Kimkim Trip Reviews

4.8
Based on 11,782 ratings
Read 11,782 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Unforgettable Morocco experience
Morocco | Feb 15 - Feb 24, 2024

Joel
Joel J.
Canada | Reviewed on Mar 05, 2024
Morocco exceeded all our expectations, thanks to the impeccable planning by Original Travels. Our 10-day adventure took us through the enchanting cities of Chefchaouen, Fes, Ait Benhaddou, Merzouga, and Marrakech, each stop offering its own unique charm and beauty. Our journey was made even more memorable by our exceptional driver, Tariq. From the moment he greeted us at Casablanca airport, his warmth and humor set the tone for an unforgettable trip. Tariq's safe and comfortable driving,... Read more

Morocco exceeded all our expectations, thanks to the impeccable planning by Original Travels. Our 10-day adventure took us through the enchanting cities of Chefchaouen, Fes, Ait Benhaddou, Merzouga, and Marrakech, each stop offering its own unique charm and beauty.

Our journey was made even more memorable by our exceptional driver, Tariq. From the moment he greeted us at Casablanca airport, his warmth and humor set the tone for an unforgettable trip. Tariq's safe and comfortable driving, coupled with his infectious love for Bollywood, especially Shah Rukh Khan, added an extra layer of joy to our travels. He went above and beyond to accommodate our requests, making every moment on the road a delight.

In Fes, we were guided by Sharif, whose deep knowledge of the city's history and culture provided invaluable insights. His passion for the town shone through, enriching our experience and leaving us with a deeper appreciation for Fes's treasures.

Said, our guide in Marrakech, was equally impressive. His expertise and enthusiasm brought the city's vibrant streets and bustling markets to life. From the iconic Bahia Palace to the majestic Koutoubia Mosque, Said ensured we didn't miss a single highlight.

The riads and desert camp we stayed in were a perfect blend of luxury and authenticity, providing a comfortable retreat after days filled with exploration. Camping in the Sahara under the starlit sky was a truly magical experience, leaving us in awe of Morocco's natural beauty.

Overall, our trip was nothing short of epic. Every day was filled with unforgettable moments, thanks to the seamless planning by Original Travels, the expertise of our guides, and the exceptional service of Tariq. Morocco has left an indelible mark on us, and we're already dreaming of our next adventure in this captivating country.

Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Mar 07, 2024

Dear Joel,

Thank you immensely for sharing your heartfelt feedback about your recent Moroccan adventure with Original Travels. It fills us with immense joy to know that your journey exceeded all expectations and left you with indelible memories.

Your glowing review reaffirms our commitment to delivering exceptional experiences, and we're thrilled to have played a part in creating unforgettable memories in Morocco. We're already looking forward to welcoming you back for your next adventure in this captivating country.

Warm Regards,
Mohamed

Once in a lifetime trip
Argentina | Mar 17 - Mar 25, 2023

Kimberly
Kimberly K.
Mableton, GA | Reviewed on Mar 05, 2024
This was an incredible trip! The KimKim team helped us organize a logistically complicated trip and it went flawlessly. The local cooking class in Buenos Aires was excellent and the time in each city was perfect for what we wanted to see. Read more

This was an incredible trip!

The KimKim team helped us organize a logistically complicated trip and it went flawlessly. The local cooking class in Buenos Aires was excellent and the time in each city was perfect for what we wanted to see.

Hotel Review
Rochester Calafate
El Calafate

I loved this hotel. The location was close to the main town (walking distance or accessible by shuttle). I loved watching the birds in the lawn in the morning and looking out my window at the beautiful view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cooking class and dinner with a local family
Cooking class and dinner with a local family
Buenos Aires

this was one of our favorite parts of the trip. We learned so much and were really able to appreciate the culture of Buenos Aires

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dinner & Tango Show
Dinner & Tango Show
Buenos Aires

This show is very long and ends late at night (there is then a bus ride back to the hotel that takes a while). You do learn a lot about the development of the tango

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trekking on Perito Moreno glacier
Trekking on Perito Moreno glacier
El Calafate

One of the highlights of the trip. The guides were amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Bike tour: Palermo & Recoleta
Bike tour: Palermo & Recoleta
Buenos Aires

it normally would have scared me to bike in a big city, but Buenos Aires has good bike lanes and the guide is good. This is a rigorous day we biked just under 12 miles and were out for about 4 hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

this trip helped you really understand the power of the waterfalls and see them from a different perspective. I also really liked the trip in the 4-wheeler type vehicle through the jungle to get to the boat.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hervé Landetcheverry

Ecuador's local specialist Tamer
Galapagos Islands | Feb 6 - Feb 26, 2024

E
Evelyn M.
Foster City, CA | Reviewed on Mar 05, 2024
Tamer was an excellent local specialist. The itinerary he put together was action packed. It's included hiking, volcanoes, waterfalls, culture, local cooking class, and ultimately a 10 days Galápagos Islands cruise. We enjoyed everything.
The cruise experience was unforgettable. So much wildlife and beautiful landscapes.
Tamer followed up with us on a daily basis to ensure that we were having a great time, and if we needed anything, he assisted on a timely manner.
Sebastian Alejandro, our...
Read more

Tamer was an excellent local specialist. The itinerary he put together was action packed. It's included hiking, volcanoes, waterfalls, culture, local cooking class, and ultimately a 10 days Galápagos Islands cruise. We enjoyed everything.
The cruise experience was unforgettable. So much wildlife and beautiful landscapes.
Tamer followed up with us on a daily basis to ensure that we were having a great time, and if we needed anything, he assisted on a timely manner.
Sebastian Alejandro, our local guide was kind, knowledgeable, attentive to our needs. Without him, I would not make it to the Cotopaxi National Park Refugio. It was a tough and challenging hike, but Sebastian guided me every step of the way.
He was patient and funny at the same time.
I highly recommend the local specialist Tamer and the local guide Sebastian, for Ecuador's travel experience.

Hotel Reviews
Ikala Quito Hotel
Quito

Clean, friendly staff, especially the hotel manager Eulalia, who gave us tips on local sightseeing in Quito. Safe and good location, walking distance from El Mariscal Artesanias Mercado (marketplace).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The overall hotel lobby, surroundings and rooms
Hacienda Pinsaqui
Otavalo

Old historical hacienda, beautiful gardens and surroundings

Authenticity & Character
Old history behind.
Location
Remote and quiet
Staff
Cleanliness & Comfort
Cuello de Luna Mountain Lodge
El Chasqui - Pastocalle

Rustic and remote location, quiet.

Authenticity & Character
Location
Too much dog's poops on the area, easy to step on by accident
Staff
Cleanliness & Comfort
Hotel Spa Miramelindo
Baños

Location needs ceiling fans or AC, the room was pretty warm. Surroundings gardens and general atmosphere nice and beautiful. Good food at the restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ceiling fans or AC installation for better room temperature
M/Y Monserrat
Quito

We recommend replacement of blue and yellow life jackets. Some of them look pretty worn out and some yellow ones, not working properly at all. Also for the amount of people, having extra kayaks available would be a good asset as well, less waiting time for usage. We recommend hand sanitizers station near all stairways, to avoid transmitting germs between passengers.

Authenticity & Character
Location
Staff
Fernando the bartender and waiter, portrays excellent customer service. Always smiling and attentive. Javier, the guide was very knowledgeable about wildlife in general and landscaping. Very encouraging when I was scared to do snorkeling, since I don't know how to swim.
Cleanliness & Comfort
We enjoyed the cabin maid towel special decorations.
Wyndham Quito Airport
Quito

We were happy that hotel staff allowed us to come back to our room after checkout because our flight got delayed. We were able to take a nap, breakfast and later shuttle to the airport. We truly appreciated it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

We really enjoyed the cooking class, although it took longer than we expected, so we got a bit late for the Mitad del Mundo monument tour. We saw the new one, but the original monument site was closed, so we saw it from the distance.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cuicocha Lagoon - Cotacachi - Otavalo Hacienda
Cuicocha Lagoon - Cotacachi - Otavalo Hacienda
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking La Mica Lagoon at Antisana National Park
Hiking La Mica Lagoon at Antisana National Park
Ecuador

I was affected by the altitude so I was not able to complete the whole hike, but I was able to enjoy the beautiful landscape. We saw numerous birds, white-tip deer and condors.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quito - Cotopaxi National Park
Quito - Cotopaxi National Park
Ecuador

Tough hike to the Refugio with heavy winds, rain and hail. Sebastian encouraged me to complete it all to the way to the top. Without his assistance, I don't think I would been able to do it. The Cotopaxi Volcano view was spectacular. Here we saw the Andean wolf, deer and more birds.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cotopaxi National Park - Quilotoa Lagoon - Baños
Cotopaxi National Park - Quilotoa Lagoon - Baños
Ecuador

Tough hike to the bottom to the Lagoon, but totally worthy. The experience of riding a horse up to the beginning of the trail was unforgettable. Beautiful Lagoon.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Reconnecting with Nature: Embrace Serenity and Adventure in Baños de Agua Santa
Reconnecting with Nature: Embrace Serenity and Adventure in Baños de Agua Santa
Baños

Another moderately strenuous hike, but totally worthy to experience the beautiful waterfall.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arrival to Baltra Airport - Transfer to Cruise Ship & Santa Cruz Highlands
Arrival to Baltra Airport - Transfer to Cruise Ship & Santa Cruz Highlands
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
The airport transfer to the cruise ship was disorganized.
Transport
Rabida Island - Bartolomé Island
Rabida Island - Bartolomé Island
Cruise Ship
Quality of Experience
Food
Guides, Drivers and Staff
Transport
South Plaza - Santa Fe Island
South Plaza - Santa Fe Island
Cruise Ship
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Punta Pitt - Witch Hill (San Cristobal Island)
Punta Pitt - Witch Hill (San Cristobal Island)
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lobos Island - Tijeretas Hill & Interpretation Center (San Cristobal Island)
Lobos Island - Tijeretas Hill & Interpretation Center (San Cristobal Island)
Galapagos Islands

Watching wildlife was amazing. Hiking would been a better choice, but we understand the changes in the itinerary due to the Avian flu situation.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Española: Gardner Bay - Suarez Point
Española: Gardner Bay - Suarez Point
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Charles Darwin Station - Eden Islet/Ballena Bay
Charles Darwin Station - Eden Islet/Ballena Bay
Cruise Ship
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dragon Hill (Santa Cruz Island) - Chinese Hat
Dragon Hill (Santa Cruz Island) - Chinese Hat
Cruise Ship
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cormorant Point - Post Office Bay (Floreana Island)
Cormorant Point - Post Office Bay (Floreana Island)
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Black Turtle Cove (Santa Cruz Island) – Baltra Island Airport
Black Turtle Cove (Santa Cruz Island) – Baltra Island Airport
Cruise Ship
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer to the airport for your flight back home (Departure)
Transfer to the airport for your flight back home (Departure)
Ecuador
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on Mar 06, 2024
My dear Evelyn and Griselda,
It's meeting wonderful people like you and being part of their travel experiences and memories that make our job so special! I can't tell you how happy I am knowing that you have enjoyed the beautiful highlands of Ecuador and had an incredible adventure in the Galapagos Islands; as you said, Evelyn, you need a vacation after this vacation hahaha
I will make sure to convey your positive feedback to all our providers, including our wonderful guide Sebastian, as well...
Read more

My dear Evelyn and Griselda,
It's meeting wonderful people like you and being part of their travel experiences and memories that make our job so special! I can't tell you how happy I am knowing that you have enjoyed the beautiful highlands of Ecuador and had an incredible adventure in the Galapagos Islands; as you said, Evelyn, you need a vacation after this vacation hahaha
I will make sure to convey your positive feedback to all our providers, including our wonderful guide Sebastian, as well as the comments that can help some providers improve their services.
Evelyn, you know you have a forever friend in Quito, you can always count on us here at Kimkim to plan gorgeous experiences for you :)
Hope to see you again!
Yours,
Tamer

Exactly what we wanted!!
Finland | Feb 23 - Mar 4, 2024

Chelsea
Chelsea D.
Flagami, FL | Reviewed on Mar 05, 2024

This is the first time using a service like this (my fiend and I always plan our own trips) we were so happy with everything!

We told Moonika the kind of artic trip we wanted and she planned everything to a T! The hotels she picked and the tour groups were all exceptional.

We have already recommended Moonika to friends for a Finland or Norway trip!

Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Mar 05, 2024

Thank you Chelsea for a nice review. I'm glad to hear you had a great time on your trip with us. I hope to help you plan another trip in the future and thank you for recommending me to your friends. Appreciated!
Best,
Moonika

Liz was incredible! This was the first time w...
New Zealand | Feb 18 - Mar 1, 2024

Liz
Liz R.
Madison, WI | Reviewed on Mar 05, 2024
Liz was incredible! This was the first time we’ve worked with a travel agent and I think we will be using them for all big trips moving forward. Liz really listened to our needs and what we were hoping to see and do while in New Zealand. We had the most amazing trip, saw the best sites, and experienced as much as we possibly could. Liz helped make the trip go off without any issues. She even went above and beyond to help us out with transportation when our flight was delayed upon arrive. Liz... Read more

Liz was incredible! This was the first time we’ve worked with a travel agent and I think we will be using them for all big trips moving forward. Liz really listened to our needs and what we were hoping to see and do while in New Zealand. We had the most amazing trip, saw the best sites, and experienced as much as we possibly could. Liz helped make the trip go off without any issues. She even went above and beyond to help us out with transportation when our flight was delayed upon arrive. Liz also checked in with us a few times while we were in New Zealand to see if we needed anything! I hope we can work with Liz again because any other travel agent we work with will have some very big shoes to fill :)

Hotel Reviews
M Social
Auckland

We loved this hotel!! The breakfast was great, the staff was wonderful, and it was in the best location. We wished we could have put this hotel in our suitcase and brought it with us the entire trip.

Authenticity & Character
Location
Right across the street from the boardwalk and tons of restaurants and shops
Staff
They were all so kind and willing to help
Cleanliness & Comfort
Pohue Pure Pod
Pohue

We loved this bnb type experience. It’s remote-ness made for the perfect middle stop on our trip to just spend time together and reconnect. Absolutely stunning views as well. We also ordered the breakfast and dinner package and that was the best decision!

Authenticity & Character
Location
Cleanliness & Comfort
Novotel Rotorua Lakeside
Rotorua

This hotel was pretty old. I think we just had a bad room because they were hosting a large conference at the same time, so those attendees seemed to get the staffs attention and best rooms. The location was great, right by the lake and city center!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I think the room could have been cleaner. Part of that is due to an older hotel, but some of the sheets and towels had stains on them and the floor wasn’t clean either. When we got room service it took a long time to get it and then the tray in the hallway wasn’t picked up for more than 24 hours.
Scenic Suites Queenstown
Queenstown

We were in the suites and it was a bit weird to open our door and have a random person in one door and then we were in the next. Didn’t love that, but would be great if you were with a group and got both rooms

Authenticity & Character
Location
Nice and close to everything
Staff
Friendly and attentive
Cleanliness & Comfort
Crowne Plaza Christchurch
Christchurch Central

Great location! It was a fancy place for us which was a treat

Authenticity & Character
Location
Staff
Very friendly!
Cleanliness & Comfort
Activity Reviews
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

The guides we had really made this experience. We have never done a hike like this, it was so unique, put us out of our comfort zone, and was a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Fantastic
Transport
Welcome to Pohue Pure Pod
Welcome to Pohue Pure Pod
New Zealand

This is what I was most looking forward to on our trip and it didn’t disappoint

Quality of Experience
Full Day Famous Routeburn Trail
Full Day Famous Routeburn Trail
Queenstown (NZ)

This was a tough hike, but we loved it! We hiked the entire day, which was about 12-13 miles. The views were incredible

Quality of Experience
Guides, Drivers and Staff
The guide walked so fast that our group was separated frequently. Made me feel like I couldn’t totally enjoy the experience because I had to keep up. Thankfully the trail is very well marked and easy to follow. He was very knowledgeable though so it was interesting to learn about the area, plants, etc.
Transport
Auckland to Rotorua visiting Hobbiton with lunch
Auckland to Rotorua visiting Hobbiton with lunch
Auckland

Such a fun experience, even if you haven’t seen the lord of the rings movies (definitely helps to have seen the though)

Quality of Experience
Food
The buffet was so good!
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Mar 09, 2024

Hello!!!
Thanks so much for the beautiful review !! It was so nice to work with you both and of course I would help any time in the future!!
I'll follow up with the Routeburn guide. Last time I did it he almost went too slow!!! They should adjust to the group so nobody gets behind.

Thanks again and call me anytime!
Liz

5-star fun and adventures in Belize and Guatemala.
Guatemala | Feb 17 - Feb 24, 2024

Robin
Robin R.
Hayward, CA | Reviewed on Mar 04, 2024
Alex did an exceptional job creating our Guatemala and Belize itinerary. He was very responsive, had great suggestions, was patient and polite throughout the process. Our trip started with pick up from the airport. The driver patiently waited a couple of hours for two different flights to arrive so our whole party could depart together. We spent the first 3 nights in San Ignacio. It was a great introduction to Belize and Guatemala - with a clean, safe hotel, amazing food, and really fun (and... Read more

Alex did an exceptional job creating our Guatemala and Belize itinerary. He was very responsive, had great suggestions, was patient and polite throughout the process. Our trip started with pick up from the airport. The driver patiently waited a couple of hours for two different flights to arrive so our whole party could depart together. We spent the first 3 nights in San Ignacio. It was a great introduction to Belize and Guatemala - with a clean, safe hotel, amazing food, and really fun (and informative) trips to two different Mayan ruins.

I really enjoyed the water tubing excursion we took while transitioning from interior Belize to the coast in the middle of our trip. We had the same drive as before - and he was friendly, punctual, and ensured a safe delivery.

On the coast, we stayed in San Pedro. The scenery is like a postcard. Alex selected an ideal snorkeling excursion that totally made our trip.

Overall, I cannot wait to return to Belize and Guatemala and will definitely enlist Alex's help to plan our next adventure.

Activity Reviews
Explore Tikal National Park
Explore Tikal National Park
San Ignacio

William (I think), the guide was friendly and knowledgeable. He paced the tour so a range of fitness levels could learn, explore, and adventure. I really enjoyed walking to each structure, checking out nature, and glimpsing a few fun animals. It was an active but not exhausting day - the perfect amount of time. Also, the restaurant we went to for lunch at the end was fantastic!!!

Quality of Experience
Guides, Drivers and Staff
Transport
On time, safe, polite.
Horse Riding Tour of the Xunantunich Maya Ruins
Horse Riding Tour of the Xunantunich Maya Ruins
San Ignacio

I really appreciated the knowledge of the tour operators at St. Leonards tours. And, the gentleman who rode horses with us was outstanding - he stopped to check in on everyone, kept conversation going, and ensured a safe ride.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Transfer from San Ignacio to Belize City with Cave Tubing Tour en Route
Guatemala

Derrick, our driver, was so nice and helpful. He waited with our belongings the whole time we were tubing. Tubing was wonderful - perfect temperature (air and water), right amount of time, our guide was great and I especially liked just floating outside of the tube to look at the trees, etc. The lunch, on premise, was delicious!

Quality of Experience
Guides, Drivers and Staff
Transport
Half day Snorkel tour at the Marine Reserve from Caribe Resort
Half day Snorkel tour at the Marine Reserve from Caribe Resort
Guatemala

This was a perfect adventure. The boat transport was fun, our captain/dive leader was funny, the water was ideal. We say plenty of fish and sea life.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Mar 05, 2024

It was our pleasure Rovin and thank you again for your patience and positive energy while creating your personalize trip to Belize and Guatemala! Our team and partners had a great time with you and we hope to see you again in the future maybe to explore more in Guatemala, especially my hometown Antigua Guatemala.

If you have a chance to spread the word about Belize and Guatemala with your friends and family, the more people know the better!

Thank you!

Our Patagonia trip organized by KimKim (Erin ...
Patagonia | Feb 13 - Feb 24, 2024

L
Loralee T.
Dallas, TX | Reviewed on Mar 04, 2024
Our Patagonia trip organized by KimKim (Erin and Nara) was wonderful . All our connections and transfers were spot on. It was absolutely peace of mind knowing all the details behind the scene were taken care of from lunches to excursions. All of the hiking was spectacular and we would highly recommend all the areas and trips we did. We hiked the W trek, Perito Moreno Glacier, Via Ferrata to a glacier and finally to the spectacular Fitz Roy range. Truly a trip of a lifetime and KimKim’s... Read more

Our Patagonia trip organized by KimKim (Erin and Nara) was wonderful . All our connections and transfers were spot on. It was absolutely peace of mind knowing all the details behind the scene were taken care of from lunches to excursions. All of the hiking was spectacular and we would highly recommend all the areas and trips we did. We hiked the W trek, Perito Moreno Glacier, Via Ferrata to a glacier and finally to the spectacular Fitz Roy range. Truly a trip of a lifetime and KimKim’s Erin and Nara made all the details come together and were so helpful when we added an excursion or needed assistance along the way. I highly highly recommend them.

Local specialist: Erin Wiley

Honeymoon
Morocco | Feb 18 - Feb 29, 2024

A
Amber K.
Dallas, TX | Reviewed on Mar 04, 2024
We booked with original travels through kimkim and had a great time. Our specialist was Said and our Driver was Lahcen. We had Hinan as our food and history tour guide in Marrakech. Badr was our local guide in Skoura (not sure if he works for original travels). Youssef and Mustafa took great care of us at Tiziri Camp in Merzouga. IT ended in Fez with out guide Sharief. The guides were all amazing and friendly. They tolerated my constant questions and inquiries. We had a great time bonding... Read more

We booked with original travels through kimkim and had a great time. Our specialist was Said and our Driver was Lahcen. We had Hinan as our food and history tour guide in Marrakech. Badr was our local guide in Skoura (not sure if he works for original travels). Youssef and Mustafa took great care of us at Tiziri Camp in Merzouga. IT ended in Fez with out guide Sharief.

The guides were all amazing and friendly. They tolerated my constant questions and inquiries. We had a great time bonding with them, learning about the culture, country, music, food, daily life, education, careers, Berber culture, language.

All of the guides did their best to accommodate me with my gluten allergy. The car was comfortable and spacious/clean. Our Driver took great care to follow the law and rules when it came to driving, safety and seat belts. He also did his best to communicate any needs/changes and requests and make the appropriate arrangements while we were on excursions. He was easily available by whatsapp and so was Siad. Our driver was available to us anytime if we needed to get a ride somewhere though we were so well taken care of, we did not end up needing to utilize this privilege. Lahcen also made plenty of spots for pictures along our long drives. He was aware of all the drives, routes, alternate options and restaurants/bathrooms/picture spots along the way. He also made sure to only stop at reputable looking clean places for restroom and snack breaks.

Getting our food tour on the first day of our trip really set us up for success because food is a big part of life so we knew what we wanted to ask for when we would eat and what I would specifically need to avoid due to my allergy. It was nice to get a background.

When I first contacted them about my requests for a tour, they were able to modify the trip to our likes/dislikes and needs.

If I were to give a suggestion to future guests and redoing this specific tour, I would recommend not to spend more than a few hours in Casablanca (definitely visit the Hassan II mosque and go on their tour). I would not spend time in Fes except to visit the tannery and ceramics workshop so maybe I would stay for one day and night but if you don't care for it then I would cut out Fes. I would spend majority of my time in South Morocco which encompasses Marrakech, the desert, Skoura and surrounding areas. Rabat was a capital city like every other city in the world. It is definitely beautiful and gave us Los Angeles feels with the beach.

All in all, we would love to go back to Morocco and use this company again.

Hotel Reviews
Le Casablanca Hotel
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

Love love love! Do not skip this experience. The people make this camp. They are so kind, and hard working and they do everything in their power to make your stay comfortable. Remember it gets realllly cold at night. Your excursion from here to the nomads, camel rides, atv, berber village, garden, music performance at another tribe, nighttime music and "hangout" by the fire are all worth it. Remember it is a desert and they try their best to be eco friendly so you will have to be mindful not to be wasteful. You can charge your phone and small electronics and use them but NOT a hair dryer. Bring shoes that area easy to clean after being out in the sand and avoid walking on the carpets with them. Some people break up their night stay and do 1 - 2 nights in the tent and another night or two at the hotel nearby to be able to get their regular comforts and thorough showers in, use a hair dryer etc.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palais Amani
Fès

It is literally a palace! The garden is breathtaking! Good amenities and quality. The staff is very friendly. It is located right in the medina. The walk up to it was cool because it looks like you are lost in a tight labyrinth until you suddenly face the large door and walk in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura

My favorite hotel in the entire trip because it was so personalized. It was small and intimate, romantic. Had avilability of all amenities. We did not use the pool or spa but love the garden and room. The room was beautiful and spacious. the tub in the bathroom drained too slow so water would stay stagnant while showering. The chef and food was so amazing. They accomadated my gluten free allergy and made me moroccan breads that were gluten free so I could experience true moroccan cuisine

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Tasting Marrakesh: A Private Gastronomic Adventure
Tasting Marrakesh: A Private Gastronomic Adventure
Marrakesh

A variety of tasting. Go hungry! She knows a lot about the foods

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Mar 04, 2024
Dear Amber, Thank you immensely for sharing your delightful experience with us at Original Travels. We are thrilled to hear that your journey through Morocco was filled with memorable moments and meaningful connections with our team and the vibrant culture of the country. It brings us immense joy to know that Said, Lahcen, Hinan, Badr, Youssef, Mustafa, and Sharief all played significant roles in ensuring your trip was not only enjoyable but also insightful. Your commendation of their... Read more

Dear Amber,

Thank you immensely for sharing your delightful experience with us at Original Travels. We are thrilled to hear that your journey through Morocco was filled with memorable moments and meaningful connections with our team and the vibrant culture of the country.

It brings us immense joy to know that Said, Lahcen, Hinan, Badr, Youssef, Mustafa, and Sharief all played significant roles in ensuring your trip was not only enjoyable but also insightful. Your commendation of their friendliness, knowledge, and willingness to accommodate your needs, including your gluten allergy, truly warms our hearts.

It would be an absolute pleasure to welcome you back to Morocco in the future and assist you in creating another remarkable travel experience.

Warm regards,
Abdel

Once in a lifetime experiences!
Norway | Feb 25 - Mar 3, 2024

D
Deb E.
Denver, CO | Reviewed on Mar 04, 2024

All of our guides were very friendly, accommodating and went above and beyond in helping Paula Olsen, who had leg issues from breaking her leg 9 weeks ago. They went above and beyond for me also. Enjoyed all the excursions and enjoyed the lunches also. Amazing experiences that couldn’t have been Better!

Local specialist: Maria Shephard
Maria
Maria Shephard
Local specialist in Kristiansand | Replied on Mar 05, 2024

Dear Deb!

We are beyond happy that you all experience Norway like this, for us it was a pleasure to help you create this trip!!

This trip exceeded our expectations...
Guatemala | Feb 16 - Feb 29, 2024

Teresa
Teresa D.
Canada | Reviewed on Mar 04, 2024
Loved the authenticity of Coban.
Semuc Champey was great but we would have liked more warning/info about what the "water cave" experience was going to involve. This was complicated by the fact that the guide's English was inadequate.
Flores was lovely.
LOVED Yaxha - Guide Oliveiro was superb. Tikal also great.
Really enjoyed Rio Dulce, the hotel we stayed at (Tixal?) and the whole river experience. Livingston was very interesting. Great guide too - Fernando.
Best was the hot...
Read more

Loved the authenticity of Coban.
Semuc Champey was great but we would have liked more warning/info about what the "water cave" experience was going to involve. This was complicated by the fact that the guide's English was inadequate.
Flores was lovely.
LOVED Yaxha - Guide Oliveiro was superb. Tikal also great.
Really enjoyed Rio Dulce, the hotel we stayed at (Tixal?) and the whole river experience. Livingston was very interesting. Great guide too - Fernando.
Best was the hot springs!! Great experience!
Chichicastanango was absolutely fantastic - the market! and the cemetary.
Lake Atitlan was beautiful. We loved the kayaking & hiking experience. The towns we visited were tourist-y (San Juan, San Pedro, Santiago) but the things we visited (chocolate factory, weaving cooperative, shaman house) were really! interesting.
We really, really enjoyed this trip - it exceeded our expectations.

Hotel Review
Hotel La Posada
coban

we found this hotel underwhelming - may have been because it was rainy and cold.

Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Mar 06, 2024

thank you very much for any word you put into this review I am pretty sure when other people read these comments they will feel like visiting the same places you have done in this program which is a good way to get to know Guatemala and its beautiful places.

I hope you can spread the word with friends and family to encourage people to visit this beautiful country
Eduardo

New Zealand is Amazing!
New Zealand | Feb 12 - Feb 28, 2024

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Diane B.
Canada | Reviewed on Mar 04, 2024
I would like to thank Franck for helping us plan a magical trip to New Zealand! Going to NZ is like going back in time. The country is beautiful and so clean, the people genuinely friendly and the food and wine delicious. We absolutely loved the places where we stayed and overall the tours we took were great. We travelled from Auckland to Queenstown and in each place had wonderful experiences. Highlights included: wine touring on Waiheke Island, nighttime kayaking to see glowworms and... Read more

I would like to thank Franck for helping us plan a magical trip to New Zealand! Going to NZ is like going back in time. The country is beautiful and so clean, the people genuinely friendly and the food and wine delicious. We absolutely loved the places where we stayed and overall the tours we took were great. We travelled from Auckland to Queenstown and in each place had wonderful experiences. Highlights included: wine touring on Waiheke Island, nighttime kayaking to see glowworms and exploring the Waimangu Volcanic Valley in Rotorua, boat tour to Apawapa blue pearl farm, whale watching in Kaikōura, staying in the remote and very private Scrubby Bay at Annadale, 2 different 4WD tours one with Micheal on “The Road to Mesopotamia and Christine on the Cass Valley Backcountry Tour, our fabulous stay at Azure in Queenstown and finally our private wine tour with Kate from BlackZNQ.
There were a couple of things that stopped me from giving this trip a 5 star. Franck, overall, did a wonderful job organizing the trip but we found his Travel Book somewhat confusing and sometimes lacking in detail. One situation in particular we ran into difficulty when flying from Rotoura to Blenheim. We did not have detailed flight information and when we showed up at airport we found our flight had been delayed and we were not on the flight we expected. If it wasn’t for the amazing Air New Zealand staff we would have lost a whole day of travel. As well, I was disappointed with our Marlborough wine tour. We were happy Franck had arranged a private guide but unfortunately the guide knew nothing about wine and the vineyards we visited for tastings gave little information about region or wines. I would recommend asking for an experienced guide with in-depth knowledge of wine and region and request to talk with the guide to plan the day. Luckily we had very knowledgeable guides for our other 2 wine tours but it still would have been helpful to discuss expectations before hand. We loved our trip to New Zealand and appreciated the service KimKim provides!

Hotel Reviews
Park Hyatt Auckland
1010

Location fantastic, rooms clean and beautiful with great amenities and breakfast fantastic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Black Swan Lakeside Boutique Hotel
Rotorua

The Black Swan was lovely, clean and comfortable. We enjoyed wine and cheese by the pool and the breakfast was good. We also enjoyed our dinner in the restaurant. We were disappointed the morning we had to leave early when we understood breakfast was served from 7 and no one was there. Overall, we enjoyed our stay and would recommend this hotel.

The Marlborough Boutique Hotel and Vineyard
Marlborough

We loved this hotel! The property is spectacular and staying there feels like you have gone back in time. We loved our room, it was spacious, beautifully decorated and filled with extra goodies, the delicious breakfasts we had each morning and the creative canapés and cocktails we had each evening were memorable. The heated pool area was a favourite place to drink wine, swim and enjoy the summer weather at the end of our busy days. All the staff were friendly and helpful but want to give a special thank you to Chris for her outstanding service. We can’t wait to return!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hapuku Lodge & Tree Houses
Kaikoura

It was a pleasure to stay in this unique hotel. Loved everything about it. Only wish our stay was longer

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Annandale
Pigeon Bay

Wow, this place is exceptional! From the personalized thrilling cliff hugging drive to the secluded private bay with Caroline leading the way, to the beautiful, fully stocked home with floor to ceiling windows across the front, to the gourmet meals provided daily by the chef, this place exceeded all our expectations. The food was abundant and delicious, the hot tub spa provided a fabulous place to star gaze and soak sore muscles after climbing the cliffs on both sides of the bay. We loved our stay at Scrubby Bay, Annadale and can’t wait to plan our next visit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Vicarage Geraldine
Geraldine

We enjoyed staying at the Vicarage, Geraldine. We stayed here one night on route to Queenstown and found it clean and comfortable and located right in heart of Geraldine.

Azur Lodge
Queenstown

This place is amazing. The staff were so professional, friendly and helpful. We enjoyed the delicious breakfasts and canapés with cocktails and appreciated the shuttle to and from the Azure. Thanks for the great stay!

Authenticity & Character
The private villa had amazing views of the mountains, was beautifully decorated with natural woods and neutral luxurious fabrics and colours.
Location
This was a secluded enclave of a number of private villas outside of Queenstown.
Staff
Everyone was friendly and helpful. Special thanks to Linda for the excellent restaurant recommendations!
Cleanliness & Comfort
Lakestone Lodge
Lake Pukaki

The Lakestone Lodge is a great place to stay if wanting to explore Mount Cook but not stay in the village. The lodge had great service and the staff were friendly and helpful. The lodge is situated at one end of Lake Pukaki and looks up towards Mount Cook. We arrived late in afternoon on a gloomy day. Following a delicious dinner the weather had cleared so we climbed up the hill behind lodge. The panoramic view was spectacular but Mount Cook remained hidden. After sleeping in a clean, comfortable but smaller sized room with a private outdoor sitting area we awoke to a spectacular view of Mount Cook. It was a perfect sunny day without a cloud in the sky and this view was memorable. I will never forget the stunning blue of the lake and the distant snow peaked Mount Cook. Thank you for a wonderful stay.

Activity Reviews
Ahi Restaurant - 4 snacks and 4 courses
Ahi Restaurant - 4 snacks and 4 courses
Auckland

The creative menu and variety of unique foods was memorable. We enjoyed meeting Christian one of the owners of restaurant and particularly appreciated when he realized one of our party was not eating much and brought her a lamb dinner which she loved! Thanks so much for the exciting journey through NZ foods.

Waiheke Wine tour exclusive
Waiheke Wine tour exclusive
New Zealand

We loved the island, our guide and learning about the wine produced on this paradise!

Guides, Drivers and Staff
Glowworm Paddle Board Tour
Glowworm Paddle Board Tour
Rotorua

Such a memorable experience. Imagine paddling along in a tandem kayak with your husband on a star lit warm night. Then imagine gliding into small caves with glowing worms on the sides and ceiling. Magical!

National Hatchery
National Hatchery
Rotorua

It was very educational to learn about the endangered kiwis and how NZ and volunteers are making a remarkable difference in their survival! Well done!

Whale Watch Kaikoura by boat
Whale Watch Kaikoura by boat
Kaikoura

The VIP Captain Cabin feature was well worth it! The spacious comfortable seating, the top level viewing deck and the friendly and knowledgeable staff made the experience of viewing the male sperm whales memorable!

Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Mar 12, 2024
Dear Diane,
Thank you for taking some time posting this review which is always helpful to appreciate your level of satisfaction. I am pleased to read that you did have a great time in NZ and did appreciate a couple of special places such as Marlborough Lodge, Hapuku Lodge and Azur Lodge. Scrubby Bay at Annandale is a very unique and special place that I do love as well, should you come back, we know a couple of other similar gems.
One of our main projects for the coming season is to develop...
Read more

Dear Diane,
Thank you for taking some time posting this review which is always helpful to appreciate your level of satisfaction. I am pleased to read that you did have a great time in NZ and did appreciate a couple of special places such as Marlborough Lodge, Hapuku Lodge and Azur Lodge. Scrubby Bay at Annandale is a very unique and special place that I do love as well, should you come back, we know a couple of other similar gems.
One of our main projects for the coming season is to develop a new roadbook which should be easier to read and more friendly to travel with.
As per the wine tour in Marlborough, I will go back to our partner to better understand why your guide was not knowledgeable about wine, we work with them on a regular basis getting very positive feedback.
Thank you for trusting our company, it has been a pleasure for me working on such a quality trip.
I wish you all the best.
Kind regards
Franck

Our trip was terrific and exceeded our expect...
Guatemala | Feb 16 - Feb 29, 2024

Nicole
Nicole D.
Canada | Reviewed on Mar 04, 2024
Our trip was terrific and exceeded our expectations. With the itinerary that was created for us, we saw many different areas of the country. What we hope to have, on a trip like this, is a wide variety of activities and experiences. This trip delivered. We were in cities and villages; we saw nightlife and wildlife; we were on lakes, in mountains and in jungles; we hiked, walked, swam, motor-boated and kayaked ; we visited wide open plazas and packed markets; we explored centuries-old pyramids... Read more

Our trip was terrific and exceeded our expectations. With the itinerary that was created for us, we saw many different areas of the country. What we hope to have, on a trip like this, is a wide variety of activities and experiences. This trip delivered. We were in cities and villages; we saw nightlife and wildlife; we were on lakes, in mountains and in jungles; we hiked, walked, swam, motor-boated and kayaked ; we visited wide open plazas and packed markets; we explored centuries-old pyramids and temples and modern churches; we learned ancient customs and current practices. Our local guides, lined up by Eduardo, were knowledgeable, personable and flexible. And the people of Guatemala were friendly and welcoming. Definitely a great trip overall.

Local specialist: Eduardo Celada
Eduardo
Eduardo Celada
Local specialist in Antigua, Guatemala | Replied on Mar 29, 2024

Thank you very much Nicole you and I did a great job building this itinerary and I'm pretty sure you got a great experience from the places to visit in Guatemala!

Eduardo

Outstanding servicer
Norway | Feb 25 - Mar 2, 2024

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Robert B.
Chicago, IL | Reviewed on Mar 04, 2024
This was the best service I have ever received for trip planning and follow thru. Tom Christer did a wonderful job in helping us plan a great itinerary, and then keeping up with this during our trip. We couldn't have asked for better service and we have been referring our friends to your company.
Thanks, again to Tom.
Read more

This was the best service I have ever received for trip planning and follow thru. Tom Christer did a wonderful job in helping us plan a great itinerary, and then keeping up with this during our trip. We couldn't have asked for better service and we have been referring our friends to your company.
Thanks, again to Tom.

Activity Review
Full Day Ice Dome visit with Activities and Dinner
Full Day Ice Dome visit with Activities and Dinner
Tromsø

This was a fabulous day. Everyone was very friendly and extremely helpful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Kongsvinger, Norway | Replied on Mar 04, 2024

Hi Robert and Jennifer.

Thank you so much for your kind words, I really appreciate that. And for me it's been a great experience planning and follow your trip too, and I'm happy you had a great time visiting Norway.

So thanks to you too Robert and Jennifer.

All the best

Warm regards,
Tom

Wow! New Zealand is BEAUTIFUL!
New Zealand | Feb 3 - Feb 26, 2024

Gabrielle
Gabrielle H.
Newark, NJ | Reviewed on Mar 04, 2024
Wow! New Zealand is BEAUTIFUL! I am so glad we planned our honeymoon with Kimkim because I guarantee we would not have experienced as much as we did without it. Our itinerary was very well thought out by Carly, making sure that we did not drive too much on any particular day and getting to experience so many of New Zealand's beautiful towns. Each town had it's own unique attractions and the drives between them had stunning views! Some of our favorite places/activities were the Mount... Read more

Wow! New Zealand is BEAUTIFUL!

I am so glad we planned our honeymoon with Kimkim because I guarantee we would not have experienced as much as we did without it. Our itinerary was very well thought out by Carly, making sure that we did not drive too much on any particular day and getting to experience so many of New Zealand's beautiful towns. Each town had it's own unique attractions and the drives between them had stunning views!

Some of our favorite places/activities were the Mount Cook region, where you are surrounded by majestic mountains, and the Doubtful Sound overnight cruise. Waking up in the Doubtful Sound with dolphins swimming next to the ship was truly magical! Getting to learn more about the Maori culture everywhere we went was another highlight that I will remember forever.

Thank you for everything!!

Local specialist: Carly Baker
Carly
Carly Baker
Local specialist in Wanaka, New Zealand | Replied on Mar 14, 2024

Kia Ora Gabrielle, thank you so much for your great feedback. I am so pleased you enjoyed your trip in New Zealand, it is such a beautiful country and so glad you got to explore it! Your feedback is really important to me, so I do appreciate it. Was great to work with you, thanks Gabrielle!

1st trip away from N.America=Amazing.
Thailand | Feb 24 - Mar 3, 2024

Terrell
Terrell L.
Ashburn, VA | Reviewed on Mar 04, 2024
We had blast. Our tour guy for first few days was amazing. Mr. Betty taught some much in the small amount of time we had with him. Drivers were nice and helpful as well. Phuket was an amazing escape from the city of Bangkok. That’s not to say Bangkok wasn’t, but both places had a beauty to them that’s hard to describe. You just have to see for yourself. We loved the activities that were planned for us. For my first trip out the country since I was 15, it was nice experience. Thank you so much. Read more

We had blast. Our tour guy for first few days was amazing. Mr. Betty taught some much in the small amount of time we had with him. Drivers were nice and helpful as well. Phuket was an amazing escape from the city of Bangkok. That’s not to say Bangkok wasn’t, but both places had a beauty to them that’s hard to describe. You just have to see for yourself. We loved the activities that were planned for us. For my first trip out the country since I was 15, it was nice experience. Thank you so much.

Activity Reviews
John Gray's Sea Canoe - Hong by Starlight
John Gray's Sea Canoe - Hong by Starlight
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Scuba diving around Phuket!
Scuba diving around Phuket!
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day Bangkok City Tour
Half-Day Bangkok City Tour
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Mar 04, 2024

Dear Terrell,
I just wanted to say a big thank you for your awesome feedback! Your time and effort in sharing your thoughts mean a lot to me. I'm thrilled to hear that you enjoyed the trip. Thanks a bunch for your kind words!
Best,
Tina

Wonderful Week!...
Australia | Feb 23 - Feb 29, 2024

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Cindy H.
Oneonta, AL | Reviewed on Mar 04, 2024
Everything was perfect! I cannot remember the guides names, but everything from our hotels to our tours, etc. were wonderful. The trip was well-planned by the KimKim team! Read more

Everything was perfect! I cannot remember the guides names, but everything from our hotels to our tours, etc. were wonderful. The trip was well-planned by the KimKim team!

Hotel Reviews
Vibe Hotel Sydney Darling Harbour
Sydney

Everyone at this hotel was wonderful. They were very helpful and gave us maps and good recommendations. It is within walking distance of many great parts of Sydney.

Authenticity & Character
Modernistic. Comfortable.
Location
It is close to Darling Harbour where there great things to see and to eat. Ferry port is there too, so The Rocks are easy to get to if you want to visit the Opera House and Botanical Gardens.
Staff
The front desk people were wonderful. The restaurant people were ok.
Cleanliness & Comfort
Everything was nice. We stayed two nights, so they didn’t clean, but brought fresh towels.
Pacific Hotel Cairns
Cairns

Loved this hotel. It was so comfortable and in a great location. Very close to the Harbour where there are many good restaurants.

Authenticity & Character
Has seating, a comfortable bed and good bathroom.
Location
Perfect location. Easy access to everything by foot.
Staff
Very helpful and kind.
Cleanliness & Comfort
Everything was nice.
Local specialist: Tia Chesser
Tia
Tia Chesser
Local specialist in Wanaka | Replied on Mar 09, 2024

Thanks Cindy. I'm glad you enjoyed all your trip had to offer. What a great mix of experiences you had included and I hope you get to return again in the future to explore even more.

Fantastic Experience!
Argentina | Feb 24 - Mar 3, 2024

Gregory
Gregory B.
Newark, NJ | Reviewed on Mar 04, 2024
We have always planned trips ourselves, however this trip we decided to use KimKim for our trip to Argentina and we could not have been more pleased. The execution was completely flawless as we went from Buenos Aires to El Chalten and to El Calafate. Ana designed the trip based on our likes and everything was better than we could have expected. Our drivers were fantastic, always on time and ready to go and our guides were a 10 out of 10. In Buenos Aires, Enrique showed us around the... Read more

We have always planned trips ourselves, however this trip we decided to use KimKim for our trip to Argentina and we could not have been more pleased.

The execution was completely flawless as we went from Buenos Aires to El Chalten and to El Calafate. Ana designed the trip based on our likes and everything was better than we could have expected. Our drivers were fantastic, always on time and ready to go and our guides were a 10 out of 10.

In Buenos Aires, Enrique showed us around the city with great detail and patience, while Aime showed us a fantastic time at the Estancia excursion. On the next leg of the trip, Monica met us in El Calafate to transfer us to El Chalten which was a highlight of our trip. Our hiking guide, Virginia, took us on a 9hr hike to the summit to view Fitz Roy and it was special. Virginia was informative, patient, fun to connect with and made our experience very special. On day 2 we did the rafting experience which, again, was fun and flawless. Next we ventured down to El Calafate where we visited Estancia Christina which was another unforgettable experience in remote Patagonia. Next, Vanessa met us and took us into Glacier National
Park for an unforgettable experience. After hiking the glacier, Vanessa spent the next 3 hours walking us along the walkways of the glacier and educated us on everything about the culture, the park, and the glacier.

In summation, all of our guides truly loved what they did and they took the time to share what they knew with us which made the experience that much better. Ana and the team from KimKim did an unbelievable job creating an itinerary that was perfect for us and delivered on everything from flights, transfers, guides, hotels, and overall execution. I’m not sure we have ever traveled and had everything go perfectly according to plan……until now! Thanks Ana and KimKim!

Hotel Reviews
Hosteria Senderos
El Chalten

Very nice hotel at the beginning of town. It’s a small mountain town so no frills but we weee very happy with our accommodations. Each morning they had a nice breakfast to get you ready for your adventurous day. The staff was all very helpful and nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
CasaSur Palermo Hotel
Buenos Aires

Really nice location in Palermo away from the business of the city. Plenty of restaurants and cafes in the area. The staff was all very nice, professional, and accommodating. We left something in the room and the team notified us immediately to let us know. Very happy with this hotel.

Authenticity & Character
Location
If you want to be just on the outskirts of the hustle and bustle of the city then this is a great location. Just a short cab ride to all places.
Staff
Cleanliness & Comfort
Mirador del Lago
El Calafate

Beautiful accommodations at the far end of the main town. Wonderful staff, and very nice rooms. Breakfast included each morning to get you ready for your day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Buenos Aires Barrios Tour
Buenos Aires Barrios Tour
Buenos Aires

Our guide, Enrique, was fantastic and took us around San Telmo, La Boca and other interesting areas of Buenos Aires. He was very informative, took us to a local Choripan restaurant and made our experience fantastic.

Quality of Experience
Enrique was great!
Guides, Drivers and Staff
Eduardo was fantastic!
Transport
Always on time and no delays
Estancia Gaucho Day
Estancia Gaucho Day
Buenos Aires

Our guide, Aime, was fantastic! What a fun experience seeing an estancia with a great meal, horseback ride (easy), and cultural dance show after lunch. Well worth it!

Quality of Experience
Our guide, Aime, was great!
Food
Empanadas, salad and all meats were great
Guides, Drivers and Staff
Transport
Tango Show & Dinner at La Ventana
Tango Show & Dinner at La Ventana
Buenos Aires

A must experience if you visit Buenos Aires! Great meal and fantastic cultural experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Laguna de los Tres Trek
Laguna de los Tres Trek
El Chaltén

What a fantastic hike, however make sure you are prepared for a 9hr, 12.5 mile hike which will test you. This was our favorite excursion of our vacation. After approximately 4-5 hours you new h the summit and are treated to an unbelievable view of Fitz Roy and all of the accompanying scenery including beautiful teal colored lakes Our guide, Virginia, made our experience by observing the pace that made us feel most comfortable and never made us feel like we needed to move faster or slower. She explained all of the history of the different trails and mountains as well as the culture. It was easily our most memorable experience!

Quality of Experience
Great vistas!
Food
The pre-packed meal was very good with plenty of nutrition for the hike.
Guides, Drivers and Staff
Virginia, our guide, was awesome!
Transport
Estancia Cristina Discovery
Estancia Cristina Discovery
El Calafate

What a cool experience. You travel a couple of hours out on Lake Argentina to a remote ranch where guides take you to the top to view the Upsala Glacier field. Once back down to the estancia you enjoy a great meal and museum tour.

Quality of Experience
Food
Really good authentic cuisine and wine
Guides, Drivers and Staff
Gustavo was excellent and you could tell he loved what he was doing
Transport
Very knowledgeable and cautious as the 4x4 trek is on bumpy roads
Minitrek Perito Moreno Glacier
Minitrek Perito Moreno Glacier
El Calafate

An absolute must experience! Words can’t describe the views and experience of hiking on the glacier. Our guide, Vanessa, met us at the hotel and took us into Glacier National Park for an experience of a lifetime. After the mini-trek hike on the glacier she then spent another couple of hours taking us along the walkways to view the glacier from a different view. All the while always patient and taking the time to educate us on the glacier and its’ history.

Quality of Experience
Words can’t describe this experience! Unbelievable!
Food
Guides, Drivers and Staff
Very knowledgeable and took time to educate us and help us with pictures and any assistance we needed.
Transport
Rafting in Rio de Las Vueltas
Rafting in Rio de Las Vueltas
El Chaltén

What a fun experience. It was just hard enough to make it interesting and fun yet eat enough for all levels to enjoy as we have never crafted before. Our guides were knowledgeable and enthusiastic and made us all feel part of a team as we made our way down the River.

Quality of Experience
Great guides, beautiful views.
Guides, Drivers and Staff
Knowledgeable and thorough on safety and made it fun.
Transport
Local specialist: Ana Gutierrez
Ana
Ana Gutierrez
Local specialist in Buenos Aires | Replied on Mar 05, 2024
Gregory, thank you so much for taking the time to share such a wonderful and detailed review! Hope your flight back home was nice and smooth. It makes me extremely happy to know you and Ursula have enjoyed this amazing trip to the fullest!
Thanks for the comments on each spot, accommodation, and guide. We are so proud of our team for making possible the magic behind every journey. 
A special thanks for your trust in letting me put together this itinerary for your two! We hope to have you...
Read more

Gregory, thank you so much for taking the time to share such a wonderful and detailed review!

Hope your flight back home was nice and smooth. It makes me extremely happy to know you and Ursula have enjoyed this amazing trip to the fullest!
Thanks for the comments on each spot, accommodation, and guide. We are so proud of our team for making possible the magic behind every journey. 
A special thanks for your trust in letting me put together this itinerary for your two! We hope to have you back in South America sooner rather than later, and eager to show you more fantastic destinations in Argentina, Chile, Uruguay, or Brazil.

Wishing you an amazing year full of adventures and travels ahead! 🙌🏼
All the best,
Ana

Spectacular journey!
Patagonia | Feb 18 - Mar 3, 2024

ANDREW
ANDREW G.
Hong Kong SAR China | Reviewed on Mar 04, 2024
I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of... Read more

I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of the guides was mixed, but overall satisfactory. Other personal highlights were the lamb at Jau Restaurant in Natales and my stay at Singular Patagonia— most unique place I’ve ever hung my hat with an exceptional staff. Grand finale was Pepito Moreno— best day of all! The Chilhoe Island tour was the only one I did not care for— too much driving, too little time out of the bus. Also unreasonably long- pick up 8am return to hotel 9pm. Overall, I’m very pleased with my journey and Lorena’s great work in making it happen. Also enjoyed meeting and getting to know Juan on the transfer from Natales to Arenas.

Hotel Reviews
The Singular Patagonia
Puerto Natales

Most unique property I’ve ever stayed at. Lots of history, excellent cuisine and a super exceptional staff.

Authenticity & Character
Location
Staff
Omar, Ivan, Daniel, Kelly, Angelo, christian
Cleanliness & Comfort
Radisson Hotel Puerto Varas
Puerto Varas

My stay was replete with issues… no towels for 2 days, had to call and request, reception let phone ring off hook. TV volume did not work, 4 different people tried to fix but couldn’t. Electric outlets in room didn’t work. When I reported these problems, the staff at reception were a bit rude to me. They need more customer service training— very mediocre — except for Jose Alfredo— who was kind and ultimately changed my room. I will say the location was very good, as was breakfast selection.

Authenticity & Character
Location
On lakefront
Staff
Cleanliness & Comfort
Australis Cruise Ship
Santiago
Authenticity & Character
Staff
We all received personal escorts to our cabins upon check in. The staff was fun, upbeat and very well organized. The excursion briefings were thorough and excellent. Felt very safe getting on and off Zodiacs because of the way the crew prepped and assisted us.
Cleanliness & Comfort
Nightly turndown service was a great unexpected touch! Loved the giant picture windows in the cabins!
Activity Reviews
Day Trip to Vicente Pérez Rosales National Park
Day Trip to Vicente Pérez Rosales National Park
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to Chiloé Island: Castro & Dalcahue
Excursion to Chiloé Island: Castro & Dalcahue
Puerto Varas

Tour was way too long— -13 hours! Pick up 8am drop off 9pm. I found the stops underwhelming and there was too much driving involved.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Ana was the best guide on the whole two week trip
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Tierra del Fuego National Park
Discover Tierra del Fuego National Park
Ushuaia

I found the scenery to be underwhelming here compared to the rest of Patagonia. The End of World train ride was a joke— total waste of time, would not recommend.

Quality of Experience
Guides, Drivers and Staff
Jose the guide was very mediocre
Transport
Perito Moreno Glacier Tour
Perito Moreno Glacier Tour
Patagonia

Best scenery of the entire trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 04, 2024

Dear Andrew,
Your detailed feedback about the trip to Chile and Argentina is greatly appreciated. The Fjords Cruise you took is a hidden gem in Patagonia and seeing a double rainbow is the icing on the cake! I am glad you experienced the Singular Hotel, which is top-rated in our country. I will share your comments with our providers and I cannot wait to eat at Jau Restaurant at the end of this month!
I hope you will return one day to explore the Atacama Desert, the Chilean Wine Country (Vik Winery), and the magical Easter Island.
Wishing you the best,
Lorena

Self-Drive Adventure Exploring the Pacific Coast and Central Highlands - 21 Days
Costa Rica | Feb 7 - Feb 27, 2024

Garritt
Garritt V.
Wenatchee, WA | Reviewed on Mar 03, 2024
We had a amazing second trip to Costa Rica thanks to Olman! Again, he was extremely helpful setting up just the right mix of adventure, culture and relaxation. All of our accommodations and activities were prearranged adding to the ease and enjoyment of this trip. The plan was to experience and explore the wonderful and unique culture of Costa Rica as we self-drove through the country. We were able to enjoy a Local Flavors Cooking Class where we were taught how to prepare a traditional... Read more

We had a amazing second trip to Costa Rica thanks to Olman! Again, he was extremely helpful setting up just the right mix of adventure, culture and relaxation. All of our accommodations and activities were prearranged adding to the ease and enjoyment of this trip. The plan was to experience and explore the wonderful and unique culture of Costa Rica as we self-drove through the country. We were able to enjoy a Local Flavors Cooking Class where we were taught how to prepare a traditional chicken and rice lunch, complete with ceviche and corn tortillas. Additionally, we were able to participate in the making of homemade Chocolate and Coffee; observe the harvesting of Sugar Cane; explore the Nauyaca Waterfall; and enjoy a vast array of local dishes. The people of Costa Rica are most gracious and welcoming. We always felt right at home; so much so that there may be a third trip in the future. Pura Vida!

Hotel Reviews
Parador Nature Resort & Spa
Manuel Antonio

Far and away the Parador is our favorite place to stay.

Authenticity & Character
Location
Located high above the Pacific Ocean on a quiet tropical peninsula, the Parador offers a host of activities to enjoy. Swimming, sunning, nature walks, exploring farmers markets and going to the beach.
Staff
The Parador's staff are extremely personable, professional and efficient. No detail goes unnoticed. They are the best staff we have experience in Costa Rica.
Cleanliness & Comfort
The Parado is pristine. Nothing is ever out of place, be it the dinning areas, the pool areas, the general grounds or your room. They are always need and clean.
Hotel Lomas del Volcán
Fortuna

Hotel Lomas del Volcan is an amazing property nestled in the tropical rainforest at the base of the Arenal Volcano. The luxury bungalows provide a unique lodging experience where you can enjoy nature from your room.

Authenticity & Character
The luxury bungalows afford you the opportunity to experience local architecture in a tropical rain forest situated at the base of the Arenal Volcano.
Location
The views from your bungalow are spectacular. Secluded or social, you decide. Hotel Lomas del Volcan provides them both.
Staff
The staff was authentic and always willing to help you out with the local language.
Cleanliness & Comfort
The facilities, rooms and property were kept very clean. The bungalows come with all the amenities of home.
Azura Beach Resort - All Inclusive - Adults Only
Samara
Authenticity & Character
This resort offered everything as advertised - truly an all inclusive. With five restaurants and four bars - all meals, snacks and libations were easily accessible.
Location
Located steps away from Playa Samara, the Azura offers a host of beach and ocean activities. The resort is very quiet. And for those looking for more activity, the town of Samara is only a 5 minute drive away or a 30 minute walk along the beach.
Staff
Cleanliness & Comfort
The rooms and property were well kept. Given the open air design, it is not uncommon to find a leaf or two blowing through the hallways or floating in the pool.
Activity Reviews
Local Flavor Experience -  Cooking Class
Local Flavor Experience - Cooking Class
Manuel Antonio

What a fun day. Our guide Cesar did an amazing job. From immersing us in the culture of the farmer's market; to educating us on the Coast Rican use of vegetables, herbs and spices; to putting the finishing touches on our tortillas. He was a wealth of knowledge. If you want to experience the true taste of Costa Rica, this activity is for you.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano Canyoning Adventure
Arenal Volcano Canyoning Adventure
Arenal/La Fortuna

The ultimate Costa Rican activity. Imagine jumping off of a platform 165 ft. (55 mtrs) above the canyon floor, with a waterfall raging along side you in a lush tropical setting with only a rope, a harness and a helmet; then this activity is for you! The guides are extremely skilled, helpful and safety conscious. They continually encourage you to take it to the limit for the ultimate experience.

Quality of Experience
We liked it so much last year, we came back this year for a second time.
Food
Guides, Drivers and Staff
Allen was our guide. He is incredibly good at his job and was always encouraging us to "let it rip". He is a great host.
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Arenal/La Fortuna

A very fun, educational and delicious adventure. Our host Brian was extremely informative and entertaining. We had no idea of what it took to make a chocolate bar or a cup of coffee. Now we do. Thanks Brian.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Ecotermales Hot Springs
Visit to Ecotermales Hot Springs
Arenal/La Fortuna

There is no better place to eat, drink, soak and relax than at Ecotermales Hot Springs. After a day of adventure, what better way to remove the aches and pains of the day. With six pools, ranging from 90 to 106 degrees (32 to 41 C), you are sure to find one to your liking.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Samara Trails Nature Hike
Samara Trails Nature Hike
Costa Rica

The Samara Trails tours allows you to experience nature in a remote portion of the Dry Tropical Forest located on an old family farm. Our guide Alex was extremely knowledgably and passionate about the habitat that he led us through. He showed us exotic plants, native fruit trees, colorful birds and even a hut home to several bats. Howler monkeys were all around us with their bark echoing through the forest. A very fun and informative tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 06, 2024

Hello Garrit,

Thanks for your review.
I am thrilled to know you had a second amazing trip exploring more of this unique country!

Let's hope the time will allow us to work on the third adventure!

Pura Vida!
Olman

We LOVE Sri Lanka!!
Sri Lanka | Feb 6 - Feb 14, 2024

Kari
Kari I.
Seattle, WA | Reviewed on Mar 03, 2024
We have an absolutely incredible adventure!!! Suranga was an amazing driver and guide. I am a single mom and traveled from the US to Sri Lanka with my 4 year old daughter. I felt completely safe traveling with Suranga which was the most important to me, but besides that he was friendly, fun, knowledgeable and passionate about what he does!! Highly recommend!!
Kim Kim set is up with an incredible guide and I’m very thankful for that. As a mom with a young daughter I felt the itinerary was a...
Read more

We have an absolutely incredible adventure!!! Suranga was an amazing driver and guide. I am a single mom and traveled from the US to Sri Lanka with my 4 year old daughter. I felt completely safe traveling with Suranga which was the most important to me, but besides that he was friendly, fun, knowledgeable and passionate about what he does!! Highly recommend!!
Kim Kim set is up with an incredible guide and I’m very thankful for that. As a mom with a young daughter I felt the itinerary was a bit ambitious on some days, but other than that it was wonderful!

Hotel Reviews
Kumbukgaha Villa
Sigiriya

Very nice place. I much appreciated our guide telling us to expect lizards in the room, because there were a couple!:) Good was good and the staff was friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Taru Villas Kandy
Kandy

Beautiful and clean hotel, maybe not the most kid friendly, so just to be mindful if you are traveling with young children.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mountain Heavens
Ella

Incredible views and friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lankavatara Ocean Retreat
Kalametiya

Loved this beach side hotel!! Right on the beach!! Fun, great food and restaurant and wonderful spa!! Even my young daughter got a 20 minute massage which was a fun experience for her!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Koragaha Lodge
Tissamaharama

Location was amazing. Elephants on property two nights in a row but not a disturbance to guests. Food was really great and staff incredibly friendly!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour a Tea Plantation & Factory
Tour a Tea Plantation & Factory
Sri Lanka

The tea factory was great!! It was just a little long for a 4 year old when doing all other activities that day!

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Safari at Minneriya National Park (F)
Afternoon Safari at Minneriya National Park (F)
Sri Lanka

So many elephants!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Ancient City of Polonnaruwa
Explore the Ancient City of Polonnaruwa
Sri Lanka

Beautiful history that came to life here!!

Quality of Experience
Guides, Drivers and Staff
Suranga has a ton of knowledge on the history and passionate about sharing it!
Transport
Village Tour at Hiriwadunna (F)
Village Tour at Hiriwadunna (F)
Sri Lanka

Wonderful village tour!! The people were incredible, friendly, hospitable, kind and overall just wonderful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Safari at Yala National Park
Afternoon Safari at Yala National Park
Sri Lanka

Wonderful Safari!! There is so much diversity in this National Park!! Fun and exciting!!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Sea Turtle Hatchery
Visit Sea Turtle Hatchery
Sri Lanka

Phenomenal!!! Once in a lifetime activity, not incredibly thankful our guide Suranga was willing to carry my daughter!!! It was late at night and my daughter was too tired to walk the distances this activity required and Suranga carried her so we could witness a sea turtle laying eggs! Incredible!

Quality of Experience
Guides, Drivers and Staff
Transport
Leisure Day!
Leisure Day!
Sri Lanka

Absolutely beautiful beaches!!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rozanne Kasthuri