Kimkim Trip Reviews for France

Overall I would say the trip was a success. There were a few issues but those happen. Generally the tours were good as well as the guides. The hotels were good with the exception of our hotel in Paris being too hot and in a neighborhood that didn’t make much sense from a tourists perspective. Our itinerary was pretty intense and we might have scaled back some of the activities if we did it again. There were pleasant surprises regularly as you would expect when traveling to a new place. I would rate our tour company as fine. There were a couple of issues that cropped up on a Saturday and there was no response until Monday, so that was a bit frustrating. Overall 3.75 stars

Hotel Reviews

ROYAL ANTIBES Luxury Hotel, Residence, Beach & Spa

Antibes

Good location. The staff, especially the beach staff were pretty rude.

Authenticity & Character

Location

Staff

Beach staff were incredibly rude.

Cleanliness & Comfort

UP Ultimate Provence

La Garde-Freinet

Only one night but amazing place.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Boutique Hotel Cezanne

Aix-en-Provence

Enjoyed this place.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Silky by HappyCulture

Lyon

A little dated but serviceable. Only there one night.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hôtel de Bourbon Mercure Bourges Hotel

BOURGES

Only there one night but was great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Littéraire Arthur Rimbaud

Paris

Not the location I would choose again. Do not stay on the top floor in the summer. The air conditioning cannot keep up.

Authenticity & Character

Location

Too far from key locations.

Staff

Cleanliness & Comfort

Activity Reviews

Perfume Tour in Nice - Atelier découverte

Nice

Fine.

Quality of Experience

Guides, Drivers and Staff

Sunset Hike & Aperitif in the Esterel Massif

France

Skipped

Kayaking in the Cap d'Antibes

France

Not close to where we were staying. Probably could have skipped this one.

Quality of Experience

Guides, Drivers and Staff

Guide was great.

Visit an olive oil mill & estate

France

Quality of Experience

Guides, Drivers and Staff

Restaurant | Food & Wine Pairing in Aix en Provence (4 dauphins menu)

Aix-en-Provence

Food was fine but there was no wine. This was essentially a dinner reservation.

Quality of Experience

Food

It was good but nothing special as I might have expected.

Guides, Drivers and Staff

Private Lyon Gourmet Tour

Lyon

Nice time.

Quality of Experience

Guides, Drivers and Staff

Discover Guédelon: A journey back in time

Bourges

It was pretty neat but exclusively French while we were there. All of the demonstrations etc were in French which was fine but would have been amazing if there was some English translation. The distance traveled would make this a difficult recommendation for an English speaking family.

Quality of Experience

Guides, Drivers and Staff

Marais Pastry and Chocolate Tour

Paris

Great tour and tour guide was fantastic.

Quality of Experience

Guides, Drivers and Staff

Louvre Treasure Hunt (kids or teens tour)

Paris

Good amount of time for Louvre with kids.

Quality of Experience

Guides, Drivers and Staff

Electric Bike tour of Paris' Hidden Gems - Small-group

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Paris: Illuminations Seine River Cruise

Paris

Quality of Experience

Guides, Drivers and Staff

This review is a bit overdue..my first time using KimKim, but the experience and service was over the top. I would highly recommend them and would use their services again for future travel.
I decided two weeks prior to dperature that I wanted to have a summer vacation with my kids; something that blended history, culture, and experience they will cherish. Liz was able to share her insights, relate to traveling with children and give her recommendations on what worked and didn't work.
We started off 5 days in Paris and concluded with 4 days in Nice. Certainly not enough time in either place. The itinerary was very structured; guides were very friendly, fluent in English, and provided the same level of service KimKim had assured.
Our trip started with a climb up the Eiffel tower, we also had a nice four hour guided tour of the city that was catered to children's interests. We were able to experience a cooking class in a local Parisian's home; had an art class with a professional painter, had the opportunity to bike and picnic through Versailles, saw the local home of the recent Football champions - PSG. The team then organized a seamless flight transfer from Paris to Nice, which was amazing and everything you would think of the French Riviera. We were guided through the local towns and then spent a couple beach days exploring the local towns and enjoying the Mediterranean sun.
Travel is an opportunity to see the world, meet people and connect with ones self. As a single dad, this was a trip that my children and I will remember, and I hope to have another KimKim experience next year!

Hotel Reviews

Hôtel du Couvent, a Luxury Collection Hotel, Nice

Nice

This place is awesome...its an old convent that took ten years to build. The grounds are immaculate. The private compound sits atop a hill. It houses its own bakery, own fresh gardens from where all fruits and produce come from. The restaruants on site are very different but exceptional. The view from the pool / spa area are amazing. The hotel is situated in Old town - very walkable. but if you don't want that, the hotel provides golf carts to transport you around the old town vicinity. A very different hotel experience that I would visit again!

Authenticity & Character

Preserved the convent feel with a modern take on luxury

Location

Situated within Old town - walking to plenty of restaurants

Staff

Cleanliness & Comfort

Hotel de Suede Saint Germain

Paris

Very quaint, comfortable and clean hotel. The staff was very friendly. This was my first time in Paris. The location was excellent and room accommodations were very nice for our family of three.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private French Riviera Sunset Electric Cruise (with private transfer)

Nice

This was a nice realzxing boat ride through along the coast of the Mediterranean. We took a picnic basket from our hotel and had dinner on board. The boat is more like a pontoon boat. The guide was very friendly and willing to take us whyever we wanted to venture to. We did catch the sunset which was amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Monaco, Monte Carlo & Eze Morning Excursion

Nice

Our guide was super - she was a local from Nice, and was extremely knowledgeable on the whole region. She was very patient and was able to make the tour relatable to kids. We started in Nice, and headed east towards Ville Franche, Eze, Monaco and back to Nice...the four hours went by very fast.

Quality of Experience

Guides, Drivers and Staff

Saint Germain Stadium Tour

Paris

Home of the Football Champions! This was a highlight for my son. The tour was very thorough and showed us everything from the grounds, the locker rooms, the press conference theaters. It walked through the trophy room and gave a nice history of the stadium

Quality of Experience

Learn about the History of Impressionism with a Private Musee d’Orsay Tour

Paris

I'm glad to chose this tour versus doing the Louvre...this was far more manageable and with the allotted time, this was perfect. The guide had a background in history and art and was able to relate to the children and keep them engaged for the full tour. She brought along art samples and relative lessons that piqued our interests.

Quality of Experience

Guides, Drivers and Staff

Art activity for kids and family in Paris

Paris

This was one of my children's favorite activities. We found a spot outside across the river, overseeing the Eiffel Tower. The art class entailed us to sketch, paint what we saw. The class was guided by a professional artist who was extremely talented, but also very patient in teaching and helping the children. This was a very nice keepsake souvenir for the children and myself

Quality of Experience

Guides, Drivers and Staff

Versailles Bike Tour

Paris

Amazing experience to bike, picnic and explore one of the largest castles in the world. We biked over 8 miles voering the Versailles grounds. The tour started with a train ride from Paris to Versailles. We stopped by a local market to pick up food for our picnic. Then we headed to pick up our bikes. The guide was very nonweldable and the tour around the grounds were very thorough.

Quality of Experience

Guides, Drivers and Staff

Transport

French Dessert Cooking Class

Paris

We did a dessert making class - I was not expecting this to be in a local Parisians home. The instructor was a professional chef. The area was extremely clean, professional and very enjoyable. We were paired with two other families - which was very pleasant experience as well.

Quality of Experience

Private Discovery Tour of Paris Highlights

Paris

Our guide was a retired history teacher and also a grandfather. His experiences was able to hold children's attention for over 3.5 hours. The tour was very comprehensive and gave a nice lay of the land prior to venturing out around town. There are so many aspects of Paris that its impossible to cover on your own; it was very helpful to have this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Eiffel Tower Stair Climb with Optional Summit Access

Paris

We climbed to the summit of the Eiffel Tower - the views are spectacular and quite an experience to go to the top.

Quality of Experience

Guides, Drivers and Staff

very knowledgeable and was able to relate to kids

Our AMAZING family trip to France was impeccably planned by Lucie. She was exemplary in her help and dedication to provide a beautiful and unique trip for us. We had the best time...and still wish we were in France. Family memories for a lifetime.
Let me get one tiny negative experience out of the way ..the Chocolate Museum -workshop in Paris... it is a **tourist trap and only for little kids (5 year olds) & has horrible chocolate. AVOID!
We have now erased that from our memory. On to the highlights...and SO SO many.
Our guided tour (by Afsaneh) ) of the Louvre was arranged last minute by the amazing Lucie...our tour guide was absolutely the very BEST. Afsaneh is a teacher and a true lover of the arts. She brought the Louvre to life for us and expertly maneuvered us around the extensive crowds. Our experience would have been very very poor without her. A HIGHLIGHT of our entire trip. We requested this add on at the last minute....and Lucie was a miracle worker to arrange it.
We probably should have requested a tour guide for Versailles.
Our La Marais pastry tour was also a huge highlight. My kids and I absolutely loved our tour guide....she was chic, fun, upbeat, outgoing, and engaged my kids (13 and 17 yrs of age). Rachelle. Request her! The pastries we tasted were mouth watering and uniquely delicious.
Our walking food tour of Nice was also a huge highlight. Our guide, Nadia, was so kind, friendly, knowledgeable, and gave us a great overview of Nice and SO SO SO MUCH delicious food. Do not eat breakfast before this tour. She gave us helpful hints to see Castle Hill, take the train up and walk down for beautiful views. We did that the next day.
We loved the fresh market in Nice, that Nadia showed us, and we even went back the next day. The chocolate shop we visited, again, on the tour with Nadia, is a beautiful shop with chandeliers that started in 1820 and the chocolate we tasted (and purchased there) was exceptional, mouth watering, and superior in every way. It puts our chocolate in the United States to shame.
Our hotel in Paris...Le Basile....beautiful. Delicious breakfast every morning. SUPER Friendly and helpful front desk available 24/7. Highly recommend.
I could go on and on but I touched on the major highlights. I hope they are helpful to other fellow travelers.
Traveling with my family, making lifetime core memories with my children is incalculable. Merci Beaucoup to Lucie and Kimkim travel.

Hotel Reviews

AC Hotel by Marriott

Nice

Clean spacious rooms. The shower is very bad. Restaurant on the roof is beautiful and delicious. A little far from the market and most of the activities in Nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Basile Hôtel

Paris

Delicious breakfast every day. Beautiful room. Not overcrowded. Front desk person available 24/7

Authenticity & Character

Location

Little far from some activities

Staff

Cleanliness & Comfort

Activity Reviews

Giverny and Versailles Visits with Private Transfers

Paris

This was a highlight of our trip. Having a driver for the day, was very very helpful. We LOVED Monet's garden. Absolutely beautiful. Definitely worth seeing, especially if you love gardens, flowers, and art. We wish we had a tour guide for Versailles. Having had a tour guide for the Louvre, we saw how much of a difference it made for our experience. With that being said, Versailles is a must to visit.

Quality of Experience

Guides, Drivers and Staff

Transport

Adventure aboard an authentic sidecar to uncover Paris

Paris

This was a really fun unique activity. They took us to Montmartre, which was lovely to see. A bunch of streets were closed due to it being very close to Bastille Day. Driving around in the open air to get up close to things was a lot of fun. They picked us up from the hotel, and offered to drop us off wherever we liked at the end of the tour. A really fun tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Seine river dinner cruise

Paris

Review the menu before booking to be sure you like the offerings. It was a bit touristy, and had a lounge type singer for entertainment. I thought it would be a more informational tour. But still a nice introduction to Paris and from the unique vantage point of the Seine River. We did enjoy the activity. After the cruise, we walked to the Eiffel Tower and it was beautifully lit up at night.

Quality of Experience

Food

Showing the menu to the guests before booking.

Morning food and wine tour

France

Nadia was absolutely wonderful. She showed us all around Nice. We ate and ate and ate. Do not eat breakfast before this tour. BRING WATER! This tour was a highlight of our trip. We loved it.

Quality of Experience

Food

The huge variety of tastings was wonderful.

Guides, Drivers and Staff

Pastry Tour of Le Marais

Paris

Rachelle was fun, chic, hip, and gave us insight into French life and fed us the most amazing delicious pastries. A favorite tour of our trip. We wish we had more tours with Rachelle.

Quality of Experience

Guides, Drivers and Staff

Visit of the chocolate museum and chocolate workshop!

Paris

This was the worst activity of our trip. A tourist trap.

Quality of Experience

Guides, Drivers and Staff

I came across this website during internet search. I knew our family wanted to go to France for graduation trip and I knew this would include Paris but I wasn't exactly sure where else we should go, since this was our first trip. I took the initial survey which was very easy to navigate and then gained a better idea of the trip could look like. On the same day, Eva called me and we talked through the survey and she offered valuable insights and then later that day she emailed me a preliminary itinerary. I decided on 3 days in Paris (including Versailles), then train to south France for 3 days in Aix-en-Provence then train to Nice (including Monaco). It was actually quite fun and exciting viewing the more detailed itinerary which featured specifics and her special comments, and I could press Like, or Dislike, or add a question or comment. Within 24 hours, any comments or questions were addressed, we made some additional adjustments, and then Eva called to speak with myself, my wife and 2 daughters. This got them even more excited for the upcoming trip. Eva had a very detailed knowledge and wealth of experience to offer, so we knew we were in good hands.
As the trip got closer, the plans were reviewed again. The itinerary could be accessed by email link to website, and even easier with kimkim app on phone.
All contact numbers were listed and indeed were accurate, for the location transfers, local tour guides, hotels. Train tickets and tour vouchers were all very clearly highlighted on the app. Meeting points were generally clear and included links to Apple or Google Maps. Transfers to/from hotels were mostly provided, and when not pre-booked they were quickly reimbursed when we got back. We interacted with various local tour guides at each destination, and all were on time, very pleasant, each was clearly experienced and passionate in their respective venues. We enjoyed every tour.
Highlights were the dinner cruise on Seine seeing Paris all lit up at night; palace and gardens of Versailles were breathtaking; tours of Lavender fields and Aix-en-Provence were so beautiful; day trip to Cassis, Calanques boat ride and Provence wine tasting were so fun and relaxing; Nice was absolutely breathtaking including day trip to Monaco; perfume workshop was entertaining and informative.
We did have to contact a local tour guide to clarify exact meeting location and they answered immediately and actually the confusion ended up being more on our end, and everything worked out fine.
The hotels were generally very good. Paris hotel rooms were smaller than what we're used to but that's how it is there.
Provence hotel was bigger and nicer but was a bit farther out from city center so there were multiple $20-30 euro rides needed. Nice hotel was excellent with great location.
In summary, we had a fantastic trip with a generally smooth transition between 3 separate locations in France.
I would recommend kimkim to anyone contemplating a Europe trip as they are experts and provided excellent service before, during and after. I plan to use them again in the future.

I can’t say enough about Audrey and the KimKim team. Everything about our mother/daughter French adventure was perfect. Audrey’s planning, attention to detail, and responsiveness was impeccable. She was able to construct a perfect itinerary to include our to do’s with suggestions of things that were better than we could have ever imagined. Her choice of hotels that were clean, centrally located, and small enough to allow us to experience the true French culture. From Our cooking class with Veronique in Paris, timing our stay in Provence to see the lavender in full bloom, organized activities and free time to relax, Audrey allowed us the perfect grand adventure in her beautiful country. We will be back for sure and plan on using kimkim for all our future adventures!♥️

Hotel Reviews

Hotel Langlois

Paris

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel West End

Nice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Ferme Rose - Hôtel de charme

Moustiers-Sainte-Marie

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Clos du Petit Jesus

Cassis

Rodolphe and Catherine were wonderful hosts. Their place is beautiful! Rodolphe was so thoughtful having wine and snacks for us after our 3 hour paddle boarding adventure. So thoughtful! He seemed to think of everything

Authenticity & Character

The place was gorgeous and the hosts were so welcoming

Location

Very walkable

Staff

Rodolphe is incredible

Cleanliness & Comfort

Le Mas des Tourterelles

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hôtel Saint-Louis Marais

Paris

Authenticity & Character

Location

Very walkable to tourist jighlights

Staff

Cleanliness & Comfort

Activity Reviews

Perfume creation workshop in Grasse

France

So much fun!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Occitane factory

France

Quality of Experience

Guides, Drivers and Staff

Transport

Visit of Orsay Museum

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking class with a Chef

Paris

Veronique was so kind! We had so much fun playing in her kitchen

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Unveiling Masterpieces at the Louvre Museum

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Visit of Sainte-Chapelle

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Seine river cruise

Paris

Quality of Experience

Guides, Drivers and Staff

Transport

Discovery tour of Paris by vintage 2CV car

Paris

Matthew made the tour so fun!

Quality of Experience

Guides, Drivers and Staff

Transport

We’ve had the good fortune to have had several bespoke vacations, and, to be honest, most custom travel consists of cobbling together common experiences for a particular itinerary. KimKim created a truly individualized plan for our very complicated trip to France and I couldn’t have orchestrated this trip without them. Our trip focused on traveling to France for Megavalanche, a mountain bike race in Alp d’huez so we were transporting a large mountain bike. We had days in Paris prior to heading to the mountains. We had excellent guides for Paris and Versailles and our hotel was in a great location and had bike storage. We had some issues with the hotel charges and the KimKim team assured use they would address them. KimKim arranged all of our transportation, which necessitated having a private vehicle sufficiently large enough to hold our luggage and the bike and train compartments with bike holds. They arranged a rental van for us in Grenoble; I wouldn’t have been able to easily do this as the online rental options didn’t offer vehicles big enough for the bike and luggage. We had difficulty navigating the unfamiliar train stations and systems. We missed our train from Lyon to Paris and I couldn’t figure out how to operate the ticket kiosks to purchase another ticket. I was able to call KimKim and they secured tickets for us online and sent those to us within minutes. They also called us to check and see how we were doing. I really appreciated the immediate support. We also had a few missed connections with our driver upon arriving at some of the stations, as we came out of different exits than our driver was expecting. I was able to easily contact the KimKim team and we were able to meet the driver who in each case, was waiting for us at the station. Typically, I’ve never had to contact the travel agency for support and I couldn’t have been more pleased with the responsiveness of the team. We spent our last few days in France in Normandy and had excellent guides there as well. We had chosen to have a private guide drive us to Normandy so we could stop at Rouen and Etretat. As part of our trip, we wanted to spend a day at the Tour de France and it was quite a challenge for our driver to locate a route from Bayeux to Vire that didn’t involve road closures. Despite his frustration, our driver remained calm, tried his best, unsuccessfully, to sweet talk the police, and ultimately found other roads to Vire. This was our first time using KimKim and I wasn’t sure what to expect. We received the highest level of assistance in planning and organizing the trip prior to arriving in France and fantastic support while in the country. This was an overall excellent group to work with and we have nothing but the highest praise for them.

I had not used a tour service before, but traveling with my parents and teenage children it was a great way to get 6 people around the Loire Valley without having to drive ourselves or arrange all the English language tours. Mélanie was wonderful to work with and we were able to select a variety of chateau visits, a wine tasting and a private lunch that were all outstanding experiences. The food and wines were wonderful and everyone we met along the way was so welcoming and helpful. The tour guides arranged through À la française, Chloë and Camille, were so knowledgeable about the region and the chateaus and flexible in pacing the tour for us. They were wonderful traveling companions for the drives as well, and we learned a lot about life in France from them. Our driver Tony was wonderful at navigating the roads in Paris, giving us time in Orleans to visit the cathedral and explore the city center and have lunch on the way to Amboise and getting us back to Paris to both Gare de lest and CDG airport. There was a lot of travel to arrange and Melanie managed it all for us, with options we could choose from to make it the best fit for us. It was a wonderful experience and I would not hesitate to use KimKim again.

Hotel Review

La Maison Rabelais

Amboise

The hotel was a good location with a manageable walk to shopping and restaurants, but the area that was open longer in the evenings in Amboise was further from the hotel. The rooms were well appointed and very spacious. On a cooler week, the large windows would be great, but the central air conditioning was challenged by the very high temperatures and could not be regulated in each room, so even closing the curtains during the days it was quite warm in the rooms. The staff was very helpful and friendly and the breakfast was a nice variety. It was wonderful to have a swimming pool for the hot days, but it closed at 8:00 pm which made it difficult to use after a day of tours and dinner in town - seems like it could be kept open until 9 pm in the summer when the sun does not set before 9:30.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Very clean and comfortable furnishings and bathrooms, but less comfortable in the heat of summer.

Activity Reviews

Wine & Chateaux tour : Villandry and Château d'Ussé - Full Day Tour

France

Quality of Experience

Guides, Drivers and Staff

Transport

Chambord, Chenonceau & Lunch at the Château - Full Day

France

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Self-guided visit of Le Chateau Clos Lucé (tickets only)

France

A fascinating small chateau where Leonardo da Vinci spent his last years. The gardens were huge and the life size interactive inventions are fun for all ages to see brought to life. We could have spent even more time there.

We had a great trip and appreciate the help and responsiveness provided by Rashi. The most important crieria for our trip was 1) the choice of bike routes selected for our trip 2) the quality of the bikes and 3) the appeal of the accomodations. I would give each of these 5 stars.

The critique I have of the experience however was the separation of the planning aspects of the trip between Rashi and the person whom she connected with for the details on the bikes. On our first day getting the bikes we learned that the bikes did not come with water bottles or a holder for the phone on the front handlebars. We had to go a few miles out of our way the first morning to purchase these items. It would have been better if there was a checklist for us to ensure we brought all these things along- in a previous experience bike touring bikes came with those features. We would have been happy to bring them had we know. The other disconnect was for the Mt. Ventoux bike. It noted on my itinerary that I could pick up the bike the evening before. When I tried to do so the person at the bike shop said I could not pick it up until 8:00 the following morning. Due to the hot weather and need for an early start i decided it was best not to wait and so was sorry not to have that particular bike for the climb. At the end of the trip we were informed that the bike rental people would not have a pedal wrench to take off our pedals--we tried numerous places to try to bring the bikes and spent a couple hours doing so- to no avail. The next morning he did show up with one-- was a bummer to spend the time after arrival in seach of a tool that was used initially by the bike rental place.

It also would have been helpful to provide details about trains from Paris, distance to hotels when arrival into Orange, etc. NOt a big deal- but why not?

We loved our trip and grateful for the wonderful routing, hotels, and overall itinerary. I would just suggest however that in the future when you have the major component of the trip contingent upon details with the bikes and logistics- that there be a much more seamless approach.

Thank you very much.

Amandine did a fantastic job planning our honeymoon trip including stays in Paris, Lake Como, and Rome. We were able to visit every landmark/tourist spot on our wishlist and had enough time each day to explore on our own. The restaurant recommendations were great as well as travel tips for how to get to each meeting spot for tours. We had a very smooth trip and all our travel transfers were clearly laid out for us.
Our only issue we had was finding space on the train for our large suitcases as we weren’t traveling first class. We aren’t as familiar with train travel being from the US so this may not be an issue for others :) overall we had an amazing trip and thoroughly enjoyed our time in Europe!

suggestion do not book clients into citizensM hotel at Paris airport
hard to get to the hotel
rooms way to small
no room for luggage

additionally our Loevre Guide did not conform to the identification instructions that Kimkim provided and therefore we could not identify him as a result we did not meet him until 45 minutes after the set meeting time
additionally he was a business major at the university and knew nothing about art

We, overall, are very satisfied with the services provided by the Kim Kim team especially Sebastian. Throughout the planning process he was always quick to respond and make suggestions that worked out well for us.

Our personal guide in Bordeaux, Hela, was a delight and took the time to explore the city and many of it's delightful food and beverage vendors. Ala Francaise host Vicki was also great and we really enjoyed her knowledge of the wine region and the process of wine making.

Hotel Reviews

Hôtel du Cygne

Tours

Great location and fantastic large room. Most importantly, air conditioned! We happened to be in Tours France during an early heat wave and coming back after touring wineries and having dinner to a comfortable air conditioned room was most appreciated. David and the staff were friendly and accommodating during our three night stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lola Boutique hotel

Bordeaux

This small hotel was delightful and the staff was always helpful when we needed recommendations on things to do. It's location right across the street from St. Michel was a bonus. The atmosphere every evening for happy hour was fantastic taking place on the plaza in front of the church steps. The bartender made some amazing craft cocktails and we enjoyed sitting and people watching as we wound down our evening.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wine tasting and discovery tour of Caves Ambacia

Amboise

This tour was worth the short train ride from Tours to Amboise. The castle and Da Vinci's resting place and home were very enlightening.

Quality of Experience

Villandry, Azay-le-Rideau castles & Vouvray wine tour - Full-day

France

Our guide, Marion, for the tour of the amazing Castle Azay-le-Rideau, the Vouvray wine tour and the Chateau Villandry was amazing. She was so knowledgeable and was obviously a subject matter expert on the history and lifestyle of people who inhabited the Caste and Chateau.

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Tourraine Wine tour

France

Our guide for this private tour was a former Lieutenant Colonel in the French army and current winery co-owner. Very knowledgeable and took the time to take us first to the vinyard to explain the cultivation, pruning and harvesting of grapes before taking us to the wine cave for a tasting. This was a hightlig for us and we learned so much about appelations, terrior, and thcuteriee types of grapes allowed in the production of wines in the Lorre Valley. The tasting in the cave was accomapnied by a great selection of Cheeses. Really enjoyed this tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Wine discovery day from Bordeaux to Saint-Emilion

Bordeaux

Our guide was delightful and our first wine tasting was great with the winery staff taking time to explain the wines and the process of how the wines were grown, produced and bottled. Our second tasting stop was more of a hard sell on the owners preference for the sparkling wine they produced. Lunch was provided there and it was a great selection of cheese, charcuterie and fresh salad with a nice red wine paring. Saint -Emilion was amazing but we were only allowed 45 mins before we needed to be back to meet the driver for our return to Bordeaux.

Quality of Experience

Guides, Drivers and Staff

Transport

Gourmet Dinner in Bordeaux

Bordeaux

This dinner was fantastic and we were treated to a window seat that looked out over the central plaza and river bank. Food and wine were amazing and the cheese course for dessert featured a delicious selection of interesting cheese varieties.

Quality of Experience

Guides, Drivers and Staff

UNESCO Guided cruise on the Garonne river, Canelés option

Bordeaux

Our guide was delightful and knowledgeable but the trip was short and it's highlights were really just the history of the bridges we passed beneath and some overview of the architectural rules governing development and restoration of the city's building facdes. We schduled this for the afternoon after Cite du Vin and wished we had spent more time at Cite du Vin

Quality of Experience

Guides, Drivers and Staff

Cité du Vin : priority access with the skip the line ticket and wine tasting

Bordeaux

We wished we had alloted more time to tour this museum. It's multimedia and interactive exhibits were immersive and informative. Our wine tasting experience there was top notch and an experience not to be missed.

Quality of Experience

Guides, Drivers and Staff

Bordeaux gourmet & wine experience with a local

Bordeaux

Hela was so engaging and knowledgeable about the history of Bordeaux and took us on a walking tour of some great local wine and culinary shops.

Quality of Experience

Guides, Drivers and Staff

My specialist Simon did an excellent job in making my France experience with my grandchildren absolutely perfect. Our drivers were great, giving us some info on each place we were visiting, I literally never had to worry. Our hotel accommodations were absolutely wonderful especially in Nice and Aix en Provence - I could have stayed in Aix much longer as it was so beautiful. We had a lot of fun in Monaco in the Casino - No one won but definitely had fun while Nicole and Hillary enjoyed browsing the stores and doing a little shopping at Zara’s.

The heat was my only downfall, kids didn't mind as they went to the beach to swim in the ocean and also in the pools to keep cool. Everyone thoroughly enjoyed the Perfume Making experience, so happy I did that. Our tours were all anmazing and the kids really enjoyed their night life in each place we stayed, not getting to bed until the wee hours of the morning. Paris is such a beautiful city with so much to see and do. The hotel we stayed at was wonderful as it was walking distance to everything. All the restaurants we went to had fabulous food, wine and cocktails no one complained.

Thank you Kim Kim for another wonderful and memorable holiday.

Hotel Reviews

Renaissance Paris Vendome Hotel

Paris

Wonderful hotel walking distance to everything - disappointed their spa and pool closed even though they offered us to use another hotels pool.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Saint Ange

Aix en Provence

This hotel was beyond beautiful with its lovely gardens, fabulous pool with restaurant attached to the pool area where we enjoyed lunch, excellent breakfast and walking distance to town .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Bastide Saint Antoine

Grasse

Authenticity & Character

Beautiful grounds and excellent dinner

Location

Staff

Cleanliness & Comfort

Boscolo Nice Hôtel & Spa

Nice

Absolutely beautiful, walking distance to beach, excellent breakfast - highly recommend

Authenticity & Character

It’s beautiful decor

Location

Close to beach, cafes and bars

Staff

Cleanliness & Comfort

Activity Review

Dinner at Le Plongeoir

France

Food

The hotel was in the center of everything we explored and the staff was absolutely amazing and was very welcoming. I absolutely loved the dinner cruise as it was one of my favorites along with Disney land.
The tours were wonderful with lots of amazing history and art,
The metro made things alittle stressful at times into navigating the city.

Hotel Review

Hôtel Parc Saint Séverin

Paris

Such a great fit! The staff was welcoming and very accommodating and helped in any way you needed. Felt spoiled while we were there.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Nighttime Seine River Cruise with Dining Experience

Paris

Made this truly an amazing way to end the trip. It was amazing.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Haut Marais & Canal St Martin Food Tour

Paris

Loved trying all the famous and delicious foods of Paris!!

Quality of Experience

Guides, Drivers and Staff

Transport

Every guide we had was outstanding! Marlene who was our guide/driver for Versailles was a spirited, well-informed, humous and marvelous guide! Sin Se was a lovely guide for our tour on/in Montmartre! Camille, our guide for the castle tours and winery in the Loire Valley was simply outstanding! She was fun, funny, accommodating, and knows how to pivot when things are not quite right, or requests are made. Her Dad ended up our driver the next day to take us to the Tour train station and he was kind enough to stop at the Cathedral in tour for us to get a quick glimpse. Normandy Sightseeing Tour guide Emma was phenomenal for our beaches and cemetery experience. We had great drivers, including Hischam, who managed our rides and luggage for the Mont St. Michel. There were many highlights of the trip, but near the top were Versailles, the Louvre, cruise down the Seine, stay in the castle at La Tortiniere, tour of the Normandy beaches, the castles in Loire Valley (Amboise and Chenonceau), the town of Bayeux, Mont St. Michel and being up in the Eiffel Tower. AND, the French people were consistently LOVELY!

Hotel Reviews

Hôtel Lorette - Astotel

Paris

Although there only one night, the rooms were lovely, clean. The area was very cool. The food/drink spread they have in the lobby for guests was unbelievable and fabulous! The staff was lovely.

Authenticity & Character

The refreshments in the lobby, the beautiful decor, the lovely staff... just terrific!

Location

Very cool area of Paris. Would have liked to explore it more if we'd had the time.

Staff

The night staff desk clerk was super helpful in giving us bags to put our soaking wet clothes (caught in the storm). The hotel had take-out breakfast bags for us which was so lovely since we were leaving so early in the morning.

Cleanliness & Comfort

Spotless!!!!

Auberge Saint-Pierre

LE MONT-SAINT-MICHEL

Super tight quarters!!! Centrally located on the rock which was nice.

Authenticity & Character

Total character - no ac, seagulls and pigeons who could enter one's room since there were no screens on windows!

Location

Room was tight for three.

Staff

Very little by way of dealings with staff. They were kind enough to allow us to leave our luggage in the dining area while we did a tour just before we left.

Cleanliness & Comfort

Maybe screens on the windows. Realistically, any place on the rock has its understandable limitations.

Le Bayeux

Bayeux

The hotel was perfectly situated... close enough the the center hub for an easy walk, and distance enough to not have the night noises of people celebrating.

Authenticity & Character

Space in the rooms.

Location

Close enough to walk everywhere, but enough distance to not hear nighttime revelers.

Staff

Each shifts' staff was friendly, helpful and accommodating!

Cleanliness & Comfort

Very clean!

Domaine de la Tortinière

Veigne

I would ABSOLUTELY recommend this place to stay!!! It was a beautiful setting and the staff could not have been more accommodating and nice. The woman who greeted us who expressed sincere enthusiasm that we were there, the gentlemen (I think Andre was his name) who managed all our luggage, the staff who helped us figure out how to turn our shower on [;)], all seemed to want to provide a great stay for us, and they succeeded!

Authenticity & Character

To be able to stay in a chateau as beautiful, clean and lovely was a treat! The breakfast spread was fabulous!!!!

Location

It had STUNNING views and we LOVED having a pool to unwind after four fun-filled but hectic days in Paris.

Staff

The staff were so friendly and gracious!!!

Cleanliness & Comfort

Spotless!!!

Activity Reviews

Private Transfer from Paris hotel to Paris Charles de Gaulle (CDG)

France

Our driver was on time and pleasant.

Quality of Experience

He got us on time and dropped us off perfectly.

Guides, Drivers and Staff

He was pleasant and helpful.

Transport

Perfect!

Full-day Tour of D-Day Sites

Bayeux

This tour was chock full of information I did not know and wanted to know! It was amazing to be on the actual beaches where so much history occurred! It was moving, but the American cemetery and being present while the flag was being lowered and 'Taps' being played had me teary-eyed. THANK YOU France for honoring our fallen soldiers! I am SINCERELY filled with GRATITUDE!

Quality of Experience

To know that France honors so many countries who allied with them to fight evil... just so moving!

Guides, Drivers and Staff

Emma was outstanding! She had her information broken down in such a marvelous, digestible way! She was gracious and kind.

Transport

See above!

Welcome to Bayeux

France

The truth is, we could have walked from the train station to our hotel as it was that close, and we saw others who had done it. We didn't know so, no regrets.

Quality of Experience

I loved staying in Bayeux. It had so much to offer by way of shopping, dining, and having a lived-in experience in such a small village.

Guides, Drivers and Staff

Our driver to/from the train station was friendly and lovely! Our guide, Emma, for the Normandy beaches was outstaning!

Transport

Our driver for the train station and then to Mont St. Michel was lovely. Emma, our guide and driver for the Normandy beaches was TERRIFIC!

Chateaux Day Tour: Chambord and Chenonceau - Full-day

Tours

These were two very beautiful castles to take in and learn about. I really enjoyed this! The only drawback to the day was the winery where they were not prepared for our visit. The staff pivoted well and they set up a nice tasting and charcuterie boards.

Quality of Experience

The castles were a sight to see!! The settings were stunning!

Guides, Drivers and Staff

Camille was probably my favorite of all our guides! She has a great sense of humor, was able to navigate some bumps (the winery not being prepared for us) with great grace, and she was just flat out fun to be with.

Transport

Camille was a confident and great driver and guide!

Guided Family Tour of Montmartre

Paris

SinSe' was a terrific guide. It was an unexpected treat to see exactly where so many famous artists lived and painted. The stories those cobbled streets and hills own...amazing!

Quality of Experience

I enjoyed the history of the area - the artists, the martyr stories,...

Guides, Drivers and Staff

Sin se' did a great job! Getting to meet up with him via the Metro was a mess.

Transport

See above about navigating the Metro for this particular trip.

Half-day Versailles & Gardens private tour

France

Can one really put into words how spectacular this place is?! It was BEAUTIFUL! Our guide could not have done a better job of navigating the crowds while simultaneously providing a wealth of information on the history. She also made sure she took pictures with all of us (7).

Quality of Experience

What a stellar piece of history that is being preserved and also providing such beautiful history.

Food

We got sandwiches and baked goods at our local bakery back near our Air BNB.

Guides, Drivers and Staff

Marlene was a FABULOUS guide!! Her humor, her ability to navigate the crowds and the wealth of information she had was incredible.

Transport

Marlene navigated getting us in/out of Paris in crazy traffic while simultaneously pointing out historic places on the way out and back into the city.

Paris: Illuminations Seine River Cruise

Paris

I loved this! It was such an incredible treat to be able to say that I was able to cruise down the Seine. I liked having the guide point out various sites, but she didn't overdo it! This ride was a highlight for me.

Quality of Experience

It was a great way to end a long day of walking and touring.

Guides, Drivers and Staff

The guide we had was well-versed and did not overdo on all she knew about what she was pointing out.

Transport

We had learned to navigate the Metro quite well!

Everything was perfect and top notch quality. Extremely pleased

This once-in-a-life time adventure far exceeded my expectations! All 7 of us had a wonderful trip, thanks to Sebastian and his kind and accommodating willingness to work with Pat K.
Every driver and/or guide was prompt, friendly, knowledgeable, and interested in knowing about us. Marlene gave us an interesting and efficient tour of Versailles. She was a hoot--what fun we had! We went through the streets of Montmartre with Sensei (sp?) who showed us all the hidden gems with lots of patience because it was crowded, noisy, and hot. He sprinkled his guidance with a sense of humor that was much appreciated. After leaving Paris for the Loire Valley, we were treated to 2 wonderful days at Domaine de la Tortiniere--what a gorgeous chateau where the breakfast buffet was outstanding! Camille was our guide at Tours, first to beautiful Chenonceau, then to wine-tasting at Clos de la Richardière. Camille made this day wonderful! She was a delight! On to Le Bayeux (room for 3 was too tight), where we self-toured a beautiful city and enjoyed the Bayeux Tapestry. Normandy, guided by excellent, knowledgeable, and friendly Emma was another highlight. It was an emotional visit and too much to write about here. A day and a half at Mont-St-Michel was overwhelmingly amazing, too! The Hôtel Lorette-Astotel is a beautiful hotel, though we couldn't take advantage of it because we were caught in the terrible storm as soon as we descended the Eiffel Tower. It took 1 1/2 hours to find our way back, but the staff gave us plastic bags for our soaking wet clothing. All transports--the Metro, trains, vans--were great throughout our entire time in France. Very impressive! Thank you so much for everything!

Hotel Reviews

Hôtel Lorette - Astotel

Paris

I wish we could have taken advantage of the amenities here, but we were caught in a storm. By the time we got back, to the hotel, we were sopping wet and just wanted warm showers and comfortable beds. We had both before we needed to be up at 4:15 AM to catch our ride to the airport.

Authenticity & Character

Location

Staff

They were so helpful when we returned, dripping wet from the storm.

Cleanliness & Comfort

Auberge Saint-Pierre

LE MONT-SAINT-MICHEL

Wow! The history alone makes staying here worthwhile. It was kind of noisy, and there are no screens to keep out the bugs (or pigeons!) One night was enough, but I'm very happy that we stayed overnight.

Authenticity & Character

Location

Cleanliness & Comfort

Le Bayeux

Bayeux

I can't give it 5 stars because 3 grownups were squeezed into a very small room. The beds were fine, but there was not enough space for our bags or enough room to move at all

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Domaine de la Tortinière

Veigne

What character this chateau has! Friendly staff and an excellent breakfast buffet. It was a treat to have the pool to ourselves for some time because it was so hot.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Chateaux Day Tour: Chambord and Chenonceau - Full-day

Tours

The Chateaux Day Tour to Chambord and Chenonceau was fantastic. Although there was a scheduling glitch initially, the staff at the winery where we had the wine tasting went above and beyond to accommodate us. The wine tasting was delightful, and we even ended up buying wine glasses to take back home.

Guided Family Tour of Montmartre

Paris

The Guided Family Tour of Montmartre with Sensei was great. Despite the heat and crowds that day, Sensei used humor to guide us through Montmartre and made the experience enjoyable. His levity turned potential stress into a memorable outing.

Half-day Versailles & Gardens private tour

France

The Half-day Versailles & Gardens private tour with Marlene was amazing. We all loved it and the experience was truly enriching. The beauty of Versailles, combined with Marlene's insights, made it one of the highlights of our trip.

Private Transfer from Paris hotel to Paris Charles de Gaulle (CDG)

France

The driver navigated the streets well after the previous night's terrible storm and destruction. He was the only driver who did not speak English. He did his job.

Quality of Experience

Guides, Drivers and Staff

Transport

I loved the Dinner and Show of Moulin Rouge, the Eiffel Tower to the top, bike ride through Versailles (Marlee, our guide was so energetic and fun), the Macaron cooking class with Marthe and the Dior museum! They were my favorites! I would have preferred a more private cruise down the Seine. It was a long line and too crowded to enjoy. Our guide for Fountainbleu Alex, had difficulty translating but was very nice and friendly. Other than that I totally enjoyed the trip with my daughter and two granddaughters! Very memorable!

Overall, this trip was amazing. There were a few issues with tickets, but it was handled efficiently so that we did not lose any time on our trip. They tailored our trip to the desires and needs of all the people going so that everyone has an amazing time. This was an amazing experience that I enjoyed thoroughly.

I used KimKim to plan a trip to Paris with my sister and cousin, and thoroughly enjoyed every second of it. Our trip coordinator with KimKim, Lucie, was wonderful to work with, and the pacing of our time in Paris was just right. We were able to see so many wonderful sites in France, including La Basilique du Sacré-Cœur de Montmartre, La Cathedrale de Notre-Dame de Paris, Le Palais de Versailles, and Le Panthéon, yet our schedule was open enough for spontaneous activities such as a musical concert at L'Église Saint-Paul-Saint-Louis. We went on a lovely tour of Montmartre as well, and our tour guide, Aloïs, was excellent and extremely knowledgable about the area. The hotel we stayed at while in Paris was extremely comfortable and suited our needs well, and I would gladly stay there again. The only hiccups we experienced were out of KimKim's control, which were several strikes that resulted in the temporary closure of L'Arc de Triomphe and Les Catacombes de Paris. I loved my time in France and look forward to traveling there again someday.

Hotel Review

Hôtel Korner Opéra

Paris

The Hôtel Korner Opéra was a lovely place to stay while I was in Paris. It was extremely close to the Paris Métro and several lovely restaurants and cafés. The staff members were kind and helpful. The hotel itself was clean and comfortable, and I would gladly stay there again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Unveiling Masterpieces at the Louvre Museum

Paris

As a history enthusiast, the Louvre Museum was a treat to visit. There are so many different pieces of art and relics from throughout history that it is impossible to see everything in one visit. From the remnants of the original fortress to the paintings on the top floor, there is something for just about everyone at the Louvre.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided visit of Montmartre

Paris

Montmartre is such a unique area of Paris, and I thoroughly enjoyed the tour experience. My guide, Aloïs, was absolutely wonderful and knowledgable about the Montmartre area. The history of Montmartre and its unique characteristics make it a lovely place to explore.

Quality of Experience

Guides, Drivers and Staff

Aloïs was absolutely wonderful and knew quite a bit about the Montmartre area.

Transport

Self-guided Visit of Versailles Castle (Entrance tickets)

France

The Palais de Versailles is a gorgeous place filled with so much history and art, and I loved exploring the different wings of the palace and learning their history. The palace itself and its artifacts have been very well maintained throughout the years, and I did not have much trouble navigating the rooms.

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring the Panthéon: a Journey through French History and Architecture

Paris

The Panthéon is such a unique place, and I thoroughly enjoyed exploring this landmark and discovering its history. The building itself was pretty quiet and peaceful while simultaneously housing many people like myself, and the representations of the building's history (including the tapestries, monuments, and modern art pieces) are incredible to behold.

Quality of Experience

Guides, Drivers and Staff

Transport

Adventure aboard an authentic sidecar to uncover Paris

Paris

I enjoyed this sidecar tour quite a bit. My guide was friendly and very knowledgable of Paris and its history, and I learned quite a bit about the city during the tour. The drive itself was quite lovely, and we were able to see many of the city's landmarks fairly close-up. The tour itself taking place in a vintage motorbike was also exciting.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything planned by Sebastian went according to plan. The drivers for all of our transfers were always on time. The accommodations chosen by Sebastian were perfect! We especially enjoyed Domaine de la Tortinière outside of Tours. That was an exceptional experience for all of us. We had private guides who were wonderful, so accommodating and informative, as well as fun to be with: Marlene in Versailles, Camille for our day exploring the castles in the Loire Valley, and Emma, who guided us to the Normandy beaches. In Paris, we had a walking tour in Montmartre with Sensé, and that was very enjoyable.
We covered a lot of ground on this trip, from Paris to the Loire Valley, then on to Normandy, and spent one night in Mont St Michel, then back to Paris. Every detail planned by Sebastian made this trip à memorable one. Thank you Kimkim for your great service!

Hotel Reviews

Le Bayeux

Bayeux

This hotel in Bayeux is right in town, an excellent location to explore this beautiful Norman town. My only criticism is that we had booked a room for three people, but the room was very small. It had three twin beds, all in a row, and very little space to walk around or put our suitcases. If you need a room for three, I would check to see if they have a bigger accommodation. It really was tight for three adults. Otherwise, it is a lovely hotel. The breakfast was very good.

Domaine de la Tortinière

Veigne

This hotel was our very favorite! The staff was so welcoming and accommodating. Since we arrived on a very hot day, we loved having that beautiful pool at our disposal. We were a group of 7, 5 women and two teenage girls, and we all enjoyed our rooms and especially the breakfasts! They were exceptional! The hotel is outside of Tours, so a car is advisable. We did not rent a car, but we were able to Uber into Tours for dinner. We had a private guide who picked us up for our tour of the Royal Castle of Amboise, Clos Lucé and Chenonceau, and that was a great day.

Authenticity & Character

The hotel is a chateau from the 18th century, so charming.

Location

It is in a beautiful location, about 12 km outside of Tours, surrounded by Forrest, so peaceful and tranquil. This was very appreciated after four very busy days in Paris. It is a great location to visit the chateaux in the Loire Valley. A car is advisable if staying more than two nights.

Staff

We arrived before our rooms were available and they directed us to the little chalet near the pool where we could change into our bathing suits and swim in the pool while we waited.

Cleanliness & Comfort

Activity Reviews

Full-day Tour of D-Day Sites

Bayeux

We toured the beaches with Emma, and I highly recommend her. She drove us to Utah Beach, St Mère Eglise, where we toured the Airborne Museum, Point du Hoc, and the Omaha Beach and the American Cemetery. She was so informative and gave us great insight to what occurred on those beaches. We all learned so much about DDay and we appreciated all her explanations. At the end of the tour, we were able to see the lowering of the flag while Taps was played, an emotional experience for sure.

Quality of Experience

Guides, Drivers and Staff

Transport

Chateaux Day Tour: Chambord and Chenonceau - Full-day

Tours

This tour with Camille was wonderful! She drove us to Amboise, where we visited Leonardo Da Vinci’s home, Clos Lucé and the Royal Chateau. We then had a wine tasting, followed by a visit of Chenonceau castle. We loved our time with Camille because she was so friendly and informative. When we asked if she could take us to buy something to bring back to eat at our hotel at the end of our excursion, she was so willing to accommodate us. I highly recommend this tour with her.

Quality of Experience

Guides, Drivers and Staff

Transport

Half-day Versailles & Gardens private tour

France

We had a private guide, Marlene, who picked us up at our Airb&b and drove us to Versailles. We had a half day tour which was excellent. Marlene was very knowledgeable and gave us a great tour of the chateau and the gardens. She was so accommodating and friendly. We really enjoyed the experience.