Kimkim Trip Reviews

We had the greatest pleasure of embarking on a once-in-a-lifetime journey through Switzerland and Italy with Kimkim Travel, and it wouldn't have been the extraordinary adventure it was without the exceptional guidance of our tour guide, Fabio. From the moment we touched down in Zurich to the very last day in Taormina, Fabio's expertise and passion for what he does shone brightly.

Fabio's expert assistance in planning our IT from the get-go and all throughout the entire trip, his attention to detail, as well as his in-depth knowledge of the regions we visited were nothing short of remarkable. His insights into the history, culture, and popular sites to visit made the planning process easy and and added a layer of richness to every place we explored. From the picturesque cities of Zurich and Lucerne to the breathtaking landscapes of Interlaken, Zermatt, and the majestic Mt. Pilatus & Mt Gornegrat, Fabio made sure we not only saw these wonders but truly experienced them. When we needed help at a very short notice to secure a booking for paragliding in Zermatt, Fabio delivered outstandingly! He phoned the hotel in Zermatt and looked for the paragliding company. His careful planning and coordination ensured it went off without a hitch, giving us an adrenaline rush like no other. His attention to detail and safety gave us the confidence to enjoy every second of it. The paragliding experience was one of the unforgettable highlights in our trip - -and Fabio helped make it possible!!

Crossing over to Italy, we marveled at Milan's fashion and culture, the serene & enchanting beauty of Bellagio & Varenna in Como, and the stunning journey aboard the Bernina Express to the magical St. Moritz. Fabio's choice of stops, restaurants, and experiences reflected a deep understanding of what travelers like us truly appreciate.
One commendable thing that Fabio did for us was planning the trip to Lake Como. There were transpo-related changes due to an event that was happening at that time in Lake Como. Fabio informed us straight away and organized alternative ways to get to to Bellagio and Varenna, and even purchased for us the train and ferry tickets in advance, and recommended the restaurant along the way, & the sites that we should visit. Our van driver and tour guide - Paolo - was excellent.
Fabio made sure that nothing would get in the way of our plans to visit the enchanting Lake Como - and he really delivered!

The culmination of our journey was the enchanting island of Sicily. Fabio's expertise in Sicilian culture and history turned our time in Palermo, Taormina, and Catania into an authentic Sicilian experience. His recommendations for local delicacies and hidden gems enriched our adventure even further.

Throughout the trip, Fabio's professionalism, warmth, and enthusiasm made us feel like more than just tourists; we felt like friends exploring the world together.
His commitment to ensuring our journey was not just memorable but extraordinary was evident in every aspect of our trip - - from the train tickets, hotel & airport transfers to the hotels and restaurants.

All in all - Fabio's dedication, knowledge, flexibility and charismatic personality made this holiday in Switzerland and Italy an unforgettable and fabulous experience. We can't thank him enough for the cherished memories that we have built and bottled up in these incredible destinations.

On another note, we would like to give our feedback as well on a few things that can be done differently next time.
1. All the hotels that we stayed in were excellent. However, the choice of hotels in Zurich in Milan can be improved, in terms of quality and location. The hotel in Zurich did not have A/C, so it was not very comfortable at night due to the warm temperature. The hotel in Milan was not really centrally located so it was not that easy to go to the Milan center. We would always prefer a location close to the main public transpo.
2. In terms of planning the train schedules - it would be better next time if the gap between the time - especially for connecting train trips - should be sufficient enough to avoid undue stress. For example - the train schedule from Zermatt to Milan was too tight in terms of the lead time in between each transfer. Specifically the time gap between the train from Brig to Milan was just 7 minutes!! And the platforms were quite far from each other. We had to literally run - with all our heavy luggage - from Platform 4 to Platform 11 (if I remember correctly). That was very stressful & exhausting.
It would be better to plan the train trips in such way that there is enough time in between to get to the next platform without rushing too much, and to give allowance to delays (e.g: if the 1st train is delayed, then it will affect the subsequent trips).

Those are just the 2 things that we thought we would mention to further improve the planning process in the future.

In sum - if you're planning a trip with Kimkim Travel, make sure you request Fabio as your guide - he truly goes above and beyond to make your adventure extraordinary. Grazie mille, Fabio! Ti apprezziamo molto :)!

As first time users of Kim Kim, we had a lovely experience working with our local specialist, Tina, on our Croatia itinerary. She was very responsive and accommodating to our queries and requests before and during our trip. My husband and I particularly liked the interface on Kim Kim that allowed us to like, dislike and comment on each aspect of the suggested itinerary.

Our guides during the trip were all warm, friendly and knowledgeable. Overall, it was a fuss-free and convenient way to plan a vacation. We had a wonderful time in Croatia and would definitely use Kim Kim again for future holiday destinations.

We had an amazing trip!
Already from the planning point of view Kripa (our agent with KimKim) made sure we had all the right information and answered all our questions within 24 hours. She made a well shaped trip that fitted our wishes.

Our guide Sonam was the best; she took well Care of us, had everything under control, and made sure we had the best rooms and views on our entire journey. It did not feel like walking with a guide, But more with a friend.

Our porter Andjuk was a Young and very nice boy, who followed us most days. Always in a great mood and helping us out. We played a lot of UNO at night - and had a great time.

Berat did an excellent job, listening to my values and crafting an itinerary and experience that was perfectly suited to my tastes-- even taking the time to go through several iterations before we finalized an itinerary. She took the time to meet me for tea while in Istanbul-- a lovely personal touch and memory to cherish.

The guide she selected for me, Hatice, was an absolute delight and now, a new friend. I have traveled extensively, and have often said, that if I can get everything I would get from a guide from a book-- then I don't need the guide. I want a personal viewpoint, personal engagement, and a relationship. Hatice offered that. She too was very intentional of observing me and assessing my values as the trip unfolded, fine tuning, rearranging and adjusting the timing and stops to optimize my experience according to my values. She would often offer-- "given the things you seem to like... I don't think you would enjoy this, but you would like this." I loved that she would often give me an overview of a sight, and then give me time to wander alone and take my photos... making it clear several times, that it is my trip and the timing and choices are mine. I love that she had a sense of humor. We shared many laughs. As a gay man, traveling alone, I also require someone who is open-minded, curious and progressively minded, particularly in a culture not know to be gay-friendly. I had expressed that concern early on in the planning stages, and Berat chose Hatice.

In recent years, as I've traveled alone to more non-Western destinations, including within the developing world, i have found that i don't want to read or know to much about where i'm going beforehand, and I definitely don't want to see photos. I want to be surprised each day-- "Oh! This is what we are doing! Look at that! I had no idea." Giving me a chance for a different kind of amazement every day. Turkey offered me that kind of wonder and amazement in spades.

Berat did an excellent job of creating an itinerary with a diversity of experiences-- there was never too much of the same thing, before we did something wildly different.

Hotel Reviews

Gül Konaklari Sinasos (Rose Mansions Sinasos)

Nevsehir

I will dream of this hotel forever. Perfection, top to bottom-- (well, near perfect-- I would've loved a fridge in the room There was cabinet for one but none there.) Staff was warm, kind, helpful, personable, even playful. The place is beyond charming. I could not get enough of the garden. Sat out there every chance I could. Would have preferred a hot dish for breakfast, but in that garden, I almost didn't care. Yet when i made that comment to Hatice, the next morning the very kind waiter, Recep, brought me a sizzling skillet of Turkish eggs! That's how to do it. HIGHLY recommend it! And a perfect way to close my trip. I hated to leave. The only hotel on the trip that felt like the experience of the hotel was part of the journey.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Novotel Konya

Konya

A stopover hotel. Stylish, smart, not overwhelming, but a business hotel-- no place to walk about for local culture. A commercial district. But absolutely fine for what it was , a stopover. Felt a bit like staying at a nice airport hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Doğa Thermal Hotel & Spa

Denizli

Not unlike the Ramada in Anatolia, but with more design sense and style. An all-inclusive resort type of hotel, not to my taste. Hatice explained there were no other options. The buffet dining experience was obnoxious. I felt like I did when traveling in the former Soviet Union-- they were simply not set-up to accommodate individual travellers. I did enjoy the hot mineral pool! But my experience of the place was disappointing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cappari Aqua Princess

Antalya

Perfect location, lovely sea view room... but no elevator. It was a good seven flights from the street to my room on the top floor. When I checked in, the manager asked if i would like to be on the top floor-- "It's the best room." "Well, you're the one who will have to carry my duffle bag up all those stairs!" As it was the top floor, it felt a little like an attic space that had a pitched roof. Some of the groins of the roof are very low, and I hit my head several times going to the toilet in the middle of the night. Very small bath. But kind staff and a sweet kind of charm about the place. The scale of the hotel, much more to my liking, and I loved swimming in the Mediterranean right outside my door.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ramada Plaza by Wyndham Antalya

Antalya

The hotel, while very nice, and I was put into an enormous suite, which felt uncomfortably large... just felt odd and not to my taste. It is a large, all-inclusive resort kind of hotel that's seemed tailored to what I perceive as Eastern European and Russian sensibilities. I prefer a more personal boutique hotel. I swim daily when at home-- lap swimming... the hotel did have a spectacular pool that was a godsend at that point of the trip. But weird rules about opening hours... and one had to go down two floors beneath the pool to the health club to get a towel to use the pool-- then go back up two floors. Why no towels at the pool? A rather anemic "nightclub" by the pool where no one was there. A grotesquely large, too brightly lit dining hall really-- not even a buffet. Just seemed to cater to a different kind of traveller. I was only there overnight.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sirkeci Mansion Hotel

Istanbul

The hotel was perfectly located for me... in the center of the old city, within walking distance of everything. The concierge was very helpful. The room was simple and clean. Quiet. Very small but adequate bathroom. No view. Nothing fancy. My only complaint would be that the breakfast buffet offerings, the hot dishes were never kept hot... luke warm at best, even straight out of the kitchen. An easy fix, it would seem.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Whirling Dervish Ceremony at Saruhan Caravansarai

Turkey

A deeply contemplative and serene experience. The ceremony was a perfect way to wind down after a long day, and I appreciated having the opportunity to be present and reflective during the ceremony.

Quality of Experience

Guides, Drivers and Staff

Transport

Göreme-Uçhisar Hike

Cappadocia

This hike was an absolute delight. It was just me and my guide, which allowed for a personal and enriching experience. The conversations we shared were as memorable as the hike itself.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Eflatunpınar: A hidden gem from the 13th century BC

Konya

This was an unexpected joy. The Hittite monument, although remote and without the usual trappings of a tourist spot, offered a unique experience of discovery and intimacy. Engaging in conversation with local families added to the charm of this ancient site.

Quality of Experience

Guides, Drivers and Staff

Transport

Esrefoglu: A Unique Wooden Mosque from the 13th Century

Konya

This was a surprise highlight of my trip. The mosque, although small and off the beaten path, provided a serene and intimate experience that was deeply moving. I relished the opportunity to meditate within its quiet confines.

Quality of Experience

Guides, Drivers and Staff

Transport

Each of the four guides were excellent. Good English, factual information, history, and attentive to my needs and wants.
The top locations in order of my enjoyment were: Manaus, Belem, Sao Paulo, Santarem, Alter.

Hotel Reviews

Hotel Belo Alter

Santarém

My experience at the Hotel Belo Alter in Alter do Chão was not as positive. The place was a 45-minute drive from Santarém and there wasn't much to see or do there. The hotel itself seemed to be trying to be a luxury resort, but it fell short. The room was nice enough, but there was a lot of deferred maintenance and the beach area was not very appealing due to low water levels. The location wasn't ideal either, being a 30-minute walk from the town.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Saint Paul

Manaus - AM

My stay at the Hotel Saint Paul in Manaus was excellent. The hotel was probably the nicest of all the ones I stayed in. It was located very close to the heart of Manaus, near the Opera House area. The hotel was more upscale with a lobby area, couches, a TV, a nice pool, exercise equipment and a business center. Its location made it easy to walk to different restaurants and attractions.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sandis Mirante Hotel

Santarém

The Sandis Mirante Hotel in Santarém was fine. It was located in a smaller town, on a hill and provided easy access to various areas. I enjoyed the fact that I could walk down to the waterfront area using the steps or take a longer, more gradual route. The hotel was modest with a small front desk and no real lobby, which suited my needs perfectly. There were also plenty of eating places within walking distance.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Le Massilia

Belém

My stay at Hotel Le Massilia in Belém was satisfactory. It was located about a mile from the heart of things, which I didn't mind as I enjoy walking. There were plenty of places to find food and water nearby. The hotel had a pool which I used every day because of the hot and humid weather. Overall, while it was good, it was not as centrally located as I would have preferred.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Soneca Plaza

São Paulo

I really enjoyed my stay at the Hotel Soneca Plaza in São Paulo. It was located right in the heart of the old town, which made it a perfect spot for a tourist like me who loves to walk around and explore. The hotel itself was quite modest, as per my preference. There wasn't much of a reception area, but the front desk staff was efficient and helpful. The food was decent with good fruit juices, and good breads and rolls. They also offered breakfast, which added to the convenience.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full-Day Boat Tour: Visit Meeting of the Waters, Indian Village & Rubber Museum

Manaus

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day City Tour of Manaus

Manaus

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to the Jamaraquá Community

Alter do Chão

Quality of Experience

Guides, Drivers and Staff

Transport

City Tour of Santarém & Meeting of the Waters

Santarém

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour Discover the Traditional Rainforest Communities

Belém

Quality of Experience

Guides, Drivers and Staff

Transport

City Tour in Belém

Belém

Quality of Experience

Guides, Drivers and Staff

Transport

Arrival in Belém and transfer to our accommodation

Belém

Quality of Experience

Guides, Drivers and Staff

Transport

São Paulo Explorer

São Paulo

Quality of Experience

Guides, Drivers and Staff

Transport

Design, Art and Modernity in Sao Paulo

Brazil

Quality of Experience

Guides, Drivers and Staff

Transport

São Paulo Express

Brazil

Quality of Experience

Guides, Drivers and Staff

Transport

Hien was a great tour planner. Everything from transportation to activities was seamless and well-organized. She also addressed any needs we had promptly while in Vietnam. Our tour was the perfect mix of activity and relaxation!

Hotel Reviews

Doris Cruise

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Clos Du Fil Hotel

Ninh Binh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Siesta Classic Hang Thung

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Siesta Hoi An Resort & Spa

Hoi An

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hanoi - Halong bay - Lan Ha Bay ( Doris cruise)

Ha Long Bay

Quality of Experience

Food

Buffet selection seemed random. Would be better if Vietnamese food.

Guides, Drivers and Staff

Transport

Hoi An Local Market, Basket Boat, Fishing & Cooking Experience

Hoi An

Great way to experience the local boats and market. Cooking class with spring rolls and ginger chicken dish was excellent also.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Insider’s Hanoi - Vespa Tours ( Joint tour)

Hanoi

Quality of Experience

Food

More selection available would be nice

Guides, Drivers and Staff

Transport

Hanoi Street Food Walking Tour

Hanoi

Quality of Experience

Food

We went back to the Suong Pho two more times. Great tour!

Guides, Drivers and Staff

Transport

Rita made our last-minute trip planning very easy and I'm so grateful for her help! We had to cancel a trip to Morroco and decided on Portugal with very little time to plan. This is what she planned for us:

Porto food tour- fabulous guide Gabriel and great food- 100% enjoyed.

Douro Valley winery visit and river cruise. Overall a lovely experience but I think they were some issues with our guide. He was friendly and on-time but I think a bit confused about where and when we were supposed to be. He was actually a driver and not a guide. Communication was difficult. We were supposed to do a winery tour and then a river cruise but he went to the cruise first and arrived early and we had to wait an hour. Then we went to the winery, but we were late and missed the tour and the beginning of lunch. The winery (host, food, wine) was lovely and very enjoyable but I wish we would have had the whole experience.

Private day excursion to Braga & Guimaraes. Wonderful experience. Marlene was so kind and informative. She made sure we had a lovely day with great sites and great food.

Private morning tour of historic Coimbra- Bruno was fabulous. We enjoyed the education and the company.

Private bike tour of the Rio Formosa. Everything on this trip was so good but this was actually the low point. The first disappointment was that this tour began an hour-drive away from where we were staying- and I didn't realize that until maybe the day before. I wish Rita would have pointed this out and asked if that was an acceptable amount of travel (we had been doing a lot of driving). In planning, I was unsure that this was an activity that we would enjoy but Rita assured me that the area was beautiful and should not be missed, so I went with her advice. And again, our guide was very frienddly and warm and I think trying to do his best. What we did though was a very slow, three-hour bike ride through a marsh (kind of stinky and not scenic) with a guide who seemed to not know much about the area. He really was trying to be informative about the wild life but he had picked up a park brochure and would stop the ride to tell us the names of various birds we should look for- but nothing more. He didn't seem to know where the birds should be or really anything about them. And we rode soooo slow that I really think it was an effort to make the tour last three hours. It was uncomfortable.

Private walking tour of Lisbon. Hugo was AMAZING. So knowlegable and friendly. We saw so much with him that we would have otherwise missed.

Day excursion to Sintra, Cascais, and Estoril. So this is hard to evaluate because it was a super rainy day and I think that impacted what we did. Rui was lovely- informative and friendly and he really made the best of things. We only had entrance tickets to one palace- and that was on us because we booked so late. I think a lot of the tramping about that we would have otherwise done was just not possible on a day when it was raining buckets. Nice lunch and beautiful drive.

Rita also arranged airport transfers and a rental car- we booked our own accomodations. She was very responsive throuout the entire holiday via the trip plan s app.

We saw so much of the country and it was really a great trip. We flew into Porto for 4 nights, Coimbra for 2 nights, Nazare for 1 night, Evora for 1 night, Salema for 3 nights and then Lisbon for 4 nights. In hindsight, I would had skipped either Nazare or Evora and extended the one chose for 2 nights minimum. I would have skipped Evora I guess because the primary sight that I wanted to see there (Almendres Cromlech) was closed for renovations- which I didn't know until we arrived. It was a great town though- so maybe I would have just done two nights in each place? Hard to choose. It was a lot of driving for just a one-night stay in each.

Thank you Rita, for all of your help in making our time in Portugal so memorable!

One of my best travel experiences. Priceless. From the time we're gathered at the arrival area by our tour guide, Joao aka John, and picked up by Big Mike with an attractive new and clean coach all to ourselves, onward along the famous Canadian rockies it's like stepping into paradise. Being emerged in such beautiful, stunning, esmerizing, captivating, amazing views, I felt kinda overwhelemed. Yes, we took thousands of pictures any seconds chance. As John said "hit or miss chance" to capture it. The hotels we stayed were good, special mention of Forest Park in Jasper- homey nice ambience. The John - Mike is a perfect team. Thank you Carl. Outstanding rate of 10!

We had a few very positive experiences with a few of the drivers/guides. Wilson was excellent. He had strong english and was very patient with my 90 year old mother. Although the vehicle was not very fancy, it was clean and he provided water. He showed us many beautiful areas around Cuenca and took us to a fabulous restaurant in Saraguro. High praise for Wilson.
We were also very happy with Fransisco, our guide in Quito. He was very helpful and did and excellent job showing us downtown Quito. The dinner with him on Saturday evening was great.

Hotels: Disappointing
All the hotels were chains without charm. It was clear that there were much better options of boutique hotels in downtown walking regions that I could have booked for less money on hotels.com. The AC at the Royal Sonesta did not work and no effort was made to rebook us where we would be more comfortable. None of the hotels were in neighborhoods that we would consider charming nor were the rates very good.

Planning: Very difficult to work with
Costs were very difficult to control as individual costs of activities, transportation, lodging and food was kept from us. We had an idea of individual costs as we cancelled and added things otherwise it was obscured. We had initially asked for help in planning the part of our trip to Santiago Chili. We request a wine tasting excursion and we were presented with Casablanca a white wine region. I commented that I prefer red wine and instead of booking a different excursion in a red wine region (many close to Santiago) the response was that there would be reds available. We cut Alvaro out of the Santiago portion at that point.

Transportation: Again high praise for Francisco and Wilson. However, our driver to the airport in Catamayo airport spoke almost no English except Twenty dollars. We offered to take us to the wind farm on the way to the airport. We said great and then he said $20. I looked up the cost of admission and it was free. He said it would only take 10 minutes for $20. We used google translate to communicate. Alvaro said we needed to get to the airport 2 hours early. This was not true. It is a tiny airpot and it took 3 minutes to get ticketed and go through security. Since we had 2 hours to wait, I payed for the lounge. This should be refunded. Our tickets were for the wrong flight which I was able to fix on my own. We requested two window seats and I was given a middle seat.
I was hoping, Anthony would just fix our tickets but no. I contacted him which was a waste of time. He did not fix the ticket only asked that after I had already fixed the ticket find a gate agent and hand them my phone to speak to them. There was no gate agent available.
We could not download the pdfs of the itinerary on our phone. We asked for text updates via WhatsApp. These were sparse. I did not know there was a driver hired to take us to the airport on Sunday until Anthony texted on Sunday. I responded to cancel and refund. Anthony waited 4 hours to answer and say at that point it was too late.
All in all, we will not use KimKim, Alvaro, or Responsible travel ever again and will not recommend it to anyone. We did love Ecuador and will return using a different travel company.

Our trip to Croatia was absolutely fantastic thanks to Antonia! It is the first time we used KimKIm but surely will not be the last. Antonia planned our trip down to every last detail. Each person she set us up with, drivers, tour guides, local agri-tourism, boat driver were all top notch. Each person was very knowledgeable in their area, took the time to see what we enjoyed and tailored the tour to our liking. The hotels chosen suited us perfectly and we were fortunate to even get an upgrade at one of them! Antonia's restaurant recommendations were spot on and she was always able to get us in. I loved the 7pm updates the night before to remind us of the next day's events. She made herself available any time of day or night in case we had any trouble, but absoutely everything went as planned.
Thank you, Antonia for taking the planning out of my hands and for giving us the trip of a lifetime!!

Tina's planning was absolutely amazing- it was a seamless holiday which was truly relaxing and and we are really grateful and lucky to have her planning! She was very prompt with her replies and very helpful. Im glad we got to visit the beautiful country and learnt so much about its culture and rich history! Overall 12/10 !

My wife and I just returned from a 16-day trip to Italy, which was arranged through KimKim and their local travel affiliate, Meet & Greet, Italia. Highlights included Venice, Florence, Assisi, Orvieto, Rome, Sorrento and the Amalfi Coast region, and Pompeii. Thi trip was the first opportunity for my wife to experience the beautiful country, and for me, a special return after 40 years, when I lived in Rome for a year as an architecture student. Celebrating a special anniversary, l already had a good idea of the special regions and towns that would offer my wife a great sense of Italy’s beauty and ultimately enhance our romantic getaway. Working with Emi at KimKim hi later her business associate, Francesco, I could not have been happier with they expertise, courteous and friendly accommodations, and tremendous service over the course of 8 months, especially in our final weeks leading up to our departure. Emi continuously went out of her way to address my questions, concerns and/or changing itinerary priorities, in the most professional way. I never had to wait more than a day for updated responses / itinerary changes, and most times the response was immediate. Francesco’s efforts were equally impressive, including real-time updates to our online itinerary, which kept my mind at ease before and during the trip. Both Emi and Francesco were accommodating to our own requests, including one request to change our hotel in Sorrento, after reading FB posts from customers who were being relocated due to hotel renovations underway. They also changed a scheduled boat tour of the Amalfi coast to a driving tour at my request. In both cases, their accommodation was a huge help, especially when we confirmed the ongoing issues with the hotel, and realized that the original boat tour would have been canceled that day due to high winds. So Emi and Francesco planned the perfect getaway and the memories will last a lifetime! I highly recommend KimKim, especially Emi and Francesco for a beautiful taste of Italy!!

Thank you Jessica. We appreciate your patience and hard work in working with us over many months to plan our family trip to South Korea. You never waivered through our many requests and changes as our plans changed.

Thank you Sang, you were an excellent guide for our family trip. We felt very safe in your care and appreciated you sharing your knowledge of each of the areas we visited.

Hotel Reviews

Sotetsu Hotels The Splaisir Seoul Myeongdong

Seoul

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Laundry room big plus!

Lotte Resort Sokcho

Sokcho

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Surprised to find that 2 people had to sleep in mats on the floor.

Ramada Hotel & Suites Gangwon Pyeongchang

Pyeongchang

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Crown Harbor Hotel

Busan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lotte City Hotel Jeju

Jeju

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Half Day Exploring Sokcho Beach and Jungang Market

Sokcho

For our family we would have skipped the market and spent more time at the beach.

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Daegwallyeong Samyang Ranch Tour

Pyeongchang

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Busan City Tour with Haedong Yonggungsa Temple

Busan

Quality of Experience

Guides, Drivers and Staff

Transport

Gamcheon Village, BIFF Square and Jagalchi Market

Busan

Quality of Experience

Guides, Drivers and Staff

Transport

I love Sorrento It was beautiful. I wished we could of gone to Capri and Blue Grotto but that means we can come back! Enjoyed Tuscany like to go back there and spend more time there. Loved the Roman Ruins and all the history in Rome.
enjoyed Pompei too.! The Amalfi coast was beautiful it rained but enjoy the limoncello tasting.
The hotels were great too! The Sorrento,Tuscany and Milano Hotels.

The guides were great!
Roberto
Susanna
Valenta
Nancy
Elizabeth
Foucha
Barbara
We will be using Kim Kim again !
It was also nice having the drivers.

Thank you again for an AWESOME vacation!

Cindy Johnston

Hotel Reviews

Palazzo Salgar

Naples

It was ok .

Authenticity & Character

Not sure

Location

Find somewhere you can walk. We had to take cabs where we wanted to go.

Staff

Nice

Cleanliness & Comfort

It was clean and comfy.

Hotel Conca Park

Sorrento

This was my favorite hotel. It had a beautiful scenery and very welcoming.

Authenticity & Character

Just beautiful !

Location

You could walk everywhere.

Staff

Very nice.

Cleanliness & Comfort

Very clean and comfortable.

Tree Charme Parliament Boutique Hotel & Bistrot

Rome

It was ok very hard to get to with our bags.

Authenticity & Character

Location

You could walk everywhere.

Staff

Very nice

Cleanliness & Comfort

It was very comfy

Albergo Posta Marcucci

Bagno Vignoni

Hotel was very Quaint.I wish we could of had another day there.

Authenticity & Character

Loved it

Location

It had a beautiful setting!

Staff

They were not too welcoming in the restaurant

Cleanliness & Comfort

very good

Star Hotel Rosa Grand

Milan

Loved it!

Authenticity & Character

Location

You could walk everywhere.

Staff

Very nice

Cleanliness & Comfort

Beautiful

Activity Reviews

Naples Pizza Making Class

Naples

It was alot

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Had to take a cab

Full Day Tour: Positano, Amalfi & Ravello

Italy

Even though it rained. It was great.

Quality of Experience

Guides, Drivers and Staff

Awesome

Transport

Roberto talked about the history.

Limoncello Tour & Tasting

Amalfi Coast

This was great had so much fun!

Quality of Experience

Great

Food

Amazing

Guides, Drivers and Staff

Roberto was great.

Transport

Great

Explore Pompeii Walking Tour

Italy

Loved it!

Quality of Experience

Guides, Drivers and Staff

Nancy was great!

Transport

Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route

Italy

Everything was great.

Quality of Experience

Guides, Drivers and Staff

Roberto was great and very informative.

Transport

Loved having Roberto

Explore Rome in a Day

Rome

It was great. Enjoyed every minute.

Quality of Experience

Perfect

Guides, Drivers and Staff

Susannah was wonderful

Transport

Private Evening Rome Walking Tour

Rome

Very good. Loved to hear about the history.

Quality of Experience

Guides, Drivers and Staff

Very good

Transport

Vineyard Walk and Tasting in an Umbrian Vineyard

Italy

Very informative

Quality of Experience

Everyone was very nice

Guides, Drivers and Staff

Transport

Winery tour in Chianti Area

Italy

Beautiful place

Quality of Experience

Great

Guides, Drivers and Staff

Valetina was great

Transport

Yes

Lake Como and Bellagio – Full Day Trip from Milan with Cruise

Italy

Loved the trip

Quality of Experience

Beautiful

Guides, Drivers and Staff

Elizabeth was great!

Transport

Very easy

Express Milan Duomo Tour with Terrace Access

Italy

Barbara

I had a favorable experience booking my Iceland trip with KimKim and my local specialist, Èric. I contacted them just 2 weeks before the trip and was so appreciative of their fast work to schedule and plan a trip that was truly customized to me and my sons. We struck the right balance of low-activity touring along with some exciting adventure activities including hiking and ziplining on a glacier, exploring an ice cave, and snorkeling in the glacial meltwater where the Eurasian and North American tectonic plates meet. The documentation contained helpful info, our hotel selections were the right quality level, and when one or two issues came up, Eric and the team were superfast to help resolve them.

Morocco has always been on top of our Must-Visit places list and hoped the experience measure up to our dream vacation expectations. Abde and his amazing team made this all possible and more. From planning the trip, Abde was with me throughout the process. He was responsive to all my queries on a timely manner. He made the planning stage exciting with his knowledge and caring customer service.
Soukaina, our driver-guide was perfection. She made us feel welcomed, shared so much about Morocco, her pride and joy about her country and its people. She is an incredibly good driver, our comfort was her priority. She introduced us to authentic Moroccan food, Moroccan music and to people we met along the way.

Our highlights were the dinner with a local family in Fes where we ate delicious food, swapped stories and even some dancing. The Sahara desert camel rides, visit with a nomad family and 2 nights at a Berber camp where we were welcomed like family, entertained with their music and danced under the wondrous star filled Sahara sky. The drive up to the Atlas mountains that made us hold our breath with awe experiencing the ever changing landscape. So many sights to behold! And the adventures in Marrakech, the dizzying adventures in the medina and being guided to learn more about Moroccan food during our food tour.

What an impressive immersion into Moroccan culture in 10 days made possible by Abdeh and his lovely team. We are very grateful for this once in a lifetime adventure!

We had the trip of a lifetime in Iceland with Rinolda’s amazing planning. Our hotels were conveniently located along our ring road tour. The various tour companies we got to do excursions with (Hesta Sport for horse back riding and North Sailing for Whale Watching ) were phenomenal, we felt very prepared and relaxed on both tours. When a blizzard hit the north/east region of the country, KimKim was able to alter our trip to keep us safe but still enjoy the best of our time in Iceland. We will absolutely be traveling with KimKim again, as well as recommending them to our family and friends for their travel needs.

Hotel Reviews

Fosshotel Baron

Reykjavík

The first room we were put in was very small, had a very low/slanted ceiling and a shower so tiny we wouldn’t have fit. After nicely asking to be moved, the next room was better; felt more like a hotel room rather than a guest room in an attic. The onsite parking was outrageously expensive (would have been about $55/per day. Thankfully we were able to park in a garage down the block for a more affordable rate. Still not our favorite stay of our trip.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Berjaya Hotel Mývatn

Mývatn

Amazing customer service, great amenities, wonderful restaurant on site.

Authenticity & Character

Location

Close to many interesting sites and towns

Staff

Cleanliness & Comfort

Activity Reviews

Husavik Whale Watching

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Horse riding experience

Varmahlid

This was my favorite part of the trip! Iv always loved horses; and after learning more about Iceland and their special breed I knew we had to add it to our itinerary. Soooo glad we did. Getting to experience the Tolt was very special. Our guide was amazing, I felt very safe and she took lovely photos of us.

Quality of Experience

Lo

Guides, Drivers and Staff

Transport

Blue Lagoon

Iceland

Was hesitant to go to the blue lagoon after reading mixed reviews from other travelers. But I think doing it so early in the morning after our flight was why made it so wonderful. Or was far from crowded and very rejuvenating after a sleepless night on the plane.

Quality of Experience

Guides, Drivers and Staff

Transport

The planning and the sites we saw were incredible. There were a few snafus during the trip. However, I was satisfied with KimKim's responce upon our return to take care of those snafus. I would reccomend this trip to anyone.
John B.

Minh was super helpful and everyone at Footprint Travel (which is the local company KimKim used). Our tour operator Thuy was very attentive and made sure that we were well taken care of including car pick up, hotel, breakfast and general questions. I love how I could completely customize the tour I wanted, and Minh made some recommendations about certain areas which was good to take note of. They were extremely flexible and considerate. The tour fit within our budget and was chosen appropriately but the food on the Halong bay cruise from Swan Cruises could be better. I would have wanted the Hanoi street food tour to be a bit more adventurous foods rather than pho and banh mi but it was still very tasty, we went to more local spots on our own free time. Hoi An was unfortunately monsoon season so it poured rain everyday but our local guide was still super positive and even offered his better quality poncho for me to use instead of my broken one. Sapa trek was a lot of walking but we enjoyed the mountain terraces and the local food lunch. Fanispan was also a lot of stairs but very very cool gondola!! Fanispan is a bit tourist gimicky but once you get to the temple part it’s great. We did the overnight Sapa train and surprisingly it wasn’t as bad as I thought it would be, but very basic. I was actually able to get some sleep, and Minh/Thuy made sure we were able to shower before and after the train. Ninh binh was amazing, I wish I had a bit more time there but you can only squeeze in so much in 11 days! We enjoyed our free time days in Hanoi and Hoi An to just explore on our own, and so glad that this was an option as part of KimKim. We would 100% return to Vietnam and definitely use KimKim again!!!!

Hotel Reviews

Silkotel Hoi An

Hoi An

Umbrella rentals food, food was good, staff were nice, good amenities!

Authenticity & Character

Great!

Location

Off to the side a but but still close walking to central area.

Staff

Cleanliness & Comfort

Swan Cruise

The experience and room was fantastic but the food was too westernized, and everything was expensive in US dollars.

Authenticity & Character

Great room with a balcony!

Location

The bay views are amazing

Staff

Staff was very attentive and informative

Cleanliness & Comfort

Room was great and everything was pretty clean. We heard our neighbours had a foul smell in there rooms in the lower floors.

Sapa Charm Hotel

Good but tub was a bit weird. Location was not as close to downtown Sapa but great views.

Authenticity & Character

Very nice and had some charm.

Location

Wish it was a bit closer to downtown but it was convenient to trek from.

Staff

Language skills could be improved.

Cleanliness & Comfort

Clean and comfortable.

Anatole Hotel Hanoi

Best breakfast of all the hotels on the trip. The staff are super attentive and amazing and actually remembered our names. The steam room and shower and pool facilities were great to use even after we checked out that morning. Would definitely stay here again. Location was also great!!

Authenticity & Character

The rooms are modern and clean.

Location

Very walkable and close to many things.

Staff

Staff actually remembered our names!

Cleanliness & Comfort

Clean and comfortable!

Activity Reviews

Hanoi Departure - Goodbye Vietnam!

Vietnam

We had a free day and just arranged for transport to airport only, loved having free time to pick up any last minute souvenirs!

Quality of Experience

Hoi An Free Day

Hoi An

Big fan of free days and exploring at your own pace, also gives a chance for rest when itinerary is jam packed!

Quality of Experience

Hoi An Fishing Village - Ancient Town Walking with Street Food Tasting

Hoi An

Jam packed day but it was great even despite the heavy torrential rains! Our guide kept positive and we had a great time fishing, biking, boating, cooking, and seeing the silk worms! To top it all off we had plenty of great food on the food tour!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ha Long Bay Morning Activities

Ha Long Bay

We enjoyed the cave and morning Tai Chi. Also transportation back home was very streamlined.

Quality of Experience

Food

The pho noodles were undercooked, but at least coffee, juice, and tea were included for breakfast.

Guides, Drivers and Staff

Transport

Cruise to Bai Tu Long Bay

Ha Long Bay

The views were breathtaking and we liked our room, just the food was a bit too westernized and the drinks were in USD and very expensive compared to the rest of our trip. We enjoyed the cave, the squid fishing, and the cooking class, and the kayaking to a secluded beach.

Quality of Experience

Food

Food was catered to more western tastes instead of being more authentic. Drinks were also the most expensive of the trip.

Guides, Drivers and Staff

Transport

Fansipan Peak - Cat Cat Village - Limousine bus back to Hanoi

Vietnam

We enjoyed our walk to CatCat although it was a bit rainy and the stones leading down to CatCat were very slippery so I couldn’t enjoy the view and was looking down the whole time at the ground. Once we arrived at CatCat it was beautiful blue sky and stopped raining. The village was beautiful and very picturesque. No Hmong locals followed us this time so it was better. I was very tired from the hike the previous day so we had to pay extra to get a taxi to drive us back up the 3km hill (uphill the whole way!) I wish they had the private driver pick us up from CatCat there but oh well. We had free time for lunch in Sapa then got driven to Fansipan. Fanispan and the temples itself is beautiful but the surrounding area is very touristy. I enjoyed the views from the gondola.

Quality of Experience

Guides, Drivers and Staff

Driver was kind of sick so he got me sick from the long drive back to the train station.

Transport

Wanted a pick up from CatCat back uphill.

Lao Cai - Sapa - Y Linh Ho - Lao Chai - Ta Van - Sapa

Sapa

Lots of walking! But amazing views of the rice terraces. It was muddy so we got very dirty! Lunch was very tasty! The Hmong people following you down the entire 8km trek is annoying but they actually helped us from falling and slipping so I guess it was okay. Makes you feel pressured to buy things. Make sure you have good hiking shoes with grip!!

Quality of Experience

Walk was a bit difficult due to the mud and my husband did not have grip on his shoes so he slipped several times. It was an amazing trek though!

Food

Very tasty!

Guides, Drivers and Staff

Guide is a local Hmong but she’s friends with all the locals which makes it awkward when they ask you to buy things. She was lovely though.

Transport

Hanoi - Ninh Binh: Tam Coc - Mua Cave

Hanoi

Views and experience was amazing but the food at the restaurant was not good.

Quality of Experience

Lunch food could be better

Guides, Drivers and Staff

Great!

Transport

Driver fell asleep a few times and did not pick up phone calls but we were able to find him due to my luggage AirTag :p

Hanoi and walking street food tour

Hanoi

The food line up for this tour is good for people who prefer western food but we like the food a bit more local. We wanted a bit more adventurous food options.

Quality of Experience

A bit too basic for us.

Food

Chicken pho was not as flavorful at the booth they chose. Other foods were tasty, but except the Che I would have been able to access all these foods myself.

Guides, Drivers and Staff

Guide was great! He walked a bit too fast though.

Transport

Drivers are great

Dear Maria
I can honestly say that Italy is an amazing place to visit. The three guided tours, the first in Sorrento and the second and third in Rome, were so interesting and I can't say enough about the guides you assigned to us. Our 8-hr Amalfi Coast/Positano tour was so beautiful and our guide explained everything to us and helped us understand the history of this awesome countryside. Not to mention he entertained us with his singing and his colorful personality.

In Rome, our experience with Laura who explained the history of the ancient Colosseum in such a passionate way was amazing. She related facts to us that amazed us and we came away from the Colosseum with a better understanding of life back then. All this despite the fact that she was feeling poorly and we hope she has recovered.

And of course our tour with Tiziana (not sure of the spelling) of the Vatican and St. Peters was truly magical and inspirational. Her knowledge of the history and her manner of imparting all this amazing history was so appreciated.
All in all, this trip created memories that will be with us for a long time to come.

Our only issue was that I wished you would have suggested flying one way to Naples to see the Amalfi coast and Positano and then go to Rome and leave to come home from Rome. While it would have involved two one-way flights, it would have been less tiresome, especially the first leg of the trip when we arrived in Rome and were then brought to the train station (which was very crowded and confusing), and then the so-called "high speed" ride to Sorrento which was one hour late in leaving and was anything but high speed.

I am sure Lori and Lisa will agree that we created memories that will last a lifetime. Perhaps our next trip will include more of Italy. I want to thank you for your suggestions and for helping make our trip so beautiful.