Company Logo for Say Hueque
Specialists
Reviews for Say Hueque
Traveler Photos

Say Hueque

We are explorers – We are passionate – We are nature enthusiasts

In 1999, based on personal travel, dreams and passion Say Hueque Journeys was born! We are a travel company based in Argentina that creates sustainable and immersive travel experiences focused on connecting travelers with nature and our local communities.

We craft each and every one of our trips using local knowledge and the highest international standards, and that’s how we gained recognition from the most reputable travel sources in the industry. (National Geographic, The New York Times, Lonely Planet, Travel & Leisure, CNN to name a few…)

As local experts, and professional travelers, we know our region as if it was our own backyard, so we are able to design your dream journey, according to your style and budget. We don’t only work with the most exclusive properties but we are also very familiar with small boutique hotels, charming B&Bs, and the coziest boutique hotels.

We know how to visit the Perito Moreno Glacier in order to avoid crowds, when to trek in Torres del Paine for intimate experience with the Patagonian mountains and what time of day to visit Iguazú Falls to enjoy the best day-light and a personal encounter with this wonder of nature.

Compensating carbon emissions, operating plastic-free trips and committing to local communities is how we are leading to a more sustainable, responsible and meaningful way of exploring Argentina and Chile.

Say Hueque is part of the following groups: Argentina Travel Agents, Bolivia Travel Agents, Brazil Travel Agents

Featured trips & expertise

Discover breathtaking Iguazu Falls
Highlights of Argentina: Buenos Aires, Mendoza, & Iguazu Falls - 7 Days

Over seven days, you will discover some of the most spectacular natural wonders in Argentina, watch Tango dancers perform in Buenos Aires, and go wine-tasting at the foot of the Andes Mountains. You'll have one day to explore the vibrant city of Buenos Aires before traveling to the famous wine region, Mendoza, where you'll taste an array of different wines in the most spectacular settings during a Luján de Cuyo wine experience. You'll then travel high into the Andes and discover unforgettable viewpoints, towns, and a hike to Quebrada del Durazno before heading to Puerto Iguazú where you'll visit the famous Iguazú Falls from both the Argentina side and the Brazil side.

Iguazú Falls National Park, Argentina
Classic Argentina: Buenos Aires, Mendoza, Salta & Iguazú - 14 Days

This two-week itinerary explores the best sites in Northern Argentina combining outdoor activities, cultural excursions, and stunning views. Starting in Buenos Aires, you'll fly to Medoza to spend time in the famous Malbec vineyards. Next is the colonial city of Salta—jumping off point for rugged gorges, giant salt flats, and colorful deserts. Finish in the far north for immense waterfalls on both sides of the Brazilian border.

Laguna Esmeralda Hiking Trail near Ushuaia, Argentina
Best of Argentina - 14 Days

This adventurous two-week trip combines the best destinations Argentina has to offer with a range of outdoor activities and wildlife. On the itinerary are two cities (Buenos Aires and Ushuaia), a UNESCO-listed peninsula, and two national parks known for glaciers and hiking trails. There's also whale watching, snorkeling with sea lions, and a visit to South America's largest Magellanic Penguin colony for the ultimate photo ops.

Tierra del Fuego National Park
Classic Argentina: Buenos Aires, Patagonia, & Mendoza - 15 Days

This exciting 15-day itinerary highlights Argentina's top attractions combining urban culture, outdoor activities, and vineyard relaxation. After exploring Buenos Aires with a local guide, you'll fly to Patagonia for glacier trekking and unique excursions in the southernmost city in the world. Finish in high-altitude Mendoza—world-famous for Malbecs—to partake in wine tastings and kayaking in the surrounding Andes.

Outdoor activities in Patagonia's Lake District
Classic Argentina: Bariloche, Mendoza, & Salta - 13 Days

First-timers in Argentina will cover a lot of ground with this 13-day itinerary. Starting in Buenos Aires, you'll fly to Bariloche for a series of outdoor activities that capitalize on the views. Then, venture to Medoza's famous Malbec vineyards for wine tastings. Next is the colonial city of Salta—jumping off point for rugged gorges, giant salt flats, and colorful deserts in the country's far north. Spend your last night in a historic estancia and live the life of a real gaucho.

Patagonia's Mt. Fitz Roy at sunrise
Argentina for Adventurers – 14 days

Travel from Buenos Aires to Iguazú Falls with this itinerary filled with Argentina's natural wonders. Start in the cosmopolitan capital with dinner and dancing before traveling south to Patagonia. You'll explore glaciers, hike with views of Mt. Fitz Roy, and finish in the far north—at the Brazilian border—to explore hundreds of waterfalls for a real taste of adventure.

Recent Trip Reviews for Say Hueque

John

Fantastic Patagonia Vacation for Four Friends · Patagonia - Feb 23 - Mar 4, 2020

Traveler: John J. - Local specialist: Mery Morelli

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?,... read more

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?, and Freddy) were very good. Freddy in particular was very attentive and functioned almost as a 2nd tour guide rather than just a driver. He shared Mate with us, helped with lunch, and assisted us in navigating some rough terrain when we hiked to a waterfall near Lake Traful.
- Kawen Adventures was very responsive with including Rupert in our tours when his plans for fly fishing on 24 and 25 February did not work out.
- The gluten free lunch we requested through Mery was not provided for Patricia on the first day. Gabriela made the effort to ensure a gluten free lunch on Day 2, but the lunch providers need to improve their ability to respond to dietary restrictions in a creative way.
- The Design Suites hotel was comfortable and the restaurant at the hotel was very good. However, the rooms did not have good sound insulation, and the showers did not drain properly. The front desk staff were a bit surly and not very customer friendly.
- We thoroughly enjoyed all of the tours and activities in the Bariloche area, including strolling around town.
- The white water rafting was well organized and a fun day. Lack of changing or bathroom facilities at the shore where we began the trip was a challenge. The lunch provided was very nice.

2. El Calafate:
- The Esplendor Calafate Hotel was comfortable and had a good breakfast. The front desk staff was very helpful. We had to arrange our own laundry service in town as the hotel's clothes dryer was broken. I don't understand why the hotel could not have taken our laundry to a private facility, but this was a minor inconvenience. There was a problem with elevator floor not stopping at the same level as the corridor floor, which resulted in Carol tripping and falling. The hotel did take the elevator out of service, and fortunately Carol was not injured.
- The Perito Moreno Glacier tour was spectacular, and our guide Natalya was exceptional. She was fun, knowledgeable and responsive to our interests and requests. The itinerary incorrectly identified the meal to be provided as "breakfast". In fact, we ordered our box lunches to take with us from the hotel's kitchen.
- The bus trip from El Calafate to Puerto Natales was OK, but not the most comfortable bus we have experienced. The bus departed about 45 minutes late. The immigration and customs process to enter Chile was time consuming, and we waited in line outdoors in a very fierce wind.

3. Puerto Natales:
- The Weskar Lodge Hotel was cozy and comfortable, although the rooms are a bit small (challenging when you are traveling with luggage). The Ennos Restaurant in the Weskar Lodge is very good, as were the breakfasts. Nicole at the front desk was exceptionally helpful, and even adjusted the breakfast serving time to accommodate our schedule. They also were very helpful with arranging taxis, and coordinating the pick-up times with Patagonia Planet.
- We clearly did not receive the same level of personal service from Patagonia Planet that we enjoyed with Kawen Adventures and Huellas del sur. When we went to the pre-tour briefing on 29 February, Macerana of Patagonia Planet told us we would be in a group of seven (7) rather than with a private guide as per our itinerary. She also seemed to exaggerate the difficulty of the trek. We worked with Ines of Say Hueque while at the briefing and Patagonia Planet honored the commitment for a private tour.
- The vehicle that Patagonia Planet sent to pick us up at the airport appeared to be a personal vehicle and was too small for all our luggage (so we had to hold some bags on our laps).
- They did not provide the gluten free lunch that we had requested for Pat.
- They required that we travel to their office for the briefing rather than meet us at our hotel.
- It appeared that the first time they really paid attention to the requirements that you had arranged for us was when we showed up for the briefing on Saturday evening.
- The the trek in Torres del Paine National Park with Rosanna (our guide) went very well. Rosanna made adjustments to the pace, and Carol decided to stay at the "refugio" (where the cafe and bathrooms are) while Rupert, Pat and I continued. We did not make it all the way up the the lookout over the lagoon, but we made it onto the moraine. We were tired and it was getting late, so we decided to return. On the way back, Rosanna took us to a 2nd lookout behind the ranger station where we ate our lunch. We got back to the vehicle at about 6 p.m. We had a very good day. A little rain at the end, but otherwise the weather was very good (and not windy), although when we arrived at the lookout the clouds and fog was coming in and partially obscuring the 3 towers.
- Overall, Patagonia Planet seems more focused on the physical logistics of moving bodies to the Park, and not really focused on providing personal service and an experience matched to the needs of the client. That said, Rosanna was very attentive and accommodating to our needs and we had a great day.
- The tour of the Balmaceda & Serrano Glaciers was enjoyable, although a bit crowded due to the size of the group on the boat and on the trail. We very much enjoyed seeing the sea lions, and the interesting flora along the trail to the Serrano Glacier. The itinerary indicated that we needed to get a taxi to town to the 21 de Mayo office, but the Weskar front desk was able to call and confirm that they would pick us up at the hotel on the way to the dock.

4. Santiago de Chile:
- Luis, our driver, was great. It was nice that he did all the transfers for our stay.
- The Cumbres Lastarria Hotel was very luxurious and comfortable, and the staff very helpful. We had a great dinner at BocaNariz just a short walk from the hotel.

5. Regarding the entire vacation, we are very pleased with everything. The only significant issues have been that the tour providers did not provide the requested gluten free meals for Pat (although Kawen Adventures made an effort to provide a gluten free meal for Pat on the 2nd day), and the disconnect with Patagonia Planet regarding the private guided tour to Torres del Paine.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi John,

Thanks for taking the time to write us your feedback!
As I said before, it is good to know that you had a wonderful time in Argentina & Chile!
I will take care of the comments regarding the services in Chile to avoid any further inconvenience with other travelers; I will send the feedback to Patagonia Planet, and suppliers in Argentina too; and I´m sorry about the gluten-free meal.

It was very good to work for you and the group, planning your holidays.

I hope you keep choosing Say Hueque for further trips!
Best Regards,
Mery

Very helpful! · Chile - Dec 8 - Dec 17, 2019

Traveler: Nicolas C. - Local specialist: Daiana Andion

Everything was already fully detailed on the planning but getting on the sites itself, it got way more spectacular!

You also get the help you need and everywhere I stayed, the people were very helpful and nice and welcoming!
Even if you have the slightest misfortune (a delayed flight) they came to check on me and to adapt the planning accordingly.

All by all, it is something I will do again and i would recommend.
It helps you travel but does not forget to give you enough free time where necessary!

Daiana Andion profile photo
Daiana Andion, local specialist, responded to this review:

Hi Nico!!
I am so happy to know you enjoyed your trip!

It was a pleasure to plan the trip for you. Thanks for choosing Kimkim and Say Hueque for your trip!

Have a great year!

Kind regards
Daiana

Jacopo

Short and very well organized trip · Chile - Nov 25 - Nov 28, 2019

Traveler: Jacopo C. - Local specialist: Daiana Andion

Kimkim has been very helpful in organizing the trip while able to offer the best value for money service. Daiana has been very responsive also for small details. Huellas Del Desierto has been able to organize a short trip that was at the same time able to touch the most amazing areas in the time. The most beautiful one being the Altiplanos Lagunas.

Daiana Andion profile photo
Daiana Andion, local specialist, responded to this review:

Hi Jacopo!!
I am so happy to know you enjoyed your trip!

I hope this experience stays in your heart and in your mind forever. Thanks for choosing Kimkim and Say Hueque for your trip!

Kind regards
Daiana

Amy

Buenos Aires and Iguazu falls tour · Argentina - Nov 1 - Nov 7, 2019

Traveler: Amy P. - Local specialist: Mery Morelli

The trip to Argentina was incredible! Such convenience of having all of our transport coordinated for us. We loved the tango dinner show experience and our tour of Buenos Aires was fantastic. They accommodated the needs of my kids by scheduling us an earlier dinner tango show and a van service for our city tour which made sightseeing much easier for our family. Everything coordinated for us in Iguazu was excellent as well. I really liked Say Heque which was the tour company in Argentina that... read more

The trip to Argentina was incredible! Such convenience of having all of our transport coordinated for us. We loved the tango dinner show experience and our tour of Buenos Aires was fantastic. They accommodated the needs of my kids by scheduling us an earlier dinner tango show and a van service for our city tour which made sightseeing much easier for our family. Everything coordinated for us in Iguazu was excellent as well. I really liked Say Heque which was the tour company in Argentina that they used. Our tour guide Laura was friendly, warm, knowledgeable, and her English was perfect. I really liked the games and kid facts she incorporated into the tour. My only suggestion for improvement for Kim Kim and for Mery would be that they should recommend “kid friendly” itineraries and time schedules from the beginning...I really had to specifically ask for this rather than our agent suggesting things from the start. My experience using in Kim Kim for my trip in Ecuador was different in the sense that right from the start they made sure we had everything booked that was kid appropriate. No big deal this time around, as Mery was happy to help and was very flexible, and overall everything was excellent!!! Thank you!

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Amy,

Thanks for your feedback!

I am really happy to know that you had a great experience!

After 20 years of creating solo and group travels, we are really happy to start specifictly to work with family programs and your comments and your experience is really helpful to us! Thanks for your suggestion and also thanks for take time to be very specific about what you loved during your visit.

I hope you keep choosing Kim Kim you your trips!
Best Regards,
Mery

acatama trip · Chile - Oct 7 - Oct 18, 2019

Traveler: lawrence p. - Local specialist: Mery Morelli

Edwuardo was good, at times a bit condescending. I think he needs to show more background info on the trips he guides in other words plants and animals. Trips were to short. Back to the hotel by 14:00. I paid a lot of money not to have short days. On one day we did the geyser basin plus the 10km hike that was to be schedule the next day. back to hotel by15:30. because of this I pointed out to my guide that I had an empty day. We ended doing a hike up this volcano. Again back early. Your... read more

Edwuardo was good, at times a bit condescending. I think he needs to show more background info on the trips he guides in other words plants and animals. Trips were to short. Back to the hotel by 14:00. I paid a lot of money not to have short days. On one day we did the geyser basin plus the 10km hike that was to be schedule the next day. back to hotel by15:30. because of this I pointed out to my guide that I had an empty day. We ended doing a hike up this volcano. Again back early. Your rep. Santiago should have met me, not talk on the phone and give me a number to contact. You should REALLY stress with your clients in Chile not to lose their PDI and were to get a replacement. This will avoid challenges I had to put up with hotel manager in San Pedro(19% surcharge on hotel cost if I could not get one by the end of my stay)

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Lawrence!

Thanks for your feedback!

Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
According your request, we arranged 10 days trekking in San Pedro de Atacama, with one of our best guides in the area, Eduardo.
From our side we worked hard to do everything humanly possible for giving you the chance to have a memorable experience in our beautiful South America.... read more

Hi Lawrence!

Thanks for your feedback!

Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
According your request, we arranged 10 days trekking in San Pedro de Atacama, with one of our best guides in the area, Eduardo.
From our side we worked hard to do everything humanly possible for giving you the chance to have a memorable experience in our beautiful South America. We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.
I will give your feedback to our local supplier, to work in improve their experience in the area.

Regarding PDI, I sent you the copy same day that you lost it, thanks that our support team 24x7 it is always ready if a problem arises and we support operationally and in logistics in all destinations during your trip.

I hope that among this, you have had a great time in Chile!
I remain at your disposal for any other comment,
Warm Regards,
Mery

Edlyn

Trip to Argentina · Argentina - Sep 1 - Sep 6, 2019

Traveler: Edlyn G. - Local specialist: Mery Morelli

Considering how packed our schedule was for this trip, things ran smoothly. Service by Marcela in Buenos Aires was amazing. Thank goodness for her because we didn't know about the weight limits in our carry on to fly to El Calafate. Tour around Buenos Aires with Nicolas was fun. It was nice that we were the first to get picked up so we could talk about other things that interested us about Argentina
There was a small hiccup when we got to El Calafate and nobody was there to pick us up. It... read more

Considering how packed our schedule was for this trip, things ran smoothly. Service by Marcela in Buenos Aires was amazing. Thank goodness for her because we didn't know about the weight limits in our carry on to fly to El Calafate. Tour around Buenos Aires with Nicolas was fun. It was nice that we were the first to get picked up so we could talk about other things that interested us about Argentina
There was a small hiccup when we got to El Calafate and nobody was there to pick us up. It seems like someone missed our reservation entirely since our hotel was also closed for business when we got there. Luckily, another hotel owned by the same company was available for us.
Tours and service after that was great. Noelia was with us during our tour to Perito Moreno. We loved she had lots of information about the area for us.
Private Service from Puerto Natales was a bit scary sometimes. A three hour long trip was done in two hours and 15 minutes. We were going FAST!
When we got to Santiago, the driver was not waiting where we were told. He didn't know he had to wait for us there. All got sorted after I called.
Hotel in Santiago was super convenient. Perfect way to finish; close to parks and restaurants.
We liked that we had a combination of full service hotels to smaller boutique ones. We liked that for the most part things were confirmed for us by Say Hueque before we had to do so.
Thank you Mery for helping us plan this amazing trip!

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Edlyn,

Thanks for the feedback!
It is good to know that you had a wonderful time in Argentina & Chile!
I will take care of the comments regarding the services in El Calafate to avoid any further inconvenient with other travellers, this can not happen, thank you for let me know!
It is the main goal of Say Hueque with Kim Kim to create the best Travel Experiences.

I hope you contact us in a next trip!
Regards,
Mery

Soumava

Chile 2019 Trip · Chile - Jun 28 - Jul 8, 2019

Traveler: Soumava A. - Local specialist: Daiana Andion

It was a great pleasure working with Daiana. She replied to all my questions throughout the planning phase and helped me customize my trip. I will give her a wave on top of the 5 star rating.

Atacama:
1) Our private guides Alejandra, Frank, and Javier (driving us) to the Moon and Mars Valley and the Rainbow Valley were absolutely fantastic. They had the passion and experience to match that of ours. They took pleasure answering our questions or even look up the internet to do so.
2) The... read more

It was a great pleasure working with Daiana. She replied to all my questions throughout the planning phase and helped me customize my trip. I will give her a wave on top of the 5 star rating.

Atacama:
1) Our private guides Alejandra, Frank, and Javier (driving us) to the Moon and Mars Valley and the Rainbow Valley were absolutely fantastic. They had the passion and experience to match that of ours. They took pleasure answering our questions or even look up the internet to do so.
2) The group tour guides for the Cejar Lagoon and Tatio Geysers were great too but were not of the same quality as those on our private trips. They were friendly an responsive though. Although not too knowledgeable about the geology and scientific facts that they were explaining.
3) Star grazing was out of the world, I wish we could do more.
4) Location of the Hotel, friendliness of staff, proximity to major restaurants an town center was great.

Easter Island:
1) Stunning group tours at Easter Island. Great organization, improvisation when it started raining to add two trips into one helped us see everything planned.
2) Durande (might be butchering his name), our tour guide was a native Rapa Nui with the great depth and breadth of knowledge that impressed us.
3) Private tour to watch sunset at Tahai need not be a guided tour. All we needed is a vehicle to go to the spot. The tour guide was friendly and did his job, but there were not much to guide.
4) Location of the Hotel was too far from the town center. I would recommend giving us a choice even that makes a price difference. One option should be near town center or near beach the other option could be the one where we stayed.

Overall a 5 Star experience. Appreciate Daiana's willingness to help, good organization of the tours, and reasonably priced for the value we got.

Will highly recomment Kimkim and Say Hueque and will use them for our next trip to South America.

Best regards,
Soumava Adhya
s_adhya@yahoo.com

Daiana Andion profile photo
Daiana Andion, local specialist, responded to this review:

Hi Soumava!!
Many thanks for your feedback! I loved all your photos!!! I am so happy to know you had a great trip

I loved the picture of the sunset and all those landscapes!! It looks amazing

We are glad to know that you have had good guides and we really appreciate the feedback, that makes us improve our services through your experience.

Thanks for trust in us and we hope you trust in us in your next adventure!

Warm Regards from Buenos Aires,
Daiana

Trip to Argentina · Argentina - Jun 30 - Jul 5, 2019

Traveler: Darla M. - Local specialist: Mery Morelli

The entire kimkim team was fantastic! We had several flight delays and changes and could not have been more impressed by the support provided by Mery, our drivers and our tour guides to quickly and seamlessly resolve any issues with the airlines. Knowing we had a team behind us we could depend on was an added bonus.

Our guide, Manuel, in Iguazu was terrific!

I cannot recommend kimkim enough and will reach out to the group first as we begin planning or next journey.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Darla,
Thanks for your review!
I am really happy to know that you had a great experience and also that all the flights problems were solved in time. It is the main goal of Say Hueque with Kim Kim to create the best Travel Experiences!
I hope to see you planning a new travel soon!
Warm Regards,
Mery

Stanley

Norte Grande/Norte Chico trip · Chile - Jun 9 - Jun 27, 2019

Traveler: Stanley W. - Local specialist: Mery Morelli

Chile is an outstanding travel experience. I have traveled extensively in the world and I believe the country of Chile is one of the best. The scenery is stunning and the people are warm and friendly. My wife and I returned from a three week trip yesterday and are basking in the afterglow.
Our guide and driver in the Santiago and the Elqui valley areas were Alejandro and Luis. There can be no better guide than Alejandro with Senderos Nativos and no better driver than Luis.
Alejandro is a... read more

Chile is an outstanding travel experience. I have traveled extensively in the world and I believe the country of Chile is one of the best. The scenery is stunning and the people are warm and friendly. My wife and I returned from a three week trip yesterday and are basking in the afterglow.
Our guide and driver in the Santiago and the Elqui valley areas were Alejandro and Luis. There can be no better guide than Alejandro with Senderos Nativos and no better driver than Luis.
Alejandro is a personable individual whom I immediately felt comfortable with on an interpersonal level. I feel privileged to be shown the country of Chile by a person of his stature. He is brilliant in his knowledge of all aspects of Chilean culture, history, flora, fauna, and landscape etc. Luis is likewise easy to get to know and is extremely efficient and dependable. He has raised the level of driving to an art and I never once felt uncomfortable with him behind the wheel.
Travel to the Atacama area is a must. It is a travel experience that is singularly unique and powerful.
Our guide and driver in this area was Javier with Huellas del Desierto. Like the two individuals just mentioned, he is easy to communicate with and is completely knowledgeable of the Atacama area. He went above and beyond to make our experience in San Pedro both fun and informative. He is a professional in every sense of the word.
Our guide in Valparaiso was April who was perfect in every sense. Valparaiso is another must visit travel destination. April brought the city alive in a manner that would have been impossible without her.
Mery ( primarily) and Daiana (backup) worked hard to make our travel experience happen the way I wanted. Mery was critical to the success of the trip and she came through perfectly. Daiana also provided assistance at critical moments. Everything that was arranged happened as planned and occurred like clockwork. I have friends and family considering a trip to Chile and Argentina and I would not hesitate to recommend either one of them for travel assistance.
All of these individuals are complete professionals and are excellent at their respective skills. I have never written a review before but I can honestly say if you are planning a trip to Chile and/or Argentina, you can have complete trust and confidence in them to provide an unforgettable first rate travel experience.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Stan,
As I have commented to you before, I really happy to know that you had an amazing trip and thank you very much for your words!!
I will send this to our local representatives in Chile to let them know that you had a very good experience :)
It is the main goal of Say Hueque with Kim Kim to create the best Travel Experiences, and we understand your expectations were fully satisfied.
I hope to have the opportunity to help you, or to your family and friends, in a future adventure.
Thank you again for take the time to write us and share this review!
Have a great time,
Warm Regards,
Mery

Best Treks in Patagonia · Patagonia - May 3 - May 7, 2019

Traveler: Kate D. - Local specialist: Mery Morelli

All came together well. Guides were very knowledgeable and had a sense of humour which is always a bonus. Mery had everything planned and organized. Thank you 😊

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Kate!

Thanks for your feedback! It is great to know that you had a wonderful time in Patagonia and everything went well as planned!

I hope you contact us in a next adventure!
Regards,
Mery

Torres del Paine · Chile - Apr 15 - Apr 19, 2019

Traveler: perry c. - Local specialist: Mery Morelli

The first two nights of the trip were terrible. Our original campsites were indiscriminately closed without warning. As a result all the campers were forced to use the facilities of much smaller refugios, which were inadequate for the number of people. We were herded in and out of the eating areas like cattle, with strict time limits for consuming our meals.

Furthermore, I was dramatically overcharged compared to other people in my group who booked directly with the tour operator, Chile... read more

The first two nights of the trip were terrible. Our original campsites were indiscriminately closed without warning. As a result all the campers were forced to use the facilities of much smaller refugios, which were inadequate for the number of people. We were herded in and out of the eating areas like cattle, with strict time limits for consuming our meals.

Furthermore, I was dramatically overcharged compared to other people in my group who booked directly with the tour operator, Chile Nativo. I was charged approximately $2500 US, including KimKim's fee, while others in my group paid approximately $1700 US!! I have requested a refund and will not use or recommend KimKim's services to my social network unless I am properly reimbursed. This is very unprofessional.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Perry,

Thanks for your feedback.
Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
Torres del Paine is a unique and exclusive place in South America that gives the opportunity to connect with the environment and spectacular landscapes.
In remote places like Torres del Parque National Park is, and in this kind of adventures, and at this time of the year (almost... read more

Hi Perry,

Thanks for your feedback.
Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
Torres del Paine is a unique and exclusive place in South America that gives the opportunity to connect with the environment and spectacular landscapes.
In remote places like Torres del Parque National Park is, and in this kind of adventures, and at this time of the year (almost winter for this area), the climate can not be the best to visit it, but it gives you the authentic feeling to be the only group at the park, and avoid the crowd that you can find during summer.
We trust deeply in our guides and in what they consider that is the best for the group during these multi-days treks.
I sincerely hope that in spite of the weather and of not luxury refuges, you enjoyed an amazing place like Torres del Paine is.
Also keep in mind that when making a reservation through SAY HUEQUE, with all the services, you will receive a high level customer service that you would not expect when booking as individual services. We have experience in travel planning and custom itinerary design, we support 24x7 throughout the trip if any problem arises, we support operationally and in logistics in all destinations during your trip and we have the benefits of continuous and long-term investment to ensure a competitive pricing environment, while we work with the best partners, hotels and possible guides to ensure the perfect trip.
From our side we worked hard to do everything humanly possible for giving you the chance to have a memorable experience in our beautiful South America. We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.

Best Regards,
Mery

Wonders of Chile - 14 Days · Chile - Apr 21 - May 5, 2019

Traveler: Sherwin B. - Local specialist: Mery Morelli

This was my first time in South America and Chile, and also my first time as a solo traveler. Mery put together a fantastic and thorough 15 day itinerary for me in Chile covering all the highlights and more that I had not thought off. I am grateful and privileged to have covered so much of Chile in such a short amount of time. All credit for this goes to Mery and her team.

The tours that were arranged were on-time, professional and very informative. The guides, whilst mainly catering to... read more

This was my first time in South America and Chile, and also my first time as a solo traveler. Mery put together a fantastic and thorough 15 day itinerary for me in Chile covering all the highlights and more that I had not thought off. I am grateful and privileged to have covered so much of Chile in such a short amount of time. All credit for this goes to Mery and her team.

The tours that were arranged were on-time, professional and very informative. The guides, whilst mainly catering to Spanish speaking passengers, also took the time and patience to explain the same to me in English.

I was also impressed with the accommodation that was booked, it felt like someone had really thought about the location and quality of the places. The accommodation in the various towns/cities was centrally located, close to shops and restaurants and very comfortable.

The highlights of the trip were the San Pedro de Atacama desert (would recommend the Altiplanics Lake tours, Laguna Cejar, Moon Valley tour & the Night Sky tour) which has so many varying and unique landscapes. Patagonia including the Torres del Paine national park and Balmaceda/Serrano glaciers are a must see, these are truly spectacular.

Overall a very well organised and thought out trip, that exceeded my expectations. Thank you for putting this together and ensuring I had a great experience. Would not hesitate to recommend kimkim/Say Hueque again.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hola Sherwin!

Thanks for your feedback! It is great to know that everything went well as planned!
Also thanks for take time to be very specific about what you loved during your visit :)
It is really good to me to know that your first experience as Solo traveler was fantastic!

I hope to see you planning a new travel soon!
Warm Regards,
Mery

Trip to Chile · Chile - Mar 20 - Mar 29, 2019

Traveler: Judy R. - Local specialist: Daiana Andion

Chile 2019 - thank you to Daiana and all the drivers and tour guides who made this a trip of a lifetime. Hotel Ismael is Santiago is perfect. Matetic Winery is a must see. Atacama desert experience was beyond expectations. Judy

Chile · Chile - Mar 23 - Apr 13, 2019

Traveler: Peter P. - Local specialist: Daiana Andion

I liked that kimkim provides suggested itineraries. It helped me to decide what to do on my trip. It resulted in my choosing to start in Buenos Aires, going to Ushuaia and finishing up in Chile. This was my first time using kimkim, so I was unsure of the quality of the service I would be receiving but I was happy with how things turned out.

My reason for giving only four stars is that there was quite often a lag in communication. I would request something or ask a question, and... read more

I liked that kimkim provides suggested itineraries. It helped me to decide what to do on my trip. It resulted in my choosing to start in Buenos Aires, going to Ushuaia and finishing up in Chile. This was my first time using kimkim, so I was unsure of the quality of the service I would be receiving but I was happy with how things turned out.

My reason for giving only four stars is that there was quite often a lag in communication. I would request something or ask a question, and sometimes would only receive a response days later. An immediate response, such as “We got your question, please give us a few days to get back to you”. would have been helpful.

As well, a breakdown of the costs would have been helpful. I only received a total dollar amount with no idea of the costs for the individual tours and accommodations.

Daiana’s service was good. The tour companies she chose were excellent. The tour guides, Sandra in Buenos Aires, and Gabriel in Ushuaia were first class. Sandra spent more than a half day with me. She was flexible in that she was able to start the tour right away instead of waiting until the afternoon. She was very knowledgeable about the city, took me to places that matched my interests, and gave me good advice for the next day when I was on my own.

Gabriel of Nunatak was fantastic as well. I liked being in small groups, he was also very knowledgeable, and provided a good insight into life in Argentina. The lunches provided by Nunatak were very good as well. Daiana picked excursions for me that I found very pleasing. I was happy with everything that she organized.

Again, the area for improvement would be communication. The pickup in the airports were difficult as it took time before I was able to find my driver. Maybe I should be wearing a sign and stand somewhere near the exit of the arrivals area instead of trying to find the driver.

I had difficulty using the emergency numbers provided with my cell phone while at the airport. Nothing seemed to work. At the Buenos Aires airport, the number that finally worked was the one for outside of the city but still in Argentina. It would have helpful to know that at the airport, one should use that particular number.

In Calama, it was particularly difficult. The written instructions sent me to the wrong counter.
Transfer Andion had no idea who I was, and it was only by accident that I found out that arrangements had been made with another taxi service. As well, I didn’t really need a pickup as the resort I was staying in (Awasi) always comes to pick up their guests. I am not sure why Daiana was unaware of this and made these other arrangements.

Finally, on the day of departure for going back to Canada, the written instructions indicated my driver was to pick me up at 2:15 pm. His understanding was that the pickup time was 3:00 pm. Another communication breakdown.

So on the whole, the service was good, but I can’t give it an excellent rating because of these communication issues.

Daiana Andion profile photo
Daiana Andion, local specialist, responded to this review:

Hi Peter,

Thanks for your review! We really appreciate the feedback, that makes us to improve our services through your experience.
Daiana is enjoying her holidays, that is why I (Mery) am answering :)
We are glad to know that you have had good guides, and we will check the communication issues that you have commented, we don´t want that details ruin a next adventure!

Thanks for trust in us and we hope you trust in us in a next adventure!
Warm Regards from Buenos Aires,
Mery

Jose Mario

Trip to Chile · Chile - Mar 12 - Mar 25, 2019

Traveler: Jose Mario V. - Local specialist: Mery Morelli

With the help of Mery, I had a wonderful time in Patagonia. She planned a 14day trip of trekking in Patagonia and suggested locations I had not considered that ended up being incredible. El Chaltén, Argentina, was a wonderful addition to my original plans and I would have not discovered this wonderful town if not for Mery. She and her team at Say hueque deserve all the credit for my visit to the Argentine side of Patagonia being a success. Mery also booked a guided trek of Torres del Paine... read more

With the help of Mery, I had a wonderful time in Patagonia. She planned a 14day trip of trekking in Patagonia and suggested locations I had not considered that ended up being incredible. El Chaltén, Argentina, was a wonderful addition to my original plans and I would have not discovered this wonderful town if not for Mery. She and her team at Say hueque deserve all the credit for my visit to the Argentine side of Patagonia being a success. Mery also booked a guided trek of Torres del Paine National Park, Chile, with Chile Nativo that was incredible. The park itself is one of the most beautiful places I have ever seen. But the treks were great in large part because of my guide Josefa aka Pepa. She was incredibly nice, helpful, and knowledgeable about the park and Patagonia in general. I am so greatful to have had her as my guide, she did an amazing job. Thank you Mery, Pepa, and kimkim for making my trip to Patagonia a success!

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Jose,

Thanks for your feedback!! I am glad to know that you had a good experience travelling with us! Thanks for take time to make a review with to many details :) I will send the comments to Pepa!
I hope this has been a very good start of year for you!

I hope you trust in us in a next adventure!
Warm Regards,
Mery

Santiago Chile · Chile - Feb 27 - Mar 1, 2019

Traveler: Katie A. - Local specialist: Mery Morelli

Really enjoyed the trip that Mery coordinated. Drivers were very professional (some spoke only Spanish and some were fluent in English- all were fabulous and went out of their way to make sure we had the best experience). Note, be very specific with your wishes if you don’t want to take a long (South American style) lunch and would rather finish up earlier in the day. Sometimes a late afternoon vineyard tour and tasting makes for a sleepy evening. We had some last minute schedule changes... read more

Really enjoyed the trip that Mery coordinated. Drivers were very professional (some spoke only Spanish and some were fluent in English- all were fabulous and went out of their way to make sure we had the best experience). Note, be very specific with your wishes if you don’t want to take a long (South American style) lunch and would rather finish up earlier in the day. Sometimes a late afternoon vineyard tour and tasting makes for a sleepy evening. We had some last minute schedule changes and the team went above and beyond to accommodate our requests. Would definitely go through kimkim again!

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Katie,

Thanks for your feedback! I am glad that you had a good time in Santiago and you could taste their wines! I hope the rest of your trip goes extraordinary!

Warm Regards,
Mery

Best of Patagonia - 9 Days · Argentina - Jan 25 - Feb 3, 2019

Traveler: Douglas A. - Local specialist: Agustin Orso

Overall great experience. Very organized. Good communication along the way.
Only guide was Sandra. Great several hours touring Buenos Aires.
Small tweaks. Highlight cost of national parks and that it is cash only.
Acknowledge that AM tours may be late because of multiple pickups. Important to be ready however less stress if you know that last pickup may be 30 minutes after set time.
Note actual length of bus rides.
I would combine the two itineraries provided.
Overall well put together trip.

Agustin Orso profile photo
Agustin Orso, local specialist, responded to this review:

HI Douglas,

Thank you fror trusting us.
Glad to know you liked your trip :)

Kind regards

Prerak

Trip to Chile · Chile - Jan 30 - Feb 2, 2019

Traveler: Prerak P. - Local specialist: Daiana Andion

Thanks to Kimkim our W trek was amazing. Diana was fantastic in all sense. She responded promptly and made changes to our itinerary as required.

Only one suggestion, which is for fantastic sur, on day we could have stayed in Frances, day 3 Paine Grande which would have made things a bit better in terms of covering more.

We will definitely come back to Kimkim for our next Chilean and Argentina adventure

Thanks,
Pre and Elisabeth

Daiana Andion profile photo
Daiana Andion, local specialist, responded to this review:

Hi Prerak!!
I am so happy to know you had a good time in Torres del Paine!

It is the main goal of Say Hueque to create the best Travel Experiences,
We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.

Thank you very much for your review,

Daiana

Best of Patagonia - 9 Days · Argentina - Jan 14 - Jan 26, 2019

Traveler: Rob S. - Local specialist: Agustin Orso

Your team did a great job with the overall organization of the trip. We were met at EZE by Ceci, who provided a bottle of wine. All connections were spot on. We took two trips out to Perito Moreno glacier. If I had realized how long it takes to get out there, I might have made a change in our daily itinerary...still, not a big deal. I thought the cave on the way to Torres Del Paine Park was interesting, but not sure it was worth the time. Everything else was spectacular. We were well... read more

Your team did a great job with the overall organization of the trip. We were met at EZE by Ceci, who provided a bottle of wine. All connections were spot on. We took two trips out to Perito Moreno glacier. If I had realized how long it takes to get out there, I might have made a change in our daily itinerary...still, not a big deal. I thought the cave on the way to Torres Del Paine Park was interesting, but not sure it was worth the time. Everything else was spectacular. We were well prepared for the weather, and the changes. I had no idea of the wind conditions. Not a complaint, but wow, Puerto Natales was windy!! The hotel in El Calafate was well located, but they had some issues with the heat (too much). I think El Chaltén is a special place. The hiking was unbelievable, even though I came up about 600 Meters short of the lake on the Fitzroy trail. My sons made it. Was surprised how cheap food was in Argentina, but also how expensive it was in Chile (relatively speaking). Another thing I found interesting. The size of the area and how long it takes to get around. El Calafate to Puerto Natales...especially going down was a long haul. Again, not complaint, just an observation. Thank you for all you did!!

Agustin Orso profile photo
Agustin Orso, local specialist, responded to this review:

Hi Rob,

Thank you fror trusting us.
Glad to know you liked your trip :)

Kind regards

Patagonia 40th - Argentina · Argentina - Dec 27 - Jan 5, 2019

Traveler: Peter B. - Local specialist: Maria Szlafsztein

Maria was wonderful from start to finish. She picked a terrific itinerary and gave great advice on where to go and how many days to spend. All the arrangements she made went off without a hitch. She helped with changes and a traveler who had to change plans last minute due to illness. We all had a wonderful time and I would use Maria again in a heartbeat!

Annabel

Trip to Chile · Chile - Dec 13 - Dec 31, 2018

Traveler: Annabel S. - Local specialist: Mery Morelli

We had an incredible trip. Everything went smoothly, we were met and picked up promptly at every location/airport etc. The guides were good especially James? on the half day tour of Santiago and Ozzie (Ozwaldo) on the half day Altiplanics Lagoon Trip in Atacama Desert. The street art and painted houses in Valpariso were interesting , Vina Del Mar was not.
I would highly recommend the drive we took from Puerto Montt through part of the lake district to Bariloche, while Bariloche is very... read more

We had an incredible trip. Everything went smoothly, we were met and picked up promptly at every location/airport etc. The guides were good especially James? on the half day tour of Santiago and Ozzie (Ozwaldo) on the half day Altiplanics Lagoon Trip in Atacama Desert. The street art and painted houses in Valpariso were interesting , Vina Del Mar was not.
I would highly recommend the drive we took from Puerto Montt through part of the lake district to Bariloche, while Bariloche is very touristy and commercialized the scenery around it is breath taking.
Our accommodations were all good especially as we were on a budget. It would have been nice to have had an early check in at San Pedro Atacama Hotel as we had been travelling since 3 AM and had arrived at the hotel at 10:30 AM and had to wait until 2 PM to check in. This was NOT disastrous but it would have been great to get into the room earlier.
The small hotel in Francis Drake in Porto Natales was really lovely and comfortable and the people there very sweet and accommodating.
The mix up with our final hotel in Santiago was unfortunate but Mery took care of it the moment we contacted her and it all worked out very nicely in the end.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Annabel!

Thanks for your feedback and to take your time to do it! we are glad to know that you had a good experience travelling with us!
It is important to us to improve our services through the feedbacks of our travellers. Thanks for the details of the good comments, and also we are glad that you contacted us very fast to solve the inconvenience in the hotel in Santiago.

I hope you trust in us in a next adventure!
Regards,
Mery

Desert · Chile - Nov 24 - Nov 26, 2018

Traveler: Amber J. - Local specialist: Daiana Andion

This was a complete mess.
We were given no details regarding the tours beforehand. Only what time they began.
The paperwork said someone would be in touch to confirm our pickup time, etc. We didn't hear from anyone. I had to make an international call at midnight the night before to find out when we should be ready. When I inquired about a drop-off time, she couldn't tell me.
Then, we hated our guide (about 99% sure she was hungover). She threw up the entire first half of the tour, told... read more

This was a complete mess.
We were given no details regarding the tours beforehand. Only what time they began.
The paperwork said someone would be in touch to confirm our pickup time, etc. We didn't hear from anyone. I had to make an international call at midnight the night before to find out when we should be ready. When I inquired about a drop-off time, she couldn't tell me.
Then, we hated our guide (about 99% sure she was hungover). She threw up the entire first half of the tour, told us next to nothing about the places we saw. Then we were dropped off in town at the tour office, so had to walk back to the hotel. We only had about an hour and a half in between tours. The morning tour was so miserable, we didn't even go on the 2nd tour of the day.
We did however, stop by the tour office to find out what time our next morning pick up would be.
And lo and behold, we had the same guide. At least she was not sick the following day, but we were once again underwhelmed with her knowledge. We basically ended up eavesdropping other tours who had knowledgeable guides with interesting information.

Overall, our experience in the Atacama desert was underwhelming, which was extremely disappointing considering all the wonderful things we heard about it before going.

Daiana Andion profile photo
Daiana Andion, local specialist, responded to this review:

It saddens me to know you are going thought this situation. It is the main goal of Say Hueque to create the best Travel Experiences, and we understand your expectations were not fully satisfied.

As a differential service and for which Say Hueque stands out as the leader in receptive tourism for 20 years, we offer an emergency telephone service 24/7 while you travel. It is a pity that you didn't contact us during your trip. If we had known the problems that were happening, we would have... read more

It saddens me to know you are going thought this situation. It is the main goal of Say Hueque to create the best Travel Experiences, and we understand your expectations were not fully satisfied.

As a differential service and for which Say Hueque stands out as the leader in receptive tourism for 20 years, we offer an emergency telephone service 24/7 while you travel. It is a pity that you didn't contact us during your trip. If we had known the problems that were happening, we would have automatically changed the guide, the tour or even the supplier.

Regarding the organization of the tours, the ideally was to have one tour a day to avoid being on a rush between excursions, but we followed your request of doing as many tours as possible on the time you had, so that schedule we did was the only possible alternative.

Really, It was a pity not to have known this before as we always try to solve the itinerary of our passengers in the best way possible; The spirit of this company and our main goal is to design unforgettable experiences in our beautiful country.

We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.

Best of Patagonia - 9 Days · Argentina - Nov 1 - Nov 1, 2018

Traveler: Cat B. - Local specialist: Agustin Orso

The entire trip went as smoothly as possible. All transfers were on time, all guides were quite knowledgeable and gracious hosts. We thoroughly enjoyed the experience and would love to return. We had many unique experiences and were grateful to see them all. The most spectacular were the Beagle Channel tour in Ushuaia, the hiking in El Chalten and the Perito Moreno Glacier tour near El Calafate.

Agustin Orso profile photo
Agustin Orso, local specialist, responded to this review:

Hi Cat,

I´m really happy to know you enjoyed your trip and that you were able to experience unique things.

Kind regards

Best of Uruguay/Chile · Chile - Jul 25 - Aug 4, 2018

Traveler: Matthew D. - Local specialist: Maria Szlafsztein

I have done a good few trips and this one was definitely up there with the best. I travelled the length and breadth of Chile - which has plenty of the former and very little of the latter, so it meant a lot of flying north and south. I feel like I got a taste of the entire country, from Atacama to Patagonia. Could doubtless have spent longer at a few key places, but on the other hand, Chile is such a long way to come from the UK I felt I had to pack as much in as possible on this one trip. I... read more

I have done a good few trips and this one was definitely up there with the best. I travelled the length and breadth of Chile - which has plenty of the former and very little of the latter, so it meant a lot of flying north and south. I feel like I got a taste of the entire country, from Atacama to Patagonia. Could doubtless have spent longer at a few key places, but on the other hand, Chile is such a long way to come from the UK I felt I had to pack as much in as possible on this one trip. I met some lovely people, both other travellers and tour guides (especially Roderigo, tour guide to Valparaiso, Elvin, guide to Osorno and Petrohue, and Victor, guide to Chiloe island). My interactions with natives were curtailed by my regrettably poor Spanish - it was noticeable that many Chileans spoke little or no English, including airline staff and even people at Information desks, so English speakers should be aware that many of the service personnel do not have the level of English that some other countries do. This is not a criticism, and the attitude of the Chileans that visitors to Latin America should speak decent Spanish is perfectly reasonable. Having some command of the native tongue is obviously desirable, and I am sorry that mine was limited. That aside, the people were helpful and things ran smoothly - I was impressed by the efficiency of the Chilean airline Sky and the airports that I passed through; the embarkation, departures, and bag claims were some of the fastest I've experienced, which takes a lot of the hassle from flying. The scenery throughout was spectacular, notably in Atacama, Lake District and Torres del Paine. I also enjoyed a couple of days in Santiago, which is an underrated city. Some great food and drink, not least the pisco sours. All in all, a memorable trip and a country I would strongly recommend. Thank you kimkim, and Maria!

Maria Szlafsztein profile photo
Maria Szlafsztein, local specialist, responded to this review:

Deat Matt,
Your feedback is very beautiful!
I am really happy that you have enjoyed this experience in Chile with us!
This is what I love most about my job, knowing that it was a memorable experience for your whole life, a dream come true!

I wish you the best from South America!
I hope to help you travel and fulfill more dreams in the future.
My best wishes to you,
Maria.

Dylan

adventure, hiking,camping · Argentina - Jun 4 - Jun 7, 2018

Traveler: Dylan G. - Local specialist: Agustin Orso

Very easy to book and easy to deal with. Well organised everything went smoothly hotel was nice and the tour was fine. Will reccomended services

Agustin Orso profile photo
Agustin Orso, local specialist, responded to this review:

Hi Dylan,

We are glad you enjoyed your trip.

Kind regards