Kimkim Trip Reviews

4.8
Based on 18,234 ratings
Read 18,234 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Fabio was fantastic.
Italy | Sep 23 - Oct 3, 2025

S
Steve F.
Los Angeles, CA | Reviewed on Oct 06, 2025

Fabio was fantastic.

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Oct 09, 2025

Hello Steve,

Thank you so much for your kind words! It was a pleasure assisting you and your group. I look forward to helping you again on your future Italian adventures. Wishing you all the best!

Arrivederci,
Fabio

Great trip....
Brazil | Sep 17 - Oct 2, 2025

D
Dennis H.
Portland, OR | Reviewed on Oct 06, 2025

We're seniors who do a lot of international travel. Just finished a Brazil trip --Amazon, Pantanal, Iguazu Falls--that KimKim and our greatly appreciated organizer, Bruno, put together.

It was terrific!! Superbly organized, and the guides in each area were excellent. Lodging (except for one) was excellent, guides were great, drivers were spot on in each area.

Couldn't recommend them more highly.

Dennis Hanson

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Oct 06, 2025

Hello Dennis,
I am very happy that you enjoyed the trip. Thank you so much for your trust.
All the best to you!!!
Bruno

Jeff reviewed for us both. We had a few item...
Spain | Sep 20 - Sep 29, 2025

Gayla
Gayla R.
Los Angeles, CA | Reviewed on Oct 06, 2025
Jeff reviewed for us both. We had a few items for feedback which we will schedule a quick call to discuss! Thank you for the wonderful communication and follow up. Our team was wonderful and response time was on target! Read more

Jeff reviewed for us both. We had a few items for feedback which we will schedule a quick call to discuss! Thank you for the wonderful communication and follow up. Our team was wonderful and response time was on target!

Hotel Review
Hotel Gravina 51
Sevilla

The hotel and staff were fantastic! They all were, however the staff was especially great here and the setting and location were optimal!

Authenticity & Character
Lovely setting and staff
Location
Easy walking to everything!
Staff
Eugene and Danny were awesome!
Cleanliness & Comfort
Beautiful room, very clean and great welcome gift:)
Activity Review
Private Extended Visit to Sagrada Família
Private Extended Visit to Sagrada Família
Barcelona

Our visit to the Sagrada Família in Barcelona was amazing. The guide was knowledgeable and provided insightful information. However, having two tours in a day made it a bit overwhelming, with lots of walking and information to take in. If I were to do it again, I might book just one tour per day to have a more relaxed experience.

Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Oct 09, 2025

Gayla, thank you so much for your kind words about your experience with us at kimkim 😊 it was so much fun meeting your group and working with you all! I'm happy to read our communication flow was wonderful — it's one of our priorities! I hope this trip has left your group ready to plan your next international trip together!
Coraima

Cycling Dalmatian Coast - Scenery, Seafood, Service! ...
Croatia | Sep 18 - Sep 27, 2025

M
Mary D.
Seattle, WA | Reviewed on Oct 06, 2025
Dalmatian Coast - Scenery, Seafood, Service!
Best Cycling Croatia – Southern Dalmatian Islands, Pelješac with Ston and Dubrovnik
The 7 day cycling trip on the Coast and surrounding islands turned into a "trip of a lifetime" experience. All of the logistics were taken care of, accommodations were lovely and ferry bookings were seamless. We started with a group phone call to Robi early in the year and he went over what we could expect from his company and he delivered.
Borna was our... Read more

Dalmatian Coast - Scenery, Seafood, Service!
Best Cycling Croatia – Southern Dalmatian Islands, Pelješac with Ston and Dubrovnik
The 7 day cycling trip on the Coast and surrounding islands turned into a "trip of a lifetime" experience. All of the logistics were taken care of, accommodations were lovely and ferry bookings were seamless. We started with a group phone call to Robi early in the year and he went over what we could expect from his company and he delivered.

Borna was our support for our week of cycling and he was fantastic! Borna is thoughtful, kind, funny and a character. He made those tough hill climbs easier just with his vivacious personality. The cycling was a workout but the views at the top of the climbs were worth it, and then there is always the downhill reward.

It is obvious that Robi has built relationships in the regions that they offer tours. Those relationships made our trip very unique and one of a kind. Our introduction to locals, their food and their culture made for a unique experience as well as vising UNESCO heritage sites. We weren't following a large tour group, our trip was designed for that personal experience. Robi was in touch daily via whats app with recommendations for restaurants and history for each locale. We also had the chance to meet him in person, which again confirmed our decision to tour with him. Thank you Robi & Borna!!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on Oct 06, 2025

Hi Mary,

Thank you very much for your feedback, much appreciated.
It makes me happy to hear you had a great time, and that i was able to contribute. As mentioned, we are not necessarily mainstream, but we really try to show you the best there is once you come to the country. Yes, over the years i met lots of good people around :)
It was a pleasure meeting you, and i am happy to hear I contributed to the experience. I always appreciate and award the trust!
THANK YOU.
Many regards from Croatia!
Best
Robi

Tuscany and the Italian Riviera
Italy | Sep 19 - Oct 4, 2025

L
Larry N.
Atlanta, GA | Reviewed on Oct 06, 2025
I elected on this trip to use kimkim rather than book things myself as I generally do. It was a very good decision. Irene curated an excellent 16 day tour of Tuscany and the Italian Riviera. Their partner in Italy, Travel 12 was very responsive to any questions that surfaced during the trip. One example, there was a rail strike on the last day of our trip. Travel 12 researched and rebooked us on a train that would not be impacted by the strike. Irene and I had numerous exchanges about the... Read more

I elected on this trip to use kimkim rather than book things myself as I generally do. It was a very good decision. Irene curated an excellent 16 day tour of Tuscany and the Italian Riviera. Their partner in Italy, Travel 12 was very responsive to any questions that surfaced during the trip. One example, there was a rail strike on the last day of our trip. Travel 12 researched and rebooked us on a train that would not be impacted by the strike. Irene and I had numerous exchanges about the itinerary, she listened to my needs and crafted a truly outstanding experience. Her intimate knowledge of the area was particularly helpful in finalizing our itinerary. Every driver was either on time or early and extremely professional. The tours, particularly the Uffizi, the city walking tours, the Brunello winery tour and Cinque Terre tour were outstanding. All private and all with outstanding guides. Finally, I feel pretty certain that due to kimkim's and Travel 12's relationships with hotels and local tour operators that we received the best rooms and guides. I highly recommend both Irene and their local partner Travel 12 if you are planning a trip to Italy.

Activity Reviews
Brunello di Montalcino Wine Tour
Brunello di Montalcino Wine Tour
Italy

We are both wine lovers, and the Brunello winery tour was fantastic. We visited two wineries and had an amazing private lunch at Violetta which was one of the best meals we had on our entire trip. Our guide added a bonus, a short visit to Pienza which we both wanted to see and certainly appreciated his flexibility.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Florence Walking Tour
Florence Walking Tour
Florence

We always like to get some orientation to a city when we arrive and the walking tour of Florence was excellent.

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Oct 10, 2025
Dear Larry, I’m absolutely thrilled to hear that you enjoyed your journey!
Thank you so much for your kind words for me and the entire Travel 12 team, it truly means a lot.
It was a real pleasure working with you and introducing you to some of my favorite places in Italy. I’m delighted that everything came together so smoothly and that you had such a memorable experience. I hope to have the pleasure of reconnecting in the future to craft another inspiring adventure for you — perhaps in... Read more

Dear Larry,

I’m absolutely thrilled to hear that you enjoyed your journey!
Thank you so much for your kind words for me and the entire Travel 12 team, it truly means a lot.

It was a real pleasure working with you and introducing you to some of my favorite places in Italy. I’m delighted that everything came together so smoothly and that you had such a memorable experience.

I hope to have the pleasure of reconnecting in the future to craft another inspiring adventure for you — perhaps in another beautiful corner of Italy or Greece.

Wishing you many wonderful travels ahead!

Warm regards,
Irene

Nhung was our travel agent during our Septemb...
Vietnam | Sep 21 - Sep 29, 2025

T
Tahirih S.
Newark, NJ | Reviewed on Oct 06, 2025
Nhung was our travel agent during our September 2025 trip to Vietnam . She did an excellent job. The guides and rides were always on time and the guides did a fantastic job. A typhoon was scheduled to hit La Han Bay during our trip. Our agent quickly changed our trip so we could go to La Han Bay before it arrived. We were grateful for this change. La Han Bay was gorgeous and worth the trip and change of plans. Our agent was in close contact with us during this time and was watching the... Read more

Nhung was our travel agent during our September 2025 trip to Vietnam . She did an excellent job. The guides and rides were always on time and the guides did a fantastic job. A typhoon was scheduled to hit La Han Bay during our trip. Our agent quickly changed our trip so we could go to La Han Bay before it arrived. We were grateful for this change. La Han Bay was gorgeous and worth the trip and change of plans. Our agent was in close contact with us during this time and was watching the weather and government announcements. She changed our hotels for us and our flights. This allowed me to enjoy my family and the experience and not have to try to arrange all of this. Thank you for the fantastic trip, Ms. Nhung.

Thank you also to Huyen for organizing the trip at the beginning.

Local specialist: Tran Nhung

Great trip to Spain!
Spain | Sep 26 - Oct 4, 2025

MC
MC B.
Ashburn, VA | Reviewed on Oct 06, 2025
Our trip to Spain was wonderful! We thought all of our hotels were exactly what we asked for. Breakfast in Granada and Seville were both a little thin on options but that just might be the average in Spain. All of our guides were very good (would recommend all of them) but Ruben at the Alhambra was the best. Jesus was an amazing driver and human and we really enjoyed our day with him. If we had a do-over, we would have not gone to Nerja and Frigiliana - there wasn't enough for us to do there... Read more

Our trip to Spain was wonderful! We thought all of our hotels were exactly what we asked for. Breakfast in Granada and Seville were both a little thin on options but that just might be the average in Spain. All of our guides were very good (would recommend all of them) but Ruben at the Alhambra was the best. Jesus was an amazing driver and human and we really enjoyed our day with him. If we had a do-over, we would have not gone to Nerja and Frigiliana - there wasn't enough for us to do there and both were more touristy than we like. Instead we would have done an additional day in Seville - both of us wanted more time there. Overall, a great trip - Anita did a wonderful job at planning it for us. Any changes we would make are only because we know more now that we have visited.

Hotel Reviews
H10 Villa de la Reina
Madrid

We were only here for one night. It is right on Grand Via, so right in the middle of things. Made it easy to walk to what we wanted to eat/see.

Authenticity & Character
It's pretty but not a historic property.
Location
Right in the City Center - very walkable
Staff
Had very little contact except for check-in and the AC issus
Cleanliness & Comfort
The beds were very comfortable. Our room was very hot and we had to ask the front desk for help to turn it on, since it wasn't at all intuitive.
Las Casas de la Judería
Seville

We loved our stay here. The hotel is absolutely beautiful. Our room was enormous with our own private courtyard. The local was great.

Authenticity & Character
So beautiful. It has a roof top pool and bar. While it is a little dated, it is an amazing space.
Location
Right in the middle of old town and very walkable to tons of attractions and other neighborhoods
Staff
They were nice but we didn't have much interaction with them.
Cleanliness & Comfort
While our room was absolutely enormous with a sitting room and a private courtyard the bed was very, very hard. Also, the courtyard and some of the other (lovely) public spaces had either very little or very uncomfortable furniture so while it is great that they are there, not super usable.
Hotel Casa Morisca
Granada

Beautiful, very small hotel with a great location. Breakfast could be a little bit better with some more options.

Authenticity & Character
Absolutely beautiful. Our room was on the third floor with a view of the Alhambra. A very old building with so much of the original character maintained.
Location
Right in the heart of the old part of the city. So walkable to the Alhambra and the City Center. Easy access to restaurants, etc.
Staff
The staff was fine but not overly helpful. But that said we didn't ask for much
Cleanliness & Comfort
The room was small but lovely. The bathroom is a little dated. Not a good room for anyone with mobility issues but fine for us.
Activity Reviews
Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid

We cancelled this tour since I wasn't feeling well.

Córdoba Revealed: From Mezquita to the Alcázar
Córdoba Revealed: From Mezquita to the Alcázar
Seville

Our guide was great and Cordoba was beautiful but I think the tour could be done in about 2 hours.

Quality of Experience
The old town of Cordoba is so beautiful and the history is fascinating.
Guides, Drivers and Staff
She was great and taught us a lot.
Monumental Seville on Foot & Visit Real Alcázar
Monumental Seville on Foot & Visit Real Alcázar
Seville

Got a very good overview of Seville and learned a lot of the Alcazar.

Quality of Experience
Guides, Drivers and Staff
Our guide was very nice and super informative
Exploring Granada’s Iconic Alhambra & Generalife Gardens
Exploring Granada’s Iconic Alhambra & Generalife Gardens
Spain

The Alhambra is incredible. I am so glad we opted for a private tour.

Quality of Experience
Guides, Drivers and Staff
Ruben was our favorite guide - so much information and very interesting
Granada Tapas Walk:  Gastronomic Experience
Granada Tapas Walk: Gastronomic Experience
Granada

Had a great time and ate some very good food. Nice variety of restaurants.

Quality of Experience
Food
Food was great!
Guides, Drivers and Staff
Armando was very nice and taught us a lot about tapas and Granada.
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 06, 2025

Hi MC and Tom, thank you so much for your wonderful review! I’m happy to hear that you enjoyed your trip to Spain and that Ruben and Jesus made such a positive impression, both of them are truly exceptional at what they do. I also appreciate your honesty regarding Nerja and Frigiliana, it's a very helpful insight for future planning. Thank you again for trusting me with your travel plans, and I hope we have the chance to plan another adventure for you soon!
I wish you all the best! 🍷Anita

Room with a sofa bed? At check-in make certain that they made up the bed!
Italy | Sep 22 - Oct 3, 2025

Rosemarie
Rosemarie M.
Newark, NJ | Reviewed on Oct 06, 2025
LOCAL SPECIALIST Erini. Very good but could have made clear about time between drop-off and check-in. Ciara. Very quick attention to our needs. ACCOMMODATIONS: Alberobello 5/5 stars. Gorgeous interior, clean, newly renovated, all amenities, great communication with host. Only negative was spotty wifi. Lecce 3/5 stars. Room was not ready for us. Sofa bed was not made up. No drinking glasses. No kleenex. Only one trash can. Not particularly clean. Ants on the dresser. Could not check in until 4... Read more

LOCAL SPECIALIST Erini. Very good but could have made clear about time between drop-off and check-in. Ciara. Very quick attention to our needs. ACCOMMODATIONS: Alberobello 5/5 stars. Gorgeous interior, clean, newly renovated, all amenities, great communication with host. Only negative was spotty wifi. Lecce 3/5 stars. Room was not ready for us. Sofa bed was not made up. No drinking glasses. No kleenex. Only one trash can. Not particularly clean. Ants on the dresser. Could not check in until 4 pm. We arrived at 2 pm. Host was not on the premises. We were on the sidewalk with our luggage. Luckily a guest was leaving and she let us in and we left our luggage unattended in the foyer. Only positive was a nice large terrace at the back of the building. Would never stay there again. Bari 4/5 stars. Nice interior, clean, all amenities. Room was not ready for us. Sofa bed was not made up. AC not working and they came right away to fix. Good communication with host. Stairs very narrow and steep. GUIDES/EXPERIENCES: Alberobello Annarita B+. Matera Luigi A. Bread baking experience C (could have skipped it). Bottega Lucano liqueur - was skipped why? We had to pay to see a typical cave home Casa Grotta, why? Lecce Simona B. Cooking class B. Egnazia archeological park Luca A+. Bari Enzo? B. Grottaglie (my addition to the itinary) A. DRIVERS. Generally okay. English capability varied greatly. Driver (Sept 29) did not speak English! It was difficult to communicate. Most drivers did not give us their cell number. It would have made mid-route stops easier. Driver (Oct 3 leaving Bari) did not park near our accommodation to pick us up. We had to walk 10 mins to where he parked. He rolled Donna's suitcase and I had to roll my own over cobble streets. Do not understand why, since Driver (Sep 29 arriving Bari) parked close by and the host walked there to meet us.

Hotel Reviews
Porta Piccola Luxury Home
Bari

4/5 stars. Nice interior, clean, all amenities. Room was not ready for us. Sofa bed was not made up. AC not working and they came right away to fix. Good communication with host. Stairs very narrow and steep.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo dei Dondoli - Luxury Room & Apartments
Lecce

3/5 stars. Room was not ready for us. Sofa bed was not made up. No drinking glasses. No kleenex. Only one trash can. Not particularly clean. Ants on the dresser. Could not check in until 4 pm. We arrived at 2 pm. Host was not on the premises. We were on the sidewalk with our luggage. Luckily a guest was leaving and she let us in and we left our luggage unattended in the foyer. Only positive was a nice large terrace at the back of the building. Would never stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chiancole Trulli Experience
Alberobello

5/5 stars. Gorgeous interior, clean, newly renovated, all amenities, great communication with host. Only negative was spotty wifi.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking Tour of Bari
Private Walking Tour of Bari
Bari

Good tour but guide did not seem enthusiastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided tour of the Archaeological park of Egnazia
Guided tour of the Archaeological park of Egnazia
Italy

Egnazia archeological park Luca A+. One of the true highlights of this trip. Luca was awesome and gave us a 1.5 hour tour not 1.0 hour. Wish we had budgeted more time there.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Driver at your disposal to Grottaglie *
Private Driver at your disposal to Grottaglie *
Italy

A gentleman. Very helpful. Very good English

Quality of Experience
Guides, Drivers and Staff
Transport
Pasta Cooking Class and Wine Tasting in Lecce
Pasta Cooking Class and Wine Tasting in Lecce
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Guided Tour in Lecce
Private Guided Tour in Lecce
Lecce

Lecce Simona B.

Quality of Experience
Guides, Drivers and Staff
Transport
Storywalking Experience: A guided walk exploring Matera's history and food traditions from Alberobello
Storywalking Experience: A guided walk exploring Matera's history and food traditions from Alberobello
Italy

Matera Luigi A. Bread baking experience C (could have skipped it). Bottega Lucano liqueur - was skipped why? We had to pay to see a typical cave home Casa Grotta, why?

Quality of Experience
Guides, Drivers and Staff
Transport
Alberobello Guided Tour
Alberobello Guided Tour
Italy

Alberobello Annarita B+.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 14, 2025
Dear Rosemarie, Thank you very much for taking the time to share your detailed feedback — we truly appreciate it. I’m so glad to hear that you enjoyed your stays in Alberobello and Bari, as well as several of your experiences and local guides.
At the same time, I’m very sorry for the inconvenience you encountered in Lecce and for the issues with timing and communication during your transfers. We completely understand how disappointing it must have been to arrive and find the accommodation not...
Read more

Dear Rosemarie, Thank you very much for taking the time to share your detailed feedback — we truly appreciate it. I’m so glad to hear that you enjoyed your stays in Alberobello and Bari, as well as several of your experiences and local guides.
At the same time, I’m very sorry for the inconvenience you encountered in Lecce and for the issues with timing and communication during your transfers. We completely understand how disappointing it must have been to arrive and find the accommodation not properly prepared and to experience difficulty coordinating with some drivers. Please accept our sincere apologies for the frustration this caused.
Your feedback is invaluable, and we’ve already shared it with our local partners to ensure these matters are promptly addressed and do not happen again. We’re grateful for your understanding and for giving us the opportunity to make this right.
Warm regards, from all the Storywalking team

The restaurant tour in Zurich was great.Kimk...
Switzerland | Sep 17 - Sep 27, 2025

Melinda
Melinda S.
Ashburn, VA | Reviewed on Oct 06, 2025

The restaurant tour in Zurich was great.
Kimkim was very helpful

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Oct 13, 2025
Dear Mélinda,
I hope you're doing well!
I wanted to personally thank you for sharing your experience following your recent journey with KimKim. Your feedback is incredibly valuable to us, and I’ll be sure to pass along your kind words to both our team and our local partners.
It was truly a pleasure assisting you: your thoughtful approach, positive energy, and trust throughout the process made it such an enjoyable collaboration. Being part of your travel experience was an absolute...
Read more

Dear Mélinda,
I hope you're doing well!
I wanted to personally thank you for sharing your experience following your recent journey with KimKim. Your feedback is incredibly valuable to us, and I’ll be sure to pass along your kind words to both our team and our local partners.
It was truly a pleasure assisting you: your thoughtful approach, positive energy, and trust throughout the process made it such an enjoyable collaboration. Being part of your travel experience was an absolute privilege.

If you're ever thinking about your next adventure, whether that’s discovering the vibrant streets of London, soaking in the culture and cuisine of France, or enjoying the serene landscapes of Switzerland, I’d be thrilled to help you plan it.
Feel free to reach out anytime: I'd love to hear from you again!

Warmest wishes,
Clothilde

Wonderful tour of England
England | Sep 21 - Sep 28, 2025

K
Kathy T.
Ashburn, VA | Reviewed on Oct 06, 2025
Our trip to England was incredible! Kate truly listened to our interests and crafted the perfect itinerary—blending city highlights, countryside charm, and small-town experiences. In just one week, we visited palaces, farmhouses, and ancient Roman baths, and got a real feel for England’s rich history and culture. All of the travel arrangements were seamless—drivers were punctual and friendly, and our tours were fantastic. The Black Cab tour with Chris was fun and informative, and the walking... Read more

Our trip to England was incredible! Kate truly listened to our interests and crafted the perfect itinerary—blending city highlights, countryside charm, and small-town experiences. In just one week, we visited palaces, farmhouses, and ancient Roman baths, and got a real feel for England’s rich history and culture. All of the travel arrangements were seamless—drivers were punctual and friendly, and our tours were fantastic. The Black Cab tour with Chris was fun and informative, and the walking tour of Bath with Ulrich brought the city’s history and architecture to life. Every hotel was spot on for our group of three. Our favorite was the Manor House in Castle Combe—beautiful, comfortable, and topped off with a lovely afternoon tea. Kate was thoughtful, organized, and so easy to work with. I highly recommend her to anyone planning a trip to England—she made our vacation unforgettable!

Hotel Reviews
Leonardo Royal Hotel Oxford
Wolvercote, Oxford

This is your typical hotel. Rooms were clean and staff were friendly. Our first room smelled strongly of cigarette smoke. The hotel was kind enough to switch us to another room and offer a drinks card for the inconvenience. The room with two doubles was a little tight for 3 adults. In hindsight I should have requested two rooms. Included breakfast offered many options. Not easily walk-able to city center and needed to call an Uber to get around.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Manor House
Castle Combe

We truly enjoyed our stay at the historic Manor House. The staff were friendly and the accommodations were clean and comfortable. Afternoon tea was delicious and delightful.

Authenticity & Character
Extremely charming and picturesque with surrounding gardens located in a quaint English village.
Location
Staff
Cleanliness & Comfort
Abbey Hotel Bath
Bath

Great location and quick walk to cafes and pubs and sightseeing. One member of our party was a little put off by the decor, but that's just personal opinion. Otherwise the hotel was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Phoenix Hotel
London

Friendly staff, large breakfast, clean accommodations. Easy walk to lots of pubs and shopping.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Oct 12, 2025
Dear Kathy, What an absolutely wonderful message to read ❤️ Thank you so much for taking the time to share such kind words! It means the world to me to know that your trip to England turned out just as I hoped it would - full of history, charm, and those little moments that make travel so special. It was such a joy working with you and your group, and I’m thrilled that you loved the mix of city life and countryside serenity. Chris and Ulrich truly pour their hearts into what they do and... Read more

Dear Kathy,

What an absolutely wonderful message to read ❤️ Thank you so much for taking the time to share such kind words! It means the world to me to know that your trip to England turned out just as I hoped it would - full of history, charm, and those little moments that make travel so special.

It was such a joy working with you and your group, and I’m thrilled that you loved the mix of city life and countryside serenity. Chris and Ulrich truly pour their hearts into what they do and both of them will be over the moon to hear your praise 😊

And yes, The Manor House is such a gem, isn’t it? I can just picture you enjoying that afternoon tea surrounded by its timeless gardens - it’s pure magic.

Thank you again for being such a delight to plan for - thoughtful, open, and full of good energy from start to finish.

Wishing you lots of happy memories and warm cups of tea to bring you back to that Castle Combe feeling!

With all my best,
Kate

Great trip to Scotland! It was great to have...
Scotland | Sep 20 - Sep 29, 2025

K
Kirk D.
Chicago, IL | Reviewed on Oct 06, 2025
Great trip to Scotland! It was great to have all our activities and lodging planned by KimKim, and then presented to us for review and approval before committing to the trip. At every activity and lodging spot we just gave our name and the reservation was waiting for us. Dinner at The Witchery was truly special, all our lodging was top-rate, our Old Town Edinburgh guide (Katie Rae) was awesome, and our distillery tour driver (Jimmy) was very good. Read more

Great trip to Scotland! It was great to have all our activities and lodging planned by KimKim, and then presented to us for review and approval before committing to the trip. At every activity and lodging spot we just gave our name and the reservation was waiting for us. Dinner at The Witchery was truly special, all our lodging was top-rate, our Old Town Edinburgh guide (Katie Rae) was awesome, and our distillery tour driver (Jimmy) was very good.

Hotel Reviews
Cameron house

Cameron House was quite impressive with its grand resort-like feel. The architecture is stunning, almost like staying in a castle.

Townhouse Aberfeldy
Aberfeldy

Beautiful place with elevator access, great staff, and awesome food.

Authenticity & Character
Hi character, but modern features
Location
walking distance to the rest of this pretty village
Staff
Helpful and pleasant.
Cleanliness & Comfort
Activity Reviews
Exploring Edinburgh Castle
Exploring Edinburgh Castle
Scotland

Due to travel logistics and scheduling conflicts, we were unable to visit Edinburgh Castle at the initially scheduled time of 2:30 PM on the first day. The entire group couldn't arrive in time due to varying flight schedules, but I was able to switch the tickets to the next day. Coordination with all parties' flight schedules would improve the ease of executing these plans.

Loch Ness and Caledonian Canal Cruise
Loch Ness and Caledonian Canal Cruise
Inverness

One of my favorite activities! A beautiful 2-hour, relaxing and informative ride.

Speyside Distillery Tour from Inverness
Speyside Distillery Tour from Inverness
Inverness

Our driver/guide (Jimmy) was very good. The tours and tastings at the distilleries were fun and informative.

Wild Brown Trout and Grayling Fishing River Tay
Wild Brown Trout and Grayling Fishing River Tay
Scotland

Great ghillie and guides but didn't catch any fish.

Quality of Experience
Guides, Drivers and Staff
Transport
Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh

The tour was great, and Katie Rae was awesome!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Oct 12, 2025
Dear Kirk, Thank you so much for sharing your wonderful experience! I’m absolutely delighted to hear that everything went smoothly and that you enjoyed Scotland’s magic - from The Witchery’s candlelit atmosphere to the beauty of Loch Ness and the fun of your distillery adventures. I’m so glad you loved Katie Rae’s Old Town tour (she’ll be thrilled to hear it!) and that Jimmy made the Speyside whisky day such a success. And as for the fishing… well, it sounds like the trout were a bit too... Read more

Dear Kirk,

Thank you so much for sharing your wonderful experience! I’m absolutely delighted to hear that everything went smoothly and that you enjoyed Scotland’s magic - from The Witchery’s candlelit atmosphere to the beauty of Loch Ness and the fun of your distillery adventures.

I’m so glad you loved Katie Rae’s Old Town tour (she’ll be thrilled to hear it!) and that Jimmy made the Speyside whisky day such a success. And as for the fishing… well, it sounds like the trout were a bit too clever this time! They must have known you were coming and decided to play hard to get. But as the Scots say: “the best stories come from the ones that got away.” 😁

Thank you again for being such a pleasure to plan for - your good humour and great spirit made it all a delight. Here’s to more travels, good whisky, and hopefully better luck with the fish next time!

Best,
Kate

Great 10 day trip to Jordan
Jordan | Sep 24 - Oct 2, 2025

G
Graham S.
Flagami, FL | Reviewed on Oct 06, 2025
We had a thoroughly enjoyable 10 day trip to Jordan arranged by Samir and Enjoy Jordan. Our driver Amin was excellent, very knowledgeable, helpful and obliging. Petra was a highlight along with great diving in the Red Sea in Aqaba. Read more

We had a thoroughly enjoyable 10 day trip to Jordan arranged by Samir and Enjoy Jordan. Our driver Amin was excellent, very knowledgeable, helpful and obliging.

Petra was a highlight along with great diving in the Red Sea in Aqaba.

Hotel Review
City Tower Hotel - Aqaba
Aqaba

Nice hotel in a great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Samir Bishara
Samir
Samir Bishara
Local specialist in Jordan | Replied on Oct 06, 2025

Hello Graham
I hope you had a nice flight back home.
Thank you so much for your time to write down these lovely reviews, highly appreciate it. very encouraging :)
be sure you have friends in Jordan for anything you need in future.

be well and god bless.
Samir

Marocco at its best
Morocco | Sep 24 - Sep 30, 2025

C
Christian K.
Switzerland | Reviewed on Oct 06, 2025
We had a fantastic 1-week trip in Morocco thanks to the well thought through itinerary put together by Hakim. It was a full immersion into the local culture, customs and cuisine. Simply wonderful. Throughout the trip Hakim was always available which made us feel very comfortable and safe. Read more

We had a fantastic 1-week trip in Morocco thanks to the well thought through itinerary put together by Hakim. It was a full immersion into the local culture, customs and cuisine. Simply wonderful. Throughout the trip Hakim was always available which made us feel very comfortable and safe.

Hotel Reviews
Kenzi Basma Hotel
Casablanca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lina Ryad & Spa
Chefchaouen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Chergui
Marrakech
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Laaroussa
Fez medina

Amazing place

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dinner in the Stone Desert of Agafay (From and Back to Marrakech)
Dinner in the Stone Desert of Agafay (From and Back to Marrakech)
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour in Marrakech
Guided Tour in Marrakech
Marrakesh
Quality of Experience
Guides, Drivers and Staff
Transport
Food Tour & Local Gastronomy
Food Tour & Local Gastronomy
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Guided Tour in Casablanca
Afternoon Guided Tour in Casablanca
Morocco
Quality of Experience
Pop
Guides, Drivers and Staff
Ja
Transport
Cooking Workshop & Local Food
Cooking Workshop & Local Food
Morocco

Our chef Meryem was fabulous. We had such a fun time. And the food was incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour in Fes
Guided Tour in Fes
Fes
Quality of Experience
Guides, Drivers and Staff
Transport
Guided tour of Meknes
Guided tour of Meknes
Meknes
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Volubilis
Guided Tour of Volubilis
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to Fes, Volubilis & Meknes
Transfer to Fes, Volubilis & Meknes
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Guided Tour in Chefchaouen
Afternoon Guided Tour in Chefchaouen
Morocco
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hakim ALIBOUCHE
Hakim
Hakim ALIBOUCHE
Local specialist in Agadir | Replied on Oct 23, 2025

Dear Christian,

Thank you very much for your kind words!

I’m really pleased to hear that you had a fantastic week in Morocco and that the itinerary gave you a real taste of our culture, traditions, and cuisine. It was such a real pleasure organizing this journey for Luca and you, staying in touch throughout your trip. I’m glad you felt comfortable and well looked after; that’s exactly what we aim for!

Wishing you all the best in your future travels, and I hope Morocco will always hold a special place in your memories.

Best,
Hakim

Cory was amazing to work with.
Japan | Sep 28 - Oct 5, 2025

Peggy
Peggy R.
Ashburn, VA | Reviewed on Oct 06, 2025
Cory was amazing to work with. She really listed to my interests and coordinated a lovely week in Japan. Read more

Cory was amazing to work with. She really listed to my interests and coordinated a lovely week in Japan.

Hotel Reviews
Higashiyama Shikikaboku
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Okura Tokyo
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan
Quality of Experience
I personally didn't enjoy the food choices.
Guides, Drivers and Staff
The guide was geat.
Transport
A lot of walking and subway between stops. I would rather have sampled many different japanese dishes instead of only the two we tried. And neither of the two were healthy dishes.
Kintsugi Experience at Shikata Urushi, A Centuries-Old Japanese-Urushi Shop in Kyoto
Kintsugi Experience at Shikata Urushi, A Centuries-Old Japanese-Urushi Shop in Kyoto
Kyoto
Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Traditional Japanese Tea Ceremony with Kimono Wearing (Higashiyama)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Private Kyoto Temples & Gion Tour
Private Kyoto Temples & Gion Tour
Japan
Quality of Experience
I
Guides, Drivers and Staff
Transport
Tokyo Night Food Tour in Shinjuku
Tokyo Night Food Tour in Shinjuku
Tokyo
Quality of Experience
Food
Sushi
Guides, Drivers and Staff
Transport
Local specialist: Cory Varga
Cory
Cory Varga
Local specialist in Tokyo | Replied on Oct 11, 2025

Dear Peggy, thank you so much for your thoughtful words. It truly means a lot to me that you enjoyed your week in Japan. I loved planning this trip with you and really wanted it to reflect the things that matter most to you. I’m so glad it all came together in a way that felt special and meaningful.

Japan has so many layers to explore, and knowing that the experience felt so lovely for you makes me so happy. It was a real pleasure working with you, and I’m honored to have been a part of your journey.

Warm Regards,
Cory

Chefchaouen Visit
Morocco | Sep 29 - Sep 29, 2025

Corinne
Corinne b.
Atlanta, GA | Reviewed on Oct 06, 2025

Abdul was a fabulous guide. We would have walked in circles in Chefchaouen without him leading the way. Thank you for showing us your beautiful town and for the friendly conversation. It was one of the highlights of our trip!

Local specialist: Maryem Kouna (Deactivated)

Awesome trip in Rome! We had a great time and...
Italy | Sep 29 - Oct 3, 2025

Cara
Cara D.
Hot Springs National Park, AR | Reviewed on Oct 05, 2025
Awesome trip in Rome! We had a great time and many very good memories were made! Very much enjoyed the Appian way, Rooftop opera, Testaccio taste tour, Catacombs, and Three Basicals Private
Tour along with Museo Capitolini. All in 4 days! What an experience!
Read more

Awesome trip in Rome! We had a great time and many very good memories were made!

Very much enjoyed the Appian way, Rooftop opera, Testaccio taste tour, Catacombs, and Three Basicals Private
Tour along with Museo Capitolini. All in 4 days! What an experience!

Hotel Review
Hotel Navona Colors
Rome

The hotel is in a great location and has an intimate feel. Staff are helpful. That bathtub/shower situation is a bit intimidating for people our age and with some of our mobility issues.

Authenticity & Character
While somewhat austere it had a charming hreakfast
Location
Excellent. Located near so many things to see and great restaurants. Taxis easily accrssed
Staff
Staff were helpful and friendly. Although they seem to speak clear English a few of them appear to have some comprehension issues with the language
Cleanliness & Comfort
Beds are very comfortable. There is a store next door that sells most things people would need. Restaurants in walking distance. They can make arrangements for you
Activity Reviews
Small group Testaccio Market food tour
Small group Testaccio Market food tour
Rome

Great guide, fun tour

Quality of Experience
Guides, Drivers and Staff
We did not have a transport arranged which would have been nice. We arranged Ourselves to have a cab
Rooftop bar Opera show
Rooftop bar Opera show
Rome

Pleasant show

Quality of Experience
Appertizers and wine were the bomb
Guides, Drivers and Staff
We walked there
Private golf cart tour along the Appian Way and small group tour of the Catacombs
Private golf cart tour along the Appian Way and small group tour of the Catacombs
Rome

Very informative and interesting. Relaxed day and learned a lot

Quality of Experience
Fascinating history
Guides, Drivers and Staff
Very professional
Transport
On time, prompt. But there was a problem with the guide’s Golf cart. It kept dying. He was great to take us back to our hotel though
The Jubilee tour of Rome: three major Basilicas private guided tour
The Jubilee tour of Rome: three major Basilicas private guided tour
Rome

Guide was very good. Hotel pickup awesome. My only complaint would be we needdd some method to get back to our hotel rather than walking. We tried to walk but after the tour it was too much and I was in too much pain with my feet. Eventually we were able to hail a taxi

Quality of Experience
So informative and interesting
Guides, Drivers and Staff
Transport
Prompt and professional
Local specialist: Martina Venturi

Croatia 11 days Sarah and Ivan planned the perfect itinerary....
Croatia | Sep 24 - Oct 4, 2025

A
Ann P.
Atlanta, GA | Reviewed on Oct 05, 2025

Sarah and Ivan planned the perfect itinerary.
It was very organized. The drivers and tours were excellent. They responded to questions right away .
Highly recommend!

Local specialist: Ivan Cosic

Get the "private group" experience for a small family!
Japan | Sep 20 - Sep 28, 2025

Rosa
Rosa S.
Honolulu, HI | Reviewed on Oct 05, 2025
I initially sought the help of Kimkim because I knew we were ambitious in our own desires and needed to travel as efficiently as possible: We wanted to see Osaka, Hiroshima, Miyajima Island, Beppu, Kurokawa Onsen, and Fukuoka when experiencing Kyushu for the first time, and then fly to Hokkaido for Sapporo's Autumn Food Festival and a day trip to Lake Toya — all in just 2 weeks time. We had been to Japan before, and we knew how more expertise in our planning would be wise, especially since we... Read more

I initially sought the help of Kimkim because I knew we were ambitious in our own desires and needed to travel as efficiently as possible: We wanted to see Osaka, Hiroshima, Miyajima Island, Beppu, Kurokawa Onsen, and Fukuoka when experiencing Kyushu for the first time, and then fly to Hokkaido for Sapporo's Autumn Food Festival and a day trip to Lake Toya — all in just 2 weeks time. We had been to Japan before, and we knew how more expertise in our planning would be wise, especially since we insisted on private cultural experiences versus touristy attractions and crowds. Kimkim delivered on our desires and more.
Our local specialist Cannon was exceptional, and we really appreciated how he communicated with us. He made superb suggestions, was remarkably responsive and timely, and kept in touch daily during our trip. He always remained sensitive to our budget, and even sent us suggested walking routes when we were on our own leisure time. At one point, he even offered to be our translator when a medical mishap occurred, and he stepped up his behind-the-scenes updates with our guides and drivers accordingly.
Our thanks to guide Akiko (Hiroshima & Miyajima Island), driver Gong (Beppu, Kurokawa Onsen & Fukuoka), and driver Naru (Sapporo & Lake Toya): each of your added specialties added to our trip wonderfully.

Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Oct 09, 2025

Hi Rosa,
Thank you for choosing KimKim to arrange this trip for you. We deeply appreciate your trust, support, cooperation, patience, and understanding throughout the journey. Our warmest wishes go to you and your family — may happiness and health always be with you. We sincerely hope to see you on your next trip.
Best
Cannon

2 weeks in Italy: Venice, Florence, Rome, Sorrento, Cefalu
Italy | Sep 16 - Sep 29, 2025

M
MaryBeth S.
Chicago, IL | Reviewed on Oct 05, 2025
Overall, our Italy trip was wonderful. Our itinerary was packed but allowed enough down time to relax and explore each destination. Alessia, our concierge, was very attentive and did all she could to make sure everything went smoothly. We enjoyed spending time with her in Venice; she took special care selecting locations for the food tour so that we could try different local specialties. We also enjoyed the Venice walking tour. In Florence, the Tuscany tour was amazing! There was a... Read more

Overall, our Italy trip was wonderful. Our itinerary was packed but allowed enough down time to relax and explore each destination. Alessia, our concierge, was very attentive and did all she could to make sure everything went smoothly. We enjoyed spending time with her in Venice; she took special care selecting locations for the food tour so that we could try different local specialties. We also enjoyed the Venice walking tour. In Florence, the Tuscany tour was amazing! There was a communication problem regarding our transfer from Florence to Rome, the driver notified the hotel staff that he was waiting for us at the entrance but apparently didn’t communicate with the local concierge who was not yet at the hotel. The driver took us to the train station without the concierge, which led to some confusion and frustration. The concierge met us at the train station; we made our train without any issue. Once in Rome, the Colosseum tour was disappointing. The guide was unprepared and disorganized. It was a very hot day but didn’t try to find shade, spent an especially long time on Palatine Hill, leaving everyone on the tour wandering around. The tour ended about 30 mins early in the middle of the Colosseum, didn’t give us the opportunity to climb the stairs or go to the bottom floor. After this tour, there was another communication problem with the driver. Alessia contacted us with a driver change about 30 mins before the tour was to end (we were already dismissed and exploring), then a few minutes later a driver also contacted us, saying he was there. We then hurried to exit, he asked where we were, we did our best to describe our surroundings and sent pictures but failed to find him, after about 45mins of back and forth messages with the driver, struggling with WhatsApp to try to figure out how to send photos and receive phone calls, we cancelled the ride and walked back to the hotel. The Vatican City tour the following day was much better, despite being very crowded, our guide did a good job managing the group and was organized and knowledgeable. Our transfers to Sorrento and Sicily went smoothly. At our request, Alessia was able to reschedule our Capri boat tour which saved us from a rainy day. We loved the tour in Palermo, the crypts were extraordinary, and we had fun learning about the unique attractions. The guide was well educated and eager to show us around the city.
Except for some communication issues and a bad tour experience, our trip was great. One suggestion would be for drivers to communicate through the concierge and not directly with clients. This may have saved us some frustration. WhatsApp works well for text messaging, but I was unable to accept phone calls, perhaps more instruction is needed prior to travel.

Hotel Review
Hotel Artemis
Cefalu

The room was spacious and had the best shower of all of the Italian hotels we visited. Most importantly, the staff was amazing! They helped us navigate the area and recommend restaurants. One of the team members went out of his way to lend us his personal luggage scale when we were unable to find a way to ship purchased items home!

Authenticity & Character
Our room had a balcony, large enough to do yoga in the morning, there was also a roof deck with a nice view.
Location
Very centrally located, 5 min walk to the beach and restaurants or train station.
Staff
They went above and beyond to accommodate our needs.
Cleanliness & Comfort
Activity Reviews
Half Day Guided Tour of Palermo: the unknown side
Half Day Guided Tour of Palermo: the unknown side
Italy

We loved the tour in Palermo, the crypts were extraordinary, and we had fun learning about the unique attractions. The guide was well educated and eager to show us around the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

Despite being very crowded, our guide did a good job managing the group and was organized and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Small group tour of Colosseum with Arena access, Palatine Hill and Roman Forum
Small group tour of Colosseum with Arena access, Palatine Hill and Roman Forum
Rome

This tour was disappointing. The guide was unprepared and disorganized. It was a very hot day but we spent an especially long time on Palatine Hill, without the guide making any effort to find shade and leaving everyone on the tour wandering around wondering when we would move on. The guide did show us one of the special exhibits in the Forum that featured Egyptian art but didn't have much else to offer during the tour of the Forum. We were excited to explore the colosseum, she mentioned climbing the stairs but dismissed the tour group about 30 mins early in the middle of the Colosseum, without giving us the opportunity or showing us where to climb the stairs or go to the bottom floor (which she said was a separate ticket).

Quality of Experience
A guide who is energetic and personable.
Guides, Drivers and Staff
Small group Tour of Tuscany Oil & Wine Tasting with a personal sommelier
Small group Tour of Tuscany Oil & Wine Tasting with a personal sommelier
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
"Bacari" local street food tour
"Bacari" local street food tour
Italy

Alessia took note of our food and wine preferences and what we had already tried to carefully selecting locations for the food tour so that we could try different local specialties. We were able to try things we probably wouldn't have without her guidance. The salted cod was unique surprise, that we never would've found or been brave enough to try on our own.

Quality of Experience
Guides, Drivers and Staff
We had fun with Alessia, like having a friend to show us around.
Absolute Venice: group tour of the highlights including the Saint Mark's Basilica and the  Doge's palace
Absolute Venice: group tour of the highlights including the Saint Mark's Basilica and the Doge's palace
Italy

Our guide was knowledgeable on all things Venice and very patient, making sure to keep the group together and allow time to enjoy the sights without lingering too long. Her flag was very helpful in crowded places to make it easy to find her.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Replied on Oct 06, 2025
Ciao MaryBeth,
Thank you so much for taking the time to share such a thoughtful and detailed review of your Italy trip. We’re thrilled to hear that overall your journey was wonderful and that you enjoyed the balance between sightseeing and downtime. It’s especially gratifying to know that Alessia made such a positive impact on your experience—she truly loves caring for our travelers, and I will be sure to pass along your kind words to her.
We’re delighted that the Tuscany tour, your time in... Read more

Ciao MaryBeth,
Thank you so much for taking the time to share such a thoughtful and detailed review of your Italy trip. We’re thrilled to hear that overall your journey was wonderful and that you enjoyed the balance between sightseeing and downtime. It’s especially gratifying to know that Alessia made such a positive impact on your experience—she truly loves caring for our travelers, and I will be sure to pass along your kind words to her.

We’re delighted that the Tuscany tour, your time in Venice, and the excursions in Palermo were highlights, and that rescheduling your Capri boat tour worked out perfectly. These are exactly the kinds of memories we hope to create for every guest.

At the same time, I want to sincerely apologize for the communication issues with transfers and for the disappointing Colosseum tour. Your feedback is extremely valuable, and we are already addressing these points with our local partners and guides to ensure smoother coordination and higher-quality experiences in the future. We also take to heart your suggestion about having drivers communicate exclusively through the concierge—this will help us reduce confusion and save our travelers from unnecessary stress.

We are grateful that despite these challenges, you were still able to enjoy so many wonderful moments throughout your journey. Thank you again for trusting us with your Italy trip and for sharing your honest impressions—it helps us grow and continue to deliver the exceptional travel experiences you deserve.

We look forward to the opportunity to welcome you on another journey in the future, and to making sure it’s even more seamless and memorable from start to finish.

Touring Prague
Czech Republic | Sep 24 - Sep 28, 2025

P
Penny D.
Chicago, IL | Reviewed on Oct 05, 2025
Our most memorable experiences were our tours. We found that all of our guides were exceptionally knowledgeable and were able to pace our tours to match our mobility issues. Our cruise on the Vitava River was a great way to begin our tour of Prague. Unfortunately, our city tour was plagued by rain, but our guide, Katarina, worked around it. In fact, she found a wonderful cafe where we were able to dry and warm up while watching the Astronomical Clock do its thing. At night we enjoyed an... Read more

Our most memorable experiences were our tours. We found that all of our guides were exceptionally knowledgeable and were able to pace our tours to match our mobility issues.

Our cruise on the Vitava River was a great way to begin our tour of Prague. Unfortunately, our city tour was plagued by rain, but our guide, Katarina, worked around it. In fact, she found a wonderful cafe where we were able to dry and warm up while watching the Astronomical Clock do its thing. At night we enjoyed an amazing classical concert at the Spanish Synagogue.

Our guide for our Jewish Prague tour, Zaza, was extraordinary! She was very sweet and so smart! We were very fortunate to have her.

Our last day in Terezin was very moving. Again our guide was so full of knowledge. All in all we enjoyed Prague very much.

Hotel Review
Hotel Art Deco Imperial
Prague

We would not recommend this hotel for older adults with mobility issues. The high tub and steps between the bathroom and bedroom were dangerous for us. The staff was helpful and offered to change our room, but once we had settled in we didn't want to pack and unpack again. The location was fine, in the middle of everything. The breakfasts had a good assortment of food.

Activity Reviews
Private Day Trip to Terezin
Private Day Trip to Terezin
Prague

Our guide was excellent and knew so much!

Quality of Experience
Our guide's knowledge and passion.
Guides, Drivers and Staff
He seemed to care so much about what he was talking about.
Transport
Very convenient
The Jewish Quarter
The Jewish Quarter
Prague

Our guide has a master's and Phd in Jewish studies. She was brilliant!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided tour of Prague
Guided tour of Prague
Prague

We liked all the different things that we learned and saw. The Astronomical clock was fascinating.

Quality of Experience
Guides, Drivers and Staff
They were so helpful.
Transport
They got us close to what we were seeing.
Exclusive Dinner Cruise on Vltava River
Exclusive Dinner Cruise on Vltava River
Prague

We liked our seating, food and the music.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Oct 07, 2025

Dear Penny,
Thank you so much for sharing your experience! We’re happy to hear that you enjoyed your tours and appreciated how knowledgeable and accommodating the guides were. It’s great that you made the most of Prague, even with a bit of rain, and found such a nice spot to warm up and watch the Astronomical Clock. We also appreciate your feedback about the hotel and are glad the staff was helpful during your stay. Hopefully, we can organize you another trip in the future!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.