Kimkim Trip Reviews for Chile

4.8
Based on 344 ratings
Read 344 verified reviews by travelers who booked their trip to Chile on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A year in the making
Chile | Sep 30 - Oct 16, 2024

Aris
Aris D.
Hilo, HI | Reviewed on Oct 21, 2024

This trip took a year to plan, though that time Lorena was so patient and communicated very well. The itinerary that she made for me was tweaked for my liking. Everything was to the T from pick up, tour, hotel, bus. The hotel that she picked was great. Lorena did an excellent job and her team was great.I was going to this trip knowing it's going to be a good trip but it exceeded my expectations it was great!!

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 24, 2024

Hola Aris, I am so happy to hear you enjoyed this fully customized trip to Chile. You are an adventurous traveler who got to see so many different places in our country and experience a variety of activities. Come back to visit the rest of South America any time, we'll be excited to host you again!
Best always,
Lorena

Our guides, Lorena and Johnny; and our driver...
Chile | Sep 27 - Oct 10, 2024

D
Dan B.
Sedona, AZ | Reviewed on Oct 18, 2024
Our guides, Lorena and Johnny; and our drivers, William, Ivan, and Carlos were excellent. The driver who took us to and from the Chilean/Bolivian border knew the procedure very well. The guides were exceptional, having very good local knowledge, cultural, political, geologic, archeological, etc. information. Their English language skills were very proficient and this was helpful for us non-Spanish speaking visitors. The guides listened to our needs and wants and adjusted schedules... Read more

Our guides, Lorena and Johnny; and our drivers, William, Ivan, and Carlos were excellent. The driver who took us to and from the Chilean/Bolivian border knew the procedure very well. The guides were exceptional, having very good local knowledge, cultural, political, geologic, archeological, etc. information. Their English language skills were very proficient and this was helpful for us non-Spanish speaking visitors.

The guides listened to our needs and wants and adjusted schedules accordingly. They understood that our group was photographically oriented and they readily accommodated our needs. They also were aware of good photo locations. They were customer-focused and attended to our needs. The afternoon snacks and beverages offered by the guides was a classy touch. Guides and drivers were on time.

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama

Friendly and attentive staff. The restaurant served very good food a reasonable prices.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mallku Cueva
Villa Mar

Clean, quiet, nicely decorated. Simple meals. Friendly staff.

Location
Staff
Cleanliness & Comfort
Hotel de Sal Luna Salada
Uyuni
Authenticity & Character
Location
Staff
Staff was unresponsive to our requests to control the noise made by 80 high school students running, yelling, etc. in the halls and rooms until 3:00 am on the two nights we stayed.
Cleanliness & Comfort
Tayka Del Desierto
Ojo de Perdiz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Noi Borde Loa
Calama
Authenticity & Character
Well appointed and decorated
Location
Convenient location to the airport
Staff
Staff was somewhat lackluster, especially with the dinner service.
Cleanliness & Comfort
Tayka de Piedra
San Pedro de Quemes
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ancestral Convoy with Llamas
Ancestral Convoy with Llamas
San Pedro de Atacama
Quality of Experience
Competent local guide, just wasn't interesting for me.
Guides, Drivers and Staff
Knowledgable, competent, friendly, helpful
Transport
On time, clean vehicles, comfortable
Explore Yerbas Buenas & Rainbow Valley
Explore Yerbas Buenas & Rainbow Valley
San Pedro de Atacama

Good breakfast, nice scenary. Felt a bit rushed with the photography, as we were a private group.,

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 18, 2024

Dan, I appreciate you leaving such a detailed review of your Chile/Bolivia adventures. I will contact our local providers with this information to either congratulate them or suggest improvements. Thanks again for trusting Kimkim and me to plan a unique multi-country experience. I hope you will return to visit the rest of South America for new explorations.
All the best,
Lorena

The Atacama Desert and Uyuni
Chile | Sep 27 - Oct 10, 2024

Terry
Terry M.
| Reviewed on Oct 17, 2024
We spent two great weeks on our trip, one in the Atacama Desert in Chile and one in Uyuni, Bolivia. Our guides in Chile, Lorena and JD, were so knowledgeable and fun. William, our driver, was very kind and patient. Our guide Jhonny and our drivers Carlos and Iván in Bolivia were equally as wonderful. We felt so well cared for during the entire time. Our guides and drivers even prepared delicious breakfasts and lunches for us while we were on the road. All we had to do was sit back, relax,... Read more

We spent two great weeks on our trip, one in the Atacama Desert in Chile and one in Uyuni, Bolivia. Our guides in Chile, Lorena and JD, were so knowledgeable and fun. William, our driver, was very kind and patient. Our guide Jhonny and our drivers Carlos and Iván in Bolivia were equally as wonderful. We felt so well cared for during the entire time. Our guides and drivers even prepared delicious breakfasts and lunches for us while we were on the road. All we had to do was sit back, relax, and have fun! We didn't always sit back and relax; sometimes we did some hiking, too. We felt the whole trip was very successful. Thank you to Lorena at Kimkim for setting everything up for us and allowing us not to have to worry about anything. I was nervous about crossing the Bolivian border, but since we had prepared so thoroughly beforehand, it wasn't difficult at all. If you're an American, fill out paperwork online at Bolivian website and have it printed along with the USD cash to buy the VISA. I highly recommend this trip. So beautiful!

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama

Our stay at the hotel in San Pedro de Atacama was mostly pleasant. While they occasionally had issues with hot water, they worked hard to resolve it. The restaurant was excellent, and the staff was very kind. The laundry service was a big plus as well.

Activity Reviews
Wildlife Photo Safari
Wildlife Photo Safari
San Pedro de Atacama

The Wildlife Photo Safari was an incredible experience, especially thanks to our guide JP. We even managed to see a puma, which was thrilling. JP was very knowledgeable and made the whole safari worthwhile.

Stargazing Experience
Stargazing Experience
San Pedro de Atacama

The Stargazing Tour was an unexpected delight. JP gave a great presentation before the tour, and his wife Valeria was very knowledgeable during the telescope session. It exceeded our expectations. It was a very pleasant surprise that it was so interesting.

Discover the Salt Flats of Uyuni
Discover the Salt Flats of Uyuni
Chile

Discovering the Salt Flats of Uyuni was a magical experience. The drivers made it fun with creative photography, and despite initial reluctance, we all participated and ended up with some fantastic photos.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 25, 2024

Hola Terry and Tony,
I appreciate your comments. The day you saw the puma, JP called me to tell me about it. It is a one-in-a-lifetime event! He said he was more excited than a dog with two tails. I am so happy this trip exceeded expectations after many months of planning and I hope your photos will be a treasure to hold on to dearly.
All the best,
Lorena

Enjoyed Lorena’s knowledge of the history and...
Chile | Sep 27 - Oct 10, 2024

Pat
Pat K.
San Jose, CA | Reviewed on Oct 14, 2024
Enjoyed Lorena’s knowledge of the history and current affairs in Chile. Driver William was a great help too. Read more

Enjoyed Lorena’s knowledge of the history and current affairs in Chile. Driver William was a great help too.

Hotel Review
Hotel de Sal Luna Salada
Uyuni

We were not informed that there would be 50+ 17 year olds staying there partying well after midnight. The hotel staff didn’t seem to be able to control the situation. Chaperones were useless and very inconsiderate. Nice hotel otherwise

Authenticity & Character
Location
Location
Close to the Uyuni Salt Flats
Staff
What problems might be in store
Cleanliness & Comfort
Ask about other groups that might be president you’re staying
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 15, 2024

Thanks, Pat. I hope you got some fantastic photos from the trip. I will reach out to the hotel in Bolivia. I wasn't aware they would have a large group of young and loud students either, that's unfortunate.
Best always,
Lorena

Rapa Nui and the Atacama Desert area
Chile | Sep 17 - Oct 3, 2024

B
Bronwen B.
Canada | Reviewed on Oct 14, 2024
Rapa Nui was everything and more than expected. Guides were good and gave good information. Numbers in the groups were not too large.
Atacama Desert trips were generally good. Some of the guides were better than others. Phillipe on the Geyser trip was exceptional.
I thought the flamingo portion of the trip to Red Rocks should be put in with the trip to the salt flats and swimming day as it makes the day very long and does not add to the Red Rock portion.
The Valley of the Moon tour...
Read more

Rapa Nui was everything and more than expected. Guides were good and gave good information. Numbers in the groups were not too large.
Atacama Desert trips were generally good. Some of the guides were better than others. Phillipe on the Geyser trip was exceptional.
I thought the flamingo portion of the trip to Red Rocks should be put in with the trip to the salt flats and swimming day as it makes the day very long and does not add to the Red Rock portion.
The Valley of the Moon tour was excellent as it gave a totally different perspective to the concept of desert.
I cannot thank the Kim Kim travel staff who helped change the itinerary after my husband got ill - combination of cold and high elevation. They were there for me to help get him to a lower elevation which is what we needed to do.
The only negative was the hotel in Santiago - it met the needs of sleeping but it was really very basic.

Hotel Reviews
Hotel Diego de Velazquez
Santiago

The hotel was not great - basic but not close to anything and walking around was difficult. I think it would have been better to have been able to stay closer to the downtown core if possible.

Authenticity & Character
Location
We needed a map or more information to figure out what was close by. We did walk around but we really need some guidance about getting to the downtown core. None was forthcoming. Same for questions of where to eat - no recommendations were given.
Staff
We had a language barrier - our Spanish is rudimentary at best.
Cleanliness & Comfort
The first room was tiny and noisy. Second stay at the hotel room was better.
Hotel Gomero
Hanga Roa

This place was really great. Room good, staff helpful, breakfast excellent, good location to walk into town, pickups for tours was easy. I would recommend this to anyone.

Authenticity & Character
Staff helpfulness, location,
Location
Easy walk in to town.
Staff
Full of ideas of what to do, helpful with respect to tours - pickup times etc,
Cleanliness & Comfort
Floors were clean, bathroom was kept super clean every day.
Hotel La Casa de Don Tomás
San Pedro de Atacama

This hotel had a very relaxed feeling despite people coming an going at all hours. Room was good size and the bathroom was spacious enough for two people. Location was relatively good - 10 minutes to town centre. It was clean and well maintained. Staff were really helpful.

Authenticity & Character
Buildings were made of - I think - local materials and looked like they should be there.
Location
only 10 minutes walk from the centre of town.
Staff
Very friendly staff. The kitchen group especially were most helpful and kept the buffet section for breakfast, clean and well stocked.
Cleanliness & Comfort
Bed was very comfortable, bathroom was always left sparkling after the cleaning people had been.
Activity Reviews
Transfer to the Airport  for your Flight to Easter Island
Transfer to the Airport for your Flight to Easter Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island

All the Moai sites were interesting. Anakena was a bit disappointing because of all the people. Moai were good.

Quality of Experience
Having time to walk around and not be rushed in viewing the site
Food
Glad we ordered ahead of time.
Guides, Drivers and Staff
Transport
 Half Day Tour Orongo Volcano
Half Day Tour Orongo Volcano
Easter Island

Guide was excellent and knew his history

Quality of Experience
Guides knowledge
Guides, Drivers and Staff
Transport
Half Day Visit  Ahu Akivi
Half Day Visit Ahu Akivi
Easter Island

Guide was a fill in but was very good. Very opinionated but he got his message across.

Quality of Experience
Knowledge of guide.
Guides, Drivers and Staff
Transport
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island

If you have snorkeled anywhere in the South Pacific or in the Galapagos this is really a waste of time. There are few fish - I maybe saw a total of 100 - and the variety is poor. I did it to say I had snorkeled at Easter Island but it was not very good. I was the only one in the group so had the leader to myself.

Quality of Experience
There are not a lot of fish so improving it would be difficult. The time out on the water was not very long. If we had been able to go to Bird Island the experience might have been better.
Guides, Drivers and Staff
Transport
Boat had a problem going out.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Chile

We got picked up at the time and dropped off.

Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

Despite the early start this was worth it. The guide was awesome. I think perhaps the best one we had the whole trip.

Quality of Experience
Totally different from what we expected
Food
Guides, Drivers and Staff
Guide was superb
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

The scenery was out of this world. The concept of salt mining took on a whole new meaning - I am not sure how they did it. The guide took us up a the long way first - great idea as it was not so steep.

Quality of Experience
Guide was pretty good . Vistas were spectacular
Guides, Drivers and Staff
There was no problem asking questions and getting answers.
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

This is a long day to start with so moving the viewing of the flamingos to the the Laguna Cejar day would have made this less strenuous. There is a lot of driving involved so one way to shorten it would be to change the flamingo viewing.

Quality of Experience
The lakes, the volcanoes, the country travelled, the animlas.
Guides, Drivers and Staff
The driver threw that bus around corners at great speed. If you had car issues it might have been a problem. The guide said ask any questions and he would answer them but he was up front and not listening and one could not jump up and ask questions due the way the bus was being driven. In addition, he spent more time on his phone than paying attention to his clients. You had to wait until the bus stopped to engage with him. I saw Rhias but could not get his attention and he kept saying we will see more. I did see more but no one else did because you could not get his attention. Lunch at 4pm is not lunch time.
Transport
Driver of the bus was acting like he was on a rally drive!
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

I thought this was good. It was very basic and so anyone who knew anything about stars and the Milky Way might have found this boring.

Quality of Experience
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

I love birds so that part was great. Swimming in the salt sea - well floating - was very tightly controlled. Not an issue with the guide but definitely with the Parks lady.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Oct 14, 2024
Dear Brownen,
Thank you so much for your valuable feedback. Your review means a lot to us, myself, Riwal, and the Kimkim team, since it allows us to improve our services and draw the attention of our providers to the areas where they can do better. I am grateful for all the positive points you mentioned and rest assured that we will convey that to our guides, especially Phillipe. We would've loved for you and Peter to enjoy the Bolivia part of your trip, but hopefully soon we can plan further...
Read more

Dear Brownen,
Thank you so much for your valuable feedback. Your review means a lot to us, myself, Riwal, and the Kimkim team, since it allows us to improve our services and draw the attention of our providers to the areas where they can do better. I am grateful for all the positive points you mentioned and rest assured that we will convey that to our guides, especially Phillipe. We would've loved for you and Peter to enjoy the Bolivia part of your trip, but hopefully soon we can plan further memorable adventures for you in the region.
We hope to meet you again in the region while you enjoy more fabulous trips for you.
Best,
Tamer

Anniversary trip to Santiago and Easter Island
Chile | Oct 6 - Oct 12, 2024

Courtney
Courtney W.
Atlanta, GA | Reviewed on Oct 13, 2024
This was my first time using kimkim for a trip and I will definitely be using them again. Planning was smooth and Claudia was easy to get in touch with and answered all the questions I had. We enjoyed all our tours and our tour guides, it was especially nice to have transport pick us up and take us to the airport so we didn’t even have to worry about finding a taxi or Uber. There was a bit of a mix up with the name on our drivers sign when we first arrived but I called the WhatsApp emergency... Read more

This was my first time using kimkim for a trip and I will definitely be using them again. Planning was smooth and Claudia was easy to get in touch with and answered all the questions I had. We enjoyed all our tours and our tour guides, it was especially nice to have transport pick us up and take us to the airport so we didn’t even have to worry about finding a taxi or Uber. There was a bit of a mix up with the name on our drivers sign when we first arrived but I called the WhatsApp emergency number and we were able to get it figured out pretty painlessly. Claudia checked in on us several times throughout the trip to make sure we were having a good time and to ask if we needed anything which was very appreciated. I would highly recommend using this company for any trips you are interested in taking!

Activity Reviews
Full-Day Rano Raraku & Anakena
Full-Day Rano Raraku & Anakena
Easter Island

Our local guide Tarongi was amazing and this tour was everything I wanted it to be. Seeing the moai in person was amazing and photos truly don’t do it justice.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Orongo
Half-Day Orongo
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day City Tour
Half Day City Tour
Santiago

This tour was a great way to see the city. I didn’t realize how spread out Santiago really is. This tour hit the highlights and riding the cable car was a great way to view the city from above.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Valparaiso & Viña del Mar Tour
Full Day Valparaiso & Viña del Mar Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Claudia Salvato
Claudia
Claudia Salvato
Local specialist in Buenos Aires | Replied on Oct 17, 2024

Courtney, thank you so much for sharing such beautiful comments and photos. They look amazing! You look splendid and happy, I am so glad you enjoyed the trip.
It was a pleasure to be part of it ♥ I wish you all the best!
Clau

Fantastic two-week trip to the Atacama Desert and Uyuni
Chile | Sep 27 - Oct 10, 2024

Dan
Dan B.
Sedona, AZ | Reviewed on Oct 11, 2024
Everything went so smoothly and as planned. Lorena L. listened to what we wanted out of the trip and the trip delivered. Our driver and guide for the Atacama, William and Lorena, were kind, patient, and knowledgeable and funny. Our drivers and guide for the Uyuni portion of the trip, Iván, Carlos, and Jhonny, were also kind, patient, knowledgeable, and funny. We had two cars in Uyuni since there were four of us. My husband and I only had the driver, Iván, who was great, so sweet and caring.... Read more

Everything went so smoothly and as planned. Lorena L. listened to what we wanted out of the trip and the trip delivered. Our driver and guide for the Atacama, William and Lorena, were kind, patient, and knowledgeable and funny. Our drivers and guide for the Uyuni portion of the trip, Iván, Carlos, and Jhonny, were also kind, patient, knowledgeable, and funny. We had two cars in Uyuni since there were four of us. My husband and I only had the driver, Iván, who was great, so sweet and caring. He knows the area so well that he could be a guide except that he doesn’t speak English. (I speak Spanish so not a problem for us.) in Uyuni we went on miles and miles of dirt, sand, and salt. Some might find that grueling, but we loved it all. The three men I traveled with are all avid photographers and they were thrilled with the photos they got. We’re so glad we did this trip and used KimKim for the second time.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Oct 19, 2024

Hola Terry, Tony, Dan, and Pat,
It fills my heart knowing that you all enjoyed this trip we had carefully planned for months, including two different countries and various activities. Thanks for your kind review, I have forwarded your words to Willi, Lore, and the Uyuni team. I love your adventurous spirit and hope you have many more journeys to photograph and treasure around the world.
All the best,
Lorena

Wonderful trip to Chile
Chile | Sep 25 - Oct 2, 2024

M
Mary A.
Broad Ripple, IN | Reviewed on Oct 09, 2024
We had a wonderful trip to Chile. From airport pickup, to the tour of Santiago and Valparaiso, both driver Eliseo and guide Claudio were amazing. All the tours in our next stop in San Pedro de Atacama turned out well. We did have some questions with the transportation, but Jesse was super responsive when we reached out for confirmation. After a busy few days of tours, our last stop in Pichilemu was a delightful change of pace. Hotel Alaia offered an incredible setting and the staff were... Read more

We had a wonderful trip to Chile. From airport pickup, to the tour of Santiago and Valparaiso, both driver Eliseo and guide Claudio were amazing. All the tours in our next stop in San Pedro de Atacama turned out well. We did have some questions with the transportation, but Jesse was super responsive when we reached out for confirmation. After a busy few days of tours, our last stop in Pichilemu was a delightful change of pace. Hotel Alaia offered an incredible setting and the staff were all so welcoming. Overall a great trip and we are looking forward to visiting Chile again!

Hotel Reviews
Hotel Eco Boutique Bidasoa
Santiago

Great view of the mountains. Felt safe with several walkable restaurants. Nice Breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cumbres San Pedro
San Pedro de Atacama

Nice resort with great pool and spa. Offered a shuttle between the hotel and town which is nice, but required as it is a little ways outside. The food was ok, but menu somewhat limited.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alaia
Pichilemu

Spectacular setting and views. Staff was all very friendly and accommodating. Food was excellent. They have a long list of provided activities, but be sure to contact the hotel about them or book ahead of time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour - Private
Santiago City Tour - Private
Santiago

Claudio was informative and very accommodating to our interests. A great start to the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Valparaíso & Wine Tour
Valparaíso & Wine Tour
Santiago

The wine tour and tasting were great. Claudio suggested having lunch at the winery, which was delicious. The tour of Valparaiso was interesting, informative and scenic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stargazing Experience
Stargazing Experience
San Pedro de Atacama

The stargazing tour itself was very cool. The pickup and drop off were being changed/coordinated through WhatsApp somewhat last minute. The drivers did not speak any English, but the tour itself did have a translator.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

Layana Travel did a great job with communication and the tour was incredible. The tour guide and driver were great. The meals were somewhat lacking compared to other tours nearby, but were just fine.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

Very cool. Long drive to see the Geysers, but was a beautiful spot. There were extra stops on the way back we were not anticipating. The tour dropped us in the town center and unfortunately the hotel shuttle wasn't running yet, so was a somewhat long walk back after a very early morning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The bus did break down, but they had a new one waiting
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama

We didn't really know what to expect from this tour, but it was great. The guide and driver were both top notch. The hike was a pleasant surprise and the food spread and cocktail at sunset were delightful.

Quality of Experience
Guides, Drivers and Staff
Transport
I wish we knew dropoff was at the center of town, but generally good
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Oct 13, 2024

Hi Mary,

I'm so happy to read that you and Max enjoyed your trip in Chile 😊

I will see what happened with the dropoffs in San Pedro since it should have been at the hotel! Apologies for the inconvenience.

Please don't hesitate to reach out again for your next adventure to explore more of our beautiful country!

All the best,
Jesse

Santiago tour
Chile | Sep 25 - Sep 25, 2024

L
Lauren J.
United Kingdom | Reviewed on Oct 02, 2024
We originally booked a trip to Atacama as part of our Chile trip, but our plans changed after we discovered we were expecting a baby. Angel very kindly offered to take us around Santiago instead, having been our main point of contact for the original Atacama booking.
It was great to meet Angel. He was as enthusiastic in person as over email :) Our tour was informative, interesting and very fun!
We would happily recommend Kim Kim and Angel to others seeking a professional and friendly tour in...
Read more

We originally booked a trip to Atacama as part of our Chile trip, but our plans changed after we discovered we were expecting a baby. Angel very kindly offered to take us around Santiago instead, having been our main point of contact for the original Atacama booking.
It was great to meet Angel. He was as enthusiastic in person as over email :) Our tour was informative, interesting and very fun!
We would happily recommend Kim Kim and Angel to others seeking a professional and friendly tour in Chile.

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama

We didn’t stay here - please see our review and discount the star rating. The survey will not let me proceed without scoring

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Oct 03, 2024

Hi Lauren!!
It was awesome to meet you in Santiago, I had so much fun :)
I hope you can come back someday with a bigger family now!!
I wish you the best in the next couple of months!

Best Regards,
Angel.

Trip of a lifetime in Chile.....
Chile | Sep 11 - Sep 20, 2024

S
sue n.
West Chicago, IL | Reviewed on Sep 29, 2024
Me and my husband just came back from our trip in Chile and it was a very satisfying trip. Chile is a very diverse country that everybody needs to add it to their bucket list. Our 10-day sojourn was just a glimpse of what the country has to offer.
This was all made possible when we contacted Tamer who was instrumental in making this happen. Tamer was very patient with us during the planning. He gave us a few tour packages to choose from and he was very responsive. He basically answered all...
Read more

Me and my husband just came back from our trip in Chile and it was a very satisfying trip. Chile is a very diverse country that everybody needs to add it to their bucket list. Our 10-day sojourn was just a glimpse of what the country has to offer.
This was all made possible when we contacted Tamer who was instrumental in making this happen. Tamer was very patient with us during the planning. He gave us a few tour packages to choose from and he was very responsive. He basically answered all our questions in the quickest time possible.
Angel, who was our first contact during our Santiago stay was awesome !!! He is very professional and yet very personable. He treated us like we were family during our stay. Angel and his entire team were always reaching out to us and asking how we are doing. Very responsive, very punctual and just very comforting to know that he has our back. I like the fact that they reach out to us and gives us updates on our daily itinerary.
Our tour in San Pedro de Atacama and Patagonia were just outstanding.
We've been to quite a few countries and always had no trouble with our tour packages but in Chile- they seem to go above and beyond.
After all our tours-our guides always have a spread of food and drinks which is really something that you can look forward to.
Chilean people are very nice and welcoming.. We've never encountered any person who hasn't smiled or helped us out in every way possible.
So many places to go and explore but we don't mind coming back to Chile. There's so much this country has to offer that we have barely scratched the surface.

Hotel Reviews
Hotel Diego de Velazquez
Santiago

The location itself was great. The bellboy to the front desk employees were really attentive. What it lacks is an update to their rooms. Seems very dated. The bathroom needs to be fixed. It is functioning but it just doesn't look inviting at all. It needs caulking. Food was okay. Nothing fancy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
please update the rooms especially the bathrooms
Ckoi Atacama Lodge
San Pedro de Atacama

I like this place. It's maybe a good 10 minute walk from the city center but i like the peace and quiet that it provides. Room and bathroom is clean. It's not a high end lodge but i like the fact that they upcycle materials to use. The restaurant is clean and inviting. Food is okay. it's just a typical free breakfast. But i'll pick to stay here again if ever we'll be back in Chile.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique La Yegua Loca
Punta Arenas

We absolutely love this hotel !!! This has a lot of character. We love the quirkiness of this hotel. Every detail was thought of. The room has awesome. Clean and inviting. Too bad we only stayed here overnight. The restaurant was awesome. This hotel is an example of having a clean, inviting and comfortable without being expensive. They made use of what's native to the area and re-used vintage treasure finds to keep this place authentic. It is a small hotel since this used to be a house that's almost a century old but i just like the vibe. The only downside is the fact that there is no elevator which makes carrying your luggage harder not only for us guests but also for the staff that carries them.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Astro Fotografia
Astro Fotografia
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Sep 30, 2024
Dear Sue,
I can't tell you how happy we are reading your review and positive comments, we are so lucky to have had the chance to be a small part of this exceptional experience you and Ray had in Chile :) It warms our hearts to know that our services and communication, whether during the planning process or while on your trip, had met your expectations and made your trip seamless :) I will make sure to convey your lovely words to Angel and all our team in Chile, knowing that this will motivate...
Read more

Dear Sue,
I can't tell you how happy we are reading your review and positive comments, we are so lucky to have had the chance to be a small part of this exceptional experience you and Ray had in Chile :) It warms our hearts to know that our services and communication, whether during the planning process or while on your trip, had met your expectations and made your trip seamless :) I will make sure to convey your lovely words to Angel and all our team in Chile, knowing that this will motivate them to even become better at what they do.
I look forward to planning more adventures for you, be it visiting other parts of Chile in the future, or any neighboring destinations.
Yours,
Tamer

100% enjoyable experience.
Chile | Aug 12 - Sep 9, 2024

Rebecca
Rebecca H.
San Jose, CA | Reviewed on Sep 24, 2024
The entire experience working with Kimkim from start to finish was professional, and enjoyable. A well crafted online user experience providing detailed travel itineraries, transportation pickup times and hotel contacts that were easy to reference while traveling (and share with others not traveling). The local expertise of Responsible Travel, (our Chile connection) helped outline an itinerary that fit our travel needs both in capacity and economically. Very custom experience. Having staff... Read more

The entire experience working with Kimkim from start to finish was professional, and enjoyable. A well crafted online user experience providing detailed travel itineraries, transportation pickup times and hotel contacts that were easy to reference while traveling (and share with others not traveling). The local expertise of Responsible Travel, (our Chile connection) helped outline an itinerary that fit our travel needs both in capacity and economically. Very custom experience. Having staff checking in with us regularly to make sure the trip was going smoothly was comforting. The communication and special advice was valuable and the entire trip just flowed. I loved our pre-arranged airport transfers! And our experienced van driver to ski areas, not only was a great driver, but understood why its important to get to the slopes early was a bonus. Everyone was considerate and thoughtful to us. Chile is a remarkable country. Great food and friendly people.

Hotel Reviews
Hotel Diego de Velazquez
Santiago

The hotel is located in a good part town that is easy to access from Airport. Lots of good restaurants and shops nearby. The staff are very accommodating and the luggage storage room fit our ski bags and was easy to access when needed. The rooms vary in size. The pool room is relaxing.

Authenticity & Character
Location
Easy area to walk around both day and night.
Staff
helping hands at the door and behind the counter. early morning coffee
Cleanliness & Comfort
Hotel Ultramar
Valparaíso

A fantastic hotel. great location above the fray of the city with views of the harbor. The owners are super kind and accommodating to customers. (thanks for the Birthday breakfast with soundtrack!) The public space and outdoor area is clean and relaxing, which is nice after a day on the streets in town. The local is food is good if you want to stay in for a meal.

Authenticity & Character
sweet rebuilt of and old brick building with a unique feel
Location
great views of the city and harbor
Staff
owners super kind and understanding.
Cleanliness & Comfort
nice size rooms, large windows and very clean space.
Hotel La Casa de Don Tomás
San Pedro de Atacama

Upscale and modern. I wish I had an extra day here to relax outside under the tree.

Authenticity & Character
This place makes you feel relaxed as soon as you arrive. The outdoor sitting area under the tree is magical. the entryway sitting area is functional and water bottle refilling station is a plus. Highlighting awareness about best behavior in a sensitive environment are critical for guests to understand.
Location
easy to walk into town and get picked up by tour companies
Staff
everyone was kind and knowledgeable of local area.
Cleanliness & Comfort
great rooms, and brushes to dust your shoes off after being outdoors in the desert.
Hotel Gomero
Hanga Roa

The hotel is peaceful and clean. Wonderful artisan craftsmanship adorn the space. Hours of love and care have built this hotel.

Authenticity & Character
Nothing like it. each detail is hand crafted. gardens are blooming and art is everywhere.
Location
easy walking distance to town. quite.
Staff
owners are accommodating, with local fruit and beverages upon check in. Knowledgeable about the Island and very kind. food is well prepared, delicious and cook is super caring and sweet.
Cleanliness & Comfort
Hotel Lady Florence Dixie
Puerto Natales

The location is fantastic. Easy to walk around town and get picked up by tour companies. A bit noisy with guest leaving rooms. simple accommodations.

Authenticity & Character
funky, noisy, but clean
Location
Activity Reviews
Gastronomic Route
Gastronomic Route
Chile

a fun filled day customized to meet our needs. We were able to surf the sand dunes ( "maybe we can ski it" ) and go swimming after a food feast of fresh local fish. When your guide (Angel) really listens and gets to know his guests, magic happens. We had so much fun and laughed so hard we had tears in our eyes.

Quality of Experience
Guides, Drivers and Staff
guide was willing to go swimming with guests - so much fun
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Bright moon prevented good star viewing. telescopes were cool and learned new things. communication on pick up time, location and which tour operator could be improved.

Quality of Experience
Guides, Drivers and Staff
No one communicated with us.
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

good guides and drivers. very interesting day, learned a ton.

Quality of Experience
Guides, Drivers and Staff
driver had good sound track and was willing to talk to guests. Guide was very informed and knowledgeable about region.
Transport
clean the windows on the vans
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

A very interesting experience and worth the early morning pick up. Rare and unique, great photos opportunities.

Quality of Experience
Food
love a tailgate cook out. The guides deliver in quick time and have plenty of hot coffee /tea for guests.
Guides, Drivers and Staff
good driver, good soundtrack
Transport
Transfer to Ski Resort from hotel in Santiago
Transfer to Ski Resort from hotel in Santiago
Santiago

Our driver was excellent. He was kind and understanding as emotions were overflowing while seeing the Andes mountain range up close for the first time. Which in itself was a remarkable experience. With safety in mind, he delivered us in a timely manner. 80's pop sing along a bonus.

Quality of Experience
Edwardo stopped for photos ops, made sure we had documents needed, grabbed us water for the ride.
Guides, Drivers and Staff
Edwardo is a great driver in snow conditions.
Transport
Van was clean, safe and had good chains. plenty of room for all ski gear. good sound track.
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago

A great tour with Angel, our local guide from Responsible Travel. We hit the best empanada spot, met the owners and got to know about local spices, before heading to the markets for shopping. Drank traditional Mote con huesillo and the Pisco Sours. Enjoyed dishes showcasing the variety of fresh regional seafood. Finished the day with a sunset picnic in a secluded park overlooking the city. A magical day and a great way to spend a day in Santiago. Our guide was knowledgeable about regional dishes and local restaurants. Came prepared to escort us through the busy market stalls and answer all of our questions.

Quality of Experience
stopping at the street cart to buy Mott con huesillo
Food
Everything! the food in Chile is amazing. The seafood is the best.
Guides, Drivers and Staff
Angle knows the area really well and has a personality that is thoughtful, kind and very observant.
Transport
Valparaiso and Viña del Mar- Shared Tour
Valparaiso and Viña del Mar- Shared Tour
Chile

good communication from tour guide, great funny driver. Amazing murals Valparaiso. Go for the art, stay for the winding streets and discover /support local artists. good unique food and bar scene.

Quality of Experience
Guides, Drivers and Staff
Transport
The driver was super happy to be driving a big bus.
Local specialist: Tamer B. Obeid
Tamer B.
Tamer B. Obeid
Local specialist in Quito & Santiago | Replied on Sep 25, 2024
Dear Rebecca,
I can't be grateful enough for this detailed and thoughtful review, it means the world to us in Responsible Travel as well as Kimkim to know that we have met, and probably exceeded your expectations when it comes to our services and communication since it's essential to guarantee a smooth and second-to-none experience. Your comments will serve as a great motivation for us to continue offering our best and looking for improvement which we believe there is always room for it. It...
Read more

Dear Rebecca,
I can't be grateful enough for this detailed and thoughtful review, it means the world to us in Responsible Travel as well as Kimkim to know that we have met, and probably exceeded your expectations when it comes to our services and communication since it's essential to guarantee a smooth and second-to-none experience. Your comments will serve as a great motivation for us to continue offering our best and looking for improvement which we believe there is always room for it. It also helps our future travelers get to know what will their experience with us will look like.
Again, we thank you and we look forward to planning more adventures for you and Susan, whether in Ecuador, the Galapagos, Peru, and the neighboring countries.
Yours,
Tamer & the team

Lorena arranged our entire trip
Chile | May 16 - May 28, 2024

Jibi
Jibi T.
India | Reviewed on Jun 04, 2024
Lorena arranged our entire trip , she did a fantastic job , we four friends was traveling all our travel hotel local guide was superb
As we were traveling to a new country we didn’t know any one there still Kim Kim made us feel that we have close people near us
Thank you Kim Kim for an excellent trip Read more

Lorena arranged our entire trip , she did a fantastic job , we four friends was traveling all our travel hotel local guide was superb
As we were traveling to a new country we didn’t know any one there still Kim Kim made us feel that we have close people near us

Thank you Kim Kim for an excellent trip

Hotel Review
The Singular Patagonia
Puerto Natales

Different hotel shld stay

Authenticity & Character
Hotel was good all staff was excellent jescia bar tender was superb
Location
View and location
Staff
Jesica bar tender and all staff including house keeper was excellent
Cleanliness & Comfort
All good
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jun 05, 2024

Hi Jibi, knowing everyone had a good time visiting Chile is wonderful! I appreciate your trust in me and my team to provide a unique adventure in our country. We would love to welcome you back to Chile or South America to discover new places and experiences.
Best always,
Lorena

It was an amazing experience!! Entire trip wa...
Chile | May 16 - May 28, 2024

Saikumar
Saikumar E.
France | Reviewed on May 29, 2024

It was an amazing experience!! Entire trip was awesome. A well organized tour by true professionals.. Friendly, dedicated and well experienced guides and drivers.. Special mention on Mr. Mauricio Carrasco and Ms. Ana Tobar. Awesome guides. Transport team were also very caring and punctual! Special salute to Team KIMKIM and TURISMO MILODON.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on May 29, 2024

Dear Sai, you and your friends are fun and experienced travelers and I am so happy you enjoyed visiting Chile. I was pleased to plan this adventure with our best tour guides and I hope you come back to explore the beautiful Atacama Desert and Easter Island, or elsewhere in South America.
Best always,
Lorena

Birthday trip to Chile and Argentina
Chile | May 11 - May 22, 2024

Lauryn
Lauryn G.
North Port, FL | Reviewed on May 24, 2024
Jesse planned a very last minute trip for myself, my husband, and our one year old that was wonderful for our family! We felt like we got to see a lot during our 12 day trip but the pace was not so rushed that we were exhausted. I would highly recommend visiting Chile and Argentina, they are beautiful countries with very friendly and kind people. Jesse was there to answer all of our questions and had a very quick response time when we needed a last minute change. We felt confident traveling... Read more

Jesse planned a very last minute trip for myself, my husband, and our one year old that was wonderful for our family! We felt like we got to see a lot during our 12 day trip but the pace was not so rushed that we were exhausted. I would highly recommend visiting Chile and Argentina, they are beautiful countries with very friendly and kind people. Jesse was there to answer all of our questions and had a very quick response time when we needed a last minute change. We felt confident traveling with the itinerary she planned for us and would do it again in a heartbeat!

Hotel Reviews
Renaissance Santiago Hotel
Santiago

Very nice hotel with a great location and friendly staff.

Location
Staff
Cleanliness & Comfort
Amerian Park Buenos Aires
Buenos Aires

This hotel is in desperate need of room upgrades. The door to our room looked like it had been kicked in with marks and debris on the floor and a broken/missing doorstop. We did request to change rooms however the other room the staff showed us looked very similar. The tub/shower was falling apart with pieces of tape across the tile and a moldy and cracked shower handle. Breakfast was included with our stay however the options were very limited and of poor quality. The location very central and the lobby is very modern and up to date which is why I did not give this hotel a one star review.

Location
Cleanliness & Comfort
Very small beds with only one pillow per person. Room needs upgraded and deep cleaned.
Calafate Parque Hotel
El Calafate

Small hotel with a great location for downtown walking and a great breakfast. We did not have a chance to use the jacuzzi/sauna but loved that it was an option.

Hotel Costaustralis
Puerto Natales

Stunning hotel with beautiful waterfront view. Our room looked out over the water and we loved that we could open the window to catch the sea breeze. Breakfast was delicious and the staff were very kind and helpful to us.

Activity Reviews
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

This was our favorite day of the whole trip with stunning views of Torres del Paine National Park. Our guide was Jhon Pineda and he was super friendly and helpful and took some absolutely amazing photos of our family. He truly went above and beyond to make sure we got the best quality photos and videos and we appreciate him so much. He made sure we were comfortable with our baby all day and always checked on us. This tour cannot be missed!

Guides, Drivers and Staff
Jhon Pineda is an amazing tour guide!
Transport
Alex was our driver and he made sure everything went smoothly for the entire day!
Dinner & Tango Show
Dinner & Tango Show
Buenos Aires

Amazing food and service with a tango show that was out of this world! The dancers, musicians, and singers are so talented I could have watched them perform for hours! Truly talented!

Food
Large menu to select from and very generous staff who kept the wine flowing!
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on May 24, 2024

Hi Lauryn,

I'm so glad you and your family enjoyed your 12-day trip in Chile and Argentina 😊 I imagine it can be tough sometimes to travel with a baby so I'm happy to have been of help with the planning!
I apologize that the Amerian Park hotel wasn't up to standards, we will definitely consider using another hotel so that our travelers can enjoy comfortable accommodation in each destination while on their trip.

Don't hesitate to reach out in the future for another visit to our wonderful country - there's still lots more to see!

All the best in your future travels,
Jesse

South America with the help of Kimkim.
Chile | May 3 - May 14, 2024

Catherine
Catherine B.
Ireland | Reviewed on May 15, 2024
Paul organised our trip, he was patient, very well informed and experienced in helping us to reach agreement to meet all our requirements for the holiday.
It was mainly focused on winery visits. However we had 3 days first in Buenos Aires, where we had two city tours with lovely guide Maria, and two evenings organised , one at the specular Fogon Restaurant and the other at Tango Rojo at Faena Hotel. Everything was perfect for us.
We then flew to Mendoza and met our new guide the...
Read more

Paul organised our trip, he was patient, very well informed and experienced in helping us to reach agreement to meet all our requirements for the holiday.
It was mainly focused on winery visits. However we had 3 days first in Buenos Aires, where we had two city tours with lovely guide Maria, and two evenings organised , one at the specular Fogon Restaurant and the other at Tango Rojo at Faena Hotel. Everything was perfect for us.
We then flew to Mendoza and met our new guide the delightful Augostina. We visited 4 wineries but the visit to Matervine Winery was the highlight of our Mendoza trip. We enjoyed a beautiful gourmet lunch at Susana Balbo Restaurant. Everything was organised with precision and once more it was perfect for us.
We then flew to Santiago where we were met by guide Roberto and driver Francesco. We had a three hour flight delay and they were so understanding it made a difficult day easier for us. Roberto spent the next 4 days with us. While travelling to and from the 7 wineries he shared all the information possible on the Country of Chile. The economy, the culture, the politics, the history, education, agriculture, industry, geography etc, etc.. He was so informative, a truly lovely man to share our experience with. The best guide we have ever had. The highlight of the Chilean wineries was Montes. A great tour. We also spent a lovely day with Roberto visiting Valparaiso and Vina del Mar.
As mature travellers we believe that leaving the organising to a professional tour operator like Kimkim gave us peace of mind and made travel much less stressful.

Hotel Reviews
Alvear Art Hotel
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Santiago El Bosque
Las Condes, Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hyatt Mendoza
Mendoza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lujan de Cuyo Wine Tour, Agrelo Region: Las Perdices, Matervini & Susana Balbo Wineries
Lujan de Cuyo Wine Tour, Agrelo Region: Las Perdices, Matervini & Susana Balbo Wineries
Mendoza
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Casablanca Wine Route
Private Casablanca Wine Route
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Viña del Mar & Valparaíso
Full Day Viña del Mar & Valparaíso
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Private Excursion: Buenos Aires Sightseeing Experience - North Area
Private Excursion: Buenos Aires Sightseeing Experience - North Area
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Tango Show & Dinner (Tango Rojo) + Private Transfers
Tango Show & Dinner (Tango Rojo) + Private Transfers
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fogon Closed-Door Asado Dinner Experience with Transfers
Fogon Closed-Door Asado Dinner Experience with Transfers
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Private Excursion: Buenos Aires Sightseeing Experience - South Area
Private Excursion: Buenos Aires Sightseeing Experience - South Area
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Wine & Flavours of Maipu
Wine & Flavours of Maipu
Mendoza
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wine Experience Concha y Toro & Santa Rita Winery, Private Service
Wine Experience Concha y Toro & Santa Rita Winery, Private Service
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paul Jones

Incredible experience
Chile | May 1 - May 9, 2024

Konstantina
Konstantina G.
Greece | Reviewed on May 10, 2024

Lorena and Vanessa were very helpful from the beginning till the end of the trip. They were very responsive when we were on our trip. In general Lorena customise the trip with exactly all our needs and preferences!!! Totally recommend it using their services for a totally personalised and unforgettable trip!

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on May 10, 2024

You are the sweetest, Konstantina! I am thrilled that Dimitris and you had a wonderful visit exploring our country. We can't wait to host you back for an adventure to Easter Island, the Lake District, or anywhere else in South America.
Best always,
Lorena

We had a wonderful trip to Santiago , the coa...
Chile | Apr 19 - May 2, 2024

J
Jyoti J.
Los Angeles, CA | Reviewed on May 09, 2024
We had a wonderful trip to Santiago , the coast and wine country thanks to the amazing welcoming and caring by Dominique and Eliseo. They were real, authentic and so helpful, prompt and communicative. Dominique also went out of her way to make sure we knew our pick up times, etc for other outings. They both helped me celebrate my birthday in a special lovely way. Dominique is so knowledgeable and Eliseo despite our language barrier was so fun and caring for us. We had a blast and great... Read more

We had a wonderful trip to Santiago , the coast and wine country thanks to the amazing welcoming and caring by Dominique and Eliseo. They were real, authentic and so helpful, prompt and communicative. Dominique also went out of her way to make sure we knew our pick up times, etc for other outings. They both helped me celebrate my birthday in a special lovely way. Dominique is so knowledgeable and Eliseo despite our language barrier was so fun and caring for us. We had a blast and great introduction to Chile thanks to them both.

The trip to Patagonia was also amazing. KimKim did take care of all the details. Some additional descriptions about tour time pick ups and drives would have been helpful but in the end we had a blast.

Activity Review
Boat Trip to Glacier Grey
Boat Trip to Glacier Grey
Chile

This was a great cruise. I think it would have been helpful to have more of a description regarding the pick up time, the length of drive, and need for walk to the boat as felt somewhat surprised by the morning. The trip was fantastic though but could have had a better description of what to expect.

Quality of Experience
Beautiful!
Guides, Drivers and Staff
Driver on this leg was not that communicative and the van did not heat up so we were Freezing!
Transport
Van did not work well in terms of heating so a cold drive first thing in the morning was challenging.
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on May 09, 2024

Hi Jyoti,

It makes me happy to hear you and Amy enjoyed this special 14-days trip getting to know Santiago, Colchagua Valley and Puerto Natales! It was our pleasure to help plan something special for your birthday as well 🎉

I will pass on your kind words to Dominique and Eliseo, they contribute a great deal so that our travelers feel welcomed and cared for during their journey!

Please don't hesitate to reach out if you ever decide to visit Chile once again, maybe this time for a trip to the Atacama desert? 🏜

All the best in your future travels,
Jesse

This is my first time to Chile, Argentina and...
Chile | Mar 22 - Apr 18, 2024

K
Keith W.
Canada | Reviewed on Apr 28, 2024
This is my first time to Chile, Argentina and Bolivia and was excited because we travel to many of our bucket list destinations, such as San Pedro de Atacama, Uyuni, Santiago, Patagonia, El Cafalate, Buenos Aires and Mendoza. The planning process was smooth and Flor was given many local excursions for me to choose. Most of the local guides that were either picking us up or for taking us on a tour were very knowledgable and helpful. But Julio and Willie (the driver) for the 3 days tour in... Read more

This is my first time to Chile, Argentina and Bolivia and was excited because we travel to many of our bucket list destinations, such as San Pedro de Atacama, Uyuni, Santiago, Patagonia, El Cafalate, Buenos Aires and Mendoza. The planning process was smooth and Flor was given many local excursions for me to choose. Most of the local guides that were either picking us up or for taking us on a tour were very knowledgable and helpful. But Julio and Willie (the driver) for the 3 days tour in Uyuni are the best. They are knowledgable, caring (very important when travelling at 4700m elevation) and flexible in the plan. Our city tour guide in Buenos Aires was also very good. The local excursions included a combination of private and small group tour. Private tour was definitely more intimate and flexible. But the small group tours especially in San Pedro de Atacama were great too because we had an opportunity to interact with other tourists and had make many new friends. Before we this trip started, we were contacted by Kim Kim's operating team Julian that he would be assisting us 24/7. When we arrived in different stops, the local tour organizers would check on us and provide assistance. As for the accommodations, the hotels in El Cafalate and Mendoza are below our expectations. The staff were helpful but the facilities were dated. Overall, we are glad that we have Kim Kim planning our trip.

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama

The hotel is off 5 mins walk to the centre. The room we had was quite small. Due to the design of the hotel, the room is quite hot and we had to open the door to allow air circulation. The hotel is a bite dated but the staff is great and helpful. The best thing of the hotel is its restaurant. The food is very good and priced very reasonable (actually, it is cheaper than the restaurants in the centre).

Authenticity & Character
Location
It is away from the busy centre
Staff
Cleanliness & Comfort
Tayka del Desierto
Ojo de Perdiz, Potosi

This hotel is in the middle of nowhere but perhaps there are not a lot of choices in the hight desert. It is dated and cold. It is cold because the hotel turn on and off the heat at certain time. They even shut off the power at night (without informing the guests). So you will not have light or wifi. Most rooms have a window facing the common corridor, when people talking in the corridor, you can hear everything. The hotel should have advised all guests to be quiet in the corridor. The dinner on the other hand is quite good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel de Sal Luna Salada
Uyuni

We were staying there for 2 nights. It is supposed to be very highly rate hotel. Obviously, we are disappointed. The facilities are dated and you can see many things were fallen apart. The wifi doesn't work and there is no closet space in the room. The food in the restaurant is disappointed. The only saving grace is the staff. They are very helpful and nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Patagonia Camp
Torres del Paine

The hotel/camp is very unique because the room is a yurt connected by walk ways to the main reception and restaurant. The best part is that you feel that you are in the nature and not being disturbed by other hotel guests. But since it is a yurt. you are subject to the nature as well because you will hear the rain and the wind (it is quite windy in Patagonia). All the staff are fantastic and helpful. The food for breakfast, lunch and dinner are very good. Many people chose not to go for activities to enjoy the facilities and lunch. In addition, the guides of the activities are also very wonderful. The only draw back for us is that we were waiting an hour at the airport for pickup even though they were informed of the plane arrival time. There is only 2 flights flying in Puerto Nateles everyday.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sierra Nevada
El Calafate

The hotel is dated and service is average. The breakfast is sad too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argentino Hotel
Mendoza

We are staying in Hotel Mod, not Argentino because we were advised that Hotel Mod is better. Hotel Mod is about 6 blocks from the centre in a safe neighbourhood. The hotel is big but the service can be improved. The staff is good and helpful. The check in service is lengthy because you need to download the key app to your phone to open the room door. The restaurant in the hotel only provide breakfast and the breakfast is disappointed. They served a lot of canned fruit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Evening Astronomy Tour
Evening Astronomy Tour
San Pedro de Atacama

We were picked up from the hotel to a location not far away. We were provided with a translator to explain what we would see. It was a great experience because the guide provided a lot of information and answered all our questions through the translator. Unfortunately, we had a full moon and we could't see a lot of stars. At the end of the tour, we were provided with drinks and snacks.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Apr 29, 2024

Hi Keith and Mark! 🌻🌟

I'm so thrilled to hear you had such an epic adventure across South America!

I'm really happy that the planning process went smoothly for you and that you enjoyed the local excursions. And it's awesome you made new friends on the small group tours - those spontaneous connections can really make a trip unforgettable, right? 😎

I'll make a note about the accommodation feedback for El Cafalate and Mendoza - thanks for sharing your thoughts on that. Overall, it's been a pleasure being part of your journey. Here's to many more adventures ahead!

Cheers,
Flor 🌻🌟

Planning was easy, responsive team and would ...
Chile | Mar 30 - Apr 6, 2024

Sharmi
Sharmi D.
San Jose, CA | Reviewed on Apr 24, 2024
Planning was easy, responsive team and would highly recommend Read more

Planning was easy, responsive team and would highly recommend

Hotel Reviews
Hotel Plaza San Francisco
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Apr 25, 2024

Hi Sharmi and Bikash! 😉

Thanks a lot for the review! I'm really happy that you enjoyed Chile that much! It was awesome to plan this with you, guys. Hope to see you another time in South America!

Safe travels!

Flor 🌻

Francisco was just absolutely amazing in help...
Chile | Mar 16 - Apr 2, 2024

N
Nilakshi I.
India | Reviewed on Apr 13, 2024
Francisco was just absolutely amazing in helping me plan this trip. he was patient with all my changing requests, worked within my budgets. most importantly, he was always honest and that gives me the confidence to refer him to all my friends. His excursion choices were well thought out, with good companies. he went over and above his brief to help me with flight bookings that were not in his purview. he was always available on whatsapp, email. and responded quickly. my only regret is... Read more

Francisco was just absolutely amazing in helping me plan this trip. he was patient with all my changing requests, worked within my budgets. most importantly, he was always honest and that gives me the confidence to refer him to all my friends. His excursion choices were well thought out, with good companies. he went over and above his brief to help me with flight bookings that were not in his purview. he was always available on whatsapp, email. and responded quickly. my only regret is we could not meet. As he said, to meet, we have to now plan another visit to South America soon!
Thank you for everything

Hotel Review
Diego de Almagro San Pedro

Lovely hotel and very well located Eduardo at the reception was most unhelpful and nasty. He absolutely refused to give us our room one minute before 3pm, when he could easily have requested the housekeeping staff. Apart from that it is a really lovely place to stay

Authenticity & Character
the architecture.
Location
Staff interaction at the reception
Staff
interaction at the reception when checking in
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Apr 15, 2024
Dear Nilakshi, Thank you so much for your kind words! I'm thrilled to hear that you had a great experience planning your trip with me. It was a pleasure working with you and assisting with your changing requests and budget considerations. I always strive to provide honest and reliable service, so I'm glad to hear that you felt confident in referring me to your friends. I'm also delighted that you were pleased with the excursion choices and the additional help I provided with flight... Read more

Dear Nilakshi,

Thank you so much for your kind words! I'm thrilled to hear that you had a great experience planning your trip with me. It was a pleasure working with you and assisting with your changing requests and budget considerations.

I always strive to provide honest and reliable service, so I'm glad to hear that you felt confident in referring me to your friends. I'm also delighted that you were pleased with the excursion choices and the additional help I provided with flight bookings.

I'm sorry we didn't get the chance to meet in person, but I'm hopeful that we'll have the opportunity to do so in the future. If you ever plan another visit to South America or need assistance with any other travel plans, please don't hesitate to reach out.

Thank you again for choosing me to help plan your trip. It was a pleasure working with you!

Best regards,
Francisco

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