Kimkim Trip Reviews for Vietnam

We loved our guides and drivers in every city—they were extremely helpful and knowledgeable. The logistics were perfectly organized and we knew we were in good hands. All three hotels we stayed in were nice, with very good free breakfast options, and we particularly like the Saga Hotel in Hoi An. It made a huge difference to have Lucy’s help in choosing locations and organizing local assistance.

Our experience booking with Kim Kim and Trang was the best service and holiday booking experience we have ever had. The tour and hotel recommendations were perfect. In particualr the Allegro Hotel in Hoi An which was a small slice of paradise. We also love the Ocean Bay resort in Phu Quoc our biggest disappointment was not booking more time. The beach was pristine and the water was clear and warm. We did go to other beaches whilst there and they didn't compare and were less spotless. Our tour guide in Hanoi, Ben, was fantastic during our Jeep tour. We loved the personal touches such as taking us to his uncles apartment to see how people live in old Hanoi. I definitely recommend the egg coffee. Lunch was incuded and he showed us how to eat the local traditional food. It was a bit chilly but the Anatole hotel was located close to UniQlo to buy a warm jacket. The hotel was small and ideally located for the old town. In Hoi An our tour guide was Destiny and we were so lucky to have her as our guide. She was increadibly knowledgable and we recommended her to others visiting the area. Ho Chi Minh was probably our least favourite place and I know many reviews can be mixed - people see to love it or loath it. It is a BIG city and very bustling bt again our guide Richard was amazing. We stayed at the Le Vela hotel which we found to be a fairly generic hotel you migh find in any part of the world unlike the other hotels we stayed in during our trip - it should be noted this hotel is popular with locals on the weekend for weddings and birthday parties - so our Sunday arrival was perhaps more hectic than usual. We did have an issue with the airconditioning which appeared to be set permanently at 25c and despite having staff look at this it was not fixed - it appeared to be a default temperature. However, there was a fantastic french restaurant acorss the road and it was amazing food. Our 5 days in Phu Quoc was great and relaxing but was quite busy with Russian tourists. I think our choice of booking with a local person was evident throughour with fantastic almost daily communication from Trang. This was an absolute bonus when Vietnam Airline changed our flight back to Ho Chi Minh to a later time meaning we would not make our International connection home. However, Trang got straight onto this and rebooked the flight to allow us plenty of time to make our connection. We know if we had booked with an agent in Australia we would not have received such a quick response. It was sad we had to leave earlier meaning a 26 hour trip back to home but it was out of everyone's control. Ho Chi Minh airport is expensive so make sure you buy all of your souveniors prior to setting to the airport. Everything about the trip ran smoothly from the drivers to the tour guides. I could not recommend Trang more highly for your trip to Vietnam - you will not be disappointed. Thank you Trang your service was amazing and we are so delighted we choose you to book our memorable trip to Vietnam

We had no idea where to go but wanted to see Vietnam and Laos in a limited time frame. In that regard, KimKim did a fabulous job and we wish we had more time to see more of the country.

KimKim did a good job planning our itinerary and we didn’t once have to wait to meet up with our guides who were always on time. Our last guide, Richard, also the youngest, had the best English. He had also researched the history of Vietnam and the wars throughout their history and had prepared his own material to show us, further explaining them.

All our guides were knowledgeable but they were all also sometimes hard to understand as their pronunciation was often challenging to us. None of them really understood our questions when we strayed from the subject.

Our final excursion to the floating market was interesting to see but I’m not sure it was worth the long drive and it was one we would have skipped, especially given how bad our driver was.

Hotel Reviews

Can Tho Ecolodge

Can Tho

Location is away from anything but it is an eco-hotel. Quiet, large rooms, mediocre food. Pretty grounds.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eden Star Hotel & Spa

Ho Chi Minh City

Nice rooms, clean, ok food. Last two nights the pool and rooftop bar were off limits due to private parties but they did arrange access to a neighbouring hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hoi An Delicacy Hotel & Spa

Hoi An

Hotel was nice and certainly clean. Location was a little out of town but an easy enough walk. Quiet…/

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Paradise Sails

Cabin was good and food basic except for lunch the first day. One day trip and we did not go very far. Activities were basic and a little too crammed together. The bay is full of other tourist boats and the water is filthy although the landscape is pretty.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lalita Boutique & Spa Ninh Binh

Too far from town and not that nice of a hotel.

Authenticity & Character

Location

There were other hotels in same price range in town. This location required walking on a long, dusty and busy road to go anywhere.

Staff

Cleanliness & Comfort

Hanoi Pearl Hotel

Hanoi

Great location in the heart of Hanoi but the room was basic.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Souphattra Hotel Luang Prabang

Luang Prabang

Comfortable hotel with large room and rating only suffered due to the location which is about 1.2 km from anything. Staff was great - food mediocre.

Authenticity & Character

Location

Sadly, can’t relocate the hotel.

Staff

Cleanliness & Comfort

Activity Review

Can Tho - Cai Rang Floating Market - Biking to Explore Local Villages and Orchards - Ho Chi Minh city

Can Tho

We had to travel too far with a lousy driver only to have a mediocre experience. This was part of the trip we would have been happy to skip. The floating market was interesting but not overwhelming and the bike ride was also lacking much interest.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Doris is the most professional and proficient travel representative to work with. Her suggestions, attention to detail, and follow through are perfect.

Hotel Reviews

Pullman Phu Quoc Resort

Phu Quoc

Wonderful Hotel with a great pool. Right on the beach!

Authenticity & Character

Newer modern design.

Location

The Hotel is a bit isolated however only 20 minutes from other attractions

Staff

Everyone was great

Cleanliness & Comfort

Very clean and house keeping did a wonderful job!

The Reverie Saigon

This is one of the most beautiful hotels we have ever stayed in. Book a corner room on a high floor and enjoy the magnificent views! Wow!

Authenticity & Character

The granite floors are simply a piece of art! The check in process is personal!

Location

Right in Times Square. Perfect lication

Staff

From the front door, to breakfast and beyond every staff member is professional, charming, and helpful!

Cleanliness & Comfort

The beds are amazing!

Indochine Premium Cruise

This boat is authentic and beautiful! I can’t imagine visiting Ha Long Bay on any other vessel.

Authenticity & Character

Beyond Compare!

Location

Staff

Wonderful in every way!

Cleanliness & Comfort

The beds are amazing.

Emeralda Tam Coc Resort

By far the best hotel in Tam Coc!

Authenticity & Character

Beautiful room with wood floors!

Location

Right on the water!

Staff

Cleanliness & Comfort

The Oriental Jade Hotel

Hanoi

The location is great. The staff is very helpful and attentive. The rooms are beautiful! The breakfast was superb.

Authenticity & Character

Love the boutique feel!

Location

Staff

Everyone works with a smile and is helpful!

Cleanliness & Comfort

Activity Reviews

Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City

Vietnam

This is a very interesting area! Worth the visit but a bit far from Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Halong Bay - Hanoi - Fly to Ho Chi Minh City

Vietnam

Flight was on time and good!

Visit Cu Chi Tunnels & Ho Chi Minh City Tour

Ho Chi Minh City

This is a very historic place to visit! So interesting!

Quality of Experience

Guides, Drivers and Staff

Transport

Ninh Binh - Halong Bay, Overnight on Cruise

Vietnam

Ha Long Bay is a must do while in North Vietnam!

Quality of Experience

Food

Guides, Drivers and Staff

Hanoi - Ninh Binh - Hoa Lu, Ancient Capital - Mua Cave - Tam Coc Boat Trip

Ninh Binh

Beautiful Day overall! So happy we did this!

Quality of Experience

Rural Area

Food

Guides, Drivers and Staff

Everything was on time and our guide was very knowledgeable with good english skills.

Transport

Car could have been a little newer and nicer but our driver was excellent. Loved his smile!

Hanoi Culture & Walking Tour

Hanoi

The sites visited were a great introduction to Vietnam

Quality of Experience

Food

All the food was great

Guides, Drivers and Staff

It was great to have the same guides throughout North Vietnam.

Transport

This was the only location where the vehicle could have been a bit nicer. Our driver was fantastic.

Where to start....This was a trip of a lifetime for us. This was our first time using KimKim and we were blown away! From the hotels, the food, the tours and most of all our tour guides; sheer perfection. Trang answered all my questions as the trip was unfolding, and really planned us a magnificent trip to Vietnam. Going North to South way to explore Vietam. We would definitely book again and will ask for Trang!

Thank you for making this trip one that will be in our hearts forever!

Ashley listened to us a created a fantastic trip combining the city, history, mountains, countryside and water. We traveled by bike, motorcycle, bus, plane and boat - all perfectly executed by Ashley and Kim Kim with all pick ups and drop offs, multiple drivers and guides and planned events. We were surprised at how GOOD EVERYTHING was - both the expected (the majesty of Halong Bay and the wonderful organized chaotic buzz of Hanoi) and the unexpected (very interesting and fun to learn about coffee and how to make drinks, walking through the alleyways of Hanoi with a brilliant guide on a food tour, the quiet mountains, decompressing watching the Mekong Delta, the markets, the detailed discussions with guides while on long walks). I am not a foodie - worse, I am vegan - and for vegans shy of travel I should mention that the food was amazing - and guides always confirmed / called ahead and asked questions to ensure that all worked for me. I have never eaten so well or such fresh produce. Lastly, the hotels, homestays and lodges that Ashley booked for us were perfect -- small, attentive helpful staff, efficient laundry service (perfect as we travel with only carry ons) and good for a cold beer in the late afternoon post the days exploration and the night's activities. Huge thank you to Ashley and KimKim for creating such a memorable trip!

Evrything was super easy and Lucy was the vest, always quick to respond and helpful.

From the beginning, Trang aimed to understand the type of trip I was seeking for myself and family. Our trip planning began almost a year before the trip. She was very patient and made so many modifications to my itinerary. I wanted a mix of rural, cultural, city and nature seeking. It’s very important for me to support local businesses and have an authentic cultural experience. All of my accommodations and tours satisfied my requests. 2 in particular - the nonprofit Cardamon Tent Camp and Canvas Orchid Retreat matched our priorities toward socially responsible tourism. Trang was also able to secure adjoining or adjacent rooms for each of our hotel stays. Prior to our departure, I had trouble with my flight and VISA. Thankfully, Trang was proactive in settling the VISA and adjusting my itinerary to accommodate my late change in plans. Throughout the trip, Trang checked in with me to make sure my accommodations and local tour guides were satisfying my needs. I wish that Trang could plan all of my future trips!

Lucy was fantastic. She had great suggestions and she handled all of our questions before and during our trip in a timely manner. We had a great experience with KimKim.

Hotel Reviews

Acnos Grand Hotel

Ho Chi Minh

Very comfortable and great location.

Authenticity & Character

Right in the hustle and bustle but well built. Didn’t hear a thing at night.

Location

Walkable to old quarter.

Staff

Friendly and helpful.

Cleanliness & Comfort

Lasenta

Hoi An

Stunning hotel.

Authenticity & Character

Luxurious

Location

Walkable to the old quarter.

Staff

Friendly and helpful

Cleanliness & Comfort

Erina Cruise

Great experience on Ha Long Bay.

Authenticity & Character

Very charming

Location

We were in the middle of the bay! Went swimming and kayaking.

Staff

So friendly!

Cleanliness & Comfort

Pu Luong Eco Garden

Beautiful hotel. Wish we had stayed another night!

Authenticity & Character

Beautiful views.

Location

The spa was wonderful.

Staff

Very friendly and helpful.

Cleanliness & Comfort

MK Premier Boutique hotel

Hanoi

Greta locations and great breakfast.

Authenticity & Character

Very charming

Location

Walk to everything!

Staff

Friendly and helpful

Cleanliness & Comfort

Activity Reviews

Day Trip to the Mekong Delta (Ben Tre)

Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sai Gon Nights Street Eats with Vespa Wanderers

Ho Chi Minh City

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cycling trip to Cam Thanh Village - Hoi An Walking City Tour

Hoi An

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions)

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pu Luong Explore Village Life Water Wheels & Rafting (Excursions)

Pu Luong Nature Reserve

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Evening Walking Street Food Tour

Hanoi

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi City Tour & Water Puppet Experience with Artist Phan Thanh Liem

Hanoi

Quality of Experience

Guides, Drivers and Staff

Transport

We were extremely happy with Realistic Asia/ Kim Kim company. Hien, our trip coordinator, was super organized and very attentive to details. She helped us plan the 3 weeks trip to tour North, Central and South Vietnam. She accommodated the changes we wanted and always responded back to us within few hours. She kept checking on us when we were in each city and made sure that we were ok and confirmed our transfers and rides. She even came to meet us at the hotel.
All tours and tour guides were amazing.
KC Cuong picked us up as we arrived in Hanoi . He was an amazing tour guide. We enjoyed his company tremendously. He is very knowledgeable and easy to work with. He even took our cloth to the laundromat and exchanged money from the bank so we didn't have to bother. When it was time to transfer to a different city , he walked with us the airline counter and helped us check in our luggage . I can't say enough about him.
Charlie picked us up in Hue. Spent time with us then drove us to Hoi An. He is also very super friendly and knowledgeable. He was a chef before so he was so helpful in guiding us to local yummy restaurants and advised us where to go. We enjoyed our tours with him and kept texting him for food advice even after he left us. We highly recommend him as well.

We came back home and kept talking how Hien made our trip so easy; how much we enjoyed KC and Charlie ; how yummy the food is and how much we Loved Vietnam. Everything was so wonderful. I will definitely use Kim Kim company again and again.
Thank you Hien and Happy New Year 2026

Hotel Reviews

Lyra Grandeur Cruise

Beautiful clean boat. The cruise goes up and back on the same path so you really do not stop in different cities. Nice and relaxing . Very stable . I was happy I didn't get motion sickness

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nham Village Resort

Beautiful quiet resort. We got a bike a biked around. Beautiful and serene We were there Xmas eve. The staff put a nice show and dinner. We had music and games afterwards. It was really nice.

Authenticity & Character

Location

Staff

Everyone was super friendly

Cleanliness & Comfort

La Siesta Hoi An Resort & Spa

Hoi An

Great hotel and great location. Away from the noise yet you can walk to the center of the city

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Silk Path Grand Hue

Very beautiful and clean large rooms. Easy to get out and walk by the river. Enjoyed our stay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dusit Princess Moonrise Beach Resort

Very Beautiful Hotel with a sandy beach. Water was warm and clean

Authenticity & Character

Location

Easy to walk to the city that made it nice to get out and visit.

Staff

Cleanliness & Comfort

Hotel Grand Saigon

Ho Chi Minh City

Beautiful hotel with very spacious rooms . Walking distance to many stores and places and very friendly staff.

Authenticity & Character

It ia a beautiful historic hotel.

Location

We can walk to many places.

Staff

Cleanliness & Comfort

Activity Reviews

A Wonderful Day Experience At Van Lang Fishing Village ( with biking )

Vietnam

I was skeptical about this tour but it was one of our favorites. We loved all the details

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Imperial City Tour of Hue Half-Day Exploration

Hue

It was beautiful tour of the city. We loved it. Charlie was amazing

Quality of Experience

Guides, Drivers and Staff

VIP Fast Track Service

Vietnam

Transport was easy and friendly

Quality of Experience

Guides, Drivers and Staff

Transport

Evening Teh Dar Show with Fine Dining

Hoi An

The show was extraordinary. The dinner was ok. I would have had dinner on our own after the show

Quality of Experience

Food

Guides, Drivers and Staff

The guide wasn't really interested in us. He was just there

Transport

Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)

Vietnam

Nice experience. I think one day cruise instead of 2 would be my preference

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Jeep Tour Saigon by Night: Foodie & City tour ( Updated )

Ho Chi Minh City

It was a lovely evening tour. We enjoyed the ride and the food on the way

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Tho Ha - Galaxy Grotto (S)

Ninh Binh

It was a fun experience. We loved the Grotto

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Gala Dinner On 24 December

Ninh Binh

Nice xmas eve dinner and show at the hotel. Music and gamed afterwards

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Exploration & Vietnamese Coffee Tasting

Hanoi

It was a beautiful experience and were happy that the train was running. We love the salted coffee

Quality of Experience

Guides, Drivers and Staff

Transport

Hanoi Street food walking tour (S)

Hanoi

Food was so delicious. However, we had it after our Vaspa tour where we had food as part of that tour. I wish we had more time in between or had it on different days

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ha Noi Countryside Adventure by Vespa

Hanoi

It was a beautiful ride. We were 4 of us and we ride behind the driver. The tour duide was very good and took us to different beautiful places. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

Our travel agent at KimKim, Hien, was so helpful not only setting up the trip before we left, but also on the trip.
Throughout our time in Vietnam and Cambodia, she kept in touch with us to make sure we liked our guides, that we likes our tours and making sure we were where we needed to be. She checked in to see if we wanted to move our flight forward to better suit our itinerary then made the changes on her own. She even sent me a special gift on my birthday.

This trip was so wonderful and it was all completely suggested and created by Hien. I would highly recommend her to anyone looking at visiting Vietnam and Cambodia!

Hotel Reviews

Lynnaya Urban River Resort

Siem Reap

Beautiful hotel! They have a roof top restaurant with happy our and live music that is lush with flowers and vegetation and draping. Great steak! The pool was relaxing and zen. Perfect location close to the river and the downtown night life.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Siesta Hoi An Resort & Spa

Hoi An

This hotel is so beautiful! The staff was amazing, the food was great, the spa was incredible. All 4 of use took in a day the spa for the cost of 1 massage in the US

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ambassador Signature Cruise

Great view and food. They had a fun night of happy hour, dinner and live music outside on the roof with a light show.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

O'Gallery Premier Hotel & Spa

In the center of everything! Clean, large rooms and fantastic breakfast!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Bach Suites Saigon, A Member of Design Hotels

Central location, top notch facilities and staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Lantern Making & Thanh Dong Organic Farm ( HUT)

Hoi An

Lantern making was a great activity to do with the kids and meeting the farmers and seeing their way of life was very interesting.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Dark & Bright Cave - Disembarking Ambassador Cruise

Ha Long Bay

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Immerse in the Beauty of Lan Ha Bay - Ambassador Signature Cruise ( Day 2)

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discover Lan Ha Bay - Viet Hai Village - Onboarding Ambassador Signature cruise

Ha Long Bay

Absolutely Beautiful!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Exploring Ho Chi Minh city Half Day Tour

Ho Chi Minh City

One of the top experiences of the trip. The room was pitch black so you really focused on the food and trying to eat it. I'm not an adventurous eater, so it was wild not knowing what I was eating, but every dish was so flavorful and delicious. It was fun to find out afterwards what each dish was.

Quality of Experience

Guides, Drivers and Staff

Transport

Hanoi Street food walking tour (S)

Hanoi

We got to try so many new foods. I felt save trying street food with my guide picking the right vendors.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoa Lu And Tam Coc Exploration

Vietnam

Beautiful experience that gets you outside of the city.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi Half Day City Tour & Train Street

Hanoi

Don't miss this fun experience. This was the highlight of our Hanoi experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Cu Chi Tunnels

Ho Chi Minh City

This gives you an intimate understanding of the mental warfare that Vietnam used to on the enemy soldier who never knew where the Vietnamese would pop up with a surprise attack..

Quality of Experience

Guides, Drivers and Staff

Transport

VIP Fast Track Service

Vietnam

1st class treatment. They meet you at the gate and guide you through all customs, baggage claim, etc.

Quality of Experience

Guides, Drivers and Staff

Transport

The trip to Vietnam was fantastic, from the planning stage to the return home.
Trang helped me plan the itinerary and activities for each day. I really enjoyed the peace of mind of always having a driver waiting for us at the airport and hotel for our tours.
My best experiences were the tours in the Mekong Delta and Ben Tre, Cu Chi Tunnels & Ho Chi Minh City Tour, Legendary Russian Jeep City Tour in Hanoi, and Lan Ha Bay Day Cruise.

Hotel Reviews

The Ann Hotel Hanoi

Hanoi

The hotel was very good, clean, and the room was comfortable. The breakfast had a lot of variety, but I thought the quality could be better. The location was good, but if I go back to Hanoi, I will choose another area.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palm Garden Resort - Hoi An

The hotel is beautiful, right on the sand, with a restaurant serving the beach and pool. There are three restaurants in the hotel, a games room, spa, and pool. Refreshments, coffee, and a small snack were available to guests in the lobby. The room was comfortable, and we received water every day. The facilities were very clean, and the hotel garden was very well maintained. The hotel was beautifully decorated and authentic. Breakfast was spectacular.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Orchid Saigon Hotel

Ho Chi Minh

The hotel was comfortable, the staff very gentle and the breakfast delicious.

Authenticity & Character

Location

Extremely well located

Staff

The staff was very helpful and gentle.

Cleanliness & Comfort

Activity Reviews

Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City

Vietnam

Foi uma experiência maravilhosa visitar o Delta do Mekong. Eu não acreditei quando vi os canudos com os nossos nomes gravados e achei sensacional. O guia foi fantástico e nos explicou muitas coisas durante o passeio.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An - Hue City tour - Hoi An (Join-in a small group) HUEHA

Hoi An

I enjoyed visiting Hue. It was a long tour with a small group. I think if I had chosen a private tour, I would have had a better experience. I didn't like the place where they took us for lunch, as there was no menu option, and the service and food were not good. I thought that the route through Hai Van Pass and Lap An Lagoon - Lang Co beach would be attractions, but we just passed by these places. Anyway, it was interesting to visit Hue.

Quality of Experience

Definitly the restaurant for lunch must be changed.

Food

It was very bad: food and service.

Guides, Drivers and Staff

They were respectful, gave us attention, but with a bigger group the experience is not marvelous.

Transport

The car was good, but could be better. It was not comfortable.

Hien and the Realistic Asia team are amazing! Hien was a superb planner, very attentive, detail oriented and responsive. The local team, esp Abe, were awesome as well!

We had a fantastic adventure with in Vietnam. The itinerary was definitely a good mix of city and rural, which matched our love of nature and adventure—caves, forests, mangroves, diving, hiking, and plenty of moving parts, all handled smoothly. Even when real travel moments popped up, we felt supported and well looked after. Highly recommend for a well-planned, authentic Vietnam experience.
The things I would do differently is to have less flying every couple of days and less city time. If there was a direct flight from Dong Hoi to Con Asia and we did the tours from Ho chi min at the beginning or the end of the trip. The guide were very accommodating and helpful in Phong Nha & went above and beyond to accommodate and support us. Our guide in Ho Chi Minh was okay but wouldn’t recommend,.
You were supportive, communicative and throughout and we appreciate all of your hard work.

When our family decided to travel to Vietnam we had no particular knowledge of the country. We read the reviews of Kimkim and were very impressed so we contacted Long and requested that he design our trip. We are so glad we made this decision. The vacation was amazing - well planned and well executed. Long was attentive and responsive throughout our stay. The hotels were lovely and the excursions really fun. Our sons especially enjoyed the Vespa food tour. If you are planning a trip to this beautiful country KimKim is an excellent choice.

Hien was amazingly patient with me as we planned the iteniary and I made many changes, and each time she made the changes. In the end, the iteniary was perfect for our group.

Hotel Reviews

Wyndham Hoi An Royal Beachfront Resort & Villas

Hoi An

The hotel resort was wonderful, but our hotel room was not great. Compared to our other places, this was more like a three star hotel room. Hot water sometimes didn't work. There were no decorations, and the floors were not comfortable. But the resort and big pool, and location were all great. Breakfast was great!

Authenticity & Character

Location

Staff

not the friendliest

Cleanliness & Comfort

Lyra Grandeur Cruise

great hotel. Wonderful food and service (Teddy was great!) and wonderful amenities. I wish our stay was longer! We only had one problem: one morning the water didn't work. But it was only for 30 minutes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Oriental Jade Hotel

Hanoi

This hotel was really great. I think I wish I had asked for a higher room, but other than that, it was perfect. Service was wonderful, beautiful hotel, amazing daily breakfast, perfect locaton.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Evening Teh Dar Show with Dinner

Hoi An

Our least favorite dinner. staff was unfriendly and the food wasn't great. it was the only meal we did not enjoy. The show was just okay. Huan was great, but the dinner and show were only okay.

Hoi An Half-Day Sightseeing

Hoi An

Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)

Hoi An

the bike ride was really great, but the road she took us on was pretty scary through car traffic with children on bikes.

VIP Fast Track Service

Vietnam

Dark & Bright Cave - Lan Ha Bay - Tuan Chau - Disembarking Lyra Grandeur Cruise

Vietnam

Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)

Vietnam

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Around the Old Quater by Walking - Afternoon food tour

Hanoi

Quality of Experience

Guides, Drivers and Staff

Transport

VIP Fast Track Service

Vietnam

Quality of Experience

Guides, Drivers and Staff

Transport

We just got back from a trip to SE Asia that Doris planned for us, and honestly, everything was amazing. If you’re looking for a travel planner, I can’t recommend her enough!

She was so easy to work with and was always available whenever we had a question. What I loved most was how she actually listened to what we wanted. She put together a trip that was the perfect mix of fun and educational, without it ever feeling like a 'cookie-cutter' tour.

We absolutely loved the energy in Chiang Mai and Luang Prabang, but the real highlight for us was Ninh Binh. We had an incredible day hiking through the countryside and meeting the White Thai people—it was such a cool, interesting experience. Plus, getting to do the elephant experience was a dream come true.

She made the whole process stress-free and handled all the details so we could just enjoy the trip. If you want someone who is thoughtful, responsive, and creates a truly personal itinerary, definitely reach out to her!"

Hotel Review

Raffles Hotel Le Royal

Phnom Penh

We loved our stay at the Raffles in Phnom Penh. The whole place is so elegant and full of history—the valets in traditional dress were such a wonderful touch. The Elephant Bar was a highlight, and the pool area was stunning. I especially loved that every lounge chair had its own fan and a local flower. It was a lovely, thoughtful, and classic experience.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sai Gon Sightseeing - XO Saigon by Night - Experience Vietnam on Two Wheels (Group tour)

Ho Chi Minh City

This was super fun! The gals that drove us around couldn't be nicer and concerned with our safety. They were competent drivers who made the outing fun. We loved that they took us to visit Uncle T to experience a real local's apartment. The foods we ate were great too!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hanoi - Mai Chau, Explore Valley of White Thai People

Vietnam

We loved hiking through the villages and seeing the authentic, native way of the friendly White Thai people.

Quality of Experience

Food

Guides, Drivers and Staff

Hien was the best travel specialist I've ever worked with, and I travel a lot. To start, out of many local operators I reached out to at different companies, Hien was the only one who truly listened to what I and my family wanted out of our Vietnam trip -- we didn't want a standard itinterary that everyone goes to, and she got that from the very beginning (which is why we ended up working with her!). I only had to give limited feedback up front from her first itinerary to where our itinerary ended up, and she answered all my questions along the way as well with incredible speed, honesty, and clear understanding of what we were hoping to get from the experience/trip.
Once we had our custom itinerary all set, she was communicative and clear about when we'd hear from her again closer to our trip, and she even reached out to double-check our visas for us to ensure we wouldn't have any problems entering Vietnam and getting our trip started.
Then, once we were actually on the trip, it was extremely easy to communicate with Hien whenever needed -- she reached out regularly to ensure everything was going smoothly, let us know who would be picking us up and when each day, and when things (only once!) were a little confusing or off track, it was simple and clear on how to connect with her through WhatsApp and she got things resolved quickly (for reference, it was just that we couldn't find our driver at one of our airport connections, and she immediately called the company and got the driver to meet us in the place she'd told us he'd be initially). Additionally, it was my mother's birthday during the trip, and she was amazingly great at providing a lovely surprise for my mother - just more proof of how fantastic Hien was at her job and also the level of service she provided across every single element of the trip.
If/when I take another trip to Vietnam or Southeast Asia, I will most certainly hope to work with Hien again, as our trip and service were seamless and exactly what we were hoping for from all our activities, lodgings, and opportunities along the way. Thank you so much, Hien!!

Hotel Review

Lak Tented Camp

We absolutely loved Lak Tented Camp. It's important to know that this is a campground (the tents are on raised platforms though) in the middle of a very rural area, but if that's what you're looking for, you are going to love it. There are real bathrooms with toilets, running water, and showers attached to the tents, which are VERY clean and cleaned daily, and the tent beds were very comfortable and included A/C inside, fans, and mosquito netting over the beds. Locked storage was also available within the tent for security. The camp restaurant had absolutely delicious food and was flexible to our daily time-of-day meal needs based on activities, and overall, everything ran very smoothly and the staff were very pleasant and helpful. Good activities hosted by camp tour guides as well -- especially the bike ride and the waterfall excursion (although if it's a hot day, bring LOTS of water). It's not a 5-star hotel by any means, but if you are looking for something off the beaten path that is authentic, supports the local ethnic minorities, and is in a gorgeous location, this is the place for you.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It's a tented camp, so while the platform tents and bathrooms are honestly pristine for being in the middle of nowhere, you should still know that you're not in a 5-star location because it is in the middle of nowhere and in a camp. So it's fabulous for what it is but it's not a hotel (which is exactly what we wanted!)

Activity Reviews

The Sights of Saigon by Motor Bike ( XO)

Ho Chi Minh City

Quality of Experience

Guides, Drivers and Staff

Transport

Evening Foodie & Cyclo Tour ( STH)

Hue

Lak lake Arrival

Dak Lak

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)

Hoi An

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Exploring Hue Citadel City Tour Full Day

Hue

Incredible guide, well worth it if you're interested in history and learning.

Quality of Experience

Guides, Drivers and Staff

Transport

Ms. Trang was super amazing and understanding of the time differences and intricacies of international travel--17h time difference from Hawaii. She booked our itinerary from landing in Hanoi to departure from Hanoi, and accommodated all of our travel needs, including issues that I wasn't even aware of. She didn't make assumptions and instead asked us what we were interested in doing, while guiding me and making suggestions based on information I had shared with her of our travel preferences and accounted for travel time in order to maximize our first trip to Viet Nam. She booked us on 2 private tours in Hanoi, including a Russian jeep tour and local attraction tour. She even paid extra to expedite my husband's Viet Nam visa when she realized it had been delayed and was able to get it for him the night before we left for our flight. She also found me a seamstress who sewed my 2 custom-made suits, advocated for my husband and me to get an upgraded hotel room with windows, and reserved upgraded seats on our flight from Hanoi back to Tokyo. She also recommended Stellar of the Seas cruise in Halong Bay and booked a 4-day, 3-night cruise for us which was a perfect duration for us. It was unexpectedly easy and efficient to communicate through the KimKim app and Ms. Trang was very patient with me. She is the epitome of customer service and I will definitely use KimKim travel agency for my future international travel.
Ms. Trang had book Duc and a driver to pick us up at Hanoi airport while Duc gave us an introduction to the city . Our Hanoi City tours were with Ben and a driver, as well as Gracie and a driver. We all communicated via Whatsapp which was extremely helpful given the language differences. They all went out of the way to help us make restaurant recommendations and suggestions for local activities following the tours. Ms. Trang went above expectations and had carefully choreographed our entire trip to Viet Nam so that we wouldn't get lost and felt welcomed to learn about the country's history and beautiful surroundings.

Doris did an exceptional job planning our trip to Vietnam. She was incredibly patient throughout the entire planning process, truly listening to what we wanted and tailoring the itinerary perfectly to our style. She checked in multiple times during every step of the trip, which made us feel supported and well cared for from start to finish.
She found excellent tour guides and organized very comfortable transportation, making each day smooth and enjoyable. The overall flow of the trip was planned incredibly well — starting with more activity and exploration, and gradually easing into relaxation. It was exactly what we needed.
The places she chose for us to stay were absolutely incredible, and she went above and beyond by meeting up with our family during the trip and even bringing us gifts — such a kind and thoughtful gesture.
Doris is a true pro, and she made our trip unforgettable. We couldn’t recommend her more highly.