Kimkim Trip Reviews

4.8
Based on 16,476 ratings
Read 16,476 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A Dream Honeymoon Five Years in the Making
Portugal | Apr 20 - May 2, 2025

Amanda
Amanda C.
Chicago, IL | Reviewed on May 11, 2025
We've been planning our honeymoon since 2020, but due to COVID, family obligations, and life in general, we had to keep postponing. It was worth the wait. Marisa has been absolutely WONDERFUL over these past five years. She helped my husband plan an incredible honeymoon across Portugal, with the perfect balance of guided tours and leisurely, self-guided experiences. The Across Portugal team added thoughtful personal touches throughout our trip, making us feel extra special from start to... Read more

We've been planning our honeymoon since 2020, but due to COVID, family obligations, and life in general, we had to keep postponing. It was worth the wait. Marisa has been absolutely WONDERFUL over these past five years. She helped my husband plan an incredible honeymoon across Portugal, with the perfect balance of guided tours and leisurely, self-guided experiences.

The Across Portugal team added thoughtful personal touches throughout our trip, making us feel extra special from start to finish. The experiences, accommodations, and dining recommendations were exceptional. Marisa also did a fantastic job helping us avoid what I call “TikTok traps”—overcrowded, overly touristy spots. We love to immerse ourselves in local culture, and Marisa delivered exactly that.

Our 13-day journey took us through Lisbon, Porto, the Douro Valley, Évora, the Algarve, and ended in Cascais. Every partner we met was knowledgeable, friendly, and engaging. Highlights included private walking tours with locals and a tuk-tuk ride that offered a unique perspective on the cities. Claudia in Lisbon was outstanding—her knowledge of the city’s history was impressive, and she made the tour fun with interesting facts beyond the typical tourist script. She also gave us great pub and bar recommendations. Sandra, our tuk-tuk driver, was warm and informative while also giving us time to soak in the sights. She even surprised us with Pastéis de Nata in Belém! Ana in Porto was another standout—her insight into the history of Porto’s churches and local food scene was top-notch.

This was our first time using a travel agency, and we’re so glad we did. Even when things didn’t go as planned—like getting food poisoning from late-night McDonald’s (avoid the garlic aioli), car trouble, and the Spain/Portugal blackout—the Across Portugal team went above and beyond. Raphael, our amazing and considerate driver, was with us the day I got sick. He immediately contacted Carlos from the team, who helped with medication recommendations. Raphael also kept my husband company and had lunch with him while I recovered—something we really appreciated.

As for the car issue... well, the team knows how that went! Honestly, without their support and Ivo stepping in, our honeymoon might have ended very differently (only kind of kidding!).

In short, the Across Portugal team is genuinely invested in their clients’ experiences. From the moment we landed, they were in constant communication, sending daily updates and plans. My husband especially appreciated the reminder texts! Their flexibility, experience, and dedication allowed us to fully enjoy our trip without stress. We're already talking about our next adventure—this time, we want to include a football match! Go Sporting! (Just don’t tell Ivo.)

A huge obrigada to Marisa (the queen of planning a honeymoon for five years!), João, Pedro, Diana, Raphael (best driver ever), Ivo (our hero), Claudia and Ana (our amazing walking tour guides), Pedro (our cooking class chef), and anyone else we may be forgetting. You made our dream trip come true!

Hotel Reviews
Heritage Avenida Liberdade
Lisboa

This hotel was charming and quaint—perfect for our honeymoon! As a thoughtful gesture, they gifted us a bottle of port wine to celebrate, and even refilled it two days before our checkout. The room was spotless, the bed was very comfortable, and we had a spectacular view of the city. The location was excellent—around the corner was a yellow tram and it is also just a short walk to Lisboa Rossio and many other attractions. On our first day, we strolled around Lisbon and, without realizing it, passed by several landmarks we would later explore more deeply on our walking tour the next day. A wonderful start to our stay in the city!

Authenticity & Character
I loved the "boutique" feel of the lobby, with their personal touches. It was beautifully decorated!
Location
The hotel was centralized and allowed us to easily walk to attractions and restaurants!
Staff
Very helpful and friendly!
Cleanliness & Comfort
Maison Albar - Le Monumental Palace
Porto

This was one of the nicer hotels we stayed at with five star staff. Their breakfast was delicious with plenty of choices with the option to order from the menu. It is centrally located, with quick 5-10 minute walks to restaurants and sites. It was extremely clean, with a very comfortable bed. The hotel also gifted us with sparkling wine, strawberries, grapes, chocolate and a traditional Portuguese treat for our honeymoon. Each night we received a little "happy" that was tied to Portuguese culture. For example, we were there the night before Freedom Day where they left us a red carnation. Highly recommend this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Octant Douro
Douro

This hotel is perfect for that "getaway" feeling due to it's location. The hotel is equipped with services in case you forget items (i.e., straighter, anti-wrinkle spray, books, stroller, etc.). The view of the Douro River from our bedroom window was spectacular and the drive to the resort was beautiful. Due to it's location and the winding roads, we had to drive ~30+ minutes to our experiences, which means vineyard hopping was out of the picture. We did not mind the drive, but something to keep in mind! Due to the hotel being built on a hill, the layout of the hotel is atypical - which gives it a fun feel. They have two beautiful infinity pools, one outdoor and one indoor. Their spa services looked amazing. Although we do not have kids, the hotel seemed to be very kid friendly with a kids playroom located near one of the restaurants. They have two restaurants on location, one of them holding a Michelin star. I'm a big foodie and love trying Michelin star restaurants. My husband and I both ordered the tasting menu. They seemed understaffed, which made the service slow. We recommend saving your money and eating at the "casual" restaurant or eating a la carte. Not worth $350 euros in our opinion.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Convento do Espinheiro, Historic Hotel & Spa
Evora

This was one of the coolest hotels we stayed at. An old convent converted into a hotel and spa! This hotel was absolutely beautiful inside and out. It was brimming with history and authenticity. There was a beautiful church connected to the hotel. They did a wonderful job restoring the convent. We enjoyed the location of the hotel and it was only a (true) 10-minute drive into Evora. The breakfast was absolutely delicious! Highly recommend staying here!

Authenticity & Character
If I could give them 10 stars, I would!
Location
Staff
Cleanliness & Comfort
Cascade Wellness Resort
Lagos

Very nice resort! Staff was very nice and did everything to accommodate us. We arrived on the day of the nationwide power outage actually and the staff did everything they could to make sure our trip wasn't impacted. The hotel had couple of restaurants that made sure the guests were taken care of. The cliffs right outside the hotel were amazing and a great walk at sunset.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cascais Miragem
Cascais

Amazing hotel in a perfect spot in Cascais. Easily walkable. Staff was excellent and the rooms were nice. The bar in the hotel was very nice as well and the breakfast was just as good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

We absolutely LOVED the walking tours. Our guide was Claudia, a native of Lisbon. The walking tours are such a great way to see the city with the added bonus of learning about the city. We had accidentally seen the areas she was going to take us to the day before, and Claudia did a great job meeting our requests. We asked her to show us her favorite spots as a local. One of our first stops was to taste some ginjinha - absolutely delicious! Unfortunately, it started to rain during our tour so we had to seek cover for part of the tour. At the end of the tour she typed in my notes app her favorite places to shop, favorite sites and bars (things we had asked during our tour). Our tour ended with a short wine, port and cheese tasting!

Quality of Experience
The whole experience was amazing!
Guides, Drivers and Staff
Our tour guide - she is so friendly and easy to talk to!
Transport
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Indulge in Elegance on a Guided Winery Tour Infused with Tastings and a Delicious Lunch
Portugal

The winery tour in the Douro Valley was a blast! The guide was knowledgeable, and seeing the traditional grape squishing vats was fascinating. We also had a special treat of a supercar convention with over two hundred cars at the winery, which was an unexpected bonus. Highly recommend the wine tasting experience.

Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Explore Belém on a Scenic 2-Hour Tuk Tuk Tour
Lisbon

The Tuk Tuk tour in Belém was a delightful experience and our tour guide was fantastic! It was a fun and unique way to explore the area.

Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Immerse Yourself in the Portuguese Culture by Experiencing a Fado Dinner
Portugal

The Fado experience was really nice! The restaurant, Mesa De Fratus, had a fantastic atmosphere with a singer who performed beautifully. She really knew how to use the acoustics of the place, and it added to the cultural feel of the evening. Overall, a ten out of ten experience, though I haven't compared it to other Fado venues.

Tickets to Pena Palace and Gardens
Tickets to Pena Palace and Gardens
Portugal

It was beautiful to walk around the palace, but unfortunately, we missed out on a lot of the historical context because we didn't realize there was an app we could download with explanations so good to check that if you visit!

Local specialist: Marisa Agulhas
Marisa
Marisa Agulhas
Local specialist in Lisbon | Replied on May 12, 2025
Hello Amanda, Wow, thank you so much for your kind and detailed review! It truly warms my heart to read about your experience, and I’m beyond thrilled that your honeymoon turned out to be everything you dreamed of - and more! I’m thrilled that you enjoyed the mix of guided tours and self-guided experiences, and that the team’s personal touches made your trip even more special. I’ll be sure to pass on your compliments to our amazing partners, they’ll be so happy to hear that they made a... Read more

Hello Amanda,

Wow, thank you so much for your kind and detailed review! It truly warms my heart to read about your experience, and I’m beyond thrilled that your honeymoon turned out to be everything you dreamed of - and more!

I’m thrilled that you enjoyed the mix of guided tours and self-guided experiences, and that the team’s personal touches made your trip even more special. I’ll be sure to pass on your compliments to our amazing partners, they’ll be so happy to hear that they made a difference during your trip.

Thank you for trusting us with your first experience using a travel agency. It means the world to us, and we’re so glad we could create lasting memories for you both. And of course, we’re already excited for your next adventure - football match included!!😉

Wishing you both endless happiness and looking forward to welcoming you back!
Your Friend in Portugal - Marisa

Fabulous all the way!
Nicaragua | Apr 21 - May 4, 2025

Marion
Marion A.
United Kingdom | Reviewed on May 11, 2025
I was very impressed by the patience and diligence provided by Sandra during our booking process; she provided a good range of itineraries for us which was backed up by local knowledge and information on travel times, costs and points of interest. It was easier to communicate via email due to the time difference between the UK and Central America and I was given sufficient time to consider the final intinerary and costs involved. All the information in the itinerary was informative and... Read more

I was very impressed by the patience and diligence provided by Sandra during our booking process; she provided a good range of itineraries for us which was backed up by local knowledge and information on travel times, costs and points of interest. It was easier to communicate via email due to the time difference between the UK and Central America and I was given sufficient time to consider the final intinerary and costs involved. All the information in the itinerary was informative and accurate. From the time of our arrival and meeting our first driver/guide, we felt very comfortable and confident that we were in good hands with the local travel provider Va Pues.

Our itinerary started in the quiet hills of Matagalpa and Selva Negra, then on to the RIo San Juan at Guacimo Lodge, followed by the bustling island of Ometepe and then a seaside chill out on the Pacific at Hotel Punta Teonoste and finally into Grenada which was full of music, activity, interesting historic sites, great restaurants and colourful nightlife while staying in the beautiful Plaza Colon hotel - a great end to the holiday.

We enjoyed meeting all our drivers, especially Oscar Lopez, who was helpful, informative and patient when I spoke Spanish with him. He was always cheerful and welcoming on each occasion we came to meet us to drive us to our next location and even spotted a sloth in a tree one day and we stopped so we could take a closer look. All the other drivers were cheerful, positive and happy to chat with me in Spanish.

The hotels we stayed in were very comfortable with lovely big beds, clean and efficient bathrooms and friendly staff.

The guides on the various rainforest walks, bird watching walks, river and city tours were all very welcoming and experts in their fields and their enthusiasm was infectious and we thoroughly enjoyed learning about all of Nicaragua's exceptional features.

Having a Whatsapp group with Maria Jose in Nicaragua was very helpful and reassuring and she always responded quickly to our requests and this again made us comfortable, safe and confident on our travels. Having our trip organised with drivers, prebooked hotels and tours (plus the ability to add side trips) took all the possible worry and hassle from our 14 days journey around Nicaragua, and we thoroughly enjoyed our holiday - it is a great way to travel.

Hotel Reviews
Hotel Selva Negra (Bungalow)
Matagalpa

Fabulous location in a cloud forest on a fully sustainable coffee farm. Great walks, bird tour and farm tour with outstanding guide, Jose.

Authenticity & Character
The history of the family who have developed the hotel and coffee farm, the ethos behind the sustainability of the farm and hotel and the fact that the everyone who works there fully supports the ethos.
Location
In the hills above Matagalpa so the mornings were cool and fresh with warm sun during the day cooler evenings which was a relief after the heat of the day.
Staff
The staff were slightly reserved on our first day probably because we didn't speak Spanish very well and the fact that the hotel had been fully booked over the Easter week and weekend and they had been working very hard but a day later, we all relaxed and they were kind and friendly. Our guide during our farm and bird tours was outstanding, Jose Maria. We enjoyed his enthusiasm for his job and his knowledge was outstanding; we were lucky enough to find a bell bird in the morning on our 2 hour guided tour which turned into 3 hours with his determination to track down the bell bird we could hear calling/taunting us to find him. It was quite a moment. In the afternoon, we continued bird watching in various parts of the farm area and saw some beautiful birds in various areas. Thank you Jose Maria.
Cleanliness & Comfort
We were given the honeymoon cottage for our stay which was comfortable, clean, spacious and set in beautiful private gardens. The hotel dining room overlooked the lake and all the shared common areas were clean and modern. The grounds were very well cared for with gardens and plants in pots watered regularly and growing very well, a beautiful area.
Guacimo Lodge
Rio San Juan

Fabulous location on the River San Juan with great staff and excellent food.

Authenticity & Character
Our beautiful cabana had beautiful views, surrounding by flowering trees and shrubs, was cool and breezy, with a separate seating area. The ceiling fan and mosquito net made for a romantic setting and the huge bed was comfortable and cool at night. The swimming pool was a huge bonus as we couldn't swim in the fast flowing river so at the end of a walk or in early evening, the pool was great for a cool down.
Location
The shared dining and sitting area was a fabulous place to sit in at any time of the day but especially at night listening to the frogs and toads and other sounds of the night, gazing at the stars.
Staff
All the staff were attentive and kin. Marjorie speaks fabulous English and was very helpful. Orlando, our guide in the rain forest and on the river was so interesting, obviously loves what he does and was fun too.
Cleanliness & Comfort
The bed was super comfortable! The only word of caution would be to request a room/cabana at a lower level on the hill depending on your fitness.
Hotel Villa Paraiso
Santo Domingo

We arrived after a long day of travelling back up the San Juan river and across Lake Nicaragua to Rivas and then across the lake to Ometepe. The hotel is on the lake shore which was lovely and although we had booked a standard room, it was not in a great location so we asked to be moved to a better room. The receptionist was very helpful and understood our thoughts, (the standard room was quite small and didn't have a lake view). We were moved to a larger room with two double beds a separate shower and WC and a lovely sitting area outside with a hammock and lake view - perfect! The hotel was quite busy but service was good, except they had run out of fruit for breakfast the next morning. The hotel organised a motorbike for us for a tour of the island which was great fun.

Authenticity & Character
Location
On the lake shore with nice walks along the beach, facing the sunrise.
Staff
Once I started to try to speak Spanish, there were a few more smiles from the staff - we think they had had a hectic Easter and were a bit tired of guests!
Cleanliness & Comfort
Very clean room and comfortable beds.
Hotel Punta Teonoste
Tola

Fabulous hotel on a huge sandy Pacific Ocean beach. Great architecture of main dining/sitting/entertainment area and spacious comfortable cabana.

Authenticity & Character
Fabulous beach side hotel, with a lovely cold pool which was perfect for cooling off - it was colder than the sea, which was a gorgeous temperature. We walked on the beach to watch the sunset, sunrise and do some rock pooling and we could have walked further along the dunes if we had had time. The sea had some great waves and a great expanse of beautiful sand and easy swimming.
Location
We were the only people on the huge, sandy beach - what more could you ask for? The hotel sits in its own extensive grounds with around 15 individual cabanas with no near neighbours.
Staff
Fun, friendly, cheerful and eager to please with good service skills. We enjoyed speaking to the staff in English which they were trying to learn and Spanish which I was keen to practice. The manager spoke very good English which we needed on one occasion when ordering a Snapper for dinner.
Cleanliness & Comfort
We had a two bedroom cabana, one room with air conditioning and one room upstairs which had a fan and huge window with fly screen; we chose the a/c room as it was very hot! The open air shower was fabulous and the rest of the bathing area was open air and discretely designed. We chose this hotel as we didn't want to be in a busy seaside resort or surfing town like San Juan del Sur and I would recommend that KimKim/Va Pues look at it as a recommended hotel.
Hotel Plaza Colon
Granada

Beautiful hotel in the centre of Grenada overlooking the main plaza. We had a room overlooking the plaza but it was incredibly quiet when the balcony doors were closed at night.

Authenticity & Character
The hotel was first renovated around15 years ago but all areas and our room appear to be freshly decorated and well cared for. The pool in the second courtyard was a welcome facility after exploring the city or being out and about on a tour of the Masaya volcano and the Pueblos Blancos. Breakfast was fabulous with a large choice and we especially enjoyed the wonderful fresh fruit and great Nicaraguan coffee!
Location
Great location in the middle of the small city of Grenada so it was very easy for exploring the beautiful historic buildings and finding lovely places to eat. The city buzzes with music in the square in the later afternoons/early evening but closes down around 9 pm each night over the weekend when we were there. We felt safe and secure walking around the city and people were friendly and helpful.
Staff
The staff at this hotel are outstanding especially Jamie who has been there for 18 years and she does everything from serving breakfast to staffing the bar in the evenings, brilliantly. She is so cheerful, her English is excellent but she also helped me practice my Spanish with great patience and humour. The security staff in the evenings were very attentive and friendly too, as were the reception staff.
Cleanliness & Comfort
The room was spacious with a huge bed, desk and chair and a wonderful shower, plus an iron and ironing board! The pool area was cool and comfortable with covers for the sunbeds and lots of towels.
Activity Reviews
Matagalpa - Sustainable Farm Tour Selva Negra
Matagalpa - Sustainable Farm Tour Selva Negra
matagalpa

Outstanding guiding by Jose Maria.

Quality of Experience
Guides, Drivers and Staff
Transport
Matagalpa - Birdwatching Tour at Selva Negra
Matagalpa - Birdwatching Tour at Selva Negra
matagalpa
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rio San Juan - Night tour at Guacimo Lodge
Rio San Juan - Night tour at Guacimo Lodge
Río San Juan

Outstanding guide, Orlando

Quality of Experience
Guides, Drivers and Staff
Transport
Canoeing Indio Maiz Nature Reserve
Canoeing Indio Maiz Nature Reserve
Río San Juan

Outstanding guide, Orlando

Quality of Experience
We saw beautiful birds and a pair of rare cats, Tyrahs.
Guides, Drivers and Staff
Transport
Masaya Highlights :  Masaya Volcano,   The White Villages  (Pueblos Blancos) , Catarina viewpoint, , Artisan Market
Masaya Highlights : Masaya Volcano, The White Villages (Pueblos Blancos) , Catarina viewpoint, , Artisan Market
Nicaragua

Unfortunately we felt that our guide was a bit tired of taking yet more travellers on this tour, everything was a bit rushed and we had to tell him that we wanted more time at the Masaya volcano museum to look at photos and read signs after his good description at the beginning of the tour around the relief model of the volcano. In addition, as the volcano is a bit active at the time, only one small path and area where the smoke/heat vents are located, was open. We enjoyed the visit to the pottery but again there, the potter and his staff were a bit bored with the presentation and we were in and out in about 10 minutes despite asking questions. The Pueblos Blancos were a bit disappointing overall as it was very touristy although the pre ordered lunch was nice and in a quiet spot away from the parking areas. In hindsight we should have chosen the Mombacho volcano tour which would have given us (hopefully) a more in depth visit to the area without the touristy part of the tour although we did want to see the handicrafts of the villages but only saw these at the market in Masaya.

Quality of Experience
Food
Guides, Drivers and Staff
Driver was good but the guide was a bit disinterested - we felt he had carried out this tour too many times!
Transport
Local specialist: Sandra Mejia
Sandra
Sandra Mejia
Local specialist in Managua/Panama | Replied on May 13, 2025

Dear Marion.

Thank you so much for taking the time—and having the patience—to share such a wonderful and detailed review. We truly appreciate your kind words. It is incredibly rewarding to hear that you enjoyed your experience in our beloved Nicaragua.

I will be sharing your comments with our entire team and the suppliers involved, they will be happy to know that are doing a great job.

Your feedback regarding the guide during the Masaya Tour is especially valuable—thank you for giving us the opportunity to improve our services.

Thank you for your trust.

Warmest wishes,

Sandra

Hanna created an amazing adventure for my son...
Iceland | May 3 - May 10, 2025

Deanna
Deanna L.
Canada | Reviewed on May 11, 2025
Hanna created an amazing adventure for my son and I in Iceland. The Katla Ice Caves were a next level experience on the glaciers! Trip provided clear directions with so many options of the best things to do and see from hikes, waterfalls, Diamond Beach, and food options. We slept well every night! Hanna’s choices of hotels all included comfortable beds, great breakfasts and dinner options. Food was expensive so appreciated having a solid breakfast then picking up lunches at local grocery... Read more

Hanna created an amazing adventure for my son and I in Iceland. The Katla Ice Caves were a next level experience on the glaciers! Trip provided clear directions with so many options of the best things to do and see from hikes, waterfalls, Diamond Beach, and food options. We slept well every night! Hanna’s choices of hotels all included comfortable beds, great breakfasts and dinner options. Food was expensive so appreciated having a solid breakfast then picking up lunches at local grocery shops while out exploring. Thank you Hanna!!

Hotel Review
Fosshotel Núpar
Kálfafell

Spacious room with fridge and big bathroom. Great breakfasts and tasty dinner options. Close to glaciers and Diamond Beach.

Authenticity & Character
Location
Liquor store, grocery stores, gas nearby…easy access to the sites you want to visit. Roads in good shape
Staff
Interesting group. Owner is Icelandic and staff from Czech, Poland and Argentina…all super friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Katla Ice Cave Tour
Iceland

Guide was local and humorous.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Lagoon
Iceland

Beautiful and great experience. More touristy than other locations. Glad we had a couple of different types of experiences to compare.

Hvammsvik Hot Springs
Iceland

Overcast day with some rain, rustic feel but all the luxury in the spa. Many different pool areas and able to do a cold plunge in the lake should you feel so inclined lol

Quality of Experience
Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on May 12, 2025

Dear Deanna and Kyle, I am so glad that your trip went well and you enjoyed it!
Thank you for your review and wonderful photos, it was a pleasure creating this Icelandic adventure with you!
Warmest regards,
Hanna

Connecting to local guides with deep knowledge
Costa Rica | Apr 22 - Apr 27, 2025

C
Craig S.
San Jose, CA | Reviewed on May 11, 2025

We had a wonderful experience from planning and during the trip. The guides were the highlight of our experience as they had deep knowledge of how to think about and find natural wonders. We felt very taken care of and also able to do our own thing when we wanted to by renting a car and when we wondered if something was possible every question was entertained thoughtfully. Would definitely use Serendipity Adventures and Kimkim again !

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on May 12, 2025

Hello Craig, It's great to hear that you and your daughter had an unforgettable experience in Costa Rica and that you felt supported throughout the process. That is our goal. a⭐

Thank you
Holden Ketchum
Serendipity Adventures

And I thought I wasn't a tour person
Morocco | Apr 16 - Apr 27, 2025

D
Debra G.
Chicago, IL | Reviewed on May 11, 2025
Hi kimkim, First of all, my friend and traveling companion—Deb—and myself have never seen ourselves as tour people. But since kimkim isn't your usual tour company, we discovered that we loved being able to work with someone to plan and execute a trip to such an exotic destination as Morocco. And then once we arrived, having the luxury of a private driver who became our traveling buddy (and guide in his own right), along with guides who illuminated specific sites. In addition to... Read more

Hi kimkim,

First of all, my friend and traveling companion—Deb—and myself have never seen ourselves as tour people.

But since kimkim isn't your usual tour company, we discovered that we loved being able to work with someone to plan and execute a trip to such an exotic destination as Morocco.

And then once we arrived, having the luxury of a private driver who became our traveling buddy (and guide in his own right), along with guides who illuminated specific sites.

In addition to the amazing country itself, we must also give enormous credit to Llyace for making our journey through Morocco enjoyable and memorable.

Travel always comes with both pleasures and inconveniences, large and small. But with Llyace as our travel companion, he helped maximize the former and minimize the later.

He made us feel welcomed to his country because he saw his role as more than merely our driver, he was our amiable escort through every city we visited.

His professionalism resulted in confident driving, punctuality, hospitality and a desire to see to our every need. Even when those needs included quickly finding a pharmacy in the middle of the Moroccan countryside to help us concur a health aliment.

It’s not an exaggeration to say that we quickly gained the confidence that no matter what we wanted, needed or didn’t even know we desired he would deliver with warmth and good humor.

His personable attitude helped us feel welcomed and never alone no matter where we ventured in the exotic land of Morocco.

Our hope now is that not only are we are blessed enough to have companions like him on the future adventures we hope to take with kimkim—but that others are too.

With sincere appreciation,
Myles

Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on May 11, 2025
Dear Myles, Thank you so much for your kind and thoughtful message. We’re so happy to hear that you and Deb had such a wonderful time in Morocco. It means a lot to us that, even though you don’t usually take guided trips, you enjoyed the experience of planning your journey with kimkim. That’s exactly what we hope to offer, an easy and personal way to explore amazing places like Morocco. We’re especially glad to hear how much you appreciated Ilyace. He truly cares about making each traveler... Read more

Dear Myles,

Thank you so much for your kind and thoughtful message. We’re so happy to hear that you and Deb had such a wonderful time in Morocco.

It means a lot to us that, even though you don’t usually take guided trips, you enjoyed the experience of planning your journey with kimkim. That’s exactly what we hope to offer, an easy and personal way to explore amazing places like Morocco.

We’re especially glad to hear how much you appreciated Ilyace. He truly cares about making each traveler feel welcome and supported, and it’s clear he made a big difference on your trip. We’ll be sure to share your lovely words with him, he’ll be very touched.

Thank you again for choosing to travel with us. We hope you’ll look back on your Morocco adventure with a smile for years to come, and we’d love to help you plan your next journey when the time is right.

Warm Wishes,
Ali

Beautiful Brazil
Brazil | May 2 - May 9, 2025

Vickie
Vickie B.
United Kingdom | Reviewed on May 11, 2025

We had an incredible time in Brazil thanks to Bruno's excellent planning. This was a last minute trip but Bruno absolutely pulled it out of the bag to ensure we had an amazing time in Rio with our guide Marcelo and in Iguazu Falls with our guide Edson. Both guides went above and beyond to make sure we had the best time and Bruno kept us updated with details along the way. Rio and Iguazu were beyond expectation and we're so grateful for the experience. Thank you to the whole team for the trip of a lifetime!

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on May 16, 2025

Vickie,
Thank you very much for your words.
I'm so glad you enjoyed your trip.
Thank you very much for your trust and I wish you all the best.
Best regards
Bruno

A good trip plan
Argentina | Apr 28 - May 7, 2025

J
Jan E.
Australia | Reviewed on May 11, 2025
We had a mostly great trip with a few little issues. Our hotels in Santiago and Buenos Aries were fantastic as was our private guide at Iguazu (Marcello). Johanna listened and understood what we were after in our trip.
Our transfers from our hotels to the airport were on-time with great communication from the drivers, however our airport transfers from Santiago and B.A. were poor (or non-existent in one case). Full credit to Kim Kim though, through Kristy who intervened straight away to...
Read more

We had a mostly great trip with a few little issues. Our hotels in Santiago and Buenos Aries were fantastic as was our private guide at Iguazu (Marcello). Johanna listened and understood what we were after in our trip.
Our transfers from our hotels to the airport were on-time with great communication from the drivers, however our airport transfers from Santiago and B.A. were poor (or non-existent in one case). Full credit to Kim Kim though, through Kristy who intervened straight away to assist us and provide instructions and reimbursement when required. It was good to know that when things didn’t quite go to plan that there was someone readily available who could assist.

Hotel Reviews
Hotel Cumbres Lastarria
Santiago
Palo Santo Hotel
Buenos Aires

Loved everything about this hotel! The location, the breakfasts, the staff, the service. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Saint George
Puerto Iguazú

Unfortunately they insisted we pay for our room, even though it had been paid for. Easily sorted by Kim Kim. 👍🏻

Activity Reviews
Fly to Puerto Iguazu
Fly to Puerto Iguazu
Argentina

Excellent communication and transport at both ends.

Arrival in Santiago de Chile
Arrival in Santiago de Chile
Santiago

Driver didn’t show. Our plane was early so we understood there may have been a wait. We had no communication from the driver and travel company and they did not respond to phone calls. We were still at the airport well after our plane arrived. Fortunately Kristy from Kim Kim assisted and we arranged a taxi and were reimbursed.

Quality of Experience
Guides, Drivers and Staff
Transport
Fly from Santiago to Buenos Aires
Fly from Santiago to Buenos Aires
Santiago

5 stars for our transport to the airport in Santiago. Our driver for early and provided great communication, however a poor experience at the airport in Buenos Aries. Whilst we had communication from the transport provider which was pleasing, it took a while to locate our driver outside the airport. Our transport was a taxi and the driver was too busy scrolling through his phone to look for us. (He scrolled through his phone for the whole drive). Unimpressed.

A Day of Adventure at Iguazu Falls: Exploring the Argentinian Side & Gran Aventura
A Day of Adventure at Iguazu Falls: Exploring the Argentinian Side & Gran Aventura
Argentina

Marcello was an outstanding guide, a fantastic experience made even better by having a private guide who was passionate about his home. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Iguazú Falls (Brazilian Side) - Fly to Rio de Janeiro
Explore Iguazú Falls (Brazilian Side) - Fly to Rio de Janeiro
Argentina

Another great experience with Marcello!

Local specialist: Johanna Fabian

A lot of transfer from airport to hotel and t...
Spain | Apr 28 - May 10, 2025

M
Matt W.
Ashburn, VA | Reviewed on May 11, 2025

A lot of transfer from airport to hotel and trian station to hotel where left to us. Would rather that be part of the service. Didn’t like tours being shared.

Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on May 14, 2025
Dear Wilmoth family,
Thank you very much for taking the time to share your feedback. I’m sorry to hear that you felt there weren’t enough transfers arranged between the airports, train stations, and your hotels. Please note that this could have been easily arranged if these services had been requested from the beginning, just as we were able to provide the additional transfers you requested during your stay without any issue.
The same applies to the type of tours included in your itinerary....
Read more

Dear Wilmoth family,
Thank you very much for taking the time to share your feedback. I’m sorry to hear that you felt there weren’t enough transfers arranged between the airports, train stations, and your hotels. Please note that this could have been easily arranged if these services had been requested from the beginning, just as we were able to provide the additional transfers you requested during your stay without any issue.
The same applies to the type of tours included in your itinerary. All of them could have been arranged as private experiences if that preference had been communicated in advance. That said, I hope that you still enjoyed the private and small group tours and found the experiences enriching.
I truly hope that the rest of your trip, including your hotel stays, was comfortable and enjoyable, and that you return home with wonderful memories for the entire family.
It was a real pleasure assisting you in planning your journey through Spain and Portugal. Thank you again for your comments, and I hope everything else met your expectations.
Warmest regards,

Very nice trip to Bali and Lombok
Indonesia | Apr 23 - May 7, 2025

Zvonko
Zvonko D.
Slovenia | Reviewed on May 11, 2025
This was another very nice trip arranged by Kimkim. Overall impression was really good; everything was well organized, and the level of activities was just appropriate for our taste and our capabilities. And yes, we were quite lucky with the weather. We just stayed in three hotels during our 14 nights trip, which proved to be a good decision as transportation is one of the weak points, especially on Bali. All three hotels were exceptional, but the most we liked Tejaprana Resort & Spa... Read more

This was another very nice trip arranged by Kimkim. Overall impression was really good; everything was well organized, and the level of activities was just appropriate for our taste and our capabilities. And yes, we were quite lucky with the weather.

We just stayed in three hotels during our 14 nights trip, which proved to be a good decision as transportation is one of the weak points, especially on Bali. All three hotels were exceptional, but the most we liked Tejaprana Resort & Spa in Ubud.

We like to praise Marc for the planning process. After we gave Marc our traveling details and basic wishes, he generated initial trip plan amazingly quickly, but we were not completely satisfied with it. We proposed several changes, but Marc was politely persistent and give us clear arguments why proposed changes might not be so good idea. We are glad that at the end we accepted originally proposed plan with only one minor change, as this proved to be optimal! Just one example: we insisted to see also Kuta beach on Bali, but this fairly short excursion from Ubud to Uluwatu temple, Kuta beach and back to Ubud took us nearly eight(!) hours of driving, as commuting in Bali is a serious problem.

We like to summarize that all involved guides and drivers on both islands were prompt, polite and knowledgeable.
We like to thank the complete involved team to arrange really nice trip for us.

Local specialist: Marc Urban
Marc
Marc Urban
Local specialist in Bali | Replied on May 13, 2025
Thank you for your review and detailed feedback, Zvonko! I'm really pleased that the trip went well and that the itinerary suited your travel style and expectations. As you mentioned, traffic in Bali can be quite challenging—despite the island’s size, travel times can be unexpectedly long, especially around Ubud, Kuta, and the southern coast. That’s why I always try to design routes that minimize long transfers, even if some destinations seem nearby on the map. It was a real pleasure... Read more

Thank you for your review and detailed feedback, Zvonko!

I'm really pleased that the trip went well and that the itinerary suited your travel style and expectations.

As you mentioned, traffic in Bali can be quite challenging—despite the island’s size, travel times can be unexpectedly long, especially around Ubud, Kuta, and the southern coast. That’s why I always try to design routes that minimize long transfers, even if some destinations seem nearby on the map.

It was a real pleasure planning this journey with you. Thank you for placing your trust in me and in our team. I truly appreciate it, and I hope to welcome you back to Indonesia in the future!

Best regards,
Marc

Guide Oscar palomino was amazing. You can’t f...
Peru | May 3 - May 10, 2025

Danny
Danny m.
Cambridge, MA | Reviewed on May 11, 2025
Guide Oscar palomino was amazing. You can’t find a better guide Read more

Guide Oscar palomino was amazing. You can’t find a better guide

Hotel Reviews
Wasipai

Very nice staff. A little shabby

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Costa del Sol Wyndham Cusco
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on May 16, 2025

Hi Danny,
Thank you so much for taking the time to write a short message for us. I'm very glad to know that you all had a great time in Peru!
Kindly.
Liz.

Memorable holiday to Vietnam & Cambodia.
Vietnam | Apr 19 - May 2, 2025

Simone
Simone L.
Australia | Reviewed on May 11, 2025
We had a wonderful holiday throughout Vietnam & Cambodia. Huyen organised an ideal family itinerary visiting many sights & we met such lovely & funny tour guides who made the holiday memorable. We highly recommend the KimKim team who were always available to answer messages & requests at anytime. Thanks again! Read more

We had a wonderful holiday throughout Vietnam & Cambodia. Huyen organised an ideal family itinerary visiting many sights & we met such lovely & funny tour guides who made the holiday memorable. We highly recommend the KimKim team who were always available to answer messages & requests at anytime. Thanks again!

Activity Reviews
Hanoi - Halong Bay Cruise - Overnight on boat
Hanoi - Halong Bay Cruise - Overnight on boat
Ha Long Bay

Wonderful service, delicious food & memorable sights.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Small Group tour)
Ho Chi Minh City

Such a fun tour in Saigon, my favourite night of our 2 wk holiday. Thanks to the lovely ladies who drove us around the city & gave us a great insight into the culture of the Vietnamese people.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Huyen Nghiem

10/10
Morocco | May 1 - May 4, 2025

K
Kayla H.
Columbia, MD | Reviewed on May 11, 2025
Louis was very helpful in planning our trip to Morocco, especially with it being a last minute trip. We absolutely loved every moment of our trip and cannot wait to return one day. Our driver, Az, was very helpful, educated us about the area, and was very enjoyable. Our amenities and service was also very pleasant and hospitable. Lastly, our tour guide was very nice and we enjoyed hearing and learning about the country from his lens. This is my second time using kimkim and I will definitely... Read more

Louis was very helpful in planning our trip to Morocco, especially with it being a last minute trip. We absolutely loved every moment of our trip and cannot wait to return one day. Our driver, Az, was very helpful, educated us about the area, and was very enjoyable. Our amenities and service was also very pleasant and hospitable. Lastly, our tour guide was very nice and we enjoyed hearing and learning about the country from his lens. This is my second time using kimkim and I will definitely use them for my next trip.

Hotel Review
Riad Atrium & Spa
Marrakesh

I enjoy this accommodation. Very comfortable and clean. The staff and the owner were very hospitality and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Morning Hot Air Balloon Ride
Morning Hot Air Balloon Ride
Marrakesh

This was a great experience and I’m glad we added it on. During my own research I did find several vendors that were about half the cost of our booked hot air balloon ride, so I thought it was slightly overpriced. Nonetheless, it was a great experience and worth doing.

Quality of Experience
Food
Happy they provided food for such an early morning excursion.
Guides, Drivers and Staff
Transport
Hammam Visit: Traditional Body Scrub & Massage
Hammam Visit: Traditional Body Scrub & Massage
Morocco
Exploring the Medina and Historical Sites Of Marrakesh
Exploring the Medina and Historical Sites Of Marrakesh
Marrakesh

I really enjoyed this experience. I possibly would’ve have added more stops to historical sites or attractions but it’s also hard to fit so much in the allotted time.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Louis Shannon

The whole adventure in Morocco was absolutely...
Morocco | Mar 15 - Mar 28, 2025

J
Janice K.
Flagami, FL | Reviewed on May 10, 2025
The whole adventure in Morocco was absolutely amazing.
Early planning is the key to success. Said worked with us so that we had the ultimate experience throughout our journey.
Our driver, Mustapha, went above and beyond to make sure we had the best experiences.
All our guides were exceptional except for one.
The hotels and riads were excellent.
Read more

The whole adventure in Morocco was absolutely amazing.
Early planning is the key to success. Said worked with us so that we had the ultimate experience throughout our journey.
Our driver, Mustapha, went above and beyond to make sure we had the best experiences.
All our guides were exceptional except for one.
The hotels and riads were excellent.

Hotel Reviews
Hilton Tanger City Center Hotel and Residences
Tangier

not exceptional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen

Small ,intimate Ryad. Very different experience Unfortunately very noisy at night. Food not exceptional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Amani
Fès

Lovely hotel and beautiful gardens. We had a wonderful room on top floor with outstanding view. The walk from the car to hotel a little disconcerting - a very narrow alley and not very clean. Then the entrance to hotel transforms into a paradise. Quite an amazing experience. Staff extremely helpful and friendly. Gardens beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura

This was paradise. Peaceful , tranquil . The gardens were absolutely amazing . Intimate outdoor eating areas: Large but intimate dining room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

Beautiful hotel - full of history - intimate seating areas, The decor so authentic you would believe you were in a different century and living in an ex patriots dream.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Luxury Camp Erg Chebbi
Merzouga

Not quite as we expected but we were in the desert. Accommodation basic. Heating (for the nights) and a/c( during the day) was not very efficient. Food not good.

Authenticity & Character
Location
Staff
Helpful and efficient. Also always cheerful
Cleanliness & Comfort
Hôtel La Tour Hassan Palace
Rabat

Fabulous. Highly recommend. Beautiful setting. Accommodation superb. The dining experience not quite up to expectation. Service extremely slow and food not as ordered.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Casablanca Hotel
Casablanca

Marvelous location. Beautiful setting. Very large but furnishings and decor superb. Easy to get lost in the cavernous halls and public areas. Food not exceptional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tangier Guided tour
Tangier Guided tour
Tangier

Marvelous guide with great sense of humor

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fes Guided Tour: Unravel the Riches of Morocco's Ancient City
Fes Guided Tour: Unravel the Riches of Morocco's Ancient City
Fes

Wonderful experience with great guide. Much more compact Medina therefore easier to negotiate.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Chefchaoeun
Guided Tour of Chefchaoeun
Chefchaouen

Rain rather dampened the experience. A definite stopping place to experience the real Morocco.

Quality of Experience
Guides, Drivers and Staff
Transport
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco

Long drive - but full of experiences . Guide at Volubilis not very good. But the site was amazing. Not enough time for Moulay Idriss and only a drive thorough Meknes. Wish we had more time there.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Transfer from Fes to Merzouga via Erfoud & Camel Ride
Morocco

Long drive but interesting and scenic. Erfoud very dramatic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Skoura to Marrakech
Private Transfer from Skoura to Marrakech
Morocco

Interesting stops along the road.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Desert adventures around Merzouga
Desert adventures around Merzouga
Merzouga

Best lunch we had was in Merzouga. Interesting driving around the Bedouin camps.Such resilience aginst all the elements. Music cafe was very enjoyable. That was an excellent experience. Camel ride OK

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hike through Berber Villages
Hike through Berber Villages
Morocco

WONDERFUL EXPERIENCE. Lunch with a Berber family a heart warming experience. The market gardens were wonderfully kept by the farmers who owned each of the allotments. Great guide who explained how the gardens were allotted and cared for. by each farmer.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh

Overwhelming. People, smells and noise. Felt perfectly safe and free to roam anywhere. Cafes interesting but food not exciting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Tour of Majorelle Garden
Guided Tour of Majorelle Garden
Marrakesh

A must do. Book well ahead. Beautiful gardens and lovely cafe for lunch or tea. Museum a little disappointing. Not many fashion displays.

Quality of Experience
Guides, Drivers and Staff
Transport
Marrakesh Evening Food Tour
Marrakesh Evening Food Tour
Marrakesh

Did not enjoy the experience. Food was awful and guide not interested in sharing knowledge. Do not recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Guided Exploration of Rabat
A Guided Exploration of Rabat
Rabat

Rabat a beautiful city. Modern intermingled with lots of historic and traditional buildings. Chellah Necropolis magical. Wonderful atmosphere. White storks a spectacle in themselves. Beautiful waterfront. Royal Palace and Mausoleums gorgeous. Late afternoon perfect time to go. No crowds.

Quality of Experience
Guides, Drivers and Staff
Transport
Quick Tour of Casablanca with your Driver-guide
Quick Tour of Casablanca with your Driver-guide
Morocco

Not a very interesting city. Do not recommend more than one night. Very very crowded and traffic jams everywhere. Also very polluted. El Hassan Mosque magnificent but very overpowering. Not much else to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on May 12, 2025
Hi Janice, Thank you for taking the time to share your detailed feedback. It’s great to know that your journey through Morocco was a success overall, and that the planning process and Mustapha’s care as your driver added so much to the experience. Your remarks about the Desert Luxury Camp and the Marrakech evening food tour have been taken seriously. The comfort and service at the camp, as well as the quality and delivery of the food tour, fell below the standard we aim to provide. We’re... Read more

Hi Janice,

Thank you for taking the time to share your detailed feedback. It’s great to know that your journey through Morocco was a success overall, and that the planning process and Mustapha’s care as your driver added so much to the experience.

Your remarks about the Desert Luxury Camp and the Marrakech evening food tour have been taken seriously. The comfort and service at the camp, as well as the quality and delivery of the food tour, fell below the standard we aim to provide. We’re working closely with our local partners to address these points and improve future experiences.

We also appreciate the highlights you shared, from the Berber village hike to several of the riads, which help us understand what resonated most during your trip. Your thoughtful feedback plays a key role in helping us improve every step of the journey.

Warm regards,
Abdel

The whole journey was exceptional. All went t...
Spain | Mar 6 - Mar 15, 2025

J
Janice K.
Flagami, FL | Reviewed on May 10, 2025
The whole journey was exceptional. All went to plan.
The guides and drivers were excellent. Knowledgeable, helpful and always polite.
From the planning through to the completion of our tour in Southern Spain was above and beyond our expectation.
The hotels especially the Hospes group were absolutely beautiful . The accommodation, concierge service, were excellent. The hotel in Sevilla (Colon Gran Melia) was perhaps not quite up to the Hospes standard. A little tired around the edges.It...
Read more

The whole journey was exceptional. All went to plan.
The guides and drivers were excellent. Knowledgeable, helpful and always polite.
From the planning through to the completion of our tour in Southern Spain was above and beyond our expectation.
The hotels especially the Hospes group were absolutely beautiful . The accommodation, concierge service, were excellent. The hotel in Sevilla (Colon Gran Melia) was perhaps not quite up to the Hospes standard. A little tired around the edges.It could do with a refit. Would have liked to have stayed at the Las Casa del Rey de Breza in Sevilla
We will definitely use Kimkim again.

Hotel Review
Hotel Hospes Palacio del Bailío
Córdoba

Absolutely beautiful. All our needs taken care of - efficiently and courteously. Dining room a wonderful experience . The dinners on both occasions were excellent. The coffee station at breakfast could have been a little more efficient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sunset Málaga Cruise
Sunset Málaga Cruise
Málaga

Too long and not very interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Privately Guided Visit of Málaga
Privately Guided Visit of Málaga
Spain

Guide was excellent and knowledgeable.

Quality of Experience
Transport
Guided Visit of Ronda
Guided Visit of Ronda
Spain

Rained out

Private Transfer {{start_location}} to {{end_location}}, Hike the Caminito del Rey
Private Transfer {{start_location}} to {{end_location}}, Hike the Caminito del Rey
Spain

Rained out

Quality of Experience
Guided Visit of Granada Through Its Scents
Guided Visit of Granada Through Its Scents
Granada

Guide was excellent. Walked to many places off the beaten track Wonderful

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on May 12, 2025

Hi Mike, thank you for taking the time to submit this thorough review! I am so pleased that the journey was an exceptional one. ☺️ It has been a pleasure to organize this trip for you and I hope we work together on another adventure through Spain, Portugal, Morocco or Italy soon ☺️ We wish you all the best in your travel endeavors! Best, Marta

Perfect trip in Brasil
Brazil | Apr 19 - Apr 29, 2025

N
Natasa b.
Austria | Reviewed on May 10, 2025
A few days ago we (me and my husband) returned from a travel throughout the Brasil. Bruno gave me perfect itinerary and did all booking of the hotels, transfers and flights during our 10 days trip. We have bad luck with canceling of one of the flights, but thanks to Brino’s quick response we were able to get to the next one on the same day. All transfers ran smoothly. As for local guides, Luis in Rio was excellent, very knowledgeable about the history of Rio and Brasil. Addition to all... Read more

A few days ago we (me and my husband) returned from a travel throughout the Brasil. Bruno gave me perfect itinerary and did all booking of the hotels, transfers and flights during our 10 days trip. We have bad luck with canceling of one of the flights, but thanks to Brino’s quick response we were able to get to the next one on the same day. All transfers ran smoothly. As for local guides, Luis in Rio was excellent, very knowledgeable about the history of Rio and Brasil. Addition to all ‘must see’ in Rio, he showed us a lot of hidden gems od Rio. It was like a walking with some celebrity, because he is/was a professor to almost all other guides we met, so he was warmly greeted everywhere. Edson in Foz do Iguacu was also very knowledgeable about the nature and wildlife in the area of these beautiful waterfalls. And at the end Amazonia, which was amazing. Tupana lodge, regarding which I was a little bit sceptic, turned out to be everything that Bruno promised, and Carlos, our guide there, true nature lover, explained us a lot about birds, other animals, forests and native people.
All in all, beautiful experience. Warm ‘thank you’ to Bruno and to all people we met throughout our trip, Natasa

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on May 11, 2025

Natasa, thank you very much for your words. I'm very happy that everything went well on your trip.
I really appreciate your trust.
All the best to you.
Bruno

Trip of a lifetime
Japan | Apr 20 - May 7, 2025

R
roberta l.
Denver, CO | Reviewed on May 10, 2025

My guide was truly amazing, but so was the driver. One day it was raining and we had a few hours left and he suggested going to the library. I'm an academic, so I was up for it to get out of the rain. It wasn't a normal library. There was a scale model of the region with every building and tree. We spent two hours there and could have stayed longer. It was more like a museum.

Local specialist: Katsu Okada
Katsu
Katsu Okada
Local specialist in Vancouver | Replied on May 12, 2025
Roberta-san, Welcome back home, O ka e ri na sai. Thank you so much for your wonderful review! I’m really happy to hear that both your guide and driver made your trip so memorable. I will definitely share your kind words with them, they will be very pleased. It truly means a lot to me that you called this the trip of a lifetime. It gives me a lot of motivation and I am so grateful for the chance to have helped make your experience special. If you ever return to Japan, I would be very... Read more

Roberta-san,

Welcome back home, O ka e ri na sai.

Thank you so much for your wonderful review! I’m really happy to hear that both your guide and driver made your trip so memorable. I will definitely share your kind words with them, they will be very pleased.

It truly means a lot to me that you called this the trip of a lifetime. It gives me a lot of motivation and I am so grateful for the chance to have helped make your experience special.

If you ever return to Japan, I would be very happy to assist you again. Thank you again for choosing us!

Ari ga to go zai ma shi ta, ma ta o a i shi ma sho!
Best regards,
Katsu
Next Japan Travel

We had a fabulous time during our 15-day trip...
Japan | Apr 24 - May 8, 2025

Yusuf
Yusuf B.
Concord, CA | Reviewed on May 10, 2025
We had a fabulous time during our 15-day trip to Japan! The trip was planned and coordinated by local specialist Shona. She did a great job in planning the trip the way we wanted (including all the train reservations). We visited Tokyo (5 Nights), Kyoto (5 Nights), Matsue (2 Nights) and Osaka (2 Nights). In Tokyo and Kyoto, we had several private full day trips to points of interest as suggested and planned by Shona. Our local tour guides Yumi (Tokyo) and Yuji and Ken (Kyoto) were... Read more

We had a fabulous time during our 15-day trip to Japan! The trip was planned and coordinated by local specialist Shona. She did a great job in planning the trip the way we wanted (including all the train reservations). We visited Tokyo (5 Nights), Kyoto (5 Nights), Matsue (2 Nights) and Osaka (2 Nights). In Tokyo and Kyoto, we had several private full day trips to points of interest as suggested and planned by Shona. Our local tour guides Yumi (Tokyo) and Yuji and Ken (Kyoto) were all great in explaining the importance of the sites we visited. In Matsue and Osaka, we chose to do the sightseeing on our own but followed suggestions from Shona. The selected Hotels in Tokyo, Kyoto and Osaka met our expectations. In Matsue we chose to stay at a Ryokan which provided a great cultural experience with Japanese traditions including the prefixed Japanese style dinners). If anyone is planning a trip to Japan, I would highly recommend Shona as your local travel specialist.

Hotel Reviews
Mitsui Garden Hotel Ginza Premier
Tokyo

Great Location. Delicious breakfast spread

Authenticity & Character
As expected.
Location
A 5-10 min to Ginza Shopping District
Staff
Courteous front desk and restaurant staff
Cleanliness & Comfort
Room was a bit smaller than expected.
The Blossom Kyoto
Kyoto

A tastefully designed hotel

Authenticity & Character
Great breakfast spread
Location
About 20 min walk to major shopping and restaurant district
Staff
Courteous staff
Cleanliness & Comfort
as expected
Kasuien Minami

An excellent Japanese Ryokan. Not much English spoken here. On site natural hot spring water Onsen. Highly recommended for cultural experience.

Authenticity & Character
Grand Japanese style decor throughout the facility
Location
Nothing in walking distance, but that was OK. Taxis available
Staff
An English-speaking front desk staff named Saphna (A Nepalese lady) who went out of her way in explaining the facilities and hotel traditions.
Cleanliness & Comfort
Everything was great !
Hotel New Otani Osaka
Osaka

Great Hotel lobby with multiple on-site restaurants. Delicious breakfast spread

Authenticity & Character
Typical
Location
Except for Osaka Castle nothing is close by ...
Staff
Courteous customer relation staff helped us plan a trip to Himeji Castle
Cleanliness & Comfort
All good
Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 12, 2025

I’m absolutely delighted to hear how much you enjoyed your trip to Japan—honestly, your happiness brings me even greater joy! Thank you sincerely for recognizing the efforts of both myself and our driver/guide team. It was our privilege to be part of your journey.
I truly hope fate brings us together again in the future—it would be my pleasure to welcome you back for another unforgettable experience.
Best Wishes for ever
Shona

May Never Travel Without KimKim Again!
France | May 1 - May 9, 2025

Sarah
Sarah A.
Dallas, TX | Reviewed on May 10, 2025
It was amazing to get to do our 11 day trip to France and not worry about booking anything but dinner! And even then, the KimKim team helped us by calling restaurants we couldn’t book online and speaking to them in French to make our reservation. Our bike tour in Versailles with Aurora was amazing, she was an amazing guide! Our other favorite part was the fondue dinner and lake cruise in Annecy with Paul. He had fantastic service, was very personable, and taught us a lot of interesting... Read more

It was amazing to get to do our 11 day trip to France and not worry about booking anything but dinner! And even then, the KimKim team helped us by calling restaurants we couldn’t book online and speaking to them in French to make our reservation.

Our bike tour in Versailles with Aurora was amazing, she was an amazing guide! Our other favorite part was the fondue dinner and lake cruise in Annecy with Paul. He had fantastic service, was very personable, and taught us a lot of interesting history about the area.

Hotel Reviews
Hotel La Bourdonnais - Tour Eiffel
Paris
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Domaine de Bayeux
Bayeux
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Splendid Hotel Lac d'Annecy - Handwritten Collection
Annecy
Authenticity & Character
Location
Right in the middle of everything! So easy to walk around town.
Staff
Cleanliness & Comfort
Hôtel A la Villa des Artistes
Paris

Room was very small and cramped, there was not even enough space to lay out our small carry-on bags. The bathroom shower had tile pieces that were rusted and the hardware had fallen off. We also couldn’t get the room to cool down, but luckily it was nice outside so we slept with our windows open. The highlight was the courtyard.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Versailles : Food & Palace Bike Tour - Full Day
Versailles : Food & Palace Bike Tour - Full Day
France

Loved the bike ride! Such an amazing way to see Versailles. Our favorite part was shopping in the local market and then having our picnic at the lake. It will be a highlight of the trip, for sure! And our guide, Aurora, was Amazing!

Quality of Experience
Guides, Drivers and Staff
Aurora was amazing! Her English was great and she told us so many interesting things about the history.
Transport
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Full Day Tour of Omaha and Utah Beaches & Normandy Landings Sites
Bayeux

It was a long day but a good one. Definitely wear good shoes and layers (it was windy and 49 degrees the day we went). Our guide gave us the perfect amount of time at each location and the flow of the tour itself was very intuitive. Overall, it was memorable and very moving.

Quality of Experience
Guides, Drivers and Staff
Transport
Montmartre & Sacré-Coeur walking tour
Montmartre & Sacré-Coeur walking tour
Paris
Quality of Experience
Guides, Drivers and Staff
Discover Giverny along the way
Discover Giverny along the way
France

Highlight of the trip! It’s a must to if you are in the area in April or May.

Quality of Experience
Guides, Drivers and Staff
Transport
Le Louvre Private Tour
Le Louvre Private Tour
Paris

It was a great learning experience, but I probably would have done a shorter tour because it was so busy.

Quality of Experience
Guides, Drivers and Staff
Private cruise & Cheese Fondue on Annecy Lake
Private cruise & Cheese Fondue on Annecy Lake
Annecy

If you have the chance to do this, DO IT. The lake is gorgeous, but there is so much more than meets the eye from the shore of Annecy. This was a highlight of our trip! The fondue dinner was fresh and delicious, and our guide provided wine and blankets (we went in May and it got a little chilly).

Quality of Experience
Guides, Drivers and Staff
Paul was an amazing guide! So knowledgeable about all the houses and properties around the lake. He did an amazing job!
Transport
Haut Marais & Canal St Martin Food Tour
Haut Marais & Canal St Martin Food Tour
Paris

It was a very insightful tour, although it was a bit more like a history tour with food as an accent, verses the other way around. Our guide was very knowledgeable and kind.

Quality of Experience
I wish it had been two hours or in a more condensed area. It was a lot of walking and most of the food was dessert, which was a lot of sweets in a short amount of time. I wish there had been more savory food included as well.
Guides, Drivers and Staff
Local specialist: Nathalie Durand
Nathalie
Nathalie Durand
Local specialist in Beaujolais | Replied on May 12, 2025

Dear Sarah,
Thank you so much for sharing this wonderful feed back with us !
I am so happy you enjoyed ! Waiting for you for your next trip to other part of France !!
Regards
Nathalie

Kimkim hit a home run for our Norway trip.
Norway | Apr 28 - May 9, 2025

Christine
Christine K.
Portland, OR | Reviewed on May 10, 2025

Fenne was my main contact and very helpful. Our itinerary enabled us to move smoothly from one space to another. We felt confident with the instructions. Hotels were very good. Well done, KimKim! Thank you

Local specialist: Kristiina Taukul

Ammar has been very helpful in the hotel chec...
Jordan | Apr 27 - May 2, 2025

Sebastien
Sebastien T.
Singapore | Reviewed on May 10, 2025

Ammar has been very helpful in the hotel checkin and recommending stops and timming of activities.

Samir has been good in the setup and tweaking of our itinary and following up to make sure things were ok.

Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on May 10, 2025

Hello Sebastien
i hope you had a nice flight back home.

thank you so much for your kind words, highly appreciate it.
We, surely, look forward to host you and your friends in the future.

Be well and wish you all the best.
Sam

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.