Kimkim Trip Reviews for Costa Rica

4.8
Based on 1,030 ratings
Read 1,030 verified reviews by travelers who booked their trip to Costa Rica on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Wildlife & Beaches in Costa Rica - 10 Days
Costa Rica | May 3 - May 16, 2019

R
Rosy F.
New Zealand | Reviewed on Jun 10, 2019
I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government. The Tortoguero experience was also excellent. Great hotel and a very good... Read more

I was impressed with the transport arrangements between and at destinations. People were there on time and were excellent drivers and this was arranged beautifully. The road to the Caribbean coast was not good and it was disappointing to see the lack of ongoing construction for what is an essential highway servicing the plantations and the North South link. This does no credit to the country and the government.

The Tortoguero experience was also excellent. Great hotel and a very good guide. The poor little village has a lot to learn if it wants to attract tourists and to get them to spend money rather than just walk through. There is so much competition in the world now for destinations that governments, local authorities and towns need to at the very least get on board or not bother and retain their own lifestyle.

The Caribbean coast would have been good for two days- five was too long especially at that time of year when the rainy season is starting. I am fit and active but not into dope, reggae, cheap food and surfing which seemed to be what was on offer. The hotel staff were a little surly ( one waitress was nice) . Despite being one of the few guests staying I was put into a dark downstairs room with no view of the sea ( there were balcony rooms which would have made the stay so much better) and the TV did not work. Very two star and was a low point in Costa Rica which coloured my overall impression of the country.

Avenal was a great area and I enjoyed the short time there. San Jose is clearly a city making a go of it in a period of transition. The Holiday In staff also need to go on a hospitality course. Just a few smiles would be good. The person selling tours in the lobby doesn't know how to smile. Facilities good and great location.

All in all Costa Rica was interesting. I stayed there about 5 days too long and while others have raved about the wild life, some huge conservation efforts are required to make it as good as Nepal, India, Borneo, Africa and the South Pacific, all places I have travelled. I got the feeling the country ( not Randall and the Kim Kim team) over promises and under delivers and I am not making making enthusiastic recommendations to others to travel there.

Good luck.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jun 10, 2019
Hi Rosy, Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately. I am glad that you enjoyed the trip to the... Read more

Hi Rosy,

Thank you for your email and feedback about your trip. It is very refreshing to have clients completely honest and with comments like the customer service that you received at the Aurola Holiday Inn, we will be on top of that right now, we are a small company in Costa Rica but something that proud us is that we take all the comments from our travelers very seriously and when we receive complains like these, we like to act immediately.

I am glad that you enjoyed the trip to the Arenal Volcano and to the Caribbean coast too, understood that perhaps fewer days for you there might be the best and that the hotel in Puerto Viejo de Limon didn't fill up your expectations.

Again, thank you for giving us the chance of having you with us.

Best,
Randall

Wildlife and beaches
Costa Rica | May 22 - Jun 1, 2019

C
Charis M.
United Kingdom | Reviewed on Jun 06, 2019
My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests. Everything was a highlight really, but the top highlights were: Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging... Read more

My boyfriend and I are just back from the most amazing 11 days in Costa Rica. Randall was a great specialist - giving fantastic recommendations on where to go and what activities to do, based on the information we gave him. He also provided a number of different itineraries for us to choose from, and was v. flexible with our requests.

Everything was a highlight really, but the top highlights were:

Our guide Pierre from Canoa Adventures in La Fortuna, who took us on the Mistico Hanging Bridges and waterfall tour. He was a fountain of knowledge and spotted so many things that would have gone unnoticed if we had done the walk by ourselves. He also shared some great photos via whatsapp after the tour as he had a good camera.

Our 3D2N stay at Laguna Lodge, Tortuguero. Our guide Alex was really knowledgeable too, and on two boat safaris we saw a huge number of animals and birds. The food at the lodge was delicious too.

All transfers between places were comfortable and on time, and the restaurants where we were being picked up from for each leg of the journey were fantastic. Selvica even had a butterfly sanctuary out the back!

We also loved Le Cameleon, the hotel we stayed at just south of Puerto Viejo. While we were there we took ourselves to the Jaguar Rescue centre and saw some amazing creatures, and on another day rented bicycles and cycled down the coast to Manzanillo, where we had miles of beaches to ourselves. We also loved Punta Uva beach - totally breathtaking! Whilst staying there we saw sloths and toucans daily, as well as a yellow eyelash viper on a hike in Cahuita.

We cannot wait to come back to Costa Rica and will definitely book through kimkim again.

Thank you!

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jun 10, 2019

Dear Charis,

How nice to confirm that you and Mark had a great time in my country and that you enjoyed the activities, hotels, and transportation that we arranged for you. The last part of the trip on the Caribbean coast sounds amazing, to rent a bike and explore the beaches nearby is always a good idea, Punta Uva is one of my favorite beaches in the country.

I hope this has been a birthday that you keep on your memories for a very long long time.

All the best!
Randall

La Fortuna & Monteverde - 6 Days
Costa Rica | Mar 27 - Apr 1, 2019

Bryan
Bryan M.
San Diego, CA | Reviewed on May 22, 2019
Our Costa Rica trip was amazing! We had such a great time. The activities were well spaced out giving us time to explore in our downtime. The rides were perfectly structured so traveling was a breeze. The activities were so much fun. The kayak was really fun. We really enjoy sport activities and it was so nice to get out on the water and view the volcano from another view. It was a bit windy that day but we were up to the challenge. Our guide Pedro was awesome. He showed us different birds... Read more

Our Costa Rica trip was amazing! We had such a great time. The activities were well spaced out giving us time to explore in our downtime. The rides were perfectly structured so traveling was a breeze. The activities were so much fun.

The kayak was really fun. We really enjoy sport activities and it was so nice to get out on the water and view the volcano from another view. It was a bit windy that day but we were up to the challenge. Our guide Pedro was awesome. He showed us different birds and stories of the Volcano. Seeing all the birds in their environment was exciting. We even saw a beautiful macaw. After the kayak we had some fresh delicious fruit. Some of the best fruit we have ever eaten. Along the drive back they stopped on the side of the road to show us some animals. It was very exciting keeping our eyes up and looking for nature.

Horseback riding was really fun! It was a rainy day but we didn't mind. It was fun trotting along through nature. Along the ride to the waterfall we encountered some howler monkeys. That was quite the experience. The waterfall was huge and beautiful. So cool to feel the power of the water at the bottom.

The cooking class was so great! We learned a lot about the different plants that they grew on the farm. Drank some guaro and had a great time. The family that hosted it was so friendly and informative. The food we made was delicious along with the different meats they provided. When we left they even let us have some guaro for the rest of our trip. We enjoyed that every day until we left.

Our trip to Monte Verde Cloud Forrest was amazing! I have never had so much fun in my life. Despite me being scared of heights, the zip lining was exhilarating! Would 100% do it again! We felt safe the entire time and enjoyed meeting the people around us. We even ran into people that were from the same part of New York that I grew up in. Small world.

One thing we hadn't anticipated was all the animals that walked around. We must have fell in love with 5 different cats and dogs. They just roam around and are mostly ignored by the locals, but we couldn't help but give the little animals some love.

Would def book through kim kim again. We had so much fun and it was nice that everything was scheduled for us and all the hard work of the trip was taken care of.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on May 22, 2019

Hi Bryan!

I am so happy to hear about you!
We are really happy you had an amazing trip in Costa Rica.
I appreciate very much your feedback of each experience you enjoyed.

Your feedback motivates us to continue doing our best, I hope to see you again for your next travel to Costa Rica!

All best, Pura Vida!
Olman

Classic Costa Rica: 7-Day Self-Drive Tour
Costa Rica | May 10 - May 17, 2019

V
Vishal D.
India | Reviewed on May 19, 2019
This was my first experience with booking a trip through Kimkim and I happy to say that it was an absolute pleasure. The website was very informative and extremely transparent. Their curated tours is an excellent starting place to plan and then customise a trip. My expertise with Carlos was also fantastic. Carlos is extremely knowledgable and very cooperative. He really helped my customise my holiday down to the smallest details. He was very patient and helped my make several changes to... Read more

This was my first experience with booking a trip through Kimkim and I happy to say that it was an absolute pleasure. The website was very informative and extremely transparent. Their curated tours is an excellent starting place to plan and then customise a trip.

My expertise with Carlos was also fantastic. Carlos is extremely knowledgable and very cooperative. He really helped my customise my holiday down to the smallest details. He was very patient and helped my make several changes to the plan over time. He was quick to reply back to all my queries, give proper feedback & suggestions and make the required changes quickly.

My entire experience with Kimkim and Carlos was great. I will highly recommend them both to any traveller.

Local specialist: Carlos Rodriguez
Carlos
Carlos Rodriguez
Local specialist in San Jose, Costa Rica | Replied on May 20, 2019

Good morning Vishal, greetings from Costa Rica, Pura Vida!

Firstly I want to say thank you for visiting our lovely Costa Rica!

I'm so proud of your comments, It was my pleasure to provide you with my best.
I hope you always remember our country and I will be so glad to assist you in the future.

I hope you have a great Monday and Pura Vida!

Kind Regards,
Carlos

Costa Rica Adventure Trip
Costa Rica | May 11 - May 15, 2019

Nestor Vicente
Nestor Vicente D.
San Diego, CA | Reviewed on May 16, 2019
Costa Rica Trip Kim Kim Review
My wife and I are from California, and we decided to take a trip to Costa Rica. We were looking for an adventure trip that would involve enjoying the Costa Rican rainforest. KimKim made this trip happen! It was such a comfortable, stress-free, and convenient way to book all our travel arrangement in one convenient site!
As I never used KimKim before, I was doubtful that it was this easy to book an adventure. However, it was this simple. It was merely... Read more

Costa Rica Trip

Kim Kim Review
My wife and I are from California, and we decided to take a trip to Costa Rica. We were looking for an adventure trip that would involve enjoying the Costa Rican rainforest. KimKim made this trip happen! It was such a comfortable, stress-free, and convenient way to book all our travel arrangement in one convenient site!

As I never used KimKim before, I was doubtful that it was this easy to book an adventure. However, it was this simple. It was merely chatting and emailing back and forth to brainstorm ideas of what we wanted to do with a Kimkim representative. Kimkim will assign a country expert to provide you with a real perspective of what activities, sights, and ideas are great or not or unrealistic.

The private tour was money well spent! After, agreeing with all the activities for a 5-day trip; lodging, lunch, and tickets were all included in the price. Danny greeted us, our driver for the majority of the trip, right outside the airport, with a clean and private van. He was excellent and very professional, knowledgeable, and safe.

Our first stop was downtown San Jose. We visited some sights and tried some Costa Rican cuisine. The next day traveled and hiked almost six waterfalls! The highlight was The Bajo del Toro waterfalls. Expertly guided by our tour guide Kenneth, we were able to get to the waterfalls safe and sound. For the next few nights, we stayed at El Silencio spa and hotel. A charming hotel situated in the heart of jungles of Costa Rica. It was an eco-friendly and environmentally conscious hotel. We loved our stay here! It was quiet, clean, beautiful, impressively well-maintained, but most of all while eco-friendly, it creatively integrates activities with the surrounding community.

For the 5-days, we were able to see six waterfalls, zip line, and aerial tram in the Braulio Carillo National Park.

I highly recommend using Kimkim. I know my wife and I would be using them again for our next adventure. Pura Vida!

Local specialist: Carlos Rodriguez
Carlos
Carlos Rodriguez
Local specialist in San Jose, Costa Rica | Replied on May 24, 2019

Pura Vida from Costa Rica!

This is Carlos and I'm very happy for your comments and feedback experiences.

I hope you can remember this trip as one of your Best and I hope you can visit us again.

Muchas Gracias Amigo y Pura Vida from Costa Rica!

Trip to Costa Rica with Claire
Costa Rica | Apr 27 - May 3, 2019

M
Michael S.
Canada | Reviewed on May 10, 2019
Randal did a great job communicating and organizing the itinerary. I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral. On the second day we were met by a tour guide named Chris. He was excellent. I could not... Read more

Randal did a great job communicating and organizing the itinerary.

I thought the experience was very good however the accommodations were somewhat underwhelming . Most of the resorts appeared to be about 20 % occupied which is indicative of the low season. I would not recommend the first hotel at all. They made no attempt to hide the fact that guests were eating breakfast in a cattle coral.

On the second day we were met by a tour guide named Chris. He was excellent. I could not have imagined any better. He had a great depth of knowledge and humility. I hope you call him out and let him know that he made the trip well worth the time. He had knowledge by the broader economy that no other guide could match. We was wonderful.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on May 17, 2019

Hi Michael,

Thank you for your review and feedback about the trip I am glad you and Claire had a good time in the country.

I am sorry that you were not comfortable having breakfast at the cattle coral the hotel in Arenal conditioned precisely to keep that impression, actually the name of the restaurant there is The Stable.

As far as the activities, I will make sure to pass your review also to Chris, your guide during the hiking tour.

I hope to have the chance to welcome you again in the future.

Best,
Randall

Trip to Costa Rica
Costa Rica | Apr 20 - Apr 28, 2019

Li
Li K.
San Francisco, CA | Reviewed on May 06, 2019
Olman did a perfect job booking an amazing week of holiday in Costa Rica for my husband and son and I. After providing Olman with the cities, the activities, and our budget, he came back with a schedule that fit everything. I was a little worried that I hadn’t yet received any confirmation from Olman one week prior to our departure but Olman reassured me there will be a schedule before our departure. Everything in Costa Rica was right on schedule, the car transport pickups were always 5... Read more

Olman did a perfect job booking an amazing week of holiday in Costa Rica for my husband and son and I. After providing Olman with the cities, the activities, and our budget, he came back with a schedule that fit everything. I was a little worried that I hadn’t yet received any confirmation from Olman one week prior to our departure but Olman reassured me there will be a schedule before our departure. Everything in Costa Rica was right on schedule, the car transport pickups were always 5 minutes early to pick us up. The level of hotel and quality of tours exceeded our expectations. I would recommend Olman to anyone wanting a trip organizer for Costa Rica. Pura Vida!

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on May 08, 2019

Hi Li!

Thanks a lot for your review.
Great photos!The volcano looks amazing, I am really happy your family had a great time in Costa Rica, I hope you will visit in the future to continue discovering this amazing country.

Pura Vida!

Trip to Costa Rica
Costa Rica | Dec 12 - Dec 21, 2018

C
Carolin B.
Australia | Reviewed on May 02, 2019
Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica... Read more

Randall was just awesome!! He created a wounder full trip for me. I been never to Cosa Rica before but I know what I like and how I like to travel. I just gave him the Information About what I was Looking for, and he planned a perfect trip for me. I had his number and I could contact him while traveling when I had any Questions. I will book again with KimKim and if I go back to Cosa Rica I will book again with Rendall. My trip was About 10 Days Long and I saw so many sides of Costa Rica (Volcano, Rainforest, Cloud Forrest, Beaches, Nightwalks, Mountains, Rivers and lots of animals).

If you never been there just give Randall Information what you are looking for and your Budget, and he will create you an individual Trip whit everything in what you love. I got exactly what I was Looking for and I can recommend Kimkim and specially Rendall to everybody. Thank you again for the awesome Trip!!!

Caro

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on May 09, 2019

Hey Caro,

What a nice surprise to hear from you! I hope this year is treating you well.

Thank you so much for your feedback and gentle comments about the trip that we organized for you in December, it is great to read reviews like yours and confirm that you had a blast during your stay in my country and that you enjoyed what we organized for you Caro.

Let´s hope to have you again in our country in the future...all the best!

Randall

Costa Rica - 7 - 10 Days
Costa Rica | Apr 18 - Apr 26, 2019

L
Leena M.
San Jose, CA | Reviewed on Apr 30, 2019

We had one of the best trips. Hotels were all great and activities were perfect. Transportation was all planned very well and on time. Overall, we are very happy with our first Kimkim experience and will be using Kimkim for our future travels. Thank you very much.

Local specialist: Carlos Rodriguez
Carlos
Carlos Rodriguez
Local specialist in San Jose, Costa Rica | Replied on May 02, 2019

Hello, Leena from Costa Rica, thank you for your positive comments about my trip plan prepared for you, as you know we will be more than glad to receive you in the future or just referred visitors form you as well, I hope you can visit us in the future again.
Cheers!
Pura Vida!

Costa Rica Family Vacation - 6-Day Itinerary
Costa Rica | Apr 12 - Apr 21, 2019

J
Joao M.
Warren Township, NJ | Reviewed on Apr 29, 2019
Adriana has been always of great support, before the trip. During the trip, however, she was mostly absent (perhaps due to the holiday season?). During the trip, and on Adriana's absence, we got reactions via whatsapp from another member of the team (also called Adriana), who was, first, unaware of our location (we always had planned to go to Montezuma, and then take the ferry to Puntarenas; she left me me a voice message saying DO NOT take the ferry... to then say 'oh, I didn't know you... Read more

Adriana has been always of great support, before the trip. During the trip, however, she was mostly absent (perhaps due to the holiday season?).

During the trip, and on Adriana's absence, we got reactions via whatsapp from another member of the team (also called Adriana), who was, first, unaware of our location (we always had planned to go to Montezuma, and then take the ferry to Puntarenas; she left me me a voice message saying DO NOT take the ferry... to then say 'oh, I didn't know you were in Montezuma, in which case you must take the ferry'); and, then, on the last day, just before heading back to the airport, told me I should take the car to the car rental agency instead of leaving it in the airport (as per the information in the voucher). I didn't have a problem with leaving the car there but I do have a problem with a travel agency associate telling me I should be the one calling the car rental and wait for them to answer back! So much for the value of hiring a travel agency...

On the catamaran trip, we got charged 1 extra child because the tour operator only had 3 children on the record (and I said multiple times it was always 4 children). I didn't complain, because Adriana went far and beyond to ensure we had a surprise birthday cake on board - and for that I'm very grateful, as my friend was not expecting that and felt very happy. Thank you.

Next time: if you have clients heading to the Santa Tereza / Montezuma area by car with kids, you should make sure they understand the roads pretty much everyone are gravel (not pavement), and there's only 1 gas station in the entire area.

Local specialist: Adriana Prado
Adriana
Adriana Prado
Local specialist in San Jose, Costa Rica | Replied on May 02, 2019
Hello Joao,
Thank you very much for all your feedback. I heard from Adriana J. that she misunderstood your location at the phone. The Santa Teresa and Montezuma part of your trip was arranged on your own and that is the reason why it was not shown on Adriana's reports. We took immediate action to correct this in our reservations system. Regarding the car drop off, Adriana J. provided you with an audio that included the exact location of the car rental office by the Airport, so that you could...
Read more

Hello Joao,
Thank you very much for all your feedback. I heard from Adriana J. that she misunderstood your location at the phone. The Santa Teresa and Montezuma part of your trip was arranged on your own and that is the reason why it was not shown on Adriana's reports. We took immediate action to correct this in our reservations system. Regarding the car drop off, Adriana J. provided you with an audio that included the exact location of the car rental office by the Airport, so that you could enter it yourself correctly in your navigation app. We also took action on this since last week so that all vouchers show drop off locations instead of just the main Airport terminal.
I will immediately communicate with the catamaran company in order to find out what happened and will get back to you shortly.
Best regards,
Adriana Prado

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches
Costa Rica | Apr 22 - Apr 27, 2019

J
Judith B.
Australia | Reviewed on Apr 29, 2019
Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a...
Read more

Guides Juan and Daniel at selvatura hanging bridges and frog pond in Monteverdi respectively excellent. Night walk not worthwhile too many people and too many groups and unsuitable terrain. Best of all was Manfred Garcia Leon at casa Corcovado - brilliant informative and endlessly patient - couldn’t recommend him more highly!
Overall accommodation all excellent and all drivers punctual except the one for night walk who was sent to the wrong hotel and after 45 minutes we were picked up in a taxi to join the others. Don Juan coffee chocolate tour very interesting and worthwhile.
We loved Costa Rica and especially it’s people
Judy and john

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on May 07, 2019

Hi Judy,

Thank you for your review of the trip. It is great that you have had a good time on your vacation and that you have enjoyed the areas you visited and the people you met.

We hope to have the chance to meet you again in the future.

Best,
Randall

Best of Costa Rica in 7 Days: Explore Jungles, Volcanoes and Beaches
Costa Rica | Apr 13 - Apr 21, 2019

Nitin
Nitin A.
Van Nuys, CA | Reviewed on Apr 22, 2019
We had a great family spring break adventure vacation in Costa Rica. Yenyi was instrumental in planning all details from hotels, excursions, transfers between citis and local restaurant recommendations. Kids really enjoyed the hotels and excursions in:
> La Fortuna (Arenal) - hotsprings and coffee and waterfall tour
> Monteverde - nocturnal animal tour and hanging bridges and zip line
> Manuel Antonio - catamaran and snorkeling tour
with all the upfront planning and detailed itinerary, all...
Read more

We had a great family spring break adventure vacation in Costa Rica. Yenyi was instrumental in planning all details from hotels, excursions, transfers between citis and local restaurant recommendations. Kids really enjoyed the hotels and excursions in:
> La Fortuna (Arenal) - hotsprings and coffee and waterfall tour
> Monteverde - nocturnal animal tour and hanging bridges and zip line
> Manuel Antonio - catamaran and snorkeling tour
with all the upfront planning and detailed itinerary, all we had to do was show-up and follow the plan. Great way to enjoy the vacation and not worry about the logistics.

We will definitely work with Yenyi and the KimKim Team to plan our next vacation soon.

Local specialist: Yenyi Fu
Yenyi
Yenyi Fu
Local specialist in California | Replied on May 03, 2019

Thanks for the great review! Can't wait to help you with your next adventure with the family!

Trip to Costa Rica
Costa Rica | Apr 13 - Apr 20, 2019

Kim
Kim S.
Raleigh, NC | Reviewed on Apr 21, 2019

We are so thrilled with our trip. The recommendations were exactly what we were looking for - from excursions to hotel choices. Corresponding with Sofia was easy, quick and she was very knowledgeable. We will definitely book with KimKim again. Thank you!

Local specialist: Sofía Kikut
Sofía
Sofía Kikut
Local specialist in Costa Rica | Replied on Sep 06, 2019

Hi Kim! I'm so happy to see that you really had such a wonderful time in our little piece of heaven! I loved watching the pictures of your beautiful family's trip, it really sums up why I love what I do as a travel agent. Please do not hesitate in contacting us for your next visit, we will always be thrilled to welcome you back!

Trip to Costa Rica
Costa Rica | Mar 31 - Apr 7, 2019

N
Nilesh M.
Athens, GA | Reviewed on Apr 21, 2019

It was a great experience visiting Costa Rica. Very Beautiful country and very nice and friendly people. We as a family enjoyed a lot. Kids had lot of fun.

Adriana did awesome job in arranging and planning the trip. it was perfect.
I would recommend kimkim to everyone.

Local specialist: Adriana Prado
Adriana
Adriana Prado
Local specialist in San Jose, Costa Rica | Replied on May 02, 2019

Hello Nilesh,
Thank you very much for such nice comments about your trip and our country. I am very happy to hear that you and your family enjoyed and that this trip fulfilled your expectations. It was a pleasure for me to serve you and I hope to help you again in the future if you decide to come back to Costa Rica. :-)
Best regards,
Adriana Prado

costa rica family vacatioin
Costa Rica | Apr 11 - Apr 19, 2019

S
Scott K.
Merion, PA | Reviewed on Apr 21, 2019
I liked the interface--communication was very easy and consistent. Yenyi did a great job setting up the overall plan and activities in Costa Rica. Monica coordinated the travel plans locally and solved a couple of minor problems along the way. Our rides were always on time for pickup, the drivers were cautious, and the drivers and guides were always friendly. Our favorite activities were the float on Penas Blanca river, the hikes in Monteverde, and the tour of Manuel Antonio National... Read more

I liked the interface--communication was very easy and consistent.

Yenyi did a great job setting up the overall plan and activities in Costa Rica.

Monica coordinated the travel plans locally and solved a couple of minor problems along the way. Our rides were always on time for pickup, the drivers were cautious, and the drivers and guides were always friendly.

Our favorite activities were the float on Penas Blanca river, the hikes in Monteverde, and the tour of Manuel Antonio National Park (and beach), though we also loved Campesina Vida farm and the chocolate tours!

We would suggest that the timing of the events should be more explicit. For example, we were scheduled for a tour in the morning and a tour in the afternoon. The planned pickup times were indicated, but the duration or return time was not consistently indicated. As a result, we were sometimes stressed about the transitions between activities and had to change clothes and/or devour a meal in very little time. We also missed one activity because our transfer took longer than planned. They were kind enough to offer to reschedule, but it just didn't work out for us. (I know that we asked to push back our early morning schedules because of the children, but we relied on your advice about how much flexibility there was.)

The hotels, Arenal Springs and Parador in Manuel Antonio, were both terrific. However, Los Pinos in Monteverde was really not ideal for us. The staff there was incredibly kind and helpful, but the cabin was just too challenging for a group of 6 that included 2 grandparents and 2 children. It was up a steep hill, cramped quarters, small and somewhat uncomfortable beds, poor water pressure in the showers, and no food options on the premises.

Lastly, it would be helpful if the roadbook included all the information in the kimkim trip summary. The two components have complementary information and it would be more useful if all the info could be available in one place.

Overall, I would be glad to use kimkim again, but would more carefully review the timing and other details before the trip.

Local specialist: Mónica Meneses
Mónica
Mónica Meneses
Local specialist in Costa Rica | Replied on May 17, 2019
Hi Scott, Thank you so much for your review and helpful feedback. I'm glad that your overall experience was good and that you had great times with several of the activities we booked for you! Concerning the activity you missed, I originally advised leaving earlier to avoid exactly this situation. As you insisted to delay it as much as possible, I managed to do it by still giving you some spare time in case of delays. Unfortunately, traffic can be quite unpredictable and it was out of my... Read more

Hi Scott,

Thank you so much for your review and helpful feedback. I'm glad that your overall experience was good and that you had great times with several of the activities we booked for you!

Concerning the activity you missed, I originally advised leaving earlier to avoid exactly this situation. As you insisted to delay it as much as possible, I managed to do it by still giving you some spare time in case of delays. Unfortunately, traffic can be quite unpredictable and it was out of my hands to control this situation.

As per your comment of Los Pinos, we would have liked if you had informed us about your complaints during your trip. We would have looked for the best solution to make your stay in Monteverde as great as in the other hotels.

I would also like to let you know that we are working to improve our roadbook as we take seriously each comment you made and we agree that details like the ones you mentioned need to be more explicit.

We thank you again for your positive feedback and we'll be happy to have you again for another adventure in Costa Rica!

Best regards,
Mónica

Wildlife Costa Rica
Costa Rica | Mar 23 - Apr 5, 2019

Brett
Brett F.
Australia | Reviewed on Apr 13, 2019
Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the... Read more

Our tour of Costa Rica, organised by Randall through KimKim was perfect. Every area we visited and the local guides we used were fabulous and shared a great knowledge of their areas which made for a genuinely phenomenal experience. Our standout tour guide was Warner in Tortuguero who exuded a love for nature and the locale. He was approachable during every stretch of the time spent in Tortuguero and not just when his guided tours were on. Our stay in Monteverde was made greater with the stay at Grace and Renzo's B & B. Grace was such a fantastic host and gave superb advice on places to roam, visit and eat throughout the small town. She made what would have been a great leg of the tour into one of our favourite sections of the holiday. KimKim really excelled in their planning with every section of the vacation running smoothly and I wouldn't hesitate to recommend them to anyone travelling to Costa Rica.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Apr 25, 2019
Hi Brett, I want to thank you for taking the time to share your feedback about your trip to my country. It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and. As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they... Read more

Hi Brett,

I want to thank you for taking the time to share your feedback about your trip to my country.

It is great that you have enjoyed all the activities that we organized for you and have learned also about our history and geography. I know we are very lucky to have such dedicated guides in our country like Warner, I will make sure to pass your comments to him and.

As far as Renzo and Grace in Monteverde, I don't hesitate to send people to this amazing couple because I know they will take care of my clients every time and I can see that you were not the exception.

We hope to have the opportunity to welcome you again in the near future on a new adventure.

Best regards,
Randall

Family-Friendly Arenal and Manuel Antonio National Park- 9 Days
Costa Rica | Mar 29 - Apr 6, 2019

I
Isabella A.
Canada | Reviewed on Apr 10, 2019
If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations... Read more

If I'm being honest - I was skeptical at first. I'm typically the traveler who likes to book all my own hotels, excursions and transportation. However, I came across Kimkim online as I was planning my trip to Costa Rica and decided to send an initial message. I was partnered with Randall, who ended up playing a key role in making my trip to Costa Rica unforgettable! He was very patient and flexible as I customized the 9-day itinerary, with multiple iterations, and gave many recommendations for activities and places to see during my stay. We didn't have any hiccups during our stay and all drivers arrived on time. When we first arrived at the airport, our driver even provided us with a folder of our itinerary and all vouches required for the trip. The organization was impeccable! In addition, the activities were awesome and my mom and I had a blast! Some activities included: volcano hike, hot springs, hanging bridges, waterfall hike, ziplining, butterfly garden, guided hike through Manuel Antonio park + more. I highly recommend Randall to help you plan your trip if you are thinking of going to Costa Rica and want to experience as much as possible. I definitely plan on using the Kimkim service again. Thanks Randall!

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Apr 25, 2019

Dear Isabella,

First of all, I want to appreciate your comments and feedback about your trip, it really makes me really happy that you and your Mom could enjoy the trip from top to bottom, that is my goal every time someone contacts us interested in visiting our country and I am so glad you and your Mom have that feeling after your vacation.

Warm regards and thank you Isabella for trusting on us for the planning of your vacation.

Costa Rica Short Trip
Costa Rica | Mar 30 - Apr 2, 2019

S
Sunil P.
Blue Island, IL | Reviewed on Apr 09, 2019

Overall we had a great trip to Costa Rica.
Our first 4 days of reservations were done by KIMKIM - Lily( Kim Kim guide).

Local specialist: Lily Ulate
Lily
Lily Ulate
Local specialist in San José | Replied on Apr 25, 2019

Hi Sunil!

I am glad to see on your review that everything went great with the trip!

I appreciate your review and there is still much to see! We´ll be looking for your next visit on a near future!

Pura Vida!

Lily

Wildlife Costa Rica
Costa Rica | Mar 23 - Apr 5, 2019

Morag
Morag C.
Australia | Reviewed on Apr 09, 2019
We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation...
Read more

We would like to thank Randall for his fantastic planning of our trip to Costa Rica. Everything went like clockwork from the transfers to and from the airport to the transfers between areas visited and the fantastic accommodation selected for us. All trips booked (which were many) were fantastic and showed how diverse Costa Rica is as a travel destination. The Ticos are warm, friendly and welcoming people and all went out of their way to make our holiday great.
I will have no hesitation in recommending your company and paticularly Randall for any persons planning a trip to Costa Rica.

The only suggestion I would make is on checking out in Manual Antonio we had to be out of our hotel at 11am and our transfer was at 2.00pm normally this would not be a problem but with the heat and humidity it would have been nice to have a later checkout or earlier transfer (we however did not see this a a negative in any way and did not reflect at all on our enjoyment of this holiday) it is merely a suggestion.

Thank you and Pura Vida

Morag and Brett

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Apr 25, 2019
Dear Morag, How nice to hear from you after your trip to Costa Rica and read such great comments about your trip. As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited. I also want to thank you for your feedback about the transfer on the last day from the beach back to San... Read more

Dear Morag,

How nice to hear from you after your trip to Costa Rica and read such great comments about your trip.

As I mentioned to Brett on his review about the trip, it makes me really happy that after all the work put into your vacation, you enjoy it and have the best impression right now of the service that you received from us and the people we work with, in each area you visited.

I also want to thank you for your feedback about the transfer on the last day from the beach back to San Jose, we are a small company in Costa Rica and we take all the feedback from our clients very seriously because it is the only way to improve our service.

All the best to you and Brett in the future and Pura Vida!!!

Randall

Eco-Adventure
Costa Rica | Mar 18 - Mar 26, 2019

J
Julie C.
Mt. Pleasant, SC | Reviewed on Apr 03, 2019
Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio...
Read more

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Apr 08, 2019

Hi Julie,

Thank you for the feedback about your trip with us last month. I am glad that you and your group were happy with all the arrangements that we coordinated for you and that everything worked as it was planned.

We hope to have the chance to hear from you again in the near future and welcome you to our country with a new group.

All the best,
Randall

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