Kimkim Trip Reviews for United Kingdom

4.9
Based on 11 ratings
Read 11 verified reviews by travelers who booked their trip to United Kingdom on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

I recently finished The Trip of A Lifetime!
United Kingdom | Sep 12 - Oct 13, 2023

Wynnie
Wynnie K.
Charlotte, NC | Reviewed on Dec 22, 2023
I recently finished The Trip of A Lifetime. It could not have gone any better!
It began with an Orientation Call from Jonathan . He explained how traveling and planning with KIMKIM works, asked questions regarding things I did and didn’t want to do, other personalization goals and budget.
I soon heard from my personal agent, Jane. We had great text conversations. Jane was patient with my endless questions and concerns; I was traveling alone for the first time, my first time international,...
Read more

I recently finished The Trip of A Lifetime. It could not have gone any better!
It began with an Orientation Call from Jonathan . He explained how traveling and planning with KIMKIM works, asked questions regarding things I did and didn’t want to do, other personalization goals and budget.
I soon heard from my personal agent, Jane. We had great text conversations. Jane was patient with my endless questions and concerns; I was traveling alone for the first time, my first time international, and my first plane ride in nearly 20 years.
I proudly labeled myself as the anti-tourist, lol. I didn’t want to go near any trite locations that many tourists flock to just because everyone else does.
I wanted Ancient History, I wanted Ancient Religions, I wanted Archeology. Don’t send me to churches, don’t send me to rote performances. I wanted my own desires, not be a stereotype American Tourist.

Jane went to work straight away.

I had one location and specific dates that were mandatory: The British National Dressage Championship, September 14-17. I didn’t care when I went to nor left the UK. Everything built around that event.

Jane would send me ideas, questions, clarifications and I would send her ideas, questions, locations that looked to hold/meet my desires.
Jane was quick to learn me and my tastes, I’m an “odd bird”, lol, and very much an anti-tourist with different goals and expectations.
We clicked very well and spent six months planning my trip.

This was a TRUE bucket list trip.
I have an incurable blood cancer. It is dormant, yet it can become active at any time. This was my one and only time to physically navigate such a trip. I had been tested and scanned and was given the ok by my doctor to make this trip.

I had given Jane a rundown of my medical conditions and the limitations they impose on my strength, stamina, functions, etc..
She seamlessly worked assistance and help into every movement, hotel, travel and train.

The end result was a magnificent trip! Eleven cities in 30 days. Plus two days, one each way, of long distance travel.
I was supported, pampered and celebrated everywhere I went.
Jane, and her co-worker Flore were with me daily while I was actively traveling. We texted at least twice a day and I reported in daily to keep Jane and Flore apprised of my health(cancer).
They were on top of everything behind the scenes as well - there was a particular chain of hotels that my body found uncomfortable. Jane found an alternative option and we made the change. Flore discovered there was going to be a Train Strike that was going to impact my plans, so they found out more, made plan changes, asked me if I wanted to go with the pivot and we pivoted. Seamlessly. The whole trip was that simple; they handled every little detail and it put NO stress on me.
Jane, and Flore, also went above and beyond!
In one city I got digestively sick. I let Jane know I was cancelling an outing bc I was just too sick to leave the hotel. She checked in with me a number of times. There was once when I didn’t reply back in my normally swift manner, so Jane called the Reception/front desk and ask them to come to my room and check on me. Awww.
I wanted Ancient History - I got Roman, Celt, Pict, and more. I wanted Ancient Religion - Jane found a very Ancient Druid Worship site that dated back to 4,000 bc.
Yes. You read that correctly. That site was approximately 6,023 years only when I experienced it. It doesn’t get much older than that!
More Ancient History: I got to spend one night in a Castle, turned boutique hotel, built in 1380 ad.
Ancient archeology - one location had an active archeological dig site going on!
I even got to experience an archeological find I had seen discovered on The tv show called Time Team. All I knew of the day was I would be having a Private Guided Tour of an Ancient Roman city.
It was in the car ride over that the guides and I realized the destination was That One. I was fan-girling the entire drive over and the hours we were there. Other than a group of school children, I had the whole location to myself. BLISS. One of the guides even carried my phone and took candids as I walked along with the other guide. It turned out, as we said our goodbyes at my hotel, that they really enjoyed the day as well. They loved that I was so engaged, knew so many (few, really ) things, and wanted to learn so very much more.
And just how did it come about that I had such a glorious day? Jane. Jane found it - based on her knowledge of the UK and her knowledge about me.
I saw so many exciting things and places in 30 days, this day still shines brighter than the rest.
So
If you are of a mind to travel, KIMKIM is the only way to go.
Jane, and Flore, took my ideas and wants and needs, plugged in my sizable budget (see True Bucket List) and aligned them together for a breathtakingly beautiful and fantasmagorical experience.
I’d share more pictures here, yet I’ve 2,000 photos to search through - each a memory to delight in over and over.
Point being - I was listened to and made plans with a True Professional Travel Planner.
If I get to travel again, no matter the destination, I will always and only plan via KIMKIM.

Activity Reviews
London Globe Theatre Tour
London Globe Theatre Tour
London

To be in a small group of 8 gave lots of time to really hear and understand, ask questions and still absorb the ambiance.

Quality of Experience
Guides, Drivers and Staff
Transport
London Globe Theatre Performance
London Globe Theatre Performance
London

It was so fun! The play, by William Shakespeare , is titled “As You Like It”. Upon knowing this I researched it and watched a few different movie versions. This allowed me to enjoy what was happening without wondering what the plot was; this turned out to be ideal.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to your accommodation. Then check-in or bag-drop
Private transfer to your accommodation. Then check-in or bag-drop
Stoke on trent

My Travel Planner, Jane, made plans for this amenity at every location and stop for all 30 days of my trip. I have a medical need that this planning assisted.

Quality of Experience
Guides, Drivers and Staff
Transport
Three hour Tour around the Canal and Loch - Loch Ness with Urquhart Castle included
Three hour Tour around the Canal and Loch - Loch Ness with Urquhart Castle included
Inverness

Well, when this close to Loch Ness, you really must go for your trip to be complete, eh? It was a nice, though cold, ride over calm waters and properly narrated by the Captain. Once there, the Castle Ruin is lackluster. Though fully paved, the walkway is nothing BUT steep. I skipped walking the (very small) ruin and instead began the LONG STEEP walkway to the face/shop. I enjoyed the variety and bought some very functional cashmere socks and a very warm hat, both served me well during the remaining weeks of my trip. HOWEVER There is an EVEN STEEPER AND LONGER ascent to climb up to the parking lot and our tour bus. It was beyond exhausting, even for the Healthy people in our group. Yet, I’d have regretted not going - you only get one chance to be there.

Quality of Experience
Better walking path - handrails. Warning the it’s not so much a Castle Ruin as it is a glob of stones.
Guides, Drivers and Staff
Transport
Private transfer in town
Private transfer in town
United Kingdom

It’s always nice to have transport that has had their assignment given in advance.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer
Private transfer
Hexham

I enjoyed both the luxury of being cared for as well as the personal interaction with a local person.

Quality of Experience
Guides, Drivers and Staff
Transport
Vindolanda
Vindolanda
Hexham

My childlike wonder was alight. Seeing the last day of the active archeological site for the season was so cool. My geek flag flew high!

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to your destination
Private transfer to your destination
United Kingdom

It is so nice to relax and enjoy the ride and the conversation with your knowledgable and professional driver!

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer
Private transfer
Cardiff

I can’t say enough about having a caring and professional driver!

Quality of Experience
Guides, Drivers and Staff
Transport
Tickets to Cardiff Castle
Tickets to Cardiff Castle
Cardiff

My only regret was my inability to climb 170 steps (each way up to and down from) to actually get to the ancient Keep. There is no alternative to the stairs.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from {{start_location}}{{end_location}}
Private transfer from {{start_location}}{{end_location}}
Shrewsbury

I like the pampered feel of someone else getting me to my destination - no stress and the driver is always personable.

Quality of Experience
Guides, Drivers and Staff
Transport
Stonehenge, Cotswold villages, Avebury stone circles & Film Locations (from Bath)
Stonehenge, Cotswold villages, Avebury stone circles & Film Locations (from Bath)
Bath

This was a small group tour (maybe a dozen people) The driver was fantastic, personable, knowledgable and fun.

Quality of Experience
The Avery stone circle.
Guides, Drivers and Staff
He was kind to me - I am extra slow due to a bad knee. His narration was fun and geared well to his audience.
Transport
Smooth driving. Clean bus. Well appointed seating.
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Dec 22, 2023

Thank you Winnie for taking the time to review your awesome trip to the UK. We had so much fun planning, researching and executing this trip of a lifetime for you.
It was great fun getting to know you and take this journey with you.
All the best for the festive season and the new year.
We hope to see you again.
All the best…Jane, Flore & The Team

Thank you Jane for an amazing trip to Scotlan...
United Kingdom | Sep 18 - Sep 23, 2023

Ann
Ann A.
Layton, UT | Reviewed on Oct 03, 2023

Thank you Jane for an amazing trip to Scotland. We had a few days and Jane made every one of them special. Her detailed planning and communication was perfect. We felt that "Jane knew us like a friend" as she picked the perfect hotels, activities and food recommendations. We would definitely recommend KimKim for people who are ok executing their own plans with the help of a great planner like Jane.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Oct 03, 2023

Thank you for your feedback and for letting myself and the team work with you all. We loved your adventures and look forward to seeing you again in the future. All the best from 'The Team'.

Listen
United Kingdom | Aug 9 - Aug 19, 2023

Gary
Gary M.
Gilbert, AZ | Reviewed on Aug 21, 2023
Due to our local specialists' screw up, the initial hotel planned on for Edinburgh (close in and walk-able to most everything) was replaced by a country club far from the city center. As a result, we ended up spending time and money on taxis. Edinburgh Castle was interesting and the Afternoon Tea was an amazing experience. The Highlands bus tour was long. There were mechanical difficulties on the bus so we got canned dialog - we missed out on information/explanation the driver could have... Read more

Due to our local specialists' screw up, the initial hotel planned on for Edinburgh (close in and walk-able to most everything) was replaced by a country club far from the city center. As a result, we ended up spending time and money on taxis.

Edinburgh Castle was interesting and the Afternoon Tea was an amazing experience.

The Highlands bus tour was long. There were mechanical difficulties on the bus so we got canned dialog - we missed out on information/explanation the driver could have given us. The short Loch Ness cruise was informative and fun.

We specifically asked not to include walking tours due to my wife's inability to walk long distances. The only event booked in Glasgow - a walking tour.

We feel like consideration was not given to drive times. We had no time to explore Ambleside or Morton-in-Marsh. We spent the days driving and arrived in Ambleside and Morton-in-Marsh after everything closed, and had to take off early in the morning without seeing anything. Both hotels were lovely.

The London hotel was pretty far away from anything. We did not like this hotel but it served its purpose. Again, the changing of the guard was a 2 hour walking tour - we ended up bowing out of that event.

tl;dr It took 5 iterations to put together our itinerary and still we were not listened to. Would we use kimkim again? Probably not but we did appreciate the overall structure of the planning process.

It would have been nice to have received a text from kimkim during the trip asking how we were doing.

Hotel Review
The White Hart Royal Hotel, Moreton-in-Marsh, Gloucestershire
Gloucestershire

Amazing ambiance and character. Great service and food. Their mattress left a little to be desired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Day trip from Edinburgh to the Loch Ness & A Taste of the Highlands
Day trip from Edinburgh to the Loch Ness & A Taste of the Highlands
Edinburgh

Driver had no mic to communicate.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Nov 23, 2023
Dear Gary and Maria Thank you for the detailed review from your summer vacation road trip in Scotland & England. We are really happy to receive comments of all sorts, as they help us improve. We are aware that you traveled during the Edinburgh festival and the initial guesthouse that was quoted the Mackenzie Guesthouse https://www.mackenzieguesthouse.co.uk/ was indeed SOLD OUT just after you confirmed with us. It was indeed an error on our side for not purchasing this hotel immediately... Read more

Dear Gary and Maria

Thank you for the detailed review from your summer vacation road trip in Scotland & England. We are really happy to receive comments of all sorts, as they help us improve.

We are aware that you traveled during the Edinburgh festival and the initial guesthouse that was quoted the Mackenzie Guesthouse https://www.mackenzieguesthouse.co.uk/ was indeed SOLD OUT just after you confirmed with us. It was indeed an error on our side for not purchasing this hotel immediately after your confirmation. We do know that the high season in Scotland means hotels are tough to secure, and in this instance it became unavailable just afterwards. We replaced for no extra charge with a 4-star luxury hotel https://www.dalmahoyhotelandcountryclub.co.uk/ but we do know that the constraint is the distance from Edinburgh. We are sorry that that memory of the first location quack caused disappointment.

When it comes to the driving times, I am sorry if we were not clear with the distances, and I will check back to see how we can improve. I am happy you loved the hotels as havens in those two rural locations.

We are sorry that the small group tour in Glasgow was not adapted to you and have just gone and refunded you. Small groups are a little difficult to tailor to all levels.

Thank you again for choosing us, and for this 4-star review.

regards
Stephen

This is great way to travel in an unfamiliar ...
United Kingdom | Jul 1 - Jul 12, 2023

L
Larry B.
San Luis Obispo, CA | Reviewed on Jul 19, 2023

This is great way to travel in an unfamiliar location, streamlining travel and transfers and using local agents to select lodging and activities

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jul 20, 2023

Hi Larry

Thank you for taking the time to review your trip.

I love your photos and is so wonderful to see the places that you have visited.

It was our pleasure to work with you and your family and we hope to see you again soon.

All the best..Jane, Flore and kimkim team

Mark on Loch Ness tour
United Kingdom | Jul 1 - Jul 12, 2023

L
[email protected] B.
San Luis Obispo, CA | Reviewed on Jul 13, 2023
Really thought Mark originally from Australia on the Loch Ness tour was stupendous. Best tour guide ever. Never a dull moment. He was very well informed and kept the long trip exciting. Read more

Really thought Mark originally from Australia on the Loch Ness tour was stupendous. Best tour guide ever. Never a dull moment. He was very well informed and kept the long trip exciting.

Hotel Reviews
The Grand, York
North Yorkshire

Excellent staff and excellent restaurant.

Authenticity & Character
Perfect mix of old decor and new modern rooms
Location
Near bus station so we walked
Staff
Friendly and helpful
Cleanliness & Comfort
We stayed in the new building, and it literally was brand new feeling
The Roseate (ex: The Dunstane Houses)
Edinburgh

Great service and the restaurant food was top-notch. My only complaint was our room was on the fourth floor with no lift. The staff was very helpful to carry up our bags. I would not suggest this for people who do not do stairs They did have a few rooms on the first floor, but still steps to the entrance.

Authenticity & Character
An old mansion. All decor and furniture were authentic from the period.
Location
Great location for quiet from the main city. Small walk to a few restaurants and amenities.
Staff
They gave immediate attention and went above and beyond.
Cleanliness & Comfort
Everything was cleaned daily
Activity Reviews
Yorktour Evening Express: Small Group Early Evening Walking Tour
Yorktour Evening Express: Small Group Early Evening Walking Tour
York
Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to your destination
Private transfer to your destination
England

Mark was great! Lots of knowledge and great to chat with.

Afternoon tea at the Savoy Hotel
Afternoon tea at the Savoy Hotel
London

Elegant and delicious

Quality of Experience
Guides, Drivers and Staff
Everyone was willing to help. Drivers were prompt and knowledgeable
Transport
Knowledge and willingness to chat about places to see
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jul 17, 2023

Thank you for taking the time to write your review and offer feedback. We are sorry to hear about your experience at the Roseate, although we are pleased to hear the staff helped you with your bags, as requested by our team.
Thank you for booking with kimkim and it was a pleasure working with you.
All the best for the future.

Thank you, Jane, Flora, et al.
United Kingdom | Jun 2 - Jun 16, 2023

Ken
Ken F.
Garland, TX | Reviewed on Jul 01, 2023
Jane, Flora and a few others on this team listened well to our requests, were solution-minded when last minute group tour changes outside of their control were required and patiently answered our questions mid-trip. They made the overall tour planning a very positive experience. Read more

Jane, Flora and a few others on this team listened well to our requests, were solution-minded when last minute group tour changes outside of their control were required and patiently answered our questions mid-trip. They made the overall tour planning a very positive experience.

Hotel Reviews
Wheatlands Lodge Guesthouse (Adults Only)
Windermere,

This Lodge has a beautiful yard and garden, open for the guests to enjoy. It was in walking distance to restaurants and activities in the town of Windermere. Mike and Lynne were gracious hosts and served wonderful breakfasts. We had a very comfortable room with a panoramic view of the backyard and gardens.

Authenticity & Character
Clean and welcoming. Lovely older house but well maintained and up-to-date inside.
Location
In town and off of the main street so it was very quiet.
Staff
Personal interaction with the guests. Lynne and Mike remembered our preferences.
Cleanliness & Comfort
The Resident Victoria
London

This hotel was really close to Buckingham Palace which made it easy to visit many different places. The staff was super friendly and helpful. Jason and Bianca were especially personable and helpful and had a wonderful attitude every time we saw them. It is an intimate and very quiet hotel off the beaten path. It made for a great home-base for several nights while we explored London.

Authenticity & Character
It is an intimate and very quiet hotel off the beaten path.
Location
Close to many activities and sites. Easy to catch buses and cabs as needed.
Staff
Jason and Bianca were especially personable and helpful and had a wonderful attitude every time we saw them.
Cleanliness & Comfort
The Grand, York
North Yorkshire

Truly a grand place to stay. The staff were very professional and welcoming. They made it very easy to check in .

Authenticity & Character
It was really a pleasant building and a very clean and spacious room. The bed was very comfortable.
Location
Two blocks from the train station and easy walking distance to the walled city.
Staff
Warmly greeted us and very helpful in getting us settled in. They went out of their way to help celebrate a 70th birthday with a wonderful tray of chocolates.
Cleanliness & Comfort
Angel's Share Hotel
New Town, Edinburgh

West facing windows and no air flow or air conditioning during a particularly hot spell. A few issues with the plumbing that did not get fully addressed. Street noise and uncomfortable bed were a point of concern.

Location
Close walking distance to castle, museums and even food choices.
Staff
Staff were really friendly and helpful.
Cleanliness & Comfort
Activity Reviews
SCENERY AND SPIRES IN ONE DAY From London
SCENERY AND SPIRES IN ONE DAY From London
London

Too much bus travel and too little time at the sights. Disclaimer: we had to drive from London to get to these locations, when originally, we were supposed to be located in Oxford itself. The locations themselves were interesting and well worth seeing..

Quality of Experience
Guides, Drivers and Staff
Driver was skilled and the guide was knowledgeable,
Transport
Too cramped and the bus was completely full.
England in One Day - Stonehenge, Bath, Stratford & The Cotswolds
England in One Day - Stonehenge, Bath, Stratford & The Cotswolds
London

Too much bus time, too little destination time. There was definitely too little time in Bath, although the tour guide made a point of walking with just the two of us up to the Circus and the Crescent, with little time to spare! The tour guide was very well-informed. We only had time to go to Shakespeare's school at Stratford upon Avon and didn't get to spend any time seeing the sights of the town itself.

Quality of Experience
Guides, Drivers and Staff
Driver was very competent. Guide was very informed and we appreciated the effort he made to walk us up to the Circus and the Royal Crescent.
Transport
Just too much driving time in a cramped bus.
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh

A really great way to rest after walking up to the castle on a hot day. Presentation of the tea was so lovely as well as everything tasted great.

Quality of Experience
No waiting line. That day, at least for us, there was flexibility in the time (we arrived a little early).
Guides, Drivers and Staff
Yorktour Evening Express: Small Group Early Evening Walking Tour
Yorktour Evening Express: Small Group Early Evening Walking Tour
York

Lovely tour of York. Shared history in an interesting way. Loved the background info about all the different conquerors and influences on York.

Quality of Experience
Guides, Drivers and Staff
History Lovers Old Town Walking Tour
History Lovers Old Town Walking Tour
Edinburgh

Covered so much ground with a very funny and knowledgeable guide. Saw things we wouldn't have known to look for by going on this tour. We would highly recommend this tour as a great groundwork for seeing Edinburgh.

Quality of Experience
Guides, Drivers and Staff
Holy Island, Alnwick Castle & Northumbria
Holy Island, Alnwick Castle & Northumbria
Edinburgh

Great tour guide! Paul from Scotland via Spain had a wealth of knowledge and he was not afraid to share it. Small bus instead of a full-size bus and a nice group of tourists. Alnwick Castle woodwork was breathtaking as well as the gardens. Holy Island was fascinating but we just didn't have enough time there. There definitely wasn't enough time to walk to the castle itself.

Quality of Experience
Guides, Drivers and Staff
The morning of the trip we were notified by KimKim that the Holy Island part was cancelled (maybe because of the tide) but our guide adjusted the trip so we were able to make it to both castles.
Transport
It was unseasonably warm and there was no air conditioning or even a fan. Guide/driver tried to adjust but equipment wasn't working.
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jul 03, 2023

Thank you for taking the time to review your recent trip with us. The feedback is extremely important to us to enable us to strive to provide the ultimate service. It has been an absolute pleasure working with you both. All the best from the team.

Adventures in London and Paris
United Kingdom | Oct 27 - Nov 10, 2022

Joan
Joan D.
Chicago, IL | Reviewed on Nov 11, 2022
I chose to work with KimKim travel based on a recommendation from my sister-in-law. Rachel and her team have been wonderful to work with, and helped me to plan a fantastic holiday for my son and mom, who was celebrating her 80th birthday. We loved the choices and locations of our accommodations - it was so easy to get around and explore the various areas in each city we visited. The attention to detail and quick response to our questions and last minute change of plans were handled so... Read more

I chose to work with KimKim travel based on a recommendation from my sister-in-law. Rachel and her team have been wonderful to work with, and helped me to plan a fantastic holiday for my son and mom, who was celebrating her 80th birthday. We loved the choices and locations of our accommodations - it was so easy to get around and explore the various areas in each city we visited. The attention to detail and quick response to our questions and last minute change of plans were handled so smoothly! Thank you, Rachel, for making our first trip to London and Paris unforgettable! We will definitely use KimKim again!

Local specialist: Rachel Long

Trip to the UK
United Kingdom | Sep 13 - Sep 25, 2022

Judith
Judith C.
Overland, MO | Reviewed on Sep 26, 2022
Eleanor made all the arrangements for our travel. Unfortunately, many of our visits were canceled due to the death of the queen. But Eleanor quickly gave suggestions for other adventures. Our tour guides were really great. Read more

Eleanor made all the arrangements for our travel. Unfortunately, many of our visits were canceled due to the death of the queen. But Eleanor quickly gave suggestions for other adventures. Our tour guides were really great.

Hotel Reviews
The Bird, Bath
Bath

This is a great hotel, within walking distance of everything you need to see.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room was adorable. Food was delicious. Staff was friendly.
Georgian House Hotel
Pimlico

Lovely hotel. We stayed on the top floor and it was very quiet. Staff was helpful. Breakfast was very good.

Authenticity & Character
Location
Close to Victoria station.
Staff
Cleanliness & Comfort
Local specialist: Eleanor Whitticombe
Eleanor
Eleanor Whitticombe
Local specialist in Pembrokeshire, Wales | Replied on Sep 29, 2022

Thank you so much for leaving this feedback Judith - here at Routescape we are all so pleased you both had a fantastic trip! It is great to have your feedback on the Bath and London hotel too, thank you. If you are ever planning a future trip to the UK, Ireland or France I would love to help.

Best Anniversary Trip Ever.
United Kingdom | Sep 11 - Sep 19, 2022

C
Christy L.
Indian Trail, NC | Reviewed on Sep 26, 2022
This was a last minute decision made for us to go to the UK for the first time. Rachel put together an amazing 9 day trip for us. Especially on such short notice. Then HM the Queen died and Rachel was on vacation. Emily had to reschedule so many of our activities. While we were on our trip Rachel was able to fix a couple of snafus we had. We did not have to stress about anything. They treated us like royalty. We loved every place we went. We cannot thank Rachel and Emily enough for the... Read more

This was a last minute decision made for us to go to the UK for the first time. Rachel put together an amazing 9 day trip for us. Especially on such short notice. Then HM the Queen died and Rachel was on vacation. Emily had to reschedule so many of our activities. While we were on our trip Rachel was able to fix a couple of snafus we had. We did not have to stress about anything. They treated us like royalty. We loved every place we went. We cannot thank Rachel and Emily enough for the wonderful 30th anniversary. Absolutely will use again.

Hotel Reviews
Linthwaite House
Windermere

The hotel was clean and nice. The staff was not friendly or welcoming. It was hard to find. Just not a good experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Georgian House Hotel
Pimlico

This hotel was spectacular from the food, staff and room!! Location was fantastic. Room was spacious and luxurious. The staff was so helpful and nice. We arrive at the hotel about 10 AM after flying all night. The staff was amazing and got us to a room after we had breakfast. They will never know how much that meant to us. They were helpful with activities and reservations. So friendly and welcoming.

Authenticity & Character
Location
Location was perfect to walk to almost everywhere you needed to go.
Staff
See above they were amazing!
Cleanliness & Comfort
Room was so perfect. I hated to leave.
Hotel du Vin & Bistro Edinburgh
Edinburgh

Great location. Room was amazing and comfortable. Staff was really nice

Authenticity & Character
Location
Staff
Staff was friendly but not really above and beyond.
Cleanliness & Comfort
Cameron House
Alexandria

Cannot say enough wonderful things about this place

Authenticity & Character
Location
Perfect in every way.
Staff
Very welcoming, friendly and helpful
Cleanliness & Comfort
Room was so comfortable and beautiful
Lygon Arms
Broadway

What a unique experience to stay here. Such a historic place. I would absolutely come and stay here again for a length of time next time.

Authenticity & Character
So much history and well preserved place.
Location
Such a great location to so many different sites and hikes.
Staff
Very helpful
Cleanliness & Comfort
Hotel du Vin Henley-Upon-Thames
Henley-on-Thames

This is a unique place. It was built as a brewery 300 years ago. Staff was not very knowledgeable or organized. They seemed new and not well trained.

Authenticity & Character
Location
Not really close to anything. Everything closes down on Sunday evening early.
Staff
Everyone was nice, just new and unorganized. Amanda was really amazing and the gentleman working the restaurant was very personable.
Cleanliness & Comfort
Activity Reviews
Glengoyne Distillery
Scotland

We learned a lot and it was a really great experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring London on a Hop On Hop Off Bus
Exploring London on a Hop On Hop Off Bus
London

It was ok. We really did not learn a lot. So many of the stops were closed due to the Queens death.

Quality of Experience
Guides, Drivers and Staff
Transport
Shard Viewing Platform
Shard Viewing Platform
London

I was not sure how I would like this, but it turned out to be really fun. The drinks are amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Westminster Abbey
Westminster Abbey
London

Unable to view because closed. It was beautiful from the outside.

London Eye Fast Track Tickets
London Eye Fast Track Tickets
London

This was fun. I thought it might be scary but it was air conditioned, thank goodness!! We could see all over London.

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of The Trossachs National Park
Private tour of The Trossachs National Park
Edinburgh

He was darling.

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Windermere Scenic Cruise
Lake Windermere Scenic Cruise
Lake District National Park

I would have like to have more time to explore the docking points. The boat ride was great. Sit inside.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Tour of Oxford
Private Walking Tour of Oxford
Oxford

George was knowledgeable and engaging. He had so much to tell us about Oxford. We could have probably had a longer tour and not have noticed how fast the time went.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Long

Eleanor planned the most amazing trip for us ...
United Kingdom | Aug 16 - Aug 28, 2022

L
Linda L.
Santa Barbara, CA | Reviewed on Sep 07, 2022
Eleanor planned the most amazing trip for us in England!! We stayed in beautiful places; she recommended great restaurants and things to see and points of interest as we drove to our different destinations. She gave us directions to take the scenic routes which were always spectacular!
Eleanor took care of every detail; she went above and beyond the call of duty! We will always have wonderful memories of this trip!
Thank you, Eleanor, for a fabulous trip!!
Read more

Eleanor planned the most amazing trip for us in England!! We stayed in beautiful places; she recommended great restaurants and things to see and points of interest as we drove to our different destinations. She gave us directions to take the scenic routes which were always spectacular!
Eleanor took care of every detail; she went above and beyond the call of duty! We will always have wonderful memories of this trip!
Thank you, Eleanor, for a fabulous trip!!

Hotel Reviews
The Bradley Hare
Maiden Bradley

The setting is beautiful, lovely gardens to sit and have a drink or eat. The rooms are very spacious and nicely decorated. The staff are very friendly and accommodating!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Grand, York
North Yorkshire

Great location, beautiful rooms, friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Linthwaite House
Windermere

Beautiful location, friendly staff and delicious food!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lygon Arms
Broadway

Nice rooms, fascinating history, and beautiful outdoor patio.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Bird, Bath
Bath

Friendly staff, nice rooms and fun decorations, and good food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Duchess of Cornwall Inn
Poundbury

Friendly staff, comfortable rooms, nice location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Historic York Walking Tour
Historic York Walking Tour
York

Sarah Cowling did an amazing job showing us around York and giving us the history that goes back thousands of years. She was interesting and welcomed our questions and was able to answer them all!

Quality of Experience
Guides, Drivers and Staff
York Minster
York Minster
York

Definitely worth taking the time to go see it. Sarah our guide was great at pointing out things that we would never have seen or known about.

Quality of Experience
Guides, Drivers and Staff
Hill Top - The Home of Beatrix Potter
United Kingdom

Loved seeing Beatrix Potter's home, filled with her personal things that you see in her drawings. It is a beautiful spot. I can see why she loved living there! The docents where very knowledgeable and had a lot of great stories to tell.

Quality of Experience
Guides, Drivers and Staff
Windermere Islands Cruise
Windermere Islands Cruise
United Kingdom

Beautiful ride on the lake, I appreciated hearing about the history and points of interest around the lake.

Quality of Experience
Guides, Drivers and Staff
Oxford University and City Walking Tour
Oxford University and City Walking Tour
United Kingdom

Edward Taylor was interesting, and very knowledgeable about Oxford and its history. He had a lot of fun stories about the colleges, and buildings around town.

Quality of Experience
Guides, Drivers and Staff
Blenheim Palace
Blenheim Palace
United Kingdom

Beautiful house and gardens! The docents in the house were able to give us a lot of information about the history of the home and family. Well worth the time to visit!

Quality of Experience
Guides, Drivers and Staff
Bath Private Tour
Bath Private Tour
Bath

Tony Abbott was an excellent guide. He knew so much about the history of Bath and the architecture of the buildings. We learned a lot!

Quality of Experience
Guides, Drivers and Staff
The Roman Baths
The Roman Baths
Bath

It is amazing to see! Plan to spend a lot of time, because there is so much to see and learn. There is so much to learn, it is fascinating!

Quality of Experience
Guides, Drivers and Staff
Jurassic Coast Scenic Cruise
Jurassic Coast Scenic Cruise
United Kingdom

It was a beautiful boat ride along the coast. We stopped along the way to learn about the history of some of the coastal towns, which was very interesting.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eleanor Whitticombe
Eleanor
Eleanor Whitticombe
Local specialist in Pembrokeshire, Wales | Replied on Sep 09, 2022

Thank you so much Linda for this wonderful detailed review. It is very useful for us and we are so pleased at Routescape that you had such a brilliant trip here in the UK. I hope that the rest of your daughter's studies go well!

Kim-Kim evaluation
United Kingdom | Sep 27 - Oct 2, 2021

Judy
Judy B.
Carrollton, GA | Reviewed on Oct 03, 2021
Kate was wonderful. Having her a text or call away averted lots of averted frustration. The emergency number was appreciated, as well. I knew that no matter when it was, she knew I was traveling and was there to assist. Have had great service from Greece, as well. However, the young couple I have been working with on a trip to Europe in May for my family is not giving me much confidence. Their service doesn’t appear to be up to your standards. They have made it very plan that they are... Read more

Kate was wonderful. Having her a text or call away averted lots of averted frustration. The emergency number was appreciated, as well. I knew that no matter when it was, she knew I was traveling and was there to assist.

Have had great service from Greece, as well.

However, the young couple I have been working with on a trip to Europe in May for my family is not giving me much confidence. Their service doesn’t appear to be up to your standards. They have made it very plan that they are unavailable on weekends and outside of regular weekdays working hours. I will be traveling over three weekends and trouble seems to always strike after 5.

They have a language barrier. I have lots of experience with English as a Second Language folks but I am struggling. I fear I am going to be on my own in Europe in three countries for almost a month with no safety net or the kind of backup and preparatory support Kate provided.

They are in Slovenia. I am going to France, Germany, and Prague. I only speak English and my arrogant American (I try not to be that way! Ask Kate.) ways expect service for the money I invest. I recognize their background in a different culture and hope that my years of teaching cross cultural awareness pay off when I travel. However, if their future business aspirations include service to Americans, they need to soften their touch a bit and plan ahead using their knowledge to benefit travelers who will benefit from that.

For example, they have not mentioned COVID. We will need tests before flying to Europe. More critically, we will need PCR tests in Prague before flying to Bordeaux where we will board a riverboat cruise which they are aware we are booked on. I have no confidence that they have even thought of that. Who knows.. It may not be required by then. However, the cruise line has already asked us to upload vaccine records and forewarned us about the COVID test requirement prior to boarding.

Local specialist: Alex Rawson