Company Logo for MATER Sustainable Travel
Specialists
Reviews for MATER Sustainable Travel
Traveler Photos

MATER Sustainable Travel

We are a dynamic team of experienced tourism professionals, with local knowledge and a strong focus on sustainability. We integrate, in a harmonious and balanced way, the cultural heritage, the economy and the Argentine and Latin American nature.

In 2013, we created Mater Sustentable, a wholesale travel company, out of a multidisciplinary group of experts’ passion to achieve sustainable tourism visibility, offer genuine travel experiences, support local communities, promote cultural exchange and protect the environment.

MATER Sustainable Travel is part of the following groups: Argentina Travel Agents, Brazil Travel Agents, Chile Travel Agents

Featured trips & expertise

Top itineraries and travel advice

Recent Trip Reviews for MATER Sustainable Travel

Once in a lifetime trip
Argentina | Mar 17 - Mar 25, 2023

Kimberly
Kimberly K.
Mableton, GA | Reviewed on Mar 05, 2024
This was an incredible trip! The KimKim team helped us organize a logistically complicated trip and it went flawlessly. The local cooking class in Buenos Aires was excellent and the time in each city was perfect for what we wanted to see. Read more

This was an incredible trip!

The KimKim team helped us organize a logistically complicated trip and it went flawlessly. The local cooking class in Buenos Aires was excellent and the time in each city was perfect for what we wanted to see.

Hotel Review
Rochester Calafate
El Calafate

I loved this hotel. The location was close to the main town (walking distance or accessible by shuttle). I loved watching the birds in the lawn in the morning and looking out my window at the beautiful view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cooking class and dinner with a local family
Cooking class and dinner with a local family
Buenos Aires

this was one of our favorite parts of the trip. We learned so much and were really able to appreciate the culture of Buenos Aires

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dinner & Tango Show
Dinner & Tango Show
Buenos Aires

This show is very long and ends late at night (there is then a bus ride back to the hotel that takes a while). You do learn a lot about the development of the tango

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trekking on Perito Moreno glacier
Trekking on Perito Moreno glacier
El Calafate

One of the highlights of the trip. The guides were amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Bike tour: Palermo & Recoleta
Bike tour: Palermo & Recoleta
Buenos Aires

it normally would have scared me to bike in a big city, but Buenos Aires has good bike lanes and the guide is good. This is a rigorous day we biked just under 12 miles and were out for about 4 hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

this trip helped you really understand the power of the waterfalls and see them from a different perspective. I also really liked the trip in the 4-wheeler type vehicle through the jungle to get to the boat.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hervé Landetcheverry

A memorable trip to Argentina and Chile
Argentina | Jan 7 - Jan 26, 2024

B
Barb N.
Canada | Reviewed on Jan 27, 2024
A memorable trip to Argentina and Chile
Many memorable experiences including Iquazu Falls, a dinner experience in Buenos Aires at a family’s home, Recoleta cemetery and Grand Splendid book store in Buenos Aires, and Gabriel’s dinner experience in El Calafate. Excellent excursions in San Pedro de Atacama. Enjoyed walking the artistic streets of Valparaiso.
Read more

A memorable trip to Argentina and Chile
Many memorable experiences including Iquazu Falls, a dinner experience in Buenos Aires at a family’s home, Recoleta cemetery and Grand Splendid book store in Buenos Aires, and Gabriel’s dinner experience in El Calafate. Excellent excursions in San Pedro de Atacama. Enjoyed walking the artistic streets of Valparaiso.

Hotel Reviews
La Reserva Virgin Lodge de Selva by DON
Puerto Iguazú

Unique location and ambience. With it being a ways from the town, there was no opportunity to exchange money or eat elsewhere unless you hired a taxi, Wish the breakfasts were available a half hour earlier as pickups for excursions made it very rushed.

Authenticity & Character
Rustic rooms with outdoorsy feel.
Location
Access to town. Perhaps a shuttle bus a couple of times a day.
Staff
Reception guy when we arrived was personable.
Cleanliness & Comfort
Palo Santo Hotel
Buenos Aires

Great location. Excellent staff at reception, especially Jose and Adrian. Breakfast staff were wonderful. Dinner in the restaurant was excellent. Comfortable room.

Authenticity & Character
Location
Easy walking distance to many sites
Staff
All staff were personable and helpful
Cleanliness & Comfort
Blanca Patagonia Boutique Inn and Cabins
El Calafate, Santa Cruz

Location was a ways out of the town core. Very windy do not easy to walk into town. Rooms not in the main building were good for people able to bring in good to cook but a bit dated. Bed was in the loft upstairs. TV did not work. Breakfast staff was friendly. Food basic. For dinner, space is limited. Nice view from the deck. Most places provide box breakfasts for free if you leave before breakfast but this place charges. They also charge for box lunches which is fine but the price seems high though I don’t know what is provided.

Authenticity & Character
Location
A shuttle to the town centre
Staff
Cleanliness & Comfort
Hotel Sheuen Patagonia
Puerto Natales

Good location and friendly reception and breakfast staff, Wish they had a safe in the room. Also they don’t make up rooms until after the third night. They charge to change towels. Before that.

Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
Luciano K Hotel
Barrio Lastarria, Santiago

Good location. Helpful reception staff. Allowed early partial breakfast or boxed breakfast if leaving early. Floors of the room were dirty. Both times we were there, slippers and dressing gowns were provided. Toilet paper was not filled after the first night both times we were there. You have to put the sign out to make up room or your room won’t be attended to. Can only use YouTube to get old English news.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Solcor
San Pedro de Atacama

Great ambience and staff. Wilson was fabulous. All staff were friendly. “This is your home” mantra allows you to have wine and beer and yogurt , juice, fruit and filtered water all day long.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Valparaiso Full Day - Group Tour
Valparaiso Full Day - Group Tour
Santiago

Great city snd enjoyed the colourful streets. But not impressed with the guide. Tour started at 9:39 and ended at 3:45 with about an hour and a half lunch spot. Tour guide , Filipe, had his lunch and a couple of glasses of wine on us. Not impressed that he didn’t offer to pay for his own. We only gave a smaller tip. Not a lot more of added info compared to most tours. We could have walked around exploring on our own. The driver both ways was outstanding. He was the best driver of the whole trip. He made an effort to give us info often using the translation app. And he gave us little Chilean flags as a memento of our trip to Chile.

Quality of Experience
The guide
Transport
Driver was excellent. Guide was not good.
Free evening in BA
Free evening in BA
Buenos Aires
Cooking class and dinner with a local family
Cooking class and dinner with a local family
Buenos Aires

This was one of the highlights of our trip. Graciela and Pierre gave us an interesting tour of Boeda with a stop for drinks at a characteristic bar. Then hosted us at their home and showed us how to make empanadas and we had a fabulous dinner and great conversation. Plus they gave us gifts to take home.

Quality of Experience
Food
Everything was fabulous
Family dinner in Calafate
Family dinner in Calafate
El Calafate

Gabriel’s dinner was a highlight of our trip. Unique experience. Fabulous food and drink. The soup and lamb dishes were so tasty. Great conversation with the others there.

Quality of Experience
Food
Everything was outstanding.
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 29, 2024
Dear Barb We want to express our heartfelt thanks for taking the time to share your testimonial about your recent trip to Argentina and Chile. It brings us great joy to know that you enjoyed all the destinations and various experiences that you encountered. We greatly appreciate your detailed feedback on the hotels. Learning that you noted aspects such as service and attention to detail, including breakfasts, is crucial for us. We strive to provide exceptional travel experiences, and your... Read more

Dear Barb

We want to express our heartfelt thanks for taking the time to share your testimonial about your recent trip to Argentina and Chile. It brings us great joy to know that you enjoyed all the destinations and various experiences that you encountered.

We greatly appreciate your detailed feedback on the hotels. Learning that you noted aspects such as service and attention to detail, including breakfasts, is crucial for us. We strive to provide exceptional travel experiences, and your feedback helps us improve and ensure excellence in our services.

Your participation is not only valuable to us but can also guide future travelers in choosing their destinations and accommodations. We sincerely appreciate your contribution.

We hope you continue to enjoy your future travels and have many more adventures to discover.

Thank you again for trusting us, and may your travels continue to bring you joy!

Best regards,
Agustina

Our arrival and tour on day 1 (Marcela our gu...
Argentina | Jan 12 - Jan 20, 2024

D
Dennis M.
Atlantic Beach, FL | Reviewed on Jan 25, 2024
Our arrival and tour on day 1 (Marcela our guide was excellent) in Buenos Aires went fine. Day 2 started out well. Our excellent guide, Gabriel, met us at the ferry terminal in Colonia. He had a driver with a van. We were able to keep our luggage in the van. We would have liked to have known about the ability to keep our luggage in the van ahead of time. That would’ve changed how we packed for our two nights in Montevideo. On arriving in the Montevideo bus terminal, we could not find our... Read more

Our arrival and tour on day 1 (Marcela our guide was excellent) in Buenos Aires went fine. Day 2 started out well. Our excellent guide, Gabriel, met us at the ferry terminal in Colonia. He had a driver with a van. We were able to keep our luggage in the van. We would have liked to have known about the ability to keep our luggage in the van ahead of time. That would’ve changed how we packed for our two nights in Montevideo.

On arriving in the Montevideo bus terminal, we could not find our driver. We walked to the different areas in the bus terminal and could not find the driver in any of the areas. If there is more than one area to meet the driver, the exact location to meet should have been prearranged.

On day 3 of our tour we were originally scheduled to meet our guide at 9 AM. This had been changed to 10 AM and we did not notice that change. It would have been very helpful if that change had been highlighted to us to make sure that we were aware of the change. Then the guide did not show up until about 10:20 AM.

Day 4 we were picked up at 8:30 AM to go to the ferry terminal. It did not take long to get our tickets and through immigration and security. We had to wait over an hour and a half before the ferry departed. Even if we left the hotel at 9 AM, that would’ve given us plenty of time to make the ferry.

It also would have been a better trip with a different itinerary. We should have gone from Montevideo to Iguazu Falls. Then we would’ve returned from Iguazu Falls and stayed in Buenos Aires for our two additional nights. This would have eliminated our three hour ferry ride from Montevideo back to Buenos Aires. In addition, it would have eliminated our 10 hour layover in the Buenos Aires airport when we flew there from Iguazu Falls and have to wait for our international flight. Our international flights would not have changed. It would’ve changed the order in which went to Iguazu Falls and back to Buenos Aires. We think this itinerary should have been suggested by the travel agent.

Overall we enjoyed the trip. Iguazu Falls and our stay at the Gran Melia hotel were the high points.

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Feb 01, 2024
Dear Dennis I hope this message finds you well. I wanted to express my sincere gratitude for taking the time to share your thoughts on your recent trip. It brings me great joy to learn that you enjoyed your journey! I'd like to mention the absence of direct flights from Montevideo to Puerto Iguazu. Currently, there are no direct flights, and the route through Buenos Aires is the most practical option. We carefully considered the ferry when planning the itinerary to avoid the inconvenience... Read more

Dear Dennis

I hope this message finds you well. I wanted to express my sincere gratitude for taking the time to share your thoughts on your recent trip. It brings me great joy to learn that you enjoyed your journey!

I'd like to mention the absence of direct flights from Montevideo to Puerto Iguazu. Currently, there are no direct flights, and the route through Buenos Aires is the most practical option. We carefully considered the ferry when planning the itinerary to avoid the inconvenience of losing an entire day in transit. Opting for the ferry was a deliberate decision to streamline the travel process and enhance your overall experience.

Your valuable feedback is highly appreciated, and we will use it to continually improve our services. If there's anything else you'd like to share or suggest, please feel free to reach out.

Wishing you all the best, and I hope you have a fantastic day!

Warm regards,

Agustina

A trip to remember!
Argentina | Jan 7 - Jan 15, 2024

Geralyn
Geralyn L.
San Jose, CA | Reviewed on Jan 21, 2024
This was a well organized trip. We worked with Augustina, local representatives, and she put together an excellent itinerary given our short trip and places we wanted to visit. We had issues with our flights out of the US being cancelled and our trip was delayed. Augustina went into action rescheduling our flight and other activities, so we didn’t miss anything despite our delay in arriving in Buenos Aires. The itinerary was laid out well well and the information provided to us answered... Read more

This was a well organized trip. We worked with Augustina, local representatives, and she put together an excellent itinerary given our short trip and places we wanted to visit. We had issues with our flights out of the US being cancelled and our trip was delayed. Augustina went into action rescheduling our flight and other activities, so we didn’t miss anything despite our delay in arriving in Buenos Aires.

The itinerary was laid out well well and the information provided to us answered all our questions. The local tour guides were excellent (Mariana, Dario, and Sofia). They were friendly, informative and spoke good English. During our trip we visited the glaciers and farm in El Calafate that we amazing. After that we travelled to Iguazu to see the waterfalls from the Argentina and then next day from the Brazil side. Both were amazing and a must. We returned to Buenos Aires to conclude our trip with a special delicious dinner and excellent tango and the next day we did a city walking tour that was perfect before being dropped off to the airport.

Besides Augustina, Nico and Irene were both super responsive via WhatsApp. We had the team organize our drop offs/pickups, accommodations, and local flights.

Great job Augustina/Kim Kim! Thank you!

Activity Reviews
Dinner & Tango Show
Dinner & Tango Show
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Estancia Visit & Perito Moreno Glacier
Estancia Visit & Perito Moreno Glacier
El Calafate
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Navigation to the glaciers
Navigation to the glaciers
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking tour
Buenos Aires Walking tour
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 22, 2024
Geralyn, wow! Muchas muchas gracias for the wonderful and comprehensive comment you took the time to leave. It has been an immense pleasure for me to organize this trip with you from day one, and I am genuinely thrilled to hear that you enjoyed every moment of it! Your appreciation means the world to me, and I want to ensure that my gratitude is evident. It was a joy working with you, and I am grateful for the opportunity to contribute to making your trip memorable. Thank you once again... Read more

Geralyn, wow!

Muchas muchas gracias for the wonderful and comprehensive comment you took the time to leave. It has been an immense pleasure for me to organize this trip with you from day one, and I am genuinely thrilled to hear that you enjoyed every moment of it!

Your appreciation means the world to me, and I want to ensure that my gratitude is evident. It was a joy working with you, and I am grateful for the opportunity to contribute to making your trip memorable.

Thank you once again for your kindness, trust, por todo :)
I look forward to the possibility of assisting you with future adventures!

Warm regards,
Agus

Amazing trip
Argentina | Jan 7 - Jan 15, 2024

R
R C.
San Jose, CA | Reviewed on Jan 20, 2024
Two families were traveling separately to Argentina to start a joint trip. One arrived on time, but the other almost canceled due to last minute airline issues. Our hats go off to Agustina Gross who persevered to keep our tour and hotel arrangements intact. It was a weekend and she was staying in Uruguay. She oversaw all obstacles including airport pickups and hotel arrangements such that we were able to reunite.
Food: Delicious lunch at the estancia and hotel breakfasts were...
Read more

Two families were traveling separately to Argentina to start a joint trip. One arrived on time, but the other almost canceled due to last minute airline issues. Our hats go off to Agustina Gross who persevered to keep our tour and hotel arrangements intact. It was a weekend and she was staying in Uruguay. She oversaw all obstacles including airport pickups and hotel arrangements such that we were able to reunite.
Food: Delicious lunch at the estancia and hotel breakfasts were good
Airport/Hotel transfers: Flawless, and in all cases arrived early
Tour guides. All spoke flawless English and were very knowledgeable historically and culturally. Hats off to Mariana who covered the road trip to the glaciers. Dario (Indiana Jones) who covered Iguazu Falls and ensured our safe passage to the Brazilian side. Sophie who covered our walking tour in Buenos Aires at a manageable pace and assisted us in finding a safe currency exchange outlet . Taking Uber with her sped up the sightseeing. We will return again to Argentina!

Activity Reviews
Dinner & Tango Show
Dinner & Tango Show
Buenos Aires

The tango was enchanting. Dinner before was delicious

Quality of Experience
seeing the show and discovering tango
Food
beef, what else?
Guides, Drivers and Staff
Promptness in pickup and dropoff
Transport
felt safe at night
Navigation to the glaciers
Navigation to the glaciers
El Calafate

Just stunning. No explanations needed

Quality of Experience
Guides, Drivers and Staff
Transport
Estancia Visit & Perito Moreno Glacier
Estancia Visit & Perito Moreno Glacier
El Calafate

Tour guide, Mariana, provided extensive and interesting discourse on Argentinian history

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina
Quality of Experience
Guides, Drivers and Staff
Dario was awesome. He wore his Indiana Jones outfit and the women were smitten with him
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

boat ride under the falls was thrilling

Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

Glad that Dario escorted us through Brazilian border control

Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking tour
Buenos Aires Walking tour
Buenos Aires

Walked from Palermo to La Baca with tour guide Sophia. Outstanding information about history and architecture

Quality of Experience
Guides, Drivers and Staff
Sophia was very patient and knowledgeable
Transport
we chose to pay for Uber and saw more in a shorter time
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 20, 2024
Dear Roy, We cannot express how grateful we are for the incredible comment you left. Your detailed feedback fills us with joy and gratitude. Knowing that our efforts made your trip a wonderful experience is simply amazing. And that you had Indiana Jones as a guide, that's something unique ;) The trust you placed in us, your kindness, and the entire process of organizing the trip were a genuine pleasure. Working with you was such a delightful experience. We are thrilled to have contributed... Read more

Dear Roy,

We cannot express how grateful we are for the incredible comment you left. Your detailed feedback fills us with joy and gratitude. Knowing that our efforts made your trip a wonderful experience is simply amazing. And that you had Indiana Jones as a guide, that's something unique ;)

The trust you placed in us, your kindness, and the entire process of organizing the trip were a genuine pleasure. Working with you was such a delightful experience. We are thrilled to have contributed to making your journey enjoyable.

Traveling with family and friends is one of life's greatest joys, and we are excited to know that we could be a part of those special moments for you. We hope these memories will last a lifetime, and that this trip was just the beginning of many more adventures together.

Once again, thank you for trusting us. Your satisfaction is our greatest reward. If you ever decide to embark on another journey, we would be delighted to assist you again.

With gratitude and appreciation,
Agus

Argentina trip Pros&Cons
Argentina | Nov 8 - Nov 16, 2023

P
Pauline S.
France | Reviewed on Dec 30, 2023
Augustina was great in helping us plan the trip around Argentina, with a great selection of sights and with flexibility. This was our 1st trip to South America and it really helped us plan, and make the most out of our time there. However, once we were there, the communication wasn´t great on important details (pick up times, duration, activities) and we were the ones having to get in touch to get the missing information, which was disappointing for a premium service and stressful at... Read more

Augustina was great in helping us plan the trip around Argentina, with a great selection of sights and with flexibility. This was our 1st trip to South America and it really helped us plan, and make the most out of our time there. However, once we were there, the communication wasn´t great on important details (pick up times, duration, activities) and we were the ones having to get in touch to get the missing information, which was disappointing for a premium service and stressful at times.
The pros:
- pre trip planning with Augustina, her guidance, patience, reactivity, recommendations and tips
- some fantastic guides (special thanks to Diego in the Calchaqui valley, and Jimena in El Calafate) and amazing visits
- amazing day with residents in a local community in Cafayate
The cons:
- Lack of communication on pick-ups times, in advance!
- Some unplanned activities (3 wine tastings, which were nice but not planned and I did mention my partner can´t drink... Then going back for lunch to a city we had already visited, again not in our programme)
- Duration of tours: much longer than planned, which was ok most of the times but on the day we had to catch a connecting night bus (which they knew about, and we kept checking with the guide timings were going to be ok) they dropped us off just 5 min before the bus departure, after a mad rush in a car after being transferred out of the tour bus. Stressful, dangerous, and luckily we had enough food and water for a the 10hrs trip or it would have been very painful! Not the kind of situation you´d expect from a planned tour, and it made the whole day very stressful. And no one actually checked we got our bus ok and contacted us to apologize for the mix up.

Hotel Review
Homestay (Corralito or Divisadero)
San Carlos

Amazing experience with Rosa and Silvestre! From empanada making to wine tour and tasting, a wonderful day, beautiful landscape and a very welcoming family.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
From Salta to Cachi
From Salta to Cachi
Argentina

A beautiful day, going through amazing landscape. Diego was a great guide, attentive, knowledgeable, enthusiastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Mid size van was nice, convivial but spacious
From Cachi to Cafayate through the route 40
From Cachi to Cafayate through the route 40
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
4 people+ driver in one 4X4 car for about 5hrs on a dust road is LONG! 3 people at the back was very tight, especially with someone you don´t know. And whoever is in the middle seat can´t enjoy much of the landscape.
Estancia Visit & Perito Moreno Glacier
Estancia Visit & Perito Moreno Glacier
El Calafate

A small group and a fantastic guide made this day extra special. Jimena was very enthusiastic, and really knowledgable about the area, the fauna and flora, it´s history etc. She really made sure we were all enjoying it. Thanks for the gentleman on the boat (apologies I forgot his name) who also went above and beyond in the cold to make sure we all got to see the glacier and took photos. Lunch in the estancia was also excellent and a beautiful setting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quebrada de las Conchas from Cafayate to Salta
Quebrada de las Conchas from Cafayate to Salta
Argentina

The sight seeing was amazing, but the unplanned activities and lack of control of timings kind of made the day stressful for us.

Quality of Experience
We got picked up at 8am from Divisadero to go back to the hotel, to then only start a tour at 11am, with unplanned wine tastings, then return to Cafayate for lunch (which we didn´t know, so we had made sure to go visit Cafayate the 1st evening there, thinking we won´t get the chance again...even though we could have chilled a bit at the lovely hotel pool instead for example). The tour took so much longer than planned (even if nothing unexpected happened...so I´m not sure why timings were so off) so we were stressing about catching our bus, which ended up in a mad rush.
Guides, Drivers and Staff
Control of timings
Transport
I preferred smaller vans to big buses, felt more convivial and you could see outside better
Navigation to the glaciers
Navigation to the glaciers
El Calafate

Amazing glacier! Shame it can only be accessed in huge boats, as there was a large group that was extremely noisy the whole day, and it really felt a bit more little cattle herding than quiet contemplation or enjoyment.

Quality of Experience
Guides, Drivers and Staff
Transport
Not sure why we had to walk 5 mins from our accommodation to be picked up in front of a random hotel, while it was only us being picked up... Since it was snowing, waiting inside for these 20 mins would have been nicer.
Local community in the Calchaquíes Valleys
Local community in the Calchaquíes Valleys
Cafayate

Fantastic day! I would recommend it for sure

Quality of Experience
Very interesting activities, super welcoming and generous hosts, beautiful landscape.
Food
Guides, Drivers and Staff
Transport
Our host had to call the agency to know when we were being picked up the day after, as none of us had been told...
Free day in Salta
Free day in Salta
Salta
Quality of Experience
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 02, 2024
Dear Pauline and Joao, Thank you so much for sharing your testimonial! I'm delighted to hear that you enjoyed your first trip to South America :) We sincerely apologize for the changes made by our local operator in Salta, especially the alterations to the itinerary in Cafayate, including the wine tastings that were offered without prior notice, preventing us from accommodating one of you who doesn't consume alcohol. We have already requested the operators to provide schedules from the... Read more

Dear Pauline and Joao,

Thank you so much for sharing your testimonial! I'm delighted to hear that you enjoyed your first trip to South America :)

We sincerely apologize for the changes made by our local operator in Salta, especially the alterations to the itinerary in Cafayate, including the wine tastings that were offered without prior notice, preventing us from accommodating one of you who doesn't consume alcohol. We have already requested the operators to provide schedules from the beginning of the tour, but due to the rainy season, they occasionally adjust the timings to fit the best moments for the circuit.

Your feedback is invaluable to us, and we appreciate you taking the time to let us know. We are committed to using your comments to enhance our services.

We are thrilled that you enjoyed the interaction with the community, as it is one of the most crucial aspects for us. Thank you for choosing Community Rural Tourism for your journey!

Best wishes and a joyful 2024!

Warm regards,

Agustina

A lot of planning gave us hopes of a great trip, but kimkim fell short in the execution of some crucial details.
Argentina | Nov 24 - Dec 1, 2023

Linda
Linda S.
Chicago, IL | Reviewed on Dec 11, 2023
1) Several transfers had been arranged for us, of which 4 were to get us to airports in time for flights. Two of those were so late we found other ways to get to the airport. Kimkim did refund the cost of those two missed transfers, but that didn’t restore our confidence in their ability to provide timely transportation to airports. See also comments on communication below. 2) Communication was good before the trip. Agustina was our contact. When we arrived, we were assigned Nicolas as... Read more

1) Several transfers had been arranged for us, of which 4 were to get us to airports in time for flights. Two of those were so late we found other ways to get to the airport. Kimkim did refund the cost of those two missed transfers, but that didn’t restore our confidence in their ability to provide timely transportation to airports. See also comments on communication below.

2) Communication was good before the trip. Agustina was our contact. When we arrived, we were assigned Nicolas as on-site contact. We met him over coffee and asked many questions. He named the person who would be our contact for the coming Saturday and Sunday when he was off. But we never were told who our contact was for our final day (Friday, a week later). That day, when our transfer was 15 minutes late, we tried in vain to contact Nicolas. Even later, we got a text from the previously-named weekend person (now working on Friday). By then we had hailed a taxi and had barely enough time to get through all the lines at the airport for our departure from the country (we’d allowed 4 hours). So, while it was helpful to have a local contact person, it was disturbing to be unable to contact him when we needed help on our last day.

3) We would have appreciated a more helpful description (i.e. what the different price ranges would be) between their strata of “comfort,” “mid-range,” and “basic,” rather than planning the whole itinerary before realizing that the total cost would be beyond our comfort zone. They did adjust things in response to our requests for less expensive accommodations and fewer arranged tours. So, we made our own lodging arrangements and chose our own activities for half the trip. We were disappointed that they didn’t give much help deciding where to splurge and where to save on our itinerary. On our last night, we were in a hotel room (booked by them) where the toilet ran continuously every time it was flushed. That hotel’s concierge, on the other hand, did an excellent job of communicating with the taxi driver we’d hailed, so that we were able to pay with the funds available to us. In the end, we had a good experience, and wish that others would be given more clarity about the prices of different options than we were.

4) The tours kimkim arranged were good, and we had a better time with the smaller groups than the large ones. For example, kimkim had scheduled our Milonga night right before being picked up in the morning for the airport at 5 am. That activity was just our guide and us, and she accommodated our request to leave the festivities at 10 pm instead of 11:30 or later. The other extreme was a boat full of people (100+). It made two stops and for each, we were told we must all be back on board at a specific time. For one of us, 50 minutes was not enough time to relax and enjoy the 0.6-mile loop path in the Bosque de Arrayanes (Myrtle Forest), much less the snack bar at the end of the path.

5) One more thing: kimkim knew our preference to communicate in English, and for the most part, paired us with competent English-speaking guides. However, the tour of Victoria Island in Lake Nauhuel Huapi was led by a Spanish-only speaker. The boat that took us there had some commentary in both languages and some only in Spanish. For the Island, we were given a firm time to return to the boat and cautioned to stay with the guide so as not to get lost (it is a larger island and has more paths than the Bosque de Arrayanes). We would have enjoyed that day better if we’d understood what was said both on the boat and on the guided tour of Victoria Island.

Hotel Reviews
Hotel Nevada Bariloche
San Carlos de Bariloche

Again, this hotel was listed as our place to stay, but at the last minute, we were shifted to another hotel. Therefore I cannot accurately rate this hotel.

El Pueblito Iguazu
Puerto Iguazú

I can't rate this, since our booking was changed at the last minute to a different hotel.

Infinito Hotel
Buenos Aires

This is the third hotel that was assigned to us, but it changed at the last minute. It's too bad that kimkim doesn't have our actual hotels available to rate.

Activity Reviews
Day Trip to the Pampas & Estancia Lunch
Day Trip to the Pampas & Estancia Lunch
Buenos Aires

We appreciated our driver who negotiated everything from busy Buenos Aires traffic to the bumpy and very dusty last mile or more to the estancia with aplomb. The visit and tour of San Antonio de Areco was lovely, though it seemed a bit brief since we had to leave to get to the estancia in time for horse riding before lunch. The church, museum, and inside view of some workshops (silver, and braided fine strips of rawhide) in San Antonio de Areco were worth seeing. Our guide, Laura, was proud of her local history. At the estancia (El Ombu is not as prominent in the tourist literature but was really wonderful, and we credit Agustina for steering us to this estancia), we had lovely weather for lunch outdoors, shaded by large spreading trees. A typical asado has very little in the way of vegetables, but this one included a couple of very nice salads. A highlight of the afternoon was being invited to learn a simple dance and dance with the live musicians after their performance. The last performance of the day was a young man and a horse who performed quietly and impressively with only gentleness (aka horse whispering).

Walking tour: Palermo & Recoleta
Walking tour: Palermo & Recoleta
Buenos Aires

At the request of our guide, Sandra, we met for this tour an hour later than scheduled. This is another of the small groups (just us three and the guide) that we appreciated for their individuality. Palermo and Recoleta is a large area, so we didn’t know what to expect. We did walk by highights that Sandra told us about, then went to Recoleta Cemetery. The cemetery was impressive, and Sandra drew our attention to some areas of special interest. Part of the tour, for us, was two brief rides on the subway, so we were able to see some of the art we’d heard about in the Subte system.

Valle Encantado trek
Valle Encantado trek
Bariloche

We can't review this because we didn't do it; our itinerary was changed because of the timing of our flights into and out of San Carlos de Bariloche. Instead, we did the Chico Circuito which did allow us to see some of the sights in beautiful Bariloche.

Milonga night
Milonga night
Buenos Aires

Melina met us on foot at our lodgings, then led us to our car and driver for the evening. First, we went to a dance studio where we had a private lesson in the basic tango step with her. As expected, I didn’t feel at all confident when the lesson was over, so when we got to the milonga (it appeared to be a hotel ballroom where the dance floor was surrounded by tables), I was filled with fears of not doing well, not being graceful, and not fitting in. Melina made things easy for us by introducing us to another tour leader, Martin who graciously agreed to dance one dance with each of us. We were grateful that Melina was willing to leave much earlier than planned (10 pm instead of 11:30 pm) because we were scheduled to leave for the airport the next morning at 5 am. The evening did leave me with more appreciation of where to start learning to dance the tango.

Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

This was a very exciting (and wet) boat ride into the water splashing up from the bottom of the Devil’s Throat. We got very close to rocky shorelines and saw animals like capybaras and caymans on small beaches on the way. There were a lot of steps down (and back up) to get from the rest of the paths around the Argentine side of Iguazu Falls, and the logistics of putting everything into a dry bag, and changing into dry clothes afterward were tricky (no real locker room or place to change). It was almost warm enough to wear a swimsuit for the whole experience, but it still would have been tricky to dry off and change into dry clothes afterward. Our turn to do this boat ride was in the middle of the day, and the rest of the day was walking around on walkways where the drizzly weather and mist from the falls combined to keep us wanting our ponchos on, as well as a lot of walking that wouldn’t have been comfortable in water shoes. They managed to give a lot of people the experience, and it was fun, but we’d have appreciated a neater way to change clothes.

Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina

This was a long day which, for us, was interrupted by the Gran Aventura Navigation Tour. We followed our guide Francisco to many viewpoints of the falls. Looking at photos or a map ahead of time didn’t prepare us for how much walking up and down would be involved, nor did the photos prepare us for how large an amount of water we’d be close to. It was thrilling! The handrails were quite slick at times, making it feel a bit less secure, though the area is designed to keep people safe. We saw capuchin monkeys cavorting in the trees, and toucans just being themselves. If I had it to do again, I’d wear a waterproof hat with a brim over the waterproof poncho to better keep my head dry. The poncho hood I had didn’t provide enough cover. Fortunately, the air temperature was warm enough that getting wet wasn’t too uncomfortable, while the drizzle kept the sun from roasting us.

Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

This half-day tour with Dario as our guide and Diego as our driver included quite a bit of walking with more wide panoramic views of the falls than on the Argentinian side. It was a wonderful complement to the views from Argentina. We stopped near the entrance to the park for refreshments and saw a chameleon in some rocks along the path. We got wet on walkways that went out over parts of the falls, and that was exciting! There was also a souvenir shop conveniently placed near the end of our walk. After we left the falls themselves, we visited the Birds Park (reviewed separately), and a large souvenir shop before heading back across the border. We were also given the option to take a helicopter tour over the falls which we declined in favor of more time in the Birds Park. With all the time that the border crossings took in both directions, it was more than a half-day total, but fortunately, we didn't have anything else scheduled.

Bird's Park
Bird's Park
Argentina

This was amazing. Wonderful! Loved it, and wasn’t prepared for how much we would enjoy wandering into the birds’ spaces. Some were protected from us, and others were allowed to fly right past us. It’s a refuge, so there are displays about various aspects of conservation and concerns with ecology. We were very pleased that we'd visited the Bird's Park (Parque das Aves).

Lago Moreno Kayaking
Lago Moreno Kayaking
Bariloche

We did this on our last morning in San Carlos de Bariloche. The weather was sunny and not too cold or windy. It was wonderful to be inside the beautiful scene of the lake and mountains we’d been seeing from shore for two days. We were outfitted with gear including water booties, a spray skirt, and a life jacket. The kayaks were very stable, and we were given basic instructions. This activity was a great contrast to walking and driving tours. However, some of us had sore arms by the end, not being accustomed to the movements of kayak paddling. We had a nice break on a tiny beach where we were served a variety of snacks and teas. Our guide, Leticia, was very helpful and shortened our outing to enable us to get changed into dry clothes and back to our hotel in time to meet our airport pickup.

Cruising on Lake Nahuel Huapi and Victoria Island
Cruising on Lake Nahuel Huapi and Victoria Island
Bariloche

This is long because there are a lot of points to be made. -We were anxious when the bus didn’t pick us up soon after 12:30, though it did eventually come. We had been switched to a different hotel and pick-up point that wasn’t written down and didn’t know who to call or text to check our information. -We had more confusion in the boat launch area because we already had our boat ticket, but needed to get a pass (the English signs said everyone needed to pay entry tax) for the park entrance later in the day. -The catamaran boat was crowded and slow, though it was equipped with a snack bar and restroom facilities. -The cruise aspect would have been more enjoyable if it had been easier to see the scenery around us (beautiful lake with mountains in the distance) out the windows but they were somewhat obscured by spray from waves on the lake. Options for clearer viewing were on a deck above the majority of passengers, reserved for some special subset, and the top of the boat which was so windy as to be unbearable for long. -Time at the two stops was shorter than we would have liked, -At one stop (Victoria Island) it was strongly suggested that we stay with the guide rather than risk getting lost. But the guide spoke only Spanish, so we missed a lot. Also, we were encouraged to stop at the snack bar there, but it took a very long time to get our order (pizza) filled, which left no time to eat it. -The amount of time on the boat felt very long compared to the short times at the two stopping places. The day was listed as 8 hours, and we spent 50 minutes at the first stop and less than 1.5 hours at the second; the rest was riding in the bus to and from the boat launch area and on the boat. -The two stopping places were disappointing, mostly because we couldn’t understand the guide who was pointing out things of interest on Victoria Island, and because we’d already seen some Arraynas trees the day before (though the Bosque de Arraynes stop this day did have more trees, we were in a hurry to be sure we’d be able to get back on the boat).

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Dec 12, 2023
Dear Linda Thank you so much for taking the time to provide detailed feedback on your trip. Your appreciation means a lot to us, and I'm genuinely pleased to hear that you enjoyed your overall experience. We sincerely apologize for the transportation issues, and the reimbursement for the transfers was processed when your trip ended. We deeply regret any stress this may have caused during your journey. I'm delighted that you had a great time exploring the magnificent Iguazu Falls and the... Read more

Dear Linda

Thank you so much for taking the time to provide detailed feedback on your trip. Your appreciation means a lot to us, and I'm genuinely pleased to hear that you enjoyed your overall experience.

We sincerely apologize for the transportation issues, and the reimbursement for the transfers was processed when your trip ended. We deeply regret any stress this may have caused during your journey.

I'm delighted that you had a great time exploring the magnificent Iguazu Falls and the picturesque Bariloche. It's wonderful to receive insights like yours that contribute to our ongoing efforts to improve and tailor our services to each traveler's preferences.

Nicolas is our dedicated Destination Host, and he has an automatic message in place with details on who covers for him on his days off. Unfortunately, he overlooked the fact that when it is a WhatsApp group, the message doesn't appear as intended. This was the case in your situation since you had a WhatsApp group together.

We sincerely apologize for any confusion or inconvenience caused by this oversight. Rest assured, we are addressing this issue to ensure it doesn't happen in the future.

Thank you again for sharing your travel details, and we look forward to the opportunity to assist you on your next adventure.

Hasta la próxima!

Agus

A wonderful trip with great hotels and a terrific local guide!
Argentina | Aug 25 - Aug 28, 2023

U
Una C.
Manhattan, NY | Reviewed on Aug 31, 2023
This was an extremely enjoyable and well-organized trip. Our local guide, Federico Ramirez, was knowledgable, friendly, hospitable, professional. The two hotels we stayed at were extraordinary; beautiful, comfortable, with wonderful staff and great breakfasts. Also the itinerary was well-thought out and sensibly organized, giving us enough time to enjoy every stop and every highlight, of which the Salt Flats and the mountains of Hornacal were among our favorites.
Our one criticism is that...
Read more

This was an extremely enjoyable and well-organized trip. Our local guide, Federico Ramirez, was knowledgable, friendly, hospitable, professional. The two hotels we stayed at were extraordinary; beautiful, comfortable, with wonderful staff and great breakfasts. Also the itinerary was well-thought out and sensibly organized, giving us enough time to enjoy every stop and every highlight, of which the Salt Flats and the mountains of Hornacal were among our favorites.
Our one criticism is that the pick-up in which we traveled was too small for 4 guests: the three people in the back were cramped and uncomfortable.
Our Kim specialist, Agustina, was fantastic: responsive, thoughtful, friendly. Thank you!

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Aug 31, 2023

Hi Una!

I truly appreciate your feedback! It brings me immense joy to learn that you had a wonderful experience during your journey up north – from the accommodations to the guide and every aspect in between. Your satisfaction is our priority.

Thank you for bringing up the matter regarding the vehicle; your input is invaluable as we strive to enhance our services. Your trust in us is greatly valued and we eagerly anticipate the opportunity to welcome you again in the future.

Looking forward to the next time!

Agus

Trip of a lifetime!
Argentina | May 17 - Jun 8, 2023

L
Laura E.
Ireland | Reviewed on Jun 20, 2023
First and foremost, our trip was incredible. A once and a lifetime experience, and for this we owe huge thanks to Augustina and Herve! Augustina was the most incredible local agent, all of the hotels, tours and trips were incredible and beyond what we could have found or planned ourselves. Any issues or dilemmas we found ourselves in, from trying to find a last minute rental car, to figuring best routes to drive at particular parts in the country with no mobile data available, Augustina was... Read more

First and foremost, our trip was incredible. A once and a lifetime experience, and for this we owe huge thanks to Augustina and Herve! Augustina was the most incredible local agent, all of the hotels, tours and trips were incredible and beyond what we could have found or planned ourselves. Any issues or dilemmas we found ourselves in, from trying to find a last minute rental car, to figuring best routes to drive at particular parts in the country with no mobile data available, Augustina was on it ASAP and had us back relaxing and stress free! This was our first trip to South America, coming all the way from Ireland, thus we were incredibly grateful for the check-ins to see how we were doing, assuring we were having the best time possible and the overall kindness shown by both Augustina and Herve, answering any silly questions we had along the way.

They genuinely cared about us having the most amazing experiences on our adventure, and could feel this care from the moment we started planning the trip with them to the moment we arrived back home.

We could not have asked for better support in our first trip to Argentina, and would recommend KimKim (and Agustina and Herve) to anyone looking to have an unforgettable adventure!

Activity Reviews
Bike tour: Palermo & Recoleta
Bike tour: Palermo & Recoleta
Buenos Aires

Beno, was a fantastic host, her bubbly nature and kindness was palpable from the second we met her. We were taken around Buenos Aires for 4hrs by bike, from the obelisk to the beautiful rose gardens in Palermo. Her knowledge and love for her job was very apparent and we had a wonderful first day in Buenos Aires with Beno.

Quality of Experience
amazing way to see the city
Guides, Drivers and Staff
Beno was a very kind, fun and warm person
Transport
bikes were great
Wine tasting
Wine tasting
Buenos Aires

This was a fun evening! Our sommelier clearly knew his wines, we learned so much while enjoying the beautiful Malbec from Patagonia, to the torrentes of Cafayate. We would highly recommend this wine tasting experience!

Quality of Experience
Guides, Drivers and Staff
Our sommelier was very knowledgeable and fun
Transport
Dinner & Tango Show
Dinner & Tango Show
Buenos Aires

We attended the tango show and dinner following a wine tasting next door. The dinner was ok, but the staff were so lovely and the tango show was amazing! A great experience overall!

Quality of Experience
Food was a little underwhelming
Food
The food was ok, but definitely our least favorite we had in Buenos Aires
Guides, Drivers and Staff
fabulous!
Transport
The shuttle bus home was a fantastic addition
Buenos Aires Walking tour
Buenos Aires Walking tour
Buenos Aires

Sandra was an incredible tour guide, her in-depth knowledge of the history of Buenos Aires was impressive but fascinating! Her kind and warm soul was a delight to be around and we just had a wonderful day with Sandra. We started our morning with Sandra collecting us rom our hotel, with a quick subway ride to the the business district in SanTelmo where we learned all about the independence of Buenos Aires and the sad but fascinating history of the city. We visited the Pink building, the cathedral, the Mayo plaza and strolled the historical streets of San Telmo. We then proceeded by bus to La Boca, a beautifully colourful area by the dock. Here we learned about the history of La Boca along with the life of Maradona and Eva Perón. We returned to Palermo by bus where Sandra dropped us to the Botanical Gardens where we continued our day solo.

Quality of Experience
Sandra was an awesome guide
Guides, Drivers and Staff
We adored Sandra
Transport
We loved riding the bus and subway around the city
Estancia Colomé: experience at the highest altitude vineyard in the world
Estancia Colomé: experience at the highest altitude vineyard in the world
Argentina

This was an amazing experience! We love our wine and were excited for this experience. We commenced the day with a tasting of 3 beautiful wines from the Colome vineyard, one white (torrontes) and two Malbec reds. Having done the wine tasting in Buenos Aires and learning so much there, we could build on our tasting knowledge which was a lot of fun. Our sommelier was excellent, with fantastic knowledge and the wine was delicious. We then had a very cool tour of the Vineyard owners personal art collection by James Turrell which we were not expecting but was very cool! The lunch that followed was lovely, sitting in the sun overlooking the beautiful grounds of the Colome vineyard.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local community in the Calchaquíes Valleys
Local community in the Calchaquíes Valleys
Cafayate

Rosa and her son Sylvestre were kind and welcoming! we had a lovely time picking oranges and making juice, chasing and feeding the chickens and enjoying the beautiful mountain views. We had a wonderful time exploring and hiking in the local area, watching the condor and vultures in their natural habitat.

Quality of Experience
Amazing
Food
The food was incredible! so delicious
Guides, Drivers and Staff
Imara was a fabulous, kind person, who added greatly to the enjoyment of the experience.
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina

AMAZING!!!!! This was a great tour. Our guide was very kind and knowledgeable of all of the local nature we were experiencing. The falls are so beautiful and we had a wonderful time.

Quality of Experience
Guides, Drivers and Staff
Transport
the bus was far too early for pickup. We were told to be ready for 8:15 but the bus arrived for us at 7:45
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

Lots of fun! The water was beautiful and warm, the view of the falls was fabulous, plus we saw some capybara and crocodiles.

Quality of Experience
Guides, Drivers and Staff
Transport
Bike tour in Iguazú jungle
Bike tour in Iguazú jungle
Puerto Iguazú

This was our favorite tour in Iguazu! Our two wonderful guides were encyclopedias of knowledge, with an incredible passion, love and insight into the local birds and nature. We were lucky enough to see a plethora of incredible birds, from the woodpecker to the turkey vulture. We saw the tracks of a panther and the Jaguar and the Anteater, which was incredible. I would recommend this trip to all visiting Iguazu.

Quality of Experience
Exceptional
Guides, Drivers and Staff
Exceptional! Incredible knowledge and passion for the local wildlife
Transport
the bikes were top quality and we were collected and dropped off at hour hotel.
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

The view of the falls were fabulous, incredible view of the devils throat. A lot smaller park than that of the Argentina side, but worth the visit.

Quality of Experience
Guides, Drivers and Staff
our guide was very friendly and chatty
Transport
very comfortable travels on the coach
Cooking class and dinner with a local family
Cooking class and dinner with a local family
Buenos Aires

One of the best experiences we had in Argentina, and definitely our favorite night in Buenos Aires! Pierre and Graciela were fabulous hosts! We were taken on a tour of the historical tango area of Buenos Aires where we learnt all about the history of the tango, dance and music. We had an excellent time in Pierre and Graciela's home making empanadas and chatting with them and their two sons. Their genuine kindness and warmth was undeniable from the entire family and we felt so welcome and at home. We had a wonderful dinner, discussions about life and even played some tango related games!

Quality of Experience
Everything
Food
Delicious empanadas, beef and milanesa!
Guides, Drivers and Staff
Pierre and Graciela are incredible people !
Transport
Pierre and Graciela collected us and dropped us home, suggesting wonderful places to eat and visit along the way!
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jun 20, 2023
Wow, I'm incredibly grateful, Laura and Ryan, for this beautiful message you left! It truly touches me to know that you enjoyed your first trip to South America in such a wonderful way. Organizing this trip together was an immense pleasure for me, and I'm thrilled to hear that you had a great time, met fabulous guides, and enjoyed the landscapes, wines, and local transportation of the country. It brings me so much joy. I can't express how happy I am that everything worked out well and that... Read more

Wow, I'm incredibly grateful, Laura and Ryan, for this beautiful message you left! It truly touches me to know that you enjoyed your first trip to South America in such a wonderful way. Organizing this trip together was an immense pleasure for me, and I'm thrilled to hear that you had a great time, met fabulous guides, and enjoyed the landscapes, wines, and local transportation of the country. It brings me so much joy.

I can't express how happy I am that everything worked out well and that you had such a memorable experience. Seeing your excitement and satisfaction means the world to me. It was a pleasure to be part of your journey and to contribute to creating beautiful memories for both of you. Thank you for allowing me to be a part of this amazing adventure. I hope that this trip is just the beginning of many more incredible experiences together. Wishing you both all the happiness and many more exciting travels in the future!

Warmest regards,
Agus

Exploring the Mendoza and Los Andes.
Argentina | May 12 - May 17, 2023

Laura
Laura M.
Arlington, MA | Reviewed on Jun 08, 2023
Exploring the Mendoza and Los Andes.
Although I normally don't use a travel/tour service I decided to give KimKim a try since I didn't know a lot about the area. I am very happy that I made that choice. Herve arranged for our trip. After some short correspondence about our interests and travel style he put together a wonderful itinerary that included 6 wineries and a day of exploring the mountains, a lovely hotel and time to explore the city on our own.. We were met promptly at the airport...
Read more

Exploring the Mendoza and Los Andes.
Although I normally don't use a travel/tour service I decided to give KimKim a try since I didn't know a lot about the area. I am very happy that I made that choice. Herve arranged for our trip. After some short correspondence about our interests and travel style he put together a wonderful itinerary that included 6 wineries and a day of exploring the mountains, a lovely hotel and time to explore the city on our own.. We were met promptly at the airport by our driver, Gutiamo
who would be our driver for most of our stay in Mendoza. The Diplomatic Hotel was very nice and centrally located. The winery tours exceeded our expectations. Our guide, Clarisa took us to 3 exceptional and unique wineries each day. The wine pairing lunches each day were excellent. Matias was our guide to the Andes and although we had some car problems everything was solved seamlessly.

Hotel Review
Diplomatic Hotel
Mendoza

Perfect locations for exploring Mendoza. Our room was clean and comfortable. Breakfast was excellent as were dinner and lunch. The staff was very helpful and friendly.

Authenticity & Character
This is a modern , luxury hotel so it caters to tourists.
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mendoza Premium Wine Tour
Mendoza Premium Wine Tour
Mendoza

Our guide, Clarissa, and driver, Gujillrmo were excellent, very friendly, informed and helpful. It was booked as a small group tour but we ended up being the only ones on the tour. The winery tours were very well selected for their variety and uniqueness. Each tasting was very informed and we were able to take out time and never felt rushed. The tastings were small, never more than 6 people and at one tasting, we were the only ones. The wine paring lunch was excellent, set in the beautiful outdoor terrace.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Premium wines of Uco Valley
Premium wines of Uco Valley
Mendoza

Our driver, Gujillrmo and Guide, Clarissa were excellent. Both were friendly and knowledgeable. Although they were always prompt, we never felt rushed. The three wineries were each very different but all excellent. The tastings were informed and relaxed. Our wine pairing lunch was exceptional.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aconcagua Mountain Tour
Aconcagua Mountain Tour
Mendoza

I might have given 4 instead of 5 because there were car problems and we did not get to see Punta de Inca. But, our guide, Matias, and driver were so proactive in getting the car problem resolved that the tour still deserves a 5. We did see Aconcagua, spent 3 hours in the park. Our car problem gave us some extra time to explore Uspllata.

Quality of Experience
Food
Very authentic
Guides, Drivers and Staff
Transport
Car had problems and we had to wait for a replacement.
Local specialist: Hervé Landetcheverry
Hervé
Hervé Landetcheverry
Local specialist in Buenos Aires | Replied on Jun 08, 2023

Gracias Laura and George! We are happy to receive your feedback and even happier to know that the tours exceeded your expectations.
Mendoza is a unique destination, not only for the beauty of its landscapes but also for the quality of its vineyards and wineries, the gastronomy and the warmth of its people.
We look forward to seeing you on a new adventure in Argentina. ¡Hasta pronto!