Kimkim Trip Reviews

4.8
Based on 11,493 ratings
Read 11,493 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We are a retired couple that likes relaxing vacations
Ecuador | Jan 13 - Jan 27, 2024

S
Steve C.
Middleton, WI | Reviewed on Jan 30, 2024
We are a retired couple that likes to have relaxing vacations while still seeing many of the sights. Most “pre-packaged” tours jam the trips full of activities every day. Lucia did a great job of tailoring the trip to our desires. We were in Ecuador for two weeks and had all private tours except for two small group excursions in the Galapagos. All of our guides were great, especially Genaro in Cuenca. We loved Cuenca - it has an easy to explore old town area. We felt like this trip... Read more

We are a retired couple that likes to have relaxing vacations while still seeing many of the sights. Most “pre-packaged” tours jam the trips full of activities every day. Lucia did a great job of tailoring the trip to our desires.

We were in Ecuador for two weeks and had all private tours except for two small group excursions in the Galapagos. All of our guides were great, especially Genaro in Cuenca. We loved Cuenca - it has an easy to explore old town area.

We felt like this trip was great value for the money, and have been recommending both Ecuador and KimKim to our friends and family. Thanks Lucia!

Hotel Reviews
Wyndham Guayaquil, Puerto Santa Ana
Guayaquil

This was a great stopover hotel enroute to the Galapagos. The hotel is great and it is near many restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora

This hotel was our favorite on the entire Ecuador trip. We had a suite and loved the space. The staff are amazing. It is located very near to ATMs and a supermarket. Plus many restaurants are very walkable. Lastly, the harbor where our excursions left from was a very short walk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Feb 01, 2024

Dear Steve & Joan,
Thank you for such a nice review! :) It makes me so happy to have passengers like you who appreciate what Ecuador has to offer to all people around the world, also thank you for the feedback regarding the guides, hotels, and staff, we learn a lot from you :) thanks.
I hope you can visit us again.
Best regards,
Lucía

12 days in Finland designed by Moonika
Finland | Jan 11 - Jan 23, 2024

Raelene
Raelene S.
Australia | Reviewed on Jan 30, 2024
We absolutely Loved Finland and all that it had to offer. We managed to squeeze in so much during our 12 days there with activities, travel and transfers and 6 different accomodations. We would all love to come back again sometime.
Moonika was amazing to deal with right from the start. She helped tailor our itinerary to exactly what we wanted and there was lots of little tweaks along the way to fit everything in.
The transfer drivers were all brilliant too and very informative on the...
Read more

We absolutely Loved Finland and all that it had to offer. We managed to squeeze in so much during our 12 days there with activities, travel and transfers and 6 different accomodations. We would all love to come back again sometime.
Moonika was amazing to deal with right from the start. She helped tailor our itinerary to exactly what we wanted and there was lots of little tweaks along the way to fit everything in.
The transfer drivers were all brilliant too and very informative on the Finnish life. We had one driver 3 times and he was really great.
I was also very happy to meet Moonika in person when we arrived at the hotel. She went over all our tours in detail and asked if we had any questions. It was very comforting to know that she was nearby and always ready to help if needed.

Hotel Reviews
Kurula's Resort
Pyhätunturi

This resort is hands down AMAZING!! The views looking out of the rooms were just breathtaking and to have your own kitchenette for preparing meals was very handy. There is even a sauna in the room! The breakfasts were also beautiful. I wish i had used the resort sauna with ice bath in the lake but we were usually so exhausted after a days actiivities. The staff here are also wonderful and friendly. Would definitely come back here again!

Authenticity & Character
Location
Location is only just outside Pyha but there is no shuttle so a taxi each way costs 20 euros. Otherwise the location is great!
Staff
Cleanliness & Comfort
Cahkal Hotel
Kilpisjärvi

Cahkal Hotel was really an incredible hotel and I wish we had more time there. The staff were all so lovely and friendly and helpful. The rooms are beautiful as well with everything you need. The breakfast and dinner there was top notch- that Roast Reindeer was next level. We had an issue with a left behind Ski Jacket at Northern Lights Village the previous day and once I informed the receptionist, she called them straight away and arranged one of her drivers who was picking up clients that morning to bring to Kilpisjärvi, to collect the jacket. We were about to go on the 3 Borders Snowmobile Tour and it all worked perfectly. By the time we had got back from the tour and sat down for some soup, the jacket had arrived. I was super impressed with them!. Would not hesitate to recommend this Hotel to anyone. The views from the room and the restaurant were stunning as well. Love Love Love this hotel!!

Authenticity & Character
Location
Staff
So helpful - see comment above!!
Cleanliness & Comfort
Arctic SnowHotel & Glass Igloos
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Hotel the Edge
Tromsø
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Northern Lights Village
Sirkka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arctic Light Hotel
Rovaniemi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Ice Fishing Experience
Ice Fishing Experience
Rovaniemi
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Jan 31, 2024

Hello Raelene,

I'm glad to hear you had a great trip and thank you for a lovely feedback. I hope to help you plan another trip in the future.

All the best,
Moonika

Egypt vacation experience.
Egypt | Jan 19 - Jan 28, 2024

Bijal
Bijal P.
Norco, CA | Reviewed on Jan 30, 2024
We were hoping to get all the details and iternary before we landed, the iternary in kimkim was not updated with correct dates even though I asked several times. We did not know who would pick us up at the airport and was told there would be a sign. Upon landing, noone was there and we had to catch a taxi to get to the hotel. Our kimkim rep also did not pickup his phone. Once I got hold of kimkim agent, things started rolling in place. The local guides and reps were extremely good and... Read more

We were hoping to get all the details and iternary before we landed, the iternary in kimkim was not updated with correct dates even though I asked several times. We did not know who would pick us up at the airport and was told there would be a sign. Upon landing, noone was there and we had to catch a taxi to get to the hotel. Our kimkim rep also did not pickup his phone.

Once I got hold of kimkim agent, things started rolling in place. The local guides and reps were extremely good and we had an amazing experience in Egypt. Highly recommend the local agency used Egypt Promotions. Excellent work by them.

Activity Reviews
Cairo Walking Food Tour
Cairo Walking Food Tour
Cairo

This was rushed because we lost time trying to find out who our rep was when we landed. I don't think we had the full experience. Thought it might have been food tasting but was more of just 1 meal.

Quality of Experience
Not rushed and taste various food
Food
Guides, Drivers and Staff
Transport
Pyramids, Sphinx, Camel ride 15min, Sakkara & Memphis
Pyramids, Sphinx, Camel ride 15min, Sakkara & Memphis
Cairo

Great experience also little rushed, would have liked to spend more time there. Camal ride was fun.

Quality of Experience
Just being there
Food
Guides, Drivers and Staff
Friendly
Transport
Friendly
Day tour to visit Old Egyptian Museum, Citadel of Salah El-Din & Old Cairo
Day tour to visit Old Egyptian Museum, Citadel of Salah El-Din & Old Cairo
Cairo

Amazing seeing ancient artifacts and learning more about it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Karnak Temple and Luxor temple
Visit Karnak Temple and Luxor temple
Egypt

Great experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hot Air Balloon - Visit Valley of the Kings - Hatshepsut temple - Sail to Edfu
Hot Air Balloon - Visit Valley of the Kings - Hatshepsut temple - Sail to Edfu
Luxor

Balloon is a must and adds to the experience. Valley of the kings was amazing

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Edfu-Komombo-Aswan
Edfu-Komombo-Aswan
Edfu

Good experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Abu Simbel temple and Aswan
Visit Abu Simbel temple and Aswan
Aswan

Unique experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alexandria day tour 1
Alexandria day tour 1
Alexandria

Good to see but was expecting to reflect the ancient times in its building and content

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Egyptian Civilization Museum
Egyptian Civilization Museum
Cairo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alexandria Day tour
Alexandria Day tour
Alexandria
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ibrahim Elaref

The perfect trip
Sri Lanka | Jan 21 - Jan 27, 2024

Jamie
Jamie Z.
Willingboro, NJ | Reviewed on Jan 30, 2024

Dhanushka helped us plan the perfect trip and was there for us every step of the way. Our local guide Nishada (Koon Holidays) was absolutely amazing as well. I will 100% use both again when I return!

Sri Lanka is a fantastic holiday destination…. E we saw so much wildlife (elephants, leopard, blue whale, sea turtle, sloth bear, etc), the food was delicious and the people so nice. I recommend this trip to anyone!

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Jan 30, 2024

Hello Jamie,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

So easy to form your perfect trip with their ...
South Africa | Jan 20 - Jan 29, 2024

Christopher
Christopher F.
Bellwood, IL | Reviewed on Jan 30, 2024

So easy to form your perfect trip with their help and guidance. Any modifications you want are easily done. And they are very responsive and easily available to you at all times. Highly recommend !

Local specialist: Anna-marie Mocke
Anna-marie
Anna-marie Mocke
Local specialist in Cape, Winelands | Replied on Feb 09, 2024

Hello Christopher

Thank you very much for the great review. It was such a pleasure to plan this trip for all of you. All of you were always quick to reply, which made it a huge joy to make this holiday a reality for you. I do hope that all of you will come back one day for another visit.

Warm greetings
Anna-marie

Overall positive experience, but some pitfalls to be aware of
Patagonia | Nov 16 - Nov 25, 2023

Dylan
Dylan S.
Nashville, TN | Reviewed on Jan 30, 2024
The overall trip was great and the activities planned were right in line with what we wanted. There were just a few pitfalls along the way that could have been managed better. The fine print in the trip plan did state that flights in South America were not covered, but it was placed below a statement that International flights were not covered and the agent did not make it clear we needed to book flights at specific times after we put our first payment in for the trip plan she created. ... Read more

The overall trip was great and the activities planned were right in line with what we wanted. There were just a few pitfalls along the way that could have been managed better. The fine print in the trip plan did state that flights in South America were not covered, but it was placed below a statement that International flights were not covered and the agent did not make it clear we needed to book flights at specific times after we put our first payment in for the trip plan she created. Then when we were on the trip, there were a couple of hiccups with transportation and we had slow response back from the agent. In the end, this would not stop us from booking again with KimKim, but we will be more diligent during the process in setting expectations and clarifying things.

Local specialist: Kristy Tizon
Kristy
Kristy Tizon
Local specialist in Lima, Peru | Replied on Feb 03, 2024

Hi Dylan,

Thank you for your feedback. We're glad you enjoyed your trip overall and apologize for any issues you encountered. We understand the importance of clear communication and will work to improve it, including better clarification on flight details and quicker responses to messages.

We hope to welcome you back soon!

6 days Central Vietnam: Hue, Hoi An, Da Nang
Vietnam | Jan 24 - Jan 29, 2024

Kenneth
Kenneth D.
Houston, TX | Reviewed on Jan 30, 2024
6 days: Hue, Hoi An, Da Nang
Both hotels (Pilgrimage Village in Hue & Palm Garden Resort in Hoi An ) were great
Local guide (Mr Thuong) & drivers were
Good itinerary & mix of activities. Agenda provided flexibility to explore (Hoi An) on our own
Website is very good for daily activity summary
Read more

6 days: Hue, Hoi An, Da Nang
Both hotels (Pilgrimage Village in Hue & Palm Garden Resort in Hoi An ) were great
Local guide (Mr Thuong) & drivers were
Good itinerary & mix of activities. Agenda provided flexibility to explore (Hoi An) on our own
Website is very good for daily activity summary

Hotel Review
Palm Garden Resort Hoi An

Great location, nice beach & pool

Authenticity & Character
Location
Beach area
Staff
Cleanliness & Comfort
Local specialist: Dat Nguyen
Dat
Dat Nguyen
Local specialist in Hanoi | Replied on Jan 31, 2024

Hi Kenneth,

Thank you so much for your kind reviews! Me and our team are so glad to hear that you have enjoyed your trip to Center Vietnam with us and hope to see you in the future when you decided to visit Vietnam again or any Southease Asia countries 😊

Wish you all the best,
Dat
Realistic Asia

Ashley was super responsive, knowledgeable an...
Vietnam | Jan 22 - Jan 29, 2024

Fay
Fay F.
North Valley Stream, NY | Reviewed on Jan 30, 2024

Ashley was super responsive, knowledgeable and pleasant. Probably the smoothest trip we ever took. Every single step was easy! Fantastic trip. Thank you Ashley!

Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Jan 30, 2024

Dear Fay,
Thank you so much for your kind words and for taking the time to share your amazing feedback with us! We are so delighted to hear that you had an outstanding experience during your time here in Vietnam🥰
Our team would love to welcome you back in the future!
My very best,
Ashley

Dream vacation
Australia | Dec 16 - Dec 29, 2023

Jaya
Jaya C.
Hermosa Beach, CA | Reviewed on Jan 29, 2024
Australia was in our bucket list for a whole. Liz helped plan the dream trip in a timely manner. She was easy to interact with and responded promptly. She revised the itinerary based on our preferences and cost effectiveness. Inspite of all the planning due to cyclone Jasper we couldn’t do Port Douglas. But Liz and her local team Kasia helped plan a lot of the must sees. Highly recommend the trip and the specialist Read more

Australia was in our bucket list for a whole. Liz helped plan the dream trip in a timely manner. She was easy to interact with and responded promptly. She revised the itinerary based on our preferences and cost effectiveness. Inspite of all the planning due to cyclone Jasper we couldn’t do Port Douglas. But Liz and her local team Kasia helped plan a lot of the must sees. Highly recommend the trip and the specialist

Hotel Reviews
PARKROYAL Darling Harbour
Sydney

Centrally located in Darling Harbor. Friendly staff and good restaurant option though there is plenty to eat in the near by places.

Authenticity & Character
Nothing extraordinary. Normal
Location
Centrally located. Can go to circular quay etc easily. Lots of eateries around.
Staff
Cleanliness & Comfort
There were mosquitos in lobby
Desert Garden Hotel
Uluru

Nice comfortable hotel with wonderful onsite restaurants. Convenient for trips. Little pricey but comfy.

Authenticity & Character
Very beautiful and well maintained. Love the outback and native vibes.
Location
Convenient for tours and airport
Staff
Cleanliness & Comfort
Adina Apartment Hotel Adelaide Treasury
Adelaide

Wonderful location and friendly staff. Beautiful character considering it was the old treasury building.

Authenticity & Character
Beautifully transformed from treasury building to a hotel. Had history preserved for us to know and view.
Location
Right by Victoria square and easily walkable.
Staff
Cleanliness & Comfort
Room had all the facilities. Just getting to elevator was confusing. Nice pool!
Clarion Suites Gateway
Melbourne

Very moderate hotel. Rooms were small and noisy due to train tracks.

Authenticity & Character
Nothing special
Location
Centrally located but near train tracks making it inconvenient
Staff
Friendly and made us comfy in lobby when we had checked out and had long wait for our flight.
Cleanliness & Comfort
Nice pool
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Very informative and timely tour! Got to see the opera house and even hear some artists prepping for their show.

Quality of Experience
Short and informative!
Guides, Drivers and Staff
Knowledgeable and friendly
Harbor Experience Cruise
Harbor Experience Cruise
Sydney

Nice cruise around the harbor. Enjoyed going under the harbor bridge the most.

Quality of Experience
Guides, Drivers and Staff
Transport
The ship was neat and convenient
Full Day Blue Mountains Hike the World Heritage
Full Day Blue Mountains Hike the World Heritage
Sydney

The visit to Calmsley farms was fantastic. My kid loved feeding the kangaroos and seeing them up close. Lunch was very delicious and kept us nourished for the hike. Not spectacular as Grand Canyon and definitely not a must do. Guide was really friendly and knowledgeable

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Uluru Sunset
Afternoon Uluru Sunset
Uluru

It was a good tour but it was hard to understand the guide and felt like lot of waiting to see few places. Sunset location was not that spectacular.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning  Kata Tjuta Tour
Morning Kata Tjuta Tour
Uluru

Fantastic way to see the beauty during sunrise, wapau hike was great, breakfast was quite good too! Best way to see Kata Tjuṯa

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kangaroo Island Experience- Cruise / Cruise
Full Day Kangaroo Island Experience- Cruise / Cruise
Adelaide

Fantastic guide and awesome way to see Koalas, Kangaroos in their natural habitats! Lunch spread was awesome! Wish they had given time for dinner before the cruise back to Adelaide

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phillip Island Full day tour Moonlit Sanctuary + Penguin Plus
Phillip Island Full day tour Moonlit Sanctuary + Penguin Plus
Australia

Definitely a not to miss experience. It’s surreal to see the penguins and the seals.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jan 31, 2024

Helo Jaya,
Thank you for your review. I enjoyed working with you and was very sad that the cyclone hit and interrupted the Port Douglas part..... I think you'll just have to go back sometime !!! Maybe do Port Douglas and then go all the way up to Darwin and Kakadu National Park :)

Also I read you were able to hear the artists practicing for the Opera performance, that was very unique. How lucky.

Thanks for taking the time to review and please reach out anytime you are planning another trip. We'd love to help.

Cheers
Liz

Best trip: La Fortuna + Manuel Antonio
Costa Rica | Jan 20 - Jan 28, 2024

S
Simon M.
San Jose, CA | Reviewed on Jan 29, 2024
I'm extremely happy with all the support I was provided with by Bryan and his team for my trip to Costa Rica. I reached out to Bryan with a simple ask: I want the best experience in Costa Rica! They planned everything for me and sent me a few options. After some modifications, we finalized the plan. Once I arrived in San Jose to my last leaving Costa Rica, I was 100% supported by the crew in Serendipity. All the people I interacted with, were amazing, super responsive, and knowledgeable. From... Read more

I'm extremely happy with all the support I was provided with by Bryan and his team for my trip to Costa Rica. I reached out to Bryan with a simple ask: I want the best experience in Costa Rica! They planned everything for me and sent me a few options. After some modifications, we finalized the plan. Once I arrived in San Jose to my last leaving Costa Rica, I was 100% supported by the crew in Serendipity. All the people I interacted with, were amazing, super responsive, and knowledgeable. From day 1, Wilman provided the best support, whenever I needed something he was just one text message away. He was able some last-minute changes based on my requests. He is just amazing. Mariano also helped us a lot during our stay in La Fortuna. He is a very nice guy that you just want to hang out with him like your friend. He is a knowledgeable person with a great attitude and manner.
Overall, I would like to thank you Serendipity for providing us with the best service. Can't wait to visit Costa Rica again.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 29, 2024

Hola Simon,

I truly appreciate your kind words!

I'm overjoyed to learn about your wonderful experience in my homeland! It brings me great happiness to know that Wilman's responsiveness and flexibility in handling last-minute changes, along with Mariano's friendly and knowledgeable assistance, contributed to making your stay memorable.

Thank you for sharing such positive feedback, and we eagerly anticipate welcoming you back to Costa Rica soon!

Pura Vida 🦥
Bryan

Our trip to the Yucatan was very special . ...
Mexico | Jan 21 - Jan 27, 2024

Lindy
Lindy N.
Los Angeles, CA | Reviewed on Jan 28, 2024
Our trip to the Yucatan was very special . All service providers were pleasant and friendly. The interactions with Mayan families in their community and learning to make tortillas , plant corn, make handicrafts and spot monkeys in the jungle was especially memorable. Of course, exploring the ancient Mayan cities and learning about their culture and scientific achievements was inspiring. Our guides were amazing in their knowledge and interest in our understanding of Mayan culture both... Read more

Our trip to the Yucatan was very special . All service providers were pleasant and friendly. The interactions with Mayan families in their community and learning to make tortillas , plant corn, make handicrafts and spot monkeys in the jungle was especially memorable. Of course, exploring the ancient Mayan cities and learning about their culture and scientific achievements was inspiring. Our guides were amazing in their knowledge and interest in our understanding of Mayan culture both in ancient and modern times. Hotels were excellent and transportation services efficient. A particular shout out to the taxi service drivers , Carlos, and others. Mariana from Rutopia was always a text or call away which helped smooth out any logistical wrinkles. Of course, thanks to Rene who helped plan the trip!! Finally, a round of applause to the zip line team in Punta Laguna who threw some thrilling adventure into the day.

Local specialist: Rene Rodarte

Whirlwind northern India adventure
India | Jan 23 - Jan 27, 2024

N
Nigel K.
Australia | Reviewed on Jan 28, 2024
We requested a whirlwind adventure, we only had a couple of days but Jay, of Bespoke India Holidays, managed to pack into those few days all we asked for and more. A day in Agra with tour guide Yogesh covered the important sites and was very informative and entertaining; the playboy emperor, the lovestruck emperor, the evil son and so much more. The following day Yogesh provided the low down on India's second capitol - Fathpur Sikri before he headed back to Agra and our driver - Raj, took... Read more

We requested a whirlwind adventure, we only had a couple of days but Jay, of Bespoke India Holidays, managed to pack into those few days all we asked for and more. A day in Agra with tour guide Yogesh covered the important sites and was very informative and entertaining; the playboy emperor, the lovestruck emperor, the evil son and so much more. The following day Yogesh provided the low down on India's second capitol - Fathpur Sikri before he headed back to Agra and our driver - Raj, took us on to our next destination - Ranthambhore. A lot of driving over the five days but Raj was very good, considerate to our westernanity, one of us secure enough to actually sleep whilst he drove; the car was immaculately clean, comfortable and water and sweets were provided. Accommodation in Ranthambhore was six-star, two safaris into the national park resulted in two tiger sightings - luck I know but wow.

Hotel Reviews
Aamaghati Wildlife Resort, Ranthambore
Ranthambore

Green, spacious, clean, open, fresh, a little oasis in the hustle and bustle of Indian life. Location; Out of town so quiet but it meant that if you wanted to visit the village you had to book a ride or take a long walk. Authenticity & Character; This is a resort 'authenticity' is not relevant. And nor really is 'character'. Aamaghati Wildlife Resort is a resort and compares above western resorts that I have stayed at. The presence of local musicians to welcome guests and provide background to High Tea added character to the experience. Staff; There were sufficient staff that assistance was always available if required. The staff were, almost, overly keen to be of help, all those we encountered were respectful, well mannered and well presented, all spoke good english. Cleanliness and Comfort; The grounds were spotless, the public areas were spotless, the rooms were spotless. The room we had (T4) was huge and well laid out.

Authenticity & Character
Nothing can improve authenticity, Aamaghati is a resort, it is a very good resort but resorts are not 'authentic' Indian accommodation.
Location
Nothing could be improved as you can't exactly pick the resort up and drop it off closer to the town. We were only there for a day and only for the safari, the location was perfect for our requirements. If we'd been there longer then the isolation from the village may have been a point of concern. I do not know (I did not notice) if you offer a taxi service between resort and village which would overcome the isolation.
Staff
All of the staff we encountered were very helpful to the point of bordering on being too helpful.
Cleanliness & Comfort
Spotless inside and out
Clark Shiraz
Agra

We were in town for a day of sightseeing, we had a driver who dropped us off and picked us up. The hotel was clean, the room was clean, spacious and comfortable. The restaurant that we used had a great range of great tasting foods available.

Authenticity & Character
This was a hotel, it was an authentic hotel but not authentic Indian accommodation. The hotel had an abundance of services and facilities.
Location
We were there for a day and had a driver who picked us up and dropped us off at the hotel so location was not an issue. Had we no driver and had we been there for more than just a day's sightseeing the distance to the centre of Agra may have been a concern.
Staff
All very helpful
Cleanliness & Comfort
The room, the public areas and the grounds were all very clean.
Activity Reviews
Agra - Sightseeing and Mughal Heritage Walk
Agra - Sightseeing and Mughal Heritage Walk
Agra

Agra Fort was an impressive structure and, courtesy of our guide, had an interesting, colourful and rich history. The size and scope of the buildings was hard for our 20th century minds to fully grasp. Taj Mahal. What can you say, even in the fog the building had a presence that you could literally feel. The detail work of the decorations, the design of the structure rivals any christian structure I have seen. Mughal Heritage Walk was probably a bit too much for our western sensibilities, it was certainly a bit of an eye opener to us to see village life up that close and personal. To be honest, we were a bit uncomfortable - rich westerners walking around a place where there was not that wealth.

Quality of Experience
It goes without saying, a visit to the Taj Mahal is Amazing
Guides, Drivers and Staff
Our driver for the whole tour - Raj, was great, a good driver (he didn't hit anyone) and very considerate. Our guide - Yogesh, was awesome, knowledgeable, entertaining, perceptive.
Transport
We had a private car with driver, the driver was good and the car was comfortable and clean.
Agra - Ranthambore via Fatehpur Sikri  (296 km- 5 to 6 hours by car)
Agra - Ranthambore via Fatehpur Sikri (296 km- 5 to 6 hours by car)
India

It's a long drive, the break at Fatehpur Sikri made it a little more bearable. The break at the level crossing did not - we had a twenty minute delay getting out of Agra while we waited for a train. Fatehpur Sikri is an interesting site and well worth the detour if you are in the area. The architecture is typical and impressive, the story behind is interesting and to link the structure to the story is great. A drive is a drive is a drive, there were sufficient interesting sights along the way to keep the mind from boredom.

Quality of Experience
Guides, Drivers and Staff
Again, Yogesh was informative, knowledgeable and entertaining. Raj was a very good driver.
Transport
Raj drove a very comfortable car that was immaculately clean.
Morning and Afternoon Safaris in Ranthambore National Park
Morning and Afternoon Safaris in Ranthambore National Park
Ranthambore

We were lucky, two trips into the park - morning and afternoon, two tiger sightings. If we hadn't seen a tiger the rating would be a bit less but still up there. There were other things to see and the park itself was scenic.

Quality of Experience
We saw tigers, what more can you say
Guides, Drivers and Staff
We were told a 6:30-7:00am pickup, the driver arrived at 7:30am. The driver we had didn't highlight or really point out the other animals we encountered and he certainly didn't give us the opportunity to photograph any of them, he seemed to be single mindedly intent on spotting a tiger, and to his credit he found us one. A close up and personal sighting, one that no other group got to see. We were told a 1:30-2:00pm pickup, the driver turned up after 2:30pm. This driver was a bit more informative about the other animals sighted and was also a bit more sensitive to our being tourists and interested in more than just the animals. And he got us a tiger.
Transport
We had jeep tours, two two-and-a-half person benches across the back of an open jeep. Comfortable for two (afternoon), bit tight for three (morning) persons. The roads in the park are, as you'd expect, rough.
Local specialist: Jay Kajaria

A trip I’ll remember forever
Ecuador | Jan 10 - Jan 18, 2024

Chloe
Chloe L.
Singapore | Reviewed on Jan 28, 2024
I will remember my time in Ecuador for the rest of my life. My guide Christian was fantastic - he knew a fact about every single plant, mountain, town that we drove past and was so helpful and always cheery. All of the accommodation I stayed in exceeded my expectations and I loved every place that I visited, particularly the Galápagos Islands. Wow, where do I begin with the Galapagos… absolutely amazing place and I wish I’d have spent longer there. I loved turning up to the airport and having... Read more

I will remember my time in Ecuador for the rest of my life. My guide Christian was fantastic - he knew a fact about every single plant, mountain, town that we drove past and was so helpful and always cheery. All of the accommodation I stayed in exceeded my expectations and I loved every place that I visited, particularly the Galápagos Islands. Wow, where do I begin with the Galapagos… absolutely amazing place and I wish I’d have spent longer there. I loved turning up to the airport and having a driver waiting with a sign and a smile, as well as the bus fare already covered. Having pre-arranged transport and excursions meant I could cram so much more into the short time I had but I also loved having flexibility and free time in the afternoons and evenings. Nicolas helped me organize a scuba dive for my last day in the Galapagos and stayed in touch throughout the whole trip to check on me which was great. I also loved Baños and was blown away by the scenery both there and in Cotopaxi. Well worth every penny, definitely made everyone jealous back home!

Local specialist: Nicolas Cadena
Nicolas
Nicolas Cadena
Local specialist in Ecuador | Replied on Jan 29, 2024

Dear Chloe,

We're so happy to hear that you had an amazing time here in Ecuador, it truly was a pleasure planning this trip with you.
I'm personally glad that you enjoyed the beautiful scenery of Baños and the playful wildlife of the Galapagos, the sea lions will definitely miss you! I totally understand why everyone would be jealous back home!
Thank you again for your kind words and feedback, Christian and the other guides will really appreciate hearing this when I convey this message to them. We look forward to welcoming you again in South America :)
Yours,
Nick

One of our first guides was Ming and he was o...
Vietnam | Jan 7 - Jan 21, 2024

R
Rosanna C.
Canada | Reviewed on Jan 28, 2024
One of our first guides was Ming and he was our favourite. He had a ton of knowledge about he Cu Chi tunnels. He let us take our time and answered all of our questions. He was lots of fun!
I loved the Cu Chi tunnel tour, the boat tour with Ming, the lunches that were provided were delicious! I loved going on the cruise that was beautiful to Ha Long Bay, the drive to get to Hue was unreal, one of the coolest sites to see. I loved the resort in Nha Trang, it was incredible. The beach was...
Read more

One of our first guides was Ming and he was our favourite. He had a ton of knowledge about he Cu Chi tunnels. He let us take our time and answered all of our questions. He was lots of fun!
I loved the Cu Chi tunnel tour, the boat tour with Ming, the lunches that were provided were delicious! I loved going on the cruise that was beautiful to Ha Long Bay, the drive to get to Hue was unreal, one of the coolest sites to see. I loved the resort in Nha Trang, it was incredible. The beach was perfect. The tours were nice because it was just the 4 of us, so it was private! I liked how Ashley set the trip up, From Ho Chi Minh City to Hanoi, it was perfect! Did everything we wanted to do!

Hotel Review
The Anam Cam Ranh Resort
Nha Trang

Ive never stayed anywhere nicer! Everything was perfect, food was delicious, staff were so sweet and helpful. Such a luxury beautiful spot!!

Authenticity & Character
Really pretty spot, nice place to relax!
Location
Right on the beach, it was unreal!
Staff
Helpful and sweet! 10 out of 10
Cleanliness & Comfort
Ashley was on top of things, very helpful and was efficient. I wouldn't change the trip!
Activity Review
Islands And Snorkeling Tour
Islands And Snorkeling Tour
Nha Trang

This was a really fun day! So much that we did, went on the boat, got to see where the fishermen lived and what they did. The only thing was the snorkeling was not as exciting as we thought it would be. We only saw a few fish in a tiny spot off the boat. We think the snorkeling could have been a bit more, maybe a bigger area to swim with more fish!

Quality of Experience
Ming the tour guide was awesome!
Food
Delicious! Just the cruise was not a 10/10 for food unfortunately. But everything else was perfect!
Guides, Drivers and Staff
Everyone was so sweet and nice! Very friendly and helpful
Transport
The drivers were efficient!
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Jan 29, 2024

Dear Rosanna,
Thank you for your kind words and thorough feedback! We're so delighted that you had a perfect time in our country. I will pass on your kind words to the whole team that you met during the trip.
Vietnam would love to have you back one day:)
Best,
Ashley

5-star planning & 3-star execution
Patagonia | Jan 22 - Jan 27, 2024

Rosie
Rosie C.
Harrison, NJ | Reviewed on Jan 28, 2024
Excellent platform made planning easy. Florence, the local specialist, was a prompt, helpful and clear communicator. I was very excited for the trip given the upfront planning and overall super positive interaction with Flor. Execution was average at best. There were 2-3 layers of subcontracting, which is not ideal. My choices/preferences weren’t conveyed fully or correctly 60% of the time. Fortunately I am a fluent Spanish speaker who is familiar with the region and was able to sort those... Read more

Excellent platform made planning easy. Florence, the local specialist, was a prompt, helpful and clear communicator. I was very excited for the trip given the upfront planning and overall super positive interaction with Flor. Execution was average at best. There were 2-3 layers of subcontracting, which is not ideal. My choices/preferences weren’t conveyed fully or correctly 60% of the time. Fortunately I am a fluent Spanish speaker who is familiar with the region and was able to sort those mistakes myself. But things could have easily gone a different way. Overall, a big learning for me to research fully the companies that are actually providing the service, not just intermediating.

Hotel Reviews
Hotel Las Torres Patagonia
Torres del Paine

Fantastic service, comfortable rooms, unbeatable access to the park and a terrific team of guides & drivers. Will definitely book again for a longer stay.

Authenticity & Character
Tailored to meet international tastes, which means a natural sacrifice btw truly locally authentic and familiar/comfortable for international visitors
Location
Only hotel in the park itself
Staff
Cleanliness & Comfort
Hotel José Nogueira
Punta Arenas

Located behind the historic Sara Braun mansion, next to the Plaza de Armas, the location is unbeatable. The suites are large and quite comfortable, clean and well maintained. Food & drink at the bar are quite good. Service is on par with the area of the country, on the unhurried/leisurely side. Not a place to go if you’re in a rush.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
King Penguin Park Tierra Del Fuego
King Penguin Park Tierra Del Fuego
Punta Arenas

This should not be a 14hr excursion. King Penguin Park is quite small and takes less than 1 hr even with a large group of people. We burned no less than 4 hrs in extended cafe visits/breaks, stops without much to see and a general lack of clarity of the duration of each stop so we could manage our time ourselves. In retrospect, I would have rather spend an additional day in Torres del Paine than doing this activity.

Quality of Experience
Guides, Drivers and Staff
Inexperienced guide, unclear communicator in Spanish and even worse in English.
Transport
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Jan 29, 2024
¡Hola de nuevo, Rosie! Thank you for sharing your positive experience with the platform and your kind words about my assistance in planning :) 💕 I sincerely regret that the execution did not fully meet your expectations, butwe appreciate so so much your feedback, and we're actively working to enhance our service by and ensuring better communication of preferences. I appreciate your understanding and hope that, despite the challenges, you were able to enjoy your trip. :) I'm committed to... Read more

¡Hola de nuevo, Rosie!

Thank you for sharing your positive experience with the platform and your kind words about my assistance in planning :) 💕 I sincerely regret that the execution did not fully meet your expectations, butwe appreciate so so much your feedback, and we're actively working to enhance our service by and ensuring better communication of preferences.

I appreciate your understanding and hope that, despite the challenges, you were able to enjoy your trip. :) I'm committed to learning from this experience and providing an even better service in the future.

¡Gracias por elegirme! :)

Flor

There are 2 things that I think are the harde...
Argentina | Dec 28 - Jan 6, 2024

Erica
Erica M.
Flagami, FL | Reviewed on Jan 28, 2024
There are 2 things that I think are the hardest about planning a major trip - the decisions about what to do and the logistics. Working with Juan Ignacio and McDermotts made what felt big feat a very easy endeavor. Within 4 weeks, Juan Ignacio helped us plan a 10-day, 3-city tour in Argentina, and we could not have had a better experience. From mountain biking to airport pick up and drop off, everything was planned to perfection with top notch guides and earlier-than-on-time time pick... Read more

There are 2 things that I think are the hardest about planning a major trip - the decisions about what to do and the logistics. Working with Juan Ignacio and McDermotts made what felt big feat a very easy endeavor. Within 4 weeks, Juan Ignacio helped us plan a 10-day, 3-city tour in Argentina, and we could not have had a better experience.

From mountain biking to airport pick up and drop off, everything was planned to perfection with top notch guides and earlier-than-on-time time pick up.
. Highlights included:
- Mountain bike ride and lake sailing in Bariloche- Villa Angostura with Facundo and his brother Nico
- Kayak and lunch at Estancia Bonanza in El Chalten
- Amazing views and scenery
- Bike ride in Buenos Aires
- 5 flights- all on time or early, 10 airport transfers- all private, 3 hotels- all 4 star, 8 excursions w/ meals

I would go this route again with future trip planning. All you need to do is let go and show up!

Hotel Reviews
Cacique Inacayal Lake Hotel & Spa
San Carlos de Bariloche

Great staff, beautiful hotel with a lot of potential, but it needs some repair and updates. Needs screens on the windows given no need to open windows at night.

Authenticity & Character
Beautiful and close to the lake, stunning view, love the overall vibe if the hotel.
Location
Close to downtown San Carlos
Staff
Exceptional staff. Very helpful. 5 star.
Cleanliness & Comfort
Clean but areas in need of repair. Needs screens on windows for non a/c rooms. Hotelnis gorgeous with some TLC needed.
Cassa Lepage Art Hotel Buenos Aires
Buenos Aires

Gorgeous, modern, comfortable bed.

Authenticity & Character
Loved the art theme of this hotel. Stunning and well done. Great story of the building tied to the architecture and the artwork.
Location
Close to Adam Telmo and plaza Mayor. Close to cafes and restaurants. Love the proximity to the older part of the city- walking distance to many things.
Staff
Friendly.
Cleanliness & Comfort
Very clean, very comfortable bed, large bathroom and overall space. The room had a little hallway with a solarium. We really loved this room. Breakfast was great in a beautiful setting.
Chalten Suites Hotel
El Chalten

Great location, lovely staff, awesome room with some expectations. Laundry service option was great!

Authenticity & Character
Great views, very lodgy, nice staff.
Location
Perfect location to everything we needed in El Chalten. Everything was in walking distance, and it’s close to a bustling cafe that had live music.
Staff
Very helpful and friendly.
Cleanliness & Comfort
Very clean, great laundry service option, good breakfast. Could use greens on windows given no a/c.
CasaSur Palermo Hotel
Buenos Aires
Authenticity & Character
Modern in answer area of the city.
Location
Great location, walking distance to restaurants and shopping areas.
Staff
Attentive staff
Cleanliness & Comfort
Good breakfast. some of the remodel looked half finished, particularly in the bathroom, which made it feel like you were a construction zone. Unsure if that’s the intended style.
Activity Reviews
Mountain biking by Arrayanes Forest followed by a boat trip on Nahuel Huapi Lake
Mountain biking by Arrayanes Forest followed by a boat trip on Nahuel Huapi Lake
Bariloche

A ride to Villa Angostura- a smaller town north of San Carlos. This was one or favorite experiences with Facundo and Nico. We mountain biked with Facundo in the Arrayanes Forest- a forest of sacred trees native to the region. We also took a boat ride on the lake Nuahel Huapi. This was physically challenging at the beginning and we finished a relaxing sail I the afternoon with a home cooked meal prepared Nico.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of Bariloche city, visit Campanario Hill and a short trek
Tour of Bariloche city, visit Campanario Hill and a short trek
Bariloche

This was fun and relaxing- we took a chair lift ride to see the beautiful views of the lake area. We went to Patagonia brewery, where we enjoyed drinks and lunch. We dipped our toes in cold glacier lake water. We had a private driver.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bicycle tour of Palermo and Recoleta
Bicycle tour of Palermo and Recoleta
Buenos Aires

We loved our guide Ricky. We enjoyed the dozing bike ride while seeing the city. We had mate in the park and so the Recoleta cemetery. We had an excellent lunch with traditional cuisine- stews and empanada.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking on Rio Las Vueltas
Kayaking on Rio Las Vueltas
El Chaltén

Great experience. We would liked this to be more difficult but we enjoyed it overall.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Jan 31, 2024

Hola Erica and John,
Thank you so much for your kind words. It's been a pleasure for me and all the Mac Dermott's family working with you and get the best experience visiting our home country.
We really enjoyed organizing your trip, and I'm so glad I got to meet you here in Buenos Aires, and we look forward to welcoming you back for more unforgettable experiences in the future!
All the best,
Juan Ignacio.

Huyen had been very responsive, attending our...
Vietnam | Jan 10 - Jan 26, 2024

parimal
parimal p.
San Antonio, TX | Reviewed on Jan 28, 2024
Huyen had been very responsive, attending our requests quickly. She was easy to communicate with. She made sure that our expectations are met. During the planning stage she heard us well and proposed the itinerary which we enjoyed very much.
All guides were quite good with Mr. Bao in Central Vietnam region and Mr. Chen in Cambodia were outstanding. All guides tried to explain clearly and in depth.
Read more

Huyen had been very responsive, attending our requests quickly. She was easy to communicate with. She made sure that our expectations are met. During the planning stage she heard us well and proposed the itinerary which we enjoyed very much.
All guides were quite good with Mr. Bao in Central Vietnam region and Mr. Chen in Cambodia were outstanding. All guides tried to explain clearly and in depth.

Hotel Reviews
Indochina Sails

The rooms were great. The checking in and out process was very smooth. The meals were very good with couple of options and variety. The staff was helpful and responsive.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Laluna Hoi An Riverside Hotel & Spa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thanh Lich Royal Boutique Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Can Tho Ecolodge
Can Tho
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anjali by Syphon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alagon D'antique Hotel & Spa
Ho Chi Minh City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Acoustic Hotel & Spa
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hanoi - City tour full day
Hanoi - City tour full day
Hanoi

Good overview of the old town and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
On the first day the vehicle had little legroom. The vehicle was replaced with relatively more legroom. The vehicle had running board, which was narrow making getting out and in challenging and risky. Though a stepstool was requested to help the situation, it was not provided.
Local specialist: Huyen Nghiem
Huyen
Huyen Nghiem
Local specialist in Hanoi, Vietnam | Replied on Jan 30, 2024

Dear Parimal and the entire team,
Thank you sincerely for choosing Kimkim and placing your trust in us. It brings me immense joy to learn that your group enjoyed a wonderful trip and were pleased with our services. I eagerly anticipate the opportunity to welcome you and your family members back to Vietnam soon.
Wish you all the best,
Best regards,
Huyen Nghiem (Ms)

Absolutely recommend!
Sri Lanka | Jan 15 - Jan 24, 2024

T
Tiffany S.
Altoona, PA | Reviewed on Jan 28, 2024
We had an absolutely incredible time in Sri Lanka! The hotels that Dhanushka suggested were really lovely, and we had some super memorable experiences including whale watching, staying in a tree house accomodation, staying in a beehive-like accomodation and picking our own tea! Dhanushka was always extremely quick to respond and answered all of our questions. Our guide and driver Mahendra was really helpful and accommodating—considering how much time you spend with the guide it’s really... Read more

We had an absolutely incredible time in Sri Lanka! The hotels that Dhanushka suggested were really lovely, and we had some super memorable experiences including whale watching, staying in a tree house accomodation, staying in a beehive-like accomodation and picking our own tea! Dhanushka was always extremely quick to respond and answered all of our questions. Our guide and driver Mahendra was really helpful and accommodating—considering how much time you spend with the guide it’s really important to get someone great and we definitely did! Would definitely recommend booking this trip. There is so much incredible nature to see in Sri Lanka, with so much diversity! Coming from the United States, it was a bit of an adjustment that planning and time are viewed a bit differently (ie very common for trains to be late, certain smaller aspects of the trip are planned on the go rather than in advance) so for a western traveler it’s important to have a bit of a flexible mindset..but the experiences you will get in return are all very worth it!

Local specialist: Dhanushka Wijeyekoon
Dhanushka
Dhanushka Wijeyekoon
Local specialist in Sri Lanka | Replied on Jan 28, 2024

Hello Tiffany,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Best Colombian Adventure with KimKim and the amazing Margarita Moreno
Colombia | Dec 8 - Dec 17, 2023

Said
Said J.
Ashburn, VA | Reviewed on Jan 28, 2024
I returned to Cartagena, Medellin, and Bogota with the incredible package by KimKim, a travel agency that truly understands the art of crafting unforgettable experiences. What made this trip truly exceptional was the outstanding service provided by their dedicated travel agent, Margarita Moreno. From the moment we began planning our adventure, Margarita's expertise and commitment to ensuring our satisfaction shone through. Our group consisted of high-profile, spontaneous world... Read more

I returned to Cartagena, Medellin, and Bogota with the incredible package by KimKim, a travel agency that truly understands the art of crafting unforgettable experiences. What made this trip truly exceptional was the outstanding service provided by their dedicated travel agent, Margarita Moreno.

From the moment we began planning our adventure, Margarita's expertise and commitment to ensuring our satisfaction shone through. Our group consisted of high-profile, spontaneous world travellers with changing unique plans and demands, and Margarita not only met but exceeded every expectation.

One of the standout features of KimKim's service was the seamless customization of our itinerary. Margarita listened attentively to our preferences and meticulously curated an itinerary that perfectly balanced cultural exploration, relaxation, and adventure. The result was a journey that felt tailor-made for us, providing an authentic and immersive experience in each city.

What truly set Margarita apart, however, was her unwavering dedication to going above and beyond her duties. I was very impressed, when in Medellin we commissioned a large format artwork, and Margarita took it upon herself to shipped to us in USA. The fact that she went the extra mile to coordinate the shipping speaks volumes about her commitment to ensuring our satisfaction and creating lasting memories.

Throughout the trip, Margarita's attention to detail, extensive local knowledge, and proactive communication made everything effortless. From organizing private tours to recommending hidden gems, she demonstrated a level of professionalism and personalization that truly set KimKim apart.

The accommodations selected for us were not only luxurious but also strategically located, allowing us to immerse ourselves in the local culture and vibrant atmospheres of Cartagena, Medellin, and Bogota. Every day felt like a new adventure, and we owe much of that to Margarita's thoughtful planning.

Local specialist: Margarita Moreno
Margarita
Margarita Moreno
Local specialist in Bogota | Replied on Jan 30, 2024
Dear Said!
I am deeply moved and grateful for your kind words. It was an absolute pleasure to work on this travel plan for you and your companions. To value and enjoy the experience in Colombia is the greatest reward for me.
Every detail planned, every recommendation made, and every effort put forth, I always did it with my heart, aiming to create memorable moments for you and your group. Knowing that your trip was everything you hoped for and more fills me with happiness and pride. The... Read more

Dear Said!
I am deeply moved and grateful for your kind words. It was an absolute pleasure to work on this travel plan for you and your companions. To value and enjoy the experience in Colombia is the greatest reward for me.

Every detail planned, every recommendation made, and every effort put forth, I always did it with my heart, aiming to create memorable moments for you and your group. Knowing that your trip was everything you hoped for and more fills me with happiness and pride.

The opportunity to organize a journey that reflected exactly what you dreamed of, adapting to your unique styles and preferences, was a wonderful challenge. I am thrilled that you enjoyed the culture, relaxation, and adventures that Colombia has to offer.

My commitment is always to go above and beyond to ensure that every aspect of your trip is perfect.

I am looking forward to having the opportunity to personally welcome you on your next visit to Colombia. It will be an honor to show you the beauty and richness of our country again and to organize another trip that exceeds your expectations.

Remember that you are always welcome in Colombia, and it will be my pleasure to make your dream journey a reality once again.

With affection and gratitude,
Margarita

All was good until the last transfer with Rid...
Costa Rica | Jan 20 - Jan 26, 2024

G
Ghada E.
Miami, FL | Reviewed on Jan 27, 2024
All was good until the last transfer with Ride CR. The bus arrived 2.5 hours late and the office kept on lying and saying it will arrive in 10min. At the end it turned out that the office have the driver the wrong address… the office will start talking to us and suddenly will hang up on us. Very rude. Read more

All was good until the last transfer with Ride CR. The bus arrived 2.5 hours late and the office kept on lying and saying it will arrive in 10min. At the end it turned out that the office have the driver the wrong address… the office will start talking to us and suddenly will hang up on us. Very rude.

Hotel Reviews
San Bosco Inn
Fortuna

Location is great, hotel is basic

Authenticity & Character
Location
Walking distance to the downtown
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Clean and nice beach

Authenticity & Character
Offering some ice. You have to walk to the reception every time you need towels
Location
Staff
Helpful when we had an issue with the shuttle
Cleanliness & Comfort
Sleep Inn Hotel Paseo Las Damas
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Zip-Lining Tour
Zip-Lining Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

You cannot see the volcano

Quality of Experience
Food
Better food
Guides, Drivers and Staff
Guide very kindly
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Guide very knowledgeable but cannot see the animals with bare eyes
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 29, 2024

Hi Ghada,

Thank you so much for taking the time to leave us a rating, that is very important to us as this is the best way for us to improve the service that we offer and make adjustments about the local tour operators, hotels, and/or transportation companies we work with.

We presented a formal complaint to the transportation company for the unacceptable service that you received that day and requested a refund for that service, I will be in touch with you directly about how the process is going.

Regards,
Randall