Vietnam Local Travel Agents

Excellent experience working with Long at Kimkim. Much revision of itinerary to meet my ideal Excellent experience working with Long at Kimkim. Much revision of itinerary to meet my ideal vacation.

Airport pickup and transport was everything I hoped. The VIP escort through customs when we arrived allowed us to cut the line after the long flight which made us all happy. Also got eSIM for phones to avoid international fees. Used Viettel kiosk at airport. Tony helped with currency exchange at the same kiosk too.

Enjoyed food tour with Tony in Hanoi. He continued with us as our guide to the mountain towns of Pu Luong and Ninh Binh. Both Long and Tony as well as driver, Mr. Huong were a great resource when my teenage daughter needed medical attention. Easy to work with healthcare in hospital. Everything worked out well. Also needed a special prescription filled and team was extremely helpful to find pharmacy.

Ha long Bay cruise was a nice new boat with good food. Not much educational tour component. Also diesel fumes from so many cruise boats around. Also have to pay for all water and drinks on the boat. Not too expensive but an extra cost to be aware of.

Family enjoyed Hoi An hotel Moon was a new resort. Good experience with John as our guide in Hoi An, making lanterns as well as custom clothing. Farming village tour and cooking class were in same location with some overlap of activity. Probably would just pick one of these activities next time. I enjoyed the produce and crafts market in Hoi An. Don’t miss street food, and famous banh mi restaurant. Night market in Hoi An was interesting and felt safe.

Getting money from ATM needed me to notify my bank I was traveling. Had me nervous for the first day until I was able to make withdrawals. While most hotels will take credit card, the small merchants will ask to ‘share the fee’ and mark up the price 3-5% if you use credit card.

The finalized itinerary gets uploaded to a convenient app that I could refer my teenagers to look at to know the next activity and schedule for the day. Also has some pictures to provide an idea of what is coming up and hotels etc.

Airport pickup and transport was everything I hoped. The VIP escort through customs when we arrived allowed us to cut the line after the long flight which made us all happy. Also got eSIM for phones to avoid international fees. Used Viettel kiosk at airport. Tony helped with currency exchange at the same kiosk too.

Enjoyed food tour with Tony in Hanoi. He continued with us as our guide to the mountain towns of Pu Luong and Ninh Binh. Both Long (through what’s app) and Tony as well as driver, Mr. Huong were a great resource when my teenage daughter needed medical attention. Easy to work with healthcare in hospital. Everything worked out well. Also needed a special prescription filled and team was extremely helpful to find pharmacy.

Ha long Bay cruise was a nice new boat with good food. Not much educational tour component. Also diesel fumes from so many cruise boats around. Also have to pay for all water and drinks on the boat. Not too expensive but an extra cost to be aware of.

Family enjoyed Hoi An hotel Moon was a new resort. Good experience with John as our guide in Hoi An, making lanterns as well as custom clothing. Farming village tour and cooking class were in same location with some overlap of activity. Probably would just pick one of these activities next time. I enjoyed the produce and crafts market in Hoi An. Don’t miss street food, and famous banh mi restaurant. Night market in Hoi An was interesting and felt safe.

Getting money from ATM needed me to notify my bank I was traveling. Had me nervous for the first day until I was able to make withdrawals. While most hotels will take credit card, the small merchants will ask to ‘share the fee’ and mark up the price 3-5% if you use credit card.

Another favorite activity was spa for massage. Hotels charged a little more than shops but were very convenient. If we had some down time wife and daughters were getting nails or facial for very inexpensive price. Great way to help back and legs recover on first morning after the long flight.

We had a wonderful multi-country trip through Vietnam and Thailand, thoughtfully organized by Hien. It struck a great balance between culture, food, nature, and adventure — from food tours in Hanoi and Bangkok, to trekking in northern Vietnam, beach time in Thailand, and visits to temples and pagodas along the way. As a family looking for an active holiday with a lot of variety, it was exactly what we wanted.

During planning, Hien took real time to understand our preferences — the type of activities, accommodation style, and what would work well for our family — and was consistently responsive throughout. It was also a lovely touch to be able to meet up in person during the trip itself.

On the ground, everything ran smoothly: drivers were punctual, guides were knowledgeable, friendly, and they took very good care of us. The agency stayed in touch during the trip to check that everything was going well, and even arranged a birthday surprise for one of us!

So, yes, we'd highly recommend this agency to families or anyone looking for a well-organized, activity-rich trip through Southeast Asia, and we'll definitely reach out again if we return to the region.

I took my 3 kids on the trip age, 18,16 and 14. They absolutely loved it. We went for 18 days, started in Hanoi and ended up in Saigon. We had plans almost everyday booked through Trang. Everyday was new and it seemed like everyday was better than the last. I have done 2 trips with KimKim, the other to Costa Rica and they were both brilliant. The kids enjoyed Vietnam more as it was more culturally interesting. Having the tours booked everyday , usually for about 5 hours and having the meal, breakfast and lunch included made it very easy. Otherwise i would have to be trying to book it all myself and it would ruin the trip and also the amount of logistics is staggering. The transportation was great and we had our private van everyday with driver. The country is long so sometimes we would be in the van for 1.5 hours each way but the kids enjoyed it as they listened to music, watched videos etc. I have to say Trang was excellent, There werent any issues, she came to meet us the first day and brought us welcome to Vietnam gifts. There was no standout place as they were all stand out. I highly recommend Vietnam and Trang as she was incredible. Thank you again KimKIm