Kimkim Trip Reviews for Vietnam

4.9
Based on 512 ratings
Read 512 verified reviews by travelers who booked their trip to Vietnam on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

I recommend that Mua Cave to have been includ...
Vietnam | Jan 12 - Jan 19, 2025

barss
barss a.
Canada | Reviewed on Jan 29, 2025
I recommend that Mua Cave to have been included in the trip. The photos of the Ninh Binhb area on the itinerary show the Mua Cave viewpoint hike, but I later realized it was not on the itinerary. This wasn't very clear, and when I brought this up, I was told by the guide there would be a ticket cost and additional cost for the car and driver. After I complained about this, KimKim waved it.
We enjoyed the hike and think it should have been included in the itinerary. Please don't include...
Read more

I recommend that Mua Cave to have been included in the trip. The photos of the Ninh Binhb area on the itinerary show the Mua Cave viewpoint hike, but I later realized it was not on the itinerary. This wasn't very clear, and when I brought this up, I was told by the guide there would be a ticket cost and additional cost for the car and driver. After I complained about this, KimKim waved it.
We enjoyed the hike and think it should have been included in the itinerary. Please don't include photos of places not on the itinerary.

The guide and driver were excellent

Hotel Reviews
Homestay
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bed mattress at both of our Pu Long homestays was uncomfortably firm. These beds need a camping air mattress or foamy option.
Tam Coc Boutique Garden
Ninh Binh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dragon Legend Cruise
Hon Gai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hanoi Boutique Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
the bathroom didn't have a shower, and the tub was too small to sit in
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Feb 03, 2025

Dear Alex,

Thank you for your suggestion and feedback. We truly appreciate your insights and will take them into consideration to improve our future itineraries. We're glad to hear that you enjoyed the hike and that the guide and driver provided excellent service.

Best regards,
Camellia

We had an excellent trip to Vietnam; highly recommended
Vietnam | Jan 3 - Jan 24, 2025

Gary
Gary H.
San Rafael, CA | Reviewed on Jan 28, 2025
We had an excellent trip to Vietnam, and we were extremely happy with the organization and support provided by Doris. She was very responsive, during all phases of our trip, and very helpful as well. She was a great travel resource for us. The guides she picked for us in every location were very good, spoke very good English, and were friendly, knowledgeable, informative, and fun. Doris was the reason we had such a good experience in Vietnam. She set us up with an excellent... Read more

We had an excellent trip to Vietnam, and we were extremely happy with the organization and support provided by Doris. She was very responsive, during all phases of our trip, and very helpful as well. She was a great travel resource for us. The guides she picked for us in every location were very good, spoke very good English, and were friendly, knowledgeable, informative, and fun. Doris was the reason we had such a good experience in Vietnam. She set us up with an excellent itinerary, which allowed us to see much more than we initially expected. Vietnam is a country with lovely warm people, excellent food, and really fun adventures. We highly recommend it, and we highly recommend Doris.

Hotel Review
Peridot Grand Luxury Boutique Hotel
Hanoi

This was our favorite hotel, among many very good hotels. Their breakfast buffet was astounding. Excellent helpful staff.

Location
Activity Reviews
Hue: Thuy Bieu Ecovillage, Cooking Class & Imperial Citadel
Hue: Thuy Bieu Ecovillage, Cooking Class & Imperial Citadel
Hue

This was a very fun boat ride and Cooking class. Highly enjoyable.

Ninh Binh - Lan Ha Bay, Overnight on Indochine Lan Ha Cruise
Ninh Binh - Lan Ha Bay, Overnight on Indochine Lan Ha Cruise
Vietnam

Our time on the Indochine, cruising the really amazing HaLong Bay, was a wonderful experience.

Hiking in Mai Chau, Explore local villages (Xom Kha, Ban Te and Na Meo)
Hiking in Mai Chau, Explore local villages (Xom Kha, Ban Te and Na Meo)
Mai Chau

Loved biking thru the local villages

Lan Ha Bay - Hanoi - Fly to Hue
Lan Ha Bay - Hanoi - Fly to Hue
Vietnam

HaLong/LanHa Bay: total winner. Great experience.

Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City
Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City
Vietnam

Brian was an excellent guide. Very much enjoyed this experience. Guests should be given a heads-up about the traffic and resultant length of the car trip back and forth.

Tomb of Emperor Tu Duc - An Hien Garden House - Enjoy some local specialty cakes in Hue 
Tomb of Emperor Tu Duc - An Hien Garden House - Enjoy some local specialty cakes in Hue 
Hue

Very much enjoyed the Garden House and the Tomb

Ninh Binh -  Bai Dinh Pagoda - Mua Cave
Ninh Binh - Bai Dinh Pagoda - Mua Cave
Ninh Binh

Very much enjoyed the Mua Cave and the Bai Dinh Pagoda was incredible.

Explore Hoi An Ancient Town and Street Food Tour
Explore Hoi An Ancient Town and Street Food Tour
Hoi An

Hoi An was terrific. Very much enjoyed.

Hoi An - Ho Chi Minh - XO Saigon by Night - Experience Vietnam on Two Wheels (Group tour)
Hoi An - Ho Chi Minh - XO Saigon by Night - Experience Vietnam on Two Wheels (Group tour)
Ho Chi Minh City

The motorbike night tour of Saigon on Two Wheels was a very unique and wonderful experience.

Morning Free - Afternoon Half-Day City by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)
Morning Free - Afternoon Half-Day City by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)
Hanoi

We loved this half day tour, and we loved our guide, Brian. We saw and tasted and experienced so much, and he was really fun. Total thumbs up.

Quality of Experience
Very well planned and executed by KimKim. Super well organized by Doris.
Food
Everything. So tasty, so rich in flavor
Guides, Drivers and Staff
Guides and drivers were excellent.
Transport
Super easy, super helpful, super efficient
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Feb 11, 2025

Dear Gary and Cindy,

Thank you so much for your thoughtful review and kind words. I'm delighted to hear that you had a wonderful trip to Vietnam and were satisfied with our services. It was my pleasure to assist you on your journey. I wish you both good health, happiness, and all the best in the future.

Vietnam and I will always be here, looking forward to welcoming you back someday!

Warmest regards,
Doris

I was very disappointed in our Vietnam Trip. ...
Vietnam | Dec 29 - Jan 10, 2025

K
Kristel D.
Durham, NC | Reviewed on Jan 22, 2025
I was very disappointed in our Vietnam Trip. The first hotel was horrible (at least, I hated it). It was run down, messy and had no lobby. The following trips, Cambodia and Thailand, were fabulous. The other hotels were fine, some beautiful. The boutique cruise was terrific. Read more

I was very disappointed in our Vietnam Trip. The first hotel was horrible (at least, I hated it). It was run down, messy and had no lobby. The following trips, Cambodia and Thailand, were fabulous. The other hotels were fine, some beautiful. The boutique cruise was terrific.

Hotel Review
Won Residence Hotel

Best croissants ever!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Huyen Nghiem

Nice Hotels and Good Breakfast
Vietnam | Jan 7 - Jan 18, 2025

M
Mandy L.
Seattle, WA | Reviewed on Jan 20, 2025
Let me start with the food provided by hotels Matilda and Laluna Hoi An: awesome breakfast especially Laluna! We enjoyed it very much. The food on the cruise to Bai Tu Long Bay were amazing too. I feel the 2nd day of cruise at Bai Tu Long Bay should have more content. There was 2 hours of downtime on the smaller boat where there was no activity. The Lantern boat ride on Hoai River was disappointing. It was really a 30 minutes activity but we had to meet up with the tour guide way... Read more

Let me start with the food provided by hotels Matilda and Laluna Hoi An: awesome breakfast especially Laluna! We enjoyed it very much. The food on the cruise to Bai Tu Long Bay were amazing too.

I feel the 2nd day of cruise at Bai Tu Long Bay should have more content. There was 2 hours of downtime on the smaller boat where there was no activity.

The Lantern boat ride on Hoai River was disappointing. It was really a 30 minutes activity but we had to meet up with the tour guide way too early. We then put paper lantern with a candle onto the river—it pollutes the environment. I would not recommend this activity.

For Mekong Delta, we only went to 2 islands. There was really not much to see in either island so I don’t recommend this activity either.

Overall, a great trip and thanks to Tina for her planning and prompt responses.

Hotel Reviews
Hanoi Matilda Hotel
Hanoi

Good breakfast and great location. There must be karaoke bar close by so it is loud at night until 10:30pm.

Authenticity & Character
Location
In the middle of old quarter-close to everything
Staff
Cleanliness & Comfort
Not super and we don’t like the glass wall and door so you can see the people in the bathroom
Laluna Hoi An Riverside Hotel & Spa
Hoi An

Great location and awesome breakfast

Authenticity & Character
Location
Centrally located to everything
Staff
Cleanliness & Comfort
The extra bed is not comfortable though
M Village Hotel Ton That Dam
Ho Chi Minh

Centrally located with free washer and dryer

Authenticity & Character
Newer hotel
Location
Close to everything in District 1
Staff
Cleanliness & Comfort
The extra bed is uncomfortable. We had to ask for an extra padding. We don’t like the see-through bathroom glass—you can see everything when someone is showering.
Signature Cruise
Hanoi

Great food provided by the cruise. The extra bed is not very comfortable. The activity on the 2nd day is a bit boring—could plan something for exciting like speed boating.

Authenticity & Character
Location
Staff
Very helpful and courteous
Cleanliness & Comfort
Bathroom has a smell that lingers
Activity Reviews
Hanoi City Tour with Food Tasting!
Hanoi City Tour with Food Tasting!
Thailand

Guide was flexible and asked what types of food we would like to try.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cruising at Bai Tu Long Bay - Day 1
Cruising at Bai Tu Long Bay - Day 1
Bai Tu Long Bay

Awesome food! The extra bed is not very comfortable

Quality of Experience
Food
Food were abundant and tasty!
Guides, Drivers and Staff
Transport
 Cruising at Bai Tu Long Bay - Day 2
Cruising at Bai Tu Long Bay - Day 2
Bai Tu Long Bay

The trip on the smaller boat is lacking content. There were 2 hours of downtime after lunch and all of the senior family members were very bored and fell asleep on the chair. Wish there were more exciting activities such as speed boating

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lantern boat ride on Hoai River
Lantern boat ride on Hoai River
Hoi An

The whole thing should be only 30 min but the guide asked us to meet up too early. I don’t recommend this activity because putting a paper lantern with a candle in the water is pollution the environment.

Quality of Experience
Only needs 30 min and boat ride is not worth it
Guides, Drivers and Staff
Transport
 Cruising at Bai Tu Long Bay - Day 3
Cruising at Bai Tu Long Bay - Day 3
Bai Tu Long Bay

Again, amazing food

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cu Chi Tunnel visit
Cu Chi Tunnel visit
Ho Chi Minh City

Very educational

Quality of Experience
Guides, Drivers and Staff
Guide was very knowledgeable
Transport
Driver seems to brake quite much but I understand it might be necessary
Vietnamese Cooking Class in Saigon!
Vietnamese Cooking Class in Saigon!
Ho Chi Minh City

Chef was very knowledgeable. The food we cooked tasted very good

Quality of Experience
Food
All 3 dishes were very tasty
Guides, Drivers and Staff
Transport
Bana Hill Tour
Bana Hill Tour
Hoi An

Too foggy to see much.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring the Mekong Delta!
Exploring the Mekong Delta!
Ho Chi Minh City

Very far away and not educational at all. 1 part was to eat fruit and listen to some people singing. 2nd island we went had nothing to see. This one is not worth our time. The whole thing took 10 hours…

Quality of Experience
Could be more educational such as focusing more on agriculture
Guides, Drivers and Staff
Transport
The tour took us 10 hours——very bad traffic
Ho Chi Minh Departure Transfer
Ho Chi Minh Departure Transfer
Vietnam

Driver was on time for 4am transfer to the airport

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Jan 20, 2025

Hi Mandy,

Thank you so much for your feedback! It’s incredibly valuable to me as it helps identify areas for improvement. I truly appreciate you taking the time to share your thoughts, and I’m glad to hear you had a great time.

Thanks again!

Best,
Tina

Great trip organized by kimkim
Vietnam | Jan 12 - Jan 19, 2025

T
Tanja R.
Canada | Reviewed on Jan 20, 2025
Quang was a great guide and very knowledgeable! Read more

Quang was a great guide and very knowledgeable!

Hotel Reviews
Hanoi Boutique Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our room only had a tub, no shower. Was so small, difficult to sit in, and I am 5 ft 11, weighing 185 lbs
Homestay
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The bed was very very firm and I found it very uncomfortable I would bring a camping foamy. 1 St home stay was only cold water in the shower. Second home stay had hot showers
Dragon Legend Cruise
Hon Gai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tam Coc Boutique Garden
Ninh Binh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pu Luong Natural Reserve - Ninh Binh
Pu Luong Natural Reserve - Ninh Binh
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trang An Grottoes Boat Trip
Trang An Grottoes Boat Trip
Ninh Binh
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Further explore the Bay / On Dragon Legend Cruise
Further explore the Bay / On Dragon Legend Cruise
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Rural Villages nearby Hanoi city (Half Day)
Explore the Rural Villages nearby Hanoi city (Half Day)
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Mai Chau - Pu Luong Natural Reserve
Hanoi - Mai Chau - Pu Luong Natural Reserve
Pu Luong Nature Reserve
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hidden trails of Pu Luong - Hieu Village
Hidden trails of Pu Luong - Hieu Village
Pu Luong Nature Reserve
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Camellia Nguyen

Hien and the local team in Vietnam were outst...
Vietnam | Dec 19 - Jan 2, 2025

M
Max M.
United Kingdom | Reviewed on Jan 18, 2025

Hien and the local team in Vietnam were outstanding : reactive, proactive, adapting to and solving last-minute requests, ensuring great experiences. Especially for a family of six. First time we use Kimkim, we will use again. And Hien and the local Vietnam team and their itinerary made us fall in love with the country. We will come back in the future !

Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 21, 2025

Dear Max,

Thank you so much for your kind words! It was my pleasure to accompany you on your trip to my country. I'm thrilled to hear that you enjoyed your trip. Your satisfaction makes my job truly fulfilling!

Thank you once again for choosing us. I wish your family a lifetime of happiness and many more amazing trips ahead. Our beautiful country and I will always be here to welcome your family back one day!

Warmest regards from Vietnam,
Hien

Doris did a great job planning the trip . Sh...
Vietnam | Jan 4 - Jan 12, 2025

Javid
Javid K.
Seattle, WA | Reviewed on Jan 13, 2025
Doris did a great job planning the trip . She was responsive and great to work with The guides were great Trip was entirely flawless and affordable based on our requests Read more

Doris did a great job planning the trip . She was responsive and great to work with

The guides were great

Trip was entirely flawless and affordable based on our requests

Hotel Reviews
InterContinental Hanoi Westlake, an IHG Hotel
Hanoi

Great international standard hotel. Great food

Authenticity & Character
Location
W on
Staff
I
Cleanliness & Comfort
Emeralda Tam Coc Resort

Hotel was great. Food was good but a bit slow and uninspiring

Authenticity & Character
O
Location
I
Staff
Cleanliness & Comfort
Elite of the Seas

It’s a bit over the top luxury with the food and service. Wish they did a better job communicating the itinerary and schedule for the day

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renaissance Hoi An Resort & Spa
Authenticity & Character
Location
The beach has trash on it. It’s quite far away from Da Nang but close to Hoi An activities.
Staff
Staff
Cleanliness & Comfort
Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Jan 15, 2025

Dear Javid,

Thank you so much for your kind words. I’m thrilled to hear that the trip was flawless and met your expectations. Your satisfaction and happiness truly made my work more meaningful.

Once again, thank you for choosing to travel with us. I wish you and your family all the best in life, along with many more wonderful trips ahead. My team and I will always be here and look forward to welcoming you back one day.

Warm regards,
Doris

16 great days in Vietnam
Vietnam | Dec 27 - Jan 11, 2025

M
Michael P.
San Jose, CA | Reviewed on Jan 12, 2025
Overall, a very fulfilling experience . It is challenging to visit the length and breath of Vietnam in just over two weeks. One of the downfalls is having to spend too much time in a car or van traveling from place to place. This becomes extremely problematic in Ho Chi Minh City. The primary guides in the large cities were knowledgeable and conversant. A few did not speak English well enough to provide us any meaningful information, however, or answer our questions. The hotel choices were... Read more

Overall, a very fulfilling experience . It is challenging to visit the length and breath of Vietnam in just over two weeks. One of the downfalls is having to spend too much time in a car or van traveling from place to place. This becomes extremely problematic in Ho Chi Minh City. The primary guides in the large cities were knowledgeable and conversant. A few did not speak English well enough to provide us any meaningful information, however, or answer our questions. The hotel choices were all excellent. I would recommend offering some favorite restaurants to your clients to assist in making good choices more expeditiously. We also appreciated the Kimkim flexibility, in modifying proposed itinerary options.

Local specialist: Doris Bui
Doris
Doris Bui
Local specialist in Hanoi, Vietnam | Replied on Jan 12, 2025

Dear Michael,

Thank you for your kind review. I’m so happy to hear that you had a fulfilling experience in our country and were satisfied with the hotel selection. I also appreciate your suggestions regarding restaurant recommendations and improving the language skills of our local guides. Your feedback will help us enhance our services for future travelers.

Thank you once again for choosing to travel with us. My team and I would be delighted to welcome you back one day, whether for another trip to Vietnam or to explore Cambodia and Thailand.

Warm regards,
Doris

Vietnam and Cambodia
Vietnam | Dec 20 - Jan 1, 2025

B
Bryn M.
Lansdale, PA | Reviewed on Jan 10, 2025
We booked a two week trip with Hien and Realistic Asia through Vietnam and Cambodia. The tour guides, activities and drivers were very well coordinated and Hien checked in daily to make sure we were enjoying the trip. It was a great experience! Read more

We booked a two week trip with Hien and Realistic Asia through Vietnam and Cambodia. The tour guides, activities and drivers were very well coordinated and Hien checked in daily to make sure we were enjoying the trip. It was a great experience!

Hotel Reviews
Anatole Hotel Hanoi
Location
Perfect Location to walk everywhere
Staff
Cleanliness & Comfort
Borei Angkor Resort & Spa
Siem Reap
Location
Easy to get everywhere with a tuk tuk
Staff
Cleanliness & Comfort
Caravelle Saigon
Location
Staff
Cleanliness & Comfort
Elite of the Seas
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 21, 2025

Dear Bryn,

Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam and Cambodia with your family.

Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.
Thanks again for the review and for being such a great customer.

With my best regards from Vietnam,
Hien

Hassle free travel
Vietnam | Dec 24 - Jan 4, 2025

S
Sara Z.
Newark, NJ | Reviewed on Jan 09, 2025
We visited Vietnam and Cambodia. Our guides were Gracie, Tom, Danny and ChanSip. They were all wonderful in their own way but Tom deserves a special mention. The VIetcong tunnels are not to be missed, the Saigon Vespa tour with its guides was truly memorable and a once in a lifetime type of tour and, the street food tour in Hanoi was exceptional. The meals and restaurants chosen by our guides were all delicious and not just standard fare served to tourists. We became a huge fan of Vietnamese... Read more

We visited Vietnam and Cambodia. Our guides were Gracie, Tom, Danny and ChanSip. They were all wonderful in their own way but Tom deserves a special mention. The VIetcong tunnels are not to be missed, the Saigon Vespa tour with its guides was truly memorable and a once in a lifetime type of tour and, the street food tour in Hanoi was exceptional. The meals and restaurants chosen by our guides were all delicious and not just standard fare served to tourists. We became a huge fan of Vietnamese food! The hotels chosen for us were also lovely, comfortable and well-located. Ms. Huyen was very accommodating of any changes we wanted to make to our itinerary (which were minimal bc it was so well planned) and very responsive. She handled communications with the local guides and it was a truly hassle free trip. Highly recommended!

Hotel Review
Won Residence Hotel

This is a small boutique hotel with spacious rooms, a gorgeous pool and breakfast area and wonderful staff. The manager takes special care of each guest getting to know the families. Great fresh food at the restaurants! Highly recommend.

Authenticity & Character
Location
Staff
Everyone’s polite and super helpful. Manager got to know all of us and took great care of us.
Cleanliness & Comfort
Local specialist: Huyen Nghiem

Outstanding first visit to Vietnam
Vietnam | Dec 28 - Jan 6, 2025

Garth
Garth R.
Frederick, MD | Reviewed on Jan 08, 2025
First visit to Vietnam but I have used Kimkim many times for other vacations.
Our planned Minh did a very nice job communicating with us and guiding us to an excellent 9 day long trip Hanoi to Saigon, including Minh Binh and Halong Bay.
The local tour company guides were excellent and the communication on the ground was great, no lapses or misunderstandings.
Overall, as usual, kimkim did a wonderful job.
Read more

First visit to Vietnam but I have used Kimkim many times for other vacations.
Our planned Minh did a very nice job communicating with us and guiding us to an excellent 9 day long trip Hanoi to Saigon, including Minh Binh and Halong Bay.
The local tour company guides were excellent and the communication on the ground was great, no lapses or misunderstandings.
Overall, as usual, kimkim did a wonderful job.

Hotel Reviews
Hanoi Pearl Hotel
Hanoi

Great location. Comfortable room, staff very polite, accommodating. Breakfasts typical Asian but a few Western options. Disappointed variety of fresh fruit options given Vietnam produces so much.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ninh Binh Hidden Charm
Ninh Binh

Well kept hotel, very nice grounds, very closed to town (quite walkable). We were there New Years Eve and the gala buffet dinner left a lot to be desired. I cannot comment on the non-holiday food options or quality but I was definitely unimpressed with the kitchen on the Eve and New Years Day. Food rather tasteless and not kept very warm. Breakfasts also did not have the variety of fresh fruit I expected from a hotel in the fruit producing country.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renea Cruises Halong
Hon Gai, Ha Long

Outstanding service, rooms so well prepared and comfortable given this is a rather small ship. Chef prepared amazing meals in a confined space. So tasty, good portions and variety. He was easily able to accommodate diets that were fish only or meat only. This overnight was probably the highlight of the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms were perfect, ship spotless
Au Lac Charner Hotel
Authenticity & Character
Location
immediate neighborhood was not as appealing as others we passed by. Would have enjoyed staying in the Opera House with better dining options close by and a better walking environment.
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi - Ninh Binh: Hoa Lu - Trang An Grottoes
Hanoi - Ninh Binh: Hoa Lu - Trang An Grottoes
Vietnam
Cuc Phuong National Park
Cuc Phuong National Park
Ninh Binh

Primate rescue was worthwhile but the Cave could have easily been skipped. It didn't offer anything and was generally a waste of time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A day trip to the fertile Mekong delta, Ben Tre
A day trip to the fertile Mekong delta, Ben Tre
Ho Chi Minh City

Loved the authentic experience, scenery and cultural interactions excellent.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ninh Binh - Halong Port – Bai Tu Long Bay - Cong Do– Cap La island (Renea Cruise)
Ninh Binh - Halong Port – Bai Tu Long Bay - Cong Do– Cap La island (Renea Cruise)
Vietnam

Fortunately weather was very cooperative. The overall experience was outstanding and a highlight of the trip.

Quality of Experience
Awesome ship and guide. Chef top notch
Food
Guides, Drivers and Staff
Transport
Local specialist: Minh Nguyen

Tour operator in Vietnam & Cambodia created a...
Vietnam | Dec 23 - Jan 5, 2025

C
Caroline B.
San Jose, CA | Reviewed on Jan 08, 2025
Tour operator in Vietnam & Cambodia created a well planned itinerary that matched our travel style & interests. They gave quick responses to our questions before our trip & during our trip & chose excellent guides & drivers with nice cars. Tracked our movements during the trip to make sure all was going well. Good hotels. Excellent platform for planning & communication. Highlight was meeting a family of a tour guide where they shared roasted sweet potatoes & corn. And another guide took... Read more

Tour operator in Vietnam & Cambodia created a well planned itinerary that matched our travel style & interests. They gave quick responses to our questions before our trip & during our trip & chose excellent guides & drivers with nice cars. Tracked our movements during the trip to make sure all was going well. Good hotels. Excellent platform for planning & communication. Highlight was meeting a family of a tour guide where they shared roasted sweet potatoes & corn. And another guide took us to his favorite off the beaten track eating places & taught us how to eat native fruits in the market. A memorable experience besides experiencing the best food!

Hotel Reviews
Palago Boutique Hanoi Hotel
Hanoi

Just as pictured & noted.

Authenticity & Character
Felt like we were in Vietnam with the decor. Not a huge hotel which felt more authentic.
Location
In a good part of town & close to the places we wanted to go.
Staff
Yes. So nice & helpful.
Cleanliness & Comfort
Yes even the beds were comfy.
Victory Star Cruise
Hanoi

Advertised as a replica junk with sails but there were no sails. It was poorly maintained. Needed painting, wall paper peeling, picture frames broken & the anchor system so rusted I thought it could break at any moment. Towels like sand o Paper & faded. Outside furniture faded. The staff was courteous & helpful & food quite good. Just the boat was poorly maintained. And the false advertising of having sails. Not good at all.

Authenticity & Character
Maintain the boat as noted above. Don’t advertise as having sails.
Location
Ha Long Bay too touristy. Over tourism at its worse.
Staff
Cleanliness & Comfort
Beds were hard as rocks. Was clean though.
Emeralda Tam Coc Resort

Luxury resort but not too pretentious. Great location.

Authenticity & Character
Vietnamese decor with beautiful tropical grounds & pool.
Location
In Tam Coc a quieter location than Ninh Binh city center but still near restaurants & shops.
Staff
Always helpful & courteous.
Cleanliness & Comfort
Spotless.
Hoi An Delicacy Hotel & Spa
Hoi An

Great little hotel in Vietnamese decor. Good location walking distance to Hoi An old town.

Authenticity & Character
Vietnamese decor & peacock theme throughout.
Location
Walking distance to Hoi An ancient town
Staff
Always helpful. All of the staff remembered our names, where we came from & when we were checking out. Truely amazing.
Cleanliness & Comfort
Spotless.
Thanh Lich Royal Boutique Hotel

Had a room under the restaurant & was noisy. They did change my room the next day which was quieter but heard rats in the ceiling during the night.

Authenticity & Character
An Asian style but so poorly maintained didn’t work.
Location
Close to the promenade.
Staff
Courteous.
Cleanliness & Comfort
Was clean at least.
Angkor Village Hotel

Good location in Siem Reap, beautiful grounds & rooms. This was our favorite hotel of our trip. We didn’t want to leave. The rooms were fabulous. With the first walk-in, beautiful spa/meditation music playing from the room’s music system. Pure Nirvana.

Authenticity & Character
Beautiful tropical grounds with huge Cambodia inspired decorated rooms.
Location
Walking distance to good restaurants & night market (Pub Street).
Staff
Very courteous.
Cleanliness & Comfort
Perfect
Activity Reviews
Hanoi - Halong Bay Cruise - Overnight on boat
Hanoi - Halong Bay Cruise - Overnight on boat
Ha Long Bay

Too touristy. Would skip or just take a day tour. Too many boats & tourists.

Quality of Experience
Limit number of boats to at least half allowed in Ha Long Bay
Food
The buffet was excellent & serving staff professional.
Guides, Drivers and Staff
Transport
Buffet Dinner with Apsara dance show
Buffet Dinner with Apsara dance show
Siem Reap

Show was just ok but too many tourists. Going through the buffet with that many people was a bit disgusting. Too touristy.

Quality of Experience
Food
Just average. Too many people to serve excellent food.
Guides, Drivers and Staff
Our guide was the best.
Transport
Our driver was there for us immediately after the show because we wanted to get out of there fast to beat the hundreds of people that would be leaving at the same time.
Siem Reap: Explore Angkor Complex Temples
Siem Reap: Explore Angkor Complex Temples
Siem Reap

Temples amazing.

Quality of Experience
Remotes uniqueness
Food
Local restaurants with excellent local food.
Guides, Drivers and Staff
Our guide always informative & helpful.
Transport
Local specialist: Huyen Nghiem

Amazing trip to Vietnam and Cambodia
Vietnam | Dec 27 - Jan 7, 2025

Erich
Erich A.
Chicago, IL | Reviewed on Jan 08, 2025
Cambodia is a great country to visit Read more

Cambodia is a great country to visit

Hotel Review
Jaya House River Park
Siem Reap

Amazing hotel and service. Will be back

Authenticity & Character
Beautiful decor
Location
In Siem Reap, can walk around the town and close to many temples and sight seeing
Staff
So attentive to all your needs
Cleanliness & Comfort
Everything
Local specialist: Ha Dinh

We thoroughly enjoyed our mother/daughter tri...
Vietnam | Dec 7 - Dec 16, 2024

C
Cecilia B.
Kansas City, MO | Reviewed on Jan 06, 2025
We thoroughly enjoyed our mother/daughter trip to North and Central Vietnam in December. Huyen was great to work with – accommodating and flexible. She provided many options, listened to our requests, and tailored our trip to suit our needs. We were able to enjoy a few days on our own exploring the cities and finding activities like temple of literature, water puppet show, tailored clothes, Hoi An at night among others to do.
Highlights of our custom itinerary included Hanoi Street food...
Read more

We thoroughly enjoyed our mother/daughter trip to North and Central Vietnam in December. Huyen was great to work with – accommodating and flexible. She provided many options, listened to our requests, and tailored our trip to suit our needs. We were able to enjoy a few days on our own exploring the cities and finding activities like temple of literature, water puppet show, tailored clothes, Hoi An at night among others to do.
Highlights of our custom itinerary included Hanoi Street food tour, a day trip to Ninh Binh, an overnight cruise on Ha Long Bay (kayaking and incredible views), cooking class, basket boat, ba na hills, etc. Our tour guides, Long (Hanoi) and Han (Hoi An) were fantastic – very friendly, helpful and knowledgeable of their cities and cultures. They gave us recommendations for the best pho, bahn mi, cafes and restaurants for an incredible dining experience. Activities like spa and lantern making were perfectly suggested for a rainy day in Hoi An. The drivers were always on time. Having KimKim take care of all the hotel reservations, airport/road transfers, some meals, domestic flights, etc. made our trip so much more enjoyable and stress free. Highly recommend that to anyone planning a vacation to a foreign country or want a worry-free experience.
There were some miscommunications about dietary restrictions which led to our guides believing we required vegetarian meals which wasn’t true. We wish we had been able to try more of the local cuisine rather than catering to something we didn’t want.
Our thanks to KimKim for so many memorable moments. We enjoyed it all!
Cecilia B.

Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jan 08, 2025

Dear Cecilia,
Happy New Year 2025! May the New Year bring you happiness, peace and prosperity.
Thank you so much for sharing such a detailed review! I’m so glad to hear that your trip to Vietnam lived up to your expectations! and I’ll certainly pass along your feedback to our team to let them know how they worked well.
Thank you again for trusting me to organize this trip for your group.
Warm regards,
Huyen Nghiem (Ms)

From beginning to end TRUE excellence.
Vietnam | Dec 27 - Jan 4, 2025

Andromeda
Andromeda R.
Chicago, IL | Reviewed on Jan 05, 2025
From beginning to end TRUE excellence. Read more

From beginning to end TRUE excellence.

Hotel Review
Paradise Sails Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Doris Bui

Highly recommendable .
Vietnam | Dec 21 - Dec 30, 2024

J
Jesús Ángel G.
Spain | Reviewed on Jan 02, 2025

Minh and his team were extremely responsive both before and during the trip. Our son had an accident and we had to reschedule almost the whole trip, which they managed to do at no extra cost.

Local specialist: Minh Nguyen

We had the best trip in Vietnam for two weeks...
Vietnam | Nov 23 - Dec 6, 2024

julie
julie f.
San Jose, CA | Reviewed on Dec 19, 2024
We had the best trip in Vietnam for two weeks with Trang's expert help and guidance. She gave us many great options and clearly understood the pace we needed and wanted while also traveling with a 6 yo and 7 yo. Our tour guides were great--Chung, Dat, and Loan. Each one had their own special personalities and interests that added to our trip in a unique way. I'm so glad we found Trang on KimKim; I can't imagine a better trip and truly credit her with the large success of our adventure.... Read more

We had the best trip in Vietnam for two weeks with Trang's expert help and guidance. She gave us many great options and clearly understood the pace we needed and wanted while also traveling with a 6 yo and 7 yo. Our tour guides were great--Chung, Dat, and Loan. Each one had their own special personalities and interests that added to our trip in a unique way.

I'm so glad we found Trang on KimKim; I can't imagine a better trip and truly credit her with the large success of our adventure. She was so easy to communicate with and very responsive, even with our crazy 13 hour time difference! She has a real gift for suggesting an itinerary that is exciting, fresh, and seamless.

This was my first time using a travel agency and I am so glad I did!!

Hotel Reviews
San Premium Hotel

Excellent breakfast with a wide spread. The triple room was comfy and just what we needed after a 24 hour trip to get to Hanoi. The location was also very convenient and we felt comfortable walking around on our own right away. Also, this hotel had the best pricing for laundry services of all the places we stayed at. ***there is no pool here, though. It's a little hard to tell from the website but the hotel itself is perfect if you dont care about a pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoi An Garden Palace & Spa

I loved this place!! It's so quiet and charming and a perfect place to recharge from the constant hustle and bustle of the streets of Hoi An. The beds were comfy and our kids loved the spacious pool and the plentiful breakfast buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elios Saigon Hotel

This place is fine; it just wasn't as nice as other places we'd stayed at but it served its purpose in a clean and safe way. I did like being close to the park and being able to people watch from our triple room. It was also close to several great spots to eat and we felt safe to walk around without any issues.

Authenticity & Character
It felt pretty generic--couldve been any hotel anywhere.
Location
Staff
Cleanliness & Comfort
Bamboo Village Resort

Bamboo Village has now been added to my mental list of "happy places" when I need a break and want to picture a place I love. So much thought went into its development and the grounds and pools are gorgeous and the rooms sumptuous. The beach was also wonderful and we loved being able to play in the waves so easily. Everything smells so nice there, too. The breakfast buffet was also nothing short of fabulous; it had lots of Vietnamese options as well as Korean fare and Russian fare (Mui Ne attracts a lot of Russians, which we hadn't known).

Authenticity & Character
Location
It was close enough to Phun Thiet that we went there for Vietnamese food a couple of times.
Staff
Cleanliness & Comfort
Indochine Grand Cruise
Quang Ninh

wonderful ship! it needs more Vietnamese food but otherwise everything was great. I loved the Tai Chi on the bow in the morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cicilia Danang Hotel & Spa

Two pools and conveniently located to go out and get food or look around. The bed was also very comfy as were the pillows!

Authenticity & Character
Location
It was easy to get a massage or barber shop visit as well as different types of food and coffees.
Staff
Cleanliness & Comfort
Activity Reviews
Ho Chi Minh City - Mui Ne Beach
Ho Chi Minh City - Mui Ne Beach
Mui Ne
Quality of Experience
this was a perfect beach spot to relax and enjoy the sun and ocean.
Hanoi - Bat Trang Ceramic Village & Hanoi City Tour
Hanoi - Bat Trang Ceramic Village & Hanoi City Tour
Hanoi

This was an a fun excursion and I enjoyed being able to point out Bat Trang pottery on the rest of our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Chung was very eager to share info with us and took us to a real authentic spot for pho when we asked to have lunch.
Transport
Explore Lan Ha Bay, Indochine Lan Ha Cruise
Explore Lan Ha Bay, Indochine Lan Ha Cruise
Vietnam

Lan Ha Bay is beautiful and going to Cat Ba Island and riding bikes was one of my favorite days there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Dec 20, 2024

Hi Julie,
I hope you and your family are doing well. Thank you so much for sharing your feedback and for your kind words which are truly heartwarming. It has been my honour and pleasure to accompany your family on this trip. Your family's satisfaction and happiness bring me and my entire eam great joy. I guess you will sometimes miss Vietnam 🥰
I wish your family all the best in life, filled with wonderful trips ahead! Miss you, my lovely customers and friends ❤️❤️❤️
All the best,
Trang

Amazing Vietnam and Cambodia mother/daughter ...
Vietnam | Dec 8 - Dec 16, 2024

Carol
Carol F.
Chicago, IL | Reviewed on Dec 18, 2024
Amazing Vietnam and Cambodia mother/daughter adventure. Highlights included Temple of Literature (Hanoi), kayaking and views of Ha Long Bay, our fave Hoi An (bamboo boats, best guide-Thu, Memories show, cooking class, tailored dresses in one day and more), beautiful temples at Angkor Wat & Siem Reap fun, final stop: Saigon (Ho Chi Minh City)-super local food tour at night on scooters with excellent guides-Phat and Nguyen. Appreciated having Huyen on the ground as a resource pre-planning and... Read more

Amazing Vietnam and Cambodia mother/daughter adventure. Highlights included Temple of Literature (Hanoi), kayaking and views of Ha Long Bay, our fave Hoi An (bamboo boats, best guide-Thu, Memories show, cooking class, tailored dresses in one day and more), beautiful temples at Angkor Wat & Siem Reap fun, final stop: Saigon (Ho Chi Minh City)-super local food tour at night on scooters with excellent guides-Phat and Nguyen. Appreciated having Huyen on the ground as a resource pre-planning and in country. Wonderful memories made-highly recommend!

Activity Review
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Ho Chi Minh City

So much fun to eat local foods (tailored to our diets/preferences) and ride on scooters at night in Saigon. Phat and Nguyen were fantastic guides, so personable and added to our experience. Fave tour of our trip-highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jan 01, 2025

Happy New Year, Carol!

Wishing you and your family a New Year 2025 filled with love, happiness, prosperity and great success ♥️

I am so happy that you had a wonderful trip to Vietnam and Cambodia with us. My team and I hope to have another chance to welcome you back to Southeast Asia in the near future.

Best wishes for you and your family,
Huyen Nghiem (Ms)

We had the best time on our trip! It was even...
Vietnam | Dec 5 - Dec 14, 2024

Sarah
Sarah D.
Santa Monica, CA | Reviewed on Dec 15, 2024

We had the best time on our trip! It was even more exceptional than we imagined. Everything ran so smoothly and we didn’t have to think about anything. Considering we saw 5 cities in 10 days we still felt relaxed and like we had a vacation because we didn’t have to worry about anything. Hoang and our driver took great care of us always making sure we were enjoying our time. We saw some of the most beautiful landscapes we’ve ever seen and met so many sweet people. We fell in love with Vietnam, thank you to the whole Kimkim team for creating a spectacular itinerary and wonderful trip.

Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jan 01, 2025

Happy New Year, Sarah!

Wishing you and your family a New Year 2025 filled with love, happiness, prosperity and great success ♥️

I am so happy that you had a wonderful trip to Vietnam with us. I will definitely share your feedback with our team, especially Hoang, your tour guide, so that they know you appreciate their effort.
My team and I hope to have another chance to welcome you back to Southeast Asia soon.

Best wishes for you and your family,
Huyen Nghiem (Ms)

YODO in Vietnam
Vietnam | Nov 23 - Dec 6, 2024

Shana
Shana L.
South Africa | Reviewed on Dec 12, 2024
We had a wonderful time on our 2 week tour through Vietnam. It was a well organized and thought out itinerary, with attention paid to our family dynamics (traveling with 2 young children). Trang was excellent at communicating with us, both before the trip and throughout our time in Vietnam, checking in with us via Whatsapp. She was also really helpful in arranging for luggage storage for our family (we were leaving an international post of 10 months, to return to the US, so we had lots of... Read more

We had a wonderful time on our 2 week tour through Vietnam. It was a well organized and thought out itinerary, with attention paid to our family dynamics (traveling with 2 young children). Trang was excellent at communicating with us, both before the trip and throughout our time in Vietnam, checking in with us via Whatsapp. She was also really helpful in arranging for luggage storage for our family (we were leaving an international post of 10 months, to return to the US, so we had lots of luggage!)

While Trang connected us with knowledgable guides at each spot, we had an exceptional time with Dat, in Central Vietnam. Some of our highlights from the trip included the day excursion from the cruise in Lan Ha Bay, exploring Hoi An and the coconut boats and relaxing at the beach in Mui Ne.

Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Dec 18, 2024

Hi Shana,
I hope you, Julie and your families are all fine. I’ve just come back to Hanoi after some days on an inspection trip to Ninh Binh and Halong Bay. Thank you so much for taking the time to share your experience with us! I am so happy that you enjoyed your holiday in Vietnam with us. Your happiness truly brings me a lot of motivation and passion for my job. I wish you, Julie and your families all the best and I do hope to have another chance to accompany you on your next adventure in Asia!
Warmest greetings from Vietnam,
Trang

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