Kimkim Trip Reviews for Jordan

4.7
Based on 345 ratings
Read 345 verified reviews by travelers who booked their trip to Jordan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great value--10 stars, not 5! Samanta of Zam...
Jordan | Feb 25 - Mar 2, 2023

C
Cheri R.
Renton, WA | Reviewed on Mar 05, 2023
Great value--10 stars, not 5! Samanta of Zaman in KimKim made our trip everything we could have hoped for. With our travel dates fixed, Samanta was able to develop a tour that matched our interests, emphasizing the sites we most wanted to see, and hotels and meals that were terrific. We have never had such responsive and knowledgable assistance--she always made sure we could reach her wherever we were, and when we had a small issue due to our error (not hers, she is excellent!), Samanta... Read more

Great value--10 stars, not 5! Samanta of Zaman in KimKim made our trip everything we could have hoped for. With our travel dates fixed, Samanta was able to develop a tour that matched our interests, emphasizing the sites we most wanted to see, and hotels and meals that were terrific. We have never had such responsive and knowledgable assistance--she always made sure we could reach her wherever we were, and when we had a small issue due to our error (not hers, she is excellent!), Samanta went far above and beyond to help us. She arranged a terrific guide and driver of a luxury SUV car, Hamdi Das, who was mediator in every interaction with his countrymen, ensuring communications were clear and direct, and that we got exactly what we were requesting. Hamdi has extensive knowledge of Jordan and, like Samanta, found no question too small to immediately address. He is also an excellent driver, as I told him on one winding road up a mountainside "I am always relaxed when you drive, Hamdi".
We are still raving about Samanta and Hamdi. On our flight back to Seattle, a seat mate was talking about her tour experience--which cost double our price--and she told my husband "I really wish we had used Samanta and Zaman Tours in KimKim instead of this luxury tour". We had the best possible experience and highly recommend them to you.

Hotel Review
Movenpick Petra Resort
Wadi Musa

Gorgeous hotel with local decor, luxurious interior. We immediately relaxed when we walked in, staff and our room were lovely. The location is just a few hundred feet from Petra's entrance, yet far enough to be quiet. We also loved the dinner, which is important after the long days hiking/walking in Petra.

Authenticity & Character
Beautiful dark wood, local designs.
Location
A short distance from Petra's entrance but managed to be quiet.
Staff
Smiling friendly staff were patient with everyone.
Cleanliness & Comfort
excellent beds too
Activity Reviews
Secret Petra Backdoor Hike
Secret Petra Backdoor Hike
Jordan

Our guide spoke very good English, made sure we were able to have every experience that we wanted (& there is a lot!), was patient with a good sense of humor. His enthusiasm made the trip even better.

Quality of Experience
Guides, Drivers and Staff
Transport
3hrs Jeep Safari + Lunch with a Bedouin Family
3hrs Jeep Safari + Lunch with a Bedouin Family
Wadi Rum

We were able to see petroglyphs and the gorgeous cliff walls in the powdery sand desert of Wadi Rum. Our guide cooked a delicious dish alongside his truck.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day trip to Jerash, Ajloun & Umm Qais from Amman
Day trip to Jerash, Ajloun & Umm Qais from Amman
Amman

Our driver guide, Hamdi, made this (as all days with him) a special tour. Hamdi makes the drive in the luxury SUV smooth and interesting as well as entertaining. He made sure that we had all questions answered, and saw everything we had hoped for.

Quality of Experience
This Roman city is indeed special
Guides, Drivers and Staff
Hamdi is excellent, both as a driver and as a guide. Kind, humorous, and patient.
Transport
Water and snacks are always inside the gorgeous SUV.
Local specialist: Samanta Neroli

Amazing Jordan
Jordan | Feb 12 - Feb 17, 2023

D
David S.
United Kingdom | Reviewed on Feb 27, 2023

An amazing experience. Guides at Jerash and Petra very knowledgeable, clear and friendly. Our driver Mo'ayad was full of information, made us feel very welcome and in safe hands. Abu Mishal entertained us on the desert tour. Jordan was full of unexpected delights and very varied.

Local specialist: Raísa Jorge

Every effort made to tailor the trip and when...
Jordan | Feb 12 - Feb 17, 2023

Iain
Iain T.
United Kingdom | Reviewed on Feb 21, 2023
Every effort made to tailor the trip and when there were glitches, these were accepted and efforts made to resolve. Read more

Every effort made to tailor the trip and when there were glitches, these were accepted and efforts made to resolve.

Hotel Reviews
La Locanda Boutique Hotel
Amman

Poor location, noisy at night and below standard expected in relation to cost of trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Movenpick Nabatean Castle Hotel
Wadi Musa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Memories Aicha Luxury Camp
Wadi Rum
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Movenpick Dead Sea Spa & Resort
Sweimeh, Amman
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan
Quality of Experience
Look
Guides, Drivers and Staff
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Quality of Experience
Guides, Drivers and Staff
Transport
Petra - Morning Free
Petra - Morning Free
Petra
Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Rum Valley - Aqaba - Dead Sea
Rum Valley - Aqaba - Dead Sea
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Feb 21, 2023

Hello Iain
Thank you so much for the time you took to state your review for the trip.
i am glad that we managed to turn the status of the trip around positively.
you have been very tolerant to give us the chance to do that really , thank you for that .

Be well and safe , and surely looking forward to see you again in Jordan.

Warm regards
Samir

Oriana was amazing as we had to plan and resc...
Jordan | Jan 12 - Jan 16, 2023

T
Tom M.
| Reviewed on Jan 23, 2023

Oriana was amazing as we had to plan and reschedule this trip three separate times! She was able to keep us with our preferred tours and hotels and our driver Haytham was fantastic, stopping at great places and making sound recommendations. Loved it and will go with KimKim again for sure.

Local specialist: Oriana Vitale
O
Oriana Vitale
Local specialist in Jordan | Replied on Jan 24, 2023

Dear Tom,

Thank you so much for your review.
It has been my pleasure to assist you with the organization.

Best regards,
Oriana.

Very smooth and easy process. Everything was ...
Jordan | Jan 3 - Jan 7, 2023

K
K H.
Costa Mesa, CA | Reviewed on Jan 10, 2023
Very smooth and easy process. Everything was taken care of.. was nice to just sit back and enjoy the trip. Great people as well. Read more

Very smooth and easy process. Everything was taken care of.. was nice to just sit back and enjoy the trip. Great people as well.

Hotel Reviews
Petra Moon Hotel
Wadi Musa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Memories Aicha Luxury Camp
Wadi Rum
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jan 11, 2023

thank you Keaton.
wish you all the best.
Samir

5 stars for Kimkim and Samir
Jordan | Dec 29 - Dec 31, 2022

C
Caitlin P.
Albany, CA | Reviewed on Jan 07, 2023
Could not recommend Kimkim and Samir more. Incredibly accurate, informative, flexible and responsive communication before and during trip. The guides and drivers were clearly well respected locals and very good at their jobs. Only feedback would be a bit more clarity to and from Israeli/Jordan border in terms of logistics and who was meeting us but I again very small glitches in fabulous experience. We recommend them heartily. Read more

Could not recommend Kimkim and Samir more. Incredibly accurate, informative, flexible and responsive communication before and during trip. The guides and drivers were clearly well respected locals and very good at their jobs. Only feedback would be a bit more clarity to and from Israeli/Jordan border in terms of logistics and who was meeting us but I again very small glitches in fabulous experience. We recommend them heartily.

Hotel Reviews
Palmera Camp
Wadi Rum
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Moon Hotel
Wadi Musa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jan 08, 2023

Hi Caitlin , Was my pleasure really to host you . so happy that you have enjoyed your trip, and ceratinly wish to see you again in Jordan.

Be well and safe.
Samir

Great Jordan experience!
Jordan | Dec 28 - Jan 3, 2023

M
Madhuri M.
Kenya | Reviewed on Jan 07, 2023
Samir and our guide and driver (Anees) provided us with the most amazing experience in Jordan we could have asked for. The entire trip was very seamless, we got everything we had expected and never felt stressed. Anees was super kind and helpful through the trip - showing us all the locations, telling us about the history, stopping by whenever we needed our coffee or hummus fixes! It’s tough to choose a favourite in Jordan - but waking up in a bubble tent on 1st Jan 2023 and to see the vast... Read more

Samir and our guide and driver (Anees) provided us with the most amazing experience in Jordan we could have asked for. The entire trip was very seamless, we got everything we had expected and never felt stressed. Anees was super kind and helpful through the trip - showing us all the locations, telling us about the history, stopping by whenever we needed our coffee or hummus fixes! It’s tough to choose a favourite in Jordan - but waking up in a bubble tent on 1st Jan 2023 and to see the vast expanse of the Wadi Rum and caravans of camels passing by is a pretty unforgettable experience! I would highly recommend Jordan and Samir!

Hotel Reviews
TORINO HOTEL
Amman
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Palace
Wadi Musa, Petra
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Luxury Rum Magic Camp
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan
Amman half day City tour
Amman half day City tour
Jordan
Madaba & Mount Nebo Visit
Madaba & Mount Nebo Visit
Jordan
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Petra - Morning Free
Petra - Morning Free
Petra
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan
Rum Valley - Aqaba - Dead Sea
Rum Valley - Aqaba - Dead Sea
Jordan
Amman-Jarash-Ajloun-Amman
Amman-Jarash-Ajloun-Amman
Jordan
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jan 07, 2023

Hello Madhuri
thank you so mcuh for your kind words , glad that you have enjoyed your trip.
looking forward to see you again in Jordan.
Have a happy and sucessful new year
Samir

Overall, we had a fantastic time in Jordan.
Jordan | Dec 24 - Dec 31, 2022

Kishore
Kishore R.
India | Reviewed on Jan 03, 2023
We travelled to Jordan with great expectations and we really enjoyed every moment as we travelled through this country. People were friendly and ready to help when requested. We visited Jerash, Ajloun, Amman, Mt Nebo, Madaba, Petra, Wad Rum and Dead Sea. We were able to cover all these places due to fantastic planning by the Enjoy Jordan team and I have to mention the valuable support provided by our driver Mowafaq Ahmed. He was our guide and a good friend during the travel. He was very... Read more

We travelled to Jordan with great expectations and we really enjoyed every moment as we travelled through this country. People were friendly and ready to help when requested. We visited Jerash, Ajloun, Amman, Mt Nebo, Madaba, Petra, Wad Rum and Dead Sea. We were able to cover all these places due to fantastic planning by the Enjoy Jordan team and I have to mention the valuable support provided by our driver Mowafaq Ahmed. He was our guide and a good friend during the travel. He was very prompt and punctual always. He gave us valuable advise at every place we went.

Our experience with all the hotels was very good except for the one in Petra (Petra Boutique Hotel). The staff was not very helpful and did not really heed to our needs at the time of our stay there.

Overall, we had a fantastic time in Jordan.

Hotel Reviews
Shams al weibdeh hotel apartment
Amman

Great location in the city. Courteous staff and friendly. Room seemed a bit crammed.

Authenticity & Character
Location
Walking distance to great food places
Staff
Cleanliness & Comfort
Petra Boutique Hotel
Wadi Musa

Great location; near the Petra visitor center. Staff not so friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palmera Camp
Wadi Rum

Excellent location and friendly staff. Great experience in the desert environment.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Movenpick Dead Sea Spa & Resort
Sweimeh, Amman

Fun place to stay. Liked the restaurants and the fact that it had private access to Dead Sea made the place even better to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Very smooth process

Quality of Experience
Guides, Drivers and Staff
Transport
Amman-Jarash-Ajloun-Amman city tour
Amman-Jarash-Ajloun-Amman city tour
Jordan

Loved the place and overall experience here.

Quality of Experience
Guides, Drivers and Staff
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan

Loved the place and overall experience here.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

Loved the place and overall experience here.

Quality of Experience
Guides, Drivers and Staff
Transport
Petra - Morning Free
Petra - Morning Free
Petra

Did not use the day here

Quality of Experience
Guides, Drivers and Staff
Transport
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan

Loved the place and overall experience here.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Jan 05, 2023

Thank you Kishore
Was our pleasure
Regards
Samir

Great trip to Jordan - recommend Samir as your tour advisor
Jordan | Nov 19 - Nov 26, 2022

R
Ravi R.
Redwood City, CA | Reviewed on Dec 29, 2022
Samir was through and reasonable to work with. He was always engaging and responsive to numerous questions during trip planning. He helped in planning the trip, flexible to many changes requested and supported us during the trip.I would highly recommend Samir to plan your trip to Jordan Thx
Ravi
Read more

Samir was through and reasonable to work with. He was always engaging and responsive to numerous questions during trip planning. He helped in planning the trip, flexible to many changes requested and supported us during the trip.I would highly recommend Samir to plan your trip to Jordan

Thx
Ravi

Hotel Review
Memories Aicha Luxury Camp
Wadi Rum

Amazing location and place. Would highly recommend your stay at this unique place in wadi rum.

Authenticity & Character
Location
Picturesque and beautiful
Staff
Cleanliness & Comfort
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 29, 2022

Hi Ravi
THank you for your kind words. Was an honor hosting you.
Looking forward to see you again.

God bless.
Samir

Great tripSeeking adventure with a short tim...
Jordan | Dec 15 - Dec 20, 2022

Mohamed
Mohamed B.
Palm Beach Gardens, FL | Reviewed on Dec 21, 2022
Great trip
Seeking adventure with a short time frame of a week Jordan fits the bill
Samir does a wonderful job organizing it based on how much adventure you want.
Insist on Mr Walid as your driver low key no hassle but will definitely show you a part of Jordan that you want to see as a traveler
Great Trip
Read more

Great trip
Seeking adventure with a short time frame of a week Jordan fits the bill
Samir does a wonderful job organizing it based on how much adventure you want.
Insist on Mr Walid as your driver low key no hassle but will definitely show you a part of Jordan that you want to see as a traveler
Great Trip

Hotel Reviews
Dana Guest House
Al Tafileh, Dana

Rustic bit delivers on basic comft

Authenticity & Character
As Local as it gets
Location
Great view
Staff
Cleanliness & Comfort
Luxury Rum Magic Camp

Great Desert experience

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Moon Hotel
Wadi Musa

Average rooms are small

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike in Dana Nature reserve ( White Dome Trail)
Hike in Dana Nature reserve ( White Dome Trail)
Jordan
Rum Valley CAMELS SUNSET RIDE FOR 01HRS
Rum Valley CAMELS SUNSET RIDE FOR 01HRS
Wadi Rum
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

Go it alone a guide is not required Overall great and entertaining experience

Quality of Experience
Guides, Drivers and Staff
Transport
Hike in Dana Nature Reserve ( Nawatef Trail)
Hike in Dana Nature Reserve ( Nawatef Trail)
Dana
Hike in Dana Nature Reserve (Shaq al Reesh Trail)
Hike in Dana Nature Reserve (Shaq al Reesh Trail)
Dana
Feynan (Sunrise hike )
Feynan (Sunrise hike )
Jordan
Shoback Castle
Shoback Castle
Jordan
Feynan (The Bedouin experience )
Feynan (The Bedouin experience )
Jordan
Trekking from Dana to Feynan lodge
Trekking from Dana to Feynan lodge
Jordan

Start early a bit of a slog Great guide and desert hike

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 21, 2022

thank you Mohamed for your kind words
hopefully will see you again in Jordan .
Be well and safe .
Samir

We are so incredibly happy with our first exp...
Jordan | Nov 11 - Nov 18, 2022

N
Nadia S.
East Tremont, NY | Reviewed on Dec 15, 2022

We are so incredibly happy with our first experience booking a vacation through KimKim. Samir was wonderful and very accommodating to our needs on such short notice. He was able to get us to every site we wanted to see and connected us with the BEST tour guide in Jordan. The memories we made will last us a lifetime and we cannot wait to come back! Thank you for everything, Samir

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 15, 2022

Hi Nadia
it was my pleasure and honor.
looking forward to see you again
Be well and safe
Samir

A great trip!
Jordan | Nov 27 - Dec 4, 2022

John
John W.
United Kingdom | Reviewed on Dec 06, 2022
We had a wonderful week in the company of Wasef, who lifted and laid us at the airport and attended to our every need in between. We travelled in comfort and the miles slipped by as we discussed every aspect of life in Jordan. He used his years of experience to make sure that we arrived at historic sites at the best time of day to avoid crowds (e.g. Jarash in the morning and Amman in the afternoon), found the best local guides, and fitted in meals and breaks to suit us. Samir was always... Read more

We had a wonderful week in the company of Wasef, who lifted and laid us at the airport and attended to our every need in between. We travelled in comfort and the miles slipped by as we discussed every aspect of life in Jordan. He used his years of experience to make sure that we arrived at historic sites at the best time of day to avoid crowds (e.g. Jarash in the morning and Amman in the afternoon), found the best local guides, and fitted in meals and breaks to suit us.

Samir was always in the background at HQ, keeping a discreet eye via whatsapp, should we have needed any further help or advice.

All in all - a great trip!

Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Went like clockwork

Quality of Experience
Guides, Drivers and Staff
Transport
Smoothe hand over from meet & greet to driver
AMMAN  HERITAGE  TOUR
AMMAN HERITAGE TOUR
Amman

We fitted the tour around the afternoon.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Jarash
Jarash
Jordan

Great guide. But what was most important was that we went in the morning, beofer the crowds and heat arrived. We also had a good lunch nearby before returning to Amman for the heritage trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Amman-Madaba-Mount Nebo-Karak-Petra
Amman-Madaba-Mount Nebo-Karak-Petra
Jordan

A well organised part of our week. Breaking the journey from Amman to Petra

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 06, 2022

Hi John
So happy to see your kind words.
Hope to see you again in Jordan.
Be well and safe.
Samir

The trip was incredible; I totally recommend ...
Jordan | May 21 - May 24, 2022

V
Valentina R.
Charlottesville, VA | Reviewed on Dec 01, 2022
The trip was incredible; I totally recommend it! Yousef (our driver and companion) was amazing, always available, very kind, and resourceful. Samir was very responsive and answered fast. Read more

The trip was incredible; I totally recommend it! Yousef (our driver and companion) was amazing, always available, very kind, and resourceful. Samir was very responsive and answered fast.

Hotel Review
Sun City Camp
Wadi Rum
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan

a must!

Quality of Experience
Guides, Drivers and Staff
Transport
Petra Basic Visit
Petra Basic Visit
Petra

amazing!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 01, 2022

Hi Valentina
So happy to know that you enjoyed your trip.
Was our pleasure to host you, and wish to see you again in Jordan.

Be well and safe
Samiir

Jordan is amazing, but the itinerary and planning was a mess
Jordan | Nov 2 - Nov 11, 2022

Ali
Ali C.
San Francisco, CA | Reviewed on Nov 26, 2022
There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why. I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour. My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as... Read more

There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why.

I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour.

My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as honestly as possible so that other potential travelers who plan to book through this site and specifically through Enjoy Jordan can understand the good and the bad when planning an itinerary, following through the itinerary, and actually experiencing it once you are on your trip.

Since I paid almost $6,000 USD as a solo traveler, I expected a high level of customer service that is above and beyond what I actually received.

The biggest issue is that the confirmation letter did NOT match the itinerary. I will post pictures showing what I mean. This caused a level of confusion that made my trip experience less enjoyable than it could have been. Meaning - my trip could have gone a lot more smoothly than it did.

For example, my itinerary would list a hotel and the confirmation letter would list another hotel. On top of that, I had no idea which meals I paid for were actually included as the confirmation letter was not clear and again did not match the itinerary. It was really a mess trying to figure this whole thing out.

The confirmation letter itself was a short 3 page voucher while the detailed itinerary was 29 pages long. There was no way the confirmation letter was clear enough nor did it have enough details to give any traveler a good idea of what they were to expect. The details of the confirmation letter were short and condensed down to 3 pages.

Finally, I paid for an extra day but realized that my flight on the last day of my trip was a red-eye flight, flying out of Amman at 1am. I sent my flight information to the person arranging my itinerary ahead of time (samir) and he nor anyone even bothered to inform me before I went on my trip that I booked an extra day. A person with excellent customer service skills would have gone above and beyond to do just that on top of their existing job. I know because I have been in customer service for several years and what makes someone great is thinking ahead for the client and being on top of things.

I booked an extra day by mistake including an overnight stay at Wadi Rum Enjoy Desert Camp and the only refund I got was $100 and my daily activities paid for in Wadi Rum which was a camel ride, 4x4 jeep adventure, and a short hike with a personal guide.

Keep in mind I paid over $6,000 for my entire trip for 9 days/8 nights which does NOT include the flight. I had sent my flight information in advance of my trip and NO ONE looked at it nor bothered to inform me of the extra day I booked and didn't even bother to refund me. I figured this out in the middle of my trip and had an argument with Samir in the middle of my trip about a refund for the extra day. Seriously, this just made my entire trip less enjoyable. There were a few other issues with Wadi Dana eco-camp sending a local hiking guide when I already had booked my entire trip and my guides through Enjoy Jordan. I mention that in my review from Dana to Feynan.

I would have to say my entire trip was not worth $6,000 and I will not be booking through this site again.

Hotel Reviews
Shams al weibdeh hotel apartment
Amman

I arrived at my hotel around 1:30am- 2am and thought it was comfortable. The guy at the front desk was friendly, took my luggage up to my room and left. The room itself was comfortable. It had a kitchen sink, cups, a small living room with a sofa, tv, and a coffee table. I was only there for a night to sleep so it was fine. I did find a small dead bug on the floor and quickly cleaned that up. The bed was comfortable, the shower was fine. I had hot water and it worked for me. The breakfast the next morning was OK. I didn't eat much. I just had a boiled egg, small pancakes with Nutella spread, and 2 small muffins. They had much more selections and options for breakfast but it just didn't appeal to me.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dead Sea Spa Hotel
Sweimeh

First of all Dead Sea Spa hotel is rated a 4 star hotel. When I arrived to my room, the fabric on the bed frame was completely ripped and torn. Please see pictures. Although the room was large and spacious, the condition of the room was just not a 4 star hotel. The walls were also scuffed. The room looked old and outdated and smelled of smoke. I requested another room with one queen or king sized bed. My room at 2 beds. They gave me a hard time telling me that there were no other rooms available and that they were completed booked for the night. They offered to put the 2 beds together to make it one bed but that wasn't the point. The room was old, outdated, and not in the greatest condition. I knew they weren't completely booked because after some time, they came back to me and said they had another room with a king bed they could switch me to. I told them I wanted to see the room first so they took me to the room and it was in the SAME condition and smelled of smoke. The fabric on the bed frame was ripped and torn like it hasn't been maintained or kept up in years. How the fabric is ripped and torn badly, I have no ideal. I'm sorry but the condition of the bed was not good and if you are a 4 star hotel, the manager or owner should really be embarrassed about the condition of the rooms. I don't know if there were new updated or remodeled rooms in another section of the hotel as it is a very large hotel but the room I stayed in was not a 4 star room. Luckily for the hotel, the short time I had at the Dead Sea was worth it. The hotel, not so much. I don't recommend this hotel.

Authenticity & Character
Location
Great location, a short walk to the Dead Sea
Staff
staff gave me a hard time about wanting to switch rooms to a single bed. Please train your staff for better customer service.
Cleanliness & Comfort
Fabric on bed frame was completely ripped and torn, walls were scuffed and scratched, room smelled of smoke. Please remodel the rooms, it is outdated and condition can be greatly improved.
Dana Guest House
Al Tafileh, Dana

I arrived in the evening and the staff was very kind and brought my luggage down a flight of stairs to my room. The room itself is basic but I don't mind. In the morning, I had an amazing view to look out to over the mountains and I did get hot water for my shower. It's basic, but again, I don't mind. Sometimes the most beautiful things are the most basic and simple. The twin beds were simple and I had extra blankets if needed. I was comfortable and had a good sleep although the tourists in the next room were quite loud. I could hear them for most of the night. There isn't much insulation between rooms so you might hear your neighbors. Since I traveled alone, I chose to eat outside on the patio/deck which I enjoyed. The dinner was great, a buffet of real authentic local dinner consisting of fish, vegetables, and rice. In the morning, I had breakfast in the dining area of boiled eggs, a bagel type bread, and Arabic tea which I love very much! The only issue I had is that for some reason, the hotel sent a local hiking guide named Mohammad to meet me in the morning for my hike to Feynan but I had booked everything (all my guides) through Enjoy Jordan. I had spoke to my guide the day before (his name is also Mohammad) and we agreed to meet at 9am in the morning. Since the hotel sent a local guide also named Mohammad, he arrived at 8:30am and I assumed this was the same guide I spoke to the day before but it was the wrong guide. I left with the wrong guide who also spoke very little English as I figured out 1/4 way into our hike. This caused a big miscommunication and misunderstanding that should have been sorted out and cleared up before I left for my hike. Just wanted to bring this up.

Authenticity & Character
Simple and basic which I appreciated.
Location
Amazing views of the mountains and scenery
Staff
Cleanliness & Comfort
Beds were comfortable, clean and basic which I enjoyed. I got hot water for my shower.
Feynan Eco Lodge
Dana, Feynan

This was such a unique and interesting experience. I enjoyed it very much even though I only stayed one night and left in the morning. I read some reviews where other tourists thought the value did not match up to the experience and the money they paid. I'd like to offer a different viewpoint. The whole point of the Eco Lodge is to EXPERIENCE the beauty of the stars, the beauty of the scenery, of the room with just the flicker of candle lights without the need for technology, TV, cell phones, etc... That is why there are no outlets in the rooms and no electricity besides the bathroom!! However, if you need to charge your cell phone, there are outlets in the lobby. So what if I paid a lot more money than a typical hotel that offers a TV, outlets, technology, bars, multiple activities, entertainment, etc.. that Feynan Eco Lodge may not? For people who want these things, then you shouldn't be staying at Feynan Eco Lodge and you are missing the point. There is nothing quite like walking around the hotel with just lanterns lighted by candles, having dinner with only candle light, your rooms lighted with candle light, watching the stars at night, WITHOUT cell phones, TV, technology, and any distractions. It was magical for me and I enjoyed it. I see the beauty and simplicity in things that other people who are dependent on technology and external sources of entertainment don't. The food was great. I enjoyed dinner and breakfast very much. The hotel was clean. I read reviews where some tourists mentioned there were trash everywhere and lots of stray cats, but that was not my experience. There were a few stray kittens but not many I saw. Overall, I highly recommend Feynan Eco Lodge. Perhaps you'll connect with your soul on a deeper level after your experience at the Eco Lodge.

Authenticity & Character
Very unique and enjoyable experience.
Location
Staff
Very friendly
Cleanliness & Comfort
The Eco Lodge and room was very clean, I LOVED the candle lights. Amazing experience.
Petra Guest House
Wadi Musa

There was a mixup with my hotel and my itinerary listed Petra moon hotel whereas my confirmation letter listed Petra Guest house which is why I ended up at the Petra Moon hotel after my hike. Even though I didn't stay at Petra Moon hotel, the front desk was much friendlier here than Petra Moon hotel who was rude to me. I highly recommend Petra Guest House over Petra Moon hotel. The rooms are much more modern, better decorated, and cleaner than Petra moon's rooms which look very outdated and old style. I was told I was the first ever guest in a new room at the Petra Guest House. The room was modern, clean, and very comfortable. I really enjoyed the room. It was nicely decorated and obviously new. The bathroom, the bed, the layout was excellent and very comfortable. I'm glad I was the first ever guest in the room. Plus, the hotel was very busy with tons of tourists which is always a good sign. Plus, the breakfast was EXCELLENT. I really enjoyed the breakfast. It was very good with eggs, pastries, selection of fruits, and much more. Go with Petra Guest House. You won't be disappointed.

Authenticity & Character
Location
Excellent location
Staff
Staff was very friendly and efficient
Cleanliness & Comfort
Room was very modern, clean, and comfortable. nicely decorated.
Enjoy Desert camp
Wadi rum

I didn't get a chance to stay at Enjoy desert camp and am still waiting for a refund. I only stored my luggage in a room while I enjoyed camel riding, 4x4 jeep adventure, and a walk through the desert ending with a beautiful sunset with my guide. My guide was excellent by the way. The room itself seemed comfortable, simple, and spacious even though I didn't stay a night which I wish I did. It would have been nice to star gaze but perhaps another time. I'll have to come back to Wadi Rum

Authenticity & Character
Location
beautiful location in the wadi rum desert.
Staff
At times, it was hard to find someone to help me as I had several activities for the one day I was in wadi rum and it was challenging to find my guides or to find someone who could help me.
Cleanliness & Comfort
Didn't stay a night but the room where I stored my luggage for the time being seemed comfortable.
Movable camp

I went on a 4 day hike staying in a movable tent with a mattress and blankets. My guide, driver, and chef were great. The dinner was amazing. The lunch could have been slightly better, and there is room for improvement but the authentic Bedouin dinner prepared by the chef was excellent. After a long day of hiking, there is nothing better than good authentic comfort food! The tent was comfortable and I was warm. The tea and sweets were perfect as snacks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

It started off well. I was traveling alone by myself. A rep waited for me before immigrations and had a sign with my name. We walked quickly towards immigrations and he told me to wait in the longest line ever. This was late at night that I arrived. He said he would wait for me at the immigrations counter. I saw him as I moved through the long immigrations line and then he just disappeared. I didn't see him anymore. I finally finished going through immigrations and I still didn't see the rep, but had no choice and decided to go down the escalator to get my luggage. I finally saw the rep at the bottom of the escalator, who met me initially. He told me to wait in front of the information/customer service desk and not to move after I got my luggage. After I got my luggage, I waited for what seemed like forever. I was wondering if the rep will ever come back? At this time, it was already late and I was exhausted after a 20 hour flight. It was probably around 12:30am-1am at this time, maybe even later. After what seemed like forever (my guess is 30 minutes or more), I decided to go exchange some currency so I had some Jordanian Dinera on hand for tips. The currency exchange station was right behind the information/customer service desk so I continued to keep an eye out for the rep looking around for him often. After another 15 minutes I would say, another rep comes rushing towards me and apologizes. He takes me up to my driver. The original rep disappeared and I found out later the original rep who met me initially was taking care of another group of tourists (around 15). I understand the rep having to take care of other tourists in a larger group, and even though I am one person, I still paid a lot of money for my trip which included the meet and greet at the airport. I did not appreciate waiting at the airport late at night after 20 hours of flying, exhausted, wanting to go to my hotel to sleep. Did not sit well with me and my trip started off with a bad taste in my mouth. Luckily, my driver Hasan met me with a huge smile and a friendly personality, I totally let go of the experience at the airport!

Quality of Experience
The entire process was not smooth and could be improved significantly.
Guides, Drivers and Staff
The driver was excellent, the rest of the reps who met me at the airport were not.
Transport
Hasan is excellent!
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Jordan

I had so much fun I would go back and do this again! I got lucky because one of the lifeguards told me that the day I went was the last day they were open and that they were going to be closed for 5 days straight. Not sure if this is true, but I'm glad I went when I did. They give you a life jacket which you have to wear no matter how great of a swimmer you are. I highly enjoyed this fun water adventure. It was challenging because you have to climb up rocks,and boulders, hang on to ropes, know how to swim, but the scenery, the gorge, the rocks, and the waterfall at the end was so WORTH it. The only thing is that I wish I had were water sandals or water shoes. I just had my sneakers which is still OK to use, as I had another pair of sneakers with me for the rest of my trip. Water shoes/sandals would be a lot easier. Also, I did pay 10 Dinera to rent a water proof bag to hold my cell phone which is a rip off so bring your own waterproof bag if you want to bring your cell phone to take pictures. Highly recommend it. I love water adventures so this was a highlight of my trip.

Quality of Experience
The scenery, the water adventure was a lot of fun.
Guides, Drivers and Staff
Qais was an excellent lifeguard. Highly recommend him
Transport
My driver Hasan was great
Karak Citadel
Karak Citadel
Jordan

The Dead Sea was amazing but the Kerak Castle experience could have been better. The reason is because I started my sightseeing with a local who was sitting outside the castle and decided to try and be a "guide." He followed me inside and I let him. He started talking about the castle but it was hard to understand him because his English wasn't great. All he did was point out each room to me and I heard bathroom, kitchen, dining room, and that's about it. I didn't really hear the history and the story behind each room. He helped me take some pictures and then at one point he stopped and asked me if I wanted him to continue further and if so, he would then become my guide. I was like that's fine. I know he wanted a tip and I didn't care either way at that point in time. Of course, after I wish I just went on my own to explore the castle. This local man continued to walk through the Castle with me and as his English isn't great, he wasn't much of a guide and didn't explain anything of value to me compared to a "real" guide. At the end, I gave him 5 dinera which was generous considering he wasn't a real guide and was just a local trying to pretend to be a guide in order to get money in the form of tips. He then asked me for 10 dinera, can you believe it?? We were right beside a large group of tourists with a REAL guide (thinking back I should have just signed up with a real guide but my driver didn't mention it and I didn't think about it). I was so tempted to call him out and say out loud that he is not a real guide and he did not deserve 10 dinera. I ignored the man and left on my way. He did not deserve 10 dinera and my driver even told me 5 dinera was generous for the local man. Left a bad taste in my mouth and colored my experience of the Castle. On another note, the restaurant my driver took me to, Kir Heres restaurant was excellent. The food was amazing.

Quality of Experience
Stop the local people from pretending to be a guide just because they want money in the form of tips. They are taking business away from the real guides who actually have knowledge and experience and provide value.
Guides, Drivers and Staff
Transport
Wadi Rum (Full Day)
Wadi Rum (Full Day)
Jordan

I enjoyed my time in Wadi Rum. My guide was great, but in the beginning, it was challenging and a bit difficult to know what was going on. I was asking for my guide once I arrived at Enjoy Desert camp but I didn't really get a straight answer. It wasn't very clear what was going on or what activity I would be going on first. I stored my luggage in a room and some staff told me to go and have lunch first and that afterwards my guide will meet me. The lunch was good and I enjoyed the buffet lunch of chicken, rice and salad. Afterwards, I again asked where is my guide and what activity I should go on first. I am someone who likes things to be organized and likes things to go according to the itinerary as planned. I also respect when I am handed off properly to the right people for my activities. I had 3 activities planned for the day before I rushed to the airport. Luckily, my flight was a red eye flight at 1am the next morning. Finally I went on a camel ride first which I think it just a one time experience for me. I enjoyed the camel ride but my bum hurt :) The 4x4 jeep adventure was so much fun. I really enjoyed it with my guide who was also the driver. He is a young fellow but very knowledgeable and an excellent photographer. He had so many great and creative ideas for taking photos that I ended up with some amazing photos! After the 4x4 jeep adventure, I went on a hike with my guide where we ended up watching the sunset. I wish I had time to spend on night in Wadi Rum to star gaze and enjoy the red desert but another time! Overall, I enjoyed my time at wadi rum and would absolutely go back again.

Quality of Experience
I enjoyed all the activities planned for the day
Food
Guides, Drivers and Staff
The drivers were great. The staff were a bit disorganized and wasn't clear who was actually in charge or who my guide would be.
Transport
Trekking from Dana to Feynan lodge
Trekking from Dana to Feynan lodge
Jordan

The trek didn't start off as planned. I spoke to my Bedouin hiking guide the day before on the phone and his name was Mohammad. His English was pretty good. We planned to meet at 9am to start our trek at Wadi Dana Eco-camp where I was staying overnight. At 8:30am I was informed my hiking guide Mohammad arrived. I was a little surprised because we agreed to meet at 9am the day before. In any case, I hurried and finished packing and brought my luggage up next to the dining area and met my guide Mohammad. My luggage would be transported to Feynan. Before I started the hike, I asked my guide Mohammad if I needed hiking poles. He said no. My hiking poles were in my luggage. We went on our way and started our hike. During our hike, my guide spoke very little and I tried to engage in some conversation with him. I realized somewhere along our hike, there was something wrong. My guide didn't speak much English and he was hiking faster than me. While trying to keep up with him, and going downhill that was fairly steep, I slipped on some gravel/rocks. The fall was pretty bad. I punctured my skin on my left leg and was bleeding. My left thigh was completely bruised and my left arm was scraped up. At this point, I was really frustrated. I didn't have my first aid kid with me and my guide who didn't speak much English did not have a first aid kid with him either. He didn't have any antibiotic ointment or bandages. All he had was a thin white wrap that I used to wrap my leg in where my skin was punctured pretty badly. I wasn't sure if I wanted to continue hiking as it was a pretty bad fall. I heard him take a phone call and wasn't sure who he was talking to. It turns out I went with the wrong guide! Both guides were named Mohammad and for some reason, the staff at Wadi Dana Eco-camp where I stayed the night before called a local hiking guide in the area to meet me. I'm really not sure why as I booked everything all inclusive with Enjoy Jordan. There was no communication between anyone at Enjoy Jordan or the staff at Wadi Dana Eco-camp. I felt this could have been totally avoided and I wouldn't have ended up leaving with the wrong hiking guide. In any case, I continued to walk slowly after being injured on my fall. My guide found a study enough branch that I could use as a pole to guide me on my trek. My hiking guide and I walked just a little bit further to meet my real guide at a location on the trail. While waiting for my real guide, I was just frustrated because this whole situation could have been avoided in the first place. My real guide who spoke better English showed up with his truck and my luggage at the meeting point. Once I had my luggage, I cleaned up, and put on antibiotic ointment and bandages. My real guide offered me this bread (I forgot the name). It was bread most Jordanians eat for breakfast. It was SO GOOD. I think that made up for the fall and the wrong guide. Afterwards, I decided I was OK to continue on my hike to Feynan. I made sure I walked slowly and checked on my injuries along the way. Along the hike, I really enjoyed the scenery and my guide and I met up with a young shepherd, herding his goats and sheep. We also met up with another group of hikers (3 french hikers, a French Jordanian hiking guide, and a Bedouin guide) along the way which was nice. With several breaks along the way and a cup of Arabic tea, we arrived at Feynan Eco Lodge. The day didn't start out great but it sure ended great. I didn't let a fall ruin my hike and I enjoyed the journey from Dana to Feynan.

Quality of Experience
My hiking guide Mohammad Daifalla was excellent
Food
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Dec 01, 2022

Dear Ali
Thank you so much for the time you took, to make a detailed feed back . highly apprecitaed , and surely would help us enhance our services, by following your valuable notes and remarks,

I would like to apologize for any inconvenience occured during your trip , i think there was miscummunication (From My Side), due to the lack of WI FI Signal during your hike from Dana to Petra.

I deeply apologize again for any uninteded fail, and i would really wish to have the chance to make it up to you through any future trip .

Wish you all the best
Be well and safe.

Samir

An amazing trip!
Jordan | Oct 24 - Nov 1, 2022

Marianne
Marianne W.
Canada | Reviewed on Nov 22, 2022

An amazing trip! Thank you Raisa for accommodating all my requests from start to finish. (it was a long time in the making) A special shout out to our guide Sayel who ensured that our safety, comfort and our every need was addressed from day one through to day five. His handpicked guides were outstanding. As with any trip there will be minor hiccups along the way, however Sayel addressed it masterfully. Thanks to all who made this a wonderful experience.

Local specialist: Raísa Jorge

Where is the 10 star button?
Jordan | Nov 11 - Nov 18, 2022

Nisha
Nisha S.
Queens Village, NY | Reviewed on Nov 21, 2022
The service from Samir and our Guide Nader was absolutely outstanding!!! Samir was so accommodating and listened to all our requests for hotel changes and itinerary changes. He recommended the Petra Guest House, and after trekking throughout the ancient city, this was the best decision to stay here because the location was so great, right outside the visitors center! The Citadel at sunset was breathtaking looking over Amman. We spent two nights glamping in Wadi Rum and the jeep safari was... Read more

The service from Samir and our Guide Nader was absolutely outstanding!!! Samir was so accommodating and listened to all our requests for hotel changes and itinerary changes. He recommended the Petra Guest House, and after trekking throughout the ancient city, this was the best decision to stay here because the location was so great, right outside the visitors center! The Citadel at sunset was breathtaking looking over Amman.

We spent two nights glamping in Wadi Rum and the jeep safari was terrific. Wadi Rum was my favorite part of the stay. I hope to spend more time there in the future. You have to enjoy nature and silence to spend more than one night here.

My family loved every second of our stay in Jordan. We really did feel like family. Our guide Nader was not only informative, he made us feel safe. He gave us advice on places to eat, he helped us out when it came to bargaining while we shopped.

Nader made our trip one we will never forget. He was kind, caring, and patient with my family. My father got sick on our first day and he was very attentive, he got my father some tea and medicine to ease his stomach. Nader is a terrific driver as well, the Kings Way is absolutely beautiful but also a bit scary. He eased my mom's fear of heights.

My family said this was one if the best trips we ever had and the process was seamless. We would definitely recommend booking with Samir.

Hotel Reviews
Crowne Plaza Amman
Amman

The breakfast was amazing!

Authenticity & Character
Location
Staff
Omar was very nice and attentive. He made us feel welcomed at breakfast.
Cleanliness & Comfort
Hilton Dead Sea Resort & Spa
Sweimeh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rum Valley SUNSET TRIP
Rum Valley SUNSET TRIP
Wadi Rum
Quality of Experience
This was amazing time.
Quality of Experience
This was amazing time.
Guides, Drivers and Staff
Driver Qusai was great!
Guides, Drivers and Staff
Driver Qusai was great!
Transport
Transport
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Nov 22, 2022

Hi Nisha , Wow , What an outstanding kindness of you.
Was our honor to host you really. thank you so much and indeed we are looking forward to see you again in Jordan.

Be well and safe.
Samir

Once again a superb experience planned by Rai...
Jordan | Nov 10 - Nov 16, 2022

Kristin
Kristin M.
Augusta, GA | Reviewed on Nov 17, 2022
Once again a superb experience planned by Raisa. From start to finish every detail was taken care of. We were met at the airport, escorted through immigration and with ease. Or guide Ahmed was amazing. I had so much fun on this trip. I loved hiking in the Dana Biosphere, seeing Petra again and staying in the Bedouin camps. I look forward to my next visit to Jordan. Read more

Once again a superb experience planned by Raisa. From start to finish every detail was taken care of. We were met at the airport, escorted through immigration and with ease. Or guide Ahmed was amazing. I had so much fun on this trip. I loved hiking in the Dana Biosphere, seeing Petra again and staying in the Bedouin camps. I look forward to my next visit to Jordan.

Hotel Reviews
Aladdin Camp
Wadi Rum, Aqaba

This camp was so much fun. A special dinner, special excursion to go star gazing and a sunrise camel ride. I loved this camp!

Authenticity & Character
Very comfortable tents and seating around a fire for meals
Location
It was out in the Wadi Rum
Staff
Wonderful staff
Cleanliness & Comfort
Very comfortable tents
Dana Guest House
Al Tafileh, Dana

Excellent spot overlooking the biosphere

Authenticity & Character
Loved the character
Location
In Dana a very old town
Staff
Very friendly staff
Cleanliness & Comfort
Large and comfortable rooms
La Locanda Boutique Hotel
Amman

Fun hotel in Amman

Authenticity & Character
Each room is named after a musician
Location
Right in Amman
Staff
Very friendly staff
Cleanliness & Comfort
Very comfortable
Local specialist: Raísa Jorge

One hotel was changed from the documentation ...
Jordan | Nov 7 - Nov 15, 2022

M
Michael G.
Palm Coast, FL | Reviewed on Nov 16, 2022
One hotel was changed from the documentation the Driver and Guide carried with them that was printed from "Enjoy Jordan" (aka i guess Samir). Petra Moon was changed to the Premier Elite and may have been similar quality but one (Petra Moon) was in the hub of the Petra area and the other was in the dark outskirts. Thus, not the same, as when the guide called about the change from the documented itinerary, the office response was the Elite is better (not) , The downgrade was at the Wadi... Read more

One hotel was changed from the documentation the Driver and Guide carried with them that was printed from "Enjoy Jordan" (aka i guess Samir). Petra Moon was changed to the Premier Elite and may have been similar quality but one (Petra Moon) was in the hub of the Petra area and the other was in the dark outskirts. Thus, not the same, as when the guide called about the change from the documented itinerary, the office response was the Elite is better (not) , The downgrade was at the Wadi Rum camp here the room was stated on "EJ" (aka Samir) printed documentation guide and driver carried. Thus, the top of the line room (all booked up!) and thus we were in standard accommodation. First time we have ever been downgraded (:.
A few days prior to leaving I would have thought Samir (EJ) would have touched base to see if we were alive and to "assure" the customer. No response thus we emailed him just to assure him we were coming and our plans re: flight etc had not changed. Also one would think the agent was inform us of the names of the driver and guide in advance. I would suspect that that EJ (Samir) might respond that a disclaimer of "things may change but all quality will remain the same) would be appropriate. Maybe in his eyes but in ours a communication well in advance of those changes would be appropriate and certainly not by us calling attention that the final documentation the driver and guide carries states what we were told. I have my own suspicions as to why the changes occurred. Some other annoyances and concerns between his staff and our interaction with them was really pushed at us and was a little uncomfortable.
We have traveled extensively independently and using "my terms" booking agents (i.e. Black Tomato, Belmond, A and K, Kensington, ATR to name a few). This journey overall was only slightly dented by KimKim local agents / company. My suggestion is to really check out the local agent and get final truly final verified document. KimKim and, at least the agent need to acquaint themselves with the service RATER principle.

Hotel Reviews
La Locanda Boutique Hotel
Amman

Excellent hotel Basic Breakfast Excellent Evening Dinner and Drinks

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Memories Aicha Luxury Camp
Wadi Rum

Service people lazy and uncaring Cafe dirty Understaffed Dinner Buffer (Dessert display awesome ) the rest of food bland They know it is a one and done location and they treat the customer that way. For those who say luxury - I suggest they get out and about more often.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Movenpick Dead Sea Spa & Resort
Sweimeh, Amman
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Nov 20, 2022

Dear Michael
Good day to you.

I would like to express my deepest apologies for these incidents that occured to you during your stay. It was really out of our hands due to the huge rush in these places as you may have seen by your self. while hotels themselves can not be controlled in such situation.

Yet it is not an execuse to us, i do repeat my deepest apologies for that. and i really wish and hope that i would have another chance to make it up to you, at any furture visit you would do to Jordan.

thank you for your kind understanding and wish you all the best .
Samir

Discovering Jordan in 1 Week - awesome trip!
Jordan | Nov 5 - Nov 12, 2022

D
Dimitrios G.
Spain | Reviewed on Nov 13, 2022
Awesome trip in Jordan, getting to know the country throughout a full week's travel. Samir was quick and efficient in helping us put together a plan in short notice for our trip and everything ran smoothly once we were there.
Special mention for our driver, Khaled, who was with us through the week and helped us with whatever little problem we may have encountered whilst also providing us with useful hints and tips along each stop we made. Thanks to both for the great service and making sure...
Read more

Awesome trip in Jordan, getting to know the country throughout a full week's travel. Samir was quick and efficient in helping us put together a plan in short notice for our trip and everything ran smoothly once we were there.
Special mention for our driver, Khaled, who was with us through the week and helped us with whatever little problem we may have encountered whilst also providing us with useful hints and tips along each stop we made. Thanks to both for the great service and making sure our trip to Jordan was one to remember!

Hotel Reviews
Shams al weibdeh hotel apartment
Amman

Good hotel in central Amman, great location as a base for discovering the city. 5-10min walk from Paris Square where there is a selection of restaurants and tea houses, whilst its also closely located to Rainbow Street. The hotel itself met our requirements, whilst staff were friendly and welcoming.

Authenticity & Character
Location
Close to restaurants whilst also within walking distance of Amman's main sights (Citadel & Roman Theatre).
Staff
Very helpful staff, we had little interaction with them but always very pleasant and offering to help where they could.
Cleanliness & Comfort
Enjoy Desert camp
Wadi rum

Well run camp site with friendly staff and good amenities given its desert setting. Local zarb dinner was great in the evening and the staff were very friendly and helpful when it came to the activities we had planned during our stay.

Authenticity & Character
Location
Really nice viewpoint that has been incorporated into the campsite, great for sitting after breakfast or dinner and gazing out into the desert.
Staff
Cleanliness & Comfort
Each tent came with an incorporated bathroom which was a nice luxury to have.
Petra Palace
Wadi Musa, Petra

Classic hotel that is 2min walk from the entrance to the sight of Petra and the Museum. Buffet style breakfast and dinner were good though the rooms are big but fairly basic.

Authenticity & Character
Location
Location was great, 2min away from the entrance to Petra.
Staff
Were generally helpful and polite but upon arrival we realised we had been given a room with 2 single beds rather than a double bed as booked. Upon ringing reception from the room we didn't receive much help other than being told that we could just sleep in one bed, which was't the solution we were looking for
Cleanliness & Comfort
Old style hotel, with just one accessible plug in the room that was being used by a lamp. A struggle to charge 2 phones let alone anyone else who may have watches/cameras etc.
Activity Reviews
Meet & Assist - Queen Alia Airport
Meet & Assist - Queen Alia Airport
Jordan

Quick and effective. Local agent who picked us up took us through border control very quickly.

Jarash
Jarash
Jordan

Fun experience with a very knowledgeable guide. Great time out for someone who enjoys history.

Guides, Drivers and Staff
Excellent and fun english guide. Made the difference on our tour.
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )
Jordan

Fun filled activity, especially for people who enjoy the outdoors or climbing.

Quality of Experience
Full Day Petra (With Site local Guide or private guide)
Full Day Petra (With Site local Guide or private guide)
Petra

Beautiful place with plenty to explore and a much bigger site than we had anticipated. The guide assigned to us was really knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Wadi Rum (2-3 Hrs Jeep ride)
Wadi Rum (2-3 Hrs Jeep ride)
Jordan

Great drive through the desert and completely different to anything we have ever seen. Although there aren't really any historic sites etc we would have appreciated a bit more information along the way or a bit more interaction with the driver about the local way of life or regarding important areas of the desert.

Quality of Experience
Guides, Drivers and Staff
Transport
Rum Valley Sunrise Hike
Rum Valley Sunrise Hike
Wadi Rum

This was actually a camel ride instead of a hike. We really enjoyed the time on the camels but felt it was a bit short as half way through we stopped to sit and light a fire and drink tea whilst the sun rose. We would have preferred to see the sunrise whilst on the camels and actually covering a greater distance on the camels.

Quality of Experience
Guides, Drivers and Staff
Transport
Camels were safe and well behaved.
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Nov 13, 2022

thnk you Dinitrios for the kind words.
very happy that you enjoyed your trip.
Hope to see you again in Jordan.

Be well and safe
Sam

Thank you to Samir our tour coordinator and N...
Jordan | Oct 23 - Nov 2, 2022

F
Fatima F.
Basking Ridge, NJ | Reviewed on Nov 04, 2022
Thank you to Samir our tour coordinator and Nadir our guide / driver., for an unforgettable trip to Jordan, Israel’s and Turkey. Samir was very professional and efficient and answered all
my concerns in the most efficient manner. He also organized our trip to Israel
which was last minute .Nadir was professional,friendly and made sure we were happy with our tour each and every day. Nadir went above and beyond in every way possible and I highly recommend him when touring these places. We...
Read more

Thank you to Samir our tour coordinator and Nadir our guide / driver., for an unforgettable trip to Jordan, Israel’s and Turkey. Samir was very professional and efficient and answered all
my concerns in the most efficient manner. He also organized our trip to Israel
which was last minute .Nadir was professional,friendly and made sure we were happy with our tour each and every day. Nadir went above and beyond in every way possible and I highly recommend him when touring these places. We will always remember him fondly as he was so welcoming and gave us a wealth of information of the places we were visiting. Thank you to the Kim Kim team, Samir and Nadir for making this vacation truly memorable.

Hotel Reviews
Sheraton Al Nabeel Amman
Amman
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Petra Moon Hotel
Wadi Musa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dead Sea Spa Hotel
Sweimeh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Memories Aicha Luxury Camp
Wadi Rum

Truly a one of a kind experience. We had booked a panoramic bubble but got the standard tent. It was beautiful but did not get the panoramic experience .

Authenticity & Character
Truly unique.
Location
Staff
Very helpful
Cleanliness & Comfort
Gamirasu Cave Hotel
Ayvalı/Ürgüp/Nevşehir

A truly unique hotel experience in a cave . The room was a good size and the linens were of superior quality. Very comfortable and highly recommend this experience when visiting Cappadocia . Beautiful lay out of the hotel .

Authenticity & Character
Location
Owing to it being in a a cave the only downside is that it’s a bit far from the main streets .
Staff
Very helpful but would have liked them to be more conversant in English .
Cleanliness & Comfort
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Nov 04, 2022

Hi Fatima
Thank you for the kind encouraging words.
was our pleasure and honor
Be well and safe
Sam