Kimkim Trip Reviews

4.8
Based on 17,500 ratings
Read 17,500 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Beautiful Italy - Rome, Florence and Venice...April 2023.
Italy | Apr 23 - May 1, 2023

S
sharon K.
Charlotte, NC | Reviewed on May 08, 2023
My husband and I visited Rome, Florence and Venice on our most recent trip to Italy.....
Rome - we had an amazing guide, Laura, who was with us for three days and was incredibly knowledgeable re the sites as well as very personable. We so appreciated her pacing of the tour each day and her personal recommendations for coffee and lunch. Having been to Rome several times, I appreciated that we were learning new information re the city and history. She is outstanding and highly recommend. All...
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My husband and I visited Rome, Florence and Venice on our most recent trip to Italy.....
Rome - we had an amazing guide, Laura, who was with us for three days and was incredibly knowledgeable re the sites as well as very personable. We so appreciated her pacing of the tour each day and her personal recommendations for coffee and lunch. Having been to Rome several times, I appreciated that we were learning new information re the city and history. She is outstanding and highly recommend. All the transportation from hotel to train worked seamlessly!

Florence - we joined a small group tour for 3 different tours while we were here. We weren't happy with the first two tours - historical walking tour of city, David tour due to them being not as substantive in terms of history and information sharing and not as well as organized as other small group tours we have been on. Waiting for tickets, request to be at tour starting point 30 minutes pre tour etc. The last tour we took while in Florence was to Siena, San Giamagno and a winery tour. Very nice tour guide here with our small group, very knowledgeable and shared wonderful information. The winery and dinner was disappointing. Having been on a wine and food tour of Tuscany where we visited several wineries and had lunch/dinner I was expecting something like that. We had no tasting led by winery staff, no tour led by winery staff and had a basic dinner. Our tour guide showed us the cellar and poured the wines. Not the typical 'winery' experience. We were given the choice to only order the 3 wines we sampled and didn't have the option to try or order the other offerings of the winery. I also wish that the Uffizi gallery had been suggested to us and a ticket for the Duomo tour.
Venice - We had an amazing time here and really enjoyed the visit. Transportation to and from/hotel by private water taxi was perfect. The tour guide was extremely knowledgeable as well. Unfortunately, we had tickets to visit St. Mark's but were unable to use due to the Church closing that day. Although unanticipated and not the tour company's fault, it would have been nice if kimkim had arranged a refund or an extra to make up for that inconvenience. We were able to attend Mass the next day but definitely missed out on the guided visit by an expert. Excellent transportation back to airport via private water taxi.
All in all, the trip was beautifully arranged with train tickets, transportation and tours. We did believe our guides in Rome and Venice were top notch and Florence was lacking. Great service though through Kimkim and would recommend to use!

Activity Reviews
Venice Walking Tour with St. Marks Basilica Access
Venice Walking Tour with St. Marks Basilica Access
Italy

Even though St. Mark's closes due to Church activities and not Kim Kim fault, the tour co should offer something to compensate the traveler for having paid for tickets that weren't able to be used.

Quality of Experience
Guides, Drivers and Staff
Tuscany day trip: Siena & San Gimignano (Regular Tour)
Tuscany day trip: Siena & San Gimignano (Regular Tour)
Florence

Dinner/Winery tour was not as expected. Guide had to show us cellar, property and pour wine at dinner. We could only buy wine we tasted (3 varieties) and nothing else was offered. Dinner was basic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Best of Florence Walking Tour with David & the Duomo
Best of Florence Walking Tour with David & the Duomo
Florence
Quality of Experience
tour guide wasn't as knowledgeable and it tour felt disjointed. Couldn't really go into any church etc. Bathroom break in middle of tour that took at least 15 minutes and it was only a 2 hr tour.
Guides, Drivers and Staff
Vatican Tour & Sistine Chapel
Vatican Tour & Sistine Chapel
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum Tour Including Roman Forum
Private Colosseum Tour Including Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
Rome Walking Tour: Historic Center Highlights
Rome Walking Tour: Historic Center Highlights
Rome
Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 11, 2023
Dear Sharon,
Thank your for leaving your feedback about your experience with us!
We’re happy to read that you had an amazing time visiting Italy with us and our expert local guides.
During your trip you pointed out that you weren’t satisfied with the tour in Florence and at the Accademia Gallery, and we immediately tried to understand the reason behind your discontent.
As I explained, there is a slight difference between a private tour and a shared one. When you're part of a group the...
Read more

Dear Sharon,
Thank your for leaving your feedback about your experience with us!
We’re happy to read that you had an amazing time visiting Italy with us and our expert local guides.
During your trip you pointed out that you weren’t satisfied with the tour in Florence and at the Accademia Gallery, and we immediately tried to understand the reason behind your discontent.
As I explained, there is a slight difference between a private tour and a shared one. When you're part of a group the experience is totally different but, of course, not necessarily a negative one.
Considering that in Rome you've had our guide Laura who led you around the city and explained everything to just the two of you, you perceived the experience as different from the shared experiences in Florence.
We’ll be happy to work again with you in the future!

Wish you all the best :)
Maria Grazia

We loved working with Mathilde! I would highl...
France | Apr 26 - May 6, 2023

jane
jane p.
Minneapolis, MN | Reviewed on May 08, 2023
We loved working with Mathilde! I would highly recommend her to all of my friends. She was so personable and put together the perfect itinerary for us. I loved ending our trip in Nice and really enjoyed the cooking class. I want to go back and visit more of the French Riviera and part of Italy next time. I loved the experience traveling first class on the high speed train! Better than flying! Thank you Mathilde for planning such a great experience! Read more

We loved working with Mathilde! I would highly recommend her to all of my friends. She was so personable and put together the perfect itinerary for us. I loved ending our trip in Nice and really enjoyed the cooking class. I want to go back and visit more of the French Riviera and part of Italy next time. I loved the experience traveling first class on the high speed train! Better than flying! Thank you Mathilde for planning such a great experience!

Hotel Reviews
Suisse Hotel
Nice

Loved our view of the water and loved sitting on our balcony to soak up late afternoon sun. Walking distance to the market, restaurants. Great place!

Authenticity & Character
Elevator sort of small. Bar:lounging area not very good.
Location
Walking distance to water, restaurants, shops
Staff
Staff fine just not as warm as the staff at the other hotels we stayed, but fine.
Cleanliness & Comfort
Very clean and comfortable
Hôtel de l’Horloge
Avignon

Nice clean room with good location. I loved our view of the center square.

Authenticity & Character
Felt very French!
Location
Right in the center of the square
Staff
Helpful
Cleanliness & Comfort
Daily service was nice
Hotel Escaletto
Aix-en-Provence

Great location, easy to walk to the central areas in Aix. Room basic but perfectly fine. My only suggestion would be to have a few snack options available at the bar for us late night munchers! Staff was terrific!

Authenticity & Character
More readily available items like snacks and water in the evening.
Location
Staff
So nice! I enjoyed chatting with one of the staff in the evening while having a night cap.
Cleanliness & Comfort
Room clean and comfortable
Activity Reviews
Monaco Day Trip via Èze & La Turbie
Monaco Day Trip via Èze & La Turbie
France

This was my least favorite experience. Too much time in the car which made me nauseous. Seemed a bit rushed and I don’t think our guide was very good.

Quality of Experience
Felt rushed
Guides, Drivers and Staff
Driver did not use microphone so we missed a lot of what she was saying
Transport
A bit crowded
Market Visit & Cooking Class with Lunch
Market Visit & Cooking Class with Lunch
Nice

Rosa our chef was wonderful! I learned so much about Nice cooking and culture. Loved the market tour and the cooking class was so enjoyable! Was so nice to have our meal together with such a nice group. I highly recommend this!

Quality of Experience
Rosa gave us a great tour in the market and I loved her overview of nice style cooking as we prepared our meal.
Guides, Drivers and Staff
Rosa great
Transport
Walked!
Provence Historic Sites & Roman Ruins Day Trip
Provence Historic Sites & Roman Ruins Day Trip
Avignon

Very educational overview. Thought our guide Bastion was terrific!

Quality of Experience
Less time at coliseum, first stop, one hour too much
Guides, Drivers and Staff
Loved Bastions friendly style and he was very knowledgeable about the various sites and encouraged questions.
Transport
Loved the nice vehicle and use of the microphone
Private Half Day Trip to Luberon Hilltop Villages
Private Half Day Trip to Luberon Hilltop Villages
Aix-en-Provence

Lucille was an excellent guide and gave us a terrific experience

Quality of Experience
We loved our tour guide’s presentation and communication style.
Guides, Drivers and Staff
Local knowledge and personal passion for area.
Transport
We loved the comfortable vehicle and the microphone so we could hear guide
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on May 18, 2023

Hi Jane and Cindy!
Thank you for this amazing review, I'm so happy you enjoyed your trip to France. Unfortunately, the French Riviera is often crowded and the traffic is dense, I hope you still enjoyed your day and have a lot of memories! :)
All the best,
Mathilde

Our trip to the AZores was everything that we...
the Azores | Apr 22 - Apr 30, 2023

Rachel
Rachel G.
Middletown, RI | Reviewed on May 08, 2023
Our trip to the AZores was everything that we had hoped for. What a truly beautiful part of the world. Beatriz was wonderful and responsive as we tweaked the itinerary together. She found us lovely hotels and had great suggestions for the things we should see.
Once again, Kimkim took very good care of us and made planning this trip easy and seamless!
Read more

Our trip to the AZores was everything that we had hoped for. What a truly beautiful part of the world. Beatriz was wonderful and responsive as we tweaked the itinerary together. She found us lovely hotels and had great suggestions for the things we should see.
Once again, Kimkim took very good care of us and made planning this trip easy and seamless!

Hotel Review
Terceira Mar Hotel
Angra do Heroismo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Wine and Food Evening Walking Tour in Ponta Delgada
Wine and Food Evening Walking Tour in Ponta Delgada
São Miguel Island

What a wonderful way to experience some of the AZores delicious food and wine. We had a terrific guide who had some good stories to tell as we strolled through Punta Delgada.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on May 08, 2023

Hi Rachel, thank you so much for your kind words! I'm so happy to know that you enjoyed the paradise that the Azores Islands are, hopefully, next time you come to visit us the weather will be nicer!!! Sending you my best regards, Bea.

We can't wait to go back to New Zealand!!
New Zealand | Apr 1 - Apr 17, 2023

Katharine
Katharine V.
San Francisco, CA | Reviewed on May 08, 2023
Vickie did a great job of helping us the few times things didn't go according to plan, which was very reassuring. When we got Covid at the end of the trip, her colleague helped us figure out a change of plans to allow us time to recuperate before getting on a plane. The hotels that we needed to work from had excellent wifi quality and breakfasts with good varieties of food. We especially liked Rydges in Queenstown for its beautiful view. We loved our canyoning trip in Queenstown and our... Read more

Vickie did a great job of helping us the few times things didn't go according to plan, which was very reassuring. When we got Covid at the end of the trip, her colleague helped us figure out a change of plans to allow us time to recuperate before getting on a plane.

The hotels that we needed to work from had excellent wifi quality and breakfasts with good varieties of food. We especially liked Rydges in Queenstown for its beautiful view.

We loved our canyoning trip in Queenstown and our helicopter ride over Milford Sound. Our driver on the way home from the airport after the ride went above and beyond when I realized I'd left my bum bag at the airport only when we got back to the hotel, and he offered to drive us all the way back to the airport to allow us to fetch it that afternoon. I do wish we'd known that the helicopter ride was going to land on a beach with sand flies, as I would've applied bug spray ahead of time if I'd known.

Having a private tour of Te Papa just for the two of us on my birthday was quite a treat! In retrospect, though, I think we should have switched the order of the days around Easter since Te Papa was open on Easter but few wineries were. It made for a challenging day of wine tasting on Easter with so few available options and everyone wanting to get into Poppies - our lunch time reservation ended up being at 2pm, and there were limited other options for tasting before then because some places wouldn't let you taste without also requiring that you eat a cheese plate as well. We appreciated the efforts that our driver made to make the day special for us nonetheless, and it was an unexpected treat to have a private wine tour that day. Thank you for the birthday champagne!

As it turned out, admission to the Carter Observatory/Space Place in Wellington wasn't free. There was some confusion over our reservation there, as the staff wasn't familiar with reservation numbers in the format we gave them. We called your office to try to troubleshoot this on the day of, and were told that the museum entrance was free, we would just need to pay for any additional activities we wanted to do while there. We appreciated the prompt service we received, especially given that it was Good Friday. As it turned out, we had to pay to access the exhibits, as well as to attend the planetarium show.

We really enjoyed our hangi dinner, which was delicious, and found the experience much more authentic than, say, the Hawaiian luaus we've attended before. We also really enjoyed exploring Te Puia, including seeing the artists at work and seeing the kiwi enclosure. We were annoyed by our fellow guests at Zealandia who couldn't figure out how to turn off their cameras for the night tour. Given that photos probably wouldn't have turned out well at night without flash anyway, I wish that Zealandia would just have a no cameras policy and leave it at that instead of having to constantly stop and correct people for incorrectly using their cameras for making too much light/noise.

We loved the Waitomo glow worm caves and appreciated their no-photos rule. It was incredible to be in such a sacred, special space. Agrodome was a ton of fun! We enjoyed feeding the animals and learning all about the different breeds of sheep.

Hotel Reviews
Sudima Christchurch Airport

We had only planned to stay here one night before our flight, and it would've been perfect for that. As it turned out, we ended up spending six nights here as we recovered from COVID, and while it wasn't glamorous, it worked pretty well for that too. Having separate beds worked well while we tried (in vain) not to get each other sick. We appreciated having the courtyard view outside our room, and were grateful that despite the proximity to the airport there was no noise of planes flying overhead. We partook of the included breakfast on our first morning only, and appreciated that they let me bring a full plate back to my sick husband in the room. I also made use of the guest coin-op laundry facilities (soap was free, they made change for us at the front desk.) There was a screen tracking all of the departures so you knew if your flight was delayed/cancelled. A shuttle bus was available to drive you to the airport, but it was only a 10-20 minute walk across the street. In addition to breakfast service there was also a restaurant on-site and room service available, but they seemed pricey for what they offered. On one of our work days I had to work from the lounge while my husband worked from the room. With headphones I was able to block out most of the ambient noise and lounge music, but it wasn't an ideal place to work. I didn't investigate whether there were outlets to plug in at in the outdoor courtyard spaces.

Location
As an airport hotel, you can't ask for a better location. Walking distance to the airport, without any air traffic noise. As a COVID recovery facility, it also had its perks. It is near a shopping center with several fast casual restaurants, so we got takeout from a different restaurant each night for the week. There's also a coffee shop where we got breakfast, a grocery store where we got some snacks, and a pharmacy where we got cough medicines and COVID tests. And when we were better, on the morning before our flight, we went to the next door Antarctica Center to visit the penguins and husky dogs and see the 4D movie experience of touring Antarctica - highly recommend!
Staff
Cleanliness & Comfort
The Hermitage Hotel
Mount Cook Village

I wish we'd had more time here to properly enjoy this gorgeous room and space! We had a lounge area that faced the window with a fabulous view of Mt. Cook. We had the room at the end of the hallway, so we also had a view across to the mountains on the other side of the room through some smaller windows as well. The room was well thought out with a padded bench seat immediately inside the door for putting on/taking off shoes so that you could keep your room clean. The included buffet dinner had plenty of delicious choices. Unfortunately, we got an early start before breakfast the following morning so we didn't get to sample the breakfast buffet as well. We will be back on our next trip to try to stargaze without clouds again!

Location
The view out of our room was absolutely stunning!
Staff
When our stargazing tour was cancelled I truly got the sense that the guide was as genuinely disappointed as we were, and appreciated that they were trying to do everything they could to make it right for us.
Cleanliness & Comfort
Bolton Hotel
Wellington

Our stay at the Bolton was very comfortable! The bed was cozy and there was plenty of room to spread out and for both of us to work from the room. We appreciated that on our work day we could each separately reach the bathroom without interrupting the other's work. We found it a bit odd that there were no drawers to unpack in, nor a room safe, but there was a spacious closet with a small set of shelves. Breakfast offered more variety, with eggs cooked to order and fresh fruit. By this point in the trip I had realized that New Zealand milk wasn't sitting well with me, and I was able to request soy milk as an alternative from the staff each morning.

Location
It was convenient that the walk from the top of the botanic gardens ended up easily coming back to the hotel. If we'd had business at parliament, this location would've been perfect. It was less convenient to Te Papa/Cuba St sights.
Staff
Chatty, well humored, accommodating.
Cleanliness & Comfort
The spacious bathroom had a separate shower and very deep soaking tub. The separate living area was a comfortable place to work. Having in-unit laundry was very handy - it was great that soap was provided for the machine and that we could ask for more as needed. We weren't used to a single machine that did both wash and dry, so we appreciated that they also provided a spacious drying rack for the things we wanted to avoid machine drying by hand washing.
Millennium Hotel Rotorua
Rotorua

Everyone at this hotel was very friendly and accommodating. The bed was very comfortable, the room was spacious with a desk, drawers to unpack in, a closet with room safe, and a shower/tub combo. The air conditioner kept the room itself fresh, even though the Rotorua sulfur smell did pervade the hotel. Breakfast lacked variety for a long stay (I got the impression people were surprised that we were staying for five nights) and the dinner we had at the hotel restaurant was disappointing quality for the price.

Location
Our room had a distant view of the lake and was an easy walk into town to get our SIM card, get dinners, etc. Would've been easy to go to Polynesian Spa if we'd chosen to do so, was a quick walk to the lake, and to the public park.
Staff
Cleanliness & Comfort
The bed was exceedingly comfortable.
Activity Reviews
Skyline Queenstown - Gondola and Buffet Dinner
Skyline Queenstown - Gondola and Buffet Dinner
Queenstown (NZ)

The gondola ride obviously provided a beautiful view, and the view from the restaurant was equally spectacular. The food was pretty good (not great), and there was certainly plenty of it with plenty of choices. You won't leave hungry. Overall, though, it's hard to do food on a buffet of a quality that justifies the price they charged. Overall we felt that we were paying for the view rather than the meal.

Quality of Experience
Better quality food to justify the price, though that's very tough on a buffet and serving that many people.
Food
I would have preferred fewer dishes with more attention paid to each one. I also would have liked a greater variety of fresh vegetables -- most of the dishes on offer felt quite heavy.
Appellation Boutique Wine Tour
Appellation Boutique Wine Tour
Queenstown (NZ)

It felt a bit more scripted and didn't feel quite as special as our first wine tour, but that's also the difference between being on a private tour and a group tour. The wineries we visited were all quite nice. Lunch and some of the tasting/buying experiences felt a bit rushed, and even in that context we got back later than expected. The quality of lunch was good and we particularly appreciated the restaurant's flexibility re: accommodating the request for a dairy-free meal on the fly. The guides were both friendly and did their best to give points of interest to keep us entertained, but it's tough to find things that are interesting and/or novel to an entire group.

Quality of Experience
Guides, Drivers and Staff
Transport
Martinborough Wine Tour
Martinborough Wine Tour
Wellington

This was a lovely day -- being on a private tour allowed our guide to tailor the day to what we expressed interest in, which he did very well. He was friendly and accommodating, making us glad to spend time with him. The one difficulty was the tour was booked on Easter, which meant that some wineries weren't open and some weren't serving wine unless you also ordered a meal. This meant that those that were open (particularly the location where we ate lunch) were more crowded than usual, since the demand for wine tasting didn't exactly go down just because it was a holiday. This would have been helpful to know when planning out our overall itinerary -- we could have easily done this a different day.

Quality of Experience
Guides, Drivers and Staff
Friendly and helpful, he really made an effort (within the constraints of what was available on Easter) to give us experiences in which we expressed interest.
Transport
Nothing particularly fancy, but clean and comfortable. No complaints.
Depart New Zealand
Depart New Zealand
New Zealand

Air New Zealand was a fantastic airline to fly with. On every flight they gave us hard candies at the end of the flight to help relieve the pressure on our ears. On our international flights we were well fed (they even poured NZ wine for free at dinner!) and reasonably comfortable, even in economy. The flight attendants were much friendlier than their US counterparts: when there wasn't overhead space above our bulkhead seats, at first we put our bags up a few rows behind us. As we neared landing, we worried about the delay this would cause, so we asked a flight attendant if there was any room in the overheads in front of us. Not only did they find room, but they took our bags from us and put them up, and then brought them back to us upon landing! Even the difference in baggage handling was striking - in NZ our bag was carefully machine loaded onto the ramp. Once we landed in LAX and had to recheck our bag for our final domestic flight it was unceremoniously tossed upside down onto the belt, making us worry whether our bottles of NZ wine and duty free Aussie rum were going to survive the final leg - fortunately they did! The only problem with departing with New Zealand is that we never wanted to leave and can't wait to return!!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Te Papa Museum
Visit the Te Papa Museum
Wellington

What a treat to have a private tour just for the two of us! We weren't expecting that, but it made our experience at this incredible museum extra special. I appreciated that our guide asked what aspects of the museum we were most interested in seeing, and then she personalized the tour accordingly. You could easily spend all day and then some exploring everything in this collection! I most enjoyed the natural sciences section as well as the unique, large fiber arts installations made from everyday materials like tarps, road signs, ropes, and truck tie-down lashings. I also enjoyed learning about the beautiful modern carved marae and that the Maori concept of genealogy includes the type of work you do. The carved figures that attempt to represent us all through all the various sorts of work portrayed were very interesting.

Quality of Experience
Guides, Drivers and Staff
Self-Guided Exploration of Rotorua
Self-Guided Exploration of Rotorua
Rotorua

We enjoyed wandering around Kirau Park and the free thermal features there. The big geyser at Te Puia was certainly more impressive, but if you're on a budget, you can definitely get a sense for the steaming waters and bubbling mud for free at Kirau - and you can soak your feet in the hot water if you are so inclined. Te Puia was special because of the artisans at work who were happy to talk to you about their studies, and because of the kiwi bird enclosure on the property. I'm glad we did both! We went for a hike along the Okere Falls Track, driving to the Okere Falls Scenic Reserve Parking lot and following the Kaituna River upstream to the Tutea and Trout Pool Falls. We patiently waited for a rafting trip to come down Tutea falls, and while we weren't able to see a raft we did see several kayaks take the intense plunge down the falls. For the walk back, we took the ridge trail which had beautiful scenic views at the top, but was more exposed to the sun than the river trail we'd started on. Recommend sunscreen and bug spray if you also decide to take both trails.

Quality of Experience
Transport
Our rental car was clean and easy to operate. We appreciated that the Rotorua Airport parking lot gave us room to try a few laps on the left side of the road to get accustomed to the car before heading out on the main road. Our agent at Europcar was very friendly and helpful in relieving our anxiety about driving on the opposite side of the car/road. And we were glad to have the GPS for the car at least for the first day since we didn't get our SIM cards at the airport, but rather at the mall in Rotorua.
Explore Queenstown on Your Own
Explore Queenstown on Your Own
Queenstown (NZ)

We explored the botanical gardens and walked around Lake Wakatipu a bit, enjoying the beautiful scenery. We enjoyed a soak at the Onsen hot tub spa at night, which was a lovely, relaxing treat. They had a nice selection of tasty bites and drinks that were included with our tub time. We had very yummy burgers at Miss Lucy's at the top of the Jucy Snooze hostel. We had very overrated, disappointing burgers at Fergburger. Fortunately, we didn't have to wait in too long a line for them because we waited until 9pm instead of going when the crowds stretch halfway down the block.

Own Arrangements exploring Wellington
Own Arrangements exploring Wellington
Wellington

We explored the botanical gardens, which were a beautiful downhill walk from the top of the cable car all the way back to the Bolton Hotel. We also were chocolatiers for the day at the Wellington Chocolate Factory on Eva Street, where we got to make three of our own custom chocolate bars and enjoy a cup of their hot chocolate. I appreciated that they were thoughtful in accommodating non-dairy guests with oat milk hot chocolate. It was fun learning all about the chocolate making process from bean all the way to wrapping in fancy painted papers.

Quality of Experience
Guides, Drivers and Staff
Queenstown Adventurer Canyon Tour
Queenstown Adventurer Canyon Tour
Queenstown (NZ)

I loved every bit of this incredible experience! It was so much fun, and the guides took such good care of us. I'll need to do some wet suit yoga to prepare myself for my next canyoning outing, as the flexibility required for climbing in the wet suit was the most challenging part. My only suggestion is that, while it was a nice touch to give us a warm beverage at the end of the trip, they should've provided lids for the cups before we got in the van for the ride back!

Quality of Experience
Guides, Drivers and Staff
The staff worked heard to learn our names within the 4-hour outing, and were keeping a close eye on our safety and physical limitations at all times. Plus, they looked like they were genuinely having a ton of fun at their job.
Transport
I appreciated the steps they took to keep the van clean and dry: they had us rinse our feet in a bucket before we got back in the van, and we sat on chair covers to keep the seats dry.
Te Pā Tū Māori Feast & Performance
Te Pā Tū Māori Feast & Performance
Rotorua

I particularly enjoyed the stations that we visited at the beginning of the evening, learning about different aspects of Maori culture. Though I am terrible at throwing poi, it was fun to learn. I appreciate how immersive the experience was, as this helped us truly feel like family by the end of the night. I also enjoyed learning about the games that children play, and watching the men learn the haka. The performance was beautiful - everyone was so talented! Dinner was delicious! It was interesting learning where all of the various tourists were from. My aunt mentioned that when she'd visited NZ in the past she'd attended a dinner like this and they'd had everyone sing their national anthems. I much preferred the version done at our dinner, where the hosts sang a song by a famous artist from each country. It made it easier for everyone to join in the fun.

Quality of Experience
It felt very authentic, much more so than any commercialized luau I've ever been to.
Food
I was nervous that I wasn't going to like the food, because I worried that it would taste strange if it was cooked in the sulfuric steam that pervades the area. I was pleasantly surprised that all of the food, especially the pavlova for dessert, was absolutely delicious! And there was a ton of food, so if you didn't care for one course you would still be very well fed.
Guides, Drivers and Staff
I liked how friendly everyone was, how they came around at dinner to ask if we had any questions. It was lovely to feel so warmly welcomed and part of the family for the evening.
Transport
The bus that picked us up from the hotel was very comfortable.
Agrodome Farm Show and Farm Tour Combo
Agrodome Farm Show and Farm Tour Combo
Rotorua

So much fun! We enjoyed the sheep show, the farm tour, and the gift shop. The sheep dog trial was a bit brief.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Waitomo Glow Worm Caves
Explore the Waitomo Glow Worm Caves
New Zealand

We loved that no photos were allowed so that we had to just be in the moment and enjoy this special place. Even though the recent rains/floods raised the water levels in the cave and cut back on the number of visible glow worms, we still found the experience of floating under their starry sky absolutely magical. We also enjoyed exploring the cave before we got to the worm section, including learning how the early explorers had ventured into the cave with ropes before the stairs were carved out.

Quality of Experience
Guides, Drivers and Staff
Transport
Dave did a great job driving! ;)
Zealandia Wildlife Sanctuary Night Tour
Zealandia Wildlife Sanctuary Night Tour
Wellington
Quality of Experience
Zealandia is a really special place, and seeing it at night allowed us to see critters that might've hid from us during the day. Our guides were incredibly informative and passionate about the species that are being restored. It was unfortunate that others in our group didn't follow the directions about noise/light so we weren't able to fully enjoy the experience.
Guides, Drivers and Staff
Our guide and her spotter did an excellent job of pointing out as many special critters as they could. When we weren't able to spot a kiwi in the wild, they treated us to an opportunity to pet kiwi feathers after the fact, and we got to warm up with a cup of tea brewed with the leaves of a plant we'd learned about on the tour when we returned to our home base. I thought these were both very nice touches at the end of the evening.
Wellington Cable Car & Carter Observatory
Wellington Cable Car & Carter Observatory
Wellington

Unfortunately the weather didn't cooperate, so we weren't able to take advantage of the telescope at the observatory. We did enjoy learning how to navigate with the Southern Cross, which we saw several times throughout our trip. One thing you should know is that the observatory was not free admission. To gain entry to the exhibits was one price, and then the planetarium shows were a bit extra. Unfortunately, the cable car didn't run very late on Good Friday, so we weren't able to use it to get back up the hill for our evening at the observatory. We did use it earlier in the day to explore the botanical gardens though.

Quality of Experience
Guides, Drivers and Staff
There was a bit of a mix-up with our confirmation number at the Cable Car, but the staff was incredibly friendly and helpful in getting it resolved.
Milford Sound 90min Scenic Flight w/2x Landing
Milford Sound 90min Scenic Flight w/2x Landing
Queenstown (NZ)

This was the highlight of the trip! I'm so glad that the weather worked out and allowed for our trip to fly. I'm glad we had the afternoon free to allow for the flexibility to go later in the day when our morning flight time didn't quite have the weather clearance yet. Flying in a helicopter provided such a close-up view of the incredible scenery, I'm definitely going to consider adding helicopter flights to future trip itineraries :)

Quality of Experience
Guides, Drivers and Staff
Transport
The return driver went above and beyond, driving us back to the airport after I realized I left my bum bag behind when we got back to the hotel. It was also fun to hear his suggestions for where we should plan to ride helicopters on our next vacations!
Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on May 29, 2023

Hi both,

What a lovely review. I am so pleased you had such a wonderful trip and a great birthday. I hope the surprise champagne went down well!

I had so much fun working with you and if you ever are over this side of the world in the future please let me know.

Take care

Vickie

Mieke was very responsive and helpful
The Netherlands | Apr 14 - Apr 23, 2023

David
David S.
Wolf Trap, VA | Reviewed on May 08, 2023

Mieke was very responsive and helpful with both planning our trip and with respect to a situation that arose during our trip. Overall the itinerary was very good and we enjoyed our time in the Netherlands.

Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on May 11, 2023

Dear David, Thank you for sending in a lovely review. I am very happy to know that you have enjoyed your trip to the Netherlands, and the pictures look great! It was a pleasure hosting you here. Best regards, Mieke

Johanna, Kristy and Sonia are absolutely awes...
Peru | Apr 29 - May 6, 2023

Umang
Umang B.
Lowell, MA | Reviewed on May 08, 2023
Johanna, Kristy and Sonia are absolutely awesome they were very helpful and super informative
Highly recommend all the drivers Jorge and Jose also that drove us around
The best team ever
Read more

Johanna, Kristy and Sonia are absolutely awesome they were very helpful and super informative
Highly recommend all the drivers Jorge and Jose also that drove us around
The best team ever

Hotel Review
Antigua Casona San Blas
Cusco

100% recommend, service, staff and food highly recommended

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean
Local specialist: Johanna Fabian
Johanna
Johanna Fabian
Local specialist in Lima, Peru | Replied on May 09, 2023

Hi Umang,
Thank you for the great review. It was my pleasure helping you and Neha get this trip planned out. We hoped to welcomes you in South America again!

Best,
Johanna

Unforgettable Girls' Trip to Greece
Greece | Apr 24 - May 1, 2023

Misha
Misha V.
San Rafael, CA | Reviewed on May 08, 2023
My friend and I had an incredible time in Greece thanks to KimKim! Our local specialists Eleni and Mariliza curated an unforgettable experience that was well within our set budget. The Athen Highlights Mythology Tour by Alternative Tours was dazzling and informative, and the Sunset Wine & Dine experience by San Lux Travel in Santorini was AWEsome! Hands-down the best sunset I've ever seen with some of the tastiest wines I've ever had. Each hotel our specialists chose was centrally... Read more

My friend and I had an incredible time in Greece thanks to KimKim! Our local specialists Eleni and Mariliza curated an unforgettable experience that was well within our set budget. The Athen Highlights Mythology Tour by Alternative Tours was dazzling and informative, and the Sunset Wine & Dine experience by San Lux Travel in Santorini was AWEsome! Hands-down the best sunset I've ever seen with some of the tastiest wines I've ever had.

Each hotel our specialists chose was centrally located, and offered superb service. I especially enjoyed the breakfast spread and massage I received at Cresanto Luxury Suites.

I would highly recommend using KimKim to plan all your trips, and I know I will be using this service to do so from now on.

Local specialist: Mariliza Chatzelli
Eleni
Eleni Koropouli
Local specialist in Athens | Replied on May 09, 2023

Girls thank you so much for your kind words!
We hope to see you and welcome you again in Greece!
Take care!
Cheers, Afea Team/Kim Kim

New Zealand honeymoon - April 2023
New Zealand | Apr 6 - Apr 19, 2023

E
Eric F.
New Orleans, LA | Reviewed on May 07, 2023
My now-wife and I gave Sabina a very short lead time of less than a month to plan a 2-week honeymoon in New Zealand in April 2023. Sabina exceeded our expectations, putting together a fantastic trip and working with us to make sure that we didn't go over our budget. She was very responsive to our communications both in the planning stage and also when we were on the trip. For example, when one of our domestic flights from the North Island to the South Island was slightly delayed, Sabina... Read more

My now-wife and I gave Sabina a very short lead time of less than a month to plan a 2-week honeymoon in New Zealand in April 2023. Sabina exceeded our expectations, putting together a fantastic trip and working with us to make sure that we didn't go over our budget. She was very responsive to our communications both in the planning stage and also when we were on the trip. For example, when one of our domestic flights from the North Island to the South Island was slightly delayed, Sabina called us immediately and made sure that we had the updated reservation information. She also entertained numerous annoying queries from us like, "What is tipping culture like here?", "What is this marmite stuff and why does it taste so awful?", "Where can we find spicy food?" and similar questions that arose for us while we were on the trip. We enjoyed all of the activities that Sabina planned and recommended. We highly recommend Sabina to anyone traveling to New Zealand.

Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Aug 02, 2023

Hi Eric!

Thank you for this lovely review. I feel privileged to have been able to help you build your dream Honeymoon vacation. The marmite question made me laugh! I love being able to give my advice and tips to make sure your trip is the best it can be. Congratulations to you and Alexa on your marriage!

La Paz and the great Uyuni salt flats
Bolivia | Apr 29 - May 3, 2023

Sheryl
Sheryl J.
Orlando, FL | Reviewed on May 07, 2023
From the start I was impressed with Camila. She responded quickly and thoroughly resolved any concerns or questions I had. She put together a custom itinerary, matching exactly what I wanted to see and do. She went out of her way to make sure that this trip not only met my expectations, but exceeded them. Everything I wanted to do while I were there, no matter how big or small she made sure I got to do it. The only con that I have is to have a copy of the itinerary and invitation letter in... Read more

From the start I was impressed with Camila. She responded quickly and thoroughly resolved any concerns or questions I had. She put together a custom itinerary, matching exactly what I wanted to see and do. She went out of her way to make sure that this trip not only met my expectations, but exceeded them. Everything I wanted to do while I were there, no matter how big or small she made sure I got to do it. The only con that I have is to have a copy of the itinerary and invitation letter in Spanish and English as nobody in immigration spoke English and the walk from the hotel in Samay Wasi hotel to the bus terminal is not five minutes (actually about 20 minutes). We had to take a taxi. I would have no reservations recommending Camila and the Kim Kim team to others. I am beyond thankful to her and her team and would wholeheartedly recommend her to everyone. Special mention to Alvaro Oropeza in Uyuni. He and the driver were awesome!!! Book your trip of a lifetime with this wonderful team. I learnt a new word Un-Boliviable :)

Activity Reviews
Begin the Uyuni Salt Flats Expedition
Begin the Uyuni Salt Flats Expedition
Bolivia

AMAZING!!!!!!!!! The Uyuni Salt Flats Expedition was amazing, with wonderful guides and drivers. The experience was unforgettable, and I got some fantastic photos during the trip.

Quality of Experience
Food
Guides, Drivers and Staff
Best guide and driver
Transport
Day-Trip to Palca Canyon
Day-Trip to Palca Canyon
La Paz

The day-trip to Palca Canyon was a great experience. The guide was knowledgeable and spoke excellent English. The scenery was impressive, and I highly recommend this trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore landscapes of Sud Lipez
Explore landscapes of Sud Lipez
Bolivia

I enjoyed exploring the landscapes of Sud Lipez. We saw some flamingos, although not many at the time of our visit. Overall, the experience was enjoyable, and the typography was stunning.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Urban  trek Full-Day
Urban trek Full-Day
La Paz

I had a great time on the Urban Trek full-day tour. The guide was knowledgeable and accommodating to our needs. The only downside was it got extremely hot during the day, but that's outside of anyone's control. Overall, it was a good experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day use hotel in La Paz
La Paz

Everyone was nice and accommodating....could have more vegan options

Quality of Experience
Guides, Drivers and Staff
Transport
Night bus La Paz - Uyuni
La Paz

The night bus was like flying first class....wonderful!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camila Rojas

Mathilde Almas was such an incredible guide. ...
Portugal | Apr 24 - May 6, 2023

Richard
Richard L.
Houston, TX | Reviewed on May 07, 2023
Mathilde Almas was such an incredible guide. She was as thoughtful as she was knowledgeable. Mathilde anticipated our every need and did everything she could to ensure that our trip was fantastic. Pedro was very attentive, albeit remotely, and we always felt that if there were a problem, Pedro and his team were available. We loved the hotel choices in Porto and Alcobaca and the decision to stay in Alcobaca rather than Nazare. The drivers were equally excellent. All and all, Pedro and Mathilde... Read more

Mathilde Almas was such an incredible guide. She was as thoughtful as she was knowledgeable. Mathilde anticipated our every need and did everything she could to ensure that our trip was fantastic. Pedro was very attentive, albeit remotely, and we always felt that if there were a problem, Pedro and his team were available. We loved the hotel choices in Porto and Alcobaca and the decision to stay in Alcobaca rather than Nazare. The drivers were equally excellent. All and all, Pedro and Mathilde plus the wonders of Portugal ensured a trip of a lifetime for us!

Hotel Reviews
Montebelo Mosteiro de Alcobaça Historic Hotel
Alcobaça

SUCH a special hotel in every way!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Albar - Le Monumental Palace
Porto

Absolutely beautiful hotel but air conditioning that did not really work. That’s a problem.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Air conditioning
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on May 07, 2023

Hello Richard,
Thank you so much for your kinds words on Portugal, our service and our guide Matilde :)
It was lovely to have you all traveling with Across Portugal and it means the world to hear that we have managed to provide you a trip of a lifetime.
Your friend in Portugal - Pedro

Greek Islands Girls Trip
Greece | Apr 25 - May 3, 2023

Sharon
Sharon K.
Murrysville, PA | Reviewed on May 07, 2023
Our guide from Athens to Corinth and Nafplio, Marcos, was outstanding! He was so knowledgeable and kind he shared so much about the areas we toured and personal stories of his family growing up in Athens. He was a true highlight of our trip. The tour in Mykonos with Dora was also wonderful and really gave us a chance to see more of the island. We also loved the hike in Santorini with Catherine. Seeing the caldera from the old footpath was a treat and hearing the history of the island was... Read more

Our guide from Athens to Corinth and Nafplio, Marcos, was outstanding! He was so knowledgeable and kind he shared so much about the areas we toured and personal stories of his family growing up in Athens. He was a true highlight of our trip. The tour in Mykonos with Dora was also wonderful and really gave us a chance to see more of the island. We also loved the hike in Santorini with Catherine. Seeing the caldera from the old footpath was a treat and hearing the history of the island was special.

Activity Reviews
Off-the-Beaten-Path Island Hike
Off-the-Beaten-Path Island Hike
Mykonos

Hike to beach was great. Our guide Demetrius was very knowledgeable and informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Day Trip to Corinth & Nafplio
Private Day Trip to Corinth & Nafplio
Athens

Marcos the guide for our tour was exceptional. We feel like he started our trip off on the highest of notes!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Fira to Oia Hike
Guided Fira to Oia Hike
Santorini

This was a great hike and allowed us to see Santorini in a way minus the crowds and tourists. It was a breathtakingly beautiful view of the caldera. Our guide, Catherine, was very knowledgeable and helpful.

Quality of Experience
Guides, Drivers and Staff
Transport
Guide was great!
Private Half-Day Highlights Walk
Private Half-Day Highlights Walk
Mykonos

Dora our guide was wonderful. She adjusted the tour to allow us opportunities to see parts of Mykonos that we had not seen or wouldn't have seen without a car. She was very knowledgeable and made it fun and interesting.

Quality of Experience
The guide Dora was excellent!
Guides, Drivers and Staff
Transport
Local specialist:

Incredible vacation, thank you Amalia!
Greece | Apr 23 - May 6, 2023

M
Matt M.
Edison, NJ | Reviewed on May 07, 2023

Amalia put together the most wonderful package for my family - we thoroughly enjoyed everything!

Local specialist: Amalia Symvoulidou
Amalia
Amalia Symvoulidou
Local specialist in Athens, Greece | Replied on May 13, 2023

Dear Matt,

Thank you so much for sharing your wonderful experience of your trip😊

I'm very happy to hear you had a great time in Greece!

If you ever decide to visit our country again, I'd love to hear from you!
Wishing you a life full of exciting travels,
Amalia

Organization was excellent - quality of lodge...
Namibia | Apr 28 - May 6, 2023

S
Sandro P.
Italy | Reviewed on May 07, 2023
Organization was excellent - quality of lodges and activities. All superb Read more

Organization was excellent - quality of lodges and activities. All superb

Hotel Reviews
Ongava Tented Camp
Etosha

Just a fantastic experience

Authenticity & Character
Location
In the middle of Ongava reserve - elephants and rhynos coming to drink in front of us
Staff
Cleanliness & Comfort
Twyfelfontein Adventure Camp

Great location - very nice atmosphere, good food, great staff

Authenticity & Character
Location
In the middle of Damaraland, great sunset deck
Staff
Cleanliness & Comfort
Strand Hotel Swakopmund
Swakopmund

Very good after few days in the desert

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Namib Outpost
Windhoek

Just opened, location and view superb, rooms super. Just excellent, staff amazingly friendly. Great food

Authenticity & Character
Location
Great view on Namib desert
Staff
All friendly and professional and always available. Rian, Sameel, Hendrik and Josie just amazing
Cleanliness & Comfort
Just perfect
Zebra Kalahari Lodge
Intu Afrika Kalahari Private Reserve
Authenticity & Character
Food could be better, rooms might nneed some renovation
Location
In the middle of Kalahari desert, great landscape
Staff
All very gentle
Cleanliness & Comfort
Room should be a bit cleaner
Local specialist: Petru van Zyl
Petru
Petru van Zyl
Local specialist in Western Cape, South Africa | Replied on Jun 11, 2023

Hi Sandro,
So glad to hear that you enjoyed your holiday in Namibia and that all went well.
Thank you very much for your valuable feedback about the lodges you stayed at.
Best wishes, Petru

Amazing trip to the Netherlands
The Netherlands | Apr 30 - May 6, 2023

Stacey
Stacey R.
Fair Lawn, NJ | Reviewed on May 07, 2023
Our son did 100% of the planning for this amazing trip to the Netherlands with Miecke. Absolutely everything from the hotels, to the itinerary, to the restaurant recommendations , to the guides, was perfect. All of our ticket purchases for admissions to museums events, etc. as well as train tickets, transportation passes were all purchased in advance. Everything went smoothly in everything that we did. We had one guided tour in Amsterdam with Caroline. She really customized it to what we... Read more

Our son did 100% of the planning for this amazing trip to the Netherlands with Miecke. Absolutely everything from the hotels, to the itinerary, to the restaurant recommendations , to the guides, was perfect. All of our ticket purchases for admissions to museums events, etc. as well as train tickets, transportation passes were all purchased in advance. Everything went smoothly in everything that we did. We had one guided tour in Amsterdam with Caroline. She really customized it to what we were interested in and we learned so much from her. We used a driver Maartin who was so nice, pleasant.

Hotel Reviews
Huys van Leiden
Leiden

Stairs to the loft were a little treacherous. But we took it slowly, and were safe.

Authenticity & Character
Location
Walkable to center of town
Staff
Cleanliness & Comfort
Hotel de Wereld
Wageningen
Authenticity & Character
Location
Cleanliness & Comfort
Villa Augustus
Dordrecht

Omg this was the most amazing hotel. Coolest place we stayed in. Delicious dinner in the restaurant. Love how they grow everything they make right out on the property

Authenticity & Character
It was such a cool place. So different from anything we have ever stayed in.
Location
Not sure about the location. It was accessible for us to get to the water bus so that we could get to the windmills. That was all we did. It may have been a little far from the center of town.
Staff
Cleanliness & Comfort
Am amazing shower!!!!
Hotel des Arts
Amsterdam-Centrum
Authenticity & Character
Location
Walkable to almost everything
Staff
So helpful and accommodating
Cleanliness & Comfort
No elevator. Tough when on top floor!!
Activity Reviews
Keukenhof Gardens by private taxi
Keukenhof Gardens by private taxi
The Netherlands

Spectacular! Words and pictures do not begin to describe what these gardens look like. They are so beautiful. Some thing I have wanted to see for many many years and so glad to be able to check it off my bucket list!

Quality of Experience
Guides, Drivers and Staff
Transport
Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands

Carolyn was very informative regarding Jewish history in Amsterdam. She showed us many interesting sites and give us a good historical tour.

Quality of Experience
Guides, Drivers and Staff
Amsterdam - Private canal cruise to Rijksmuseum
Amsterdam - Private canal cruise to Rijksmuseum
The Netherlands

This was the first thing we did the morning we arrived in Amsterdam. We had an hour and a half private canal tour, which was wonderful. The guide was very informative, and because it was so early in the morning he was able to take us further in the canals, and he would’ve been later in the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Public Transport Pass Amsterdam
Public Transport Pass Amsterdam
The Netherlands

Easy to use the past, but very often it was quicker to walk than to take the tram

Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in The Netherlands | Replied on Aug 04, 2023

Thank you for your feedback and kind words Stacey! It was an honor for me to form a small part of this special trip and make it happen. Wishing you all the best,
Mieke

Our Northern Italy trip
Italy | Apr 18 - May 1, 2023

Dean
Dean S.
Petoskey, MI | Reviewed on May 07, 2023
We had a great experience on our trip. Our initial local specialist, Monica, was great - helped organize our trip in line with our goals. Fabio, who took over for Monica at a later date, was good but not quite as helpful as Monica and we had a little more of a challenge getting the billing details correct. Once in Italy, Lucia, our concierge, was quite helpful. Guides were excellent at all of our stops - great knowledge and helpful advice for restaurants and other activities. Hotels were... Read more

We had a great experience on our trip. Our initial local specialist, Monica, was great - helped organize our trip in line with our goals. Fabio, who took over for Monica at a later date, was good but not quite as helpful as Monica and we had a little more of a challenge getting the billing details correct.

Once in Italy, Lucia, our concierge, was quite helpful. Guides were excellent at all of our stops - great knowledge and helpful advice for restaurants and other activities. Hotels were all very good. Transfers all occurred flawlessly.

The only minor complaint about hotels is that the Hotel Villa Flori - Lake Como was a bit far from restaurants and attractions in Como, a fairly long walk. The desk staff at that hotel was not as helpful as at other hotels - one clerk didn't speak English all that well. That said, the hotel was still excellent.

Hotel Reviews
Park Hotel Argento
Levanto

Our favorite. The staff was exceptional. Beautiful patio views. Shuttle service was great. Restaurant was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Cavour
Florence

Very nice. Rooftop deck fabulous. Very conveniently located.

Authenticity & Character
Location
Very near the Domo. Walking distance to main attractions
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tour by public ferry of Lake Como - Explore Bellagio
Guided Tour by public ferry of Lake Como - Explore Bellagio
Italy

Very enthusiastic guide. The ride on the public ferry, lunch and walking tour in Bellagio was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Private  Cruise to discover the cinque terre
Private Cruise to discover the cinque terre
Cinque Terre

Cancelled because of high surf.

Hike the Villages of Cinque Terre
Hike the Villages of Cinque Terre
Italy

We had to make some adjustments to this tour because of weather-related cancelation of the next day's boat tour, but our tour guide was very good. Downside was that the tour was during a holiday weekend, and trains were exceptionally crowded, uncomfortably so. The next day we had great fun hiking between villages with notably smaller crowds.

Quality of Experience
Guides, Drivers and Staff
Transport
Trains too crowded - try to schedule for less-busy times.
Wanna be Italiano - Florence cooking class and market tour
Wanna be Italiano - Florence cooking class and market tour
Italy

We didn't have very high expectations, however our chef, John was terrific. The class was well-run and informative. The meal we prepared as a group was great.

Quality of Experience
Food
Guides, Drivers and Staff
Full-Day Private Excursion to Siena & Chianti Wine Region
Full-Day Private Excursion to Siena & Chianti Wine Region
Florence

A great day. Our driver was exceptional, very enthusiastic and conversational. All of the stops were excellent, especially the visit to Sienna and the wine tasting/lunch at Casa Rosa.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private guided tour of the Uffizi and Accademia Galleries (4 hours)
Private guided tour of the Uffizi and Accademia Galleries (4 hours)
Florence

The guide was very knowledgeable and experienced. Did a great job on the tour while navigating the crowds.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Replied on Jun 30, 2023
Dear Dean,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your experiences and especially the professionalism and the core personnel of Your Custom Journey we are also happy that you enjoyed our Local concierge and guides through
Thank you also for providing the critique of your hotel in Como. I strive to provide the best experience for my guests and take negative comments seriously. This is a 4* hotel we have used many times... Read more

Dear Dean,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your experiences and especially the professionalism and the core personnel of Your Custom Journey we are also happy that you enjoyed our Local concierge and guides through

Thank you also for providing the critique of your hotel in Como. I strive to provide the best experience for my guests and take negative comments seriously. This is a 4* hotel we have used many times with great traveler reviews, but your comments about the desk staff definitely draw my attention and I will reconsider using it for future guests.
Thank you again for providing us with your feedback so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy
best
Fabio

Theresa was fantastic! We only started planni...
Indonesia | Apr 16 - Apr 29, 2023

Megan
Megan C.
North Tustin, CA | Reviewed on May 07, 2023
Theresa was fantastic! We only started planning this trip about 3 weeks before we planned to go, and she made it happen. She gave us a great first draft of our itinerary based on the online survey we took, and then helped us to fine tune it until our trip was exactly what we wanted. She understood the vibe we were going for, the mix of activities, and then when we were in Bali, she checked on us almost every day. We loved the cultural experience in Sideman, the sunrise hike up Mount Batur, ... Read more

Theresa was fantastic! We only started planning this trip about 3 weeks before we planned to go, and she made it happen. She gave us a great first draft of our itinerary based on the online survey we took, and then helped us to fine tune it until our trip was exactly what we wanted. She understood the vibe we were going for, the mix of activities, and then when we were in Bali, she checked on us almost every day. We loved the cultural experience in Sideman, the sunrise hike up Mount Batur, the scuba diving in Gili Air, and the beach hopping around Bukit Peninsula. She also surprised us with massages at two of our hotels! Also, a big shout out to our driver Bagus - he was always on time and very fun to get to know! He answered all our questions about Bali and Indonesia and even taught us some phrases in both languages. After this trip, we want to go back! And would definitely want to work with Theresa and Bagus again if we could :)

Hotel Reviews
Le Yanandra Resort Bali
Uluwatu, Bali

We loved our 2-bedroom villa! Beautiful indoor and outdoor living spaces. The hotel offered breakfast served in the room so we did that every morning. Our only critiques are the bugs - lots of ants and spiders, particularly in our bathroom. And also, the neighborhood dogs and roosters were loud throughout the day. The latter didn’t bother us too much, but that could bother other guests. Also, the location is a bit far from shops and restaurants. You’ll either need to rent a motorbike (we did this) or the hotel can also arrange taxi rides for you, but that can get pricey.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Atoll Haven Gili Air

Beautiful, peaceful, private property. Perfect for a honeymoon. Owner and staff were friendly and helpful. Room came with bikes, which was nice since the property is about 15 minutes from the town center.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arkamara Dijiwa Ubud
Bali

Beautiful property with fantastic staff! About 20 minutes from Ubud centre, but the hotel offers a free shuttle to/from throughout the day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Theresa Unterluggauer
Theresa
Theresa Unterluggauer
Local specialist in Bali | Replied on May 08, 2023

Hello Megan,
thank you so much for your cute words. It was my pleasure to plan your honeymoon together with you :) Feel free to reach out to me any time. I wish you the best for the your future together!

Sunny greetings from Bali,
Theresa

In general, the service provided by KimKim was a 3/5 for me.
Italy | Apr 24 - Apr 30, 2023

Simone
Simone W.
Phoenix, AZ | Reviewed on May 07, 2023
In general, the service provided by KimKim was okay, but there were a couple of things that could've been optimized. 1. We were never provided an itemized breakdown of trip costs. Having worked with other trip planners in the past, this was odd to me and made me feel like there was a lack of transparency. When asked, I was told that's just not what they do, but why can't I know exactly where my money is going? 2. We were a group of 5 grown women traveling together and it was only after I... Read more

In general, the service provided by KimKim was okay, but there were a couple of things that could've been optimized. 1. We were never provided an itemized breakdown of trip costs. Having worked with other trip planners in the past, this was odd to me and made me feel like there was a lack of transparency. When asked, I was told that's just not what they do, but why can't I know exactly where my money is going? 2. We were a group of 5 grown women traveling together and it was only after I looked at the itinerary in detail I learned that one of our hotel stays had 3 people in one room together and 2 women sharing a bed. This was not an acceptable arrangement and was not called out initially. We ended up changing to have 3 rooms but I think this should've been called out ahead of time. 3. While we were actually on the trip, there was a mixup where the on call planner thought we were staying in a completely different villa and sent our driver to the wrong place. I don't know how that happens and it did put us to a late start for our tour that day. The next day, I had to remind her again that the meeting point suggested was no where near our villa before she made the change.

Hotel Reviews
Luxury Villa in Sorrento
Sorrento

Loved this villa, it was well appointed and had a good location. We liked that each room has its own bathroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Five Rooms Napoli
Naples

The location of this hotel was good, but it was very bare bones and felt more like a hostel. Beds were not comfortable and breakfast was not very good.

Location
Activity Reviews
Naples Pizza Tour
Naples Pizza Tour
Italy

We liked the places we stopped on this tour and the food but we didn't think our guide was supposed to just leave us before we finished dinner.

Quality of Experience
Guides, Drivers and Staff
Full Day Tour: Positano, Amalfi & Ravello
Full Day Tour: Positano, Amalfi & Ravello
Italy

Great activity and driver. Ciro was great and we loved his karaoke machine. We also likes the Lemon Experience for lunch.

Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

Great activity and great boat guides

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 11, 2023

Dear Simone,
Thank you for your feedback about your experience with us!
Each trip is sold as a package price that includes your activities, public and private transportation, and hotels, as well as our 24h assistance during your travel.
We promptly solved any issues and, fortunately, the departure for your tour was delayed of just a few minutes.
It’s been a pleasure helping you plan your trip and assisting you and your friends during your travel!

I wish you the best to all of you :)
Maria Grazia

Morocco is Great
Morocco | Apr 15 - Apr 30, 2023

D
Daniel B.
New York, NY | Reviewed on May 07, 2023
Fez Marrakesh and Essoiria most memorable. Driver ,Fez guide and Food guide in Marrakesh were great. Tents and camps in Sahara were miserable but hotel there was excellent. Probably we should have been notified Ramadan would mean many things closed. No other concerns. Great trip Read more

Fez Marrakesh and Essoiria most memorable. Driver ,Fez guide and Food guide in Marrakesh were great. Tents and camps in Sahara were miserable but hotel there was excellent. Probably we should have been notified Ramadan would mean many things closed. No other concerns. Great trip

Hotel Reviews
Hotel Al Walid
Casablanca

Offered nothing. A letdown

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad les Sources Berbères
Marrakech

WISH i COUD HAVE STAYED LONGER

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Villa Maroc Essaouira
Essaouira

Gorgeous with perfect location

Authenticity & Character
Location
Right near the fishing fleet
Staff
Cleanliness & Comfort
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on May 08, 2023

Hi Daniel,

I'm glad to hear that overall you had a great trip to Fez, Marrakesh, and Essaouira! It sounds like you had a positive experience with your driver, Fez guide, and food guide in Marrakesh, which can greatly enhance the travel experience.

As for the tents and camps in the Sahara, I'm sorry to hear that they were not up to your expectations. However, it's great to know that the hotel in the Sahara was excellent and made up for any discomfort you experienced in the tents.

Thank you for sharing your feedback and highlighting the positive aspects of your trip.

Best Wishes,
Abdel

wonderful and too brief visit to Bolivia. Excited to return one day!
Bolivia | May 1 - May 6, 2023

Davi
Davi C.
Catskill, NY | Reviewed on May 07, 2023
Camila did a fantastic job of putting together an unusual itinerary in a very short period of time. She listened to my feedback and incorporated it while giving her perspective when I had questions as a first time traveler to Bolivia. The highlights were hiking up Volcán Tunupa near Uyuni with Juli and Doli and staying in Santiago de Okola and doing an amazing guided plant medicine walk with Victor, Naira, and Arturo. Aymara and Quechua language lessons on the fly were an amazing... Read more

Camila did a fantastic job of putting together an unusual itinerary in a very short period of time.

She listened to my feedback and incorporated it while giving her perspective when I had questions as a first time traveler to Bolivia.

The highlights were hiking up Volcán Tunupa near Uyuni with Juli and Doli and staying in Santiago de Okola and doing an amazing guided plant medicine walk with Victor, Naira, and Arturo. Aymara and Quechua language lessons on the fly were an amazing gift to receive. Everyone I met was generous with themselves and their insights and the interaction between the La Paz based guides and the local guides was a joy to witness. There was a lot of learning and sharing all around!

Local specialist: Camila Rojas

Fantastic short vacation in Naples and the Amalfi Coast
Italy | Apr 27 - May 2, 2023

DAVID
DAVID K.
San Ramon, CA | Reviewed on May 07, 2023
Our trip was a relatively short visit to the Amalfi Coast for our son and daughter-in-law's wedding. We had specific constraints on arrival and departure dates and events we needed to attend. We also had some free time we wanted to occupy with special tours and experiences, and we needed transport between the various appointments. Deborah Boarolo was exceedingly helpful in guiding us to prepare a trip plan that provided everything we were looking for. When we arrived in Naples, we were met... Read more

Our trip was a relatively short visit to the Amalfi Coast for our son and daughter-in-law's wedding. We had specific constraints on arrival and departure dates and events we needed to attend. We also had some free time we wanted to occupy with special tours and experiences, and we needed transport between the various appointments. Deborah Boarolo was exceedingly helpful in guiding us to prepare a trip plan that provided everything we were looking for. When we arrived in Naples, we were met with our local concierge, Debora (Debz) Rimonti and our first driver to get comfortably transferred from the airport to our first hotel. During our stay, Debz was very helpful whenever we had questions or needed to make minor changes to the timing of our plans. Our first full day in Naples included a walking tour of the city with local guide Sonia (unfortunately I don't recall her last name), which was an excellent way to learn some of the history of this vibrant city. Each of our local drivers were extremely punctual, professional, and also provided interesting information of the area. Overall, we had an excellent experience in Naples and the Amalfi Coast, and we credit the Kim Kim team with making that happen.

Hotel Reviews
Hotel Corallo
Sorrento

Our stay at Hotel Corallo on the Amalfi Coast was a bit of a mixed experience. While the staff was attentive and the hotel was more polished and formal, our room was quite small and the towels looked old and thin. The breakfast selection was large and enjoyable, but we're not sure if we would return to this hotel in the future.

Authenticity & Character
More polished and formal hotel
Location
Staff
Cleanliness & Comfort
Santa Chiara Boutique Hotel Naples
Naples

We loved staying at the Santa Chiara Boutique Hotel in Naples. The hotel was located in the heart of the old city, with narrow, cobblestone streets and old buildings. The staff was super friendly and attentive, and the room was comfortable and enjoyable. This hotel had a feeling like it was run by a small family, which made it feel intimate and personal.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lemon Grove- Mozzarella Farm in Sorrento area
Lemon Grove- Mozzarella Farm in Sorrento area
Italy

Our food tour in Sorrento was a highlight of our trip. We visited a lemon grove, cheese making farm, and enjoyed an oil tasting and limoncello tasting. The only downside was an unexpected encounter with a cat at the cheese-making portion of the tour, which caused some allergy issues.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit of the Amalfi Coast  villages  with wine tasting and lunch at Tenuta di San Francesco
Visit of the Amalfi Coast villages with wine tasting and lunch at Tenuta di San Francesco
Italy

Our visit to the Amalfi Coast villages and wine tasting at Tenuta di San Francesco was excellent. It was fun to climb up into the mountains and visit the old winery. The lunch prepared by the family was delicious, and the tour of the vineyard and winery afterward was a great experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Group pizza making class
Group pizza making class
Italy

Our group pizza making class was entertaining and informative. We learned about the best ingredients and techniques for making pizza, and even made our own dough. The dinner afterward was delicious and the company was great

Quality of Experience
Guides, Drivers and Staff
Transport
Street Food Tour in Naples
Street Food Tour in Naples
Italy

We loved our street food tour in Naples with our local guide, Sonia. She did a great job taking us down various streets and explaining the history of the area. We found this activity to be really engaging and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Deborah Boarolo
Deborah
Deborah Boarolo
Local specialist in Venice | Replied on May 12, 2023

Ciao David,
thank you so much for taking the time to write a review! It was a pleasure planning your short break to Italy with you, and I am so happy you had a good time here and brought home such good memories of this special event. We are looking forward to welcoming you back to Italy again!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.