Kimkim Trip Reviews for New Zealand

4.9
Based on 286 ratings
Read 286 verified reviews by travelers who booked their trip to New Zealand on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Uma checked in often
New Zealand | Feb 21 - Mar 6, 2026

S
Steve S.
Pikesville, MD | Reviewed on Mar 08, 2026
Our local specialist checked in often to make sure we were where we were supposed to be and that everything was running smoothly. Read more

Our local specialist checked in often to make sure we were where we were supposed to be and that everything was running smoothly.

Hotel Reviews
Heritage Rutherford Hotel Nelson
Nelson

Beautiful old time classic hotel right around the corner from Trafalger Street. We ate at a great restaurant with a fun vibe, Hawker House about 5 minutes walk away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beachfront Hotel
Hokitika

Looked like all the rooms had a view and is right on the ocean. They get big bus tours that take over the restaurant (that has a great view) Should hold out some tables for independent travelers.

Authenticity & Character
Location
Watched the sunset from our room.
Staff
Cleanliness & Comfort
Heartland Hotel Queenstown
Queenstown

Quirky fun hotel. A-frame rooms with exposed beams. If you get a room with a view it's amazing. Not sure what the experience would be like without one. Was at the top of a steep hill so anyone going into downtown like we did a couple times a day would need to walk up that. We were fine with it but we did see a lot of winded people slowly walking up to the hotel.

Authenticity & Character
Quirky a-frame style rooms.
Location
Top of steep hill. Makes great views but a harder walk up.
Staff
There was a guy at the concierge desk that we asked for a restaurant reco and his response was "I don't know, I never eat out here." I suspect he was just a valet sitting where the concierge should sit though.
Cleanliness & Comfort
Seemed clean and well appointed
Te Waonui Forest Retreat
Franz Josef Westland

Beautiful hotel tucked in the trees. Everything was amazing. The restaurant was excellent. But they had two large bus tours come in and take over. It was super loud and the independent travelers were complaining. We sat outside to get away from it a bit. Would reco holding out some seats in a quieter place for independent travelers. Only other hitch was that the bartender had no idea how to make a manhattan.

Authenticity & Character
Location
Could see the mountains from our window.
Staff
Cleanliness & Comfort
Activity Reviews
3 Day Kayak & Walk - Day 1 - Nelson/Motueka to Awaroa via Totaranui
3 Day Kayak & Walk - Day 1 - Nelson/Motueka to Awaroa via Totaranui
New Zealand

There was a lot of angst and confusion to start about what to bring and wear on this first day. We weren't aware that we were doing the trip backwards so we'd planned to hike, which was usually the way day 1 started but we started kayaking. Had to quickly unpack and repack on the floor of the tour company and the change. Feel like that could have been better communicated before so we could have planned better. Not a great start to the trip. We started a bit later so the winds had whipped the waves up (as they do most afternoons). We wound up bikin g the last sector because the guide said the next leg was going to have waves 3 times as big.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Track Guided Walk - Day 5
Milford Track Guided Walk - Day 5
New Zealand

Easy day on a boat tour and bus back to Queenstown

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Track Guided Walk - Day 3
Milford Track Guided Walk - Day 3
New Zealand

This was a tough day of hiking. We had prepared for the uphill over the pass. It was tough but the path was generally well taken care of. The downhill side of the pass was way tougher than we expected. Endless large rock steps were tough on the muscles and joints. My wife fell a few times and this is where most of the injuries occur. The first 1/3 is above the tree line so can be windy. Once into the forest it gets steep and rocky. There are stairs around the waterfall to start but the the trail descends into miles of rocky steps. If you wear knee braces then put them on for this one. Springs and wet trails just add a slipping factor to the fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Track Guided Walk - Day 4
Milford Track Guided Walk - Day 4
New Zealand

This was the longest day of hiking. Started out with more of the same rocky downhill then leveled off more to a wider path downhill. Was pouring rain to start so tough going and had to cross some knee deep water crossing the path. Got back wet and soggy but not as tough a day as the one before.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Track Guided Walk - Day 2
Milford Track Guided Walk - Day 2
New Zealand

This was easily the most beautiful hike we've ever been on. We had the benefit of great weather. It felt warm but like we were hiking in air conditioning. And the moss covered forest was unlike anything we'd seen in our lives. Sounded like this was the dryer side of the hike but still must get a lot of rain. Something like 200-300 inches/yr and 200 days annually of rain. The grade is slowly uphill with a little difficult rock scrambled caused by a slip near the end. Marking the trail across the slip was a little tricky but they had a guide posted to show us the way. Hidden Lake off-shoot was OK but the Prairie Lake swim was great. Take the plunge and swim quickly under the waterfall. Then swim back quickly before your limbs go numb from the cold!

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Track Guided Walk - Day 1
Milford Track Guided Walk - Day 1
New Zealand

An easy day with a bus ride from Queenstown to Lake Te Anau. Then an hour boat ride to the start of the trail. Less than a mile hike to the lodge. After dinner they offered an easy nature hike behind the lodge which was a great basis for everything we'd be seeing in the next couple of days.

Quality of Experience
Guides, Drivers and Staff
Transport
Onsen Hot Pools - The Ultimate Relaxation Experience
Onsen Hot Pools - The Ultimate Relaxation Experience
Queenstown (NZ)

This was the perfect thing to do after hiking the Milford Track. My wife and I are both not huge massage people but after this experience we might be converts. I think the hiking tour companies would be smart to sell this as a package with their hiking tours.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Mar 09, 2026

Hello Steve & Abby,

Thank you so much for your kind words and the elaborate review. I absolutely enjoyed working with you both for your New Zealand Holiday.

Please keep in touch. I would be delighted to see you in North Island😊in future.

Best,
Uma

Paula with KimKim set us up with an amazing t...
New Zealand | Jan 31 - Feb 17, 2026

Tiffany
Tiffany D.
San Jose, CA | Reviewed on Mar 08, 2026
Paula with KimKim set us up with an amazing trip in New Zealand. She recommended the Rees Hotel which was a fantastic spot. We were a bit out of town, but they have a shuttle running all the time and the location on the lake was gorgeous. Having our own apartment was great and even better was the laundry set up in our apartment which helped a lot for our long trip. All our excursions were fantastic. I can’t even pick a favorite. I highly recommend the half day bike trip for Arrowtown,... Read more

Paula with KimKim set us up with an amazing trip in New Zealand. She recommended the Rees Hotel which was a fantastic spot. We were a bit out of town, but they have a shuttle running all the time and the location on the lake was gorgeous. Having our own apartment was great and even better was the laundry set up in our apartment which helped a lot for our long trip. All our excursions were fantastic. I can’t even pick a favorite. I highly recommend the half day bike trip for Arrowtown, the Milford Sound excursion, the one day Routeburn Track hike (13 miles so long but totally worth it!), and the jet boats out on the Dart River. Angelo was our guide on the hike and he was so entertaining and informative. All of it was amazing and I would happily do it all over again. One last thing - we were supposed to take a flight back from Milford Sound and that got canceled due to wind. It ends up being a LONG day with a lot of time on a bus when you have to take it back, and yet I would still do it. The sound is gorgeous. Thanks Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 09, 2026
G'day Tiffany & Marck. It was wonderful working with you and planning your vacation to New Zealand and Australia. Thank you so much for sharing your feedback. It truly means a lot! I’m so happy to hear how much you enjoyed New Zealand. The Rees is one of my favorite properties to recommend, and I’m thrilled it worked out so well for you. Having the apartment space and laundry is definitely a big bonus on a longer trip. It’s wonderful to hear that all of your excursions were such a... Read more

G'day Tiffany & Marck.

It was wonderful working with you and planning your vacation to New Zealand and Australia.

Thank you so much for sharing your feedback. It truly means a lot! I’m so happy to hear how much you enjoyed New Zealand. The Rees is one of my favorite properties to recommend, and I’m thrilled it worked out so well for you. Having the apartment space and laundry is definitely a big bonus on a longer trip.

It’s wonderful to hear that all of your excursions were such a success. The Arrowtown bike ride, Routeburn Track hike, Milford Sound, and the Dart River jet boats are some of the most memorable experiences in that region, so I’m glad they all lived up to expectations. I also love hearing that Angelo made the hike even more special — guides like that really elevate the whole experience.

Milford Sound can definitely turn into a long day if the return flight is canceled due to weather, but I completely agree with you — the scenery there is so spectacular that it’s still worth it. I will be there next week! :)

Thank you again for trusting me with your trip and for taking the time to share your experience. It was truly my pleasure to help plan it for you!

Please do keep in touch!

Cheers,
Paula
Email: [email protected]
(951) 264 6300

The best trip ever - Uma with KimKim perfected what we wanted to do and see. I will use them for future trips.
New Zealand | Feb 18 - Mar 3, 2026

Beverley
Beverley S.
Richardson, TX | Reviewed on Mar 07, 2026
This was one of our best trips and we have traveled quite a lot. Uma Natarajan was amazing. She already had an itinerary that interested me and my cousins and we just made it exactly what we wanted,
14 days in beautiful New Zealand. It was very busy but we wouldn't leave anything out. I'm sure there is even more to see in that wonderful place.
From the Harbour Sailing dinner cruise in Auckland, then Auckland City Tour with just the 6 of us (cousins) with Raymond great tour guide, Eco...
Read more

This was one of our best trips and we have traveled quite a lot. Uma Natarajan was amazing. She already had an itinerary that interested me and my cousins and we just made it exactly what we wanted,
14 days in beautiful New Zealand. It was very busy but we wouldn't leave anything out. I'm sure there is even more to see in that wonderful place.
From the Harbour Sailing dinner cruise in Auckland, then Auckland City Tour with just the 6 of us (cousins) with Raymond great tour guide, Eco Zip line -super beautiful including the walk back to base through the rainforest, Then the unique Waitomo Glowworm Caves and on to Hobbiton with driver Rachael. I'm a huge Hobbit/Lord of the Rings fan and this was special. Next day' Hell's Gate Mud Bath experience was very interesting followed by breathtaking walk through the Redwood Trees. very secure and magical. We followed that with Tu Te Ra Maori Summer celebration. That was wonderful to understand the Maori beginnings and culture. This was followed by a very tasty dinner of their specialties. Next day we flew to South New Zealand into Christchurch and had a unique Tramway gourmet dinner while passing the sights of Christchurch. Next day a Christchurch city tour followed by Punting on the Avon with John from Ireland our boat punter - such a great job he did. The end of the day we picked King of Snakes to have my husband's birthday meal. We had the meal where they put together a selection of their choosing and each item was so delightful - Like a Michelin restaurant. From Christchurch we went to Tekapo Springs and enjoyed a morning soaking in different temperature pools with mountains in the background - so beautiful and relaxing. That night we stayed up late and went to the Dark Sky Project, where they took us to very dark deserted place to tell us about the night sky. We saw the Southern Cross, Jupiter and its rings and its 4 moons, We saw other galaxies - Loved it!. Then on a Cheeky Kiwi van with others to Queenstown the next day. Thrilling walks for views of Mt. Cook and so many "Oh My Gosh" sights. We went on the Appellation Wine Tour - 4 wineries with a tasty meal after winery #1. It was so good that we joined the Kinross wine club. The gondola ride that we did after that was another ' oh my gosh" beautiful experience. Yes, we did more that day - we went on the Walter Peak Steamer to an amazing dinner - actually too much wonderful food to choose from - it was a buffet but we enjoyed the sheep shearing demonstration after that. Next day's highlights was the Milford Sound cruise. Goodness - gorgeous waterfalls, smooth waters, peaceful. Back at the fabulous Rees hotel we enjoyed some light snacks in the bar area before we got a perfect night's sleep. Next headed to Franz Josef on another Cheeky Kiwi bus. It was a long day and possibly too many stops but each one was beautiful so who'd want to miss them? Uma knew we would get in late so she arranged dinner to be included at Legacy Te Waonui. That was one of the best meals of the trip & that's saying something. Next day a Scenic Cruise of lake Mapourika with Joe. A small ship with just our group and 4 others young ladies. Joe was so personable felt like family. We all loved it so much and views of Franz Josef glacier and all the natural beauty that is New Zealand. So after the peaceful cruise we had a nice meal in town and then had a 4 wheeler adventure with Franz Josef Wilderness. That was exhilarating to be sure: rainforests, glacier beds, rivers, mud - wow! At 71 yrs old I had never done this before. The last day of the trip was a highlight. We took the Tranz Alpine Train trip from Greymouth back to Christchurch. Exceptional trip. Views and vista galore and we saw the hugest most vibrant rainbow I'd ever seen. Next day smooth sailing with our transfers to airport and then home to Texas. Couldn't even envision a better trip !

Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Mar 07, 2026

Hi Beverley,

Thank you so much for your kind words and the elaborate review. I absolutely loved working with you, Anne & Patricia for your New Zealand Holiday. I am happy too that Rich celebrated his birthday in our gorgeous country.

Please keep in touch. I would be delighted to see you again in our beautiful country.

Best,
Uma

New Zealand Adventure
New Zealand | Jan 18 - Jan 26, 2026

D
Duane G.
Cinco Ranch, TX | Reviewed on Mar 06, 2026

Monika was a great help in planning our once in a lifetime trip to New Zealand! Planning to use KimKim for future adventures!

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 10, 2026

Thank you so much! I’m thrilled to hear you enjoyed your New Zealand adventure—it was a pleasure helping plan it. Wishing you many more amazing trips ahead! Warm regards, Monika

Could not have done this without Monika. She...
New Zealand | Feb 13 - Feb 26, 2026

Wendell
Wendell C.
Chicago, IL | Reviewed on Mar 05, 2026
Could not have done this without Monika. She was responsive and helpful every step of the way. One needs to expect a few bumps when doing a trip like this but they were minor and quickly rectified. Read more

Could not have done this without Monika. She was responsive and helpful every step of the way. One needs to expect a few bumps when doing a trip like this but they were minor and quickly rectified.

Hotel Reviews
M Social
Auckland
Authenticity & Character
Location
Cleanliness & Comfort
Hana Lodge
Rotorua

What a unique and spectacular property. Staff was incredibly accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Classic Villa
Christchurch
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Vicarage Geraldine
Geraldine
Authenticity & Character
Location
Cleanliness & Comfort
The Dairy Private Hotel by Naumi Hotels
Queenstown

Perfectly located and loved the amenities and staff. Only negative was no chair in the room; the only place to sit was on the bed. That said, I would not hesitate to go back.

Authenticity & Character
Location
Walking distance to everything
Staff
Cleanliness & Comfort
Activity Reviews
The Road to Mesopotamia - High Country Station 4WD tour
The Road to Mesopotamia - High Country Station 4WD tour
Geraldine

This was truly a great day. Our guide, Wayne, was extremely accommodating and his knowledge of the area was impressive.

Quality of Experience
Food
Guides, Drivers and Staff
Without Wayne, the hold have been a nice scenic drive. He made it into one of the best days of our trip with his knowledge of the area and just generally being a great guy. Would highly recommend.
Transport
Mt Cook half day Heli Hike
Mt Cook half day Heli Hike
New Zealand

Don’t truly have a rating for this as weather cancelled the trip and we were told this is not an infrequent occurrence. I am sure it is an excellent experience but I would have a back up plan and it would have been nice to know in advance there was a chance of not getting to go.

Milford Sound overnight Cruise - Fiordland Jewel
Milford Sound overnight Cruise - Fiordland Jewel
Milford Sound

Nice relaxing excursion filled with beautiful sites and great accommodations. Staff was excellent.

Quality of Experience
Food
Guides, Drivers and Staff
The Original Onsen Evening Session
The Original Onsen Evening Session
Queenstown (NZ)

No better way to hot tub than the view you get at Onsen. Simply jaw dropping.

Quality of Experience
Jet Boat the Shotover River
Jet Boat the Shotover River
Queenstown (NZ)
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 06, 2026

Thank you so much for your kind words! I’m thrilled to hear that you enjoyed the trip and that we could make everything run smoothly for you.

Wishing you many more amazing adventures ahead!

Warm regards,
Monika

New Zealand Adventure of a Lifetime.
New Zealand | Jan 30 - Feb 25, 2026

I
Iain W.
Boston, MA | Reviewed on Mar 04, 2026
Our four week trip to NZ was customized after an iterative process of inquiry and response, including by phone with Ruth. She listened well and offered incredibly helpful insights. We followed her advice in most cases, and she offered various options for us to consider by way of guided tours, etc., as electives beyond the basis itinerary. We selected some of those to be included. The entire trip from arrival to departure including hotels, car rental and ferry booking was organized and... Read more

Our four week trip to NZ was customized after an iterative process of inquiry and response, including by phone with Ruth. She listened well and offered incredibly helpful insights. We followed her advice in most cases, and she offered various options for us to consider by way of guided tours, etc., as electives beyond the basis itinerary. We selected some of those to be included. The entire trip from arrival to departure including hotels, car rental and ferry booking was organized and communicated really well. All worked out perfectly. It turned out that a medical emergency intruded in the final week of our trip and the local agents were wonderfully supportive to manage and adjust the itinerary and give a sense of local expertise in the local time zone. My wife and I cannot speak more highly of our experience and plan to use kim kim again in our future travel plans.

Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Mar 08, 2026

Iain and Liz were wonderful to work with. They had been planning and looking forward to visiting New Zealand for some time so I was delighted to assist them in designing the trip they always wanted. I am so sorry they got to experience the New Zealand medical system but was glad we could assist with getting things back on track once they were ready! Life has a way of taking us on interesting detours!

Monika planned an amazing trip for us!!!
New Zealand | Jan 28 - Feb 27, 2026

P
Pamela G.
Newark, NJ | Reviewed on Mar 02, 2026
Monika planned an amazing trip for us!!! She was able to alter the itinerary on short notice when we were invited to hike with friends in another part of New Zealand. She was super attentive to our needs and planned days and lodging which fit our particular requests. Monika was available when the weather caused us to change plans and was at the ready any time we needed her. We cannot say enough good things about Monika and the kimkim process which enabled us to have the trip of a lifetime. ... Read more

Monika planned an amazing trip for us!!! She was able to alter the itinerary on short notice when we were invited to hike with friends in another part of New Zealand. She was super attentive to our needs and planned days and lodging which fit our particular requests. Monika was available when the weather caused us to change plans and was at the ready any time we needed her. We cannot say enough good things about Monika and the kimkim process which enabled us to have the trip of a lifetime. We would highly recommend both Monika and kimkim for any future travel needs (fyi...we have used kimkim in the past always with similar happy experiences in diverse parts of the world).

Thank you Monika and kimkim. You will always be in our hearts.

Hotel Reviews
Edgewater Motel
Te Anau

This is a basic hotel with all that we needed. I would give it a 5 but some folks may disagree with me because it is not 'high-end'. We needed a room for 2 nights knowing we would use it only to sleep and do a final pack. It more than accommodated us. We had room to spread out, washer/dryer to help deal with soaked dirty clothing before packing for a 28 hour flight. It is a 10 minute or so walk from the grocery store, Subway, local movie theater (see the short documentary about the fjordlands). We were totally happy and had no complaints

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista Motel Wanaka
Wanaka

Clean, convenient, steps from all the restaurants we wanted to try and staff was super helpful and available

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean. Nothing super glamorous spotlessly clean
Fox Glacier Lodge
Fox Glacier

For us, this was all we needed but it is in an area where everything is basic so someone looking for 'glam' would not be happy. We loved the space, the nearby washer/dryer (much needed by this time in the trip), proximity to hiking trails and wonderful drives to scenic spots.

Authenticity & Character
Location
Staff
Answered every question and were super friendly
Cleanliness & Comfort
The room was clean, the bed a little soft but we did truly not care.
Lake Brunner Eco Lodge

Such a wonderful experience. The room was spacious, had a lovely lake view and the manager and her family added so much to the experience. This lodge is a little off the beaten path but what we were looking for and we loved chatting with other guests who added so much to our trip experience.

Authenticity & Character
Location
Some people might not want to drive off pavement but you would really be missing something.....
Staff
So so lovely to meet the extended family. Truly a memorable experience
Cleanliness & Comfort
Fable Christchurch
Christchurch

Right where you want to be to experience downtown

Authenticity & Character
Location
Staff
Staff was so so so helpful and kind
Cleanliness & Comfort
Lake Tekapo Holiday Homes - various properties
Lake Tekapo

Easy check in, spacious home with amazing views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Headwaters Eco Lodge - Glenorchy
Glenorchy

Such a unique experience. We hope to return again. We cannot say enough wonderful words about the Eco Lodge.....

Authenticity & Character
Wanted to give this a 10 but it is not available!!!
Location
Staff
Cleanliness & Comfort
Millennium Hotel Queenstown
queesntown

Service and room were top notch. We needed to arrive early and they were so gracious and accommodating. Thank you to all of the staff at Millennium!!

Authenticity & Character
Location
Tiny walk into town but we actually preferred the quiet and rest of being slightly away to sleep but near to do activities
Staff
Cleanliness & Comfort
Activity Reviews
Walk the famous Milford track and cruise on Milford Sound
Walk the famous Milford track and cruise on Milford Sound
Te Anau

It was raining the day we did this BUT we learned that if it is not raining, the falls are not nearly as amazing. Our guide, Rob, was top-notch and we loved being able to walk a small part of the Milford Track and to see the Milford Sound up close.

Quality of Experience
Food
Lunch, if you choose, is bountiful and delicious....
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

This tour is first off, something you will never see anywhere else. It is so well organized, very informative and the staff are totally engaged. We went at dusk and it was awesome!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Cass Valley Backcountry Tour
Cass Valley Backcountry Tour
New Zealand

What a hoot to go out with a real sheep/cow/deer rancher. Truly an authentic experience

Quality of Experience
Guides, Drivers and Staff
Transport
Basic jeep; loud noise if you sit in the back row.....
Drive from Queenstown to Glenorchy
Drive from Queenstown to Glenorchy
New Zealand

Lots of gorgeous views

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 02, 2026

Dear Pam and Lou ! Thank you so much for your kind words!

I’m truly delighted to hear that you enjoyed your trip and that everything worked out, even with the last-minute changes. It was a pleasure planning your journey and making sure it fit your needs, and I’m so glad you were able to enjoy every moment!

Warm regards, Monika

GREAT EXPERIENCE
New Zealand | Dec 12 - Dec 16, 2025

Bob
Bob B.
Seattle, WA | Reviewed on Mar 02, 2026
Thank you. I cannot speak highly enough of Kathrin, KimKim, and the whole experience from booking through to completion. All the details were covered, communication was constant and professional. I would recommend KimKim to anyone that wants a customized travel itinerary, with all the details looked after. It was a true pleasure. Read more

Thank you. I cannot speak highly enough of Kathrin, KimKim, and the whole experience from booking through to completion. All the details were covered, communication was constant and professional. I would recommend KimKim to anyone that wants a customized travel itinerary, with all the details looked after. It was a true pleasure.

Hotel Reviews
Hulbert House
Queenstown

We'll be back. A great location, with a very helpful staff. So much better than staying in a hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Every detail was tended to flawlessly.
Lakestone Lodge
Lake Pukaki

Our time at the Lakestone Lodge was amongst the very best highlights of our time in NZ

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The rooms and common areas are cozy, but very comfortable.
Activity Reviews
Mt Cook half day Heli Hike
Mt Cook half day Heli Hike
New Zealand

This experience was life-changing. An absolute must for anyone wanted to truly experience NZ's South Island.

Quality of Experience
Guides, Drivers and Staff
Transport
Christchurch Tramway Restaurant
Christchurch Tramway Restaurant
Christchurch

What a great way to see the city!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Kathrin Gerstel
Kathrin
Kathrin Gerstel
Local specialist in New Zealand | Replied on Mar 02, 2026

Thank you so much, Bob. Your words truly made my day. I’m delighted to hear that the planning process felt smooth and well‑supported from start to finish, and it means a lot to know that the accommodations met your expectations as well. Creating a trip that feels effortless and enjoyable for you is always my goal, and I’m grateful for your trust throughout the journey. Your recommendation is deeply appreciated, and it was a real pleasure working with you.

My wife and I went to New Zealand to celebrat...
New Zealand | Feb 2 - Feb 16, 2026

Dan
Dan U.
Ashburn, VA | Reviewed on Mar 02, 2026
My wife and I went to New Zealand to celebrate our fortieth wedding anniversary and we had a fantastic trip! Michele was able to listen to what places and activities we were looking to experience and she was integral in helping us to accomplish those goals. The hotels were clean with friendly staff and transfers between locations went smoothly. We especially enjoyed biking through the wineries outside of Queenstown and the wine tasting trip via ferry to Waiheke Island. The overnight cruise... Read more

My wife and I went to New Zealand to celebrate our fortieth wedding anniversary and we had a fantastic trip! Michele was able to listen to what places and activities we were looking to experience and she was integral in helping us to accomplish those goals. The hotels were clean with friendly staff and transfers between locations went smoothly. We especially enjoyed biking through the wineries outside of Queenstown and the wine tasting trip via ferry to Waiheke Island. The overnight cruise in the Doubtful Sound was spectacular with great food and hospitality. Kayaking on Tasman Lake in the Mt Cook area and chipping and chewing on one -thousand year ice was sweet! I had beautiful day fly-fishing catching brown trout outside of Nelson. These were just a few of the amazing experiences we had traversing the countryside of New Zealand
We would certainly utilize Michele and KimKim's services for future trips and would highly recommend them!

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Mar 02, 2026

Hi Dan and thanks for your 5 star review. It was a pleasure working with you to put together this trip and I'm thrilled you had a great time. I loved looking through your photos , no shortage of good food and wine there and a couple of nice fish too! All the best for your future trips with Kimkim.

Amazing New Zealand Memories
New Zealand | Feb 14 - Feb 28, 2026

W
W N.
Los Angeles, CA | Reviewed on Feb 28, 2026

We had a fantastic experience with KimKim, and Nats, our dedicated agent, truly went above and beyond. He was extremely responsive, quickly adjusted our reservations when we were running late and arranged a replacement car when needed.
Most importantly, he designed an amazing itinerary that perfectly matched our interests and made our trip unforgettable. His attention to detail, flexibility, and genuine commitment to customer service made all the difference.
We highly recommend KimKim.

Local specialist: Nats Subramanian
Nats
Nats Subramanian
Local specialist in New Zealand | Replied on Mar 01, 2026

Dear Wolfgang,

I am very happy that you all enjoyed your New Zealand vacation. Thank you for entrusting the design of the trip plan and organizing everything to me. It was a pleasure. I would love to welcome you back to New Zealand!

Warm Regards,
Nats

Michelle and KimKim were a delight to work with.
New Zealand | Feb 8 - Feb 15, 2026

Greg
Greg L.
Kansas City, MO | Reviewed on Feb 19, 2026
Michelle was a delight to work with. She listened to our wants for the trip and then arranged some wonderful excursions. All of our hotel accommodations were well located and of top quality. We had one glitch in our first hotel in Queenstown, but the KimKim team was able to get it satisfactorily resolved. Read more

Michelle was a delight to work with. She listened to our wants for the trip and then arranged some wonderful excursions. All of our hotel accommodations were well located and of top quality. We had one glitch in our first hotel in Queenstown, but the KimKim team was able to get it satisfactorily resolved.

Hotel Reviews
The Mayfair
Christchurch

Beautiful Hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rainforest Retreat
Franz Josef Glacier

Very unique rooms literally said in a rainforest. The big draw for our room was the hot tub.

Authenticity & Character
It is special because it is in a rainforest.
Location
Reasonably close to town.
Staff
We didn’t have much interaction with the staff
Cleanliness & Comfort
We had a large two bedroom suite with hot tub. Very comfortable.
Queenstown Park Boutique Hotel
Queenstown

We arrived and learned that our reservation had been erroneously canceled. The staff at the hotel could not have been nicer in working with us to try to get suitable accommodations. In their facility. Plus overall the staff went out of their way to make us feel at home including the cocktails in the evening and the absolutely spectacular breakfasts. This is definitely the place to stay in Queenstown.

Authenticity & Character
Location
Close to town.
Staff
Absolutely great staff. Very personable.
Cleanliness & Comfort
Room accommodations were top notch.
Activity Reviews
Glacier Region - Greymouth - Christchurch
Glacier Region - Greymouth - Christchurch
New Zealand

A very nice train ride on a beautiful train.

Scenic cruise on Lake Mapourika
Scenic cruise on Lake Mapourika
Franz Josef Glacier

A very peaceful boat trip with a small boat of only 12 passengers. Lots of birds and interesting plants to see. You actually get very close to the shoreline. Great commentary by the guides.

Quality of Experience
The quality of the guides really added to the value of this trip.
Guides, Drivers and Staff
See above.
Transport
Scenic Flight Twin Glaciers in a Helicopter
Scenic Flight Twin Glaciers in a Helicopter
New Zealand

Once in a lifetime experience. The glacier is spectacular. He will not get closer than you do on this trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Scenic flight and cruise  – Queenstown to Milford Sound
Scenic flight and cruise – Queenstown to Milford Sound
New Zealand

Great experience! A highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Feb 27, 2026

Hi Greg and thanks so much for your 5 star review. I am thrilled to hear you enjoyed all of the activities that I planned for you. All the best for your future travels with Kimkim!

Monika planned the most amazing trip for us! ...
New Zealand | Feb 11 - Feb 16, 2026

A
Anne H.
United Kingdom | Reviewed on Feb 17, 2026
Monika planned the most amazing trip for us! It’s our first time using KimKim and her local knowledge really showed! She definitely nailed our taste in hotels and activities that would appeal to us! Everything from the first taxi pick up to the events we attended went smoothly. Can’t say enough and would highly recommend!!
Thanks so much!
Read more

Monika planned the most amazing trip for us! It’s our first time using KimKim and her local knowledge really showed! She definitely nailed our taste in hotels and activities that would appeal to us! Everything from the first taxi pick up to the events we attended went smoothly. Can’t say enough and would highly recommend!!
Thanks so much!

Hotel Reviews
On The Point
Rotorua

Loved this hotel and setting! Beautiful views overlooking Lake Rotorua and the staff was so friendly and helpful. Added bonus was their adorable mini ponies and donkeys!!

Authenticity & Character
Felt like a European hotel!
Location
Such a pretty setting overlooking Lake Rotorua
Staff
All were so friendly and helpful!
Cleanliness & Comfort
Beautiful room!!!
PurePod Karangaheke Gorge, Coromandel (Ruru)

Coolest place ever! It was our first PurePod experience and we absolutely loved it! They had provisioned us with breakfast and dinner as well and they were delicious!

Authenticity & Character
So well thought out and lovely!
Location
Beautiful view!!!!
Staff
Fantastic food!
Cleanliness & Comfort
The Hotel Britomart
Auckland

The service, location and food were all excellent! Would highly recommend staying here!

Authenticity & Character
Beautiful restaurant and rooms.
Location
Right in the heart of shopping and restaurants.
Staff
Friendly and helpful!
Cleanliness & Comfort
Activity Reviews
Visit the National Kiwi Hatchery
Visit the National Kiwi Hatchery
Rotorua

Really enjoyed learning more about Kiwi birds and seeing them!

Quality of Experience
Seeing the birds
Guides, Drivers and Staff
We had a very enthusiastic guide that was very knowledgeable.
Transport
We drove ourselves.
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

Such an interactive and fun evening!

Quality of Experience
The food and interaction with the staff were great!
Food
So much yummy food!
Guides, Drivers and Staff
Denis was a hoot!
Transport
Buses were easy and clean
Scenic Helicopter flight to Mt Tarawera Crater with landing
Scenic Helicopter flight to Mt Tarawera Crater with landing
Rotorua

Wow, so worth doing as the views from the helicopter were so gorgeous!!!!

Quality of Experience
Such a great way to see all of the lakes around Rotorua!
Guides, Drivers and Staff
Easy check in and we had a great pilot!
Transport
We drove ourselves
Glowworm Kayak Tour
Glowworm Kayak Tour
Rotorua

This was such a fun evening despite the rain! The caves are so beautiful!

Quality of Experience
So much fun!
Guides, Drivers and Staff
The staff was so friendly and they had all the extra gear we needed.
Transport
They were on time and easy to find.
Hiking in and Around the Coromandel Peninsula
Hiking in and Around the Coromandel Peninsula
Coromandel

Sadly we had a lot of rain while we were out on the peninsula, but did have a great time on the train ride and shopping around town.

Quality of Experience
The views!
Guides, Drivers and Staff
We drove ourselves
Transport
We drove ourselves.
America's Cup Yacht experience
America's Cup Yacht experience
Auckland

Such a perfect way to start our trip and such pretty views of the city and surrounding areas!

Quality of Experience
Staff was friendly!
Guides, Drivers and Staff
So nice!
Transport
Didn’t need transport as we could walk from our hotel.
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Feb 22, 2026

Thank you so much for your kind words — it truly means a lot to me!
I’m so happy you loved the trip and that everything went smoothly. It was a real pleasure planning this for you, and I’m thrilled I could match your style in hotels and experiences. I hope you’re leaving with unforgettable memories of New Zealand.

Michelle did a wonderful job putting together...
New Zealand | Feb 8 - Feb 16, 2026

Andrew
Andrew R.
Ashburn, VA | Reviewed on Feb 17, 2026

Michelle did a wonderful job putting together the trip details and timing of each stop. Highly recommend

Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Feb 26, 2026

Thanks for your review Andrew. I am glad you enjoyed your short trip to NZ and hope you managed to catch some good fish!

New Zealand
New Zealand | Feb 1 - Feb 14, 2026

K
Kaya W.
Seattle, WA | Reviewed on Feb 16, 2026
Our trip was so so SO amazing! We loved NZ so much and never wanted to leave. Monika was wonderful throughout the trip building process, booking, and during our trip of any needs came about. We had a few activities her shuffled due to weather and Monika was greatly supportive in getting things arranged and figured out appropriately! We are so grateful for her guidance and support. Read more

Our trip was so so SO amazing! We loved NZ so much and never wanted to leave. Monika was wonderful throughout the trip building process, booking, and during our trip of any needs came about. We had a few activities her shuffled due to weather and Monika was greatly supportive in getting things arranged and figured out appropriately! We are so grateful for her guidance and support.

Hotel Reviews
Ramada Suites Queenstown
Queenstown

Loved the walkability to anywhere! Centrally located but away from the crowds and so quiet.

Authenticity & Character
Location
Staff
Wonderful experience with super kind and helpful staff
Cleanliness & Comfort
Housekeeping did make the bed one night but left dirty cups and towels not replaced. Left used towel on top of made bed, odd housekeeping experience.
Peppers Bluewater Resort
Lake Tekapo

Lovely stay! A bit busy and crowded but overall wonderful location, walkable, and the laundry was really nice to have.

Authenticity & Character
Location
No
Staff
Cleanliness & Comfort
PurePod Greta Valley (Korimako)
Canterbury

We had a lovely stay in the purepod once we found it. The instructions to find it from where you part need to be updated as we had a hard time finding it for a bit. There is no sign for the car park as listed in the instructions and the directions for the track point you downhill when you really need to go uphill. The track should itself is overgrown to chin height so we were covered in grasses and very itchy by the time we found our way to the purepod itself. There was also a cannon (for birds in the vineyard is my guess) going off every few minutes until 9pm and starting again at 6am which makes the environment slightly less tranquil. The purepod itself is a dream, the food was amazing, and we had a lovely night, just a few details that were a surprise disappointment.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Picton Beachcomber Inn
Picton

Loved this location, views, and walkability to everything!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pear Orchard Lodge
Nelson

Lovely, quiet spot on a pear farm. It’s warm and charming with a beautiful view. Hosts are attentive and kind.

Authenticity & Character
Location
Not walkable but beautiful location
Staff
Cleanliness & Comfort
You can hear other guests through you walls, otherwise lovely
Activity Reviews
Dart River Funyak Safari
Dart River Funyak Safari
New Zealand

No kayaking due to river level being too high but they quickly rearranged our trip and did the jet boat portion for us instead. This was a super fun a beautiful experience and we are very grateful they were able to accommodate some adventure for us despite the weather not working for kayaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Skyline Gondola transport Including 3 rides on the Luge
Skyline Gondola transport Including 3 rides on the Luge
Queenstown (NZ)

Beautiful views. Luge is very crowded, recommend going at a weird time to avoid crowds and lines. Staff were unfortunately cranky and rude.

Milford Sound - Coach, Cruise and FLY
Milford Sound - Coach, Cruise and FLY
New Zealand

Incredible experience. On the first leg piece driver was so fun and knowledgeable. He made the 4.5 hour drive pass by so easily and was a joy to spend time with. Cruise and fly were equally amazing and it was so cool to see the national park from so many different angles.

Quality of Experience
Guides, Drivers and Staff
Transport
Tekapo Springs - StarGazing
Tekapo Springs - StarGazing
Lake Tekapo

Didn’t have a clear night unfortunately so did virtual reality experience. Still learned a lot but different than authentic experience. Can’t control the weather so no one’s fault!

Quality of Experience
Guides, Drivers and Staff
Abel Tasman - Sail , Seals and walk
Abel Tasman - Sail , Seals and walk
New Zealand

Had to be rescheduled due to storm but reschedule was smooth and efficient and we had a wonderful time both on the boat and hike back!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Great Taste Trail (self-guided cycle ride with E-bike Option) - Kaiteriteri to Mapua (43km)
Great Taste Trail (self-guided cycle ride with E-bike Option) - Kaiteriteri to Mapua (43km)
New Zealand

So fun! And Nikki was great to work with. She loved the route she scoped for us and really showed us so much character of the area from the rolling hills to the beaches.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 02, 2026

This makes me so happy to read — thank you Kaya !!!
I’m absolutely thrilled that you loved New Zealand so much (it’s hard to leave, I know! ).
Thank you for your trust and your kind words — it truly means a lot. I hope NZ calls you back again one day!

Amazing Trip
New Zealand | Jan 5 - Jan 15, 2026

K
Kristin H.
Los Angeles, CA | Reviewed on Feb 15, 2026
Our trip to New Zealand's north island was amazing. Our agent did a great job of finding activities that matched our interests. Read more

Our trip to New Zealand's north island was amazing. Our agent did a great job of finding activities that matched our interests.

Hotel Reviews
Abstract Hotel
Auckland

Seemed nice, but it was pretty hot in Auckland when we arrived. There is no A/C and the windows only open about 3 inches, so no way to cool the room. We did appreciate that the laundry facilities are free for guests to use. Staff was very nice about accommodating a change to our reservation, offering a refund way after the change deadline.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Regal Palms Resort
Rotorua

Noce hotel. Pretty busy area of Rotorua. No restaurant and not much to walk too. However, the room was spacious and clean. There was A/C in the main area. Had a big jacuzzi tub in the bathroom. Lots of onsite activities. We used the pool which was quite nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Forgotten World Motel
Taumarunui

Convenient to the tour, but a little run down. No A/C, fans only. We had ants. Not much to do in this town other than the Forgotten World tour. The shower bottles were marked incorrectly (shampoo, body wash). Not great washing hair with body wash. Staff leaves early, so if there are problems, no one onsite to help.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Park Hotel Ruapehu
National Park Village

Nice hotel with a (not free) shuttle to the Tongariro Crossing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kapiti island accommodations
Kapiti Island

Highlight of our trip. Exactly what we expected a "glamping" experience to be. If you want to see native birds, can't imagine a more location. Accommodation included food and snacks which were tasty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Naumi Hotel Wellington
6141

Loved the location and ambiance of this hotel. We liked the neighborhood and thought their signature cocktails were creative and fun.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Eco Zip - Flying Fox ziplines & Native Walks Experience
Eco Zip - Flying Fox ziplines & Native Walks Experience
New Zealand

Felt very safe and the walk back though the old growth forest was fabulous.

Quality of Experience
Guides, Drivers and Staff
Transport
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

We all agreed that this was much better than we expected (and heard that from other travelers as well). The sets are beautifully preserved and the house you go into has an amazing level of detail. They allow you to touch and enjoy the house fully (you can get in the tub, the bed, etc) and take pictures. After the tour, you get drinks at the Green Dragon where they also have snacks if desired.

Quality of Experience
Guides, Drivers and Staff
Transport
Starlight Gourmet Kayak Tour - Glowworm Caves
Starlight Gourmet Kayak Tour - Glowworm Caves
Rotorua

This was a fun evening. We were a small group 6 = 2 guides. We kayaked a doable distance across a lake where we had dinner (sausages and salmon) and had use of thermal pools. Once it was dark, we went back across the lake to the cave. The glowworms are great. We also got some of the myths surrounding them during the activity. The stars on the return paddle, were the best I have ever seen.

Quality of Experience
Food
Guides, Drivers and Staff
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Hell's Gate Experience (Geothermal site and Mud Bath and Sulphur Spa)
Rotorua

This was a fun day. The trails are nicely maintained and have good information. The carving experience isfun and worth stopping for. The spa was fun. Can now say I've done a mud and sulfer spa. Really nice gift shop.

Quality of Experience
Guides, Drivers and Staff
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

This was a great experience. I thought the pre-dinner activities were fun, well done and just the right length. The show part was again fun and just the right length. The food was excellent. We ended up purchasing the non-alcoholic pairing and would recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wai-O-Tapu
Wai-O-Tapu
New Zealand

Very interesting

Quality of Experience
Guides, Drivers and Staff
Forgotten World Highway - 10 tunnel tour
Forgotten World Highway - 10 tunnel tour
Taumaranui

This was a good experience. The lunch was basic, but adequate. This area is really beautiful and seeing it by rail is probably the best way.

Quality of Experience
Guides, Drivers and Staff
Transport
Overnight Kiwi Spotting
Overnight Kiwi Spotting
New Zealand

We had a great time on Kapiti Island. We all agreed that it was one place that we could have spent more time if our itinerary allowed. We arrived in the afternoon and had time to do the hike from the resort to the top of the hill. We did the night time Kiwi spotting walk. We did end up spotting a kiwi! Though, the KaKa's and Weka's really stole the show. We left in the morning. We did not have time to do the hike on the other side of the island, or swim in the cove. Take a flashlight with a red light option if possible. That way you can continue looking for KiWi after the guided tour is over.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wellington - Full day Lord of the Rings location tour
Wellington - Full day Lord of the Rings location tour
Wellington

We had a great day on this tour. Ended up being just our group which we appreciated and didn't expect. Guide, Dean, was knowledgeable about Wellington and LOTR. We saw a number of filming sites and also learned a lot about NZ and Wellington. Appreciated the Stansborough tour. Much more interesting than we expected. Weta Cave was also fun, but I expected more LOTR content there. Not this tours fault.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kathrin Gerstel
Kathrin
Kathrin Gerstel
Local specialist in New Zealand | Replied on Feb 25, 2026

Hi Kristen,
Thank you so much for taking the time to share such an honest and thoughtful review. I’m really glad to hear you enjoyed the trip overall, and I appreciate your detailed feedback about the accommodations — especially the note about the lack of AC in some places. Insights like yours help us keep improving. We hope to welcome you back for an even smoother experience next time!

THANK YOU MONIKA - NEW ZEALAND TRIP This wa...
New Zealand | Jan 12 - Jan 31, 2026

B
Bryan T.
Canada | Reviewed on Feb 15, 2026
THANK YOU MONIKA - NEW ZEALAND TRIP This was our 4th trip in a row that we have booked with KimKim and again it was everything we had hoped for. Monika, you were amazing in everything you did for our recent 3 week bucket list vacation to New Zealand, which went seamlessly. Your blend of the north island on the first part of the trip and then flying to the south island to spend much more time was perfect. All of the accommodations were superb and a very nice mix of traditional and... Read more

THANK YOU MONIKA - NEW ZEALAND TRIP

This was our 4th trip in a row that we have booked with KimKim and again it was everything we had hoped for.

Monika, you were amazing in everything you did for our recent 3 week bucket list vacation to New Zealand, which went seamlessly. Your blend of the north island on the first part of the trip and then flying to the south island to spend much more time was perfect. All of the accommodations were superb and a very nice mix of traditional and modern. Since we are active people we asked you in the beginning stages of planning this trip, to include unique daily excursions. The things you booked were fantastic and every day was different in their own ways. On the north island, a few of the things that we really enjoyed was the nighttime kayak trip to see glow worms in the caves, The Hobbiton Movie Set and the performance and dinner at the Maori Village which was highlighted by the Haka dance. Once we arrived on the south island for over 2 weeks, your choices of things to do is really too much to describe as we did so many things. If I was to list some of our favourites, they would be as follows. Starting out in Queenstown, the full day jet boat ride up a river and then returning in a 2 person inflatable Funyak (kayak) ride back down with the current was so much fun. Also, the overnight in a beautiful 20 person catamaran in the fjord laden Milford Sound which included kayaking in the Tasman Sea was amazing. On to the nighttime viewing of the blue penguins, sperm whale watch, hiking and much, much more. But, one of the top highlights for both of us was the HalfDay Heli/Glacier Hike at Mount Cook. Hiking on top of the glacier and down into beautiful ice caves was something we will always remember.

I could go on about more things we did on this trip, but I would like to finish with saying how much we appreciate everything you did to make this trip one our top trips ever. Your organizing skills with our itinerary, your punctuality in getting back to us so fast during the planning process, your professionalism and being a genuine nice person, truly was second to none and we highly recommend you!

Thanks again Monika and thanks to Kimkim for being our No. 1 choice to handle our travel plans.

Bryan and Jill Turkstra
Canada

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Feb 23, 2026

Dear Bryan and Jill,

Wow… thank you so much for this incredible message.

I’m absolutely delighted that your New Zealand adventure was everything you had hoped for — especially knowing it was a special bucket list trip. It was such a pleasure designing this journey for active and adventurous travelers like you!

Thank you again for your trust, your kindness, and your wonderful words. I’m so grateful to have been part of one of your top trips ever.

Warmest wishes from New Zealand,
Monika

We had an amazing trip and Denise was very th...
New Zealand | Jan 29 - Feb 5, 2026

Rhonda
Rhonda M.
Blue Springs, MO | Reviewed on Feb 12, 2026
We had an amazing trip and Denise was very thorough and engaged throughout our trip. We had some cancellations due to weather and Denise was very involved in figuring out a plan B. I can not say enough about the KimKim model of putting a trip together. They can customize a trip or put together a planned itinerary. We have used KimKim for a number of big trips now and can say this is, by far, the best way to efficiently organize a trip. I highly recommend them and Denise is the Bomb putting a... Read more

We had an amazing trip and Denise was very thorough and engaged throughout our trip. We had some cancellations due to weather and Denise was very involved in figuring out a plan B. I can not say enough about the KimKim model of putting a trip together. They can customize a trip or put together a planned itinerary. We have used KimKim for a number of big trips now and can say this is, by far, the best way to efficiently organize a trip. I highly recommend them and Denise is the Bomb putting a New Zealand trip to fruition. Thank you so much for your professionalism and expertise in making our dream trips a reality!
Rhonda McCoy

Hotel Reviews
Grand Suites Lake Tekapo
Lake tekapo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Rees Hotel
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Awesome
The Cinema Suites
Te Anau
Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Activity Reviews
PRIVATE BOUTIQUE WINE TOUR
PRIVATE BOUTIQUE WINE TOUR
Queenstown (NZ)

Ben was an amazing driver/guide. He was knowledgeable and charming, loved this tour!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Anau Glow Worm Caves
Te Anau Glow Worm Caves
Te Anau
Quality of Experience
Guides, Drivers and Staff
Transport
Fiordland Pure Wilderness Jet
Fiordland Pure Wilderness Jet
Te Anau

Alex was the best driver and hostess EVER!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Denise Siviter

Perfect New Zealand Adventure -- Thank you Vicky and KimKim!
New Zealand | Feb 2 - Feb 9, 2026

Greg
Greg K.
Ashburn, VA | Reviewed on Feb 11, 2026
We had a terrific time in New Zealand recently and it was in large part to the arrangements that Vicky at KimKim made for us. She recommended and booked hotels in both Aukland and Queenstown; activities in both cities and worked with us to help us create the adventure we wanted in New Zealand. The hotels (Hotel Britomart in Aukland and Sofitel in Queenstown) were beautiful and catered to our every need. The staffs were attentive and engaging. Vicky planned a trip that allowed us time for... Read more

We had a terrific time in New Zealand recently and it was in large part to the arrangements that Vicky at KimKim made for us. She recommended and booked hotels in both Aukland and Queenstown; activities in both cities and worked with us to help us create the adventure we wanted in New Zealand. The hotels (Hotel Britomart in Aukland and Sofitel in Queenstown) were beautiful and catered to our every need. The staffs were attentive and engaging. Vicky planned a trip that allowed us time for curated activities but also time for us to explore and experience New Zealand. The Waiheke Island gourmet wine and food tour was everything we hoped it would be. We had a terrific time with guide Grant and small group of fellow travelers. The real surprise of the trip was how enjoyable the Milford Sound tour was. The views were amazing and Katy, the tour guide did a fantastic job explaining the region, the wildlife and the sights we saw. All around -- this New Zealand trip was an experience we will never forget. We are so grateful for Vicky's care and attention throughout the process. She even spent time with us just prior to travel to go over each day and last minute considerations and suggestions.

Hotel Review
The Hotel Britomart
Auckland

Perfect in every respect. Great staff, terrific room, great restaurant and in the very heart of city by the docks. Wonderful experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Boutique Wine Tour
Private Boutique Wine Tour
Queenstown (NZ)

Phil was a great guide. We enjoyed the day with him. We thoroughly enjoyed our lunch at the vineyard -- the views and ambiance as well as the amazing charcuterie platter that the winery prepared. The tastings were all good. The final tasting at Kinross with Brian was by far the best. Brian was skilled as well as knowledgable on the wine he was sharing.

Quality of Experience
Food
Excellent lunch at the winery's bistro.
Guides, Drivers and Staff
Transport
Milford Sound Scenic Tour & Cruise – Ex Queenstown
Milford Sound Scenic Tour & Cruise – Ex Queenstown
Queenstown (NZ)

Breathtaking views and scenery. Katy our guide and driver was exceptional.

Quality of Experience
Guides, Drivers and Staff
Katy was excellent -- knowledgeable and safe.
Transport
Large, Comfortable Mercedes Van w/Wi-Fi and comfortable seats.
Waiheke Island - The Gourmet Food & Wine
Waiheke Island - The Gourmet Food & Wine
Auckland

Exactly what we had in mind. Grant the guide was perfect for the role. The entire day flew by.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Feb 11, 2026
Hi Greg, Thank you so much for your incredibly kind words! I love hearing about how much you enjoyed your time in New Zealand. I really enjoyed working with you to design this adventure, and I’m so happy Hotel Britomart and the Sofitel were perfect fits. It’s wonderful to hear that Waiheke with Grant and Milford Sound with Katy were such highlights — Milford really does have a way of surprising people in the best way! I’m especially glad the balance of curated experiences and free time... Read more

Hi Greg,

Thank you so much for your incredibly kind words! I love hearing about how much you enjoyed your time in New Zealand.

I really enjoyed working with you to design this adventure, and I’m so happy Hotel Britomart and the Sofitel were perfect fits. It’s wonderful to hear that Waiheke with Grant and Milford Sound with Katy were such highlights — Milford really does have a way of surprising people in the best way!

I’m especially glad the balance of curated experiences and free time felt just right for you. That’s always my goal. 😊

Thank you again for trusting me with your journey —
Vicky

Best Vacation Ever!
New Zealand | Jan 19 - Feb 8, 2026

Patrick
Patrick P.
Minneapolis, MN | Reviewed on Feb 09, 2026
Without a doubt, this was the best vacation of our lives. It all started with Kathrin interviewing us via email and a video call. She listened to what our interests are and put together an amazing agenda. We spent three weeks exploring the beauty of New Zealand. Kathrin took care of every detail, reservation, tickets, guides, equipment, etc. From our guided hike on the Routeburn Track with Angelo, an amazing bike ride with Marcello in the Redwood forests of Rotorura, a spectacular Alps to... Read more

Without a doubt, this was the best vacation of our lives. It all started with Kathrin interviewing us via email and a video call. She listened to what our interests are and put together an amazing agenda. We spent three weeks exploring the beauty of New Zealand. Kathrin took care of every detail, reservation, tickets, guides, equipment, etc. From our guided hike on the Routeburn Track with Angelo, an amazing bike ride with Marcello in the Redwood forests of Rotorura, a spectacular Alps to Ocean (A2O) bike ride from Lake Tekapo to Oamaru and many other activities, we were both challenged and catered to. Kathrin knew this was a retirement gift to ourselves and we were congratulated at our accommodations and were seated at the best tables in restaurants I think because of her. New Zealand has much to offer the traveler. Not just the beauty of the outdoors... the vendors who take you on outings such as Jake and Unique w/ Rotorua Canopy Tours or Alex with Waimarino, they are professionals as well as very friendly. We also were very thrilled to do the Te Pa Tu Maori Cultural Experience. The food and Maori people were exceptional. There is so much more to mention but suffice it to say that Kathrin at KimKim made this so easy with work she did and the plan she gave us in her TravelBook. We were never in doubt about where to go and what to do. Thank you, Kathrin!

Hotel Reviews
Adina Heritage Christchurch
Christchurch

Great location. Easy walk from the bus depot. This is the largest hotel room we have ever stayed in. It had two levels and a washer dryer. The staff were friendly. We did not eat on site, but there were a few lovely options. We did take advantage of the pool and fitness room. Those staff were also very friendly. I especially liked being able to watch the Australian Open in my room.

Authenticity & Character
Large hallways, stair cases, rooms. Very historic.
Location
Nice base to walk to the various sites in the city.
Staff
Cleanliness & Comfort
Kurow Hotel
Kurow

Historic. Charming. We enjoyed the owners (Michelle (?) and Ross). We ate dinner and breakfast here. Our room was clean, comfortable and updated. We would stay here again.

Authenticity & Character
It is historic and in the process of being updated.
Location
Staff
So friendly.
Cleanliness & Comfort
Lake Ohau Lodge
Lake Ōhau

This was on our Alps to Ocean bike tour. The location is perfect. Great view and two hot tubs (spas). The included dinner was served as a group. You met fellow travelers while seated at larger tables. It was heaps of fun.

Authenticity & Character
You know you are staying in a lodge here. Complete with scant cell coverage :)
Location
Amazing view of the lake.
Staff
Knowledgeable and friendly to tired travelers.
Cleanliness & Comfort
Distinction Heritage Gateway Hotel
Omarama

Great staff, clean rooms and onsite laundry facility. The best part is the restaurant. Relaxed with a beer in the lounge then on to the buffet dinner with the best selection of salads, appetizers, Asian and local dishes and a roast carving station. We also hade a delicious breakfast the next morning. We needed to leaver early and they opened early.

Authenticity & Character
The rooms are huge.
Location
Staff
Cleanliness & Comfort
Some people noted the rooms need updating, but they keep it clean and it is comfortable.
Tongariro Lodge
Turangi

This place is very quaint with great food and staff. Comfortable clean rooms. Slobodan checked us in and really made us comfortable.

Authenticity & Character
See the pictures.
Location
We used this as a base for exploring the area.
Staff
Cleanliness & Comfort
The hot tub (spa) could be hotter, but this place is great.
Highfield Mews Motel
Oamaru

So the check in process was the fastest of any hotel I have ever stayed in. I wish all hotels were ran this way. The staff are competent and chill. The room was clean and comfortable! We loved exploring Oamaru and then relaxing and getting a good night's sleep here.

Authenticity & Character
Location
Easy to find and not located in the busy downtown. Walking to and from gives you the chance to explore the town.
Staff
Chill, competent, efficient.
Cleanliness & Comfort
So clean and comfortable.
MacKenzie Country Hotel
Twizel

This hotel was on our way along the Alps to Ocean bike tour. The breakfast in the morning was very delicious.

Galaxy Boutique Hotel Tekapo
Lake Tekapo

The view of the lake is amazing. The staff were very kind and brought our breakfast to our room. Very comfortable hotel.

Authenticity & Character
The design that emphasizes the view of the lake.
Location
I loved the view. Easy walk from the bus stop. Easy walk to town for dinner.
Staff
I don't remember their names, but they were all so friendly.
Cleanliness & Comfort
The bathroom was very clean.
QT
Queenstown

Off the busy street. Friendly staff, clean and comfortable. I just wish the pool was working. Also, the staff and the food in the restaurant where we ate breakfast were wonderful. Delicious!

Authenticity & Character
Comfortable, good restaurant.
Location
Off the busy street. Nice view.
Staff
They are friendly and outgoing. Always eager to answer questions.
Cleanliness & Comfort
The bed was perfect.
Local specialist: Kathrin Gerstel
Kathrin
Kathrin Gerstel
Local specialist in New Zealand | Replied on Feb 10, 2026
Reading your message truly filled me with happiness — thank you from the bottom of my heart. It was such a joy planning this journey with you both, and knowing that your retirement celebration turned into the trip of a lifetime means more to me than I can say. From our very first email and video call, I could feel your excitement and your love for adventure, and it was a pleasure to craft an itinerary that matched your energy and curiosity. Hearing how much you enjoyed the Routeburn Track,... Read more

Reading your message truly filled me with happiness — thank you from the bottom of my heart. It was such a joy planning this journey with you both, and knowing that your retirement celebration turned into the trip of a lifetime means more to me than I can say.

From our very first email and video call, I could feel your excitement and your love for adventure, and it was a pleasure to craft an itinerary that matched your energy and curiosity. Hearing how much you enjoyed the Routeburn Track, the redwoods of Rotorua, the A2O ride, and all the incredible experiences along the way makes me smile. You embraced every moment so beautifully.

I’m also delighted that the wonderful guides and hosts you met made you feel welcomed and celebrated — New Zealand has a special way of connecting people, and it sounds like you felt that magic throughout your journey.

Thank you as well for your kind words about the planning and the TravelBook. My goal is always to make travel feel effortless and joyful, and I’m so glad you felt supported every step of the way.

Congratulations again on your retirement — what an inspiring way to mark such an important milestone. I’m truly grateful you trusted me with this chapter, and I’m thrilled it became everything you hoped for and more.

Wishing you many more adventures ahead, and memories that continue to brighten your days.

Trip of a lifetime
New Zealand | Jan 13 - Jan 30, 2026

E
Emma M.
Chicago, IL | Reviewed on Feb 09, 2026
Uma did an incredible job building our dream trip to New Zealand. She worked with us to build in Lord of the Rings and nature excursions that were important to us (Highlights included Weta Workshop tour, half day lord of the rings tour in Glenorchy, Mt Tarawera Crater Walk in Rotorua, Kai Bites tour in Christchurch, and Zealandia by Night tour in Wellington). We greatly appreciated her partnership on telling us when we were trying to fit in too much during planning, leaving us with an... Read more

Uma did an incredible job building our dream trip to New Zealand. She worked with us to build in Lord of the Rings and nature excursions that were important to us (Highlights included Weta Workshop tour, half day lord of the rings tour in Glenorchy, Mt Tarawera Crater Walk in Rotorua, Kai Bites tour in Christchurch, and Zealandia by Night tour in Wellington). We greatly appreciated her partnership on telling us when we were trying to fit in too much during planning, leaving us with an itinerary that was the perfect balance of action-packed activities and free time to explore or relax at our leisure for every location. Before departure, she provided a thorough day-by-day itinerary and many resources to prepare us for New Zealand. On the trip itself, she was crucial to our trip remaining on track as we were there at a very rainy time. She took point on rearranging our itinerary when some of our events were cancelled for inclement weather. The restaurant recommendation list was also phenomenal - some of our best meals were at the restaurants they recommended.

Activity Reviews
Lord of the Rings Scenic Tour (Half Day)
Lord of the Rings Scenic Tour (Half Day)
Queenstown (NZ)

We got to see so many filming locations as part of this tour. The guides made sure to calibrate their tour based on who was in attendance, so the super LOTR fan and the casual enjoyer (i.e., my husband and myself) could both appreciate and enjoy their time. They brought a flip book to show the scenes and how they were staged for the film, and Pure Glenorchy was also able to get us onto a privately owned location for the Hobbit and to get a better view of Isengaard. And of course the photo opportunity at the end was an awesome touch. It even included a break for afternoon tea in the park in Glenorchy!

Quality of Experience
Guides, Drivers and Staff
Transport
Amiki Cultural Food Tours - Kai Bites
Amiki Cultural Food Tours - Kai Bites
Christchurch

Ash was an amazing tour guide for the Kai Bites tour. She took us around to her favorite spots, taking care to point out important history, art, and buildings around Christchurch, including spots that we would not have thought to check out or would have noticed on our own. Ash made sure to point out shops that features local artisans so we could bookmark them for our own time, and when we mentioned our dinner reservation plans, she helped pick out a menu of must haves (which were, to no surprise, amazing recommendations). She clearly has a love for her work and sharing great food with others, and it was such a delight to spend the time with her, which made this a top excursion on our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Zealandia by Night
Zealandia by Night
Wellington

This was the best part of the trip as someone looking forward to the diverse bird wildlife of New Zealand. The guides were so informed and clearly passionate about their work, so the audio tour component was very informative. We were able to see little spotted kiwis in the wild, a Ruru, and multiple tuatara. And it felt more intimate as a small group walking through Zealandia after dark with provided red flashlights to be able to search the brush for wildlife.

Quality of Experience
Guides, Drivers and Staff
Crater Walk on Mount Tarawera
Crater Walk on Mount Tarawera
Rotorua

The experience of this rewarding hike was phenomenal. The guides were kind and so fun, helping take photos and explain everything you could see from the top of the crater. The skree down into the crater was the highlight, with the best part being able to go quickly at the bottom.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Feb 09, 2026

Hello Andrew & Emma,

Thank you so much for your kind words and the elaborate review. I absolutely loved working with you both for your New Zealand Holiday.

Please keep in touch. I would be delighted to see you again in our beautiful country.

Best,
Uma

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.