Kimkim Trip Reviews for England

4.8
Based on 58 ratings
Read 58 verified reviews by travelers who booked their trip to England on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing London Vacation
England | Jul 10 - Jul 15, 2024

Stacia
Stacia M.
Atlanta, GA | Reviewed on Jul 19, 2024
Aleksandra planned our family an amazing vacation with London Stratford as our home base and side trips to downtown London, Oxford and Bath. We liked everything about our trip from the hotel to the tours and tour guides. Most importantly, Aleksandra was so accommodating while planning and during our stay in London. We had to make some last-minute changes to our itinerary because of family reasons and she was easy to reach and took care of everything. She answered all of our questions and... Read more

Aleksandra planned our family an amazing vacation with London Stratford as our home base and side trips to downtown London, Oxford and Bath. We liked everything about our trip from the hotel to the tours and tour guides. Most importantly, Aleksandra was so accommodating while planning and during our stay in London. We had to make some last-minute changes to our itinerary because of family reasons and she was easy to reach and took care of everything. She answered all of our questions and checked on us each day even on weekends. I highly recommend Aleksandra and KimKim.

Hotel Review
Hyatt Regency London Stratford
London

The hotel is conveniently located right next to the London Stratford train station which is fantastic for travelers. The hotel was nice and the breakfast served daily was very good. It was difficult for taxis to find because it's located within a shopping/restaurant type mall so always send your GPS location to your taxi driver.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Smoke alarm went off in middle of night so no water, a/c, elevators until mid-morning
Activity Reviews
Private Oxford University Punting Tour
Private Oxford University Punting Tour
Oxford

What a fun, relaxing excursion this was for our family. Our guide was so nice and knowledgeable. We enjoyed this punting tour.

Quality of Experience
Guides, Drivers and Staff
Transport
 Round Trip to Oxford - Private Transfer
Round Trip to Oxford - Private Transfer
London

Our driver to Oxford went above and beyond traveling through horrible traffic to Oxford and back. Also, he was extremely accommodating when we had a family issue that delayed our return. He was very kind.

Quality of Experience
Guides, Drivers and Staff
Transport
Retired Royal Guard Central London Walk
Retired Royal Guard Central London Walk
London

We highly recommend this tour. David Lombardi is an excellent tour guide. He has such a unique background that affords him inside information that other tour guides would not have. We learned so much and were interested the entire time. He was extremely professional, knowledgeable and interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
British Museum Private Tour
British Museum Private Tour
London

The British Museum is worth seeing but it is extremely crowded. It probably depends on when you visit it. We had to wait in long security lines to get in and then it was hard to see exhibits at times. Our tour guide was late so that did not help.

Quality of Experience
Guides, Drivers and Staff
Iconic Oxford  Private Walking Tour
Iconic Oxford Private Walking Tour
Oxford

Our tour guide was fantastic. First, we were an hour late because of London traffic and he was so nice and accommodating. He was extremely knowledgeable and an excellent storyteller. Very interesting tour.

Quality of Experience
Guides, Drivers and Staff
Bath and The Cotswolds
Bath and The Cotswolds
London

We changed our itinerary slightly and ended up going to Stonehenge and Bath. Both were definitely worth seeing. It was a beautiful drive too. We had a nice lunch at the Derby in Bath and enjoyed touring the Roman Baths. We were thankful to visit Stonehenge and happened to be there when it was not too busy. Our tour guide, Alam, was fantastic. He was so kind and patient with us and very knowledgeable. He made sure we saw the best views and sites.

Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Guided Tour in Buckingham Palace
Exclusive Guided Tour in Buckingham Palace
London

We thoroughly enjoyed this tour. Buckingham Palace is stunning. The self-guided tour was very well-done.

Quality of Experience
Guides, Drivers and Staff
Afternoon Tea at Fortnum & Mason
Afternoon Tea at Fortnum & Mason
London

We had a slight itinerary change and had afternoon tea at the Savoy and I'm so glad we did. It was very special. They provided excellent service; the setting was beautiful, and the afternoon tea was delicious. They even packed up a box for our daughter who was unable to attend.

Quality of Experience
Guides, Drivers and Staff
Beatles Private Walking Tour
Beatles Private Walking Tour
London

This tour is not just for intense Beatles fans. It's for anyone who is interested in learning about the Beatles and seeing different parts of London. Our guide, Michael Purvis, was amazing. He took such good care of us. He is a musician and had so many interesting stories and pictures to share with us. Even though it was a misty day, we enjoyed every minute of this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Jul 25, 2024

Dear Stacia,
Thank you so much for your wonderful review. It was a pleasure planning your itinerary, and I'm thrilled to hear that you and your family had an amazing vacation.
I appreciate your recommendation of me and KimKim and I look forward to the opportunity to assist you with future travel plans.

Sincerely,
Aleksandra

Kim Kim is excellent. Sarah was responsive an...
England | Jun 22 - Jun 28, 2024

James
James G.
Port Townsend, WA | Reviewed on Jul 06, 2024
Kim Kim is excellent. Sarah was responsive and did a good job developing this trip with our family. We threw some changes at her late in the game and she was able to make those happen. Not easy with a group of 12. The emergency number proved invaluable several times as we ran into unexpected issues. Both issues were resolved efficiently and we were able to move along with our trip. Thank you! As a group, we did find the road book a bit cumbersome to use. The first six pages were great.... Read more

Kim Kim is excellent. Sarah was responsive and did a good job developing this trip with our family. We threw some changes at her late in the game and she was able to make those happen. Not easy with a group of 12.

The emergency number proved invaluable several times as we ran into unexpected issues. Both issues were resolved efficiently and we were able to move along with our trip. Thank you!

As a group, we did find the road book a bit cumbersome to use. The first six pages were great. What would have been very helpful was to put the actual links in those first six pages to the vouchers with words like…”click here for vouchers”.

It took one of us (Wendy) finding the menu with the link to transportation, event, and hotel vouchers to see this clearly. Sarah, I know you told us about that menu, but we were having so much to worry about, it didn’t sink in. Any info (like restaurant recommends etc. not in the actual itinerary should be clearly marked and placed at the end of the document for perusing at leisure. Does this make sense?

Great job guys. It was a trip of a lifetime and whoever thought of the Gorski Clan hats was brilliant! Thank you!

Activity Reviews
Visit Fraser Castle
Visit Fraser Castle
Inverurie

Beautiful grounds…great stories! There is a family link here.

Quality of Experience
Guides, Drivers and Staff
Transport
Huntly Falconry
Huntly Falconry
Dufftown

We are a family of 12 with six kids…fabulous hands on experience. Would highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Dunnottar Castle Tickets
Dunnottar Castle Tickets
England

Must see!

Quality of Experience
Transport
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh

Great history…but oh so crowded!

Quality of Experience
Lots of great stuff…Better off season without the crowds.
Guides, Drivers and Staff
Transport
On foot!
Visit to Urquhart Castle
Visit to Urquhart Castle
England

This ancient castle’s location is amazing and it’s easy to see why it was strategically placed on the rock outcroppings. Lots of nooks and crannies to explore.

Quality of Experience
Guides, Drivers and Staff
Transport
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Edinburgh

Wonderful guide…full of history and great stories the whole family loved.

Quality of Experience
Guides, Drivers and Staff
Transport
Edinburgh Ghostly underground tour suitable for kids
Edinburgh Ghostly underground tour suitable for kids
Edinburgh

It was raining…and not everybody went…too tired. She was a great story teller and truly made the kids squeamish!

Quality of Experience
Guides, Drivers and Staff
Transport
Gorski Family Detour : Transfer and Visit at Harlaxton
Nottingham

Our son did a semester here at Harlaxton College in Grantham England. This place is like Hogwarts on steroids…so fun and beautiful. Our guide was a retired PHD in drama and he was thoroughly entertaining.

Quality of Experience
Guides, Drivers and Staff
Private transfer in town
Private transfer in town
Ireland

Very early morning…on time!

Quality of Experience
Guides, Drivers and Staff
Transport
Nottingham Castle Visit
Nottingham Castle Visit
Nottingham

This is a good place for kids with an activity playground to expend energy.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Jul 09, 2024
Hi Jim!! Thank you so much for your wonderful feedback! I'm so glad to hear that you had an amazing family trip!! I’m happpy that we could accommodate your last-minute changes and that the emergency number was helpful when you needed it. Managing a group of 12 is no small task, and I'm happy we could make it smooth for you. We really felt that Harlaxton was very important to your family, and I was truly touched to be able to make this dream possible for you! I appreciate your input on the... Read more

Hi Jim!!

Thank you so much for your wonderful feedback! I'm so glad to hear that you had an amazing family trip!!

I’m happpy that we could accommodate your last-minute changes and that the emergency number was helpful when you needed it. Managing a group of 12 is no small task, and I'm happy we could make it smooth for you. We really felt that Harlaxton was very important to your family, and I was truly touched to be able to make this dream possible for you!

I appreciate your input on the roadbook. We'll work on making it even more intuitive with direct links to the vouchers. You're right that for a group, the tool might not be the best fit.

It was truly a pleasure helping you plan this "trip of a lifetime". And yes, the Gorski Clan hats were quite a fun idea, weren’t they? So glad you enjoyed them!

Thanks again for your kind words and constructive feedback. You are one of the most amazing families I had the chance to work with! I can't wait to help you plan your next Gorski Clan Reunion, whether it’s in the UK, France, or even Italy!

Sarah, Flore & The High Point Holidays Team

Aleksandra was great to work with.
England | Jun 18 - Jun 28, 2024

R
Royce R.
SeaTac, WA | Reviewed on Jul 04, 2024

Aleksandra was great to work with. She is super responsive to all questions and emails. She works hard to solve any problems that may occur during the trip. She took the burden of planning the trip off my shoulders and gave us a great experience.

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Jul 04, 2024

Dear Royce,

I'm so grateful for your kindness and wonderful feedback! I hope your experience was seamless and enjoyable despite any issues, and that you were able to create wonderful memories during your English vacation with Rachel.
Wishing you exciting adventures ahead!

Sincerely,
Aleksandra

Our 16 person tour van from Bath that include...
England | Jun 9 - Jun 20, 2024

Phyllis
Phyllis R.
Los Angeles, CA | Reviewed on Jun 22, 2024

Our 16 person tour van from Bath that included Stonehenge, Avebury and Cotswold village was okay. The van was full and I felt quite cramped in comparison to a similar tour we had taken in Iceland. Driver gave no instruction about moving one’s seat around to give everyone an opportunity to sit up close or not. We were on time and the van was already fully seated so we were trapped in the rear seat for the entirety of the day. Shouldn’t have been my responsibility to complain rather than provide some up front guidance. L

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 25, 2024

HI Phyllis

Thank you for taking the time to write to us with a review. We apologize that your '16 person tour' was not as you wished. We are delighted that you enjoyed many aspects of your 12-day trip, especially your hotel stay in York.
It was a pleasure working with you and we wish you many more happy travels.
All the best, Jane & Sarah

The 7 to 80 family trip to Great Britain !
England | Jun 5 - Jun 17, 2024

Marijane
Marijane G.
San Jose, CA | Reviewed on Jun 21, 2024
Our tour Guide for the Harry Potter location sites was excellent. She was knowledgeable, she had clips of the various scenes that related to the sites, she pasted the tour so that we all survived. And she was fun and very personable. Our driver for our auto. Tour was also very knowledgeable friendly was delightful with our seven and 10-year-old boys. He introduced them to the telephone in a red iconic london phone booth. He had the phone number of that particular booth so when they were in... Read more

Our tour Guide for the Harry Potter location sites was excellent. She was knowledgeable, she had clips of the various scenes that related to the sites, she pasted the tour so that we all survived. And she was fun and very personable.

Our driver for our auto. Tour was also very knowledgeable friendly was delightful with our seven and 10-year-old boys. He introduced them to the telephone in a red iconic london phone booth. He had the phone number of that particular booth so when they were in there, he called the number and the boys, who had never seen a telephone like that, didn’t know what to do. He told him to answer it. They didn’t know how. It was a delightful event for everybody. He also took us to Buckingham Palace and we saw the guards and the parade. We went to a number of famous stores and were cordially invited in. Also our driver gave recommendations for restaurants and made sure that we were safely dropped off and heading in the right direction for our next event. The next event was the tower of London. Which was OK. It was a simple tour with a lot of stories, which were interesting, humorous, and gory. In order to see the Crown Jewels, We had to stand on a conveyor belt that moved us right along, so everyone had a chance to see the jewels, but you could not take time to look at them. We rode the London Eye. The boys played in the park across the walk from the eye. We took a Luncheon cruise on THAMES. That was interesting and fun for the boys, especially when the people from the bridge threw peanut at us, and the food was pretty good too. We spent time in Hyde Park at DIANA’s playground, we rode the paddleboats, we did the canals in Little Venice, Camden market, a couple of pubs, a day at Harry Potter studio, and many trips on the underground.
We took the train to Edinburgh, meet another family member, then vusted many castles and “Outlander” shooting locations. One really fun thing KimKim planned for us was High Tea at a prestigious Country club. The seven and 10-year-old had never been to such a place. It was such fun to watch their eyes when the trays came out with the tea service. It was also fun for them to see the hairy cows out front. We Rented cars, went from Edinburgh to Inverness to Fort William, and then back to the Train to London.
It was nice to have Kim Kim set the bases for our trip and we could deviate from it as we saw fit. There was plenty of activities, free time and downtime so that everyone had a delightful time and no problems. The places where we stayed and we comfortable for all of us. Our trip wasn’t easy to plan. Our age range,of family, went from 7years old to 80 years old, and for a group of 5 and 6 people.
Thank you Kim Kim.

Hotel Reviews
Black Sheep Hotels Cabins
Spean Bridge

Very comfortable. Very nice place right on the Loch Lochsley. High marks. Good food.

Authenticity & Character
Upscale.
Location
Right on the Loch. Kids could skip rocks on the Loch. Kim Kim hired a private boat tour for the young folks.
Staff
They were unfazed by having young children to dinner.
Cleanliness & Comfort
Very nice.
Notting Hill Residences

We enjoyed the location. Apt #3 There was one bathroom for 5 people. The shower was a tub /shower. A dangerous tub shower with a deep step down to get out if the tub. I would not recommend for someone my age 80. Chances of falling were great. I’m pretty agile and could manage. But many other seniors Or handicapped people would not be able to do it without falling. There were ants and the ceiling leaked onto the pull out bed in the living room/kitchen. Other wise beds were comfortable and rooms were small but adequate . Apt#1 same lay out as #3, but walk in shower. MUCH BETTET! we now had 6 people to one bathroom, but only for two nights. No other issues.

Authenticity & Character
The location,
Location
Not far from tube stop, many restaurant choices nearby, laundromat next door, easy in and out , relatively quiet. Girls elementary school next door. 8 AM student arrival would wake up people, but we were up. They wear straw hats. Very cute.
Staff
Bathroom
Cleanliness & Comfort
You let yourself in with a code. You are on your own.
Cairn hotel & Appartment
Edinburgh

Two bathrooms. 6 people - much better showers. . Comfortable. Easy access, to trolley, walking distance to Royal Mile, good location, great towels,

Authenticity & Character
It was comfortable.
Location
Easy walking distance to main attractions and trolleys
Staff
No just the key.
Cleanliness & Comfort
All good
Bunchrew House Hotel
IV3 8TA

Nice. Each hotel room had a bath room. Great towels. Comfortable. Lounges, breakfast very good.

Authenticity & Character
Appearance and interior.
Location
On our route and iconic building
Staff
They were very pleasant and accommodating.
Cleanliness & Comfort
Very nice
Activity Reviews
Discover London in a Private Black Cab
Discover London in a Private Black Cab
London

Read my review from the beginning. This guy was great. Very good with the kids, many interesting stops and good advice for the rest of our trip.

Quality of Experience
We enjoyed it.
Guides, Drivers and Staff
He was great.
Transport
Comfortable.
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

The was less then I expected. The beefeater was fun. He had great stories. He did his job well but we didn’t do anything more than walk from location to location.. we were on a conveyor belt to look at the Crown jewels.

Quality of Experience
Great stories
Guides, Drivers and Staff
Funny and entertaining
Transport
There wasn’t any
Thames Cruise with Lunch
Thames Cruise with Lunch
London

Food was quite good. It was well organized. The stories were fun and entertaining. It was a relaxing way to see a part of London and we didn’t get hit by any peanuts. People throw things ontothis boat. from the bridge. We didn’t believe it until they threw peanuts at us. The guide said it usually is a milkshake.

Quality of Experience
It was fun
Food
Surprisingly, much better than I thought it would be.
Guides, Drivers and Staff
Entertaining and efficient
Transport
Comfortable
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Rosslyn Chapel & Glenkinchie Distillery Private Tour
Edinburgh

This was interesting. It gave us a look into a slice of Scottish life that otherwise we wouldn’t of known plus the ride out to the chapel was quite interesting. The scenery and our driver for the TAxi was great and stories.

Quality of Experience
It’s a delightful old Chapel with a history.
Guides, Drivers and Staff
Our cab driver was great
Transport
The cab picked us up and the driver was fabulous
Explore Harry Potter's London Tour
Explore Harry Potter's London Tour
London

Our guide was very knowledgeable. She took us to a number of different sites. She had clips of the videos for us to see she was very thorough. I give her high marks.

Quality of Experience
The guide was delightful
Guides, Drivers and Staff
Again, the guide was delightful
Transport
It was a walking tour
Seal Spotting Loch Linnhe Cruise
Seal Spotting Loch Linnhe Cruise
Scotland

This was fun for the kids they could run up and down the stairs on the ship. They could see the different places and we did get very very close to some seals.

Quality of Experience
It was a good idea for a seven and 10-year-old to be entertained
Guides, Drivers and Staff
The captain of the boat, let the kids steer on the way back.
Transport
Boat was fine
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jun 25, 2024
Dear Marijane and Family, Thank you so much for taking the time to share your delightful experiences from your recent trip to the UK. I am absolutely happy you had a truly wonderful time filled with memorable moments and adventures! I'm thrilled to hear that your tours, especially the Harry Potter locations, captured your imagination and that the guide's knowledge and enthusiasm enhanced your experience. It’s wonderful to know that your driver was not only helpful and knowledgeable but also... Read more

Dear Marijane and Family,

Thank you so much for taking the time to share your delightful experiences from your recent trip to the UK. I am absolutely happy you had a truly wonderful time filled with memorable moments and adventures!

I'm thrilled to hear that your tours, especially the Harry Potter locations, captured your imagination and that the guide's knowledge and enthusiasm enhanced your experience. It’s wonderful to know that your driver was not only helpful and knowledgeable but also provided such a unique and fun experience for the boys with the telephone booth—a story that no doubt will be cherished for years to come!

The variety of activities and sites you visited—from the historical depths of the Tower of London to the playful moments in DIANA’s playground and the enchanting High Tea—seem to have struck the perfect balance for everyone in your family. It's always our goal to tailor each trip to fit the unique needs and interests of our travelers, and I'm so pleased we could achieve this for your diverse family group.

Your feedback is invaluable, and we are delighted to have been part of your journey. Should you ever decide to plan another adventure, whether in the UK or beyond, we would be honored to assist you again.

Kat and Team

Sarah, from the Kimkim Team, was very thoroug...
England | Jun 8 - Jun 15, 2024

L
Leslie Y.
Newark, NJ | Reviewed on Jun 18, 2024

Sarah, from the Kimkim Team, was very thorough with the itinerary she provided us. She also chose a great tour company for us to travel with. Everything went smoothly, and we had a memorable trip. I wouldn't hesitate to use them again.

Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Jun 24, 2024

Thank you, Leslie, for your kind review!

It was a pleasure working with you to craft this itinerary, and I'm delighted that you had a memorable trip. I'm also glad to hear that we met your expectations and that everything went smoothly! We strive to provide thorough and well-planned experiences, and it’s wonderful to know we succeeded at this Leslie so thanks for that!!

We look forward to helping you with your next adventure, in the UK, in France or even in Italy!!!

All the best,
Sarah & the High Point Holidays Team

Excellent travel specialists
England | Jun 1 - Jun 8, 2024

Christian
Christian o.
Denver, CO | Reviewed on Jun 17, 2024
Rachel booked a thoughtful itinerary and the team was helpful while we traveled Read more

Rachel booked a thoughtful itinerary and the team was helpful while we traveled

Hotel Reviews
11 Cadogan Gardens Hotel & Apartments
London

Great location, just two blocks from Sloane Square with easy Tube access and fantastic eateries nearby. Good breakfast, friendly and helpful staff, and excellent rooms.

Authenticity & Character
Location
Close to Tube station, lots of restaurants and shopping nearby but still a quiet area at night
Staff
Staff helped with navigating the Tube and noticed our schedule
Cleanliness & Comfort
Henrietta Hotel
Covent Garden

Small with lots of character

Authenticity & Character
Location
This area has a vibrant night life with easy access to theatres and restaurants. The night noise could be an issue for some people.
Staff
Manager was especially understanding
Cleanliness & Comfort
Activity Reviews
Private Driving Tour in London
London

The driver hadn't been advised of the suggested itinerary, the city was clogged with soccer fans, and being jet lagged, we weren't feeling great, but he adapted and showed us a few notable places.

Quality of Experience
Guides, Drivers and Staff
Transport
Westminster Abbey
Westminster Abbey
London

Great to have a Blue Badge Guide along to show us around and point out details. There's so much history and beauty within these walls.

Quality of Experience
Guides, Drivers and Staff
Blue Badge Guides always know how best to sequence the visit to a very popular site
Transport
We took the Tube, met our guide upon exit, and walked the area
Travel by First Class Return Train from London to York
England

The National Railway is great!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guide for a York Tour
York

Nick was excellent! So fun and knowledgeable, and paced perfectly. He even made special goody bag knowing we had teenagers in our family. He arranged lunch and it was fun to dine with him and become better acquainted. And he pointed out a few things to do after our time with him ended.

Quality of Experience
Guides, Drivers and Staff
York Minster
York Minster
York

So glad we had Nick along to guide our visit

Quality of Experience
Guides, Drivers and Staff
Jorvik Viking Centre, York
Jorvik Viking Centre, York
York

The museum staff provide enthusiastic historical site interpretations in full costume. Lots to discover here.

Quality of Experience
Guides, Drivers and Staff
Canterbury Cathedral
England
Quality of Experience
Private Walking Tour of London
Private Walking Tour of London
London

Patricia definitely knew the schedule and didn't have us wasting time waiting. We saw the changing of the guard en route from St. James to Buckingham as well as the guard at the nearby barracks, traversing some lovely gardens en route.

Quality of Experience
Guides, Drivers and Staff
Tower of London
Tower of London
London

We would have liked to slow down a bit, but we were scheduled up to closing time. Patricia helped us see the highlights.

Quality of Experience
Guides, Drivers and Staff
A Day Trip to Windsor and Oxford
London
Quality of Experience
Guides, Drivers and Staff
Transport
St Paul's Cathedral
St Paul's Cathedral
London

By this point in our trip, we'd seen multiple cathedrals, so we asked Patricia for the "highlights" version and she excelled

Quality of Experience
Guides, Drivers and Staff
Private Guide at Windsor Castle
Windsor

Debbie is a steward at Windsor and helped us avoid crowds and told wonderful personal stories.

Quality of Experience
Guides, Drivers and Staff
Windsor Castle & Windsor
Windsor Castle & Windsor
England
Quality of Experience
Guides, Drivers and Staff
Private Walking Tour of Oxford
Private Walking Tour of Oxford
Oxford

Our visit was perhaps not all our guide had planned, due to testing at the various colleges.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Rachel Long

Amazing customized trip for our extended fami...
England | Jun 8 - Jun 15, 2024

K
Kathleen H.
Middletown, NJ | Reviewed on Jun 16, 2024
Amazing customized trip for our extended family. Sarah and all her staff were very accommodating, especially when my son had a medical issue. Read more

Amazing customized trip for our extended family. Sarah and all her staff were very accommodating, especially when my son had a medical issue.

Hotel Reviews
The Royal Hotel Portree
Portree

Very helpful staff; big room. Decent breakfast. Great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tulloch Castle Hotel
Dingwall

An older mansion converted into a hotel. No elevators. Great fun. Good pub and very nice breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Garrison
Fort William

Crazy wet room for a bathroom. Water went everywhere. Otherwise, nice room. Good breakfast in the morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wet room as a bathroom was a bit of an issue.
Angel's Share Hotel
New Town, Edinburgh

Lovely hotel with a great location. Staff at breakfast is a bit unprepared. But the breakfast is good. Nice bar in the evening. Bit of a water issue in the bathroom with the shower water going all over. Has a small elevator which is a plus with a big bag.

Authenticity & Character
Very cool
Location
Staff
Helped us make dinner plans.
Cleanliness & Comfort
Water everywhere from the shower.
Activity Reviews
Dalwhinnie Distillery tour
Dalwhinnie Distillery tour
England

Lovely - chocolates were great. Would have loved our guide to have been Scottish.

Quality of Experience
Guides, Drivers and Staff
Scottish guides
Transport
Private guided tour with driver/guide in Skye
Private guided tour with driver/guide in Skye
England

Excellent! Regan was amazing and pivoted very easily when there were changes.

Quality of Experience
Guides, Drivers and Staff
Transport
Two hour cruise on the Canal and Loch - Loch Ness
Two hour cruise on the Canal and Loch - Loch Ness
Inverness

This was a stunning cruise!! Beautiful views and great information from the guide.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable
Transport
Isle of Skye Whisky immersion at Torabhaig
Isle of Skye Whisky immersion at Torabhaig
England

Very interesting and thorough tour of the distillery. Nice tasting. Very nice gift shop area.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable
Transport
One way to Mallaig on the Jacobite Train (of Harry Potter fame)
One way to Mallaig on the Jacobite Train (of Harry Potter fame)
England

Wow! Regan came through and got us tickets after ours were originally cancelled. For anyone who loves Harry Potter and trains, this is a great trip. The scenery was wonderful.

Quality of Experience
Guides, Drivers and Staff
The guides on the train were amazing, pointing out specific sites. Very friendly and kind.
Transport
Stirling Castle Tickets
Stirling Castle Tickets
Stirling

This was a great tour of the castle. The guide inside the castle was very good and knowledgeable. The gardens were beautiful. The cafe was lovely.

Quality of Experience
Guides, Drivers and Staff
The guide was very good and knowledgeable.
Transport
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Edinburgh

Our guide Gareth did a great job considering the rain and the crowds. Very interesting facts.

Quality of Experience
Guides, Drivers and Staff
Very nice and knowledgeable.
Transport
Champagne Afternoon Tea at the Ivy
Champagne Afternoon Tea at the Ivy
Edinburgh

Fabulous tea experience!!! Staff was great!

Quality of Experience
Guides, Drivers and Staff
The staff at the Ivy were wonderful
Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Jun 24, 2024

Thank you, Kathleen, for this lovely review and this really detailed feedback!

It has been a pleasure crafting this itinerary for your family, and I'm really glad to have connected you with Regan. We trust him 100%, and his local knowledge is as amazing as his reactivity in case of emergency. I'm glad to know that your son is better and that it did not prevent you from having a memorable trip for your family!

Don't hesitate to reach out to us in the future for your next European adventure in the UK, France, or Italy!!

All the best!

Sarah & the High Point Holidays Team

Cheers to the wonderful team at Kim Kim!
England | May 23 - Jun 7, 2024

Megan
Megan S.
Manhattan, NY | Reviewed on Jun 09, 2024
Eddie on the hidden gem food tour was very kind, intelligent and interesting. By far one of my favorite tours. Tim in Brussels showed us more than meets the eye and gave us some great info on the history of Belgium and its capital city all while having a great smile and witty banter 👍 Loved his tour as well. Juan in Amsterdam was the perfect guide to get me back on a bike after 10 years in a busy city. I enjoyed his tour immensely as well. Our hotels were unique, we never had a... Read more

Eddie on the hidden gem food tour was very kind, intelligent and interesting. By far one of my favorite tours.

Tim in Brussels showed us more than meets the eye and gave us some great info on the history of Belgium and its capital city all while having a great smile and witty banter 👍 Loved his tour as well.

Juan in Amsterdam was the perfect guide to get me back on a bike after 10 years in a busy city. I enjoyed his tour immensely as well.

Our hotels were unique, we never had a problem with reservations. My trip went so smoothly all I had to do was enjoy! Cheers to the wonderful team at Kim Kim for making my honeymoon special in so many ways.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 10, 2024

HI Megan

Thank you for taking the time to review your wonderful honeymoon. It makes us so happy to receive this super review.

Congratulations once again on your marriage. Thank you for reaching out to us to assist with your trip planning and we hope to see you again real soon.

All the best for a happy future, from, Jane & The Team

The trip was amazing and we had the best time...
England | May 1 - May 10, 2024

Valencia
Valencia T.
Hueytown, AL | Reviewed on May 30, 2024
The trip was amazing and we had the best time. Marvin and I got lost in Paris, but we flagged down a police officers and they took us back to our hotel. Overall Marisnna did an amazing job and I will refer Kimkim to my friends. Thanks
Read more

The trip was amazing and we had the best time. Marvin and I got lost in Paris, but we flagged down a police officers and they took us back to our hotel. Overall Marisnna did an amazing job and I will refer Kimkim to my friends. Thanks

Hotel Reviews
Hôtel Lorette—Astotel
Paris

The employee were friendly and helpful. The breakfast that provided was good....free snacks in the room!!!

Authenticity & Character
Beautiful building
Location
Convenient to subway.
Staff
Very helpful
Cleanliness & Comfort
Very clean room
Trebovir Hotel
Kensington, London

Convenient to public transportation

Authenticity & Character
Nice neighborhood
Location
Lots of shops nearby
Staff
Polite staff
Cleanliness & Comfort
Clean rooms
Hotel Quirinale
Rome

Very tourist friendly

Authenticity & Character
Pleasant surroundings
Location
Convenient to public transportation
Staff
Very polite
Cleanliness & Comfort
Very nice
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on May 30, 2024

Hi Valencia,

Thank you so much for your feedback! I'm delighted to hear you had an amazing time in Europe, and the pictures are stunning. I can't wait to share them with the teams! You are such a wonderful family, and I'd love to work with you all again!😊

Everything was spot on! Great job KimKim. No...
England | May 14 - May 17, 2024

G
Glenda J.
Aurora, CO | Reviewed on May 25, 2024
Everything was spot on! Great job KimKim. No problems. Hotels good. Guides were Great! Read more

Everything was spot on! Great job KimKim. No problems. Hotels good. Guides were Great!

Hotel Reviews
The Old Parsonage Hotel
Oxford

Great hotel. Only problem, they were doing renovations.

Authenticity & Character
Location
Easy to walk to sights!
Staff
Cleanliness & Comfort
The Bird, Bath
Bath

Nice hotel in good location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Entry into the Roman Baths
Entry into the Roman Baths
Bath
Quality of Experience
Cotswolds and Shakesphere Tour
Cotswolds and Shakesphere Tour
Oxford

Best guide on this and she was our driver. Diane Clark was a great guide and let us determine what to do if we wanted.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Half Day Stonehenge Tour from Bath
Private Half Day Stonehenge Tour from Bath
Bath

The guide was great and very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emily Reilly
Emily
Emily Reilly
Local specialist in Scotland / France | Replied on Jun 12, 2024

Hi Glenda!

So glad you enjoyed your trip to England with us! It was an absolute pleasure to work with you :)

Thanks again for choosing us for your trip planning, I hope to work with you again in the future!

Best wishes,

Emily

First Trip to Europe
England | May 11 - May 17, 2024

L
Lindsey J.
Chicago, IL | Reviewed on May 23, 2024
This was our first trip to Europe and we were traveling with our children, ages 11 & 9. Jane and her team could not have been more amazing. Before our trip we met and communicated about our interested and they designed an itinerary that matched our specific family needs. Even the details of where we stayed included our children's interest in Harry Potter. The team designed a trip that was well rounded to meet every individual wants and needs. When the time came to travel we had very... Read more

This was our first trip to Europe and we were traveling with our children, ages 11 & 9. Jane and her team could not have been more amazing. Before our trip we met and communicated about our interested and they designed an itinerary that matched our specific family needs. Even the details of where we stayed included our children's interest in Harry Potter. The team designed a trip that was well rounded to meet every individual wants and needs.

When the time came to travel we had very specific directions and timetables of what to do and when. Our tickets were all in an easy to access location as well. When we ran into a snag (completely caused by us), the team was there on a Sunday to help us solve the problem. Jane also checked in with us throughout our week there.

I think our favorite tour was the all day bus tour to Windsor, Bath and Stonehenge. Our guide Toby was fantastic and managed a large group very well.

Another favorite was the Harry Potter Tour in Edinburgh with Kieran. He was knowledgeable, fun and engaging for both kids and adults.

I would absolutely use Kim Kim and Jane again when we return to Europe in the future.

Activity Reviews
Hop-on, Hop-off Bus
Hop-on, Hop-off Bus
London

This was a fantastic way to see so much of London in a short amount of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Windsor, Stonehenge & Bath  from London
Windsor, Stonehenge & Bath from London
London

This tour was fantastic and our guide, Toby was wonderful. He was knowledgeable about each stop and very helpful. He also did a good job keeping some disrespectful tourists in line so the rest of us could enjoy our time.

Quality of Experience
Guides, Drivers and Staff
Toby was fantastic.
Transport
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh

This was planned for our daughter but our whole family completely enjoyed the experience and the food.

Quality of Experience
Guides, Drivers and Staff
Transport
Harry Potter Guided Walking Tour
Harry Potter Guided Walking Tour
Edinburgh

Kieran was fantastic with our children and the adults. We all thoroughly enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on May 24, 2024

Hey Lindsey 👋

Wow, what a wonderful review. This means so much to the team and I, as we really wanted to make the most amazing, memory-making experience for you and your family. We are super happy that we got this right for you.

Looks like you had an amazing time and I love the fact you spent some fun time with Keiran & Toby too 😁!

It was an absolute pleasure to be able to work with you all.

Thank you for choosing KimKim and we hope to see you all again real soon.

All the best, Jane & The Team

Truitt Family takes on Europe !
England | May 1 - May 10, 2024

Christian
Christian T.
Atlanta, GA | Reviewed on May 18, 2024
Our trip to Europe with Kim Kim was amazing ! We throughly enjoyed all the highlights of Rome, Paris and London ! All excursions and tour guides were amazing ! When we did have questions throughout the trip, contacting Kim Kim was easy and fast. We would definitely recommend using the travel company in the future Read more

Our trip to Europe with Kim Kim was amazing ! We throughly enjoyed all the highlights of Rome, Paris and London ! All excursions and tour guides were amazing ! When we did have questions throughout the trip, contacting Kim Kim was easy and fast. We would definitely recommend using the travel company in the future

Hotel Reviews
Hôtel Lorette—Astotel
Paris

Extremely small and cramped. With two adults with l large suitcases, it was hard to even open both at the same time without placing one of the bed. You have to shuffle to get to the other side of the room. Shower didn’t get hot and didn’t drain well. No space for personal toiletries. Rooms only had one outlet on one side of the bed. Elevator could only fit one person w/ luggage at a time. Yes we knew it would be small and cramp based on the culture of Europe’s hotel but we didn't expect to be so uncomfortable. On a good note, Breakfast, lobby snacks and access to public transportation was great. The little restaurant straight across for the hotel had amazing food. Front desk host was very welcoming.

Authenticity & Character
Location
Access to public transportation
Staff
Cleanliness & Comfort
Rooms were extremely tight
Hotel Quirinale
Rome

Very old hotel but remodeled nicely. The rooms were nicely sized and comfy. Breakfast, bar and restaurant inside hotel was nice as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Trebovir Hotel
Kensington, London

Super cute hotel with great access to public transportation and local restaurants and coffee shops. Front desk host was super helpful and nice. Breakfast was basic English breakfast, nothing special . The rooms on the top floor ceiling dropped down into an angle, this made it easy to bump your head. Small rooms but the beds were comfy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on May 21, 2024

Hi Christian & all the beautiful family,

I'm thrilled to hear you had a fantastic trip around Europe and made wonderful memories with your family! Thank you for your positive feedback and detailed hotel review; it means a lot to us and helps us enhance our services.

We look forward to planning your next adventure!😊

It was one of the best!
England | Apr 18 - May 3, 2024

S
Sylvia H.
Canada | Reviewed on May 11, 2024
What a fantastic trip! Thank you KimKim Team for pairing us with Kateryna. She is a gem!
Our first tours featured Canterbury Cathedral, Dover Castle, Portsmouth Dockyards and Stonehenge from Eastbourne. Excellent guide David Canterbury.
In ancient York, the breathtaking Cathedral, the Roman Walls, the Shambles, the lively city centre, (Alfred, John) were highlights, along with trips to James Herriot Country with guide Chris* and a ride on the steam railway from Whitby with Mark.
Back in...
Read more

What a fantastic trip! Thank you KimKim Team for pairing us with Kateryna. She is a gem!
Our first tours featured Canterbury Cathedral, Dover Castle, Portsmouth Dockyards and Stonehenge from Eastbourne. Excellent guide David Canterbury.
In ancient York, the breathtaking Cathedral, the Roman Walls, the Shambles, the lively city centre, (Alfred, John) were highlights, along with trips to James Herriot Country with guide Chris* and a ride on the steam railway from Whitby with Mark.
Back in London, an amazing walking tour of the city centre with Dave Lombardi, a dinner cruise on the Thames and tea at the Ritz are all rated 10/10.
All of our tour guides and drivers were excellent. The underground and railway systems were very manageable.
We recommend the One Tun Pub and Rooms in London and #34 Bed and Breakfast in York.

Hotel Reviews
Number 34 Bed and Breakfast York
York

Clean, comfortable, quiet room on the ground floor. Short pleasant walk to the Cathedral and city centre. Great breakfasts with lots of choice and pot of fabulous tea.

Authenticity & Character
Location
Staff
The One Tun Pub and Rooms
London
Authenticity & Character
Location
Close to underground and quirky area
Staff
Cleanliness & Comfort
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on May 14, 2024

Hi Sylvia,

I wanted to send a heartfelt thank you for all your kind words. Being your guide was an absolute pleasure, and seeing you enjoy every moment of your trip was incredibly rewarding.

Your kindness and curiosity made the experience even more special. Helping you create unforgettable memories was a true joy for me.

Wishing you many more perfect trips ahead!

Warmest wishes,
Kateryna

Three countries in 11 days .
England | Apr 18 - Apr 28, 2024

Liz
Liz H.
Orlando, FL | Reviewed on May 05, 2024
A big shout out to Marianna! She was amazing specialist and worked hard to make this Trip my family. I went back-and-forth with her on the phone and email so many times and she was patient and kind with all my revisions when we got the final draft she made sure we understood everything sending us a video on how to use the itinerary truly amazing!
Each person in our family had a special moment that could’ve been done without her! My 16-year-old daughter’s highlight was going to vintage...
Read more

A big shout out to Marianna! She was amazing specialist and worked hard to make this Trip my family. I went back-and-forth with her on the phone and email so many times and she was patient and kind with all my revisions when we got the final draft she made sure we understood everything sending us a video on how to use the itinerary truly amazing!
Each person in our family had a special moment that could’ve been done without her! My 16-year-old daughter’s highlight was going to vintage Bentley. She was able to be a passenger in a 1929 Bentley and race around the track in it!!! We had a great private Tour of the Garage with a restore Bentleys! This was a dream come true for her!
My husband had the time of his life driven around Paris in an antique car! Their driver was the owner of the company and took us to so many interesting out-of-the-way stops ! His knowledge was impeccable. I don’t know his name, but he was the owner of the company. I would use him again. If I went back to Paris he was just amazing with his knowledge wonderful sense of humor and skill of driving ! Four stars for this activity !
My 17-year-old son highlight was going to the Black Country Museum in Birmingham. It It is worth a day trip out of London! Is ranked one of the best living museums in the world and my family agrees! The people on character are spot on and share sooo much history ! This place Kept two teenagers, engaged all day while learning!!! The coal mine tower is a definite must do! My daughter loved that she got to see the set for Peaky Blinders!
Amsterdam is a city we plan on going back to as we all loved it! The tour of the windmills cheese factory , wooden shoes ( Yes, my son brought home a pair of wooden shoes and wore to school when we got home) and walking tours of cute towns was a good overview of Holland! We just wish it was a longer tour as at times we were rushed! But the camel tour at the end was a perfect ending! Great captain with a wonderful sense of humor! The only glitch was the tickets had one meeting place on them and the itinerary had another! But we did catch up with the tour!
One last shout out to Oscar our guide on the London donut tour! He was wonderful! Heated the tour to our needs and interests! We felt like we had a new friend when we left him! He told us to call him anytime we were in London, and he would help us with anything even after the tour! I really fun tour that is relaxing and you’ll be stuffed afterwards. Well worth it for its quirkiness.
Our Doctor Who tour was a little bit of a disappointment! The guide, giving it was a movie director and gave more information about directing movies than Doctor Who trivia, which is what we really wanted! Nice and knowledgeable, but not what we were looking for. I would recommend another tour company for this.!
Can’t wait to use your company again as this is the second time I have used them and everything is always spot on! Thank you again for making my daughter sweet 16 trip so memorable!

Hotel Reviews
Trebovir Hotel
Kensington, London
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Grand Hotel Birgmingham
Birmingham

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private transfer in Paris
Private transfer in Paris
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Hop-on, Hop-off Bus
Hop-on, Hop-off Bus
London

Great way to see the city wish you had live guide

Quality of Experience
Guides, Drivers and Staff
Live guide
Transport
Doctor Who Tour London
Doctor Who Tour London
London

Not the type of tour we wanted! Would of enjoyed more trivia not cinematography knowledge

Quality of Experience
Guides, Drivers and Staff
Transport
Tickets to British Museum
Tickets to British Museum
London

Must do in London

Quality of Experience
Private transfer to your accommodation. Then check-in or bag-drop
Private transfer to your accommodation. Then check-in or bag-drop
London
Quality of Experience
Guides, Drivers and Staff
Transport
London  Borough Market  Doughnut Tour
London Borough Market Doughnut Tour
London

Fun and yummy tour! Learned a lot of London history as well tour totally catered to our likes and dislikes and interests

Quality of Experience
Oscar the guide was fantastic
Guides, Drivers and Staff
Knowledgeable, helpful, friendly funny, just perfect and every way
Discover Paris in a vintage car
Discover Paris in a vintage car
Paris

Best guide ever! The owner of the company is an Amazing guide! He takes you to so many out of the way places that are priceless!! Best guide ever

Quality of Experience
Guides, Drivers and Staff
Transport
Dutch countryside tour - windmills and more!
Dutch countryside tour - windmills and more!
Amsterdam

Wish tour was longer and could have more times at stops

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to your destination
Private transfer to your destination
England
Guides, Drivers and Staff
Transport
Visit of Cadbury world
Visit of Cadbury world
Birmingham

Fun family activity!

Quality of Experience
Guides, Drivers and Staff
Private driver transfer
Amsterdam
Quality of Experience
lol
Guides, Drivers and Staff
Transport
Tickets to Anne Franck's House
Tickets to Anne Franck's House
Amsterdam

Must do!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on May 06, 2024

Liz, this is so nice! I truly appreciate it! THANK YOU !I'm really happy you had a great time on the trip and lot of memories with your kids ! Making your daughter happy, especially with the Vintage Bentley, brings me immense joy. Thank you for your positive feedback and the detailed review; it means a lot to us and helps us improve our services!

Looking forward for your next trip, and I hope to be your local specialist again.
How about Italy next time? 😊

Highlights and Disappointments
England | Apr 21 - May 2, 2024

Sanford
Sanford R.
Colorado Springs, CO | Reviewed on May 05, 2024
I am reviewing my notes to identify where the disconnect occurred between Stephen and I. From the beginning, I was very specific that my wife and I wanted small group or private tours. The fact that the tours to Stonehenge / Windsor, Cliffs of Mohr were large groups were a disappointment. The tour guides were very good in both instances, it was the environment of traveling with 40-70 ppl was not discussed beforehand if that was the only option. The arrival experience was a... Read more

I am reviewing my notes to identify where the disconnect occurred between Stephen and I. From the beginning, I was very specific that my wife and I wanted small group or private tours. The fact that the tours to Stonehenge / Windsor, Cliffs of Mohr were large groups were a disappointment. The tour guides were very good in both instances, it was the environment of traveling with 40-70 ppl was not discussed beforehand if that was the only option.

The arrival experience was a disappointment. First, Stephen never mentioned that communication to the KimKim team, tour operators, or taxi service would be through WhatsApp. It was only by chance that I downloaded the app to keep in contact with my family back in the states. The service that provided pickup at Heathrow, Pink Berry Card, went to the wrong terminal (this was disclosed by the driver) and same driver went to the wrong pickup site after your tour to Stonehenge. The rest of the transportation went well.

The welcome baskets at both hotels was a nice touch although considering I am a lifetime Diamond and regularly receive room upgrades, this did not occur in spite of Stephen knowing my Hilton status.

Overall, Stephen was responsive although not transparent in disclosing that my requests were not going to be met.

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on May 07, 2024
Dear Sanford Thank you for the review Sanford, and welcome home! I appreciate that you took the time to reply, and it will help us get better at our jobs. I'll take the time to reply, and I hope that it will explain our position too. The trip planning process was enjoyable, but if you recall it involved 9 different versions of a tailormade vacation plan. If you recall, each iteration of the proposal was criticised based on price, with a continual wish that it could be cheaper and... Read more

Dear Sanford

Thank you for the review Sanford, and welcome home!

I appreciate that you took the time to reply, and it will help us get better at our jobs. I'll take the time to reply, and I hope that it will explain our position too.

The trip planning process was enjoyable, but if you recall it involved 9 different versions of a tailormade vacation plan. If you recall, each iteration of the proposal was criticised based on price, with a continual wish that it could be cheaper and cheaper and cheaper. Each one of my following proposals included tweaks that responded to your comments. Each tweak was made transparently and the proposal was changed to reflect the change - the proposal did change from private experiences to small group then to group experiences, on a very few occasions to meet your budget constraints. I can accept that you stated you wanted small group or private proposals at the beginning of the process, but by the 7th or 8th version, it was clear in my proposals that this line had been crossed. I do hope that no matter what you enjoyed these days out and that the moments were memorable.

We use WhatsApp when it seems like a serious and useful means of communication (among others). It is not something we do every time and we do not oblige travelers to use this, it is simply just a convenient means of communication to travelers, because it is free for both parties, and with the two blue ticks it shows that the message is read. If you had not engaged with the WhatsApp we would have certainly used your normal cellular service. Following your comments however, we will review our use of WhatsApp, especially how we present it to each keen traveler.

When it comes to the confusion at pickups, we have taken this up with that supplier, and certainly take this all seriously. I am happy that your mentioned pickups did work out (these examples) and the other ones worked seamlessly too. We do not use this supplier often, and we have already refunded you for these two journeys. If the refund is not with you now, it will be in a day or so after processing.

We're happy to know you appreciated the welcome baskets. We do this often, and it feels nice to know you receive these at each hotel. When it comes to the Hilton Curio in London, we requested an upgrade and you received it - you were upgraded to a Queen Corner Room.

Thank you again for the review and I appreciate hearing from you. I hope that by seeing my reply this all makes sense.

Thank you for choosing us for England and Ireland Sanford,
Stephen

Our Premier Soccer League trip was the experi...
England | Dec 22 - Dec 31, 2023

Cathy
Cathy A.
Baltimore, MD | Reviewed on Feb 05, 2024
Our Premier Soccer League trip was the experience of a lifetime and Meghan planned an amazing trip for us. Everything from the games, to our hotel accommodations, to the restaurant choices were outstanding. Meghan was easy to work with and always flexible when we made changes to our itinerary. She booked several lovely tours for us in each city we visited. Our guides were very knowledgeable and conducted the tours based on what we hoped to accomplish each day. My husband, two sons and I... Read more

Our Premier Soccer League trip was the experience of a lifetime and Meghan planned an amazing trip for us. Everything from the games, to our hotel accommodations, to the restaurant choices were outstanding. Meghan was easy to work with and always flexible when we made changes to our itinerary. She booked several lovely tours for us in each city we visited. Our guides were very knowledgeable and conducted the tours based on what we hoped to accomplish each day. My husband, two sons and I all agreed that this was a trip we will happily look back on for the rest of our lives. Thank you, Meghan for all that you did to make this trip so memorable.

Hotel Review
The Lowry
Manchester

The Lowry Hotel was one of the best we’ve ever had the pleasure of visiting. We couldn’t say enough kind things about the outstanding staff in this hotel. They were attentive to all of our needs and we felt like we were part of the Lowry family. The rooms were outstanding and every detail was perfect. We especially appreciated the delicious pastries that were delivered on our first evening. The location was also ideal in that it was a quick walk to shopping and restaurants.

Authenticity & Character
Location
Staff
I would say that the staff at the Lowry were the most attentive of any hotel I’ve stayed in.
Cleanliness & Comfort
Local specialist: Megan Lloyd

What an amazing time we had in London!
England | Jan 2 - Jan 8, 2024

Robyn
Robyn B.
Canada | Reviewed on Jan 11, 2024
What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with...
Read more

What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with the trip Kat planned. I thank her from the bottom of my heart.
Robyn

Activity Reviews
Private Day Tour to Bath and Windsor Castle
Private Day Tour to Bath and Windsor Castle
London
Quality of Experience
Guides, Drivers and Staff
Transport
Roman London Private Walking Tour
Roman London Private Walking Tour
London
Quality of Experience
Guides, Drivers and Staff
Transport
Hampton Court and Blenheim Palace PrivateTour
Hampton Court and Blenheim Palace PrivateTour
London
Quality of Experience
I
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jan 11, 2024

Dear Robyn,

I'm delighted to hear that you and your daughter enjoyed the surprise 16th birthday trip! It was my pleasure to organize your travel based on your amazing and thoughtful wish list!
Your kind words mean a lot, and I'm thankful for the opportunity to contribute to your memorable experience.

Warmest regards,
Kat

Valuable advice from someone who knows!
England | Dec 24 - Jan 6, 2024

Lora
Lora D.
Coney Island, NY | Reviewed on Jan 07, 2024
Rachel designed an incredible trip for me, my husband, and my 6 year old son. She provided great advice on what to do and what to avoid. (For example, she told us not to take the train from Edinburgh to London, as it wasn’t the experience we thought it would be.) I would certainly use her again to plan another trip. Read more

Rachel designed an incredible trip for me, my husband, and my 6 year old son. She provided great advice on what to do and what to avoid. (For example, she told us not to take the train from Edinburgh to London, as it wasn’t the experience we thought it would be.) I would certainly use her again to plan another trip.

Hotel Reviews
Cameron House
Alexandria

Absolutely perfect- sets the bar high for all other hotels. The Cameron House helped create magical Christmas memories for me and my family.

Authenticity & Character
Friendly staff, beautiful facilities.
Location
Staff
Incredibly helpful.
Cleanliness & Comfort
Hotel du Vin & Bistro Edinburgh
Edinburgh
The Hoxton, Southwark
London
Location
Kingsmills Hotel
Inverness

This hotel was okay, but clearly overwhelmed for the holidays. Also, the “heated” pool was not heated and was very cold. Don’t think I’d stay here again.

Activity Review
Mountain Safari
Scotland

Didn’t love this- the guide seemed to be in a rush to be done with us. The scenery wasn’t that great and we didn’t see any animals, so we would skip this next time

Local specialist: Rachel Long

Trip of a lifetime!
England | Dec 18 - Dec 28, 2023

Robert
Robert F.
Jacksonville, FL | Reviewed on Jan 02, 2024
Our trip initially was going to be a short excursion to England to watch a soccer match of my son's favorite team. In starting to plan for the trip my wife decided it would become a full family affair. Having no idea where to start we contacted Kim Kim and were delighted to have Jane become our agent. Ours was not an easy trip to manage, I am sure. We were flying into Manchester, going to London, returning to Manchester...with 8 people whose ages ranged from 73 to 3. In addition to... Read more

Our trip initially was going to be a short excursion to England to watch a soccer match of my son's favorite team. In starting to plan for the trip my wife decided it would become a full family affair. Having no idea where to start we contacted Kim Kim and were delighted to have Jane become our agent.

Ours was not an easy trip to manage, I am sure. We were flying into Manchester, going to London, returning to Manchester...with 8 people whose ages ranged from 73 to 3. In addition to having a pretty wide age range, we had no idea what we needed to see. Fortunately, Jane did an excellent job of communicating with us. In just a short period of time we were able to develop an outline of our itinerary that we constantly revised and improved upon.

In the end, we have just returned from England and what was absolutely one of the best trips our family has ever had. With so many moving parts, so many transportation and ticketing requirements, having Jane and the team organize everything made it a seamless and wonderful experience. The locations for our lodging could not have been better suited for what we wanted and had asked to have.

Thank you to Jane and the entire Kim Kim team. We will certainly be in touch for our next overseas adventure. I recommend Jane and Kim Kim to anyone looking to travel to Europe, but not having a solid idea of what they want to do.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jan 02, 2024

Hi & Happy New Year!

Thank you for your wonderful review of your recent family trip plan to the UK. It was an absolute pleasure for us to be working with you and we are all super happy that you had a wonderful time.

We are thrilled that the trip was seamless for you all and that you have arrived safely home with your magical memories.

All the best to you all and hope to see you again soon.

From the Team!