cultures and peoples and seeing amazing wildlife. Eating the most amazing food Malaysia and Indonesia had to offer. We would not have changed anything on our travels and every step was well organised by Ana and the Kim Kim team to provide a hassle free holiday. Absolutely nothing went wrong throughout our travels!
A huge thank you to Ana and Kim Kim as well as all the guides who picked us up at each place and taught us so much about the land and country of Indonesia. To the guides at Gunung Leuser National Park, Atte and Sudhar, to Zulkifli who showed us around Sumatra. To Agung for showing us around Bali. To Yuris who guided us on the boat to Rinca and Komodo and showed us the wildlife wonders underwater as well as on the islands. Truly, this was an amazing adventure and Indonesia and Malaysia are amazing countries to explore and have an adventure getaway!
Thank you.
Wynand and Petra

Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Oct 16, 2023

Hello dear Wynand and Petra,

Thank you so much for your wonderful review!

But even bigger thank you for being such an amazing guests! I am happy we had an opportunity to meet and thank you for being so caring about the nature and so respectful of Indonesian and Malaysian culture. You truly were the guests to wish for!

I will pass along the praise to all the guides, and we hope to welcome you to Indonesia, Malaysia or Singapore in future!

All the best!
Ana

Awesome trip to Indonesia
Indonesia | Sep 22 - Oct 8, 2023

L
Lisa R.
Riverside, OH | Reviewed on Oct 09, 2023
Ana did an amazing job planning and executing out trip to Indonesia! Our driver, Wes, was wonderful and took very good care of us. He really went above and beyond to make our trip special! All of the hotels that Ana suggested were great. The 4 dat private cruise thru komodo National Park was an absolute highlight! All of our connections went smoothly! It was truly an awesome trip! Read more

Ana did an amazing job planning and executing out trip to Indonesia! Our driver, Wes, was wonderful and took very good care of us. He really went above and beyond to make our trip special! All of the hotels that Ana suggested were great. The 4 dat private cruise thru komodo National Park was an absolute highlight! All of our connections went smoothly! It was truly an awesome trip!

Hotel Review
Private cruise trip in Komodo National Park
Labuan Bajo, Indonesia

Highlight of our trip to Indonesia!

Authenticity & Character
Authentic wood fishing boat sailing thru the most gorgeous islands
Location
Spectacular trip
Staff
Terrific staff, delicious authentic Indonesian food
Cleanliness & Comfort
Very clean and comfortable but you are off the grid!
Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Oct 16, 2023

Hello dear Lisa,

Thank you so much for your review!

I am very happy to hear that you loved your trip and that everything went smoothly!

I hope to welcome you again in Indonesia, Malaysia or Singapore!

All the best!
Ana

Our trip with Kim Kim was very well organised...
Indonesia | Sep 16 - Oct 6, 2023

Sue
Sue B.
United Kingdom | Reviewed on Oct 07, 2023
Our trip with Kim Kim was very well organised - first Borneo with our lovely boat crew and great guide Johanes. We have no bad comments here we loved every minute but it may be worth mentioning to other western travellers how basic the facilities in the boat are as some may find this off putting.
Next to Tanah Lot - after the mix up with hotels, we were very happy. Then Ubud - what a great hotel - a real hidden gem and so central for the town.
The Komodo cruise was great also but again...
Read more

Our trip with Kim Kim was very well organised - first Borneo with our lovely boat crew and great guide Johanes. We have no bad comments here we loved every minute but it may be worth mentioning to other western travellers how basic the facilities in the boat are as some may find this off putting.
Next to Tanah Lot - after the mix up with hotels, we were very happy. Then Ubud - what a great hotel - a real hidden gem and so central for the town.
The Komodo cruise was great also but again facilities are basic and I think, if you want to avoid complaints, this should be stressed. The crew and guide here were fine but not as friendly as in Borneo
Jimbaran was our next stop and again, after changing rooms twice - the first time the shower didn’t work, the second room, workmen were working in our wall with kango hammers. We were then upgraded and very happy with the Villa 😊
Ana has been available to us throughout the trip for any problems - even when she was on leave so again, we can’t praise her enough.
Most of all, we wound like to state how absolutely Amazing our Bali driver was. He has always been on time and reliable, listened and changed itineraries at the last minute when we have wanted to, kept our luggage for us while we have gone on 4 day trips, queued for hours for tickets while we enjoy looking at something else and taken us to specialist shops at our request. He knows the island ( and roads/shortcuts) so well and is great at recommending what to do If anyone is thinking of a trip to bali, I can highly recommend him. Thank you Subrata Yasa for making our trip so fantastic 🥰

Hotel Reviews
FM7 Resort Hotel Jakarta
Tangerang, Banten

Great for an easy one night stop over and

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A little noisey
Bali Agung Village - CHSE Certified
Seminyak

Good bar and restaurant here and a pool big enough to swim in

Authenticity & Character
Location
Right near beach
Staff
Cleanliness & Comfort
Artini 2 cottage

A hidden gem !

Authenticity & Character
Amazing character place
Location
Right in the Center but quiet and peaceful
Staff
Cleanliness & Comfort
Artotel Sanur
Sanur

Great location for airport

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Private cruise trip in Komodo National Park
Labuan Bajo, Indonesia

We expected very basic facilities but the doors to cabin and bathroom did not shut and there was no comfortable seats. Borneo did it much better

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Puri Pandawa Resort
Uluwatu, Bali

Needed 2 room changes for simple problems the hotel would have been aware of

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience Borneo Cruise Day 1
Experience Borneo Cruise Day 1
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience Borneo Cruise Day 2
Experience Borneo Cruise Day 2
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience Borneo Cruise Day 3
Experience Borneo Cruise Day 3
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience Borneo Cruise Day 4
Experience Borneo Cruise Day 4
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Experience  the Tanah Lot trek
Experience the Tanah Lot trek
Tanah Lot
Quality of Experience
Guides, Drivers and Staff
Transport
Experience Ubud VW Safari Car Tour
Experience Ubud VW Safari Car Tour
Ubud, Bali
Quality of Experience
Guides, Drivers and Staff
Transport
Experience Rafting in Ayung River
Experience Rafting in Ayung River
Ubud, Bali

Only downside is the 600steps down to the river and 300 back up !!! Some people may not make this and spoil the whole experience

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise trek to Mount Batur
Sunrise trek to Mount Batur
Indonesia

Definitely not for the faint hearted !! This is a very callanging walk/climb

Quality of Experience
Guides, Drivers and Staff
Transport
Komodo Cruise Day 1
Komodo Cruise Day 1
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Komodo Cruise Day 2
Komodo Cruise Day 2
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Komodo Cruise Day 3
Komodo Cruise Day 3
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Taman Ayun Temple
Visit Taman Ayun Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Goa Gajah Cave
Visit Goa Gajah Cave
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Komodo Cruise Day 4
Komodo Cruise Day 4
Komodo Island
Quality of Experience
Guides, Drivers and Staff
Transport
Experience Nusa Penida snorkeling- Manta Point + Mangrove tour
Experience Nusa Penida snorkeling- Manta Point + Mangrove tour
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Bali's Most Beautiful Beaches & Explore Uluwatu Temple
Visit Bali's Most Beautiful Beaches & Explore Uluwatu Temple
Jimbaran, Bali
Quality of Experience
Guides, Drivers and Staff
Transport
Experience Sunset Cruise and BBQ
Experience Sunset Cruise and BBQ
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ana Bicanic
Ana
Ana Bicanic
Local specialist in Bali | Replied on Oct 16, 2023

Hello dear Sue,

Thank you so much for your review!

I am glad to hear that you had amazing time!

I hope to welcome you again in Indonesia, Malaysia or Singapore!

All the best!
Ana

Fabulous time in indonesia
Indonesia | Sep 22 - Sep 30, 2023

Isabelle
Isabelle M.
Canada | Reviewed on Oct 06, 2023
Jessica, was always available throughout the planing and execution of the trip .She made sure she understood my needs and expectations and crafted an itinerary that meet them all. once arrived at destination my local specialist was making sure all war as expected , the drivers and guides were professional and reliable. all my guides were very knowledgeable and shared a lot of details about the places we visited , the culture, history etc. it goes without saying that I had a... Read more

Jessica, was always available throughout the planing and execution of the trip .She made sure she understood my needs and expectations and crafted an itinerary that meet them all.

once arrived at destination my local specialist was making sure all war as expected , the drivers and guides were professional and reliable. all my guides were very knowledgeable and shared a lot of details about the places we visited , the culture, history etc.

it goes without saying that I had a lovely time and as a solo traveler always felt safe . Traveling solo allows for beautiful encounters and flexibility

Hotel Reviews
Adiwana Svarga Loka
Ubud

beautiful hotel ideally located close to everything yet far from the noise . all the staff was helpful and nice room was clean . I loved that there was a temple on site .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tropical Beach House
Seminyak
Authenticity & Character
Location
right by the ocean and action yet calm and quiet place
Staff
Cleanliness & Comfort
The Phoenix Hotel Yogyakarta - MGallery Collection
Yogyakarta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
I Gusti Ngurah Rai International Airport (DPS) Domestic Arrival Airport Meet and Greet
I Gusti Ngurah Rai International Airport (DPS) Domestic Arrival Airport Meet and Greet
Indonesia

amazing was right there to welcome and assisted me . very professional

Quality of Experience
Guides, Drivers and Staff
Transport
Cycling in Kintamani
Cycling in Kintamani
Indonesia

This activity was lots of fun and allows to interract with real people

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Tegallalang Rice Terrace
Visit Tegallalang Rice Terrace
Indonesia

nice rice field and fun to be able to walk all over

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Alas Harum
Visit Alas Harum
Indonesia

the place is beautiful it is just not my thing highly touristy and all man made infrastructure

Quality of Experience
Guides, Drivers and Staff
guide was super
Transport
Visit Sacred Monkey Forest Sanctuary
Visit Sacred Monkey Forest Sanctuary
Indonesia

beautiful place can walk lots of shade

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Lempuyang Temple
Visit Lempuyang Temple
Indonesia

Even though this is highly touristic I think a trip to Bali is not complete without a stop here

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Tirta Gangga Water Palace
Visit Tirta Gangga Water Palace
Indonesia

beautiful set up !

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Ubud Art Market
Visit Ubud Art Market
Indonesia

nice market just way to much tourist trap for me

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Ulun Danu Beratan Temple
Visit Ulun Danu Beratan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Uluwatu Temple
Visit Uluwatu Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Watch Kecak Dance Performance
Watch Kecak Dance Performance
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Rock Bar
Rock Bar
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Angel Billabong
Visit Angel Billabong
Indonesia

nice place just a lot of traffic to see a beach just for the photo

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Oct 06, 2023

Hi Isabelle,

Thank you so much for your thorough feedback on the activities, hotels, and surely your experience throughout! This is a very valuable insight for my team and I :)

You have been awesome to work with and I would like to thank you once again for choosing us to be your local specialist and operator! We look forward to welcoming you again in Indonesia in another opportunity and wishing you and your family all the best!

Warm regards,

Jessica

My trip to Indonesia was absolutely amazing. ...
Indonesia | Sep 12 - Sep 20, 2023

Biagio
Biagio R.
Norwood, MA | Reviewed on Sep 27, 2023
My trip to Indonesia was absolutely amazing. Incredibly well organized and extremely versatile. Every day drivers and guides were punctual. Everything was smooth, and I was also able to change or revise plans in real time by interacting with my local guide based on the weather or my personal interests. Guides were knowledgeable and very professional. Everyone made this trip a memorable experience. 100% recommended!! Read more

My trip to Indonesia was absolutely amazing. Incredibly well organized and extremely versatile. Every day drivers and guides were punctual. Everything was smooth, and I was also able to change or revise plans in real time by interacting with my local guide based on the weather or my personal interests. Guides were knowledgeable and very professional. Everyone made this trip a memorable experience. 100% recommended!!

Hotel Reviews
Villa Nini
Bali
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bintang Flores Hotel
Labuan Bajo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Greenhost Boutique Hotel
Kota Yogyakarta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit Banyu Wana Amertha Waterfall
Visit Banyu Wana Amertha Waterfall
Indonesia
Visit Tanah Lot
Visit Tanah Lot
Indonesia
Island Hopping in Komodo Island
Island Hopping in Komodo Island
Indonesia
Snorkeling and Trekking in Komodo Island
Snorkeling and Trekking in Komodo Island
Indonesia
Visit Borobudur Temple
Visit Borobudur Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Keraton Yogyakarta (Yogyakarta's Palace)
Visit Keraton Yogyakarta (Yogyakarta's Palace)
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Batik Workshop
Batik Workshop
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Free Time in Yogyakarta
Free Time in Yogyakarta
Yogyakarta
Quality of Experience
Guides, Drivers and Staff
Transport
Pottery Village Tour
Pottery Village Tour
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Prambanan Temple
Visit Prambanan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Jatiluwih Rice Terrace
Visit Jatiluwih Rice Terrace
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Ulun Danu Beratan Temple
Visit Ulun Danu Beratan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Sep 27, 2023

Hi Biagio,

I sincerely appreciate the time you took to share your travel experience to Indonesia with us :) Thank you for letting us to be a part of this trip and you have been a pleasure to work with!

We are very happy and grateful that you had a great trip throughout and your positive feedback truly motivates my team and I to further maintain and improve our services!

We look forward to another opportunity to show you the rest of the country and wishing you all the best!

Warm regards,

Jessica

Terrible and a total rip off. No more Kim Kim.
Indonesia | Sep 6 - Sep 15, 2023

Kishore
Kishore M.
Manhattan, NY | Reviewed on Sep 23, 2023
However I do not believe that this trip was value for money. I believe I was cheated and the trip was overpriced. I only realized this after being there that the quality of service was sub par for the money I paid. The hotel in Jakarta was terrible, small room and poor quality. My primary reason for the trip was for scuba diving, I was made to believe that there was no availablity except the 2 dives which were booked . This was not true, once there I made arrangements on my own to add further... Read more

However I do not believe that this trip was value for money. I believe I was cheated and the trip was overpriced. I only realized this after being there that the quality of service was sub par for the money I paid. The hotel in Jakarta was terrible, small room and poor quality. My primary reason for the trip was for scuba diving, I was made to believe that there was no availablity except the 2 dives which were booked . This was not true, once there I made arrangements on my own to add further dives. I was misinformed.
Very disappointed with Kim Kim. This is going to be my last trip with Kim Kim. Prices are over inflated with the trip not curated to meet my needs.
I expect Kim Kim to refund part of the cost of the trip as based on my calculations of the cost of the trip I was upcharged a 100%.

Hotel Review
Pullman Jakarta Thamrin CBD
Jakarta

Terrible rooms, small and dingy. Thanks to Kim Kim for booking this for me and charging an arm and a leg. Big no no Never coming back or booking with Kim Kim ever again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Sep 26, 2023
Hi Kishore, Thank you for your honest feedback as we continuously strive to improve our services. I truly understand the bitterness that tainted the whole experience. As we talked about during our meeting at the end of your trip, organizing diving trips in Komodo can be a bit challenging. Due to the minimum number of participants required, it would incur an even higher cost if we pursued this option as you would have to pay for the rest of the cover (if the boat only has 1 participant).... Read more

Hi Kishore,

Thank you for your honest feedback as we continuously strive to improve our services. I truly understand the bitterness that tainted the whole experience.

As we talked about during our meeting at the end of your trip, organizing diving trips in Komodo can be a bit challenging. Due to the minimum number of participants required, it would incur an even higher cost if we pursued this option as you would have to pay for the rest of the cover (if the boat only has 1 participant). This is where the learning curve came in for me as apparently the dive centre at the resort could find a 3rd party boat that has a minimum participants covered on that day. I will make sure that our dive centre partner could provide the same standard of service.

As for the Pullman Thamrin Jakarta, thank you for showing me how cramped the room was; I will make sure to provide more options during the discussion and presenting the pros and cons.

I hope that you got some great pictures as it was one of your trip objectives and we genuinely appreciate your decision to travel with us and highly value the input and suggestions you’ve shared.

Warm regards,

Jessica

Amazing Trip thanks to Jessica and her Team
Indonesia | Sep 3 - Sep 5, 2023

F
F M.
Switzerland | Reviewed on Sep 22, 2023

My husband and I would like to heartfully thank you for your assistance that helped us to organise our trip on such a short notice.
We appreciated your ability to adapt to the circumstances and our requests.
We are satisfied with your all your drivers and guides. They were very professional, respectful, and courteous.
Your service is of high quality.
We had a great time in Indonesia. We will recommend Kimkim and Jessica to any of our acquaintances that is interested in visiting Indonesia. Thank you so much for everything.

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Sep 25, 2023

Dear Fatoumata and Mahamadou,

Thank you so much for your kind words and I'm beyond grateful that you had a wonderful time in Indonesia :) It was great working with you two and I hope that we meet again some time in the future!

Wishing you all the best from sunny Indonesia!

Warm regards,

Jessica

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