Kimkim Trip Reviews for Portugal

Portugal is such a beautiful country full of color and flavours and we did have the chance to enjoy it even more with the guide and service of Kim Kim, Across Portugal and Marisa and João team.

Most of our guides in the sites were also very good, Pedro in Lisbon was amazing, knowledgeable, patient and fun. We also had a very good time with all of our drivers, in special Pepe (drove us from Lisbon to Porto and then to Cascais) and Pedro (drove us to Duoro Valley) .

Marisa and team were always reachable and did guide us every step of the way. Highly recommend their services for a relax but full of activities vacation.

Thank you!

Hotel Review

Hotel Britania Art Deco

Lisboa

Lovely, comfortable and full of history ! Great location and delicious breakfast

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The rooms have everything you need! So thoughtful every single detail

Activity Reviews

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner

Lisbon

Great experience, made me understand the character of Portugal 🇵🇹

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lisbon Walking Tour + Delicious Portuguese Flavours

Lisbon

Our guide Pedro was amazing and the wine testing with cheeses and chorizo at the end is glorious !

Quality of Experience

Guides, Drivers and Staff

Transport

It was tricky for me to decide where to go and what to do when we decided to go to Lisbon and Madeira. I contacted three different travel speacialists and from the start Marina and Kimkim were easily the most proactive and helpful to me and straight away made me feek like they wanted to help and not just throw a "standard" itinerary at me. The personalisation and the platform used made a real difference and was so useful throughout the trip. Also, when I decided to cancel a couple of things it was no bother and everything was supported out promptly, whether by Marina or by someone else when Marina was not working. It made no difference that the company is based in the US and that Marina was based in Spain and that I am based in Madrid! It just all worked really smoothly. Thak you so much.

Hotel Reviews

The Cliff Bay

Funchal

Amazing hotel. Great view. Fabulous food. Faultless really.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Portugal Boutique City Hotel

Lisbon

It was a decent hotel. The breakfast tables were tiny and the noise from all the night time clear up outside was not helpful if you left your windows open. Otherwise, really good location and nice staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Get to Know Lisbon with a Local

Lisbon

Definitely do this. Really good.

Quality of Experience

Guides, Drivers and Staff

Hike Madeira: Pico Arieiro to Pico Ruivo

Portugal

Great walk and amazing viws. Didnt need a guide but all the same it was helpful that we took a differenct route to most others who would hav ehad to have done a trip that went back the same way. Our guide had left a car at an alternative location the night before.

Fado Dinner Experience

Lisbon

Really average food and felt very touristy. Not the best evening to be honest.

Lisbon Roots, Food & Cultural Walk

Portugal

Lovely guide and very informative.

Sintra Heritage Hike: Hidden Secrets

Portugal

It was quite good. Dont bother though if you don tlike queues. The palace was horrendously busy and this is low season.

Introducing Funchal - Food & Cultural Tour

Portugal

We did not do this trip in the end.

All of our guides were so knowledgeable and very personable. Made our trip so much more enjoyable.

Hotel Reviews

Hotel Regina

Barcelona

Breakfast was amazing and service was topknotch!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

One Shot Tabakalera House

San Sebastian

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Exe Almada Porto

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Four Views Baia - Adults Only

Funchal, Madeira

Beautiful! Loved Madeira! Loved the hike and our guide was the best!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Barcelona & Gaudí: An Architecture Walk

Barcelona

Our guide was so friendly and helpful. Answered all of our questions. Went the extra mile.

Quality of Experience

Guides, Drivers and Staff

Transport

Where do I begin? Marisa and her team knocked our trip out of the park! They were able to design a trip that incorporated every aspect that we wanted in the short amount of time that we had. The Kim Kim app made it easy to go back and forth to make adjustments and when the time came for our trip it served as a great resource for our daily itineraries.
When we arrived in Portugal Marisa and her team then went above and beyond and created a WhatsApp chat so that we could communicate on a daily basis. This was a lifesaver on numerous occasions.
I highly recommend the service as we had a trip of a lifetime. We felt safe and supported at all times.
Thank you Marisa and team for the fabulous vacation!

Hotel Reviews

Cascade Wellness Resort

Lagos

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Porto Royal Bridges Hotel

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The rooms were clean but they were very small

PortoBay Marquês

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Guided Walking Tour to Sintra + Tickets to the Pena Palace

Portugal

Visiting these castles in Sintra was like being in a fairy tale. I highly recommend it!

Quality of Experience

Guides, Drivers and Staff

Transport

I will definitely Work woth kimkim again to plan my trip.
The professionalism, patience, knowledge, humor and kindness of every tour guide was among the best I have experienced throughout many travel experiences.

We took a chance with kimkim and couldn’t have made a better decision. If you are looking to show up to your destination worry free, with a personal concierge service that takes the stress out of traveling, I would recommend this service. Tailored to everything we were looking for, we experienced Portugal in a way that not only has us wanting more, but could certainly make kimkim a travel partner for life. We appreciated each of our guides, and in particular our driver Eduardo. He not only ensured we got to our destinations, but was a pleasure to be around. Our guide in Lisbon, Margarida, was a delightful and dedicated ambassador for her country, as well as incredibly knowledgeable. In Porto, Andre took us on a historic journey through the city, and was also a passionate and articulate young man who enjoys sharing Portugal with others. Ultimately, it was an incredible experience, and would certainly consider using kimkim for the next excursion.

Activity Reviews

Lisbon Walking Tour + Delicious Portuguese Flavours

Lisbon

Enjoyed learning a lot about the history of Lisbon from an experienced and knowledgeable tour guide. Margarida was professional, engaging and a lovely person who is an ambassador for her country. We also enjoyed the wine tasting that was complimented by some of the beautiful olive oils that are produced in Portugal. Ended up purchasing more oil than wine- would highly recommend this tour!

Guides, Drivers and Staff

To Eat Suggestion: Cervejaria Trindade

Lisbon

Bustle inside a large, lively and former monastery that has been transformed into a beautiful restaurant. Excellent if you love seafood, perfect for large groups, and service was great!

Quality of Experience

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner

Lisbon

If you are looking to immerse yourself in a unique cultural experience, you must see a Fado performance. We could not help but stay to the end watching three different, but extremely talented singers accompanied by two incredible musicians. You don’t have to speak the language to interpret the passion and historical importance that this art brings to Portuguese culture. A must see!

Quality of Experience

The talent, the environment and the friendly staff.

Guides, Drivers and Staff

Like some, I can be skeptical about using travel specialists to plan my trips. Some of my questions include; Will I pay too much? Will they understand my expectations regarding the quality of my desired experience? Will they be responsive and help manage issues and make adjustments if needed? And finally, will I feel like I received a good value? All of these questions disappeared as we began our journey with KimKim in Portugal. Our local specialist and her team took amazing care of us throughout our entire trip. The hotel selections were perfect as were all of the tours and excursions. We received an email each afternoon checking in on us and giving us the itinerary for the next day. we had nothing to worry about but having a great time and we did. During our trip, we needed to make some adjustments in our schedule and Marisa and her team responded quickly and helped us every step along the way. We will absolutely be using KimKim on future trips!!!

As an overall comment I have to say that working with KimKim and its agents, Carmen and her colleagues, was outstanding. Not only were they able to suggest and arrange a fabulous trip in foreign lands for us, but they were extremely flexible and helpful during our planning process, which required many changes due to family circumstances, time constraints and specific criteria that we specified.

In addition, with the App that they supplied, along with a detailed daily trip plan they provided a very useful chat program that allowed us to request assistance and to change plans on the fly when encountering the inevitable issues that arise during any trip. We were able to get quick and successful resolution to several matters thanks to their friendly and effective attention.

We were so impressed that we recommended KimKim to several fellow tourists that we met along our way. We have no hesitation in recommending KimKim and will be sure to use them again if we make another tour. Thank you for everything, KimKim team!

Sincerely,
Paul and Lesley Sagar,
San Diego, California

The entire experience - from planning the trip with Beatriz to having every last detail loaded into the Trip Plans app to immediate availability for support via the messaging feature in the app, to the selection of hotels and guides was incredible. I would use kimkim again without hesitation and would highly recommend them to anyone. Thank you.

Hotel Reviews

Riad Madu Desert Camps

Merzouga

Fantastic experience - great, roomy accommodations, fantastic staff who worked hard to please and entertain us. The food was really good!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Portugal Boutique City Hotel

Lisbon

Charming, clean centrally located boutique hotel with amazing staff - friendly and very helpful. We really enjoyed staying there.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The rooms beside the elevators are noisy. The staff relocated us to an upgraded room the following morning, which was lovely.

Évora Olive Hotel

Évora

The hotel is in a good location and has a large underground parking garage. The staff were impersonal and distant. We arrived during a torrential downpour. No one helped us unload our luggage or told us that we can unload in the underground garage. They just watched us get soaked. We arrived at 2pm but were not given a room until the checkin time at 3pm even though we were soaked to the bone. The rooms were bare of necessities - no conditioner or body lotion, lumpy mattress and flat-as-pancakes pillows. Plastic cups for drinking. Two old fraying towels. The floors are polished concrete, so we asked for slippers and were told that we'd have to buy them. Not sure how this is a 4-star hotel....

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Exe Almada Porto

Porto

A nice, clean, centrally-located hotel. It was overall a very comfortable stay although the room was quite small - we had to get creative in finding space for our suitcases. Where the hotel fell short is that there was no laundry service on weekends(why would a hotel provide a service Monday-to-Friday? That's not how traveling works) and the staff missed making a reservation at a restaurant for us even though we reminded them twice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Very clean and comfortable. The room was just a little small

Riad La Clé De Fès

Fès

The common areas of the Riad are beautiful! The room we stayed in was very large, comfortable and nicely designed. The bathroom was quite dated. The floor of the room slanted quite a bit, the shower and sinks were chipped and cracked. The staff were lovely. We had dinner in the Riad one night and it was delicious and well presented.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mövenpick Hotel Casablanca

Casablanca

A nice hotel with all the amenities of a large hotel serving both leisure and leisure travelers. The room was large and comfortable. The rooftop restaurant was lovely and the food delicious.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Day Excursion to Chefchaouen, "The Blue City"

Portugal

We ended up staying in Chefchaouen overnight. Could have stayed here a second night if I were to do it again. Very beautiful, quaint and charming town.

Quality of Experience

Guides, Drivers and Staff

Transport

Lisbon Roots, Food & Cultural Walk

Portugal

Sofia was a delight. She was friendly, engaging, very knowledgeable and fun to be with.

Quality of Experience

Food

Guides, Drivers and Staff

As I said, Sofia was absolutely delightful!

Transport

Sintra Heritage Hike: Hidden Secrets

Portugal

Nuno was out guide - born and raised in Sintra, he expertly showed us the best of it and knew how to cut the lines of tourists. He also added a few stops that were absolutely spectacular. Nuno was so much fun to be with - entertaining, knowledgeable, super friendly. It was one of the trip's highlights for us.

Quality of Experience

Guides, Drivers and Staff

Transport

Sweet and Tasting Évora Tour

Évora

We had to cut this activity short because of the heavy rain and only completed two tastings of the scheduled four. Also, the first stop was a pastry and sweets shop because it was literally a few steps from the hotel. The second stop was to try canned sardines and was sardine pate. Backwards - after the sweets, the sardines did not go down well.

Quality of Experience

Guides, Drivers and Staff

Privately Guided Visit of Porto

Porto

A nice tour of Porto with Perdro. A very knowledgeable young man, he made the tour fun and interesting. He also suggested and took us to an amazing restaurant after the hotel failed to secure a reservation for us.

Quality of Experience

Guides, Drivers and Staff

Douro Valley Excursion with Wine & Olive Oil Tastings & River Cruise

Porto

A trip to Portugal would not be complete without a visit to Douro Valley - such a beautiful, tranquil place. Loved every minute of it.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This was our ( party of 4) first trip with kimkim.
First of all I have to say Portugal is a beautiful country to visit, I would not hesitate to return.
I was a bit apprehensive at first using an online travel site that I had never nor my friends ever heard of, Kimkim,
My fears were quickly allayed . I was contacted by Joao of , Across Portugal (travel agency) and together our travel itinerary was created. Big Kudos to Joao ! He was great! Always( pre, during and post trip ) responsive , helpful and knowledgeable .Kind of like the go to guy during the entire trip. Actually big kudos to the entire kimkim team which was responsible for making our Portugal visit just perfect.
If you want to visit Portugal and see all the sites without the work, headaches and stress , if you like feeling like a VIP , if you like staying in wonderful hotels centrally located, if you like private on time drivers then without hesitation Kimkim is the best!
I'm excited to learn what other countries I may visit using Kimkim!

We were very impressed with KimKim service. The team's response was quick and answered our questions right away. Upon are arrival, with dinner reservation at Fada, which we truly enjoyed ,even with out much sleep. Our first city was Lisbon, and our guide Filipa was great she took us around the city, even though we had jet lag she kept our attention. Next day was a trip to Sintra, with our guide Paulo. That day it was pouring rain and windy, but we made the best of it. We felt very safe with Paulo, as he made the day very personal, by stopping at his wife cafe, called Bristol, for coffee and local pastry. After we visited the Pena Palace we drove towards Sintra Cascias Natural Park for some dramatic views of the coastal Cliffs, of Cabo de Roca. Then off to Cascias fishing town, and on the way we stopped again at this small place, where he knew the owner/chef and ordered some local food for us to taste. Paulo made that day very special to us. Next, we had a driver take us to Porto where we stayed Pestana Vintage Porto Hotel. It was in a great location next to the Douro River, in the historic section, with an outstanding breakfast. The following day it was very stormy, but Celia, our tour guide, was ready to go and so were we. She took us all around the historic section of UNESCO World Heritage to admire the Romanesque, Gothic, Neo classic monuments and Baroque to mention a few. The Lello bookshop was worth visiting, but tickets should be purchased ahead of time, to avoid the lines. After being soaked to the bones, we had a reservation for a wine tasting that evening and got to try different port, which we enjoyed. Next Day we headed off to wine tasting, in the Douro Valley to a privately owned winery. It was very relaxing sitting talking, with the owner, of the vineyard , tasting the Porto and pairing it with food, which was cooked on site. The following day we then flew to Sevilla, and had tickets for a Flamenco show that evening. We did have a little trouble finding the correct venue, as we didn't realize that there were more than one place to go,. However, we found it and glad we got to see the performance. Next day, Andres took us on a walking tour around the Sevilla Cathedral a 15th century Roman Catholic Church the home to the tomb of Christopher Columbus. Then we walked to the orange tree filled Santa Cruz neighborhood known, as the Jewish quarters with its narrow streets. We visited the Alcazar a monument included in the UNESCO World Heritage site. Following day we took a day trip to Cordoba and meet up with Isabel, for a walking tour, she was great. She took us to the breath taken Mezquita ( Mosque Cathedral of Cordoba) a pagan temple that was converted into a green mosque of the Ummayad caliphate, which later was converted into a Catholic Church. It was well worth the train ride, as it was magnificant to see. Again, walked around winding streets of the Jewish Quarters. In the historic neighborhood of the Cordoba Synagogue. Off again, onto the train, to our final destination Barcelona. Once there, we were on own, as everything was within walking distance. First, we went to Guell Park and is well worth visiting. We debated about buying tickets, for Casa Batillo, but at last minute we did and we were very glad, it was a very different experience and enjoyed every minute of it. Finally our last day of our trip, we had tickets ahead of time, for the Sagrada Familia. We spent most of the day there as it was amazing, something worth seeing. Our last hotel was in a great location, very good breakfast, but was bare bones, not like all the other hotels. However, we really enjoyed our trip and appreciate all the help Marina, Marta and the KimKim team provided. I would use KimKim again for my next trip. Sharon

Hotel Reviews

PortoBay Marquês

Lisbon

Great location and an amazing breakfast. The front desk staff was extremely helpful. I would stay there again the next time.

Authenticity & Character

Location

Staff

Very helpful and friendly

Cleanliness & Comfort

Andante Hotel

Barcelona

Location was great, breakfast very good, however the night staff not so friendly or helpful

Authenticity & Character

Location

Staff

Cleanliness & Comfort

H10 Casa de la Plata

Sevilla

Great location, breakfast good

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pestana Vintage Porto

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Fado Dinner Experience

Lisbon

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Get to Know Lisbon with a Local

Lisbon

Quality of Experience

Guides, Drivers and Staff

Transport

Private Day Excursion: Sintra, Cascais & Estoril

Portugal

Paulo was Great! We really enjoyed being with him! I would recommend him anyday1

Quality of Experience

Guides, Drivers and Staff

Very personal took time for us to make sure we enjoyed our day

Transport

Private Transfer {{start_location}} to {{end_location}} via Coimbra

Portugal

Not any fault of the driver, but the car company picked someone that has never been to Coimbra. He had no idea where to go. He did call back to his colllegaue to get some info, so he dropped us off at the University. Communication was a little troubling, but we managed. He dropped us off and we asked that he wait for us, as we just wanted to look around maybe take a few pictures and we would be right back. However, we could't find him anywhere, so had to make a few calls. We never got to see anything in Coimbra, so disappointing. I do not blame the driver as he was doing his job of driving us.

Quality of Experience

Driver should have some idea where to drop off people to walk around.

Guides, Drivers and Staff

Transport

Privately Guided Visit of Porto

Porto

Celia was very good guide. Would recommend her again.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Excursion to Douro Valley: Wine Tasting & River Cruise

Porto

Gustavo was an excellent guide. We loved the views of the Vineyards from up above. He was patience when we wanted to stop for pictures. Again, would us chime again

Quality of Experience

Guides, Drivers and Staff

Transport

Flamenco Experience

Portugal

We loved seeing the show

Quality of Experience

Guides, Drivers and Staff

Private Guided Visit of Seville

Seville

Andreas was great answered all of our questions.

Quality of Experience

Guides, Drivers and Staff

Transport

Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville

Seville

Isabel was great! So knowledgeable for suck a young lady. We would use her again.

Quality of Experience

Guides, Drivers and Staff

Transport

The entire trip was perfect from
Start to finish. Our travel agent Caterina was so responsive and really put together a fantastic tour for us. Each of our guides were outstanding- so much knowledge shared with us. The drivers also were superb - we felt very safe traveling both the highways and the narrow streets of Portugal. Our guides Barbara Anjus in Coimbra and Mario Miguel in Lisbon were highlights of our trip along with the Douro Valley and the towns of Braga and Nazare.

Rita made our last-minute trip planning very easy and I'm so grateful for her help! We had to cancel a trip to Morroco and decided on Portugal with very little time to plan. This is what she planned for us:

Porto food tour- fabulous guide Gabriel and great food- 100% enjoyed.

Douro Valley winery visit and river cruise. Overall a lovely experience but I think they were some issues with our guide. He was friendly and on-time but I think a bit confused about where and when we were supposed to be. He was actually a driver and not a guide. Communication was difficult. We were supposed to do a winery tour and then a river cruise but he went to the cruise first and arrived early and we had to wait an hour. Then we went to the winery, but we were late and missed the tour and the beginning of lunch. The winery (host, food, wine) was lovely and very enjoyable but I wish we would have had the whole experience.

Private day excursion to Braga & Guimaraes. Wonderful experience. Marlene was so kind and informative. She made sure we had a lovely day with great sites and great food.

Private morning tour of historic Coimbra- Bruno was fabulous. We enjoyed the education and the company.

Private bike tour of the Rio Formosa. Everything on this trip was so good but this was actually the low point. The first disappointment was that this tour began an hour-drive away from where we were staying- and I didn't realize that until maybe the day before. I wish Rita would have pointed this out and asked if that was an acceptable amount of travel (we had been doing a lot of driving). In planning, I was unsure that this was an activity that we would enjoy but Rita assured me that the area was beautiful and should not be missed, so I went with her advice. And again, our guide was very frienddly and warm and I think trying to do his best. What we did though was a very slow, three-hour bike ride through a marsh (kind of stinky and not scenic) with a guide who seemed to not know much about the area. He really was trying to be informative about the wild life but he had picked up a park brochure and would stop the ride to tell us the names of various birds we should look for- but nothing more. He didn't seem to know where the birds should be or really anything about them. And we rode soooo slow that I really think it was an effort to make the tour last three hours. It was uncomfortable.

Private walking tour of Lisbon. Hugo was AMAZING. So knowlegable and friendly. We saw so much with him that we would have otherwise missed.

Day excursion to Sintra, Cascais, and Estoril. So this is hard to evaluate because it was a super rainy day and I think that impacted what we did. Rui was lovely- informative and friendly and he really made the best of things. We only had entrance tickets to one palace- and that was on us because we booked so late. I think a lot of the tramping about that we would have otherwise done was just not possible on a day when it was raining buckets. Nice lunch and beautiful drive.

Rita also arranged airport transfers and a rental car- we booked our own accomodations. She was very responsive throuout the entire holiday via the trip plan s app.

We saw so much of the country and it was really a great trip. We flew into Porto for 4 nights, Coimbra for 2 nights, Nazare for 1 night, Evora for 1 night, Salema for 3 nights and then Lisbon for 4 nights. In hindsight, I would had skipped either Nazare or Evora and extended the one chose for 2 nights minimum. I would have skipped Evora I guess because the primary sight that I wanted to see there (Almendres Cromlech) was closed for renovations- which I didn't know until we arrived. It was a great town though- so maybe I would have just done two nights in each place? Hard to choose. It was a lot of driving for just a one-night stay in each.

Thank you Rita, for all of your help in making our time in Portugal so memorable!

Rita put the trip together quickly and was very patient with us when we made changes during our time in Portugal. We were exhausted and had to eliminate some of the activities.

Our trip was perfect great tour in Lisbon, fun boat tour and Fado experience. The hotels lined up for us were perfect. Great locations, quiet, clean and friendly people. Joao did an excellent job communicating with me before during and after the trip. He asnwered questions right away which was reassuring. I would use Kim Kim again in a heartbeat.

Hotel Reviews

Vila Gale Porto - Centro

Porto

The hotel in Porto was great! It was in a good location which was convenient for exploring. The only downside was the parking situation. The hotel wasn't on a street where you could drive, so we had to park a couple of blocks away. It was a bit of a hassle to find parking, but not a deal-breaker. The hotel itself was comfortable and met our needs!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Meliá Lisboa Aeroporto

Lisbon

This was probably our least favorite hotel, but it was the most convenient due to its proximity to the airport. The hotel overlooked a busy road and the bed was super hard. The layout of the hotel was also strange. However, for a one-night stay before our flight, it was bearable

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sunset Cruise in the Tagus River

Lisbon

The sunset cruise was a delightful experience. We were on a sailboat with a small group, which made it feel intimate and enjoyable. The weather was beautiful that day, which enhanced the experience. However, I wonder if it would have been as enjoyable if the weather was not as pleasant. Regardless, it was a fun and unique activity that I would recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

Rabelo Boat Tour

Portugal

The boat tour in the Douro Valley was a pleasant experience despite the rain. Luckily, the boat had an indoor space, making it comfortable. It was a good way to explore the valley and I enjoyed it.

Quality of Experience

Guides, Drivers and Staff

Transport

I can say nothing but raves about our trip to Portugal . Pedro did a great job planning our trip and he keep in touch with us daily. All our guides and drivers could not have been better , friendly and informative. The hotels were great and were what we ask for, local and no big chains. I would definitely use kimkim again!

Our trip to Portugal was great. We four had a guide with us for all we did including walking tours or trips with our drivers. Any question we had were immediately answered by Pedro. Our hotels were great, our drivers wonderful and our trip perfect. I would have no hesitation using this service again. Sue Ballard

We loved everything about our trip to Portugal! Pedro was in constant contact with us and took good care of us!
A very special trip was had by all! Thank you Pedro and KimKim for all the planning. We would recommend Pedro an KimKim to everyone. Thank you so much!

Raquel was extremely helpful in working together with us to come up with an itinerary that more than met our expectations for our trip to Portugal. She is very knowledgable, friendly, and efficient - almost always we received replies from her the very next day. She has a good sense of her clients, flexible, and presented good ideas and arrangements that we were vey pleased to enjoy. We highly recommend Raquel as a tour planner.

Activity Review

Excursion to Serra da Estrela & Villages

Portugal

Transport

Marisa was wonderful! Truly an expert in her field, and I'd highly recommend her to anyone looking to travel to Portugal. She planned out our whole trip and made sure we saw all of the key highlights since it was our first visit to Portugal. The best part about the service was the communication. The whole time we were there we had an open line of communication. Any questions we had were answered immediately which brought peace of mind. Thank you Marisa for making our trip a memorable one! Looking forward to visiting again soon.

Hotel Review

Pestana Cidadela Cascais

Cascais

This was our last stop on our trip to Portugal. Great location, historic exterior but the service certainly wasn’t a 5 star experience. It was far from it. When we first checked into our room it was in the basement with a very musty/mold smell. We left to go to dinner and came back to multiple cockroaches in our room. We went to the reception with all of our luggage. We know they can’t control where bugs are, but they can control their reaction. They seems unsurprised, unapologetic and zero care. They made a few calls, just changed our key, and told our room and as they handed us the new room number a quick “sorry” was said. The only person who seems to care the bellhop Antonio that took us to our new room. It was a very odd response from the front desk and an unprofessional experience. Certainly not how I wanted to end our trip and certainly should not have been charged for a room with bugs!

Authenticity & Character

The place had character but from the outside. The interior didn't give a welcoming hotel-like feel.

Location

Close to town

Staff

Their overall customer service was terrible when we told them Saturday evening that there were cockroaches in our room. They should have shown care and empathy. The only reason we were put in a better room was because of Marisa from Kim Kim. They didn't seem to care whatsoever.

Cleanliness & Comfort

They shouldn't put anyone in the basement floor until they figure out their roach issue.

Activity Reviews

Explore Belém on a Scenic 2-Hour Tuk Tuk Tour

Lisbon

Wonderful guide and he took us to great locations.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Historic Odyssey Walking Tour of Lisbon

Lisbon

She was so knowledgeable and sweet. Catered it to what we wanted to learn and it was a wonderful experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Unveil the Fairytale Villa of Sintra with a Private Driver Service

Portugal

Our driver was the best. He was so nice, knowledgeable, made sure we were comfortable the whole time. He gave recommendations, was prompt, and it truly was one of the best days we had in Portugal. The only thing we'd change is seeing a different palace. There are multiple palaces and although Pena was beautiful, the amount of people inside the palace was overwhelming. It felt pretty claustrophobic.

Quality of Experience

I would've preferred a less packed palace.

Guides, Drivers and Staff

Transport

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner

Lisbon

Performance was great, ambiance wonderful and the service was spectacular. One of our dishes was inedible, the fish was spoiled.

Quality of Experience

Food

Guides, Drivers and Staff

To Eat Suggestion: Scenarium

Portugal

The captains were so nice and gave us a wonderful experience!

Quality of Experience

Guides, Drivers and Staff