Kimkim Trip Reviews for Japan

4.7
Based on 658 ratings
Read 658 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

My trip to Japan was awesome.
Japan | Oct 2 - Oct 22, 2024

S
Stephanie R.
Ashburn, VA | Reviewed on Nov 12, 2024
My trip to Japan was awesome. Eleanor, my representative from KimKim, worked hard to make sure that all of my wishes were included on my itinerary. I had a blast at the Sumo Wrestler stable, the hedgehog cafe, lacquer store where I was able to finish painting a design on a small tray, seeing the city of Sapporo from the top of the Olympic ski jump, and using my skills to find a particular restaurant in Sagamihara where I used to eat the most delicious gyoza many years ago. (And yes it is... Read more

My trip to Japan was awesome. Eleanor, my representative from KimKim, worked hard to make sure that all of my wishes were included on my itinerary. I had a blast at the Sumo Wrestler stable, the hedgehog cafe, lacquer store where I was able to finish painting a design on a small tray, seeing the city of Sapporo from the top of the Olympic ski jump, and using my skills to find a particular restaurant in Sagamihara where I used to eat the most delicious gyoza many years ago. (And yes it is still open after 40+ years!). All of this would not have been possible without the help of Eleanor and the private guides that I had in each city for a day. I would definitely use their services again on another trip. I do like being able to discover places on my own but having a one day guide in each city increased my confidence and gave me information that I wouldn't have known on my own.

Hotel Reviews
Mitsui Garden Hotel Sapporo West
Sapporo

This hotel was also in a very good location in relation to public transportation. Helpful and friendly staff, and a clean and inviting atmosphere. I would stay here again if in the area.

Authenticity & Character
Location
Cleanliness & Comfort
Marunouchi Hotel

This hotel was also in a very good location in relation to public transportation. Helpful and friendly staff, and a clean and inviting atmosphere. I would stay here again if in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Kanazawa-Eki Nishiguchi
Kanazawa

Have you ever heard the saying location, location, location? Well, the saying fits this hotel. Adjacent to the bus station, and a short 5 minute walk from the train station makes it very convenient. Again, the front desk staff was very helpful and friendly. Would stay here again if in the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Residence Hotel Takayama Station
Takayama

Very interesting small hotel in Takayama. I can see how this hotel could be used as a long-stay place. The room was comfortable, nice batieGood location to food, and convenience stores. I would choose this hotel again if I ever found myself in the area. Also, the registration staff was extremely helpful with luggage service to my next location, making calls to help with the language barrier, and overall answers to my questions,

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Park Hotel Tokyo Nihonbashi
Tokyo

Super convenient location with the subway station being under the hotel. Great included breakfast buffet. Wonderful registation and concierge staff that were able to help me transfer my luggage by courier to my next location so that I could travel luggage free on public transportation. Only down side to this hotel is that they do not have self-serve guest laundry machines, but I was able to find a public pay laundromat just about one or two blocks away. Very easy to use just needed Google translate to work the machines!

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo City Discovery with Genghis Khan BBQ and Sapporo Beer Tasting
Sapporo

The Sapporo Brewery is a sight to behold. It is a beautiful brick building the has been well maintained and houses a museum of the beer industry in Sapporo. My guide was great at pointing out details that I would have missed in being there on my own. I didn't take advantage of the BBQ or the beer tasting, as those things don't appeal to me. Instead we ate at a smaller local restaruant and had great ramen and gyoza! If in the area I would suggest visiting the Olympic stadium, Clock Tower, and the Sapporo TV tower.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Full Day Kenrokuen, Kanazawa Castle & Tea Culture Tour
Kanazawa

Wow! What a beautiful area to visit. I had a great day with my private guide and learned quite a bit of new information regarding the area. I would visit this area again if in Japan.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Takayama City Tour
Full Day Takayama City Tour
Takayama

I had a wonderful day here with my private guide. It was during a festival that I visited and was able to try many different foods from the street venders as well as see the parade of Japanese shrines. Learned quite a bit about the history with my guide. I would definately go to visit here again if in the area. It is a breath of fresh air after spending time in the busy city of Tokyo.

Quality of Experience
Guides, Drivers and Staff
Transport
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

Oh boy! I Ioved this experience! I would definitely suggest this experience if you are even just a little bit interested in sumo. I had the opportunity to watch some wrestlers show us some of their exercises and even let the participants get in the ring to try to do them with guidance. At the end of the demonstration each group participant had the oppertunity to get in the ring once again and try to out-do the pros by pushing them out of the ring. We were able to put on an informal kimono and have our pictures taken in the ring with both wrestlers. After the demonstration was done, we were invited to have a hotpot lunch made by the wrestlers in a very informal setting were we could ask questions and get the answers from the sumos. I really liked this experience. It is suitable for families with children of about 8+ years old.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Full Day Tokyo City Tour with Tsukiji Outer Fish Market
Tokyo

Super fun but soooo crowded. I would prefer to see it at a less crowded time.

Guides, Drivers and Staff
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Nov 18, 2024
Dear Stephanie, Hope you are doing fantastic.Thank you so much for your wonderful review. We're thrilled to hear that you had an amazing trip to Japan and that I was able to tailor your itinerary to include all your wishes. It sounds like you had a fantastic time exploring unique experiences like the Sumo Wrestler stable and the hedgehog café, as well as revisiting the restaurant where you enjoyed gyoza decades ago. We're glad that the private guides enhanced your journey and boosted your... Read more

Dear Stephanie,

Hope you are doing fantastic.Thank you so much for your wonderful review. We're thrilled to hear that you had an amazing trip to Japan and that I was able to tailor your itinerary to include all your wishes. It sounds like you had a fantastic time exploring unique experiences like the Sumo Wrestler stable and the hedgehog café, as well as revisiting the restaurant where you enjoyed gyoza decades ago. We're glad that the private guides enhanced your journey and boosted your confidence in discovering new places. We appreciate your kind words and look forward to helping you plan your next adventure.

Best regards as always,
Eleanor

Amazing Japan
Japan | Oct 31 - Nov 11, 2024

Barry
Barry R.
Baton Rouge, LA | Reviewed on Nov 12, 2024

All three of our guides were very responsive, knowledgeable, and friendly. I would highly recommend them.

Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Nov 18, 2024

Dear Barry,

Greetings from Eleanor.Thank you so much for your kind words. We're thrilled to hear that you had a great experience with our guides. Your recommendation means a lot to us, and we hope to have the pleasure of serving you again in the future.

Wish you happy all the time.

All the best,
Eleanor

Very Helpful
Japan | Oct 25 - Nov 1, 2024

Amy
Amy T.
Grand Junction, CO | Reviewed on Nov 08, 2024

Support in-country, and especially with language barriers, was really helpful and important. Itineraries include pretty touristy stuff, but also things you don't want to miss! Kate was very kind and responsive - added a special touch when I had my birthday in Japan! Second time using KimKim and it is very useful.

Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Nov 21, 2024

Hi Amy,
Absolutely fantastic to hear about your positive experience with our services! We are thrilled that our in-country support and assistance with language barriers proved helpful to you. Our goal is to ensure a seamless and enriched travel experience for every client. We understand the importance of blending touristy highlights with unique, off-the-beaten-path gems. Your continued trust in KimKim means the world to us, and we look forward to crafting many more unforgettable journeys for you in the future.
Kate

A wonderful holiday!
Japan | Oct 15 - Nov 3, 2024

Trevor
Trevor J.
United Kingdom | Reviewed on Nov 07, 2024
We wanted to visit Japan, but not as part of a large group. We chose Kimkim to help us plan our trip and provide support if we needed it. The whole experience from planning, through to the trip itself, was excellent. We chose our own schedule based on the existing Kimkim packages. Our contact, Angel, arranged travel and hotels for us and advised on how sensible our chosen schedule was, suggesting changes where necessary. The hotels chosen were all lovely and the travel arrangements ran... Read more

We wanted to visit Japan, but not as part of a large group. We chose Kimkim to help us plan our trip and provide support if we needed it. The whole experience from planning, through to the trip itself, was excellent. We chose our own schedule based on the existing Kimkim packages. Our contact, Angel, arranged travel and hotels for us and advised on how sensible our chosen schedule was, suggesting changes where necessary. The hotels chosen were all lovely and the travel arrangements ran very smoothly.
Angel was always very responsive and quick to answer our questions and offer help during our trip. Nothing was too much trouble. Our four guides Kumi, Yumi, Junko and Yoshi were all great – informative, friendly and really good company.
We had hopes of what the holiday would be like before we went and it was every bit as good as we dreamt it would be. Thank you, Angel, for a memorable trip and for all your help!

Hotel Reviews
Hakone Kowakien hotel
Hakone

A lovely hotel. The dinner was included and was excellent.

Authenticity & Character
Location
Within easy reach of the cablecar and ropeway with a free shuttle bus to the start
Staff
Cleanliness & Comfort
Daiwa Roynet Hotel Matsuyama
Matsuyama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shimanami PRIMEHOTEL IMABARI
Imabari
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kyoto Tokyu Hotel
Kyoto
Authenticity & Character
Staff
Cleanliness & Comfort
Hotel Nikko Kanazawa
Kanazawa
Matsumoto Hotel Kagetsu
matsumoto

A lovely hotel. We had a Japanese style room which was was very nice. Staff were very attentive. The onsen was very pleasant and not at all busy.

Authenticity & Character
Location
Staff
Very friendly and helpful
Cleanliness & Comfort
Shibuya Tokyu REI Hotel
Tokyo

A comfortable hotel in an excellent location in Shibuya

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024

Dear Trevor,

Hope you are doing great.Thank you so much for your wonderful review. We're thrilled to hear that you had such a fantastic experience planning your trip to Japan with Kimkim. It’s great to know that I was able to assist you every step of the way and that the accommodations and travel arrangements met your expectations. We're also glad to hear that our guides made your journey even more enjoyable. We look forward to helping you plan your next adventure.

Wish you happy all the time.

Best regards from Asia,
Angel

We had the unfortunate experience of having o...
Japan | Oct 29 - Nov 2, 2024

K
kim C.
Denver, CO | Reviewed on Nov 05, 2024
We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated) All train tickets were as promised. We oved our hotel in Yamaguchi. Read more

We had the unfortunate experience of having our tour canceled the day we were leaving for our trip. In the end, in "forced" us to discover on our own. We ended up loving our time in Yamaguchi (less touristy, less populated)

All train tickets were as promised.

We oved our hotel in Yamaguchi.

Hotel Reviews
Shinagawa Prince Hotel
Tokyo

Older hotel - a bit hard to find due to the tower comples

Authenticity & Character
Location
convenient to travel
Staff
Cleanliness & Comfort
bed uncomfortable
Oyado Onn Yuda Onsen

lovely place, enjoyed to public bath (after we gathered a little courage)

Authenticity & Character
We were the only Americans I think -
Location
Staff
very helpful
Cleanliness & Comfort
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024

Dear kim,

Thank you so much for your kindl review.We're glad to hear that all train tickets were as promised and that you loved your hotel accommodations at the Oyado Onn Yuda Onsen. Enjoying the public bath is a delightful experience, and we're happy you gathered the courage to try it.

We appreciate your feedback and hope to welcome you on another trip in the future.

All the best,
Angel

Mizuho, our guide in Kyoto and Osaka was fabu...
Japan | Oct 20 - Oct 29, 2024

K
kim C.
Denver, CO | Reviewed on Nov 05, 2024
Mizuho, our guide in Kyoto and Osaka was fabulous. She was so caring, and a true ambassador for Japan. Read more

Mizuho, our guide in Kyoto and Osaka was fabulous. She was so caring, and a true ambassador for Japan.

Hotel Reviews
Osaka Excel Hotel Tokyu
Osaka

A very convenient location

Authenticity & Character
seems a bit old (I think we were in an older tower, multiple tower location was confusing.
Location
good for transportation
Staff
Cleanliness & Comfort
clean, but bed wasn't very comfortable, room quite small.
Rengejo-in
koya

A real treat

Authenticity & Character
a peak into a Budhist community
Location
loved the town
Staff
Cleanliness & Comfort
The room was beautiful and serene
Cross Hotel Kyoto
Kyoto

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Ashinoko Hanaori
Hakone

Loved the personal hot bath.

Authenticity & Character
A true onsen.
Location
The view in the morning was breathtaking
Staff
Cleanliness & Comfort
Hotel Groove Shinjuku
Tokyo

Room a bit small but the location was perfect. Great view of the Scramble. The Breakfast Buffet was fabulous!

Authenticity & Character
professional staff
Location
views - walkablilty
Staff
very attentive at check in
Cleanliness & Comfort
room a little small.
Activity Reviews
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Full Day Kobe Hakutsuru Sake Brewery Museum and Himeji Castle Tour
Osaka

great guide

Quality of Experience
Guides, Drivers and Staff
Transport
our guide lead us through very crowded subway rides. Added to our experience!
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka

It was nice to go to areas that we would not have ventured on our own.

Quality of Experience
Guides, Drivers and Staff
Our guide - Duncan did a great job.
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

A lot of walking, but saw a lot!

Quality of Experience
Guides, Drivers and Staff
knowledgable
 Kimono Tea Ceremony at Kyoto Maikoya with  Nishiki market
Kimono Tea Ceremony at Kyoto Maikoya with Nishiki market
Kyoto

Well done, something I would never do at home. They were crowded.

Quality of Experience
Guides, Drivers and Staff
The hostess of the tea was so charming.
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

One of my favorite moments

Quality of Experience
Guides, Drivers and Staff
Transport
We had to take a very crowded bus with a lot of baggage on the way down.
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

nice to have guide... we would have been lost otherwise.

Quality of Experience
Guides, Drivers and Staff
good and knowledgeable - kept us on track!
Transport
Experience the Sumo and Sushi-making Culture of Japan
Experience the Sumo and Sushi-making Culture of Japan
Tokyo

Sumo demonstration was fun. Sumo wrestlers were great with the crowd. The sushi leaders were charming, but not sure I would recommend. l

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 17, 2024
Dear kim, Greetings from Angel,Thank you so much for your thoughtful feedback. We're thrilled to hear that you had such a positive experience with Mizuho in Kyoto and Osaka—she truly embodies the spirit and hospitality of Japan. We appreciate your comments about Hotel Groove Shinjuku and are glad you enjoyed the fantastic location and breakfast buffet, despite the room size. It's great to know that Cross Hotel Kyoto and Osaka Excel Hotel Tokyu met your expectations for convenience and... Read more

Dear kim,

Greetings from Angel,Thank you so much for your thoughtful feedback. We're thrilled to hear that you had such a positive experience with Mizuho in Kyoto and Osaka—she truly embodies the spirit and hospitality of Japan.

We appreciate your comments about Hotel Groove Shinjuku and are glad you enjoyed the fantastic location and breakfast buffet, despite the room size. It's great to know that Cross Hotel Kyoto and Osaka Excel Hotel Tokyu met your expectations for convenience and location.

Thank you for sharing your experiences, and we hope to welcome you back in the future.

Best regards as always,
Angel

Amazing Honeymoon Experience!
Japan | Oct 12 - Nov 2, 2024

T
Thomas F.
Flagami, FL | Reviewed on Nov 03, 2024
Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the...
Read more

Our three weeks in Japan were fantastic. Our local guide Shona suggested locations and activities that we would have had difficulty finding on our own but that made the trip very memorable. The accommodations she found for us, particularly the Ryokan in Kawaji Onsen, were among the best hotels we have ever stayed at and were staffed by some of the nicest people we've ever met. We felt very pampered.
Shona was always available and prompt in responding to our inquiries and issues even with the substantial time difference between us. She would also send us our itinerary for the day on our trip itself which made things very easy.
The guides she booked for us were very friendly and shared a lot of interesting cultural knowledge about Japan with us. One of our drivers was kind enough to suggest alternative activities on a day when the weather was not cooperating with what was initially planned.
There were a couple of instances where we had a guide booked for us that felt somewhat unnecessary - like days where we went hiking and probably would have preferred to have just had a driver instead. This is also on us in that we could have communicated this preference to her a bit better.
On the whole, Shona was a great planner for our trip to Japan and we would recommend her and KimKim to other travelers in the future!

Hotel Review
Iwaiyado Jyuan Ryokan

Most friendly staff at a hotel we have ever stayed at. Our train was running late and we were worried we would miss our dinner reservation. The driver for the hotel GUESSED that we would be on the last train and was waiting there to bring us back to the hotel so we could get ready for dinner. A gesture of hospitality that I will remember forever. The onsen is also amazing, the best we visited on our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Nov 04, 2024

Hi Thomas,
Thank you for your kind feedback. You are such a considerate and independent guest, and we will work even harder to improve our service and more understanding our clients’ requests. Wishing you all the best, and thank you again for choosing KK to plan this trip for you. Looking forward to seeing you on your next journey!
Best wishes
Shona

Planning a trip to a distant destination is n...
Japan | Oct 14 - Oct 26, 2024

Lisa
Lisa P.
Palo Alto, CA | Reviewed on Nov 02, 2024
Planning a trip to a distant destination is never easy, but the experience and guidance we received for Japan was perfect. Our guides Johnny & Lia had great knowledge and showed their love for the visitor experience in their home country. Travel within Japan was expertly handled, hotels were perfect and sites visited gave us a glimpse into the culture of the country. Read more

Planning a trip to a distant destination is never easy, but the experience and guidance we received for Japan was perfect. Our guides Johnny & Lia had great knowledge and showed their love for the visitor experience in their home country. Travel within Japan was expertly handled, hotels were perfect and sites visited gave us a glimpse into the culture of the country.

Hotel Reviews
Osaka Excel Hotel Tokyu
Osaka

Perfectly located in the shopping district. Walkable to stores and great food

Authenticity & Character
Had a contemporary vibe
Location
Easily accessible to subway, JR train and shopping
Staff
Always willing to help the guests
Cleanliness & Comfort
Loved that their was laundry self service on our floor
Kyoto Tokyu Hotel
Kyoto

Nestled in Kyoto, walkable to the aquarium. Beautiful and comfortable

Authenticity & Character
Perfectly appointed
Location
Easily accessible to parts of kyoto
Staff
Very helpful
Cleanliness & Comfort
Hotel is spotlessly clean
Hotel Century Southern Tower
Tokyo

Great location with perfect amenities

Authenticity & Character
Nicely Appointed rooms
Location
Right in the heart of the Shibuya area
Staff
Helpful and conscientious
Cleanliness & Comfort
Love the slippers and pajamas
Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Nov 03, 2024
Dear Lisa, Thank you so much for sharing your wonderful experience in Japan with us! We are delighted to hear that your trip was a success and that our guides Johnny & Lia were able to provide you with a memorable and insightful journey through their home country. It brings us immense joy to know that you found the guidance and experience to be perfect during your visit to Japan. We take great pride in ensuring that our clients have a seamless travel experience, and we are thrilled to hear... Read more

Dear Lisa,

Thank you so much for sharing your wonderful experience in Japan with us! We are delighted to hear that your trip was a success and that our guides Johnny & Lia were able to provide you with a memorable and insightful journey through their home country.

It brings us immense joy to know that you found the guidance and experience to be perfect during your visit to Japan. We take great pride in ensuring that our clients have a seamless travel experience, and we are thrilled to hear that you enjoyed the expertly handled travel arrangements, perfect accommodations, and culturally enriching sites visited.

We will be sure to pass along your kind words to Johnny & Lia, who will be thrilled to hear about the positive impact they had on your trip. It was a pleasure assisting you in planning your visit to this beautiful destination, and we look forward to creating more unforgettable experiences for you in the future.

Thank you once again for choosing us as your travel advisors!

Kindest regards,
Kate

Both William and Jenny were helpful, punctual...
Japan | Oct 9 - Oct 29, 2024

J
jenny a.
Livonia, MI | Reviewed on Oct 30, 2024

Both William and Jenny were helpful, punctual and enjoyable

Local specialist: Kate Long
Kate
Kate Long
Local specialist in Japan | Replied on Oct 31, 2024

Hi Jenny,

Thank you so much for your wonderful feedback! I'm delighted to hear that both William and Jenny were able to provide you with a great experience during your trip.

We truly appreciate your taking the time to share your thoughts with us. Your satisfaction is what motivates us to keep striving for excellence.

If you're planning any future travels or have any further needs, please don't hesitate to reach out. We're here to help make your next adventure just as enjoyable!

Warm regards,
Katie

Myaen and Irish were amazing tour specialists...
Japan | Sep 13 - Sep 21, 2024

Sandra
Sandra K.
Los Angeles, CA | Reviewed on Oct 30, 2024
Myaen and Irish were amazing tour specialists. Much of our communication was anticipated which made me feel like they understood what we were wanting in this trip to Japan. Although we had a few questions to email along the way, many of our questions were answered before we even asked which was nice. Read more

Myaen and Irish were amazing tour specialists. Much of our communication was anticipated which made me feel like they understood what we were wanting in this trip to Japan. Although we had a few questions to email along the way, many of our questions were answered before we even asked which was nice.

Hotel Reviews
Conrad Osaka
Osaka

The perfect way to end our stay in Japan. The accommodations were definitely a 10.

Authenticity & Character
Location
Staff
Every staff member went out of their way to make our stay more comfortable.
Cleanliness & Comfort
BYAKU Narai
Narai

Byaku Narai was a beautiful place to stay. We felt like we were staying in our very own home with a private garden outside our door. The outdoor soaking tub, with the salts added to the hot water, and looking out into our garden were the perfect way to end a day of hiking on the Old Nakasendo Trail. Dinner was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tsutamuraya
Nagiso

A small hidden gem. The hosts were so gentle and humble, very sweet and made us feel welcomed in their home. The accommodations were very clean. The food was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The tatami rooms, bathrooms and showers, dining area were all spotless.
Magome Chaya

The staff, accommodations, food, and location were all beautiful and authentic. I would highly recommend Magome Chaya to any guest who wants to experience the Japanese countryside. Jen and her sister both speak English and the food is amazing. The rooms are tatami with no bed, but the futons were very comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Myaen Verzosa

Excellent tour of Japan
Japan | Oct 15 - Oct 28, 2024

H
Helene S.
Newark, NJ | Reviewed on Oct 30, 2024
Leny was excellent in all ways from planning our trip to Japan to communicating with us along the way, keeping us updated as to our schedule and tours. We had a stress free trip, all thanks to Leny. Everything went smoothly, all hotels were great, and all tours were terrific. We highly recommend KimKim and of course, Leny. Read more

Leny was excellent in all ways from planning our trip to Japan to communicating with us along the way, keeping us updated as to our schedule and tours. We had a stress free trip, all thanks to Leny. Everything went smoothly, all hotels were great, and all tours were terrific. We highly recommend KimKim and of course, Leny.

Hotel Reviews
Candeo Hotels Osaka Namba
Osaka

Nice hotel in excellent location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vista Hiroshima

Nice hotel in good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
KAYA Kyoto Nijo Castle
Kyoto

Very nice hotel in great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tsukino Yado Sara
Hakone

Rooms were nice with tub overlooking greenery. Food was a little disappointing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Tokyo Shiodome
Tokyo

Royal Park Hotel was beautiful and in a good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sayonara Japan!
Sayonara Japan!
Osaka Kansai International Airport (KIX)
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Osaka Tour with English-Speaking Guide and Public Transportation (Private)
Full Day Osaka Tour with English-Speaking Guide and Public Transportation (Private)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Walking Tour in Dotonbori and Shinsekai
Osaka Local Foodie Walking Tour in Dotonbori and Shinsekai
Japan

Peco our guide was great to be with. She shared some great food with us

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Hiroshima & Miyajima with English Guide (Private)
Full Day Hiroshima & Miyajima with English Guide (Private)
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Hiroshima!
Welcome to Hiroshima!
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Arashiyama Best Spots 4h Private Tour with Licensed Guide
Kyoto Arashiyama Best Spots 4h Private Tour with Licensed Guide
Kyoto

Highly recommend

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto Tour with English Speaking Guide and Public Transportation (Private)
Full Day Kyoto Tour with English Speaking Guide and Public Transportation (Private)
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara Tour From Kyoto with English Speaking Guide with Vehicle
Full Day Nara Tour From Kyoto with English Speaking Guide with Vehicle
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Recommend this tour

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kawagoe Tour From Tokyo with Guide (Private)
Full Day Kawagoe Tour From Tokyo with Guide (Private)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo Tour with English Speaking Guide (Private)
Full Day Tokyo Tour with English Speaking Guide (Private)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Asakusa Kimono & Tea Ceremony Experience
Tokyo Asakusa Kimono & Tea Ceremony Experience
Tokyo

Nice experience

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Oct 31, 2024

Hi Helene, thank you for your thoughtful review and for highlighting parts of your trip! It was a pleasure planning your journey to Japan with Marshall, and I’m so glad to hear you enjoyed your time there. I look forward to the opportunity to help design your next adventure!

Angel was great!She was very patient w/ us d...
Japan | Oct 16 - Oct 29, 2024

A
Anat G.
Cupertino, CA | Reviewed on Oct 30, 2024

Angel was great!
She was very patient w/ us during phase, since we made multiple changes. During the trip she kept checking in and providing assistance + changes (as a result of weather).
This is our second trip w/ KimKim and we highly recommend the service.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 30, 2024

Dear Anat,

Greetings from Angel.

Thank you so much for your wonderful review! I am so happy to hear that I provided you with exceptional support during your trip and was able to accommodate all your changes. It's fantastic to know you had a great experience with us for the second time! We truly appreciate your recommendation and look forward to helping you plan your next adventure.

Safe travels.

Best regards,
Angel

A fantastic trip
Japan | Oct 16 - Oct 27, 2024

L
Larry E.
Nicetown-Tioga, PA | Reviewed on Oct 28, 2024
Overall, the trip was fantastic. The itinerary worked verywell for us, and the guidance was almost always right on the mark. We had two small quibbles:
1. While the hotels were great, the location of the Kimpton Shinjuku in Tokyo was less than optimal from our perspective, primarily because it was not that close to a train/subway stop. And it was hard to figure out to walk to get to and from the hotel to the Shinjuku Station, which is one of those huge, sprawling stations with several...
Read more

Overall, the trip was fantastic. The itinerary worked verywell for us, and the guidance was almost always right on the mark. We had two small quibbles:
1. While the hotels were great, the location of the Kimpton Shinjuku in Tokyo was less than optimal from our perspective, primarily because it was not that close to a train/subway stop. And it was hard to figure out to walk to get to and from the hotel to the Shinjuku Station, which is one of those huge, sprawling stations with several different entrances and exits. The hotel also bungled our luggage transfer, although they were very apologetic about it and did refund the fee.
2. The guides we had, while very nice and very helpful, were not the greatest. Their English was limited, and they often tell us much that we couldn't have figured out for ourselves. We did want to single out one guide, Alex, who took us our food tour in Tokyo. He was exceptional in every way.

Hotel Reviews
Kimpton Shinjuku Tokyo, an IHG Hotel

The Kimpton Shinjuku Tokyo Hotel was nice in itself, but its location posed some challenges. It wasn't really close to any major attractions or convenient train stations. The hotel itself was great, just the location left something to be desired.

The Tokyo Station Hotel
Tokyo

What a gem

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Evening Food Tour in Tokyo
Private Evening Food Tour in Tokyo
Tokyo

The Private Evening Food Tour in Tokyo with Alex was fantastic. He was very conversational and took us to amazing places with great food that we wouldn't have found on our own. His guidance throughout the tour was top-notch, and he even helped us get a taxi at the end. The timing of the tour was perfect for visiting various spots easily. Overall, it was an excellent experience.

Local specialist: Adeline Kuroki
Adeline
Adeline Kuroki
Local specialist in Fukuoka, Japan | Replied on Sep 16, 2025

Hi Larry, thanks so much for the lovely review and the feedback!

2 weeks in Japan
Japan | Oct 12 - Oct 24, 2024

Shirish
Shirish P.
Rochester, NY | Reviewed on Oct 27, 2024
First the positives:
1. Guides: Friendly, punctual, accommodating.
2. Vehicles: Clean and very comfortable (except in Kanazawa which had cigarette smoke).
Most interesting places/activities:
1. Miho Museum
2. Hiroshima - tear-jerker.
3. Ina
4. Mt Fuji panoramic ropeway
5. Bullet train rides (made better by travelling in Green Car).
Room for improvement:
1. Guides: Often difficult to understand (except Wesley). This was a major issue.
2. Hotel Higashiyama in Kyoto: Very small,...
Read more

First the positives:
1. Guides: Friendly, punctual, accommodating.
2. Vehicles: Clean and very comfortable (except in Kanazawa which had cigarette smoke).
Most interesting places/activities:
1. Miho Museum
2. Hiroshima - tear-jerker.
3. Ina
4. Mt Fuji panoramic ropeway
5. Bullet train rides (made better by travelling in Green Car).
Room for improvement:
1. Guides: Often difficult to understand (except Wesley). This was a major issue.
2. Hotel Higashiyama in Kyoto: Very small, uncomfortable esp. since we stayed there for 5 nights, probably equivalent to a 2/3 star hotel in USA. Would definitely not recommend it.
3. Ina: would have liked to spend more time there by getting there early. Advise visitors to carry own food and drinks as the few eating places there close early.
4. Explore purchasing tickets for cable car, Skytree, etc in advance, if possible, as it will save a lot of time.
5. Itinerary:
a. Share the final itinerary with ALL changes a few days before the tourist's departure.
b. Include addresses of hotels, train stations, etc in JAPANESE so that we can show these to the taxi driver. We ended up at the wrong hotel in Kyoto because the 2 hotels had identical names.

Local specialist: Heidi Li
Heidi
Heidi Li
Local specialist in Japan | Replied on Oct 28, 2024
Dear Shirish,
Hope you had a great weekend.
Thank you for taking the time to share your experiences and insights from your recent trip. We truly value your feedback as it helps us enhance our services and ensure future travelers have an exceptional experience. I’m glad to hear that you enjoyed the friendly and accommodating nature of our guides, as well as the comfort of our vehicles. It’s wonderful that the Miho Museum, Hiroshima, and the scenic views from Mt. Fuji's panoramic ropeway... Read more

Dear Shirish,
Hope you had a great weekend.

Thank you for taking the time to share your experiences and insights from your recent trip. We truly value your feedback as it helps us enhance our services and ensure future travelers have an exceptional experience.

I’m glad to hear that you enjoyed the friendly and accommodating nature of our guides, as well as the comfort of our vehicles. It’s wonderful that the Miho Museum, Hiroshima, and the scenic views from Mt. Fuji's panoramic ropeway stood out to you.

Thank you once again for your valuable feedback. We hope to have the opportunity to assist you in your future travels and provide an even better experience!

Best regards,
Heidi

Wonderful trip to Japan
Japan | Oct 7 - Oct 24, 2024

C
Colleen M.
Granite Bay, CA | Reviewed on Oct 25, 2024
We just returned from a wonderful trip to Japan. Our local specialist, Angel, was amazing. The tour guides and activities she selected were perfect. We were also very appreciative of Angel's communication, both before and during our trip. She was always available for our questions with a quick response. When we decided on short notice to modify one of our last nights, she quickly helped us arrange a new hotel and transportation. I would highly recommend! Read more

We just returned from a wonderful trip to Japan. Our local specialist, Angel, was amazing. The tour guides and activities she selected were perfect. We were also very appreciative of Angel's communication, both before and during our trip. She was always available for our questions with a quick response. When we decided on short notice to modify one of our last nights, she quickly helped us arrange a new hotel and transportation. I would highly recommend!

Hotel Reviews
Cross Hotel Osaka
Osaka

Great breakfast. Staff was very friendly. Would definitely come here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
福智院(Koyasan Onsen Fukuchi-in)
Wakayama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto

Great breakfast. Staff was very friendly. Would definitely come here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Wood Takayama
Takayama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shibuya Stream Excel Hotel Tokyu
Tokyo

Great breakfast. Staff was very friendly. Would definitely come here again!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Full Day Tour of Arashiyama Bamboo Grove & Sagano Scenic Railway
Kyoto
Quality of Experience
Guides, Drivers and Staff
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto
Quality of Experience
Guides, Drivers and Staff
Traditional Tea Ceremony KYOTO
Traditional Tea Ceremony KYOTO
Kyoto
 Samurai and Ninja Museum with Experience
Samurai and Ninja Museum with Experience
Kyoto
Half Day Rural Bike Tour
Half Day Rural Bike Tour
Takayama

Enjoyed seeing a town that was a little less touristy. Nice area for bike riding.

Quality of Experience
Guides, Drivers and Staff
Day tour Shirakawa-go Village
Day tour Shirakawa-go Village
Takayama
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
A Fun-Filled Cooking Class in Tokyo - Wagyu Beef and More
Tokyo

This was one of our favorite activities!

Quality of Experience
Guides, Drivers and Staff
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Tokyo

We loved getting out of the City and into the mountains! Beautiful scenery.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Oct 30, 2024

Dear Colleen,

Hope you a great day.

Thank you for your fantastic review.I am so delighted to hear that your trip to Japan was wonderful and it's my great pleasure to play such a crucial role in making it special. It's wonderful to know that the tour guides and activities were to your liking, and that my prompt communication and support met your needs, especially with last-minute changes. Your recommendation is deeply appreciated, and we can't wait to help you plan your next adventure. Wishing you safe and exciting travels ahead.

Best regards as always,
Angel

A great travel experience!
Japan | Oct 12 - Oct 24, 2024

A
Anne S.
Canada | Reviewed on Oct 25, 2024
Shona was exceptional in her communications and responsiveness to our feedback, when planning the trip. She provided great suggestions for activities and answered any questions I had, promptly and thoughtfully. Once travelling, Shona kept in close contact, checking in and advising us of activity details. She was always available with any questions we had and was very accommodating of some last minute changes we made. The trip components that she arranged were fantastic and the activities... Read more

Shona was exceptional in her communications and responsiveness to our feedback, when planning the trip. She provided great suggestions for activities and answered any questions I had, promptly and thoughtfully. Once travelling, Shona kept in close contact, checking in and advising us of activity details. She was always available with any questions we had and was very accommodating of some last minute changes we made. The trip components that she arranged were fantastic and the activities were always top-notch, fun and interesting. The drivers were great: great communication, reliable and very competent. The Private tour guides we had (Slash, Andy and Tan) all had different styles, which was fun, but they were all great. They were reliable, personable, knowledgable, great communicators and very flexible. They accommodated our interests really well. The small tour group guides, through Magical Trips (Max and, sorry, I did not get the name of the Sumo guide), were very good and those tours were really fun. We were so happy with the trip itinerary and everyone supporting the itinerary. Thank you!

Activity Reviews
Tokyo Highlights Day Tour - East & West
Tokyo Highlights Day Tour - East & West
Tokyo

The Tokyo Highlights Day Tour - East & West was a flexible and enjoyable experience. Our guide was knowledgeable and accommodating, even suggesting alternative activities when we felt like changing our plans. It was a lovely way to explore Tokyo without feeling rushed.

Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Japan

The Full Day Mt. Fuji with Lake Kawaguchi and Oishi Park was amazing. The guide and driver were both wonderful and the scenery was breathtaking.

Half Day Nara Park & Todai-Ji Temple
Half Day Nara Park & Todai-Ji Temple
Japan

Feeding the deer at Nara Park was really fun. The deer are much smaller compared to those in the US and are quite habituated to people. It was an amusing experience with these tiny, hungry creatures.

Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

The Tokyo Night Foodie Tour in Shinjuku was fantastic! The tour guide was great, and it made experiencing Japanese cuisine memorable. I'm glad we did it, as it truly added to our enjoyment of the trip.

Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Authentic Sumo Experience in Tokyo: Enter the Sanctuary
Tokyo

The Sumo experience in Tokyo was so much fun! The leader of the experience was really good, and I'm grateful that it was suggested as an activity. It was a unique and enjoyable part of the trip.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 29, 2024

Hi Anna,
I'm happy to know you flew safely home. Thanks a lot for choosing KK to arrange your Japan trip. All the best wishes to you and your family. We look forward to seeing you on your next trip.
Best regards
Shona

Fantastic Trip!
Japan | Oct 9 - Oct 22, 2024

Dana
Dana F.
Ashburn, VA | Reviewed on Oct 24, 2024
I was planning our first trip to Japan and while researching I stumbled upon KimKim. What a fantastic find!!!! It is hard to find a travel agency with on location experience. KimKim has a terrific platform that helps to identify your needs and wants in a trip and then they connect you with a travel agent who is an expert in that location. We were connected with Leny in Tokyo. She was AMAZING!!! After filling out the questionnaire she came up with a couple of suggested ... Read more

I was planning our first trip to Japan and while researching I stumbled upon KimKim. What a fantastic find!!!! It is hard to find a travel agency with on location experience. KimKim has a terrific platform that helps to identify your needs and wants in a trip and then they connect you with a travel agent who is an expert in that location. We were connected with Leny in Tokyo. She was AMAZING!!! After filling out the questionnaire she came up with a couple of suggested itineraries. We then scheduled a phone call to discuss in further detail our thoughts about the itinerary. That really put my mind at ease, to talk to a real person and get instant feedback! We made modifications to make the trip exactly what we wanted. Leny was helpful every step of the way. She made a VERY detailed schedule for us. Organized wonderful tours and experiences. The hotels were terrific. Then she took customer service to the top level. When we were in Japan she was available for support throughout our trip! One time I could not find my train tickets and she mailed them again to me as I was at the station!!! Now that is support!! While being fairly well travelled, I was very nervous having never been to Asia. Leny put my mind to rest. She was absolutely incredible throughout this entire process. This was a very special trip to celebrate my birthday. It was a trip of a lifetime and I owe a huge part of that success to Leny at KimKim. THANK YOU LENY!!!

Hotel Reviews
The Blossom Hibiya
Minato
Authenticity & Character
Location
Staff
Choi, a front desk trainee, who helped us sort out our plane tickets home. She was a lifesaver!
Cleanliness & Comfort
Gora Kadan
Hakone

Loved the Ryokan experience! Beautiful hotel. The onsen was amazing.

Authenticity & Character
Location
Beautiful location!!! Near the outdoor museum which was fabulous!
Staff
Cleanliness & Comfort
Everything! The gorgeous room. The onsen. Massage chairs.
Mitsui Garden Hotel Ginza Premier
Tokyo

The lobby is beautiful. The breakfast is very good. The room was very small.

Authenticity & Character
The lobby is beautiful but the room was very small. And the carpeting in the hallways needs to be replaced.
Location
Beautiful view from the lobby of the Tokyo Tower!
Staff
Cleanliness & Comfort
VERY small room. Comfortable but small.
The Hotel Sanraku Kanazawa
Kanazawa

Beautiful hotel and lovely room! Great bath products.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

Absolutely beautiful hotel. Gorgeous rooms. Delicious breakfast. Great location!

Authenticity & Character
Elegant Japanese style.
Location
Right near the train station which is a plus in Kyoto.
Staff
Attentive. At the ready to help in any way they can.
Cleanliness & Comfort
Everywhere was spotless. The room was absolutely beautiful. Loved the Pjs.
Activity Reviews
 Private tea ceremony 〜Feel Zen experience〜 (45min)
Private tea ceremony 〜Feel Zen experience〜 (45min)
Kyoto

This was our least favorite experience. The "tea master" was very formal in her explanations. And it is not her fault, but we do not like the taste of Macha. This was a waste of our time.

Quality of Experience
Guides, Drivers and Staff
Kyoto Arashiyama Best Spots 4h Private Tour with Licensed Guide
Kyoto Arashiyama Best Spots 4h Private Tour with Licensed Guide
Kyoto

BEAUTIFUL part of Kyoto! Enjoyed seeing the shrines and the nature of the area.

Quality of Experience
The variety of areas we were able to walk around.
Guides, Drivers and Staff
Our guide was wonderful! His English was excellent since he had grown up in the US for 18 years.
Full Day Kyoto Tour with English Speaking Guide and Public Transportation (Private)
Full Day Kyoto Tour with English Speaking Guide and Public Transportation (Private)
Kyoto

Great way to see a lot of Kyoto's highlights.

Quality of Experience
Guides, Drivers and Staff
Treasures of Kyoto: Geishas & Traditions Private Tour
Treasures of Kyoto: Geishas & Traditions Private Tour
Kyoto

Our guide really made the Geisha quarter come to life. So interesting!

Quality of Experience
Guides, Drivers and Staff
It was interesting to have a guide who was not Japanese, but had lived in Japan for over 25 years. Her English was excellent.
Kanazawa Half Day Tour (Private)
Kanazawa Half Day Tour (Private)
Kanazawa

Really enjoyed walking around the Geisha and Samurai areas. The architecture was so beautiful.

Quality of Experience
Guides, Drivers and Staff
Our guide was very nice but not very interesting.
The Old Quarter of Tokyo - Yanaka Walking Tour
The Old Quarter of Tokyo - Yanaka Walking Tour
Tokyo

This was a group tour and the group was a little too large. The guide Meyu was very good. Informative.

Quality of Experience
Guides, Drivers and Staff
Best of Tokyo's Shopping & Food: Japanese Cultural Experience
Best of Tokyo's Shopping & Food: Japanese Cultural Experience
Tokyo

This was a wonderful tour. Chees (our guide) took us to a mix of food stops and shops. She explained the history and the culture. It was a great way to see traditional or old Tokyo. There is so much tied into the art of Japanese craft. We also got to appreciate the architecture of the area. It was really informative and interesting.

Quality of Experience
The mix of food, shopping , architecture and history
Guides, Drivers and Staff
The guide was great!
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Half Day Tokyo Tour with a Multilingual Guide by Public Transportation (Private)
Tokyo

Good way to get a crash course in Japanese history and the Shinto and Buddhist religions. Very nice to have a guide show you around and take you from sight to sight.

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Gem Food Tour (adults only)
Hidden Gem Food Tour (adults only)
Tokyo

Great mix of restaurants to try. Learned lots of interesting facts about the Japanese culture. Ray was a good guide.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Oct 24, 2024

Hi Dana, thank you so much for your kind review! It was a joy to help you plan your trip to Japan and celebrate your birthday there. I’m really glad to hear you had a great experience and that everything came together just as you wanted. It was wonderful to be part of your trip and special celebration. If you ever plan another trip, I’d love to help again!

Highest Recommendation! ⭐️ ⭐️⭐️⭐️⭐️
Japan | Oct 13 - Oct 21, 2024

Colin
Colin M.
Chicago, IL | Reviewed on Oct 24, 2024

Sharon was an excellent organizer of our trip and was very responsive to our interests and time frame. Jennifer was a wonderful companion and guide as we cycled around Lake Kawaguchiko and had Hoto noodles for lunch. We visited Kyoto and Nara with Kuro and learned a lot about the history of the temples and shrines, as well as the country overall. Or last stop was Hiroshima and Slash was a marvelous guide as we visited the Hiroshima Peace Memorial Park, the Hiroshima Castle and the island of Miyajima. We highly recommended Sharon and all of our guides!

Local specialist: Sharon Huang
Sharon
Sharon Huang
Local specialist in Japan | Replied on Oct 24, 2024
Hello Colin
Sincerely thanks for your compliments and recommendation! And it's been my great pleasure to assist you with your Japan trip!! :) And I will pass your recognition to our guides also, and they surely will be happy for this also!! :) Your support is the encouragement to us and we will keep maintaining and even improving our service so that we can fulfill the ideal trip of our customers no matter when! :) We also provide tours in Southeast Asia, China, India, South Korea, Africa,...
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Hello Colin
Sincerely thanks for your compliments and recommendation! And it's been my great pleasure to assist you with your Japan trip!! :) And I will pass your recognition to our guides also, and they surely will be happy for this also!! :) Your support is the encouragement to us and we will keep maintaining and even improving our service so that we can fulfill the ideal trip of our customers no matter when! :) We also provide tours in Southeast Asia, China, India, South Korea, Africa, etc., so please feel free to contact me when you need any assistance to these places, and we are all looking forward to "meet" you again somewhere in the future!! :)

First Time Travel in the Land of the Rising Sun
Japan | Oct 4 - Oct 19, 2024

joyce
joyce h.
Norwood, OH | Reviewed on Oct 21, 2024
Our foursome traveled to Tokyo, Hakone, Nikko, Kanazawa, Osaka and Hiroshima over 16 days. The travel arrangements were impeccable. We used private car, trains and buses. Our guides were great, each in their own way. We enjoyed Yoshi in Hakone. He made a special effort to show us Mt Fuji, despite the cloudy weather. Michiko and Chi were lovely people and a pleasure to be with. Hiro guided us in Kyoto. Yuki met us in Osaka. Yasu showed us Hiroshima. We were very pleased with all of them.
I...
Read more

Our foursome traveled to Tokyo, Hakone, Nikko, Kanazawa, Osaka and Hiroshima over 16 days. The travel arrangements were impeccable. We used private car, trains and buses. Our guides were great, each in their own way. We enjoyed Yoshi in Hakone. He made a special effort to show us Mt Fuji, despite the cloudy weather. Michiko and Chi were lovely people and a pleasure to be with. Hiro guided us in Kyoto. Yuki met us in Osaka. Yasu showed us Hiroshima. We were very pleased with all of them.
I loved our tea ceremony and took great pleasure in dressing in our kimonos. I, of course, loved all the shrines and the history behind them. The ryokan was amazing and the onsan very relaxing. We dressed in kimonos for dinner that night...very memorable. There were so many things we saw and experienced that it is difficult to think of them all.
Finally, I have to give the biggest shout out of the trip to Shona. She was like the invisible mother to us all, checking in every day and reminding us of times, places and people. She is the best tour coordinator I've ever worked with and she would be the reason I would plan another trip with KimKim.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 23, 2024
Dear joyce, Hope you are doing fantastic.Thank you so much for your wonderful review. We are thrilled to hear that you had such an unforgettable trip through Tokyo, Hakone, Nikko, Kanazawa, Osaka, and Hiroshima. It’s fantastic that our travel arrangements met your expectations. We’re glad to hear that Yoshi, Michiko, Chi, Hiro, Yuki, and Yasu made your journey special. It sounds like each guide brought their unique charm to your experience. We love that you enjoyed the tea ceremony and the... Read more

Dear joyce,

Hope you are doing fantastic.Thank you so much for your wonderful review. We are thrilled to hear that you had such an unforgettable trip through Tokyo, Hakone, Nikko, Kanazawa, Osaka, and Hiroshima. It’s fantastic that our travel arrangements met your expectations.

We’re glad to hear that Yoshi, Michiko, Chi, Hiro, Yuki, and Yasu made your journey special. It sounds like each guide brought their unique charm to your experience. We love that you enjoyed the tea ceremony and the fascinating history of the shrines. Dressing in kimonos is really a memorable experience, especially at the ryokan.

I am so delighted to know that I made such a positive impact on your trip by taking care of all the details and ensuring everything ran smoothly. Your kind words mean a lot to us, and we would love to help you plan your next adventure.

Safe travels!

Warm regards,
Shona

Shona , Japan Specialist
Japan | Sep 29 - Oct 15, 2024

Jolien
Jolien d.
South Africa | Reviewed on Oct 18, 2024
If you are planning a trip to Japan, save yourself all the hassles and contact Shona. From first contact, planning, amendments to the itinerary, right until arrival back home, her communication, knowledge and insights is extremely valuable. Every detail of our almost 3 week trip executed perfectly! Our two guides, Allen-Loon and Slash simply incredible! Take a bow Shona, You are an exceptional lady, with immense knowledge, meticulous , and you ensured that we have made memories for... Read more

If you are planning a trip to Japan, save yourself all the hassles and contact Shona. From first contact, planning, amendments to the itinerary, right until arrival back home, her communication, knowledge and insights is extremely valuable. Every detail of our almost 3 week trip executed perfectly!

Our two guides, Allen-Loon and Slash simply incredible!

Take a bow Shona, You are an exceptional lady, with immense knowledge, meticulous , and you ensured that we have made memories for life, and had the trip of our lives!

With heartfelt Thanks,

The Bekker’s
South Africa

Hotel Reviews
IORI Stay
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Conrad Tokyo
tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Raffles Hotel Singapore
Singapore
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 21, 2024
Dear Jolien, Hope you are doing fantastic.Thank you so much for your wonderful review. I am thrilled to hear that your trip to Japan was so perfectly executed and that my assistance made a difference in your travel experience. It was a pleasure collaborating with you to create an unforgettable itinerary. I’m glad to know that our guides, Allen-Loon and Slash, provided you with incredible service, enhancing your journey further. Your kind words truly mean a lot to me, and I appreciate your... Read more

Dear Jolien,

Hope you are doing fantastic.Thank you so much for your wonderful review. I am thrilled to hear that your trip to Japan was so perfectly executed and that my assistance made a difference in your travel experience. It was a pleasure collaborating with you to create an unforgettable itinerary.

I’m glad to know that our guides, Allen-Loon and Slash, provided you with incredible service, enhancing your journey further. Your kind words truly mean a lot to me, and I appreciate your recognition of the effort that goes into making each trip special.

Thank you once again for your heartfelt thanks. I look forward to assisting you on your future adventures!

Warm regards,
Shona

Why travelers love kimkim

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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.