Kimkim Trip Reviews for Costa Rica

4.8
Based on 822 ratings
Read 822 verified reviews by travelers who booked their trip to Costa Rica on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The entire Serendipity Adventures team provid...
Costa Rica | Dec 11 - Dec 25, 2023

Jon
Jon K.
Storrs, CT | Reviewed on Jan 06, 2024
The entire Serendipity Adventures team provided outstanding and highly responsive service from beginning to end of our trip. Guide Mariano Salazar knows all the backroads and added not only impressive knowledge but also fun to excursions. Hotel Belmar in Monteverde was a standout for its location/views, service and restaurant quality. The guides booked by Serendipity at Corcovado National Park were amazing at locating and tracking animals, flora and fauna. Read more

The entire Serendipity Adventures team provided outstanding and highly responsive service from beginning to end of our trip. Guide Mariano Salazar knows all the backroads and added not only impressive knowledge but also fun to excursions. Hotel Belmar in Monteverde was a standout for its location/views, service and restaurant quality. The guides booked by Serendipity at Corcovado National Park were amazing at locating and tracking animals, flora and fauna.

Hotel Reviews
Hotel Belmar
Monteverde

An outstanding boutique hotel experience with top rate service.

Authenticity & Character
A chic mountain lodge
Location
Beautiful views to Nicoya Bay from hillside restaurants and guest rooms.
Staff
Highly responsive to every request and pleasant as can be.
Cleanliness & Comfort
Very comfortable accommodations
Issimo Suites Boutique Hotel & Spa—Adults Only
Manuel Antonio

A boutique hotel with a riviera-like view. Excellent staff. Very clean rooms and public spaces.

Authenticity & Character
A slice of the Italian riviera in Costa Rica sounds nice but somehow misses.
Location
Amazing views from above the bay and a nice swimmable beach just down the street.
Staff
Very attentive waiter service and they'll run you up the hill to other restaurants in a golf cart.
Cleanliness & Comfort
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 07, 2024

Hola Jon,

Thank you for your wonderful review! I'm delighted to learn that Mariano, Hotel Belmar, and the guides at Corcovado National Park contributed to making your trip memorable with their outstanding service and expertise.

It was truly my pleasure to assist you throughout this process. Perhaps you might consider visiting Costa Rica again in the future!

Pura Vida! Wishing you the best for 2024!
Bryan

Travel planning made easy!
Costa Rica | Dec 17 - Dec 27, 2023

S
Sonja T.
Rosemont, CA | Reviewed on Jan 05, 2024
This was our first time using a travel service  and there a no regrets. I knew that we wanted to go to Costa Rica, but was overwhelmed with all the options and choices, having never been. Bryan helped us narrow it down to a memorable trip allowing us to get a great first impression of this country for our group of four - (parents and two young adults). The day by day trip summaries were very helpful and if there was a snafu (air travel delay, or even arriving late to an activity) , Wilman... Read more

This was our first time using a travel service  and there a no regrets. I knew that we wanted to go to Costa Rica, but was overwhelmed with all the options and choices, having never been. Bryan helped us narrow it down to a memorable trip allowing us to get a great first impression of this country for our group of four - (parents and two young adults). The day by day trip summaries were very helpful and if there was a snafu (air travel delay, or even arriving late to an activity) , Wilman (our contact during the trip) was just a text  away and ready to help. It's difficult to pick a favorite, but Alonso, our tour guide in Manuel Antonio,  and Andres (Andy) in Monteverde definitely made for great visits. Our zip lining outing in Fortuna was a very rainy experience but nevertheless exhilarating. I would definitely work with KimKim again.

Hotel Reviews
Hotel Costa Verde
Manuel Antonio

We arrived after midnight and checking in was made quick and easy. Rooms are very spacious and were equipped with a microwave, hot plate and and (very loud) refrigerator, that we ended up unplugging during the night. Woke up to a gorgeous ocean view and lots of monkeys - their slogan is "more monkeys than people :-) Breakfast with a view was great - service very friendly and attentive. Beach is in walking distance - maybe 7 minutes - but downhill - keep that in mind for the way back up. Pool was refreshing. Proximity to Manuel Antonio was great and Quepos was also not too far. Would stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lomas del Volcán
Fortuna

Great stay, conveniently located between Fortuna and Arenal. Each room was its own little garden house, with a covered terrace, A/C, and a large bathroom. Not a lot of daylight in the rooms and somewhat damp feeling (comes with the territory of the location), which made drying clothes a bit challenging. Pool was great, but a but chilly (kids and teens didn't mind). Breakfast buffet in the morning was great with many choices.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Heliconia
Monteverde Costa Rica

This was our least favorite hotel - it seemed a bit dated and the breakfast buffet was just OK. Bathrooms were large, but didn't have spaces to put anything. Bedrooms were very generous in size. Situated on a very steep hill which made for good views of the sunsets. Staff was very friendly and helpful.

Authenticity & Character
I don't think it really had much character.
Location
Staff
Cleanliness & Comfort
Buena Vista Chic Hotel
Alajuela

Stayed here for the last night - rooms were a good size and comfortable. Pool was on the cool side which is probably great on warm days, but it rained while we were there. Dinner food choices were definitely more targeted to international travelers, which while tasty, was a bit disappointing. Not much local fare (not even Patacones) Next time I would probably opt to head downtown and get dinner there. Breakfast was tasty. Great views of the volcano and downtown San Jose.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ocean Kayaking & Snorkeling in Manuel Antonio
Ocean Kayaking & Snorkeling in Manuel Antonio
Manuel Antonio

This activity was mostly booked for the young adults in the group and they had a blast, from the kayaking to the snorkeling. While I didn't do the snorkeling part (long story, but has to do with glasses...) I did go into the warm water and our guide gave me a small piece of pineapple. All of a sudden I was surrounded by small blue and yellow fish that were eating that piece. Our guide also made sure that we got to the snorkeling spot before all the larger catamarans would arrive so that we actually had that area mostly to ourselves for a while, which was great. Enjoyed a quick picnic of fresh pineapple and watermelon and water on a small beach and made our way back. Our guide did tell us a lot about the local birds that we could spot from the water - very informative

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Our guide was great - we had a small group of 8 people and he made the slow walk/hike "through his office" very interesting. It was great to see that the guides from the different groups worked together as far as communicating where animals had been spotted. He helped with getting great pictures also - through that special telespcope most guides seem to be using today.

Quality of Experience
Guides, Drivers and Staff
Transport
We didn't know that we were waiting for a taxi, so we started to get worried about transport as a "no show" when in reality our driver was already waiting for us. That probably could have been communicated a bit better ahead of time. But our local contact was readily available to let us know who to look for and it all sorted itself out.
Ecotermales Hotsprings
Ecotermales Hotsprings
Costa Rica

It was nice to hang out in the warm waters. Drinks are delivered to you in the pool - until a certain time. It was not crowded (evening). Included buffet style dinner was OK. We didn't spend all of the allotted time there. I think 2-3 hours is sufficient

Quality of Experience
Food
Sky Tram, Sky Trek & Sky Walk
Sky Tram, Sky Trek & Sky Walk
Arenal/La Fortuna

It was very rainy that morning, but we still had a great time on the ziplines. It does take some patience before you get up the mountain as they can only transport a certain number of people at the same time. But it was worth the wait. We usually do not opt in for pics taken during these types of activities ,but this time it was definitely worth it as they captured all four of us a lot better than we could have with our phone cameras. Our walk through the rainforest was a bit impacted by very strong rains at times, which affected not only visibility but also the animals (or the lack thereof) . Our guide definitely tried to make up for it. He spotted quite a few different snakes in trees, that again we would have missed without him for sure. While a hike down to the waterfall was not part of the program he chose to include it to make up for the lack of animal sightings which we very much appreciated. He knew his stuff and still turned the walk into a memorable experience.

Quality of Experience
Guides, Drivers and Staff
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica

It felt a bit touristy in the beginning, as there were a lot of people. They do split up into smaller groups (~20) which then made it better. Our guide was fabulous. By the end of the tour he knew the majority of all our names and he was very engaging and knowledgeable. Following the "lifecycle" of a cocoa bean - including eating it at the end - was great. And learning more about coffee and sugar cane was also very interesting.

Quality of Experience
Guides, Drivers and Staff
Monteverde Cloud Forest Guided Hike
Monteverde Cloud Forest Guided Hike
Costa Rica

Andy (Andres) met us at the hotel in the morning and we all went to the park together - him on a motorcycle, us in a taxi. Worked out great! It's a very popular park and they only let in a certain number of people which meant we had to wait for maybe 45 minutes before we could get in . We spent that time drinking delicious coffee and learning about the local hummingbirds. Once we were able to get in our guide heard from other guides that no one had had a successful sighting of the famous Quetzal so far. We tried our luck in the known spots, but it didn't look good. As we marched off Andy heard the tale tell sign and we immediately started running towards the landing spot (tree). He spotted the bird after a short while and helped us get some great pictures. He is super knowledgeable about all things Monteverde and a great photographer. We ended up spending more time with him than originally planned and enjoyed it a lot.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 05, 2024
Hola Sonja, Thank you so much for your kind words! I'm thrilled to hear that your first experience using a travel service was a success and I was able to assist you in creating a memorable trip to Costa Rica. It's fantastic that the day-by-day trip summaries were helpful and that Wilman provided reliable support throughout the journey, making it a smooth experience despite any unexpected delays. I'm also glad to know you enjoyed the company of our tour guides. Your positive feedback... Read more

Hola Sonja,

Thank you so much for your kind words!

I'm thrilled to hear that your first experience using a travel service was a success and I was able to assist you in creating a memorable trip to Costa Rica. It's fantastic that the day-by-day trip summaries were helpful and that Wilman provided reliable support throughout the journey, making it a smooth experience despite any unexpected delays.

I'm also glad to know you enjoyed the company of our tour guides.

Your positive feedback means a lot, and we would be more than happy to assist you with future travel plans. If you ever decide to explore new destinations in Costa Rica, feel free to reach out.

I wish you the best for 2024! Pura Vida🌿
Bryan

Great planners
Costa Rica | Dec 20 - Jan 2, 2024

S
Sidd B.
Glendale, CA | Reviewed on Jan 04, 2024

Got in touch with KimKim just 2 weeks before the planned trip dates. Holden was assigned to me to get everything planned. He was quick to respond and provided various options that suited our needs. KimKim was on top of their game. The team was available whenever needed - they were even able to change a few things while we were on the trip.
I would definitely recommend Holden for any Costa Rica trip planning.

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jan 04, 2024

Thank you Sidd! I'm so glad we were able to put together a last-minute peak season trip plan for you. It sounds like you had a great time and that is always our goal.

Wow! We really enjoyed our trip. I am a type ...
Costa Rica | Dec 16 - Dec 29, 2023

Emily
Emily R.
Canada | Reviewed on Jan 03, 2024
Wow! We really enjoyed our trip. I am a type A super detailed (slight control freak hahaha). While planning our wedding i had zero time to plan for our honeymoon. We are so glad we chose serendipity adventures. From beginning to start they were there for us with any questions or assistance. Our trip was so much fun but relaxing:) we recommend bryan and his team for anyone that needs help planning and wonderful trip. Read more

Wow! We really enjoyed our trip. I am a type A super detailed (slight control freak hahaha). While planning our wedding i had zero time to plan for our honeymoon. We are so glad we chose serendipity adventures. From beginning to start they were there for us with any questions or assistance. Our trip was so much fun but relaxing:) we recommend bryan and his team for anyone that needs help planning and wonderful trip.

Activity Reviews
Kayaking and Snorkeling in Marino Ballena National Park
Kayaking and Snorkeling in Marino Ballena National Park
Uvita

We enjoyed our tour! Learning about the estuary/ mangroves. The kayaking and snorkelling was fun and beautiful sunset

Quality of Experience
P
Guides, Drivers and Staff
Helpful
Transport
Day Trip to Tortuga Island
Day Trip to Tortuga Island
Costa Rica

Honestly we would have skipped this one if u are already in a beach destination for most of your stay in costa rica. It was too long of travel and the beach is crowded ive personally seen much better beaches instead of this island.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 03, 2024

Hola Emily!

Thank you so much for your kind words! I'm thrilled to hear that you enjoyed your trip. It was our pleasure to assist you in planning your honeymoon, especially during a busy time like wedding preparations. I'm delighted that we could provide a fun and relaxing experience for you.

If you ever decide to explore more, don't hesitate to reach out.

Wishing you a lifetime of happiness together!
Bryan

Great family trip to Costa Rica
Costa Rica | Dec 26 - Jan 2, 2024

W
William K.
Jollyville, TX | Reviewed on Jan 03, 2024
We were extremely happy with our trip to Costa Rica put together by KimKim and Serrendipity Adventures. Bryan did an excellent job identifying a great itinerary that met the desires of our family's 7 day window (3 days in the Arenal area and 4 in Manuel Antonio). The planning process was informative and easy and Bryan was very communicative during that process. Once we were there Wilman from Serrendipity checked in with us every step of the way to make sure transfers and activities were... Read more

We were extremely happy with our trip to Costa Rica put together by KimKim and Serrendipity Adventures. Bryan did an excellent job identifying a great itinerary that met the desires of our family's 7 day window (3 days in the Arenal area and 4 in Manuel Antonio). The planning process was informative and easy and Bryan was very communicative during that process.

Once we were there Wilman from Serrendipity checked in with us every step of the way to make sure transfers and activities were going as planned. The guides on all of the activities and the drivers were extremely friendly and good at what they did.

We could not be more satisfied with our experience and would definitely recommend Bryan and the rest of the team for any family traveling to Costa Rica!

- William K.

Hotel Review
Arenas del Mar Resort
Manuel Antonio

The Arenas del Mar hotel is beautiful with very modern finish out. The staff are OUTSTANDING with an extremely freiendly environment and high end focus on customer service. Everyone greeted us with a smile and tried to accomodate every request we had from the initial greeting on our arrival to our departure. The food was great for a resort (which we typically have mixed feelings on) and the private beach was amazing. Our kids (10 and 12) could not get enoughof the waves there and played in the water for hours. It was also proximate to the national park and both my wife and I went down to the wider and longer public beach there and did runs there which we thouroughly enjoyed. We would love to return!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 03, 2024

Hola William,

I'm delighted to learn that you had an incredible trip! It was my pleasure to assist you throughout this process.

Thank you for sharing your positive feedback and for recommending us. Should you plan another adventure, we would be more than happy to assist you!

Pura Vida, Wishing you a fantastic 2024!🦥😎
Bryan

Costa Rica Vaca!!
Costa Rica | Dec 16 - Dec 27, 2023

Brad
Brad K.
Seattle, WA | Reviewed on Jan 03, 2024

We had a wonderful time in Costa Rica. Such a beautiful country with very nice people. We visited, Papagayo, Lafortuna at the base of Mt. Arenal, the Cloud Forest, and Monte Verde. I couldn't have asked for a better trip. Thanks Gustavo!

Local specialist: Gustavo Camperos

Great Trip to Costa Rica
Costa Rica | Dec 21 - Jan 1, 2024

M
MIBOY M.
Plano, TX | Reviewed on Jan 02, 2024

Was an amazing tip. The travel agent company was available when we encountered couple of very minor problems. The greatness of a company is how you handle problems and they past with flying colors. Thank you again

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 02, 2024

Hola🦥

Thank you so much for your kind and positive review!

We're delighted to hear that you had an amazing trip and that our team was able to assist you promptly with any minor issues. We're thrilled we could meet your expectations. If you ever plan another adventure in Costa Rica, we'd be honored to assist you again.

Best regards,
Bryan Leon,
Serendipity Adventures, Costa Rica🌿

Amazing trip. No hiccups at all! Can’t wait t...
Costa Rica | Aug 19 - Aug 24, 2023

Charlotte
Charlotte S.
Atlanta, GA | Reviewed on Jan 02, 2024
Amazing trip. No hiccups at all! Can’t wait to use this service again Read more

Amazing trip. No hiccups at all! Can’t wait to use this service again

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna
Authenticity & Character
Amazing view of volcano
Location
Staff
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio

Amazing hotel with a lot of character. Only complaint is that the bed was so hard.

Authenticity & Character
Location
Lo
Staff
Cleanliness & Comfort
The bed was very hard. Mattresses could use replacing or toppers.
Activity Reviews
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Arenal/La Fortuna

Really cool experience. It rained most of the hike at the hanging bridges but that was a cool part of the experience in the rain forest! A lot more animals came out with the rain. The waterfall had lots of stairs but it was worth it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Canopy Zip Lining Tour
Canopy Zip Lining Tour
Costa Rica

I have been zip lining before but this place was much bigger and had better views. Very fun experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Adventure from Manuel Antonio
Catamaran Adventure from Manuel Antonio
Costa Rica

We could tell at the dock this the boat was going to be the best and most fun. Drinks and food were a bonus! Very comfortable ride with good music and vibes.

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

Gorgeous beaches with lots of wildlife! It rained on us towards the end which was a little disappointing.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Feb 28, 2024

Thank you so much for your glowing review!
We hope to get the opportunity to serve you again in a near future.

Charlotte

last minute family trip - miraculously came together
Costa Rica | Dec 22 - Dec 29, 2023

John
John R.
Harrison, NJ | Reviewed on Dec 31, 2023
My trip was very last minute and Randall did an amazing job of coming up with options and finding hotel rooms. Very responsive and managed to find hotels and activities. Read more

My trip was very last minute and Randall did an amazing job of coming up with options and finding hotel rooms. Very responsive and managed to find hotels and activities.

Hotel Reviews
Arenal Country Inn
Fortuna

A bit spartan but very comfortable & super friendly. Nice pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Hotel has 2 separate areas - the one closer to the beach was much nicer. Super friendly and helpful staff, from front desk, to cleaning staff, to the maintenance guy who fixed our TV. The included breakfast was a bit underwhelming but location by the beach was great.

Authenticity & Character
Location
Location is mixed. Access to the beach is fantastic. But getting to restaurants was a bit of a pain - generally a 10-15 minute walk along a road not well suited to walking.
Staff
Very helpful and friendly and laid back.
Cleanliness & Comfort
Holiday Inn San Jose Aurola
San José
Activity Reviews
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

The hike was nice and a good intro/first activity to Costa Rica. Trail was a bit crowded. Hot Springs was fantastic and my kids especially loved that part.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transport was good except for the trip back from hot springs to hotel, where it seems we were forgotten about and I had to call to get a driver.
Arenal Volcano - Mistico Hanging Bridges
Arenal Volcano - Mistico Hanging Bridges
Arenal/La Fortuna

Bridges and wildlife were fun, but the trail was way too overcrowded and too much time spent navigating around other tour groups. The guide was good and lively but ours was a mixed Spanish/English group and it felt like the English speakers didn't get as much attention.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Experience
Coffee & Chocolate Experience
Arenal/La Fortuna

Did this with my kids, age 10 and 14, and the chocolate making was their favorite activity of the whole trip. I was not expecting much from this but it was a great experience. Loved tasting chocolate at the different stages along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding and Hiking to La Fortuna Waterfall
Horseback Riding and Hiking to La Fortuna Waterfall
Arenal/La Fortuna

enjoyable, easy

Quality of Experience
Guides, Drivers and Staff
Guide did not provide much information
Transport
waited a while for our ride back
Sea Kayaking & Snorkeling at Manuel Antonio
Sea Kayaking & Snorkeling at Manuel Antonio
Costa Rica

Kayaking was fun & beautiful but snorkeling site was way too crowded. Guides were very nice and helpful, but they did not have a life vest small enough to properly fit my 10-year-old son. It would also have been nice to have flippers for the snorkeling.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

This was enjoyable if a bit boring. The trail was very crowded with other groups. As the guide does all of the spotting of wildlife, and you see everything through his telescope, it feels like there is little to do but just follow along. We did get to see a sloth though.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayaking - Damas Island
Kayaking - Damas Island
Manuel Antonio

Wildlife did not cooperate and we did not see that much.

Quality of Experience
Food
Guides, Drivers and Staff
The guides were especially helpful when my kids got into a bit of a fight.
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 03, 2024

Dear John,

First of all, Happy New Year!

Thank you for your feedback about your trip and your experiences with the different properties and activities, that is very useful for us as this is the best way to improve our service, with honest feedback from our travelers.

I wish you and your family all the best and perhaps to have the chance to welcome you again in the future on a new adventure.

Best,
Randall

Family trip to Costa Rica, Dec 2023
Costa Rica | Dec 19 - Dec 27, 2023

M
Mary C.
Chandler, AZ | Reviewed on Dec 31, 2023
Just back form our amazing trip to Costa Rica. We spent 8 wonderful days there and many thanks to Kim Kim travel (and our expert Juan Carlo, for organizing this trip. The service provide by Kim Kim was excellent - they spent alot of time finding out what we wanted to do on our trip and then organized our itinerary to match. Everthing ran like clockwork - all transport was on time and so clean and comfortable. All tours and guides were amazing (expecially Kristal in Arenal). We enjoyed every... Read more

Just back form our amazing trip to Costa Rica. We spent 8 wonderful days there and many thanks to Kim Kim travel (and our expert Juan Carlo, for organizing this trip. The service provide by Kim Kim was excellent - they spent alot of time finding out what we wanted to do on our trip and then organized our itinerary to match. Everthing ran like clockwork - all transport was on time and so clean and comfortable. All tours and guides were amazing (expecially Kristal in Arenal). We enjoyed every minute of every day and hope to return to Costa rice someday soon. It is an amazing country with so much diversity in landscape - beautiful rain foreats , wildlife, coastline,beaches, activities - and amazing people. Everyone we interacted with was friendly and helpful and so proud of their beautiful country.
Thank you Kim Kim for giving us such an amazing experience. Mary Culloty and family.

Local specialist: Jean Carlo Ilama
Jean Carlo
Jean Carlo Ilama
Local specialist in Cartago, Costa Rica | Replied on Jan 02, 2024
Dear Mary, I'm thrilled to read your glowing review of your recent trip to Costa Rica! It warms my heart to know that you and your family had such an incredible experience during your 8 days in this beautiful country. Costa Rica's diverse landscapes, including breathtaking rainforests, captivating wildlife, and stunning coastlines, truly make it a unique destination. Your kind words serve as a testament to our commitment to creating personalized and unforgettable travel experiences. It... Read more

Dear Mary,

I'm thrilled to read your glowing review of your recent trip to Costa Rica! It warms my heart to know that you and your family had such an incredible experience during your 8 days in this beautiful country. Costa Rica's diverse landscapes, including breathtaking rainforests, captivating wildlife, and stunning coastlines, truly make it a unique destination.

Your kind words serve as a testament to our commitment to creating personalized and unforgettable travel experiences. It would be a pleasure to welcome you and your family back to Costa Rica for another adventure in the future.

Thank you for choosing Kim Kim, and I sincerely appreciate you taking the time to share your positive feedback.

Warm regards,
Jean Carlo

Absolutely amazing experience!
Costa Rica | Dec 16 - Dec 29, 2023

Elona
Elona L.
Canada | Reviewed on Dec 30, 2023
Absolutely amazing experience with planned by Olman for us- and he did it all last minute during the busiest time of the year for travel to Costa Rica. From the very first day we were so taken care of, and everything ran so smoothly. The only thing that went wrong on our trip was a flight delay and we were worried that because our incoming flight had changed that we may not have anyone to pick us up from the airport. Not even a hiccup on that end, and the entire trip was so enjoyable and well... Read more

Absolutely amazing experience with planned by Olman for us- and he did it all last minute during the busiest time of the year for travel to Costa Rica. From the very first day we were so taken care of, and everything ran so smoothly. The only thing that went wrong on our trip was a flight delay and we were worried that because our incoming flight had changed that we may not have anyone to pick us up from the airport. Not even a hiccup on that end, and the entire trip was so enjoyable and well thought out. We will absolutely use KimKim again in the future.

Olman planned out a very thoughtful itinerary for us, which mixed in nature, adventure and relaxation all while we drove ourselves through the stunning country of Costa Rica. We loved every single activity planned- whether it was our eco lodge in Tortuguero, or zip lining in Monteverde, this trip was one of a lifetime.

Hotel Reviews
Mawamba Lodge
Tortuguero

From the moment we met our guide, Eric, we knew this was going to be a special experience. We sadly only got to spend 24 hours here, and one of my biggest regrets of our entire trip was not getting to spend more time here. The lodge is secluded and nestled in a gorgeous little area, close to the village. The activities offered were some of our favourites of our entire trip, and our morning “rockstar” canoe excursion was SO WORTH the 5:30am start time. The food was wonderful, the property was great and the staff were amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Studio Hotel
San José

We barely got to stay at this hotel, as our flight was severely delayed and we checked in at 3 am and checked out at 6am. The staff were absolutely lovely and the room was clean and quiet. I wish we’d had more time here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Jan 02, 2024

Hola Elona,

Thanks a lot for your review.
I am so happy to know you had an amazing experience exploring Costa Rica.

The combination of adventure, nature, and relaxation was perfect!

Let's hope this was not your last time visiting the tropics.

Thanks again and Pura Vida!
Olman

Really great trip! Phil recommended to us th...
Costa Rica | Dec 20 - Dec 29, 2023

C
Cheryl W.
City of Sammamish, WA | Reviewed on Dec 30, 2023
Really great trip! Phil recommended to us the pacuare river rafting, and it was AMAZING! A couple of communication situations in the trip but they were handled quickly and well. I liked the tour groups that Kimkim uses/phil recommended, they were fantastic! Overall a great experience! Read more

Really great trip! Phil recommended to us the pacuare river rafting, and it was AMAZING! A couple of communication situations in the trip but they were handled quickly and well. I liked the tour groups that Kimkim uses/phil recommended, they were fantastic! Overall a great experience!

Hotel Reviews
Hotel Balmoral
San José

In a very bad part of San Jose, not safe to walk in or at least we did not feel comfortable doing so. No hot water in our two rooms, but staff was nice and restaurant was great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hot water, no mildew smell in room
Hotel Aranjuez
San José

So while a cute, quaint hotel… there were ants and mosquitos and other bugs in the two rooms we had. The front door glass was shattered, making us question the safety of the hotel. Has good potential.

Authenticity & Character
Cute and quaint
Location
San Jose in general is very sketchy, homeless everywhere, but not the hotels fault
Staff
Great friendly staff
Cleanliness & Comfort
In both rooms we had, there was mold in the shower and a spiders nest in the upper corner of one. Windows in bathrooms did not have screens and let in multitudes of mosquitoes, ants, and the occasional other flying insect. Rooms and especially bathrooms seemed like they had not been cleaned recently or prior to our arrival (hence, the spiders nest and mold). Could definitely be improved, but at least the hotel itself felt safe and sheltered from the rest of San Jose.
Activity Review
Whitewater Rafting on the Pacuare River
Whitewater Rafting on the Pacuare River
Costa Rica

Fantastic exhilarating white water raft trip! Very good and safe guides, highly recommend!

Quality of Experience
The guides and the safety precautions taken. Top notch!
Food
Guides, Drivers and Staff
Transport
Local specialist: Phil Tardieu
Phil
Phil Tardieu
Local specialist in Costa Rica | Replied on Jan 19, 2024
Hi Sheryl, Thank you for your review and I am glad you enjoyed the trip we organized. I'm sure it truly was an incredible experience, and I'm delighted that adding the tours enhanced your itinerary. I sincerely apologize for the disappointment you experienced with the hotels in San José. I understand that Costa Rica may not be as budget-friendly as commonly perceived, mostly when reducing the budget for accommodations in that area. It's regrettable that the hotels did not meet your... Read more

Hi Sheryl,

Thank you for your review and I am glad you enjoyed the trip we organized. I'm sure it truly was an incredible experience, and I'm delighted that adding the tours enhanced your itinerary.

I sincerely apologize for the disappointment you experienced with the hotels in San José. I understand that Costa Rica may not be as budget-friendly as commonly perceived, mostly when reducing the budget for accommodations in that area. It's regrettable that the hotels did not meet your expectations and fell short of what you had envisioned. Nevertheless, we're really happy that you had a good trip, and I'm sure you'll always keep Costa Rica in your hearts.

Phil

A very active but enjoyable vacation!
Costa Rica | Dec 6 - Dec 17, 2023

G
Greg T.
Chicago, IL | Reviewed on Dec 27, 2023
A very active but enjoyable vacation! The excursions gave us plenty to do during the day and the overall logistics of the trip ran fairly smoothly. Just a couple of hiccups on the start times for the first 2 excursions but flawless for the rest of the trip! Read more

A very active but enjoyable vacation! The excursions gave us plenty to do during the day and the overall logistics of the trip ran fairly smoothly. Just a couple of hiccups on the start times for the first 2 excursions but flawless for the rest of the trip!

Hotel Reviews
Gran Hotel Costa Rica
San José

A good location. The hotel itself was okay, the food was okay. The AC was appreciated!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arco Iris Lodge
Santa Elena

Loved the location and value for this hotel. The area was extremely quiet...an oasis literally in the middle of town. The room was very large and could easily have accommodated 3 more guests. The breakfast was VERY good and we LOVED the coffee!

Authenticity & Character
Location
Could not be more convenient!
Staff
Cleanliness & Comfort
Loved all the details...including items to help clean your boots after hiking in the cloud forest!
Hotel Kokoro Mineral Hot Springs
La Fortuna

The grounds are amazing! We saw so many beautiful birds from the comfort of our deck! It had a fabulous view of the volcano and the mineral springs were very nice! The 24/7 coffee in the lobby was not 24/7. The food was pretty good for breakfast but only adequate for dinner. Contrary to advertising, there was NOT a lunch option. The staff was friendly. Coffee was not very good for a country known for amazing coffee....probably the worst coffee we had in a hotel during our stay. The hotel is fairly far from the town, but we considered that a positive. A taxi is needed if you wish to visit the town.

Authenticity & Character
amazing gardens
Location
Staff
Cleanliness & Comfort
The room was very tired and in desperate need of updating. The room was very quiet though!
Aguila de Osa Rainforest & Marine Adventure Lodge
Drake

An absolutely wonderful hotel! The views were incredible, the food was AMAZING and the staff was extremely helpful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Adequate hotel. The AC worked well. Beach front is a relative term....you could "kind of see" the beach if you squinted. The room was very dark but reasonably clean. The food was adequate.

Authenticity & Character
Not much character. LIGHT in the room would be amazing )
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

The guide was new and not experienced. One other guest pretty much monopolized the whole hike. They needed to book a birdwatching tour since they were only interested in that. The guide ignored the needs of the other guests. She was nice and tried to be helpful but it was by far, the weakest of our tours.

Guides, Drivers and Staff
Transport
Canyoning in the Lost Canyon
Canyoning in the Lost Canyon
Arenal/La Fortuna

Very good guides who were patient and very helpful! We really enjoyed our first experience rappelling!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Birdwatching Tour
Sunset Birdwatching Tour
Drake Bay

We had a late start to the excursion, but after that it was very good. We saw many nice birds in a short amount of time

Quality of Experience
Guides, Drivers and Staff
Whale & Dolphin Tour
Whale & Dolphin Tour
Drake Bay

This was the most amazing thing EVER! I have been a certified scuba diver since 1976 and I have NEVER experienced anything like this basic snorkeling experience. We literally ended up in a huge bait ball of sardines while hundreds of dolphins and a 35 foot Bryde's Whale feed very close to us! This was not the guide's intent, but the bait ball moved towards us for protection from the feeding frenzy.....truly a National Geographic experience of a lifetime!

Quality of Experience
Food
Guides, Drivers and Staff
Loved having a marine biologist on the boat!
Transport
Sky Adventures: Tram,  Zip Lines & Hanging Bridges
Sky Adventures: Tram, Zip Lines & Hanging Bridges
Monteverde

This was VERY fun! The runs were awesome, long and had amazing views! Even in the rain it was SO worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Corcovado Sunrise Tour
Corcovado Sunrise Tour
Costa Rica

LOVED the animals and the guide was outstanding! The park is WELL worth the effort and expense to view! The boat ride is about an hour from Drake Bay

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde

The weather severely impacted this tour. It was raining very hard.

Quality of Experience
Guides, Drivers and Staff
Transport
Whitewater Rafting on the Pacuare River
Whitewater Rafting on the Pacuare River
Costa Rica

We really enjoyed the experience. The 3 1/2 hour drive each way was tedious, but the rafting was amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

Great 8 day trip for two to Costa Rica
Costa Rica | Dec 10 - Dec 17, 2023

Leonard
Leonard T.
San Jose, CA | Reviewed on Dec 26, 2023
We had a grest time on the trip to Costa Rica planned by Serendipity. Many thanks to Bryan and his team for making the trip smooth and enjoyable. Lodgings were very nice, especially the Lagarta Lodge in Nosara. The Hotel Arenal Paraiso rooms were dated but comfortable. They could update and improve the interiors considerably. Their breakfasts were excellent. All the tours went smoothly. Guides and transportation were on time, courteous and knowledgeable. We had to change the transportation... Read more

We had a grest time on the trip to Costa Rica planned by Serendipity. Many thanks to Bryan and his team for making the trip smooth and enjoyable. Lodgings were very nice, especially the Lagarta Lodge in Nosara. The Hotel Arenal Paraiso rooms were dated but comfortable. They could update and improve the interiors considerably. Their breakfasts were excellent. All the tours went smoothly. Guides and transportation were on time, courteous and knowledgeable. We had to change the transportation schedule a couple of times but the team handled the changes perfectly. Overall, using Kim Kim and Serendipity was a great way for us to make our first tour of Costa Rica. Thank you!

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Dec 26, 2023
Dear Len, Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic time on your Costa Rica trip planned by Serendipity Adventures. We appreciate your valuable feedback on the accommodations, and we'll certainly take note of your suggestions for improvements. We're thrilled that you enjoyed the excellent breakfasts, smooth tours, and punctual, knowledgeable guides. Handling changes to the transportation schedule is all part of ensuring you have the best... Read more

Dear Len,

Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic time on your Costa Rica trip planned by Serendipity Adventures.

We appreciate your valuable feedback on the accommodations, and we'll certainly take note of your suggestions for improvements. We're thrilled that you enjoyed the excellent breakfasts, smooth tours, and punctual, knowledgeable guides.

Handling changes to the transportation schedule is all part of ensuring you have the best experience, and we're pleased to hear that the team managed it perfectly.

We're honored to have been part of your first tour of Costa Rica, and we hope to welcome you back for more adventures in the future!

Happy New Year in Advance! Pura Vida🦉
Bryan

kimkim paired us with expert guides for a great trip to Costa Rica
Costa Rica | Dec 11 - Dec 23, 2023

Shay
Shay J.
Bellingham, WA | Reviewed on Dec 26, 2023
I had a great experience using kimkim for a trip to Croatia in early 2023. So when it was time to plan a family adventure to Costa Rica, kimkim was at the top of my list for assistance in selecting locations and planning activities and hotels. Our travel company, Serendipity Adventures, gave us a fabulous itinerary specific to our family's needs and desires, giving us a good mix of different activities and plenty of downtime. Our local specialist, Bryan, and his team immediately responded to... Read more

I had a great experience using kimkim for a trip to Croatia in early 2023. So when it was time to plan a family adventure to Costa Rica, kimkim was at the top of my list for assistance in selecting locations and planning activities and hotels. Our travel company, Serendipity Adventures, gave us a fabulous itinerary specific to our family's needs and desires, giving us a good mix of different activities and plenty of downtime. Our local specialist, Bryan, and his team immediately responded to the Kimkim message board and WhatsApp. They kept us up to date on any changes or itinerary issues. It was helpful to have a local contact when there were language barriers (such as returning our rental car), and just knowing somebody would help communicate if needed provided a lot of peace of mind.

The best part of our trip was the guided tours. We were matched with expert guides in every town, and through this experience, we could see so much more wildlife than we would have seen on our own. Additionally, the guides gave us a comprehensive overview of the country, the region, and the culture. Every guide we had was excellent, but the ones who stood out were Mariano in La Fortuna (he took us on the waterfall and volcano hike), Andres in Monteverde, and Andres "Socio" in Manuel Antonio, who guided us through the Manuel Antonio park.

Costa Rica was an easy place to travel and an enjoyable experience. We would definitely use kimkim and Serendipity Adventures if we go again!

Hotel Reviews
Buena Vista Chic Hotel
Alajuela

We stayed at this hotel twice--once on our arrival from SJO, and again the night before we departed. The first room we stayed in was way too small and a bit run down, but the second night we stayed we asked for an upgrade and the room was very nice. If the hotel were based on the second night alone, it would be five stars. The hotel is a bit out of the way so not near many restaurants if you don't have a car, but the onsite restaurant is good. The hotel was very peaceful and the grounds are beautiful.

Authenticity & Character
They were very committed to Costa Rican ecotourism and sustainability. The grounds were beautiful.
Location
It was out of the chaos of town, but still close enough to the airport to make transportation convenient. The views were amazing.
Staff
The staff and service were excellent. The restaurant in particular had great staff.
Cleanliness & Comfort
The hotel was very clean but the beds were a bit uncomfortable.
Arenal Manoa & Hot Springs
Fortuna

The hotel was a large, beautiful property in a great location in La Fortuna. The property was well maintained and had plenty of places to explore for walks, swims, or soaks in the hot spring pools. Our room was large enough for a family of four, and the huge patio made it feel even bigger. The onsite pizza restaurant and the daily breakfast buffet were excellent. My only complaint about the hotel was the beds--they were zero stars awful. I've never slept on a less comfortable mattress. Even with the bad bedding, the hotel was amazing but if they could get better beds it would be sublime.

Authenticity & Character
Beautiful and immaculate grounds, authentic architecture. A lovely place to see plants and animals of Costa Rica!
Location
Convenient to all the activities in La Fortuna/Arenal without being in the middle of town.
Staff
Great service and very accommodating.
Cleanliness & Comfort
The hotel was super clean but the mattresses and bedding were abysmal. I've slept better on a camping pad and cot.
El Establo Mountain Hotel
Monteverde

The hotel was on a sprawling property that felt like an escape but was still within walking distance of different shops and restaurants in Santa Elena. The room we were given was perfect for a family of four--it had three beds, a loft, and a balcony, so it felt spacious and comfortable, which was much-needed after being in the same room as everybody for the past week. The hotel had a lovely pool, a good breakfast, and peacocks! We also had a bonus cat in our hotel room--there's a resident cat who makes the rounds, and she appeared a few times and gave us a few laughs.

Authenticity & Character
A little dated but a beautiful mountain hotel.
Location
Close to everything but quiet and peaceful.
Staff
The check in staff person was awesome! She provided so much information, was friendly, and top-notch.
Cleanliness & Comfort
The hotel was very clean and the beds were comfortable. I loved all of the places we could sit around the property to get out of the room and read/relax.
Hotel Costa Verde
Manuel Antonio

The hotel was an unusual and quirky place but overall a good experience. The grounds are impressive--you have multiple swimming pools, several airplanes, and oversized accommodations, which is excellent for a family of four. However, the hotel was a bit dated, and the room smelled musty. I imagine it is a tough climate to manage between the heat and moisture. The daily breakfast was great and it was so fun to see monkeys every morning. I can't believe all the monkeys at this hotel!

Authenticity & Character
This place was so unusual--it felt like being "lost in the jungle" between the abandoned airplanes, the wine-bottle lights, etc.
Location
Close to everything but still remote.
Staff
The front desk person on our arrival was a lot of fun. She made us feel welcome and had a quirky personality to match the hotel!
Cleanliness & Comfort
The hotel room was a bit musty and the beds could have been more comfortable. It's a tall order to manage the heat and humidity, so they did the best they could but it was definitely the least clean feeling of the hotels we stayed in.
Cristal Ballena Boutique Hotel & Spa
Playa Ballena

The hotel was on a beautiful grounds away from Uvita with a clear ocean view. The swimming pool is the centerpiece of the hotel and is large and deep. It was refreshing after spending the days in the heat during our activities. The hotel room was a bit small for four people, but the room was clean, and the balcony made for a bit of extra space. The hotel staff were very professional. The waiter in the restaurant went above and beyond to make our stay comfortable. He was so kind. Overall, it was a lovely place, but it felt a bit dated, and some things were in need of repair.

Authenticity & Character
It had beautiful tropical foliage and so many birds. The property looked a little bit out of place with its bright white stucco and blue roof, but it had a cohesive aesthetic.
Location
It was a bit far from town but at least the road was fast to get in for activities. The setting is beautiful, however, and we saw so many unique birds!
Staff
They did little things to make our room special (fruit basket), and the staff at the restaurant was excellent.
Cleanliness & Comfort
Room was a bit small for four people, but it was very clean. The beds were comfortable.
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Dec 26, 2023

Hola Shay!

Thank you so much for your kind words! We're thrilled to hear about your great experience with both kimkim and Serendipity Adventures during your family adventure to Costa Rica. It warms our hearts to know that the itinerary tailored to your family's needs, and our expert guides enhanced your trip.

It was a pleasure assisting you, and we hope to welcome you on another adventure soon!

Happy New Year in Advance! Pura Vida🦥
Bryan

fun array of activities and great lodgings
Costa Rica | Dec 9 - Dec 23, 2023

Andrea
Andrea M.
Lanesboro, MN | Reviewed on Dec 24, 2023
My husband and I had a wonderful diverse trip planned out by the team. Highly recommend guides for the nature walks since they are trained to see what we would have missed. The four different areas and stays were all well selected. We enjoyed the crazy river tubing and ziplines in Monteverde especially. Thanks for all the instant replies to my questions.
Andrea
Read more

My husband and I had a wonderful diverse trip planned out by the team. Highly recommend guides for the nature walks since they are trained to see what we would have missed. The four different areas and stays were all well selected. We enjoyed the crazy river tubing and ziplines in Monteverde especially. Thanks for all the instant replies to my questions.
Andrea

Hotel Reviews
Hotel Ficus
Monteverde Costa Rica

Nice big rooms with lots of windows which we loved Easy walking to restaurants etc

Authenticity & Character
Location
Staff
always were greeted with a friendly smile
Cleanliness & Comfort
The Coast Beachfront Hotel
Tamarindo, Guanacaste Province

great location right on the beach with easy walks to restaurants and bars. Very nice staff and clean place. Our room faced the ocean on 2nd floor and was very roomy with a kitchenette making our stay even better. The continental breakfast was set in front of the door at allotted time.

Authenticity & Character
all amenities are sufficient
Location
awesome beach access
Staff
always friendly and helpful
Cleanliness & Comfort
Sueño Río Celeste
Upala

Very friendly and attending hosts. Awesome breakfast and wonderful place to watch birds, sloths etc. right from their deck overlooking the forest.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bungalows are a bit dated, nice decor though and clean, fridge is outside for some reason.
Hotel Hacienda Guachipelín
Liberia

Great place to stay for all kinds of activities

Authenticity & Character
nightly music, good service, choices of eateries
Location
near national park and many waterfalls
Staff
Cleanliness & Comfort
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Jan 02, 2024

Hello Andrea, and thank you so much for your positive review. I am glad you loved all locations and experiences so much!! Hopefully you'll come back in the future so that we can help you plan a trip to explore other areas of Costa Rica.

Pura Vida,
Charlotte

Book it yourself directly
Costa Rica | Dec 16 - Dec 23, 2023

Sam
Sam J.
Boone, NC | Reviewed on Dec 24, 2023
Our guide showed up and the first thing he told us was that he wasn’t feeling well. The second day he told us he needed to visit a pharmacy. Half of my family caught whatever he had and ended up sick for the 2nd half of the trip. He mostly drive us from point A to B over several days. At the end I asked Serendipity what an appropriate tip was for our guide (and other than infecting us he was very nice so we wanted to tip him). He was with us for four days. They suggested a range of... Read more

Our guide showed up and the first thing he told us was that he wasn’t feeling well. The second day he told us he needed to visit a pharmacy. Half of my family caught whatever he had and ended up sick for the 2nd half of the trip. He mostly drive us from point A to B over several days. At the end I asked Serendipity what an appropriate tip was for our guide (and other than infecting us he was very nice so we wanted to tip him). He was with us for four days. They suggested a range of 20-40-% of the entire seven day trip cost. I would avoid using this service.

Activity Reviews
Arriving and Meeting your Helicopter Crew
Arriving and Meeting your Helicopter Crew
Liberia International Airport (LIR)

They cancelled even though it was clear and sunny.

Quality of Experience
Canyoning Adventure
Canyoning Adventure
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Private Surfing Lesson
Private Surfing Lesson
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Jan 02, 2024
Hello Sam and family, I am glad to see you enjoyed your adventures (giving them 5 stars), and that you found the guide nice, but at the same time I am sorry to hear you are not entirely satisfied with our services. As a matter of fact, we were sad the vacation did not start as planned due to the cancelled helicopter transfer upon arrival, that was replaced with an airplane flight. Unfortunately, even though the weather may not look too bad to the bare eye, we have to rely on the expertise... Read more

Hello Sam and family,

I am glad to see you enjoyed your adventures (giving them 5 stars), and that you found the guide nice, but at the same time I am sorry to hear you are not entirely satisfied with our services.

As a matter of fact, we were sad the vacation did not start as planned due to the cancelled helicopter transfer upon arrival, that was replaced with an airplane flight. Unfortunately, even though the weather may not look too bad to the bare eye, we have to rely on the expertise of the helicopter pilots to decide if the conditions are good enough, since they have access to all atmospheric data. We refunded the difference in cost to your credit card.

Regarding the tipping, that is a big misunderstanding and I sincerely apologize you were misinformed in our service chat. I regret any frustration or confusion the erroneous information caused, knowing the typical percentage/ amount of tips for a full trip is much less than the percentage you mention. My coworker Nancy tried to explain that to you over the phone when you were still in country and the question raised, but I now understand it was not cleared satisfactorily. Therefore, we are now in the process of creating a more detailed document covering the topic of service tipping, to share with future clients.

I thank you for taking the time to writing a review. Constructive feedback is invaluable to us, as we always strive to improve our services.

Hopefully you will treasure positive memories rappelling waterfalls and riding the waves of Costa Rica, and decide to return one day, in case we would love to get a second chance to serve you.

Kind Regards,
Charlotte

First time to Costa Rica. Serendipity Fabulous.
Costa Rica | Dec 2 - Dec 16, 2023

K
Kari B.
Seattle, WA | Reviewed on Dec 18, 2023
Serendipity arranged our trip. Everything as expected. Drivers on time, safe. Kioro and Senda best accommodation. Needed to do our own research for Guanacaste, Playa Hermosa. Travel logistics, time spent driving, hotel Bosque, area around not as good. Would be nice to also be given a time frame for tour days, rather than just a pick up times. Ie, 9am to 2pm or 7am to 930am so we could plan open time. Serendipity was fabulous when had questions. All of our drivers were great. Read more

Serendipity arranged our trip. Everything as expected. Drivers on time, safe. Kioro and Senda best accommodation. Needed to do our own research for Guanacaste, Playa Hermosa. Travel logistics, time spent driving, hotel Bosque, area around not as good. Would be nice to also be given a time frame for tour days, rather than just a pick up times. Ie, 9am to 2pm or 7am to 930am so we could plan open time. Serendipity was fabulous when had questions. All of our drivers were great.

Hotel Reviews
Hotel Arenal Kioro Suites & Spa
Fortuna
Authenticity & Character
Tucked away, peaceful
Location
Lush, Gardens, View, Staff
Staff
Personal attention
Cleanliness & Comfort
Extremely clean each day
Senda Monteverde Hotel
Monteverde

Perched up on hill, room great, views incredible. Deck area great. Restaurant & Bar enjoyed

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bosque del Mar
Playa Hermosa

Agency booked. We needed to do more homework about hotel and location.

Authenticity & Character
Right on the beach, pool didn't seem clean as under tree canopy.
Location
It is located next to houses, chickens, loose dogs, constant vendors selling stuff, like 8x an hour, burning fire garbage, people take beach chairs. Nothing else around. Other restaurants, stores, town. Just accommodation.
Staff
Clarence made our stay more fun. Check in experience poor.
Cleanliness & Comfort
Rooms not ready or cleaned had to wait
Activity Reviews
Guided Hike on Arenal Hanging Bridges
Guided Hike on Arenal Hanging Bridges
Arenal/La Fortuna

We kind of raced through as busy with large groups blocking way. But still fun

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Private Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Arenal/La Fortuna

Private and thoughtful guide, learned lots, saw lots.

Quality of Experience
Guides, Drivers and Staff
Transport
Nature Safari Float and Tortilla Making
Nature Safari Float and Tortilla Making
Arenal/La Fortuna
Quality of Experience
Tortilla making very quick, like 5 minutes, then lunch. Float was awesome.
Guides, Drivers and Staff
Transport
Day at Selvatura, Hanging Bridges and Fauna Exhibitions
Day at Selvatura, Hanging Bridges and Fauna Exhibitions
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the Monteverde Orchid Gardens
Visit to the Monteverde Orchid Gardens
Monteverde

Short 45 minutes but learned lots.

Quality of Experience
Guides, Drivers and Staff
Transport
Wetlands Boat Ride and Rum Tasting at Hacienda El Viejo
Wetlands Boat Ride and Rum Tasting at Hacienda El Viejo
Costa Rica

2 hour drive each way. Tour guide not available when arrived, lots of sitting and waiting. Almost 8 hr day for 1.5 hour tour + lunch. Place was amazing though once got going.

Quality of Experience
Food
Buffet
Guides, Drivers and Staff
Transport
 Tour to Guaitil Pottery Town
Tour to Guaitil Pottery Town
Costa Rica

Should be added to Hacienda Day as basically in same area, repeat long drive. Pottery demonstration was fabulous.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guide Minor spoke great English so we learned lots while driving
Hike to Las Pailas, Rincon de la Vieja National Park and La Oropendola Waterfall
Hike to Las Pailas, Rincon de la Vieja National Park and La Oropendola Waterfall
Costa Rica

We did not do due to extremely long day prior

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Dec 18, 2023
Hola Kari, Thank you for taking the time to share your feedback on your recent trip. We're pleased to hear that overall, everything met your expectations, and the drivers were punctual and provided a safe experience. It's especially rewarding to know that Kioro and Senda were standout accommodations during your journey. We appreciate your valuable insights into your experience in Guanacaste. Your feedback regarding travel logistics and the suggestion for providing a time frame for tour... Read more

Hola Kari,

Thank you for taking the time to share your feedback on your recent trip. We're pleased to hear that overall, everything met your expectations, and the drivers were punctual and provided a safe experience. It's especially rewarding to know that Kioro and Senda were standout accommodations during your journey.

We appreciate your valuable insights into your experience in Guanacaste. Your feedback regarding travel logistics and the suggestion for providing a time frame for tour days is noted and will be considered for future improvements.

We are delighted that Serendipity was able to assist effectively when you had questions. Thank you once again for choosing Serendipity for your travel arrangements.

Pura Vida🦥
Bryan Leon,
Serendipity Adventures, Costa Rica

Great vacation--A definite must do!
Costa Rica | Dec 9 - Dec 16, 2023

Alisa
Alisa N.
Lima, OH | Reviewed on Dec 17, 2023

Great vacation. Since my usual vacation is laying on a beach with little physical activity, I was concerned I would not enjoy myself. Wrong, I had so much fun and saw so many beautiful places and animals. Pura Vida certainly is an accurate description of the culture and friendliness of everyone we encountered in Costa Rica.

Local specialist: Jessica Jennings

Costa Rica Travel w/ Serendipity
Costa Rica | Dec 1 - Dec 8, 2023

V
Vanessaborges B.
Portugal | Reviewed on Dec 13, 2023
There were good things and not so good things
1. Good things -
a. very quick replies during planning process and during the trip;
b. desire to help ;
c, amazing guides
2. Not so good
a. Car trips took definitely longer than marked on the plan
b. Non tailoring of itinerary - some of the places we went were very touristy and cater to more senior people (e.g. hanging bridges) - it would have been great if they could have worked with us starting with understanding who the clients are, how...
Read more

There were good things and not so good things
1. Good things -
a. very quick replies during planning process and during the trip;
b. desire to help ;
c, amazing guides
2. Not so good
a. Car trips took definitely longer than marked on the plan
b. Non tailoring of itinerary - some of the places we went were very touristy and cater to more senior people (e.g. hanging bridges) - it would have been great if they could have worked with us starting with understanding who the clients are, how active, what type of things we are interested in so that the itinerary could have been tailored. It felt a very standard itinerary. some agencies I have worked with have used a survey followed by a conversation to gather this info
c. Lack of good connections with local aviation company - I found out about changes in flight hours through fellow travelers that were using another agency. Also we had asked for a specific flight that was told several times it didn´t exist and in the end it did. That added around 5 hours to our trip ...
d. No water during car travels and they were long....

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Dec 14, 2023

Hola from Costa Rica,

Thank you for sharing your feedback. We appreciate your positive remarks regarding the quick replies, helpfulness, and amazing guides. Your insights on areas for improvement, especially regarding car trips, tailoring the itinerary, communication about flight changes, and the provision of water during car travels, are valuable.

We apologize for any inconveniences you experienced and assure you that we take your comments seriously. We are committed to addressing these concerns to enhance the overall experience for our future travelers.

Pura Vida🦥
Bryan