Kimkim Trip Reviews for Morocco

We had an amazing trip, thanks largely to Moroccan Immersion Tours and Adventures and to the help of Sharon (who helped us plan our 6 day itinerary) and to Abdou, who was our gracious, informed, and unfailingly cheerful guide. We contacted KimKim only about 4 weeks before our trip and were quickly connected with Moroccan Immersion/Sharon. Sharon was extremely helpful -- and patient! -- in recommending options for our 6 day trip, jumping on the phone with me at least a few times for me to ask (many) questions, and to flexing on timing/price when we needed to reduce our total costs. The tour itself was wonderful -- a mix of 'typical' experiences (e.g., walks around the souks in Marrakech) coupled with unique and differentiated experiences that Moroccan Immersion helped arrange (e.g., a visit to a women's rug making cooperative followed by lunch with the 3 rug weavers; spending a night in a luxury desert camp coupled with a pre-dawn hike up the mountain to see the sunrise). Abdou was a real pleasure to have as a guide -- his love for and knowledge of his country and his heritage is impressive, and really came across in the tour. Abdou also did a great job of connecting us to local guides (e.g., in Marrakech, in Taroudant), who were equally knowledgeable and friendly. In all, I would highly, highly recommend Moroccan Immersion if you are interested in planning a trip to this remarkable country.

Mr. Said was a highlight of the trip, he was approachable, kind, and helpful.

Well, what a trip !!!! We got picked up in Casablanca by our wonderful driver, Muhammed Ismail. He was a very cautious but good driver and we felt in safe hands with him at the wheel. The tour vehicle was excellent with plenty of room for both us and the bags and nice AC. I booked the first night myself for the Casablanca night ( "Suite Hotel Casa Diamond") and I will recommend that you use that hotel in your itineraries since it was an outstanding hotel with beautiful rooms and the best breakfast buffet I have ever seen. All of that for a very fair price. The mosque in Casablanca was breathtaking but did not otherwise care much at all for the city itself but you have to see the mosque.
Rabat was a nice stop and the Riad in Fez ( Riad Sara) was wonderful even though I just now realized we were supposed to stay at Dar Victoria ?????
The local tour guide in Fez, Kamal, was plain out outstanding. Fabulous Tour guide. The drive from Fez to the desert was VERY long but the camel ride at the sunset and Camp Madu made up for it. Incredible experience!!Another awesome experience was to include the 2 hour Quad ride in the dunes the next day!!! SOOO much fun!!!
The ride to Boumaine Dades was semi long but not too bad. The Ksar Sultan Dades had the smallest rooms and was the only place where the food was just, ok. The other hotels/riads/camp was always either outstanding or very good. Ksar Sultan Dades is the only place I would not go back to.
Going to Marrakech was also a long but beautiful drive and we really liked Palais Sabban and its location.
The hammas/massage was over the top awesome. Megan picked a wonderful hammas/spa!!
Bottom line is that we absolutely loved Morocco, the wonderful people and the food. Megan did an outstanding job in fine tuning my "raw" itinerary when we initially started the idea about the round tour of Morocco. Everything was working and on time. Not once was there any problems with pickup, payments of lunch, the driving, hotels etc. Very impressive.
The only thing that I would add, is that LOTS of the places in Morocco had no alcohol at all. We like a cocktail, beer and maybe a bottle of wine with dinner and I would suggest that the clients should be informed and buy alcohol BEFORE starting the trip.
All in all, an amazing trip and my compliments to KimKim and in particular to Megan for a very smooth running vacation.
I will write a similar review on Tripadvisor for you as well.

The guides we're mostly fine and the Raids were very good except getting to them was a challenge and they all had a poor bathroom plumbing finishes.

Stumbled upon Kimkim by chance when trying to search for a quick way to plan our Morocco trip amidst our busy schedules. Brahim was assigned to us very quickly and he was extremely responsive. After a quick chat over the phone, our customised itinerary was available the next day. Brahim answered our questions with great haste, demonstrating a wealth of local knowledge on weather, culture, apparel sensitivities of the different regions etc. The booking process was also swift and easy to use.

Our trip was made better with our guide and personal driver Rachid. He is professional, guided us on several destinations. He is also a superb photographer and we shared tips on how to take some good shots. It was great having an experienced guide like Rachid.

Overall the Kimkim experience was good. Will certainly engage the platform again for future trips, especially when one is time stricken!

Brahim was splendid in helping us organize our trip. Particularly helpful was the tipping guide, that served as our bible throughout the trip. I am glad that he strongly recommended the camel ride in the desert. May I say that we were happy to have missed the sunset ride. Rising at 5 am and seeing the amazing starts, and enjoying the peace and quiet of early morning; plus, having a private ride of just we two with Mustafa our camel driver was amazing, and by far my favorite moment in the trip.

Our driver, Amine, was wonderful. He was particularly accessible to me, as I speak French, and we became closer when I discovered this. He was helpful and went out of his way to keep us in the loop and lend us a hand at the end of the trip.

Our nature and city guide in Chefchouan, Mohammed, was excellent. Very knowledgeable of the region and solicitous of us all along the way.

Our guide in Fés, Hamed (?) was very good as well. Particularly so when helping us understand bargaining in the souks. We had good discussions with him about the history of the people in this area

Marrakech was interesting - our guide was helpful in getting us into the different sites, but I would have preferred him standing in line ( over an hour) in the mausoleum there, and letting us watch the video of the restauration. We only got to see a bit of that, as we'd spent so much time waiting in line. Again, he was very knowledgeable. By this time we were very tired of the souks, and cut that part short.

Finally, our Berber guide and host was very nice. We were a bit surprised that we did not actually eat with the family. But we were happy, at least, to have been introduced to them.

I understand that the stops at the different cooperatives are meant to break up the long days of driving. However, I feel that the guides /driver did not make it clear whether we should be bargaining or not at the cooperatives. In the souks, it was clear, that bargaining was what was happening. I think it would be helpful to clarify how one pays in cooperatives a bit with the clients.

We loved our hotels with the exception of the Ouarzazate hotel (Riad Bouche d'Or) The room we had smelled of the sewer, and the bed we had to share was very small. Most of the time our rooms had twin beds that were very comfortable. All the hotels were charmingly decorated, but the Chefchouan Riad (Dar Meziana) was just gorgeous, and the Marrakech hotel (Riad l'Heure d'Eté) so comfortable, and the staff there the most helpful of all we encountered.

Brahim invested time and effort to fully understand our requirements and put together a 3-day itinerary that took the 2 of us from Marrakech to Fes via the desert. Our driver (Adnane) spoke good English and made sure that we had everything we needed to have a safe and enjoyable trip.

We had an excellent 2 week experience in Morocco. The only thing we wish we had done was to spend a day or two at a coastal town. Otherwise we saw urban, mtns, the gorges, the desert and even Chefchaouen. We started in the southern area in Marrakeck which worked out well. Turns out that the prices of items in Fez are much lower than the other areas. We were told that a lot of the linens and leather etc was made in Fez which helped to lower the prices. We resisted buying on the front end of the trip saving it for Fez which was the last few days of our trip. So the lower prices were an added perk. The tannery in Marrakech was a highlight however the Fez tannery was even better. We loved the Secret Jardin in Marrakech preferring it to the Marjorelle Garden. Fewer crowds and we were really interested in the old water system of getting water from the Atlas Mtns. Our guide, Ayoub, picked us up in Marrakech. He was a young, extremely nice fella. I appreciated his temperament and his values. He is also a musician and he shared with us his talent by showing us videos of his songs. He also shared videos of his Berber village customs associated with dancing and singing. As well as videos of similar things but from different tribes. It was a great cultural experience topped off with our arrival at the Gorge's hotel with entertainment that was very similar to the videos that Ayoub shared. Perfect timing! As we approached the desert he shifted to different music to get us in the desert grove. We were traveling with our late 20 year old boys who so appreciated that both our driver and our guide were mid 20s.
Ayoub seemed a bit inexperienced in that he needed coaching on telling us what to expect for the day. Clothing, water, money and timing in particular. He got much better as the trip progressed.
Our elder son would have appreciate more input about history. The same son, got an eye infection. Ayoub was really helpful and flexible. First taking us to a pharmacy for meds ( The meds did not help.) The next day we went to the hospital (no service) and then to a private doctor (immediate service and no payment). It took all morning to do this and still Ayoub was able to adjust the schedule so that we could still go visit a Berber household. The Berber father, Mohamed, is quite a character. He lead us on a hike in the gorge which was probably the high light of our whole Morocco experience. It was so unexpectedly beautiful and surprisingly cool. This was followed by a meal in his house. I was given a tour of the house by his wife, who did not speak one work of english, but we hugged several times, shared gifts and photos. Our group referred back to Mohamed several times as the trip progressed.
It was awkward paying for the lunch. Before we left on the trip I was of the understanding that it was included. Ayoub told us that there was a change and that dinner was included that day but not lunch. The problem was, that we did not know how much to pay him and Ayoub did not provide any guidance.
Lodging- often our lodging was upgraded and we ended up in the suite. Quite a treat!!!! We appreciated the 2 places that had swimming pools. It was a great way to cool off during the days of 100 degree temps. All of our lodging was interesting and very comfortable.
Food in Morocco was delicious. However after about 7-10 days of Tagine we were ready for some variety. Our cooking class in Fez was great. Our teacher was a grandma and did not speak a word fo english but she was a delight. She effectively demonstrated the steps and there was a translator when needed. We all really enjoyed the class and the teacher.
The highlight of the trip for our boys was sandboarding. They loved it and shared stories and videos for the rest of the trip.
Ayoub is a talented photographer. He often took my big camera to get photos of the whole family and individuals. He ran up and down lots of sand dunes to get amazing pics of us on the camels. I am the family photographer so it is a treat to have some pics of me and to have such great pics of the family.
Our driver, Jilel, was very good. Also young like Ayoub. Our older son in particular enjoyed him. He provided a contrast with Ayoub. Ayoub is from a middle Atlas Berber village. He is surprisingly progressive and has compassion for women. Jilel is from Marrakech and has already been married and divorced twice, currently has 3 girlfriends and yet, has less progressive views. He was a courteous, cautious driver but able to pass when needed on the mountainous roads. He was always on time. We suggest that he figure out how to get to the riad before he begins driving. We always got a bit lost the last few minutes of the day. He brought levity to the group which was very much appreciated.
All in all it was a GREAT trip. Wonderful memories and a great time for the whole family. We found the people to be exceptionally warm, inviting, generous and helpful. Everyone should visit Mococco!

We are so happy that KimKim connected us with Abdellah, because we have had the most wonderful experience travelling through Morocco in a private tour that he organised for us.
He was so easy to talk to, and so accommodating as he tailored the tour to suit us and our schedule.

Abdellah chose for us the most wonderful riads and hotels for us to stay in during the tour. But the most special night was our visit to the Tiziri Desert Camp in the Sahara at Merzouga. This was a magical experience that we will never forget.
He also organised local guides for us in Fès and in Marrakech who were brilliant: we learned so much from them about the history and culture of this wonderful country.

Best of all, Abdellah chose for us the perfect driver, Karim. Karim was a delight to be with every day and he was kind and patient and lots of fun. We feel we have made a new friend, he was so lovely to us and shared so much with us about his land, his family and his Berber heritage.

My wife and I sincerely thank KimKim, Abdellah and Karim for our fabulous Morocco holiday.

We had an AMAZING time in Morocco and give all the thanks to KimKim and Brahim for the experience!! Everything was seamless and I never had to worry about anything from the moment we booked to when we left Morocco. Brahim had worked with me on all my asks, getting me everything I wanted in our itinerary and answering any random questions I came up with. Mohammad was our driver and we loved him! I was part of a group of 6 and he picked us up in a large van that was clean and had AC and fit us all great. He took us everywhere and anywhere we needed to be, made reservations for us at restaurants, called hotels to confirm our arrivals and have someone meet us to take us to our rooms, he was on call if we wanted to go anywhere special and was overall a joy to be around. We were so happy with all the riads we stayed in and the experiences Brahim had booked for us. We happened on one small hiccup in our last stop, and I was honestly so impressed with the customer service, as Brahim called me right away to make sure we were happy and set for the day. After the experience, I would definitely use KimKim again and already looked at other countries they have services in.

We had a great time! Our driver Mohammad was the best. Answered all the questions he could making stops at some very cool places for us to check out.

Our driver, Mohammed, was absolutely fantastic. He was one of the best parts of the trip. We had a great time in Morocco but wish our experience in Marrakech was a bit better. Our tour guide was okay but we walked for most of the tour instead of seeing places of interest. It would have been better if we hadn’t walked through the worst places of the city. When we left early, Brahim called to make sure we were happy. The customer service was unexpected and unprecedented. Overall, our favorite city was Chechaouen, the blue city. It was gorgeous and the people were super nice. Our experience with KimKim far exceeded our expectations and we will 100% use them again.

Experience Morrocco did indeed make our trip a great experience. We could not have been any more satisfied. Every single aspect of the trip was perfect. Our guide, Ahmed, Had more than 20 years off experience and knew the country and its people very well. Both Ahmed and our driver, Abdul, looked over us 100% of the time and made us feel at home. We really did not miss anything. We saw it all.
The trip plan was also perfect and the special things we did were ones we will remember the most-the Hammam and the Moroccan cooking class. Everything they did was done well. Communication was great and we had the ability to plan a custom trip with their help.
Morrocco is a beautiful country with much to see and do, but, without good planning and helpful people on the ground it would be difficult. Experience Morrocco made a wonderful trip possible.

Kimkim was the company with the best reviews I found in internet when I was planning my trip to Morocco by myself and being an older lady I really needed to make sure that I was in the beast hands.
Best decision ever! They put me in contact with the agent in Morocco, Abdellah, who immediately started to put together an itinerary that also included the hotels and a personal driver who took me around Morocco in the most comfortable newer SUV. He also picked me up and dropped off the airport,. They found the guides when needed, I never felt lost, confused or uncomfortable.
Abdellah was on top of all the details before during and after my trip, he was always in contact with my driver and I day and night to make sure that everything was running smoothly.
If ever go back to Morocco undoubtedly I’ll contact Abdellah and definitely I will use Kimkim for my next trip wherever that might be.
Rosalba Henninger

I chanced upon kimkim while looking for tours in Morocco. They connected me to Abdellah and I have not regretted booking the tour with him. He was very receptive and open about our requirements and planned the tour in such a way that we were able to cover a lot of places in Morocco in 9 days. He was also prompt in replying to queries that we had during the trip and went out of his way to make it comfortable for us. Karim our driver/guide was most courteous, helpful and professional. It is thanks to Hassan our guide that I was able to summit Mt. Toubkal. All in all it was a successful trip with wonderful memories.

Our driver, Said, was very good, he was attentive, polite, and informative. He made us feel like friends, not just customers. Our guide in Fes, name? Was very informative, and took us to a lot of co operative shopping spots. Our guide in Marrakech, was very amusing, but didn't give us much time to browse the medina.

Our trip to Morocco was absolutely AMAZING!! All thanks to Abdullah!! He sent me a couple of itineraries to look over and we pick one that suited us. He made sure he was always available to me. If i needed anything he was very quick to respond. He also paired us up with our driver Karim. I honestly can’t say more good things about Karim. He definitely took great care of us and went beyond his duty for us. I will forever be grateful to him ❤️ He showed us his beautiful country and culture. I wished we had more time in this beautiful country. 5 days was not enough. Thanks to KimKim travel I left my heart in Morocco!! 😉 I will definitely come back, and when I do I will be contacting Abdullah and KARIM. Thank you.

Yassine and his team planned an absolutely remarkable Morocco experience for us - exceeded all of my expectations! Our driver Mohammed was wonderful - very safe driver and very helpful with recommendations and places to go. We did a lot of car traveling across the country so we really enjoyed our time with him. All of our Riads were fabulous, so ornate and beautiful with the owners beyond attentive to our needs. We felt completely safe and had many dinner recommendations by our Riad hosts that were amazing. All tours planned by Yassine and his team were wonderful, tour guides were very informed and funny - we really felt we got a the full experience in a short amount of time. I highly recommend working with Yassine's team!!

We (Siva & Spouse) returned back to India last night after a great trip to Morocco. We are realize that we would have missed a great opportunity, had we not made this visit to Morocco.

The planning and suggestions were SUPERB. Well coordinated. Service support has been excellent.

The vehicle, driver and the accommodation suggestions were simply great.

Overall, we have returned back with lot of satisfaction and great feelings about the country and people of the country.

Hats Off to Mohammad! Great Human Being and We established a fantastic relationship with him.

Thanks Brahim.

Salam!
Siva

It's unfortunate that we didn't know that riads are not accessible by car. That is to some extent because I didn't do enough research, but it really should have been pointed out somewhere along the way. I had told Hajar explicitly that we were four elderly people aged 77 to 83 who were not up to extensive walking, but both our riads required a bit of a walk from where we unloaded our luggage. To make matters worse, the Palais Amani walk was through very unpleasant, not to say trashy, surroundings. and we were told not to go outside the riad on our own. This was far from what we were expecting!!!

Once inside, however, we found the riads very comfortable and lush, except that we were given rooms in La Maison Arabe that had no elevator, requiring two flights of stairs. And in the Palais Amani, our friends the Patels were given a suite in which the bedroom was upstairs but the bathroom was downstairs. Again, after telling Hajar our ages and conditions, I was disappointed that this was not communicated to the riads. The Palais Amani offered the Patels a swap to a single level room, which they accepted, but only on the second day; La Maison Arabe did likewise, again on the second day, which we declined rather than unpack and repack

The itinerary also was not constructed with reference to our elderly status. Our guide, Hammadi, apologized and said he had not been made aware of the problem; he adjusted our itinerary extensively, which we appreciated. Overall, he did a very good job for us, except that he spent far too much time taking us to shops from which I'm sure he was getting a commission. We were taken to one such shop each day, usually without warning that it was going to try to sell us merchandise. (The shop above the tanneries put on one of the hardest of hard sells I ever experienced!). I have been on many land tours and cruise-ship shore excursions but never have I felt so used.

I was also disappointed that Hammadi left us the final night at our hotel, leaving the driver to take us to the airport. The driver was fine, but we felt a bit insecure without our English-speaking guide lest there be some problem at the airport. There wasn't, fortunately, but I still feel he was derelict in leaving us early.