Kimkim Trip Reviews for Italy

We were very disappointed that about 10 days before our trip, our hotel in Cinque Terre was downgraded significantly. The only way I was notified was when our final travel documents and train tickets were sent to us via email, there was one small line in the itinerary that said "Hotel changed to....." Then the description proceeded to describe the other, nicer hotel we had supposedly booked at for the agreed-upon price. When we attempted to reach Matthew multiple times and ways, we got no reply. Thus for our honeymoon delayed from 2020, 3 nights out of 7 were at a very average hotel. As 50-something professionals, we would not have chosen that hotel for our honeymoon. Also, when we got to Rome for our "VIP tour," with a private tour guide, we had to wait in line for over 30 minutes and I noticed our guide had tickets that said "last minute tickets." We had planned this trip for over 2 years, so there shouldn't have been any "last minute" tickets at all. Our guide, while nice and funny, had only a 6/10 command of English (acknowledging his English is better than my Italian, but for a tour guide.....) Some questions he simply didn't answer because he didn't understand. We used Google translate when necessary. On the plus side, Sabrina, from KimKim in the US, did try to rectify the situation for us and did comp us a meal out for the less than great service provided by Matthew and Bellarome travel.

Highlight of the experience:
- Meet & Greet responded fastly and efficiently when I needed to cancel and then shortly after rebook the whole trip because of a personal accident I suffered on the day I was supposed to fly to Italy. They were very understanding of the situation and reacted to my input as quickly as possible. Rosanna was the contact through all this challenge an she was very good.

Points for improvement:
- Cecilia took too long to disclose the names of the hotels for my appraisal. I became uncomfortable and decided to do my own research. I picked hotels for Rome and for Taormina, but when I communicated these to her she told me the hotels had already been selected and I would have to pay a penalty fee for changing hotels (even though she had not disclosed which hotels she picked at that time).
- In the Rome hotel, I asked Cecilia to make sure breakfast was added to the booking. After the booking was made I asked her to reconfirm breakfast had been added, which she did. When I finally received the detailed itinerary I discovered the breakfast had not been added after all. On the upside, after having been informed what happened (Cecilia was on holiday), Rosanna agreed that Meet & Greet would include breakfast and take care of the associated costs as compensation for Cecilia's mistake.
- The hotel in Sorrento was too far away from city center - I suppose this was intentional in order to provide the guest with a privileged view of the city, which in my case was not nearly worth it. I tried to walk to city center but the way there is not safe as there are no sidewalks and the pedestrians need to dispute space with cars on the road.
- Once again I felt that the travel plan was made by putting together pre-packaged activities, but apparently, there was no concern to see how these pieces would fit together, and how would the final product impact the user experience. As an example, for some activities hotel pick-up was included, while for others it was not. Because of the issue around the location of the hotel, transfers from and back to the hotel were important. I asked Meet & Greet and they said the reason for the disparity was the fact that the hotel pick-up was already included by a supplier of a certain activity, but the same did not happen in other activities. They therefore took no ownership of the user experience as if it were not their problem, just a matter of supplier selection.

Three tour guides were great. Drive through rural Italy was outstanding, Valle d'Italia. Matera very interesting as was Alberabello. Lecce was not as interesting. Old Town in Bari was very interesting as was Polignano aMere
.

Hotel Reviews

Hotel Zodiacus

Bari

Authenticity & Character

Location

Staff

Cleanliness & Comfort

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B&B Palazzo Bernardini Suite

Lecce

Authenticity & Character

Location

Staff

Cleanliness & Comfort

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Casale Ramunno

Ostuni

Authenticity & Character

Location

Staff

Cleanliness & Comfort

..

Ai Terrazzini

Matera

This booking was changed to La Dodici Lune. Very nice. Would recommend.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Once at location very nice.

Activity Reviews

Bari guided walk

Italy

Quality of Experience

⁹

Guides, Drivers and Staff

Lecce guided walk

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

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Alberobello self-guided exploration

Italy

Quality of Experience

Guides, Drivers and Staff

Matera Guided Walk

Italy

Guide terrific

Quality of Experience

Guides, Drivers and Staff

Transport

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Although he was not our original planner, Chris hopped right in and did a wonderful job of creating our Italian adventure. He communicated with us from the get go and always answered our questions/concerns timely. Transportation, tours and accommodations all went well. Athough the time was short, we felt like we were able to get a good feel for Florence, Lake Como and Venice, all special places that we would visit again.

Tours: We only had a few tours planned (unfortunately the museums were closed on Mondays in Florence) and Chris arranged several - one to the Accademia Gallery to see the David Statue and a walking tour of the city. I especially liked Deborah, the guide who lead the walking tour. She was very knowledgable and seemed to enjoy what she was doing. We were on our own in Lake Como which was nice not to have to adhere to a schedule. The food and wine tour in Venice was interesting but we felt the guide rushed through it as if she wished she were someplace else...

Transportation:
We had personal drivers for much of our trip. Cars were clean and comfortable. The bottled water provided was much appreciated. The drivers were all on time (actually early, for the most part) and even tho some did not speak much English, they had apps on their phones to help with communication. Our water taxi in Venice to the airport was a fun(and a little wet) ride. Maneuvering the train from Florence to Milan was a little tricky because nowhere on the board in the train station did it say Milan, but we went with the train number and time so we were ok. We had 2nd class tickets and the seats were quite comfortable. We thoroughly enjoyed our boat ride from Venice to Murano (extra charge) and tho we did not see a glass blowing demonstration, we found a gallery and made some beautiful purchases. We wish we had had more time there and also to go to the island of Burano.
We did not take a gondola ride, but used the city boat transportation both days we were there.
The ferry that took us from Como to Varenna was at times crowded but the scenery made it worth it.

Accommodations:
All were spectacular. I had changed a couple that Chris picked out initially based on my budget and they were well worth the upgrade. The Plaza Hotel Lucchesi in Florence had a most spectacular rooftop view of the city. The Palace Hotel in Como had a wonderful view of the lake from our room. The Hotel Antiche Figure in Venice was a small boutique hotel (no view from rooms) that was a personal favorite of Chris's and the couple who ran it was so kind and helpful.
Although we are not big breakfast eaters, all of the hotels provided abundant and delicious spreads each morning. And they thankfully all had A/C!!

Hotel Reviews

Hotel Antiche Figure

Venice

This is a small boutique hotel with helpful and friendly staff who went out of their way to assist.

Authenticity & Character

I loved the Venetian mirrors and light fixtures in the breakfast room.

Location

It is directly across from the train station and one of the water transportation stops. Walkable to just about everything.

Staff

Could not have been any more helpful and friendly. The owners really seem to enjoy all of their guests!

Cleanliness & Comfort

Room had everything we needed but the view was lacking (we faced the side of the building next door). Also, not a fan of the two single beds pushed together. Also, not a fan of the handheld shower wand.

Palace Hotel Lake Como

Como

Perfect location overlooking the lake.

Authenticity & Character

Location

Lakeside view was beautiful. Short walk to everything.

Staff

There was a mixup with the number of rooms we and our friend were to have but it got straightened out with no issue.

Cleanliness & Comfort

Comfy bed and bathroom shower. Not the step up kind that we see so often in Europe, but a walk in shower that is more to our liking.

Plaza Hotel Lucchesi

Florence

Our room was spacious and modern. Lots of closet space. We overlooked the river and the rooftop bar/small plates had a most spectacular rooftop view of the city. Bartender in the lobby bar was delightful.

Authenticity & Character

Location

Away from the crowds

Staff

All friendly and accommodating

Cleanliness & Comfort

Bed comfortable, good A/C and lots of room

Activity Reviews

Welcome to Lake Como

Lake Como

We had free time in Como to explore on our own. We took the Funnicular up the mountain for the most spectacular view of the lake and the town. The line to get in was long and it was hot and the bathrooms were a bit shady, but overall we enjoyed the excursion. The ferry to Varenna was very long but relaxing. There were multiple stops along the way but we opted to stop in Varenna, which was awesome!

Departure day

Italy

Our driver didn't arrive at the specified time, but the hotel owners quickly got a hold of him and he was there within 5 minutes. It was a fun ride to the airport. Once we departed the boat, there was a person at the dock to help us with our luggage, since the airport is a good ten minute walk away. This was helpful since we had a lot of luggage.

Cicchetti & Wine Tour

Venice

This was a private tour, just me and my husband and the tour guide. She took us to several small bars and we sampled small plates/tapas and wine in the busy Rialto (?) section of town. The food was a bit exotic for our taste - anchovies, octupus, creamed cod etc but that was described to us when we chose it. Wine pours were generous. Although we enjoyed it, we felt a little rushed through this tour and it seemed like the tour guide wished she were someplace else.

Best Of Florence Walking Tour

Florence

I thought our tour guide Deborah was great! She was quite enthusiastic and informative about her city and I loved her accent.

Afternoon guided tour to Accademia

Florence

It was good, but very crowded at the Accademia making it a little hard to focus on what our tour guide was saying.

We are so grateful to Maria Grazia, who helped us plan the perfect family trip to Italy and to Jessica for answering any questions immediately while we were there! The tours and tour guides with Liv Tours added so much history and life to our experiences! SaraG in Florence was particularly wonderful. The transportation arrangements were seamless and the accommodations each offered something special for our family! We can’t thank this team enough for helping provide a lifetime of memories!

KimKim organized an amazing trip for our family of four to Italy. Sonia, our travel agent, attended to our every request, and Daniela, our personal concierge, made sure that all of our transfers went seamlessly. The tours arranged (mainly LivTours) in Rome were outstanding. Our family was often alone or with one other couple so our tours were private and efficient. The tour guides, Jonathan, Elena and Gio, were knowledgeable and friendly. Our transfer from Rome to Sorrento was smooth and quick. We had a wonderful tour with Jean Luc in Pompei and very intimate local tours throughout Sorrento and the Amalfi coast of a winery, lemon grove, cheese farm and pizzeria. Every outing felt intimate and authentic. Overall, I would give KimKim 5 stars for exceeding our expectations. I will, without question, use their services for future travel.

Hotel Reviews

Hotel Corallo

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

47 Boutique Hotel

Rome

Clean, attention to detail, every amenity available

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Lemon Grove- Mozzarella Farm in Sorrento area

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Visit of the Amalfi Coast villages with wine tasting and lunch at Tenuta di San Francesco

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sorrento Coast & Capri Boat Tour

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Small Group tour of Colosseum underground, Palatine Hill, and Roman Forum ( max 6 people)

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private golf cart tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful trip traveling through Venice, South Tyrol, and the northern lakes region of Italy. Jessica helped us book a sensible itinerary, with stays at boutique hotels (often recently renovated) that we would not have easily found ourselves. She set us up with several terrific local tour guides, including a family-owned restaurant where we made pasta in a private class and enjoyed a fabulous meal overlooking the countryside. Post-pandemic, the tour guide industry has shrunk as people have changed careers, so it is definitely worth going through a knowledgeable and connected travel agent.
Jessica was also extremely responsive and sensitive to our budget objectives. We also through her a last-minute curveball in adding a friend's child to our reservation the week before we left, and she was able to maneuver quickly to arrange this for us, saving us time and stress. I highly recommend her and the kimkim platform for a well-planned vacation.

Hotel Reviews

Hotel San Giuseppe

Cernobbio

Rooms are clean and comfortable enough, with air conditioning. We only give it 4 stars because it wasn't as nice as the other hotels where we stayed. However, we loved the very personalized service by Maurizio and his family who own the hotel. Great restaurant - we had dinner there one night. A little gem.

Authenticity & Character

Location

Staff

Loved Maurizio!

Cleanliness & Comfort

Borgo Stazione Bike Inn

Valeggio sul Mincio

We loved this place, also recently renovated. Nice continental breakfast. Staff were so friendly. The only issue with the kids' room with the hammock was that the shower is open to the room - just glass - so there isn't privacy on that front. Our treehouse suite also had a lovely soaking tub next to the shower. You can rent your Lake Garda bikes directly at this hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Goldenstern Townhouse

Bolzano

gorgeous, artful decor, newly renovated. We had a spacious suite. We loved this place. They had a great interior designer. Wonderful continental breakfast included.

Authenticity & Character

Location

central

Staff

Cleanliness & Comfort

Ca' dei Proverbi Suites

Venice

great location, newly renovated

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Cooking Class - How to prepare the famous Valeggio Tortellini (Wednesday and Thursday morning)

Italy

don't leave Italy without doing a cooking class! We were all inspired to go home and make our own pasta! Kids especially loved it.

Quality of Experience

Guides, Drivers and Staff

Transport

The historic centre of Bolzano

Italy

Highly recommend - Bolzano is such an interesting town.

Quality of Experience

Guides, Drivers and Staff

Transport

Best of Venice tour: Murano Island & Guided Walking Tour with St. Mark's Basilica

Venice

Our tour guide lives in Venice and was so knowledgeable and personable.

Quality of Experience

Guides, Drivers and Staff

Transport

Jessica created an incredibly memorable trip to Italy. Her attention to detail was impeccable, and her recommendations were very thoughtful. We didn’t have to worry about a single thing, Jessica took care of everything. The communication was exceptional, Jessica has earned my trust and we will use her services again.

Hotel Reviews

Yes Hotel Rome

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Piazza Bellini & Apartments

Naples

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tasso Suites & Spa

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Boutique Hotel Galatea

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full immersion of cooking class and wine tasting

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Positano, Amalfi and Ravello in a Shared Day Tour from Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Exclusive Capri Boat Tour from Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Rome in a Day Tour with Vatican, Colosseum & Historic Center

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Harris and the rest of the team were amazing to work with. Harris helped us plan an unforgettable honeymoon with the perfect amount of planned activities and free exploring time in between. The level of communication and his attention to detail to make sure our travels to 3 different cities in Italy were top notch. The detailed recommendations of what we could do with our free time really helped guide us to explore without any stress of where to go/safety/etc. The rest of the team was also phenomenal with extremely quick responses when we had some issues downloading our ticket vouchers for activities and each time got back to us within minutes it seemed! We will definitely use them again for future trips!

Activity Reviews

Aperitivo & Stroll around Sorrento

Sorrento

Great walking tour of Sorrento! This was a great way to get us outside of our regular comfort zone and see parts of the city that we hadn’t even known existed. His recommendations for dinner at the original marina and the hotel bar for the aperitivos were amazing and both spots we probably would not have found on our own. Highly recommend!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Local transfer in Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Tour

Rome

Alessandro was an amazing tour guide! He was extremely knowledgeable and personable. Very reception to how the group was responding (on an exceptionally hot day) and gave the perfect level of informaron while also making it more of an open discussion. He also shared information about the city and recommendations for gelato after the tour! Would highly recommend!

Quality of Experience

Guides, Drivers and Staff

Alessandro was amazing!

Transport

Private Amalfi Coast Boat Tour from Positano or Amalfi

Amalfi Coast

This was the best way to end our honeymoon! Our skipper was amazing, pointed out some sights to take our photos against, but gave us a lot of privacy. It was an amazing boat tour with a quick 20 minute stop off at Amalfi for us to walk around and get a snack. He was extremely courteous and it was an excellent experience!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Harris was a great resource from our initial interaction to our last. He even helped plan the proposal including securing a photographer in Venice! He really went above and beyond to make sure our trip went smoothly. Our favorite activities were the Chianti Wine Tours and the Santorini Catamaran Cruise at Sunset - both are not-to-miss events. Thank you so much for the trip of a lifetime!

Activity Reviews

Morning Catamaran Caldera Cruise

Santorini

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Food tour in Naxos town

Naxos

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Wine and Olive tour

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Private Sunset & Aperitivo Gondola Ride

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

We had a fabulous trip to Italy -- Rome, Naples, Pompeii Sorrento and Amalfi - with the help of KimKim's services! Every planned excursion/tour that Valeria helped us plan went off without a hitch. All the guides were top notch too.

My only wish is that we planned a little more down-time. With so many great things to see, it was easy to want to do it all. While we enjoyed the e-bike ride on the Appian Way, especially getting out of the city a bit, we probably could have skipped that one.

We highly recommend the golf-cart tour as a way to see the highlights in Rome after arriving from the states. While it was too early to check into our VRBO, we were excited about seeing the city while not having to do too much walking. Marco, our guide, was terrific! Also, Daniela, who coordinated our efforts on the ground during the trip was great too. She was on top of our itinerary and was always available for question or two.

Activity Reviews

Sorrento Coast & Capri Boat Tour

Italy

Boat ride guides were great but time on Amalfi not so great because it was SO crowded. Guide provided some helpful guidance about what to do on the island but it could have been clearer and a map of how to get back to the harbor from various locations on the island would have been helpful. He showed us this on his map but having our own copies would have been better. Guides made the trip on the boat a lot of fun and were engaging.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private transfer to the Amalfi Coast via Pompeii UNESCO Archaeological Site

Italy

Our guide was SUPERB! We learned a lot from him during our two hour tour . He was one of the only guides that effectively adjusted how he presented information to engage the two teenagers.

Quality of Experience

Guides, Drivers and Staff

Transport

Street Food Tour in Naples

Italy

This turned out to be a little different than I expected! While the food we tried was good and it was fun, it was less organized than I expected in terms of what to try, where to get it. The guide asked us what we wanted to try and we told her some things but it would have been more helpful if she had shown us a list of options so we knew what was out there. Also, there was long waits for some of the things we did want to try -- like pizza and pasta from Napoli - that took away from the overall experience.

Quality of Experience

Guides, Drivers and Staff

Cycle the Appian Way - Bike or e-Bike tour

Rome

This experience was good - not great. Tour guide pointed out a few things along the way but otherwise it was mostly an enjoyable e-bike tour that gets one outside of city centro. Of all the excursions we went on, this one I would consider skipping and having the free afternoon instead. Teenagers enjoyed it.

Quality of Experience

Guides, Drivers and Staff

Private Colosseum, Forum Tour & Palatine hill

Rome

This is a GREAT tour for all, including teenagers! So much to see and learn about. Highly recommend. Exceeded my expectations.

Quality of Experience

Guides, Drivers and Staff

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

Very knowledgeable and friendly guide. Small group tour that only included two additional folks. We learned a lot.

Quality of Experience

Guides, Drivers and Staff

Private Trastevere & Jewish Ghetto Tour of Rome

Rome

Very knowledgeable guide. For some reason the guide thought the tour was 3 hours - not 2 - which meant she paced the tour a little more slowly than we would have liked - which was important since it took place before dinner on our second day in town and we were all a little hungry and tired. We ended the tour after about 2.25 hours - once we figured out the disconnect.

Quality of Experience

Guides, Drivers and Staff

Transport

Private golf cart tour

Rome

Guide was GREAT! Perfect way to start a visit to Rome after flying all night.

Quality of Experience

Guides, Drivers and Staff

Transport

Location to meet our driver was very convienant.

Marcello was our local guide and he was just amazing. We had the best trip - everything we saw and did was great. It was a nice variety and we felt we got to really get a flavor of the island. The hotels we stayed at were all lovely.

Kimkim was wonderful in planning our trip to Italy. They made a personalized trip that engaged the entire family. From our seven year old who hung on every word from our wonderful tour guide explaining about gladiators at the coliseum , to our teenagers who loved hiking the Path of the Gods, it was perfect for us. Our drivers were prompt and engaging and tour guides were extremely knowledgeable. The variety of activities meant something for everyone.

Had a great time in Italy with Maria and her crew! All of the arrangements, transfers, reservations etc were smooth. We loved all the tours and the amazing tour guides in Rome, Florence and Venice. We got to enjoy all of the sites on a stress free trip. Thanks to Maria and everyone at Storywalkers.

Our family vacation through Italy was wonderful. With KimKim's help there was something for each member of our family. We experienced tours that engaged everyone from our seven year old, our teenagers and ourselves. The experiences were designed with each of our interests in mind and tour guides were extremely knowledgable and personable. Everything from the amazing food tour and winery to the cultural experiences were carefully planned during a busy travel season.
There was confusion over a locale to begin one of our tours which Kim Kim quickly solved by ensuring we were able to join another tour an hour later and the problem was quickly resolved.
Our transfers went smoothly between cities and within cities and drivers were quick to explain details about locations and make suggestions on activities.
Thank you for your assistance in having a wonderful time with our family.
Kimberly & John Emmert

The trip to Italy and Greece is one of our most memorable trips. Eleni understood our requirements perfectly and arrange the stays, travel and other arrangements to perfection.

We were given choices of unique farm stays, borgos which we would not have found otherwise. Especially in Greece, we would have never ventured into Meteora and Zagori region without Eleni's inputs. That part of the world is magical and is one which we would have never figured out without the advice of a local specialist like Eleni.

She was very patient with my multiple queries and made changes as needed.

Would love to travel to Greece and Italy again with her support.

Best wishes

Our trip to Italy was AMAZZZING! Thanks to Andrea's help, it was flawless. I will always recommend and use KimKim when I plan international trips. Every detail from hotel choices, train schedules, car pickups and the selection of tours were impeccable. Andrea checked in with us multiple times throughout our trip and it was comforting knowing that Andrea was a phone call away if we had any issues. Andrea is extremely professional as was the entire Kim Kim crew. I could not be happier with our trip and Andrea's recommendations at every level. Thanks for helping our family plan the trip of a lifetime! You are aweome!

Hotel Reviews

Hotel Degli Artisti

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Murat Positano

Positano

The setting is beautiful and I loved the view of the Mediterranean from the pool. The entire staff was very helpful and Rosita was amazing! So lovely and warm!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel L'Orologio

Authenticity & Character

Location

beautiful views of the Grand Canal

Staff

Cleanliness & Comfort

Activity Reviews

St. Peter's, Vatican Museums, Sistine Chapel and St. Peter Basilica - private guide

Rome

She was an excellent guide with tremendous knowledge.

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum and Roman Forum - Private guide

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Day trip to Capri Island from The Amalfi Coast - small group

Italy

In retrospect, I would have preferred to have rented a more luxurious faster boat. The captain was excellent, but the boat was not very comfortable. It was a long ride, over an hour and a half, and the seats were not very comfortable. I had a better experience in Nice renting a faster and more comfortable boat. We did enjoy swimming in the grottos, but I should have selected a more comfortable boat.

Quality of Experience

Guides, Drivers and Staff

Transport

Uffizi Gallery Guided Visit (private guide)

Florence

She was a very knowledge and interesting guide with a vast knowledge of the art history. Enjoyed the tour a lot

Quality of Experience

Guides, Drivers and Staff

Transport

Florence private guided walk including Accademia Gallery

Italy

She as an excellent guide and very knowledgeable and friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Cicchetti guided experience

Venice

Giovanni was lovely

Quality of Experience

Guides, Drivers and Staff

Transport

The Jewels of Venice (St. Mark & Doge Palace)

Venice

This past July my wife, daughter, and I enjoyed the most incredible trip through central and southern Italy. Francesca, our travel specialist, arranged wonderful hotels, engaging tours, and very reliable transfers. Our trip began in Rome at the 47 Boutique Hotel which, while small, was modern, charming, and ideally located. We were a short walking distance from Trastevere and all the sights in Centro Storico. Then, in Sorrento, we stayed at the Grand Hotel President which had stunning views of the coast. While there, we took trips to Positano, Amalfi, and Ravello with Colomba from I Go Travel. Colomba could not have been more friendly, and she was wonderful with our 10 year old daughter. We were also driven by her brother Giuseppe from Naples to Sorrento and then from Sorrento to Pescara. I would highly recommend Giuseppe (also from I Go Travel) for any transfer travel needed in Central/Southern Italy. In Pescara, the final leg of our trip, we stayed at Villa Maria Hotel which had gorgeous grounds, a delicious restaurant, and a number of beautiful pools. While in Pescara, we got to meet Francesca and thank her in-person for helping to arrange the ideal itinerary. From the planning to the trip itself, she was available, collaborative, and highly responsive. We will be forever grateful to her and all the guides for helping create a trip rich with such beautiful memories.

We cannot describe how happy we were with the level of professionalism and attentiveness we had working with kimkim. Andrea and Giustino took excellent care of us virtually. If ever we had a question they were right there to answer us. They made sure we had everything we needed, hotels, train tickets, restaurant recommendations, excursions, etc. Perfection. Truly.

The experience they booked us was better than we could have hoped. Our guides were excellent, especially Isadora in Bologna. She was very knowledgeable and a blast to spend the day with. Peter at the Hotel Gardena was very helpful and a hoot. Everyone at the family owned and operated Hotel Reginella in Positano were lovely. We would definitely stay with them again. And we cannot forget the boys on the boat to Capri. They made the day super fun. We really did have a trip of a lifetime. Turning 50 in Italy was a dream come true.

My sister was so impressed with kimkim she is booking her Argentina trip with them.

Thank you so very much Andrea for being so wonderful. We hope to work with you again someday.

Jennifer, Jeralyn, and Melissa

Brilliant! Do not hesitate!! This is our second time using Kim Kim as a travel service. Their team was incredible, there for us at every stop, and moment of need. Even when things didn’t go as planned (which can happen) their members were diligent & present by phone, text, email immediately. Cannot recommend them strongly enough. Their suggestions for things to do as a family, excursions, hotel recommendations were perfect!

Hotel Reviews

Hotel Modigliani

Roma

Good location & helpful staff

Authenticity & Character

Location

G

Staff

Cleanliness & Comfort

Casa Howard Firenze

Florence

Fun & well located. Great staff recommendations

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Borgo di Pietrafitta Relais

Castellina in Chianti

stunning

Authenticity & Character

Location

Vistas

Staff

Cleanliness & Comfort

Activity Review

Vatican Guided Tour

Rome

Wonderful ! Was not enough time - even at 3.5 hours

Quality of Experience

Seeing everything

Guides, Drivers and Staff

Answered all my questions

Transport

Great guide & experience