Kimkim Trip Reviews for Italy

Fabio was amazing! He planned the perfect anniversary trip for us and he always responded immediately if we had questions. Everything he scheduled was amazing and seamless. All of the drivers, hotels and tour guides were top notch and we’re waiting for us on the times he scheduled on our itinerary. It was such an amazing experience that we will be using KimKim again for international travel and we highly recommend Fabio for organizing your trip to Italy!!

Hotel Reviews

Palazzo Alabardieri Hotel Napoli

Naples

Room was small but the location was perfect. Probably one of the best locations in Naples. Staff was very friendly and accommodating. Would definitely stay here again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Badia Sorrento

Sorrento

Some of the best views of the gulf of Naples and Sorrento. Only a short 20 minute scenic walk to downtown. The staff was very incredibly friendly and helpful. The rooms could be updated but were spacious nonetheless. Breakfast every morning on the terrace overlooking the Mediterranean will be in my mind forever.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

THE ONE Boutique Hotel & SPA Rome

Rome

The location and quality of this hotel was incredible. Very updated and modern and just minutes away from some of the most popular attractions in Rome. However some of the staff were rude especially at breakfast in the morning.

Authenticity & Character

Location

Staff

The staff were very rude and we observed overt racism towards an Indian family while eating breakfast. The manager in charge of the restaurant was incredibly inappropriate and should not interact with customers.

Cleanliness & Comfort

Activity Reviews

Sorrento Coast, Capri & Blue Grotto Boat Tour | From Sorrento

Italy

Great experience but could have done better planning to ensure we could get into the Blue Grotto as advertised. Everything else was great and highly recommend!

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano

Italy

This entire experience was awesome. Pompeii was one of the most incredible things I’ve ever seen. The winery was beautiful and the food was delicious. I loved getting to the top of mount vesuvius, but would recommend moving that part to before the winery as it was tough to climb after drinking a lot of wine and eating a lot of delicious food. However the entire experience was top notch.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Tour of the Colosseum & Roman Forum

Rome

The tour guide was great and glad we did this instead of going by ourselves. It was a bit unorganized when we arrived and the employees didn’t give clear directions on where we needed to go or do. The rest of the experience was amazing and recommend seeing when you’re in Rome!

Quality of Experience

Guides, Drivers and Staff

Transport

This trip was absolutely amazing and checked off all the boxes we wanted! First off, Fabio can’t be recommended enough. He was professional, made traveling easy (even for first timers) and created an overall once in a lifetime experience. We really felt like we got to experience a deep dive into all the food and culture Italy has to offer. From the history in Rome to the vineyards in Tuscany to the waters of Venice, Fabio’s recommendations never disappointed! The top of the list were definitely the Vespa tour through the Tuscany hills, the cooking tour, the Vatican tour (would highly recommend as early as possible) and of course our wedding photos in beautiful Lake Como! If we had any hiccups throughout the trip he would graciously help and have solutions for us in no time. I’d also highly recommend food tours to start off each city, we learned so much about each area through the food and got a lot of inside information about where to go and what to see during our stay there. Again we can not thank you enough for our wonderful trip and highly encourage anyone to request Fabio from ItalyBespokeTours to create an experience you’ll never forget!

Activity Reviews

Tuscany Sunset Vespa Tour with Wine Tasting

Italy

Quality of Experience

Guides, Drivers and Staff

Florence Cooking Class and Lunch at a Farmhouse in Tuscany with Local Market Tour

Florence

Quality of Experience

Food

Guides, Drivers and Staff

Sunset Boat Trip along the Cinque Terre with Aperitif

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Fabio did an outstanding job with helping us with both with a 4nt land tour as well as day tours during our cruise in Italy ports of call. He was a great communicator, listened to what our needs and wants were and put together an itinerary that was perfect for us. He was always available when I needed him while we were in Italy and he always had constant communications with our drivers and their locations. I was SO impressed and will be using Fabio again!!

From the beginning of our planning all the way until the very end of our trip, Irene and the whole kimkim team, including Travel12 in Greece, were absolutely wonderful. Irene took care and was very responsive during the planning process to make sure our trip was exactly what we wanted... and it was! She thought of everything and covered every little detail to ensure our holiday was safe and stress free. My daughter and I packed a lot into our 2 week trip in Italy and Greece. Irene made sure we saw and did everything we could without being overwhelmed or exhausted. Our itinerary was the perfect balance of planned/scheduled tours and time to explore on our own. I appreciated how the team would check in with us from time to time. The couple of times I had questions, they responded within minutes and made certain my question was answered fully. We had an especially incredible day in Naples - exploring Pompeii and Vesuvius - thanks to our very fun driver, Mauro, and the absolute best guide to walk through Pompeii, Fabio!

Andrea put together a fabulous trip for us in Italy. His responsiveness, attention to detail, and follow through made for an amazing trip. We would highly recommend Andrea without any reservations whatsoever!

Our favorite driver/guide was Luciana out of Siena. She helped us plan our day when the private tour was cancelled in Florence and the time was changed. We truly relaxed in Siena and felt very safe. Rome and the Amalfi coast plus Florence were memorable as well

I truly feel like we were able to see more and do more at a more personalized level due to Kimkim! This will transform your trip!

Hotel Review

Hotel Palazzo Ravizza Siena

Siena

The staff was super helpful!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wine Tasting in Montalcino

Italy

Such a cool experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Wine & Food Experience in the Tuscan Countryside

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Walking Tour of Rome

Rome

Our guide was amazing! So much fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Went on a 12 day Italy trip before we got on a viking ship in Venice. We had a group of 12 and Kim Kim scheduled the whole Italy leg of our journey. They picked us up at the airport and transported us to each hotel and on the last day took us to the ship. We never had to worry about anything because they did it all for us. Transportation, accommodations, food, tours, etc. Had a wonderful trip. I highly recommend going through Kim Kim and especially working with Eleni. She was great. We went to Florence, Seina, Italian Riveria, Lake como and Venice. Stayed in 5 hotels and did tours everyday. Loved the hiking, boat rides, walking tours, restaurants. It was all fantastic.

Hotel Reviews

Alfieri9 Boutique Hotel Florence

Florence

We only got to stay here for 1 night because we had a canceled flight from Paris. But the hotel was perfect. Great location and big comfortable bed and bathroom. The breakfast was so yummy. Loved it

Authenticity & Character

Location

Cleanliness & Comfort

Il Battistero Siena

Siena

The hotel was great and in a perfect location. I only wish we would have had our own room. We ended up getting a room with our friends and had to share a bathroom. I would have rather paid more and gotten our own room

Authenticity & Character

Location

Staff

My friend loss her luggage for 5 days and the front desk lady was so nice to talk to the Florence airport and we were able to understand that they had her luggage back at the airport.

Cleanliness & Comfort

Cenobio Dei Dogi Camogli

Camogli

The best hotel we stayed in. I absolutely loved this hotel. Nice room and bathroom. The breakfast was amazing and the shared areas were beautiful with ocean views.

Authenticity & Character

Location

Staff

The staff helped my husband get some medical help for an infected finger which was really nice

Cleanliness & Comfort

Hotel Borgo Antico Como

Como

The room we were given had a really bad smell in it. I tried to get another room but none were available. I had to go get a candle and burn it all night. The smell never went away, but with the candle burning I was able to tolerate it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Olimpia

Venice

We were given a beautiful room and we loved it

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Gondola Ride

Venice

I got to sit in the King/Queen seats. It was really nice

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Highlights Walking Tour

Venice

The guide was ok, but not great. The walking was fine, but it was alittle hard to understand her

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of Villages, Vineyards & a Wine Cellar

Cinque Terre

Another amazing day. It was beautiful weather and the guide was great. The boat ride was awesome and the lunch was so good. Loved this area and it was a great day

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Art Tour: Uffizi & Accademia

Florence

Did not go on this tour because our flight was cancelled so we missed this tour

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Welcome Stroll & Gelato

Assisi

Was unable to go on this tour because our flight was cancelled

Follow the Book "Inferno" by Dan Brown through the Secret Sights of Florence

Florence

Loved this tour and the beautiful roof top terrace we had some coffee on. Very imformative tour

Quality of Experience

Guides, Drivers and Staff

Transport

Siena Food Tour

Italy

Our guide was the BEST. She was so smart and provided a ton of great information about the area and wine and olive oil. I highly recommend this tour

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Sunset Tour & Dinner

Siena

Great guides and went to lots of fun places. Loved the area and the guide told us so much about the region. The dinner was outstanding and the wine was so good

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Pisa and Lucca Afternoon Tour

Florence

The bus driver was the best. He detoured our bus so we could go pick up our friends luggage that was lost for 5 days. We still got to see Pisa and Lucca which were so cute.

Quality of Experience

Guides, Drivers and Staff

Best driver ever!!!!

Transport

Private Day Trip to Portofino with Cooking Class, Lunch & Boat Trip

Italian Riviera

Best tour ever. We so loved doing this tour. Had so much fun driving up to the cooking class. It was crazy scary and fun at the same time. The lunch was great and the boat ride was awesome. There was alittle mix up with the boat driver not knowing that we were supposed to be able to swim and we were supposed to be dropped off by our hotel. But it was still awesome to experience the boat ride

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Afternoon Como Food & Wine Tour

Lake Como

This was a fun day. Wine was good and the ice cream was great.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Slow Travel In Como, Brunate & Torno

Lake Como

Had a great guide...Dannee we had a wonderful ride up the funicular, did an incredible hike and had an amazing lunch up on the mountain. There was alittle issue with timing and we were late to our boat ride so we ended up not being able to do the whole boat ride and we ended up getting just a ride back to our hotel area. It was alittle disappointing because I would have loved to experience the boat for a couple of hours, instead we only got 30 minutes.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Como, Bellagio & Villas Boat Tour

Lake Como

This is the boat ride we did not get to experience. The tour right before it went long so we missed be able to do this tour. Very sad because I was looking forward to this one. The good news is at least we were able to pick up a ferry to take us back to our hotel area, otherwise we would have had to walk back about 10 miles to get to hote.

Quality of Experience

Guides, Drivers and Staff

Transport

Lake Como to Venice with winery visit and lunch in Valpolicella

Italy

The winery was beautiful and very clean. Loved the tastings and the food was good

Quality of Experience

Guides, Drivers and Staff

Transport

Lorenza was great! Not only she helped us plan our trip, she was available once we were on our trip which was so nice. If we had any questions she would respond promptly.
The hotels we stayed at were in perfect locations.
We loved Residenza Luce (a boutique hotel) in Amalfi the best! Family owned and managed. We had "Nona" cooking breakfast for us everyday of our stay and several members of the family were present and so caring.
The hotel in Trastevere Rome was in a great location, but we did not luck it very much (Tree Charm). There was nobody available after 2:30 pm, so if you needed a towel or anything else you just couldn't get it...
Best,
DR

Fabio was the ultimate travel planner and host. I have traveled to different countries for 15 plus years with travel specialists and Fabio is by far the best. He not only helped one of my sister’s find care and called a doctor for her, he also helped with my other sister’s lost luggage and getting her a free transport to and from to get her bag and contacted the airport directly to make sure it was there for her.

Fabio was able to coordinate 5 family members all with different flights and arrival/departure times. We didn’t have a single mishap with our crazy travel schedules because he was so organized and on top of our dates.

He called each of our tour operators the day of to explain our family style and to coordinate with them to make sure we had the best experience. Not only did we love him, but each tour operator has formed a trusting relationship with him and speaks so highly of him. He only books tours/excursions with the best companies. That goes along way, especially when stopping in 5 cities like we did and having so much knowledge of each city, the different things to do there and who to book through.

He met us in Lake Como and went so far as to buy us a few beverages and to host us.

My older sister asked for last minute photographs of her and her recent husband and Fabio came through with the best photographer.

A few of my flights were canceled and I had to switch to a different city to fly out and he was able to cancel those train/excursion tickets and transition to a new city with the same money paid.

I work in sales and his attention to detail and ability to understand the family dynamic was amazing. He is so good at what he does and his understanding of the different tour operators in Italy helped us have the best time.

I wish I could plan all my trips with him across the world. I don’t think I will ever get as wonderful of a travel specialist as him. He really is fantastic.

Activity Reviews

Trastevere Local Food Tour

Rome

We loved Dimitri. Amazing host and so knowledge of the city and food.

Quality of Experience

No

Food

Guides, Drivers and Staff

Transport

Highlights & Hidden Gems of Rome | Walking Tour

Rome

Absolutely fantastic and our guide was a pleasure to meet.

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Sunset Vespa Tour with Wine Tasting

Italy

This was our most favorite activity of the trip. Such a cool experience and breathtaking views of the countryside.

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Day Trip to Siena & San Gimignano | Lunch & Wine Tasting Included

Florence

Our driver was amazing. He took such great care of us and even stopped by the airport, out of his way with no extra charge, to grab my sister’s bag that was delayed a few days.

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Cooking Class and Lunch at a Farmhouse in Tuscany with Local Market Tour

Florence

Carmela is amazing. She made this cooking class so much fun. We couldn’t stop laughing throughout the experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunset Boat Trip along the Cinque Terre with Aperitif

Italy

Such an amazing way to see the different cities. Our boat operator was fantastic and added so many different touches with his knowledge of the area. We had a blast.

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Food Tour

Venice

Giada was a pleasure to meet. Fun, witty and she knows the local spots for food. It was really nice to met someone from the city and to ask her questions about Venice throughout her life there. We loved her.

Quality of Experience

Guides, Drivers and Staff

Transport

[TRANSPORT] Venice Airport Private Water Taxi Transfer

Venice

The taxi service was very accommodating. I asked to leave earlier and they helped me make that happen without any extra fees.

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museums & Sistine Chapel Tour

Rome

Our guide was very knowledgeable and really helped us with more knowledge and background info.

Quality of Experience

Guides, Drivers and Staff

Transport

I was skeptical of the value of using KimKim to book a recent trip to Italy, but I am taking the time to write this review because my experience was overwhelmingly positive.

Our guide, Fabio, did an amazing job helping us plan and execute our trip. There were five people on my trip, and four unique schedules. I appreciated that Fabio had no issue with us booking our own lodging. It provided nice flexibility. Fabio seamlessly coordinated our various schedules (e.g., people flew in and out on different days, some people visited five cities, some visited three or four, etc.), and the travel between various cities was worry-free. Every driver was professional, punctual, and extremely courteous.

Similarly, the activities recommended and planned by Fabio were varied and enjoyable. I didn’t feel that any of the tours or excursions were overly touristy, and most of the groups were comfortably small. Additionally, I felt that Fabio did an excellent job scheduling toward our specific interests rather than recommending cookie-cutter options. While some events and activities were particularly memorable, all of the activities were enjoyable.

Finally, I’d be remiss not to specifically mention the most outstanding part of Fabio’s service: his real-time availability and problem-solving abilities during our trip. We experienced a variety of minor issues that would have been much bigger headaches without Fabio. For example, my wife’s luggage was lost upon our arrival in Florence and she had an extremely difficult time arranging for its pickup. One call from Fabio remedied the situation. Similarly, another member of my group experienced sun poisoning and Fabio was able to obtain prescription medication for her within a day. We also found that Fabio was an excellent resource for finding/making/changing restaurant reservations and making real-time changes to our daily schedule. It is difficult to overstate the value of having someone that speaks the relevant language and knows the region readily available to troubleshoot issues both big and small. It brought a peace of mind that is hard to properly articulate.

The bottomline is I never thought I’d use, much less recommend, a service like KimKim, but if its agents are half as good as Fabio I will be using it for all future trips abroad.

Our trip itself was incredible for the most part. We started off a bit rocky with Kimkim as it took much longer than they said to get us in touch with the local travel agency. I think it was close to a week before I had the discussion with a Kimkim employee and then another 5ish days before getting in contact with the local agency. From everything I read, it said 2-3 days, which was misleading. We had booked our own hotel, but needed assistance with the tours and planning / coordinating everything. Sonia did an awesome job scheduling everything out and even recommended one tour (Tivoli), which we absolutely loved. We also loved the other activities that she suggested (pizza making class, which was much better than we expected, food tour, and winery). All of the tours and tour guides booked were top notch. There wasn’t a single one that was even just “good”. They were phenomenal. All of our cars and transfers were nearly seamless as well. I was told that i would receive a welcome packet upon arrival and so I didn’t need to print anything. Our concierge did not have that for us, so we had no printed documents. This wasn’t ideal and I would have printed everything on my own had I know. Our concierge then said she would message us every morning with our plans, tickets, vouchers, etc for that day. She didn’t. I had to constantly sign into Kimkim and check times, meeting points, schedules, etc, which was not convenient, especially when we were in places with lower quality cell service. We did experience an issue during the trip, as the agency was to book us an overnight stay in Naples (while we kept our main hotel in Rome). We arrived at the hotel after a long day to learn that the agency messed up and booked it for the night before. Understandably, I was irritated and embarrassed. We had a long, hot, sweaty day and were looking forward to relaxing in a luxury hotel with a sea view. The hotel offered to accommodate us in an inferior room, which we did not accept. I had tried to text and call our concierge so she could look into it, but by the time she got back to me, we were in a taxi on the way back to the train station. Upon arrival at the train station, we went to the customer service desk to change our tickets, which were scheduled for the next day. Our concierge was irritated that I handled the ticket change myself, but I was not going to stand around the train station waiting for somebody else to do something, especially when we had a short window of time to catch the next train. I communicated with her before and during of my intentions and what I was doing, so there would be no duplication of effort. After she confirmed the hotel error and got in touch with the agency, I didn’t hear from her for the rest of our trip. She did not add anything to our trip. (We did receive a refund for the room and transfers that needed to get cancelled). Overall, our trip was amazing and our tours were awesome, but many of the conveniences that I was told we would have and that I would have expected were lacking. And the mistakes made were unfortunate, annoying, and not in line with “luxury” service.

Hotel Review

Hotel Eurostar Excelsior

Naples

As mentioned in the main review, the agency made our hotel reservation for the day before we were to arrive and as such, we did not stay. The staff at the hotel was amazing. They were patient and understanding as we tried to get our concierge on the line to figure it out, eventually printing us a train schedule and getting us a taxi. Also, before we left, they gave us a bottle of water each. I would 100% recommend the hotel based on the service we received in a trying time.

Staff

Activity Reviews

Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica

Rome

This tour was amazing and our guide was great! She had so much history and knowledge to share and I felt enriched. That said, the Vatican museums are absolutely crazy, packed, hot, and difficult to enjoy with thousand upon thousands of other people and the current of the herd.

Quality of Experience

Guides, Drivers and Staff

Group pizza making class

Italy

Monica was our chef and was awesome. I could not have asked for anybody better. She was fun, engaging, and entertaining. Fabio was great and full of personality. We enjoyed this so much more than we thought we would. We are so excited to use the lessons we learned at home with our kids.

Quality of Experience

Guides, Drivers and Staff

Rome Underground & Catacombs Tour

Rome

This was one of our favorite tours / activities. Our guide was Andy the Aussie. He might be one of the best guides I’ve ever had at any activity ever. I learned so much from him and his experience and knowledge made this tour what it was. I would not hesitate to take any future tour from him and might even pay a premium for him! He was great and it was awesome seeing the Roman lasagna layers with him.

Quality of Experience

Guides, Drivers and Staff

Transport

Valeria did an amazing job planning so many wonderful details for our trip to Rome, Florence, Tuscany and Porto Ercole. We are a family of 4, with two boys. She arranged activities and hotels that fit our needs perfectly. Communication throughout the planning process, preparing for departure, and throughout our trip was top notch. I was a bit concern using a travel agency that I had not heard of prior, but I was overjoyed with the results. All three hotels were elegant, perfectly located, peaceful, and with the exact amenities for our family. The transportation (pick-up/shuttles, train, and rental car) were all done very well and with ease. The activities were something I definitely could not have figured out myself and were outstanding. We did a gelato making class, a gorgeous and delicious cooking class in a Tuscany farm home (actual home of the cook), individual truffle hunting and memorable meal in a family homestead, culinary walking tour in Rome (YUMMY!) and amazingly informative and individual tours of Vatican, Colosseum and Roman form, and Florence historical walk (highlights). Everything was very high quality and well suited for our family. The team made sure we had clear directions for every event and had local representatives make sure we got transported everywhere for the transitions. The level of high quality care and results was better than I could have dreamed of and we are so grateful to the Kimkim team (especially Valeria and Daniela) for the outstanding trip that we all agree was a trip of a lifetime!

Hotel Reviews

AgriHotel Villa Ambra

S.Albino +39 0578 798055SI

Beautiful hotel with an amazing staff, great spacious and well appointed rooms, delicious breakfast and cocktails, very nice pool and well located for a Tuscany adventure.

Authenticity & Character

Modern but classic

Location

Need a car but it is a great central place to get to lots of places around Tuscany

Staff

Helpful, friendly, very attentive.

Cleanliness & Comfort

Hotel Pendini

Florence

The best location, great clean place. Although it is right in the heart of Florence, it is quiet and well equipped. Every details was great.

Authenticity & Character

Location

Can get to everywhere with an easy walk.

Staff

Cleanliness & Comfort

Hotel Della Conciliazione

Rome

Great location near the Vatican. Wonderful staff. Very nicely appointed room (suite) with plenty of space for a family of 4. We had a luxurious view from the patio.

Authenticity & Character

Location

We could see St. Peter's Cathedral from our room!!

Staff

Cleanliness & Comfort

Activity Reviews

Fantastic gelato making class!

Florence

Fun, informative, and tasty class. Our kids love it, not just for the best gelato that they made, but because it was informative and an unique experience.

Quality of Experience

Guides, Drivers and Staff

Transport

No transport provided - within walking distance

Truffle hunting in Val d'Orcia

Italy

Family run truffle hunters but they also have a farm, winery and beautiful property that served delicious truffle based meal. We had are wonderful time in our private truffle hunt. We learned a lot about truffles, the hunting business, the dogs, and the market. We found 7 truffles! Great activity for the whole family.

Quality of Experience

Food

Wine and food were amazing. Our boys even enjoyed gelato with truffles. Meal fit for royalty

Guides, Drivers and Staff

Transport

Cooking Class in Val D'Orcia

Italy

The most unique and memorable experience on our trip filled with amazing experiences! On a private farmhouse of the cook (that is also a winery) it is the most picturesque location. The cooking class was so informative and fun for all of us. My kids can't wait to make the focaccia and Pici pasta themselves at home. The interpreter was very helpful and the host was the most charming and lovely person. We were honored to be at her kitchen.

Quality of Experience

Amazingly beautiful setting, gracious host/cook, delicious meal and a very unique and special experience.

Guides, Drivers and Staff

Transport

Private golf cart tour

Rome

Fun, efficient, and informative way to see the majority of the all best sites around Rome. In a three hour time frame we saw and learned so much about the classical sites of Rome. The driver was outstanding at getting us around and sharing history, culture, and knowledge about Rome.

Quality of Experience

Guides, Drivers and Staff

Transport

Florence and Accademia City Tour

Italy

Our guide was extremely knowledgeable and able to get a great overview of the history of the city and the important people that influenced Florence. We a great overview of all the highlights on this private tour.

Quality of Experience

Food

n/a

Guides, Drivers and Staff

Transport

Private Colosseum, Forum Tour & Palatine hill

Rome

Amazing, private, and full of history.

Quality of Experience

Guides, Drivers and Staff

Very knowledgeable and able to provide a great overview of all the important details for each location.

Transport

Pitigliano and Sovana

Italy

Very detailed and informative view of ancient history and these amazing places.

Quality of Experience

Guides, Drivers and Staff

Transport

Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica

Rome

Wow! We can't believe we experienced this.

Quality of Experience

Guides, Drivers and Staff

Transport

Free day in Porto Ercole and in the area

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Evening Aperitivo Tour

Rome

Really great classic food and sites. A wonderful way to experience the city.

Quality of Experience

Guides, Drivers and Staff

Transport

Where do I start?! A million thank-you's to Chiara for an absolutely unforgettable trip to Italy. This was our son's graduation gift - his choice for us to travel through Italy. I worked with KimKim for our trip to Costa Rica last summer - and was very eager to see what would come about when I inquired about a trip through Italy.

Chiara did an amazing job for us. She listened to my desires, was eager to swap things around, add and omit certain activities/excursions/change accommodations to suit us. She focused on the location of our accommodations for my family, timing of excursions, and took care of all transport from getting off the airplane until 11 days later when getting back on the airplane. I LOVE these trips through KimKim - I do not have to lift a finger while traveling. I don't have to worry about the timing of anything - it is all done for me. We are a very well-travelled family, but on these in-depth trips, it is so nice to have a local expert of the country do the foot work for me. Chiara always responded quickly when planning.

One other thing I loved about working with Chiara and her team, is the App they provided me with just prior to our departure for Italy. It had all our itinerary/tickets/information on it, day by day, and it even had a chat/message feature that I used a few times to get in touch with someone when I had a question. They always responded immediately. I was also provided with a personal phone number to use 24/7 in case we needed anything. It was so reassuring that we had support if need be.

All of our tours and excursions were second to none. Private walking/historical tours of Venice, a private boat tour/excursion around the Venice Harbour and to Murano as well as a gorgeous gondola ride in the evening. In Florence we were given information of the many museums and churches to tour, walks and sights to see. Once in Sorrento, we had the most amazing private boat tour to Capri, spending the day visiting the island and boating the gorgeous waters. Once in Rome, we started with a Vespa Side Car Tour of the entire city, stopping off at the major sights, we had a private tour of the Colosseum as well as the Vatican. And again, in between, private transport (all were amazing and incredibly professional) and trains, made this a trip of a lifetime!!

I with I could personally thank Chiara and give her a big hug. I can plan a trip, but having someone who is a local and knows the country, the cities, the intricacies, makes all the difference. It was fun seeing our trip come together in the beginning, and now that it is over, I am filled with overwhelming gratitude to Chiara. I could not have done this without her. So, thank you.

In closing, I am incredibly excited to plan my next trip through KimKim. I tell all my family and friends about KimKim - I am hooked!! Will be a customer for life!! Thank you <3

Hotel Reviews

Locanda Leon Bianco on the Grand Canal

Venice

This is such a historical hotel - incredibly small (most in Venice are). The only reason I took one star away is because the reception (front desk) does not open until 8:00 a.m., as well as the breakfast - the first seating is at 8:00 a.m. Other than that, it is a quirky, gorgeous European hotel with an amazing location!!! My favorite was when the hotel manager was awaiting our arrival from the water taxi from the airport at their "pier"!! Great personal service!

Authenticity & Character

It's history - next to the oldest building in Venice.

Location

Staff

Cleanliness & Comfort

We had an incredibly large room for a family of 4!!

Hotel Orto de' Medici

Florence

Authenticity & Character

Michelangelo learned to paint and sculpt in the courtyard of this hotel!! Beautiful, well kept, stunning architecture.

Location

Staff

Cleanliness & Comfort

Palazzo Guardati Hotel Sorrento

Sorrento

The location is the best part of this hotel. It is directly city-center. It is quick - you have to roll your luggage through a small alley between restaurants to get to it (what a memory!) - but that is part of the charm. The hotel itself is beautiful - the bathroom was amazing, but the rooms could be painted/decorated more of a Mediterranean style and this would work so much better than the harsh gold paint and very antique furnishings inside the rooms. As well, that picture of the pool you see is very deceiving - it really is the size of a hot tub - probably holds 6 people sitting. So I wouldn't go there for the pool, however, the rooftop / veranda with sun loungers is wonderful, amazing service for cocktails in the evening, and the most amazing views of Mount Vesuvius.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rooms could/should be updated with brighter, more modern, Mediterranean style decor/furnishings.

Monti Palace Hotel Rome

Rome

This was a beautiful hotel - much like most small European hotels, you see only the doorway from the street view, and then it opens up on the inside. The staff were incredibly attentive. The breakfast was superb - unfortunately due to early morning excursions/flights, we missed 2 of the 3 we were scheduled to have. Our room was incredibly modern, absolutely amazing bathrooms. Though it was loud - you could hear the noise in the streets at night - but that is Rome!! As far as location - Rome is so spread out - so this was a great location to the Colosseum, Trevi Fountain (a bit of a walk) and the Pantheon. However, anything is walkable if you are willing. Wonderful restaurants nearby. Just a bit far from the Spanish Steps/Borghese Gardens.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Murano Island Excursion

Venice

I didn't realize we would have the boat to ourselves for 3 hours!! Amazing. Nicolette was wonderful - super cool and informative! Loved her. Though - didn't love the hard sell of the man who brought us on the tour of the Glass Factory - we just wanted to look and he wanted to sell!!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Evening Gondola Ride Venice & City Stroll

Venice

This was a wonderful insight into the city of Venice. It's one thing to go to a city, but to understand the city and see its intricacies is another thing. We love history and learning, and this was a wonderful, leisurely walking tour onto a private gondola ride!!

Quality of Experience

Guides, Drivers and Staff

Transport

Exclusive Capri Boat Tour from Sorrento

Italy

Loved it - a must do!! Small groups (don't do those huge boats with dozens of people) only 8 people on our gorgeous boat, lunch, Capri, swimming, drinks, pictures, information, so much fun!!

Quality of Experience

Guides, Drivers and Staff

Transport

Vespa Sidecar Tour in Rome

Rome

Best "welcome to Rome" tour ever. They touched on everything - we saw everything, stopped, learned so much history we otherwise wouldn't have. Rome came to life for us after this tour. Amazing and so much fun!!

Quality of Experience

Guides, Drivers and Staff

Transport

The Best of Colosseum & Ancient Rome With Exclusive Arena Access

Rome

Our tour guide was amazing - though I don't think you need the VR experience. We really didn't use it. But I absolutely recommend Liv Tours for a private tour of the Colosseum - NO BIG GROUP TOURS. Private is the way to go - you will get a much better history and understanding of everything - there is so much to learn!!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Tour & Sistine Chapel

Rome

An absolute must when visiting the Vatican. We probably wouldn't have even gotten in without a tour/private tour (so many tourists), also, she gave meaning to the how/why/art/history of the Vatican, museum, it's rooms, the Sistine Chapel. Had we just gone in, we wouldn't have understood the intricacies of the art.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything went very well.
I do want to comment about a few things.

First- Daniela was our concierge and she was great!! Very responsive and confirmed transfers and tours with us.

I do think that I would have preferred a local guide for the St. Peter’s basilica tour rather than a German one. Our guide was difficult to understand and also did not know that the basilica was going to close early so our tour was only 1 hour instead of 2.

The guide for the Roman forum and the colosseum was excellent through LivTours.

The guide for pompeii was not too good. Although he knew a lot about pompeii, he was a bit too aloof- in my opinion- and should’ve been more directive in deciding about taking umbrellas and what parts to see before it started raining…

Our driver through the coastal towns did not stop in Amalfi and although it worked out, it was a change in what expected and eve Daniela was not aware.

Our hotel in Rome had poor AC in most of the rooms and did not really try to fix it.
We did discuss with them and with Daniela at the time of service so I waiting for a partial refund on this.

Some great things…
The location of all our hotels was excellent!
The cooking class was super fun and great location but again the description did not meet what we actually did.

On our free day in Sorrento, we took a boat tour with a small group to and around Capri and had an amazing time… I would recommend them as a tour you could use and partner with in future.

https://abnb.me/FQ1DUXYjJAb

Hotel Reviews

HOTEL DELLE NAZIONI

ROME

AC was not good / consistent in rooms and not good communication about it with the staff

Authenticity & Character

Location

Great great location

Staff

Cleanliness & Comfort

Grand Hotel De La Ville

Sorrento

Beautiful hotel. Breakfast staff was great and front desk was great. Bad Manager was rude.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Vesuvio

Naples

Great location. Beautiful 10th floor. Strange that the pool and gym area was not open all the time and that the bathrooms were not in service near the pool. The jacuzzi was cold

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Colosseum guided tour & Ancient Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Train Rome/Naples with transfers and 2h guided tour in Pompeii

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking Class Experience Amalfi Coast

Amalfi Coast

Expectations based on description were different than what we actually did

Quality of Experience

Food

Guides, Drivers and Staff

Driver and restaurant did not communicate so we waited almost an hour to be picked up

Transport

Visit of The Amalfi coast Villages Full Day

Italy

Driver and concierge did not communicate about the plan that day. Turned out to be a gorgeous day and had a great time but good to see expectations accurately

Quality of Experience

Guides, Drivers and Staff

Transport

Early morning private Vatican Tour

Rome

I really appreciated the care and organization that our guide, Andrea, provided for our trip. We had a great experience with every guide. The tours gave us an intimate understanding of the history and joy of Italy. Andrea kept in touch throughout the experience and was always available. He supported me when my family was complaining and tired. The only glitch in our trip was a typo in the road book that sent us over 3 hours in the wrong direction after we rented a car in Florence. When I called Andrea, he chided me for not putting the address of our hotel into the GPS. We put in the name of the hotel, which was in the road book, not the address. The address was correct, but the name of the hotel was incorrect. Fortunately, we ended up getting to the right location in time for dinner. And it was probably the best dinner we had during the entire trip. I would have given Andrea five stars had he been able to take responsibility for the typo instead of shaming me.
I would definitely use Kim Kim again, but I would rigorously check the names and addresses of everything to avoid drama.

Hotel Review

Hotel Florence

Bellagio

Beautiful room with plenty of room. The staff was friendly and helpful. The location is perfect and the bar/plaza is great for people watching. I would stay here again.

Authenticity & Character

well maintained.

Location

On the lake.

Staff

Great attitude.

Cleanliness & Comfort

No problems.

Activity Review

Pienza and Montepulciano guided food day

Italy

Our guide, Serena, was fun and didn't hurry us. She had positive energy and even helped us find a restaurant for dinner. Love her.

Quality of Experience

Transport

On time, but the driver who picked us up in Milan, hit a guardrail on our trip to Bellagio. No one was hurt, but the car.

Was such a great trip thanks KimKim

Hotel Reviews

Hotel Corallo

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Locanda Leon Bianco on the Grand Canal

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Walking tour Path of Gods

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Private Caldera Catamaran Cruise

Santorini

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our cooking class in Palermo was excellent. Chef Michael and his assistant Melissa were fantastic. We made a wonderful meal and thoroughly enjoyed the experience. In Matera, we had a wonderful baking experience. Our guide was also delightful and created an elaborate picture of what Matera was like during its early history. In Agrigento, our guide was extremely personable and knowledgeable. With her detail to Greek history, she brought the ancient period alive. The other guides were good but these were the stand outs.

We found that the guides who were born in Italy were very passionate about their country and shared their enthusiasm with us. We had one guide who was not born in Italy and while she was good, she did not have the same exuberance.
The hotels were comfortable and centrally located. The villa in Agrigento was fabulous. Instead of the fourth night in Palermo, we would have liked the extra night at the villa.
The only hotel that we did not like was in Aberobello. The staff was not friendly. The bed was hard and uncomfortable. They also did not have air-conditioning. We would have preferred staying in Matera instead of spending 2 nights in Aberobello. A half day excursion in Aberobello is more than enough.

All four locations we stayed at were very nice. The properties in Lake Garda and Verona were excellent. We probably could have skipped the Valtelina wine tour as it was not very impressive and the wine was not worth the drive. That's my only criticism of the entire trip.

Hotel Reviews

Hotel Villa Flori

Como

Beautiful view and clean hotel. It was easy enough to get a taxi into town but returning was a challenge.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Cortine Palace Hotel

Sirmione

Beautiful hotel and stunning grounds to walk around.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Accademia

Verona

Great location and friendly staff.

Authenticity & Character

Location

Very close to downtown so everything was in walking distance.

Staff

Cleanliness & Comfort

Really large room and very comfortable.

Ca' di Dio Hotel

venezia

Nice hotel but a little bit of a walk to shopping and restaurants.

Authenticity & Character

Location

Staff

Very nice staff and very helpful.

Cleanliness & Comfort

Very clean and modern hotel

Activity Reviews

Valtellina Wine Tour | Private

Lake Como

This part of the trip was a little disappointing. Long drive and the wine and scenery was not impressive.

Full-Day Boat Experience - Explore Lake Como

Italy

One of the highlights of the trip. Boat driver was very nice and took good care of us.

Quality of Experience

Guides, Drivers and Staff

Transport

Valpolicella Wine Tour from Sirmione

Italy

Beautiful location and great wine.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Venice in a Day Tour

Venice

Overall our experience with Kimkim was perfect! Using Kimkim took away the guesswork and anxiety of traveling to a foreign country. Fabio was awesome - he was very prompt if we needed to contact him and he did a fabulous job of planning our trip.
Would like to comment on our day trip to the winery in Valtellina. While we thoroughly enjoyed our time at the winery, we all felt it was too long of a day in the car. Maybe the time spent in Valtellina could be lengthened instead of a short tasting and tour. We just felt like we spent an entire day in the car when we could have been using our time in Italy more productively.
On a positive note, the three hotels that Fabio picked out were absolutely perfect! The Palazzetto Madonna in Venice was the perfect family owned boutique hotel. The employee, Alain (not sure on spelling), always went above and beyond to make us feel welcome. The DBH - Boutique Hotel Lake Como was in the perfect location and very nice. Again, the employees always made us feel very welcome and were very attentive. The boat trip on lake Como was also fabulous and shout out to the boat captain Jacoba for a great day!! We felt that the best hotel was saved for last, the Hotel Helvetia! Absolutely beautiful views and we loved the town of Sestri Levante. We originally wanted to stay in the Cinque Terre, but there were no accommodations that we agreed upon. Fabio suggested Sestri Levante and we couldn't have been happier. We were able to visit the Cinque Terre and we had an amazing boat ride to Portofino and San Fruttuoso. Another shout out to the boat captain, Matteo. He also went above and beyond to make our day perfect! He was very informative of the areas and treated us to wonderful snacks and beverages. Thanks again to Fabio and Kimkim for creating the perfect trip to beautiful Italy!! Would definitely use Kimkim again and would highly recommend!

Hotel Reviews

Palazzetto Madonna

Venice

This is the perfect hotel for Venice. Great location, right on the canal. The most friendly and helpful employees and outstanding accommodations. Morning breakfast was delicious and can be enjoyed out on the patio!

Authenticity & Character

An older boutique family owned hotel with loads of Venice charm.

Location

Right on the canal...we were delivered and picked up straight in front of our hotel where employees were waiting eagerly to help us with our luggage.

Staff

The staff always went above and beyond expectations. They were all very friendly and helped us with anything, from calling water taxis to helping us learn Italian phrases!

Cleanliness & Comfort

Very clean and rooms were outstanding. AC was perfect, bathrooms were modern, and beds were comfortable!

DBH – Boutique Hotel Lake Como

Como

This is a very nice hotel. It felt very new (I believe recently renovated?). Rooms were perfect...very modern feeling. Location was great - right next to the Duomo and steps to lake Como. Lots of restaurants and shops within walking distance.

Authenticity & Character

Very modern and beautifully appointed. Nice breakfast waiting in the breakfast every morning.

Location

Right next to the Duomo. Felt like we were right in the heart of Como, with lots of restaurants and shopping right outside the door. lake Como was just steps from the hotel. There was also a restaurant/bar right next door where you can sit outside and relax with a glass of wine!

Staff

Very attentive and friendly! Absolutely no complaints!

Cleanliness & Comfort

This hotel felt very modern. It had all the modern amenities and was extremely comfortable.

Hotel Helvetia

Sestri Levante

This hotel is absolutely amazing. The most beautiful views and every amenity one could look for.

Authenticity & Character

Absolutely beautiful hotel with amazing views. Charming lobby when you first walk in. Old time charm with modern amenities!

Location

Perfect location. You can sit on the terrace and just gaze at the sea. Also, has its own beach and a few steps from restaurants and shopping.

Staff

Very polite and helpful! Always eager to answer any question we had. We arrived early and they were very helpful to get our rooms ready as quickly as they could!

Cleanliness & Comfort

Very pleased with the rooms - bathrooms were modern, AC was on spot and bed was comfortable!

Activity Reviews

Private Venice in a Day Tour

Venice

We all enjoyed this tour. Our guide was from Venice so was very knowledgeable. Learned a lot about St. Mark's and how Venice was "created".

Quality of Experience

Guides, Drivers and Staff

We asked the boat driver and tour guide to show us the "hands". That wasn't on the tour but they took us anyway!

Transport

Just amazing seeing the canals of Venice.

Full-Day Boat Experience - Explore Lake Como

Italy

A wonderful day experiencing lake Como. Enjoyed the tour and the towns of Bellagio and Verrana. Absolutely beautiful!

Quality of Experience

Just beautiful scenery and towns. Had an amazing lunch at a restaurant right on the water. Also found a restaurant in Veranna where we shared a bottle of wine and enjoyed the scenery. Everyone we encountered were very kind and welcoming.

Guides, Drivers and Staff

Jacoba, our boat captain, did a fantastic job sharing information about different villa's, hotels and towns as we boated round the lake. He also had Prosecco and waters for us, which of course was very welcomed!

Transport

Again, Jacoba our captain, did a fantastic job sharing information with us.

Valtellina Wine Tour

Lake Como

I'm giving this 3 stars because of the long amount of time we spent in the van. The wine tour and Valtellina valley were amazing to see, but not sure I would repeat this or recommend it due to the short time spent there and the long time spent in the van. We did enjoy the Villa Carlotta Botanical Gardens. We also enjoyed our lunch spot in Piazza Garibaldi.

Quality of Experience

Maybe more time spent at the winery or just a clearer understanding of how long of a drive it was to the winery,

Guides, Drivers and Staff

Our tour guide at the winery was awesome! She was so knowledgeable about the production process and each of the wines. I would give her 5 stars!

Transport

Maybe if we had a more comfortable mode of transportation, the drive would have been more tolerable? 6 people in a van (especially the 3 in the back) for hours of driving was just not the most enjoyable experience.

Full-Day Boat Tour | Portofino Marine Reserve & San Fruttuoso

Sestri Levante

This was the best excursion on the trip! Matteo was the BEST guide and boat driver, San Fruttuoso was unbelievable and we marveled at Portofino - both the marina with the amazing yachts and the town!

Quality of Experience

San Fruttuoso blew us away. Such a unique place and BEAUTIFUL. Boating the sea is amazing - such beautiful colors in the water. And Portofino was just beautiful with the flowers and amazing yachts.

Guides, Drivers and Staff

Cannot say enough about Matteo! He was amazing at his job - gave us so much information and insight to the area. He also was a fantastic host! Wonderful appetizers and wine and beer! He took very good care of us!

Transport

Matteo - made the day!