Kimkim Trip Reviews for Ecuador

4.9
Based on 328 ratings
Read 328 verified reviews by travelers who booked their trip to Ecuador on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Mathias put together a fantastic photography ...
Ecuador | Nov 15 - Nov 21, 2021

Mehdi
Mehdi Z.
Houston, TX | Reviewed on Dec 03, 2021

Mathias put together a fantastic photography trip in the Quilotoa and Imbabura regions of Ecuador. All lodging, guides and drivers were excellent and on schedule. Mathias was always available for questions and assistance when needed and he even went to the length of accompanying me for a couple of days in the trip. He is very professional and has a gift to quickly and exactly understand his clients needs. I cannot thank him enough and would recommend him to anyone for future trip planing in Ecuador, a country he knows very well.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Dec 09, 2021

Mehdi,

thanks a lot for your review! It was indeed an interesting trip we put together, and I enjoyed accompanying a part of it. And judging by the photos I have seen, I think your trip was a success!
I am looking forward to helping you organize another trip in the future to explore the other parts of this versatile country. PS.: Greetings from Alejandro!

Ecuador is as phenomenal as our planner and guide
Ecuador | Nov 19 - Nov 28, 2021

Ellen
Ellen R.
Manhattan, KS | Reviewed on Nov 30, 2021

Everything about the trip was well-executed and wonderful! From the beginning planning stages with Jacky to the days with our guide Dario, we really had an amazing experience. You can tell that both of these individuals love their country and have a passion for what they do. I don't think we could have had quite the experience without the proper planning. The lodging was incredible and Dario took us out to places we wouldn't have even thought of. I'm really glad my husband and I took a chance and booked through kimkim. It was our first trip with them but won't be the last!

Local specialist:
Jackeline
Jackeline V.
Ecuador | Replied on Dec 01, 2021
Dear Ellen,
Thank you so much for your nice review and for sharing your experience!
I am really happy that you and James enjoyed your time in Ecuador. For me was a great experience to organize your tour and be part of the memories you have of Ecuador and our people. If someday you decide to visit the Galápagos Islands, I will be happy to help you to create an unforgettable tour.
By the way, Dario said he enjoyed guiding your tour, and he keeps the best memories of this time.
Thank you for...
Read more

Dear Ellen,
Thank you so much for your nice review and for sharing your experience!
I am really happy that you and James enjoyed your time in Ecuador. For me was a great experience to organize your tour and be part of the memories you have of Ecuador and our people. If someday you decide to visit the Galápagos Islands, I will be happy to help you to create an unforgettable tour.
By the way, Dario said he enjoyed guiding your tour, and he keeps the best memories of this time.
Thank you for such amazing vibes, I hope we will meet again, but either way, I wish you great future tours and happy life!
Best regards from Quito,
Jacky

We had a wonderful tour of Ecuador. It all o...
Ecuador | Nov 5 - Nov 15, 2021

Elaine
Elaine G.
East Palo Alto, CA | Reviewed on Nov 22, 2021
We had a wonderful tour of Ecuador.
It all occurred without a single glitch.
Daniel met us as soon as we arrived at our hotel to go over details.
He did his best to make us happy in every regard.
Our guide and driver, Christian, was knowledgeable and engaging as well as being a most excellent driver.
We most enjoyed the zipline and our hike to the lagoons. We loved the charming towns of Banos and Cuenca. I had the best Chinese food ever in Banos. The trucha (trout) was exceptional at the...
Read more

We had a wonderful tour of Ecuador.
It all occurred without a single glitch.
Daniel met us as soon as we arrived at our hotel to go over details.
He did his best to make us happy in every regard.
Our guide and driver, Christian, was knowledgeable and engaging as well as being a most excellent driver.
We most enjoyed the zipline and our hike to the lagoons. We loved the charming towns of Banos and Cuenca. I had the best Chinese food ever in Banos. The trucha (trout) was exceptional at the lagoons. Had the best roast pork ever at the market in Cuenca. My mouth is watering recalling all the fabulous meals we had.
Thank you for your excellent service.

Local specialist: Daniel Larrea
Daniel
Daniel Larrea
Local specialist in Quito, Ecuador | Replied on Nov 22, 2021
Hola Elaine and Ben!
Thank you so much for your review and for sharing your experience!
I had so much fun working with you and Ben, and that moment we shared on the day of your arrival was fantastic. Cristian has told me that he also had an amazing time with you too!
Best Chinese food in Baños? That sounds awesome and I will definitely get back to you when I am in Baños so you can give me the recommendation this time :)
I am glad you liked all the food and I hope you also liked the Canelaso...
Read more

Hola Elaine and Ben!
Thank you so much for your review and for sharing your experience!
I had so much fun working with you and Ben, and that moment we shared on the day of your arrival was fantastic. Cristian has told me that he also had an amazing time with you too!
Best Chinese food in Baños? That sounds awesome and I will definitely get back to you when I am in Baños so you can give me the recommendation this time :)
I am glad you liked all the food and I hope you also liked the Canelaso on the final day in Cuenca!
Thank you for such amazing vibes, hopefully, we will meet again, but either way, I wish you the best in the future!

Best regards from the middle of the world,
Daniel :)

A perfect 19days tour of Ecuador.
Ecuador | Oct 15 - Nov 2, 2021

Sabine
Sabine V.
Spain | Reviewed on Nov 08, 2021
A perfect 19days tour of Ecuador. Many thanks to Isabel for her patience and help in the organization of the trip.
Our excellent guide Cristobal Cabezas had a lot of experience and knew all the perfect places to spot birds. He made this trip unforgettable. He was sympathetic, polite and very patient while we were taking pictures, a pleasant companion and good driver, sharing a lot of information about the history, politics and people of Ecuador.
Ecuador is a save country and Covid proof.... Read more

A perfect 19days tour of Ecuador. Many thanks to Isabel for her patience and help in the organization of the trip.
Our excellent guide Cristobal Cabezas had a lot of experience and knew all the perfect places to spot birds. He made this trip unforgettable. He was sympathetic, polite and very patient while we were taking pictures, a pleasant companion and good driver, sharing a lot of information about the history, politics and people of Ecuador.

Ecuador is a save country and Covid proof. Nature is very diverse and untouched.

Hotel Reviews
Hosteria PapaGayo
Machachi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Waita Lodge
n/a
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria Pampallacta
Papallacta
Authenticity & Character
Lo
Location
Staff
Cleanliness & Comfort
El Edén Treehouse
Mindo
Authenticity & Character
Lo
Location
Staff
Cleanliness & Comfort
Casa Hotel Baquedano
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Birdwatching and time at leisure in Mindo
Birdwatching and time at leisure in Mindo
Mindo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Isabel Pérez

Excellent!!!!
Ecuador | Sep 15 - Sep 29, 2021

Tom
Tom B.
Point Pleasant, NJ | Reviewed on Oct 15, 2021
It was a great trip perfectly organized by Daniel. From the very beginning he listened to all my suggestions and put together an unforgettable itinerary. He was very attractive and quickly responded to my emails and messages. He was a pleasure to deal with!
Daniel also put me in touch with an excellent tour guide, Christian.
I spent four days with Christian taking daily trips and i can say that he was exceptionally good. Whether sightseeing and telling me about the history of Quito,...
Read more

It was a great trip perfectly organized by Daniel. From the very beginning he listened to all my suggestions and put together an unforgettable itinerary. He was very attractive and quickly responded to my emails and messages. He was a pleasure to deal with!
Daniel also put me in touch with an excellent tour guide, Christian.
I spent four days with Christian taking daily trips and i can say that he was exceptionally good. Whether sightseeing and telling me about the history of Quito, encouraging the hiking up the Cotopaxi volcano, or walking around Otavalo markets, Christian was very caring and attentive to my needs. He also had a great sense of humor!
I loved snorkeling and observing wildlife in Galapagos islands, it was a lot of fun!
I also had a truly unforgettable time in Amazon jungle! Got to eat ants, watch anacondas and pink dolphins, trek through the jungle at night, listen to the sounds of exotic birds, and cook a meal with indigenous people in their village. Breathtaking experience!!!
It was my second time using Kimkim to help me organize a trip and I am very impressed with them. Will definitely use them again in the near future. I also recommend their services to everyone!!!!
Thank you, again!!!

Local specialist: Daniel Larrea
Daniel
Daniel Larrea
Local specialist in Quito, Ecuador | Replied on Oct 19, 2021

Hola Tom!!
Wow, I loved every single word of this review! I am so glad you had an unforgettable time, I must say it was awesome to be in contact with you and be there for you during your trip. I was talking to Christian and he said he enjoyed every single day too!
I am still impressed that those ants have an intense lemon flavor! Thank you once again for these amazing words, for traveling with Kimkim and Responsible Travel (EGT). If you want to return you know who to message :)!!
I wish you the best for the future, and BEST regards from the middle of the world,
Daniel :)

Linda did an amazing job planning our trip! E...
Ecuador | Aug 17 - Aug 26, 2021

G
Gina C.
Orinda, CA | Reviewed on Aug 31, 2021

Linda did an amazing job planning our trip! Everything went very smoothly and Linda was extremely responsive and helpful throughout. We couldn't have asked for a better experience, all thanks to Linda. I highly recommend her!

Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Aug 31, 2021

Thank you so much, Gina! It's great to hear that you have enjoyed your time in Ecuador, it was a pleasure to help you planning and to assist you throughout your tour. I hope to welcome you again here one day!

If I could give Linda 10 stars I would!
Ecuador | Aug 17 - Aug 26, 2021

Annette
Annette T.
South Lake Tahoe, CA | Reviewed on Aug 29, 2021
If I could give Linda 10 stars I would! The trip could not have gone any better, Linda's planning was flawless, our hotels were wonderful and all the local guides we had were really great. My sister and I were so impressed with Linda's knowledge and responsiveness, she always replied promptly to any question or concern, both before and during the trip. My sister and I were a bit nervous with Covid still a concern, but Linda helped navigate us through the requirements and the testing and it... Read more

If I could give Linda 10 stars I would! The trip could not have gone any better, Linda's planning was flawless, our hotels were wonderful and all the local guides we had were really great. My sister and I were so impressed with Linda's knowledge and responsiveness, she always replied promptly to any question or concern, both before and during the trip. My sister and I were a bit nervous with Covid still a concern, but Linda helped navigate us through the requirements and the testing and it all went smoothly. A relative told me about kimkim and I am so glad, and have been telling all my friends how wonderful it all was. I have been birdwatching since I was 8 years old and going to the Galapagos was always a dream for me, and it exceeded all my expectations. Thank you so much to Linda for making my dream come true!!

Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on Aug 30, 2021

Hi Annette,
thank you so much for your detailed feedback and your kind words. It was a pleasure to help you and your sister planning your trip, and to make this dream of yours come true!
I hope I can welcome you soon again here in Ecuador, so that you can explore the parts of the country (and their wildlife) that you haven't seen this time.
Take care & a big hug for you and Gina!
Linda

Trip was great, especially during a global pandemic
Ecuador | Dec 18 - Dec 24, 2020

Cristina
Cristina M.
| Reviewed on Aug 24, 2021
This was the second trip I took using KimKim and both times it's been great. Daniel planned everything I ask for and he did a great job given pandemic limitations. He added in nothing extra I didn't request and was able to make everything else work for us. Daniel was able to keep the trip in our budget, was extremely communicative the whole time during our trip, and continued to give us tips and advice throughout our time. The only negative part of the trip was a transportation mishap... Read more

This was the second trip I took using KimKim and both times it's been great. Daniel planned everything I ask for and he did a great job given pandemic limitations. He added in nothing extra I didn't request and was able to make everything else work for us. Daniel was able to keep the trip in our budget, was extremely communicative the whole time during our trip, and continued to give us tips and advice throughout our time.

The only negative part of the trip was a transportation mishap getting from one place to another. We ended up in a small car having to drive overnight hours in the opposite direction only to return the same way we came and go hours more. Even though this was frustrating for us, Daniel tried everything he could to find a different form of transportation but the pandemic restrictions and lack of tourism at the time were really to blame. Daniel went above and beyond to help during that time.

Our guides were all great. My sister and I basically had a private trip from place to place and had a local guide who knew the area in each national park we went to. This was a trip packed with outdoor adventure just like we requested. Thank you very much!

Local specialist: Daniel Larrea
Daniel
Daniel Larrea
Local specialist in Quito, Ecuador | Replied on Aug 30, 2021
Hola Cristina!
I am so excited to read this review! It was really fun to plan this trip together, especially during the tough times in the middle of the pandemic back then which makes it even more unforgettable!
Thank you and your sister for your trust in our country, and as we mentioned before, whenever you are ready to come back to Ecuador for the Galapagos Islands you can always count on me!
It was amazing that you managed to see so many things like that Anaconda chilling in the...
Read more

Hola Cristina!
I am so excited to read this review! It was really fun to plan this trip together, especially during the tough times in the middle of the pandemic back then which makes it even more unforgettable!
Thank you and your sister for your trust in our country, and as we mentioned before, whenever you are ready to come back to Ecuador for the Galapagos Islands you can always count on me!
It was amazing that you managed to see so many things like that Anaconda chilling in the river!

Anyway, I am glad that Charmander lit the way for you. I wish you and your sister safe and awesome journeys in the future :)

Best regards from the middle of the world,
Daniel

A Fantastic Three-Week Adventure in Ecuador
Ecuador | Jul 2 - Jul 20, 2021

Rob & Katie
Rob & Katie L.
Tigard, OR | Reviewed on Aug 17, 2021
Simply put, my wife and I had a spectacular three-week trip to Ecuador. Mathias and his team provided a very well-organized adventure for us that was well-paced and filled with new sites, learning, and exploring. From Quito to the Galapagos, to Mindo, the Amazon rain forest, and the highlands of Cotapoxi our trip was superb. Every local guide was on time, thoughtful, and very knowledgeable. The wonderful sections of beautiful boutique hotels and the excursions were safe and exciting. Every... Read more

Simply put, my wife and I had a spectacular three-week trip to Ecuador. Mathias and his team provided a very well-organized adventure for us that was well-paced and filled with new sites, learning, and exploring. From Quito to the Galapagos, to Mindo, the Amazon rain forest, and the highlands of Cotapoxi our trip was superb. Every local guide was on time, thoughtful, and very knowledgeable. The wonderful sections of beautiful boutique hotels and the excursions were safe and exciting. Every day was a new adventure.

We experienced so much of the culture and the hospitality of the Ecuadorian people that we were thrilled to get up each morning for our new adventure. We have already made many referrals to Kimkim.com and know that we will continue to do so in the future. Thanks for a trip of a lifetime!

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Aug 18, 2021

Katie & Rob,

thank you very much for sharing your experience with other travelers! I'm glad you enjoyed your time here. Hopefully, you can return soon to reunite with your new friends and see the other parts of this diverse country!

Hasta pronto,
Mathias

Visiting the beautiful, welcoming country of Ecuador
Ecuador | Jun 10 - Jun 21, 2021

J
Jackie L.
Bonita Springs, FL | Reviewed on Jun 22, 2021
Would highly recommend traveling to the beautiful country of Ecuador. The country is welcoming and beautiful, and the people are even more so. We felt safe and well taken care of the entire trip. Our local specialist, Mathias, took care of all the planning/bookings. The local people, drivers, and guides could not be more genuine lovely people. We visited the Amazon for 4 days, Quito for 2 days, and the Galapagos for 5 days. It felt like the perfect amount of time in each location, the only... Read more

Would highly recommend traveling to the beautiful country of Ecuador. The country is welcoming and beautiful, and the people are even more so. We felt safe and well taken care of the entire trip. Our local specialist, Mathias, took care of all the planning/bookings. The local people, drivers, and guides could not be more genuine lovely people.

We visited the Amazon for 4 days, Quito for 2 days, and the Galapagos for 5 days. It felt like the perfect amount of time in each location, the only downside was the amount of travel time between locations. I would absolutely recommend visiting Ecuador, and all it has to offer.

Will be returning soon!

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Jul 06, 2021
Thank you Jackie for sharing your experience here in Ecuador with other travelers! The entire team is very glad to hear that you enjoyed your time here and that everything was as planned (or even better).
Regarding the amount of travel time between the different parts of the country, this was mainly due to the pandemic situation, which still makes air travel difficult to some locations sometimes, as was the case for your trip to the rainforest, which is why we took you there by private...
Read more

Thank you Jackie for sharing your experience here in Ecuador with other travelers! The entire team is very glad to hear that you enjoyed your time here and that everything was as planned (or even better).
Regarding the amount of travel time between the different parts of the country, this was mainly due to the pandemic situation, which still makes air travel difficult to some locations sometimes, as was the case for your trip to the rainforest, which is why we took you there by private scenic drive as discussed previously. As for the Galapagos Islands, they can only be reached by plane as they are located quite far off the Pacific Coast, which is why it is recommendable planning for at least 5 days there (as you did) or better even more if time allows!

We are looking forward to having you back here soon, maybe once things are back to the (new) normal, so you can see the rest of this beautiful country!

Greetings from Quito,
Mathias

Mathias is extremely responsive and organized.
Ecuador | May 15 - May 22, 2021

A
Arianna L.
Asbury Park, NJ | Reviewed on May 24, 2021

Mathias is extremely responsive and organized. I asked for an adventurous trip filled with culture and that’s exactly what Mathias put together for me.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Jun 01, 2021

Thanks for your feedback, Arianna! It was a pleasure having you as our guest, it was fun planning this trip with you and I'm happy that you enjoyed it to the fullest!

Responsible Travel Ecuador packs a heck of a punch and a very good one that is!
Ecuador | Apr 5 - Apr 19, 2021

B
Bryan M.
Saint Cloud, MN | Reviewed on Apr 21, 2021
I was fortunate to be paired with Daniel at Responsible Travel Ecuador through KimKim. This was my third time booking a trip on KimKim and once again it does not disappoint! The 15 day tour I did started out in Galapagos Island which was efficient since you need PCR Test to go to the Island and I did everything from boat tours, snorkeling, walking tour, lava tunnel and a day of relaxation! The tour continued to Quito where I was given two insightful tours from Andrea who also is from... Read more

I was fortunate to be paired with Daniel at Responsible Travel Ecuador through KimKim. This was my third time booking a trip on KimKim and once again it does not disappoint! The 15 day tour I did started out in Galapagos Island which was efficient since you need PCR Test to go to the Island and I did everything from boat tours, snorkeling, walking tour, lava tunnel and a day of relaxation! The tour continued to Quito where I was given two insightful tours from Andrea who also is from Responsible Travel which included walks around Old City as well as the churches in the area as well as seeing the middle of the Equator and Volcano that overlooks the city of Quito. Unfortunately Cotopaxi was closed for maintenance but driver Marco Herrara took me to Quilotoa which was a fantastic sight to see and he did an amazing job explaining Ecuador on the way there as well as Quilotoa and the story behind the volcanoes. I ended the tour in Cuyabeno which was a unique 3 day tour in Amazon area and the tour guides were amazing with the walking tours as well as boat tours. Javier was a great driver for the pick ups to and from the airport and I was lucky enough to stay in wonderful hotels such as Deja Vu in Santa Cruz, Hotel Vieja Cuba in Quito and Nicky's Amazon Lodge in Cuyabeno. I recommend you to have your trip in Ecuador planned with Responsible Travel!

Local specialist: Daniel Larrea
Daniel
Daniel Larrea
Local specialist in Quito, Ecuador | Replied on Apr 27, 2021

Hola Bryan!
WOW! Thank you so much for such an awesome review! I actually took a long on replying to this review because I was showing it to Marco, Andrea, Javier, and our pals at Cuyabeno! We are very happy that you had such a great time in Ecuador. I truly hope we managed to forge unforgettable memories and hope to see you again in Ecuador for that pending trip to Cotopaxi and that pending post-pandemic drink!
Thank you for the good vibes, and see you again someday :)

Best regards from the middle of the world,
Daniel

Ecuador was an amazing trip in the midst of a pandemic...
Ecuador | Dec 31 - Jan 9, 2021

Kim
Kim M.
Newport News, VA | Reviewed on Apr 03, 2021
Ecuador was an amazing trip in the midst of a pandemic and an uncertain time within the world. It was a much needed vacation, and not one time did we feel unsafe or at risk due to covid. Extra precautions were taken, and everything went off without a hitch. From volcanoes, to hiking, to city experiences, Amazon adventures and more, there is nothing I would change about our trip. "Fresh Eddie" our tour guide was one of the highlights for us! He graciously accepted our nickname given to him... Read more

Ecuador was an amazing trip in the midst of a pandemic and an uncertain time within the world. It was a much needed vacation, and not one time did we feel unsafe or at risk due to covid. Extra precautions were taken, and everything went off without a hitch. From volcanoes, to hiking, to city experiences, Amazon adventures and more, there is nothing I would change about our trip.

"Fresh Eddie" our tour guide was one of the highlights for us! He graciously accepted our nickname given to him by me and my significant other and truly went out of his way to make our trip one of our best yet! His knowledge of the places we went to and the routes to get there was top notch. We loved him greatly and found a friend for life!

Gabor who helped plan our trip through KimKim is/was a Saint!! I know I drove him crazy with my itinerary changes, questions and concerns, and he just couldn't have handled me better! Haha He was so patient, so detailed and just definitely one of the reasons our trip went so well. He even called me towards the end just to see how everything was going and helped to make a last minute adjustment we didn't know we needed to make.

Overall, I give KimKim and the people they brought into my life a 10 because they are an awesome trip planning site, and I love everything about our trip! I tell all my friends about your site because this isn't my first trip planned through you all and won't be my last!

Local specialist: Gabor Csizmadia

Matias put together an awesome trip to an amazing country.
Ecuador | Jan 22 - Jan 31, 2021

Jeremy
Jeremy P.
Mexico | Reviewed on Mar 26, 2021

Matias was amazing. Quick responses, answered all the questions we had, most before we thought to ask them. The partners he worked with were on time, friendly, and knowledgeable. The hotels we were set up in were all great, from hot tubs heated by volcanos to having breakfast with a troop of monkeys, it was places that were unique, clean and friendly. I would send anyone I know to Ecuador and I will give them Matias' contact information to make their trip as special as he made ours.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Mar 27, 2021

Thanks for your feedback, Jeremy! It was great having you guys as one of our first guests since the beginning of the pandemic. And I'm glad to hear that you enjoyed your time here to the fullest!
I wish you all the best and a great time on your next trips, maybe one day you will return to see the other parts of this beautiful country.

Hasta luego,

Mathias

Daniel was amazing!! He was always available ...
Ecuador | Feb 21 - Mar 2, 2021

Mylinda
Mylinda D.
North Little Rock, AR | Reviewed on Mar 12, 2021

Daniel was amazing!! He was always available if we needed him! It was very reassuring. We had a phenomenal time in the Galápagos AND Daniel was able to plan the trip within our budget after we discussed details. I would highly recommend Daniel and if we decide to go to the Galápagos again, I will reach out to him in the future!

Local specialist: Daniel Larrea
Daniel
Daniel Larrea
Local specialist in Quito, Ecuador | Replied on Mar 16, 2021

Dear Mindy, Kevin, and Kade!
Thank you so much for the good vibes and the amazing comments, I am very happy to know that you enjoyed your trip to the max! Working on your trip was an amazing experience and learning about your experiences was wholesome in every way.
I truly hope I got to forge great memories for you all because you sure did leave some amazing memories for me :)

Haha, You did it!! The Godzilla pictures are AWESOME!

I wish you all the best in the future, and if you decide to come back sometime, feel free to contact me!

Best regards from the middle of the world,
Daniel :)

Great Trip Ecuador
Ecuador | Feb 6 - Feb 27, 2020

RICHARD
RICHARD K.
Farmingville, NY | Reviewed on Mar 02, 2020

Isabel Fernandez worked so hard to make our trip to Ecuador so memorable. Every part of the trip was smooth. No hassles in terms of pick ups and transportation. Our guide, Christian was fantastic. We told Isabel what we loved to do as travellers (hiking, nature, etc.) and she worked with us to plan a perfect vacation. She made great suggestions and we worked together to make our Ecuadorian experience so memorable. Rich and Melissa

Local specialist:
Isabel
Isabel P.
Quito, Ecuador | Replied on Mar 04, 2020

Hi Rich and Melissa!
I'm happy to hear that you had a great experience in Ecuador, your trip was indeed very special, you were able to see experience the vast diversity of wildlife exploring the Galapagos Islands, the rainforest, cloud forest, and even the Andes while horseback riding! It was a pleasure building this vacation for the two of you, glad it met your expectations!
All the best for the two of you,
Isabel

Extremely Organized and Professional Company
Ecuador | Feb 2 - Feb 16, 2020

L
Lianne T.
Everett, WA | Reviewed on Feb 20, 2020
I have never used a travel agency to plan a vacation before, so initially, I was a little nervous. However, it turned out to be a fantastic experience from the beginning to the end. Edwin helped me plan my trip and was very responsive and flexible. He was easy to communicate with friendly and professional. While the booking and planning part when well, I still wasn't sure how it would be when I got there. Waiting for me at the airport was my pickup and local guide, Dario. Dario was extremely... Read more

I have never used a travel agency to plan a vacation before, so initially, I was a little nervous. However, it turned out to be a fantastic experience from the beginning to the end. Edwin helped me plan my trip and was very responsive and flexible. He was easy to communicate with friendly and professional. While the booking and planning part when well, I still wasn't sure how it would be when I got there. Waiting for me at the airport was my pickup and local guide, Dario. Dario was extremely professional, friendly, knowledgeable, and you can tell that he loves his job as a guide. I felt at ease with him at all times and wasn't afraid to ask if I needed anything. All the transfers happened very smoothly, and I have no idea how I would have planned such activities alone or how I would have gotten to any of the places I did. Getting to Yacuma EcoLodge was a little complicated, so having someone to take care of each step was so helpful. It allowed me to relax and be on vacation! I stayed for a week at Yacuma EcoLodge and experienced a lot of great activities in the rainforest. My one comment is that if you want to see a lot of animals, Yacuma EcoLodge might not be the place to stay. However, if you are interested in just being in the rainforest, plants, nature, you will love it. I enjoyed every second of the experience despite not seeing a lot of animals. After spending a week at Yacuma Ecolodge, I transferred to Galapagos islands, where I met other guides - Enrique and several others that assisted me and made sure that everything went smoothly. In Santa Cruz, I also had several planned activities, including snorkeling (which I was I had more time planned for) in which I saw sea lions, sea turtles, and all sorts of fish. In Isabela, my guide Pablo was great. He was very entertaining, professional, and very interesting to talk to. I did many exciting activities there as well. Everything went smoothly from start to finish, and I am 100% sure I did more and saw more than I ever could have seen had I planned the trip myself. Each day someone from the operations department would call me to check in and see how my day went and if I had any problems or concerns. There was one night, I had a bit of an issue at one of the hotels. They were very responsive and took my concerns very seriously. To sum up, EcoAndes was a very organized and professional company. My brother and I are thinking about a trip to Peru in December, and I will be using EcoAndes for future travel planning in all the countries that they serve.

Local specialist: Edwin Vega
Edwin
Edwin Vega
Local specialist in Quito | Replied on Feb 21, 2020

Dear Lianne!

I am so glad to read your review and am truly happy for your great trip!
It´s nice to hear that your vacations went well and that you are returning home with great memories and experiences.
I will hand over your nice words to Dario and everyone in our operations team who did their best for your trip to work out the way it did :)
If you ever consider returning or planning a trip to Peru, Bolivia, Chile, Argentina or Colombia, feel free to contact me again, I will be happy to help!

Warmest regards,
Edwin

First Class Service Every Step of the Way
Ecuador | Jan 23 - Feb 6, 2020

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Mary Ellen G.
Canada | Reviewed on Feb 13, 2020
We have so much to share regarding the start to finish adventure that Isabel planned for us. I know she was there in the background managing every leg of the trip and I only wish we could have thanked her in person. Planning with Isabel was easy with 2 way back and forth communication. She listened to what we wanted and delivered completely with perfect guides, transportation, top notch hotels and tours. This was the first time we have used a travel service such as Kimkim and it made the... Read more

We have so much to share regarding the start to finish adventure that Isabel planned for us. I know she was there in the background managing every leg of the trip and I only wish we could have thanked her in person. Planning with Isabel was easy with 2 way back and forth communication. She listened to what we wanted and delivered completely with perfect guides, transportation, top notch hotels and tours. This was the first time we have used a travel service such as Kimkim and it made the trip so easy with everything coordinated and booked for us. Special mention goes to David Carrion, who met us at Quito airport and became our friend and guide for the next several days. He was professional and knowledgable about his home country and city with many excellent suggestions. Thank you Isabel for suggesting cooking class and market tour with Chef Edwin of Altamira Restaurant which was one of our highlights. Second guide, Marco Herrera took over for the next leg to take us on a beautiful tour of Cotopaxi and Banos. He took very good care of us and was excellent driver through 2 torrential downpours and travel company for my chatty husband. We absolutely fell in love with Hotel Luna Volcan and wish we had booked for 2 nights. The trip then moved to Amazon and Napo Wildlife Centre. I think Isabel picked the best ecolodge in the area and would recommend this one over all others. Three days of exploring the jungle and river with our guide, Juan was perfect. We then switched gears to travel to Galapagos. We were happy Isabel suggested staying on land using boat tours to uninhabited islands during the day. Huge shout out to Isabella Island hotel, Iguana Crossing which was the nicest hotel on the island. We enjoyed exceptional service and upgraded accommodation. Again we wish we had a second night to enjoy this beach paradise. Another mention needs to be given for honest island residents. My husband dropped his passport by accident when we were out for dinner. By the next morning, there was a tourist news feed broadcasting a picture of his passport and asking where he was staying so it could be returned. Not really the way to become famous but we sure appreciated all the care and concern. Our tour guide, Julio and his lovely young daughter, Mia were absolutely fantastic and took us on a couple of amazing tours. Then we taxi boated back to Santa Cruz for 3 night and again had a lovely oasis hotel, Ikala Hotel close but away from the hustle and bustle. 2 boat snorkelling and island hikes were similar in structure but gave us a wider perspective of different species on each island. We sadly had to say goodbye to Galapagos and fly back to Quito. Tour ended with David meeting us and a very special and private tour of a rose farm close to the airport. What a treat that was! The last hotel Isabel chose was EB Hotel close to the airport for an early morning flight. They even offered to pack us brown bag breakfasts because buffet was not open that early. It was a quiet and lovely way to end a very busy and exciting tour. When I say this was a trip of our lifetime, I am not exaggerating. Thank you Isabel for all your background planning and coordination! I am not exaggerating when I say this is the lady to talk to for your Ecuadorean tour!

Local specialist:
Isabel
Isabel P.
Quito, Ecuador | Replied on Feb 26, 2020
Dear Mary and Richard, thank you very much for your lovely and very detailed review, this will surely help other travelers! First of all let me tell you that I will keep in mind your feedback regarding Baños and Isabela, both places are really great (Not to mention the hotels!) but sometimes time can be tight so I will explain that spending a little bit more time will be worth it! I'm glad to hear that you made precious memories here, hope you have many pictures to show friends and family!... Read more

Dear Mary and Richard, thank you very much for your lovely and very detailed review, this will surely help other travelers! First of all let me tell you that I will keep in mind your feedback regarding Baños and Isabela, both places are really great (Not to mention the hotels!) but sometimes time can be tight so I will explain that spending a little bit more time will be worth it!

I'm glad to hear that you made precious memories here, hope you have many pictures to show friends and family! We could not meet in person but it was a real pleasure to plan this trip with you, hopefully, in the future you will come again to explore different regions of Ecuador!

Kind regards,
Isabel

Flexible planning meets your needs
Ecuador | Jan 7 - Jan 26, 2020

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Sherry k.
Canada | Reviewed on Feb 09, 2020

Lots of pre-planning emails with Isabel resulted in a beautiful trip. Two little glitches along our 3-week mainland trip were resolved very quickly. Our guide/driver Marco was knowledgeable , and when we asked for a deviation, he knew if it was do-able. Wonderful stays at Les terrazzas de Dana in Mindo (recommend Chocolate massage), Hacienda Porvenir(beautiful, peaceful lounge and hiking outside your door.) Thursday market at Sasqisili was fun.

Local specialist:
Isabel
Isabel P.
Quito, Ecuador | Replied on Feb 12, 2020

Hi Sherry!
Thank you for your lovely feedback, I'm glad it met your expectations! It was a pleasure planning this trip with you. Marco was more than happy to help you have the best experience, this includes flexibility and the ability to make on-spot changes to show you the most interesting sights for you.

I hope to hear from you again in the future!

Best wishes,
Isabel

Quito and surrounding area
Ecuador | Jan 19 - Jan 23, 2020

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Unni S.
Brazil | Reviewed on Feb 09, 2020

We were two teenager families traveling in mainland Ecuador for the first time. Stayed 6 days in Quito area with visits to Mindo, Cotopaxi and Quilotoa. Our guide Marcelo was perfect match with his deep knowledge of biology and earth sciences, as well as being very flexible and service minded. Highly recommended!

Local specialist:
Linda
Linda S.
Quito, Ecuador | Replied on Feb 10, 2020

Dear Unni, thank you very much for your feedback and your recommendation, I'm more than happy to hear that you and your teenagers have enjoyed the trip into the surroundings of Quito with Marcelo!
Greetings from Quito to you and your family,
Linda

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