Kimkim Trip Reviews for Mexico

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of the tour guides and learned a lot on the trip. Jorge handled setting up the itinerary, and Melina handled the execution of the trip and was readily available via WhatsApp throughout the trip for any questions or issues. Melina was particularly helpful in changing our transportation arrangements to the airport at the last minute per our request. I would recommend KimKim/Totonal Viajes and would use them again for future trips.

Our Greece experience was amazing. Our Mexico experience with KimKim was disappointing at best!

We paid $10k for our second KimKim tour. Greece as stated early was amazing. Mexico was an embarrassment for KimKim and a bad experience for our family.

The agent planned a terrible hotel for a family. We were subjected to two full days and nights (6 am) of night club music blasting our room. We were Blamed for shortcomings by transport company and the agent planned nice experiences at the furthest points from our hotel.

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy, big city traffic. On another day in Mexico City, our food tour included a delicious chef prepared lunch in a private home in the Condesa neighborhood and a visit to the gourmet market in the Roma neighborhood. The hospitality of the chef, Rodrigo Llanes, made for a very fun, unique experience. Leaving Mexico City, our transportation to the bus station was provided by Josue, who made sure we arrived in plenty of time to board our bus to Morelia. Our driver in Morelia, Jesus Lopez, was so friendly and resourceful. He smoothed out several small issues for us and made our car trip to see the incredible Monarch migration in the Santuario de la Sierra Chincua very comfortable. After several days of Spanish classes in Morelia, he was more than willing to let us practice with him!

It was such a fun trip and such a pleasure to meet some of the people who made it possible!
Suzanne Napier

The team is very responsive and really listen to your requirement and tried to accommodate your demand . The response time is quick . When arrived in Mexico , the responsible person kept close contact to ensure things are on the correct track . The itinerary planned just fit our requirement .
It had included both the colorful culture and history of the country . Even with a last minute request to book a restaurant , the agent is willing and try her best to arrange for us ,

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and what we were interested in doing. The trip was perfectly coordinated. Our transportation and guides were all punctual, professional, and great to work with. It is clear that the staff at Totonal have experience and knowledge which they are passionate about sharing so that their clients have a truly wonderful time in Mexico. Every guide we had was well informed on their particular area and subject matter, as well as being friendly and accommodating when necessary.

Melina oversaw our day to day operations, and was available day or night any time we had a question or concern. She was an invaluable resource, and her response time was always super quick! In Mexico City, Pablo capably led us around the city, avoiding crowds and heavy traffic, sharing with us his knowledge of art, history, and the Aztec ruins in the surrounding areas. He was our driver on longer journeys to Queretaro and San Miguel de Allende, and he became like a member of the family after our time together.

Outside of San Miguel de Allende, we had the amazing opportunity to cook with Rosana at her home and restaurant, which is also a museum of prehispanic astronomy. It was an unforgettable day with Rosana, her husband, and her helper Lola- and I would highly encourage anyone with a love of history and the culinary arts to check it out!

Our guide for the day in Guanajuato was Antonio, and he deftly led us on a walking tour of this fabulous city, painting a vivid picture of its history and current status as one of the world’s great silver mining regions. As a lifelong resident of Guanajuato and a former mining engineer himself, Antonio had a wealth of personal knowledge and experience to share with us, and was a true gentleman and pleasure to converse with. From Guanajuato we flew to Cancun and began our time in the Yucatan in Tulum. Our guide, Pepe, showed us the wonders of the Sian Ka’an reserve. As an avid and prolific diver, his knowledge of the history and flora and fauna of the area were unparalleled. We followed him into the jungle to watch a skilled ‘chiclero’ extract latex from a tree using the same method as his father and grandfather before him. Unforgettable!

I also must thank our local contact in Playa del Carmen, Teresa. She accompanied us in person to ensure we had no difficulties at the car rental office, and she was there at the culmination of our journey to see us off at the airport and facilitate a smooth departure. She was kind and wonderful, and always just a message away if we needed anything at all during our time in the Yucatan.

In summary, we are thrilled with KimKim’s services. Like most people, our time and resources for travel are limited, and KimKIm succeeded at providing us with a unique and personal curated experience. It means so much that KimKim was able to assist us with crafting such a memorable, meaningful, and seamless trip. I am already dreaming of the next adventure… and when we are ready for that journey, I will be reaching out to KimKim again to help us with the logistics!

Thank you,
Jessica and Alan

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and had the historical knowledge of a college professor; Anna, Paola, Fidel, Gilberto, Manuel...all amazing . We were more than impressed. Our local representative, Melina called and texted me immediately upon arrival, and she too was available and responsive at all times. We had a wonderful driver: Javier, who went above and beyond each time he drove us, and was truly a joy. We can’t wait to go back to Mexico, and will definitely be using Kim Kim for our next journey. Muchas Gracias todos!!!

Wonderful trip to Mexico visiting Mexico City, Puebla and Oaxaca. Perfectly organised by Jorge who arranged a fantastic itinerary based around Mexican gastronomy. Lovely hotels, excellent guides and everything worked very smoothly. Highly recommend Jorge to plan a memorable holiday in Mexico!

Our Ednza tour with Juan was great,he was very informative,friendly,and went out of his way to take lots of group pictures for us too!...It was beautiful, and I would defiantly recommend this guided tour....Great Job!!!! Tom

Jorge organised the trip for us, and Demi was our guide for the Mexico City. First day we decided to go to the Teotihuacan and Basilica de Santa Maria de Guadalupe and on the second day wandering in the city. We liked pyramids in Teotihuacan the most. Demi explained everything and also he knows english so that was a bonus. Even we got stucked in the traffic jam Our driver Eric and guide Demi were very calm and easy going. Would recommend them also to the others!

Best regards,
Dina

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise our experience in Mexico City. Highly recommend Pablo and his charming father who drove us. We had a 3+ hour delay for our flight to Tuxtla but our driver was waiting despite the early hours of the morning and saw us safely into our hotel room. Pepe our guide was fabulous. We had a great trip along the Canon del Sumidero and Chiapa de Corsa. Our visit to the indiguviilages was fascinating. Still with Pepe an early but worthwhile journey to Agua Azal Waterfalls onto Palenque. Our next great guide Hector toook us along with other travellers to Yaxchilian and Bonampak sites. Fabulous. Onto the lovely walled city of Campeche, Terese, our final guide and driver was amazing. She took incredible care of us. Very professional helped me find the mexican cooking ingredients in particular the elusive dried epazote. Finally onto Isla Holbox. A fantastic, very well organised trip with great local guides who made this a truly memorable experience. One again thanks to Jorge.

Really enjoyed my trip with KimKim and would highly recommend.
Usually I would plan my own holidays and research everywhere, but with my Mexico trip I didn’t have this luxury. I trusted kimkim and they were fantastic. Not only did they plan me an awesome trip within my budget, but they were also available 24/7 for support which was really helpful!
Thanks so much to the team.

Everyghing that KimKim helped coordinate, including guides, was excellent. Jorge, our KimKim agent really helped make this a perfect family vacation.

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all so well curated. It's clear we were dealing with someone who knows how to share the magic of travel and Mexico's culture with visitors! And Jorge stayed in touch during our trip, checking in via WhatsApp. I would definitely book with Totonal Viajes on KimKim again.

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she even treated us to local ice cream!) The hotel in Guanajuato was just as nice, if not better. Here we met a family of tour guides. First Susana took us around town and gave us a lovely description of the city and its magnificent history. The next day, her father Antonio drove us to the mines and the mummy museum and showed us spectacular views of the beautiful Guanajuato. Not only does everyone in this family know their history and city, but also the friendly approach of those we met made us feel as if we were among relatives.
I would highly recommend a similar journey to everyone. I still can't believe that these magical cities are only a couple of hours' flight away and am confident that our family will take more trips to these destinations. Thank you, KimKim, and a huge thank you to Jorge who did everything he could to meet our demands. I hope to someday have a chance to thank him in person!

Thank you Jorge for organising a wonderful trip over 3 cities in Mexico. Mexico City was vibrant and active. Puebla was more historic and the central area full of character, artists, pottery and candy! Great to wander around and enjoy. Similarly the days spent in Oaxaca further south were so enjoyable, wandering around the historic centre. Whilst the Sun and Moon temples at Teotihuacan were amazing, the pyramids at Monte Alban I think outshone them! The guides we had in each area were excellent - knowledgable, friendly and so helpful. We want to come back!

Jorge turned around a complete tour with under 24hrs notice. The tours were informative with great guides and delivered exactly what we asked for. Thanks!

My nephew and I especially enjoyed the guide Miguel who took us to Teotihuacan pyramids and other places near Mexico City and Alex in Oaxaca who took us on a tour of the Santo Domingo Church and museum as well as Monte Alban for their knowledge of the archaeological digs as well as ancient Indian history. Chef Carla was also great at providing us information about the local produce market and teaching us how to cook traditional Oaxacan food while allowing us to be quite interactive in the preparation of the food.

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend KimKim.com to organize your trip and if you have the opportunity to have Laetitia as a personal planner trip you ll have with 100% a beautiful experience. Great company tour operator.

Everything went perfect.
Very impressed with their professional work.