Kimkim Trip Reviews for England

4.8
Based on 113 ratings
Read 113 verified reviews by travelers who booked their trip to England on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our trip to Scotland.
England | Jun 12 - Jun 18, 2025

J
Jessica J.
Brookhaven, GA | Reviewed on Jun 21, 2025
Our trip to Scotland was good. Also Pauline was our main contact person. Though I know Flore did many of our bookings (thank you Flore) we really didn't have many interactions with her, it was all with Pauline. Pauline was always very reassuring and listened to what our wants and needs were and any concerns we might have had.
Our favorite place we stayed was the Whispering Pines, we wish we could have had more time there. Our favorite activities were the Jacobite train and the Historical...
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Our trip to Scotland was good. Also Pauline was our main contact person. Though I know Flore did many of our bookings (thank you Flore) we really didn't have many interactions with her, it was all with Pauline. Pauline was always very reassuring and listened to what our wants and needs were and any concerns we might have had.
Our favorite place we stayed was the Whispering Pines, we wish we could have had more time there. Our favorite activities were the Jacobite train and the Historical walking tour in Edinburgh.
Our least favorite was the last day in Luss, because we were never in Luss. The Loch Lomond cruise wasn't that good because we could not hear any of the information being given over the loud speaker and was not in Luss and the hotel wasn't in Luss, so we never really got to see Luss as our roadbook said we would. There wasn't anything to do near the hotel either.
The Glen Mohr hotel and the Loch Lomond hotel were are least favorites. Neither had lifts, so carrying heavy luggage up flights of stairs wasn't easy, especially after a long day.
Would highly recommend the entire Pitlochry plan, (Westlands of Pitlochry hotel, Pitlochry Golf club and Tomnauld Farm), Edinburgh plans ( Tigerlilly hotel, history lovers walking tour and Edinburgh castle), and the Fort William plans ( Jacobite train and Whispering Pines hotel).
One other recommendation would be to drive on the A28 through the highlands and pull over for a short hike. Breathtaking views!
Over all the trip was amazing and I don't think we could have done this well with planning without the help of Pauline and Flore.

Hotel Reviews
LOCH LOMOND HOTEL
Balloch

Our room was a good amount of space for the four of us and the room was clean and comfortable. It was very warm, even with the windows open and the fan on. We were on the top floor and because there wasn't a lift so we had to carry all of our heavy luggage up the flights and there wasn't any help from staff provided. We decided to go to the restaurant/ bar to get a drink. After ordering drinks we asked for the food menu and were told that they were not serving any food that night. So we ended up having to go next door and bring back to our room though I will add that the staff did say that we could bring back the food to eat in their restaurant. Also I think the other thing was that we were ready to check out Luss and when we arrived at the hotel it wasn't in Luss. There wasn't anything really to do where this hotel was located. Just a few restaurants, no shops. This is obviously wasn't the hotels fault.

Authenticity & Character
It's fine.
Location
This isn't in Luss and there isn't anything to do around except a boat tour.
Staff
The staff were very kind.
Cleanliness & Comfort
The Whispering Pine Lodge
Spean Bridge

This was our favorite place during our entire trip to Scotland. We had a cabin and it was so comfortable and had everything we could need. Also the views of the loch right outside our cabin was amazing. I did not want to leave this place. In fact I wish we would have had more time there so we could enjoy all the other amenities that were offered. We ordered take away from their restaurant and they delivered to our cabin which was so nice. The breakfast buffet was also great, so much variety and very delicious. I want to go back to the place!

Authenticity & Character
Location
Loved that it was right on the loch.
Staff
The staff were so kind.
Cleanliness & Comfort
Glen Mhor Hotel
Inverness

Very crowded area and hardly to find a parking spot. I think we got the very last spot that was in the brewery lot. It then took us a bit to figure out how to get from the lot to the correct building we were staying in. Once in the building we had to carry all of our bags up three flights up stairs. Fine if you just have some small bags but lugging large suitcases wasn't fun. The staff did have one of the young restaurant workers come and help us with a couple of bags. Though we did not have reservations, the restaurant host did find us a table for dinner and we were very appreciative.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Westlands of Pitlochry Bed & Breakfast
Pitlpochry

We had the apartment which was perfect for the six of us. Loved how close the hotel was to the stores and restaurants in Pitlochry.

Authenticity & Character
Location
Staff
The front desk staff were just very neutral, neither really welcoming but also not non-welcoming. Kind of felt like we were interrupting whenever we were at the desk.
Cleanliness & Comfort
Tigerlily
Edinburgh

Very nice. Our room was the perfect size for the four of us, very spacious. Enjoyed dinner and breakfast at the hotel restaurant and loved how close the hotel was to everything.

Authenticity & Character
Location
Was in walking distance to the royal mile and other historical locations.
Staff
Cleanliness & Comfort
Activity Reviews
Loch Lomond Cruise
Loch Lomond Cruise
England

The boat was nice, the staff were great and the views were lovely however we could not hear any of the history or information that the crew were giving over the loud speaker. Maybe it was where we were sitting which was near the engine but really wherever you sit you should be able to hear. It was a full boat. I have a photo of where three of us are dozing off because it was just blah. Being able to hear would have made this trip be completely different.

Quality of Experience
Be able to hear the information.
Guides, Drivers and Staff
Transport
Day out on the Jacobite Train (of Harry Potter fame)
Day out on the Jacobite Train (of Harry Potter fame)
England

Favorite activity! Could not have asked for a better train ride. We picked up sandwiches at the grocery store next door to the station and had them on the train. There was a beverage service and a Harry Potter souvenir service that came by. The views on the ride were amazing! Just breathtaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Inverness & Beauly Firth Boat Cruise
Inverness & Beauly Firth Boat Cruise
Inverness

It was a fun cruise and did see some different wildlife. Also appreciated that they provided binoculars .

Quality of Experience
Guides, Drivers and Staff
Transport
Culloden Battlefield Visitor Centre tickets
Culloden Battlefield Visitor Centre tickets
Inverness

It was what to be expected, a nice museum to understand what all happened.

Quality of Experience
Guides, Drivers and Staff
Visit Tomnauld Farm
Pitlochry

This was a great little farm. The owners met us out front and it was like we were old friends right away. They were so nice. David took us for a tour of the farm where we were able to pet and feed the animals. There were goats, pigs, alpacas, chickens a mini Shetland pony. Afterwards, we talked for a bit and Hannah made us coffee and provided cute little cakes to eat. It really was a lovely experience. I would highly highly recommend!

Quality of Experience
Guides, Drivers and Staff
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh

Enjoyed seeing the castle and the views were great.

Quality of Experience
History Lovers Old Town Walking Tour
History Lovers Old Town Walking Tour
Edinburgh

Shanna was great! We really enjoyed this tour and wished it was longer.

Quality of Experience
Guides, Drivers and Staff
Shanna was so knowledgeable about everything and so great to talk to .
Transport
We walked everywhere.
Local specialist: Flore Hasdenteufel

London/Paris in 10 days with 12 year old grandson
England | Jun 1 - Jun 9, 2025

L
Lorna W.
Chicago, IL | Reviewed on Jun 17, 2025
This was a 10 day trip to London and Paris with my 12 year old grandson who has intense interests in history in general, and world war I & II especially. We had specific sites of interest that a normal group tour do not cover. I engaged Kim Kim for a customized itinerary. Jane was able to make an itinerary that covered all the places we specified within the time frame of our travel in a reasonable pace.
The private pickup to and from airports and train stations were extremely helpful. The...
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This was a 10 day trip to London and Paris with my 12 year old grandson who has intense interests in history in general, and world war I & II especially. We had specific sites of interest that a normal group tour do not cover. I engaged Kim Kim for a customized itinerary. Jane was able to make an itinerary that covered all the places we specified within the time frame of our travel in a reasonable pace.
The private pickup to and from airports and train stations were extremely helpful. The drivers were ontime, communicated ahead, and friendly, both in London and Paris. The daily itinerary including local tours were arranged very well, especially for most that the meeting point was only 5-10 min from the hotel.
The hotels were the quality we expected, the breakfasts were good, and the location ok. One thing about the hotel in London (Georgian House) that we did not realize while checking the website is that it is a hotel without elevators. We were also given a 'Harry Potter' theme room in the basement. The window cannot be open. It is charming in its decor that fits the period. It would have been a fun stay for a day or two, but being there for 5 days we felt very crammed, and sort of inconvenient. My grandson was NOT a Harry Potter fan, which I thought I mentioned in our planning conversation as well. But it worked out. The AC hotel in Paris was by comparison much more comfortable :)
The Normandy tour was the reason we detoured to Paris at the end of the trip. In the description on the roadblock, it mentioned it was a group tour, 15 people or less. The tour we were on was a huge group of 55-60 people. It was a bit overwhelming for the 12 year old to hear the narration in the big coach. Not sure how it was changed.
I really appreciate your team, Jane and Gabrielle (?) for your quick action in securing us the Leeds/Dover/ Canterbury tour which was canceled the last minute so we did not lose a day.
All in all, this was a memorable trip that we saw everything we planned to see (including the Notre Dame Cathedral in Paris) . The trip went smoothly other than the two of us getting turned around by google map directions a few times. The 12 year old usually saved the day:)
Thank you Jane, Romane, and KimKim for a great job in helping out the logistics and clear communication.

Hotel Reviews
AC Hôtel par Marriott Paris Porte Maillot
Paris

The AC Hôtel par Marriott Paris Porte Maillot was much more our style. It was modern and located in an easy-to-access area, which made our stay comfortable. After the experience in London, this hotel in Paris felt more like what we are used to, and we had a pleasant time there.

Georgian House Hotel
Pimlico

The Georgian House Hotel had a unique Harry Potter room, which could have been exciting for fans. There were no elevators, but the staff were super helpful with luggage! The breakfast was good, but after noon, it is a bit harder to find food options in the vicinity. The area was quiet and safe.

Tips for future travelers

Keep in mind, there are many stairs!

Activity Reviews
Discover Normandy Beaches and taste some cider from Paris
Discover Normandy Beaches and taste some cider from Paris
Paris

This trip was what my grandson wanted to do. Thus we made the trip to Paris so to join the tour. It was very an eye opener and something one would remember. The tour covered all the places in the itinerary. We just wished we could spend more time in Omaha Beach and visit the museum as well. We understand it's logistically not feasible. The lunch provided was good, at least we did not have to go find lunch on our own. The American Cemetery was a very poignant experience. The veterans there (cause of D-Day anniversary ) added to the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Very crowded coach.
Private transfer in Paris
Private transfer in Paris
Paris

the driver texted me a day ahead to assure me of time and place of pickup. The reassurance was very nice. He was right where we expected him, and answered my questions re getting around in Paris on public transport. Very helpful and friendly. His name is Thomas, I think.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to your destination
Private transfer to your destination
England

The driver was on time (early), but very quiet and was not communicative in terms of giving more tips on navigating the train station. He also parked quite a bit from the actual train station, we weren't even sure if we were walking to the right building . He might not be able to park close because of parking restrictions. Not sure.

Quality of Experience
Guides, Drivers and Staff
Transport
Windsor, Stonehenge & Bath  from London
Windsor, Stonehenge & Bath from London
London

Another rainy day. We were not able to see the changing of the guards in its full gala. The castle itself was impressive. Wish we could take pictures inside to remember it. The Roman Bath was a great learning experience for my grandson to experience how it was built, used, and preserved. He got a kick out of drinking Bath water at the end. Bath is another charming town to stroll around. Stonehenge was one of the highlights of our visit. It's amazing experience to see it up close.

Quality of Experience
Guides, Drivers and Staff
Very entertaining stories and anecdotes that made time pass during the long coach rides.
Transport
the coach does not have a back pocket at its seats, not very practical for long road trips.
Tickets to British Museum
Tickets to British Museum
London

We would go back anytime. Wish we could spend more time there.

Quality of Experience
Leeds Castle, Canterbury, Dover & Greenwich River Boat Ride
Leeds Castle, Canterbury, Dover & Greenwich River Boat Ride
London

The weather had a lot to do with the tour. It was a dreary day to visit Dover, so the White Cliff was not as impressive as we imagined. The Leeds castle was a beautiful place which we would not have visited had we not joined this trip. The Canterbury Cathedral is amazingly beautiful, even my 12 year old grandson was impressed. The city of Canterbury is charming, a nice town to walk around, window shopping and have some lunch or snacks. We did not join the tour that had the Greenwich River boat ride. The tour was canceled at the last minute. Not sure how often this happens. We were able to join a similar tour at the last minute thanks to the agent.

Quality of Experience
Guides, Drivers and Staff
Guide was well organized and performed his duties efficiently.
Transport
comfortable coach.
Entry tickets to The Churchill War Rooms
Entry tickets to The Churchill War Rooms
London

The museum was very well planned, and interesting. It's well worth a visit if you are interested in Churchill's role in WWII and how he played it out.

Quality of Experience
Best of Royal London - including Tower of London and Westminster Walk
Best of Royal London - including Tower of London and Westminster Walk
London

It was fun to see the changing of the guards. We wish we had more time to visit the White Tower, which is very interesting for people with interest in military history, more so than the Crown Jewels. Wish the guide would point that out rather than giving the impression that it was a 11the century tower, seems nothing much to see. The walking tour or West Minister etc was a bit disappointing that we did not get to go inside the grounds.

Quality of Experience
Guides, Drivers and Staff
Transport
The boat ride on the Thames was fun, though short.
Flexi Fast Track Pass - London Eye entry tickets
Flexi Fast Track Pass - London Eye entry tickets
London

The Flexi Fast Track pass is a very convenient way to get to London Eye without a specified time.

Quality of Experience
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 20, 2025
HI Lorna Thank you so much for your thoughtful and detailed review! We're thrilled to hear that your special trip with your grandson was both memorable and meaningful. It was a joy helping craft an itinerary that matched your historical interests and made the most of your time in London and Paris. We're especially glad the smooth logistics and local guides contributed to a positive experience. We truly appreciate your constructive feedback regarding the hotel and group tour size—it's... Read more

HI Lorna

Thank you so much for your thoughtful and detailed review!

We're thrilled to hear that your special trip with your grandson was both memorable and meaningful. It was a joy helping craft an itinerary that matched your historical interests and made the most of your time in London and Paris. We're especially glad the smooth logistics and local guides contributed to a positive experience. We truly appreciate your constructive feedback regarding the hotel and group tour size—it's helpful in improving future experiences. Your grandson sounds like a fantastic travel companion and navigator!

Thank you again for booking with us and for sharing your journey.

Your photos are wonderful memories for you to share with your family.

Hope to see you again soon.

Best, Jane & Romane

We had a great trip! All went smoothly from ...
England | Jun 8 - Jun 14, 2025

K
Kara A.
Atlanta, GA | Reviewed on Jun 15, 2025
We had a great trip! All went smoothly from start to finish. Read more

We had a great trip! All went smoothly from start to finish.

Hotel Reviews
Wilde Apartments Grassmarket
Edinburgh

Great location! Loved the views of Edinburgh Castle & being right in the heart of Old Town. Always things to do short walk away, but in a quiet location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Native Kings Wardrobe, St Pauls
London

Loved the location, very conveniently location for sightseeing being within walking distance to numerous sights and short walk to the tube. Our room was prefect for our family of 4, plenty of space to spread out. Staff was friendly & breakfast was delicious. Would recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pine Trees Hotel
Pitlochry

Loved this hotel & wished we could have stayed longer. Staff was very welcoming and friendly. The hotel and grounds were lovely. We enjoyed the short walk into to town for dinner. Would definitely recommend to others.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Rawson
Alex
Alex Rawson
Local specialist in Wales | Replied on Jun 16, 2025

Thank you, Kara, for your lovely review! We’re so pleased to hear everything went smoothly and that you had such a positive experience throughout your time in the UK.

It’s great to know each hotel hit the mark, especially the charm of Pine Trees, the spacious comfort at Native Kings Wardrobe, and the unbeatable views from Wilde Apartments in Edinburgh. Sounds like you struck a perfect balance between location, comfort, and atmosphere.

Let us know when you’re ready to start planning your next adventure and we’ll be delighted to help!

Yorkshire
England | May 10 - May 17, 2025

E
Elizabeth M.
Ashland, MA | Reviewed on May 29, 2025

We had booked KimKim for guides in York, England and the Yorkshire area. Tatiana, our English contact, provided us with knowledgeable local people who were wonderfully responsive to our interests. It was a great time for us. Thank you, KimKim.

Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Jun 02, 2025

Dear Elizabeth!
Thank you so much for your kind words! I'm truly glad to hear you had a wonderful time in York and the Yorkshire area. It was a pleasure planning this journey for you, and I’m so happy it turned out to be a memorable experience. Wishing you many more fantastic adventures ahead!

Southern England with Kimkim
England | May 12 - May 20, 2025

Anna
Anna D.
Flagami, FL | Reviewed on May 28, 2025
We found Kimkim's travel planning to be very helpful with regard to finding the hotels and arranging transportation during our stay. Jane was very patient and responsive during the planning process, and we were always able to reach either Jane or Pauline when we needed assistance during the trip.
The hotels were all very nice and unique. We especially liked the White Hart Royal hotel in Moreton-in-Marsh, as well as the afternoon tea there, which was lovely. We had no problem carrying...
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We found Kimkim's travel planning to be very helpful with regard to finding the hotels and arranging transportation during our stay. Jane was very patient and responsive during the planning process, and we were always able to reach either Jane or Pauline when we needed assistance during the trip.
The hotels were all very nice and unique. We especially liked the White Hart Royal hotel in Moreton-in-Marsh, as well as the afternoon tea there, which was lovely. We had no problem carrying our bags, but some people might need to know that there are no elevators in the first two hotels. The Park Plaza hotel in London was excellent, too, and the location was great. The drivers were all very prompt and courteous, and their vehicles were in great condition.
Regarding the road book, we have a few comments / suggestions:
- The book listed a specific time to go to Stonehenge (2 p.m.) and did not clarify that we could go at any time or that it would be better to go in the morning (10 a.m.), especially when the day's itinerary was revised to include Salisbury cathedral that afternoon.
- The staff at Salisbury cathedral said we did not need the "all-in-one" Stonehenge + cathedral ticket and that it should be refunded because the regular cathedral tour was unavailable during the flower festival. (We realize that Kimkim had to buy a special ticket for entry during the festival.)
- We did not realize there was a Stonehenge bus stop about one block from our hotel; the instructions sent us to the stop at the train station, a 15 to 20-minute walk.
- The book did not clarify the class of train ticket for the Oxford trip, coach or first. Fortunately, we sat in coach; for the price, first would have been a nice touch.
- Pauline provided very useful directions for taking the Underground from Paddington station to our hotel in London. Perhaps this could have been included in the road book, along with a one-day Underground pass, as well as information on how to pay for additional tickets (with a simple credit card swipe). We had no problem taking the Underground.
We will definitely consider using Kimkim for future travels!

Activity Reviews
Stonehenge tour from Salisbury
Stonehenge tour from Salisbury
Salisbury

It's always gratifying to see such a famous sight up close, in person. We enjoyed the walk through the field to get there.

Entry into the Roman Baths
Entry into the Roman Baths
Bath

The museum at the baths is very extensive and well worth the visit.

Full day in the Cotswolds with small group and driver/guide
Full day in the Cotswolds with small group and driver/guide
England

Jason, our driver, was the best! He conveyed a lot of information in a relaxed and entertaining manner. This was a good introduction to a very large area.

Harry Potter Walking Tour in London
Harry Potter Walking Tour in London
London

Alex, our guide, was full of enthusiasm and made the tour fun even for those of us who weren't Harry Potter superfans. We discovered some new parts of London and enjoyed the walk very much as we learned a lot of new things.

Oxford: University and City Walking Tour
Oxford: University and City Walking Tour
Oxford

This was one of our favorite activities. We enjoyed seeing the architecture and learning the history of the university. The walking tour was a good length, the student guide was very informative, and we got to go inside Trinity College. It happened to be graduation day, so the town was extremely crowded, but on the plus side, we got to see the students in their graduation gowns, and the atmosphere was happy and festive.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on May 30, 2025
Hi Anna Thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear that you enjoyed your journey and appreciated the care and attention from both Jane and Pauline. It’s always wonderful to know our travelers felt supported throughout their trip — and it’s especially rewarding to hear that you found the accommodations and drivers to be both comfortable and reliable. We're so glad you especially enjoyed the White Hart Royal in Moreton-in-Marsh and the lovely... Read more

Hi Anna

Thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear that you enjoyed your journey and appreciated the care and attention from both Jane and Pauline. It’s always wonderful to know our travelers felt supported throughout their trip — and it’s especially rewarding to hear that you found the accommodations and drivers to be both comfortable and reliable.

We're so glad you especially enjoyed the White Hart Royal in Moreton-in-Marsh and the lovely afternoon tea — it’s a real gem, and your kind words mean a lot.

We also sincerely appreciate the helpful suggestions regarding the road book and ticket details — this kind of feedback is incredibly valuable and helps us refine the experience for future travelers.

One point we’d love to clarify with your help: you mentioned the “all-in-one” ticket for Stonehenge and Salisbury Cathedral. Based on our records, we didn’t purchase that particular combined ticket for you. Could you kindly confirm whether perhaps the Cathedral staff might have referred to a different type of admission, or if there was any documentation provided to you that we could review? We want to ensure we fully understand the situation and follow up appropriately.

Again, thank you for traveling with us and for taking the time to share your experience. It was a pleasure helping you plan this journey, and we’d be thrilled to work with you again on any future adventures!

Warmest regards,
Jane
Travel Specialist

Our 12-day trip to England and Wales was abso...
England | May 12 - May 21, 2025

Sandra
Sandra B.
Atlanta, GA | Reviewed on May 25, 2025
Our 12-day trip to England and Wales was absolutely spectacular. All 6 of us had a delightful time, and I credit Aleksandra with helping us work out the details on logistics, and also for choosing 4 charming bed and breakfast locations. Each location was excellent yet each was different. The owners and staff were helpful from beginning to end, and the locations were convenient but infinitely more enjoyable than a boring, cookie-cutter hotel. Aleksandra worked with us patiently as we asked... Read more

Our 12-day trip to England and Wales was absolutely spectacular. All 6 of us had a delightful time, and I credit Aleksandra with helping us work out the details on logistics, and also for choosing 4 charming bed and breakfast locations. Each location was excellent yet each was different. The owners and staff were helpful from beginning to end, and the locations were convenient but infinitely more enjoyable than a boring, cookie-cutter hotel. Aleksandra worked with us patiently as we asked questions and made suggestions. In the end, she recommended the best itinerary for our needs. It was truly the trip of a lifetime, and we are so grateful for Aleksandra and KimKim helping to make it all happen.

Hotel Reviews
Hill Farm
Oxford

Graham and Laura have created a delightful retreat in Oxford. Our party of 6 travelers had 3 rooms and all of us enjoyed our stay immensely. The property has an inviting drive up to a quaint country home and stables. The rooms have been beautifully updated with modern amenities, but with an attractive nod to their historic past. Two of the rooms had private backyards, and the peacocks wandering through the courtyard on occasion were an added bonus. The drawing room had a piano and sheet music as well as board games and a large table. The bedrooms contained an extremely helpful notebook with recommendations for activities and restaurants, as well as easy-to-follow instructions on transportation. Breakfast was delicious and plentiful, and while eating breakfast we had the added bonus of watching riders astride their show jumping horses. When the airline moved our flight 2 hours earlier, the staff kindly packed 6 take-away breakfasts with yogurt, fruit, croissant and juice for the ride to Heathrow.

Authenticity & Character
Lovely historic exterior but well-appointed and convenient interior.
Location
A short drive from Oxford, yet removed from the hustle and bustle.
Staff
Graham and Laura were extremely helpful and accommodating.
Cleanliness & Comfort
Cozy bedrooms, extremely clean and tidy.
Tir y Coed Country House
Conwy

Sandra and Chris have created a delightful retreat in north Wales. Tastefully decorated common areas and bedrooms, a yummy snack and convenient tea tray/amenities in each bedroom, very cozy beds with down comforters. Breakfasts tables are laid beautifully and delicious breakfast served in attractive style. Sandra was very helpful with logistics and planning for local activities, transportation options, and recommendations.

Authenticity & Character
Charming decor, gorgeous landscaping, outdoor teak furniture on lovely lawn, bird feeders that attract numerous species
Location
Convenient to Conwy, and a nearby bus stop
Staff
Sandra was wonderful, and the cook was excellent.
Cleanliness & Comfort
Loved the down comforters in the bedrooms and the peaceful feel of the common areas.
The Northey Arms
Box

Our party of 6 adored the atmosphere at The Northey Arms. From the stately stone exterior to the charming upscale pub vibe to the inventive menu and the inviting outdoor seating, we loved this location. The rooms were inviting from the moment we walked in. Of course, a property can only be as good as its staff, and the staff of The Northey Arms functions like a well-oiled machine. The manager, Maddy, clearly has a top-notch training program in place, since all of the employees were a cut above. Katie, Chloe, Lottie, Marie, and Richard were all professional, friendly and helpful. The little touches like fresh flowers on the tables did not go unnoticed, and the food was memorably delicious. The mini-chocolate chip cookies served with tea were ever so yummy, and when we had to leave early on our last morning prior to the serving hours for breakfast, Maddy was kind enough to pack chocolate croissants for us to take along. We would return here in a heartbeat!

Authenticity & Character
Beautifully decorated with books and upscale pub appointments. Mourning doves cooing throughout the day were an added bonus.
Location
Convenient to Castle Comble and lots more of the Cotswolds.
Staff
Some of the best we encountered in the U.K.
Cleanliness & Comfort
Large shower, comfy beds, plenty of outdoor seating.
The Mitre by Innkeeper's Collection
London

Our party of six was airport-weary when we arrived, and we are grateful that The Mitre let us check in early. The staff was friendly and helpful, especially Elwyn. We had 3 rooms and they were all excellent. The beds were comfy and housekeeping was attentive. (Thanks, Anju!) Breakfasts accommmodated all sorts of tastes, from fresh fruit over waffles to the full English breakfast. The location in Greenwich is extremely walkable with a convenient tube station and a neighborhood with its own personality, with less crows and hustle/bustle of central London. We would return here in a heartbeat. Thanks!

Authenticity & Character
Rooms were charming and well-appointed. Spiral staircase had character.
Location
Walkable, nearby tube station, a grocery and pharmacy nearby, plus lots of food options.
Staff
Elwyn and Anju.
Cleanliness & Comfort
Comfy beds, and attentive housekeeping each day.
Activity Reviews
Private Oxford University Punting Tour
Private Oxford University Punting Tour
England

Our punter, Angus, gave us a delightful trip and added helpful commentary along the way.

Quality of Experience
A peaceful trip down the river while learning about Oxford University.
Guides, Drivers and Staff
The punting company has been in the same family for over 100 years--we loved chatting with the owner.
Retired Royal Guard Central London Walk
Retired Royal Guard Central London Walk
London

We did not have a retired royal guard because we requested someone more knowledgeable of history and culture--we weren't interested in the "royal gossip." We were absolutely thrilled with our tour from Blue Badge Guide Olga B. Her love and appreciation for London are contagious! She gave an excellent balance of history and modernity, and was more than willing to answer every question and tailor the tour to our particular interests. She spoke to some local merchants and we were allowed to pop in and see notable features of their shops (such as Winston Churchill's tobacco merchant). She also made wonderful recommendations of what to do with our remaining time in London. We highly recommend Olga's tour for those who want to make the most out of their 3-hour overview of London.

Quality of Experience
Absolutely worth every penny, as we learned so much and enjoyed it immensely.
Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on May 31, 2025
Dear Sandi, What a gift it is to know that your journey through England and Wales unfolded as a shared adventure full of charm, laughter, and discovery. I’m especially delighted that the bed & breakfasts worked their quiet magic. They’re like whispers from the soul of the UK — each one telling its own tale through creaky staircases, mismatched teacups, and hosts who greet you like old friends. Thank you for reminding me why I do what I do — it’s never just about bookings or checklists.... Read more

Dear Sandi,

What a gift it is to know that your journey through England and Wales unfolded as a shared adventure full of charm, laughter, and discovery.

I’m especially delighted that the bed & breakfasts worked their quiet magic. They’re like whispers from the soul of the UK — each one telling its own tale through creaky staircases, mismatched teacups, and hosts who greet you like old friends.

Thank you for reminding me why I do what I do — it’s never just about bookings or checklists. It’s about memory-making, heart-string-tying, and yes, now and then, a good Welsh scone.

With endless gratitude and a smile that still hasn’t left my face,
Aleksandra

P.S. Should your compass ever spin this way again, I’ll be right here — with fresh ideas tucked up my sleeve.

Jane did a wonderful job helping our group of...
England | May 1 - May 18, 2025

William
William Y.
Alhambra, AZ | Reviewed on May 21, 2025

Jane did a wonderful job helping our group of five plan a three week trip to England that captured everyone's must see list and then some. Jane was very responsive, available and did everything we needed. The trip was fantastic and will be memories for a lifetime. Highly recommended!

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on May 22, 2025
Hi William, Thank you so much for taking the time to share your thoughts with us after your recent journey through the south of England. It was truly a pleasure getting to know you and planning this special trip for your group. We genuinely enjoyed every step of the process, and it means a great deal to know that you trusted us with such an important experience. Sarah, the team, and I would be absolutely delighted to work with you again—whether it’s returning to explore more of the UK or... Read more

Hi William,

Thank you so much for taking the time to share your thoughts with us after your recent journey through the south of England. It was truly a pleasure getting to know you and planning this special trip for your group.

We genuinely enjoyed every step of the process, and it means a great deal to know that you trusted us with such an important experience. Sarah, the team, and I would be absolutely delighted to work with you again—whether it’s returning to explore more of the UK or venturing somewhere entirely new.

Wishing you all continued joy and safe travels until our paths cross again.

Warmest regards,
Jane & The Team

Great London Trip with Routescape and Kimkim!
England | May 8 - May 18, 2025

T
Tom W.
Ashburn, VA | Reviewed on May 19, 2025
Good news: Every guide, without exception was great- knowledgeable, friendly giving plenty of info, but not overdoing it. Kudos to all! The Athenaeum was superb. In retrospect, it would have worked out fine to stay there for the whole trip. The staff, especially the two concierges were great, and went out of their way to help us. I can't say the same for the Hoxton. Reception, which included the dining area, was very noisy. The room was small (not a "Roomy Room" as described an pictured... Read more

Good news: Every guide, without exception was great- knowledgeable, friendly giving plenty of info, but not overdoing it. Kudos to all!

The Athenaeum was superb. In retrospect, it would have worked out fine to stay there for the whole trip. The staff, especially the two concierges were great, and went out of their way to help us. I can't say the same for the Hoxton. Reception, which included the dining area, was very noisy. The room was small (not a "Roomy Room" as described an pictured in the photograph), no washcloths, no luggage stand. An electrical switch, which we brought to their attention, went unrepaired for the entire visit. On the last full day, the room was unattended, and we had to order towels. The reception staff was friendly and helpful, as were the wait staff in the restaurant.

One glitch - our name wasn't on the two Rabbie trios., but Nic's was. Took a bit to get that sorted out on the first trip, so we were prepared on the second one.

Time was a a scheduling problem on two occasions - we just couldn't fit in the Music Museum. We wish we had more time and energy when we went to Greenwich. Having Cutty Sark tour between the Maritime Museum and the Observatory didn't work, because of the walking back and forth. Perhaps the Maritime Museum and Observatory should have been back to bac, since they are close to each other.

Restaurants - we had incredible (but expensive) meals at Scotts, J. Sheekey, and the Seabird on the 14th floor at the Hoxton. Masons Arms was good. To ur regret, we were unable to go to the Swan, Lore of the Land, and Duck & Waffle - perhaps next trip.

All in all, Routescape/ KimKim was a great company to work with, and Alex and Nic did fantastic work. We would recommend you to any one. Great trip, and well planned!

Local specialist: Alex Rawson
Alex
Alex Rawson
Local specialist in Wales | Replied on Jun 05, 2025

Dear Tom,

Thank you so much for your thoughtful and detailed feedback.

We’re delighted to hear that you had such a positive experience with our guides and that The Athenaeum stood out so strongly during your stay.

We also appreciate your candid comments about the Hoxton and the Rabbie’s tours as this helps us continue refining every aspect of our trips. It’s great to know you enjoyed working with Alex and Nic, and we’re thrilled the overall journey was a memorable one.

We’d love to welcome you back anytime!

# Enchanting Journey Through the UK Countryside: A Perfect Escape Planned by Aleksandra​​​​​​​​​​​​​​​​
England | Apr 24 - May 2, 2025

Libbie
Libbie M.
Alhambra, AZ | Reviewed on May 07, 2025
I've tightened up your text by removing filler words while preserving the tone and content: Aleksandra helped us craft a picture perfect trip to the UK countryside. From the earliest planning phases, she listened to understand the experience we wanted and created a customized itinerary that ticked every box. We started and ended our trip in London, and while we enjoyed the city's bustle, our focus was the countryside. We began in Castle Combe at The Manor House. Aleksandra planned a... Read more

I've tightened up your text by removing filler words while preserving the tone and content:

Aleksandra helped us craft a picture perfect trip to the UK countryside. From the earliest planning phases, she listened to understand the experience we wanted and created a customized itinerary that ticked every box.

We started and ended our trip in London, and while we enjoyed the city's bustle, our focus was the countryside.

We began in Castle Combe at The Manor House. Aleksandra planned a memorable afternoon tea - one of the trip's absolute highlights. The grounds were beautiful and staff incredibly kind.

Aleksandra arranged a day trip led by Matthias at Galahad Tours. We visited picturesque villages and appreciated the historical context from Matthias. We'll recommend his company to every friend visiting the Cotswolds. Other highlights included Hidcote Gardens and Warwick Castle. We explored public footpaths and encountered local sheep - magical.

We visited Hebden Bridge and Heptonstall in West Yorkshire, chatting with locals in pubs. In York, we absorbed the city's rich history. Aleksandra arranged another tour through the Yorkshire Dales with driver Rob, who proudly showcased his beloved region. Highlights included Bolton Castle (a must!) and the town where they film All Creatures Great and Small - during filming day!

Aleksandra's thoughtful planning made us feel cared for throughout the journey. I highly recommend working with her and booking her private transfers between locations, which made the trip more relaxing and enjoyable.​​​​​​​​​​​​​​​​

We will most definitely be back. Thanks, Aleksandra!

Hotel Review
The Manor House
Castle Combe

This place is an absolute must visit. With every creak of the historical floorboards, to the beautiful grounds and rooms, we felt like we’d taken a trip back in time. The proximity to the Castle Combe village is ideal, and the staff is intuitive and kind. Be sure to book afternoon tea while you’re here, and enjoy a few meals on-site. I left wishing I could just move all of my belongings in and take up residence. This place was magical, and a real trip highlight.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on May 17, 2025

Dear Libbie and Lindsay,

Your words are truly honey to my ears! The journey you took through the charming corners of old England is indeed such a wonderful example of immersive, authentic travel. I'm absolutely thrilled to hear that you enjoyed the local tours so much and that your experience has inspired you to keep exploring.

Rest assured, I’ll be right here if you need me for anything else — always happy to assist you on your next adventure!

Sincerely,
Aleksandra

Planning a trip? You NEED kimkim!
England | Apr 23 - May 2, 2025

Stephanie
Stephanie S.
Dallas, TX | Reviewed on May 03, 2025
Our planner, Kateryna was definitely knowledgeable and trustworthy. She knew the best spots to go, and helped with the hotels. My husband and I were extremely impressed with the destinations, especially the spa in Bath. Read more

Our planner, Kateryna was definitely knowledgeable and trustworthy. She knew the best spots to go, and helped with the hotels. My husband and I were extremely impressed with the destinations, especially the spa in Bath.

Hotel Reviews
Denbies Vineyard Hotel
London, Surrey

The land is magnificent. If possible, get a tour of the wines and the land, you won't be disappointed. The rooms have no A/C, but for April it was perfect because it didn't get too hot outside.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Henrietta House, a member of Radisson Individuals
Bath

Everything being within walking distance makes this hotel the best to stay at.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Highcliff Marriott Hotel
Bournemouth

Up the hill from the beach and from the main pier, it gives views that are simply amazing. The staff were friendly and helpful while checking in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Malmaison Oxford
Oxford

Not one to be missed! Set in and old prison, down the street from a covered market. This hotel offers home comforts while being modernized. The staff are amazing,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amano Covent Garden
London

In the middle of the theatre district, not far away from the bus system. We had a few issues with our room, but they were remedied immediately. Lovely breakfast and the rooftop bar is not to be missed!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

Super busy when we went, so we didn't get to see the crown jewels, but we did see all the other pieces of the tower. It was a wonderful experience listening to the Beefeater.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover London in a Private Black Cab
Discover London in a Private Black Cab
London

Our guide knew the ins and outs of London and where to go for history. If you want to see London, and take amazing photos, a black cab tour will be your best bet!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on May 06, 2025
Hi Stephanie, It was my absolute pleasure to work with you and your husband! Reading your review truly warmed my heart, and I’m so glad to hear that you had such a fantastic time. I can hardly believe how quickly time has passed since you booked the tour over a year ago. I’m thrilled that you enjoyed all the destinations, especially the spa in Bath! To tell you the truth my kids and I just adore it as well! Your photos were absolutely stunning and completely made my day! I could feel the... Read more

Hi Stephanie,

It was my absolute pleasure to work with you and your husband! Reading your review truly warmed my heart, and I’m so glad to hear that you had such a fantastic time. I can hardly believe how quickly time has passed since you booked the tour over a year ago. I’m thrilled that you enjoyed all the destinations, especially the spa in Bath! To tell you the truth my kids and I just adore it as well!

Your photos were absolutely stunning and completely made my day! I could feel the joy and excitement from each one, and it’s wonderful to know that the trip was everything you both hoped for.

Thank you so much for your kind words and for allowing me to be a part of your journey. I’m beyond grateful to have worked with you!

Wishing you both many more incredible travels!

Best,
Kate

Wonderfully Planned Trip
England | Apr 19 - Apr 26, 2025

G
Gillian D.
Ashburn, VA | Reviewed on Apr 29, 2025
Rachel did an amazing job planning our trip to Scotland and London. We had the best time and it was great not to have to worry about booking our accommodations or must haves. She went above and beyond to make sure we had a wonderful time and got to see everything we wanted. Our accommodations were in excellent locations and days were thoughtfully scheduled. Read more

Rachel did an amazing job planning our trip to Scotland and London. We had the best time and it was great not to have to worry about booking our accommodations or must haves. She went above and beyond to make sure we had a wonderful time and got to see everything we wanted. Our accommodations were in excellent locations and days were thoughtfully scheduled.

Hotel Reviews
Leonardo Royal Hotel London City - Tower of London
London

Great hotel in an excellent location. It was so easy to walk out to the sights and Underground from here. We loved being on Tower Hill so close to the Tower of London and Tower Bridge. Everything was very clean. The staff was nice and helpful.

Authenticity & Character
Location
Right on Tower Hill. 2 minutes walk to the Underground, 5-7 minutes to Tower of London and Tower Bridge. Wonderful views of landmarks and the Thames.
Staff
Cleanliness & Comfort
The hotel was super clean and maintained. We adored staying here. Our only exception was the main hotel spaces were over heated, the hallways and elevator caused a sweat.
Westlands of Pitlochry Bed & Breakfast
Pitlpochry

This B&B was outstanding. The rooms were new builds and thoughtfully done. They staff was incredibly nice. The breakfast spread was huge and had tons of options. We wish we could have stayed more nights.

Location
Staff
Cleanliness & Comfort
Activity Reviews
Tower of London Timed Entry Tickets
Tower of London Timed Entry Tickets
London

We had such a good time at the Tower or London. The Yeoman Warder tour was very informative and interesting for the whole family. We enjoyed learning the history, seeing the Crown Jewels and the Ravens.

Quality of Experience
Guides, Drivers and Staff
Transport
Day out on the Jacobite Train (of Harry Potter fame)
Day out on the Jacobite Train (of Harry Potter fame)
England

This was fantastic. We had the most wonderful time riding the train, seeing the Harry Potter sights and visiting the town of Mallaig.

Quality of Experience
Guides, Drivers and Staff
Transport
Harry Potter Studio Tour from London (with transport)
Harry Potter Studio Tour from London (with transport)
London

This is a MUST SEE for any Harry Potter fan. We had a blast checking out all the studio insights and exhibits. We loved that you could walk thru a bunch of the actual sets and props.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rachel Long
Rachel
Rachel Long
Local specialist in Wales | Replied on May 01, 2025
Hi Gillian,
Working with you to design your family vacation over to Scotland and England was a pleasure. Thank you so much for your feedback. I am so pleased that we were able to purchase the last magical ticket to board the Harry Potter train and I am so pleased that you all had a wonderful time on your Family adventure! Hearing that you enjoyed the accommodation locations and that the schedule was planned excellently is fabulous! I hope your memories will last a lifetime.
We would love to...
Read more

Hi Gillian,
Working with you to design your family vacation over to Scotland and England was a pleasure. Thank you so much for your feedback. I am so pleased that we were able to purchase the last magical ticket to board the Harry Potter train and I am so pleased that you all had a wonderful time on your Family adventure! Hearing that you enjoyed the accommodation locations and that the schedule was planned excellently is fabulous! I hope your memories will last a lifetime.
We would love to assist you in the future with any trips you have planned. Until then, all the best.
Rachel, Marine-Héloise & The Team at High Point Holidays

Alexandra helped us plan our trip from start ...
England | Apr 3 - Apr 12, 2025

S
Steve F.
Newark, NJ | Reviewed on Apr 21, 2025
Alexandra helped us plan our trip from start to finish, listening to the type of trip we wanted, helping with trains/flights/inns, making recommendations. Very detail oriented and lovely to deal with.
Alexandra was also extremely responsive in a very timely fashion, without exception.
Read more

Alexandra helped us plan our trip from start to finish, listening to the type of trip we wanted, helping with trains/flights/inns, making recommendations. Very detail oriented and lovely to deal with.
Alexandra was also extremely responsive in a very timely fashion, without exception.

Hotel Reviews
Brindleys
Bath

Lovely inn. Great breakfast A bit on the periphery of Bath Center but as a result, very quiet. Adrian, host, was very helpful and gave suggestions including walking tour which was fabulous. Room was basic. Overlooked back which was really no view at all. Room was clean and comfortable, we heard owls.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Gwynfryn
Conwy

this inn is wonderful. the breakfast was delicious. the room was spacious, lovely, view of castle and roof tops. I would not want to stay in this room in warm weather as it is on 3rd floor and no A/C. The gulls were loud on the roof tops and their screams were actually welcome. the area was so beautiful, we wanted to get up early and get going. old building with steep stairs not good for anyone with joint issues. the staff was lovely, friendly, helpful. the restaurant (chapel area for breakfast) amazing with organ, lovely wood, everything just beautiful. very convenient to train station.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Minster Walk Guest House
York

Location was great. Walkable to pretty much everything-- Cathedral, Shambles, Jorvik museum, gardens. The living area was very old and comfortable The pub next door was great and friendly. The staff/host also very kindly and friendly. Breakfast was good. My only issue was the tight quarters of our room. The room was clean, old, bed very comfy...just a bit tight and difficult to move around. would I take a bigger room and give up the location? No.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Grafton Arms Pub & Rooms
London

We only stayed one night. Hostess was fabulous in that she checked us right in, which allowed us to take a much needed nap after flying through the night. The room was clean, well appointed. Only issue is that building is very old with steep stairs and any older person with ortho issues may not find it feasible. Notably, the hostess lugged my 35 lb suitcase up the stairs like it was a pillow.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
 Cotswolds Experience from Bath, full day
Cotswolds Experience from Bath, full day
Bath

Kevin was a great tour guide. loved the stops overall beautiful scenery

Quality of Experience
Guides, Drivers and Staff
Transport
Thermae Spa's rooftop pool
Thermae Spa's rooftop pool
England

didn't go. unfortunately too tired after long day of travel

Moors, Whitby & The Yorkshire Steam Railway Day Trip from York
Moors, Whitby & The Yorkshire Steam Railway Day Trip from York
York

unfortunately, we did not go we chose to further explore York

Full-Day Yorkshire Dales Tour from York
Full-Day Yorkshire Dales Tour from York
York

this tour was very nice the tour guide very knowledgable lovely views my only suggestion is that the driving be decreased and the tour stops longer than 20 minutes. I would have loved to spend more time in Grassington. I could have done without the Wallace and Grommet cheese place

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Apr 25, 2025

Hi Steve,

Thank you so much for your incredible feedback! Your kind words truly mean a lot and will definitely help guide me in the future.

I'm so happy to know that you and Sherrie had such a great time in the UK, and I hope the trip becomes one of your most cherished memories. It was a real pleasure working with you both from start to finish, and I sincerely hope we’ll have the opportunity to plan another wonderful adventure together sometime down the road!

Warmest wishes,
Aleksandra

Justine was a delight to work with. Her exper...
England | Apr 12 - Apr 19, 2025

K
Krystle C.
Bayville, NJ | Reviewed on Apr 21, 2025

Justine was a delight to work with. Her expertise on London, Scotland, and York created a wonderful and memorable trip for my family of five. Having her and her team on call whenever we had questions while traveling was a plus! We felt safe knowing that we would have an answer right away.

Thanks for organizing our trip.. I will be in touch when we are ready to visit France 😊

Local specialist: Justine Stewart

First time using KimKim
England | Apr 4 - Apr 12, 2025

M
Mary M.
Atlanta, GA | Reviewed on Apr 13, 2025
My husband and I are new to using a travel agent. We are used to doing it by ourselves, but we are getting older. Alexandra was very helpful and flexible throughout the entire process and helped us maneuver when we added our daughter to the trip. I would’ve preferred a little bit more transparency about the breakdown in cost. What was your commission rate? Is breakfast always included? Are the tips included or not? Didn’t want to double pay. It’s hard to optimize the price of the trip not... Read more

My husband and I are new to using a travel agent. We are used to doing it by ourselves, but we are getting older. Alexandra was very helpful and flexible throughout the entire process and helped us maneuver when we added our daughter to the trip. I would’ve preferred a little bit more transparency about the breakdown in cost. What was your commission rate? Is breakfast always included? Are the tips included or not? Didn’t want to double pay. It’s hard to optimize the price of the trip not knowing where you can improve on pricing. Having used KimKim for the first time, I’ll probably have better questions next time.

Dillon was our tour guide in the Cotswold’s However he was from Wales and I would’ve preferred more local information and history. He was more or less a driver for us for the day as opposed to a guide. He wanted to accommodate us where we wanted to go, but in a lot of cases, we didn’t know where to go.

Alex was very timely in all our transports. We were going to use him on our last free day to give him the business but he said it was going to be $60 an hour for his services plus waiting and an Uber we found out and used was $14. Could that have been an option for us through our entire trip?

The hotels were just as I asked for. Thank you.

Hotel Review
The Clermont London, Charing Cross
London

Very centrally located. Iconic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bridgerton Walking Tour
Bridgerton Walking Tour
England

He was a bit of a curmudgeon. Maybe he did this tour too many times and he was over it. The tour was not 2 1/2 hours but two hours. He wanted to stick completely to the Bridgerton highlights and no other questions were welcome. He didn’t seem too happy when he was touring us around

Quality of Experience
Guides, Drivers and Staff
Shakespeare's Stratford and Cotswolds Private Tour
Shakespeare's Stratford and Cotswolds Private Tour
England

See my comments

Hop-on hop-off sightseeing bus
Hop-on hop-off sightseeing bus
London

Could we have booked this ourselves? They were all over the place. That type of information would’ve been helpful.

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on May 04, 2025
Dear Mary, Thank you so much for your thoughtful comments—I truly appreciate the time you took to share them. I’m happy to clarify a few points. Please know that I completely understand your concerns, and throughout the entire planning process I endeavored to provide as much information as possible and remain fully transparent. At the outset of our work on your trip plan, I shared our typical rate structure and explained that our commission varies depending on the activities you choose and... Read more

Dear Mary,

Thank you so much for your thoughtful comments—I truly appreciate the time you took to share them.

I’m happy to clarify a few points. Please know that I completely understand your concerns, and throughout the entire planning process I endeavored to provide as much information as possible and remain fully transparent. At the outset of our work on your trip plan, I shared our typical rate structure and explained that our commission varies depending on the activities you choose and the total trip cost. Because our system calculates prices automatically, it can be challenging to pull out a detailed line‑by‑line breakdown, but I’m always here to help interpret any part of it.

Regarding meals, they are not always included—when they are, we make a clear note of it, since each property offers different meal packages. Likewise, tips are never built into our pricing; they remain entirely at your discretion, much as they are in restaurants.

You’re absolutely right that Uber can be a convenient way to get around. In many destinations it works seamlessly, but in a few places it’s either unavailable or occasionally unreliable—even when booked in advance. That’s why we also recommend local taxi or shuttle services as alternatives.

Thank you, too, for your sincere feedback about the guides. I’ll be sure to share your thoughts with our team as we continue to improve our service.

Above all, I hope that despite a few unclear moments, you found joy in your journey and brought home many warm memories. It was truly my pleasure to assist you!
Kimkim is always here whenever you’re ready to plan your next adventure.
Wishing you wonderful travels ahead!

With warmest regards,
Aleksandra

Great Experience with KimKim
England | Mar 22 - Mar 31, 2025

Tina
Tina T.
Ashburn, VA | Reviewed on Apr 06, 2025
This was our first experience with KimKim. We worked with Marianna for months planning our trip to Europe. We ended up going only to Italy. Marianna was very responsive every time we had questions or wanted to make changes. She helped us secure private and semi private tours that were absolutely perfect. The guides were knowledgeable and helpful. Allessandro was our guide for the Vatican tour and he was outstanding. Raphaella was also wonderful for our tour through Tuscany. Brenda was... Read more

This was our first experience with KimKim. We worked with Marianna for months planning our trip to Europe. We ended up going only to Italy. Marianna was very responsive every time we had questions or wanted to make changes. She helped us secure private and semi private tours that were absolutely perfect. The guides were knowledgeable and helpful. Allessandro was our guide for the Vatican tour and he was outstanding. Raphaella was also wonderful for our tour through Tuscany. Brenda was our tour guide for the Uffizi, while Ishmael took us on a walking tour of Florence. Both were so knowledgeable and kind. Our evening golf cart tour was great and really hit the highlights of Rome.

In addition to the tours, all our train tickets were perfect and ground transportation companies were on time and most pleasant.

Activity Reviews
Private transfer
Private transfer
England
Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer in Rome
Private transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Rome with Golf Cart at Night with Pizza & Ice Cream
Rome with Golf Cart at Night with Pizza & Ice Cream
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Rome
Welcome to Rome
Rome

Our guide was not waiting for us in the airport but I guess waiting until we were actually done and instead trying to connect via the What's App. It was right as we came into Rome and created a bit of stress thinking he/she forgot us. If he would have at least been waiting in the airport with a sign with our name, it would have been appreciated, but instead he was waiting in his car and we worried that we had been forgotten. In addition, our understanding was that the driver would give us a bit of history and overview of Rome. Unfortunately, he did not speak really any English. This was the only part of the trip that was disappointing.

Quality of Experience
Guides, Drivers and Staff
Transport
He/She really should have at least been waiting for us in the airport with a sign with our name. It took at least 10 minutes or longer until we finally made a connection with him via What's App., and he spoke very little English. It was hard to communicate with him, but he was kind.
Masterpieces of the Renaissance: Uffizi Gallery Tour | Semi-Private
Masterpieces of the Renaissance: Uffizi Gallery Tour | Semi-Private
Florence

Brenda was wonderful, informative and kind.

Quality of Experience
Guides, Drivers and Staff
Transport
Siena & San Gimignano Day Trip with Lunch & Wine
Siena & San Gimignano Day Trip with Lunch & Wine
Florence

We didn't realize we would have a driver and tour guide. This was so helpful because parking was difficult and it really helped our guide, Raphaella, to be able to concentrate on the tour itself.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence Walking Tour City Highlights with David & Duomo | Semi-Private
Florence Walking Tour City Highlights with David & Duomo | Semi-Private
Florence

This was a great tour and tour guide. Our only comment was that it was about 3-4 hours long without any breaks. For example, when walking through the market area, it would have been great to have some time to explore there instead of stopping at so many sites that were somewhat forgettable.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican, Sistine Chapel & St. Peter's Skip-the-Line Tour
Vatican, Sistine Chapel & St. Peter's Skip-the-Line Tour
Rome

Alessandro was our tour guide for this activity. It was the most important thing to us on our trip to Italy. We could not have asked for a more informative, enjoyable, organized tour guide. He created this tour so that we felt like we almost had the Vatican to ourselves. He had visual guides with his iPad that really explained what we were seeing and the history behind all. His English was perfect - he was just amazing!

Quality of Experience
Alessandro!
Guides, Drivers and Staff
Alessandro!
Transport
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on Apr 07, 2025

Hi Tina,

I’m so glad to hear you enjoyed your trip to Italy! I’m thrilled that you had the chance to fully experience the Vatican—as it truly was one of the highlights. I’m also happy to hear that all the guides were knowledgeable. Thank you so much for your detailed feedback! We’ll definitely take your comments into consideration as they help us continually improve and offer the best service to our clients.

I look forward to working with you again, whether in Italy or another destination! 😊

Jim and I are very grateful for the help Jane...
England | Mar 21 - Mar 27, 2025

Jessica
Jessica R.
Ashburn, VA | Reviewed on Apr 01, 2025
Jim and I are very grateful for the help Jane provided in putting together our holiday to London with our 11 yr old grandson, Fort.
We had a terrific experience. Regret we lost our first day, but know it was no one’s fault due to a fire at Heathrow. It took Jim until 3am that Thursday night to obtain flight verification to London and it ended up being by was of Frankfort Germany on Lufthansa. What a story!! We arrived in London the next day- mid morning.
Our guided tours to Royal London and...
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Jim and I are very grateful for the help Jane provided in putting together our holiday to London with our 11 yr old grandson, Fort.
We had a terrific experience. Regret we lost our first day, but know it was no one’s fault due to a fire at Heathrow. It took Jim until 3am that Thursday night to obtain flight verification to London and it ended up being by was of Frankfort Germany on Lufthansa. What a story!! We arrived in London the next day- mid morning.
Our guided tours to Royal London and Beatles Walking tour were exceptional. How amazing we ended up one on one with our guides. Fort loved both tours and enjoyed interacting with both men.

In retrospect, we probably had too much scheduled as we didn’t make it to a couple of places. But, everything we did was terrific AND only makes us and Fort want to return!!

Jim loved the Beatles tour… we all enjoyed it, but he loved it!! Loved Westminster Abbey. Cutty Sark was a huge hit and Greenwich was so interesting. We all loved Churchill Bunker- Jim and Fort stuck together to take it all in. Again, a great success.
Weather amazing- only rained when we were on train to Windsor- we were lucky! We actually headed to Windsor as soon as we got into our hotel. It didn’t give us a full day and we exited with guides…asking questions the whole way. It was still wonderful. The doll house will have to wait!! So proud we successfully navigated metro and train to get there!! We walked 10-12,000 steps daily…so we certainly saw and experienced a lot!!
Hotel was quite nice- accommodating, comfortable, good breakfast…lovely dining area.
(I know I’ve left out something…- forgive me if I did!!)
Thanks to Jane for her patience with us. We tried to make it perfect…and we we’ll say it was awfully close to it!!

Many thanks-

Jessica/ Jim Robinson

Hotel Review
The Clermont London, Charing Cross
London

Comfortable. Professional, clean, quiet, nice dining area, concierge was helpful-

Authenticity & Character
Beautiful diningroom, tall ceilings, beautiful staircase
Location
Great central location
Staff
Concierge was very helpful-
Cleanliness & Comfort
Activity Review
Best of Royal London - including Tower of London and Changing of the Guard
Best of Royal London - including Tower of London and Changing of the Guard
London

Lee Emmerson was a terrific guide- excellent tour…grandson really enjoyed being with him/

Quality of Experience
Guides, Drivers and Staff
We were fortunate to have our guides to ourselves…
Transport
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Apr 08, 2025

Hi Jessica, Jim & Fort

Thank you for taking the time to review your wonderful trip with us. It was a pleasure working with you all and we are delighted that despite your delay you made the most of your awesome trip.

Should you ever need us in the future then we would love to work with you again.

All the best, Jane & The Team

A Perfect 2 Week Tour of England
England | Mar 13 - Mar 28, 2025

Samuel
Samuel B.
Chelmsford, MA | Reviewed on Mar 31, 2025
When I first approached Tetiana with the rough concept of what we wanted to accomplish on the trip, she immediately got to work constructing a plan. We essentially wanted a 2 week trip of England that mostly avoided London and took us to as many of the places that we specifically wanted to see as possible. We would not do any driving and wanted all of the connections to be easy. Within a short time, she created a reasonable initial framework and worked with me to adjust a few things. We... Read more

When I first approached Tetiana with the rough concept of what we wanted to accomplish on the trip, she immediately got to work constructing a plan. We essentially wanted a 2 week trip of England that mostly avoided London and took us to as many of the places that we specifically wanted to see as possible. We would not do any driving and wanted all of the connections to be easy. Within a short time, she created a reasonable initial framework and worked with me to adjust a few things. We ended up with a masterful plan that combined train trips, private tours and transfers, and small group tours.

In execution, the plan worked perfectly. Our strongest indicator of the quality of the plan was the stunned reaction of British folks we met along the way to the breadth of what we had seen and done in just 2 weeks.

Hotel Reviews
Hotel Indigo Bath
Bath

The Indigo is a quirky reuse of a series of historical buildings located in a place that’s within convenient walking distance of Bath’s major attractions. The hotel and room itself have more of a B&B feel than that of a hotel. That’s both good and bad. It gives the place a more unusual feel, but also a less comfortable one. The hotel was generous with complementary wine and soft drinks in the room. Supposedly, the buildings are connected at the garden level, but we were told that this route was not available. As a result, we had to put on jackets and walk around the block outside to get to the breakfast buffet. This annoyance alone prevents me from giving an overall score higher than 3.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean, not so comfortable
Courtyard by Marriott Oxford City Centre
Oxford

I really wanted to like this hotel. A front desk manager spent more than 30 minutes helping me to get the tv working properly. But I can’t recommend this hotel because the room and bathroom are so very TINY. As I write this review, I am at sea on a cruise and staying in a basic stateroom whose size exceeds the Courtyard’s by a considerable degree. There was no convenient place to put luggage or to unpack. Marriott price for a Motel 6 room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clean but uncomfortably small room
The Grand, York
North Yorkshire

The Grand is a wonderful, traditional hotel with old world charm and great service by an attentive staff. An added bonus is its proximity to the York railway station, tour bus pickup points, and the York Minster. Each are within 5 minutes walk. Together with the fine included breakfast, this all makes the Grand the nicest hotel we have visited in quite a while.

Authenticity & Character
Wonderful traditional atmosphere
Location
York railway station, tour bus pickup points, and the York Minster. Each are within 5 minutes walk.
Staff
Cleanliness & Comfort
Clayton Hotel Cambridge
Cambridge

The Clayton Hotel was comfortable and just a couple of hundred feet from the train station. Dinner and the breakfast buffet were fine.

Authenticity & Character
Location
Very close to the Cambridge Railway Station
Cleanliness & Comfort
Amano Covent Garden
London

The hotel was well located near Covent Garden and the theater district and the breakfast buffet was good. Beyond that, I cannot recommend it. The room furnishings were excessively spare. There was no surface designed to house a suitcase. I had to push together the only two chairs in the room to house one bag, and put our other bag on a small cocktail table. Simply inexcusable.

Authenticity & Character
Location
Near Covent Garden
Cleanliness & Comfort
A place to put your luggage!!
Activity Reviews
Jurassic Coast
Jurassic Coast
England

Once again, Andy was a great companion and guide, but our feeling was that the sites within the range and itinerary of this tour were not as generally interesting as the rest of our tours.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Private Tour in Winchester
Full Day Private Tour in Winchester
England

Andy was a great guy with whom to spend a couple of days.

Quality of Experience
Guides, Drivers and Staff
Transport
Bridgerton Walking Tour
Bridgerton Walking Tour
England

Our guide from the city really knew his stuff about Bridgerton and covered a tremendous number of sites in just two hours. He was not excessively friendly.

Quality of Experience
Guides, Drivers and Staff
Private Wells and Cheddar Gorge Trip from Bath
Private Wells and Cheddar Gorge Trip from Bath
Bath

We enjoyed the tour very much

Quality of Experience
Guides, Drivers and Staff
Transport
Shakespeare's Stratford and Cotswolds
Shakespeare's Stratford and Cotswolds
England

Steve was a friendly and fun guy and we enjoyed our time with him.

Quality of Experience
Guides, Drivers and Staff
Transport
Moors, Whitby & The Yorkshire Steam Railway Day Trip from York
Moors, Whitby & The Yorkshire Steam Railway Day Trip from York
York

We were the only 2 passengers on a 16 person tour bus! Our driver/guide was great. Whitby as a very interesting town.

Quality of Experience
Guides, Drivers and Staff
Transport
Yorkshire: All the Creatures Great and Small Mini-Coach Tour
Yorkshire: All the Creatures Great and Small Mini-Coach Tour
York

We were very fortunate to arrive in Grassington (Darrowby) on a day when the town was dressed for filming!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour to Cambridge from London
Tour to Cambridge from London
London
Quality of Experience
Guides, Drivers and Staff
Transport
One Day Trip Canterbury & Dover Cliffs
One Day Trip Canterbury & Dover Cliffs
England
Guides, Drivers and Staff
Transport
Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on Apr 04, 2025
Dear Samuel, Thank you so much for your kind words! It was an absolute pleasure working with you to bring your vision for this trip to life. From the very start, I could tell this journey was going to be something truly special, and I loved every step of the process—piecing together an itinerary that not only covered all your must-sees but also ensured a seamless and stress-free experience. Hearing that everything worked out so perfectly brings me so much joy! Your enthusiasm, curiosity,... Read more

Dear Samuel,

Thank you so much for your kind words! It was an absolute pleasure working with you to bring your vision for this trip to life. From the very start, I could tell this journey was going to be something truly special, and I loved every step of the process—piecing together an itinerary that not only covered all your must-sees but also ensured a seamless and stress-free experience.

Hearing that everything worked out so perfectly brings me so much joy! Your enthusiasm, curiosity, and sense of adventure made this such a rewarding trip to plan. I’m truly grateful to have been part of it and I hope our paths cross again for another incredible journey in the future!

Warmest regards,
Tetiana

Turnkey London Adventure
England | Feb 13 - Feb 17, 2025

Christie
Christie B.
Manchester, CT | Reviewed on Feb 24, 2025
Our family of 4 had a turnkey five day adventure to England with the expert planning of Kate! We saw all the sites including the London Tower, London Eye, Windsor, Buckingham Palace, the Borough Market, Warner Brother studios and even snuck in seeing the musical Wicked. Our accommodations were lovely! Read more

Our family of 4 had a turnkey five day adventure to England with the expert planning of Kate! We saw all the sites including the London Tower, London Eye, Windsor, Buckingham Palace, the Borough Market, Warner Brother studios and even snuck in seeing the musical Wicked. Our accommodations were lovely!

Hotel Review
Royal Lancaster Hotel
London

Just fabulous! The service was 5 star, the breakfast was gourmet and our adjoining rooms were perfect for our family of 4.

Authenticity & Character
Location
Beautiful neighborhood tucked away.
Staff
Cleanliness & Comfort
Activity Review
The Royal London Tour: Changing of the Guard and More
The Royal London Tour: Changing of the Guard and More
London

We LOVED our walking tour and were so grateful we were able to learn inside tips and see the changing of the guard up close!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Feb 24, 2025
Thank you so much for the wonderful review! It was truly my pleasure to help you and your family create such an unforgettable adventure in England. I’m so happy to hear that you enjoyed all the amazing sights and experiences, from the Tower of London to seeing *Wicked*. It warms my heart that you were pleased with your accommodations at the Royal Lancaster Hotel — it’s such a lovely place for a family stay! I’m also thrilled that you enjoyed the Royal London Tour and were able to get up... Read more

Thank you so much for the wonderful review! It was truly my pleasure to help you and your family create such an unforgettable adventure in England. I’m so happy to hear that you enjoyed all the amazing sights and experiences, from the Tower of London to seeing *Wicked*. It warms my heart that you were pleased with your accommodations at the Royal Lancaster Hotel — it’s such a lovely place for a family stay!

I’m also thrilled that you enjoyed the Royal London Tour and were able to get up close to the Changing of the Guard — those special moments are always so memorable. Delianne, your guide, sends her best wishes and says it was such a pleasure to meet you!

Thank you again for your kind words; it was truly a joy to work with you!

Warmest regards,
Kate

Winter family trip to London & Amsterdam
England | Dec 25 - Jan 1, 2025

J
Jean Y.
Los Angeles, CA | Reviewed on Feb 04, 2025
The tours, attractions, and accommodations that Aleksandra helped us plan were all fabulous. In London, we particularly enjoyed the guided tour of Westminster Abbey, the high tea, and day trip to Oxford. Transportation to Amsterdam (as well as all transfers) went without a hitch. During the one hiccup in Amsterdam, where we went to the wrong location for our canal boat tour, Aleksandra responded immediately and helped us in the moment. It was truly a wonderful and memorable family trip! Read more

The tours, attractions, and accommodations that Aleksandra helped us plan were all fabulous. In London, we particularly enjoyed the guided tour of Westminster Abbey, the high tea, and day trip to Oxford. Transportation to Amsterdam (as well as all transfers) went without a hitch. During the one hiccup in Amsterdam, where we went to the wrong location for our canal boat tour, Aleksandra responded immediately and helped us in the moment. It was truly a wonderful and memorable family trip!

Hotel Reviews
Hotel Pulitzer Amsterdam
Amsterdam

Beautiful hotel with exceptional service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Athenaeum Hotel & Residences
London

The Athenaeum was a great location for visiting tourist sites, though at night the traffic noises were a bit loud. The food at the restaurant was particularly good!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Feb 07, 2025

Dear Jean,
Thank you so much for your kind words! I’m absolutely delighted to hear that you and your family had a wonderful trip. It was truly a pleasure assisting you in planning your journey, and it’s fantastic to know that you enjoyed all activities.
Wishing you many more amazing adventures in the future, and I’d love to help plan your next trip whenever you’re ready!
Warmly,
Aleksandra

Olga was great! Very knowledgeable and d ple...
England | Feb 1 - Feb 1, 2025

R
RJ B.
Seattle, WA | Reviewed on Feb 02, 2025

Olga was great! Very knowledgeable and d pleasant!

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Feb 02, 2025

Thank you so much for your feedback! I’m delighted to hear that you had a great experience in London with Olga. I’ll be sure to pass along your kind words to her!
Warmly,
Aleksandra

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