Kimkim Trip Reviews

Excellent overall experience both with regard to communication with the KimKim team and meeting of expectations. The guides were both very knowledgable and enthusiastic, dedicated and pleasant.

Hotel Reviews

Plaza Luna Suites

Puerto Ayora

Excellent service, lovely management, great location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Volcano

Puerto Villamil

Great location, courteous staff. Clean, and very pleasant.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Excursion to an uninhabited island

Galapagos Islands

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking & Snorkeling at Las Tintoreras

Galapagos Islands

Waves were strong and visibility suboptimal

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer Baltra Airport - Puerto Ayora with visit to the highlands of Santa Cruz

Galapagos Islands

Quality of Experience

Guides, Drivers and Staff

Transport

Hiking Sierra Negra Volcano

Galapagos Islands

Tough hike, 16 km. Need to be in very good shape. Wish it were a loop rather than a back and forth, same trek.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to the Charles Darwin Research Station

Puerto Ayora

Quality of Experience

Guides, Drivers and Staff

Transport

The entire process from the very first phone call to our final transport to the airport was seamless. Hien was a great communicator and listened to what we wanted for this trip --- it was paced out well with lots of activities and down time for us to enjoy. Hien followed up with quick responses and checked-in. All of our stops had something memorable: the food tour in Hanoi, gorgeous views of Halong Bay, Motor bike riding and custom tailors in Hoi An, to the historical and vibrant city of Ho Chi Minh. We enjoyed all the hotels and breakfasts, starting each morning off well. The guides were well versed, knowledgeable and accomodating -- KC in Hanoi, Mr. Phat in Saigon and Cat with Vespa Wanderers to round out our 10 day adventure in Vietnam.

We look forward to visiting Vietnam and look forward to using Realistic Asia again in future trips.

We had a private guide, Cairan, in Berlin for 2 tours:
The Berlin Wall & Cold War
The Third Reich
Cairan had extensive knowledge & understanding of history, great presentation & was fantastic relating with our 14 yo Grandson who was with us.

Our tour to Dachau was a small group tour. The guide .was excellent (don't remember his name but he was American & played the trumpet). He delivered the information with compassion.

Our tour in Nuremberg of the old City & Nazi Rally Grounds was good. We were disappointed, however, because we very much wanted to see the courthouse where the trials were held, & it turned out not to be on our tour as we had expected.

Hotel Review

Scandic Berlin Potsdamer Platz

Berlin

Hotel had great location, friendly helpful desk staff, able to check in on arrival in morning after flight from US (for extra charge). Excellent breakfast. Room was clean comfortable & pleasant.

Authenticity & Character

Location

Able to walk to everything we wanted.

Staff

They were helpful & friendly. All spoke English.

Cleanliness & Comfort

Beds comfortable, decor pleasant.

Activity Reviews

The Cold War and behind the Wall

Berlin

Quality of Experience

Seeing history where it happened

Guides, Drivers and Staff

Very knowledgeable

Transport

On time with a smile

Dachau Concentration Camp Memorial

Munich

Subject was difficult and painful. Tour was respectful.

Quality of Experience

Nothing further than what has been said

Guides, Drivers and Staff

Transport

Visit Nuremberg's Old Town & Nazi Rally Grounds

Nuremberg

The tour was 4 hrs, not 6 hrs. Unfortunately, the courthouse where the trials were held was not part of the tour as we had expected.

Quality of Experience

Guides, Drivers and Staff

Transport

We went on an ICE train from Nuremberg to Bsrlin after the tour. I was amazing ! 300kph!

Private Berlin World War II Tour: History and Downfall of the Third Reich

Berlin

Appreciate learning about efforts Germany has made to insure nothing like this could happen again. Our guide had extensive knowledge and understanding of history.

Quality of Experience

Guides, Drivers and Staff

Transport

Justine was a delight to work with. Her expertise on London, Scotland, and York created a wonderful and memorable trip for my family of five. Having her and her team on call whenever we had questions while traveling was a plus! We felt safe knowing that we would have an answer right away.

Thanks for organizing our trip.. I will be in touch when we are ready to visit France 😊

I travelled to Morocco with my 2 kids, ages 11 and 14, from April 12-20, 2025. We have an amazing, magical time!
The trip was planned perfectly- we have a good mix of sights, learning crafts, visiting women's cooperatives and relaxing. Our driver, Oussama, took care of us the entire time. I didn't have to worry about the timings, how to get places because he was on top of it. This let me enjoy the trip with my kids instead of stressing over timetables and calling guides.
One day, my daughter was pretty sick on our way to the Sahara dessert where we were to stay the night. Oussama elected to stay in a tent, in the dessert also, in case my daughter got worse and needed help.
Our guides were also fabulous. Sharef, in Fes, was patient and full of knowledge. We were passing a veterinary clinic set up for the working animals in Fes. I asked to stop by there. He said sure and we spent an hour there learning about their mission and learned the head vet went to the same school I did!
A cooking class was set up for us in someone's home- this was my son's favorite experience.
The hotels we stayed in were perfect.
I would definitely contact KimKim again to help me book another trip as we had local guides, met locals, were invited into their homes and were taken care of.

I am the 11 year old. The things I loved were when sharef took us to the medina in fes, he let us go into any place we wanted to. Also he took us to the best restaurants, an even took us to a place where they show you carpets. I also loved the old city in fes because all of the houses were beautiful. Also our amazing driver Oussama he took us everywhere and he took us to get lunch at places everywhere. Also he is one of the nicest drivers I have ever met. Thank you everyone.

Eleanor helped plan a trip to Japan for me (senior citizen) and my adult son. We said we are interested in art and food, and Eleanor suggested some activities that fit our interests. The Zentis hotel in Osaka was lovely and in a very good location. Our guide, Yuki, was knowledgeable and kind. She showed us how to use the public transportation, which was very helpful. We enjoyed the cooking class and the foodie tour and the day at Meiji Castle and Kobe. Our trip was planned to fit with my son's work schedule, but it turned out that we arrived one day after the start of cherry blossom season, very beautiful but also very crowded. Our Kyoto guide, Mr. Tanaka, is a Kyoto native, very knowledgeable and professorial. In addition to showing us some of the famous tourist sites, he suggested great, typically Japanese restaurants for lunch. The one negative thing for me was our hotel in Kyoto. It is a very busy tourist hotel, which could have been in any city in the world.

Francesco put together an amazing itinerary for us based on what we wanted our trip to look like. He thought of everything from hotels, tours, transfers to different locations. The hotels were all smaller, more personal hotels with very attentive and friendly staff. We loved each one for the authenticity and old Italy feel. The hotels were centrally located with easy access to restaurants, tour meeting spots and other interesting sites. The tours were small in numbers and the guides were very fun and informative. We never felt rushed or hurried! All of our transportation needs were met with comfortable cars, pleasant and helpful drivers. The 2 times they were running late due to unforeseen traffic issues we were notified of the slight delays. Our vacation to Italy was everything we had hoped for and so much more. Working with Francesco, and Luca, who was available when Francesco was not, was the best decision in planning this vacation. They were easily accessible if I had a question and got right back to me if I reached out! For our 1st trip to Italy, not knowing the language or the culture this 16 day adventure was about as stressful free as it could possibly have been. Thank you Francesco, Luca, and KimKim for an unforgettable memory we will cherish forever.

Hotel Reviews

Mediterranean Boutique Hotel

We had the best room in the whole hotel on the 3 rd floor overlooking the beach with balconies on either side of the room. Always a sunny spot with views of sunset and sunrise as well as Mt Stromboli in the distance.

Authenticity & Character

Lovely spacious balconies, nice pool area, beautiful walkways to beach level

Location

Overlooking the beach, easy walking distance to center of town with lots of shops and restaurants

Staff

Very friendly and helpful

Cleanliness & Comfort

Hotel Trevi Rome

Rome

Hotel has rooms in several nearby buildings, very old Italy feel. The most comfortable beds, updates baths, old beautiful buildings

Authenticity & Character

Loved the old buildings while room itself was updated for comfort and convenience

Location

Right in the heart of Trevi Fountain area, lots of food, shops, to pick from right out your door

Staff

So great and helpful

Cleanliness & Comfort

La Ciliegina Lifestyle Hotel

Naples

When we arrived, they wished my husband happy birthday and brought us complimentary drinks up on the roof terrace! Gave wonderful tips for places to eat for dinner. Of course there were more than enough options and we absolutely loved the places they recommended

Authenticity & Character

Each hotel was very unique and different. We loved them all!

Location

Central to so many site and easy to find our way back

Staff

Cleanliness & Comfort

Hotel Zi Teresa

Sorrento

Loved the decor. Very comfortable and spacious rooms

Authenticity & Character

Location

Again, central to much of what we wanted to see

Staff

Front desk staff were always friendly and helpful

Cleanliness & Comfort

Activity Reviews

Pizza cooking class in Naples

Naples

The one tour that didn’t happen. Went to the location, was told location changed. Went to new location, was told it was back at the original location. We went to dinner elsewhere and gave up. I alerted KimKim to this so they would know of the problem and hopefully not use this class again, they refunded our payment.

Colosseum, Roman Forums and Palatine Hill

Rome

It was an amazing tour so glad we did this

Quality of Experience

Guides, Drivers and Staff

Transport

We got lost looking for the metro and ended up walking all the way to the tour meeting place. Totally our fault in confusing GPS guide. Luckily we had given ourselves more than enough time and enjoyed lots of wonderful sites along the way

Vatican & Sistine Chapel - Small Group Tour

Rome

Totally worth the time and walking. Loved this!

Quality of Experience

Guides, Drivers and Staff

Transport

Better at finding the meeting spot the second try

Naples Walking Tour With Underground Ruins

Italy

Great guide,Tittie, it was just two of us with her so she totally paced the tour to our needs. Learned so much from her and had a ball!

Quality of Experience

Guides, Drivers and Staff

Transport

Meeting spot at park in front of hotel!

Capri and the Sorrentine Peninsula by boat

Italy

Loved this boat ride to Capri! Great guides and boat captain, loved the tour, explanations, and the whole experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Pompeii Excavations half-day Tour

Italy

Had a small tour group with a fabulous guide. Francesco was very knowledgeable, shared lots of interesting tidbits, was interesting, fun, and we were awed by the whole experience

Quality of Experience

Guides, Drivers and Staff

Transport

Amalfi coast discovery tour with Positano, Amalfi, and Ravello

Italy

Stunning views from bus ride along Amalfi Coast and from Amalfi to Ravello, and on the ferry from Positano to Amalfi. As well as the ride back to Sorrento thru the mountains!

Quality of Experience

Perfect amount of time in each city to see and experience each one

Guides, Drivers and Staff

Transport

Day at leisure in Sorrento

Sorrento

Decided to plan our own walking tour on our last day in Sorrento. I did a google search, mapped out a route and we set off. Loved strolling around the city, finding lots of hidden gems, ended up at the marina for lunch. It was a perfect day and the perfect way to end our stay in Sorrento as we had planned tours on all the other days.

Quality of Experience

Guides, Drivers and Staff

Transport

Took a taxi back to hotel as we have not walked as much as we did these 2 weeks! Exhausted every day but wouldn’t have missed these experiences for anything!❤️

We worked with Siena and Lea on planning and booking this trip. Both of them were great. Lea was especially helpful and patient during the trip itself as adjustments needed to be made. We would recommend working with KimKim, and have already made referrals because they were so helpful.

Hotel Review

The Foundry Suites

Athens

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Morning or Evening Sea Kayaking to Temple of Poseidon

Athens

Quality of Experience

Guides, Drivers and Staff

Transport

It was a very long drive from Athens to Sounio.

Ancient Athens Acropolis and Mythology Walk

Athens

Quality of Experience

Guides, Drivers and Staff

Transport

Knossos Palace Experience

Greece

Quality of Experience

Guides, Drivers and Staff

Transport

Apokoronas Unseen Routes

Chania

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Sailing Trip to Balos Beach & Gramvousa Island

Chania

Quality of Experience

Guides, Drivers and Staff

Transport

Snorkeling Adventure in Crete

Archanes

Quality of Experience

Guides, Drivers and Staff

Transport

Eric planned an unforgettable trip for our family! It was the exact pace we needed plus hitting all the must see spots and more! His trip details and notes and quick links for daily driving plans and food options made planning our days exploring and driving the countryside seamless. He and his team helped during the trip to reschedule a whale watching tour due to weather and were so responsive. We had a trip of a lifetime. Thank you Eric !

We worked with KimKim on our recent travel to Egypt. They made the process seamless and easy. Sun Pyramid Tours in Egypt was amazing. Our Tour Consultant wa Habiba. She made all of the arrangements. Her communication was detailed and made it easy. Sun Pyramid Tours and the entire team made it such an amazing experience from the tour guides to the accommodations the sights and the people of Egypt, it was the trip of a lifetime. Highly recommend KimKim and Sun Pyramid Tours.

Hotel Reviews

Marriott Mena House

Giza, Cairo

Absolutely the best experience and location

Authenticity & Character

Location

Best view ever

Staff

Cleanliness & Comfort

Steigenberger Regency Nile Cruise

Aswan

I cannot say enough about our experience. From day one it was amazing. The accommodations were 1st class and both the Managment team and staff were exceptional. Friendly and professional they made the total experience world class.

Authenticity & Character

The Staff

Staff

One of the best. They made the experience unforgettable

Cleanliness & Comfort

5 Star

Activity Reviews

Luxor West Bank with Tomb of King Tutankhamun

Luxor

This is a must see. Unbelievable

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Abu Simbel Temple

Aswan

Once in a lifetime experience. Worth the drive.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Luxor East Bank

Luxor

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pyramids, Egyptian Museum, Old Cairo & Bazaar

Cairo

Can’t miss.

Quality of Experience

Food

Guides, Drivers and Staff

Our guide Mac was amazing. His knowledge and insight added to the experience

Transport

Aswan full day tour

Aswan

Quality of Experience

K

Guides, Drivers and Staff

Transport

kom Ombo, and esnaTemples

Aswan

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wow, my family and I had an amazing trip thanks to KimKim, Egypt Promotion, Ibrahim and Amr. There is no way I could have planned and arranged this trip on my own. Our experience was seamless from start to finish, all we had to do was show up, relax and enjoy. Aladdin and the other handlers did a great job getting us to and from the airports to our transportation vehicles. Thank you! Our tour guide, Mustafa, in Cairo was informative and attentive to our needs. On to the best part... the Nile River Cruise on the Dahabiya: Iris. OMG! Highly recommend! That was absolutely the best mode of transportation from Luxor to Aswan and the most memorable. Not just because it was an amazing boat but the staff was exceptional. They were super friendly, attentive and the FOOD... delicious! Thank you, Ehad, Fouad, Ahmed, Khalid, Zeyad, Hisham and Tarek for the smiles that greeted us on board, to the towel art that awaited on our beds, and again the delicious food. lol My kids said this was their favorite trip by far. Lastly, Ahmed was our tour guide that accompanied us through our trip to upper Egypt. He was very informative, spoke great English, funny and by our last day felt more like a friend than a guide. We learned so much. Thanks for sharing your country with us. I will definitely use KimKim again.

Activity Reviews

Day tour to visit Pyramids, Sphinx, Camel ride, Old Egyptian Museum & GEM

Cairo

Day tour was great. We accomplished a lot in a day. Grand museum was fantastically staged. Wish we had more time.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Visit Karnak Temple and Luxor temple

Egypt

Beautiful! Whenever I see the Obelisk in Place de Concorde, I will think of the Luxor temple. The Karnak Temple is impressive

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hot Air Balloon - Visit Valley of the Kings - Hatshepsut temple - Sail to Edfu

Luxor

Loved valley of the Kings. Unfortunately we weren't able to do the Hot Air Balloon ride because of the wind.

Visit Abu Simbel temple and Aswan

Aswan

Most impressive of them all.

The overall experience of Morocco was exceptional and far beyond our expectations. The scenic beauty, the hospitality and Moroccan food was something we enjoyed to the utmost.
Our local driver cum guide Suffiane was an amazing person, who was always extremely helpful and guided us in best possible manner.
The other driver Osama, who remained with us for last couple of days of our tour, was also very supportive and helpful.
We look forward to coming back to Morocco with our kids.
The Kimkim team lead by Abdellah extended every possible help in arranging our trip and ultimately we had the most amazing tour of our lives.

Habiba was not initially my first choice. And not the cheapest. But she was proactive, and she was highly communicative, and kept adjusting the programme to my liking. The tour was perfect. Granted, one needs to understand that 4/5-star in Egypt is not the same as one would expect elsewhere. But overall the experience was great. The quality of the tour guides was impeccable, especially Hani Arabi in Luxor/Aswam and Sayeb in Cairo. Hani was quite unique. Professional and understanding. Overall it was a fabulous trip. Thank you Habiba for being there behind the chat 24/7 to help me during the trip.

Hakim planned our trip very well. Just a slight glitch , our Riad in Marrakesh was a little uncomfortable ( regarding stairs etc. ), and due to some issues we had to change our room (we were allotted 2 different rooms for our 2 nights there, which was a pain. Staff at the Riad and our guide , however, were extremely helpful.

Special shout out to our driver, Reduan. Wonderful gentleman, very pleasant and extremely helpful.

Overall, we had an amazing time . Would not hesitate in recommending Kimkim team and the team at Morroco.

My wife and I booked a 13-day VIP private tour through KimKim, which included private drivers and guides, 5-star hotels, and a custom itinerary. Overall, we had a fantastic experience, but there were a few areas that need improvement.

Habiba helped plan the trip and was responsive and professional throughout. We appreciated her flexibility, especially when we requested an overnight trip to Abu Simbel instead of a rushed day trip—an adjustment that made the experience significantly better.

Our guides, particularly Qadir and Mohab, were exceptional—well-educated, engaging, and made my wife feel safe at all times.

However, the meal plan fell short of VIP expectations. We were taken to prearranged restaurants with limited or buffet-only options, and meals became repetitive by day four. Our feedback wasn’t implemented until the final day, when we were finally taken to a great spot—Studio Masr at Al Azhar Park. We also would’ve appreciated the option to dine somewhere that served alcohol after long days of touring.

We highly recommend the tour for its structure, service, and expertise, but KimKim and their local partner, Sun Pyramids, should improve transparency and flexibility regarding dining—especially for premium bookings.

Hotel Reviews

Steigenberger Pyramids Cairo

Cairo

Steigenberger Pyramids Hotel – Honest Review The Steigenberger Pyramids Hotel is conveniently located across from the Grand Egyptian Museum. The breakfast buffet was adequate, though the selection remained the same each day. On the bright side, room service was excellent—especially the pizza and beer. Security is taken seriously here. Guests pass through a metal detector, and backpacks are scanned. Even our private driver and his vehicle were thoroughly checked upon entry. A word of caution: the photos online are a bit misleading. We paid to upgrade to a “pyramid view” room, and while technically accurate, we could only see one pyramid from the corner of our balcony. Alcohol is available onsite. Beer and wine are reasonably priced, but hard liquor is outrageously expensive—and they measure every drop. Oddly, we weren’t allowed to take our wine glasses to our room. Instead, we were offered a paper cup. No thanks. Overall, it’s a decent option for the location and basic comfort, but it may fall short if you’re expecting a true 5-star experience.

Authenticity & Character

They take security measures seriously

Location

Close to pyramids and Grand Egyptian Hotel

Staff

Very attentive staff

Cleanliness & Comfort

The hotel is a bit outdated. The beds are not comfortable. Room was clean.

Movenpick Aswan

Aswan

Movenpick Aswan didn’t disappoint. Too bad we only stayed one night.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eskaleh Nubian Ecolodge.

abu simbel

Eskaleh Nubian is a great choice for those wanting to do an overnight trip to Abu Simbel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal elite Nile cruise

Aswan

Royal Elite Nile Cruise – Highly Recommended The Royal Elite Nile Cruise was an excellent choice during our time in Egypt. The room was clean and comfortable, and the staff were incredibly friendly and helpful throughout the journey. The meal options changed daily and were easily some of the best we had during our entire trip through Egypt. Great service, great food, and a smooth, relaxing experience overall. Highly recommended!

Authenticity & Character

As

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tour to Giza Pyramids With Camel Ride

Cairo

Quality of Experience

Guides, Drivers and Staff

Transport

A/C wasn’t working properly

Luxor East Bank

Luxor

Luxor East Bank was a bit rushed. We got to see the temples but I wish we had a bit more time.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Great Pyramid Inn Dinner With Pyramids View

Cairo

Meals were limited to a fixed menu for unknown reasons. Other options were available to other tourist not affiliated with Sun Pyramids. No alcohol is served in this establishment. Great view of the pyramids during sunset.

Quality of Experience

Be upfront and provide full disclosure. Honesty matters.

Food

Stop limiting clients to a fixed menu

Guides, Drivers and Staff

Very punctual and professional staff

Transport

Trip to Sakkara, Memphis, and Dahshur

Egypt

Karham and Mustafa created a great experience. They are true professionals.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour to National Museum, Islamic Cairo and Khan El-Khalili

Cairo

El-Khalili Market was a bit disappointed. We went in the morning, so it wasn’t crowded. The National Museum has a few pieces left. There are some sections were photography is not allowed. I would allocate more time to the Grand Egyptian Museum instead.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Tour to Abu Simbel from Aswan

Abu Simbel

Must visit while in Egypt. We ranked this temple high for its beauty. Our guide, Qadir, was very knowledgeable.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour to High Dam, Philae Temple, and Obelisk

Aswan

Qadir is an experienced guide. We were lucky to have him.

Quality of Experience

Food

Guides, Drivers and Staff

We

Transport

kom Ombo, and esnaTemples

Aswan

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour to Citadel, Coptic Cairo, Egyptian Museum, and the Grand Egyptian Museum

Cairo

Quality of Experience

Food

Have your guide take you to Studio Masr restaurant for lunch. Al Azhar Park has some great views and the food was excellent.

Guides, Drivers and Staff

Transport

Trip Hot Air Balloon Ride in Luxor, Egypt

Luxor

Our ballon ride was cancelled due to weather conditions.

Check out to Luxor West Bank

Luxor

Luxor West Bank was a great experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day tour to White Desert and Bahariya Oasis Tour

Cairo

Not sure if the 10 hr drive is worth the trip to the White Desert. A day trip to Alexandria would probably be a better choice.

Quality of Experience

Food

Very limited dinning options. The restaurant was basic at best. Flies were extremely annoying.

Guides, Drivers and Staff

Transport

First, Nihad did a great job organizing our trip and making adjustments based on what we wanted to do - - very flexible when we discussed different options. The driver / guide was excellent.

The real value of the team came into focus when we broke an ankle on Day 2. The team rushed to our side and worked with us to get to a hospital for care and stayed by our side and were able to interpret for us while the doctor was explaining various options for care. When we decided to cut a trip short to head home for more definitive care, they provide options on the best way to get home considering we were 9 hours from Marrakech at that point.

They did a great job - thank you.

We overall enjoyed the experience of booking our 7 day Ecuador Trip with KimKim. The two travel specialists we worked with were very responsive and helpful. We had a great time during our trip thanks to the itinerary put together by the Kim Kim team. Here is a list of Pros and Cons we have found with the process.

Pros:
-Very simple to get the process started by answering a few questions about the length of your trip and the types of activities you like to do. This saved us a lot of research time and allowed us to focus on enjoying our trip.
- You’re provided ahead of time with all the details about the proposed accommodations so that you can determine if they meet your needs. All accommodations on our trip were great, including two memorable ones, Chilcabamba Lodge in the Andes and Huasquila Lodge in the rain forest.
- Our guide, Diego, who drove us around for part of the trip was fantastic. He was very knowledgeable about the Ecuadorian history and culture, and was happy to share his knowledge with us. He was always early to pick us up so we didn’t have to wait for him. He always made sure we were happy with the plan and was flexible in adjusting it to our needs. He also gave us good recommendations for local dining options.

Cons:
-While information was provided about the different activities we had planned, such as canyoning and rafting, it was not possible to obtain the names of the outfitters ahead of the activity despite repeated requests, even after making the full payment. Knowing the names of the outfitters ahead of time would have allowed us to be better prepared for the activities by looking at their specific website. As a family, it is nice to get a sense of the technical and physical levels needed for the activities, which is often better described on the outfitters’ websites.

-Some of the activity descriptions were too generic, such as “you will visit caves”. If more details had been provided, such as “you will tour Jumandi caves”, we could have looked up what that experience involves on the tour provider’s website to be better prepared.

Alfonso planned a great trip for us along the Costa Brava trail. The hotels between hikes were great. Transfers were like clock work. Restaurant recommendations spot on. Level of communication and availability while on the trail was just right. Would definitely use Alfonso and Kimkim again!

The trip was well planned out with a few execution errors during the trip.

Planning the trip online was a breeze with Ioannis. I appreciated his input and recommendations based on my interests and travel preferences. He was very responsive and we got the trip planned out quickly.

Once the trip was handed over to Leah, there was far less interaction than I am used to with this company. For my last 3 trips planned with KimKim, I heard from my local travel agent often in the weeks before the trip, and they provided useful pre-travel information (weather, what to pack, etc). They also made sure I had their local contact info on WhatsApp and were in communication with me throughout the trip.

I rarely heard from Leah. A few days before the trip, she sent me a message that if I had any issues during the trip, to directly reach out to the vendor who was responsible for that part of the trip. When we did run into problems during the trip, she and Ioannis were not accessible. This was disappointing as I have previously had the absolute best customer service experiences with my other travel agents on KimKim.

Hotel Reviews

Four Streets Athens

Athens

This apartment was incredible— fantastic location and amenities. It was spacious and very clean. The main issue I had was with KimKim (and specifically Leah) not giving the apartment manager my contact info. When we were dropped off at the apartment (close to midnight), there was no way for us to get inside. I had to google the apartment complex to find a phone number. I then had to make an international phone call and luckily the apartment manager picked up. He told me he knew I was coming but didn’t have my contact info, so he was unable to provide me with checkin instructions in advance. He guided me over the phone to find the lockbox and the actual apartment within the building— all at midnight, in the dark, after 25 hours of travel. This could have proceeded much more smoothly if Leah had given the apartment manager my direct contact info and we could’ve made arrangements for my late check-in well in advance of my arrival.

Authenticity & Character

Location

Close to restaurants, shops, sights

Staff

Cleanliness & Comfort

Villa Venti

Naxos

This was a beautiful villa with an incredible view. That being said, it is located atop a 0.25 mile steep hill and is ~5 miles away from town. Taxis are very expensive in Naxos (at least 40 Euro to town, one way) and often not available for pick up here. If one stays here, they must have a rental car and beware that a small manual engine might not be able to make it up the hill. Again, we had check in issues. We arrived at 1pm as scheduled and the housekeepers were still working and did not speak English. Luckily they let us in as we were tired, hungry and thirsty. Again, I had to Google the villa to get a contact phone number and make an international phone call. That person gave me the WhatsApp of the villa manager. I sent him a message and he also told me he did not have my contact info or arrival time. It was him who told me things we should’ve known in advance, including the fact that you should not drink the tap water on the islands (unlike in Athens) and that we would need a rental car. He made arrangements for the rental car company to bring a car to us. Without his help, we essentially would’ve been stranded at the villa. I did try to contact Ioannis by phone and Leah by sending a message but neither answered. A different KimKim agent called me (now another international phone call to pay for) after I sent an urgent message and said she would try to find the villa manager to help me. She was unable to do so and I told her I had already handled that on my own. She recommended I download Uber Eats and get food delivered to us— a fairly recommendation on this island but she was in the states and just trying to help. She did provide me a credit to cover a rental car.

Authenticity & Character

Location

Too far from everything unless you have a car.

Staff

Cleanliness & Comfort

Kaleidoscope Cave Houses

Oía

Thankfully check-in went much more smoothly here. Timmy (the guest manager) and his staff were very attentive and helpful. We did not have much hot water the first night and first morning (a bit disappointing as the hot tub was only lukewarm). Luckily, Timmy was able to fix this on day 2 and we had hot water after that. The area was spacious and comfortable. Bathrooms and kitchen were reasonably well stocked but we did have to ask for a sponge and dish soap. This place comes with breakfast. What is described and what is given are pretty different. The first 2 days, my omlette was average but the last day it was inedible.

Authenticity & Character

Location

Right in the middle of Oia, close to shops, restaurants and sites.

Staff

Cleanliness & Comfort

Activity Reviews

Private Island Villages & Archaeology Day Trip

Santorini

A good tour to see the rest of the island and learn about its history and culture.

Quality of Experience

Guides, Drivers and Staff

Transport

Ancient Athens Acropolis and Mythology Walk

Athens

A nice, informative tour. But again— scheduling issues. Leah told us in our itinerary to be there at 8:45am. It turns out we were supposed to be there at 8:30am and so rest of the small group tour was left waiting on us as we arrived late.

Quality of Experience

Guides, Drivers and Staff

Private Cultural Treasures & Local Villages Experience

Naxos

The best tour of the trip!

Quality of Experience

Guides, Drivers and Staff

Transport

The communication with Bas was very easy and efficient. I really had no difficulties with my itinerary.
Its hard to pick which activity was the best as all were pretty spectacular.
Starting with my tour of Amsterdam, Inbal was very informative and was easily able to weave the highlights of the city and the food stops.
The boat tour was great as it gave me a different, very interesting perspective of the city.
In fact I could have spent more time on the water and skipped the Rijksmuseum!
(I know that sounds crazy but the crowds were a bit much!)
The tour of Haarlem was also great. Thessa was quite informative and the amount of time spent was perfect.
Finally, the shining star of my trip was the bike ride. Alex was a fantastic guide as he was able to provide me a safe but spectacular route from Haarlem , through the surrounding tulip fields to Kuekenhof, then as an added bonus, a tour of the sand dunes. We actually ended up spending an extra 1 - 1/2 hours on this tour but Alex graciously didn't mind.
All in all, as with the other two KimKim trips, my experiences in the Netherlands was spectacular!

Activity Reviews

Amsterdam - Rijksmuseum

The Netherlands

The museum was a pretty crowded place, which at this time of year is very common. So that was the only thing I didn't appreciate. Probably, if I had to do it all over again, I wouldn't have gone. I only spent at most thirty minutes there just because it was so difficult to move around. But that's kinda part of the deal.

Amsterdam - Private guided historic city walk

The Netherlands

The actual tour of Amsterdam was wonderful. The guide was great, and tasting all kinds of mixed food samples was really good.

Amsterdam - Private canal cruise to Rijksmuseum

The Netherlands

I really enjoyed the canal ride now with the little boat, and that really gave me a different perspective of the city. Highly recommended!

cycling Keukenhof, tulips fields, sand dunes and North Sea Coast with private guide

The Netherlands

The highlight of the trip for me was the the bike ride through the tulips and onto the sand dunes. It was an arduous kinda experience for me, I'm almost seventy now, probably twenty years ago, it would've been easy. Alex, who was my guide, was fantastic. And I was able to really experience that whole area quite well.