Hi Janine,
thank you so much for leaving your review! Of course thanks to whatsapp we were in touch daily.
I'm sorry about the guides and if they seemed overworked, as you can imagine the summer, the heat, the crowds (especially this year with the Jubilee) is really taking a toll on them, but in no way is this an excuse, so thank you for acknowledging that and understanding.
I'm pleased you enjoyed the Hotels, Le Clarisse is definitely a favourite of ours too, being in such a large busy city and then enjoying the calmness and charm, really helps recharge!
The Central Wellness was picked because it's not right in the center but not too far away, being in the center of Sorrento, especially when on such a busy schedule and with kids, can really take it's toll as young tourists are often in the streets until 3am (I'm sure they think it's Ibiza) so being a little tucked away, really helps on the sleep factor!
I know Isernia was a success too, of which me and Givoanna are so happy about, fate after all!
I tried to add the hotel in Ischia for you but as it's not yet in the kimkim's DB we didn't make it in time for the review, but I know how much you liked that too.
Thanks again Janine and your family for booking with me, I'm so happy you all enjoyed your holiday and we all look forward to your next trip to Italia!
Melanie, Giovanna and the rest of the team at ItalyCharme and Kimkim!