Kimkim Trip Reviews for Italy

I was initially skeptical but Fabio and Kimkim did not disappoint! If you are reading this and maybe on the fence, don’t be, you won’t regret it. AND if you are lucky enough to have Fabio, you will be in great hands! We had high expectations and a short planning time and Fabio did amazing listening to our wants and must haves for our trip to Sicily. In the end we had a well thought out trip planned for us and everything coordinated, the usual stress was removed! We spent a little extra and Fabio did a great job at getting us drivers to take us to the sights we couldn’t walk to as well as we had some private tours vs. group. Highly recommend these in Sicily if in the budget! The tour guides (Max, Alessandra, Julia, Larissa and Greta!) were amazing and we felt like we were visiting friends who were giving us a tour. They were all so knowledgeable, fun and just great people. It was our anniversary and Fabio added some great touches to make the trip special as well. Lastly, the accommodations, were all in great locations, staff were super helpful and spoke English and made our stays easy and welcomed. We were so pleased with Fabio, and Kimkim, we will use the service again. We couldn’t have planned a better trip ourselves and this was so stress free! Don’t wait, see the world!

Hotel Reviews

Grand Hotel Wagner

Palermo

We stayed here for less than 24 hrs due to flight schedule but so that is the only reason not giving 5 stars. The hotel has a more old world style than the others we stayed at but was really nice (not old world dirty). Staff were all very nice and helpful. If we stayed longer we could give more of a review

Authenticity & Character

Old world character

Location

Great location to shops and restaurants

Staff

Staff was great and polite and helpful

Cleanliness & Comfort

Room was super clean

Hotel Villa Carlotta

Taormina

Wonderful views, walk to all the shops and restaurants! Have breakfast looking outside at the water and Mt. Etna it was amazing! If you can, stay in the tower room! Definitely worth it and amazing! Would definitely recommend!

Authenticity & Character

Such a unique hotel with historically personality. Especially the tower room!

Location

Amazing location for walking to everything with wonderful views.

Staff

Staff were super helpful, polite and spoke English with us.

Cleanliness & Comfort

The entire place was very clean and the room was super comfortable.

Grand Hotel et Des Palmes

Palermo

Such a great hotel! The interior is well done and its location is fantastic to walk to shops, sights in Palermo, and restaurants. The staff were all super helpful and very polite and accommodating. Of the places we stayed throughout Sicily (3 places) this was the best. Also, what really stood out was the breakfast and the staff at breakfast! They were amazing, polite and high attention to detail to help the customers. You will not be disappointed here.

Authenticity & Character

Just a beautiful hotel

Location

Perfect location for Palermo, shops, historic sites and food!

Staff

Super thoughtful and helpful. Especially the staff in the dinning room!

Cleanliness & Comfort

The best hotel we stayed at in Sicily (out of 3 hotels).

Activity Reviews

Evening Food Tour of Catania

Taormina

Great experience and definitely worth having a guide to show you the best places.

Quality of Experience

Guides, Drivers and Staff

Greta our guide was so much fun! She was full of information and had us laughing a lot. We will always remember Greta and the fun we had eating the street food in Catania!

Transport

Mt. Etna Tour on a 4x4 Jeep with Lunch & Wine Tasting at a Local Winery

Taormina

Quality of Experience

The views of Etna and going into the cave was special

Food

Wine pairing and location was fantastic. Food was amazing that was paired.

Guides, Drivers and Staff

Our guide was very nice and knowledgeable.

Transport

Segesta & Erice Full Day

Palermo

Quality of Experience

Guides, Drivers and Staff

Larissa was a book of knowledge! We learned so much for her during this visit, much of which was not the usual information.

Transport

Monreale & Cefalù | Full Day

Palermo

Two beautiful locations for very different reasons. Overall Cefalu was probably the winner with its amazing views and fun shops. Both are worth the visit and Julia our guide was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Palermo & Ballarò Market

Palermo

Max was amazing and such a knowledgeable person! He made this tour and was super accommodating so we could avoid what we already have seen and instead see Mondello.

Quality of Experience

Guides, Drivers and Staff

Max our guide was so much fun and such a great person! By the end he was one of our friends we could just hang out and have dinner with!

Transport

Palermo Street Food Tour

Palermo

Alessandra was so much fun and made this experience so enjoyable! It is worth checking out the markets and doing this tour to learn some background and history.

Quality of Experience

Guides, Drivers and Staff

Transport

Just returned from our first trip to Italy and we couldn't have done it without the help of Alessandro. This was by far the best trip we have ever been on and are already planning when we are going back! Alessandro listened to exactly what our needs were with 2 teenagers and customized an amazing itinerary. From hotels, private drivers, trains, tours- Alessandro did it all for us! He was always available to answer questions and checked in daily during our trip. I am so happy I found KimKim and can't recommend them enough. The best 50th birthday gift for my husband and memories to last a lifetime!

Chiara did a great job understanding what we wanted from the trip and help set it up to match the interests of our party. The guides we had all along the trip were great and very knowledgeable. They were able to gauge the specific interests of our group and play more to them. We didn't have a single bad tour or guide. Really appreciate the small group setting. We had one small issue with flights arriving and she was quickly able to accommodate handling transfer for the group that got delayed.

Hotel Reviews

Hotel Dei Mellini

Rome

The location was super and the staff were very helpful.

Authenticity & Character

Location

Easy walking distance to everything you needed - shopping, the Colliseum, Vatican City and restaurants.

Staff

Cleanliness & Comfort

Hotel Orto de' Medici

Florence

The hotel is in a great location and the staff were very helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lancaster Hotel

Milan

The location of the hotel was great. It is just a little tired and needs some refreshing.

Authenticity & Character

Location

Easy to walk to many of the historical sights and shopping. Lots of restaurants and cafes nearby.

Staff

Cleanliness & Comfort

The hotel is a bit tired and needs some updating.

Activity Reviews

Lake Como and Bellagio – Full Day Trip from Milan with Cruise

Italy

This is a must do tour. Getting a full tour of Lake Como is amazing and a great way is via boat.

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Tour & Sistine Chapel

Rome

The tour guide was very knowledgeable and again, adapted the tour to our specific interests. Being able to do this first thing in the morning ahead of the crowds is a must.

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Vespa Tours

Florence

We absolutely loved this tour. The company was great and did a great job making sure that everyone was competent in driving. The scenery was amazing and it was a great way to tour the Tuscany area.

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum Tour with Underground, Arena & Gladiator Gate with Roman Forum

Rome

The guide we had was very knowledgeable and did a great job of understanding our specific interests and could easily adapt her focus to our interests. Also was very good about giving restaurant suggestions and other must see things in the City.

Quality of Experience

Guides, Drivers and Staff

Transport

Emi and Francesco were absolutely amazing. Emi did a fantastic job planning the trip of our dreams, while Francesco was fast and accommodating - making our time there a breeze! When our train was canceled last minute, it literally took 10 minutes for them to book us a new way of transport, saving the day and our trip. We will absolutely be using this service again and have already recommended it to all our friends and family. Thank you, thank you!

Hotel Reviews

Antica Torre di Via Tornabuoni

Florence

Beautiful hotel with friendly staff. Amazing stay all around.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rome Times Hotel

Rome

Friendly, accommodating - first-rate service all around. Highly recommend.

Authenticity & Character

Location

A quick walk to some of the best places to see and surrounded by fantastic restaurants.

Staff

Cleanliness & Comfort

Activity Reviews

Rome Walking Tour

Rome

Beautiful tour that really helps you acclimate to the city. The tour guide was gregarious and funny - we enjoyed learning from her.

Quality of Experience

Guides, Drivers and Staff

Transport

Uffizi Galleries Tour

Florence

A wonderful experience with a fantastic guide. Thoroughly enjoyed and learned a lot.

Quality of Experience

Guides, Drivers and Staff

Transport

Accademia Gallery Tour

Florence

The tour guide was funny, smart, and enjoyable to listen to. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

Duomo tour with Brunelleschi's dome & secret terraces

Italy

An absolutely amazing tour. The guide was affable and knowledgable - and incredibly patient and comforting when I ended up succumbing to my fear of heights.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Florence walking tour on Medici's footsteps

Florence

Fantastic and informative walking tour. The guide was funny, smart, and enjoyable to listen to.

Quality of Experience

Guides, Drivers and Staff

Transport

Rome in a Day Tour with Colosseum and Vatican Museums guided tours

Rome

Good, semi-private tour. Guide got into a few weird religious things, however, that didn't feel relevant or needed.

Quality of Experience

Guides, Drivers and Staff

Transport

As a family, we recently embarked on an incredible trip to Italy over spring break, and it was truly a trip of a lifetime! We visited Rome, Naples, Florence, and Milan and saw all the major tourist attractions in each city, including attending an AC Milan soccer match. We are so grateful to our travel agent, Fabio Ilardi, for his exceptional planning, coordination, and responsiveness throughout the 10-day journey.

From the moment we landed in Florence to our final stop in Naples, every aspect of our trip was meticulously planned by our travel agent. The hotels they arranged for us were ideally located, allowing us to explore each city's highlights easily. The tickets they secured for the soccer match in Milan were fantastic, and we cheered on the team with the local fans, creating unforgettable memories.

We were in awe of the iconic landmarks in each city, from the historic ruins in Rome to the vibrant streets of Naples. Our travel agent's recommendations for local cuisine were spot on, and we indulged in delicious Italian food at every stop.

What truly set our trip apart was our travel agent's exceptional coordination and responsiveness. Their attention to detail and professionalism was evident in every aspect of our journey, and their passion for travel shone through. We felt confident and well taken care of throughout our trip, which allowed us to relax and fully immerse ourselves in the Italian culture and history.

We are immensely grateful to our travel agent for creating an unforgettable Italian adventure for our family. Their expertise and dedication to ensuring a seamless and memorable trip are truly commendable. We highly recommend their services to anyone planning a trip, and we look forward to planning future adventures with them.

Thank you, Fabio Ilardi and Italy Bespoke Tours, for making our Italy trip a dream come true!

Andre Christian and Family.

All my guides were super special.
We enjoyed the experience very much. It is our second time using the service.
Sonia was a great help.
Alexxa in Italy kept the itinerary flowing.
Guides and choferes alike were terrific.

Hotel Reviews

Uptown Palace Milan

Milan

Authenticity & Character

Location

Construction right in front.

Staff

Cleanliness & Comfort

Hotel Villa Flori

Como

Spectacular. My favorite. Well located. Beautiful view. Very comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Funi

Bergamo

Authenticity & Character

Modern hotel in a mountain

Location

Staff

Cleanliness & Comfort

Grand Hotel Trento

Trento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Due Torri Hotel

Verona

Love the hotel and it’s location

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Glam Boutique Hotel

Vicenza

Hotel not bad. Breakfast could be better.

Authenticity & Character

Small rooms

Location

Staff

Cleanliness & Comfort

Small rooms

Hotel Ruzzini Palace

Venice

Very well located.

Authenticity & Character

Location

Accessibility, easy to walk around

Staff

Cleanliness & Comfort

Rooms

Activity Reviews

Venice Gondola Ride

Venice

Must do experience

Quality of Experience

Guides, Drivers and Staff

Transport

Private walking guided tour of Venice highlights

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Great help putting our trip together. We had some requests like bird watching and cheese making and Maria set it all up. Everything was seamless, which meant more time to enjoy the trip.

Andrea was so very patient and accommodating with us from day one. In the end, we wound up with the perfect trip from the pick up at the airport in Rome to the drop off in Venice. The hotels, drivers and tour guides were all fantastic. Rome, Maria Paola took us around and showed us everything including the perfect gelato place. In Florence, Simonea was incredible and we learned so much from her. Alessandro, our driver to Pisa went out of his way to show us the most beautiful spot in Venice and even recommended a great place for dinner back near our hotel. In Venice, Enrico showed us all around Doge’s Palace and went as far as the jails. The trip was impressively perfectly planned and can’t wait to go on another.

Hotel Reviews

Ca' Pozzo Inn

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Roma

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Fellini

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

The Jewels of Venice (St. Mark & Doge Palace)

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Pisa guided walk

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Florence private guided walk including Accademia Gallery

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum and Roman Forum - Private guide

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum skip the line ticket

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum and Sistine Chapel skip the line ticket

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museums and Sistine Chapel - private guide

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Rome Private Guided Walk

Rome

Maria Paola was our guide who was just fantastic. She was with us for 3 days. You can tell she loves what she does

Quality of Experience

Guides, Drivers and Staff

Everything about our trip was truly "Perfecto!" Irene was very responsive throughout the entire planning process and created exactly the itinerary that we wanted. We spent 2 nights in Venice, 3 in Florence and 2 in Rome. I was so impressed with every tour guide. Each and every one was so professional and so knowledgeable. I loved the personal nature of our tours being just for our group of 3 or a very small group. The personal and friendly nature of these tours made each day a joy! I can see how having a good guide to show the highlights of Florence and the Uffizi galleries is extremely important. The Tuscany wine trip was also very enjoyable as we toured with three other couples. It was wonderful to get to know people from all over the world. We were also extremely pleased with our hotels in each city. The location of each one was close enough to the action to make it easy to walk to many places, but quiet enough to feel relaxed. Each hotel had a local feeling and also with all the amenities you would expect in a 4 star hotel. And the breakfasts...fantastic! All of our transportation went off without a hitch thanks to all of the arrangements by Irene. We are so thankful for Irene and the beautiful trip that she arranged for us. We would definitely use KimKim again in the future!

Hotel Review

Hotel Santa Maria Novella

Florence

Extremely beautiful, artistic decor. Old world feeling with all the modern conveniences. Probably my favorite hotel of my trip. Front desk very helpful. Location is perfect on Santa Maria Piazza.

Authenticity & Character

The decor is beautiful and very historic feeling.

Location

Love being able to see the Santa Maria Novella church from our window. Wonderful piazza area - not too busy - just right!

Staff

Very helpful front desk - excellent help with restaurants.

Cleanliness & Comfort

Beds very comfortable.

Activity Reviews

Trastevere Afternoon Aperitivo & Food Tour

Rome

This evening was super fun! Our guide, Ali, was so knowledgeable and fun - we enjoyed each stop. Great food and nice to be in this old part of Rome. Definitely recommend!

Vatican Guided Tour

Rome

Thank goodness this tour was a skip the line tour. You should try to do the tour that is in the morning before it opens. Our tour guide, Barbara, was very good, but the whole experience would have been even better in the morning. It just didn't work out for our timeline. Do the morning tour if you can get it!

Guides, Drivers and Staff

So knowledgeable!

Venice Private Evening Stroll with Gondola

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

My mom and I had the absolute BEST time! We kept saying throughout the trip how amazing everything Alberto arranged for us was! I gave him a vague idea of what we wanted and some feedback and he created the perfect trip. Our personal tour guide, Pedro, in Florence was great! We learned so much and had a nice stroll through the city. The hotel in Florence was the perfect location. Right on a less busy square with a rooftop terrace with wine and snackes. The winery in Chianti was magical. It's like it's own little village. There is one restaurant on the property and a wine bar that has food as well. We did tour into the cellars and then had a four course meal paired with wines. It was amazing. We think our favorite was the wine experience on the Amalfi coast at Le Vigne di Raito. The owner was so lovely and inspiring! It was really cool to see the workings of the small vineyard after being at the large winery. The drivers were all phenomenal and went above and beyond to make sure we were taken care of and knew where we were going.
Alberto stayed in touch with us throughout the trip. I had so much confidence that he would be able to help us if we had any issues.

Hotel Reviews

Hotel Floridiana

Amalfi

The location of this hotel is right in the heart of Amalfi! It was perfect. It was a little chilly while we are there but there is a beautiful rooftop where guests can relax. The staff was so kind and the breakfast was in this charming room with great food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Castello di Fonterutoli

Fonterutoli, Siena

Beautiful remote location! Perfect for a relaxing few days. The staff at the onsite restaurant and wine bar were so kind! They made us feel so welcomed!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Guadagni

Florence

Amazing location with extremely kind staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wine Tasting and Lunch in Amalfi Coast

Italy

This was our favorite experience! It was just the two of us and the small staff on the vineyard. The owner cooked us a delicious meal and her guide was knowledgeable. The views were beautiful!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wine & Food Experience in the Tuscan Countryside

Italy

The cellar was amazing! Unlike anything I have ever seen. The food pairing at the Osteria was delicious. I was expecting a light lunch, not a four course meal with wine pairings! It was delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Guided Walking Tour of Florence

Florence

Pedro was so great! He was extremely knowledgeable. I am so happy Alberto suggested this. It was a very cool way to see the city.

Quality of Experience

Guides, Drivers and Staff

Transport

We just walked down the steps of our hotel and he was there!

Overall, the experience was excellent. Elena and Kim Kim did a great job planning out travels, every thing worked out smoothly in regards to transportation, all the drivers and tour guides were on time.

Venice
We arrived into Venice in the morning from an overnight flight, we were really tired from travels. We went to our hotel and the front desk notified us that rooms would not be ready till afternoon. Admit that the hotel in Venice was not the original hotel Elena had suggested, it was a hotel we found on our own. Overall the hotel and location was great, but wish the front desk would have just told us to go and tour the city and come back as we waited for several hours for the room. When we got our keys to the room, the house service was still cleaning the tub. This was probably the only hiccup, otherwise, our tour guide Natasha was great, we enjoyed the city, Gondola Ride, and the tour of St. Mark's Basilica and the Doge Palace, a great site to see!

Tuscany
We stayed in agritourism at San Leonino in Siena. The hotel and views were great!! This was a our headquarters as we went and toured the area of Tuscany, went to cheese farm and Wine tasting in Montepulciano. Tuscany is a beautiful place. On our free day, we loved our driver from the day before (Silvia) and hired her to take us on a day trip to Florence, which was great she showed us pretty much all the highlights of Florence!

Amalfi Coast
We stayed in Positano, due to weather, we had to reschedule our itinerary. Initially were scheduled for a day trip to Capri Island with a private boat tour around the island. However, the boat group had to cancel it and we were also scheduled for a sunset cruise which was also cancelled. It was surprisingly sunny and weather was overall okay, but due to wind currents for the first few days we were there did not go on the cruise. Elena and her team notified us while we were on the Train in advance and kept us updated throughout the trip. Since the private boat tour to Capri was cancelled, they made arrangements for transportation and a ferry to Capri Island from Sorrento, gave us a refund for the sunset cruise. This worked out well as we were also able to see Sorrento and enjoy the city, Capri Island was beautiful!

Rome
We were able to see the Colosseum, Roman Forum, Pantheon, Spanish Steps, Trevi Fountain, and a private tour of the city with our tour guide. Before our trip, we had expressed that we wanted to see and spend time at the Vatican. We were there on the 6th before Good Friday, as the impression we were told that everything was booked on Good Friday. We were under the impression we would see the Basilica as well, however, our tour only included the Vatican Museum and Sistine Chapel. This was initially disappointing as we thought the Basilica was included in the Vatican Tour. Rome is very hectic this time of the year, so everything did feel rushed. We expressed to our tour guide we did want to see the Basilica. She expressed to us that it was likely going to be closed the next day and our best chance to see it would be now, it was 530pm, she told us it would be open till 7pm, when we got into the line for the basilica, they did not let anyone in after 6pm. However, they said they would be open again tomorrow. Prior to booking our trip, we inquired about the possibility of attending mass on Good Friday. The Swiss Guard has the mass tickets so our best chance was to talk to them when were there. As expected, there was of course no mass tickets available. Luckily, the next day we had scheduled a Free Day for Good Friday for the chance to attend mass and maybe catch the pope. We came back the next day early morning to stand in line, entering the Basilica is free for everyone which we were not aware. We had a very pleasant experience in the Basilica as it was early morning and only few people were there, as my wife is Catholic, this was an amazing experience for her. We took our time around the Basilica, were able to do some prayers as well. Also, the top of the Basilica, the Cupola has tickets available to purchase. They did close the basilica at Noon in preparation for evening mass, we thought we could at least stand outside and watch from the monitors, as we were satisfied from the morning. We spent the day hanging out, and we saw people entering the basilica before mass time, we thought these were only people with mass tickets, but after asking around , I found out anyone can go inside the Basilica for mass!! The mass tickets were to just sit in the front, but we were able to get in, stand in the back and attend mass, and we saw the pope!

Overall, experience with Kim Kim and Elena was great. If there were any hiccups, Elena and Andre were reachable and kept us updated. The only feedback I would give is about Rome, there appeared to be a lot of misinformation that maybe unknown, our tour guide frankly gave us wrong information. But fortunately, it worked out perfectly the next day, as we had a very pleasant experience in the basilica, attending mass, and seeing the pope from a distance! I will use Kim Kim again in the future and I do recommend Elena and Andre.

Hotel Reviews

Hotel Degli Artisti

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Belvedere di San Leonino

Castellina in Chianti

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa Gabrisa

Positano

Views from the romantic suite are amazing! Staff was very friendly as well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palazzo Veneziano Venice

Venice

Overall, the hotel is great and prime location. The front desk made us wait for several hours to get into our room, wish they would have told us that room would not be ready till 2pm, exact check in time, instead of telling us to keep waiting all day for the rooms to be cleaned, and the house service was still cleaning the jacuzzi on the patio when we got our keys and checked in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vatican Museums and Sistine Chapel - private guide

Rome

Rushed

Vatican Museum and Sistine Chapel skip the line ticket

Rome

Rushed

Colosseum & Roman Forum skip the line ticket

Rome

Colosseum and Roman Forum - Private guide

Rome

Rome Private Guided Walk

Rome

Pompeii ruin visit with a private guide

Italy

Day trip to Capri Island from The Amalfi Coast - small group

Italy

Pienza time at your leisure

Italy

Went to Florence instead, Silvia was great.

Cheese farm visit and tasting in Pienza area

Italy

Small group visit of St Mark’s Basilica and Doge’s Palace

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Gondola ride (30 min)

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Hidden Venice and cicchetti experience

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

KimKim and the local tour guides and services took care of everything! Our family was able to just enjoy each city and our time together. Valeria was very knowledgeable and flexible in developing our trip plan, finding unique experiences to keep our kids engaged and our local concierge Barbara was absolutely amazing! Would definitely recommend KimKim to others and would use again for our future travels.

Hotel Reviews

47 Boutique Hotel

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mediterraneo Hotel Sorrento

Sant Agnello

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Brunelleschi Florence

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ai Reali Hotel Venice

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Path of Gods hiking

Italy

We ended up opted for a different trail at the recommendation of our guide due to the weather. It was a beautiful costal hike and included a stop at a small farm for brunch which our kids loved. Our guide Luca was incredible, highly recommend!

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Walking Tour and Accademia Visit

Florence

It was great to have someone local and knowledgeable pointing out the highlights. Lucia pivoted after learning that we had done the bike tour to show us sights that we hadn’t already been to and additional made sure to end the tour where we were hoping to go next.

Quality of Experience

Guides, Drivers and Staff

Early afternoon biking in Florence

Florence

Great way to see the highlights of the city!

Quality of Experience

Guides, Drivers and Staff

Transport

Mask Making workshop

Venice

Getting to interact with a mask maker and learn more about her craft was incredible. Being in the shop with her and it being just our family made this experience very unique and it exceeded our expectations!

Quality of Experience

Guides, Drivers and Staff

Venice Gondola Ride

Venice

Quality of Experience

Orienteering tour in Venice (for families and teenagers)

Italy

Silvia was incredible! She was very energetic and highly knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our trip to the Amalfi coast. Alberto was knowledgeable, very friendly and helpful and all the experiences he organized for us were absolutely wonderful. Highly recommended!

Hotel Reviews

Grand Hotel Santa Lucia Naples

Naples

Beautiful hotel, very well located, comfortable. Very good restaurant as well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Residence

Amalfi

Beautiful hotel, very well located, very friendly personnel. Wonderful restaurant as well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Walking Tour of Napoli

Naples

Daniela is a wonderful guide, she is very knowledgeable, friendly and kept it all interesting for us and our kids even on a rainy day.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Transfer to Naples with Visit of Pompeii

Italy

Our driver Antonio went above and beyond- the best. Tour guide Daniela was wonderful, very knowledgeable and friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Fiat 500 Tour

Italy

Fun and wonderful experience. Andrea is very friendly and knowledgeable of the area. We really enjoyed our tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Wine Tasting and Lunch in Amalfi Coast

Amalfi Coast

Beautiful experience, excellent wine, place and authentic lunch.

Quality of Experience

Guides, Drivers and Staff

Transport

All the tour guides were great!
Everything went smooth.
Enjoyed it all!

We thoroughly enjoyed our 3-hour walking tour in Rome with our highly professional tour guide Yevgen Lysenkov.
From the moment Yevgen picked us up at the hotel in Rome we felt his warm and inviting personality that highlighted our trip. He was accommodating, professional and personable. Having with us our 13-year-old grandson did not make the long walking tour easier! However, our boy felt that he was exploring the landmarks of Rome with a new friend and not just with the guide.

Yevgen has a deep knowledge and understanding of the history and culture of ancient Italy and made connections to modern Italy which made the archaic places come alive. This special way of presenting the places that Yevgen took us gave us a real appreciation of Rome and its place in history.

We truly rank Yevgen as one of our top tour guides and have already started recommending Kimkim and Yevgen to friends who are planning a trip to Rome.

Thank you so much for the memorable visit to Rome.

Alla, Bill, and Nick

The guides and drivers were excellent

My daughter and I have just returned from our 9 day whirlwind visit to Italy. 2 days each in Venice, Florence, Rome and the Amalfi Coast. We had the most wonderful time and made so many beautiful memories thanks to our Italian coordinator Lorenza who put together an itinerary that managed to include everything that we wanted to do and see. Indelible mental images of gondolas, canals and bridges; huge, beautiful churches including St. Peter's where we actually attended mass (mind blown)! The statue of David, lemons galore in lovely Positano, and new friends made on our wine tasting day in Tuscany.
All of our guides were knowledgeable and amazing. Vincenzo, Antonio, Simona, Alfonso and I know I'm missing a few names (sorry). They all went above and beyond (and brave, especially in Rome where the Easter crowds were quite overwhelming). Couldn't get enough of gelato, delicious! Trip of a lifetime - thank-you!

Hotel Reviews

Hotel Mignon Sorrento

Sorrento

Loved all the blue and white tile in our room and the balcony. Nice and clean. Walls a bit thin though. Could hear the family in the adjoining room. Staff very friendly and helpful and the breakfast was very good.

Authenticity & Character

The décor was blue and white and very sunny. The dining room was very pretty.

Location

Right in the middle of town and lots of restaurants close by.

Staff

We had a Good Friday procession that went past our hotel and the front desk personnel were very knowledgeable about it and explained it's meaning.

Cleanliness & Comfort

Everything fresh and bright and appealing.

Raffaello Hotel Rome

Roma

The elevator wasn't working and we had to change our room that was originally on the 4th floor to one on the 2nd floor which was still a bit of a hike up those stairs after walking 19,000 steps that day. But the room was nice and the staff very friendly and helpful.

Authenticity & Character

Loved the fabric wallpaper!

Location

Central to everything.

Staff

Very helpful.

Cleanliness & Comfort

Liked that they had two suitcase luggage racks as we were living out of our suitcases and were able to open them up without having them on the floor.

Ca' Pozzo Inn

Venice

Clean and comfy. Staff welcoming and friendly. Breakfast was very good.

Authenticity & Character

The fish market outside.

Location

Right by the canal and bridges.

Staff

Very kind.

Cleanliness & Comfort

Bed and pillows lovely and comfy.

Hotel Il Guelfo Bianco

Florence

Our room was nice and clean with lovely wooden, rosetted ceilings. Terracotta roofs from our window and the sound of bells ringing and pigeons cooing in the morning. Heaven. Staff were very helpful and friendly. A very nice stay!

Authenticity & Character

Location

Close to restaurants.

Staff

Very kind

Cleanliness & Comfort

Beds were comfy.

Activity Reviews

Fully day in The Amalfi Coast with driver assistance

Italy

Breathtaking views. Beautiful little towns. Positano was my favorite with it's cute shops and all those lemons! We had lunch at a waterside restaurant and watched the fishes swimming by.

Quality of Experience

To have someone else do the driving!

Guides, Drivers and Staff

Vincenzo was very patient and calm even though buses kept getting stuck along the route as the roads were so narrow. I was afraid we wouldn't have as much time in the 3 towns we were visiting due to the traffic jams but our guide assured us we would spend the time we needed even though we returned back over an hour late. I thought that was really kind of him.

Transport

A great driver considering the crazy road.

Pompeii ruin visit with a private guide

Italy

One of my favorite spots. Didn't realize how big Pompeii was. Amazing.

Quality of Experience

The surprise of how much there was to see.

Guides, Drivers and Staff

Our guide Antonio, was such a wealth of information and very nice.

Transport

Vatican Museums and Sistine Chapel - small group tour. Early entrance

Rome

An amazing day. But the crowds! It was Easter week. Our guide was so brave and we could not have gotten through and seen everything if we didn't have her. Highlight was attending Mass inside St. Peter's!

Quality of Experience

Mass in the biggest church in the world and part of my faith.

Guides, Drivers and Staff

Blown away with how our guide was able to maneuver her way through the hundreds of people in the Vatican museums and the Sistine Chapel. And none of our group got lost!

Transport

Colosseum and Roman Forum - small group guided tour

Rome

Great! We had a little rain but walked on undeterred. I had visited this site 55 years ago and was a bit disappointed that visitors were no longer able to go down to the bottom as I had done back then. Such an iconic building.

Quality of Experience

Guides, Drivers and Staff

Very good. Had lots of information.

Transport

Florence private guided walk including Accademia Gallery

Italy

Fantastic! Seeing the Statue of David was incredible. Our guide was very friendly and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

So kind and engaging.

Transport

Small group visit of St Mark’s Basilica and Doge’s Palace

Venice

St. Mark's was very beautiful and impressive. We didn't go up to the terraces or inside the Doge's Palace.

Quality of Experience

Guides, Drivers and Staff

Our guide was wonderful, smart and funny.

Transport

Met at convenient location - four people had signed up for trip, two of us showed up so we had a great
private tour! Driver was excellent - leader was fine, also - he was a seasoned photographer and gave us
important tips about cameras on cell phones - an added bonus!

Siena tour was thorough with lots of history - local woman really knows her stuff. San Giiminano very
touristy - we climbed up, had world famous ice cream and returned to van for trip to vineyard. a fair
bit of driving at rush hour.

only disappointment was the meal at the vineyard. we didn't get a tour - just a quick intro but then
sat in a lovely dining room - howere, our menu (no choices) was pedestrian at best. we watched others
enjoy beautiful offerings! wine was minimal but excellent. Thank you, Kim Kim, for remembering my
deposit and making these arrangements.

Jessica our contact person in Italy is the best, amazing and awesome. She really did take care of us. Always available whenever we need her
She did go above and beyond the call of duty.
The situation we had in Rome she handled it really well.
Ciiro our tour guide in Amalfi is awesome. He entertained us really well.
Overall we had a great time

Hotel Reviews

Hotel La Griffe

Rome

Great location

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Quirinale

Rome

Great service. Upgraded one Of our room after having a bad experience in the previous hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Maison Kalea

Sorrento

The hotel is really cute. The decor, the staff are Awesome. Maria the best cook. Kitchen is really clean.

Authenticity & Character

The color Coordination

Location

Close to city center

Staff

Maria

Cleanliness & Comfort

Overall

Boutique Hotel Galatea

Rome

Very poor. The hotel has a stinking smell. When we complained about they gave us incense but it didn’t help with the smell. It’s smells moldy and sewer. When we came back the room is open and there is a big blue bucket in the middle of the room . The smell stays in our luggage

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kraft Hotel Florence

Florence

The rooftop , the breakfast , the restaurant are really good.

Authenticity & Character

Location

Wish it’s closer to the city center

Staff

Willingness to help and answer all our question

Cleanliness & Comfort

The room and bathroom

Hotel Giorgione Venice

Venice

Nice hotel, friendly staff

Authenticity & Character

Location

Close to city center

Staff

Friendly

Cleanliness & Comfort

Activity Reviews

Full Day Tour: Positano, Amalfi & Ravello

Italy

Ciro , the singing tour guide, driver is the best. He entertained us with his Nm singing voice. He recommended the best restaurant for Lunch.

Quality of Experience

Guides, Drivers and Staff

Ciro is awesome

Transport

Half Day Tour from Florence to Pisa - including the Leaning Tower

Florence

The group tour was organized and our tour guide is amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum tickets

Rome

The tickets doesn’t include the Sistine chapel and the St Peter’s basilica , which I think is very important to explore. We don’t have a tour guide inside the museum. So we are lost most of the time.

Quality of Experience

Venice Gondola Ride

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Walking Tour with St. Marks Basilica Access

Italy

Our tour guide is the best. She really knows the history. We enjoyed every minute of it

Quality of Experience

Guides, Drivers and Staff

In order to celebrate her birthday, I invited my lovely daughter Sarit to a week long visit to Florence and Venice. It was very well planned and organized by Stephania from KimKim based on our requests and preferences. I must say it was close to 100% to our expectations. Every detail and guide/driver/museum visit went smoothly and the persons guiding us were always on time. That includes the cars from and to the airport, the hotels, the walking guide Irene in Venice, the boat taxis in Venice, the round trip train tickets from Florence to Venice, the morning breakfast offered in the hotels, the hotel locations and the kindness of the car service drivers. Food: the breakfast was prepared well and was pleasing. I am allergic to gluten therefore I can eat only gluten free which is not easy to find. I must point out that the Florence as well as the Venice hotel had a variety of gluten free items including bread, muffins, donuts and cookies. Disappointment: I would like to point out that the Florence hotel room was dignified located on the river with large windows but the television did not work; the sound when fixed came out of the bathroom (!) and the technician needed assistance as he did not know how to repair it. And there was only one channel in English. In addition, the heated towel racks in the modern bathroom did not turn on at all so all week our towels were cold; here too a technician came, claimed he had repaired the racks but no… they never turned on to warm the towels. The Venice hotel suite for one night was beautiful; there were only towels but no bathrobes. Strange to me….
I would like to complete my review with a huge compliment to Stephania and KimKim for granting us such a high level vacation! We will definitely recommend your services to all our friends. Kind regards, Bella Klein

Hotel Reviews

Al Theatro Palace

Venice

Location good. Close to stores and other hotels, restaurants.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Balestri

Florence

Great central location. Great breakfast even for persons allergic to gluten. Very friendly staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Tuscany Day Trip to Siena and San Gimignano

Italy

Large beautiful automobile, very clean and well taken care of. The female driver was friendly and knowledgeable. Two locations we enjoyed.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Venice Private Evening Stroll with Gondola

Venice

The English guide Irene was lovely. Spoke well, had a lot of knowledge . She was open, friendly, smiling and we walked and saw different sites we would not have noticed without her.

Quality of Experience

Guides, Drivers and Staff

Transport