Kimkim Trip Reviews

This was our first trip to Europe and we were unsure about so many things. We took months to plan our itinerary and dumped our disorganized ideas into Audrey's lap. Unfazed, she helped us to plan out a near perfect vacation in France. And, when we had several transportation and housing issues, Audrey used her time and talent to help things run smoothly again. Because of her going the extra mile for us, we will continue to use kimkim as our travel agent, and if we return to France, we will ask for her again. She was wonderful!

Elena was a pleasure to work with. She listened to our requests and worked them into our itinerary seamlessly. She was on top of everything. Couldn't be happiery with this experience. Highly recommend KimKim.

Hotel Reviews

Heliotopos Hotel

Santorini

The staff bent over backwards to be of service. Top notch.

Authenticity & Character

Location

The views from our room were simply breath taking. And the sunsets were magical.

Staff

Cleanliness & Comfort

The rooms were very clean. But a little tired. The rooms were spacious but could use some modernization. But all that said... I would go back.

Antony Suites

Naxos

Loved the location. So close to everything. Our rooms were clean and spacious. Their customer service was top notch. I would go back in a heart beat.

Authenticity & Character

It is a small hotel so the staff care and you can see and feel that.

Location

Close to the beach, food and shopping.

Staff

Cleanliness & Comfort

NLH Monastiraki

Athens

Loved the location. Our room was neat, clean and spacious. The common space was always clean. Couldn't have been happier with the choice. I would go back again!

Authenticity & Character

All the staff were extremely friendly

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santorini Greek Food and Wine Tasting

Greece

Awesome experience. The tour was well organized and the team was awesome. Couldn't have been happier.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Santorini Wanderlust

Santorini

This was another great tour. Experienced the culture and the food. Knowledgeable guide and a tonne of fun.

Quality of Experience

Wasn't sure what to expect but we had an amazing day. Learned lots about the islands culture and especially wine!

Guides, Drivers and Staff

Transport

Nature's Path

Naxos

The best way to understand people is to immerse yourself in their culture... Walk in their shoes. And this tour was the perfect opportunity.

Quality of Experience

Our guide was knowledgeable and fun.

Guides, Drivers and Staff

Transport

Acropolis & Flavors Combo Tour

Athens

Best activity we did in Athens. Informative and fun. I couldn't imagine not using a guide for this experience. Totally awesome!

Quality of Experience

First time I used thos service and was blown away!

Food

Guides, Drivers and Staff

I loved that every detail was planned and executed to perfection

Transport

Friendly and on time!

Kateryna was a pro. All of her arrangements went perfectly. A big favorite was the Manor House in the Cotswolds. The tour guides in London and Edinburgh were A+. Every detail was carefully planned, and we had smooth transitions for 4 separate destinations. We will definitely use KimKim in the future. It provides the ability to travel without being a part of a big group tour, and pick the type of experiences we enjoy.

Hotel Reviews

The Tower Hotel

London

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Sanctuary House Hotel

London

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Virgin Hotels Edinburgh

Edinburgh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

N°11 Boutique Restaurant and Rooms Hotel

Edinburgh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rocpool Reserve Hotel

Inverness

My favorite of the journey for the staff, food and room amenities.

Authenticity & Character

Location

Staff

This staff works hard and all are lovely people.

Cleanliness & Comfort

The Manor House

Castle Combe

Couldn't be a more beautiful setting.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Explore Glen Affric, Culloden, and Clava Cairns Tour

Inverness

Delightful guide, Camille. We loved this nature experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Inverness Walking Tour

England

Great, smart guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Shakespeare's Stratford and Cotswolds Private Tour

England

Loved the singing driver, Chris!

Quality of Experience

Guides, Drivers and Staff

Transport

Thames Cruise with Dinner

London

This was not our thing. Food was very good but we should have realized before we went that this was too touristy for us. Not your fault.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Royal London Tour: Changing of the Guard and More

London

Quality of Experience

Guides, Drivers and Staff

Transport

Tower of London Beefeater Welcome & Crown Jewels

London

Our tour was not obvious to catch and general tours were over-crowded. We were very lucky and joined a tour put on by The Tour Guy after not being able to use our tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Discover London in a Private Black Cab

London

Quality of Experience

Guides, Drivers and Staff

Transport

Overall, we had an amazing trip! Here are some highlights for Kim Kim…
Gummi was great to work with, Thor was absolutely fantastic and knowledgeable. The walking tour with Bonnie was a 10 out of 10 Bonnie is way underrated! The rental bus was perfect size and comfortable.

The Lava tunnel was just ok- cool but we found it a little boring and expected more of a challenge. The glacier ice cave was also very cool to see but also a little under whelming. The road in to the ice cave was a very long drive, once parked we expected to walk more once we arrived.
My advise would be to ask about your groups physicality level and understand how much walking/ hiking you group would like to achieve per stop. Iceland is stunning and so beautiful but requires significant drive time from thing to thing.. more than we expected (with not enough steps inbetween). We were cracking up that everything takes at least a hour to drive too. BUT because we spent less time on foot we were able to see some many beautiful spots so maybe I’m wrong, but we could have walked more.

Sky lagoon and blue lagoon were fantastic. Sky was our favorite. Fontana was just ok it was under construction during our visit. The wine bar tomato restaurant is something I’ll dream about!! The food and drinks were unreal and delicious. We were soooo happy to be in the wine bar area as a group not the actual greenhouse restaurant.

Lastly our weather was perfect. We were soooo happy & lucky. We made so many memories, thank you for keeping our group together as one unit! We all live in different locations & multiple cars would have been a huge challenge. All reservations went smoothly and we were grateful to have Thor translate for us. I will definitely use and recommend kimkim in the future for group travel! Well done

Activity Reviews

Glacier Ice Cave Experience as part of a Multi Day Private Tour

Iceland

Poor advertised. Instagram photos may have created false expectations. Also, it was unclear that it was an hour ride in. In an hour ride out. The ice cave itself took us five minutes through and out of since it was so incredibly short. It’s incredibly cool and beautiful, but we expected more and wanted more once we got out of the van.

Quality of Experience

Guides, Drivers and Staff

Poop

Transport

Lava Tunnel Activity

Iceland

We were expecting to walk more. It was a quick walk in and out. Interesting but felt like a tourist

Quality of Experience

Mo

Guides, Drivers and Staff

Transport

Icelandic Food Walk

Reykjavík

Bonnie was amazing!!! Completely underrated!!

Quality of Experience

Guides, Drivers and Staff

Transport

Very pleased the way Kim Kim planned my trip loved that the tours were a small group . All details about pick up and drops off ,transfers , etc. The drivers always on time . Very nice hotels , very good suggestions for restaurants and places to see in our free time. Loved the way activities and tours were planned but also that they gave us free time .to explore in our own . Totally recommend this agency it is amazing.

Hotel Reviews

Avra Hotel

Rafina, Attica

Very clean and nice. , and close to the airport which was very convenient

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Blue Dolphins Hotels & Villas

Firostefani, Santorini

Spectacular view , very close to store and reastautant , very clean . Staff was very nice and helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The George Hotel

Mykonos

Beautiful view , very clean , very amigable staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Athens Manor Houses

Athens

Very good location close to restaurants , walking distance to the center . very clean and nice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Local Transfer in Athens

Greece

All tranfers were very easy , drivers always on time , we didnt have to worry about anything very nice people . We had a very good experience

Quality of Experience

Guides, Drivers and Staff

Transport

Premium Sunset Catamaran Cruise in the Caldera lagoon

Santorini

The mos beautiful sunset view . The staff were very nice , very amigable and funny , food included delicious ., nice music , very relax tour. The water very cold or as they said refreshing but once you jump in you soon get used to it and dont feel so cold anymore. Totally recommend it

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Santorini Highlights with Wine

Greece

Very pretty walk in the city, learn the history and their way of living. , very easy and relax tour , always wear confortable shoes and clothes lots of walking.

Quality of Experience

Guides, Drivers and Staff

Transport

Acropolis & Athens Mythology Tour

Athens

Very interesting and educative tour .needa to wear very confortable clothes ans shoes , lots of ups and downs but totally worth it . The tour guy very nice and experienced

Quality of Experience

Guides, Drivers and Staff

Transport

My experience with Kim Kim and their representatives in Borneo was outstanding. I randomly chose this agency after reading a few reviews and feel very fortunate for this decision. Working with Nick was easy. He is based in Sarawak, although Kim Kim head office is in Colorado, USA. Nick was quick to respond and made changes based on our needs. We booked a private tour with Kim Kim and we got great service, accommodations, food etc. Our itinerary took us to Brunei and then Miri, Mulu and Kuching in Sarawak. Our guides, Willy, Brenda and especially Isa in Kuching, were engaging and informative. We did a lot of hikes in extremely hot and humid conditions in the national parks, so be prepared for this. My husband and I are in our mid 60s and not in top physical form but we managed most of it, but slowly. The caves in Miri and Mulu were exceptional and well worth this effort. We based in Kuching for three nights but in hindsight, I wish I had one more day there, as I didn’t see as much of the city as I would have liked. From Kuching, we drove to Bako National Park and Semenggoh Wildlife Centre, where we saw orangutans, proboscis monkeys, macaques, silver-leaf monkeys, bearded pigs, pit vipers and more. It was incredible. On a river cruise at sunset, we saw a massive saltwater crocodile, monkeys, many birds like the sea eagle and then fireflies. The latter was absolutely magical. For those deciding Sarawak over Sabah, we chose Sarawak due to warnings issued by the Canadian government for Sabah. We met other travellers who had been to Sabah and said it was fine but I was concerned and therefore extra cautious. We missed out on the sun bears but otherwise felt that we got the better experience. It wasn’t crowded in September and for the most part, we didn’t get much rain. Overall, we had an incredible visit in Borneo and would highly recommend taking a tour with Kim Kim and seeing this stunning region.

All in all we had a trip of a lifetime. We had so many guides, all of which were phenomenal!! Fabio put together a memorable trip for us, responsive, caring and enthusiastic. Thank you and would highly recommend going with Fabio!!!

Hotel Reviews

Grand Hotel Ambasciatori

Sorrento

phenomenal location

Authenticity & Character

Location

Staff

Cleanliness & Comfort

U-Visionary Roma Hotel

Rome

modern and dark

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Golden Tower Hotel & Spa

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cà Bonfadini Historic Experience

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Free afternoon in Rome

Rome

Quality of Experience

get used to people

Guides, Drivers and Staff

Transport

Amalfi Coast Road Trip - Visit Amalfi & Positano | Private Tour

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discover the Art and Flavors of the Amalfi Coast: A Full-Day Immersive Experience

Italy

Quality of Experience

Guides, Drivers and Staff

Walter was with us for several days. Very kind and patient!!

Transport

Private Tour of the Vatican Museums & Sistine Chapel

Rome

Quality of Experience

Guides, Drivers and Staff

Laura is brilliant

Transport

Private Colosseum & Roman Forum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Day Trip to Siena & San Gimignano | Lunch & Wine Tasting Included

Florence

Quality of Experience

Guides, Drivers and Staff

Enea is a rockstar

Transport

Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Renaissance Walking Tour of Florence with David

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Food Tour

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

This was an amazing trip filled with a variety of activities that kept us moving and immersed in the local culture and history. The sunset views from the top of Marjan Hill in Split were breathtaking! Views from the fortress in Hvar were incredible both during the day and the night. We even hiked to the top of Mount Srd! You need a good set of walking shoes for this trip! Walking the walls of Dubrovnik while the sun was setting cast the perfect light for pictures. Wine tasting and biking were also fun adventures! There is so much to see and do! We felt safe even at night. Thank you 🇭🇷!

Hotel Reviews

Hotel Ivka

Dubrovnik

Authenticity & Character

Our room was lovely with plenty of space.

Location

This hotel is just below the bus stop. It is a short ride (10-15 minutes). You can get tickets in the lobby. It is easier and cheaper to buy ahead of time but you can use a credit card on the bus.

Staff

Cleanliness & Comfort

Pharos Hvar Bayhill Hotel

Hvar

Authenticity & Character

Some rooms are very small but they make great use of space. There is room for luggage under the beds and furniture is full of shelves and cubbies. The rooms were very clean. We had a junior suite and it was very large and comfortable.

Location

This hotel is a short walk to the town. It is up on the hill so keep that in mind. (Most places require walking with stairs.)

Staff

Cleanliness & Comfort

Garden Apartment Hotel

Split

We arrived at night and we were unsure of this hotel’s location. The location was one of the things we loved the most! You can walk up the stairs to the most beautiful viewpoint in Split just outside your door. We were in the first unit and had a nice little balcony with a view where we could relax. (I am not sure if all rooms have this lovely view.). You need to keep in mind it is an older room, but the bathroom is beautifully renovated. The place was extremely clean too!!! ( I would recommend better pillows. ) The staff was very friendly and helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

E-bike tour in Dubrovnik with wine tasting and snacks (small group)

Dubrovnik

Adrian was a wonderful guide! It was wonderful to learn all about his life in the small town and bike the beautiful countryside! We felt safe on the roads and the e-bike made the adventure fun instead of grueling! The lunch and wine tasting were lovely! This is a fun activity for anyone wanting to get out of the city and explore the countryside! Thanks Adrian!

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Dubrovnik's Old Town

Croatia

Once again we had a wonderful tour guide who shared all about the history of the city. A small group was perfect for a personal experience where we could talk and ask questions. What a beautiful city to explore!

Quality of Experience

Guides, Drivers and Staff

Transport

Hvar Wine Tasting Excursion

Hvar

It was wonderful to meet Maria and for her to share her knowledge of the area while we drove to our tastings. Everyone was friendly and welcoming!

Quality of Experience

Guides, Drivers and Staff

Transport

Day trip to Krka National Park

Croatia

The park was a beautiful park with the sound of rushing water everywhere you went. The walking was fairly easy on well taken care of boardwalks. It was nice to explore outside the city for a few hours. It is close to split and can walk through in an hour or so. A nice change from the city if you need an activity!

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Walking Tour of Split

Split

It was great to have such a wonderful, small group tour! We were able to have conversations and ask questions which made this experience more personal. Our guide was knowledgeable and friendly! It is nice to learn about the history of the city you are visiting!

Quality of Experience

Guides, Drivers and Staff

Transport

We had an amazing trip around Colombia experiencing the art, culture, food and of course the coffee in this beautiful country. All our guides were so informative and helpful; Ricardo in Bogota was so knowledgable kind and interesting,.....in fact none of them disappointed in anyway. Columbia is a vibrant, extremely friendly and interesting country with a rich cultural heritage. I would not hesitate in recommending it as a great holiday destination and I would definitely recommend kimkim for its professionalism, choices of accommodation and tour guides and overall attention to detail.

We had a great time and thank much to Ivan and Sarah for listening to our requests....they were hands on and very easy to talk to, response time was very quick. Would recommend them to other friends in the future.
The chosen hotels were also great but if there was 1 we would have changed it would be having something close to a beach on the last leg in Dubrovnik or having a pool to relax in. The guides that were chosen were all good.
If we were to plan anything in Croatia again, would not hesitate to contact Ivan and Sara again!!
The places we chose were all as we expected - BLUE Cave and Plitvice lakes tops!! Thank you for a memorable trip.

We had a great trip. It was good to have the driver meet us at the airport so that we would know where to go. All of the transportation connections were excellent. The representative took us from the hotel to the train station so that we were at the right train and right car for the next train we knew what to do and did not need help. The boat trip from the airport to the hotel in Venice was a great experience. We enjoyed walking around Venice and the tour guides were excellent. The tours were excellent as we learned more being a group of three than a group of 20. We could ask questions at leisure. Sorrento was nice even though it rained each day for three hours as we got rain slickers for 2 dollars and an umbrella and walked about like everybody else did. The trip to Pompey and the trip to the winery were fun. There was so much history to learn. The trip to Rome was great by train, comfortable, had wifi and served snacks. The food was great in all places. It was tasty and flavorful to the last bite. We had a tour of the Vatican and the Colosseum that were great. All of the hotel accommodations were what we expected. We had a great trip and look forward to using Andrea again as the process was seamless and without any stress for me to figure out what we should see, when and how. This was a great trip that we enjoyed very much.

Hotel Reviews

Hotel Smeraldo

Rome

We had a water leak from upstairs and it drained into my suitcase so they immediately changed the room and had my clothing cleaned.

Authenticity & Character

nice hotel

Location

close to everything

Staff

very attentive

Cleanliness & Comfort

very clean

Hotel Continental

Sorrento

very classy hotel

Authenticity & Character

classic

Location

close to the center of Sorrento with shopping

Staff

very attentive

Cleanliness & Comfort

very clean

Hotel Flora Venice

Venice

pretty hotel located right in the middle of Venice near all of the shopping.

Authenticity & Character

pretty hotel very rustic

Location

Staff

very attentive

Cleanliness & Comfort

impeccably clean

Activity Reviews

Vatican Museums and Sistine Chapel - private guide

Rome

Great to be in the place where you can imagine being out in the crowd where the Pope had been in the balcony out welcoming the crowds of people to the Vatican.

Quality of Experience

so much history that was very rich

Guides, Drivers and Staff

attentive

Transport

on point

Colosseum and Roman Forum - Private guide

Rome

Great history to learn how Rome was built on multiple levels

Quality of Experience

The colosseum is an amazing place to see

Guides, Drivers and Staff

very helpful

Transport

clean and comfortable

Rome Private Guided Walk

Rome

It gave an orientation of Rome so that over the next three days, we were able to navigate independently.

Quality of Experience

Guides, Drivers and Staff

Transport

perfect The train was amazing, clean, comfortable

Day trip to Capri Island from Sorrento - small group

Italy

It rained so we did not experience.

Quality of Experience

weather did not permit this activity

Guides, Drivers and Staff

weather did not permit this activity

Transport

weather did not permit this activity

Pompeii ruin visit with a private guide

Italy

He was very insightful about the ruins and how life actually was at the time.

Quality of Experience

definite learning experience, very knowledgeable

Guides, Drivers and Staff

On time and took care of her belongings while we enjoyed the tour

Transport

informational as well

Wine tasting in Pompeii area including light lunch

Italy

The food was great and flavorful and the wine was delicious.

Quality of Experience

everybody was treated as if they were the only patron present

Food

flavorful to the last bite, not sure I will be able to eat an American pizza again

Guides, Drivers and Staff

The mercedes transport vans were comfortable and roomy.

Transport

It was good to have somebody looking for us.

The Jewels of Venice (St. Mark & Doge Palace)

Venice

Interesting to learn how Italy transformed to a unified country.

Quality of Experience

Guides, Drivers and Staff

Transport

punctual and on point

Hidden Venice and cicchetti experience

Italy

It was fun to eat like everyday Italians do.

Quality of Experience

food was delicious

Guides, Drivers and Staff

excellent, punctual and responsive

Transport

very punctual and got us to the right place at the right time with no stress

Pedro was amazing to work with during the whole experience. He was knowledgeable and helpful in the whole pre trip process. His suggestions were great and he understood and put together a plan that fit well with our desires and limitations. During the trip he was extremely available to answer questions and worked seemlessly with changes we had to make(my error not his).
All in all, an outstanding experience.

I would highly recommend KimKim and Pedro!

Our guide, Mai in Hanoi was amazing! She was super knowledgeable about the culture and history of Vietnam. We learned so much from her. She was always prompt with our drivers and kept us on schedule without feeling rushed.
Our guide, Zo Zo in Sapa was also a fabulous guide. We did a six mile trek with her and she was great in giving us the lifestyle of the Vietnamese in the mountains. We also went to the temples on top of indochina. Amazing trip!

The struggle is real!! I really want to give a 5 star review and would have preferred the choice of 4.5 or 4.75 stars because although we had a rather upsetting start - the issue was addressed without so much of a heartbeat and we ended up being very pleased with the service we received. I found Ariana to be intuitive to what we were looking for in our trip. We had to make only a few revisions to the initial booking because she listened to us; and generally knew what questions to ask. She was a pleasure to work with.

We had two problems in the actual trip - one at the beginning and one at the end. We are in our mid-70’s and requested that there be no hotels without luggage service because it was difficult for us to handle. We had arranged for private transfers and drivers to help with that problem. There was a issue with the initial transfer from the train station but after they were made aware of our stated expectations the CEO stepped in and took care of the problem.

The second issue they are likely not aware of because it happened the last night of our trip. The hotel they booked us in at Lake Como (Alberto Terminus) had live “music” the night before we flew out of Milan. It went on until 11:30pm and it was directly below our room . The hotel was extremely rude when we attempted to address the issue with them. There was nothing they were willing to do to make our last night comfortable. They even told us that there was no management on site to address our complaint that we were never told that they have live music EVERY Thursday and Sunday night. We would have chosen another hotel. I’m doubtful that Story Walking Tours knows of this - but hopefully they will address it going forward. I don’t blame them for it - and I only mention it so that they can take it into consideration when booking other guests. All in all - we are grateful for our experience with StoryWalking and are thinking of using them for our next vacation if they work the area.

Hotel Reviews

Albergo Terminus

Como

The atmosphere was wonderful but what they forgot to mention was that they have LIVE MUSIC EVERY THURSDAY AND SUNDAY EVENINGS, DIRECTLY BELOW OUR ROOM. The room we booked was one of their best rooms until you find out that if you need to get rest on a Thursday or Sunday night - it will be almost midnight before that occurs. The staff was rude, not at all concerned with our comfort and totally unwilling to do anything about the inconvenience that we suffered. I would NEVER stay at this hotel again. It really is a shame because the food at their restaurant was exceptional and the atmosphere was great - the bed was rock hard and the “music” unbearable! The staff at night should be fired.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Torretta

Manarola

We absolutely LOVED EVERYTHING about this hotel. The room was fantastic, the reception when we arrived made us feel very special and the staff could not have been more attentive. I must say that you haven’t had breakfast until you’ve eaten at La Touretta! This is a true Boutique Hotel and we loved every minute we were there. So quaint and beautiful with an exceptional staff. We could not have been more happy!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Montecarlo

Venice

The location was 5 star, the rooms were 3 star. Overall we were satisfied with our stay. Nothing exceptional but it met our basic needs and it was in a fantastic location for us.

Authenticity & Character

Older but very clean.

Location

Very close to St Mark’s Square

Staff

Not overly friendly but not rude.

Cleanliness & Comfort

Very clean but the bed could have been more comfortable

Activity Reviews

Cinque Terre Full Day Tour with Lunch in a Vineyard

Italy

This was probably our best guide. She was fun to be around and knowledgeable. She was great at gearing her pace to one of our group who needed extra time.

Quality of Experience

Overall it was great - because of the guide

Food

The lunch in a Vinyard was so-so. The food was okay but very plentiful. Service was extremely slow and the staff was all business - not at all personable.

Guides, Drivers and Staff

Our guided was wonderful.

Transport

It was just okay - we took a taxi and were overcharged

Cinque Terre Trekking & Train Card

Italy

This was our best guide of the trip. We loved our time with her. The lunch service was extremely slow and the staff at the vineyard were not at all friendly. I might pick a different location.

Quality of Experience

Our guide was a 5 star the rest mediocre.

Guides, Drivers and Staff

Transport

Storywalking Experience: Navigating Venice's Hidden Corners, Murano's Artistry & Charming Burano

Venice

This was quite enjoyable. The guide was pleasant and knowledgeable.

Quality of Experience

everything we saw and did was interesting and fun

Guides, Drivers and Staff

Knowledgeable guide, interesting sights and a great day

Transport

Boat ride was fun and interesting

Boat Tour in Cinque Terre

Italy

This was cancelled due to weather

Private Gondola Tour With Serenade

Venice

The “vocalist” left a LOT to be desired. He used his iphone to read the lyrics while singing. He had a mediocre voice at best. The guitarist was wonderful but neither one of them even spoke to us when they got on the gondola. They provided to atmosphere at all.

Quality of Experience

Hire people who can sing and know the lyrics

Venice Walking Tour with St. Marks Basilica Access

Italy

The guide on this tour was very hard to understand. She was very nice but I would not hire her again for an English speaking group because her accent makes it almost impossible to understand what she is saying.

Day-Use Room at your Hotel

Italy

Convenient location and sufficient for what we needed!

Quality of Experience

everything We needed was close by.

My husband gave Noga an idea of what we like to do on vacation and the level/length of hikes we enjoy. Noga gave us terrific suggestions. The hikes were stunning and got us away from the tour bus crowds. We also enjoyed the accommodations KimKim booked for us.

We chose Kim Kim because the initial questionnaire was an excellent way to describe our wants. Kateryna then took that information to present a very good initial plan. She worked with us to modify the plan to our final liking. She was top notch all the way, i cannot applaud her enough.

When we arrived at LHR our driver was not there to pick us up. Thinking “oh no”, i began to try to and find out what to do next when i received a text that a replacement driver was on his. What started out as a negative turned into a positive because your team was on top of the situation. Bravo!

I am going to send Kate more info about specific experiences, but it is worth noting that our black cab guides Jack and John were wonderful as was Delianne for our walking tour. Also, the Restaurant 1890 dinner was an unforgettable experience. Wimbledon was an extraordinary tour and experience! And, we really enjoyed the (long) day in Cotswold.

We didn’t get much out of the Tower of London tour - the line to see the Crown Jewels was so long it was essentially prohibitive for me because of my walking/standing limitations. If i had it to do again, i would skip the Stonehenge/Windsor Castle/Bath tour. Stonehenge wasn’t worth the trip in a crowded bus. We had way too little time at Windsor Castle. And while Bath was a nice city, again I’m not sure worth the trip. Having it to do over i would skip Stonehenge (pictures and write ups cover it nicely) and Bath and i would take a train to Windsor Castle and spend much more time there. I have seen Phantom twice in NYC and once in Toronto and. while enjoyable, i felt the London production was somewhat scaled back from those shows.

Hotel Review

Great Scotland Yard Hotel

London

First class hotel. Location was superb! Accommodations were very comfortable. Service was excellent. Front desk was a little confrontational. Restaurants were not exceptional, but very nice.

Authenticity & Character

Location

Close to everything with good transportation options.

Staff

Cleanliness & Comfort

Activity Reviews

Cotswolds Private Tour

England

Highly informative and enjoyable tour. John, our guide was very good about accommodating us throughout the day. It took us 11 hours but was well worth it . Being there is like stepping back in time!

Quality of Experience

Guides, Drivers and Staff

Transport

Tasting Menu at Restaurant 1890 by Gordon Ramsay at The Savoy Hotel

London

A lifetime memory. The food was very nice. the presentation and service were exceptional.

Wimbledon Lawn Tennis Museum and Tour

London

We learned so much and had a very enjoyable time. They were gracious about letting me use a wheelchair to avoid the walking.

Stonehenge and Windsor Castle from London

London

See my earlier review.

The Royal London Tour: Changing of the Guard and More

London

Delianne was a delight and we learned a lot while having an enjoyable time. She was particularly cooperative about my walking limitations.

Tower of London Beefeater Welcome & Crown Jewels

London

Beefeater group was too large. I couldn’t stand in the very long line to see the Crown Jewels.

Discover London in a Private Black Cab

London

Our guide, Jack, was very knowledgeable and fun. I wish i had asked to see Abbey Road.

Sarah and Ivan with Royal Croatian Tours put together the most amazing 2 week trip for my wife and me. It was seamless! Everything was planned perfectly. Great hotels, B&Bs, tour guides and resturant suggestions were outstanding. Best trip ever. You can't go wrong with Sarah, Ivan and Royal Croatian Tours!

We enjoyed our trip and covered most of the country. Porto, Ciumbra, Lisbon, Ibidos were great places to visit.

Hotel Reviews

Lagos Avenida Hotel

Lagos

Authenticity & Character

Location

I

Staff

Cleanliness & Comfort

Évora Olive Hotel

Évora

Authenticity & Character

Location

On

Staff

Cleanliness & Comfort

The grounds were not overly inviting, could be better maintained

MeraPrime Gold Design Hotel

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The decor is a little outdated as needs updating

Sapientia Boutique Hotel

Coimbra

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Editory Garden Porto Hotel

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Scenic Algarve E-Bike Private Experience

Portugal

It was supposed to be a private tour but we found out the day before that it was going to be a group tour and we were not offered an alternative.

Quality of Experience

Évora Cork and Castle Tour

Évora

The tour was supposed to be 3 hours and it was shorter by 1 hour. The guide told us that we didn’t spend enough time at the store and the tower of the castle was closed so it made the tour shorter. She should have adjusted her plan and improvise to add another element to the tour since she is a tour guide knowledgeable in the area. The cork tour itself is not enough for a tour you should add a winery tour to make it worth it.

Quality of Experience

Guides, Drivers and Staff

Transport

Sintra Heritage Hike: Hidden Secrets

Portugal

Our guide was excellent and we enjoyed the steep hike up. He took us to a nice coffee shop and we enjoyed his company.

Quality of Experience

Guides, Drivers and Staff

Transport

Porto Cooking Class

Porto

We didn’t have the cooking class but the local food tour. It was fine but the tour guide was more interested in talking about himself and his drinking adventures than educating us on the local food and drinks. Not impressed I heard from other tourists that they had a great time so I would say that the activity can be great if you have a good guide.

Quality of Experience

Food

Guides, Drivers and Staff

Get to Know Lisbon with a Local

Lisbon

Quality of Experience

Guides, Drivers and Staff

Day Excursion to Douro Valley: Wine Tasting & Hiking Routes

Porto

Quality of Experience

We were told that we would go to a winery in the itinerary but on the day of the activity they told us that the hike was too long so we would have lunch at the local restaurant and we would a stop to have a glass of wine on the way back. What is the point of going to the Douro Valley if you don’t visit a winery and the local wine? In the end our driver found a solution and we got to visit a winery but the agency dropped the ball.

Guides, Drivers and Staff

The driver save the day and made things right!

Transport

Hiking & Cultural Excursion in Peneda-Gerês National Park

Porto

We were expecting to hike for at least 2-3 hours but the hiking was quite shorter than expected and others in the group were also surprised. The drive to get to the park was almost 2 hours each way and the van was extremely uncomfortable with too many people which means that we have to change seats along the way so people would take turn sitting at the back of the car. This is not acceptable for a 4 hour ride on the highway.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Get to know Porto by E-bike

Porto

The tour was supposed to be 3 hours but it only lasted 2 hours so we didn’t get the full value. I think the description needs to clearly reflect that duration of the activity to avoid disappointment

Quality of Experience

Guides, Drivers and Staff

The trip was flawless! Racquel was so responsive and helpful. She made our trip memorable and stress free. We highly recommend her and the team!

Hotel Review

Jardim da Batalha Boutique Hotel by Shiadu

Porto

Wonderful breakfast. Attentive staff. Convenient location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Vintage Car Tour of Porto

Porto

Our tour guides were so sweet and kind and informative.

Quality of Experience

Guides, Drivers and Staff

Soooooo sweet and caring. Loved them both!

Transport

the hotels were all excellent choices
all but one of the guides were excellent, with the best guide in Malaga and the weakest in Granada
only issue was car service at Madrid airport and inability to contact driver