My wife and I decided to go to Italy as a "Big Trip." We found we were quickly overwhelmed by all the seemingly amazing places; we didn't want to do a bus tour, and we also didn't want our first time in Italy to be a cruise. Enter Kimkim: we were paired up with Melanie, and she was a fountain of information and extremely helpful. She worked with us through a number of different itinerary iterations; we even ended up revamping the trip because of some flight changes and date adjustments. She...
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My wife and I decided to go to Italy as a "Big Trip." We found we were quickly overwhelmed by all the seemingly amazing places; we didn't want to do a bus tour, and we also didn't want our first time in Italy to be a cruise. Enter Kimkim: we were paired up with Melanie, and she was a fountain of information and extremely helpful. She worked with us through a number of different itinerary iterations; we even ended up revamping the trip because of some flight changes and date adjustments. She was always there to help. At booking, there were some additional pivots due to availability changes, and it worked out great.
The trip itself was overall amazing, 17 days total. We stayed in Sorrento, Florence, Venice, and Rome, and had numerous other tours to visit nearby attractions. We got to see everything we wanted to. Melanie and Agota were there every step of the way with daily reminders and check-ins over WhatsApp. We had trains and cars and boats on this trip, and it all worked out great.
The tour guides and drivers we had were great, happy to answer questions or talk about things in the area. The private food tours were one of the highlights, for certain. The small group tours were also intimate and educational. I wish I could remember all our guides' names.
If I had one tip for others, it's make sure you are specific with the tour outlines and your desires. We mistook a couple of tours as "small group" on the itinerary; turns out the "small group" was the two of us on a coach with 40+ others. The tours were done well, we just were expecting something different.
It's not just about when things are going well that matters, it's also how it's handled when they don't. The one hotel still had Agota's name on the reservation, and we had some confusion with driver pickup locations due to a hotel change. But it was all quickly rectified and didn't hold up our trip at all. A couple of tours were early starts, and the hotels couldn't supply the included breakfast, so we were issued compensation. One of the tours ended up being quite different than the agreed itinerary, and they quickly worked with us to find a happy resolution.
Any time we're considering complicated itineraries in a place where we don't know where to even begin, I would happily use Kimkim again.
Local specialist: Melanie Rapuano
