Kimkim Trip Reviews

We had a wonderful trip to Mongolia! I had contacted several different agencies before I discovered Enguerran with Horseback Mongolia and decided to work with him through kimkim. He was able to provide excellent advice and put together a custom itinerary for us that combined different elements during the exact dates we needed. We really wanted to combine an autonomous hike in the Khangai Mountains as well as seeing the Gobi desert. Enguerran designed the perfect trip to include 4 days/nights hiking/camping, several nights staying with yak or camel breeding families and several nights in ger camps. We were a bit apprehensive about staying with the families, but that turned out to be a great experience. The hiking and camping with yaks carrying our belongings was amazing. The Gobi desert was bigger than ever imagined. Our driver and guide were helpful and always made us feel safe and well taken care of. We only regretted not being able to communicate better with our driver and the yak men. Now that we have been home for a while, we have been able to reflect on our experiences. Mongolia truly is a country of wide open spaces, few roads and very friendly people. We felt honored to be able to see the places we did and get a peak into a nomad's life, before these lifestyles vanish. Enguerran was always responsive to my questions and all details had been taken care of to allow for a very smooth trip. He was able to combine our requests with our available dates for the perfect, custom trip. Highly recommend!

We had an amazing trip which was organised with such care and attention to detail, in exceeded our expectations! Our driver, all guides and support during the trip were excellent. Everyone was there to ensure we had a lovely time and the trip was running smoothly from logistical point of view. True 5*, VIP experience I can't recommend enough!

My experience in Ethiopia was great. Our guide, Tadele Molla, was very accommodating and tried his best to to meet our needs. Since we did not eat all the meals we asked for our laundry to be paid for instead which worked our great.

There were a few miscommunications which were frustrating. When corresponding with Marco I asked about tipping and how much money I should bring. He said everything was covered and all we needed was for things I wanted to buy. Tadele had us tip the daily guides, of which there were 3 different ones. That needs to be made clearer. Two of the hotels did not have working toilets or showers so we asked for a change of rooms/hotels.

We had hoped to get into the Jewish village in Addis Ababa but that did not work out either. Our entire purpose in going to Ethiopia was to see our roots so it would have been nice to be told ahead of time that that excursion might be difficult. We talked to so Israeli volunteers that said they had no difficulty and all that needed to be done was contact the local rabbi of the village.

I know language can be an issue in communication so I am willing to take on some of the responsibility and tried to be clear in my questions and concerns.

We are a family of 4 who travelled to Provence in July 2018. Our children are aged 4 and 6. All our accommodation was superb and the guided tours excellent. The tour of the calenques with skipper Laurence was one of the most unique and memorable experiences of our travels so far - we traveled quickly to some magnificent swimming locations and saw a really different side of Marseille.

The tour of an Olive mill was delicious and fascinating. The family were really welcoming and involved the children in cooking and touring.

The children also had an amazing time on Olivier’s carriage ride - what a great way to tour the countryside!

We would definitely engage Simon Hardy and KimKim again for our next holiday. Many thanks.

From start to finish, Ingrid provided exceptional service. She carefully listened to my list of criteria and dutifully created an itinerary that suited all my needs. We worked collaboratively to refine the trip as my interests shifted, and I ended up with the trip of a lifetime: 4 days of kayaking and camping in the Lofoten Islands of Norway. For anyone looking for travel guidance in Norway, I highly recommend Ingrid.

Lofoten Aktiv -- the company that led the kayaking trip -- was equally outstanding. My guide, Christian, was absolutely phenomenal. His passion and skill for outdoor tripping were immediately apparent as he showed us the local area. He thoughtfully took the group's goals into consideration when planning the trip to make it a resounding success. Jann, who owns the company, has been a pioneer in this industry and takes pride in providing high quality experiences for all his quests. He is a native of the Lofoten Islands and possesses a deep knowledge of the area. For those adventurers looking for a rustic experience in the most beautiful environment, I highly recommend booking with Christian, Jann, and Lofoten Aktiv.

The hotels we stayed in were fine - but directions to them were sorely lacking.

In general directions were poor.

Overall the trip was great. We loved Iceland. The printed book that was given to us had several errors. For instance, a waterfall recommended for us to see was listed on two days. It was a clear mistake but confusing for me at first. Also, one night there was a hotel listed in the written part of our itinerary but there was a different hotel listed on the back. Errors like this are unacceptable to me. I also could have used a phone call immediately prior to departure to walk me through everything. Our point of contact was responsive so can't fault her for that. Our trip turned out great but I don't think I would recommend your service. I'm a neutral supporter.

We had a large family group of 12 people that traveled to Norway on a custom trip to see both north and south Norway. Out trip included trains, buses, ferries and flying. Some of the travel logistics were complicated but it all worked out great. Ingrid at Ethical Travel Portal was very responsive and designed a great trip for us.

Had a terrific experience with Ayu and also with Leni our tour guide and driver. I have some feedback which is given with the intent to help you in the future with travellers visiting Bali and how to better serve them!!
(1) Travel Truama is a real thing in Bali - it takes a very long time - on average 60 - 120 minutes to get from one temple or sight to Ubud or to another temple or sight.
(2) On Day One - we saw two temples: Tirta Empul and Gunung Kawi and were meant to go to Tegalalang and Fire Dance and dinner. We probably spent 4 hours in the car getting to and from these locations. We had to drop the Fire Dance and were never going to get to Tagalalang as it was late and we were road weary
(3) On the second day we drove 2 hours to get out of Ubud and to Kintamani volcano,
temple Ulun Danu Batur, Les Village (for snorkeling). Again - on that day we spent at least 5 hours in the car to get to and from these places which limited our time when we actually got to them.
(4) Day three: Batu Karu Temple and Jatiluwih and we also got to the Tegalalang. We easily spent another 5 hours in the car. We spent more time in the car these three days combined than at the locations we were driving too.
(5) We ended up not doing the Nyambu Village - as once we got to Bali Eco Stay - we realized that the next day would have taken us 5-6 hours in the car. Not what we wanted.

Super trip in spite of the miserable weather. The itinerary was excellent. Preeti handled the refunds for the cancelled excursions speedily. The only item that must be improved is the directions to the booked hotels - there were none. Our car navigation system handled the two hotels with street addesses (Hotel Orkin & Hotel Bjarg) but we spent a lot of time finding the others. E.g. it would have been useful to know that Efri-Vik Bugalows are co-located with Hotel Laki. All the accomodations were good - we especially enjoyed Hotel Bjarg. The background information that we received should also mention the numerous Visitor Information Centers. They were an excellent resource. We really enjoyed the Myvatn Nature Baths. Thanks for a great trip.

Aron Mugisha, our guide was incredible. He went out of his way to meet our needs and show us so much more than we had planned on. 5 stars!

My only complaint (which I feel turned more favorable to us) was that our lodging and area to see the gorillas was changed without notifying us. We had no idea until we checked into a new place that was not on the itinerary. All in all, we loved the change...but it would have been nice to be notified.

I will definitely use your services again. Thank you.

Lena was helpful and put together a great itinerary for our group of 3, one couple and elderly parent. Make sure you do your own visa research. Our guide Burhan was very knowledgable, accommodating, interesting and helpful. The Dead Sea Spa had a lovely lunch and nice facilities for swimming in the dead sea. Movenpick was a beautiful hotel - A++. Petra was stunning - what an amazing experience. Wadi Rum - 4x4 trip was super cool. The Wadi Rum Luxury Nights camp was pretty good but I recommend confirming which tent you are in, request one with a view of the park, Number 29 had a view of another tent and a sand hill.

What a fabulous trip we had. Carmen planned the trip flawlessly and provided great itinerary suggestions. Our driver Shareef was fantastic and flexible as necessary. Highlights were Petra, Dana reserve (wish we'd stayed 2 nights!), Wadi Rum and Wadi Mujib. The trip was a great mix of culture, historical sites and hikes/canyoning. The Jordanians were ever welcoming and we did not want to leave!

What an adventure! Enguerran helped to craft the best possible trip for our group. And his timely answers to our questions along the way was much appreciated.

Couple that with a fantastic guide (Tsegi) and driver (Davaa) and we hit the guided tour jackpot. Their "can-do" attitudes were amazing, even when faced with the unexpected.

I would recommend Horseback Mongolia to anyone who is planning a trip to this diverse and expansive country!

Clara and her entire team were outstanding to work with. They went above and beyond expectations to insure our trip unfolded without a hitch. We had an air travel problem that left us stranded, so a team member came and picked us up, and took us to temporary lodging. Behind the scenes, Clara took care of the chain reaction from the problem, so the trip continued along smooth for us--without a wrinkle in our general enjoyment. Her team also fixed a problem that I created. It was a misread of the itinerary in which I had wash done that I would have not been able to pick up. Her team picked up the wash and had it ready at a hotel in time for me to avoid losing a significant amount of my clothes. Our experience with Clara as our travel agent was excellent. She picked well thought-out details that enhanced our experience. Most of all, we could count on her to be there when we needed her. Bravo Clara, and thank-you for the stellar planning of a memorable trip to Peru!

What an incredible journey! Merci merci merci Simon for a well thought out itinerary and the amazing guides that were assigned to take us to all those beautiful places. Having a private guide made all the difference because we were able to see even more than what was on our agenda Alex and Natalie were incredibly knowledgeable and so nice! Our hotels were fantastic! Located close to everything. The one in Marseille was amazing located right across from the Old Port and just around the corner from Lafayette Gallery for great shopping. We are so grateful to have visited your beautiful country.... ours seems so boring in comparison 😉. Canada is a wonderful place to live but there’s no comparison when it comes to the History, Architecture, Culture & let’s not forget the food!!! I bought the best Macarons ever in Nice ... they are my favourite! So on that note I will say thank you again and I will be sure to post a comment on the trip advisor regarding our experience with your company. We truly made the right choice and so grateful for all that you did for us!

Merci!🙏🏻 Vive La France!!🇫🇷🇫🇷🇫🇷🇫🇷🇫🇷

A truly beautiful holiday - every aspect - thankyou

Our once-in-a-lifetime trip was great, thanks to the Horseback Mongolia team. It started with top-notch service from Enguerran as he planned an itinerary that would meet the needs and interests of 4 travelers. Enguerran was responsive, patient, accommodating and full of information for us. Once we arrived, everything went off without a hitch and no detail was left to guesswork. Not only that, we were matched with a terrific driver and guide. Davaa and Tsegi were knowledgeable, attentive, flexible and absolutely delightful companions--we miss them already. Highly recommend Horseback Mongolia!

Ingrid was amazing to work with! She created an amazing trip for my son and I and planned fun activities for us to engage in. I, personally, loved kayaking on the fjord and would highly recommend this activity for others. My son hiked Trolltunga, and although a very difficult hike, if you are physically prepared for this hike it is a must! Ingrid did a great job of organizing travel, hotels and activities for us and provided all itineraries, ticket, and maps to get us to where we needed to go.

One additional note, our luggage was lost at the airport and Ingrid went out of her way to help us with the airport to help us reunite! Ingrid was a blessing :)

Thank you so much for creating such a memorable trip for us!

We booked a 14 day ring road trip. Planned it a year in advance. Everything went smoothly for the most part, but the hiccups made it more of an adventure.I loved the West Fjords the most the scenery was beautiful and it was the only time sun was shining so that helped. When we had any issues or questions during the trip they emailed us in a timely manner. I would not hesitate to use this service again.