Kimkim Trip Reviews for Iceland

Our trips are never predictable and this trip was no exception! I generally plan my own trips from beginning to end but this time to avoid stress, I went with an agency. Kimkim was fabulous to work with and Matthias was always there to smooth out the wrinkles and make sure we knew what was happening. We absolutely loved our adventure and will definitely consider using the agency again on future adventures!

Matthias was very concerned with making sure our trip went as smoothly as possible. His communication skills are fantastic as well as his knowledge about Iceland and his ability to make sure your vacation is fabulous!

Great organization!

Chris did an awesome job and answered whenever i had a question!

Chris was incredibly responsive and helpful. Great trip, great planning, and great follow-through.

We asked a lot of questions and he patiently got responses to all, and he helped us resolve a dispute that was not of his making.

I admire your professionalism and the attention, was amazing in trusting you guys our trip.

Everything was pretty great about our trip. Details were well drawn up and explained a lot of sites to see on the way as we drove. All very well done.

Only thing that was any sort of a snag was that our Waterfall Ice Cave tour that we booked for Jan 3rd at 10:30am apparently was transferred.... to another tour service without telling me? So as we showed up at 10:15 to the meeting area for our 10:30am tour - with my ticket saying 'paid in full' to Arctic Adventures (whom I had received my email confirmation from) they looked at them and then their lists and said 'you're not on our list'.
So the nice man made a call.
He came back with "Apparently this tour was Cancelled Dec 12th and your money was refunded".....
hmmmmm.
He said his guy was going to make a call and look into it further, but it was now 10:20 and tours were leaving at 10:30 so we were hoping it would be worked out before then...

He then came back and said 'So I guess due to scheduling or booking this tour was booked, cancelled, and then you were transferred to another tour company? So go over there to Iceguide van and they should be taking you now..."

So we did, and a nice man named Oskar said 'Yep, you're with us.' and we went on a tour.

But it was concerning that at no time was any info about us not being with Arctic Adventures was shared... Had the nice man not made a call to try and figure it out we would have just went home and the correct service provider may have just left without us and our two seats being wasted...

Just was bummed I never got any sort of 'your tour has been cancelled, or transferred to another tour service' update...... with another tour companies name to find.

Aside from that everything went off without a hitch!!
So thank you!

Such great input on all questions asked, he really helped make the trip happen.

Overall the trip was fantastic. While I think that it was near perfect, the number of things that were on our itinerary were too many and the number of daylight hours were just not enough.

I think that Chris could have been more clear advising us about the short daylight hours. (I too claim responsibility for not delving further into this) but otherwise Chris did a great job. He was accessible and was quick to respond to any questions before and during the trip. He offered a number of suggestions based on our first discussion.

So we are on our return now from our wonderful yet short trip. Nothing but praise and recommendation for the service and itinerary drawn together here. Thank you so much for the clear communication, ease of service, thoughtfulness and assistance. Everything went so well and with ease. My husband has really enjoyed his birthday surprise.

We were very pleased with the Northern Lights Tour by Amazing Tours. So much better than the mini-bus Tours on offer everywhere else. The guys we had running the evening (Nori? And his brother), were engaging and interesting. They added in a visit to a waterfall. Just really cool; we felt we had lucked out having them as our guides. So thank you, I am quite sure we will use you again. Our trip was outstanding. Best wishes to all involved in working with us.

Only reason I went with not perfect was a couple of days didnt seem busy enough. But given the last minute nature of the trip, Harpa was Awesome!!!

The tour guide Begga was super nice , on time, and we always felt felt and comfortable with her.
A few things that could have been done better:
1- it would have been nice to have received a detailed itinerary before getting there (we had a 5 line itinerary before the trip).
2- more information (geography, history) about the places we were seeing/visiting

Kristin helped organize the trip and all that we decided to do, we did it.
Grimsborgir was pretty desolated so we would have preferred to be in Reyvajvik a few more nights. I understood that Grimsborgir was the best place to be doing excursions from. Unfortunately it rained all week and we did not see the northern lights which was another reason we stayed in Grimsborgir.

This was a very well planned trip. We really enjoyed the first night in Egilsstadir as well as the road trip to Vik. We wish we'd ha done extra day to do a bit more hiking as we ended up spending extra time in Vik.

Joost helped with every single step of this trip and was amazing with returning emails. The one time I reached out on the first day of the trip we received a quick response from one of his team members. Fantastic service!!

We thoroughly enjoyed the trip and appreciated the recommendations for restaurants and hotels. We don't usually use a travel agent, but for Iceland it was hard to know what to fit in for a quick 5 day trip, and Bjorn was great. Very easy to work with and responsive to our requests. He not only arranged airport transfers, he also set up a ride to the rental car, made sure we had a gps loaded with key spots, and gave us a phone to use with his contact info as well as all the other information we needed.

What I appreciated most was how was easy it was to organize and book. When we received the itinerary it was reasonably priced especially when compared to what I saw when I initially tried to book the trip on my own.

I was booking this trip rather late and I turned to KimKim because I was discovering that a number of the hotels I was interested in were sold out. Bjorn was able to get us a reduced rate with view rooms at a beautiful new hotel. He also found us a great "guest house". The activities he suggested weren't one that were found in the guidebooks. Bjorn listened to what we liked and found activities to match.