Kimkim Trip Reviews for Costa Rica

4.8
Based on 1,221 ratings
Read 1,221 verified reviews by travelers who booked their trip to Costa Rica on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing Cost Rica
Costa Rica | Aug 7 - Aug 13, 2023

Prasad
Prasad T.
Houston, TX | Reviewed on Aug 20, 2023
Great resort in Aernel and all the rips selected were very good. Zip lining expereince in Moteverde was great we had great fun on this trip an d looki ng to back next year. Well organized trip by KimKim. The sighseeing in San Jose was not that great. May skip that. But overall exoperience with hotels and food was very good. Read more

Great resort in Aernel and all the rips selected were very good. Zip lining expereince in Moteverde was great we had great fun on this trip an d looki ng to back next year. Well organized trip by KimKim. The sighseeing in San Jose was not that great. May skip that. But overall exoperience with hotels and food was very good.

Hotel Reviews
Hotel Presidente
San José

Nice large rooms and great service and freindly staff. Great buffet breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Beautiful room and view from the hotel and great service and food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde

Rooms had no Air conditioning and no fans were provided. N o nprivacy in the rooms open toilets. Guest service not upto the mark.

Authenticity & Character
Location
Great view from the rooms
Staff
Cleanliness & Comfort
Activity Reviews
100% Aventura Zip Line Monteverde
100% Aventura Zip Line Monteverde
Monteverde

Great e xpereince but things were being rushed. Need to ntrain staff a bit more

Quality of Experience
Guides, Drivers and Staff
Transport
San José City Evening Tour
San José City Evening Tour
San José

Evening tour was good but most musems were close and everthi g was in the dark

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee & Chocolate Experience
Coffee & Chocolate Experience
Arenal/La Fortuna

Very good expereince and very good explanation by the staff

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez

We had an amazing honeymoon and absolutely fe...
Costa Rica | Jul 15 - Jul 23, 2023

Lily
Lily N.
Chicago, IL | Reviewed on Aug 15, 2023
We had an amazing honeymoon and absolutely fell in love with Costa Rica! The tour guides were so knowledgeable and passionate about their country. The hotels we stayed at were lovely and staff always went above and beyond to make sure we had a special experience. We plan to make Costa Rica a yearly trip and can’t wait to go back. Read more

We had an amazing honeymoon and absolutely fell in love with Costa Rica! The tour guides were so knowledgeable and passionate about their country. The hotels we stayed at were lovely and staff always went above and beyond to make sure we had a special experience. We plan to make Costa Rica a yearly trip and can’t wait to go back.

Hotel Reviews
Pachira Lodge
Tortuguero

The hotel is an eco lodge meaning there’s no air conditioning. The flora and animals that surround you make sweating it out more than worth it! We saw monkeys and sloth right outside our door. We loved doing the Turtle nesting experience and the hotel made the experience very easy to book.

Park Inn San José by Radisson
San José

Hotel was clean and the beds were very comfortable.

Authenticity & Character
Location
We were able to walk to food.
Staff
Cleanliness & Comfort
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Aug 15, 2023

Hello Lily,

Thanks for your review.
I am so happy to read your experience in the tropics was fantastic.

It is great to know you are planning to come back to Costa Rica, we would love to offer new experiences once again!

Pura Vida,
Olman

Chef's Kiss
Costa Rica | Jul 16 - Jul 22, 2023

Diane
Diane I.
Palo Alto, CA | Reviewed on Aug 13, 2023
After taking the quiz on things I wanted to see and do while in Costa Rica, Gustavo planned the perfect trip! I'm so glad that I went with KimKim for the planning because there's no way that I would have known exactly which hotels to go with or which of the bazillion guides for activities. Knowing how long the travel would be for me to get to La Fortuna, he didn't plan anything until the evening after I arrived, giving me plenty of downtime so that I was ready to take in all the sights for... Read more

After taking the quiz on things I wanted to see and do while in Costa Rica, Gustavo planned the perfect trip! I'm so glad that I went with KimKim for the planning because there's no way that I would have known exactly which hotels to go with or which of the bazillion guides for activities. Knowing how long the travel would be for me to get to La Fortuna, he didn't plan anything until the evening after I arrived, giving me plenty of downtime so that I was ready to take in all the sights for the night hike. I went SUPing on Lake Arenal and kayaking and snorkeling down in Quepos. The hotel in Quepos was absolutely *chef's kiss*! The guide for kayaking picked me up and then we wound our way up to where the incredible palatial hotels are up in the hillside to get a family. Though the hotels up there are gorgeous, he booked me at Karahe--which is beautiful and has lovely accommodations, and is a one-minute stroll from your room to the beach. I was also glad that he booked all the drivers for me. A friend suggested I rent a car and get myself around. I am *so* thankful that I did not have to navigate those roads since the vast majority have no signage. Everything was well worth what was spent. Thank you, Gustavo!

Local specialist: Gustavo Camperos

Sergio our initial contact person did a great...
Costa Rica | Aug 3 - Aug 12, 2023

S
Siang O.
New Braunfels, TX | Reviewed on Aug 13, 2023
Sergio our initial contact person did a great job making our travel itinerary. Since I do not know much about the country, I gave him a very vague description of what we like and do not like and from there he managed still to create a pretty well rounded list of activities for us to get to know Costa Rica. Nancy and charlotte: both of them took over since Sergio has a family leave, both of them were very responsive to our questions when we were stuck. Eg had a couple of questions and... Read more

Sergio our initial contact person did a great job making our travel itinerary. Since I do not know much about the country, I gave him a very vague description of what we like and do not like and from there he managed still to create a pretty well rounded list of activities for us to get to know Costa Rica.

Nancy and charlotte: both of them took over since Sergio has a family leave, both of them were very responsive to our questions when we were stuck. Eg had a couple of questions and issues arise during our trip and they managed to smooth it out for us to move on.

Overall I would definitely recommend Kim Kim and use Kim Kim again, it definitely has saved me from doing all the homework and research prior to the trip and just enjoy my vacation without trying to juggle too many things.

Hotel Reviews
Hampton by Hilton San José Airport
Alajuela

We just stay here 1 night before our flight back home. Very standard Hampton in , clean, good breakfast and close to airport.

Authenticity & Character
Very standard Hampton in
Location
Staff
Cleanliness & Comfort
Congo Bongo EcoVillage Costa Rica
Manzanillo, Limon

This is an amazing location in the reserve. The people were nice and friendly, very helpful. The housekeeper washed our clothes daily and clean the villa. We were sleeping with the sound of wildlife. Saw lots of wild life, howler monkeys and many type of birds. The hammock was the highlight of this villa. We live in sweet dream house, it has 3 rooms, 1 of them has a/c. The location is cool enough, we did not use the a/c too much. A full function kitchen, outdoor sitting, dining, bbq area, walking trail and a waking path to the beach. Easy access to everywhere else. Will definitely return to this location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Villa Florencia
Turrialba

I think this hotel has a lot of potential. It is sitting in a beautiful land with lots of vegetation but not maintained enough. When we get there, we immediately had a bad feeling at the entrance compare to our experience from hotel savegre. We got into the our rooms, we have 2 rooms, both rooms bedsheets were not very clean, 1 if the rooms smell very damp and the bathroom were leaking. This location is definitely not as comfortable compared to hotel savegre. 1 night were so hot even with fan going, but I guess we cannot really change the climate. The food quality in their restaurant were pretty bad. We relayed our experience to travel agent, who then spoke to the owner/manager of the hotel and they acknowledged they knew about the leak in the bathroom and immediately change our room to a better room that smell much better with clean linen, they brought us a bottle of wine and cancel our bill of dinner the night before. We appreciate them trying but I think this location is a good location if they have enough staff and maintain better.

Authenticity & Character
It is a good location with lots of vegetation, need improvement project
Location
Need multiple improvement projects
Staff
The first night receptionist who checked us in were not very helpful or friendly with little help but once we complained, the new staff were friendly and nice.
Cleanliness & Comfort
Need lots of work.
Savegre Hotel Natural Reserve & Spa
Páramo

One of the highlights of our trip. We opted to drive our rental car and the journey to San Gerardo hotel savegre was definitely not something you should try if you are not confident with your driving skill. We called the last 3-4 miles stretch down to the valley to the hotel “road to hell”, the unfortunate part was we got slightly delayed at the airport with looking for our rental car and getting sim card activated and wasted maybe 2 hours prior to leaving SJO, we got to San Gerardo when it was dark and that was definitely an adventure to get down to the valley. We couldn’t see much because it was dark but we definitely saw a huge tapir on our way to the hotel. Once we got to the hotel, we were immediately greeted by the security guard who guided us to the reception and from there we had our first meal in the hotel. Let me say, this hotel is very well kept, the restaurant is clean and upscale provided pretty good food and service. Our rooms were beautiful and cleaned daily. The following day when we have sunlight, we were amazed at how beautiful and serene the valley was. We did bird watching and some hikes around the hotel. Definitely a place we will revisit. Wish we have more time to do more of the hiking trail.

Authenticity & Character
Location
Very serene, beautiful location. But the road to get there is not easy.
Staff
Everybody was very friendly, helpful and nice.
Cleanliness & Comfort
Very well maintained.
Activity Reviews
 Exploring the Underwater Wonders of Cahuita National Park
Exploring the Underwater Wonders of Cahuita National Park
Costa Rica

Again slightly different from what was described in our itinerary, Itinerary: You will go snorkeling for about two hours in the most important Coral Reef of Costa Rica… You will discover the National Park by White Beach sector, up to Cahuita point, crossing through beautiful beaches to relax and swim in the calm water of the Caribbean Sea for a while. In spots between Cahuita Point and the town of Cahuita (3.5 km), you will be able to see various types of snakes (boas, bocaraca, bushmaster, eyelash vipers, etc.), sloths, white-faced and howler monkeys, anteaters, armadillos, raccoons, blue morpho butterflies among others, birds and many more such as medicinal plants, orchids, trees, ferns, vertebrates, invertebrates, sea, and earth shellfish. Our actually experienced were hopped on the pick up van, drop off, get on a boat to do snorkeling. It was a nice trip still. Maybe the exploring the national park part is on our own? But our ride got us back immediately? Maybe in the future better description eg we can take our own ride to the boat, a snorkel and explore the national park on our own?

Quality of Experience
Guides, Drivers and Staff
Transport
Organic Farm Tour with Lunch
Organic Farm Tour with Lunch
Turrialba

Again we had no expectations of this tour. We thought just another farm with lunch. We were so wrong!! We learn so much from this organic farm from zero to a full education center. So much knowledge and passion of the owner. We love learning her passion. Great lunch!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hike Turrialba Volcano
Hike Turrialba Volcano
Turrialba

Very nice hike, unfortunately it was raining and foggy. But we love it. Very nice guide Gloria was very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Pacuare River Rafting
Pacuare River Rafting
Turrialba

One of the highlights of our trip. The guide were very knowledgeable and helpful. We felt very safe. And a nice lunch!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kekoldi Indigenous Reserve & Waterfall
Kekoldi Indigenous Reserve & Waterfall
Puerto Viejo de Talamanca

This is the description we have from the travel agent: Today you will visit the iguana zoo farm of the KEKOLDY territory, where an indigenous family is dedicated to the reproduction of the Green Iguana, a species that was in danger of extinction, and thanks to initiatives like these it has been recovering. Next, in the Bri Bri territory, you will visit an indigenous family that grows medicinal plants and will guide you through the usage of several tropical plants, followed by a demonstration of the production of chocolate. Cacao (chocolate) within the Bribri culture is very important since they use it for purification, food, and medicine. In the last stage of the tour, you will visit a waterfall where you can take a bath and have a small fruit-based snack. Finish the tour in a typical restaurant in the area where you have typical lunch. Our actual trip: only include the last stage hike of primary and secondary forest to the falls, our guide is very nice and knowledgeable, this is not an easy hike. Very slipper from rain night before, we saw wild life. The guide Mynor, driver fofo and host Hermano? Who serve us lunch were are amazing people. We love this adventure.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Thermal Hotsprings Hacienda Orosi
Thermal Hotsprings Hacienda Orosi
Costa Rica

A nice detour between San Gerardo to turialba. My husband said it feel like a heated pool rather than hot spring. The weather was not so friendly, it was raining. It is a beautiful place, the lunch attached was descent.

Quality of Experience
Guides, Drivers and Staff
Transport
Coopedota Coffee Tour
Coopedota Coffee Tour
San Gerardo de Dota

To be honest we went there with little to no expectations because the coffee shop where the coffee plantation tour attached to had some mixed review from google review. But once we met our guide everything changed, very knowledgeable guide, amazing tour with so much information from the fruits of coffee to the process and tasting of coffee. We learned so much!!

Quality of Experience
Guides, Drivers and Staff
Transport
Quetzal Tour
Quetzal Tour
San Gerardo de Dota

Our guide brought binoculars and the super birdwatching magnified spotting scope. We were able to see several quetzals. Learn about them from the guide. Again just a beautiful place to be in.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Aug 25, 2023

Hi Siang,

Thank you very much for your detailed review, and all the photos.
We are glad you had a great overall experience, and we will pay attention to the experiences/sites that can be improved.

Pura vida!

Charlotte

JC and KimKim was super helpful and responsiv...
Costa Rica | Aug 3 - Aug 11, 2023

N
Nikki M.
Concord, MA | Reviewed on Aug 13, 2023
JC and KimKim was super helpful and responsive on our trip. We loved our adventures and hotels we stayed at. Thanks JC for handling all the details within our budget so we could just enjoy! Read more

JC and KimKim was super helpful and responsive on our trip. We loved our adventures and hotels we stayed at. Thanks JC for handling all the details within our budget so we could just enjoy!

Hotel Reviews
Arenal Springs Resort
La Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grano de Oro Hotel
San José

Great rooms, roof hot tubs, historic yet very comfortable and fantastic breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jean Carlo Ilama
Jean Carlo
Jean Carlo Ilama
Local specialist in Cartago, Costa Rica | Replied on Aug 16, 2023
Hello Nikki, Thank you so much for taking the time to share your wonderful feedback with us! It brings us immense joy to hear that you had a fantastic trip and enjoyed your adventures and accommodations. I'm delighted that we could assist in creating a memorable experience for you. It was truly a pleasure handling all the details within your budget, allowing you to fully immerse yourself in the enjoyment of your journey. If you ever decide to explore Costa Rica again or have any travel... Read more

Hello Nikki,

Thank you so much for taking the time to share your wonderful feedback with us! It brings us immense joy to hear that you had a fantastic trip and enjoyed your adventures and accommodations.

I'm delighted that we could assist in creating a memorable experience for you. It was truly a pleasure handling all the details within your budget, allowing you to fully immerse yourself in the enjoyment of your journey.

If you ever decide to explore Costa Rica again or have any travel plans in the future, please don't hesitate to reach out. We're here to make your travel dreams come true!

Warm regards and Pura Vida,
JC

Extremely Helpful
Costa Rica | Aug 1 - Aug 11, 2023

C
Cameron b.
Dyker Heights, NY | Reviewed on Aug 12, 2023
Gustavo and Jessica were both wonderful to work with when planning my trip to Costa Rica. From beginning planning stages all the way to the end of my trip, they were there to help. I had many questions, concerns, changes and last minute requests that were all addressed with great satisfaction. Very pleasant to work with. I was excited to not plan anything for once and have a trip planned for me. It was super easy to just tell Gustavo what I was generally looking for and him send me back a... Read more

Gustavo and Jessica were both wonderful to work with when planning my trip to Costa Rica. From beginning planning stages all the way to the end of my trip, they were there to help. I had many questions, concerns, changes and last minute requests that were all addressed with great satisfaction. Very pleasant to work with.

I was excited to not plan anything for once and have a trip planned for me. It was super easy to just tell Gustavo what I was generally looking for and him send me back a whole itinerary. I got to do a lot of fun things and see some cool stuff. Transfers, hotels, activities were all planned out.

My only feedback, which is more of a personal preference rather than a comment on the service, is that the trip was very tour and tourist oriented. I suppose I would have liked more suggestions for things to do that weren’t tied to a bigger tour group. Though I’m not sure if that exists in the areas I was in, especially La Fortuna, it did feel as though I was being shuttled from place to place with other crowds of people. I like to experience at least a little bit of the culture and country not tied to tourism but I do feel I missed a lot of that. However that is not something I mentioned before planning, I didn’t know enough to know what I didn’t know.

Overall great experience though

Activity Review
Arenal Hanging Bridges Walk
Arenal Hanging Bridges Walk
Arenal/La Fortuna

Highlight of the trip! I wouldn’t have gone here without a tour guide, he truly made the experience worth the visit. The views of course were beautiful but we got to see a lot of different animals and nature with tons of information surrounding. Highly recommend this

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

WOW - what a holiday
Costa Rica | Jul 23 - Aug 10, 2023

Paul
Paul C.
United Kingdom | Reviewed on Aug 11, 2023
From the start to the finish we have had an amazing and very easy experience with Olman as our advisor and trip finalizer. We wanted to see and do as much as possible all within a budget and this was facilitated brilliantly.
All our accommodations were as we asked - safe and not luxury (although to be fair it was more luxury than we are accustomed to so a great surprise). Every thing ran so smoothly, every pick up, every tour, everything! Mawamba lodge in Totrtuguero - boat to get there,...
Read more

From the start to the finish we have had an amazing and very easy experience with Olman as our advisor and trip finalizer. We wanted to see and do as much as possible all within a budget and this was facilitated brilliantly.
All our accommodations were as we asked - safe and not luxury (although to be fair it was more luxury than we are accustomed to so a great surprise). Every thing ran so smoothly, every pick up, every tour, everything! Mawamba lodge in Totrtuguero - boat to get there, experience there all fantastic (not even Olman could have predicted quite how the strom on our first day would be) and our programme shifted to accomodate as much as we could despite lightning curtailing some of this adventure. Food here was lovely and the night turtle watching tour was an add on that was brilliant. Car hire pick up really smooth - great vehicle (although Alamo hired us a car that later was stopped by traffic police for not legal registration - not our fault and not our fine just a few hours wasted - not Olman's fault and KimKim helped in the communication issues around this). Azania Lodge in Port Veijo Talamanca - fantastic with Green and Black poison Dart frogs on the doorstep - literally and also a resident Sloth! Great tour to Cahuita and also Ganduca Manzanilla - we booked our own guide having realised how much we miss in a forest without a guide - would recommend this. Eating out here was our favorite place as the Carribean vibe was awesome, chilled and very low key. On to La Fortuna which seemed a large complex - we try to avoid crowds, BUT our cabin was back left and Giant Crested Currasows, humming birds, frogs, toucans and more graced our balcony view that was uninterrupted. - Here we would recommend Bogarin trail as a brilliant wildlife hike - night hike here was stunning. Monteverde next and an adventure to drive here as the roads deteriorated but great lace and again great zip wires and hanging bridges - up close and personal with snuffling Coati. Manuel Antonio was fab - busy but our pre arranged guide was excellent in the park taking us away from crowds where possible for a good view without tripod war! We also Parascended, took a surf lesson and had a night mangrove tour here - all on our day off - it was a great day off ! Then the amazing Drake Bay Wilderness Resort - car drop off, river boat from Sierpe- and then arrival to this wonderful place we would love to return to - wow great staff, fabulous food and most of all expreiences - a walk in Corcovade Natural Park with Daniel and then also a brilliant day Snorkelling with an incidental Humpback Whale en route to the site. Our return flight to San Jose and all pick ups and transfers were prompt, in really clean vehicles and we just felt so safe at all points. A massive thanks to the team who listened to our requests, answered promptly and allowed us to have a bespoke self drive experience that has certainly filled our memories with sites, smells, sounds and emotions for years to come - especially the sound track of the oceans and Dink frogs. Thankyou so much for everything, we would not hesitate in recommending this brilliant company. We are in the UK and hesitant but a little research showed this company to have good reviews in the US - We are so happy we went with them and not a UK based company doing less for our time and costing more. Thnakyou so much - Pura Vida

Hotel Reviews
Drake Bay Wilderness Resort
Drake

Wow what a jewel, in our top 2 - BUT the top one for the all round package. We left the best to last. Great cabins - very clean, super views across Drakes Bay. Tours exceptional lead by brilliant staff - even the bar staff looked for wild life to show us in the evenings - Green frog snake eating a frog was a highlight of the in site non formal sitings. BUT Daniel and Mauricio were great on tours to Corvovado and Isle de Cano. Boat drivers were excellent in choppy conditions and also very respectful when we met Humpbacked whales. All food and drink was stunning and we could not have asked for anything more. Every thin is thought of without being upmarket if that makes sense. Even on our departure a boat to our taxi had a wet landing so they had a bottle to rinse our feet and a towel to dry them off before getting in the taxi. We would love to go back...

Authenticity & Character
This place was full of happiness, smiles, staff who were casual and really helpful and friendly, even down to taking some photos and then whatsapping them to us. It says basic lodges on the shore and this is it - but why do you need more than basic when the experience you get is fabulous.
Location
Amazing for views, for tours to Corcovado, for tour to Isle de Cano, for feeling chilled and away from the main groups of tourists....we loved it.
Staff
So helpful, so informative, so engaging and most of all super super friendly.
Cleanliness & Comfort
Everything from start to finish was brilliant. All kit was clearly cleaned and cared for so snorkelling kit was washed pre use, rooms cleaned daily, we truely loved this place.
Hotel Costa Verde
Manuel Antonio

Our room was fantastic with pacific views. Great AC. This was certainly more upmarket than we are used to. Phoning for a lift to a restaurant is not what we are accustomed to! Or to getting food delivered from the restaurant to our room after a late night tour. In a good location 10 minutes chilled walk from the beach. More monkeys than people was a logo and a truth, lots of wildlife in the area around our cabin - we had a fabulous time here. While the area is touristy - more so than anywhere else we had been, the hotel is great because all cabins are spread out.

Authenticity & Character
Lovely place to chill, watch the see and enjoy the wildlife - as long as it is not your shoes the capuchins throw off the balcony!
Location
Great views, great surrounding trees and the wildlife living in it. A drive to the local town - all good and the town is not that lovely anyway.
Staff
Very friendly and really great help in liaising and using phones to help an issue with our hire car.
Cleanliness & Comfort
Very clean and very comfortable.
Hotel Cipreses
Monteverde

Was a simple room and fine for what we needed. Nothing flash and on the ground floor a lot of noise in the morning BUT that was the tour group also staying there and not the fault of the property. Suit cases wheeled by the window at 6am seemed a little loud!

Authenticity & Character
It was a safe clean stop over - all we need for this. Very efficinet laundry service at this point needed in our holiday.
Location
Good for trip to the cloud forest etc.. as it was first drop off etc at the end. 10 minute walk to town and a little longer back due to the hill. But all good.
Staff
Lovely and friendly.
Cleanliness & Comfort
No improvement but nothing special, safe, clean and fine.
Arenal Paraíso Resort, Spa & Hot Springs
La Fortuna

This was a much bigger complex than we would have chosen complete with wrist band! BUT our cabin was in a great position and really enhanced our experience here - we had a lovely view from the back that had no cabins in....had we been in another area this would not have been the case. BUT we all gained a little digestive issue - so rather than finding a SODA in La Fortuna we ate in and the food was very nice and just what those who ate needed. Good hot tube - shame some people don't have the social skills to not have loud speakers in the pools but that is the fault of the tourist and not the venue. great position for a view of the volcano and also to get to the tour site.

Authenticity & Character
Our cabin was in a great situation and as such we had a great time and when in our cabin had great views from the back . Not sure how we would have felt not in the back row though.
Location
Good views of the volcano, 10 minute drive from La Fortuna, 15 minute drive from the Arenal Volcano park and hike.
Staff
Not really anything to improve, all good but no extra special feel.
Cleanliness & Comfort
Very clean and comfortable.
Azania Bungalows
Puerto Viejo de Talamanca

Our favorite place - well in the top 2- the situation, the vibe of the area, the wild life on site - Poison Dart Frogs, 3 Toed Sloth, Green Macaws, Agouti.... Despite heavy warnings of security for the area, it is clear that if you do not go out as a rich tourist, you do not court unwanted attention. Lovely cocktails changed daily for happy hour, fantastic tours of 2ereserves close by. In a way a shame it was so close to the start of out tour as we loved the area and the feel of this place.

Authenticity & Character
We just loved it all - the grounds, the room, the mezanine for 1 daughter, the animals....we loved it.
Location
400m from the surf....5 minutes drive from a very chilled and relaxed town with lots of food options - Chill and Cheese a great low key place.
Staff
Really helpful in all aspects.
Cleanliness & Comfort
Beautifully clean and really comfortable. Even the pool was spotless.
Mawamba Lodge
Tortuguero

Fantastic place with great facilities, food, tours on offer and staff. Only thing - if being incredibly picky was the very dark lighting in our room BUT that was a minute thing and really is of no consequence. Very clean, great pick up, as with all places great boat men and the turtle tour and lagoon tours were both really well managed and very much enjoyed. Food delicious and whilst off the same menu each day it was still hard to choose from what we had already eaten or trying a new dish. Location brilliant. Loved it.

Authenticity & Character
The sights and sounds of the wildlife everywhere, a dining room that you saw lots from, rooms with hammocks to swing in as the frogs and birds added to the ambience. Wow.
Location
Caribbean beach on one side, lagoon on the other what else would you ask for ?
Staff
Nothing too much trouble, all bilingual and so super friendly without being in your face.
Cleanliness & Comfort
I am sure some people would find something wrong but we asked for safe and this was safe, clean and we loved it. Fan worked well to lower the temperature, there were so many places to sit, chill, walk, wander, gaze, have a drink or just zone out.
Parque del Lago Boutique Hotel
San José

Very good place to be for the first and last night. A walk around the area was OK - the other end of Sabina Park would probably be better as behind this hotel were a lot of garages and opposite a very deserted building with broken glass etc.. The hotel itself lovely, good breakfast just situation could perhaps be better. BUT as we were hardly in San Jose we did not have the chance to get a good feel for the area really.

Authenticity & Character
Good over night, no more really.
Location
As per review - it didn't seem totally great area to walk around at dark - however we were not here for long at all and as such were not able to grasp a real feel for the area.
Staff
Nice and friendly and help ful as they semed to be everywhere.
Cleanliness & Comfort
Nice clean room
Activity Reviews
Isla del Caño Snorkeling Tour
Isla del Caño Snorkeling Tour
Costa Rica

As with all aspects of Drake Bay Wilderness resort, this was a brilliant trip - well guided and stunning in our experience of turtle and a fabulous Humpback Whale siting - 10 minutes of mother and calf. The fish were mesmerising and very varied. Despite a big storm we were able to enjoy this experience a lot and visibility was good. Daniel, Mauricio and team were really helpful through out and all equipment super clean.

Quality of Experience
Just great from start to finish.
Guides, Drivers and Staff
Really good and Daniel and Mauricio were supportive of all and really looked for the best sightings whilst seemingly having infinite lung capacity.
Transport
Great boatman in what was choppy at times. Always felt safe and boat was clean, comfortable and cheerful.
San Pedrillo Ranger Station Guided Hike
San Pedrillo Ranger Station Guided Hike
Costa Rica

When you see an anteater while drying your feet from getting off the transport it is a good omen! This was a great walk and we were actually taken to Sirena station deeper into the park which was fantastic. So much to see and hear. Daniel our guide was excellent and seeing Tapir was excellent near the end of our walk. All aspects were really enjoyed and standing and listenning to the sound of frogs mingling with howler monkey was magical. Peccaries foraging, primates, reptiles, birds all added to a day not to be forgotten. Even Humpback whales on the way and on the return.

Quality of Experience
Brilliant - from start to finish.
Guides, Drivers and Staff
Excellent in all aspects
Transport
Boat transfers stunning.
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

Really busy compared to all other sites we were on. The guide we had was great and despite the numbers of groups managed to evade much of the tripod wars going on for best sightings. Saw a number of new species, enjoyed lovely views and had a quick cool off in the sea half way around. Certainly a huge amount of people here compared to else where made this feel a little over crowded having enjoyed much quieter tours in the Caribbean area.

Quality of Experience
Good guide who acknowledged busy nature of area and tried to move out of this when we could.
Guides, Drivers and Staff
great knowledge and ability to spot even the smallest of creatures where others walked past.
Transport
Clean, safe and punctual.
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Monteverde

Whilst a real honey pot, this activity was so smooth and well run. All instructors at all points super efficient and friendly. Experience through the canopy was brilliant and we all loved it. Tarzan Swing fab, tandem zip lines great and then our daughters loved the superman. All in a fantastic location. Followed by a more serene but much enjoyed hanging bridge tour. With a guide we may have seen more but we had a magical Coati encounter on a path and actually it was great taking in the views we saw having been guided quite a lot already.

Quality of Experience
Just so well organised and run with no wasted waiting time
Guides, Drivers and Staff
Happy, fun, enthusiastic and super efficient / safe
Transport
Clean, safe and punctual.
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

Really god tour - heart sank as loads of people were waiting but all sorted into small groups and as luck would have it ours was just the 4 of us. Great guide and despite similarities of species seen we heard now things about them. Also saw fire flies, a snail eating snake and a kinkajou which caused much excitement as it raced across the canopy. What was great was our guide also took us to a dark area, we switched off all lights and then witnesses phosphorescent fungi on tree roots. Guides worked together to share sightings, side striped viper, sloth all hidden high up but all shared and seen.

Quality of Experience
Great and much enjoyed.
Guides, Drivers and Staff
Very good guide, went a little off the beaten track for quieter sightings where he had experienced animals the previous day as well.
Transport
Loved our hire car
Nature Walk at Ecological Park & Butterfly Garden Danaus
Nature Walk at Ecological Park & Butterfly Garden Danaus
Arenal/La Fortuna

The butterfly garden was really good as were sightings of frog - our first ones. BUT this garden seemed a little over managed really - compared to others, water features etc.. are not natural.. We had a good guide but it certainly was not a 3 hour trip - well it was when we re walked it on our own. Possibly the least impressive of all our activities.

Quality of Experience
It was really not the best of experiences, great frog sitings and butterfly garden good but it did feel more managed than natural.
Guides, Drivers and Staff
Good guide- very infromative.
Transport
Self driven
Guided Hike in Arenal Volcano Park 1968
Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

What a walk, what views and a great guide. "Mummy Nature is amazing" was the mantra of franklin. This was a great walk through the volcanic area where we were taught about the geology - pictures drawn on the floor by Franklin that the photos of will be used in our lessons in the UK. Great botanical knowledge and we smelt so many leaves and fruits and heard what they were for. Really was a great and well informed walk.

Quality of Experience
All round a great walk, great guide, great area and great experience.
Guides, Drivers and Staff
Franklin the guide was like a favorite uncle! Really informative, fun and full of knowledge about the area. Also great for the right place to take the right photo. Smelling natural citrionella among a myriad of plant aromats was great and Franklin made this walk really very much more than just a walk.
Transport
Good, clean and safe.
Guided Hike in Cahuita National Park
Guided Hike in Cahuita National Park
Puerto Viejo de Talamanca

Great guide and we saw so much and realised how much you need a guide to maximise what you see. Sloth, various snake species, many reptiles, primates all seen and explained really well by our guide. Great walk, lovely cool of in the sea half way around. Really good experience.

Quality of Experience
Lots of great sightings and not over busy.
Food
We had a pineapple - as always seems to be the case but this was eaten rather like tequila and as such was sprinkled with salt and lime juice - lovely.
Guides, Drivers and Staff
Very good guide - not in a rush and had an amazing eye for spotting both the great and the small.
Transport
Good comfortable pick up on time and clean.
Enjoy the Beauty of Tortuguero National Park
Enjoy the Beauty of Tortuguero National Park
Tortuguero

Really loved this place. Great night tour to see turtles - saw 6 which was really special - 1 was awesome. This was an exciting night of moving through bush and beach fast, following red lights and seeing an incredible event all in highly regulated circumstances.

Quality of Experience
Simply awesome
Food
the hotel had great food - the turtle tour had none.
Guides, Drivers and Staff
Great guide - we just need to learn a little more Spanish but that is our fault.
Transport
More great boatmanship
San Jose - Tortuguero
San Jose - Tortuguero
Costa Rica

Good coach pick up and excelent transfer to boat and boat trip to Mawamba Lodge. Breakfast en route also lovely. All good

Quality of Experience
All smooth and boat transfer was really good with added wildlife spots on the way,.
Food
A first lovely breakfast.
Guides, Drivers and Staff
Excellent drivers of all sorts and the staff wild life spotting en route excellent.
Transport
All great, clean and safe.
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Aug 11, 2023

Hello Paul!

Phenomenal!
You can't imagine how happy our team is knowing your family had a terrific ad unforgettable time in the tropics.

I see you had tons of experiences in every place you visited.

I want to thank you again for trusting in us and giving such a great review.

Let's hope your family will visit my country once again.

Pura Vida!
Olman

You’re just a conversation away from vacation
Costa Rica | Jul 28 - Aug 6, 2023

Theo
Theo V.
Houston, TX | Reviewed on Aug 10, 2023
I love this service. I’ve always planned my own trips in the past, but this one just felt right for outsourcing as I didn’t know the country that well and didn’t feel like doing all the research. Gustavo was my guide and now having completed my trip, I must say I’m glad I gave myself this gift. He was able to book each of my requested activities - my favorite being the farm experience in La Fortuna, Costa Rica (I made my own chocolate truffle from scratch and made freshly-pressed sugar cane... Read more

I love this service. I’ve always planned my own trips in the past, but this one just felt right for outsourcing as I didn’t know the country that well and didn’t feel like doing all the research. Gustavo was my guide and now having completed my trip, I must say I’m glad I gave myself this gift. He was able to book each of my requested activities - my favorite being the farm experience in La Fortuna, Costa Rica (I made my own chocolate truffle from scratch and made freshly-pressed sugar cane juice!) I liked this service so much that I booked my next trip while on this trip!

Hotel Reviews
Hotel Villas Lirio
Quepos

Lirio is like at the midpoint between Manuel Antonio National Park and Quepos. Quepos is the town next to the boat harbor and feels like a legit Costa Rican town. The restaurants and inns towards Manuel Antonio all feel like overpriced tourist traps. As for the hotel itself, I thought the “towel card” was strange. It’s a laminated card that says if you lose the card, you’ll be charged $20. I never used the pool, but it did look nice. The room was very clean, and the housekeeping came daily. The bed felt old and was made of springs. I appreciated that they had a restaurant since I arrived late in the evening, I was able to eat dinner and stroll back to my room. The wifi doesn’t cover all rooms. I was in room 303, and I had to sit next to the window with my iPhone in order to get signal. Forget about cellular; even with full bars, you don’t get squat. I like that they let me park my locally-rented moped in the garage for free.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Country Inn
La Fortuna

Consider the location before booking. I like that fact that it’s outside of town, so it’s relatively quiet except for the loud diesel trucks that roar down the road. On the downside, I was without a car and had to walk into town (20 min each way) to find lunch and dinner (the inn only serves breakfast). The room was good. Hot rain shower, everything was clean, breakfast was good, and towels were changed daily. I didn’t care for the $16 charge for laundry (even though I only had 2 items),

Authenticity & Character
It’s very much an inn
Location
It’s a bit far from town to walk
Staff
Staff was nice
Cleanliness & Comfort
Activity Review
Los Campesinos Farm Experience
Los Campesinos Farm Experience
Arenal/La Fortuna

The family that owns this farm is so sweet and hospitable. I would absolutely book this farm experience again just to make another piece of homemade chocolate and freshly-pressed sugar cane juice.

Quality of Experience
Food
I was served a home cooked lunch, which was one of the best meals I had in Costa Rica.
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

A serendipitous Tropical Discovery in Costa Rica :)
Costa Rica | Jul 19 - Jul 26, 2023

Ingrid
Ingrid B.
Lafayette, CA | Reviewed on Aug 10, 2023
Our 8-Day visit to the tropical paradise of Costa Rica made us realize that life is good, it is very, very good.About the size of the American State of West Virginia, Costa Rica is a legend for its natural beauty, biodiversity and of course, its people.
It's our first time to use KimKim as a travel planner app when planning this trip. It matched us with a Costa Rican travel outfit, Serendipity Adventures. From the initial planning stage to the final execution, our local contact, Bryan...
Read more

Our 8-Day visit to the tropical paradise of Costa Rica made us realize that life is good, it is very, very good.About the size of the American State of West Virginia, Costa Rica is a legend for its natural beauty, biodiversity and of course, its people.
It's our first time to use KimKim as a travel planner app when planning this trip. It matched us with a Costa Rican travel outfit, Serendipity Adventures. From the initial planning stage to the final execution, our local contact, Bryan Leon, tailored our 8 day visit ( as per our request and budget) to include a good introduction to the country. He did this by letting us sample the unbelievable landscapes of Arenal, Monteverde, and Manuel Antonio along with fun activities like trekking, zip lining, night walk in a cloud forest, guided nature hike ,and swimming in the ocean. Bryan was a complete pro in responding to our queries and a valuable local resource we truly relied on.In addition, Nancy and Charlotte from the main office in San Jose also made sure everything was seamless.
We had local guides who made sure that this trip was for the ages. Alex Quieros picked us up at our fantastic hotel in San Jose and drove us to Arenal where we experienced the rain forest and its wildlife. Alex was an awesome guide and driver. He conducted himself with professionalism, kindness, and charm. We felt very comfortable and safe with him. His driving skills were impeccable and he was a delight to talk to. Our second guide, Marianus ,took us on a volcanic hike and later a visit to the La Fortuna waterfall. He was engaging, immensely knowledgeable, and so much fun to be with. Our third guide, Andreas, was skillful at spotting wildlife with a tripod telescope. As both a certified guide and a researcher, he wowed us with his expertise in local flora and fauna.
In addition to the wonderful guides, Serendipity Adventures, made sure that we stayed at top-notched accommodations. Each of the places we stayed made thoughtful little gestures ( we were marking our wedding anniversary and we had bottles of wine waiting for us to enhance the celebratory mood).We were also impressed with the level of attention.
Overall, this short but immensely satisfying visit happened because of the expertise and professionalism of the crew at Serendipity Adventures. We can't wait to come back and we are already telling our friends and neighbors about our fantastic trip to beautiful Costa Rica. Pura Vida!

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Aug 10, 2023
Hola Ingrid, We're thrilled to hear that your 8-day visit to Costa Rica left such a positive impression! It sounds like your journey was filled with incredible experiences and memories. We're honored that KimKim connected you with Serendipity Adventures. We greatly appreciate your kind words about our guides. It's fantastic that they enhanced your experience with their expertise and enthusiasm. We're also delighted that the accommodations and thoughtful gestures added to the celebratory... Read more

Hola Ingrid,

We're thrilled to hear that your 8-day visit to Costa Rica left such a positive impression! It sounds like your journey was filled with incredible experiences and memories. We're honored that KimKim connected you with Serendipity Adventures.

We greatly appreciate your kind words about our guides. It's fantastic that they enhanced your experience with their expertise and enthusiasm. We're also delighted that the accommodations and thoughtful gestures added to the celebratory mood of your trip, making it even more special.

Thank you for sharing your unforgettable journey with us, and we can't wait to welcome you back to beautiful Costa Rica someday.

Pura Vida!
Bryan

Costa Rica a must see for nature lovers
Costa Rica | Jul 18 - Jul 31, 2023

Piper
Piper L.
Sunnyvale, CA | Reviewed on Aug 07, 2023
Of the places we went Tortuguero was the most off the grid, amazing and full of wildlife.
The Manatus hotel that included breakfast, lunch and dinner, and beautiful grounds, and great staff + boat tours, was a winner.
We enjoyed all the places we went in Costa Rica and all the places we stayed, and all of the tours and transfers from different places, everything was arranged and carried out to plan.
The El Tigre Waterfalls exploration, hike and horseback ride, was one of our favorite...
Read more

Of the places we went Tortuguero was the most off the grid, amazing and full of wildlife.
The Manatus hotel that included breakfast, lunch and dinner, and beautiful grounds, and great staff + boat tours, was a winner.
We enjoyed all the places we went in Costa Rica and all the places we stayed, and all of the tours and transfers from different places, everything was arranged and carried out to plan.
The El Tigre Waterfalls exploration, hike and horseback ride, was one of our favorite tours.
We really appreciate the KimKim team and the other related tour providers for making our trip a success.

Hotel Reviews
Hotel San Bada Resort & Spa
Manuel Antonio

Hotel right at the edge of the national park, nice to have pool downstairs where you could order food and we enjoyed the restaurant at the top of the hotel with the great view.

Authenticity & Character
Being by the national Park you could see monkeys in the trees at the hotel.
Location
Staff
When we asked for someone to come up and work on our hot water problem, they did.
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna

Very large complex, somewhat crowded not a boutique hotel. Having the restaurant and the vast hot tubs area was convenient though.

Authenticity & Character
One of the older hotels, historic had a butterfly garden and vast hot tub area, plus ponds with fish & iguanas.
Location
Closer to town
Staff
They should’ve offered to help with our luggage and take us to our room.
Cleanliness & Comfort
Manatus Hotel
Tortuguero

Great hotel, all-inclusive food, nice rooms and boat tours for wildlife viewing are included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Presidente
San José

Nice downtown hotel with rooftop restaurant and bar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Senda Monteverde Hotel
Monteverde

Beautiful hotel was great restaurant, right at the edge of a nature preserve.

Authenticity & Character
A local dance group from the high school came to perform due to a special holiday.
Location
Because of nature preserve nearby, wild animals were walking and flying through the grounds.
Staff
Everyone was great, and special classes were provided like cocktail making and yoga.
Cleanliness & Comfort
Maids would come to your room twice a day
Activity Reviews
Ocean Kayaking Adventure
Ocean Kayaking Adventure
Manuel Antonio
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio
Canopy Zipline Tour
Canopy Zipline Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
El Tigre Waterfalls Excursion
El Tigre Waterfalls Excursion
Monteverde
Quality of Experience
Guides, Drivers and Staff
Santa Elena Cloud Forest Reserve Guided Hike
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Nature Safari Float and Tortilla Making
Nature Safari Float and Tortilla Making
Arenal/La Fortuna
Private: Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano Visit
Private: Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano Visit
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Ecocentro Danaus Nighttime Rainforest Walk
Ecocentro Danaus Nighttime Rainforest Walk
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Nighttime Turtle Nesting Tour
Nighttime Turtle Nesting Tour
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Guided Boat Excursion Through the Tortuguero Canals
Guided Boat Excursion Through the Tortuguero Canals
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Aug 25, 2023

Hi Piper,
Thank you for taking the time to thoroughly review the various parts of your trip.
We are glad you enjoyed your vacation so much.

Kind Regards,
Charlotte

Summer in paradise
Costa Rica | Jul 15 - Jul 30, 2023

sonali
sonali k.
United Kingdom | Reviewed on Aug 01, 2023
Thank you for an amazing holiday and for your responsiveness. Every tour and hotel was planned to perfection and provided us with a rich experience of this beautiful country Costa Rica. The waterfalls in La Paz waterfall gardens Were a treat for the eyes, waking up to the sounds of hummingbirds and the thermal springs at Tabacon in Arenal heart warming. Trips to the cloud forest made extra special by the tour guides, taking interest in explaining to us about the biodiversity and... Read more

Thank you for an amazing holiday and for your responsiveness. Every tour and hotel was planned to perfection and provided us with a rich experience of this beautiful country Costa Rica. The waterfalls in La Paz waterfall gardens Were a treat for the eyes, waking up to the sounds of hummingbirds and the thermal springs at Tabacon in Arenal heart warming. Trips to the cloud forest made extra special by the tour guides, taking interest in explaining to us about the biodiversity and sustainability. The cherry on the top was culminating in the end at the Arenal DeMas in Manuel Antonio-polite, welcoming staff, delectable dishes, the Pacific Ocean soothing for the eyes in the soul, and the tree hugging sloths all made for joyous end to this beautiful holiday .

Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Aug 25, 2023

Hello Sonali,
I am so glad you had such an amazing vacation.
We hope you'll come back soon for more!

Kind Regards,
Charlotte, and the team at Serendipity Adventures

Everything was great! Incredible experience! ...
Costa Rica | Jul 23 - Jul 30, 2023

C
Chris C.
Atlanta, GA | Reviewed on Jul 31, 2023
Everything was great! Incredible experience! Thank you! Read more

Everything was great! Incredible experience! Thank you!

Hotel Review
Hotel Villas Lirio
Quepos
Authenticity & Character
Location
Staff
Wonderful!
Cleanliness & Comfort
Local specialist: Gustavo Camperos

From start to finish, this trip was everythin...
Costa Rica | Jul 5 - Jul 16, 2023

Darla
Darla D.
Canada | Reviewed on Jul 25, 2023
From start to finish, this trip was everything I could have asked for in a holiday. Charlotte and Nancy provided exemplary support throughout the trip and were available whenever I needed them. In my experience, there is no such thing as a trip that doesn't have some minor mishap here and there - Charlotte and Nancy were able to provide solutions to any small issues that arose quickly, such as rearranging tours so I could still do all I wanted if things were running late. They were... Read more

From start to finish, this trip was everything I could have asked for in a holiday. Charlotte and Nancy provided exemplary support throughout the trip and were available whenever I needed them. In my experience, there is no such thing as a trip that doesn't have some minor mishap here and there - Charlotte and Nancy were able to provide solutions to any small issues that arose quickly, such as rearranging tours so I could still do all I wanted if things were running late. They were tremendously helpful in making sure I was taken care of overall, communicating my dietary needs to the hotels and tours well in advance and also making suggestions while I was there if I fancied trying another activity. In the initial planning stages, Fiorella and Nancy designed a perfect trip tailored to everything I asked for on the KimKim survey and adapted it for me as we went along before Charlotte and Nancy took the helm seamlessly. I couldn't have done this myself - their expertise and rapport with their colleagues in the industry was invaluable in making sure everything went well.

I thoroughly enjoyed all the activities and hotels that were arranged for me through Serendipity Adventures and KimKim Travel. I stayed in San Jose for one night, Tortuguero for two nights, Arenal for three, Monte Verde for two and Celeste for another three nights. It was the perfect amount of time to spend in Costa Rica.

Special thanks as well to Marianus at Serendipity - he guided myself and a small group on a hike around the Arenal Volcano - his focus on explaining the history of the volcano, trees and wildlife provided me with a rich understanding of the region that complimented the hike perfectly.

I would highly recommend Serendipity Adventures in Costa Rica as your travel advisors and trip planners while you are there and further, KimKim Travel to anyone who wants to take the pressure and ease off planning a trip anywhere - I will be using their services again!

Hotel Reviews
Rio Celeste Hideaway Resort
Bijagua
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Belmar
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Kioro Suites & Spa
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Manatus Hotel
Tortuguero
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn, La Sabana
San José

IMPORTANT: if you are going to stay at this hotel, make sure you have all their contact information and the ability to call them from the airport if you are a little bit late arriving in case your driver decides to leave. When I arrived at the airport, the driver was not there - this was not Serendipity's fault (they reimbursed me for my taxi), it was the hotel's - my flight was delayed by forty-five minutes so I arrived according to that - not very late. Besides, their responsibility is to check flight times or wait! It was late, I was tired, I had all my luggage and limited Spanish. Thankfully I found someone who could speak English and they were very helpful - I managed to arrive. No real explanation as to why the driver wasn't there - he had actually been there and just left, apparently. This could have been an absolute nightmare. The hotel itself was a very nice, mid-range standard city center hotel.

Staff
The front staff was very apologetic about my no-show airport pickup and in following up as to what happened.
Cleanliness & Comfort
Activity Reviews
Monteverde Cloud Forest Guided Hike
Monteverde Cloud Forest Guided Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Sloth Tour
Sloth Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges and La Fortuna Waterfall Guided Hike
Hanging Bridges and La Fortuna Waterfall Guided Hike
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike in Arenal Volcano Park 1968
Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Boat Excursion Through the Tortuguero Canals
Guided Boat Excursion Through the Tortuguero Canals
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Transport
Tortuguero Village Visit
Tortuguero Village Visit
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Transport
Rio Celeste & Tenorio Volcano Guided Rainforest Hike
Rio Celeste & Tenorio Volcano Guided Rainforest Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Night Walk: Children's Eternal Forest
Night Walk: Children's Eternal Forest
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist

Ups & Downs
Costa Rica | Jun 15 - Jun 29, 2023

L
Lynn T.
Chamblee, GA | Reviewed on Jul 20, 2023
Before starting the planning of this trip I knew the destinations we wanted to cover. I was able to provide kimkim the general itinerary and booked them to help with the logistics and transportation. Parts of the booking went very smoothly and parts were somewhat bumpy. In more than one case I was told that they couldn’t do what I was asking (although I was able to do it on my own). I was very happy with, and very much enjoyed, the excursions that I booked through kimkim. Most of the... Read more

Before starting the planning of this trip I knew the destinations we wanted to cover. I was able to provide kimkim the general itinerary and booked them to help with the logistics and transportation. Parts of the booking went very smoothly and parts were somewhat bumpy. In more than one case I was told that they couldn’t do what I was asking (although I was able to do it on my own). I was very happy with, and very much enjoyed, the excursions that I booked through kimkim. Most of the drivers we had throughout our trip were excellent. I would particularly like to praise Leo, our driver from Amanzillo Travel. He was extremely knowledgeable, professional, & personable. Our biggest fiasco during our trip was when a driver (I can’t recall his name or company) left us at the ferry, “went to park,” and didn’t return. (I’m still not certain that we were refunded all we were due as a result of this.) Yuliana and kimkim were definitely helpful in planning this trip but I think that next time I will try doing it on my own.

Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Jul 21, 2023

Hi Lynn,
I hope you are well.
Thanks for choosing us to visit Costa Rica, and also, thanks for your time and leave us this helpful and great review that will help us to continue doing better our job.
From my side and our company, we offer an apology for the situation of the driver on the Ferry, we have proceeded with the process of this situation, as well Kim Kim has processed the accounting refund.
I hope you had a great time here, and have enjoyed your trip.
Take care.
Best regards from Costa Rica,
Yuliana

Wonderful experience
Costa Rica | Jul 6 - Jul 13, 2023

T
tyson h.
Cornelius, NC | Reviewed on Jul 20, 2023
The rafting and waterfall repelling was amazing and Alex and Andre were fantastic. We had a bit of an issue with our one hotel but Charlotte worked hard to rectify the situation. I would definitely use Kim Kim again in the future. Read more

The rafting and waterfall repelling was amazing and Alex and Andre were fantastic. We had a bit of an issue with our one hotel but Charlotte worked hard to rectify the situation. I would definitely use Kim Kim again in the future.

Hotel Reviews
Pacuare River Lodge
Bajo Tigre

Great kitchen/hang out area. The rooms were much better than camping. Kids loved the trail to the waterfall.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Los Altos Resort
Manuel Antonio

The room was great and loved the recreation room for the kids. The breakfast was very yummy and staff was super friendly. I took one star away because the gym had several pieces of equipment that were broken and need to be repaired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna

Resort pools were great and staff was very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Presidente
San José

Great hotel and staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Transfer from San Jose to Pacuare River to enjoy Whitewater Rafting on the Pacuare River
Transfer from San Jose to Pacuare River to enjoy Whitewater Rafting on the Pacuare River
Costa Rica

Stops at waterfalls were great guides take great care of you. This was our favorite excursion.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

Monkeys sloths, and beaches what is not to love

Quality of Experience
Guides, Drivers and Staff
Transport
Sky Tram, Ziplines & Sky Walk Adventure
Sky Tram, Ziplines & Sky Walk Adventure
Arenal/La Fortuna

Zip lines are high and fast, staff is friendly. The hike and bridges was ok but would not do again.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Canyoning Adventure
Private Canyoning Adventure
Arenal/La Fortuna

Was a blast and my first time zip lining into a pool of water. Highly recommend this excursion.

Quality of Experience
Guides, Drivers and Staff
Transport
Overnight Rafting on Río Pacuare: Day 1
Overnight Rafting on Río Pacuare: Day 1
Costa Rica

Great family trip guides were excellent

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Jul 21, 2023

Hi Tyson,

Thank you for taking the time to review the individual services we had included in your trip plan. I am glad you loved almost everything!

From all of us at Serendipity Adventures, thank you for trusting us to handle your vacation time.

Kind Regards,
Charlotte

Amazing family vacation
Costa Rica | Jul 5 - Jul 18, 2023

K
Kozue N.
Fairland, MD | Reviewed on Jul 20, 2023
Our trip was smooth as planned and all the places we stayed was good, activities we did was memorable, and driver and guide were very helpful. Read more

Our trip was smooth as planned and all the places we stayed was good, activities we did was memorable, and driver and guide were very helpful.

Hotel Reviews
The Falls at Manuel Antonio
Manuel Antonio

No view of beach but the garden were beautiful and wonderful- many wildlife visits every day. Pool was very clean and enjoyable. Options for breakfast was good, the service was great but it was slow.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room was clean and spacious
Hotel Kokoro Mineral Hot Springs
La Fortuna

The staff is very welcoming and helpful. The hot spring is very unique to this hotel.

Authenticity & Character
The place got a character- the hot spring, the small house, and trail in the property.
Location
If is away from the center of the town this quiet and able to see and hear animals.
Staff
They were very helpful to each of our questions and requests.
Cleanliness & Comfort
All were kept clean and comfortable. The lights in the room can be little brighter, but we loved our lodge.
Arco Iris Lodge
Santa Elena

This lodge is located close to center of town yet set back and quit place. The facility is very clean, functional and cute. The staff is friendly. The breakfast has nice selection of tasty buffets.

Authenticity & Character
Location
Best location - quiet and private feeling yet very close to town.
Staff
Cleanliness & Comfort
The facility was very clean and very comfortable to stay inside and outside.
Mawamba Lodge
Tortuguero

Staff were very friendly and helpful. All the facilities were kept clean and garden were beautiful. You have a chance to see many wildlife on the property. Meals were very tasty and has good options.

Authenticity & Character
Location
Has beach access, walkable to town yet secluded
Staff
Helpful, friendly and guides are knowledgeable.
Cleanliness & Comfort
Activity Reviews
Damas Island Kayaking
Damas Island Kayaking
Manuel Antonio

It was nice to learn and see the mangroves.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A
Manuel Antonio National Park Nature Hike
Manuel Antonio National Park Nature Hike
Manuel Antonio

It’s a small national park yet has so much to offer to see. The guide was knowledgeable and searched for many creatures that we wished for encountering.

Quality of Experience
Guides, Drivers and Staff
Transport
Treetopia Zip Lines
Treetopia Zip Lines
Monteverde

It was extremely fun and adventurous being in a cloud and zipping through the above the canopy.

Quality of Experience
Guides, Drivers and Staff
Transport
Eternal Rainforest Night Walk
Eternal Rainforest Night Walk
Monteverde

The night walk was fun and it was really amazing that the guide keep spotting so many creatures.

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Ride to La Fortuna Waterfall
Horseback Ride to La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Sloth & Bird Hike
Sloth & Bird Hike
Arenal/La Fortuna

Guide was fun to talk to and knowledgeable of the nature and plants. We saw many animals and plants. The drinks and snack were provided after the walk and at the farm, which was nice surprise.

Quality of Experience
Guides, Drivers and Staff
Transport
Motor Boat Tour Along the Tortuguero Canals
Motor Boat Tour Along the Tortuguero Canals
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Transport
Night Turtle Tour (Seasonal)
Night Turtle Tour (Seasonal)
Tortuguero

It was amazing. It is a once in a lifetime experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Tortuguero Village Visit
Tortuguero Village Visit
Tortuguero

We enjoyed the visits, the guid provided good information but went off bit too long for kids. Afterwards, shopping at the Villegas and walk back to hotel was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

Vacation of a Lifetime!
Costa Rica | Jul 4 - Jul 13, 2023

Brenda
Brenda P.
Shaker Heights, OH | Reviewed on Jul 18, 2023
My daughter discovered KimKim. Initially I was very nervous and skeptical using KimKim an unfamiliar online service. I wanted to stick with the big box travel service that I always used in the past. However, my daughter convinced me to use KimKim. I did have several discussions to convey what I wanted out of this vacation and I can unequivocally say this was the best vacation I have ever had! All seven of my family members said the same thing, BEST VACATION EVER! The authentic experiences... Read more

My daughter discovered KimKim. Initially I was very nervous and skeptical using KimKim an unfamiliar online service. I wanted to stick with the big box travel service that I always used in the past. However, my daughter convinced me to use KimKim. I did have several discussions to convey what I wanted out of this vacation and I can unequivocally say this was the best vacation I have ever had! All seven of my family members said the same thing, BEST VACATION EVER! The authentic experiences we enjoyed would not have happened with a big box travel company. The entire experience was unforgettable and amazing. Olman our KimKim travel agent found great local vendors, hotels and private drivers for every city that we visited. I requested luxurious accommodations after our hiking, horseback riding, zip lining and white water rafting and we stayed in absolutely breathtaking accommodations in Monte Verde, La Fortuna and Tamarindo! Cala Luna Boutique Hotel was the perfect place to end a glorious vacation, relaxing doing morning yoga, swimming in our private pool and having complimentary cocktails served at sunset on the private beach. Fantastic job Olman —listening and deliver on all our must haves for a vacation of a lifetime!

Hotel Reviews
Cala Luna Boutique Hotel & Villas
Guanacaste

This hotel is spectacular! The setting is beautiful and amazing. The aroma therapy, the sound therapy the staff, the classes, the food — are all absolutely amazing! I look forward to returning.

Authenticity & Character
Everything about this hotel is special and spectacular! Upon arriving on a very hot day we were greeted by staff with cold hand towels with refreshing lemon grass aromas coming from the towels. The calm, beautiful sounds playing in the exquisite open air lobby made us feel like we had been transported to some magical carefree world! Everyone instantly, instinctively relaxed. Our family stay was exquisite in a 3 bedroom Villa that was absolutely breathtakingly beautiful. It was appointed with everything we needed to relax and enjoy the most amazing family time. We got to see lots and lots of monkeys in the trees including baby monkeys being carried by their mothers. We got to hear alpha male monkeys loudly roaring claiming their territory from an opposing alpha male. This was sooooo cool and interesting for our 10 year old as well as for the rest of the family. We enjoyed a family game night in the beautiful family room. The entire villa had high vaulted wood beamed ceilings that added to the beauty and charm of our Villa. We did not want to leave at the end of our stay. Everyone was so relaxed and renewed by the ambiance of the Cala Luna Hotel. The bedroom rooms had superior quality bedding and you felt like you were sleeping on a rainforest cloud! I’m not easily impressed and I love and appreciate excellence. The Cala Luna did not disappoint or fall short in any area.
Location
This hotel’s location was perfect for us. It has a beautiful private beach away from the crowds where you get to enjoy delicious nightly complimentary cocktails at sunset. Cala Luna is a short walk from the beautiful public beach if you want to catch bigger waves or get surf lessons. You can walk to an amazing family owned restaurant 4 minutes away, Fish and Cheeses! Yummmmm!!! or enjoy a 15 minute walk and you’ll find lots of shops and tons of restaurants. I loved the quiet location of the Cala Luna away from the crowded strip yet easy access to the popular tourist areas.
Staff
Everyone on the staff, from the front desk to the yoga and fitness instructors to the room cleaners to the restaurant staff were gracious and wonderful! They all displayed such lovely kindness and a desire to make our stay extraordinary. I have not experienced this level of customer service in years. Kudos to the owner of this amazing hotel for assembling such an amazing team of employees.
Cleanliness & Comfort
Everything detail about this hotel exceeded my expectations! It was indeed amazing, no exaggeration.
Parque del Lago Boutique Hotel
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

We loved this hotel, it was beautiful. We had great nights sleep on comfortable beds and a delicious breakfast every morning. The staff was friendly, kind and helpful. I would definitely stay here again.

Authenticity & Character
The view of the volcano, mountains and landscape made the character of this hotel very special.
Location
The view of the volcano was breathtaking!
Staff
All our staff interactions were wonderful.
Cleanliness & Comfort
The cleanliness was excellent but our mattress was not that comfortable, it sank in the center. We wanted to remain next to our family members rooms so we didn’t ask to change rooms. The cleanliness gets an excellent rating though.
Activity Reviews
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Arenal/La Fortuna
San José - Arenal - Visit to La Paz Waterfall & Gardens
San José - Arenal - Visit to La Paz Waterfall & Gardens
Costa Rica
Quality of Experience
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Nov 28, 2023

Hello Brenda & Christina,

Thanks a lot for your kind words and detailed review.
I am so happy to read that you had the best vacation ever!

I know at the beginning it was not easy to trust in our services, so I knew that I had to create a memorable family trip to make this experience unforgettable.

I want to thank you for believing in us and allowing showing my paradisaical country.

Let's hope you can visit Costa Rica once again to continue exploring breathtaking destinations.

Pura Vida,
Olman

Unforgettable Costa Rican Adventure: A First-Time Delight with KimKim
Costa Rica | Jul 9 - Jul 16, 2023

deni
deni b.
Chile | Reviewed on Jul 18, 2023
This is my first time experience with KimKim and my 8-day trip with Randall was incredible. From start to finish, everything ran smoothly thanks to his exceptional organization and expertise. The hotels were good, with the one in La Fortuna exceeding my expectations. Randall struck the perfect balance between travel, activities, and relaxation, allowing me to fully experience Costa Rica's stunning destinations like La Fortuna and Volcán Arenal, Manuel Antonio, and San José. His prompt... Read more

This is my first time experience with KimKim and my 8-day trip with Randall was incredible. From start to finish, everything ran smoothly thanks to his exceptional organization and expertise. The hotels were good, with the one in La Fortuna exceeding my expectations. Randall struck the perfect balance between travel, activities, and relaxation, allowing me to fully experience Costa Rica's stunning destinations like La Fortuna and Volcán Arenal, Manuel Antonio, and San José. His prompt responses to my questions were invaluable and demonstrated his commitment to ensuring a seamless and enjoyable trip. I wholeheartedly recommend Randall for an unforgettable Costa Rican adventure. Thank you, Randall!

Hotel Reviews
Crowne Plaza San Jose La Sabana by IHG
San José

Clean and exceptionally comfortable rooms. The staff was friendly and attentive, ensuring a pleasant experience. I

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Great location and a comfortable room! However, I experienced some issues with the wifi, which was a bit slow and problematic. The staff was okay. In any case, I had an enjoyable stay due to the hotel's prime beachfront setting and location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lomas del Volcán
Fortuna

Hotel Lomas del Volcán exceeded my expectations in every way. The bungalow was cozy and comfortable, the location was perfect, and the staff was incredibly attentive and friendly. A truly remarkable experience!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall with lunch
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall with lunch
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coffee & Chocolate Experience
Coffee & Chocolate Experience
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jul 19, 2023

Hi Deniz,

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone and after reading your comments, I am glad that you felt comfortable with the whole process not only before your arrival to Costa Rica but also during your stay here with us.

We look forward to seeing you again soon!

Pura Vida!
Randall

La Fortuna, Monteverde and Guancaste
Costa Rica | Jul 3 - Jul 11, 2023

Shannon
Shannon W.
Boca Raton, FL | Reviewed on Jul 18, 2023
All the guides were great, so glad had private tours and transfers, learned so much more and experienced local places.
Loved the mombo combo in la fortuna.
The Springs is the most amazing resort I have ever been too!
The cave exploring was nothing like i have dine before.
All the guides were so nice, friendly and sensitive to the needs of my children.
Read more

All the guides were great, so glad had private tours and transfers, learned so much more and experienced local places.
Loved the mombo combo in la fortuna.
The Springs is the most amazing resort I have ever been too!
The cave exploring was nothing like i have dine before.
All the guides were so nice, friendly and sensitive to the needs of my children.

Hotel Review
The Springs Resort & Spa at Arenal
La Fortuna

Estevan is the best! Service is the best I have ever had Most beautiful propery!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Jul 21, 2023

Hi Shannon,

Thank you for sharing those notes, I am very pleased you enjoyed the trip we put together for you!

Kind Regards,
Charlotte

Working with KimKim and Serendipity Adventures made for a Wonderful Trip with my Family
Costa Rica | Jul 5 - Jul 13, 2023

T
Tabatha S.
Boise, ID | Reviewed on Jul 17, 2023
I went into this without any knowledge of KimKim or using a service to plan our trip to Costa Rica. I'm more excited to use it again now that I understand the process and what to expect. We were routed to Serendipity Adventures to plan our trip and Bryan Leon was the organizer for the trip. He was very patient with me as I wasn't sure what our family wanted to do. He offered many suggestions, even events I hadn't considered that ended up being some of our favorite parts of the trip. First of... Read more

I went into this without any knowledge of KimKim or using a service to plan our trip to Costa Rica. I'm more excited to use it again now that I understand the process and what to expect. We were routed to Serendipity Adventures to plan our trip and Bryan Leon was the organizer for the trip. He was very patient with me as I wasn't sure what our family wanted to do. He offered many suggestions, even events I hadn't considered that ended up being some of our favorite parts of the trip. First of all, all of our transportation was either on time or early. They were all very knowledgeable and friendly. There was not one hiccup in our itinerary. It all went smoothly and if anything needed to be amended, they made sure it was taken care of.

The Guided hikes, zip line adventure, waterfall and cultural experiences were fantastic. We visited a farm owned by the granddaughter of the original owner. Her and her husband were so gracious. They showed us around their farm, our teenage kids participated by pulling Yuka to make chips, mango for our salad, they milled sugar cane for juice and we picked a pineapple that we took back to our hotel. We ate a wonderfully home cooked meal, listened to Eli play and sing, we sang and danced with them and it felt like we were spending time with family. Our kids spoke Spanish and that was very helpful and made the experience that much better.

Our surfing lessons by Glen were fantastic. We felt very well taken care of by him and his staff. We even went back later in the week and really enjoyed our time on the beach. I highly recommend working with Bryan and the others from Serendipity to plan an educational, adventurous and well organized trip in Costa Rica. We felt safe and the locals really love and care about their beautiful country.

Hotel Reviews
Hotel La Mariposa
Manuel Antonio

It was at the top of a hill and we needed to walk up many steps and hills. Not an issue for us, we liked it, but for others that have an issue ask for a room in the main hotel area. The view from the hotel was spectacular. The breakfast wasn't our favorite, but it was fine as they provided a number of options. The staff was very accommodating and friendly. We loved that the hotel itself had a lot of wildlife. We saw a sloth, two macaws, toucans, spider monkeys and a white-faced monkey right there at the hotel. That was exciting.

Arenal Manoa & Hot Springs
Fortuna

The staff was so friendly and so helpful. The room was clean and very comfortable. The best part was the breakfast. It was THE best included breakfast I've ever had at a hotel or resort before. It had everything you could think of and it was fresh and they took a lot of pride in the presentation and service. It was impressive. We also loved the spa services. We had a perfect view of the volcano.

Authenticity & Character
Location
It's a little further from LaFortuna, but never a problem.
Staff
The staff was so helpful and friendly. I would talk with the staff about some of the adventures we went on and if they weren't aware of it, they wanted to know how it went later. They were polite and kind.
Cleanliness & Comfort
Activity Reviews
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

Our guide Mariano was a pro from start to finish. He was our personal guide for many hours that day and ended with a nice lunch at a really great restaurant in La Fortuna. He was very knowledgeable and taught us about the fauna and flora in the park. We walked about 2 1/2 miles while he explained all that we were seeing and hearing. After a very hot and humid hike, we went to the waterfall. It was so beautiful and so refreshing. We LOVED it. Mariano was patient, he helped connect us with others to book additional adventures, he was a terrific guide.

Cultural Experience
Cultural Experience
Arenal/La Fortuna

We cannot say enough about our time at the Farm. Eli and Esteban were so wonderful. They both, along with their friend who helped cook the meal and the dancers that performed, made the experience unforgettable. It really helped that our two teenage kids could speak Spanish. It allowed them to practice and to communicate with Esteban in a way that my husband and I could not. It's always fun to see wildlife, zipline, hike, and be adventurous, yet, taking the time to learn and experience the culture of Costa Rica from the food, the land, the music, the dancing, the singing to just being with a Costa Rican family and connecting was so magical. We loved every minute of it.

Quality of Experience
Food
The food was cooked by Eli and her friend and it was made on an outdoor grill box. The food came from their farm and it was all so delicious. We loved that my son pulled a Yuka plant from the ground and she used it to make chips for the homemade guacamole. They accommodated for the two vegetarians in our family and everything was so yummy. Best meal of our trip.
Guides, Drivers and Staff
Esteban picked us up from our hotel and took us home. He stopped to buy fruit along the road that we had never seen before, he even cleaned a bathroom before we used it. He went above and beyond to make us comfortable.
Transport
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Arenal/La Fortuna

The guide for our hike was so knowledgeable and really eager to point out and tell us about the jungle and the animals. You could tell he loved what he was doing. The zip line was so much fun. Well worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jul 18, 2023
Hello Tabatha, Thank you for sharing your wonderful experience! We are absolutely delighted that your trip to Costa Rica surpassed all expectations. Our commitment to providing seamless and enjoyable travel experiences fills us with pride, and we're thrilled to know that everything, from transportation to guided hikes, zip line adventure, waterfall visits, and cultural experiences, went smoothly. The authentic interactions with the locals, like visiting the farm owned by the granddaughter... Read more

Hello Tabatha,

Thank you for sharing your wonderful experience! We are absolutely delighted that your trip to Costa Rica surpassed all expectations. Our commitment to providing seamless and enjoyable travel experiences fills us with pride, and we're thrilled to know that everything, from transportation to guided hikes, zip line adventure, waterfall visits, and cultural experiences, went smoothly.

The authentic interactions with the locals, like visiting the farm owned by the granddaughter of the original owner and savoring a home-cooked meal while immersing yourself in their culture, added an extra touch of magic to your journey.

We're so pleased to hear that you had an amazing time during the surfing lessons with Glen and his staff, and that you felt well taken care of.

Thank you for highly recommending Serendipity Adventures as the go-to for planning educational, adventurous, and well-organized trips in Costa Rica. We can't wait to assist you in creating more unforgettable memories during your future travels.

Wishing you safe travels, and we hope to see you again soon! 😊
Bryan

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