Kimkim Trip Reviews for Jordan

4.7
Based on 352 ratings
Read 352 verified reviews by travelers who booked their trip to Jordan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Jordan October 2023
Jordan | Oct 6 - Oct 12, 2023

Lindsey
Lindsey F.
Sacramento, CA | Reviewed on Oct 14, 2023

Samir has been so awesome to work with. He put together an amazing itinerary for us! Additionally when we arrived in Amman, Samir was very accessible and checked in with us. I’d recommend him to anyone! We had a nice city tour with our driver Sharif who was also very punctual and attentive. The people in Jordan were so friendly and the weather in October was fantastic.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Oct 15, 2023

Hello Lindey.
thank you so much for your kind words
it was our honor and pleasure hosting you.
Wish you all the best , god bless youa nd yoru family.

warm regards
Samir

Jordan girls trip
Jordan | Sep 16 - Sep 24, 2023

N
Natasha P.
United Kingdom | Reviewed on Oct 01, 2023
We had an incredible trip to Jordan. Samir was great with organising and being available throughout the trip. We experienced a couple of minor hiccups with one or two of the hotels which was no fault of the agency but the hotel themself which Samir and our driver Nader dealt with really well and sorted us out.
Our driver/ tour guide, Nader was very knowledgeable and treated us very well, like family. Overall wonderful trip and would highly recommend.
Read more

We had an incredible trip to Jordan. Samir was great with organising and being available throughout the trip. We experienced a couple of minor hiccups with one or two of the hotels which was no fault of the agency but the hotel themself which Samir and our driver Nader dealt with really well and sorted us out.
Our driver/ tour guide, Nader was very knowledgeable and treated us very well, like family. Overall wonderful trip and would highly recommend.

Hotel Review
THE RN HOTEL - PETRA
WADI MUSA

We were booked with this hotel which is highly rated but when we turned up, they tried to bunk us off into a guest house type of room in a dingy part of the hotel. A lot of the hotel was under construction. The staff member even told us not to tell our agency of this. Terrible experience with this hotel and fortunately we did not end up staying here at all.

Staff
Poor service and they tried to pull a fast one. With us by not giving us the room we booked but instead giving us a dingy creepy guest house
Cleanliness & Comfort
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Oct 02, 2023

Hello Natasha
Thank you for your kind words and understanding, it was a real honor and pleasure hosting you in Jordan.
Looking forward to seeing you again in Jordan.

God bless you and your family,
Samir

Wonderful trip, felt safe and well looked after by Kim Kim tour
Jordan | Sep 10 - Sep 17, 2023

J
Jane S.
Australia | Reviewed on Sep 18, 2023
Our trip was great , made easy through Kim Kim who we didn’t know about prior to the trip and simply booked online with them. Highlights were Jaresh (a surprise as we didn’t know anything about it), Petra (there is plenty of time to hike to the Monastery (definitely worth doing) and the Dead Sea (the Movenpick resort is an amazing resort too), plus our driver Mohammed who was particularly knowledgeable, kind, accommodating and a safe driver. The only negative was the accommodation... Read more

Our trip was great , made easy through Kim Kim who we didn’t know about prior to the trip and simply booked online with them.

Highlights were Jaresh (a surprise as we didn’t know anything about it), Petra (there is plenty of time to hike to the Monastery (definitely worth doing) and the Dead Sea (the Movenpick resort is an amazing resort too), plus our driver Mohammed who was particularly knowledgeable, kind, accommodating and a safe driver.

The only negative was the accommodation in Wadi Rum- mazayen camp which was very run down and disappointing. Described as luxury but far from it! Everything was falling apart. Personally, I would give Wadi Rum a miss and do an extra night at Movenpick Dead Sea.

Hotel Reviews
The House Boutique Hotel
Amman

Really nice. Plus drinks and nibbles on pool deck were nice, pre dinner. Good location - close to Rainbow street

Authenticity & Character
Nice location and plenty of room
Location
Staff
Cleanliness & Comfort
Old Village Resort
Wadi Musa

Lovely accomodation, spacious. Good massage and great pool area. Only negative - alcohol free.

Authenticity & Character
Location
Staff
But abrupt
Cleanliness & Comfort
Mazayen Rum Camp
Al Dissi

Old, run down and grubby. The jacuzzi didn’t work and the front of it was propped up by a chair. The toilet seat was askew and the bathroom was old, with missing grout and grubby. Light bulbs not working and the bed was very old and battered. Far from luxury as advertised. Maybe school camp level at best. Would definitely delete wadi rum from the itinerary and have an extra night at the Dead Sea’s Movenpick resort

Authenticity & Character
The place needs an entire refurbishment
Location
Staff
Not interested
Cleanliness & Comfort
Everything. What a dump!
Movenpick Dead Sea Spa & Resort
Sweimeh, Amman

Everything was amazing from our float in the Dead Sea and mud cover to the various pool areas and restaurants. Would have liked an extra night

Authenticity & Character
Location
Right on the Dead Sea. Gorgeous location and views
Staff
Cleanliness & Comfort
King David Hotel - Jerusalem
Jerusalem

Gorgeous hotel. We were there during Shabbat so limited meals etc but that’s part of the experience

Authenticity & Character
Location
Staff
So very accomodating
Cleanliness & Comfort
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

The person who meet us then disappeared to help other customers for some time.

Quality of Experience
Guides, Drivers and Staff
Mohammed our driver was an absolute stand out. Really nice fellow and beautifully spoken with a good sense of humour. Helped find someone to fix my shoe. Safe driver
Transport
Our driver Mohammed and his very clean car!
Amman-Jarash-Ajloun-Amman city tour
Amman-Jarash-Ajloun-Amman city tour
Jordan

A surprise bonus. Definitely worth the visit

Quality of Experience
Guides, Drivers and Staff
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan

The day trips on this day really just provide some bathroom stops on the way to Petra. Definitely miss Karak castle!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

Outstanding experience. The trip says you won’t have time to hike to the monastery but you easily can and it is just as amazing as the treasury and less crowded. Awesome day

Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan

Took about 45mins. Was fine but could have missed it and spent more time at the Dead Sea

Quality of Experience
Guides, Drivers and Staff
Transport
Mohammed not driver who was totally disinterested!
Visit JERICHO
Visit JERICHO
Israel

Not much to see folks. Don’t get conned into the lunch.

Visit to Bethlehem
Visit to Bethlehem
Israel

Definitely worth the trip

Quality of Experience
Guides, Drivers and Staff
Transport
Old City Jerusalem
Old City Jerusalem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Jerusalem, Mount of Olives and Mt Zion
Jerusalem, Mount of Olives and Mt Zion
Israel
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Oct 07, 2023

Hello Jane
thank you for your kind words, and for the helpfull feedback , all will be taken into consideration for sure.
be well and safe,
Samir

Dana to Petra and Wadi Rum highlights
Jordan | Sep 1 - Sep 13, 2023

eileen
eileen h.
Ireland | Reviewed on Sep 15, 2023
The highlights of our trip were the Dana to Petra hike trails where we were looked after by Mohammed and his team. The landscape was stunning but the team knowledge, catering and guiding was top class in terms of service. We also loved our trip to Wadi Rum Bedouin camp where Suleiman was a lovely guide for us. Our driver, Yazeed was great too.
Jordan is a wonderful and hospitable destination.
Read more

The highlights of our trip were the Dana to Petra hike trails where we were looked after by Mohammed and his team. The landscape was stunning but the team knowledge, catering and guiding was top class in terms of service. We also loved our trip to Wadi Rum Bedouin camp where Suleiman was a lovely guide for us. Our driver, Yazeed was great too.
Jordan is a wonderful and hospitable destination.

Hotel Review
Enjoy Desert camp
Wadi rum

All the comforts in the wild and remote beauty of the desert. Simple but lovely and friendly service from Suleiman and all the staff at this site. Set in a stunning location, plenty to do while also allowing great chill time around the camp fire or admiring the stars from comfort of the veranda. Great food and super clean.

Authenticity & Character
Peaceful, authentic and very well serviced
Location
Deep in the desert
Staff
So helpful and friendly
Cleanliness & Comfort
Private bathroom with running water. Large bed with very clean linen.
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Sep 15, 2023

Hello Eileen
thank you so much for the time you took to post this lovely review.
Stay well and safe.
Samir

Fantastic trip to Jordan
Jordan | Aug 31 - Sep 9, 2023

C
Chris G.
Chicago, IL | Reviewed on Sep 12, 2023
My wife and I had a wonderful time in Jordan. Our driver, Sharif, went above and beyond in making sure our trip was everything we wanted it to be. In addition to driving, explaining the sites along the way, and keeping track of all the logistics, he took care of any problems that came up. We had a snag involving our baggage at the airport and I'm not sure what we would have done without his help figuring it all out. Samir at Enjoy Jordan was also always available if we needed further... Read more

My wife and I had a wonderful time in Jordan. Our driver, Sharif, went above and beyond in making sure our trip was everything we wanted it to be. In addition to driving, explaining the sites along the way, and keeping track of all the logistics, he took care of any problems that came up. We had a snag involving our baggage at the airport and I'm not sure what we would have done without his help figuring it all out. Samir at Enjoy Jordan was also always available if we needed further assistance with anything.

Jordan is a fascinating country with unparalleled historic sites, natural beauty, and friendly people. Sharif's love for the country was plain to see, and the value we were getting was obvious when we compared our experience to that of the dozens of people getting out of the big buses. I highly recommend working with him if you do decide to make the trip.

Hotel Reviews
Enjoy Desert camp
Wadi rum

This was a pleasant stay. The dinner, cooked in an underground oven, was a highlight. The cabins were nice, and the staff was friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kempinski Ishtar Dead Sea Resort
Dead Sea

This was by far the best hotel of the trip. The property was super nice, and while there wasn't much else to do in the area, it was a great place to relax. The only downside was the intense heat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Feynan Eco Lodge
Dana, Feynan

This was a unique and enjoyable experience, although it was hotter than expected due to the lack of air conditioning. Despite this, the option of sleeping on the roof at night was a nice touch. It's really an awesome place, I'd just advise people to go in the cooler months.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No A/C
Activity Reviews
Amman - Ajloun (Hiking) - Jarash - Amman
Amman - Ajloun (Hiking) - Jarash - Amman
Jordan

Contrary to the itinerary, this wasn't a hike but a relaxed walk around historic sites. Still, the experience was enjoyable and flexible.

Quality of Experience
Guides, Drivers and Staff
Transport
Trekking from Dana to Feynan lodge
Trekking from Dana to Feynan lodge
Jordan

This was a superb experience despite the heat. The area was beautiful, and having a guide who provided lunch was a great touch. It was also private, which made it more enjoyable.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rum Valley CAMELS SUNSET RIDE FOR 01HRS
Rum Valley CAMELS SUNSET RIDE FOR 01HRS
Wadi Rum

The itinerary suggested a camel ride, but it ended up being a four by four tour. The tour was fantastic and was preferred.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Sep 12, 2023

Hello Chris
thank you so much for your kind words. very encouraging.
Wish you all the best, and certainly wish to host you again in Jordan.

Be well and safe.
Samri

A second amazing trip with KimKim in Jordan
Jordan | Aug 31 - Sep 4, 2023

Nicholas
Nicholas P.
Dallas, TX | Reviewed on Sep 05, 2023

This is our second amazing trip with KimKim. We had a spectacular five days in Jordan exploring Petra, Wadi Rum, and the Dead Sea. In particular, we really enjoyed hiking in Wadi Rum with Ahed, our Bedouin host. Ayuob was a great driver and guide as well teaching us about the culture and history of Jordan along the way. Big thanks to Mariam for planning such a memorable trip for us!

Local specialist: Mariam Alnajdawi
Mariam
Mariam Alnajdawi
Local specialist in Petra- Jordan | Replied on Sep 05, 2023

I am really happy to see such a wonderful review, great to see that you had a wonderful time in Jordan and I wish we can host you again here. 🌸

Trip of a lifetime
Jordan | Aug 10 - Aug 20, 2023

D
Dalila A.
Italy | Reviewed on Aug 22, 2023
Since the first contact, Samir was great trying to tailor our experience and trying to adapted to our budget.
And even if we ended up spending more than our original budget it was worth it. All the services provided, hotel, transfer etc everything was spot on, welcoming and comfortable.
Samir knew what he was doing.
A big thank you to Nayef our amazing driver in Jordan we couldn’t been happier and we can’t recommend him enough.
And to our indescribable guide in Israel, Elias and the...
Read more

Since the first contact, Samir was great trying to tailor our experience and trying to adapted to our budget.
And even if we ended up spending more than our original budget it was worth it. All the services provided, hotel, transfer etc everything was spot on, welcoming and comfortable.
Samir knew what he was doing.
A big thank you to Nayef our amazing driver in Jordan we couldn’t been happier and we can’t recommend him enough.
And to our indescribable guide in Israel, Elias and the driver Roni, again we can’t recommend them enough. They were brilliant.
The whole experience went smoothly with no setback.
Book with them and you won’t regret, it was the trip of a lifetime.

Hotel Reviews
TORINO HOTEL
Amman

Big and comfortable room

Authenticity & Character
Staff
Cleanliness & Comfort
Clean and comfortable
Silk Road Petra
Wadi Mousa, Petra

Great staff They were absolutely welcoming and so friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sun City Camp
Wadi Rum

Indescribable facilities with super friendly staff. You won’t regret. A must in Wadi Rum.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dead Sea Spa Hotel
Sweimeh

Great spa service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ink Hotel Tel Aviv
Tel Aviv
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Prima Galil Hotel
Tiberias
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holy Land Hotel - Jerusalem
Jerusalem
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Jerusalem, Mount of Olives and Mt Zion
Jerusalem, Mount of Olives and Mt Zion
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Old City Jerusalem
Old City Jerusalem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
 FULL DAY  TIBERIAS , CAPERNAUM
FULL DAY TIBERIAS , CAPERNAUM
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Transport
Monastery In Petra Visit
Monastery In Petra Visit
Petra
CANA / NAZARETH
CANA / NAZARETH
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
 NAZARETH
NAZARETH
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Bethlehem
Visit to Bethlehem
Israel
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Aug 27, 2023

Dalila,
I am so grateful for those kind words you took the time to write about us.
can not thank you enough.

was a real pleasure and honor to host you in Jordan & Israel, and I am so happy to know that I participated to provide you with a great trip.

Wish you all the best , and always at your service.

Be well and safe.
Samir

Our Memorable Trip to Jordan Was Made Even Better by the KimKim Professionals
Jordan | Jun 21 - Jun 26, 2023

Wendy
Wendy Q.
Dallas, TX | Reviewed on Jul 25, 2023
Overall, KimKim was an excellent choice for us in planning our trip to Jordan. We are confident in recommending KimKim to friends and associates, and will look to KimKim in the future when planning trips. In addition to the professionalism and expertise, KimKim was also a good value for us, and simplified the complexity of international travel.
Driver / Guide: Bader Halaiqa
As a mom and daughter traveling as a “group of two” in an unfamiliar, foreign country, Bader Halaiqa made us feel...
Read more

Overall, KimKim was an excellent choice for us in planning our trip to Jordan. We are confident in recommending KimKim to friends and associates, and will look to KimKim in the future when planning trips. In addition to the professionalism and expertise, KimKim was also a good value for us, and simplified the complexity of international travel.
Driver / Guide: Bader Halaiqa
As a mom and daughter traveling as a “group of two” in an unfamiliar, foreign country, Bader Halaiqa made us feel welcome, safe and appreciated. He went above and beyond to make our trip memorable. We felt more like family than clients, and he treated us to little surprises along the way, such as eating Arab Bread and dates after a gas station stop, and sampling unfamiliar Jordanian “treats” while walking through the market. Bader always made sure we made plenty of water, and when we were driving between locations he pointed out many cultural sights that enhanced the trip. For example, on the last couple of days of our trip, we saw sheep and goats in pens in unexpected places and he explained the religious customs associated with an upcoming major holiday. He also showed us how camel owners identify their herds. On longer trips, he played music in the car that fit the scenery, or videos to provide history and context to an upcoming site. It was reassuring to know that after he dropped us of at our hotel each evening, he lodged close by overnight to make sure he was there to pick us up on time the next morning. Occasionally Bader accompanied us on excursions to help us find our way and avoid making “touristy missteps.” He steered us clear of saying “yes” to an offer by random locals offering unscheduled “guide services” and explained that could actually turn into an obligation to provide a generous gratuity. When we wanted to go shopping he guided us through the market, speaking to shopkeepers to ensure we purchased the best item for a fair price. From the exceptionally tasty and fresh watermelon while we waited for our camel ride, to serving as our “photo journalist” when we explored and experienced the wonders of Jordan, we can’t imagine this trip without the contributions of Bader. His love of country, culture, family, and profession shone through in every encounter we had with him.
Pre-tour Contact: Samanta Neroli
Months before our trip to Jordan, we were introduced to our local specialist, Samanta Neroli. Samanta never tired of answering questions as she helped us make the most of the five days we planned to spend in Jordan. She was prompt in her communications, and creative in the suggestions she made. Samanta was flexible as we developed our trip and it was helpful to have a female representative tell us what we needed to know about local customs. Samanta was very knowledgeable about the sights and features of the places we planned to visit, and made certain our lodgings were relaxing and comfortable. She also explained the process of crossing the Border, and assured us that all the documentation would be in order and prepared for us ahead of time. Thankfully, the Border crossing went smoothly for us – just as she predicted.

Hotel Reviews
Petra Moon Hotel
Wadi Musa

The hotel was definitely above-par - especially the restaurant and buffet.

Location
The best part about the hotel, though is the location. It is close to ATM machines and shops that are open from 7 am to 7 pm, with great selection and reasonable prices.
Mazayen Rum Camp
Al Dissi

Fun and unusual place to stay. Impressive how they use solar energy and water tanks to make for comfortable lodging in the middle of the desert. In hindsight, we would have rather skipped the stargazing experience and enjoyed the party atmosphere in the big tent. The only less than perfect feature is that the hot water is turned off at 8 pm. If you choose to enjoy a nighttime activity like stargazing, it would be advisable to shower BEFORE you go.

Authenticity & Character
The dining and entertainment areas are very authentic - decorated like a Bedouin camp. The food offerings are top-notch and so plentiful! My favorite food was the traditional bread made right on site as you are waiting in the buffet line.
Wadi Mujib Chalets

Waking up to a stunning - and unobstructed - view of the Dead Sea is so relaxing and other-worldly. The Chalets are arranged so that each Chalet is private and has it's own view of the sunset and sea. There is easy access if you want to go for a soak, but remember to bring water shoes as there is no beach - only rounded rocks along the shore.

Authenticity & Character
Location
If you plan to hike through the Wadi Mujib, this is the place to stay!
Gerasa Hotel
Amman

This is a beautiful hotel, and hosts many special occasions for locals. It was fun to see patrons arriving in their traditional - but extra fancy - dress.

Authenticity & Character
This hotel is upscale, but not overly ostentatious. The chandeliers are stunning, the rooms are comfortable, and the breakfast buffet is very generous. Most impressive is the pastry chef who managed to serve up amazingly beautiful and tasty deserts as fancy as any we have seen in France!
Location
The location worked for us since we had a driver pick us up each morning, but it is on a busy highway and difficult for drivers to find a place to park when picking you up. also, since it is on the highway, traffic can be an issue.
Staff
Of all the hotels where we stayed, the staff here was most helpful, kind and accommodating. On some mornings we slept in and didn't want to be disturbed, but later needed fresh towels, which the staff graciously provided.
Cleanliness & Comfort
Local specialist: Samanta Neroli
Samanta
Samanta Neroli
Local specialist in Jordan | Replied on Jul 26, 2023
Dear Wendy, Thank you so much for sharing your wonderful experience with Bader Halaiqa as your driver during your trip to Jordan. We are thrilled to hear that you and your daughter had a memorable journey filled with warm hospitality and cultural insights. Bader truly exemplifies our commitment to providing exceptional service and creating meaningful connections with our clients. It warms our hearts to know that he made you feel welcome, safe, and appreciated throughout your adventure.... Read more

Dear Wendy,

Thank you so much for sharing your wonderful experience with Bader Halaiqa as your driver during your trip to Jordan. We are thrilled to hear that you and your daughter had a memorable journey filled with warm hospitality and cultural insights.

Bader truly exemplifies our commitment to providing exceptional service and creating meaningful connections with our clients. It warms our hearts to know that he made you feel welcome, safe, and appreciated throughout your adventure. Going the extra mile to ensure you felt like family rather than just clients is what sets Bader apart, and we're delighted that his efforts made your trip truly special.

It sounds like Bader's thoughtful surprises and attention to detail added so much value to your experience, whether it was enjoying Arab Bread and dates, sampling Jordanian treats, or providing insights into local customs and traditions. His passion for sharing the rich culture and heritage of Jordan shines through in every encounter, and we're glad you got to experience it firsthand.

We're also delighted to know that you had a positive experience with our local specialist, Samanta Neroli. We take pride in having knowledgeable and attentive specialists who assist our clients in creating personalized itineraries. Samanta's prompt and creative communication, along with her understanding of local customs, was undoubtedly an asset to your planning process.

Thank you for choosing us to be a part of your Jordanian adventure. We can't wait to welcome you back in the future and create more cherished memories together. If you have any more feedback or need assistance with future travels, please don't hesitate to reach out.

Best regards,

Oriana on behalf of Samanta

Highly recommend!
Jordan | Jun 27 - Jul 3, 2023

Jaime
Jaime M.
| Reviewed on Jul 04, 2023
Mariam was great to work with in planning. During the trip, every detail was covered- white glove treatment from when we got off the plane! Dinner in a cave in Petra was off the beaten path and special. She squeezed as much in to our week in Jordan as possible, to take full advantage! Our driver/guide for our week, Ayoub, was superb. Highly recommend. He had all the qualities of a great guide: knowledgeable, diligent, creative, flexible, friendly, hard working, caring. Truly excellent .... Read more

Mariam was great to work with in planning. During the trip, every detail was covered- white glove treatment from when we got off the plane! Dinner in a cave in Petra was off the beaten path and special. She squeezed as much in to our week in Jordan as possible, to take full advantage!

Our driver/guide for our week, Ayoub, was superb. Highly recommend. He had all the qualities of a great guide: knowledgeable, diligent, creative, flexible, friendly, hard working, caring. Truly excellent . We have had tons of guides through our years of travel and he really stands out!

Great experience with KimKim!!

Hotel Reviews
Marriott Dead Sea Resort
Sweimeh

Highly, highly recommend! We had an AMAZING experience at the Marriott Dead Sea. Facilities are truly *amazing.* We have traveled extensively, and could have stayed a week here! But what set them apart is their staff are fabulous!!! Numerous team members went above and beyond for us. Everyone was friendly and responsive. We had a booking snafu, and they handled it amazingly. Better than any other hotel booking issue we have had, and we travel a ton for work and leisure! Responsive and fair. One family member had food poisoning from a prior destination, and the hotel nurse Ali recommended care, accompanied us to an outside doctor and navigated everything, and followed up a few hours later to ensure all was good!

Authenticity & Character
Location
Direct Dead Sea access. Gorgeous views.
Staff
We had a booking snafu and they handled it amazingly-better than any other hotel we have dealt with (and we travel extensively).
Cleanliness & Comfort
Memories Aicha Luxury Camp
Wadi Rum

Accommodations were cool and high end! Bad food poisoning. Difficulty coordinating activities - jeep tour, camel ride. So many lights so it wasn’t great viewing of the beautiful starry sky.

Authenticity & Character
Location
Staff
Staff were doing their jobs but going through the motions. Not a lot of smiles.
Cleanliness & Comfort
Accommodations were impeccable but very bad food poisoning required doctor care and IV.
Local specialist: Mariam Alnajdawi
Mariam
Mariam Alnajdawi
Local specialist in Petra- Jordan | Replied on Jul 04, 2023

Hello Jaime,

Thank you so much for this such nice words. and I hope to host you and your Family again in Jordan.

Best Wishes,
Mariam,

Deep Dissatisfaction with Zaman Tours
Jordan | May 12 - May 26, 2023

Karen
Karen K.
Hong Kong SAR China | Reviewed on Jun 14, 2023
I am writing to express my deep dissatisfaction with the local tour company, Zaman Tours, which was selected for us during our recent trip to Jordan. Our disappointment with Zaman Tours was significant as we had previously experienced an excellent trip to Peru last year with Peruvian Tours, also arranged through Kim Kim. As a result, we placed our trust in Kim Kim again to find us a reliable tour company for our trip to Jordan and Israel. Unfortunately, our experience with Zaman Tours was far... Read more

I am writing to express my deep dissatisfaction with the local tour company, Zaman Tours, which was selected for us during our recent trip to Jordan. Our disappointment with Zaman Tours was significant as we had previously experienced an excellent trip to Peru last year with Peruvian Tours, also arranged through Kim Kim. As a result, we placed our trust in Kim Kim again to find us a reliable tour company for our trip to Jordan and Israel. Unfortunately, our experience with Zaman Tours was far from satisfactory, leaving us feeling let down by the quality of service provided.

During the booking process, we were impressed by the website claim that Zaman Tours creates tailor-made tours with local experts. Regrettably, our experience did not meet this promise. The itinerary provided was inadequate and lacked details such as local contact information and a clear timetable. When we asked for a more detailed itinerary, we were told that it was all that could be provided. We specifically requested a thorough schedule, but instead, we were given a vague response and told we had total flexibility to change it ourselves. We were hoping to have an expert guide us through the best schedule so that we didn't have to worry about the logistics ourselves.

During the first two days of our trip in Amman, we were disappointed to be guided by an inexperienced tour guide who had only joined the tourism industry for a month. Despite informing Zaman Tours before our trip that we were interested in history, our guide didn't seem to know the city or its history well enough to provide us with any meaningful information. He clearly did not do enough research beforehand and left us feeling frustrated and underwhelmed by the experience.

To make matters worse, we had to pick him up and drop him off at his home before heading back to the hotel as apparently it was "on the way." However, we later realized that we actually made a detour just to send him home, which was very unprofessional and a waste of our travel time. We could have planned the sites and booked separate tour guides ourselves, which made us regret paying a premium for an "expert" when we could have done a better job ourselves.

It was disappointing that Zaman Tours linked us up with an inexperienced, young guide and claimed that he was an expert. We expected to receive professional and expert guidance from a tailor-made tour company, but instead, we received the opposite. The lack of attention to detail throughout our trip caused us stress and frustration, which is not something we would expect from a professional tour operator.

Another example of poor service we encountered was when Zaman Tours planned Petra by Night for us on a Tuesday when it only runs every Monday, Wednesday, and Thursday. Despite being informed that it was a must-see attraction, we were not told about its opening dates and hours, which was quite disappointing. As Zaman Tours claims to provide local experts, we were expecting them to have this information readily available. Instead, we found ourselves having to navigate our itinerary and communicate with the driver, who was not a tour guide and did not have the necessary information. We feel let down that we missed Petra by Night, which was the most important highlight of our visit to Petra.

When we contacted Zaman Tours to complain about this issue, their response was dismissive. They seemed to think we were making a big deal out of it as we could just visit it the next day, Wednesday, when Petra by Night would be open. However, what they didn't take into consideration was that we had also planned to stay at a Bedouin Camp and participate in their nighttime activities, so we had to choose between the two activities. By going to Petra by Night, we would have missed the Bedouin Camp activities and vice versa. Unfortunately, Zaman Tours did not take our dilemma seriously and suggested we skip the Bedouin Camp if Petra by Night was more important to us. We felt disappointed that they did not understand the significance of missing out on an activity that we had been looking forward to, especially since it was one of the highlights of our visit to Petra.

On the night of the Petra by Night incident, we were informed that our agent had quit Zaman tours for personal reasons. This left us feeling even more helpless and worried. We were essentially left on our own with the driver. The lack of communication and professionalism during this situation added to our disappointment with the overall service provided by Zaman Tours.

Despite our attempts to reflect our discontent to Zaman Tours directly, we were met with an unsatisfactory response from even the CEO. His reply was "We have successfully handled thousands of clients this month, and we have not received any negative feedback thus far. All of our clients have utilized the same services, stayed at the same hotels, engaged in the same activities, and been driven by the same drivers." This response is frustrating as it is clear that they claim to provide a tailor-made trip, yet all of their clients have apparently been provided with the same services, itinerary, and experience. It begs the question: what is the point of paying for a tailor-made service if it is the same as everyone else's?

Furthermore, their unwillingness to acknowledge and address our concerns shows a lack of professionalism and customer service skills. We feel that Zaman Tours does not take constructive criticism well, leaving us dissatisfied with the entire experience. If we wanted a generic itinerary, we could have easily found one online at a lower cost and without the unnecessary stress and trouble of dealing with a tour operator.

In conclusion, we were disappointed to be linked with this local tour company. We expected better from a company that claims to provide tailor-made trips. Instead, we found a lack of communication, professionalism, and local knowledge. We hope that Kim Kim will take steps to ensure that clients are only connected with reputable and reliable tour operators to avoid similar experiences in the future.

Local specialist: Samanta Neroli
Samanta
Samanta Neroli
Local specialist in Jordan | Replied on Jun 26, 2023
Dear Karen, Thank you for sharing your feedback and expressing your concerns regarding your recent trip with us. I would like to provide some additional information and context regarding the points you raised. Firstly, I want to emphasize that our team, including your sales representative, their manager, and even our CEO, were available to assist you 24/7, including weekends and holidays. We understand that last-minute requests during high season can be challenging, but our team made... Read more

Dear Karen,

Thank you for sharing your feedback and expressing your concerns regarding your recent trip with us.

I would like to provide some additional information and context regarding the points you raised.

Firstly, I want to emphasize that our team, including your sales representative, their manager, and even our CEO, were available to assist you 24/7, including weekends and holidays. We understand that last-minute requests during high season can be challenging, but our team made every effort to accommodate your needs.

Regarding the inexperienced guide you encountered in Amman, I apologize for the disappointment you experienced. Our aim is to provide knowledgeable and experienced guides who can offer valuable insights into the local history and culture. I regret that this guide did not meet your expectations, and I assure you that we will address this issue to ensure such incidents are not repeated in the future.

I also want to clarify that the decision to drop off the guide at his home was an oversight on our part and not in line with our professional standards. We apologize for any inconvenience caused by this detour and understand your frustration. We will take steps to ensure that such logistical errors are avoided in the future.

Regarding the scheduling conflict with Petra by Night, we deeply apologize for the oversight in providing you with incorrect information about its opening dates and hours. We understand the significance of this experience and genuinely regret that you were unable to attend. We want to assure you that we took immediate action to address the situation and find a solution that would allow you to experience Petra by Night. Upon realizing the mistake, we offered to switch your reservations to Wednesday when Petra by Night would be open. We believed this could have been a viable alternative to ensure you didn't miss out on this incredible opportunity. However, we understand and respect your decision to decline this option. In addition to offering the alternative arrangement, we also promptly arranged a refund for the ticket to compensate for the disappointment and inconvenience caused. We acknowledge the importance of providing accurate information and will reinforce our internal processes to prevent similar occurrences in the future.
We strive to provide excellent customer service and address issues promptly and professionally. We take your feedback seriously and will review our communication processes to ensure better customer support in the future.

Thank you for bringing these matters to our attention. Your feedback is essential in helping us improve our services and deliver exceptional travel experiences.

Kind regards,

Oriana on behalf of Samanta

This was an OUTSTANDING experience. Our loca...
Jordan | May 20 - Jun 4, 2023

Kevin
Kevin D.
Canada | Reviewed on Jun 11, 2023
This was an OUTSTANDING experience. Our local guide and driver, Sharif, was so spectacular. He understood us and our interests, taking care to customize our activities to us and also taking us to cool, local, authentic places. The value he added to our trip is unquantifiable. He knows everyone and this made for consistently special and easy experiences all throughout our journey. He also stayed in touch regularly to ensure our satisfaction & comfort. Words cannot express how much we... Read more

This was an OUTSTANDING experience. Our local guide and driver, Sharif, was so spectacular. He understood us and our interests, taking care to customize our activities to us and also taking us to cool, local, authentic places. The value he added to our trip is unquantifiable. He knows everyone and this made for consistently special and easy experiences all throughout our journey. He also stayed in touch regularly to ensure our satisfaction & comfort. Words cannot express how much we appreciate Shsrif and how he ensured the excellence of our experiences.

Big thanks also to Samir, who was very patient and regularly checked in on us. He tailored a great itinerary for us, even with my constantly changing plans (over the course of many months!).

Kimkim remains my go to means for connecting with local travel experts.

Hotel Review
Mazayen Rum Camp
Al Dissi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jun 12, 2023

Hello Kevin
What nice words you put for us. thank you so much for giving us the chance to host you in Jordan.

Be well and safe.
Samir

Jordan and Israel - visit both if you can!
Jordan | May 16 - May 30, 2023

karen
karen d.
Denver, CO | Reviewed on Jun 06, 2023
Bassam was our guide in Jordan. He was wonderful! He was a safe, careful driver, and a well-informed guide on local sites and history. Jarash was amazing with the roman ruins, collinated streets and temples. Petra was so beautiful with the slot canyon (Siq) and the Treasury, the Monestary and the tombs. But if I go again, I will use the Golf Cart to enter and exit Petra because I was completely exhausted from walking in the sun and sand all day. The Wadi Rum desert was so... Read more

Bassam was our guide in Jordan. He was wonderful! He was a safe, careful driver, and a well-informed guide on local sites and history. Jarash was amazing with the roman ruins, collinated streets and temples. Petra was so beautiful with the slot canyon (Siq) and the Treasury, the Monestary and the tombs. But if I go again, I will use the Golf Cart to enter and exit Petra because I was completely exhausted from walking in the sun and sand all day. The Wadi Rum desert was so unique with the sand, the mountains, the camels, the Bedouins, and the history of the Arab Revolt with Lawrence of Arabia. And the Dead Sea was very fun! I had a wonderful massage at the resort, I floated like a bar of soap in the sea! LOL.

Eli was our guide in Israel. He was very well educated on both state history and religious history. I especially loved his maps and his diagrams! He was an excellent guide everywhere we went. The Sea of Galilee was inspiring, as we visited Capernaum, the Mt of Beatitudes, and the Greek Orthodox Monastary. Jerusalem surpassed my wildest dreams, with the markets, the fantastic food, the history, the churches, and the christian sites. Akko, with its crusader castle, was so well preserved it was unbelievable! The street food in Jaffa was beyond yummy!!!

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jun 06, 2023

thank you Karen for your nice words.
glad that you enjoyed the trip i made for you.
Looking forward to host you again in our region.

Have a nice day ahead.
Samir

First trip to Jordan and Israel and delighted
Jordan | May 16 - May 30, 2023

Susan
Susan G.
Denver, CO | Reviewed on Jun 02, 2023
Most memorable was how well we were treated by our driver/guide: Basson and Eli. They were focused on our experience, getting to know us and taking us to places and restaurants we enjoyed. Particularly small family cafes!
Hiking Petra and Wadi Rum was my highlight in Jordan.
The best hotels were in the Dead Sea and Tal in Tel Aviv. Going to the markets was special.
Eli was amazing sharing his knowledge, insight and depth of history, art and food from place to place.
Both Basson and Eli...
Read more

Most memorable was how well we were treated by our driver/guide: Basson and Eli. They were focused on our experience, getting to know us and taking us to places and restaurants we enjoyed. Particularly small family cafes!
Hiking Petra and Wadi Rum was my highlight in Jordan.
The best hotels were in the Dead Sea and Tal in Tel Aviv. Going to the markets was special.
Eli was amazing sharing his knowledge, insight and depth of history, art and food from place to place.
Both Basson and Eli were prompt and extremely accommodating. We had a lot of fun.
I can say I did everything I wanted to do. Thanks a million.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jun 09, 2023

Thank you Mrs.Susan , Glad that you Enjoyed the trip i planed and prepared for you.

Hope to host you again in our region.

Bew ell
Samir

A memorable trip that was worth the wait
Jordan | May 18 - May 27, 2023

M
Mikkel B.
United Kingdom | Reviewed on May 29, 2023
This trip was delayed for 3 years, due to Covid, but it was worth the wait! The organisation by the Kimkim team, the suggested itinerary and the help, advice and support from our guide, Emad, all contributed to a fantastic trip. Our plan had been to see the obvious sights of Petra, Wadi Rum and the Dead Sea, but, as suggested, we also saw wonderful historical sites at Jerash, Mount Nebo, Kerak, Ajloun and elsewhere. Our accommodation ranged from large chain hotels to Bedouin camps, but it... Read more

This trip was delayed for 3 years, due to Covid, but it was worth the wait! The organisation by the Kimkim team, the suggested itinerary and the help, advice and support from our guide, Emad, all contributed to a fantastic trip. Our plan had been to see the obvious sights of Petra, Wadi Rum and the Dead Sea, but, as suggested, we also saw wonderful historical sites at Jerash, Mount Nebo, Kerak, Ajloun and elsewhere. Our accommodation ranged from large chain hotels to Bedouin camps, but it was all well-organised and without any hitches.

We were happy to go along with any minor changes of plan suggested by Emad, as his knowledge and patience were extremely welcome; we never felt we were being forced into anything, and every small suggestion turned out to be worthwhile, including a walking tour of the souks of Amman and lunch at the institution that is Hashem’s houmus and felafel restaurant.

Hotel Reviews
La Locanda Boutique Hotel
Amman

A quirky boutique hotel with a welcoming bar and restaurant attached. A great place to spend our first 2 nights in Jordan

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Old Village Resort
Wadi Musa

As the name suggests, this was a former village converted into a large, well-designed and luxurious hotel. Our room was spacious and comfortable and the outdoor pool was very welcoming after a day of walking around the wonderful ruins of Petra

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike from Little Petra to Petra
Hike from Little Petra to Petra
Jordan

I’m really glad we did this hike through “the back door” into Petra first, as we travelled through the entire site, ending with the Treasury, before returning the next day from the main entrance and seeing the main sights from a different angle. It felt really special coming into the old city from the lesser used side first and I would recommend this to anyone.

Quality of Experience
Transport
Take the shuttle to get to the start
2 hour jeep tour in Wadi Rum
2 hour jeep tour in Wadi Rum
Wadi Rum

2 hours barely touches the surface of Wadi Rum, but Mohammed, our driver, knew where to take us to see some spectacular sights, including the Seven Pillars, the location of filming of several films, and a large camel caravan heading off into the desert

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lena Sluga

Best trip for our honeymoon! Wonderful service!
Jordan | Feb 24 - Mar 6, 2023

E
Elena V.
Austria | Reviewed on May 22, 2023
The experience was overall amazing. Samir was very helpful with the planning, even when we had quite particular requirements and were changing the plans before committing. He was always super helpful and responsive, happily adapting to our ideas and requests. This took a lot of stress away from us.
The service was great, starting with the visa support in the airport and throughout the trip. Our main driver Khaled (with us all days expect the last two) gave us great tips and was very...
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The experience was overall amazing. Samir was very helpful with the planning, even when we had quite particular requirements and were changing the plans before committing. He was always super helpful and responsive, happily adapting to our ideas and requests. This took a lot of stress away from us.
The service was great, starting with the visa support in the airport and throughout the trip. Our main driver Khaled (with us all days expect the last two) gave us great tips and was very flexible if we wanted to change route or change the plan. We had the chance to have extensive chats with him, went to dinner together but also always had our space and time for just the two of us. The hotels were all very nice and some exceeded our expectations (Aicha camp in Wadi Rum and Mövenpick in Dead Sea in particular).
We were positively surprised that our two guided tours in Jerash and Petra were private (just us 2 and the guide), we weren’t expecting it and it was a great experience.
We would totally recommend both KimKim, and namely Samir and Khaled (and have done so already). Thank you for a great trip and wonderful memories. Jordan, we will see you again!

Hotel Reviews
Memories Aicha Luxury Camp
Wadi Rum

Amazing overall! It was one the best places we have ever been to!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Movenpick Dead Sea Spa & Resort
Sweimeh, Amman

It was really nice and we also were upgraded to one of the rooms in the village. The beach access was well maintained. Some of the beach chairs in the pools were a bit broken but overall great experience. Excellent breakfast and great service. Loved the lemon refreshment at our check in and the chocolate hour!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jarash
Jarash
Jordan

The private tour was great and our guide really knowledgeable. Really enjoyed it.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

The private guide was great! It was an amazing experience, the guide really took his time and gave us so much information and answered all our questions.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on May 22, 2023

Hi Elena
Thank you so much for your kind and encouraging words.
surely hope to see you again in Jordan.
All the best.
Samir

Unforgettable family trip in Jordan
Jordan | May 2 - May 9, 2023

J
Jeremie L.
Luxembourg | Reviewed on May 14, 2023
Just coming back from our second experience with KimKim, and it just confirmed the 5-star quality service they provide (and that we were expecting based on our last trip in Vietnam)! Platform is user-friendly and focused on customers' experience, but the key of its success is the local agencies they are working with. For our family trip in Jordan, we were directed to Samir and Enjoy Jordan.
Very pro-active and engaging, Samir took the time to listen to our expectations and put in...
Read more

Just coming back from our second experience with KimKim, and it just confirmed the 5-star quality service they provide (and that we were expecting based on our last trip in Vietnam)!

Platform is user-friendly and focused on customers' experience, but the key of its success is the local agencies they are working with.

For our family trip in Jordan, we were directed to Samir and Enjoy Jordan.
Very pro-active and engaging, Samir took the time to listen to our expectations and put in place the best itinerary possible so we can make the most of our Jordan tour. Open to discussion and totally transparent, Samir updated our plans numerous times (following our requests) in order to match with our requirements and budget.
Great communication all along, which definitely brings the comfort and the peace of mind we were looking for.

But there is also one very special shout out I'd like to make, for one person who made our trip so special : Nader.
From the very first second to the very last one, he went above and beyond to bring our great trip to an amazing and unforgettable experience.

THANK YOU!

Nader has all qualities you could dream of when it comes to discover a new place : knowledgeable (and the word is weak) on every single aspects of his country. He is professional and funny in the same time, he is passionate (and shares this passion) and he has one priority: you and your time in Jordan.

If you read this comment and you are preparing your upcoming trip in Jordan, I couldn't recommend strongly enough to ask for him. Should you go for main highlights or for off-beaten tracks, Nader is THE hidden gem you need to discover and enjoy this wonderful country the way you should.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on May 14, 2023

Hello Jeremie
so grateful for your kind words you put for us, these always make us go the extra miles for our dear guests.
it was a pleasure hosting you in Jordan , and surely looking forward to host you again.

your remarks have been forwarded to Nader, thank you so much.

May god bless you and your family .
Be well and safe.
Samir

Amazing tour guide - Don't recommend agency.
Jordan | Apr 21 - Apr 27, 2023

J
Jacqueline M.
Nashville, TN | Reviewed on May 12, 2023
I think the company needs a lot of help with the planning. The only reason why we tried this service was to see if it would be easier to plan a trip through an agency. Overall, I would go the route of hiring a driver for the stay and book everything else on your own. Pros:
- Our tour guide was Nadir/Samir is AMAZING! Could not say more positive things about , he really went out of his way to make our stay comfortable and pleasant. Always early ready to take us anywhere. Very knowledgeable...
Read more

I think the company needs a lot of help with the planning. The only reason why we tried this service was to see if it would be easier to plan a trip through an agency. Overall, I would go the route of hiring a driver for the stay and book everything else on your own.

Pros:
- Our tour guide was Nadir/Samir is AMAZING! Could not say more positive things about , he really went out of his way to make our stay comfortable and pleasant. Always early ready to take us anywhere. Very knowledgeable about Jordan.

Cons:
- We requested specific rooms with the agency, the contingency to book with them was to get a specific room and we booked months in advance. They promised the room and after we paid, they changed two of our hotels without any communication.

- The hotel rooms that were given to us were not the ones that was in the itinerary. When we inquired with the hotel, they said they couldn't do anything. We were not going to fight it but again lack of transparency from the agency.

- The places that were covered for food by the agency were honestly bad. You could tell the food was the same in every spot and not authentic, I wish we would get more freedom to get authentic food that was covered or we would have opted out.

- Many of the experiences included were already included with the hotel so not much that the actual agency booked on our behalf.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on May 18, 2023

Hello Mrs. Jaqueline .
thank you for the time you took to wite us review about your trip, and sorry for any inconvenience that has happened during your trip.
will take your remarks into very high considerations and attention for sure.

Apologize again for any inconveniences . and wish you all the best.
Samir

10 Day Trip to Jordan
Jordan | Apr 14 - Apr 23, 2023

Nicole
Nicole C.
Baltimore, MD | Reviewed on May 08, 2023

Samir helped plan a fantastic trip to Jordan for us. He was very responsive and accommodative when the trip had to be rescheduled due to the passing of my mother. Our driver Hamza was great and private guide Ibrahim was very knowledgeable and friendly. Once in a lifetime trip that went off without a hitch.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on May 09, 2023

Hello Nicole.
so happy to hear from you. thank you so much for your kind words.
Be well and safe.
Samir

Great local guide.
Jordan | Apr 21 - Apr 27, 2023

Karissa
Karissa U.
Bellevue, WA | Reviewed on May 01, 2023
Trip with Enjoy Jordan thru Kim Kim went well. We were a group of 4 that did a 6 days/5 nights around the Dead Sea, Petra and Wadi Rum in Jordan. Our local guide/driver, Nadir, was amazing!! He went above and beyond (from guiding, driving and even entertainment)!! This is our first trip with KimKim and it's close to no-hassle but we did underwent a couple of issues with the booking and mis-alignment in pricing. Prior to contacting an agency, the group is fully aware that the month of April is... Read more

Trip with Enjoy Jordan thru Kim Kim went well. We were a group of 4 that did a 6 days/5 nights around the Dead Sea, Petra and Wadi Rum in Jordan. Our local guide/driver, Nadir, was amazing!! He went above and beyond (from guiding, driving and even entertainment)!! This is our first trip with KimKim and it's close to no-hassle but we did underwent a couple of issues with the booking and mis-alignment in pricing. Prior to contacting an agency, the group is fully aware that the month of April is peak season, hench, why we reached out to KimKim early (in advance) to ensure we get the Panoramic Tent we wanted in Wadi Rum. Despite of reiterating multiple times, unfortunately, the local tour agency still did not secure a spot. It is disappointing especially after having repeated it multiple times over email of how crucial it is for the group. The second mishap was with regarding to pricing. The initial request was for a total of 8 days (including Aqaba). 2 months leading to the tour we had changed this to 6 days (minus Aqaba). The local tour agent, did not update the pricing up until it was called out.

Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Our local drive/driver was mis-informed about the correct arrival time. We had to wait and search for our immigration guide which took about 15 minutes of waiting/calling KimKim customer service, and we had to wait for about 20 mins for a new driver to come and pick us up.

Quality of Experience
better staffing coordination
Guides, Drivers and Staff
when the guide and driver did eventually come they were welcoming.
Transport
Wadi Rum (Full Day)
Wadi Rum (Full Day)
Jordan

Our Wadi Rum experience was spectacular. Our local guide, Ibrahim, was very kind and went above and beyond in giving us a phenomenal experience. The drive in the desert is unimaginable, though, I should mention - it is not a jeep drive but a pick-up drive around.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on May 06, 2023

Hello Ms. Karissa
thank you for ythe time you took to wite us a review about your trip.

Very happy that you enjoyed your trip .

Your remarks are valuable to us, will take it into high consideration in furture .
Thank you again , and wish you all the best .
Be well and safe.
Samir

Jordan - Amazing country and people
Jordan | Apr 20 - Apr 29, 2023

L
Lea S.
France | Reviewed on Apr 30, 2023
A honeymoon that we will not forget.
A big thank you to Nada and team to plan and organise the whole trip despite the short timeframe and the little present we received. Special thanks to the driver Hassan who was super friendly and helpful.
We love discovering Jordan with Amani tours.
Read more

A honeymoon that we will not forget.
A big thank you to Nada and team to plan and organise the whole trip despite the short timeframe and the little present we received. Special thanks to the driver Hassan who was super friendly and helpful.
We love discovering Jordan with Amani tours.

Hotel Reviews
Corp Amman Hotel
Amman

Best food and people. Special thanks to Ahmad and Salameh

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Guest House
Wadi Musa
Authenticity & Character
Location
Just near to Petra site
Staff
Cleanliness & Comfort
Aladdin Camp
Wadi Rum, Aqaba

Best food and people. Note there is no wifi connection so you are totally disconnected to the « outside world » The electricity is stopped for around 3 hours to get it generated

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Movenpick Dead Sea Spa & Resort
Sweimeh, Amman

Waited for 4 hours to check in a room due to busy staff. It was ok afterwards. Zara Spa is great, especially couple massages with Nyomam and Marvia.

Authenticity & Character
Location
Staff
The reception and check in
Cleanliness & Comfort
Cleanliness
Local specialist: Nada Altaji
Nada
Nada Altaji
Local specialist in Amman | Replied on May 01, 2023

Thank you for sharing this Lea , I am happy to know you've had a honeymoon to remember .

Best Regards,