Kimkim Trip Reviews

4.8
Based on 19,199 ratings
Read 19,199 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

My wife and I booked our trip to Rio for our honeymoon
Brazil | Dec 8 - Dec 20, 2025

J
joseph h.
Chicago, IL | Reviewed on Dec 31, 2025
My wife and I booked our trip to Rio for our Honeymoon through KimKim. We appreciated the flexibility with scheduling our stay and excursions. We especially enjoyed our Samba class, cooking class, and boat tours. Our tour guide Marcelo was very knowledgeable about the area and spoke English fluently which was great. Read more

My wife and I booked our trip to Rio for our Honeymoon through KimKim. We appreciated the flexibility with scheduling our stay and excursions. We especially enjoyed our Samba class, cooking class, and boat tours. Our tour guide Marcelo was very knowledgeable about the area and spoke English fluently which was great.

Hotel Reviews
Bucaneiro Búzios
Búzios
Authenticity & Character
Breakfast/food was very mediocre. Room was fine but nothing special.
Location
Bit of a walk to the boardwalk but pretty nice. Most hotels were further.
Staff
Cleanliness & Comfort
Pousada Naturália
Angra dos Reis

This Pousada was great. It felt very authentic and quaint. The room was lovely and had a great view. There was a coffee break we enjoyed each day with tasty treats and the breakfast was also well supplied with homemade local food.

Authenticity & Character
Location
Location was so-so. You had to walk quite a bit to get to the good restaurants and the dock.
Staff
Cleanliness & Comfort
Windsor Plaza Copacabana
Rio de Janeiro

Windsor Plaza was fine. We stayed a few nights in a room facing the main street, and a few nights facing the side street. The main street room was pretty loud and we preferred the side street room. Dining options were nice and location was convenient. We had dinner there one night and room service another and both were decent. Main complaint was the construction. We had at least 10 power outages from the work. They had to shut down 2/3 elevators for most of our stay which meant taking the stairs several times.

Authenticity & Character
No character. Just a cheap basic room.
Location
Pretty close to the water and some shopping/restaurants but also not that safe.
Staff
Staff were very friendly and helpful.
Cleanliness & Comfort
Activity Reviews
Cooking Class in Rio de Janeiro
Cooking Class in Rio de Janeiro
Rio de Janeiro
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Samba Class
Samba Class
Rio de Janeiro
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Dec 31, 2025

Hi Joseph
Thank you very much for your review. I appreciate your trust and wish you all the best.

Great trip- thanks to Michael and KimKim
Colombia | Dec 19 - Dec 29, 2025

Chaitanya
Chaitanya A.
Waltham, MA | Reviewed on Dec 31, 2025
Michael was fantastic throughout: he educated me on Colombia during booking, was always responsive, adapted to my needs. During the trip, he supported me throughout during any need. He was proactive. I'd highly recommend KimKim to all travelers. Read more

Michael was fantastic throughout: he educated me on Colombia during booking, was always responsive, adapted to my needs. During the trip, he supported me throughout during any need. He was proactive.

I'd highly recommend KimKim to all travelers.

Hotel Reviews
Hotel Boutique La Artillería
Cartagena

No wifi or choppy wifi, super tiny bathrooms. Fantastic location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa de Isabella, a Kali Hotel
Santa Marta
Authenticity & Character
Location
Best location!!
Staff
Cleanliness & Comfort
Hotel Salento Real Eje Cafetero
Salento
Authenticity & Character
Location
Staff
No english
Cleanliness & Comfort
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jan 06, 2026

Hi Chaitanya,
Thank you very much for the kind review and your trust. I’m really glad to hear that you felt well supported throughout both the planning process and the trip itself – that’s exactly what we aim for.
I also appreciate your hotel feedback. Insights like these are very helpful and allow us to fine-tune future trips even better.
All the best, and it would be a pleasure to help again anytime.
Greetings from Colombia,
Michael & The Chaska Tours Team

Chilean Patagonia Adventure
Patagonia | Dec 13 - Dec 23, 2025

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Caroline C.
Dallas, TX | Reviewed on Dec 30, 2025
We didn't have much time to put in detailed planning for our upcoming Patagonia trip, and KimKim ended up being an incredible solution - the local guide Erin was extremely knowledgeable and saved countless research hours for us deciding where to go and what to do. Plus the seamlessness of having all bookings and transfers handled by them made things very simple. We did the Chilean side, stayed at Patagonia Camp which was incredible in terms of guides for the hikes, service and food. French... Read more

We didn't have much time to put in detailed planning for our upcoming Patagonia trip, and KimKim ended up being an incredible solution - the local guide Erin was extremely knowledgeable and saved countless research hours for us deciding where to go and what to do. Plus the seamlessness of having all bookings and transfers handled by them made things very simple. We did the Chilean side, stayed at Patagonia Camp which was incredible in terms of guides for the hikes, service and food. French Valley hike was not to be missed. We would not have thought to do an Estancia tour in Puerto Natales ourselves, which turned out to be a highlight of the trip - horseback riding and seeing sheepherding!

Hotel Reviews
Altiplanico Puerto Natales
Natales

Decent stay, not too much character but clean and simple.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel says hot tub but it is not readily available.
Patagonia Camp
Torres del Paine

Perfect if you want to feel pampered without feeling sterile or luxury devoid of character. And like you're joining a warm community that still gives you privacy. The cost is well worth it, especially given the cost of the other all-inclusive stays in Patagonia.

Authenticity & Character
Boutique-feeling, premium food and drink, and accommodations were rustic luxury - perfect ambiance.
Location
Although it is outside the official park, it has its own lands you can hike exclusively.
Staff
Welcoming, helpful, attentive but not overly so.
Cleanliness & Comfort
Yurts are very premium feeling.
Activity Reviews
Downtown Santiago Walking Food Tour
Downtown Santiago Walking Food Tour
Santiago

LOVED our guide Eddie! He was incredibly knowledgeable about history, culture, food, and everything in between. The neighborhoods we walked through were great. The food stops along the way were solid, some better than others and we only tried 3 things.

Quality of Experience
I would make a suggestion - add more variety of food items so that we can try more things especially since this is billed as a food tour and due to the high price point. Split the portion sizes among couples, etc. do help people not be full.
Guides, Drivers and Staff
Day trip to Viña del Mar & Valparaiso + Bodegas RE winery stop
Day trip to Viña del Mar & Valparaiso + Bodegas RE winery stop
Patagonia

Great way to see a bit of Chilean wineries, Valparaiso and Vina del Mar all in one day without our own car! It is a lot of time in the car, but well planned.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to a Patagonian Estancia
Day Trip to a Patagonian Estancia
Patagonia

Make time for this visit if you pass through Puerto Natales! The horseback ride is a must - it's an incredible array of scenery and the horses are delightful. Fun boatride through fjords. The lamb lunch, sheepherding and shearing demonstrations were all spectacular.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Torres del Paine National Park | All Inclusive Patagonia Camp
Torres del Paine National Park | All Inclusive Patagonia Camp
Torres del Paine

Please see my review in the hotel section.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

I loved Bilbao, the cooking class was except...
Spain | Dec 19 - Dec 29, 2025

D
Donna B.
Atlanta, GA | Reviewed on Dec 30, 2025
I loved Bilbao, the cooking class was exceptional!!! The town was great. The restaurants were delicious. The hotel was very good and the location was super.
The Guggenheim Museum was great
San Sebastián- again the food was fantastic. The hotel was great. The walk along the El Camino was totally rained out so he just drove us around instead, but he was super sweet. ( it was actually going to be a pretty rugged walk and he brought walking sticks.- my suggestion would be to let people... Read more

I loved Bilbao, the cooking class was exceptional!!! The town was great. The restaurants were delicious. The hotel was very good and the location was super.
The Guggenheim Museum was great

San Sebastián- again the food was fantastic. The hotel was great. The walk along the El Camino was totally rained out so he just drove us around instead, but he was super sweet. ( it was actually going to be a pretty rugged walk and he brought walking sticks.- my suggestion would be to let people know that we’re sort of climbing over a little mountain and that hiking shoes are preferable and that we do get muddy.

The old town was really fun. The food and beverage tour in old town was wonderful. It was the same Guide as the day before when he took us to his village instead of us walking.

Santander- hotel was grand and elegant.
The tour to the cave and the medieval village was fun the museum and the walking on the water was beautiful and relaxing.

The food there was very different but equally as good.

Thank you for all your hard work.
It was wonderful having the private transfers between locations and airports. Everyone was kind and punctual.

Thank you for putting together a wonderful trip for us.

I’ll definitely be using you again.

Thank you so much and Happy New Year

Hotel Reviews
Eurostars Hotel Real
Santander
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The view from my balcony was breathtaking of the mountains in the bay sailboat the sunrise, the sunset, and everything. The classic the elevator was very special
Catalonia Donosti
San Sebastián

I loved the hotel except a very weird small like mold in my bathroom. The staff , food , the view from the room , of the city, mountains and Bay was special.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The smell in the bathroom
Hotel Ercilla de Bilbao
Bilbao, Bizkaia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guggenheim Visit with a Private Guide
Guggenheim Visit with a Private Guide
Bilbao

The visit to the Guggenheim with a private guide was fantastic. The museum itself is beautiful, and having a knowledgeable guide made the experience even more enriching.

Basque Cooking Experience
Basque Cooking Experience
Bilbao

The Basque Cooking Experience was definitely one of the highlights of our trip. The class took place in a gastronomy kitchen, and it was a wonderful experience with just us and the chef. We cooked famous Gilda pintxos, an amazing tuna dish with jarred red peppers, a giant pan-seared steak, and this incredible brioche bread dessert. The chef was knowledgeable and engaging, and it was fascinating to learn and cook these authentic dishes. Also, the description provided earlier was inaccurate as it mentioned a bean stew, which never happened. Nonetheless, the cooking class exceeded all expectations.

Pintxos & Wine Walk
Pintxos & Wine Walk
San Sebastián

The Pintxos & Wine Walk in San Sebastián was excellent. Our guide was friendly, and it was delightful to visit a variety of places sampling delicious pintxos and local wines. The group atmosphere added to the enjoyment of the experience.

Private Coastal Walk Along St. James Way
Private Coastal Walk Along St. James Way
San Sebastián

We were supposed to do a Private Coastal Walk Along St. James Way, but due to poor weather and a lack of clarity in the description (which referred to it as a casual walk rather than a rugged hike), we decided instead to visit local villages with our guide. It wasn't what we initially planned, but the adapted plan was enjoyable, and our guide was very accommodating. It's also important to mention that the description is misleading when it says we will stop for a delicious lunch, as no lunch is included on this tour. Our guide made adjustments, and we ended up having a wonderful day.

Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Jan 12, 2026

Thank you so much for taking the time to share such a thoughtful and detailed review, Donna! I'm thrilled to hear that you enjoyed Bilbao, San Sebastián, and Santander — northern Spain is truly something special! I also really appreciate your helpful feedback about the El Camino walk. You’re absolutely right, and we’ll be sure to better communicate the terrain, conditions, and footwear recommendations so future travelers are well prepared. I'm looking forward to seeing you at kimkim again in the future!
Coraima

Overall positive
Morocco | Dec 20 - Dec 28, 2025

R
Robyn F.
Memphis, TN | Reviewed on Dec 30, 2025
Our city guides Sayed and Hicham were excellent and our driver Mo was top notch and such a trooper despite weather issues that created challenging driving conditions and that added significant travel times to our trip. We did feel like some of the tour stops felt as if they were designed to get us to buy things from specific vendors. It would have been preferable for us to identify items we were interested in and/or to request this service. Read more

Our city guides Sayed and Hicham were excellent and our driver Mo was top notch and such a trooper despite weather issues that created challenging driving conditions and that added significant travel times to our trip. We did feel like some of the tour stops felt as if they were designed to get us to buy things from specific vendors. It would have been preferable for us to identify items we were interested in and/or to request this service.

Hotel Reviews
Riad La Croix Berbère
Marrakech

Nice rooms and welcoming staff, particularly the younger man on the night staff - he was friendly and helpful.

Authenticity & Character
Location
Excellent location in the old city center
Staff
Cleanliness & Comfort
Kasbah Tiziri
Kelaat Mgouna

Michelle and her team were great. The Kasbah was lovely. I wish we were able to go when there was warmer weather so that we could enjoy the courtyard more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sahara Stars Luxury Camp
Merzouga

Gorgeous setting and we stayed warm despite the cold.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Farouzi Fes
Fes

This Riad was lovely and the Riad staff was amazing. Great breakfast options as well. We really enjoyed our stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Fes to Merzouga via Ifraine and Azrou -  Camel Trek to Desert Camp
Fes to Merzouga via Ifraine and Azrou - Camel Trek to Desert Camp
Morocco

Due to road closures in the middle Atlas mountains, we had to take an alternative route to get to Merzouga which added four hours to our already long drive, so we were late to arrive and had to take a truck into the camp. Our driver Mo was amazing during the bad weather and the additional delays. The staff at the desert camp arranged for us to have the camel ride experience in the morning as we went to see the sunrise and helped us set up a quad bike/atv experience in the dunes, which was a lot of fun. The desert camp itself is beautiful and I would highly recommend.

Merzouga to Dades Valley Via Todgha Gorge
Merzouga to Dades Valley Via Todgha Gorge
Morocco

The drive was pretty and we enjoyed the Gorge but we did not enjoy the walking tour beforehand. The tour guide was really nice but there wasn't much to see and it really felt like we walked through a crumbling town to get to a place to sell us rugs. But also wanted another opportunity to talk about how great our driver Mo was.

Guided Tour of Fes
Guided Tour of Fes
Fes

Our guide was excellent. We felt a little pressured at the mosaic cooperative, although their process was interesting and the products were cool and they said you didn't have to buy anything, we felt somewhat like we needed to and that we weren't prepared to have a good idea what any of the items should cost.

Guided Tour of Marrakech
Guided Tour of Marrakech
Marrakesh

Hicham was a great guide who shared a lot of interesting information about the history of Morocco and Marrakech.

Private Cooking Class w/ Souk Tour
Private Cooking Class w/ Souk Tour
Morocco

Nawal was a wonderful host and teacher. It was delightful to be invited into her home and all of the food items were delicious.

Quality of Experience
Food
Guides, Drivers and Staff
Nawal, her daughter and our driver Ahmed was also great.
Local specialist: Nihad Hammi
Nihad
Nihad Hammi
Local specialist in Tinghir | Replied on Jan 18, 2026
Dear Robyn, Thank you so much for sharing your experience and for your kind words about Said, Hicham, and Mo. We’re delighted to hear that your city guides were excellent and that Mo took such great care of you on the road, especially given the challenging weather and driving conditions. We also really appreciate your honest feedback about the shopping-related stops. We never want our guests to feel pressured to buy or feel that our stops are primarily sales-driven. Your suggestion to have... Read more

Dear Robyn,

Thank you so much for sharing your experience and for your kind words about Said, Hicham, and Mo. We’re delighted to hear that your city guides were excellent and that Mo took such great care of you on the road, especially given the challenging weather and driving conditions.

We also really appreciate your honest feedback about the shopping-related stops. We never want our guests to feel pressured to buy or feel that our stops are primarily sales-driven. Your suggestion to have guests indicate what they’re interested in, or request that type of stop in advance, is extremely helpful, and we’ll use this to improve how we communicate and customize our itineraries going forward.

It’s wonderful to hear that you enjoyed staying in the accommodations, riads, and felt so welcome by the staff along the way.

Thank you again for trusting us with your trip, and for helping us improve.

We’d be honored to welcome you back to Morocco for another immersive experience in the future!

Nihad, Mo & the rest of the Morocco Immersion Family.

Trip description
Sweden | Dec 20 - Dec 28, 2025

C
Celine L.
Seattle, WA | Reviewed on Dec 30, 2025
Kadri was very helpful with organizing our trip to Sweden. We were late getting our trip dates finalized but Kadri was still able to create an itinerary of places for us to stay as well as the various activities we wanted to do! Everything worked out great with no issues at all! Everyone at Kim Kim was very responsive and we'd use their services again! Thank you Kadri! Read more

Kadri was very helpful with organizing our trip to Sweden. We were late getting our trip dates finalized but Kadri was still able to create an itinerary of places for us to stay as well as the various activities we wanted to do! Everything worked out great with no issues at all! Everyone at Kim Kim was very responsive and we'd use their services again! Thank you Kadri!

Hotel Reviews
Aurora River Camp Glass igloos
Kiruna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Kiruna
Kiruna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Comfort Hotel Arlanda Airport Terminal
Stockholm-
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stockholm Private Panoramic Tour
Stockholm Private Panoramic Tour
Stockholm
Quality of Experience
Guides, Drivers and Staff
Transport
Husky Morning Tour
Husky Morning Tour
Kiruna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Northern Lights Tour with Photographer Guide
Northern Lights Tour with Photographer Guide
Kiruna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kadri Talvik
Kadri
Kadri Talvik
Local specialist in Norway | Replied on Jan 02, 2026

Hi Celine!

Thank you so much for the wonderful review! It was a pleasure helping you plan your trip to Sweden, and I’m so glad everything worked out smoothly. I truly appreciate your flexibility during the planning process and your kind words about our team. I’d be delighted to help you again with a future trip—thank you for choosing Kimkim!

Best wishes,
Kadri

Christmas Market Tour!
Germany | Dec 5 - Dec 15, 2025

Jill
Jill G.
Atlanta, GA | Reviewed on Dec 30, 2025
We had a wonderful time on our holiday trip to Germany and Austria. The whole trip was well planned with exactly what we asked for. We really enjoyed the food tour in Munich with Andrea and the cooking class in Salzburg. We loved the day trip train tickets that allowed us flexibility to choose our own adventure based on how we were feeling that day. All of our hotels were nice and in good locations. I can't think of anything I would change. Read more

We had a wonderful time on our holiday trip to Germany and Austria. The whole trip was well planned with exactly what we asked for. We really enjoyed the food tour in Munich with Andrea and the cooking class in Salzburg. We loved the day trip train tickets that allowed us flexibility to choose our own adventure based on how we were feeling that day. All of our hotels were nice and in good locations. I can't think of anything I would change.

Hotel Reviews
Cocoon Salzburg
Salzburg

This is a newer hotel that is very nice. We appreciated some of their sustainability efforts. The staff were efficient and kind. The bar/restaurant in the hotel was enjoyable; it had seasonal cocktails in the evenings and a delicious breakfast in the morning. The location of this hotel was nice because it was so close to the train station, but it was a little far of a walk to get to the markets and activities in the city center. It might have been nice to be a little closer to the city center.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Würzburger Hof 4*
Würzburg

This hotel was nice, and the staff were very kind. It was a good location close to the train station and within easy walking distance to the market. The breakfast was wonderful! The only problem we had was that the hotel was VERY warm inside, and the only option we had to adjust the temperature was to open a window. This made it a challenge to keep the room at a steady and comfortable temperature and there was a lot of activity and street noise at night, which kept us awake sometimes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean and nice, but the heat was turned up way too high, and there was no way (that we could find) to turn it down. I believe the temperature outside during our stay was unexpectedly unseasonably warm, so this may have been a factor.
Hotel Opera
Munich

Very nice hotel in a quieter location, but close to the subway and fairly easy walking distance to the markets. The staff were kind and helpful. There is a nice little coffee shop and bakery less than a block away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
24/7 assistance in case of emergency
24/7 assistance in case of emergency
Germany

We didn't really have an emergency, but we had to call for assistance once when we first arrived in Munich. Our flight arrived an hour early, so we waited for our ride, but even after our scheduled arrival time, we didn't see anyone or hear from anyone. So after waiting 90 minutes, I called for help, and she was able to get in touch with the driver and find out he was on his way, just running a bit behind. She was very helpful and got an answer quickly.

Quality of Experience
Guides, Drivers and Staff
Transport
Apple Strudel & Prezel cooking class incl. dinner & music
Apple Strudel & Prezel cooking class incl. dinner & music
Salzburg

We frequently participate in cooking classes when we travel, and this was one of the best we have ever participated in. The instructor was fun and clear, and the recipes were easy and delicious. We also appreciated how the class was set up and provided a group lunch at the end; this created opportunities to socialize with the other participants and make new friends! After class, I emailed the school, and they sent me copies of the recipes so I could easily remake them at home!

Quality of Experience
Guides, Drivers and Staff
Transport
It was a bit of a walk from our hotel, and we had a little difficulty finding it.
At leisure : the Salzburg Christmas market
At leisure : the Salzburg Christmas market
Salzburg

This was one of our favorite Christmas Markets of the entire trip! An amazing violinist was playing when we first arrived, and the music could be heard throughout the market. It really added to the holiday atmosphere and felt so festive!

Quality of Experience
Guides, Drivers and Staff
Transport
It was a bit of a far walk from our hotel.
Munich Food tour
Munich Food tour
Munich

We loved meeting our guide, Andrea. In addition to taking us to some great places and sharing delicious local food with us, she shared interesting information about the city and pointed out places we could return to on our own during our stay in Munich.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Dec 31, 2025

Dear Jill,

Thank you so much for your nice comment! This means a lot to me!

I'm so happy you enjoyed your trip!

I take in consideration each of your comments to help us improving ourselves!

Once again thank you for your nice words, it was great to work with you and I would be happy to assist you for another trip in the futur!

Best,
Lucie

Excellent experience
Norway | Dec 15 - Dec 23, 2025

Linda
Linda D.
Los Angeles, CA | Reviewed on Dec 30, 2025
We cannot say enough good things about kimkim and our experience. Taylor was amazing and the pre-planning and getting us ready. Then while we are in Norway, Maria handled everything effortlessly. When we arrived in Tromso, the hotel was not up to snuff and Maria upgraded us to a better hotel free of charge and the whole thing was dealt with in a matter of a couple of hours. We unfortunately did not get to see the northern lights, but that was no fault of kimkim‘s. We were unable to attend... Read more

We cannot say enough good things about kimkim and our experience. Taylor was amazing and the pre-planning and getting us ready. Then while we are in Norway, Maria handled everything effortlessly. When we arrived in Tromso, the hotel was not up to snuff and Maria upgraded us to a better hotel free of charge and the whole thing was dealt with in a matter of a couple of hours.

We unfortunately did not get to see the northern lights, but that was no fault of kimkim‘s. We were unable to attend one of our activities to see the lights because of Heather‘s conditions and we’re promptly refunding the money as well as given $150 dining credit to enjoy a night out instead of the planned excursion.

The only feedback I do have regarding that experience, is that apparently the lights were visible the first night we were in Trom zone. I think it would be smart for Kim Tim to communicate with the hotels and let them know to wake up the residence that are there to see the lights. We gladly would have gotten up to see them. Also, perhaps more options on seeing the lights. Like we heard about Van trips that will chase the lights all the way to Finland if necessary.

Overall, I would give kimkim a 9.9 out of 10 . They were excellent and we will definitely use them again.

Hotel Reviews
Home Hotel Bryggen
Bergen

Very comfortable beds and a various spacious room. The biggest one we had. Also, in a great location to walk to the Christmas market and the seaside and the shops and restaurants.

Authenticity & Character
Location
Centrally located and not loud even though it’s close to the center of
Staff
There was one worker at the bar who gave my friend an alcoholic cider when she asked for a nonalcoholic. There may have been a little bit of a language barrier, so I don’t think it was really intentional or anything, but it could’ve been dangerous for my friend because she’s allergic to alcohol. She also didn’t really apologize after we told her what happened.
Cleanliness & Comfort
Clarion Collection Hotel Aurora
Tromsø

This hotel was beautiful, and the beds were far more comfortable. They offered breakfast dinner and Fika, which was amazing. Their room was very quiet and we were able to control the temperature which was great. The windows opened so this helped us cool it down when needed after running the heater. The staff was very accommodating and the shared dining areas were beautiful.

Authenticity & Character
Beautiful decorations, and the food was authentic
Location
Right by all of the shops and
Staff
Very warm and helpful
Cleanliness & Comfort
Scandic Ishavshotel
Tromsø

Unfortunately, this hotel was not good. The beds were super uncomfortable, the room was very hot with no way to regulate the temperature except a small fan that was left in the closet. It was very loud and the staff was not able to do anything except all for us a very hard board to put under the mattress which did not help. We did not stay at this hotel.

Authenticity & Character
It wasn’t unattractive Building and not as nice as the other ones we stayed in
Location
The location was the only thing that was good about it. It was right by the city center.
Staff
They were not able to solve our mattress issue or the heat in the room
Cleanliness & Comfort
Karl Johan Hotel
Oslo

This hotel was charming and located right next to the Christmas markets which we loved. Great location to walk around the city as well. We were able to walk to the resistance museum and too many restaurants and other attractions. The beds were comfortable, and the staff was very accommodating and

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything was spotless in our room, and the beds were comfortable
Activity Reviews
Depart Norway
Depart Norway
Norway

Our driver was on time and we got to the airport with no

Quality of Experience
Fjord Cruise to Rosendal
Fjord Cruise to Rosendal
Bergen

I tend to get C6 so I was afraid to sit inside so my friend and I sat on the upper deck for about 20 minutes until we started to freeze. Fortunately it is very very smooth and I did not get seasick at all. It is about a two hour ride each way, but it is beautiful and I highly recommend it.

Quality of Experience
There should be more of a summer activity and should not be recommended when the visitor center is closed. It is very cold there in the winter and it can be a little bit challenging when not a lot of things are open. We ended up wandering around the grocery store too kill Hime until we can get back on the boat.
Self-Guided Christmas Market Visit
Self-Guided Christmas Market Visit
Bergen

This Christmas market is huge! Over 90 stalls. It gets very crowded though so I would definitely try to either go right when it opens or when it’s closer to closing time.

Quality of Experience
Self-Guided Bergen Exploration
Self-Guided Bergen Exploration
Bergen

We absolutely love Bergen. It’s a very cute city. It’s further south so the sun stays out longer in the winter. Lots of good restaurants and shops and the people are super friend

Quality of Experience
Northern Lights Hunt by Boat
Northern Lights Hunt by Boat
Tromsø

This was canceled due to hazardous conditions, and we did the cable car thing

Reindeer Feeding & Sámi Culture Experience
Reindeer Feeding & Sámi Culture Experience
Tromsø

This was another great experience. It was very cold, but walking around with the reindeer helped to warm us up. They were fun to hang out with, they have interesting personalities. Definitely not as friendly as the sled dogs they only care about food.😆

Quality of Experience
The women who were explaining that Sami culture were very, very nice and knowledgeable, and it was interesting to learn everything
Food
Guides, Drivers and Staff
Transport
We had to wait a bit for the bus on the way home and it got cold
Fjellheisen Cable Car Ticket
Fjellheisen Cable Car Ticket
Tromsø

We decided to add this on ourselves when our cruise was canceled. We did not get to see the lights, but we enjoy the ride up to the top and the café was nice to have a coffee

Quality of Experience
Northern Lights Husky Experience with Dinner
Northern Lights Husky Experience with Dinner
Tromsø

I loved this so much. I am a huge dog lover so getting to pet all the dogs was amazing. Unfortunately, we did not get to see the northern lights, but the experience was awesome. That guides are very knowledgeable and very friendly and made it a great experience. We also enjoyed the meal and the roasted marshmallows. You get to spend a lot of time with the dogs, which is really nice.

Quality of Experience
The whole experience was very welcoming and fun and we got a lot of times to spend petting the dogs
Food
Guides, Drivers and Staff
The guides were very, very knowledgeable
Transport
The bus was comfortable and clean
Self-Guided Arctic Cathedral Visit
Self-Guided Arctic Cathedral Visit
Tromsø

I don’t remember visiting this cathedral, Raul unless it’s the one I already reviewed.

Self-Guided Christmas Market Visit
Self-Guided Christmas Market Visit
Tromsø

This was a smaller Christmas market than in Oslo, but it was still worth seeing. Tromso is a charming city

Quality of Experience
Self-Guided Tromsø Exploration
Self-Guided Tromsø Exploration
Norway

We loved walking around Tromso and we walked over the bridge to the cathedral, which was a great walk and a beautiful spot to visit

Quality of Experience
Self-Guided Christmas Market Visit
Self-Guided Christmas Market Visit
Oslo

We loved this Christmas market right across from our hotel. It was a great activity to kick off our trip.

Quality of Experience
Edvard Munch Museum in Oslo
Edvard Munch Museum in Oslo
Oslo

We ended up skipping this spot

Mathallen Food Court Visit
Mathallen Food Court Visit
Oslo

We loved this food court and enjoyed a very nice meal and shopping here. This saw that we went to only had one person working, but she was super sweet and efficient and made a nice experience for us. Highly recommend visiting here to get some authentic food and a nice shopping

Quality of Experience
Self-Guided Oslo Exploration
Self-Guided Oslo Exploration
Oslo

We went to the resistance museum, which was amazing and saw some really cool architecture and interesting parts of the city without having to walk that far from our hotel

Quality of Experience
Local specialist: Taylor Hook

Overall, the trip was planned well. There wer...
Costa Rica | Dec 16 - Dec 23, 2025

M
Malayannan S.
Dallas, TX | Reviewed on Dec 30, 2025
Overall, the trip was planned well. There were minor miscommunications. For certain events, the specific s were not clear. We had one driver for two days, he was okay, sometimes moody. The second driver was nice and friendly. The third one was outstanding, went out of his to show the Cities around. Very friendly, very communicative with the history and the overall site seeing places. I want to point out about a trip that was planned in this trip, mangrove boat tour. The itinerary mentioned... Read more

Overall, the trip was planned well. There were minor miscommunications. For certain events, the specific s were not clear. We had one driver for two days, he was okay, sometimes moody. The second driver was nice and friendly. The third one was outstanding, went out of his to show the Cities around. Very friendly, very communicative with the history and the overall site seeing places. I want to point out about a trip that was planned in this trip, mangrove boat tour. The itinerary mentioned that the lunch will be provided, in fact, they served lunch after the trip at 4:30pm. It was not acceptable, there were few of us with diabetes, it could have ended up in a disaster. Luckily we had some snacks with us. I wish for future travelers, these things should be sorted out and rectified.

Hotel Reviews
Costa Rica Marriott Hotel Hacienda Belen
San José

Well maintained hotel, close to the airport. Good choices of restaurants. Very clean as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ecotica
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde

Clean and nice. Close to other restaurants, easy to walk around the town area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna

Well kept, clean, the staff were friendly and helpful. Good food as well.

Authenticity & Character
Location
Facilities were very nice.
Staff
Cleanliness & Comfort
Hilton Garden Inn Guanacaste Airport
Liberia

Good place to stay, close to the airport for convenience.

Authenticity & Character
Location
Yes
Staff
Cleanliness & Comfort
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Jan 01, 2026
Hola Malayannan, Thank you very much for taking the time to share your feedback. We truly appreciate your honest and thoughtful comments, as they help us continue improving the quality of our services. We are pleased to hear that, overall, the trip was well planned and that you enjoyed working with our drivers, especially the one who went above and beyond in sharing local history, culture, and sightseeing highlights. Providing knowledgeable, friendly, and professional local support is very... Read more

Hola Malayannan,

Thank you very much for taking the time to share your feedback. We truly appreciate your honest and thoughtful comments, as they help us continue improving the quality of our services.

We are pleased to hear that, overall, the trip was well planned and that you enjoyed working with our drivers, especially the one who went above and beyond in sharing local history, culture, and sightseeing highlights. Providing knowledgeable, friendly, and professional local support is very important to us, and we are delighted that this made a positive impact on your experience.

At the same time, we sincerely regret any moments of miscommunication or lack of clarity regarding certain activities. Your comments have been carefully noted and shared with our team to ensure clearer communication and smoother coordination for future travelers.

Thank you again for traveling with Serendipity Adventures. It was truly a pleasure assisting with your Costa Rica journey, and we hope to have the opportunity to welcome you back in the future.

Thank you very much, Pura Vida!

Elena Mora
Serendipity Adventures Costa Rica

Two weeks in Japan
Japan | Nov 24 - Dec 8, 2025

Ashley
Ashley S.
Galveston, TX | Reviewed on Dec 30, 2025
My husband and I went to Japan for a little over two weeks to see the red maples and gold ginko leaves, and we were not disappointed! Claudia and her team did a wonderful job of making sure our vacation went smooth and helped arrange tours with excellent guides we adored. From Kiyo and Yuki for our Tokyo Tours to our Osaka food guide and our self-discovered Kobe Sake Guide (Kampai Sake Tours with Hiro), we had amazing and kind people showing us the culture and beauty of Japan. The hotel... Read more

My husband and I went to Japan for a little over two weeks to see the red maples and gold ginko leaves, and we were not disappointed! Claudia and her team did a wonderful job of making sure our vacation went smooth and helped arrange tours with excellent guides we adored. From Kiyo and Yuki for our Tokyo Tours to our Osaka food guide and our self-discovered Kobe Sake Guide (Kampai Sake Tours with Hiro), we had amazing and kind people showing us the culture and beauty of Japan. The hotel accommodations, especially those in Osaka and Kinosaki were great. Food recommendations and activities were also top notch. Thank you Claudia and team for your hard work and help— we had a lovely time!

Hotel Reviews
Nishimuraya Honkan
Kinosaki

A very expensive stay, but so worth the price! Keiseki meals, private in room baths and onsens, and kind/attentive staff makes this place super special.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Twin Hotel Kyoto Hachijoguchi
Kyoto

Loved the ambiance of this hotel. Very calming and elegant. Location was a little far from Kyoto’s station, but not awful (10-15 min walk). The room was a little smaller than our other rooms, but was still very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Osaka Midosuji
Osaka

Beautiful hotel, large room, great location

Authenticity & Character
Location
Very convenient to train stations, nice area to be in
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto History and Culture
Kyoto History and Culture
Kyoto

Leo (Ryosuke — I think his name was), was previously a teacher, I believe, because his knowledge on history of landmarks in Kyoto was impeccable. We had a great time with him leading the way and saw beautiful places and learned a lot! He also took great pics!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Osaka Food Tour
Osaka Food Tour
Osaka

One of our favorite tours! The food was SO GOOD and I am convinced there is no way we would have found this place without our amazing guide! Thank you so much for the experience and all the great knowledge of Osaka and its food culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Akihabara Tour
Akihabara Tour
Tokyo

Yuki was so knowledgeable about the area and fun to spend the afternoon with. He and his colleague showed us all around akihabara, which otherwise would have been very overwhelming. He even was able to connect us to a great restaurant and make a reservation for us in Kobe later on our trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the World of Ghibli and explore more of Tokyo!
Visit the World of Ghibli and explore more of Tokyo!
Tokyo

Kiyo was so fun and lovely to hang out with! Really enjoyed all her knowledge and her amazing food recommendation in town.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Claudia Martinez Sierra

Adventure Awaits!
Costa Rica | Dec 18 - Dec 26, 2025

Genevieve
Genevieve T.
San Jose, CA | Reviewed on Dec 30, 2025
Adam (and team) was an amazing, thoughtful and thorough local specialist. He listened attentively to our goals & expectations and executed planning with precision.
We had hiccups with the car rental- overall probably the most disappointing/disruptive part. Ti-Fakara (waterfall) lodging was “ON POINT!” Second lodging was memorable for phenomenal(!!!) restaurant and grounds- room was “meh.” Last hotel was, “eek 😬… “ I think we were looking for a more authentic and intimate experience (like...
Read more

Adam (and team) was an amazing, thoughtful and thorough local specialist. He listened attentively to our goals & expectations and executed planning with precision.
We had hiccups with the car rental- overall probably the most disappointing/disruptive part. Ti-Fakara (waterfall) lodging was “ON POINT!” Second lodging was memorable for phenomenal(!!!) restaurant and grounds- room was “meh.” Last hotel was, “eek 😬… “ I think we were looking for a more authentic and intimate experience (like Ti-Fakara)- maybe hard to do at this location? However, feedback is not to throw shade at the hard working people who are employed there- they were wonderful with what they have to work with.
The ADVENTURES were STANDOUTS! 💖Consistently Adam booked us with BEST outfits and guides- this was a steady experience across the various areas we traveled in Costa Rica. Quality guides, educated, committed, engaging and enthusiastic- the guides were overall just BEAUTIFUL people, inside and out- people who will not be forgotten, who genuinely love their jobs. The logistics were timed perfectly, managed and communicated seamlessly. As a family, the adventures of hiking in various areas, bird spotting, animal, botanical, frog, insect identification, zip lining, white water rafting, whale/dolphin watching, snorkeling, beach frolicking, sunset/moon/ star gazing, photography … are memories forever seared into our individual and collective hearts and minds. We desperately needed this time to reconnect and recalibrate within ourselves, each other and with the naturaleza.

Hotel Reviews
Leyenda Boutique Hotel and Spa
Hojancha Guanacaste

Needs an update and a thorough cleaning.

Authenticity & Character
I absolutely adored the Christmas entertainment- almost all Spanish songs. Beautiful musical entertainment the instrument playing and singing. Really special/unique. Songs bellowed into the rooms/suites/outdoor patios, drowning out road traffic. I felt this hotel was very tailored to the American traveler, I felt sad/disappointed as I really wanted to feel more “Costa Rica” and less of an American experience. Felt like a mainstream cheap American hotel, copy and pasted in Costa Rica. It was a cheaper version (in all ways) of the bougie resort down the street, which neither experience was wanted by our family.
Location
Location is physically right on main road. One can hear road traffic and smell gas/exhaust even at the back of the hotel.
Staff
Great restaurant staff. Evening night staff was particularly kind.
Cleanliness & Comfort
Trash from former occupants was left in room. Bathroom was not clean with thoroughness/care. Felt creepy/weird. Chose to wear sandals in shower and opted out of using jacuzzi. Patio was so beautiful- and once again under amplified with cheap, uncomfortable, faded (old) plastic table and chairs. It was such a STUNNING patio and to look out on the beautifully kept grounds watching and listening to the birds could have been even more memorable, cozy, authentic. It was challenging to get enough coffee stocked in room. Zero privacy from other guests. Rooms and patios echoed with various aged human activity.
Cloud Forest Lodge
Monteverde

This hotel stood out with its hiking grounds on site and its PHENOMENAL dining experience- breakfast and dinner. I am not a vegetarian or vegan and their menu was so inclusive and inspiring, I chose a vegetarian option one of the nights- probably my most memorable vacation meal.

Authenticity & Character
Room felt like a slightly upgraded dorm room. With limited toilet paper, and wanting us to throw toilet paper in trash, access to a bidet would be a thoughtful touch. I desperately wanted a more “Tico” experience- traditional rocking chairs would be a beautiful touch to the sprawling deck.
Location
Remote- limited opportunity to explore the town- almost required dine-in at restaurant (which wasn’t a “bad thing,” just got “spendy,” but worth it!) However, great opportunity for rooftop bonfire, landscape views, sunset and star gazing!
Staff
Addressed above. Wait and Restaurant staff was top-notch.
Cleanliness & Comfort
Chillier than expected- no heater- limited blankets. Traveled with carry-on, limited space for warm clothing, had to get creative. It was fine. Curious toilet paper practices, could be cozier. BEAUTIFUL soaps and lotion. We upgraded room, in exchange we received a massively huge bathroom with vapid space- it was really “strange,” design-wise. Deck/Patio could embrace more ambiance as it is stunning and has amazing potential- it does have a coziness, which could inspire guests to linger with morning coffee, etc. In room coffee access was also very limited/scarce.
Ti-fakara Boutique Hotel
La Fortuna

Beautiful up to date inspiring room, quaint, secluded, with rainforest experience- lots of birds, sloth and monkey spotting. LOVELY breakfast dining, nice dinner experience- service staff had warm and kind hospitality. Awesome night time guided walk, attentive staff. Walking distance to Fortuna Waterfall. Overall, BEST lodging experience.

Authenticity & Character
Small, quaint, simple, attentive, good attention to detail, good quality of facilities and grounds! Ti-Fakara seems to understand what they have to offer and embrace it with simplicity and authenticity- not over-reaching- trying to be something they can’t, understanding there is a lot of competition and they offer a unique slice of experience.
Location
Away from downtown, walkable distance to Fortuna Waterfall, surrounded by rainforest.
Staff
Reception staff (Esther), wait staff (Antonio), electricians/maintenance and cleaning staff were particular standouts.
Cleanliness & Comfort
Rooms were so thoughtfully cleaned! So appreciative of the care put into the rooms.
Activity Reviews
TreeTram, Hanging Bridges & Zipline Adventure
TreeTram, Hanging Bridges & Zipline Adventure
Monteverde

Everyone was very friendly and the views were beautiful. Also, a very informative nature walk with Alex. Would visit again.

Quality of Experience
See above
Guides, Drivers and Staff
See above
Transport
Private Boat Seaside Adventure (Seasonal)
Private Boat Seaside Adventure (Seasonal)
Sámara

Ok- next to the white water rafting… this experience might take the “gold star.” We were SO FORTUNATE to have Christopher as our guide once again, so he knew our family. He had a lovely crew. Josué and Yosuel (sp?). We had the most BEAUTIFUL experience and hands-down the best Christmas day of my life. Dolphins, whales, sea turtles, fish, invertebrates, coral reef. Snorkeling was top-notch and we tried out different locations.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Beaches Around Sámara
Explore the Beaches Around Sámara
Sámara

Really beautiful tropical experience. So many tourists. 😂

Quality of Experience
Setting. Landscape.
Werner Sauter Biological Reserve Hike
Werner Sauter Biological Reserve Hike
Sámara

Christopher was a great guide. Great to be exposed to the land/botanical landscape of the “dry side” of the rainforest. Fun to get out, exercise, break a sweat and to be taught local knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Río Balsa Whitewater Rafting Adventure
Río Balsa Whitewater Rafting Adventure
Arenal/La Fortuna

Maybe our best/most fond Costa Rica adventure… on par with the Arenal hike.

Quality of Experience
Food
LOVED the family style (all guides, all tourists and restaurant together as one) feel of this TRADITIONAL Costa Rican meal after whitewater rafting. A special memory!
Guides, Drivers and Staff
We especially loved that Jorge was with us from pick up to drop off, meaning he was ALSO our white water rafting rover guide. He was spectacular! 🌟 Driver was knowledgeable of roads and very safe. Vehicle was comfortable.
Transport
Teamwork between drive and guide. Good knowledge of roads.
Arenal Volcano Hike & EcoTermales Hot Springs Visit with Meal
Arenal Volcano Hike & EcoTermales Hot Springs Visit with Meal
Arenal/La Fortuna

Herson was just the BEST guide. We saw so much and were provided so much knowledge and wisdom of the land. Beautiful views. Great exercise. Ecotermales was nice. Super touristy- as was everything in Fortuna. Glad we went in the evening. Meal was delicious. Staff seemed somewhat annoyed/exhausted of tourists. 😂

Quality of Experience
The hike of Arenal with Herson.
Guides, Drivers and Staff
Knowledgeable and Engaging. Wanting to teach.
Transport
Nice vehicle, knowledge of roads, safe driving.
Self-Guided Hike to La Fortuna Waterfall
Self-Guided Hike to La Fortuna Waterfall
Arenal/La Fortuna

Go early. Huge amounts of tourists. Staff seemed annoyed.

Quality of Experience
The beauty and power of waterfall and walk down and up masked any other “curiosity.”
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Dec 30, 2025

Thank you so much for the review, G! 🙌

I couldn’t agree more—Tifakara is truly a gem 💎, and I’m so glad you enjoyed your time there!

I agree, we have the best team, and I'm so glad we were able to assist you every step of the way from the planning process, booking team, and in-trip support!

Your feedback is incredibly helpful for future travelers, and I apologize for the issue with the car rental. We really appreciate you sharing that—it helps us continue improving the experience for everyone 😊

I hope to see you on a future adventure! 🙌

Marcela was amazing and instrumental our Child adventure!!...
Chile | Dec 18 - Dec 27, 2025

rosario
rosario v.
Newark, NJ | Reviewed on Dec 30, 2025
Marcela was amazing and instrumental in planning our excellent Chile adventure. She was always ready with excellent ideas and understood exactly how we wanted to spend our time as a family enjoying the sites. Every detail was taken into consideration with care from who was picking us up, at what specific time and for how long and even what up bring or wear was included in the detailed information that Marcela offered. We had a very last minute change in our family where a different family... Read more

Marcela was amazing and instrumental in planning our excellent Chile adventure. She was always ready with excellent ideas and understood exactly how we wanted to spend our time as a family enjoying the sites. Every detail was taken into consideration with care from who was picking us up, at what specific time and for how long and even what up bring or wear was included in the detailed information that Marcela offered. We had a very last minute change in our family where a different family member came and in less than 4 days from our arrival Marcela quickly adapted and helped us make all of the travel arrangements with the flights saving us time, money and making it hassle free , we are so grateful to Marcela and the KimKim.com staff for our amazing travel adventure that went without any issues over 10 days and varius regions : Santiago, Puerto Monnt, Puerto Natales, Valparaiso , Torres del Paine to Puerto Varas- we did kayaking, ride and beer, hiking around volcanoes all lifetime memories we will never forget!! Thank you.

Hotel Reviews
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

Rooms where clean, the temperature in the rooms was not able to be controlled and the window open a slight bite to let air in thankfully, the staff was professional.

Authenticity & Character
Location
Cr
Staff
Cleanliness & Comfort
Hotel Ladera
Providencia

Great central location wthe comfortable very clean beautiful rooms and friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valparaíso & Wine Tour - Private
Valparaíso & Wine Tour - Private
Santiago

Cami was an excellent guide, incredibly knowledgeable!!

Quality of Experience
Ty
Guides, Drivers and Staff
Transport
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

Sebastian was an excellent guide for this adventure!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bike & Beer
Bike & Beer
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Vicente Pérez Rosales National Park
Day Trip to Vicente Pérez Rosales National Park
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking on Reloncaví Fjord
Kayaking on Reloncaví Fjord
Puerto Varas
Quality of Experience
By
Food
Guides, Drivers and Staff
Transport
EcoCamp Wildlife Safari Farewell
EcoCamp Wildlife Safari Farewell
Chile
Quality of Experience
Fr
Food
Guides, Drivers and Staff
Transport
EcoCamp Wildlife Safari Sunday
EcoCamp Wildlife Safari Sunday
Torres del Paine
Quality of Experience
Food
Guides, Drivers and Staff
Transport
EcoCamp Wildlife Safari Wednesday & Saturday
EcoCamp Wildlife Safari Wednesday & Saturday
Torres del Paine

The best way to experience Torres del Paine!!! Amazing staff, food , accommodations. Everyone here is very passionate about where they work and serve- amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Everyone is passionate about their work and keeping everyone safe and having the very best experience!
Transport
Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on Dec 30, 2025

Hola Rosario,
Thank you so much for your review. It was a big pleasure meeting you, and I’m very happy to hear that you and your family enjoyed the trip.

I hope you’ll all be able to return to Chile soon, Lauren included, to discover new highlights such as the Atacama Desert, Easter Island, and our ski resorts.

Qué tengan un espléndido fin de año y espero saber de ustedes pronto,
Marcela

Overall a wonderful trip to Australia. Knowl...
Australia | Nov 18 - Dec 3, 2025

B
Brenda B.
Lake Oswego, OR | Reviewed on Dec 30, 2025
Overall a wonderful trip to Australia. Knowledgeable guides, most tours were small, reliable drivers. Paula listen to what and wanted and expected from our trip. Would use them again. Brenda B. Read more

Overall a wonderful trip to Australia. Knowledgeable guides, most tours were small, reliable drivers. Paula listen to what and wanted and expected from our trip. Would use them again.

Brenda B.

Hotel Reviews
Clarion Suites Gateway
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peninsula Boutique Hotel
Port Douglas
Authenticity & Character
Location
Very close to the town of port Douglas, nice to be able to walk to various restaurants.
Staff
Cleanliness & Comfort
PARKROYAL Darling Harbour
Sydney
Authenticity & Character
Location
What is it was the location, nice hotel
Staff
Cleanliness & Comfort
Activity Reviews
Melbourne Private Transfer Airport to Hotel
Melbourne Private Transfer Airport to Hotel
Australia
Quality of Experience
R
Guides, Drivers and Staff
Transport
Morning Best of Melbourne Bike Tour
Morning Best of Melbourne Bike Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Port Douglas Private Transfer Port Douglas Hotel to Airport
Port Douglas Private Transfer Port Douglas Hotel to Airport
Australia
Quality of Experience
Y
Guides, Drivers and Staff
Transport
Full Day Great Ocean Road Tour with Lunch
Full Day Great Ocean Road Tour with Lunch
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Private Mornington Wine & RareHare Lunch
Full Day Private Mornington Wine & RareHare Lunch
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Melbourne Private Transfer Hotel to Airport
Melbourne Private Transfer Hotel to Airport
Australia
Quality of Experience
D
Guides, Drivers and Staff
Transport
The
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia
Quality of Experience
R
Food
Guides, Drivers and Staff
Transport
Morning Private YOUR Wildlife Habitat Tour
Morning Private YOUR Wildlife Habitat Tour
Port Douglas

Would not having any food on this tour

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Port Douglas
Quality of Experience
Food
Guides, Drivers and Staff
J
Transport
Port Douglas Private Transfer Airport to Port Douglas Hotel
Port Douglas Private Transfer Airport to Port Douglas Hotel
Australia
Quality of Experience
T
Guides, Drivers and Staff
Transport
Sydney Private Transfer Hotel to Airport
Sydney Private Transfer Hotel to Airport
Australia
Quality of Experience
K
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
I
Guides, Drivers and Staff
Transport
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Private Transfer Airport to  Hotel
Sydney Private Transfer Airport to Hotel
Australia
Quality of Experience
The
Guides, Drivers and Staff
Transport
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney
Quality of Experience
T
Guides, Drivers and Staff
Transport
Harbor Experience Cruise
Harbor Experience Cruise
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Jan 05, 2026

G'day Brenda,

Thank you so much for taking the time to share your review and feedback. I truly appreciate it.

I’m so glad your trip to Australia finally came to fruition after rescheduling — it was a pleasure working with you. If you ever plan to travel again, it would be my absolute pleasure to assist you. You have my email and phone number, so please don’t hesitate to stay in touch.

With appreciation and thanks,
Paula

Second trip built on first ...
Portugal | Dec 27 - Dec 29, 2025

Rebecca and Russell
Rebecca and Russell F.
Princeton, NJ | Reviewed on Dec 30, 2025
This was the second trip to Portugal Coraima helped us plan. She spent a lot of time on the first trip helping me travel with my 80 year old father who has physical limitations. The second trip was effortless because she knew us, incorporated feedback and adjusted the logistics on our return trip to engage two 20-something sons. Shout out to our KimKim team… until next time. :0) Read more

This was the second trip to Portugal Coraima helped us plan. She spent a lot of time on the first trip helping me travel with my 80 year old father who has physical limitations. The second trip was effortless because she knew us, incorporated feedback and adjusted the logistics on our return trip to engage two 20-something sons. Shout out to our KimKim team… until next time. :0)

Hotel Review
PortoBay Marquês
Lisbon

Nice hotel, very attentive staff.

Authenticity & Character
Location
Close to Christmas market and nice neighborhood if you don’t want to be downtown. Easy access to roads for day trips.
Staff
Early check in with bags waiting on our room, attentive to small special requests.
Cleanliness & Comfort
Activity Reviews
From Palaces to the Edge of Europe – Sintra & Cabo da Roca
From Palaces to the Edge of Europe – Sintra & Cabo da Roca
Lisbon

Sintra is beautiful, drive to coast was interesting. Luis was a great tour guide- experienced, loves Portugal and the language, a natural teacher. He adjusted our plans to skip shopping for sights.

Quality of Experience
Guides, Drivers and Staff
Transport
Van big enough to accommodate a wheelchair and 7 people with plenty of personal space.
Private Tuk-Tuk Experience Along the 28 Tram Route
Private Tuk-Tuk Experience Along the 28 Tram Route
Lisbon

Excellent tour guide- went out of his way to pick us up at hotel given we had a senior traveler, brought blankets for the cold, gave a tour of the tram 28 line but also took small detours to show us the neighborhoods, informative discussion sharing history and answering questions.

Quality of Experience
I
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Jan 12, 2026

Thank you so much for this lovely review, Rebeca! It truly means a lot to hear how your travels evolved with your family and that we could support you across such different trips and needs. Planning a journey that worked well for your father, and then seamlessly adapting it to engage your sons on the next adventure, is exactly the kind of thoughtful, personalized travel we strive for. Until next time!!
Coraima

We love Farrid our driver!
Morocco | Dec 19 - Dec 29, 2025

G
Grant P.
Dallas, TX | Reviewed on Dec 30, 2025

We love Farrid our driver!

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Jan 02, 2026

Hello Grant,

Thank you so much for your kind words! 😊
We’re truly happy to hear that you loved Farrid, he’ll be very proud to read this. We’ll be sure to pass along your appreciation.

Wishing you many more wonderful memories!

Best,
Hamza

Everyone was great.
Costa Rica | Dec 20 - Dec 29, 2025

S
Savlador L.
Newark, NJ | Reviewed on Dec 30, 2025
Everyone was great. Read more

Everyone was great.

Hotel Reviews
Auténtico Hotel
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dreams Lodge Monteverde
Santa Elena
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Jan 02, 2026

Hello!

That’s great to hear! 😊
I’m really happy everything went well. Please let me know if there’s anything else I can help you with, now or in the future.

Bucket List Trip to India & Bhutan
India | Nov 20 - Nov 29, 2025

Tina
Tina C.
Friendswood, TX | Reviewed on Dec 30, 2025
Ravi was so patient with me going back and forth one zillion times to get the trip itinerary just the way I wanted it! He was very accommodating and his quick and constant communication was greatly appreciated. We had a couple of hiccups during the trip with our driver who did not speak great English and an unnecessary detour on our route during one particularly long travel day, but overall, the trip was relatively seamless. We were traveling with our two kids (ages 11 & 12) and we always... Read more

Ravi was so patient with me going back and forth one zillion times to get the trip itinerary just the way I wanted it! He was very accommodating and his quick and constant communication was greatly appreciated. We had a couple of hiccups during the trip with our driver who did not speak great English and an unnecessary detour on our route during one particularly long travel day, but overall, the trip was relatively seamless. We were traveling with our two kids (ages 11 & 12) and we always felt safe and well taken care of during our trip. We had a very large van with cold AC for the entire journey that we were very thankful for, as the days got warm. We visited the golden triangle in India, and we hiked Tiger's Nest in Bhutan. All of the guides were wonderful. Everyone showed up on time and kept things on our tight timeline. Overall, it was a bucket list trip of a lifetime, and I would recommend Ravi to plan your dream trip to India & Bhutan!

Hotel Reviews
Le Meridien Riverfront Paro
Paro

This hotel is amazing in every way! The staff goes above and beyond to make sure you are comfortable and enjoying your stay. They were so kind to our kids, and our kids both still talk about how lovely the people and staff were at the hotel. We all absolutely loved it! The views are incredible, food is great, location is very close to the airport and town, and again, the staff is excellent in every way! I would highly recommend this hotel to anyone staying in Bhutan.

Authenticity & Character
Location
Staff
Staff was the absolute best!!!
Cleanliness & Comfort
Taj Sawai Ranthambore

We booked the two bedroom because we had our two children with us and the first night of arrival was horrible. There was a wedding going on at the hotel next door that was blaring loud music until 11 pm. It kept us and our children awake after a very long travel day and the hotel offered nothing in compensation for it. They said sorry, can't do anything about it, and left it at that. The room had a king bed in one room and two beds in the second room that sleeps 4 people. However, they charge an excessive fee for the 4th person, which is ridiculous. Overall, service was lacking, the room was a bit musty, and the hotel doesn't seem to care if you're happy or not. I would not recommend the hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Oberoi Amarvilas
Agra

It was the most incredible hotel we've ever stayed at! The service and attention to detail was unlike anything we've ever seen! The views of the Taj from the lobby and our room were magical! We loved everything about this hotel and would highly recommend!

Authenticity & Character
Location
They provide golf cart transportation to the Taj
Staff
Cleanliness & Comfort
Local specialist: Ravi Tickoo
Ravi
Ravi Tickoo
Local specialist in New Delhi | Replied on Dec 30, 2025

Dear Tina,
Thank you so much for your wonderful review and kind words. I’m truly delighted to know that your family had such a memorable and safe journey through India and Bhutan, and that the trip became a special experience for all of you.

I sincerely appreciate your kind words about our dedication and communication. Your feedback is very valuable to us and helps us continue refining every journey to make it even smoother.

Thank you once again for trusting me with your travels. I would be delighted to welcome you and your family again in the future.

Warm regards,
Ravi Tickoo

This was a great trip!
Brazil | Dec 14 - Dec 23, 2025

E
Esther B.
Brooklyn, NY | Reviewed on Dec 30, 2025

This was a great trip. The Pousada Sandi in Paraty was a highlight. We enjoyed all our guides. Bruno was there every step of the way when needed.

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Dec 30, 2025

Hi Esther
I am very happy that you enjoyed the trip. Thank you very much for your trust.
Have an excellent 2026!!!

Incredible Patagonia
Patagonia | Dec 15 - Dec 26, 2025

Vivian
Vivian L.
Vienna, VA | Reviewed on Dec 29, 2025
I first came across Erin’s name while researching for our Patagonia trip December of 2025. While reading a ton of travel blogs and ideas, there was an article written by her with various itineraries laid out and it gave me the most succinct summary of what the highlights are and helped me with a more concrete idea of what I want for our itinerary. I proceeded to contact a few companies including kimkim to help make it into reality. Imagine my excitement when I heard from Erin. Of the... Read more

I first came across Erin’s name while researching for our Patagonia trip December of 2025. While reading a ton of travel blogs and ideas, there was an article written by her with various itineraries laid out and it gave me the most succinct summary of what the highlights are and helped me with a more concrete idea of what I want for our itinerary. I proceeded to contact a few companies including kimkim to help make it into reality. Imagine my excitement when I heard from Erin. Of the responses I received from many companies, hers unsurprisingly were the most informative and constructive. Over the next few weeks we went back and forth with my many questions, and Erin’s always helpful advice and suggestions. By the time the itinerary was drafted, I was beyond impressed by how well put together it was. Every detail, no matter how small, was included, such as every leg of transfer, lunch packs for hiking or traveling days, and how to incorporate another traveler into a part of the itinerary. I am a detail oriented person and I had very little to nitpick on.

Throughout the planning phase, Erin not only provided great recommendations, she was also always responsive, cheerful, professional while personable. She was also realistic in her advice which is truly appreciated. Once our trip commenced, she and her colleague Jessica were always there for us. Everything went smoothly. We never had a late pick up or missed lunch. The arranged drivers and the boat transfers worked like clockwork. The hotels recommended were comfortable and exactly what we needed after long windy hiking days of Patagonia. The company provided an emergency contact which Jessica monitored. While we had no issues, I had random thoughts or questions throughout the trip due to weather, and Jessica would always answer within 15 minutes and we loved having the lifeline to reach back to.

Overall, it has been a fantastic experience working with Erin and Jessica. They helped making our dream of Patagonia a reality and made it into an unforgettable experience.

Local specialist: Erin Wiley

What an absolute pleasure and peace of mind t...
Galapagos Islands | Dec 21 - Dec 27, 2025

Sonya
Sonya C.
Ashburn, VA | Reviewed on Dec 29, 2025

What an absolute pleasure and peace of mind to work with Paul and the many members of our Galapagos crew to create one of the most memorable and visually stunning vacations our family has ever been on. From the beginning, Paul was so easy to work with, polite, immediately responsive, and was able to cater to some last-minute changes during the trip, which was so deeply appreciated. Our naturalist guides were friendly, fun and knowledgeable. We loved the excursions as well as the cute hotels that we stayed in. I could not recommend this group more highly!

Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Dec 30, 2025

Dear Sonya,

Thank you so much for your kind words. I’ll be sure to share them with the team! I’m happy to hear that your trip to the Galapagos will remain one of your family’s most memorable experiences. It was a pleasure helping you enjoy the incredible wildlife and natural beauty of the Galapagos, and I hope you’ll be able to visit us again in the future. 🤗🐢

Wishing you and your family all the best!
Paul, your friend from Ecuador

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