Kimkim Trip Reviews

4.8
Based on 18,275 ratings
Read 18,275 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Trip was amazing and Francesco and the team w...
Italy | Oct 6 - Oct 17, 2025

Brad
Brad L.
Clayton, MO | Reviewed on Oct 18, 2025
Trip was amazing and Francesco and the team was ideal to work with from beginning to end! Highly recommend! Read more

Trip was amazing and Francesco and the team was ideal to work with from beginning to end! Highly recommend!

Hotel Reviews
Unconventional Hotel Sorrento 3* Sant'Agnello
Sant'Agnello
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa il Borghetto
Siena
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Baglioni Firenze
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Oct 21, 2025

Thank you so much!😊 I’m really happy to hear you had an amazing trip. It was such a pleasure working with you from start to finish. I truly appreciate your kind words and hope we’ll have the chance to plan another adventure together soon!
Warm regards,
Francesco

Noga did an amazing job organizing our trip t...
Iceland | Sep 30 - Oct 9, 2025

Paul
Paul H.
Los Angeles, CA | Reviewed on Oct 18, 2025
Noga did an amazing job organizing our trip to Iceland. She captured all of our goals and budget and created the perfect trip and schedule for us.
We wanted to visit several waterfalls, mineral springs/lagoons, an ice cave, and snorkel at the Silfra Fissure. We also wanted to only drive 2-3 hours a day and wanted to see the Northern Lights.
The itinerary Noga created was perfect!
She and the staff at Kimkim were always available to us in times of need.
The app that presented our...
Read more

Noga did an amazing job organizing our trip to Iceland. She captured all of our goals and budget and created the perfect trip and schedule for us.
We wanted to visit several waterfalls, mineral springs/lagoons, an ice cave, and snorkel at the Silfra Fissure. We also wanted to only drive 2-3 hours a day and wanted to see the Northern Lights.
The itinerary Noga created was perfect!
She and the staff at Kimkim were always available to us in times of need.
The app that presented our custom itinerary with links to Google Maps and tickets for activities and hotels was amazing. It made logistics so simple!
We highly recommend Kimkim and Noga for trips to Iceland!

Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Oct 21, 2025

Thank you, Paul, for your kind words! It was so much fun working with both of you and I'm glad that Iceland lived up to your expectations. It's amazing that you were able to see the northern lights three times! I hope you'll come back to kimkim for your next adventure 😊

Guided tour.
Thailand | Sep 30 - Oct 11, 2025

M
Minaxi P.
United Kingdom | Reviewed on Oct 18, 2025
In Cambodia our guide Savy was excellent and very knowledgeable about the temples and Cambodia itself.
Maya our tour guide in Chaiang Mai Thailand was very bubbly personalty and enjoyed every moment with her.
In Bangkok our tour guide Nene was very friendly and smiling loved the tour around Bangkok.
Overall the tour itself was absolutely brilliant.
Read more

In Cambodia our guide Savy was excellent and very knowledgeable about the temples and Cambodia itself.
Maya our tour guide in Chaiang Mai Thailand was very bubbly personalty and enjoyed every moment with her.
In Bangkok our tour guide Nene was very friendly and smiling loved the tour around Bangkok.
Overall the tour itself was absolutely brilliant.

Hotel Reviews
Maitria Hotel Rama 9 Bangkok - A Chatrium Collection (SHA Extra Plus)

The Hotel was well presented and ver clean. The rooms are nice and very bright .

Authenticity & Character
The breakfast did not have much choice for the foreigners.
Location
Not much choice of restaurants nearby as the city is a taxi away.
Staff
Friendly staff
Cleanliness & Comfort
Best Western Premier Bangtao Beach Resort & Spa
Phuket

The rooms were very spacious bright and clean.

Authenticity & Character
The beach was very dirty and needs to be improved.
Location
Staff
The front desk staff were excellent.
Cleanliness & Comfort
Good location but the beach was not very clean and didn't feel welcomed.
U Chiang Mai Hotel
Chiang Mai

The decor needs updating.

Authenticity & Character
The entrance of the Hotel gave the good character of the Hotel.
Location
The Hotel was right in the middle of the old city with everything nearby.
Staff
Very friendly.
Cleanliness & Comfort
The rooms were clean and tidy.
Tara Angkor Hotel
17254

The Hotel was well presented and staff were all very friendly. Would recommend.

Authenticity & Character
Location
It was near to the city with a short tuk tuk drive.
Staff
All staff were very friendly and they do look after you.
Cleanliness & Comfort
Activity Reviews
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok

The tour around the city was very well organised.

Quality of Experience
Food
Enjoy the Thai food.
Guides, Drivers and Staff
Transport
Half Day Morning/Afternoon Visit to Elephant Jungle Sanctuary (Join-in Basis, No Riding)
Half Day Morning/Afternoon Visit to Elephant Jungle Sanctuary (Join-in Basis, No Riding)
Chiang Mai

Loved every moment.

Quality of Experience
There were only 12 people in the group so you don't feel crowded.
Guides, Drivers and Staff
Transport
The transport was very comfortable.
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Oct 20, 2025

Thank you so much for sharing your wonderful feedback! 🌟

We’re delighted to hear that you had such a brilliant experience throughout your trip. It’s great to know that Savy, Maya, and Nene each made your journey memorable with their knowledge, enthusiasm, and warm hospitality. We’ll be sure to pass along your kind words to them — they’ll be so happy to hear it!

We truly appreciate you traveling with us and hope to welcome you again on another adventure soon.

A 1 travel partners Leny /KimKim
Japan | Oct 6 - Oct 14, 2025

A
Anita D.
Los Angeles, CA | Reviewed on Oct 18, 2025
Leny /KimKim delivered an exceptional A 1 travel experience. I rate their company 5 stars.
Leny and team were my travel partners.
They designed a unique dream adventure to Japan and Korea.
There were so many bonus excursions and surprises!
The biggest surprise was a birthday cake presented by a Maiko.
I am forever grateful.
AD
Read more

Leny /KimKim delivered an exceptional A 1 travel experience. I rate their company 5 stars.
Leny and team were my travel partners.
They designed a unique dream adventure to Japan and Korea.
There were so many bonus excursions and surprises!
The biggest surprise was a birthday cake presented by a Maiko.
I am forever grateful.
AD

Hotel Reviews
G2 Hotel Myeondong
Seoul

Mr.Kong and staff over and above accommodating

Authenticity & Character
Nice big room
Location
Clean good location
Staff
4 star luxury
Cleanliness & Comfort
Clean big spacious room
Shizutetsu Hotel Prezio Kyoto Karasumaoike

Excellent 4 star Centrally located

Authenticity & Character
Location
Very nice helpful staff like Mr.Kong
Staff
Very caring staff
Cleanliness & Comfort
Clean
Hakone Hotel Kajikaso
Hakone

Magic made with Onsen

Authenticity & Character
Location
In room dinner and breakfadtv
Staff
Cleanliness & Comfort
Hotel Risveglio Akasaka
Tokyo

Great time

Authenticity & Character
Thanks very courteous
Location
Thanks
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Oct 18, 2025

Hello Anita,

Thank you for sharing your lovely feedback! My team and I are so happy to hear that your birthday trip went wonderfully, and that the Maiko (Geisha apprentice) with the surprise cake made your trip even more special.. We’d love to assist you again with your next Japan or South Korea adventure.

Warm regards,

Leny

Fall in the Cyclades
Greece | Sep 25 - Oct 11, 2025

Brian
Brian K.
Flagami, FL | Reviewed on Oct 18, 2025
Erica and Lea developed an amazing itinerary for us that gave us room to enjoy ourselves when we weren't on an fun and fascinating excursion. From Athens through the Cyclades islands of Mykonos, Naxos, Santorini to Crete, we enjoyed the weather, the food, the landscape and all of the historic ruins of archeaologic significance. The catamaran cruise from Crete was fantastic. The cruise with the Santorini Yacht Club i wouldn't recommend or do again. The crew wasn't friendly, the boat wasn't... Read more

Erica and Lea developed an amazing itinerary for us that gave us room to enjoy ourselves when we weren't on an fun and fascinating excursion. From Athens through the Cyclades islands of Mykonos, Naxos, Santorini to Crete, we enjoyed the weather, the food, the landscape and all of the historic ruins of archeaologic significance. The catamaran cruise from Crete was fantastic. The cruise with the Santorini Yacht Club i wouldn't recommend or do again. The crew wasn't friendly, the boat wasn't well taken care of and the food was awful.
Aside from this hiccup, we had a wonderful time. Sept-Oct is a great time to see Greece.

Hotel Reviews
Sofitel Athens Airport
Athens

walking distance to the airport. very convenient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elia Zampeliou Hotel
Chania

in the heart of the Old city inside the Venetian walls. Beautiful place. Looked out on an alley and had an amazing old world feel to it.

Authenticity & Character
Location
perfect.
Staff
very kind and hellpful
Cleanliness & Comfort
The breakfast was a small little walk away and prepared by a wonderful staff.
Inotropes Boutique Suites
Archanes-Asterousia

Beautiful gem hidden off the main street. Had a little glitch with the electronic locking mechanism. But the staff and guests were all very helpful

Authenticity & Character
Location
a little remote from the city but loved the little village.
Staff
Cleanliness & Comfort
Amazing breakfast. Thank you
Absolute Bliss (Adults Only)
Santorini
Authenticity & Character
all white and spacious. Nice upgrade. Thank you
Location
great views
Staff
friendly
Cleanliness & Comfort
Great breakfast in the room
Ippokampos Beachfront Hotel
Naxos

Great location across from one of the best beaches on our trip. Breakfast was wonderful and delicious.

Authenticity & Character
I would get rid of the cactus on the landing of the stairs.
Location
Staff
Everyone was helpful and friendly
Cleanliness & Comfort
Hotel Madalena
Mykonos

The welcoming person was preoccupied and not the friendliest.

Authenticity & Character
the floor was uneven and a tripping hazard.
Location
close to the old town
Staff
friendlieness. Arrived early for coffee and was greeted quite rudely
Cleanliness & Comfort
NLH Monastiraki
Athens

good location, great view from the roof bar.

Authenticity & Character
the high ceilings and stone walls were great as was the balcony
Location
it was centrally located.
Staff
Cleanliness & Comfort
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Oct 24, 2025

Brian, Thank you so much for sharing your experience! I’m really happy to hear you loved the itinerary and had such a great time exploring Greece with the mix of tours and relaxation. I appreciate you letting us know about the Santorini cruise; that’s really helpful feedback, and I’ll be sure to look into it with our team. I’m so glad you and Sherrie had a wonderful trip overall and got to enjoy Greece at such a great time of year!

Aleksandra was wonderful
England | Oct 7 - Oct 16, 2025

J
Josh P.
Columbus, OH | Reviewed on Oct 18, 2025

Aleksandra was wonderful and made our trip to London, Edinburgh and Dublin a wonderful experience. All of the details were planned in advance and the everything went flawlessly. I would highly recommend Aleksandra and KimKim to those that want to go on a trip but don’t want to go through the pain and hassle of planning and booking a trip

Local specialist: Aleksandra Shebaltseva
Aleksandra
Aleksandra Shebaltseva
Local specialist in England | Replied on Oct 18, 2025
Thank you so much for your incredibly kind words, Josh!
It truly warms my heart to know that you and your mother had such a wonderful time exploring London, Edinburgh, and Dublin. It was an absolute joy to help craft this journey for you both, and hearing that everything went so smoothly makes me smile!
Your recommendation means more than you know — my greatest reward is knowing that your travels were effortless, meaningful, and full of memories to treasure. I hope the two of you will carry...
Read more

Thank you so much for your incredibly kind words, Josh!
It truly warms my heart to know that you and your mother had such a wonderful time exploring London, Edinburgh, and Dublin. It was an absolute joy to help craft this journey for you both, and hearing that everything went so smoothly makes me smile!
Your recommendation means more than you know — my greatest reward is knowing that your travels were effortless, meaningful, and full of memories to treasure. I hope the two of you will carry those moments with you for a long time to come, and I’d be absolutely thrilled if our paths cross again on another adventure someday.
With my very best wishes,
Aleksandra

This was a terrific trip. Enough things to d...
Japan | Oct 8 - Oct 17, 2025

Madelyn
Madelyn I.
Estero, FL | Reviewed on Oct 18, 2025
This was a terrific trip. Enough things to do with enough time to catch our breath. Eleanor did a good job making recommendations and ti ing our activities. Our guides, Hector, Irony, and kihora were first rate and each was both knowledgeable and thoughtful in customizing our time together. We especially loved our private Okebana lesson with Seanacey. Hotel recommendations were in good locations and comfortable. Read more

This was a terrific trip. Enough things to do with enough time to catch our breath. Eleanor did a good job making recommendations and ti ing our activities. Our guides, Hector, Irony, and kihora were first rate and each was both knowledgeable and thoughtful in customizing our time together. We especially loved our private Okebana lesson with Seanacey. Hotel recommendations were in good locations and comfortable.

Hotel Reviews
Daiwa Roynet Hotel Hiroshima-ekimae
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Canopy by Hilton Osaka Umeda
Osaka

Great hotel especially for Hilton Honors gold members. Good benefits.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Forza Shijo Kawaramachi
Kyoto
Authenticity & Character
Solid hotel with good breakfast and location.
Location
Staff
Cleanliness & Comfort
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Oct 20, 2025

Hi Maddy,

Thank you so much for your lovely feedback! I'm really touched to hear that you enjoyed the trip and felt it was well-paced. It makes me so happy that the planning and choices we made helped you relax and enjoy every moment. Your kind words truly mean a lot and it's such a joy to hear that the trip left a good memory for you. Thanks again for choosing us, and it's been so wonderful working with you!

All the best,
Eleanor

Amazing experience!
Nepal | Oct 6 - Oct 17, 2025

Matthew
Matthew P.
Phoenix, AZ | Reviewed on Oct 18, 2025
Sangita and all of the guides with Himalayan Namobuddha Travel and Treks were amazing! Read more

Sangita and all of the guides with Himalayan Namobuddha Travel and Treks were amazing!

Hotel Review
Aabas Pokhara
Pokhara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sangita Bajracharya
Sangita
Sangita Bajracharya
Local specialist in Kathmandu | Replied on Oct 19, 2025

Dear Matt

Thank you so much for exploring Nepal with us. We look forward to welcoming you and your friends/family back to Nepal someday. Cheers to this beautiful life :)

Regards
Sangita and HNB Team

Kate from KimKim connected us with drivers an...
Scotland | Oct 2 - Oct 11, 2025

Michael
Michael S.
Boston, MA | Reviewed on Oct 17, 2025
Kate from KimKim connected us with drivers and guides that were just good people with local knowledge and an interest in helping us have a positive experience. Numerous times during our trip, my wife and I commented that the support from Kate made this a comfortable and stress free trip. Read more

Kate from KimKim connected us with drivers and guides that were just good people with local knowledge and an interest in helping us have a positive experience. Numerous times during our trip, my wife and I commented that the support from Kate made this a comfortable and stress free trip.

Hotel Reviews
Hotel du Vin & Bistro Edinburgh
Edinburgh
Authenticity & Character
Unique property, in a good sense.
Location
Staff
Wonderful welcoming staff. Made us feel like we were appreciated.
Cleanliness & Comfort
River Ness Hotel, a member of Radisson Individuals
Inverness
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marmalade Hotel
Portree

Nice property in a very convenient location.

Authenticity & Character
Location
Staff
Front desk staff was not overly friendly. All other employees at the property were great.
Cleanliness & Comfort
Inverlochy Castle Hotel
Fort William

Our time here was impacted by a major wind and rain storm. The staff rose to the occasion and did their best to pamper us and help make it a positive staff.

Authenticity & Character
Location
Views are amazing.
Staff
Cleanliness & Comfort
Cameron house

Lovely property and welcoming staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Holyrood Distillery Tour
Holyrood Distillery Tour
Edinburgh

Was looking for a whiskey tour. This tour focused more on their other distilled spirits. Was not a fan of their whiskey.

Quality of Experience
Guides, Drivers and Staff
The Vaults Tour
The Vaults Tour
Edinburgh

If you have limited time, don’t think this needs to be a priority.

Quality of Experience
Probably the least favorite guide we had while in Scotland.
Guides, Drivers and Staff
Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Glen Affric, Culloden, and Clava Cairns Tour
Explore Glen Affric, Culloden, and Clava Cairns Tour
Inverness
Quality of Experience
Guides, Drivers and Staff
Transport
Private Inverness Walking Tour
Private Inverness Walking Tour
Scotland

Our guide was knowledgeable and engaging.

Talisker Distillery
Talisker Distillery
Scotland
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Oct 23, 2025
Hi Michael, Thank you so much for your kind words! I’m really touched to hear that you and your wife had such a positive experience and felt well supported throughout your trip. It means a lot to me to know that everything went smoothly and that the guides and drivers helped make your journey comfortable and stress-free. I truly appreciate your detailed feedback on the hotels and activities - it’s so helpful and I’ll keep your notes in mind for future travellers. I’m just so glad you... Read more

Hi Michael,

Thank you so much for your kind words! I’m really touched to hear that you and your wife had such a positive experience and felt well supported throughout your trip. It means a lot to me to know that everything went smoothly and that the guides and drivers helped make your journey comfortable and stress-free.

I truly appreciate your detailed feedback on the hotels and activities - it’s so helpful and I’ll keep your notes in mind for future travellers. I’m just so glad you enjoyed Scotland despite the stormy weather in Fort William!

It was an absolute pleasure planning your trip, and I hope our paths cross again for another adventure someday.

Warmest wishes,
Kate

Great trip to Greece
Greece | Sep 29 - Oct 8, 2025

Brandye
Brandye P.
Newark, NJ | Reviewed on Oct 17, 2025
All of the hotels were great, they were in great locations and the rooms were nice. They included breakfast were also very nice. All the transfers went smoothly except for the pickup at Athens airport the person who was supposed to pick us up canceled last minute and we had to take a taxi but it was reimbursed as well as was the cost of the original driver reimbursed. Like I said the rest of the transfers went smoothly. All the tours that we took were also great, the tour guides spoke English... Read more

All of the hotels were great, they were in great locations and the rooms were nice. They included breakfast were also very nice. All the transfers went smoothly except for the pickup at Athens airport the person who was supposed to pick us up canceled last minute and we had to take a taxi but it was reimbursed as well as was the cost of the original driver reimbursed. Like I said the rest of the transfers went smoothly. All the tours that we took were also great, the tour guides spoke English well and were entertaining and engaging and gave a lot of interesting information. I also thought it was great to experience the contrast between the city of Athens and the smaller cities of Heraklion and Chania on Crete. There was a mix-up with the biking tour on Chania, when we got there the bike shop said there were no tours scheduled. However, they did take us on the tour anyway and we ended up getting a private tour instead of a group tour but I'm not sure how the mix-up happened. The tour guide himself was wonderful and the 25 mile bike ride was amazing. We were very sad that the Samaria gorge hike had to be canceled due to thunderstorms and we did not have time to reschedule so that was a major bummer but nothing anyone could do about it. We also really enjoyed the food tour of Chania, our guide was really great and it was nice to meet the other two couples on the tour we all had a great day together. I loved the convenience of Kim Kim taking care of all the accommodations tours and transfers for me and would definitely recommend. Also both Erica and Lea were helpful and easy to contact.

Hotel Reviews
Elia Bettolo Hotel
Chania

Very nice and cute rooms / decor, great view of the town with our balcony, spacious room

Authenticity & Character
Loved the decor
Location
Right in the middle of Old Town, could walk to everything
Staff
Everyone very friendly and helpful
Cleanliness & Comfort
Everything clean, spacious room and comfortable bed
Olive Green Hotel
Heraklion

Very spacious rooms and everything was very comfortable and well-appointed. Staff was also very nice and friendly, location again was great you could walk to everything, and the buffet breakfast was good.

Authenticity & Character
Location
Easy to walk to all the Queen streets of Heraklion
Staff
Very nice and helpful
Cleanliness & Comfort
Bed was very comfortable and room was very spacious
14 Reasons Why
Athens

Although rooms were tiny but that's to be expected in big cities, it was nice and clean and cute The staff was wonderful and the breakfasts were amazing. The location was also amazing

Authenticity & Character
Eclectic decor
Location
You could walk to pretty much everything and there were tons of good restaurants nearby
Staff
Very friendly and helpful
Cleanliness & Comfort
Activity Reviews
The Ultimate Food Tour of Chania
The Ultimate Food Tour of Chania
Chania

Even though we couldn't go to the distillery, we did get to go to a small cafe, a bakery, a cheese factory, and olive oil factory, and a lovely restaurant for a delicious lunch. We enjoyed our guide a lot and also the other two couples on the tour

Quality of Experience
The guide was wonderful and so were the sites we visited
Food
I loved the feta, the fresh bread, the olives, everything!
Guides, Drivers and Staff
The guide was the driver and she was great
Transport
Self-Guided Chania Old Town Walk
Self-Guided Chania Old Town Walk
Chania

We split this up over two days but we appreciated having a list of all the places we needed to see

Quality of Experience
Knossos Palace Experience
Knossos Palace Experience
Greece

The site itself was very interesting and our guide was very knowledgeable and we learned a lot. Again the guide spoke perfect English and was entertaining as well as knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Canyons & Villages E-Bike Adventure
Canyons & Villages E-Bike Adventure
Greece

Amazing e-bike tour, the bike itself was very cool, you could paddle without assistance or anywhere from level one to four assistance depending on how steep the hill was. Some of the hills were very steep and would not have been possible without the pedal assist but you still have to pedal the whole time so I still felt like I was riding a bike not a motorcycle or anything but it definitely made the impossible possible with those steep hills. Our guide was fantastic, he always lived in the area and knew everything about the area. He took us to his own personal Olive Grove and taught us a lot about Olive oil production. We saw so many great things, it was a really wonderful tour

Quality of Experience
The coolness of the bikes, the knowledge and friendliness of the guide, and all the sites we got to see
Guides, Drivers and Staff
Are biking guide was amazing
Transport
We had to get our own transportation but our hotel helped us arrange a taxi
Self-Guided Heraklion Town Walk
Self-Guided Heraklion Town Walk
Heraklion
Self-Guided Lycabettus Hill Visit
Self-Guided Lycabettus Hill Visit
Athens

Great to see the city from such a high vantage point, also nice to walk through the paths and get a little bit of nature in the middle of the city

Quality of Experience
Self-Guided Neighborhoods Walk
Self-Guided Neighborhoods Walk
Athens

I rearranged the order of things a little bit and we split it up over two days but all of the points that you suggested we visit were highly appreciated

Quality of Experience
Self-guided Exploration of Archaeological Museum in Athens
Self-guided Exploration of Archaeological Museum in Athens
Athens

Very interesting museum, you can also get an audio tour from the desk

Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens

Love getting to see the ancient artifacts, our guide was very knowledgeable and friendly spoke English very clearly

Quality of Experience
Guides, Drivers and Staff
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Oct 24, 2025

Brandye, Thank you so much for your kind words and detailed feedback! I’m so glad you enjoyed the hotels, tours, and overall experience. We appreciate your understanding about the transfer and bike tour mix-ups, it's great you ended up with a private bike tour and that you loved it! It was fun planning this trip with you, and I’m happy you and Dan had a wonderful time exploring Greece.

Our trip to Peru was amazing. Loved our guide...
Peru | Sep 29 - Oct 13, 2025

M
marwan z.
Atlanta, GA | Reviewed on Oct 17, 2025
Our trip to Peru was amazing. Loved our guide Diego in the sacred valley area would highly recommend to all our friends and family. Loved our train ride to Machu picchu from the sacred valley and highly enjoyed our private lunches. Thank you Anne for a great trip Read more

Our trip to Peru was amazing. Loved our guide Diego in the sacred valley area would highly recommend to all our friends and family. Loved our train ride to Machu picchu from the sacred valley and highly enjoyed our private lunches. Thank you Anne for a great trip

Hotel Reviews
Pullman Lima Miraflores
Miraflores, Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palacio del Inka Cusco
Cusco
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambo del Inka Luxury Collection Resort & Spa
Urubamba
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa del Sol
Machu Picchu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tambopata Research Center
Tambopata
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cooking and  Bar Master Class in Machu Picchu town
Cooking and Bar Master Class in Machu Picchu town
Aguas Calientes/ Machu Picchu
Quality of Experience
Guides, Drivers and Staff
Transport
Must sees in Lima
Must sees in Lima
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Reaching the Tambopata Research Center
Reaching the Tambopata Research Center
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Pachamanca: Traditional Andean Underground Cooking
Pachamanca: Traditional Andean Underground Cooking
Peru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Visit to Ollantaytambo
Morning Visit to Ollantaytambo
Peru
Quality of Experience
Guides, Drivers and Staff
Transport
Gourmet Picnic at the Sacred Valley
Gourmet Picnic at the Sacred Valley
Sacred Valley
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stop over visits at Sonidos del Andes  with Vicente Rayo & Pisac Village
Stop over visits at Sonidos del Andes with Vicente Rayo & Pisac Village
Sacred Valley
Quality of Experience
Guides, Drivers and Staff
Transport
Activities-a-la-carte at  Tambopata Research Center
Activities-a-la-carte at Tambopata Research Center
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Activities-a-la-carte at  Tambopata Research Center
Activities-a-la-carte at Tambopata Research Center
Tambopata
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anne Godoy
Anne
Anne Godoy
Local specialist in Lima | Replied on Oct 20, 2025

Hello Marwan

Thanks for sharing your feedback, we'll share your comments with the rest of our team.
It was a pleasure to be part of your adventure in Peru, we wish you the best on your future journeys!

My moms birthday trip was beyond what we expe...
Portugal | Sep 6 - Sep 13, 2025

T
Troy D.
Los Angeles, CA | Reviewed on Oct 17, 2025
My moms birthday trip was beyond what we expected. My mom wanted to travels to the Azores to experience where her grandparents had come from and Giorgia played a big role in creating a fabulous trip. She listened to all of the wants and needs for the trip and found the best tour guides on Sao Miguel...EVER!! Natacha and Vauchon were both with us for three days. The made the five of us traveling feel like part of their family and showed us all the amazing parts of Sao Miguel. We also did... Read more

My moms birthday trip was beyond what we expected. My mom wanted to travels to the Azores to experience where her grandparents had come from and Giorgia played a big role in creating a fabulous trip. She listened to all of the wants and needs for the trip and found the best tour guides on Sao Miguel...EVER!! Natacha and Vauchon were both with us for three days. The made the five of us traveling feel like part of their family and showed us all the amazing parts of Sao Miguel. We also did a walking food tour with a company called Hungry Whales and it was the right amount of sampling food and walking. The guides were very organized. The second island of Terceira we experienced a lovely town and beautiful winery. I can't wait to go back.

Local specialist: Giorgia Torre

Our 8-day trip to Switzerland was awesome
Switzerland | Oct 2 - Oct 10, 2025

E
Edward C.
Los Angeles, CA | Reviewed on Oct 17, 2025
Our 8-day trip to Switzerland was awesome. Through their local travel partner, the kimkim team pulled together a great itinerary that hit many of the must-see spots in the country (and in Switzerland, it's hard to go wrong because every site / sight is postcard worthy). Their very detailed itinerary worked perfectly, and allowed us to be in charge of our destiny every day...we really liked that. In addition to specific planned activities, kimkim provided suggestions for a range of other... Read more

Our 8-day trip to Switzerland was awesome. Through their local travel partner, the kimkim team pulled together a great itinerary that hit many of the must-see spots in the country (and in Switzerland, it's hard to go wrong because every site / sight is postcard worthy). Their very detailed itinerary worked perfectly, and allowed us to be in charge of our destiny every day...we really liked that. In addition to specific planned activities, kimkim provided suggestions for a range of other activities and restaurants in each destination...really helpful.

With one exception, the hotels they selected were terrific, especially the more authentic ones in Grindelwald (Romantik Hotel Schweizerhof) and Zeramatt (Hotel Alpenhof). That said, our first hotel in Zurich was terrible...far from the 5-star we requested (we'll take some of the hit on this hotel because prior to travel we didn't dive into guest reviews...if we had we would have said something).

The highlight of the tour was a 6-hour E-bike tour with a group called Flying Wheels in Interlaken. The bikes were top notch, the route we rode was stunningly beautiful, and our guide George (so much fun and so knowledgeable about Switzerland) was the very best. The other star of the show was our 8-day Swiss Rail Pass...we had unlimited use of the country's outstanding rail system that is the best we've ever experienced.

Even though our trip went off without a hitch, here's a small suggestion...it might be nice for the local tour operator to check in on their guests mid-trip. We had a 24-hour emergency contact number and never felt exposed but that human touch is always good.

Activity Review
Swiss Travel Pass
Swiss Travel Pass
Switzerland

The Swiss Rail Pass is simply outstanding, Their app is one of the best we've used (super easy and informative) and the country's rail system is better yet.

Quality of Experience
Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Oct 20, 2025
Hi Edward,
Thank you so much for sharing this amazing review about your Swiss adventure! I'm glad to read you loved the e-bike tour and the independence granted by the train pass :) I completely agree, Switzerland’s rail system is a real highlight of the country and makes travels very comfortable.
I'm sorry to read that the first hotel in Zürich didn't meet your expectations and I truly appreciate your feedback, it helps a lot to improve our services.
Your suggestion about having the local...
Read more

Hi Edward,
Thank you so much for sharing this amazing review about your Swiss adventure! I'm glad to read you loved the e-bike tour and the independence granted by the train pass :) I completely agree, Switzerland’s rail system is a real highlight of the country and makes travels very comfortable.
I'm sorry to read that the first hotel in Zürich didn't meet your expectations and I truly appreciate your feedback, it helps a lot to improve our services.
Your suggestion about having the local team check in mid-trip is an excellent one. While we’re glad you felt supported throughout your journey, we agree that an added personal touch can make a great trip even better!
We’d love to welcome you back in Europe one day!
Best,
Mathilde

North Coast 500 and more
Scotland | Sep 11 - Sep 24, 2025

N
Nina L.
Ashburn, VA | Reviewed on Oct 17, 2025
Our trip to Scotland to drive the North Coast 500 was a journey filled with stunning landscapes, quaint villages, ancient castles, historic landmarks, pubs, distilleries, friendly people and terrific accommodations. Shout out experiences: the Croft Cafe and the Highland Cows, The Royal Yacht Britannia, Culloden Read more

Our trip to Scotland to drive the North Coast 500 was a journey filled with stunning landscapes, quaint villages, ancient castles, historic landmarks, pubs, distilleries, friendly people and terrific accommodations.

Shout out experiences: the Croft Cafe and the Highland Cows, The Royal Yacht Britannia, Culloden

Hotel Reviews
The Sands Hotel

Seemed to be a bit run down.

Authenticity & Character
Location
Kind of out of the way, especially if you were needing to catch a ferry early the next day.
Staff
Cleanliness & Comfort
Knockendarroch Hotel
Pitlochry

Charming 1880's home turned into a hotel. Amazing gourmet meal. Excellent breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Plockton Inn Hotel
Ross-shire

Quaint village hotel, excellent food and lively pub.

Authenticity & Character
Location
Staff
Dannie was very helpful and genuine.
Cleanliness & Comfort
Room was comfy. Bathroom was ok.
Shieldaig Lodge Hotel
Gairloch

Picture yourself staying at a Victorian Hunting lodge on 26,000 acres on a loch. Stunning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bonnie Haven
Lairg

Host was lovely and accommodations very comfortable. Continental breakfast was lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Mey Hotel
Thurso

Quiet and friendly. Hosts were amazing and so was the food!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Oct 20, 2025

Hi Nina

Thank you for taking the time to review your recent trip with us. Loving the photos and looks like you had a marvelous time. The cows are simply gorgeous.

Your feedback is super helpful for us to continue to strive towards providing the highest quality of trips.

We would like to take the opportunity to thank you for traveling with us and we hope to see you again in the future.

All the best, Jane, Flore & The Team

I took a fair amount of time working with Yas...
Morocco | Oct 3 - Oct 15, 2025

Pam
Pam L.
Ridgefield, WA | Reviewed on Oct 17, 2025
I took a fair amount of time working with Yassine, then Louis, to put together a first visit to Morocco that captured all I wanted to see and appreciated their input in offering ideas, suggestions or modifications to help arrive at what I felt was the trip I wanted to take. I saw the highlights of Casa Blanca, Rabat, Chefchaouen, Fes, the Sahara, Marrakesh and Essaouira. The guides I was paired with were wonderful - Zahra in Fes, Mohammed in Marrakesh and guides used to explain things... Read more

I took a fair amount of time working with Yassine, then Louis, to put together a first visit to Morocco that captured all I wanted to see and appreciated their input in offering ideas, suggestions or modifications to help arrive at what I felt was the trip I wanted to take.

I saw the highlights of Casa Blanca, Rabat, Chefchaouen, Fes, the Sahara, Marrakesh and Essaouira. The guides I was paired with were wonderful - Zahra in Fes, Mohammed in Marrakesh and guides used to explain things like the ceramics and leather in Fes, the rug making process, and about argon. During down time, I wondered around the medinas near my riads and felt totally safe.

I went to Morocco solo and was assigned a driver for my trip, Said, who took good care of me. I could not have asked for a better driver who saw to it that I was where I needed to be on time, spoke fluent English, and enjoyed sharing information and answering questions, along with providing some additional suggestions or ideas for stops along the way. Said helped make my trip, that covered a lot of country and time on the road to see what I wanted to see, a huge success. My trip could have been very different depending on the personality of my driver, since I had so much time with the driver. Said was the best, he definately made the trip what it was, and our time on the road flew by. I'm very thankful to have had him as my driver.

I have used kimkim twice now and been very happy with the results. Kimkim takes time and effort to help create a trip catered to me and my interests.

Hotel Reviews
La Claire Fontaine
Marrakech

La Claire Fontaine in Marrakesh was very high-end with accommodating staff that were willing to assist with anything. A mishap occurred with some of my shopping bags due to multiple people handling them, which led to a couple of items being left behind. The guys felt so bad about the bag left behind and so wanted to correct the situation, they even sent me clips for their video system to show what happened and how the bag got missed. We were all trying to understand how a bag that was clearly put in the cart got left behind or missed. There was complete transparency with them and very responsive to emails. Lessons I learned here were 1.) Inspect the bags brought to my room, make sure all are there 2.) Better yet, before having bags brought from car, put any shopping bags in luggage, leave no stray bags. Many things lead to this oversight - spa appointment, 4 people handling bags, very short time at Claire as I left at 3am and only had 6 hours there, they were busy, of course, with other guests, etc. Lessons were learned by all, and they were great. Despite this, the staff were incredibly helpful and over-the-top responsive in addressing the situation. It was a fancy place that went above and beyond with its service. Claire Fontaine was so nice. I wish I had extra nights to stay there.

Caravane
Ouarzazate

Caravane in Ouarzazate stood out as exceptionally nice with wonderful food. The staff were super helpful, making my stay very pleasant. Their assistance and hospitality were truly commendable. It was one of my favorite accommodations during the trip. Caravane was the only place with a pool which was very nice with outdoor patio and even sun hats provided. I wish we had more nights to stay here.

Barceló Anfa Casablanca
Casablanca

The Barceló Anfa Casablanca was extremely nice, exceeding my expectations. The breakfast buffet was particularly fantastic and offered a wide variety of options. This hotel set the tone for the rest of the trip with its high-end feel and excellent service.

Riad Said
Fès

Riad Said was a great place for me to stay in Fes. I enjoyed the location and easy walking to shops and restaurants. Hassan and K Halid, who helped me from welcoming on check in to helping with my luggage and even showing me the way back out to the main area so I didn't get lost. They were very kind and I felt at home there, they went above and beyond to make my visit nice.

Authenticity & Character
beautiful lobby area and center of the riad, the breakfast was great, loved the decor and special touches through out the riad and my room.
Location
Staff
Hassan and KHalid were the best, so kind and attentive to helping and making sure all went well.
Cleanliness & Comfort
Local specialist: Yassine Echcherki
Yassine
Yassine Echcherki
Local specialist in Morocco, New York, Spain | Replied on Oct 24, 2025
Thank you so much for taking the time to share such a thoughtful and detailed review. It was truly a pleasure working with you to plan your first visit to Morocco and collaborating closely to design an itinerary that reflected all the places you wanted to see. I’m so glad you enjoyed exploring Casablanca, Rabat, Chefchaouen, Fes, the Sahara, Marrakesh, and Essaouira, that’s such a wonderful route that captures Morocco’s incredible diversity. I’m also delighted to hear that you had great... Read more

Thank you so much for taking the time to share such a thoughtful and detailed review. It was truly a pleasure working with you to plan your first visit to Morocco and collaborating closely to design an itinerary that reflected all the places you wanted to see. I’m so glad you enjoyed exploring Casablanca, Rabat, Chefchaouen, Fes, the Sahara, Marrakesh, and Essaouira, that’s such a wonderful route that captures Morocco’s incredible diversity. I’m also delighted to hear that you had great experiences with our guides Zahra and Mohammed, as well as the local artisans who shared their crafts and traditions with you. It’s wonderful to know that you felt safe and comfortable exploring the medinas on your own during your downtime. And I’m especially happy to hear how much you appreciated Said, he’s a fantastic driver and person, and I’ll be sure to share your kind words with him. I know he’ll be thrilled to know he helped make your journey so memorable. Thank you as well for being a returning KimKim traveler and for trusting us once again with your adventure. I truly appreciated the time we spent working together and your openness throughout the planning process. Wishing you many more incredible journeys ahead, and I hope we have the pleasure of working together again someday :)

A most memorable Portugal experience.
Portugal | Sep 23 - Oct 8, 2025

Lisa
Lisa G.
Houston, TX | Reviewed on Oct 17, 2025
We had a wonderful visit to Portugal and a great experience planning our trip with Joao from Kimkim. I have to commend Rui for going above and beyond by spending more time than planned in providing us our visits between Lisbon and Porto, knowing he still had to drive back later from Porto than expected. He was so kind to care more about us than himself.
We also had a wonderful trip to the Duoro valley with Ricardo. Ricardo also went out of his way by stopping at a couple points of...
Read more

We had a wonderful visit to Portugal and a great experience planning our trip with Joao from Kimkim. I have to commend Rui for going above and beyond by spending more time than planned in providing us our visits between Lisbon and Porto, knowing he still had to drive back later from Porto than expected. He was so kind to care more about us than himself.
We also had a wonderful trip to the Duoro valley with Ricardo. Ricardo also went out of his way by stopping at a couple points of interest we missed in Porto due to the bad weather one of our nights there. Both he and Rui shared a lot of history with us and also chatted about all kinds of topics. So pleasant to be in their company.
Sandra our Tuk Tuk driver was also a lot of fun. And Pedro in Porto was a wealth of historical knowledge. Nuno also provided a nice day with a hike and lunch in Serra da Estrella. Our othertour guides in Lisbon, Evora and Lagos were also very nice and informative but I unfortunately do not remember their names.
All of our accomodations were very nice and everyone who met with us were prompt and pleasant people.
Joao checked in on us daily and responded to us promptly from the very beginning of planning our trip to even after we arrived back home to the US. Our trip felt very personal even when we were in very busy areas that many other tourists go. This helped to reduce a lot of stress.
I would definitely use Kimkim travel specialists again. They even included a few surprise treats along the way.

Hotel Reviews
Hotel Cascais Miragem
Cascais

I have to say the turkish bath and sauna spa at this hotel is fabulous. The room was spacious and the bed was so very comfortable.

Pousada da Serra da Estrela - Historic Hotel
Covilha

Beautiful location and views. So peaceful.

Authenticity & Character
The hotel is a remodeled TB sanitorium, kept to mimic the austerity of the buildings origin, but designed to provide you a very peaceful and scenic surrounding.
Location
Staff
Cleanliness & Comfort
Hotel Britania Art Deco
Lisbon

The staff here were very polite and pleasant. The art deco decor made for nice and peaceful surroundings, taking you back in time. I want to also give extra kudos to the gentleman from Brazil ( whose name eludes me- perhaps Joseph ) who made us espresso martinis and made us feel very welcome.

Authenticity & Character
Restored to the art deco vintage style it was originally built.
Location
Centrally located
Staff
Very pleasant and accomodating
Cleanliness & Comfort
Activity Reviews
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Seamless Discovery - The Ultimate Douro Valley Experience with Private Driver Service
Portugal

We enjoyed our experience int he Douro Valley with a winery tour and lunch followed by a private boat ride on the river. The Pachega winery was a very nice place and scenic location. They shared with us some lovely wines during our tasting. Our driver took us to beautiful look outs too along the way.

Quality of Experience
A great day
Guides, Drivers and Staff
Ricardo was a friendly and very accomodating driver
Transport
The van was clean and very comfortable
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Private transfer from {{start_location}} to {{end_location}} with stops in Óbidos and Nazaré
Portugal

We had many amazing private tours on our trip, but I wanted to review this one because our driver Rui went above and beyond in providing us the chance to include Tomar on our way from Lisbon to Porto. This took a lot of extra time, and never once did he seem perturbed to have exceeded our 5 hour trip. He also suggested a restaurant in Tomar that was like being in the Taverna's of old. The Convent of Christ's church was beautiful. Amazing to imagine how it was built so long ago.

Quality of Experience
For us personally I think I would have liked to tour Tomar instead of Obidos
Guides, Drivers and Staff
Rui was very accomodating and not just worried about his time
Transport
Nice clean Mercedes van
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Oct 21, 2025
Olá Lisa, Thank you so much for your wonderful words! It truly makes me happy to know that you had such a memorable time in Portugal and that the experience felt personal and stress-free from start to finish. I’ll be sure to share your kind feedback with everyone involved as I am sure they’ll be delighted to know their care and passion made such a difference in your trip. It was a real pleasure planning this journey with you and following along each day as you explored Portugal’s many... Read more

Olá Lisa,

Thank you so much for your wonderful words! It truly makes me happy to know that you had such a memorable time in Portugal and that the experience felt personal and stress-free from start to finish.

I’ll be sure to share your kind feedback with everyone involved as I am sure they’ll be delighted to know their care and passion made such a difference in your trip.

It was a real pleasure planning this journey with you and following along each day as you explored Portugal’s many treasures. I hope we can welcome you back one day to discover even more of what our country has to offer.
Your friend in Portugal, João

We loved our private guides for everything. T...
Greece | Oct 8 - Oct 16, 2025

A
Ashley N.
Charlotte, NC | Reviewed on Oct 17, 2025
We loved our private guides for everything. The hiking guide listened to us and took us on a challenging hike and since we finished early he took us to a place where we got to see how olive oil was made and how various olives tasted. Our guides on the both the bike tour and tha Acropolis were extremely knowledgeable about their areas and we learned a lot of information. Read more

We loved our private guides for everything. The hiking guide listened to us and took us on a challenging hike and since we finished early he took us to a place where we got to see how olive oil was made and how various olives tasted. Our guides on the both the bike tour and tha Acropolis were extremely knowledgeable about their areas and we learned a lot of information.

Hotel Reviews
Kasimatis by La Perla
Santorini

Absolutely gorgeous overlooking the Agean sea. Perfect location!

Authenticity & Character
Location
Breakfast outdone our balcony was superior!
Staff
Cleanliness & Comfort
Ippokampos Beachfront Hotel
Naxos

The pictures of the hotel were not at all what we were expecting. Apparently, our hotel had closed for the season so we were put in a horrible room. I was going to sleep on a chair at the beach. We called customer service and they arranged for us to meet with the supervisor of the hotel the next day and then put us in another hotel, The Anthony, and it was very nice.

Authenticity & Character
Don't ever put anyone in the initialnhotel that we were able to leave.
Location
Make sure that the hotel you book someone has not closed for the season.
Staff
She helped us with our move.
Cleanliness & Comfort
Everything! A cat came through the bathroom window and was sitting on our bed!
NLH Monastiraki
Athens

We loved the location, the room was nice and the man who worked the morning buffet was extremely personable. We felt like we had made a new friend when we checked out.

Authenticity & Character
The staff is very kind and helpful. The buffet was amazing. . .
Location
Staff at hotel bent over backward to ensure that we had a wonderful stay.
Staff
They were extremelybkind and accommodated all of our needs.
Cleanliness & Comfort
The bed and our room.
Activity Reviews
Premium Sunset Catamaran Cruise in the Caldera lagoon
Premium Sunset Catamaran Cruise in the Caldera lagoon
Santorini

Awesome! The food was amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Their positive attitude.
Transport
Hiking Naxos Paths
Hiking Naxos Paths
Naxos
Quality of Experience
Guides, Drivers and Staff
Our tour guide lead us up to the highest point on Naxos. He listened to us and took us on a strenuous hike.
Transport
Sailing Tour around Naxos
Sailing Tour around Naxos
Naxos

Excellent. We met alot of nice people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Enjoy Athens by Bike!
Enjoy Athens by Bike!
Athens

Our guide took us everywhere and made us feel very safe while on our bikes.

Quality of Experience
Guides, Drivers and Staff
Transport
The drivers were always on time. We had to change one transfer and they were very accommodating.
Private Acropolis Guided Tour
Private Acropolis Guided Tour
Athens

Guide was fabulous!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tasos Mylonas

We loved Interlaken and the electric bike tou...
Switzerland | Oct 4 - Oct 10, 2025

S
scott S.
San Jose, CA | Reviewed on Oct 17, 2025

We loved Interlaken and the electric bike tour. It was the highlight of our time in Switzerland.

Local specialist: Clothilde DIEMUNSCH

João was always helpful and patient with us a...
Portugal | Oct 10 - Oct 16, 2025

F
Franklin S.
Ashburn, VA | Reviewed on Oct 17, 2025
João was always helpful and patient with us and all of guides friendly and knowledgeable with special shout- out to Ricardo who taught us a lot about life in Portugal .
Our one complaint was with apartments in Lisboa. There was no one there to check us in and we waited outside for at least a half an hour before someone contacted us by what’s App. Someone should have contacted us ahead of time with virtual check in and out procedures. Although apartments are nice and in great neighborhood...
Read more

João was always helpful and patient with us and all of guides friendly and knowledgeable with special shout- out to Ricardo who taught us a lot about life in Portugal .
Our one complaint was with apartments in Lisboa. There was no one there to check us in and we waited outside for at least a half an hour before someone contacted us by what’s App. Someone should have contacted us ahead of time with virtual check in and out procedures. Although apartments are nice and in great neighborhood they are not ideal for tourists because of these issues as well lack of parking for drop off: pick up.
Other minor complaint with room in Porto which was quite small for 2 people

Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Oct 17, 2025
Dear Franklin, Thank you so much for your thoughtful feedback and kind words. I truly appreciate your comments about the guides, and I’ll make sure to share your special mention with Ricardo as he will be delighted to know he made such a positive impression. I’m very sorry to hear about the inconvenience with the apartment check-in in Lisbon. While the property is located in a traffic-restricted area, our drivers have always been able to meet guests directly at the apartment door for both... Read more

Dear Franklin,

Thank you so much for your thoughtful feedback and kind words. I truly appreciate your comments about the guides, and I’ll make sure to share your special mention with Ricardo as he will be delighted to know he made such a positive impression.

I’m very sorry to hear about the inconvenience with the apartment check-in in Lisbon. While the property is located in a traffic-restricted area, our drivers have always been able to meet guests directly at the apartment door for both arrival and departure, just as you experienced. I completely understand, however, how the lack of prior communication from the apartment management regarding check-in procedures caused unnecessary stress. Your comment is well taken, and I will share it with the property team to help improve their process for future travelers.

I truly appreciate your understanding and your constructive feedback as it helps us continue improving the experience for all our travelers.

Your friend in Portugal, João

All of the tours guides were knowledgeable a...
Italy | Oct 1 - Oct 10, 2025

R
Rubi P.
Atlanta, GA | Reviewed on Oct 17, 2025
All of the tours guides were knowledgeable and simply amazing. All the historical sites were easy to access with a booked tour. Read more

All of the tours guides were knowledgeable and simply amazing. All the historical sites were easy to access with a booked tour.

Hotel Reviews
Hotel Genova Roma
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Decumani
Naples

A nice hotel in a great location. However, the beds were tremendously uncomfortable. The hotel is great

Authenticity & Character
Location
Staff
Ok
Cleanliness & Comfort
Beds
Rialto Hotel & Suites
Venise

Hotel was nice but you cannot use any hair styling tools since it was against hotel standards. The location was great and the staff was wonderful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ability to plug Devices
Trevi Collection Hotel
Rome

Great location to the historical sites, provided a variety of foods for breakfast, and was comfortable

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Knowledge
Transport
You walked through all the amazing sites
Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Oct 17, 2025

Ciao Rubi!

I am so glad everything went perfectly and you enjoyed your tours and guides! 😍
Thank you for the valuable feedback on hotels, we will take great care of it!

Have a fabulous day ahead and see you again in Italy!!
Luca

Why travelers love kimkim

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Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.