Kimkim Trip Reviews

We had a superb trip to Ecuador, organized by local specialist Paul. We began in Quito and traveled to Cuenca, seeing the Andes and rural areas in between. The hotel accomodation and food was varied and excellent, particularly the colonial style hotels in the larger towns. We were particularly interested in seeing traditional weaving, and our guide/driver David Galarza went "above and beyond" to track down weaving communities for us. We were able to try our hand at weaving and dyeing in a couple of places (Otavalo and Gualaceo) and we would absolutely recommend this to anyone interested in traditional crafts. The national park at Cotopaxi is also a wonder. We finished our trip with a few days in the Galapagos islands, which live up to expectations with wildlife and much else to see. Thank you David and Paul!

Hotel Reviews

Hotel Cucuve

Puerto Ayora

A fine little hotel in an excellent location near to the main street, within easy reach of shops and restaurants. Friendly, informal service and spacious, clean rooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Boutique Santa Lucía

Cuenca

A wonderful Spanish colonial hotel in the central part of Cuenca, a charming city. Food, decor, location and service are all excellent.

Authenticity & Character

Spanish colonial decor, with great nearby bars and restaurants, near to the main square and cathedrals

Location

In the heart of old Cuenca

Staff

Cleanliness & Comfort

Inti Sisa

Guamote

A great hostel in Guamote, a place that is well worth a visit for its market. Basic rooms, good food and friendly service, interesting decor, activities for travelers. Recommended, especially for independent travelers.

Authenticity & Character

Location

Guamote does not have a lot of hotels, this is perhaps the only one catering to international visitors

Staff

Cleanliness & Comfort

Hosteria La Andaluza

Riobamba

Quirky, over-the-top colonial style decor. Fascinating place and well worth an overnight stay. Good food and friendly staff

Authenticity & Character

The hotel houses the owner's large collection of memorabilia, from old gramophones to radios and beyond

Location

Staff

Great service

Cleanliness & Comfort

Patio Andaluz

Quito

A wonderful Spanish colonial hotel in the heart of Quito, with excellent food, rooms and service. Recommended.

Authenticity & Character

Spanish colonial architecture and decoration

Location

In the center of the old town

Staff

Excellent service

Cleanliness & Comfort

Activity Reviews

Exploring Cuenca

Ecuador

Cuenca is a wonderful city with a Spanish colonial heart, great bars and restaurants as well. Lots to enjoy, but the Negroni rooftop bar with spectacular views of the old cathedral is a highlight.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Discover Villages Around Cuenca

Cuenca

We visited the shawl weaving workshop at Gualaceo (about 40 mins drive from Cuenca), where they make traditional shawls (macanas), with ikat designs and macrame fringes. You can see the whole process, and the visit is fascinating. Recommended. We also visited a weaver (Mama Rosa) in Saraguro district. She is about 3 hours drive from Cuenca, and absolutely charming and welcoming. If you are interested in weaving you should also definitely visit her for demonstrations of natural dyeing and weaving on a backstrap loom. Your guide should contact her and her family in advance to arrange.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Cotopaxi National Park

Ecuador

A spectacular, high-altitude park, underneath the snow-capped peak of Cotopaxi. If the weather is on your side, take the walk around the lake (1-1.5 hours)

Quality of Experience

Guides, Drivers and Staff

Transport

Quito City Tour

Ecuador

The old town is beautiful and full of historic churches. A must-see for visitors to Ecuador

Quality of Experience

Guides, Drivers and Staff

Transport

Our tour was very well executed, the guides well versed and committed to making sure each moment of our trip was special. All pre-planned travel vouchers, event tickets, etc. were accepted without any problem. All in all, it was our first trup with KimKim and we will be certain to use it again.

Trip of a lifetime.

We talk about how we are afraid we peaked to early in life because every future trip may not be as good.

I truly think we had the perfect itinerary for what we wanted and we wouldn't change a think.

Both Jaime (guide, may have it spelled wrong) and Roberto our driver were great. Punctual, flexible and full of information.
The information given to us by Charlotte about times and places was a little vague. We were told to refer to different sources to get our schedule. I think that could be improved

Hotel Review

Casa de la Luz

Mexico City

Staff friendly and accommodating. Breakfast was great.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Colorful Markets Tour

Mexico City

My favorite day of our trip. Loved the local markets. Roberto was particularly helpful guiding us through the local markets, as was Jaime

The canals of Xochimilco, the bohemian neighborhood of Coyoacan & Casa Azul

Mexico City

Tour Tacos & Cantinas

Mexico City

Loved going to local cantinas we would not have gone to on our own. Food was fabulous

Quality of Experience

Food

Guides, Drivers and Staff

Hot air balloon ride over Teotihuacan

Mexico City

Weather precluded the balloon ride. After standing for several hours waiting to see if we were ballooning it was difficult to spend the rest of the day walking around the pyramids

My husband and I travel regularly and typically book our own travel, but wanted a local expert to assist with our trip to New Zealand and Michelle was fantastic. We gave her travel dates and a general idea of the itinerary we wanted. After a zoom call to get acquainted, she came back with a itinerary that was based on our requests. We took some time to review and discuss, made a few changes, and the trip was booked. We did not have to spend hours online evaluating possibilities, or wonder if the selections would meet our expectations.
We enjoyed a variety of accommodations and experiences, all with a unique flavor of New Zealand, which was our goal. The weather created a need to change some of our plans and Michelle was easy to contact and available to recommend changes in the time frame we needed.
We prefer not to be tightly booked, and so had much time to explore on our our own in addition to the activities scheduled by KimKim.
The travel book provided was a step by step itinerary that was extremely helpful as we navigated different modes of transportation including rental cars. tour buses and ferries. It provided directions to pickup/meeting points so that we were easily on our way moving from one spot to another.

KimKim did a very good job on planning our trip to Costa Rica but there were a couple of oopses once we got there. The times on one of the tours and one of the pickups changed and we were not notified (I'm sure because I printed the itinerary before we left). The guide we had on our volcano hike was just putting in the hours but the guide on our cloud forest tour made up for that. The accommodations were lovely though the Cloud Forest Lodge was isolated and their menu wasn't very expansive which would not have worked for more than the two days we were there. If you are going to the Cloud Forest from Arenal Volcano, or vice versa, do take the lake ferry - it was so relaxing! Holden, Adrian and Nancy did a really good job enabling us to see as much of Costa Rica as we could.

Hotel Reviews

Cloud Forest Lodge

Monteverde

This lodge was interesting. Work has been done on it but the bathroom is huge which made no sense - our room could have been a suite if a bit of thought had gone into the planning. The staff was amazing, but the menu wasn't varied enough for more than a couple of days stay. Because it was isolated, getting out for a meal would have required extra effort. However, the view was spectacular.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arenal Manoa & Hot Springs

Fortuna

Beautiful hotel with amazing hot springs and a variety of restaurants.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Treetopia Tram & Hanging Bridges

Monteverde

Amazing vantage point of Monteverde from the tram. It had rained and the trail was slick so we chose not to hike back to the entry which might have been nice. The hanging bridge trail was well maintained and the bridges were really impressive.

Quality of Experience

Guides, Drivers and Staff

The tram and hanging bridges were self guided

Transport

Creatures of the Night at Cloud Forest Lodge

Monteverde

Though we didn't see much beyond frogs and tarantulas, our guide was so cute, sweet and excited that it didn't matter. How often do you have the chance to traipse through the rain forest, flashlight in hand and enjoy being in the dark sleuthing for critters?

Quality of Experience

Guides, Drivers and Staff

Transport

The walk was at our hotel so there was no transport

Cloud Forest Reserve Privately Guided Hike

Monteverde

Our guide Andy was a wealth of information about birds, botany and the rain/cloud forest. We enjoyed him so much that we extended our tour by two hours and then took him to lunch!

Quality of Experience

Guides, Drivers and Staff

Transport

Private: Birdwatching in Arenal Mundo Aventura Park

Arenal/La Fortuna

Our guide Ron was so excited about seeing birds and being in nature - he made getting up at 4:30 worth it!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Guided Hike in Arenal Volcano Park 1968

Arenal/La Fortuna

Our guide was just putting in the hours.

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee, Chocolate and Sugar Cane Farm Tour

Arenal/La Fortuna

Quality of Experience

Guides, Drivers and Staff

Transport

Holden was fantastic- communicative, professional and insightful.
The island was beautiful and the people universally friendly.
We had great drivers Pablo and Alex.
Birding and wildlife tours with Gabriel and Socio and Carlos were exceptional .
We did have one bad experience with a guide. The tour company was apologetic and refunded that tour.

Hotel Reviews

Hampton by Hilton San José Airport

Alajuela

The restaurant lacks character and comfort. Food was just OK. Close to the airport with a speedy shop shuttle. Desk staff were very nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costa Verde

Manuel Antonio

Beautiful views and a beautiful place to see monkeys. The staff were not quite as friendly as in other hotels the room was a bit antiquated. The facility is very close to a loud road and it is noisy with a lot of diesel fumes at times the restaurant seems to want to rush you in and out quickly.

Authenticity & Character

Location

Staff

They could be friendlier and more interactive

Cleanliness & Comfort

The rooms are a bit antiquated. Bathroom fans loud and should be separated from the light switch as it was loud anytime we just wanted to turn on the light. Outlets hard to access ( behind bed).

Cloud Forest Lodge

Monteverde

The restaurant staff here were amazing, friendly and proficient. The chef was great. The setting wonderful with plenty of bird and monkey sightings.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arenal Manoa & Hot Springs

Fortuna

Nice hotel, friendly staff,nice setting, beautiful wildlife. The room was fine with one exception. The shower was exceptionally hard to use. It was a hanging unit above a hot tub, you really need three hands to use it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Manuel Antonio National Park Guided Hike

Costa Rica

Socio was an exceptional guide. He navigated us so that we saw numerous spectacular plants and wildlife. He was very skillful with photography and identification of species.

Quality of Experience

Tremendous guide

Guides, Drivers and Staff

Transport

They forgot to pick us up but the tour company was apologetic and is investigating why.

Cloud Forest Reserve Privately Guided Hike

Monteverde

Just just the worst. Horrific Guide.

Quality of Experience

New guide

Guides, Drivers and Staff

Attitude issues

Transport

Dirty smelly vehicle

Treetopia Zip Lines

Monteverde

Nice guides. Safe and fun experience. Lots of adrenaline.

Quality of Experience

Guides, Drivers and Staff

Transport

Coffee & Chocolate Tour

Costa Rica

It was educational. We did feel it actually went on a little longer than it should have.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Birdwatching in Arenal Observatory

Arenal/La Fortuna

Gabriel was an incredible guide, we saw a wide variety of birds which he helped to identify and locate. Spectacular setting, lots of fun.

Quality of Experience

Guides, Drivers and Staff

Pablo And Gabriel we’re awesome awesome

Transport

Right on time

Private Arenal Hanging Bridges & La Fortuna Waterfall Hike

Arenal/La Fortuna

Fun , cool bridges, some wildlife, and some bird sightings

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip was fantastic. All the tours suggested by Emilie were perfect for us. The guides were extremely knowledgeable. The trip was exactly what we wanted.

Hotel Review

Platzl Hotel - Superior

München

Authenticity & Character

Location

Great location in old town

Staff

Cleanliness & Comfort

Activity Reviews

More Than Viktualienmarkt Food Tour

Munich

Our guide, Kevin, was very fun and knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Transport

Neuschwanstein Castle Full-day tour

Munich

Quality of Experience

Guides, Drivers and Staff

Transport

Dachau Concentration Camp Memorial

Munich

This was a powerful and moving experience. Our guide from Radius tours had encyclopedic knowledge.

Quality of Experience

Guides, Drivers and Staff

Transport

I am writing this review as a first user of the KimKim platform for booking a trip. I have travelled with several other luxury and boutique companies. Here is my feedback regarding the overall experience:

- The travel agent should inquire regarding the interests of the guests and suggest places of interest. Here I was suggesting the places after my research and they were enabling it.
- Kim Kim travels has a very opaque pricing policy. You can review our text chat - you will note that when I added an extra day the pricing was increased by $3000 . I had to point it out and then it was brought down to the original estimate. That's not trustworthy.
- Travel agent did not highlight that the US citizens need Brazilian visa since April 2025. I had to scramble to get one.
- I called before reaching Iguazo falls regarding airport pick up- when I did not get a response I called the hotel to pick up- cost me extra for the pick up and buy the Iguazo Park tickets.
- We were promised a jazz show dinner on December 25th- when I reached Buenos Aires and inquired- they stated it was closed for the holiday- made me a hurried reservation for elsewhere for Jazz- there was no jazz there that night.
My trip to Iguazo falls was made memorable because I booked the Gran Melia hotel on my own. That was an amazing hotel with great views and excellent hospitality.
This was my most expensive trip abroad and I will hesitate to recommend Kim Kim - the company needs to have transparency and more engaged agents.

Hotel Reviews

Windsor Leme Hotel

Rio de Janeiro

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Four Seasons Hotel Buenos Aires

Buenos Aires

Excellent accommodation, hospitality and food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Jeep Tour Historic Center

Rio de Janeiro

Quality of Experience

Guides, Drivers and Staff

Guide and driver took extra care of the guests and took us to all the important places

Transport

Hike Morro Dois Irmãos con Favela do Vidigal

Rio de Janeiro

Quality of Experience

Guides, Drivers and Staff

Guide was great- very accomodative to each persons pace

Transport

We had to use Uber

Christ the Redeemer, Botanic Garden and Sugarloaf Mountain

Rio de Janeiro

Quality of Experience

Guides, Drivers and Staff

Transport

Half day tour to the Iguazú Falls (Brazilian side)

Argentina

Quality of Experience

Guides, Drivers and Staff

Transport

Gran Aventura Navigation tour

Puerto Iguazú

Quality of Experience

Guides, Drivers and Staff

Transport

Full day to the Argentinian side of the falls

Argentina

Quality of Experience

Guides, Drivers and Staff

Transport

The Argentine Experience in the Iguazu jungle

Puerto Iguazú

Quality of Experience

Excellent staff and the experience

Food

Guides, Drivers and Staff

Transport

Tango & cena show at El Querandi

Buenos Aires

Quality of Experience

Dancers

Food

2 hours for the food service before the dance- too long

Guides, Drivers and Staff

Transport

Buenos Aires Walking tour, La Boca & City centre

Buenos Aires

Quality of Experience

Guides, Drivers and Staff

Transport

Fantastic, friendly, knowledgeable, thoughtful, engaged, as curious as those of us who had never been here before!

We had a great trip and everything went perfectly! We have traveled with Kim Kim before and I am so impressed with your attention to detail! Our pick up drivers were very professional (especially Kennie) , our adventures let us get a great feel for Costa Rica and it's beautiful and rich history and wonderful and welcoming people. Our hotels were perfect and allowed us to relax and still be close to everything.

Hotel Reviews

Tamarindo Diria Beach Resort

Tamarindo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fonda Vela Hotel

Monteverde

We all loved the family and staff!

Authenticity & Character

They went out of their way to make us comfortable. The authentic breakfasts were a real treat!

Location

Staff

Over the top great!

Cleanliness & Comfort

Hotel La Mariposa

Manuel Antonio

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lomas del Volcán

Fortuna

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Hanging Bridges Walk

Monteverde

Quality of Experience

Guides, Drivers and Staff

Transport

Manuel Antonio National Park Guided Hike

Costa Rica

Quality of Experience

Could give more time at the beach

Guides, Drivers and Staff

Transport

El Silencio Hike & Visit to Ecotermales Hot Springs

Arenal/La Fortuna

Quality of Experience

Food

Food was a buffet style, but good.

Guides, Drivers and Staff

Transport

Traditional Cooking Class - Dinner

Arenal/La Fortuna

Excellent and very hands on! Still waiting for our recipies!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Coffee, Chocolate & Sugar Cane Farm Experience

Arenal/La Fortuna

Very informative and fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Caño Negro Wildlife Refuge Boat Safari

Arenal/La Fortuna

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Roads were very bad!

An incredible trip full of fun and great memories . Olman was incredibly patient with my many calls and questions. Our favorite activities were the wildlife boat trip in Tortugero, zip lining in Monte Verde, the volcano hike in La Fortuna and the final night catamaran cruise in Tamarindo.

Hotel Review

Wyndham

Tamarindo

Hotel was quite run down and needs repairs. Great location and views but bedding was torn, sink had leaks and the water pressure on the shower was very low. There was a shortage of towels and issues with the dryers being broken. Breakfast was tasteless and bland. Tables not cleared at breakfast and dirty.

Authenticity & Character

big corporate hotel, very little charm

Location

great view

Staff

Not friendly and overworked, too much asking for tips

Cleanliness & Comfort

Bed linens ripped, sink leaks, shower pressure poor

Activity Reviews

Catamaran Sailing Excursion

Costa Rica

Crew was so friendly and views were amazing

Quality of Experience

comfortable ,

Food

Guides, Drivers and Staff

crew was awesome

Transport

Long ride from our hotel

Enjoy the Beauty of Tortuguero National Park

Tortuguero

Great wildlife and wonderful guide. We saw and learned a lot

Quality of Experience

Guides, Drivers and Staff

Transport

San Jose - Tortuguero

Costa Rica

Quality of Experience

Food

Guides, Drivers and Staff

Very knowledgable

Transport

We spent 11 fantastic days exploring the sights, tastes and sounds of Morocco. Our driver, Tayeb, was super informative and a pleasure to speak with throughout our journey. He was a safe and experienced driver which was very reassuring. Our stays were in Rabat, Chefchauen, Fez, the Sahara, Ait Benhaddou and Marrakech. We enjoyed the variety of landscapes along the way, the hustle of the medinas, and the quiet dunes of the Sahara. Dune buggy and camel riding in the desert were memorable highlights. The Medina and food tasting tour with Abdul in Fez really helped us appreciate the history and culture of the people living and working in the Medina.

Hotel Reviews

Riad Diamond of Marrakech

Marrakech

Authenticity & Character

Location

So close to restaurants and the main sites.

Staff

Cleanliness & Comfort

Dar Rihana Dades

Douar Aït Ouffi

Authenticity & Character

Location

If we had more time in the area, we would have enjoyed the hike through the gorge, but we only stayed the evening. It was a good place for a stopover on a long journey from the desert to Marrakech.

Staff

The brothers working at the hotel were wonderful right from the greeting to dinner service. The food in particular was outstanding!! The best we experienced throughout the trip. Every dish was artistically prepared and delicious.

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

A lovely experience in the desert- very well located camp - felt private.

Authenticity & Character

Location

Staff

The staff were super friendly and we enjoyed the music played at night around a campfire.

Cleanliness & Comfort

Riad Semlalia

Fès

Authenticity & Character

Location

Right in the heart of the Medina, close to restaurants and the main square.

Staff

Cleanliness & Comfort

Lina Ryad & Spa

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Kalaa

Rabat

Great staff, beautiful courtyard, delicious dinner and breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Sunrise Hot Air Balloon Ride in Marrakech

Marrakesh

Once we finally got up in the air, we enjoyed the experience. (We were delayed by fog for two hours.) Our view above the clouds was beautiful, but brief, as we had to descend below the clouds again quickly. It took some time to find a safe place to set down, but floating over Berber villages was quite interesting.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Marrakech Evening Food Tour

Marrakesh

We loved the food tour, but arrive hungry! There was so much delicious food to eat along the way - too much really! Pace yourself. We particularly enjoyed learning about the cooking process and sampling the Tangia and Machoui at Chez Lamine - both dishes unique to Marrakesh.

Quality of Experience

Guides, Drivers and Staff

Transport

Sorry - no driver that day.

Half-Day Guided Tour of Marrakech

Marrakesh

Our tour guide, Abdul was amazing! He took the time to share the hidden gems within Marrakech and answered our many questions.

Quality of Experience

Guides, Drivers and Staff

Abdul was fantastic.

Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Ben Haddou

Morocco

We enjoyed our self guided tour of Ait Ben Haddou. Ouarzazate was a brief visit for photos. The roses are not in bloom in January so there was not much to see in the Roses Valley.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Transfer from Merzouga to Boumalne Dades via Tinghir & Todra Gorge

Morocco

The landscape was beautiful. I wished we had a longer walk through the gorge. It was very pretty but brief.

Quality of Experience

Guides, Drivers and Staff

Transport

Buggy Adventure in the Desert

Merzouga

Lots of fun! A great way to experience the dunes.

Quality of Experience

Guides, Drivers and Staff

Transport

Morocco Last Nomads Experience: Tea, Tales & Desert Adventures

Merzouga

Very interesting! Highly recommended.

Quality of Experience

Food

We loved the freshly homemade Berber pizza and tea.

Guides, Drivers and Staff

Our guide for the day was very friendly and informative.

Transport

Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud

Morocco

This was a long travel day, and unfortunately, there was a traffic delay which slowed us down. We opted not to have the camel ride on arrival to the desert as it was approaching sunset and getting late.

Quality of Experience

Guides, Drivers and Staff

Our driver to the desert camp, Hassan, was great. He was very welcoming and delivered us safely in the 4x4 over the dunes.

Transport

Guided Tour of Fez Medina

Fes

Quality of Experience

Guides, Drivers and Staff

Our tour of Fez felt a bit rushed. We did enjoy the sites and learned about many of the crafts produced within the Medina.

Transport

A Drive from Chefchaouen to Fes via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Our driver, Tayeb, did a great job maintaining the pace and providing lots of breaks as needed on a long day of driving.

Discover Chefchaouen with a Guide: A Photographer’s Dream

Chefchaouen

Quality of Experience

Guides, Drivers and Staff

Transport

A Guided Exploration of Rabat

Rabat

Quality of Experience

Guides, Drivers and Staff

Transport

Casablanca Airport to Rabat via Casablanca City

Morocco

Very beautiful and a good introduction to an important mosque.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful trip to Costa Rica, planned by Holden, Nancy and Adrian at Serendipity Adventures. We got to experience everything we asked for, even while raining in the rainforest, and then some. Our long distance drivers were friendly, shared their knowledge of the area and made our rides pleasant. All of our guides were enthusiastic, knowledgeable and fun to spend time with. Mariano guided us through Mystico Hanging Bridges Park, Ron Vargas led us on a birdwatch . and our kayaking guide at Arenal Water sports was very patient and supportive as we began our kayaking in the rain, before it stopped, (offering to switch to pontoon if needed). We enjoyed the chocolate /coffee tour at North Fields and the personlized introduction to Huber's farm Paraiso and cooking with Carmen and Marie offered another look into life in Costa Rica.

Our stay at Arenal Manoa was wonderful. It is a beautiful hotel spread out over lush gardens and the hot springs were a blessing to have on those rainy days, especially after the rigorous hikes at Mystico. The staff is especially accommodating, with transport offered to get around if needed, umbrellas provided, and several restaurant options. The rooms were spacious and well appointed with many amenities. We waited patiently for our view of the volcano, which finally came.

We had a nice experience at La Mariposa in Manuel Antonio. The staff was very helpful and the hotel offers shuttle service to the beach. There was a lovely pool and excellent restaurant that serves breakfast, lunch and dinner overlooking the ocean. Our room's furnishings were older, but clean, comfortable and had a beautiful ocean view with a terrace to watch the beautiful birds and sunsets from.

Our experience with Serendipity Adventures was top rated. Holden, Nancy and Adrian planned a great trip. Adrian was especially helpful on the ground in Costa Rica , ready to help with possible flight and hotel changes due to storms in US.
We highly recommend working with them.

Hotel Reviews

Hotel La Mariposa

Manuel Antonio

A pretty hotel at the top of the hill in Manuel Antonio. There were rooms spread out. Our room was one flight up stairs for top floor room with beautiful ocean view. A shuttle is offered several times a day to the public beach. The hotel has a beautiful pool and restaurant overlooking the Pacific ocean.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arenal Manoa & Hot Springs

Fortuna

A beautiful hotel spread out over lush gardens and the hot springs are a blessing to have on rainy (rainforest) days espedcially after rigorous hikes. The staff is especially accommodating, with transport offered to get around if needed, umbrellas provided in rooms and main buildings, and several excellent restaurant options for breakfast, lunch and dinner. Lots of beautiful birds to be seen, as well as a sloth or two.

Authenticity & Character

Location

Staff

Always accomodating, friendly, helpful.

Cleanliness & Comfort

Activity Reviews

Private Rainmaker Conservation Park

Manuel Antonio

The park, while beautiful has a trail that is not as well maintained with railings . It included steep climbs and hanging bridges ( unexpected) that were also not in good condition ( as Mystico). It was difficult to enjoy the beautiful scenery of waterfalls and forest as we made our way through the more difficult trail. our guide, Alex, was very good, and very supportive and patient. He was very knowledgable of the area and we learned alot. He stopped to show anything he thought might be of interest, - animals, insects, etc. Also, the activity was longer than expected as the travel to the park was over 30 minutes.

Quality of Experience

Guides, Drivers and Staff

Transport

Picked up on time. Our guide , Alex, was informative on the way to and from the park.

Coffee, Chocolate and Sugar Cane Farm Tour

Arenal/La Fortuna

A fun and very well orchestrated tour of a local chocolate and coffee farm. Very thorough, lots of sampling! The tour guides are very enthusiastic and great with public speaking.

Quality of Experience

Guides, Drivers and Staff

Transport

Private: Birdwatching in Arenal Mundo Aventura Park

Arenal/La Fortuna

We enjoyed the walk through the beautiful garden with Ron, who is very enthusiastic about birding. unfortunately, the birds were not as accommodating as he would have liked, though we/he did see many and shared the list with us afterwards. We had a wonderful time speaking with him over breakfast and learning more about nature in costa Rica. The activity was scheduled for 5:30-7:30. It was actually longer, as we had breakfast after the walk.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Organic Cooking Class

Arenal/La Fortuna

Mariano picked us up along with another couple who shared our walking tour of the farm with Huber. He shared his family's history and experience operating the small farm . We learned about their local plants, produce, spanish names - it was very inclusive and immersive experience. We then joined a cook and other volunteers in the kitchen for some chopping, prepping and tortilla making, before sitting down with them to a delicious meal of orroz con pollo with fresh salad from the garden.

Quality of Experience

Food

everything!

Guides, Drivers and Staff

We appreciate Huber, Marie and Carmen sharing the farm and home with us.

Transport

Kayaking on Lake Arenal

Arenal/La Fortuna

We arrived to find the lake choppy due to raining. The guide was very patient, offered to use the pontoon if we felt uncomfortable. We tested the water, rain stopped and we had a very enjoyable kayak ride for 2 hours, close to shore

Quality of Experience

Guides, Drivers and Staff

unfortunately do not have the name. Arenal water sports

Transport

Private Arenal Hanging Bridges Walk

Arenal/La Fortuna

Mariano guided through this beautiful reserve. It was more rigorous and steep than we expected, but Mariano was patient. Very enthusiastic and informative, stopping to find insects, reptiles and other animals native to the forest. The reserve is very well maintained and we felt very safe on the bridges. We enjoyed our time with him

Quality of Experience

Guides, Drivers and Staff

Mariano- very enthusiastic and knowledgeable

Transport

The planning and organization was great. Everything was super punctual. We maximized the time spent in Bangkok and Phuket. The only issues I had was with the quality of the food offered which was all not very good and the very early pickup times every day. The speedboat taken to Phi Phi was very crowded and smelled like gasoline to the point of being nauseous.

Activity Reviews

Phuket Elephant Sanctuary

Phuket

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore the Koh Phi Phi By Speedboat

Phuket

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Phang Nga Bay Speedboat Adventure

Phuket

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok – Maeklong Railway market - Damnoen Saduak floating market

Bangkok

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bangkok Spiritual Encounter

Bangkok

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had a fantastic experience with KimKim Travel planning our trip to Australia, including Melbourne and the Great Barrier Reef. The KimKim team was incredibly responsive and well organized, the collaboration between the client engagement and operations teams felt seamless from start to finish.

KimKim planned all our hotels, transports, and tours. They even booked our flight from Melbourne to Cairns. Their website was easy to use and very effective. It was so simple to make a change to the itinerary. I could do it on their site from my phone wether I was sitting in my seats at the Australian Open or in the Daintree Rainforest The whole process was smooth and stress-free—highly recommend! Shout out to the KimKim team Samantha, Lea, & Chinh....

Said and the KimKim team assembled an absolutely amazing vacation!!! everyone he had pick me up, drive me or guide me was professional, knowledgeable, and extremely friendly. When we had bad weather Said was on top of it and made recommendations & they were perfect. He did all the work while I was able to enjoy the trip. He laid everything out for me & was in constant contact throughout the trip, making sure everything was running smoothly. If I ever had a question or wanted to change an itinerary, he accommodated. I’m very pleased with the service and will definitely use Said and KimKim again.

Anas was my driver for a lot of my trip and he was so nice. We really got to know one another & I highly recommend using him. He was so very friendly and accommodating. Also had an amazing guide in High Atlas Mountains (Mustapho Oubraim). We encountered a large snow storm that required an itinerary change, and he made an unforgettable experience happen.

Thanks so much for a fantastic adventure…Bryan

Hotel Reviews

Desert Luxury Camp Erg Chebbi

Merzouga

Staff was absolutely amazing play musical into the night and had us, the guest, participate with them. Everyone had an amazing time learning more about the Moroccan culture.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

Staff was extremely attentive to your needs, and the views are amazing

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Half-Day Guided Tour of Marrakech

Marrakesh

Great way to see the city with knowledgeable and friendly guidance

Quality of Experience

Guides, Drivers and Staff

Transport

Generally: Amazing!
Some minor hick-ups:
1- HESHAM, the guide in Cairo was knowledgeable but not professional. He flirted and harassed my wife, saying to her such as "You are delicious, can I taste you". She had to push him away. I was not present, she only reported to me afterward. This kind of behavior is not acceptable. Imagine what may happen to a solo female traveler.

2- On the way to Cairo airport I discovered not having my flight tickets Cairo to Luxor. SAMARA was extraordinary to arrange everything so that we can get on board on time. He helped us go through custom at Cairo airport smoothly. I give him 6 stars over five!

3- OMAR deserved 6 stars over five. He was very knowledgeable, very professional and very nice person.

4- Services on the boat were very good. No complain whatsoever.

I was with KimKim in 2025 in Morocco, in Egypt in 2026 and will use KimKim again for my future travel.

We had an amazing trip with the help of Paola and her recommendations. The guides went above and beyond. Highly recommend her.

Cannon was incredibly on top of things from start to finish. Recommending activities and places we hadn’t even thought of. Originally we had a list of places we wanted to go and he tried his best to make it work before he kindly explained that our plan was physically impossible. This trip would not have gone as smooth or as well without Cannons help, I genuinely wish he could book everything I do.