Kimkim Trip Reviews for England

4.9
Based on 71 ratings
Read 71 verified reviews by travelers who booked their trip to England on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing customized trip for our extended fami...
England | Jun 8 - Jun 15, 2024

K
Kathleen H.
Middletown, NJ | Reviewed on Jun 16, 2024
Amazing customized trip for our extended family. Sarah and all her staff were very accommodating, especially when my son had a medical issue. Read more

Amazing customized trip for our extended family. Sarah and all her staff were very accommodating, especially when my son had a medical issue.

Hotel Reviews
The Royal Hotel Portree
Portree

Very helpful staff; big room. Decent breakfast. Great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tulloch Castle Hotel
Dingwall

An older mansion converted into a hotel. No elevators. Great fun. Good pub and very nice breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Garrison
Fort William

Crazy wet room for a bathroom. Water went everywhere. Otherwise, nice room. Good breakfast in the morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wet room as a bathroom was a bit of an issue.
Angel's Share Hotel
New Town, Edinburgh

Lovely hotel with a great location. Staff at breakfast is a bit unprepared. But the breakfast is good. Nice bar in the evening. Bit of a water issue in the bathroom with the shower water going all over. Has a small elevator which is a plus with a big bag.

Authenticity & Character
Very cool
Location
Staff
Helped us make dinner plans.
Cleanliness & Comfort
Water everywhere from the shower.
Activity Reviews
Dalwhinnie Distillery tour
Dalwhinnie Distillery tour
Scotland

Lovely - chocolates were great. Would have loved our guide to have been Scottish.

Quality of Experience
Guides, Drivers and Staff
Scottish guides
Transport
Private guided tour with driver/guide in Skye
Private guided tour with driver/guide in Skye
Scotland

Excellent! Regan was amazing and pivoted very easily when there were changes.

Quality of Experience
Guides, Drivers and Staff
Transport
Two hour cruise on the Canal and Loch - Loch Ness
Two hour cruise on the Canal and Loch - Loch Ness
Inverness

This was a stunning cruise!! Beautiful views and great information from the guide.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable
Transport
Isle of Skye Whisky immersion at Torabhaig
Isle of Skye Whisky immersion at Torabhaig
Scotland

Very interesting and thorough tour of the distillery. Nice tasting. Very nice gift shop area.

Quality of Experience
Guides, Drivers and Staff
Very knowledgeable
Transport
One way to Mallaig on the Jacobite Train (of Harry Potter fame)
One way to Mallaig on the Jacobite Train (of Harry Potter fame)
Scotland

Wow! Regan came through and got us tickets after ours were originally cancelled. For anyone who loves Harry Potter and trains, this is a great trip. The scenery was wonderful.

Quality of Experience
Guides, Drivers and Staff
The guides on the train were amazing, pointing out specific sites. Very friendly and kind.
Transport
Stirling Castle Tickets
Stirling Castle Tickets
Scotland

This was a great tour of the castle. The guide inside the castle was very good and knowledgeable. The gardens were beautiful. The cafe was lovely.

Quality of Experience
Guides, Drivers and Staff
The guide was very good and knowledgeable.
Transport
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Secrets of Edinburgh’s Royal Mile - walking tour with castle tickets
Edinburgh

Our guide Gareth did a great job considering the rain and the crowds. Very interesting facts.

Quality of Experience
Guides, Drivers and Staff
Very nice and knowledgeable.
Transport
Champagne Afternoon Tea at the Ivy
Champagne Afternoon Tea at the Ivy
Edinburgh

Fabulous tea experience!!! Staff was great!

Quality of Experience
Guides, Drivers and Staff
The staff at the Ivy were wonderful
Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Jun 24, 2024

Thank you, Kathleen, for this lovely review and this really detailed feedback!

It has been a pleasure crafting this itinerary for your family, and I'm really glad to have connected you with Regan. We trust him 100%, and his local knowledge is as amazing as his reactivity in case of emergency. I'm glad to know that your son is better and that it did not prevent you from having a memorable trip for your family!

Don't hesitate to reach out to us in the future for your next European adventure in the UK, France, or Italy!!

All the best!

Sarah & the High Point Holidays Team

Cheers to the wonderful team at Kim Kim!
England | May 23 - Jun 7, 2024

Megan
Megan S.
Manhattan, NY | Reviewed on Jun 09, 2024
Eddie on the hidden gem food tour was very kind, intelligent and interesting. By far one of my favorite tours. Tim in Brussels showed us more than meets the eye and gave us some great info on the history of Belgium and its capital city all while having a great smile and witty banter 👍 Loved his tour as well. Juan in Amsterdam was the perfect guide to get me back on a bike after 10 years in a busy city. I enjoyed his tour immensely as well. Our hotels were unique, we never had a... Read more

Eddie on the hidden gem food tour was very kind, intelligent and interesting. By far one of my favorite tours.

Tim in Brussels showed us more than meets the eye and gave us some great info on the history of Belgium and its capital city all while having a great smile and witty banter 👍 Loved his tour as well.

Juan in Amsterdam was the perfect guide to get me back on a bike after 10 years in a busy city. I enjoyed his tour immensely as well.

Our hotels were unique, we never had a problem with reservations. My trip went so smoothly all I had to do was enjoy! Cheers to the wonderful team at Kim Kim for making my honeymoon special in so many ways.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 10, 2024

HI Megan

Thank you for taking the time to review your wonderful honeymoon. It makes us so happy to receive this super review.

Congratulations once again on your marriage. Thank you for reaching out to us to assist with your trip planning and we hope to see you again real soon.

All the best for a happy future, from, Jane & The Team

The trip was amazing and we had the best time...
England | May 1 - May 10, 2024

Valencia
Valencia T.
Hueytown, AL | Reviewed on May 30, 2024
The trip was amazing and we had the best time. Marvin and I got lost in Paris, but we flagged down a police officers and they took us back to our hotel. Overall Marisnna did an amazing job and I will refer Kimkim to my friends. Thanks
Read more

The trip was amazing and we had the best time. Marvin and I got lost in Paris, but we flagged down a police officers and they took us back to our hotel. Overall Marisnna did an amazing job and I will refer Kimkim to my friends. Thanks

Hotel Reviews
Hôtel Lorette—Astotel
Paris

The employee were friendly and helpful. The breakfast that provided was good....free snacks in the room!!!

Authenticity & Character
Beautiful building
Location
Convenient to subway.
Staff
Very helpful
Cleanliness & Comfort
Very clean room
Hotel Quirinale
Rome

Very tourist friendly

Authenticity & Character
Pleasant surroundings
Location
Convenient to public transportation
Staff
Very polite
Cleanliness & Comfort
Very nice
Trebovir Hotel
Kensington, London

Convenient to public transportation

Authenticity & Character
Nice neighborhood
Location
Lots of shops nearby
Staff
Polite staff
Cleanliness & Comfort
Clean rooms
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on May 30, 2024

Hi Valencia,

Thank you so much for your feedback! I'm delighted to hear you had an amazing time in Europe, and the pictures are stunning. I can't wait to share them with the teams! You are such a wonderful family, and I'd love to work with you all again!😊

Everything was spot on! Great job KimKim. No...
England | May 14 - May 17, 2024

G
Glenda J.
Aurora, CO | Reviewed on May 25, 2024
Everything was spot on! Great job KimKim. No problems. Hotels good. Guides were Great! Read more

Everything was spot on! Great job KimKim. No problems. Hotels good. Guides were Great!

Hotel Reviews
The Old Parsonage Hotel
Oxford

Great hotel. Only problem, they were doing renovations.

Authenticity & Character
Location
Easy to walk to sights!
Staff
Cleanliness & Comfort
The Bird, Bath
Bath

Nice hotel in good location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Entry into the Roman Baths
Entry into the Roman Baths
Bath
Quality of Experience
Cotswolds and Shakesphere Tour
Cotswolds and Shakesphere Tour
Oxford

Best guide on this and she was our driver. Diane Clark was a great guide and let us determine what to do if we wanted.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Half Day Stonehenge Tour from Bath
Private Half Day Stonehenge Tour from Bath
Bath

The guide was great and very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emily Reilly
Emily
Emily Reilly
Local specialist in Scotland / France | Replied on Jun 12, 2024

Hi Glenda!

So glad you enjoyed your trip to England with us! It was an absolute pleasure to work with you :)

Thanks again for choosing us for your trip planning, I hope to work with you again in the future!

Best wishes,

Emily

First Trip to Europe
England | May 11 - May 17, 2024

L
Lindsey J.
Chicago, IL | Reviewed on May 23, 2024
This was our first trip to Europe and we were traveling with our children, ages 11 & 9. Jane and her team could not have been more amazing. Before our trip we met and communicated about our interested and they designed an itinerary that matched our specific family needs. Even the details of where we stayed included our children's interest in Harry Potter. The team designed a trip that was well rounded to meet every individual wants and needs. When the time came to travel we had very... Read more

This was our first trip to Europe and we were traveling with our children, ages 11 & 9. Jane and her team could not have been more amazing. Before our trip we met and communicated about our interested and they designed an itinerary that matched our specific family needs. Even the details of where we stayed included our children's interest in Harry Potter. The team designed a trip that was well rounded to meet every individual wants and needs.

When the time came to travel we had very specific directions and timetables of what to do and when. Our tickets were all in an easy to access location as well. When we ran into a snag (completely caused by us), the team was there on a Sunday to help us solve the problem. Jane also checked in with us throughout our week there.

I think our favorite tour was the all day bus tour to Windsor, Bath and Stonehenge. Our guide Toby was fantastic and managed a large group very well.

Another favorite was the Harry Potter Tour in Edinburgh with Kieran. He was knowledgeable, fun and engaging for both kids and adults.

I would absolutely use Kim Kim and Jane again when we return to Europe in the future.

Activity Reviews
Hop-on, Hop-off Bus
Hop-on, Hop-off Bus
London

This was a fantastic way to see so much of London in a short amount of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Windsor, Stonehenge & Bath  from London
Windsor, Stonehenge & Bath from London
London

This tour was fantastic and our guide, Toby was wonderful. He was knowledgeable about each stop and very helpful. He also did a good job keeping some disrespectful tourists in line so the rest of us could enjoy our time.

Quality of Experience
Guides, Drivers and Staff
Toby was fantastic.
Transport
Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh

This was planned for our daughter but our whole family completely enjoyed the experience and the food.

Quality of Experience
Guides, Drivers and Staff
Transport
Harry Potter Guided Walking Tour
Harry Potter Guided Walking Tour
Edinburgh

Kieran was fantastic with our children and the adults. We all thoroughly enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on May 24, 2024

Hey Lindsey 👋

Wow, what a wonderful review. This means so much to the team and I, as we really wanted to make the most amazing, memory-making experience for you and your family. We are super happy that we got this right for you.

Looks like you had an amazing time and I love the fact you spent some fun time with Keiran & Toby too 😁!

It was an absolute pleasure to be able to work with you all.

Thank you for choosing KimKim and we hope to see you all again real soon.

All the best, Jane & The Team

Truitt Family takes on Europe !
England | May 1 - May 10, 2024

Christian
Christian T.
Atlanta, GA | Reviewed on May 18, 2024
Our trip to Europe with Kim Kim was amazing ! We throughly enjoyed all the highlights of Rome, Paris and London ! All excursions and tour guides were amazing ! When we did have questions throughout the trip, contacting Kim Kim was easy and fast. We would definitely recommend using the travel company in the future Read more

Our trip to Europe with Kim Kim was amazing ! We throughly enjoyed all the highlights of Rome, Paris and London ! All excursions and tour guides were amazing ! When we did have questions throughout the trip, contacting Kim Kim was easy and fast. We would definitely recommend using the travel company in the future

Hotel Reviews
Hôtel Lorette—Astotel
Paris

Extremely small and cramped. With two adults with l large suitcases, it was hard to even open both at the same time without placing one of the bed. You have to shuffle to get to the other side of the room. Shower didn’t get hot and didn’t drain well. No space for personal toiletries. Rooms only had one outlet on one side of the bed. Elevator could only fit one person w/ luggage at a time. Yes we knew it would be small and cramp based on the culture of Europe’s hotel but we didn't expect to be so uncomfortable. On a good note, Breakfast, lobby snacks and access to public transportation was great. The little restaurant straight across for the hotel had amazing food. Front desk host was very welcoming.

Authenticity & Character
Location
Access to public transportation
Staff
Cleanliness & Comfort
Rooms were extremely tight
Hotel Quirinale
Rome

Very old hotel but remodeled nicely. The rooms were nicely sized and comfy. Breakfast, bar and restaurant inside hotel was nice as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Trebovir Hotel
Kensington, London

Super cute hotel with great access to public transportation and local restaurants and coffee shops. Front desk host was super helpful and nice. Breakfast was basic English breakfast, nothing special . The rooms on the top floor ceiling dropped down into an angle, this made it easy to bump your head. Small rooms but the beds were comfy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on May 21, 2024

Hi Christian & all the beautiful family,

I'm thrilled to hear you had a fantastic trip around Europe and made wonderful memories with your family! Thank you for your positive feedback and detailed hotel review; it means a lot to us and helps us enhance our services.

We look forward to planning your next adventure!😊

It was one of the best!
England | Apr 18 - May 3, 2024

S
Sylvia H.
Canada | Reviewed on May 11, 2024
What a fantastic trip! Thank you KimKim Team for pairing us with Kateryna. She is a gem!
Our first tours featured Canterbury Cathedral, Dover Castle, Portsmouth Dockyards and Stonehenge from Eastbourne. Excellent guide David Canterbury.
In ancient York, the breathtaking Cathedral, the Roman Walls, the Shambles, the lively city centre, (Alfred, John) were highlights, along with trips to James Herriot Country with guide Chris* and a ride on the steam railway from Whitby with Mark.
Back in...
Read more

What a fantastic trip! Thank you KimKim Team for pairing us with Kateryna. She is a gem!
Our first tours featured Canterbury Cathedral, Dover Castle, Portsmouth Dockyards and Stonehenge from Eastbourne. Excellent guide David Canterbury.
In ancient York, the breathtaking Cathedral, the Roman Walls, the Shambles, the lively city centre, (Alfred, John) were highlights, along with trips to James Herriot Country with guide Chris* and a ride on the steam railway from Whitby with Mark.
Back in London, an amazing walking tour of the city centre with Dave Lombardi, a dinner cruise on the Thames and tea at the Ritz are all rated 10/10.
All of our tour guides and drivers were excellent. The underground and railway systems were very manageable.
We recommend the One Tun Pub and Rooms in London and #34 Bed and Breakfast in York.

Hotel Reviews
The One Tun Pub and Rooms
London
Authenticity & Character
Location
Close to underground and quirky area
Staff
Cleanliness & Comfort
Number 34 Bed and Breakfast York
York

Clean, comfortable, quiet room on the ground floor. Short pleasant walk to the Cathedral and city centre. Great breakfasts with lots of choice and pot of fabulous tea.

Authenticity & Character
Location
Staff
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on May 14, 2024

Hi Sylvia,

I wanted to send a heartfelt thank you for all your kind words. Being your guide was an absolute pleasure, and seeing you enjoy every moment of your trip was incredibly rewarding.

Your kindness and curiosity made the experience even more special. Helping you create unforgettable memories was a true joy for me.

Wishing you many more perfect trips ahead!

Warmest wishes,
Kateryna

Three countries in 11 days .
England | Apr 18 - Apr 28, 2024

Liz
Liz H.
Orlando, FL | Reviewed on May 05, 2024
A big shout out to Marianna! She was amazing specialist and worked hard to make this Trip my family. I went back-and-forth with her on the phone and email so many times and she was patient and kind with all my revisions when we got the final draft she made sure we understood everything sending us a video on how to use the itinerary truly amazing!
Each person in our family had a special moment that could’ve been done without her! My 16-year-old daughter’s highlight was going to vintage...
Read more

A big shout out to Marianna! She was amazing specialist and worked hard to make this Trip my family. I went back-and-forth with her on the phone and email so many times and she was patient and kind with all my revisions when we got the final draft she made sure we understood everything sending us a video on how to use the itinerary truly amazing!
Each person in our family had a special moment that could’ve been done without her! My 16-year-old daughter’s highlight was going to vintage Bentley. She was able to be a passenger in a 1929 Bentley and race around the track in it!!! We had a great private Tour of the Garage with a restore Bentleys! This was a dream come true for her!
My husband had the time of his life driven around Paris in an antique car! Their driver was the owner of the company and took us to so many interesting out-of-the-way stops ! His knowledge was impeccable. I don’t know his name, but he was the owner of the company. I would use him again. If I went back to Paris he was just amazing with his knowledge wonderful sense of humor and skill of driving ! Four stars for this activity !
My 17-year-old son highlight was going to the Black Country Museum in Birmingham. It It is worth a day trip out of London! Is ranked one of the best living museums in the world and my family agrees! The people on character are spot on and share sooo much history ! This place Kept two teenagers, engaged all day while learning!!! The coal mine tower is a definite must do! My daughter loved that she got to see the set for Peaky Blinders!
Amsterdam is a city we plan on going back to as we all loved it! The tour of the windmills cheese factory , wooden shoes ( Yes, my son brought home a pair of wooden shoes and wore to school when we got home) and walking tours of cute towns was a good overview of Holland! We just wish it was a longer tour as at times we were rushed! But the camel tour at the end was a perfect ending! Great captain with a wonderful sense of humor! The only glitch was the tickets had one meeting place on them and the itinerary had another! But we did catch up with the tour!
One last shout out to Oscar our guide on the London donut tour! He was wonderful! Heated the tour to our needs and interests! We felt like we had a new friend when we left him! He told us to call him anytime we were in London, and he would help us with anything even after the tour! I really fun tour that is relaxing and you’ll be stuffed afterwards. Well worth it for its quirkiness.
Our Doctor Who tour was a little bit of a disappointment! The guide, giving it was a movie director and gave more information about directing movies than Doctor Who trivia, which is what we really wanted! Nice and knowledgeable, but not what we were looking for. I would recommend another tour company for this.!
Can’t wait to use your company again as this is the second time I have used them and everything is always spot on! Thank you again for making my daughter sweet 16 trip so memorable!

Hotel Reviews
Trebovir Hotel
Kensington, London
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Grand Hotel Birgmingham
Birmingham

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private transfer in Paris
Private transfer in Paris
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Hop-on, Hop-off Bus
Hop-on, Hop-off Bus
London

Great way to see the city wish you had live guide

Quality of Experience
Guides, Drivers and Staff
Live guide
Transport
Doctor Who Tour London
Doctor Who Tour London
London

Not the type of tour we wanted! Would of enjoyed more trivia not cinematography knowledge

Quality of Experience
Guides, Drivers and Staff
Transport
Tickets to British Museum
Tickets to British Museum
London

Must do in London

Quality of Experience
Private transfer to your accommodation. Then check-in or bag-drop
Private transfer to your accommodation. Then check-in or bag-drop
London
Quality of Experience
Guides, Drivers and Staff
Transport
London  Borough Market  Doughnut Tour
London Borough Market Doughnut Tour
London

Fun and yummy tour! Learned a lot of London history as well tour totally catered to our likes and dislikes and interests

Quality of Experience
Oscar the guide was fantastic
Guides, Drivers and Staff
Knowledgeable, helpful, friendly funny, just perfect and every way
Discover Paris in a vintage car
Discover Paris in a vintage car
Paris

Best guide ever! The owner of the company is an Amazing guide! He takes you to so many out of the way places that are priceless!! Best guide ever

Quality of Experience
Guides, Drivers and Staff
Transport
Dutch countryside tour - windmills and more!
Dutch countryside tour - windmills and more!
Amsterdam

Wish tour was longer and could have more times at stops

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to your destination
Private transfer to your destination
England
Guides, Drivers and Staff
Transport
Visit of Cadbury world
Visit of Cadbury world
Birmingham

Fun family activity!

Quality of Experience
Guides, Drivers and Staff
Private driver transfer
Amsterdam
Quality of Experience
lol
Guides, Drivers and Staff
Transport
Tickets to Anne Franck's House
Tickets to Anne Franck's House
Amsterdam

Must do!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on May 06, 2024

Liz, this is so nice! I truly appreciate it! THANK YOU !I'm really happy you had a great time on the trip and lot of memories with your kids ! Making your daughter happy, especially with the Vintage Bentley, brings me immense joy. Thank you for your positive feedback and the detailed review; it means a lot to us and helps us improve our services!

Looking forward for your next trip, and I hope to be your local specialist again.
How about Italy next time? 😊

Highlights and Disappointments
England | Apr 21 - May 2, 2024

Sanford
Sanford R.
Colorado Springs, CO | Reviewed on May 04, 2024
I am reviewing my notes to identify where the disconnect occurred between Stephen and I. From the beginning, I was very specific that my wife and I wanted small group or private tours. The fact that the tours to Stonehenge / Windsor, Cliffs of Mohr were large groups were a disappointment. The tour guides were very good in both instances, it was the environment of traveling with 40-70 ppl was not discussed beforehand if that was the only option. The arrival experience was a... Read more

I am reviewing my notes to identify where the disconnect occurred between Stephen and I. From the beginning, I was very specific that my wife and I wanted small group or private tours. The fact that the tours to Stonehenge / Windsor, Cliffs of Mohr were large groups were a disappointment. The tour guides were very good in both instances, it was the environment of traveling with 40-70 ppl was not discussed beforehand if that was the only option.

The arrival experience was a disappointment. First, Stephen never mentioned that communication to the KimKim team, tour operators, or taxi service would be through WhatsApp. It was only by chance that I downloaded the app to keep in contact with my family back in the states. The service that provided pickup at Heathrow, Pink Berry Card, went to the wrong terminal (this was disclosed by the driver) and same driver went to the wrong pickup site after your tour to Stonehenge. The rest of the transportation went well.

The welcome baskets at both hotels was a nice touch although considering I am a lifetime Diamond and regularly receive room upgrades, this did not occur in spite of Stephen knowing my Hilton status.

Overall, Stephen was responsive although not transparent in disclosing that my requests were not going to be met.

Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on May 07, 2024
Dear Sanford Thank you for the review Sanford, and welcome home! I appreciate that you took the time to reply, and it will help us get better at our jobs. I'll take the time to reply, and I hope that it will explain our position too. The trip planning process was enjoyable, but if you recall it involved 9 different versions of a tailormade vacation plan. If you recall, each iteration of the proposal was criticised based on price, with a continual wish that it could be cheaper and... Read more

Dear Sanford

Thank you for the review Sanford, and welcome home!

I appreciate that you took the time to reply, and it will help us get better at our jobs. I'll take the time to reply, and I hope that it will explain our position too.

The trip planning process was enjoyable, but if you recall it involved 9 different versions of a tailormade vacation plan. If you recall, each iteration of the proposal was criticised based on price, with a continual wish that it could be cheaper and cheaper and cheaper. Each one of my following proposals included tweaks that responded to your comments. Each tweak was made transparently and the proposal was changed to reflect the change - the proposal did change from private experiences to small group then to group experiences, on a very few occasions to meet your budget constraints. I can accept that you stated you wanted small group or private proposals at the beginning of the process, but by the 7th or 8th version, it was clear in my proposals that this line had been crossed. I do hope that no matter what you enjoyed these days out and that the moments were memorable.

We use WhatsApp when it seems like a serious and useful means of communication (among others). It is not something we do every time and we do not oblige travelers to use this, it is simply just a convenient means of communication to travelers, because it is free for both parties, and with the two blue ticks it shows that the message is read. If you had not engaged with the WhatsApp we would have certainly used your normal cellular service. Following your comments however, we will review our use of WhatsApp, especially how we present it to each keen traveler.

When it comes to the confusion at pickups, we have taken this up with that supplier, and certainly take this all seriously. I am happy that your mentioned pickups did work out (these examples) and the other ones worked seamlessly too. We do not use this supplier often, and we have already refunded you for these two journeys. If the refund is not with you now, it will be in a day or so after processing.

We're happy to know you appreciated the welcome baskets. We do this often, and it feels nice to know you receive these at each hotel. When it comes to the Hilton Curio in London, we requested an upgrade and you received it - you were upgraded to a Queen Corner Room.

Thank you again for the review and I appreciate hearing from you. I hope that by seeing my reply this all makes sense.

Thank you for choosing us for England and Ireland Sanford,
Stephen

Our Premier Soccer League trip was the experi...
England | Dec 22 - Dec 31, 2023

Cathy
Cathy A.
Baltimore, MD | Reviewed on Feb 05, 2024
Our Premier Soccer League trip was the experience of a lifetime and Meghan planned an amazing trip for us. Everything from the games, to our hotel accommodations, to the restaurant choices were outstanding. Meghan was easy to work with and always flexible when we made changes to our itinerary. She booked several lovely tours for us in each city we visited. Our guides were very knowledgeable and conducted the tours based on what we hoped to accomplish each day. My husband, two sons and I... Read more

Our Premier Soccer League trip was the experience of a lifetime and Meghan planned an amazing trip for us. Everything from the games, to our hotel accommodations, to the restaurant choices were outstanding. Meghan was easy to work with and always flexible when we made changes to our itinerary. She booked several lovely tours for us in each city we visited. Our guides were very knowledgeable and conducted the tours based on what we hoped to accomplish each day. My husband, two sons and I all agreed that this was a trip we will happily look back on for the rest of our lives. Thank you, Meghan for all that you did to make this trip so memorable.

Hotel Review
The Lowry
Manchester

The Lowry Hotel was one of the best we’ve ever had the pleasure of visiting. We couldn’t say enough kind things about the outstanding staff in this hotel. They were attentive to all of our needs and we felt like we were part of the Lowry family. The rooms were outstanding and every detail was perfect. We especially appreciated the delicious pastries that were delivered on our first evening. The location was also ideal in that it was a quick walk to shopping and restaurants.

Authenticity & Character
Location
Staff
I would say that the staff at the Lowry were the most attentive of any hotel I’ve stayed in.
Cleanliness & Comfort
Local specialist: Megan Lloyd

What an amazing time we had in London!
England | Jan 2 - Jan 8, 2024

Robyn
Robyn B.
Canada | Reviewed on Jan 10, 2024
What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with...
Read more

What an amazing time we had!
I asked Kat to help me organize a surprise 16th bday trip for my daughter and I gave her a wish list of places my daughter wanted to see/things she wanted to do.
Kat organized our trip so we made the most of our time. Her suggestions for a walking tour of Roman ruins on London was really good. Kevin, our guide, knew so much history. We also took a car trip to see Hampton court and Blenheim castles with David and he was also so knowledgeable.
I am so happy with the trip Kat planned. I thank her from the bottom of my heart.
Robyn

Activity Reviews
Private Day Tour to Bath and Windsor Castle
Private Day Tour to Bath and Windsor Castle
London
Quality of Experience
Guides, Drivers and Staff
Transport
Roman London Private Walking Tour
Roman London Private Walking Tour
London
Quality of Experience
Guides, Drivers and Staff
Transport
Hampton Court and Blenheim Palace PrivateTour
Hampton Court and Blenheim Palace PrivateTour
London
Quality of Experience
I
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jan 11, 2024

Dear Robyn,

I'm delighted to hear that you and your daughter enjoyed the surprise 16th birthday trip! It was my pleasure to organize your travel based on your amazing and thoughtful wish list!
Your kind words mean a lot, and I'm thankful for the opportunity to contribute to your memorable experience.

Warmest regards,
Kat

Valuable advice from someone who knows!
England | Dec 24 - Jan 6, 2024

Lora
Lora D.
Coney Island, NY | Reviewed on Jan 07, 2024
Rachel designed an incredible trip for me, my husband, and my 6 year old son. She provided great advice on what to do and what to avoid. (For example, she told us not to take the train from Edinburgh to London, as it wasn’t the experience we thought it would be.) I would certainly use her again to plan another trip. Read more

Rachel designed an incredible trip for me, my husband, and my 6 year old son. She provided great advice on what to do and what to avoid. (For example, she told us not to take the train from Edinburgh to London, as it wasn’t the experience we thought it would be.) I would certainly use her again to plan another trip.

Hotel Reviews
Cameron House
Alexandria

Absolutely perfect- sets the bar high for all other hotels. The Cameron House helped create magical Christmas memories for me and my family.

Authenticity & Character
Friendly staff, beautiful facilities.
Location
Staff
Incredibly helpful.
Cleanliness & Comfort
Hotel du Vin & Bistro Edinburgh
Edinburgh
The Hoxton, Southwark
London
Location
Kingsmills Hotel
Inverness

This hotel was okay, but clearly overwhelmed for the holidays. Also, the “heated” pool was not heated and was very cold. Don’t think I’d stay here again.

Activity Review
Mountain Safari
England

Didn’t love this- the guide seemed to be in a rush to be done with us. The scenery wasn’t that great and we didn’t see any animals, so we would skip this next time

Local specialist: Rachel Long

Trip of a lifetime!
England | Dec 18 - Dec 28, 2023

Robert
Robert F.
Jacksonville, FL | Reviewed on Jan 02, 2024
Our trip initially was going to be a short excursion to England to watch a soccer match of my son's favorite team. In starting to plan for the trip my wife decided it would become a full family affair. Having no idea where to start we contacted Kim Kim and were delighted to have Jane become our agent. Ours was not an easy trip to manage, I am sure. We were flying into Manchester, going to London, returning to Manchester...with 8 people whose ages ranged from 73 to 3. In addition to... Read more

Our trip initially was going to be a short excursion to England to watch a soccer match of my son's favorite team. In starting to plan for the trip my wife decided it would become a full family affair. Having no idea where to start we contacted Kim Kim and were delighted to have Jane become our agent.

Ours was not an easy trip to manage, I am sure. We were flying into Manchester, going to London, returning to Manchester...with 8 people whose ages ranged from 73 to 3. In addition to having a pretty wide age range, we had no idea what we needed to see. Fortunately, Jane did an excellent job of communicating with us. In just a short period of time we were able to develop an outline of our itinerary that we constantly revised and improved upon.

In the end, we have just returned from England and what was absolutely one of the best trips our family has ever had. With so many moving parts, so many transportation and ticketing requirements, having Jane and the team organize everything made it a seamless and wonderful experience. The locations for our lodging could not have been better suited for what we wanted and had asked to have.

Thank you to Jane and the entire Kim Kim team. We will certainly be in touch for our next overseas adventure. I recommend Jane and Kim Kim to anyone looking to travel to Europe, but not having a solid idea of what they want to do.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jan 02, 2024

Hi & Happy New Year!

Thank you for your wonderful review of your recent family trip plan to the UK. It was an absolute pleasure for us to be working with you and we are all super happy that you had a wonderful time.

We are thrilled that the trip was seamless for you all and that you have arrived safely home with your magical memories.

All the best to you all and hope to see you again soon.

From the Team!

Kid-friendly trip to UK
England | Nov 16 - Nov 28, 2023

L
Leanna W.
Fairbanks, AK | Reviewed on Nov 30, 2023
We turned to KimKim to plan our family's trip to the UK, and had a wonderful time! While we had to change several aspects of the trip due to seasonal closures after finalizing our travel dates, overall our trip was so lovely and memorable. Our specialist, Sarah, worked hard on the itinerary to find a balance between kid-oriented fun and educational/cultural items, as well as finding accommodations that would work for a family of four. The children especially loved the Harry Potter studios... Read more

We turned to KimKim to plan our family's trip to the UK, and had a wonderful time! While we had to change several aspects of the trip due to seasonal closures after finalizing our travel dates, overall our trip was so lovely and memorable. Our specialist, Sarah, worked hard on the itinerary to find a balance between kid-oriented fun and educational/cultural items, as well as finding accommodations that would work for a family of four. The children especially loved the Harry Potter studios tour and the armory exhibit at the Tower of London. We parents loved the ease of our days with private tour guides in both York and for four days in Scotland with Keith of Scotland's Highland Tours. We had some challenges with communicating across 9 time zones during the planning process, and might opt to spend more days in fewer locations next time, but came home so glad we took this trip.

Hotel Reviews
Georgian House Hotel
Pimlico

The hotel itself was lovely and in a quiet, yet convenient area. The Wizarding chamber rooms (Harry Potter themed) were in the basement and looked a little worse for wear. We really enjoyed the daily breakfast and welcome of all staff members. I would happily stay at the hotel again, but would opt for one of the traditional rooms, instead of the Wizarding rooms with our children.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wizarding chamber was in the basement, had an awkward layout that meant we couldn't relax in the room. The restroom facilities were awkwardly laid out, with shower and WC behind separate doors on the opposite sides of the entry to the room. Room seemed worse for wear with dings and peeling wallpaper.
Blackfriars Hotel
Inverness

This accommodation had plenty of character, but perhaps did not live up to its billing as a 3-4 star hotel. Our room was on the top floor of the old building, and had plenty of character, but was not a comfortable place to stay for our family. No lobby area, and check in was at the pub on the ground floor. Room itself gave a lovely first impression, but it seemed that upkeep was a challenge. The room looked to have been updated relatively recently, but still showed some wear, as did the furnishings. The floor was sagging and very creaky, as you might expect in this age of building, and there was a significant amount of road noise from the busy street, which was not great for light sleepers. The bunk bed creaked a lot as well. Bed linens had some stains and showed pilling and wear. That said, there was wifi and a lovely coffee/snack set up on our arrival, so it worked for a one night stay.

Authenticity & Character
hard to deny the character of
Location
on a busy street with narrow side walk meant lots of traffic noise throughout the night.
Cleanliness & Comfort
Bed sheets were quite worn and one pillow case was stained. sheets did not fully cover the mattress. Shower never got hot and bathroom sink was not well secured to counter. I would have preferred a hotel with perhaps less historical character and more emphasis on comfort and maintenance.
Local specialist: Sarah Metrat
Sarah
Sarah Metrat
Local specialist in Lyon | Replied on Dec 11, 2023
Hi Leanna! I'm absolutely thrilled to read that your family had a blast on the UK trip! 🚀 I'm really happy to know that the itinerary hit the sweet spot between fun and culture. And big thanks for the shoutout to Keith for rocking those tours in Scotland — he's a gem! I was pretty sure it would be a big hit, and it's perfect that he can adapt to the kids but still make it interesting for the parents! I totally understand the time zone juggle; thanks a lot for rolling with it. I know it's... Read more

Hi Leanna!

I'm absolutely thrilled to read that your family had a blast on the UK trip! 🚀 I'm really happy to know that the itinerary hit the sweet spot between fun and culture. And big thanks for the shoutout to Keith for rocking those tours in Scotland — he's a gem! I was pretty sure it would be a big hit, and it's perfect that he can adapt to the kids but still make it interesting for the parents!

I totally understand the time zone juggle; thanks a lot for rolling with it. I know it's the most challenging part when organizing with people on site! I'm sorry about the hiccups with the Blackfriars, but your feedback is gold, and we'll make sure to take it into account.

Thanks so much for letting me plan your adventure; it was great getting to know you, and I'm really happy that you took the step to travel in Scotland in November because even if we had to find some alternatives for a couple of activities, I'm sure the experience was very special.

Can't wait for the next one whenever you're ready (in the UK or in France!)

Thanks again for your trust,
Sarah and the High Point Holidays Team ✨

Great tour guides made all the differene!
England | Nov 22 - Nov 26, 2023

Pam
Pam N.
Franklin, MA | Reviewed on Nov 28, 2023
Our trip to London did not disappoint. We were extremely satisfied with our Kimkim experience. Kateryna was very easy to work with and very accommodating. We made a lot of changes to our itinerary leading up to the trip, Kateryna was very responsive and was able to meet all of our requirements. It was a jam packed 4 days and we were able to hit all the hot spots and then some. The Black Cab Tour with Steve was the perfect way to start the trip. It gave us an overview of the city and hit... Read more

Our trip to London did not disappoint. We were extremely satisfied with our Kimkim experience. Kateryna was very easy to work with and very accommodating. We made a lot of changes to our itinerary leading up to the trip, Kateryna was very responsive and was able to meet all of our requirements. It was a jam packed 4 days and we were able to hit all the hot spots and then some. The Black Cab Tour with Steve was the perfect way to start the trip. It gave us an overview of the city and hit on all the key sites. The Tower of London tour with Don was very entertaining and informative and the talk by the Beefeater was very authentic. Two highlights of the trip were the Soho Music and Historic Pub Tour with Jack and the Retired Royal Guard Central London Walk with David. Both of these tours were filled with interesting information given by knowledgable and personable tour guides. All of our cab drivers were extremely friendly and pleasant. We look forward to using kimkim again when planning our next trip.

Hotel Review
St James' Court, A Taj Hotel
London

The Taj 51 is a unique property in a great location. The staff was very solicitous and the service was impeccable!

Authenticity & Character
Location
Staff
The concierge staff was extremely helpful and accommodating.
Cleanliness & Comfort
Activity Reviews
Discover London in a Private Black Cab
Discover London in a Private Black Cab
London

Our tour guide Steve was great! He was super friendly and knowledgable and funny!

Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

Our tour guide Don was great!

Soho Music and Historic Pubs Tour, private tour
Soho Music and Historic Pubs Tour, private tour
London

This tour was a lot of fun! Jack was a great tour guide and shared a lot of very interesting facts about famous musical artists and the beer was good too!

Windsor Castle Half Day Trip from London including Entry
Windsor Castle Half Day Trip from London including Entry
England

The castle is amazing but be sure to leave time to explore the town!

Retired Royal Guard Central London Walk
Retired Royal Guard Central London Walk
London

David was an amazing guide! His insider knowledge was very interesting and made for a fun tour!

Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Nov 28, 2023
Hi Pam, I'm so pleased to hear that you had an amazing time on your trip to London! Your kind words and positive feedback mean a lot, and I'm delighted that I could contribute to creating a memorable experience for you. It was my pure pleasure to assist with the planning, and I'm so glad the itinerary, tours, and guides met your expectations. I'll make sure to pass on your appreciation to Steve, Don, Jack, David, and all the cab drivers. They'll be pleased to know that their efforts made... Read more

Hi Pam,

I'm so pleased to hear that you had an amazing time on your trip to London! Your kind words and positive feedback mean a lot, and I'm delighted that I could contribute to creating a memorable experience for you. It was my pure pleasure to assist with the planning, and I'm so glad the itinerary, tours, and guides met your expectations.

I'll make sure to pass on your appreciation to Steve, Don, Jack, David, and all the cab drivers. They'll be pleased to know that their efforts made your visit special.

Thank you for choosing Kimkim, and I hope your future travels are just as fantastic!

Wish you only good vibes,
Kat

Ireland and UK trip
England | Sep 11 - Sep 30, 2023

Ledeen
Ledeen S.
Rohnert Park, CA | Reviewed on Oct 26, 2023
Lodging: I very much enjoyed our lodging choices. The staff were kind and helpful. I loved the historical bed and breakfast properties. My favorites were Clonmore House in Doolin and Georgian House in London.
Steven was awesome! He really went the extra mile to help me put together a trip of a lifetime, including my 7 year old grandson. There were multiple moving parts and they moved around a lot, even during the trip. There were so many changes, additions and deletions, and other changes,...
Read more

Lodging: I very much enjoyed our lodging choices. The staff were kind and helpful. I loved the historical bed and breakfast properties. My favorites were Clonmore House in Doolin and Georgian House in London.
Steven was awesome! He really went the extra mile to help me put together a trip of a lifetime, including my 7 year old grandson. There were multiple moving parts and they moved around a lot, even during the trip. There were so many changes, additions and deletions, and other changes, and he met them with grace. I really appreciated his efforts.
The biggest negative was the Big Bus. It was very time consuming. The routes were not conducive for someone who has limited time. It would be much easier to just use Uber. (I found their service quick and reliable.)
Our guide, Roury, on our 4WD trip to Cairngorms Nat’l park was awesome. He was very knowledgeable and shared so many interesting stuff about the park.

Hotel Reviews
Clonmore Lodge
Authenticity & Character
Location
Cleanliness & Comfort
The Connacht Hotel
Galway
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Westlands of Pitlochry Bed & Breakfast
Pitlpochry
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Courtyard by Marriott Inverness Airport
Inverness
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Garrison
Fort William
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Broadford House Skye
Broadford
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Oban Bay Hotel
Oban
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apex City of Glasgow Hotel
Glasgow
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Midnight Blue
Brighton
Authenticity & Character
Staff
Cleanliness & Comfort
Georgian House Hotel
Pimlico

Loved the history of the house and the themed dooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Academy Plaza Hotel
Dublin
Authenticity & Character
Location
Down
Staff
Cleanliness & Comfort
Local specialist: Stephen Molloy
Stephen
Stephen Molloy
Local specialist in Dorset and Lyon | Replied on Nov 23, 2023

Greetings Ledeen to you and the family,

Thank you for choosing us, and for being such keen explorers. I can see that the Irish, Scottish and English legs of the trip pleased you a lot. We also love our wildlife guides in the Cairngorms!

I also want to say that I thoroughly enjoyed your attitude before during and after the trip! You are a real pleasure to work with as well.
sincerely, do take care and stay in touch

Stephen Molloy & the whole team at HIGH POINT HOLIDAYS

This was my first experience with a travel se...
England | Sep 29 - Oct 5, 2023

Gene
Gene L.
Fairhope, AL | Reviewed on Oct 06, 2023
This was my first experience with a travel service and I was very pleased. Extremely accessible and responsive. All arrangements were ready for us as promised. Accommodations were both top notch and good value for money. Suggestions for our activities were in line with what they learned about us prior to starting to plan. Read more

This was my first experience with a travel service and I was very pleased. Extremely accessible and responsive. All arrangements were ready for us as promised. Accommodations were both top notch and good value for money. Suggestions for our activities were in line with what they learned about us prior to starting to plan.

Activity Reviews
History Lovers Old Town Walking Tour
History Lovers Old Town Walking Tour
Edinburgh

Our tour was small and our guide was excellent! We learned and saw so much of the Old Town and this prepared us to explore more on our own

London Eye timed entry tickets
London Eye timed entry tickets
London

While it provided great views, it gave very little info to help us understand what were seeing Even some type of map would be helpful

Guides, Drivers and Staff
Transport
The London drivers were on time but barely spoke. The Scottish drivers were extremely professional and friendly
London Bridge Food Tour
London Bridge Food Tour
London

Tom the guide made this a very fun experience in spite of being a super crowded Saturday

Tower of London timed entry tickets
Tower of London timed entry tickets
London

The Yeoman Warder tour is what makes this visit worthwhile and we loved it. So much history, made so interesting

Changing of the Guard Guided Tour
Changing of the Guard Guided Tour
London

Fast-paced but with time for Rosie our guide to give us lots of explanation of what we’re watching

Quality of Experience
Black Cab Tour of London
Black Cab Tour of London
London

Ollie did a fantastic job making this interactive, and covering so many important sites. I was worried that the tour would be too long but time flew by!

Private transfer in town
Private transfer in town
England

Super friendly. Very posh car ! Waiting where promised

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from Train station to Hotel
Private transfer from Train station to Hotel
England

Very professional and friendly. Great car

Small group visit of Mary King's Close
Small group visit of Mary King's Close
Edinburgh

Very interesting but could have been better with a little more historical reenactment and re-creation of the time period

Quality of Experience
Guides, Drivers and Staff
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh

Lots of history to learn and see. The audio system was well worth the additional fee. The Crown Jewels display was very impressive

Afternoon Tea at the Edinburgh Castle
Afternoon Tea at the Edinburgh Castle
Edinburgh

Lovely, quiet venue with excellent service and excellent food. The optional Gin flight we chose prior to Tea was excellent as well

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Oct 06, 2023

Hi

Thank you for taking the time to review your trip as this is really important for us to assess the quality of your trip and for future planning.

It was so lovely to work with you, and the photos are super too.

Wishing you all the best for the future and hope to see you both again.

All the best..Jane, Celina & The Team

Our Ireland and UK Trip of a Lifetime!
England | Sep 20 - Oct 3, 2023

Tim
Tim G.
San Antonio, TX | Reviewed on Oct 05, 2023
Where to begin? It all started with the amazing Team at KimKim from our initial contact in September '22. They heard our desires and were very capable in making our travel as fluid as it was! With some brief back and forth, the itinerary was set. I would be remiss if I did not inject the great attention to detail the KimKim Team provided and the several last minute changes that we asked for while on travel. There were a couple of cancellations not of our doing and the Team quickly notified... Read more

Where to begin? It all started with the amazing Team at KimKim from our initial contact in September '22. They heard our desires and were very capable in making our travel as fluid as it was! With some brief back and forth, the itinerary was set. I would be remiss if I did not inject the great attention to detail the KimKim Team provided and the several last minute changes that we asked for while on travel. There were a couple of cancellations not of our doing and the Team quickly notified us and we were able to adjust on the fly! We first arrived in Dublin, Ireland which was not what we thought, but opened our eyes to European big city life. The EPIC Immigration Museum really is a place to visit to get a deep understanding of the Potato Famine of the 1840's and how it really formed how the US was shaped by 1.5-2 million immigrants. Our trip took us via our rental car to Waterford to see the Waterford Crystal company and yes, we bought a fabulous piece of crystal. Then on to Cork with a stop at the KilKenny Castle. Our first experience with a castle and it did not disappoint! Maranatha Country House is where we stayed and it is a wonderful B&B and gracious hosts. Our next stop was in Limerick and while there we visited the Muckross House and Gardens. Such a peaceful location to walk the grounds and feel like you are in the 17th century again. From Limerick, we travelled to Galway and possibly to main reason to visit Ireland. Family connection into the Clan O' Flarerty brought us to the Aughnanure Castle which was the 16th century homestead of our family. Let me take the time to speak about the most amazing B&B we stayed in at Galway, the Cnoc Suain. It is located on a 200 acre private land and we stayed in a three room cottage that was built in 1691 yet modernized. We WILL be back to the Cnoc Suain on our next trip. Plan on zero internet nor cell reception, such a peaceful time. While there, we ventured to the Kylemore Abbey and it surely did not disappoint. Magnificent ground and history, plan of 2 - 3 hours. From Galway, we flew to London via Shannon Airport (easiest airport to navigate). We had a private transfer from the airport (Stansted) to The Sanctuary House Hotel ideally located to see the major sites in London and Westminster. We saw the Changing of the Guard and our walking tour guide (Paul) with Fun London Tours made it a grand time! We had another walking tour scheduled but the tour was cancelled and KimKim Team, at our request refunded that cost. We then free lanced the rest of the day, which we did on several occasions. We chose to adjust our one full day in London and take the train to Brighton on the south coast. The KimKim Team quickly handled our request and we spent a wonderful day in Brighton on the English Channel. We took a Thames River cruise and were able to see some of the sights of London/Westminster that many do not see. Seeing Westminster Abbey and Big Ben from the river was breathtaking! Our next day, we had scheduled a train trip from London to Edinburgh Scotland. The countryside and coastline of the UK is filled with such splendor. We were scheduled to take a trip to the Loch Ness and Highlands area but chose not to due to the pace we had been on predicated a day of free lancing in Edinburgh which we spent many hours walking the Royal Mile which is the main street between the Edinburgh Castle and the Holyrood Palace. The KimKim Team worked on a satisfactory refund of this day. The Royal Mile has the majority of retail and restaurants that most tourist see. While in Edinburgh, we stayed in a 16th century low class and middle class building that was converted into a small hotel that had the best morning breakfast ever! Ollie, the owner was the best! I definitely cannot omit that our trip to St. Andrews through the Kingdom of Fife, the bread basket of Scotland was just beautiful. What will I say about being at the Old Course at St. Andrews, I am still speechless. We have been to Jerusalem and now the Home of Golf, maybe my life is complete! Sadly, we had to fly home, but if you are ever in Edinburgh and need a private transfer (private car and driver) please ask for and use Stephen Dunn that owns the Ecoss EV Travel, he was super!

If you are considering KimKim as a source for your travels, well I am limited to only 5 stars and they are worthy of many, many more. Thank you, the Team at KimKim for making our trip so memorable!

Hotel Reviews
Hard Rock Hotel
Dublin

The location was perfect for exploring Dublin on foot. Overall, a very good hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cnocsuain | Annead
Galway

This was the favorite hotel of the trip. The historic stone cottage, built in 1691, was charming and the owner and his daughter were incredibly welcoming.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Sanctuary House Hotel
London

The location was ideal, close to key landmarks like Westminster Abbey, Big Ben, and Buckingham Palace. A good overall stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ben Cruachan Guest House
Edinburgh

This was the standout accommodation. Interaction with the owner, Ollie, was delightful and the breakfast was excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maranatha Country House
Cork

A very pleasant stay. The hostess was incredibly hospitable and engaging, which really made it a great experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private transfer in town
Private transfer in town
England

Stephen Dunn provided the best service. On time and very professional. A joy to be around when in a new area.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Celina Calais

Dream trip to London and Edinburgh
England | Jul 12 - Jul 22, 2023

Betsay
Betsay P.
Columbia, SC | Reviewed on Sep 14, 2023
We reached out to KimKim to help plan a 10 day trip for me, my husband, our daughter, and my in-laws to London and Edinburgh. We wanted to base our trip off of a group tour itinerary that we found, with some changes and additions to the attractions each day to ensure everyone got to do and see the things most important to them. Marion worked with me for almost a month, adjusting things to help fit our budget and recommending things to help us get everything into the trip. She was VERY... Read more

We reached out to KimKim to help plan a 10 day trip for me, my husband, our daughter, and my in-laws to London and Edinburgh. We wanted to base our trip off of a group tour itinerary that we found, with some changes and additions to the attractions each day to ensure everyone got to do and see the things most important to them. Marion worked with me for almost a month, adjusting things to help fit our budget and recommending things to help us get everything into the trip. She was VERY patient and always kind, which I appreciated, because I couldn't make final decisions without consulting the others. I never felt pressured in any way (also much appreciated). She truly felt like a trusted friend who was helping me plan a dream trip.

The "roadmap" packet we received before we left had great information. There were directions, times, details, and estimates on how long it would take us to get to the meeting points. All of the tour companies we used were wonderful. In England, we did a large tour one day to Windsor, Stonehenge, and Bath and a more intimate (16) person to Oxford, the Cotswalds, and Stratford Upon Avon. The guides were knowledgeable, helpful, and really fun. She arranged transportation to Harry Potter Studios which was a highlight for multiple members of the family. We also did several two walking tours in Edinburgh- one large group (Harry Potter tour) and one with just a guide and our family (walking tour of Edinburgh). Both were excellent! We got a rental car one day to drive to St. Andrews, and Marion arranged that for us as well. While I love planning things, working with a travel partner like KimKim really helps to make sure things are covered. Everything was easy and seamless.

While we were gone, I only had to reach out to KimKim once to clarify a detail, and they responded quickly. There is no way that we could have done everything that we did without Marion's expertise and guidance. Everyone got to see and do their bucket list items and we all agreed it was the trip of a lifetime. My family kept thanking me for planning everything but Marion and KimKim definitely deserve the credit. We will DEFINITELY use this service again, and I would be delighted to work with Marion again.

Hotel Review
Caledonian Sleeper
London

We absolutely loved this part of our trip. We were a little nervous because another travel agent had not recommended sleeper cars on trains, but it seemed to be the best use of our time, so we decided to give it a shot. My husband and I got a connecting room with out 12 year old daughter, and my inlaws got their own room. All of the rooms had bunkbeds and the rooms are TINY. If you have large suitcases, you are better off having them store those and working out of an overnight bag. Because we had an empty bunk in our daughters room, we piled all of our luggage on there. **We could not figure out how to open the door between our rooms, but we found out in the drinks car that they come around and do it for you once the train gets moving. We went to the bar and got drinks and snacks (adult beverages for us and hot chocolate for my daughter). They were short staffed and couldn't do large meals but at 11pm we weren't looking for that. We met some other travelers who were going home to Edinburgh and talked to them about restaurants, etc. It was a nice way to wind down before bed. We were laughing going to bed that no one was going to sleep, but we all slept AMAZINGLY well. The bed was firm and comfortable, and the provide earplugs and eye masks. My in-laws, who are 70, agreed that it was a great night sleep. In the room there is a tiny sink that you can use to wash your face and brush your teeth. There are toilets in each train car and we never had an issue being able to use one when we needed to. We didn't have breakfast on the train 1) because we wanted to sleep in and 2) you arrive really early, so we just went straight to breakfast in Edinburgh. I would highly recommend it. It was a fun experience- leaving London and waking up in Edinburgh. Because we slept through the journey, we had more time to explore in Edinburgh which was a huge value to us.

Authenticity & Character
We enjoyed everything about it!
Location
Staff
My husband left his tablet in our room and had to run back through the train station. The conductor personally escorted him back to our room to check, where he found it between the mattress and the wall.
Cleanliness & Comfort
Very clean! We had no issues or concerns at all.
Activity Reviews
London Eye timed entry tickets
London Eye timed entry tickets
London

The evening we went, it was not crowded at all, so our group of 5 got a "room" all to ourselves. The pace is nice and slow so those of us who get motion-sickness were not bothered at all. It was our very first activity after arriving and checking in, and it was nice to get to take in ALL of London, from every direction, for our first event. My husband and I rode on it almost 20 years ago, so it was fun to come back and do it again. You can't beat the views!

Quality of Experience
Hop-on, Hop-off Bus
Hop-on, Hop-off Bus
London

We had a wait a while to get on the bus, but after that it was smooth sailing. We had downloaded the app and talked about the stops that we wanted to get off at and what we wouldn't mind passing by. My father-in-law really wanted to see Buckingham Palace and stop at a Hard Rock Cafe (he collects shirts). The audio commentary that you get to listen to is really good-- not boring at all. There was only one stop we didn't get to make because we ran out of time. We spent a really fun day getting to see so many different parts of London.

Quality of Experience
Easy to hop on and off--- covered everything we wanted to see without worry
Guides, Drivers and Staff
Transport
Harry Potter Studio Tour from London (with transport)
Harry Potter Studio Tour from London (with transport)
London

The bus we took was very nice! The studios are 45 min- 1 hour outside of town but we were very comfortable. The studios are overwhelming (in a wonderful way). The guide told us a lot of people spend 4 hours there, which is how much time we had, so it was great. There are passports you can stamp along the way. There are the sets, costumes, design pieces- with fun additional facts. There are also several areas where you can create videos of you riding a broom throughout different areas of Hogwarts and London. My daughter and father-in-law both did it and the videos are hilarious. There is a huge cafeteria about halfway through with a good variety of options. We stopped and had lunch and then went back for butterbeer ice cream. If you are a Harry Potter fan, this is a MUST DO!

Quality of Experience
Guides, Drivers and Staff
Transport
Windsor, Stonehenge & Bath  from London
Windsor, Stonehenge & Bath from London
London

Our driver and guide were both wonderful on this trip. We were on a really nice bus, and it was full. We were not able to sit together but we would reconvene once we got to each destination, it was fine. We thoroughly enjoyed each place. At Windsor, we were the first to arrive and so we were the first ones in. There are a couple of highlight areas and you need to choose what you want to do because you have a limited time at each place. We went to the Royal Apartments and marveled at everything we saw. There is so much art, history, and space! On the way back to the bus, we grabbed lunch to go at one of the sandwich shops in the train station that you walk through. Stonehenge is very cool to go to, but it has it's own microclimate and it was insanely windy! There is a path from the main parking lot to Stonehenge, and there is also a bus that will drive you the 1.5 miles. Because of our time limits, we all took the bus. If I came back, I would make a day of it so we could walk through the country side. We grabbed a snack at the cafe there, which is packed. Bath was by far the favorite. We want to come back and spend several days in Bath because the town is so beautiful. The baths themselves were a great site. It is a self-led walking tour throughout. Once we were done, we had about 45 minutes to kill, so we walked around and got ice cream.

Quality of Experience
We got to see so much in one day. Each item could be their own day trip but it was a wonderful way to get a good taste of each place in a limited amount of time.
Guides, Drivers and Staff
The guide was wonderful! Very personable and friendly.
Transport
Safe and comfortable.
Small Group - From London: Oxford, Cotswolds, and Stratford Upon Avon Tour
Small Group - From London: Oxford, Cotswolds, and Stratford Upon Avon Tour
London

We really enjoyed this small group tour. It was much more intimate and we got to know several of the others on the tour. Stratford Upon Avon was beautiful. We got to tour Shakespeare's home which was so interesting, and the guides who worked there were very engaging and helpful. After that, we had some free time to explore. The day we were there, there was a large famers market on the river with food trucks and vendors of all kinds. That was an added treat! From there we went to the Cotswalds. We drove through these precious, tiny towns, and it was obvious that larger tour buses would not be able to get down a lot of those roads. We stopped for lunch in a beautiful village, but we only had about 1 hour to to find a restaurant, get seated, eat, and get back to the bus. With it being Sunday, a lot of the restaurants were offering Sunday roast or more formal meals. Since we didn't have time to research the village beforehand, we felt a little panicked about finding a restaurant that could seat us and serve us in the allotted time. We made it, but if I could change anything, I would allow 2 hours here so we could walk around and find a place we actually wanted to eat and enjoy ourselves rather than rushing through. Finally, we got to Oxford. This is a beautiful area and we had the most time here. Besides going into the one building (which is the setting for a scene in Harry Potter where the students are learning to dance), we had a lot of free time to go into shops. That was fun, but it was very touristy. My husband opted to go to the free Natural History Museum and he loved it. I would have been happy to have spent less time here and more at the Cotswalds. Our guide was very nice and talked a lot during the roadtrip portion. He was very entertaining!

Quality of Experience
Guides, Drivers and Staff
Overall great-- I just wish we had allotted the time a little differently.
St Andrews Walking Tour of the Old Course
St Andrews Walking Tour of the Old Course
England

We arrived about noon and were able to eat lunch in the Clubhouse before the tour. The food was good and we could see the practice greens so it was good people watching, The guys went on the tour and loved it. The girls went into St Andrews and shopped and visited the University. St Andrews is a beautiful city! We were very happy we made the day trip out of Edinburgh.

Quality of Experience
Transport
Our rental car was really nice. Everything was set up for us and it was super easy!
Private Walking Tour of Edinburgh with a Top Local Guide
Private Walking Tour of Edinburgh with a Top Local Guide
Edinburgh

Gareth was a fantastic guide! He was very personable and friendly. He took us off of the Royal Mile and around parts of Edinburgh that we never would have seen. There was no Harry Potter on this tour but my 12 year old still enjoyed herself very much. My husband asked a ton of questions when we were in between locations and we had some great conversation. He was very sweet about taking pictures of us so we have a few family shots that aren't selfies! It was really nice to have a guide to ourselves rather than being in a large group setting. Everyone agreed that this tour was a highlight of the trip!

Quality of Experience
Guides, Drivers and Staff
Gareth is a gem!
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh

We had a lot of fun exploring all of the areas of the castle grounds. We spend a lot of time in the jails because my daughter was intrigued with it. There was a lot to see and do, and the self-guided tour aspect of it makes it more enjoyable because you don't have to stay with a crowd. You definitely want to book in advance because we heard a lot of people who were upset that tickets were sold out for the day.

Quality of Experience
Local specialist: Marion Passelegue
Marion
Marion Passelegue
Local specialist in United Kingdom | Replied on Sep 15, 2023

Dear Betsay, Thank you very much for this extensive review of the trip we organized together. I was very happy to be the friend you needed during the planning of this tailor-made holiday in the UK. Communicating with you was very pleasant and I really enjoyed adapting your trip to your needs and desires. We really value each of your review about every activities. Your photos of your visit at the Harry Potter studios are lovely !! We hope to work for you in the future if you ever travel to the UK again or if you want to explore France !

A Wonderful Family Trip to England & Scotland...
England | Aug 24 - Sep 1, 2023

Andrea
Andrea Z.
South Houston, TX | Reviewed on Sep 12, 2023

A Wonderful Family Trip to England & Scotland

Our trip was amazing. We did have a jammed packed itinerary, but it was great! So much to see/do/learn and boy did we! Traveling solo adult with (2) almost teens and we were all happily engaged. A nice taste of both England and Scotland.

Local specialist: Eva Barisano