Kimkim Trip Reviews for Chile

Our local specialist, Jesse, did a wonderful job throughout! She was receptive to our ideas, chose locations and excursions that matched our interests, and was flexible and patient as we worked out the details for two couples--one pair of native Chilenos and one pair of English-speaking US citizens. She was available for last minute questions late at night and early in the morning. We felt well-taken care of the whole time. In terms of our experiences, our stay at Hotel Las Torres Patagonia was a splurge but was well worth it. The location inside the park was extraordinary, the rooms and food were exceptional, and the folks who worked there could not have been more welcoming. Two excursions stand out in our minds as experiences we will never forget. The first was the boat trip to Isla Magdalena to see the penguin colony there. Jesse reserved VIP tickets for us, which gave us an opportunity for good views, a nice snack, and personalized information from Guillermo, a guide from Fiordos del Sur. Another memorable tour was the day we spent hiking from Sarmiento to Amarga Lagoon in Torres del Paine National Park. Our guide, Pedro, with Patagonia Planet was fantastic! We appreciated his ability to speak both Spanish and English, the tour van with big windows that offered all of us a great view, and his patience and knowledge in answering the million questions we asked about the flora, fauna, geological features, and cultural history of the park. This trip really was the adventure of a lifetime, and we could not be more appreciative of the services Kimkim offered!

Hotel Reviews

Hotel Las Torres Patagonia

Torres del Paine

The hotel is certainly pricey, but its location in the park was well worth the money. We could walk out the front door and immediately start trekking. It was also a warm and welcoming place to rest after a long day of adventures! Our reservation was "half-board," and the breakfasts and dinners were exceptional. Every staff member we encountered went out of their way to be helpful.

Authenticity & Character

Location

Right in the park! We could hike to the base of the towers.

Staff

Cleanliness & Comfort

Great showers!

Hotel Costanera

Puerto Natales

New and modern accommodations, a nice breakfast, and a friendly, helpful staff. The hotel was a little off the beaten path, but we were able to walk to the center of town, though getting an Uber was often more convenient. The location on the water was nice!

Authenticity & Character

The women who worked the front desk were welcoming and helped us to make dining reservations each evening.

Location

Not in the center of town.

Staff

The women who cooked and served breakfast could not have been friendlier.

Cleanliness & Comfort

Everything was clean and comfortable.

Activity Reviews

Hike from Sarmiento Lake to Amarga Lagoon

Chile

The route was amazing and so was Pedro, our guide!

Quality of Experience

The route offered us extraordinary view of both Los Cuernos and Los Torres. Seeing guanacos and native birds was a thrill, as was seeing the cave paintings and imagining those who traveled this route before us.

Food

Box lunch was convenient and delicious.

Guides, Drivers and Staff

Pedro was SO knowledgeable and shared his knowledge generously in both English and Spanish. He was also extremely responsive to our needs and abilities.

Transport

Nice big van with big, clean windows.

Boat Tour to Balmaceda & Serrano Glaciers

Chile

Full disclosure: The day we took this tour could not have been wetter. It poured rain the whole time, and everyone on the boat was soaking wet before we were finished. It limited the views of this incredibly scenic place. The windows were steamed up, and most people never went out on the decks because it was raining so hard.

Quality of Experience

Food

Everything. We stopped at an "estancia" for lunch. It seemed more like an event venue, a giant room filled with tables. The wait staff was insufficient for the number of people they were trying to serve. We waited forever to be served, making the lunch take hours. The food was poor. The specialty of the house--lamb--was dry and overcooked. What a disappointment! We would have preferred to have skipped this part of the experience altogether.

Guides, Drivers and Staff

There was little in terms of a guide. The narration came over a loud speaker, and because of the noise level of conversation on our deck, we could hardly hear what was being said.

Transport

Full-Day Tour of Torres del Paine National Park

Chile

This trip was disappointing. Our tour was for just the four of us, but the small SUV we rode in required that one of us sit up front with the driver, while the other three sat in the back, with someone in the middle seat. Not ideal for looking out the windows, which was a big part of this driving tour. Two of us were native Spanish speakers with good English, and two of us were native English speakers who know a little Spanish. Our guide was fluent in Spanish, but his English was definitely not fluent. The result was that he spent 90% of the time conversing with the Chileans, and much less time talking with the English speakers. It was frustrating when we had questions. That being said, we visited some beautiful parts of the park, places we never would have seen if we had been driving on our own.

Quality of Experience

Food

We had box lunches which were very good.

Guides, Drivers and Staff

A guide for English speakers who is truly fluent in English.

Transport

A larger vehicle with bigger windows.

Penguin Colony on Magdalena Island

Chile

Seeing penguins up close was amazing! Although all visitors to the island are required to stay on the paved path, we never felt herded or rushed. The walk was self-paced, and a number of guides were spread out during the walk to answer questions and give more information.

Quality of Experience

Guides, Drivers and Staff

The guide, Guillermo, who was assigned to the upper deck, set up a big map that helped us to visualize where we were and what made that route on the Straits of Magellan so special.

Transport

Safety was a primary concern of the staff, which we appreciated. The seating was comfortable, and the big windows allowed us to have clear views as we travelled.

Toda la organización, respuesta rápida, información, calidad de los hoteles, muy buena y muy recomendable.
Lo único que falló, fue el auto que nos fue a buscar a Pta. Arenas, no era para 4 pasajeros, viajamos apretados y algo incomodos. El guía aunque muy amable y servicial no tenía dominio del inglés lo que dificultó conocer los lugares visitados. Esto se hizo más evidente cuando nos tocó un guía muy instruido y con dominio de inglés en el último día de en Pto. Natales.

Jesse did a fantastic job coordinating my trip. It was easy to communicate with her in advance of the trip. When I got in country, everything ran smoothly. All of the guides and drivers showed up as expected in the right location and on time, the excursions were a lot of fun, and the hotels were as expected. I had no reason to be in contact with her while in country, which is exactly what one would hope to be the case. My only recommendation would be to let the traveler know in advance of the formal entry requirements/forms for Easter Island. I learned through the LATAM website that I needed some special documentation for Easter Island. That made me a little nervous and would have been niceto know in advance. Aside from that, flawless!

Hotel Reviews

Holiday Inn Santiago - Airport Terminal

Santiago

Easter Island Eco Lodge

Hanga Roa

Wasn't the best hotel but I intentionally skimped on this hotel to save money. So I got what I paid for.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Took a little bit to understand how to get hot water. Had a couple days of cold water at first. Had a broken light in my room that took a while to get fixed. I couldn't get the screen door in the back of my room to lock--not sure if it did. But again, as expected for a two-star hotel.

Hotel Director Vitacura

Santiago, Vitacura, Región Metropolitana

Activity Reviews

Trekking in Easter Island

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Easter Island Highlights Tour

Easter Island

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Orongo Morning Tour and Ahu Akivi Afternoon Tour

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Santiago City Tour - Private

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

I had a fantastic time in Chile and was given huge amounts of reassurance from having local people who I could access via Whatsapp throughout my trip. As a woman travelling on my own in South America I felt safe and organised. There were a couple of hiccups but these were resolved quickly by the team who were prompt in their responses and professional. I generally organise my own trips but I didn't have time on this occasion and I was pleasantly surprised by what I could fit in by handing the responsibility over to someone else!

I have nothing but FANTSTIC things to say about KimKim, Responsible Travel, and the entire team that helped us plan and bring to life an amazing trip to Chile. The KimKim platform is excellent for communicating and planning travel; Both Tamir and Cami were super responsive during the planning process, filled with suggestions and advice about what to see and do during our time in Chile. Once we arrived in Santiago, we were met by our extraordinary guide, Angel, our on-the-ground local expert resource and friend. Angel was incredibly welcoming, knowledgable, flexible and creative in his approach to sharing his country and culture with us. He was very responsive to our needs, and totally game for unusual requests (like a mid-winter swim in the ocean!). We had four weeks of travel in Chile, and things went very, very smoothly; KimKim dealt with all the bookings (lodging, transport, tours), and Angel and the KimKim team were always there for us to answer questions or provide us with additional information. Santiago was the base out of which we traveled, so we were able to connect with Angel throughout our time in Chile. Angel is, quite simply, a fantastic guide, and he’s now a good friend. We look forward to returning to Chile and reconnecting with him!

Many thanks to the KimKim team for all their help in making our Chile adventure so epic!

Hotel Reviews

Hotel Lady Florence Dixie

Puerto Natales

great location, basic comfortable room, a bit noisy

Hotel Gomero

Hanga Roa

Beautiful place, run by two wonderful sisters. Lush landscapes, large and comfortable room. Super helpful folks.

Hotel La Casa de Don Tomás

San Pedro de Atacama

So beautiful, an oasis in San Pedro de Atacama. The grounds are peaceful, especially loved the platform beneath the trees, for lounging / meditating.

Hotel Ultramar

Valparaíso

wonderfully welcoming place, quiet location.

Hotel Diego de Velazquez

Santiago

Super friendly and helpful staff. Great location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Astronomical Tour - Atacama Desert

San Pedro de Atacama

Communication breakdown led to us not being informed about tour cancellation because of sky cover. Tour went the following day. Beautiful time in the desert, moon was bright so star-gazing was just OK.

Valparaiso and Viña del Mar- Shared Tour

Chile

Large bus group tour to Valparaiso was good. Street art was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Chilean Food Tour & Picnic with a View of Santiago

Santiago

Fantastic! Touring the markets with Angel was the perfect introduction to Chile. Gastronomic bliss! Really really enjoyed the beautiful sunset picnic above the city. Hospitality from the heart!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Overall a great experience - our guides Javier, Manuel, Angel & Jenny were a lot of fun! We learned alot and were able to pack in a lot of great experiences in a short amount of time. Chile is a beautiful country!

I had the most wonderful 6-day trip organised by Francisco via KimKim. As a solo traveller, I was a bit nervous, but Fransisco ensured I had a safe, action-packed trip through Chile and Bolivia. All logistics were taken care of. The tours were great, with guides who spoke English. The driver was safe when touring through Bolivia.

I would definitely refer my friends/family to Francisco for help in planning their trip in South America!

Our guides, Lorena and Johnny; and our drivers, William, Ivan, and Carlos were excellent. The driver who took us to and from the Chilean/Bolivian border knew the procedure very well. The guides were exceptional, having very good local knowledge, cultural, political, geologic, archeological, etc. information. Their English language skills were very proficient and this was helpful for us non-Spanish speaking visitors.

The guides listened to our needs and wants and adjusted schedules accordingly. They understood that our group was photographically oriented and they readily accommodated our needs. They also were aware of good photo locations. They were customer-focused and attended to our needs. The afternoon snacks and beverages offered by the guides was a classy touch. Guides and drivers were on time.

Hotel Reviews

Hotel Noi Borde Loa

Calama

Authenticity & Character

Well appointed and decorated

Location

Convenient location to the airport

Staff

Staff was somewhat lackluster, especially with the dinner service.

Cleanliness & Comfort

Tayka Del Desierto

Ojo de Perdiz

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tayka de Piedra

San Pedro de Quemes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel de Sal Luna Salada

Uyuni

Authenticity & Character

Location

Staff

Staff was unresponsive to our requests to control the noise made by 80 high school students running, yelling, etc. in the halls and rooms until 3:00 am on the two nights we stayed.

Cleanliness & Comfort

Mallku Cueva

Villa Mar

Clean, quiet, nicely decorated. Simple meals. Friendly staff.

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Friendly and attentive staff. The restaurant served very good food a reasonable prices.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Explore Yerbas Buenas & Rainbow Valley

San Pedro de Atacama

Good breakfast, nice scenary. Felt a bit rushed with the photography, as we were a private group.,

Quality of Experience

Guides, Drivers and Staff

Transport

Ancestral Convoy with Llamas

San Pedro de Atacama

Quality of Experience

Competent local guide, just wasn't interesting for me.

Guides, Drivers and Staff

Knowledgable, competent, friendly, helpful

Transport

On time, clean vehicles, comfortable

We spent two great weeks on our trip, one in the Atacama Desert in Chile and one in Uyuni, Bolivia. Our guides in Chile, Lorena and JD, were so knowledgeable and fun. William, our driver, was very kind and patient. Our guide Jhonny and our drivers Carlos and Iván in Bolivia were equally as wonderful. We felt so well cared for during the entire time. Our guides and drivers even prepared delicious breakfasts and lunches for us while we were on the road. All we had to do was sit back, relax, and have fun! We didn't always sit back and relax; sometimes we did some hiking, too. We felt the whole trip was very successful. Thank you to Lorena at Kimkim for setting everything up for us and allowing us not to have to worry about anything. I was nervous about crossing the Bolivian border, but since we had prepared so thoroughly beforehand, it wasn't difficult at all. If you're an American, fill out paperwork online at Bolivian website and have it printed along with the USD cash to buy the VISA. I highly recommend this trip. So beautiful!

Hotel Review

Hotel La Casa de Don Tomás

San Pedro de Atacama

Our stay at the hotel in San Pedro de Atacama was mostly pleasant. While they occasionally had issues with hot water, they worked hard to resolve it. The restaurant was excellent, and the staff was very kind. The laundry service was a big plus as well.

Activity Reviews

Discover the Salt Flats of Uyuni

Chile

Discovering the Salt Flats of Uyuni was a magical experience. The drivers made it fun with creative photography, and despite initial reluctance, we all participated and ended up with some fantastic photos.

Stargazing Experience

San Pedro de Atacama

The Stargazing Tour was an unexpected delight. JP gave a great presentation before the tour, and his wife Valeria was very knowledgeable during the telescope session. It exceeded our expectations. It was a very pleasant surprise that it was so interesting.

Wildlife Photo Safari

San Pedro de Atacama

The Wildlife Photo Safari was an incredible experience, especially thanks to our guide JP. We even managed to see a puma, which was thrilling. JP was very knowledgeable and made the whole safari worthwhile.

Enjoyed Lorena’s knowledge of the history and current affairs in Chile. Driver William was a great help too.

Rapa Nui was everything and more than expected. Guides were good and gave good information. Numbers in the groups were not too large.
Atacama Desert trips were generally good. Some of the guides were better than others. Phillipe on the Geyser trip was exceptional.
I thought the flamingo portion of the trip to Red Rocks should be put in with the trip to the salt flats and swimming day as it makes the day very long and does not add to the Red Rock portion.
The Valley of the Moon tour was excellent as it gave a totally different perspective to the concept of desert.
I cannot thank the Kim Kim travel staff who helped change the itinerary after my husband got ill - combination of cold and high elevation. They were there for me to help get him to a lower elevation which is what we needed to do.
The only negative was the hotel in Santiago - it met the needs of sleeping but it was really very basic.

Hotel Reviews

Hotel La Casa de Don Tomás

San Pedro de Atacama

This hotel had a very relaxed feeling despite people coming an going at all hours. Room was good size and the bathroom was spacious enough for two people. Location was relatively good - 10 minutes to town centre. It was clean and well maintained. Staff were really helpful.

Authenticity & Character

Buildings were made of - I think - local materials and looked like they should be there.

Location

only 10 minutes walk from the centre of town.

Staff

Very friendly staff. The kitchen group especially were most helpful and kept the buffet section for breakfast, clean and well stocked.

Cleanliness & Comfort

Bed was very comfortable, bathroom was always left sparkling after the cleaning people had been.

Hotel Gomero

Hanga Roa

This place was really great. Room good, staff helpful, breakfast excellent, good location to walk into town, pickups for tours was easy. I would recommend this to anyone.

Authenticity & Character

Staff helpfulness, location,

Location

Easy walk in to town.

Staff

Full of ideas of what to do, helpful with respect to tours - pickup times etc,

Cleanliness & Comfort

Floors were clean, bathroom was kept super clean every day.

Hotel Diego de Velazquez

Santiago

The hotel was not great - basic but not close to anything and walking around was difficult. I think it would have been better to have been able to stay closer to the downtown core if possible.

Authenticity & Character

Location

We needed a map or more information to figure out what was close by. We did walk around but we really need some guidance about getting to the downtown core. None was forthcoming. Same for questions of where to eat - no recommendations were given.

Staff

We had a language barrier - our Spanish is rudimentary at best.

Cleanliness & Comfort

The first room was tiny and noisy. Second stay at the hotel room was better.

Activity Reviews

Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats

San Pedro de Atacama

This is a long day to start with so moving the viewing of the flamingos to the the Laguna Cejar day would have made this less strenuous. There is a lot of driving involved so one way to shorten it would be to change the flamingo viewing.

Quality of Experience

The lakes, the volcanoes, the country travelled, the animlas.

Guides, Drivers and Staff

The driver threw that bus around corners at great speed. If you had car issues it might have been a problem. The guide said ask any questions and he would answer them but he was up front and not listening and one could not jump up and ask questions due the way the bus was being driven. In addition, he spent more time on his phone than paying attention to his clients. You had to wait until the bus stopped to engage with him. I saw Rhias but could not get his attention and he kept saying we will see more. I did see more but no one else did because you could not get his attention. Lunch at 4pm is not lunch time.

Transport

Driver of the bus was acting like he was on a rally drive!

Afternoon Visit to "Valle de La luna "

Chile

The scenery was out of this world. The concept of salt mining took on a whole new meaning - I am not sure how they did it. The guide took us up a the long way first - great idea as it was not so steep.

Quality of Experience

Guide was pretty good . Vistas were spectacular

Guides, Drivers and Staff

There was no problem asking questions and getting answers.

Transport

Visit the Tatio Geysers - Morning tour

San Pedro de Atacama

Despite the early start this was worth it. The guide was awesome. I think perhaps the best one we had the whole trip.

Quality of Experience

Totally different from what we expected

Food

Guides, Drivers and Staff

Guide was superb

Transport

Laguna Cejar, Ojos del Salar y Laguna Tebiquinche

Chile

I love birds so that part was great. Swimming in the salt sea - well floating - was very tightly controlled. Not an issue with the guide but definitely with the Parks lady.

Quality of Experience

Guides, Drivers and Staff

Transport

Astronomical Tour - Atacama Desert

San Pedro de Atacama

I thought this was good. It was very basic and so anyone who knew anything about stars and the Milky Way might have found this boring.

Quality of Experience

Guides, Drivers and Staff

Transport

Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.

Chile

We got picked up at the time and dropped off.

Snorkeling Tour in Easter Island

Easter Island

If you have snorkeled anywhere in the South Pacific or in the Galapagos this is really a waste of time. There are few fish - I maybe saw a total of 100 - and the variety is poor. I did it to say I had snorkeled at Easter Island but it was not very good. I was the only one in the group so had the leader to myself.

Quality of Experience

There are not a lot of fish so improving it would be difficult. The time out on the water was not very long. If we had been able to go to Bird Island the experience might have been better.

Guides, Drivers and Staff

Transport

Boat had a problem going out.

Half Day Tour Orongo Volcano

Easter Island

Guide was excellent and knew his history

Quality of Experience

Guides knowledge

Guides, Drivers and Staff

Transport

Rano Raraku Volcano & Anakena White Sand Beach

Easter Island

All the Moai sites were interesting. Anakena was a bit disappointing because of all the people. Moai were good.

Quality of Experience

Having time to walk around and not be rushed in viewing the site

Food

Glad we ordered ahead of time.

Guides, Drivers and Staff

Transport

Half Day Visit Ahu Akivi

Easter Island

Guide was a fill in but was very good. Very opinionated but he got his message across.

Quality of Experience

Knowledge of guide.

Guides, Drivers and Staff

Transport

Transfer to the Airport for your Flight to Easter Island

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

This was my first time using kimkim for a trip and I will definitely be using them again. Planning was smooth and Claudia was easy to get in touch with and answered all the questions I had. We enjoyed all our tours and our tour guides, it was especially nice to have transport pick us up and take us to the airport so we didn’t even have to worry about finding a taxi or Uber. There was a bit of a mix up with the name on our drivers sign when we first arrived but I called the WhatsApp emergency number and we were able to get it figured out pretty painlessly. Claudia checked in on us several times throughout the trip to make sure we were having a good time and to ask if we needed anything which was very appreciated. I would highly recommend using this company for any trips you are interested in taking!

Activity Reviews

Half-Day Orongo

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Valparaiso & Viña del Mar Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day City Tour

Santiago

This tour was a great way to see the city. I didn’t realize how spread out Santiago really is. This tour hit the highlights and riding the cable car was a great way to view the city from above.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Rano Raraku & Anakena

Easter Island

Our local guide Tarongi was amazing and this tour was everything I wanted it to be. Seeing the moai in person was amazing and photos truly don’t do it justice.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything went so smoothly and as planned. Lorena L. listened to what we wanted out of the trip and the trip delivered. Our driver and guide for the Atacama, William and Lorena, were kind, patient, and knowledgeable and funny. Our drivers and guide for the Uyuni portion of the trip, Iván, Carlos, and Jhonny, were also kind, patient, knowledgeable, and funny. We had two cars in Uyuni since there were four of us. My husband and I only had the driver, Iván, who was great, so sweet and caring. He knows the area so well that he could be a guide except that he doesn’t speak English. (I speak Spanish so not a problem for us.) in Uyuni we went on miles and miles of dirt, sand, and salt. Some might find that grueling, but we loved it all. The three men I traveled with are all avid photographers and they were thrilled with the photos they got. We’re so glad we did this trip and used KimKim for the second time.

We had a wonderful trip to Chile. From airport pickup, to the tour of Santiago and Valparaiso, both driver Eliseo and guide Claudio were amazing. All the tours in our next stop in San Pedro de Atacama turned out well. We did have some questions with the transportation, but Jesse was super responsive when we reached out for confirmation. After a busy few days of tours, our last stop in Pichilemu was a delightful change of pace. Hotel Alaia offered an incredible setting and the staff were all so welcoming. Overall a great trip and we are looking forward to visiting Chile again!

Hotel Reviews

Hotel Alaia

Pichilemu

Spectacular setting and views. Staff was all very friendly and accommodating. Food was excellent. They have a long list of provided activities, but be sure to contact the hotel about them or book ahead of time.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cumbres San Pedro

San Pedro de Atacama

Nice resort with great pool and spa. Offered a shuttle between the hotel and town which is nice, but required as it is a little ways outside. The food was ok, but menu somewhat limited.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eco Boutique Bidasoa

Santiago

Great view of the mountains. Felt safe with several walkable restaurants. Nice Breakfast

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Valley of the Moon Tour

San Pedro de Atacama

We didn't really know what to expect from this tour, but it was great. The guide and driver were both top notch. The hike was a pleasant surprise and the food spread and cocktail at sunset were delightful.

Quality of Experience

Guides, Drivers and Staff

Transport

I wish we knew dropoff was at the center of town, but generally good

Tour of Tatio Geysers

San Pedro de Atacama

Very cool. Long drive to see the Geysers, but was a beautiful spot. There were extra stops on the way back we were not anticipating. The tour dropped us in the town center and unfortunately the hotel shuttle wasn't running yet, so was a somewhat long walk back after a very early morning.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The bus did break down, but they had a new one waiting

Explore the Atacama Salt Flats & Lagoons

San Pedro de Atacama

Layana Travel did a great job with communication and the tour was incredible. The tour guide and driver were great. The meals were somewhat lacking compared to other tours nearby, but were just fine.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Stargazing Experience

San Pedro de Atacama

The stargazing tour itself was very cool. The pickup and drop off were being changed/coordinated through WhatsApp somewhat last minute. The drivers did not speak any English, but the tour itself did have a translator.

Quality of Experience

Guides, Drivers and Staff

Transport

Valparaíso & Wine Tour

Santiago

The wine tour and tasting were great. Claudio suggested having lunch at the winery, which was delicious. The tour of Valparaiso was interesting, informative and scenic.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Santiago City Tour - Private

Chile

Claudio was informative and very accommodating to our interests. A great start to the trip.

Quality of Experience

Guides, Drivers and Staff

Transport

We originally booked a trip to Atacama as part of our Chile trip, but our plans changed after we discovered we were expecting a baby. Angel very kindly offered to take us around Santiago instead, having been our main point of contact for the original Atacama booking.
It was great to meet Angel. He was as enthusiastic in person as over email :) Our tour was informative, interesting and very fun!
We would happily recommend Kim Kim and Angel to others seeking a professional and friendly tour in Chile.

Me and my husband just came back from our trip in Chile and it was a very satisfying trip. Chile is a very diverse country that everybody needs to add it to their bucket list. Our 10-day sojourn was just a glimpse of what the country has to offer.
This was all made possible when we contacted Tamer who was instrumental in making this happen. Tamer was very patient with us during the planning. He gave us a few tour packages to choose from and he was very responsive. He basically answered all our questions in the quickest time possible.
Angel, who was our first contact during our Santiago stay was awesome !!! He is very professional and yet very personable. He treated us like we were family during our stay. Angel and his entire team were always reaching out to us and asking how we are doing. Very responsive, very punctual and just very comforting to know that he has our back. I like the fact that they reach out to us and gives us updates on our daily itinerary.
Our tour in San Pedro de Atacama and Patagonia were just outstanding.
We've been to quite a few countries and always had no trouble with our tour packages but in Chile- they seem to go above and beyond.
After all our tours-our guides always have a spread of food and drinks which is really something that you can look forward to.
Chilean people are very nice and welcoming.. We've never encountered any person who hasn't smiled or helped us out in every way possible.
So many places to go and explore but we don't mind coming back to Chile. There's so much this country has to offer that we have barely scratched the surface.

Hotel Reviews

Hotel Boutique La Yegua Loca

Punta Arenas

We absolutely love this hotel !!! This has a lot of character. We love the quirkiness of this hotel. Every detail was thought of. The room has awesome. Clean and inviting. Too bad we only stayed here overnight. The restaurant was awesome. This hotel is an example of having a clean, inviting and comfortable without being expensive. They made use of what's native to the area and re-used vintage treasure finds to keep this place authentic. It is a small hotel since this used to be a house that's almost a century old but i just like the vibe. The only downside is the fact that there is no elevator which makes carrying your luggage harder not only for us guests but also for the staff that carries them.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ckoi Atacama Lodge

San Pedro de Atacama

I like this place. It's maybe a good 10 minute walk from the city center but i like the peace and quiet that it provides. Room and bathroom is clean. It's not a high end lodge but i like the fact that they upcycle materials to use. The restaurant is clean and inviting. Food is okay. it's just a typical free breakfast. But i'll pick to stay here again if ever we'll be back in Chile.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Diego de Velazquez

Santiago

The location itself was great. The bellboy to the front desk employees were really attentive. What it lacks is an update to their rooms. Seems very dated. The bathroom needs to be fixed. It is functioning but it just doesn't look inviting at all. It needs caulking. Food was okay. Nothing fancy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

please update the rooms especially the bathrooms

Activity Reviews

Navigation Excursion - Serrano Glacier and Patagonic Lunch

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Torres del Paine National Park - Panoramic Tour

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Afternoon Visit to "Valle de La luna "

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Astro Fotografia

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Santiago City Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

The entire experience working with Kimkim from start to finish was professional, and enjoyable. A well crafted online user experience providing detailed travel itineraries, transportation pickup times and hotel contacts that were easy to reference while traveling (and share with others not traveling). The local expertise of Responsible Travel, (our Chile connection) helped outline an itinerary that fit our travel needs both in capacity and economically. Very custom experience. Having staff checking in with us regularly to make sure the trip was going smoothly was comforting. The communication and special advice was valuable and the entire trip just flowed. I loved our pre-arranged airport transfers! And our experienced van driver to ski areas, not only was a great driver, but understood why its important to get to the slopes early was a bonus. Everyone was considerate and thoughtful to us. Chile is a remarkable country. Great food and friendly people.

Hotel Reviews

Hotel Lady Florence Dixie

Puerto Natales

The location is fantastic. Easy to walk around town and get picked up by tour companies. A bit noisy with guest leaving rooms. simple accommodations.

Authenticity & Character

funky, noisy, but clean

Location

Hotel Gomero

Hanga Roa

The hotel is peaceful and clean. Wonderful artisan craftsmanship adorn the space. Hours of love and care have built this hotel.

Authenticity & Character

Nothing like it. each detail is hand crafted. gardens are blooming and art is everywhere.

Location

easy walking distance to town. quite.

Staff

owners are accommodating, with local fruit and beverages upon check in. Knowledgeable about the Island and very kind. food is well prepared, delicious and cook is super caring and sweet.

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Upscale and modern. I wish I had an extra day here to relax outside under the tree.

Authenticity & Character

This place makes you feel relaxed as soon as you arrive. The outdoor sitting area under the tree is magical. the entryway sitting area is functional and water bottle refilling station is a plus. Highlighting awareness about best behavior in a sensitive environment are critical for guests to understand.

Location

easy to walk into town and get picked up by tour companies

Staff

everyone was kind and knowledgeable of local area.

Cleanliness & Comfort

great rooms, and brushes to dust your shoes off after being outdoors in the desert.

Hotel Ultramar

Valparaíso

A fantastic hotel. great location above the fray of the city with views of the harbor. The owners are super kind and accommodating to customers. (thanks for the Birthday breakfast with soundtrack!) The public space and outdoor area is clean and relaxing, which is nice after a day on the streets in town. The local is food is good if you want to stay in for a meal.

Authenticity & Character

sweet rebuilt of and old brick building with a unique feel

Location

great views of the city and harbor

Staff

owners super kind and understanding.

Cleanliness & Comfort

nice size rooms, large windows and very clean space.

Hotel Diego de Velazquez

Santiago

The hotel is located in a good part town that is easy to access from Airport. Lots of good restaurants and shops nearby. The staff are very accommodating and the luggage storage room fit our ski bags and was easy to access when needed. The rooms vary in size. The pool room is relaxing.

Authenticity & Character

Location

Easy area to walk around both day and night.

Staff

helping hands at the door and behind the counter. early morning coffee

Cleanliness & Comfort

Activity Reviews

Transfer to Ski Resort from hotel in Santiago

Santiago

Our driver was excellent. He was kind and understanding as emotions were overflowing while seeing the Andes mountain range up close for the first time. Which in itself was a remarkable experience. With safety in mind, he delivered us in a timely manner. 80's pop sing along a bonus.

Quality of Experience

Edwardo stopped for photos ops, made sure we had documents needed, grabbed us water for the ride.

Guides, Drivers and Staff

Edwardo is a great driver in snow conditions.

Transport

Van was clean, safe and had good chains. plenty of room for all ski gear. good sound track.

Visit the Tatio Geysers - Morning tour

San Pedro de Atacama

A very interesting experience and worth the early morning pick up. Rare and unique, great photos opportunities.

Quality of Experience

Food

love a tailgate cook out. The guides deliver in quick time and have plenty of hot coffee /tea for guests.

Guides, Drivers and Staff

good driver, good soundtrack

Transport

Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats

San Pedro de Atacama

good guides and drivers. very interesting day, learned a ton.

Quality of Experience

Guides, Drivers and Staff

driver had good sound track and was willing to talk to guests. Guide was very informed and knowledgeable about region.

Transport

clean the windows on the vans

Astronomical Tour - Atacama Desert

San Pedro de Atacama

Bright moon prevented good star viewing. telescopes were cool and learned new things. communication on pick up time, location and which tour operator could be improved.

Quality of Experience

Guides, Drivers and Staff

No one communicated with us.

Transport

Gastronomic Route

Chile

a fun filled day customized to meet our needs. We were able to surf the sand dunes ( "maybe we can ski it" ) and go swimming after a food feast of fresh local fish. When your guide (Angel) really listens and gets to know his guests, magic happens. We had so much fun and laughed so hard we had tears in our eyes.

Quality of Experience

Guides, Drivers and Staff

guide was willing to go swimming with guests - so much fun

Transport

Valparaiso and Viña del Mar- Shared Tour

Chile

good communication from tour guide, great funny driver. Amazing murals Valparaiso. Go for the art, stay for the winding streets and discover /support local artists. good unique food and bar scene.

Quality of Experience

Guides, Drivers and Staff

Transport

The driver was super happy to be driving a big bus.

Chilean Food Tour & Picnic with a View of Santiago

Santiago

A great tour with Angel, our local guide from Responsible Travel. We hit the best empanada spot, met the owners and got to know about local spices, before heading to the markets for shopping. Drank traditional Mote con huesillo and the Pisco Sours. Enjoyed dishes showcasing the variety of fresh regional seafood. Finished the day with a sunset picnic in a secluded park overlooking the city. A magical day and a great way to spend a day in Santiago. Our guide was knowledgeable about regional dishes and local restaurants. Came prepared to escort us through the busy market stalls and answer all of our questions.

Quality of Experience

stopping at the street cart to buy Mott con huesillo

Food

Everything! the food in Chile is amazing. The seafood is the best.

Guides, Drivers and Staff

Angle knows the area really well and has a personality that is thoughtful, kind and very observant.

Transport

Lorena arranged our entire trip , she did a fantastic job , we four friends was traveling all our travel hotel local guide was superb
As we were traveling to a new country we didn’t know any one there still Kim Kim made us feel that we have close people near us

Thank you Kim Kim for an excellent trip

It was an amazing experience!! Entire trip was awesome. A well organized tour by true professionals.. Friendly, dedicated and well experienced guides and drivers.. Special mention on Mr. Mauricio Carrasco and Ms. Ana Tobar. Awesome guides. Transport team were also very caring and punctual! Special salute to Team KIMKIM and TURISMO MILODON.

Jesse planned a very last minute trip for myself, my husband, and our one year old that was wonderful for our family! We felt like we got to see a lot during our 12 day trip but the pace was not so rushed that we were exhausted. I would highly recommend visiting Chile and Argentina, they are beautiful countries with very friendly and kind people. Jesse was there to answer all of our questions and had a very quick response time when we needed a last minute change. We felt confident traveling with the itinerary she planned for us and would do it again in a heartbeat!

Hotel Reviews

Hotel Costaustralis

Puerto Natales

Stunning hotel with beautiful waterfront view. Our room looked out over the water and we loved that we could open the window to catch the sea breeze. Breakfast was delicious and the staff were very kind and helpful to us.

Calafate Parque Hotel

El Calafate

Small hotel with a great location for downtown walking and a great breakfast. We did not have a chance to use the jacuzzi/sauna but loved that it was an option.

Amérian Park Buenos Aires

Buenos Aires

This hotel is in desperate need of room upgrades. The door to our room looked like it had been kicked in with marks and debris on the floor and a broken/missing doorstop. We did request to change rooms however the other room the staff showed us looked very similar. The tub/shower was falling apart with pieces of tape across the tile and a moldy and cracked shower handle. Breakfast was included with our stay however the options were very limited and of poor quality. The location very central and the lobby is very modern and up to date which is why I did not give this hotel a one star review.

Location

Cleanliness & Comfort

Very small beds with only one pillow per person. Room needs upgraded and deep cleaned.

Renaissance Santiago Hotel

Santiago

Very nice hotel with a great location and friendly staff.

Location

Staff

Cleanliness & Comfort

Activity Reviews

Dinner & Tango Show

Buenos Aires

Amazing food and service with a tango show that was out of this world! The dancers, musicians, and singers are so talented I could have watched them perform for hours! Truly talented!

Food

Large menu to select from and very generous staff who kept the wine flowing!

Full-Day Tour of Torres del Paine National Park

Chile

This was our favorite day of the whole trip with stunning views of Torres del Paine National Park. Our guide was Jhon Pineda and he was super friendly and helpful and took some absolutely amazing photos of our family. He truly went above and beyond to make sure we got the best quality photos and videos and we appreciate him so much. He made sure we were comfortable with our baby all day and always checked on us. This tour cannot be missed!

Guides, Drivers and Staff

Jhon Pineda is an amazing tour guide!

Transport

Alex was our driver and he made sure everything went smoothly for the entire day!