Company Logo for LINK EXPERIENCES
Specialists
Reviews for LINK EXPERIENCES
4.4
14 Reviews

LINK EXPERIENCES

Link Experiences is a specialized tour operator focused on crafting bespoke itineraries with the highest service standards throughout Ecuador and its Galapagos Islands.

Link Experiences offers authentic and off the beaten path experiences, working with local communities and carefully selected partners in the country.

We take care of all the arrangements and details at the destination, while having access to curated experiences, like exclusive hikes at beautiful trails or some gastronomic adventures, just to mention some of them. All these is complemented with upscale treatment for our guests, with perks like an express VIP reception at the airport.

LINK EXPERIENCES is part of the following groups: Ecuador Travel Agents, Galapagos Islands Travel Agents

Featured trips & expertise

Top itineraries and travel advice
10 Days in Ecuador - 5 Family-Friendly Itinerary Ideas
With 10 days in Ecuador, you and your family can visit at least three regions. Families keen on wildlife and watersports should head for the Pacific coast or the Galápagos....
Best Time of Year to Visit Ecuador
On the northwestern side of South America, straddling the equator, Ecuador contains a remarkably diverse range of landscapes, altitudes, and climates. Despite their great...
Best of The Galapagos Islands: Top Places To Visit
The Galapagos Islands are a diverse set of islands off the coast of Ecuador full of distinct wildlife, idyllic beaches, and incomparable visitor sites that offer a range of...

Recent Trip Reviews for LINK EXPERIENCES

One star is too much
Galapagos Islands | Dec 1 - Dec 8, 2025

B
Becky J.
Ashburn, VA | Reviewed on Dec 13, 2025
The only "custom" things we asked for - diving and a pick up - that we were told were possible once we were on the island we were informed we not. So that went any see service/benefit. For the boat review:
Legend Feedback Day 1- Guide kept talking into the wind instead of to the group. No one knew what he was saying, even after informing him they could not hear. Guide miscounted people. Day 2- Lack of towels in the swimming area, expected to return after snorkeling wet. Again, no... Read more

The only "custom" things we asked for - diving and a pick up - that we were told were possible once we were on the island we were informed we not. So that went any see service/benefit.

For the boat review:
Legend Feedback

Day 1- Guide kept talking into the wind instead of to the group. No one knew what he was saying, even after informing him they could not hear. Guide miscounted people.

Day 2- Lack of towels in the swimming area, expected to return after snorkeling wet. Again, no towel provided. Guide still had not informed guests of the safest way to get on and off the Pangas- this is standard on other boats. Was told on day 2 not to drink the tap water in the room , luckily we knew that from previous boats. A little late for some.

Day 3- waiter still can’t remember food allergies. Again, standard on day 1 to go over guest allergies and confirm. None of this happened, I have to at each meal.

Day 4- partner developed a food borne travelers stomach. Atleast the doctor had meds, even if she kept trying to prescribe advil.

Day 5- clearly can’t manage time. Guide was 20 mins late for morning excursion. Afternoon they scheduled 1 hr - which ended up being much less due to island closure time - for a beach walk and snorkel. Most guests couldn’t complete the beach walk in that time. Multiple guest commented with the boat at half capacity they can’t imagine anything happening at full capacity. Crew forgot gas in the dingy, had to refill in the open water. Crew wasn’t ready to help off board, had to wait and call them. Guide again miscounted guests and almost left someone at the turtle ranch. On the beach a new guest thought I was crew because I was the only one stopping to help her. This happened a few times when I notice wildlife our guide wasn’t pointing out to the other people in our group.

Day 6 - guide miscounted again leaving the boat and left passengers because they claimed the notification was clear. We agree it’s been inconsistent the “get ready”, “and “up next” ad “leaving”. Sometimes they’ll say “up next” and never the other ones. Multiple people have missed their disembarkments.

Day 7 - people in our group requested to change guides and were approved to do so. People cleaning the room continue to not empty full garbage. after a week waiter remembered our drink order of water, guide still doesn't know the 8 people in his group.

Day 8 - hot tub temperature control breaks. Again I stopped to assist a guest struggling on the walk. No guide or crew stayed - they just left.

Overall. The boat was out dated, and the rooms couldn’t regulate temperate. There are ant traps in the room you have to avoid. They couldn’t go 1 hour without trying to sell something, to the point I got tired of being asked and started staying in my room. The wet room for snorkeling needs a fan like any other sane boat to try equipment if it's below deck. A small port window is not "airflow" - everything was musty and we took our stuff to the front to lay it out. No one on the boat had a tour so no one knew there was a front deck to sit on.

My “non luxury” Galapagos cruises had refreshments, and either warm towels after water or cold towels to clean your hands after an excursion, in addition to a substantial snack. They all also included at some level juice, wine and beer. This one had a single flavored water station and a small bite that was usually not there only on returning to the boat. It was pathetic- you had to wait in line for a single grape and glass of water freezing after snorkeling, and hope there was some left. The food was okay, if there was any left.

In general the communication leading up to the trip was lacking, and confusing. We were told one thing and then another thing on the boat.

I would never pay or recommend this boat ever again. I’m glad it was the itinerary I wanted.

Hotel Review
Boutique Expedition Legend

Legend Feedback Day 1- Guide kept talking into the wind instead of to the group. No one knew what he was saying, even after informing him they could not hear. Guide miscounted people. Day 2- Lack of towels in the swimming area, expected to return after snorkeling wet. Again, no towel provided. Guide still had not informed guests of the safest way to get on and off the Pangas- this is standard on other boats. Was told on day 2 not to drink the tap water in the room , luckily we knew that from previous boats. A little late for some. Day 3- waiter still can’t remember food allergies. Again, standard on day 1 to go over guest allergies and confirm. None of this happened, I have to at each meal. Day 4- partner developed a food borne travelers stomach. Atleast the doctor had meds, even if she kept trying to prescribe advil. Day 5- clearly can’t manage time. Guide was 20 mins late for morning excursion. Afternoon they scheduled 1 hr - which ended up being much less due to island closure time - for a beach walk and snorkel. Most guests couldn’t complete the beach walk in that time. Multiple guest commented with the boat at half capacity they can’t imagine anything happening at full capacity. Crew forgot gas in the dingy, had to refill in the open water. Crew wasn’t ready to help off board, had to wait and call them. Guide again miscounted guests and almost left someone at the turtle ranch. On the beach a new guest thought I was crew because I was the only one stopping to help her. This happened a few times when I notice wildlife our guide wasn’t pointing out to the other people in our group. Day 6 - guide miscounted again leaving the boat and left passengers because they claimed the notification was clear. We agree it’s been inconsistent the “get ready”, “and “up next” ad “leaving”. Sometimes they’ll say “up next” and never the other ones. Multiple people have missed their disembarkments. Day 7 - people in our group requested to change guides and were approved to do so. People cleaning the room continue to not empty full garbage. after a week waiter remembered our drink order of water, guide still doesn't know the 8 people in his group. Day 8 - hot tub temperature control breaks. Again I stopped to assist a guest struggling on the walk. No guide or crew stayed - they just left. Overall. The boat was out dated, and the rooms couldn’t regulate temperate. There are ant traps in the room you have to avoid. They couldn’t go 1 hour without trying to sell something, to the point I got tired of being asked and started staying in my room. The wet room for snorkeling needs a fan like any other sane boat to try equipment if it's below deck. A small port window is not "airflow" - everything was musty and we took our stuff to the front to lay it out. No one on the boat had a tour so no one knew there was a front deck to sit on. My “non luxury” Galapagos cruises had refreshments, and either warm towels after water or cold towels to clean your hands after an excursion, in addition to a substantial snack. They all also included at some level juice, wine and beer. This one had a single flavored water station and a small bite that was usually not there only on returning to the boat. It was pathetic- you had to wait in line for a single grape and glass of water freezing after snorkeling, and hope there was some left. The food was okay, if there was any left. In general the communication leading up to the trip was lacking, and confusing. We were told one thing and then another thing on the boat. I would never pay or recommend this boat ever again. I’m glad it was the itinerary I wanted.

Authenticity & Character
Location
Boat, guides, service
Staff
Cleanliness & Comfort
Local specialist: Anthony Zambrano
Anthony
Anthony Zambrano
Local specialist in Ecuador Quito | Replied on Dec 15, 2025
Hi Becky and Evan, Thank you for taking the time to share your feedback. I’m truly sorry that your trip did not meet your expectations and that your overall experience was disappointing. I regret that this journey was not what you had hoped for. That said, I genuinely appreciate your detailed comments, as they help us improve and carefully evaluate the partners we work with. I would like to gently clarify two points mentioned in your review. As reflected in our message exchange prior to... Read more

Hi Becky and Evan,

Thank you for taking the time to share your feedback. I’m truly sorry that your trip did not meet your expectations and that your overall experience was disappointing. I regret that this journey was not what you had hoped for.

That said, I genuinely appreciate your detailed comments, as they help us improve and carefully evaluate the partners we work with.

I would like to gently clarify two points mentioned in your review. As reflected in our message exchange prior to the trip, neither the private transfer nor advanced diving was included in the services booked with us. As discussed, we coordinated the starting point of the cruise we arranged for you at the airport following your first liveaboard, which was booked independently.

In the days leading up to the trip, I was in regular contact and sent several messages to keep you informed that, due to permit regulations, the cruise was not authorized to pick you up at an alternative location. This request was related to allowing time for laundry between cruises. Unfortunately, I did not receive a response at the time, which I assumed was because you were fully enjoying your liveaboard activities. I also shared that laundry services would be available onboard the Galapagos Legend Cruise as an alternative. I wanted to clarify this simply to note that these logistics and options were communicated in advance.

Regarding the diving options requested only one week prior to the cruise, I did explore and propose alternatives such as diving at Mosquera and Daphne. Unfortunately, these options did not align with what you were looking for, and more advanced diving was not possible to arrange due to the very short notice and the lack of prior confirmation required to secure permits and availability. I sincerely apologize if there was any misunderstanding regarding these limitations.

Your detailed feedback regarding the onboard experience has been shared in full with the cruise operator so they can review and address the concerns internally. I want to be transparent in noting that this feedback came as a surprise to our team, as we have recommended this vessel many times in the past without receiving similar concerns. Nonetheless, we truly value your comments, as they allow us to address these matters directly with our partners and ensure standards are upheld.

Once again, I’m very sorry that this trip did not turn out to be the experience you were expecting, and I sincerely appreciate your honest and thoughtful feedback.

Warm regards,
Anthony

Our trip to Ecuador was very good. Guide and...
Ecuador | Oct 24 - Oct 30, 2025

R
Roger P.
Australia | Reviewed on Nov 16, 2025
Our trip to Ecuador was very good. Guide and driver were excellent. Our only criticism is that there was a lot of driving in heavy traffic to and from Quito. It would have been better for northern trips to spend a night out of Quito. We will also provide a review for our Costa Rica trip organised by KIm Kim. We were not happy with that trip which is why we would not recommend Kim Kim to friends. Read more

Our trip to Ecuador was very good. Guide and driver were excellent. Our only criticism is that there was a lot of driving in heavy traffic to and from Quito. It would have been better for northern trips to spend a night out of Quito.

We will also provide a review for our Costa Rica trip organised by KIm Kim. We were not happy with that trip which is why we would not recommend Kim Kim to friends.

Hotel Reviews
Hacienda San Agustin de Callo
Lasso
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Illa Experience Hotel
Quito

Very good hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Juan De Guzman

Overall the experience was positive although ...
Ecuador | Oct 24 - Oct 30, 2025

J
John d.
Australia | Reviewed on Nov 06, 2025
Overall the experience was positive although the logistics associated with 4 nights in Quito proved to be a problem with much time wasted getting in and out of the city. Two nights in Quito would have been plenty. Two extra nights out of Quito would have allowed more time to explore areas out of the city. Read more

Overall the experience was positive although the logistics associated with 4 nights in Quito proved to be a problem with much time wasted getting in and out of the city. Two nights in Quito would have been plenty. Two extra nights out of Quito would have allowed more time to explore areas out of the city.

Hotel Reviews
Hacienda San Agustin de Callo
Lasso

A very authentic hotel although the staff were very inexperienced and seem to lack adequate supervision.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Illa Experience Hotel
Quito

The hotel was excellent although it lacked a comfortable sitting area to have a drink with friends.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Juan De Guzman
Juan
Juan De Guzman
Local specialist in Quito | Replied on Nov 06, 2025
Dear John,
Thank you very much for your review and for allowing us to host you in Ecuador. I am happy your overall experience in Ecuador was good!
I also appreciate your feedback in regards to the number of nights in Quito. We typically suggest Quito as a strategic hub for accommodation due to its central location for day trips to the volcanoes, the Otavalo indigenous market, and the cloud forest. Because these latter two destinations are a bit further out between each other, we suggest in... Read more

Dear John,
Thank you very much for your review and for allowing us to host you in Ecuador. I am happy your overall experience in Ecuador was good!
I also appreciate your feedback in regards to the number of nights in Quito. We typically suggest Quito as a strategic hub for accommodation due to its central location for day trips to the volcanoes, the Otavalo indigenous market, and the cloud forest. Because these latter two destinations are a bit further out between each other, we suggest in your itinerary to return to sleep those 2 nights afterward to Quito so you can have enough rest and see as much as possible.
Thanks again and I hope you can come back soon to Ecuador.

Anthony put together a once in a lifetime exp...
Galapagos Islands | Sep 21 - Sep 30, 2025

James
James L.
Atlanta, GA | Reviewed on Oct 01, 2025
Anthony put together a once in a lifetime experience for me. He covered it all with carefully thought out detail and stayed diligent in communicating with great frequency. Anthony’s knowledge of the Galapagos was amazing. Both land and underwater, everything was perfect.
Arriving for an overnight stay in Guayaquil and then the next morning off Santa Cruz was simple. Jorge with Link greeted me on my arrival at the airport, escorted me to the hotel, picked me up the next morning and escorted... Read more

Anthony put together a once in a lifetime experience for me. He covered it all with carefully thought out detail and stayed diligent in communicating with great frequency. Anthony’s knowledge of the Galapagos was amazing. Both land and underwater, everything was perfect.
Arriving for an overnight stay in Guayaquil and then the next morning off Santa Cruz was simple. Jorge with Link greeted me on my arrival at the airport, escorted me to the hotel, picked me up the next morning and escorted me back to the airport. Jorge stayed with me through the many steps required to gain proper entry to the Galapagos. Upon my return to Guayaquil, Jorge was right there waiting for me. Again, back to the hotel and a pick up the next morning for my final journey back to the USA.
On my arrival to the Galapagos, I was greeted by Rubin with Link. Once through baggage check, a short bus ride and water taxi, we arrived on Santa Cruz Island. A taxi transport and we were off to the Highlands for lunch, that was followed by an incredible tour through the national park that protects the giant tortoises. Rubin, a biologist and naturalist, narrated the incredible history of how the these gentle giants arrived in the Galapagos.. His knowledge was endless, I felt like I was back in college with an inspiring professor. Back to the taxi for our trip to my hotel, but Rubin wasn’t done as he guided me up to the tortoise Darwin research foundation center where my education continued. If you have chance to ask for Rubin, don’t think thing twice, just do it.
Next was my dive experience, all set up by Anthony with Scuba Iguana. I went the morning before my first dive to be outfitted with all my dive gear. Conveniently located , a short 45 second walk from my hotel, Blu Galapagos. The staff was excellent, quickly checked me in and fitted me with all the equipment I needed for the next five days of diving.
The next morning I arrived at 7 AM for a daily briefing and met dive master Santiago Insuasti who would be my guide for 5 consecutive days of 2 dives per day.
Then a taxi to the dive boat where we met the captain and crew. Each dive had its own unique personality and variety of sea creatures that makes the Galapagos a very special place. Sticking with Santiago was a sure thing, as he was first to notice sharks, sea turtles, stingrays, schools of barracuda, octopus, eels and heavy schools of colorful small fish. Videos captured all the days treasures. Everyday underwater can be a good day. Luckily, we had an outstanding dive on Friday, Our dive at Daphne was the best I’ve had in 20 years. It started with 2 white tip sharks laying at the bottom, quickly followed by 2 playful sea lions zooming around us starring in our mask then flipping around and taking off. Then turtles and stingrays, to many to count. An octopus tucked in a rock opening and a green eel sticking his head out. The grand finale was a huge very dense school of small fish, so thick you couldn’t see through them. The kind of dive you didn’t want to end. After all our dives, Santiago patiently helped transfer numerous videos to our phones. Honestly, I’ve never had a master diver like him.
The next morning, it was time to say good bye to Santa Cruz and Galapagos. I was greeted by Gandhi with Link who escorted me via taxi back the airport and made sure all my details were correct for my return to the Ecuador mainland, Guayaquil.
Finally, Anthony with KimKim set all this in motion and it was a flawless execution, exceeding all my expectations.
Thank you Anthony with KimKim and the Link organization.
A special thank you to Santiago Insuasti with Scuba Iguana, who made my underwater experience so captivating.

Local specialist: Anthony Zambrano
Anthony
Anthony Zambrano
Local specialist in Ecuador Quito | Replied on Oct 01, 2025
Hi Jim, Wow, thank you so much for taking the time to share such a detailed and heartfelt review! Reading your words truly made my day. It means a lot to know that the journey not only met but exceeded your expectations, both on land and underwater. I’m so glad that Jorge, Rubén, and Gandhi from our Link team were there to take such good care of you every step of the way, and that Santiago and the Scuba Iguana team made your diving experience so memorable. Daphne sounded absolutely... Read more

Hi Jim,

Wow, thank you so much for taking the time to share such a detailed and heartfelt review! Reading your words truly made my day. It means a lot to know that the journey not only met but exceeded your expectations, both on land and underwater.

I’m so glad that Jorge, Rubén, and Gandhi from our Link team were there to take such good care of you every step of the way, and that Santiago and the Scuba Iguana team made your diving experience so memorable. Daphne sounded absolutely incredible!

It was an absolute pleasure to plan this adventure for you, and I’m so happy that every detail came together seamlessly. Your trust in me and in KimKim + Link Experiences is deeply appreciated.

From all of us here in Ecuador and the Enchanted Islands, thank you again, Jim.

We’d be honored to welcome you back anytime for another adventure!

With much gratitude from the Middle of the World and a big hug!
Anthony :)

Read all Galapagos Islands reviews

Best experience ever :) Incredible service :)
Ecuador | Aug 8 - Aug 13, 2025

Z
Zhenya S.
Bulgaria | Reviewed on Aug 21, 2025

We need to express our deep thankfulness about your great job. Amazing organisation, logistics and of course the brilliant tour guide- Havier. Thanks to him we learned so much of your beautiful country. All of you guys are excellent. It is a great pleasure to communicate with Havier knowing so exhaustive information about your country. We’ve been to 85 countries globally and can confirm you do the job very well and professionally. Tourism in Ecuador must soar due to people like you. We wish you health and good luck
Thank you

Georgi and Mariana
BULGARIA

Local specialist: Anthony Zambrano
Anthony
Anthony Zambrano
Local specialist in Ecuador Quito | Replied on Aug 21, 2025
Dear Zhenya, Mariana, and Georgi! Reading your message truly made my day. Thank you so much for sharing your experience with us. I’m so happy to know that everything went smoothly and that you felt well taken care of throughout your trip. Your kind words about Javier mean a lot. He loves what he does, and I know he’ll be touched to hear how much you appreciated his knowledge and company. Travelers like you make his work so meaningful. Hearing this from such experienced travelers, who have... Read more

Dear Zhenya, Mariana, and Georgi!

Reading your message truly made my day. Thank you so much for sharing your experience with us. I’m so happy to know that everything went smoothly and that you felt well taken care of throughout your trip.

Your kind words about Javier mean a lot. He loves what he does, and I know he’ll be touched to hear how much you appreciated his knowledge and company. Travelers like you make his work so meaningful.

Hearing this from such experienced travelers, who have explored more than 85 countries, is special for us. It’s an honor that you chose Ecuador, and that we could help you discover a bit of its magic.

From all of us here: thank you again for trusting us with your journey. We’d be delighted to welcome you back anytime for more adventures in Ecuador.

Wishing you both health, happiness, and many more amazing travels!

Warmly,
Anthony & the Link Experiences Team

Read all Ecuador reviews

Top notch travel agency
Galapagos Islands | Jul 1 - Jul 10, 2026

A
Amy S.
Los Angeles, CA | Reviewed on May 17, 2025
Kimkim and Link Experiences planed a trip to the Galapagos for is in May 2025. Everything about their service was top notch. They planned our air from Quito to Santa Cruz, all our transfers, ferries, hotels and excursions. When our US flight was delayed by a day due to weather they immediately changed our Quito flight, all transfers, hotels and excursions. They made everything so painless for us. They had a representative waiting for us any time we traveled or did an excursion. They even... Read more

Kimkim and Link Experiences planed a trip to the Galapagos for is in May 2025. Everything about their service was top notch. They planned our air from Quito to Santa Cruz, all our transfers, ferries, hotels and excursions. When our US flight was delayed by a day due to weather they immediately changed our Quito flight, all transfers, hotels and excursions. They made everything so painless for us. They had a representative waiting for us any time we traveled or did an excursion. They even helped us through the complexity of checking in at the Quito airport. We stayed on Santa Cruz for two nights and Isabella for three nights. On Santa Cruz we had a private guide (Reuben) who was so knowledgeable and friendly. He took us to a local ranch to see the giant tortoises and have a nice lunch then to the lava tunnels. It was fantastic. The next day we snorkeled and swam at Tortuga Bay. There were iguanas everywhere. It was beautiful. Then again a nice lunch at a local restaurant then the Charles Darwin research station and more snorkeling nearby. We stayed at the Blu Galapagos hotel which was very nice. Then in Isabella we stayed at the Iguana Crossing hotel which was also very nice. We did a shared group Tintoreras tour with some nice snorkeling. Then the next day a shared group Los Tuneles tour which was unbelievable. We saw two blue footed boobies doing their mating dance not more than 3 feet from us. We snorkeled with penguins and lots of sea turtles, also saw some sharks and sea horses. Then on our last day we had another amazing guide (Julio). We did a very informative nature walk to the giant tortoise breeding center. We also saw flamingos in their natural environment. Our only regret is that we didn't stay longer. Travel from San Diego was two days on either end of the trip and with the weather delays in Dallas our travel days were almost as many as our vacation days. In all our future trips we will always look for kimkim, they just made everything so hassle free. And they planned all our excursions, I just vaguely gave advice that we wanted to see wildlife and do some snorkeling and they made sure we hit all the best spots. They even checked us in to our hotels to make sure all was in order. And on days we were traveling or doing an excursion early they made sure we had a box breakfast at the front desk. We LOVE kimkim and Link Experiences.

Local specialist: María Belén Villacrés
María Belén
María Belén Villacrés
Local specialist in Quito | Replied on May 20, 2025
Dear Amy & Rocco, Thank you so much for your kind and thoughtful words — we truly appreciate you taking the time to share your experience. It makes us incredibly happy to know that your trip to the Galápagos was so memorable and that everything went smoothly, even with the unexpected flight delay. We're thrilled that you enjoyed the company of our guides, Rubén and Julio, and that you had the chance to witness the incredible wildlife and beauty of the islands. It was a real pleasure to... Read more

Dear Amy & Rocco,

Thank you so much for your kind and thoughtful words — we truly appreciate you taking the time to share your experience. It makes us incredibly happy to know that your trip to the Galápagos was so memorable and that everything went smoothly, even with the unexpected flight delay.

We're thrilled that you enjoyed the company of our guides, Rubén and Julio, and that you had the chance to witness the incredible wildlife and beauty of the islands. It was a real pleasure to assist you throughout this adventure.

Sending you both a warm hug from Ecuador — we’ll be here for you whenever you’re ready for your next journey!

Warm regards,

María-Belén & the Link Experiences Team

AMAZING GALAPAGOS
Galapagos Islands | Apr 22 - Apr 28, 2025

Doug
Doug C.
Murray, UT | Reviewed on May 05, 2025
Las Tintoreras near Isabela Island was the highlight of the trip where we saw a large number of penguins, blue footed boobies, and a large shark all at the same time. The number of iguanas, sea lions, and pelicans on the way to the boat was amazing and the marine life from there was also spectacular. In general, the Galapagos is a natural wonder that offers a unique experience in both the variety and abundance of animals in their natural habitat. It was a great trip and your team helped us... Read more

Las Tintoreras near Isabela Island was the highlight of the trip where we saw a large number of penguins, blue footed boobies, and a large shark all at the same time. The number of iguanas, sea lions, and pelicans on the way to the boat was amazing and the marine life from there was also spectacular.

In general, the Galapagos is a natural wonder that offers a unique experience in both the variety and abundance of animals in their natural habitat. It was a great trip and your team helped us make the connections to put it all together.

There was quite a bit of moving about from place to place. I don't know if a live-in boat would have been better to reduce that part of it.

Hotel Reviews
Iguana Crossing Boutique Hotel
Galápagos

Amazing view of the ocean. Steps to the beach. Comfortable bed. Excellent!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora

Good location, walking distance to town and pier.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Quito Airport, an IHG Hotel
Tababela

Nothing special. Airport hotel, meh.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discovering Bartolome a full day yacht experience
Discovering Bartolome a full day yacht experience
Isla Santa Cruz

Wonderful snorkeling around the island of Bartolome

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santa Cruz Highlands, Lava Tunels and Charles Darwin Research Station
Santa Cruz Highlands, Lava Tunels and Charles Darwin Research Station
Isla Santa Cruz

Enjoyed our guide Ruben, the giant tortoises and definitely the Darwin Center

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tintoreras and highlands
Tintoreras and highlands
Isla Isabela

The best part of the trip, loved it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tunnels & Cabo Rosa
Tunnels & Cabo Rosa
Isla Isabela

good

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Pilar Albuja

This is our second time using KimKim to plan ...
Ecuador | Mar 3 - Mar 6, 2025

Dana
Dana C.
Singapore | Reviewed on Mar 08, 2025
This is our second time using KimKim to plan a big international trip for a couple or small group. We appreciate the individualized care and service given right from the start by agents online. It is easy to customize your itinerary based on budget, activities, and timing. During the course of this trip, we encountered a third party guide who did not meet our expectations in the service or interactions provided. When we provided feedback about this experience, our KimKim agent was quick to... Read more

This is our second time using KimKim to plan a big international trip for a couple or small group. We appreciate the individualized care and service given right from the start by agents online. It is easy to customize your itinerary based on budget, activities, and timing. During the course of this trip, we encountered a third party guide who did not meet our expectations in the service or interactions provided. When we provided feedback about this experience, our KimKim agent was quick to respond and help to make changes so that the remainder of our trip was not negatively impacted. We appreciated the time and effort this took. The rest of our trip, activities, and guides were superb, allowing us to enjoy the wonder and beauty of the Galapagos while feeling truly listened to and taken care of. We continue to hold KimKim in high regard and would use their services again in the future to help in planning a memorable trip.

Hotel Review
Hotel Villa Laguna
Puerto Ayora

This was a mid-range hotel. Upon arrival, we were told that the owners were away, so certain options, like a boxed breakfast were not available, until they returned. This was also apparent in the quality of the served breakfast on the first morning. Some other small details made the hotel seem unprepared for guests. For example, they had only one small slip of paper with the wifi information on it, which could not be taken to your room, as their was only one copy and this information was not printed anywhere else. Additionally, we had 2 matrimonial rooms, however, one of the rooms was clearly larger and with a bigger bed than the other one. We were told the rooms were the exact same when asked to move the smaller room to a bigger one. Breakfast on Day 2 and 3 were much better (maybe the owners were back?). There were a lot of beatles on the floors of the rooms and all over the hotel. The rooms were fine, air conditioning worked well and cleaning services arrived and tidied rooms daily. Location was off the beaten path, so was quiet, if that's what you like. It was also across the street from 2 very nice cocktail bars and a 10 ten minute walk to town.

Authenticity & Character
Location
If there were bikes to rent, it would make it quicker to get into town to explore restaurants and shops.
Staff
Cleanliness & Comfort
Local specialist: Pilar Albuja

Quito and Galapagos Islands
Ecuador | Feb 8 - Feb 15, 2025

J
Joel C.
Ashburn, VA | Reviewed on Feb 17, 2025
This trip to Ecuador and Galapagos Islands was now my third trip planned with Kim Kim and they did not disappoint! The recommendation to cruise on the Legend rather than stay on one Island was great. We were able to see multiple Islands and a ton of wild life (Sea lions, tortoise, sea turtles, blue footed booby, red footed booby, nazca booby, flamingo and land and marine Iguana. Since Quito was our landing point, we used it as an opportunity to tour attractions near the city including the... Read more

This trip to Ecuador and Galapagos Islands was now my third trip planned with Kim Kim and they did not disappoint! The recommendation to cruise on the Legend rather than stay on one Island was great. We were able to see multiple Islands and a ton of wild life (Sea lions, tortoise, sea turtles, blue footed booby, red footed booby, nazca booby, flamingo and land and marine Iguana. Since Quito was our landing point, we used it as an opportunity to tour attractions near the city including the Center of Earth Musuem and various churches in the city. Javier was a great guide and very knowledgeable. We ended our trip with an excursion outside of Quito to Cayambe to a Rose Plantation (Rosadex) / Hacienda, which was beautiful. A great Trip!

Hotel Reviews
Le Parc Hotel, Beyond Stars
Irlanda
Authenticity & Character
Location
Great location! Safe area
Staff
Cleanliness & Comfort
Boutique Expedition Legend
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms were not conditioned well.
Activity Review
PM – Highlands Tortoise Reserve and “Fausto Llerena” Tortoise Breeding Center
PM – Highlands Tortoise Reserve and “Fausto Llerena” Tortoise Breeding Center
Cruise Ship
Local specialist: Pilar Albuja
Pilar
Pilar Albuja
Local specialist in Ecuador Quito | Replied on Mar 09, 2025
Dear Danna, Thank you so much for sharing your experience with us! We truly appreciate your kind words about the personalized service and care you received while planning your trip. It’s wonderful to hear that, despite the challenge with one of the guides, we were able to step in quickly to ensure the rest of your journey went smoothly. Your feedback is invaluable, and we’re grateful for the opportunity to help create a memorable experience for you. The Galapagos is such a special... Read more

Dear Danna,

Thank you so much for sharing your experience with us! We truly appreciate your kind words about the personalized service and care you received while planning your trip. It’s wonderful to hear that, despite the challenge with one of the guides, we were able to step in quickly to ensure the rest of your journey went smoothly.

Your feedback is invaluable, and we’re grateful for the opportunity to help create a memorable experience for you. The Galapagos is such a special place, and we’re delighted that you were able to fully enjoy its beauty.

We look forward to assisting you again in the future whenever you’re ready for your next adventure!

With warm regards,
Pilar

Knowledgeable, prepared, kind guides, and amazing experiences!
Galapagos Islands | Jan 3 - Jan 8, 2025

T
Teri B.
Seattle, WA | Reviewed on Jan 15, 2025

We loved our visit to Santa Cruz Island, including all of the guided tours and the hotel stay. The outings were informative, interesting, well-planned, and enjoyable. Thanks for all the help planning our trip! We'll always remember the fun we had.

Local specialist: Pilar Albuja
Pilar
Pilar Albuja
Local specialist in Ecuador Quito | Replied on Jan 15, 2025

Thank you so much for your kind words! I’m thrilled to hear that you loved your visit to Santa Cruz Island and enjoyed the guided tours and hotel stay. It’s wonderful to know the outings were informative, interesting, and well-planned—it sounds like you had an amazing time!

It was a pleasure helping you plan your trip, and I’m so glad it will be a memorable experience for you. If you ever want to plan another adventure, I’d be happy to assist again.

With warm regards,
Pilar