Kimkim Trip Reviews

4.8
Based on 16,972 ratings
Read 16,972 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our trip to Croatia with KimKim was wonderful...
Croatia | Jun 15 - Jun 25, 2025

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Patricia S.
Newark, NJ | Reviewed on Jul 01, 2025
Our trip to Croatia with KimKim was wonderful from start to finish, and working with Anna-Maria was a pleasure. Every detail of the trip, from transfers everywhere to the selection of hotels, made the trip easy and enjoyable for us. Our guides were all helpful and interesting, with special kudos to Ante in Dubrovnik, Antonio on Korcula, and Dario in Split. They were all knowledgeable and friendly and really helped us understand where we were both geographically and historically. When last... Read more

Our trip to Croatia with KimKim was wonderful from start to finish, and working with Anna-Maria was a pleasure. Every detail of the trip, from transfers everywhere to the selection of hotels, made the trip easy and enjoyable for us. Our guides were all helpful and interesting, with special kudos to Ante in Dubrovnik, Antonio on Korcula, and Dario in Split. They were all knowledgeable and friendly and really helped us understand where we were both geographically and historically. When last we decided to explore a location new to us, with a language barrier but about which we wanted to know more, we booked a Viking River cruise. A KimKim tour offers all the benefits and conveniences of Viking, with the added advantages of choosing our own restaurants, smaller groups on tours, and not having to eat/socialize with the same people every day. And all the hotels offered more than the boat lodgings did. Next time we decide to go to parts unknown to us, we will definitely contact KimKim.

Hotel Reviews
Hotel Kompas
Dubrovnik

Beautiful and comfortable. One cannot really find an upscale hotel in Dubrovnik itself, but this place in nearby Lapad Beach was worthwhile.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Korsal
Korčula

Lovely hotel. While the driveway to the hotel was very narrow, our guides could always find us. This was my favorite hotel of the trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beach Bay Hvar
Hvar

Beautiful place, with a small pebble beach right outside the door. Walkable to many things in Hvar.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Splendida Palace
Split

Lovely old and comfortable boutique hotel, with AMAZING breakfasts. We were taken aback at first by the lack of an elevator (or room was on the third floor), but the staff moved everything for us without being asked. The hotel is on some kind of historic register which prohibits renovations to the lovely old structure. The "plunge pool" in the garden was a real plus in the scorching weather we had. The staff her was exceptional in every way,

Authenticity & Character
Beautifully renovated historic hotel.
Location
Nice to be walking distance to the Palace.
Staff
The staff was warm and willing to help with anything and everything. Super friendly. I felt very well cared for.
Cleanliness & Comfort
Activity Reviews
The best of Dubrovnik in a tuk tuk
The best of Dubrovnik in a tuk tuk
Dubrovnik

Great overview of the city with a friendly and knowledgeable guide, Ante.

Quality of Experience
Transport
I had never traveled in a tuktuk before, and it can go where buses and cars cannot.
Sea kayaking Lokrum island
Sea kayaking Lokrum island
Dubrovnik

This was difficult for me. I hadn't kayaed in years, which made the activity hard for me. Part of the problem was that we arrived late for our group, even though we met out driver on time. Morning traffic in Dubrovnik is really terrible, and getting there late while our group was already in the water was embarrassing. I think you need to re-calibrate the travel time to the group meeting here.

Quality of Experience
Guides, Drivers and Staff
Transport
Korčula snorkelling safari
Korčula snorkelling safari
Korčula

This full-day snorkeling and sailing adventure was my favor of all our excursions. We were alone with our terrific guide Antonio, who explained much about the history and the culture including a lot of cool stops. like one on the island of Badija, where we saw interesting historic sites and fed the small wild deer. We snorkeled and sailed, stopping occasionally to swim. Lunch at a seaside restaurant was excellent. This was a really great day, and because we were on the water mostly, the oppressive hear didn't matter. Antonio and his partner Penelope were welcoming. helpful, and totally charming to be sith.

Quality of Experience
Guides, Drivers and Staff
Transport
Tastes of Korčula island
Tastes of Korčula island
Croatia

I loved the first part of this experience, about the honey and olive oil production. The host was truly informative and also hilarious. The lunch part was harder to enjoy. The people on the organic farm were interesting and the food was good, but the day was too terribly hot to fully enjoy an outdoor meal.

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of Split
Private tour of Split
Split

Another favorite activity, owing primarily to our incredible guide Darko. A native of Split and a historian, he knows SO MUCH about Split. We are both well educated in history, and Dark was able to pick this up early in the adventure and tailor his comments to our level of interest and experience. He is an engaging guide and a war, humorous person, all of which added up to a first-rate tour experience.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked from the lovely hotel.
Blue and Green Caves Speedboat Tour
Blue and Green Caves Speedboat Tour
Hvar

Another nice day on the water, this time with a charming family of 5 and two good guides. The Blue Cave is breathtaking. We never made it to the green cave, but the guides took us to another spot preferred by locals. Speed boats are cool--and so was the water!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Krka National Park with wine tasting
Day Trip to Krka National Park with wine tasting
Croatia

Incredible waterfalls. Got crowded at the end. Wine tasting was also interesting and delicious. Croatia has excellent wines!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anna-Maria Frid
Anna-Maria
Anna-Maria Frid
Local specialist in Zagreb, Croatia | Replied on Jul 07, 2025

Dear Patricia,
thank you for taking the time and writing this very detailed and most of all, informative review. It was my pleasure working with you on your trip to Croatia and I especially want to thank you for all the flexibility you have shown on your last day in Dubrovnik, I appreaciate this very much!

Feel free to reach out if there is anything else we can do for you!

Kind regards
Anna-Maria

Wonderful trip...
Brazil | Jun 15 - Jun 22, 2025

Adriene
Adriene A.
Atlanta, GA | Reviewed on Jul 01, 2025
Wonderful trip! Sara was an excellent communicator and planner and we found the itinerary to be interesting and fun, and I thought the price was fair, especially considering the fact that it included transportation, lodging and meals (*there was a daily budget per meal we did not know about, so ask your guide) across a vast area. We did see many jaguars- which is a thrill with Noor and Pedro Paulo from the UESO chalana. We saw the beautiful rocks and waterfalls of Chapada dos Guimaraes and... Read more

Wonderful trip! Sara was an excellent communicator and planner and we found the itinerary to be interesting and fun, and I thought the price was fair, especially considering the fact that it included transportation, lodging and meals (*there was a daily budget per meal we did not know about, so ask your guide) across a vast area. We did see many jaguars- which is a thrill with Noor and Pedro Paulo from the UESO chalana. We saw the beautiful rocks and waterfalls of Chapada dos Guimaraes and learned about the flora and fauna from our guide, Yann. Yann also introduced us to "pizza pantaneira" which was probably some of my favorite food on the trip. *Pro tip: ask your guide to tell you when you will need your bathing suit- you can swim in some of the waterfalls, but some are only to look at.* It was of course, hot, but that is what was expected. We enjoyed swimming in the beautiful clear streams of Nobres. We did get to see anteaters, lobete (little foxlike animals), bats, rhea, lots of caiman and capybara. We had a good trip. You may want to clarify what to bring and when you are meeting, just to ensure no miscommunications for your trips. The service was good overall and people were kind.

Hotel Reviews
UeSo Pantanal Lodge

Very nice little lodge with resident blue macaw and capybara family as well as many green parrots. It seems to mainly cater to German speaking tourists, but they did have 2 guides that spoke English. Roxy at reception is very nice. The breakfast is plentiful and the serving staff from the kitchen also seem very pleasant. The wifi works and the price is reasonable. You will have to buy your water/drinks. They offer coffee and juice at breakfast, but not other times. They have tea at times. I bought postcards from them, and it seemed pretty reasonable, but they do not have stamps. The laundry service is good but be careful about humidity and rain. One thing I did not know prior to going is that although the Pantanal is swamp, all the non-water areas seem very dry and dusty. It looked smoggy coming into the Pantanal area because of the dust of the road and other motorists. We enjoyed the activities that were based from there: walking around the area, the lookouts they have built to look into the canopy, the jaguar tour, and paddling. Not high-octane, but doable for multiple ages and ability levels. The horseback riding was a little different from other rides I have done. I was really hoping to see more animals on it because of the decreased threat of being on a horse, but we did not see many.

Reino Encantado Pousada
Nobres - MT

This place is beautiful. I loved the wooden ceilings and architecture of the main area. We had our first cachaca here. They have burrowing owls everywhere and resident monkeys (variable visibility).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cantos da Mata
Chapada dos Guimarães

We had a lovely time. Sandra is a very gracious hostess. We enjoyed breakfast and her beautiful garden as well as the coffee tree by our door.

Authenticity & Character
The plants she has chosen to plant on her property are so beautiful.
Location
I liked feeling like we were in the forest. I heard the Howler monkeys in the morning, which I thought was great.
Staff
They were very nice at breakfast. Sandra is very kind. She made us feel welcome and gave us ice when one of our group pulled a muscle on the hike.
Cleanliness & Comfort
Probably would have been a 5/5 if there had only been 2 people, but we squeezed 3 in and it was a little tight (less comfortable.)
Activity Reviews
Last day at Ueso Pantanal Lodge
Last day at Ueso Pantanal Lodge
North Pantanal

Very comfortable last day- nature hike, then returned to Cuiaba in air conditioned, spacious van. Unfortunately, the only wildlife seen on the road was an armadillo. Made it back in plenty of time.

Quality of Experience
Food
Guides, Drivers and Staff
Pedro Paulo, who drove us back is great!
Transport
Van was very comfortable- we all had plenty of room and air conditioning.
day 3 at Ueso Pantanal Lodge
day 3 at Ueso Pantanal Lodge
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Jaguar Full-Day Safari – From UeSo Pantanal
Jaguar Full-Day Safari – From UeSo Pantanal
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day 2 at Ueso Pantanal Lodge
Day 2 at Ueso Pantanal Lodge
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
First day at the Ueso Pantanal Lodge
First day at the Ueso Pantanal Lodge
North Pantanal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Nobres - tours
Welcome to Nobres - tours
Mato Grosso Norte

This was an absolutely charming place to stay and base from. The water is so clear and beautiful. The ranch was pretty.

Quality of Experience
Food
Passionfruit mousse/ice cream was delicious! We enjoyed the different flavors.
Guides, Drivers and Staff
Transport
Discovering the Chapada dos Guimarães full day
Discovering the Chapada dos Guimarães full day
Chapada dos Guimarães

Very nice hike, and our guide was flexible with our party having variable hiking tolerances.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to the Chapada dos Guimarães! First tour
Welcome to the Chapada dos Guimarães! First tour
Chapada dos Guimarães

Had a good first day with timely pick up. Ride was comfortable, and our guide, Yann was friendly.

Quality of Experience
Food
Plenty of meat and veggies. All you can eat.
Guides, Drivers and Staff
Transport
Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Jul 21, 2025

Good morning Adriene,
thank you so much for your detailed review. Reading your vivid and engaging words, I felt as if I had experienced the journey alongside you. I truly appreciate the trust you placed in me by choosing my organization to plan this adventure.
If you ever wish to explore other areas of Brazil in the future, I’d be delighted to assist you again.
See you soon, and thank you once more for taking the time to write this review.
Sara

Our trip to Lithuania was perfect.
Lithuania | Jun 19 - Jun 27, 2025

D
Daiva P.
Chicago, IL | Reviewed on Jul 01, 2025
Our trip to Lithuania was perfect. Everything was arranged perfectly and Moonika was able to really provide us with an experience in every city that was tailored so well to our preferences. Our transportation was always punctual and very friendly. Our tours were amazing. Virginija gave us an amazing history lesson while showing us all the sites in Old Town Vilnius that were absolutely beautiful and so full of history and meaning. Beatrice was so delightful during our beer tour of... Read more

Our trip to Lithuania was perfect. Everything was arranged perfectly and Moonika was able to really provide us with an experience in every city that was tailored so well to our preferences. Our transportation was always punctual and very friendly. Our tours were amazing. Virginija gave us an amazing history lesson while showing us all the sites in Old Town Vilnius that were absolutely beautiful and so full of history and meaning. Beatrice was so delightful during our beer tour of Vilnius. She has so much knowledge of the local beer scene and all the different breweries. She was an absolute delight. Jolanda gave as such a great history lesson about Trakia castle along with a delightful boat ride around the lake. The kibiniai were so tasty. The history of the Karaitis people who were invited to live in the town and practice their own language and religion was fascinating. The hill of crosses was so beautiful and Kestutis did a great job of giving us the best plan of viewing everything along with a great ride from Vilnius to Sauliai in his new car - gorgeous. Mindaugas in Klaipeda and in the Curonian spit was a font of knowledge and so interesting. Neringa rounded off the trip by giving us such an amazing look into the history and culture in Kaunas on an amazing walking tour for the ages. Truly, truly enjoyed everything and everything was a well oiled machine. All of our transportation was spot on!!

Hotel Reviews
Domus Maria
Vilnius

Such a cute hotel from a former monastery and the staff is so very pleasant and helpful.

Authenticity & Character
Very cute and comfortable
Location
Easy to walk to everything you need.
Staff
Very friendly
Cleanliness & Comfort
Everything worked great and breakfast was plentiful.
Moxy Kaunas Center
Kaunas

A Marriott property and great location

Authenticity & Character
Very cute
Location
Great hotel right off Laisves al.
Staff
Generally very nice but the bar is a bit odd with where and how to order. Just some quirks.
Cleanliness & Comfort
Very clean and comfortable.
Four Sisters Rooms in Siauliai
Šiauliai

Great landing place with nice shared spaces so that you could have something in the refrigerator or even wash some clothes during your trip.

Authenticity & Character
Very cute and stylish inside
Location
Easy walk to restaurants and bars.
Staff
Cleaning staff allowed us to come in early as she was done with that room.
Cleanliness & Comfort
Very clean and great to have a kitchen and washer and dryer.
Old Mill Comfort
Klaipeda

Such a cute hotel with a great location outside where the castle use to be.

Authenticity & Character
Super cute and comfortable.
Location
Very easy to get to things.
Staff
Very helpful
Cleanliness & Comfort
Very clean
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jul 03, 2025

Hello Daiva,

Thank you so much for your wonderful review! I’m happy to hear that your trip to Lithuania was such a memorable experience and that each guide made it special for you. I’ll be sure to pass your kind words along to everyone. I’m so glad everything went smoothly and that you enjoyed every part of the journey! I hope to have you as our guests again in the future.

Best,
Moonika

First Time to Brazil
Brazil | Jun 2 - Jun 17, 2025

B
Benita A.
Ashburn, VA | Reviewed on Jul 01, 2025
Being that this was my first trip to Brazil, I wasn't sure what to expect. But while all the sights were most gorgeous and fascinating, the most overwhelmingly and welcome aspect was the organization and work Sara did in the organization of all the parts, of which there were many. She planned this trip and all its myriad details so that I didn't have to think of anything - except, of course, the time changes. The guides always arrived to pick me up for a tour way before the scheduled... Read more

Being that this was my first trip to Brazil, I wasn't sure what to expect. But while all the sights were most gorgeous and fascinating, the most overwhelmingly and welcome aspect was the organization and work Sara did in the organization of all the parts, of which there were many. She planned this trip and all its myriad details so that I didn't have to think of anything - except, of course, the time changes. The guides always arrived to pick me up for a tour way before the scheduled time. They were always where they needed to be. They were kind, polite, and respectful but most of all knew English! Probably the best moment ever was being just about 10 feet away from a jaguar in the Pantanal. He/she acted as if we weren't even there in the boat following him/her. To this lover of all things feline, it was a most spectacular moment. We saw four different jaguars that day along with capybaras, monkeys, caimans and many, many birds there and on the Rio Negro in the Amazon. While I would definitely advocate for someone who loves to watch wildlife take this tour, I would also advocate their visitation to places like Rio, Salvador and Iguassu Falls. Thank you, Sara and the entire KimKim team for these good memories of the beautiful Brazil country.

Hotel Reviews
Bahiacafe Hotel
Salvador

This was the very best of the hotels for the trip. The staff was super friendly and helpful. The rooms were spotless and well-lit. Their bar offered the tastiest pina coladas! Located in the center of the action and at night (except for the holiday being celebrated at the time) it was very quiet and good for sleeping.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amazon Turtle Lodge

Middle of the road lodge. Food was good and adequate and staff very friendly and accommodating. However, there wasn't any hot water and no place to wash clothes. This became very problematic when I began to get numerous bug bites and I think the bugs infiltrated my luggage because I was getting bitten even on the plane returning home. I couldn't wash the clothes because there was no hot water and the humidity kept them wet. We were touring when a huge rainstorm completely soaked us and the clothes never dried. This one wasn't the greatest experience and next time I would upgrade to better accommodations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
UeSo Pantanal Lodge

Needs renovation; rather run down. The air conditioner was located right above the bed and the cold air blew on me all night long and made it hard to sleep. Food was pretty good and always enough to eat. The horses looked a little thin, but it might be because the "grass" doesn't seem to be anything but weeds and they need some more nutritious supplementation.

Authenticity & Character
What is authentic for that part of the world?
Location
I don't know whether it was a worse or better location than anywhere else. I've never been there. It took a while to get there.
Staff
They were very pleasant and caring.
Cleanliness & Comfort
Windsor Palace
Rio de Janeiro

Hotel was clean and comfortable with varying degrees of accommodation by hotel staff (mostly good).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A regular hotel, but I thought there should have been bottled water available that didn't cost so much.
Activity Reviews
Half-Day Tour – Brazilian Side of the Iguaçu Falls + Bird Park (Parque das Aves)
Half-Day Tour – Brazilian Side of the Iguaçu Falls + Bird Park (Parque das Aves)
Foz do Iguaçu
Full-Day  Argentinian Side of the Falls
Full-Day Argentinian Side of the Falls
Foz do Iguaçu

Tour guide was great!

Behind the scenes of the carnival
Behind the scenes of the carnival
Rio de Janeiro

Lots of fun! We were able to try on some of the headpieces worn in the Carnaval and tried our legs at dancing the samba.

Day 3 at the Turtle Lodge in the Amazon rainforest
Day 3 at the Turtle Lodge in the Amazon rainforest
The Amazon

Somehow, I was being bitten up by bugs; 20-30 bites. They itched like crazy and there was nowhere to buy anything (finally got to a drugstore in Iguassu) I ran out of shampoo and was using soap in the cold shower. We didn't have any hot water which made it a problem because the bugs had somehow made a nest in my suitcase, infecting all the clothes. With no hot water and no way to wash the clothes free of whatever bugs they were and no way to dry the clothes even if I had had the means to wash them, I had to wait until I got home for some relief. While I wore long pants and long-sleeved shirt, they still got onto my skin.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Last day at Ueso Pantanal Lodge
Last day at Ueso Pantanal Lodge
North Pantanal
Day 1 at the Turtle Lodge in the Amazon rainforest
Day 1 at the Turtle Lodge in the Amazon rainforest
The Amazon
First day at the Ueso Pantanal Lodge
First day at the Ueso Pantanal Lodge
North Pantanal
Rio Green Tour: in the tropical urban forest and among imperial palms
Rio Green Tour: in the tropical urban forest and among imperial palms
Rio de Janeiro

Would have liked to spend a little more time there.

Santa Teresa & Rio Antigo
Santa Teresa & Rio Antigo
Rio de Janeiro
All the must-sees of Rio in one day: Christ, Sugarloaf, Staircase and city tour
All the must-sees of Rio in one day: Christ, Sugarloaf, Staircase and city tour
Rio de Janeiro
Jaguar full day safari - from Ueso Pantanal
Jaguar full day safari - from Ueso Pantanal
North Pantanal
Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Jul 02, 2025

Good morning dear Benita,
thank you so much for taking the time to leave such a beautiful review. It was an honor for me to organize your trip, and I truly appreciate your trust and preference. I’m very happy to know that you’ll be going home with wonderful memories of this vast and diverse country. I also want to thank you for all the notes and observations you shared about the places you visited.
Thanks again, and I hope to hear from you in the future if you decide to explore other areas of Brazil. Have a safe journey home!
Sara

We had a fantastic time in Aberdare and Sambu...
Kenya | Jun 20 - Jun 24, 2025

Peter
Peter B.
San Jose, CA | Reviewed on Jul 01, 2025

We had a fantastic time in Aberdare and Samburu with our most-excellent guide Martin W. from outfitter Truly Swahili. He was extremely knowledgeable about the local fauna (and flora), and was a lot of fun to explore the area with. Will definitely recommend him. Thanks again to Kimkim, Truly Swahili, Martin, and all the local critters for revealing themselves!

Cheers
Peter & Lisa Barto

Local specialist: Stephan Meyer-Buenau
Stephan
Stephan Meyer-Buenau
Local specialist in Kenya | Replied on Jul 02, 2025

Hi Peter,

Thank you so much for the amazing review! I’m thrilled to hear you had such a fantastic time in Aberdare and Samburu with Martin; he’ll be so happy to hear your kind words. It was a real pleasure planning this adventure for you and Lisa, and I’m so glad the local wildlife came out to greet you!

We’d absolutely love to plan another adventure for you in the future.

Unforgettable Experience
Thailand | Jun 2 - Jun 17, 2025

John
John P.
Atlanta, GA | Reviewed on Jul 01, 2025
We recently returned from an unforgettable family vacation to Thailand and Cambodia, and we couldn’t be more grateful to KimKim (and Hoa) for making it such a smooth, enriching, and memorable experience. Traveling with our two children (ages 9 and 11), we had a packed itinerary with multiple hotel changes and transfers—but at every step, KimKim was there to ensure everything ran flawlessly. The local guides they arranged were knowledgeable, kind, and fantastic with our kids. We truly felt... Read more

We recently returned from an unforgettable family vacation to Thailand and Cambodia, and we couldn’t be more grateful to KimKim (and Hoa) for making it such a smooth, enriching, and memorable experience. Traveling with our two children (ages 9 and 11), we had a packed itinerary with multiple hotel changes and transfers—but at every step, KimKim was there to ensure everything ran flawlessly.

The local guides they arranged were knowledgeable, kind, and fantastic with our kids. We truly felt supported the entire time, which allowed us to relax and really immerse ourselves in the adventure. Each hotel was thoughtfully selected and a perfect match for our family’s needs—comfortable, welcoming, and well-located.

From cultural highlights to hidden gems, KimKim curated a well-paced and diverse experience that we’ll be talking about for years. We highly recommend them to anyone looking to travel with confidence, especially families seeking meaningful, well-supported journeys.

Thank you, KimKim, for helping us create such wonderful memories!

Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Jul 02, 2025

Hi John & Brittany,
Thank you so much for your incredibly kind words!
I’m truly touched to hear how much your family enjoyed the journey through Thailand and Cambodia. I’m so glad you felt supported every step of the way. It means the world to know that the guides, hotels, and experiences felt just right for your family.
Wishing your family many more wonderful adventures ahead, and hope to see you and kids again one day🤗
Best,
Hoa & Exotic Voyages Team

We had an amazing adventure in Japan!
Japan | Jun 17 - Jun 27, 2025

Sandra
Sandra C.
Dallas, TX | Reviewed on Jul 01, 2025
We had an amazing adventure in Japan, a lot of it due to Adeline's time and attention to detail. She always responded quickly and went above and beyond with all the excursions that were booked. We probably would not have done the tea at teamLab or gone up the extra floors at Tokyo Tower had it not been for Adeline. Also, our guide in Toyko, Sakai Mari was amazing! She helped guide us through our first day of riding the subway, gave us a Tokyo guidebook with the subway and train lines that was... Read more

We had an amazing adventure in Japan, a lot of it due to Adeline's time and attention to detail. She always responded quickly and went above and beyond with all the excursions that were booked. We probably would not have done the tea at teamLab or gone up the extra floors at Tokyo Tower had it not been for Adeline. Also, our guide in Toyko, Sakai Mari was amazing! She helped guide us through our first day of riding the subway, gave us a Tokyo guidebook with the subway and train lines that was very helpful, and most of all spoke perfect English with little trace of an accent which made it very easy for us to understand her. I would highly recommend KimKim and especially Adeline when booking any trip!

Hotel Reviews
Keio Plaza Hotel Tokyo
Tokyo

The staff was amazing and very helpful. Not to mention this is a beautiful hotel and very well located with easy access to trains and other landmarks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hilton Garden Inn Kyoto Shijo Karasuma
Kyoto

Located on a busy street but the staff was very friendly and helpful especially when speaking to taxi drivers and always waited until we left until retreating inside.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
HOTEL THE FLAG Shinsaibashi
Osaka

Great location, great staff, very modern looking.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
JR Kyushu Hotel Blossom Shinjuku
Tokyo

Great staff and they allowed us to check in early and stay an extra hour which was most helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Tokyo City Tour - Asakusa & Skytree
Half Day Tokyo City Tour - Asakusa & Skytree
Tokyo

Our guide, Sakai Mari was amazing! She helped us navigate the subways so we could later do it on our own, taught us all about the difference of shrines and temples, took us to unique shops and had barely a trace of an accent which made her very easy to understand.

Quality of Experience
Guides, Drivers and Staff
Transport
Reservation at Tokyo Pokemon Cafe
Reservation at Tokyo Pokemon Cafe
Tokyo

If you are a Pokeman fan it is worth it, if not skip. Food is not that great; there is no place to sit and the lines in the store are very long.

Quality of Experience
Guides, Drivers and Staff
Ramen and Gyoza Cooking Class
Osaka

We made ramen noodles and gyoza from scratch. It was delicious and a great way to experience Japanese food in a different way.

Quality of Experience
Food
Hakone Day Trip
Tokyo

The Hakone Day Trip was nice, but we should have considered staying overnight. I heard from a friend about hotels with private hot springs in rooms, which would have been a great experience. Although we were cautious due to our travel group, staying in Hakone could have added more to our trip.

Local specialist: Adeline Kuroki

Beatriz did an amazing job with our trip!
Spain | Jun 16 - Jun 26, 2025

A
Amy T.
Atlanta, GA | Reviewed on Jul 01, 2025

Beatriz did an amazing job with our trip! Some of my favorite highlights of the trip were the food tours in Barcelona and Porto, the tour in Girona, and the winery lunch & tour in the Douro Valley. Our hotel in Barcelona was in the perfect location.

Local specialist: Beatriz Lopez Diaz
Beatriz
Beatriz Lopez Diaz
Local specialist in Madrid | Replied on Jul 02, 2025

Thank you so much, dear Amy.

It was truly a pleasure to meet you and to have the opportunity to organize your trip. I genuinely enjoyed every part of the process, from the planning stages to seeing everything come together during your stay. Knowing that you all were able to enjoy the experience means the world to me.

I hope the journey brought you beautiful memories, special moments, and a deeper connection with the places you visited.

Wishing you all the best,
Bea.

Our family trip to Thailand was incredible. M...
Thailand | Jun 16 - Jun 30, 2025

Kristina
Kristina R.
Seattle, WA | Reviewed on Jul 01, 2025

Our family trip to Thailand was incredible. Memories to last a lifetime! Hoa planned the perfect trip for us and we couldn’t be more grateful. Thanks for everything!!

Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Jul 02, 2025

Hi Kristina,
Thank you so much for your kind words! It was truly our pleasure to help create such meaningful memories for your family in Thailand.
Wishing you many more unforgettable adventures ahead. I’d be absolutely thrilled to assist with your next journey to Southeast Asia someday! 💛
Warmly,
Hoa

A lifelong dream come true
New Zealand | Apr 11 - Apr 24, 2025

Hailey
Hailey K.
Ashburn, VA | Reviewed on Jul 01, 2025
My husband and I finally fulfilled our dream of visiting New Zealand/Aotearoa to celebrate our 15th anniversary, and we could not have done it without our KimKim agent, Uma. We had a general idea of what we wanted to do, and she helped design a travel plan that captured everything we wanted and more.
During the trip, she and her colleagues remained in touch for any questions or support we needed. There were a couple of instances where we had to adjust our plans due to the weather, and Uma...
Read more

My husband and I finally fulfilled our dream of visiting New Zealand/Aotearoa to celebrate our 15th anniversary, and we could not have done it without our KimKim agent, Uma. We had a general idea of what we wanted to do, and she helped design a travel plan that captured everything we wanted and more.
During the trip, she and her colleagues remained in touch for any questions or support we needed. There were a couple of instances where we had to adjust our plans due to the weather, and Uma and her team were ready with alternate suggestions that were equally as amazing as the original plan.
Everything was perfect--from our hotel accommodations, restaurant suggestions, rental car and ferry arrangements, and activities. We literally could not have planned this trip ourselves.
I highly highly recommend using Uma and her vast knowledge to plan your trip to Aotearoa and anywhere else in the world!

Local specialist: Uma Natarajan
Uma
Uma Natarajan
Local specialist in New Zealand | Replied on Jul 02, 2025

Dear Hailey & Andy,

Thank you so much for your kind words and the review. I absolutely enjoyed assisting you during your New Zealand Holiday.

Thank you for the lovely gift from Kentucky. It is indeed a symbol of good luck and our business is flourishing.

Please keep in touch. I would be delighted to see you again with Riley in our beautiful country .

Warm regards,
Uma

Great experience!
Japan | Jun 17 - Jun 30, 2025

M
Mike R.
Newark, NJ | Reviewed on Jul 01, 2025
Great experience! Leny was fantastic to work with and created an amazing family trip that we'll never forget! Read more

Great experience! Leny was fantastic to work with and created an amazing family trip that we'll never forget!

Hotel Reviews
Asakusa View Hotel Annex Rokku
Tokyo

Our first place in Tokyo was amazing. It was a really nice setup with a great location. I highly recommend it to anyone visiting Tokyo. It was a great spot for us.

Gora Kansuiro
Hakone

We stayed in a traditional Rokan in Hakone, which offered an interesting experience, although it's not something I would do again. The food was way too fancy for our tastes and not very kid-friendly. Also, sleeping on the floor isn't ideal for everyone. It was nice to try once.

Gion Elite Terrace

The place we stayed in Kyoto was fantastic. The hotel room was wonderful, and the location was perfect. Definitely a highlight in terms of accommodations.

Citadines Namba Osaka
Osaka

In Osaka, we stayed at Citadines Namba Osaka. It was really nice and had a great room, plus the location was excellent. Overall, very satisfied with this accommodation.

Activity Review
Self-Guided in World Fair 2025
Self-Guided in World Fair 2025
Osaka

The World Expo visit was a nightmare due to the massive crowd and the complicated ticketing system. We couldn't do anything as we didn't manage to get reservations for any pavilions. It felt like we went all the way there for no experience. Would avoid scheduling on a weekend if possible.

Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Jul 11, 2025

Welcome back home, Mike! Thank you so much for sharing your kind feedback — I’m so happy to hear you had such a wonderful family trip. It was a pleasure to help plan it, and I’m sharing in your joy! I hope we’ll have the chance to work together again on future adventures.

Warm regards,
Leny

Amazing trip to China, highly recommend this trip/kimkim
China | Jun 8 - Jun 18, 2025

E
Emma W.
United Kingdom | Reviewed on Jul 01, 2025
From start to finish we could not fault the level of service provided by kimkim. From our first enquiry right through to the end of our wonderful trip, everything was seamless. Lisa was very helpful and proactive in dealing with us and nothing was too much trouble to look into for us/answer. The guides and drivers in Beijing, Xi'An and Shanghai were all excellent and so keen to share knowledge and history of the area. The organisation was top class and we were never worried or concerned... Read more

From start to finish we could not fault the level of service provided by kimkim. From our first enquiry right through to the end of our wonderful trip, everything was seamless. Lisa was very helpful and proactive in dealing with us and nothing was too much trouble to look into for us/answer. The guides and drivers in Beijing, Xi'An and Shanghai were all excellent and so keen to share knowledge and history of the area. The organisation was top class and we were never worried or concerned about any of the arrangements.

Hotels were great - all clean and in good locations.

One thing to note (as a UK visitor) that squat toilets are common there (most/many places also have western style toilets) and toilet paper is not (as a general rule) provided in public toilets - just one thing to be aware of

A fabulous trip to China - wouldn't hesitate to use kimkim again and have already recommended them to friends.

Hotel Reviews
Novotel Peace Beijing
Beijing

The hotel was in a nice area and conveniently located to walk to eating places and shops. The reception area/foyer and bar/lounge area were very nice. The room we were in was clean and spacious but more than a little "tired" looking, particularly the bathroom/shower area which was very rusted and as a result didn't look especially clean. Staff were nice, limited English but able to communicate. Good range of options at breakfast. Beware of the bar closing earlier than stated hours, it notes being open until 11pm but when we asked for a drink one evening at 10.30pm were told the till was already closed so we couldn't get one. Overall a good experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eastern House Boutique Hotel

Hotel was lovely, spotlessly clean, nice room, not the biggest room ever but more than adequate for our needs. Little or no English spoken by staff which did make things a little challenging sometimes but nothing that couldn't be overcome. We were not in the hotel for very long but we did like it. Breakfast was good.

Staff
Cleanliness & Comfort
Sunrise On The Bund

Loved this hotel. Great location for being able to walk down and along the Bund and the hotel itself was beautiful. Room was lovely with nice toiletries in the bathroom and a nice easy chair in the bedroom. We ate dinner in the restaurant on the ground floor and very much enjoyed what we had. The staff were pleasant and friendly. The spa was also very nice - had a massage which was most enjoyable and a nice swim in the pool. Would stay here again.

Authenticity & Character
Location
It was easy walking distance to water front
Staff
All friendly and helpful
Cleanliness & Comfort
Activity Reviews
Highlights of Shanghai with Yu Garden and the Bund
Highlights of Shanghai with Yu Garden and the Bund
Shanghai

A fabulous day spent in Shanghai - view from Shanghai Tower was amazing, the Yu Garden was spectacular to see and the delicious dumpling lunch was also a highlight.

Full Day Great Wall and Olympic Park Tour
Full Day Great Wall and Olympic Park Tour
Beijing

Our stand out highlight of the holiday - it was amazing to be standing on/walking on the Great Wall. I am glad we were there early in the day, as it gets very busy, very quickly.

Quality of Experience
Guides, Drivers and Staff
Transport
See the Terracotta Army
See the Terracotta Army
Xi'an

Loved seeing the Terracotta Army - the sheer scale was breathtaking. Would highly recommend.

Local specialist: Lisa Sun
Lisa
Lisa Sun
Local specialist in China | Replied on Jul 07, 2025

Hi Emma,
Thank you for your recognition of my service and for choosing KimKim to customize this trip for you. I will definitely work even harder to provide quality service. I hope to see you again on your next trip.
Best
Lisa

A phenomenal family vacation in Thailand
Thailand | Jun 19 - Jun 29, 2025

Rebekah
Rebekah S.
Ashburn, VA | Reviewed on Jul 01, 2025
We had such a fantastic trip to Thailand! We were initially hesitant to book through KimKim because the price was so much lower than through the other travel companies we considered, but we took a chance and are so glad we did! KimKim reps met us at each airport on our trip and transported us to our hotels, taking away so much travel stress. The hotels they booked in each of our destinations (Bangkok, Chiang Mai, & Koh Samui) were all great and in fantastic locations. We knew we weren’t... Read more

We had such a fantastic trip to Thailand! We were initially hesitant to book through KimKim because the price was so much lower than through the other travel companies we considered, but we took a chance and are so glad we did! KimKim reps met us at each airport on our trip and transported us to our hotels, taking away so much travel stress. The hotels they booked in each of our destinations (Bangkok, Chiang Mai, & Koh Samui) were all great and in fantastic locations. We knew we weren’t booking luxury hotels and we didn’t expect luxury amenities, but we were very pleasantly surprised with how luxurious our accommodations were. Each hotel was very clean, very safe, and very comfortable — and had gorgeous swimming pools, very nice and spacious rooms, and delicious breakfasts included — far more than you get with included breakfasts in the U.S.
Leo, our guide in Bangkok, was a delight—striking the perfect note between taking us to all the sites and experiences we were excited about while also giving us plenty of time to rest and enjoy our vacation. We particularly enjoyed visiting the palaces and temples and trying out the foods in the markets and night markets. Leo even helped us order! We arrived in Bangkok early and had 2 days on our own. We spent those visiting Benchakitti and Lumphini Parks - which I highly recommend — and the Snake Experience, where we saw how anti venom is made by extracting venom from live cobras — this turned out to be a favorite experience of the teens in our group! We also visited the Jim Thompson House and the indoor floating market at the IconSiam shopping mall. If you have more time, I recommend all of these experiences. And, on the recommendation of a friend, we went to the Akara Sky Hanuman high rise rooftop dining & show experience— we had a blast and the views were spectacular!
The highlight of our Chiang Mai visit — and possibly of our entire trip— was the elephant sanctuary! Getting to interact so closely with the elephants was unreal. Do not skip that experience!!! The rest of Chiang Mai was less exciting — the drive to the mountain top and to see the waterfall and gardens was beautiful and easy for everyone in our group. We were worried my 75 year old mother might struggle — but easily did it all, and did it in flip flops! And the cooler temps at the top of the mountain were a welcomed respite from the heat. We also walked the city in our own to see the temples and the old wall. Protip: I asked ChatGPT to create a 3 hour walking tour that started at our hotel and took us to the major temples, then I imported that tour into Googlemaps. Worked great! Personally, I would have enjoyed having a guided tour and learning more about each temple, but the self guided walking tour was all the rest of my group was interested in after spending so much time in more impressive temples in Bangkok.
We purposely ended our trip in Koh Samui so we could have some relaxing beach time. My only criticism there is that the Pig Island excursion was awful and not something I would recommend. Instead of a charming encounter with pigs like we expected, we were told on the boat ride over that the pigs are very dangerous and bite off tourists’ fingertips EVERY DAY. They’re also quite aggressive. One sow rammed me when I was just sitting at a table because she wanted to lie where my feet were. It hurt and cut my leg and left a bruise. I would not take young children on this excursion at all because I don’t think they would appreciate how dangerous and aggressive the pigs are, and there are so many adorable piglets, I don’t think a young child would be able to resist touching them or trying to hold one.
While we were there, a pack of wild dogs attacked a piglet and began eating it live right in front of us — truly horrifying! — ans the piglet screamed for help. A group of tourists intervened to stop it and scare off the dogs, but I doubt the piglet survived. My 13 year old was crying at this point and went to go sit on the boat. And then, again and again, two or three boars chased down and raped sows in front of us, clearly against their will. At one point they did this right under a table of tourists, using the tourists to corner the sow so she couldn’t escape while 3 boars attacked her. Eventually we all sat on top of the tables for safety until it was time to leave.
The snorkeling portion of the Pig Island trip was also lackluster. Very poor visibility and a location that could be described as mid — at best.
But Pig Island was the only part of our entire trip I wouldn’t recommend, and it was so indescribably bad that we’ll be laughing about it for many years to come.
We ended our time in Koh Samui at a restaurant that was recommended by a local — Lanlandaw Viewpoint Restaurant. I highly recommend this! The front desk staff at the hotel (who were wonderful!) helped us arrange it all. A driver from the restaurant came to pick us up and then drove us about 20 minutes over rutted dirt roads up a mountain to the restaurant, which featured a spectacular overlook and view and great food. Be advised, it’s cash only —no credit cards!
All in all, a spectacular, almost seamless, vacation that was everything we hoped for and even better than we expected. We will certainly use KimKim again and we’re already talking about where we should go for our next trip!

Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Jul 02, 2025

Hi Rebakah,
Thank you so much for the review.
I'm glad you had a good time here and sorry to hear about Pig Island.
This is very helpful feedback for us.
Best,
Tina

50th birthday trip, Greece from planning to leaving.
Greece | Jun 20 - Jun 29, 2025

Felicia
Felicia H.
Sacramento, CA | Reviewed on Jul 01, 2025
Here's my full review it will be lengthy. We started planning our trip with Kim Kim about 18 months in advance. Our agent was Angela. She was very thorough and helpful throughout the whole process. The original group was around 15, which eventually whittled down to three. So as you can imagine there were many adjustments that Angela handled in stride. There was a significant time difference (10 hours), and Angela always got back to me within a day with answers to any questions that I had. I'm... Read more

Here's my full review it will be lengthy. We started planning our trip with Kim Kim about 18 months in advance. Our agent was Angela. She was very thorough and helpful throughout the whole process. The original group was around 15, which eventually whittled down to three. So as you can imagine there were many adjustments that Angela handled in stride. There was a significant time difference (10 hours), and Angela always got back to me within a day with answers to any questions that I had. I'm not going to lie I was nervous that everything wouldn't be to my liking as we're a world away from Greece. Angela took care of all our travel arrangements down to the very last detail. Day 1 we arrived in Athens, our driver was waiting for us and we were able to communicate with him before stepping off the plane using what's app. Make sure you download the app, because it is the best tool for communicating with your drivers and your travel agent during your stay. We arrived at our 1st hotel with no fuss. The only hiccup was our room wasn't available at the allotted time. We were very tired from almost a 24 hour trip so this was a little frustrating. The staff did offer us free drinks and told us to explore the city a little. We were too tired so we just waited until the room was available. Other than that the staff was helpful with things to do in our area and the hotel was centrally located. Everything was within a 15 minute walk which was perfect! Our tour guide Michael on our 2nd day for our trip to Acropolis was outstanding! I became sick on the tour and he took his time and was genuinely concerned for my well-being. I appreciated that more than he'll know. He was super friendly, answered our groups questions and very knowledgeable about Athens. 10/10 as far as guides go! I highly recommend this tour if you love history. Day 3 we're off to Mykonos. Once again our driver and ferry is set up for us. What a major convenience not worrying about how to get around Greece. The ferries are quite the experience for 1st timers. You have to get in where you fit in as far as getting yourself and luggage on board and off. 😂 But once you do it that 1st time you know what to expect. We did this 3x hopping to different cities. It was quite the experience. We were booked in club level seats so we're quite comfortable during our journey (usually 1.5 -3 hour trips). I enjoyed watching the sea each time. Mykonos Princess Hotel was so beautiful! The views were spectacular and the service was top tier! The staff was excellent and they saw to our every need. We had a boat tour that was fun as well. Next was Santorini. The views, shopping, tours were my favorite! We had land and sea tours in Santorini. The panoramic tour with Santorini luxury travels was excellent! Maria our tour guide, along with her trainee Kimberly and driver Eddy were unmatched! Maria was so welcoming I felt like I was with family. She explained the history of Santorini so well she could have been a professor. It was a beautiful outdoor history lesson. I loved hearing about the culture of this beautiful city. My favorite was the next day and we had our Sunset Catamaran tour. The boat ride was incredible. The views unbelievable! The food they served delicious. That alone cinched my trip for me! We stayed at this quaint boutique hotel, Sole d'oro. The staff was amazing and attentive here as well. Each morning they served us breakfast of our choice (included with our stay) and we ate it outside on our porch. Think little cottages with a patio. The hotel was about a 10 minute walk into the heart of shopping and restaurants. Just perfect! Our last stop was Heraklion, Crete where we stayed at the Happy Cretan Suites. Now this was my favorite resort by far! We wanted our last 2 days of Greece to just be about relaxation before our long journey home. The rooms and grounds were magnificent 5 stars all the way. We never left the resort as everything we needed was provided. Live music, massages, yoga and the food was amazing. Hands down this has been the best 50th birthday trip for me and my family. I would definitely do it again. Angela thank you for guiding us through this whole process. It was an unforgettable experience for us! Perfection! ❤️🫶🏾❤️

Hotel Reviews
Ava Hotel & Suites
Athens

Centrally located near shops, attractions, restaurants.

Authenticity & Character
Location
Location
Staff
Cleanliness & Comfort
Mykonos Princess Hotel
Mykonos

The scenery, staff are all amazing! Definitely giving you the most amazing views of Mykonos!

Authenticity & Character
Beautiful views
Location
Not to far from the heart of the city and ports.
Staff
Very attentive
Cleanliness & Comfort
Beautiful rooms
Sole d'oro Luxury Suites
Santorini

Such a cute intimate cottage feel. It feels like your at home, but better!

Authenticity & Character
Location
10 minute walk next to shops and restaurants
Staff
So attentive, patient and friendly. It was like talking to friends!
Cleanliness & Comfort
Happy Cretan Suites
Malevizi, Crete

If I could give them 10 stars I would! The beauty of the resort. The staff, amazing! The services offered, everything was excellent. It's family friendly.

Authenticity & Character
The rooms were comfortable for a family of 3
Location
You are overlooking the Aegean sea
Staff
Very friendly always did everything with a smile. Very welcoming.
Cleanliness & Comfort
Activity Reviews
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

Our tour guide, Michael was exceptional. He was knowledgeable, funny and friendly! I became ill on the tour and he made sure to take his time and was genuinely concerned. I appreciated that!

RM Round Transfers to Mykonos port area for the Cruise
RM Round Transfers to Mykonos port area for the Cruise
Mykonos

Everything was taken care of. I highly recommend arranging for any transfers and drivers. Kim Kim does it for you. It will save you the hassle of worrying how to get around the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Panoramic Tour 2025
Panoramic Tour 2025
Santorini

Maria was my favorite tour guide. She was so knowledgeable. It was like talking to my auntie telling me about my family history! I just loved her! You can tell she definitely enjoys her work!

Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Sunset Cruise 2025
Catamaran Sunset Cruise 2025
Santorini

It was amazing touring Santorini by sea. The sunset was perfection. The food was great!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rhenia & Delos day cruise
Rhenia & Delos day cruise
Mykonos

We loved going to the islands and exploring.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private round transfer anywhere in Santorini
Private round transfer anywhere in Santorini
Santorini

All of our drivers were prompt, friendly, and knowledgeable. We enjoyed talking to them about the locals and what to explore.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jul 01, 2025

Yeia sou Felicia,
I am thrilled to read through your review and know that you had a fantastic 50th birthday celebration trip to Greece with your family.
I am super happy to know that you enjoyed every moment, from transfers, hotels, to guides, and the people you met.
My team and I would love to see you come back and show you more of our amazing country!
My best to you and your family,
Angela - GA Trips team 😍🤗

Stonehedge
England | Jun 20 - Jun 24, 2025

Sara
Sara S.
Menlo Park, CA | Reviewed on Jul 01, 2025
We have used Kimkim before and loved the experience. However, this trip was deeply disappointing. My husband’s bucket list item was to do a private Inner Circle tour of Stonehenge. When we booked with Aleksandra, we specifically asked to secure this tour as soon as possible because we knew it could fill up. Her response was, “We always have guides for that. It’s no problem.” Well, it was a problem. We were at Stonehenge during the summer solstice, when it’s closed for private tours.... Read more

We have used Kimkim before and loved the experience. However, this trip was deeply disappointing. My husband’s bucket list item was to do a private Inner Circle tour of Stonehenge. When we booked with Aleksandra, we specifically asked to secure this tour as soon as possible because we knew it could fill up. Her response was, “We always have guides for that. It’s no problem.”

Well, it was a problem. We were at Stonehenge during the summer solstice, when it’s closed for private tours. Aleksandra didn’t inform us of this until right before our trip. Had we known this back when we booked three months earlier, we could have adjusted our itinerary — for example, visiting Stonehenge at a different time or going to Spain first.

Summer solstice happens at the same time every year, and Stonehenge’s closure for private tours is a predictable, annual event. If Aleksandra were truly an expert on England, she should have been aware of this and flagged it immediately. Even more frustrating, had she reached out to a guide when we requested it in March, she would have discovered the conflict then, giving us time to adjust our plans.

This was a major letdown on what was meant to be a once-in-a-lifetime experience.

There were many other things she missed the boat on. We went to castle combs for three nights with no car and no grocery store in town. There were only two restaurants in town and one you needed a reservation When we told people we had no car there they couldn’t believe it. Oh, and no taxis. So we were stuck at the same restaurant for three days. Although, lovely town. Go for only one night or just lunch.

Hotel Reviews
Fox Den Cottage
Castle Combe
Authenticity & Character
Location
Castle Combs was beautiful but nothing to do for three nights. Only two restaurants no grocery store
Staff
Neighbor doesn’t seem too happy with renters.no staff to ask questions
Cleanliness & Comfort
The Hoxton, Southwark
London

The one good thing about the trip. Hotel was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A Walking Tour of Big Ben and Westminster Abbey
A Walking Tour of Big Ben and Westminster Abbey
London

Guide was good.

Stonehenge and Bath
Stonehenge and Bath
England

We liked our guide but so many problems! For example we booked Bath but Aleksandra said oh sorry it doesn’t make sense to go to Bath. She told us a week before we left. Because of timing, we couldn’t do Bath. This was soooooo frustrating. She messed up so many times.

Quality of Experience
On our private tour, we were standing outside a fence because Kimkim messed up the tour.
Guides, Drivers and Staff
Our guide was great.
Transport
Local specialist: Aleksandra Shebaltseva

Adventure in the Pantanal
Brazil | Jun 15 - Jun 22, 2025

Dave
Dave W.
Newark, NJ | Reviewed on Jul 01, 2025
Overall we had a great time. The locations were varied and interesting. The guides and staff were friendly and accommodating, the food was delicious, and we enjoyed the activities and for the see lots of wildlife. It's a trip we'll remember for a long time. 2 areas could use improvement: 1. Managing guests' expectations. Sometimes we weren't informed about things that would have made the experience better, like that we were to spend one night on a houseboat in Porto Jofre. B/c no one told... Read more

Overall we had a great time. The locations were varied and interesting. The guides and staff were friendly and accommodating, the food was delicious, and we enjoyed the activities and for the see lots of wildlife. It's a trip we'll remember for a long time.

2 areas could use improvement: 1. Managing guests' expectations. Sometimes we weren't informed about things that would have made the experience better, like that we were to spend one night on a houseboat in Porto Jofre. B/c no one told us this, including Sara, we didn't pack clothing for the next day, toothbrushes and toothpaste, and medication. Luckily we did ok and the staff helped once they realized the situation. But all we needed was 1 guide to tell us we were going to be spending a night away from the lodge and we would've packed properly. That said, staying overnight in Porto Jofre is a must as you need to be up early to see the animals and it's too far from the lodge.

2. One guide, Yann, needs more guidance in dealing with people. He's knowledgeable in plants and animals and he did a great job helping my partner w/ a bad hip get up and down from a difficult view location and on other trails. But he could've provided more info on what we should expect, how long things take, and difficulty. By not telling us that we could swim at some waterfalls, we neglected to change into bathing suits. On a hike around the lodge, he didn't take opportunities to check in with us to see how we were doing. There was a place about halfway where my partner and another guest with a bad hip could've turned back to the lodge. Instead they ended up continuing too far and struggled to make it back. He also needs to learn to take responsibility for mistakes and apologizing. One night he told 3 of us we'd need to be up the next morning at 4:30 to take a sunrise hike when he meant 5:30. Maybe he got the numbers mixed up in English but 3 of us heard him say 4:30. He refused to acknowledge his error and apologize which made things awkward going forward.
Otherwise great trip.

Hotel Reviews
Cantos da Mata
Chapada dos Guimarães

This is essentially a collection of guest rooms run by a woman named Sandra. It's a fairly convenient location near the town and also the scenic locations in the area. Breakfast is included and was well prepared. The rooms were fine for sleeping. The shower was adjacent to the toilet and required squeegeeing to push the water down the drain and away from the toilet. This place is about 1 km down a washboard road from the main highway so be prepared for a bumpy ride to and from

Authenticity & Character
Location
Near the town and also scenic stops
Staff
The woman who prepared breakfast was very nice and did a good job
Cleanliness & Comfort
Reino Encantado Pousada
Nobres - MT

If you're going to Nobres, this is a cool place mostly b/c of easy access to the Saloda River for snorkeling. Also near the lake where macaws go at sunset. Comfortable rooms, friendly staff, and delicious food, plus lots of animals, like burrowing owls, curaçao, and macaws on the grounds.

Authenticity & Character
You'll def know you're in Brazil
Location
Has easy snorkeling and not far from lake w/ macaws
Staff
Friendly and served good food and drinks
Cleanliness & Comfort
UeSo Pantanal Lodge

UeSo is a nice place to stay in the Pantanal w/ comfortable rooms, friendly staff, and delicious food, plus lots of animals, like macaws, capybara, and caiman, on the grounds. There's also a tower you can hike to to get a bird's eye view of the landscape. But be warned, it's quite far from Porto Jofre on a washboard road where you'll spend at least 1 night on a houseboat to see jaguars, otters, and other animals. The houseboat is also comfortable, though beds are small, and also delicious food. Just be prepared for the long journey there and back.

Authenticity & Character
Well decorated, many animals around the grounds
Location
Far from Porto Jofre but that can't be improved
Staff
Most were great, one guide needs improvement
Cleanliness & Comfort
Activity Reviews
Last day at Ueso Pantanal Lodge
Last day at Ueso Pantanal Lodge
North Pantanal

Yann led us on a tour around the lodge before we had to depart for the airport. He did say the hike was 2 km but at the halfway point didn't check in to see how we were doing. This would've been a point where those who were tired could turn back toward the lodge. Instead we kept going and it was too much for some. My partner and I went a bit further but ended up leaving the tour and heading back to the lodge on our own. The ride to the airport in Cuiaba was faster than I thought. Thought it would be 3 hrs, Pedro Paolo made it in 2.

Quality of Experience
Checking in w/ guests halfway through the hike
Food
Guides, Drivers and Staff
Guide could check in w/ guests halfway through the hike
Transport
Got to airport faster than I thought
day 3 at Ueso Pantanal Lodge
day 3 at Ueso Pantanal Lodge
North Pantanal

I did a hike w/ Nour to the tower while my partner rode a horse. We saw a lot of caiman. In the afternoon we kayaked on the river.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Jaguar Full-Day Safari – From UeSo Pantanal
Jaguar Full-Day Safari – From UeSo Pantanal
North Pantanal

This was the best day of the tour. More jaguars including one swimming. A family of giant river otters. A capybara w/ birds in its ears. We felt lucky that we got to see all these animals. Followed by a long drive back to Ueso but Nour did his best to make it go fast

Quality of Experience
Food
Guides, Drivers and Staff
They're good at spotting animals
Transport
Day 2 at Ueso Pantanal Lodge
Day 2 at Ueso Pantanal Lodge
North Pantanal

We left Ueso for what we thought was a full day excursion but would return that night. Surprise! We ended up spending the night on the houseboat in Porto Jofre. Seeing jaguars was amazing.

Quality of Experience
Jaguars, wildlife along the road
Food
Food on the houseboat was good
Guides, Drivers and Staff
Wish they'd told us in advance we were overnighting on the houseboat but they were very nice once they figured out we didn't know about it
Transport
Wildlife along the way. It's a long drive.
First day at the Ueso Pantanal Lodge
First day at the Ueso Pantanal Lodge
North Pantanal

It's a bit of a drive from Nobres. We stopped at a pasteleria for lunch. which was good. One of the pastels had caiman, tastes a little like chicken. We arrived at UeSo right before dinner. Nour greeted us w/ Caipirinhas which is a good way to start the experience.

Quality of Experience
Food
Pastels are interesting. Food at Ueso is delicious and there's a lot of variety
Guides, Drivers and Staff
Transport
Welcome to Nobres - tours
Welcome to Nobres - tours
Mato Grosso Norte

Snorkeling in a river is different and cool. The current just takes you along. The lake where people go to watch the sunset is really to see dozens of macaws gather

Quality of Experience
Food
Guides, Drivers and Staff
Wish Yann had told us in advance about macaws, but he was good at positioning binoculars over phone camera lens to take closeup pix
Transport
Discovering the Chapada dos Guimarães full day
Discovering the Chapada dos Guimarães full day
Chapada dos Guimarães

A long hike to a beautiful waterfall we could swim in. The plateau at sunset.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to the Chapada dos Guimarães! First tour
Welcome to the Chapada dos Guimarães! First tour
Chapada dos Guimarães

Chapada dos Guimarães is a small cute town w/ a covered main street w/ restaurants and boutique shops. Outside the town is a scenic plateau where people gather at sunset to gaze down at the valley. There are also trails that lead to waterfalls where you can swim. It's a good intro to this part of Mato Grosso. We enjoyed the variety. It was also our first opportunity for sucos and sorvete.

Quality of Experience
Waterfalls to swim in, nice hikes
Food
Got our first taste of suco, pastel, and sorvete
Guides, Drivers and Staff
Yann was informative but wish he'd share more info ahead of time
Transport
Local specialist: Sara Martinel
Sara
Sara Martinel
Local specialist in Rio de Janeiro | Replied on Jul 03, 2025
Hi Dave,
Thank you so much for your incredibly detailed review – it’s extremely helpful both for us to improve and for future travelers. We really appreciate the time you took to share your feedback.
I’m very sorry to hear that the guide assigned to you at the lodge in the Pantanal wasn’t as empathetic and communicative as they should have been. I want to clarify that the organization of the activities included in the lodge package is managed and arranged directly by the lodge itself. This... Read more

Hi Dave,
Thank you so much for your incredibly detailed review – it’s extremely helpful both for us to improve and for future travelers. We really appreciate the time you took to share your feedback.

I’m very sorry to hear that the guide assigned to you at the lodge in the Pantanal wasn’t as empathetic and communicative as they should have been. I want to clarify that the organization of the activities included in the lodge package is managed and arranged directly by the lodge itself. This means that it is the responsibility of the on-site guide to coordinate and align daily activities with the guests, providing all relevant information such as schedules, logistics, and practical advice once the guest has arrived at the lodge.

As a result, it’s not possible for us, as DMC, to know in advance the detailed and final daily schedule-times, because these activities are discussed, agreed upon, and finalized directly between the guide and the guests. Everything related to the activities, accommodation, and so on is handled directly by the lodge.

I’m also very sorry that we weren’t informed by the lodge that they had decided to add – and essentially took the initiative to include – an overnight stay in the Porto Jofre area during your safari. We had been informed it would be a day trip, and as mentioned, any changes or adjustments are managed by the lodge and should be directly communicated and agreed upon with the guests by the guide. In your case, the guide clearly failed to do so, and we thank you for bringing this to our attention.

As soon as we found out now, we immediately informed the lodge that they failed to notify us – as the organizers and purchasers of the package you used – about this change. This was not what had been previously agreed upon for your stay. All the emails exchanged with the lodge prior to your arrival clearly stated that you would be staying at the lodge in the Poconé area only, taking a day trip to Porto Jofre to spot the jaguar round trip from morning to dawn to evening, full day tour that always works for all our customers as a day tour (it has never happened that customers have to sleep in Porto Jofre, the tour is always scheduled with round trip on the same day)

Once again, we’re very sorry the lodge made this change without informing us and you, and that your guide failed to clearly explain what was happening.

Best regards,
Sara

Our trip was great. We really appreciate Hec...
Spain | Jun 15 - Jun 28, 2025

Jenny
Jenny G.
Ashburn, VA | Reviewed on Jul 01, 2025
Our trip was great. We really appreciate Hector's assistance with the planning. All of our guides were great, with Nuno being the BEST on our daytrip to Cascais and Sintra! He was informative, kind and entertaining. Our second favorite guide was Rachel on our Cominito Del Rey tour. For the most part our drivers were also fantastic, with the exception of Julio. We had to wait a little bit for him to pick us up (even though he said he was there) but what was most disappointing was that he... Read more

Our trip was great. We really appreciate Hector's assistance with the planning. All of our guides were great, with Nuno being the BEST on our daytrip to Cascais and Sintra! He was informative, kind and entertaining. Our second favorite guide was Rachel on our Cominito Del Rey tour. For the most part our drivers were also fantastic, with the exception of Julio. We had to wait a little bit for him to pick us up (even though he said he was there) but what was most disappointing was that he clearly was not well. He coughed and sniffled repeatedly and very frequently spat out the window. I'm pretty sure as a result of his apparent symptoms our daughter who was sitting directly behind him fell ill during our trip. In fact, there were sputum tracks on the passenger side window from his spitting.

Hotel Review
BessaHotel Liberdade
Lisboa
Authenticity & Character
Location
Staff
Concierge was super helpful. Breakfast waitstaff were very kind to refill our water bottles each day for our adventures. We love the wonderful fragrance in the hotel lobby.
Cleanliness & Comfort
Activity Reviews
Flamenco Experience
Flamenco Experience
Spain

We enjoyed the cultural experience but the location could have been better to our hotel.

Algarve Kayaking Trip to Benagil Caves
Algarve Kayaking Trip to Benagil Caves
Spain

Super cool experience. Our kids loved the kayak tour and seeing the caves.

Quality of Experience
Guides, Drivers and Staff
Foodie Experience in Porto
Foodie Experience in Porto
Porto

Our guide was great. We appreciated his pride in his country and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Get to know Porto by E-bike
Get to know Porto by E-bike
Porto

This was a great way to see and experience Porto, especially with active teens.

Quality of Experience
Guides, Drivers and Staff
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Spain

Great production.

Food
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Spain

This was our least liked experience as it was difficult to take in the sights. It may have been better if both seats faced forward. (we faced each other). Our guide, however, was easy to hear as he had a headset.

Quality of Experience
Guides, Drivers and Staff
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Spain

LOVED, LOVED, LOVED Nuno!! As I mentioned before, Nuno was our favorite guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Family Friendly Seville City Tour
Family Friendly Seville City Tour
Spain

We had great tour of Seville. Our guide was very knowledgeable and clearly had a passion for history. There were a few discrepancies from the description in our itinerary and the actual tour which was fine but not sure if we actually covered all that was intended.

Quality of Experience
Guides, Drivers and Staff
Málaga Wine & Gourmet Experience
Málaga Wine & Gourmet Experience
Málaga

The tour was ok but not our favorite. I'm not sure I would call this a Wine and Gourmet experience. We had sangria but no wine. Actually, I think it was considered a Tapas tour.

Quality of Experience
It might be nice to be able to choose from menu items ( especially if you have a picky eater, like my son)
Food
Guides, Drivers and Staff
Day Excursion to Caminito del Rey
Day Excursion to Caminito del Rey
Spain

We really enjoyed this excursion. Rachel, our guide was also very good and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Jul 01, 2025

Hi Jenny!

Thank you so much for your kind words. I’m truly glad to hear that you had a great trip and that you enjoyed the planning process with my assistance. It’s also wonderful to know that Nuno and Rachel made such a strong impression.

I want to sincerely apologize for the experience you had with Julio. Your concerns are absolutely valid, and I’m very sorry to hear about the discomfort and health issue it may have caused your daughter.

It was a pleasure working with you, and I’d love to assist you again in the future!

All the best,
Héctor

Everything about our trip was exactly what we wanted and more
Wales | Jun 15 - Jun 23, 2025

Pamela
Pamela H.
Chicago, IL | Reviewed on Jun 30, 2025
Everything about our trip was exactly what we wanted and more. We truly feel like we experienced Wales. Alex did an exceptional job planning the trip. Our driver guide, Riki, was far exceeded our expectations and truly took good care of us. Being 2 senior women from Iowa, we had no idea what to expect. We felt truly safe, secure and well taken care of on our journey. The Welsh people were genuinely friendly and welcoming. The scenery was beautiful and the towns quaint. Read more

Everything about our trip was exactly what we wanted and more. We truly feel like we experienced Wales. Alex did an exceptional job planning the trip. Our driver guide, Riki, was far exceeded our expectations and truly took good care of us. Being 2 senior women from Iowa, we had no idea what to expect. We felt truly safe, secure and well taken care of on our journey. The Welsh people were genuinely friendly and welcoming. The scenery was beautiful and the towns quaint.

Hotel Reviews
The Angel
Abergavenny

Lovely room and accommodations. Delicious food. Very hospital.

Authenticity & Character
Location
Close to shops and restaurants
Staff
Cleanliness & Comfort
Llys Meddyg
Newport

Quaint 60's vibe. Very good food at the restaurant.

Authenticity & Character
Very authentic and rich in history
Staff
Could not locate staff
Cleanliness & Comfort
Spiders
Penmaenuchaf Hall Hotel
Dolgellau

Wow! Truly an experience in different way of life. Spectacular in all ways and authentic to its setting.

Authenticity & Character
Definitely updated without removing the character of a manor house
Location
Beautiful gardens and countryside! Not close to town.
Staff
Very friendly and helpful
Cleanliness & Comfort
Beautiful and clean!
The Bull Beaumaris
Anglesey

Very retro. rooms. Large and roomy. Wonderful restaurant at the hotel.

Authenticity & Character
Retro feeling and fun decor
Location
Castle within walking distance
Staff
Cleanliness & Comfort
The Relais Henley
Henley-on-Thames, Oxfordshire

Truly luxurious accommodation. Did not serve an evening meal on a Sunday. Breakfast was great. Beautiful view right along the Thames. Many shops within walking distance.

Authenticity & Character
Location
Beautiful setting
Staff
Very helpful
Cleanliness & Comfort
Activity Reviews
Thames River Cruise
Thames River Cruise
Wales

Would have liked to see more estates. Did get to watch some rowing races

Cadw Explorer Pass - 7 Days
Cadw Explorer Pass - 7 Days
Wales

Only used it 2 times and would not work on day 7 at the Castle in Anglesey.

Quality of Experience
Guides, Drivers and Staff
Transport
Portmeirion Village
Portmeirion Village
Wales

Very unique experience.

Conwy Castle
Conwy Castle
Ireland

Amazing medieval town with all the walls enclosing the city and the castle.

Local specialist: Alex Rawson
Alex
Alex Rawson
Local specialist in Wales | Replied on Jul 01, 2025

Thank you so much for your lovely review, Pamela! We’re absolutely delighted to hear that your trip to Wales exceeded expectations and gave you such a genuine sense of the country. We are so pleased to know the itinerary was spot on, and Riki clearly went above and beyond: he’s a true pro, and we’re glad you felt so well looked after.

It’s wonderful that the warmth of the Welsh people, the beautiful landscapes, and the charm of the towns all left such a lasting impression. Let us know when you’re ready to plan your next adventure and we’ll be delighted to help!

Our Edinburgh city tour was excellent. Our g...
Scotland | May 20 - May 31, 2025

William
William A.
Canada | Reviewed on Jun 30, 2025
Our Edinburgh city tour was excellent. Our guide was a passionate history student at the local university and was exceptionally knowledgeable. In contrast, our city tour of Inverness was not so great. Our guide was a local volunteer and community activist but looking back, I am not sure the tour helped us at all. Timing was poor as the market was closed when our guide took us there. Read more

Our Edinburgh city tour was excellent. Our guide was a passionate history student at the local university and was exceptionally knowledgeable.

In contrast, our city tour of Inverness was not so great. Our guide was a local volunteer and community activist but looking back, I am not sure the tour helped us at all. Timing was poor as the market was closed when our guide took us there.

Hotel Reviews
Hotel du Vin & Bistro Edinburgh
Edinburgh

Awkward location, no valet, nowhere to park.

Authenticity & Character
Maintained the character of an old building.
Location
Central location.
Staff
Not many staff.
Cleanliness & Comfort
Cameron house

One of the best hotels we have ever experienced.

Authenticity & Character
The addition to the original building was done exceptionally well.
Location
Excellent! Right on the lake!
Staff
Lots of them, knowledgeable and friendly.
Cleanliness & Comfort
Cannot get any better!
Bunchrew House Hotel
IV3 8TA

Looks great, seems understaffed. Dusty, old, needs a deep cleaning, maybe replace some carpets. My sense was that they think they are better than they are, staff are pretentious. The menu is very different, only ate there once but wouldn’t recommend the dining room.

Authenticity & Character
Old, history. Felt like a castle.
Location
Need a taxi or car. No Uber in the north regions.
Staff
All were fine, when you could find someone. No one at the front desk.
Cleanliness & Comfort
The Marcliffe Hotel & Spa
Pitfodels Aberdeen

Staff excellent. Parking is a problem with construction and loss of land to an adjacent development.

Authenticity & Character
Golf theme and many famous golfers have stayed here.
Location
Remote from downtown.
Staff
The bellman was a character, joking, making us smile and a true loyal employee.
Cleanliness & Comfort
Virgin Hotels Edinburgh
Edinburgh
Authenticity & Character
Old building, well maintained and renovated.
Location
Walking distance to everything!
Staff
Helpful, available and friendly.
Cleanliness & Comfort
Activity Reviews
Explore Glen Affric, Culloden, and Clava Cairns Tour
Explore Glen Affric, Culloden, and Clava Cairns Tour
Inverness

Very interesting.

Quality of Experience
History
Guides, Drivers and Staff
Transport
Microphone did not work.
Private Inverness Walking Tour
Private Inverness Walking Tour
Scotland

We could have done this walkabout on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Exploration of Haddo House
Guided Exploration of Haddo House
Aberdeen

This location is off the beaten path but an important part of our trip because of family connections. We were pleased to see a photo of our great grandfather in the wall of the cafe!

Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh

Our guide was passionate, knowledgeable and a pleasure to be with.

Quality of Experience
Learned so much history.
Guides, Drivers and Staff
Transport
We met at the hotel entrance.
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jul 07, 2025
Hi William, Thank you so much for your thoughtful review! I’m so glad to hear that you had an excellent experience on your Edinburgh city tour, and I’m especially pleased that our passionate guide added so much to your visit. It's wonderful to know that you enjoyed the history and insights. I truly appreciate your feedback on the Inverness tour as well. It’s always helpful to hear what can be improved, and I will certainly take your comments into consideration, thank you. I’m also grateful... Read more

Hi William,

Thank you so much for your thoughtful review! I’m so glad to hear that you had an excellent experience on your Edinburgh city tour, and I’m especially pleased that our passionate guide added so much to your visit. It's wonderful to know that you enjoyed the history and insights.

I truly appreciate your feedback on the Inverness tour as well. It’s always helpful to hear what can be improved, and I will certainly take your comments into consideration, thank you.

I’m also grateful for your insights on the accommodations. It's fantastic to hear that some of the hotels provided exceptional experiences, like the Cameron House, which clearly made a lasting impression!

Thank you again for taking the time to share your experiences. I hope the memories of your trip to Scotland stay with you for years to come!

Warm regards,
Kate

2nd trip with KimKim, we will be back for round 3!
Japan | Jun 21 - Jun 28, 2025

Luke
Luke B.
Seattle, WA | Reviewed on Jun 30, 2025
Everything very helpful and always very responsive. This was our second time using KimKim (first time Iceland, this time Japan) and we will definitely do so again. We were a little spoiled with amazing deeply customized support for Iceland, but our Japan support was still excellent - highly recommend! Read more

Everything very helpful and always very responsive. This was our second time using KimKim (first time Iceland, this time Japan) and we will definitely do so again. We were a little spoiled with amazing deeply customized support for Iceland, but our Japan support was still excellent - highly recommend!

Hotel Reviews
The Blossom Kyoto
Kyoto

Perfect for families

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Laforet Club Hakone Gora Yunosumika
Hakone

Great layout in family suite. The private in-suite onsen was fantastic for our small family!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Jul 15, 2025

Hi Luke,
Thank you so much for your heartfelt feedback. We're truly grateful for the opportunity to help you create such a memorable journey. I hope your third trip on kimkim will be just as amazing!
And if you—or your friends and family—ever come back to Japan in the future, don’t forget, I’ll always be here for you!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

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Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.