Kimkim Trip Reviews

4.8
Based on 15,954 ratings
Read 15,954 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Michelle planned a great trip
New Zealand | Feb 18 - Mar 1, 2025

Janis
Janis S.
San Jose, CA | Reviewed on Apr 08, 2025
Michelle created an excellent itinerary for our 12 days in New Zealand. With just a few questions during our initial phone conversation, she was able to determine our preferences about hotel types and locations to visit. She selected very nice hotels with most walking distance to main part of town. Tours selected were small group which made the experience very enjoyable. We are very grateful that she suggested a self drive tour because we were able to explore more than if we were on a guided... Read more

Michelle created an excellent itinerary for our 12 days in New Zealand. With just a few questions during our initial phone conversation, she was able to determine our preferences about hotel types and locations to visit. She selected very nice hotels with most walking distance to main part of town. Tours selected were small group which made the experience very enjoyable. We are very grateful that she suggested a self drive tour because we were able to explore more than if we were on a guided tour. Thanks Michelle for creating a great vacation for us!

Hotel Reviews
The George
Christchurch

Comfortable and walking distance to botanical gardens

Authenticity & Character
Location
Staff
Very friendly and helpful with suggestions on what to visit with just a short time available
Cleanliness & Comfort
Ramada Suites Queenstown
Queenstown

Comfortable and walking distance to main part of town

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Distinction Te Anau Hotel And Villas
Te Anau

Great suite with wonderful view

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St Clair
Dunedin

Wonderful. View of ocean and walking distance to restaurants

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kelly Rd
Cambridge
Authenticity & Character
Location
Not much around but good mid-point to next location with laundry facilities on site
Staff
Cleanliness & Comfort
Hana Lodge
Rotorua

Wonderful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
M Social
Auckland

Close to our cruise departure

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Historic Steamship Cruise to Walter Peak Farm + BBQ Dinner
Queenstown (NZ)

Fun experience. Great food. Highly recommend

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

Seeing glowworms was fun but we especially enjoyed the underground scenery and waterfalls.

Quality of Experience
Guides, Drivers and Staff
Transport
Premium Cruise in the Milford Sound
Premium Cruise in the Milford Sound
New Zealand

Very happy with this small group cruise. Milford Sound is amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Small group made travel to sound very enjoyable
Te  Pā Tū  - Maori Cultural Experience
Te Pā Tū - Maori Cultural Experience
Rotorua

Fun experience

Quality of Experience
Food
Introducing us to native food choices was an interesting experience. We tasted the food served but didn’t eat much. Would have been more enjoyable if other foods were served along with the cultural choices.
Guides, Drivers and Staff
Driver was very entertaining
Transport
Explore Dunedin and the Otago Peninsula
Explore Dunedin and the Otago Peninsula
Dunedin

Beautiful area

Larnach Castle Tour - unguided
Larnach Castle Tour - unguided
Dunedin

Beautiful scenery

Yellow-eyed penguins
Yellow-eyed penguins
Dunedin

Fun experience

Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

Good management of large groups of people touring this site. Smaller groups led around with assigned times

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Apr 08, 2025

Hi Janis
My pleasure! Thanks for your review , I am thrilled to hear the self-drive trip worked out so well for you and Keith.
Happy future travels with Kimkim!

Best Friends' Trip Through Portugal
Portugal | Mar 26 - Apr 4, 2025

Marnie
Marnie H.
Richmond, VA | Reviewed on Apr 08, 2025
We wanted to go to Portugal and we wanted to get the most out of our time there. Coraima was helpful and friendly from the outset. We spoke on the phone several times and she made sure she got a "feel" for what we wanted and didn't want to do and see. Kimkim took care of all the reservations and the tours. Coraima and Summer made sure we had parking at each hotel, as we rented a car. They even ensured we had a continental breakfast each morning! Neither agent had a motive other than to... Read more

We wanted to go to Portugal and we wanted to get the most out of our time there. Coraima was helpful and friendly from the outset. We spoke on the phone several times and she made sure she got a "feel" for what we wanted and didn't want to do and see. Kimkim took care of all the reservations and the tours. Coraima and Summer made sure we had parking at each hotel, as we rented a car. They even ensured we had a continental breakfast each morning! Neither agent had a motive other than to see to our needs. We wanted to drive from Porto, to the Algarve and then finish in Lisboa, and in 10 days, that is what we did. We had down time, tour time, rest time, explore time and all of it was fun time! I highly recommend using kimkim to plan your next trip to a new place. We went with the confidence knowing if we had trouble, Coraima and Summer were right there to lean on. Thank you, kimkim, Coraima and Summer!! This was the Best Best Friends' Trip ever!

Hotel Reviews
Pestana Douro Riverside
Porto

Douro Riverside is a gorgeous hotel, repurposing a perfume factory. All the modern amenities are there for you. The staff was above and beyond helpful and friendly and even gave us a glass of the local port wine as we checked in. The views from every balcony are of the Douro River in all its glory. We even got to watch a crew practice one morning. The restaurant and bar are great and the staff is exceptional. Only one thing to know before booking - this hotel is not in Porto. You will have to drive or Bolt (Uber) to the center. There really isn't anything in walking distance and parking in the city would be challenging. Other than that - this hotel is perfect!

Authenticity & Character
Location
Not in walking distance of Porto or Gaia, but in terms of views - top notch!
Staff
Cleanliness & Comfort
Convento do Espinheiro, Historic Hotel & Spa
Evora

Staying in this historic hotel/convent was an experience. I wish we had more nights to explore the surroundings (we were there only one night). The restaurants and bars are really good - the wait staff friendly, approachable and they took their time with us to share information of the area. The hotel itself is well appointed, clean and quiet. It feels more like a retreat than a hotel.

Authenticity & Character
Location
The convent is outside of Evora and not within walking distance of the center. We rented a car, so had the opportunity to drive there ourselves.
Staff
Cleanliness & Comfort
Tivoli Carvoeiro
Lagoa

This hotel is gorgeous. Built into a cliff on the Atlantic in the town of Lagoa, it is separate from the town and quiet - almost retreat-like. Not all the rooms face the ocean, but there is a view from each balcony. The layout of the hotel is magical and walking the grounds and surrounding cliffs is a highlight. The food was good and the drinks better - made perfect by the wait staff. It is a big hotel and it is easy to get lost in it, but that is the fun of exploring, isn't it?

Authenticity & Character
Location
If you think you are in Lagos, you are not. Lagos is about a 30-40 minute drive west. This was a surprise to us, but it didn't take away from the grandeur of the hotel.
Staff
Cleanliness & Comfort
Torel Palace
Lisbon

I felt like we were in a fancy, upscale, alternative universe. This is a high-end hotel overlooking the Baixa neighborhood of Lisboa. We stayed on the top floor (67 steps - no elevator) and that was no problem, because the staff saw to our every whim, including hauling heavy luggage up and down those stairs. The bar and restaurant served great food and the staff were very friendly. We did not eat at the exclusive restaurant. Parking is taken care of with valet service - use it - driving in Lisboa is challenging. The hotel is off the main drag and on a quiet street. There are things to do and see near the hotel and if you don't want to take the funicular to the Baixa, you can Bolt (Uber) anywhere in the city.

Authenticity & Character
This was an actual palace. It isn't just the name.
Location
Literally steps from the funicular, the city is at your feet. The views from our room and the tower in the palace are breathtaking.
Staff
The front desk help me make a phone call to the rental car company. They brought the car up when we needed something from it. They carried our thousand pound luggage up and down all the stairs. They were all so gracious and accommodating and quick to smile.
Cleanliness & Comfort
Thanks for the chocolates at night!
Activity Reviews
Private City Highlights Walk
Private City Highlights Walk
Évora

This was enlightening, educational and fun. Our guide was so knowledgeable about the the religious, economic, cultural and political history of Evora and Portugal at large. She was funny, and easy to talk with. I felt we were with a best friend for the day,

Quality of Experience
Guides, Drivers and Staff
Douro River Sailing Trip
Douro River Sailing Trip
Porto

Thanks for all the information, the snacks, the drinks and the smiles. The sailboat is comfortable, the captains were knowledgeable and multilingual and shared all kinds of history with us from the river. What a great way to learn about Porto and Gaia! A must take trip for anyone who has never been to the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Food Walk
Private Food Walk
Porto

AMAZING! Thank you Pepito, for the laughs, the history and the fun food facts. We met a truly wonderful human being on this private food tour.

Quality of Experience
Guides, Drivers and Staff
Evening Food Walk
Evening Food Walk
Lagos (Algarve)

Sofia rocked! What a kind, funny, smart young woman. We had a larger group and she made sure to spend time with each member. We were all from Germany, Canada and the States and everyone felt at home with her. She took us to local restaurants to eat local foods. She gave us historical knowledge on our walk of all the things we saw. It was more than a food walk.

Quality of Experience
Food
Guides, Drivers and Staff
Private Sintra Day Trip with Pena Palace, Quinta da Regaleira & Cascais
Private Sintra Day Trip with Pena Palace, Quinta da Regaleira & Cascais
Lisbon

LOVE LOVE LOVE You have to do this trip, and ask for Filippa as your guide. She is one of the owners of the company and she is the best. Sintra - I have no words for the place other than magical. La Quinta de Regaleira is a must - what a beautiful, special place. She gave us time in the little town of Sintra for lunch and pointed out places to eat and sample the local sweets. She was so good at showing us around and explaining what we were seeing, then giving us space and time to explore on our own. Cabo de Rocas and Cascais were the icing on the cake of this trip. What a great way to see beauty outside a huge city.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Kimkim HQ | Replied on Apr 11, 2025

Thank you, Marnie, for trusting my team at kimkim to help you plan your BFF trip to Portugal! It was so much fun working with you two and reading about the even more fun times you had while traveling 😊 I appreciate your kind words about your experience with us and about your accommodations — all of this helps us better our services for our future travelers. I hope to see you again at kimkim in the future!
Coraima

Traveling with children requires speciality knowledge. Our advisor was attentive, our guide was inappropriate. in Bangkok was not best suited to our needs.
Thailand | Mar 22 - Apr 4, 2025

Ivy
Ivy S.
Denver, CO | Reviewed on Apr 08, 2025
Our tour guide in Bangkok was not best suited to our specific needs - she was not adept with young children and instead of having us aligned with a food tour specialist, she was also our guide for a night food tour which was not well designed (we do food tours all over the world and have had enough experience to know great). Additionally, the earthquake the hit Southeast Asia impacted our trip and we personally intervened to add some protections to our travel arrangement. Our service... Read more

Our tour guide in Bangkok was not best suited to our specific needs - she was not adept with young children and instead of having us aligned with a food tour specialist, she was also our guide for a night food tour which was not well designed (we do food tours all over the world and have had enough experience to know great). Additionally, the earthquake the hit Southeast Asia impacted our trip and we personally intervened to add some protections to our travel arrangement. Our service provider did reach out to us but we had to more quickly divert our travels.

Hotel Reviews
500Rai Floating Resort
Surat Thani

We really appreciated the location of this hotel. Its newer sister hotel, 360, appears to be draining 500Rai of some capital improvements that would further enhance the experience- they need updated paddle boards as well as kayaks. It’s hard to keep nature at bay in these environments, but more attention to servicing rusting apparatus would be helpful. Tours were good. Food was wonderful. Staff was fabulous. Not sure why our Family Suite was not connected directly to the working path to the main area which required us to have a special boat take us back and forth to our room, unlike the majority of the other cabins. We did select the Family Suite since it had air conditioning 24/7 vs. only in the evening for the other cabins.

Authenticity & Character
It’s the on the water character. I would say that there animal population is much lower than anticipated given that much of the land was lost when they created the dam that defined the lake itself.
Location
Beautiful surroundings.
Staff
Caring, engaged and thoughtful.
Cleanliness & Comfort
Beds were OK. Towels so so. Mold in bathrooms. Poor lighting for bathrooms.
Six Senses Yao Noi
Ko Yao Noi

For the most part, this hotel is fabulous with one significant exception- the mosquito population is managed in an environmentally sensitive way but it doesn’t bode well for the guest. Non of the exterior spaces are screened in, making time in one’s villa limited to the indoor air conditioning if you wanted to avoid being bitten. Not all of the supplies are fullly refreshed everyday. The personal butler was very helpful and added to the ease of a family vacation. The kids enjoyed the limited programming and we adults really appreciated the spa and yoga program.

Authenticity & Character
Beautiful property.
Location
Stunning location. Easy to travel to other islands. Beach itself was OK although wished it was easier to do open water swimming from the shoreline.
Staff
Cleanliness & Comfort
Activity Reviews
Shopping at Chatuchak Weekend Market
Shopping at Chatuchak Weekend Market
Bangkok

Really enjoyed the site. Guide was very helpful with negotiations.

Quality of Experience
Guides, Drivers and Staff
Transport
Lovely driver.
Half Day 3-Hour Private Carving Class at Siam Carving Academy
Half Day 3-Hour Private Carving Class at Siam Carving Academy
Bangkok

We had found this company for KimKim. The quality of the experience was just what we had hoped.

Quality of Experience
Guides, Drivers and Staff
Transport
Bangkok Symbolic Temples
Bangkok Symbolic Temples
Bangkok

We had young children with us. Tour was focused on adults and not kids. Hot. Should have included an activity to stimulate kids.

Quality of Experience
Guides, Drivers and Staff
A guide who gets kids.
Transport
Lovely driver.
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

We are foodies and always do market/food tours. Our guide was not as familiar with who the specialists sites or history of the food we might have eaten. Granted, we were difficult with food allergies, but there was no preplanning by the guide to address this. Enjoyed the TukTuk but felt this was a missed opportunity.. In contrast, did a chef led tour (self identified) in Phuket that was hands down the perfect

Quality of Experience
Food
Stops that have top of class food.
Guides, Drivers and Staff
Guide that is fully attuned to food experience.
Transport
TukTuk was fun and easy to manage in the traffic.
Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Apr 16, 2025
Dear Ivy,
Thank you for sharing your thoughts about your family’s trip. We sincerely apologize for the challenges you faced, especially with the Bangkok guide and food tour—we’ll address this with our team to improve child-friendly and food-specialized experiences.
We’re thrilled you loved the carving class and found the Chatuchak Market guide helpful with negotiations! It’s great to know some moments stood out.
Your feedback on accommodations is highly appreciated. I'll share your...
Read more

Dear Ivy,
Thank you for sharing your thoughts about your family’s trip. We sincerely apologize for the challenges you faced, especially with the Bangkok guide and food tour—we’ll address this with our team to improve child-friendly and food-specialized experiences.
We’re thrilled you loved the carving class and found the Chatuchak Market guide helpful with negotiations! It’s great to know some moments stood out.
Your feedback on accommodations is highly appreciated. I'll share your observations about maintenance, mosquito management, and villa logistics with the properties to help them enhance guest experiences.
Thank you again and we hope to see your family again in future trips to Southeast Asia!
Warmest,
Hoa

Tran was very responsive with all our request...
Vietnam | Mar 30 - Apr 5, 2025

Irene
Irene L.
San Jose, CA | Reviewed on Apr 08, 2025
Tran was very responsive with all our requests . We were met at the airport as soon as we landed . She planned all activities based on our interests . We were pleased with her excellent service . She kept us informed all through the trip, and kept in constant contact with local guides to make sure everything goes as planned . Overall we had a good time enjoying the food and history of Vietnam ( we only have 6 days total of Ho Chi Ming city and Hanoi ) .
Tran even made an effort to send...
Read more

Tran was very responsive with all our requests . We were met at the airport as soon as we landed . She planned all activities based on our interests . We were pleased with her excellent service . She kept us informed all through the trip, and kept in constant contact with local guides to make sure everything goes as planned . Overall we had a good time enjoying the food and history of Vietnam ( we only have 6 days total of Ho Chi Ming city and Hanoi ) .
Tran even made an effort to send us a second driver to pick 2 of us up ( we traveled as a group of 4) from the airport the next day due to visa issues . She was with us all the way via phone or chat so we did not feel deserted.
Tour guide in Ho Chi ming city was good and funny , he even shared his own family stories with us . The trip to Mekong delta was interesting, we were served a very local lunch !
The guide in Hanoi was just so so , he wasn’t too knowledgeable about Vietnam , we have to prompt him to get basic information, like population, life style of locals etc. his English was not well understood , but he tried his best though.
The hotels chosen were very nice and centrally located . We stayed at the Myst Dong Khoi at HCM , it is older style , bathroom amenities not quite convenient. Peridot grand hotel in Hanoi is quite upscale and clean , excellent amenities .
Also close to town .
Overall the trip was great and I would recommend Kim Kim .
Overall , we were impressed about the trio and thought our money was well spent .

Hotel Reviews
Peridot Grand Luxury Boutique Hotel
Hanoi

Clean a with amenities. Restaurant served a variety of different food . Service excellent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Paradise Elegance Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Myst Dong Khoi
Ho Chi Minh City

Centrally located . Hotel a bit old , the bathroom facilities need to be updated . The restaurant and the food was good though . Hotel staff were helpful and courteous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City
Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City
Vietnam

The boat ride was interesting . We learn quite a bit of its history .

Quality of Experience
Guides, Drivers and Staff
Transport
Ho Chi Minh City - Fly to Hanoi, Hanoi City Tour
Ho Chi Minh City - Fly to Hanoi, Hanoi City Tour
Vietnam

We went in a local city tour of the markets and side streets, had a first hand experience of the local life

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Halong Bay, Overnight on Cruise
Hanoi - Halong Bay, Overnight on Cruise
Vietnam

The boat was very nice and clean . Staff were fantastic. The sunset was beautiful, weather was perfect .

Quality of Experience
Food
Guides, Drivers and Staff
They keep us informed of all itineraries and on board activities . Food was excellent!
Transport
Halong Bay  - Hanoi
Halong Bay - Hanoi
Vietnam

The sampan boat ride was nice and water was calm . You can kayak if you prefer .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tran Nhung

kimkim is a gem! We booked with them for Nor...
Argentina | Mar 28 - Apr 4, 2025

Julie
Julie W.
Newark, NJ | Reviewed on Apr 08, 2025
kimkim is a gem! We booked with them for Norway last year and Buenos Aires and Patagonia this year. This will continue to be our go-to travel agency. The ability to customize a trip, remain as independent as desired, and receive reliable help with locals while traveling is priceless. From start to finish, they were professional, responsive, kind, and very knowledgeable. With keen listening skills, Mery patiently developed a customized travel plan that met our unique desires and needs. ... Read more

kimkim is a gem! We booked with them for Norway last year and Buenos Aires and Patagonia this year. This will continue to be our go-to travel agency. The ability to customize a trip, remain as independent as desired, and receive reliable help with locals while traveling is priceless. From start to finish, they were professional, responsive, kind, and very knowledgeable.

With keen listening skills, Mery patiently developed a customized travel plan that met our unique desires and needs. Once booked, we had the support of Antonella, who continued to work out more specific details for the trip and actually book all of our hotels, excursions, and transfers.

During the trip, as questions or requests arose, Antonella and the customer service team responded quickly and made adaptations that really helped our family enjoy this trip. Our excursion guides were exceptional, and we would work with this company over and over again for our travels to this region! Well done and thanks for making it such a great trip!

Activity Reviews
Full-Day Perito Moreno Glacier
Full-Day Perito Moreno Glacier
El Calafate

Nadia was our tour leader and Gaston was our driver. Nadia was engaging, kind, fun, and very knowledgeable. She gave information in both English and Spanish, and ensured everyone was prepared to enjoy such majestic experience. Thanks Nadia!

Quality of Experience
Guides, Drivers and Staff
Transport
Nautical Safari tour
Nautical Safari tour
El Calafate

Delightful to get up close to the glacier and witness it from another angle. Professional boat staff and the vessel was clean and well-maintained.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Buenos Aires Walking Tour (South)
Half-Day Buenos Aires Walking Tour (South)
Buenos Aires

Rocio took us on a wonderful urban adventure through Palermo, Centro Historico, San Telmo, and La Boca. She was fun, engaging, very knowledgeable, and made it a wonderful tour. We were grateful to use public transportation (subway and bus) for part of it to enhance the experience and feel the city like a local. Thanks Rocio!

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Trekking Laguna Torre
Full-Day Trekking Laguna Torre
El Chaltén

Lucas led us on a private group tour on the Laguna Torre trail. He was patient with our pace (we didn't make it to the end) and shared much of his vast knowledge about Patagonia. His passion for the environment and care for all its inhabitants was felt and appreciated. Thanks Lucas!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Apr 09, 2025

Hi Julie,

Thanks for this amazing and detailed review! We appreciate it very much :) We are very glad that you came to Argentina and enjoyed it!
We hope to receive you in the next adventure!

Warm Regards from Buenos Aires,
Mery

KimKim travel will always be my first choice!
Portugal | Mar 31 - Apr 7, 2025

Julie
Julie G.
Gallatin, TN | Reviewed on Apr 08, 2025
Working with KimKim is peace of mind - everything I’m always goes as planned- my favorite guide was Andre who walked us thru Porto markets and restaurants with some history and humor. I would recommend the walking food tour over the TukTuk tour in Lisboa- with the traffic and motorcycle noise we couldn’t hear our guide and you get so much more out of a walking tour. Always recommend the cooking class- liked our guide and the fact we learned new skills- I would take an evening class over... Read more

Working with KimKim is peace of mind - everything I’m always goes as planned- my favorite guide was Andre who walked us thru Porto markets and restaurants with some history and humor. I would recommend the walking food tour over the TukTuk tour in Lisboa- with the traffic and motorcycle noise we couldn’t hear our guide and you get so much more out of a walking tour. Always recommend the cooking class- liked our guide and the fact we learned new skills- I would take an evening class over lunch time and I think larger classes are more interesting . At the wine tasting we enjoyed unique wines and vermouths- that was unexpected - he was very personable and knowledgeable. Easy to understand and catered to his audience. Enjoyed all of our hotels- food at Bessa was amazing, service at all was outstanding. Editory hotel is a great central location- went to La Penada (spelling?) for dinner by the coast - owner was one to remember! Overall, the tours and classes are important and I would add more to my next visit to whatever country I visit next. Thank you Bea for always being there if we needed you and the gift left at my last nights stay says how much you appreciate your clients- Obrigada!!

Hotel Reviews
BessaHotel Liberdade
Lisboa

Great food, rooms are quiet, great location if using train stations or shopping. Breakfast was outstanding-

Authenticity & Character
Location
Was concerned it wasn’t by the water but enjoyed being in this area as we could still walk to all the neighborhoods and it was quieter in the evening when sleeping
Staff
Mauricio was very welcoming - always there to assist with taxi, questions etc
Cleanliness & Comfort
The Editory Garden Porto Hotel
Porto

Good location - especially if you like to visit the market- we didn’t get to make use of the beautiful patio due to weather - would stay there again in warmer weather!

Authenticity & Character
Beautifully decorated
Location
Staff
Cleanliness & Comfort
Reserva FLH Hotels Ericeira
Ericeira

Rooms small but everything you need was there. drinking wine on the balcony with bread and cheese picked up around the corner made for a great moment. Couldn’t ask for a better location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MeraPrime Gold Design Hotel
Lisbon

Always feel the most warm welcome here- offered coffee, pastry when checking in, didn’t get breakfast due to early flight out but recall from last visit it was good

Authenticity & Character
It’s authentic and rooms were more luxurious than you might expect
Location
Location is right in the heart of historic area by water and square
Staff
They are soooo helpful and friendly
Cleanliness & Comfort
The halal run restaurant keeps that restaurant run like they owned it-
Activity Reviews
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

I think we missed a lot of what was said - our first trip we did a walking tour and got more out of it- the traffic noise and motorcycles are distracting and I felt we could still cover a lot of Lisbon in the same amount of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class with Market Visit
Cooking Class with Market Visit
Lisbon

I loved our cooking experience- the market was interesting. It was just the three of us- pros are you do more of the tasks involved with cooking the dishes. Cons were large classes are more lively and I would suggest evening over daytime- it’s a big meal and you can drink as you cook- rather have done this late in the day

Quality of Experience
Learning to filet fish and shuck oysters
Food
Liked the fish, dessert, and dinner bed the method off cooking the vegetables and the specific dish we learned to use for it
Guides, Drivers and Staff
He was nice, skilled and we got him to open up and share some experiences
Transport
I don’t this applies to this event?
Introduction to Portuguese Wines
Introduction to Portuguese Wines
Porto

The shop chosen was beautiful and my daughter buys organic wines so it was appreciated how they support those. Guide was personable, he made it special and didn’t rush the experience- was entertaining as well as knowledgeable which makes for a good guide

Quality of Experience
Great guide! Didn’t expect to experience and learn about these whites- he added vermouths too
Guides, Drivers and Staff
Transport
We walked but we love to do that
Explore Porto's Culinary Scene and Bolhao Market
Explore Porto's Culinary Scene and Bolhao Market
Porto

Loved this tour! Best guide of our week, Andre. You could tell he was a favorite of those who worked in the market too- funny, easy to understand. Knew how to work with his group, shared about himself and family make it more personalized. Lots of foid- you won’t leave this hungry or thirsty- comfortable pace

Quality of Experience
Tastings inside narket and that old restaurant in the alley that was similar to being in a cave with the sandwiches
Food
Lots of it paired with wine and goid choices
Guides, Drivers and Staff
Never lose Andre as a guide!
Transport
Walk was good pace and great length - saw some areas I might not have without having done this
Boat tour in Ericeira
Boat tour in Ericeira
Ericeira

Didn’t get to do this but will share some photos- loved this town! You can see most of it easily in 2 days -

Quality of Experience
Couldn’t get to end of survey unless I rated- so ignore ratings
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Apr 10, 2025

Hi Julie! What awesome photos from your trip!!! Thank you so much, as always, for your detailed comments and feedback. It's great to know that you have had a great time around Portugal once again with your guides, chefs, and drivers! It's been a pleasure to work with you again, and really hope this is not the last adventure we plan together! Sending you my best regards, Bea.

Unforgettable Iceland Experience!
Iceland | Mar 21 - Mar 28, 2025

ashley
ashley f.
Bloomfield, NJ | Reviewed on Apr 08, 2025
I wanted to take a moment to express my gratitude for the exceptional travel experience you coordinated for our recent 9-day trip to Iceland. From the moment we arrived, every detail was planned and executed, allowing us to fully immerse ourselves in the stunning sights and unique culture of Iceland. Your recommendations for last-minute options were great, and we truly appreciated the dinner suggestions that helped us make the most of our evenings. Each site we visited was... Read more

I wanted to take a moment to express my gratitude for the exceptional travel experience you coordinated for our recent 9-day trip to Iceland.

From the moment we arrived, every detail was planned and executed, allowing us to fully immerse ourselves in the stunning sights and unique culture of Iceland. Your recommendations for last-minute options were great, and we truly appreciated the dinner suggestions that helped us make the most of our evenings.

Each site we visited was breathtaking, and your expertise shone through in the way everything was arranged. thank you for put a lot of thought into crafting an unforgettable journey for us.

Thank you, Summer, we will certainly recommend your services to friends and family looking to explore new destinations.

Hotel Reviews
Fosshotel Baron
Reykjavík

Did not look as picture. Bathroom/ shower was not great

Authenticity & Character
I’m
Location
Staff
Cleanliness & Comfort
Vík Apartments
Vik I Myrdal

Great location and views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Reykjavík Marina - Berjaya Iceland Hotels
Reykjavík

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sky Lagoon
Sky Lagoon
Reykjavík

One of our favorite excursions, truly memorable

Quality of Experience
Silfra Snorkeling Adventure
Silfra Snorkeling Adventure
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Ice Cave Experience Breiðamerkurjökull
Ice Cave Experience Breiðamerkurjökull
Iceland

One of the best excursions of the entire trip. Truly, once in a lifetime

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Summer Ho

We had an amazing trip from start to finish. ...
Morocco | Mar 29 - Apr 6, 2025

Felicia
Felicia M.
Wakefield, MA | Reviewed on Apr 08, 2025
We had an amazing trip from start to finish. The itinerary was packed with a variety of of diverse landscapes. Planning from the States with Majid was effortless and he was most accommodating. Our driver Iziz was fantastic, he was informative, helpful, polite and respectful. I can’t say enough about how he made our experience so pleasant. We have never had a private driver before but after this it will not be our last. Read more

We had an amazing trip from start to finish. The itinerary was packed with a variety of of diverse landscapes. Planning from the States with Majid was effortless and he was most accommodating. Our driver Iziz was fantastic, he was informative, helpful, polite and respectful. I can’t say enough about how he made our experience so pleasant. We have never had a private driver before but after this it will not be our last.

Hotel Reviews
Fairmont La Marina Rabat Sale Hotel And Residences
Rabat

Beautiful hotel with a wonderful Restaurant upstairs. The room we had was an upgrade and absolutely amazing. It was a perfect start to our trip after a along plane ride.

Authenticity & Character
Welcome was Warm and inviting
Location
It has wonderful views
Staff
Helpful and accommodating
Cleanliness & Comfort
Rooms were immaculate
Tiziri Luxury Camp
Merzouga

It’s a fun place that has all the amenities of hotel and the dessert views a breathtaking.

Authenticity & Character
I’m not a camper so this was perfect
Location
A camel ride away and fun to get there
Staff
Went out of there way to make sure everyone was having fun
Cleanliness & Comfort
It was clean and comfy
Eden Boutique Hotel
Boumalne Dades

One of the most beautiful hotels we have stayed. The intricate pathways of gardens and the structure are amazing

Authenticity & Character
Every aspect been meticulous thought out
Location
Overlooking monkey fingers and the mountains is breathtaking
Staff
always helpful and the restaurant is awesome!
Cleanliness & Comfort
everything is brand new and immaculate
Palais Amani
Fès

This a beautiful hotel with a wonderful courtyard. The setting is very peaceful and an oasis after walking the streets of Fez. The staff was helpful and pleasant. Our room was spacious and most comfortable with true Moroccan feeling.

Authenticity & Character
The tea upon arrival and cookies were special and the gardens enchanting
Location
It’s easy to navigate from this point to the alleys of Fez
Staff
Always helpful and accommodating
Cleanliness & Comfort
It is an older hotel but has been maintained to its original character
RIAD VILLA AMOOD
Merzouga

This was just a lovely place to stay. The owners put their heart and sole into the accommodation and food. One of the best meals on the trip. I loved the atmosphere and cleanliness. Would highly recommend this Riad before a stay in dessert.

Authenticity & Character
It’s decorated in a modern but authentic style
Location
We loved staying here before glamping, it was perfect after the long drive from Fez.
Staff
The owners are a wonderful couple that truly have a passion for what they do. Very welcoming and accommodating
Cleanliness & Comfort
Absolutely spotless
Local specialist: Majid Mrabti
Majid
Majid Mrabti
Local specialist in Morocco & France | Replied on Apr 08, 2025

Hello Felicia,
Thank you so much for your kind words! I'm absolutely thrilled to hear that your Morocco trip, which I planned for you, was excellent and the journey with Aziz, your driver/guide, exceeded your expectations. It's wonderful to know that the diverse landscapes and personalized service made your experience so memorable. I’ll be sure to pass your compliments along to Aziz; he’ll be so happy to hear how much you appreciated his care and professionalism. We’d love to welcome you back for another adventure anytime!
Best,
Majid

Amazing trips, mediocre lodgings.
Australia | Mar 28 - Apr 5, 2025

Nicolette
Nicolette C.
Flagami, FL | Reviewed on Apr 08, 2025
A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things... Read more

A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things we had wanted to see. Unfortunately, the accommodations were of a much lower quality than we typically book, with limited amenities on site, loud and chaotic environments, and, for the most part, sub par customer service. The travel agent and I had agreed on “moderate” hotels and that is certainly not what we experienced. All in all, a valuable lesson learned. I would advice travelers considering KimKim to be extremely thorough in discussing their definitions of varying accommodation levels.

Hotel Reviews
Hotel Ibis World Square
Sydney

Hotel Ibis World Square in Sydney had a great location, but unfortunately, it was situated right over a night club, which made it incredibly noisy until the early hours. This was not quite suitable for us as it affected our ability to rest. It was a bit disappointing given our expectations.

Outback Hotel & Lodge
Yulara

The Outback Hotel & Lodge in Uluru was rated as one of the lower options in the area, which didn't quite meet our expectations of a moderate accommodation. It was somewhat below what we imagined for this trip, considering the limited choices in Uluru.

Activity Review
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Port Douglas

Snorkeling on the Great Barrier Reef was undoubtedly the highlight of our trip. We went out on a catamaran, and the experience was absolutely superb. The underwater sights were breathtaking, and it was an unforgettable adventure. Five stars for this phenomenal experience!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 16, 2025
Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall...
Read more

Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall talking about the hotels and insisting that you looked the reviews and pictures on line because in order to match the budget, we were booking accommodations that are below what we usually do. I apologize for not having insisted on you reviewing them further.

I wish you wonderful travels and adventures in the future!
Liz

What a great trip to Bhutan!
Bhutan | Apr 5 - Apr 7, 2025

Louis
Louis M.
Australia | Reviewed on Apr 08, 2025
The hotel was super comfortable, the SPA amazing, the staff super courteous especially my Butler!
My guide Tandin Dorji was super knowledgeable and courteous and I had the best driver, safe and present Tashi Dorji.
It was my first trip to Bhutan and I am already planning to being back!
Read more

The hotel was super comfortable, the SPA amazing, the staff super courteous especially my Butler!
My guide Tandin Dorji was super knowledgeable and courteous and I had the best driver, safe and present Tashi Dorji.
It was my first trip to Bhutan and I am already planning to being back!

Hotel Review
Uma Paro
Paro

My Home away from Home!

Authenticity & Character
Bhutanese!
Location
peaceful and quiet
Staff
Especially my Super Butler!
Cleanliness & Comfort
My Villa was simply amazing!
Activity Review
Paro - Hike to Tigernest Monastery aka Taktshang Goemba
Paro - Hike to Tigernest Monastery aka Taktshang Goemba
Paro

À must visit! The hike is demanding but so much rewarding!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mieke Arendsen
Mieke
Mieke Arendsen
Local specialist in Bhutan/Netherlands | Replied on Apr 08, 2025

Hi Louis
Glad to hear you have thoroughly enjoyed your quick visit and we hope to see you back here one day to experience more 🇧🇹 It was a pleasure organizing the trip for you.
Tashi delek!
Mieke

This itinerary and trip was perfect from star...
New Zealand | Mar 14 - Apr 2, 2025

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Donna P.
Ashburn, VA | Reviewed on Apr 08, 2025

This itinerary and trip was perfect from start to finish! We met our son and DIL there and all traveled together throughout the North and South Islands for almost 3 weeks. Liz was responsiveness so helpful and put together an itinerary that was perfect for all of us! Excellent tours/excursions, fantastic accommodations, and wonderful private transfers enabled us to see and experiemce all of the major sights of the North and South Islands! The attention to detail provided was amazing! We cannot thank Liz and her team and KimKim enough for planning this wonderful trip for us!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 09, 2025

Dear Donna and family,
it was such a pleasure to work with you to plan this trip and I am truly happy that you all enjoyed it.
It was extra special because you got to meet your Daughter in Law. I am so happy for you.

I hope we have the opportunity to work and plan another trip in the future.
Liz

Vietnam trip
Vietnam | Mar 29 - Apr 7, 2025

S
Shelley E.
Ashburn, VA | Reviewed on Apr 08, 2025
Everyone was so professional and reliable and the itinerary was perfect. Read more

Everyone was so professional and reliable and the itinerary was perfect.

Hotel Review
Pu Luông Natura Bungalows

Stunning setting and spacious rooms and great food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hanoi Culture & Walking Tour with Water Puppet Show
Hanoi Culture & Walking Tour with Water Puppet Show
Hanoi

Guide was super knowledgeable and the water puppet show was fascinating.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Apr 08, 2025
Hi Shelley, Karen and Jacqueline,
I hope YOU ALL are doing well and have arrived home safely. Thank you for taking the time to share your experience with us! It is my great pleasure to meet you in person in Hanoi, and I am really happy that you enjoyed your holiday in Vietnam with us. Your feedback is highly appreciated, enabling us to develop our services further and organise memorable trips for our future clients.
Once again, thank you for choosing Vietnam as your travel destination....
Read more

Hi Shelley, Karen and Jacqueline,
I hope YOU ALL are doing well and have arrived home safely. Thank you for taking the time to share your experience with us! It is my great pleasure to meet you in person in Hanoi, and I am really happy that you enjoyed your holiday in Vietnam with us. Your feedback is highly appreciated, enabling us to develop our services further and organise memorable trips for our future clients.
Once again, thank you for choosing Vietnam as your travel destination. Wishing YOU ALL and your family all the best and many more memorable adventures ahead!
Warmest regards and lots of love from Vietnam,
Trang

KimKim and Mint were great
Thailand | Mar 27 - Apr 7, 2025

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Peter S.
Canada | Reviewed on Apr 08, 2025
We had a very creative, supportive and intelligent dialog with Mint Pham, who was responsible for our vacation schedule. Mint was responsive, intelligent, and supported us with extra effort at every turn, and handled every problem that we presented, some of which were completely outside the normal scope. Her selection of hotels was especially important, and she picked great hotels with great services and locations. This was key to the entire trip, which turned out to be so successful because... Read more

We had a very creative, supportive and intelligent dialog with Mint Pham, who was responsible for our vacation schedule. Mint was responsive, intelligent, and supported us with extra effort at every turn, and handled every problem that we presented, some of which were completely outside the normal scope. Her selection of hotels was especially important, and she picked great hotels with great services and locations. This was key to the entire trip, which turned out to be so successful because of the location, sophistication and high-end characteristics of each hotel. The excursions were for the most part great. This was total support and exceptional advice and planning. I would give Mint a 5.0 rating on a scale of 5, and recommend her services to anyone traveling in Southeast Asia.
Mint organized our trip which included Bangkok, Chiang Mai and Ko Samui. We really enjoyed ourselves, saw a lot and were sorry to go. The Thai people were so friendly and supportive.

Hotel Reviews
The Quarter Hua Lamphong by UHG
Bangkok

The Quarter Hua Lamphong by UHG in Bangkok was a fantastic hotel. The location was great, the staff were very nice and accommodating, and the building itself was incredibly well-constructed, which we found out when an earthquake occurred during our stay.

De Charme Hotel
Amphoe Muang, Si Phum, Chiang Mai

The De Charme Hotel in Chiang Mai was in a fabulous location, right in the middle of town. It was a lovely place with very accommodating staff, and offered a good breakfast. The hotel's central location made exploring the city convenient.

Baan Samui Resort
Surat Thani

Baan Samui Resort in Ko Samui was ideal, being right on a lovely part of the beach. The staff were very nice, the breakfast was great, and the location was close to a main street filled with bars, restaurants, and a nice shopping center. It provided a complete beachside experience, with drinks and food service. I wish we could have taken even more advantage of its beachfront location.

Activity Reviews
Half-Day Eco Elephant Care!
Half-Day Eco Elephant Care!
Chiang Mai

Half-Day Eco Elephant Care in Chiang Mai was a great experience. The elephants are treated with much respect and care, regarded as family members by the people who take care of them. Participating in feeding them and observing their behaviors was both entertaining and affecting. Despite feeling like a bit like a set-up for tourists, it was definitely a wonderful experience, seeing elephants happy and well-cared for.

A Day trip to Doi Inthanon National Park!
A Day trip to Doi Inthanon National Park!
Chiang Mai

The day trip to Doi Inthanon National Park was interesting and worthwhile. The area was stunning, with the tallest mountain in Thailand and beautifully built pagodas. The air quality was not great due to field burning, impacting the views. Nevertheless, the excursion was good, and the guided tour through boardwalks in the forest was a nice touch.

Angtong National Marine Park
Angtong National Marine Park
Thailand

The Angtong National Marine Park excursion, which included snorkeling, was somewhat underwhelming. The snorkeling site was decent but overcrowded with too many boats and people. Being an experienced snorkeler, I felt the site itself wasn’t exceptional, and the long travel time to get there didn’t seem worth it. The tour had potential but could benefit from a less crowded experience.

Local specialist: Mint Pham
Mint
Mint Pham
Local specialist in Thailand | Replied on Apr 08, 2025

Hi Peter,
Thank you so much for your valuable feedback. I hope I will have the chance to meet you and Pamela in the future :)
Best,
Mint

Fantastic 12 day family trip to Spain!
Spain | Mar 18 - Mar 29, 2025

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Matt B.
Chicago, IL | Reviewed on Apr 08, 2025
Our family had an outstanding 12 day trip to Spain. The experience booking the trip through Kimkim was great, and exceeded our expectations in just about every way. Their local knowledge and availability throughout the trip eliminated the stress and work of planning a vacation, and made it easy for us to enjoy our time together. Our local specialist, Adam, was knowledgeable and accessible and did good work tailoring our experiences to our preferences and making our itinerary teen friendly.... Read more

Our family had an outstanding 12 day trip to Spain. The experience booking the trip through Kimkim was great, and exceeded our expectations in just about every way. Their local knowledge and availability throughout the trip eliminated the stress and work of planning a vacation, and made it easy for us to enjoy our time together.

Our local specialist, Adam, was knowledgeable and accessible and did good work tailoring our experiences to our preferences and making our itinerary teen friendly. Matching our itinerary to friends traveling on different but overlapping schedule was seamless. I can't imagine how difficult it would have been to coordinate everything on our own.

Our operations specialist, Lea, was very responsive during our trip and usually responded to chats within just a few minutes. She helped with a number of small issues and questions over the 21 days. A mistake with a hotel booking at one of our stops was immediately handled and addressed in the most professional way. Lea is a gem!

A highlight of the trip were the private walking tours scheduled at each stop. Adam set us up with personable and knowledgeable guides that each gave us an experience that would have been impossible if we'd joined a larger group. Ona was our guide in Girona, and we really liked her relaxed and approachable style. Our teens really had a good time with her, and learned a ton about the history of this ancient city.

In Barcelona, our guide showed us around the Gothic Quarter and made us feel like locals. She was clearly well liked by the restaurateurs at the stops we made for tapas along the way, and we felt like we were catching up with an old friend more than rushing from stop to stop on a planned tour.

Ruth, our guide to Alhambra in Granada, did a fantastic job showing us around the grounds and helping us skirt around the crowds. We felt like we were getting some of the smaller historical details that the larger groups don't hear about, which was a lot of fun.

The hotel and airport transfers made moving between our stops much easier with our luggage. Large, clean Mercedes vans were comfortable and the drivers were professional.

Each of the hotel selections were perfectly located and within walking distance of all of the main sites we wanted to experience.

We will definitely be using Kimkim to book trips in the future, and would recommend it without reservation to any of our friends!

Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Apr 16, 2025

Matt and the Baxter fam! It was so much fun planning your family adventure! 🎉 It is great to hear that your teens enjoyed the experience!

I loved reading about each specific activity guide and how they made you feel like a local, showed you local spots, historical sites, and the best foods! 🙌

While we aim to have a seamless travel experience, I understand there was a hiccup with one of your hotels. I am so glad Lea was able to jump in and resolve the issue quickly! I agree, Lea is a gem! 💎

I hope to see you and your family on another kimkim trip! 😀

Not one complaint
Mexico | Mar 21 - Apr 1, 2025

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Eric P.
San Jose, CA | Reviewed on Apr 08, 2025
The transportation that they scheduled was very dependable. The guides for the activities were friendly and knowledgeable. The lodging was unique and in good locations. Everything went extremely smooth. Very impressed would definitely use KimKim (Rutopia) again. Read more

The transportation that they scheduled was very dependable. The guides for the activities were friendly and knowledgeable. The lodging was unique and in good locations. Everything went extremely smooth. Very impressed would definitely use KimKim (Rutopia) again.

Hotel Reviews
Piedra Escondida
Tulum, Quintana Roo

Worked great for our family of four with kids 12 and 15. Beautiful ocean view rooms. The connected restaurant was one of the best we ate at the whole trip. Bar is relaxing with ocean views also. Seems like you are on a remote island yet amenities are very close by.

Authenticity & Character
One of a kind, loved the private beach and the restaurant and bar on site.
Location
Feels isolated and private yet is right next to amenities.
Staff
Very friendly and available
Cleanliness & Comfort
Not brand new, but I don't need that. Clean comfortable and relaxing.
Hotel Posada San Juan
Valladolid

Motel is absolutely beautiful. The rooms are just gorgeous with large semi-private open air lounging areas outside the rooms. Pool that I think only we used. Not many guests, so a lot of the time it felt like you have the whole place to yourself. Bar on site next to the refreshing pool. Located in a convenient area with their own bar and restaurant across the street and in walking distance to major sites of the city, restaurants, bars, and shops.

Authenticity & Character
Beautiful authentic rooms with wildlife if you pay attention and next to a plaza that the friendly locals frequent.
Location
Very convenient for seeing the sights and amenities.
Staff
Everyone was friendly and helpful kids loved the friendly well behaved "guard" dog.
Cleanliness & Comfort
Very new feeling but feels like it has been there a hundred years. Bathrooms are large, airy, and relaxing.
Playa Palms Beach Hotel

Nice rooms, balconies with great views of the ocean. Private pool that never felt crowded as there really aren't that many guests. Great breakfasts delivered to your door when you want. No bar or restaurant on site, but if you are on the beach bar tenders come over and deliver you drinks. Massage therapy people come by too. Plus you are only a few blocks from the happening 5th Avenue with its bars, restaurants, live music, and shops.

Authenticity & Character
Interesting looking layout with the balconies and pool. Has its own small beach. Relaxed as there aren't many guests.
Location
Right on the beach you can book snorkeling and fishing tours that leave from a block away. Unfortunately, ours got cancelled due to high winds, but we were quickly refunded. The boats for these are right in front of the hotel.
Staff
Friendly. There is someone there that can book tours for you.
Cleanliness & Comfort
Room was nice and clean with refrigerator, microwave, dishes, sink, cooktop, and TV
Activity Reviews
Snorkel with sea turtles in Akumal
Snorkel with sea turtles in Akumal
Mexico

Quite a few people there, but they are pretty spread out, so not crowded in the water. Definitely, saw numerous turtles very close up. It was really cool. It is shallow in case you fear open water.

Quality of Experience
Get to see sea turtles up close
Guides, Drivers and Staff
Guide was friendly and patient
Transport
On time and waited for us.
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
Tulum

The boat ride, especially through the canal area was super fun plus you see a lot of fish and birds. Floating down the canal is super relaxing and a unique experience. My oldest kid could do it every day of his life. You see Mayan ruins here and there. We saw manatees, which was amazing, interesting fish close up, ospreys, herons it is just a beautiful place. Kids loved it 10 out of 10 until my 12 year old lost his cell phone on an island we went to. It was all his fault, but the guides tried their best to find it in multiple ways and worked hard to console him. So any negatives to the trip was just our family being us. Awesome trip.

Quality of Experience
Manatees! floating the Mayan canal.
Food
Authentic food at the beginning and end.
Guides, Drivers and Staff
The boat drivers are simply amazing our guide was very knowledgeable and patient.
Transport
On time.
Visit to Lol Ha cenote in Yaxunah
Visit to Lol Ha cenote in Yaxunah
Mexico

Beautiful. Water was so refreshing after being crazy hot at Chichen Itza. Saw Mot Mots.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Chichén Itzá, Wonder of the Maya World
Visit Chichén Itzá, Wonder of the Maya World
Mexico

The main pyramid is absolutely astonishing! The whole place is amazing. There are a ton of people though. It is also very exposed and hot.

Quality of Experience
It is one of the 7 wonders of the world, enough said.
Guides, Drivers and Staff
Our guide was super knowledgeable, easy to understand, friendly, and patient.
Transport
On time. Glad we had a private driver that dropped us off up front. Parking a half mile away and walking could make it not as fun.
Ek Balam Archaeological Site & swim in a cenote
Ek Balam Archaeological Site & swim in a cenote
Mexico

Much more mellow and less crowded than Chichen Itza. It is quite a bit different. You can climb the pyramids if you want. Much more shade than Chichen Itza too, which made it more relaxed.

Quality of Experience
Just a nice relaxed grounds with amazing structures and carvings/reliefs
Guides, Drivers and Staff
Our guide was on time, friendly, and very knowledgeable.
Transport
Reliable and on time.
Explore Coba by bike!
Explore Coba by bike!
Cobá

Awesome experience! We almost cancelled this because my family was kind of burnt out from Chichen Itza and Ek Balaam the days before. Worried the bike ride might be hot and miserable. Instead the bike ride was super fun, honestly the bike ride was probably the best I have ever been on and that is saying something. It is flat and shady and not very far. The ruins are different from the other two. Very laid back here compared to Chichen Itza. Very fun!

Quality of Experience
Biking through the ruins was fun and amazing.
Guides, Drivers and Staff
Very knowledgeable, friendly, multilinqual
Transport
On time and waited for us.
Río Secreto Privilege: The Mayan Underworld
Río Secreto Privilege: The Mayan Underworld
Mexico

Very unique place. A very cool experience.

Quality of Experience
Very unique.
Food
Buffet with some really good native cuisine
Guides, Drivers and Staff
Very knowledgeable, drive was fun.
Transport
On time.
Local specialist: Diego Olivares

Terrific trip! The people at Serendipity Adve...
Costa Rica | Mar 29 - Apr 5, 2025

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Elizabeth M.
Durham, NC | Reviewed on Apr 07, 2025
Terrific trip! The people at Serendipity Adventures (Bryan, Nancy, and Wilman) were very attentive local specialists who provided good guidance. Wilman was very responsive about everything while we were in Costa Rica, including making last minute changes we requested to our excursions and communicating with the drivers. Alex was an outstanding guide and driver, very knowledgeable and friendly. We loved our guided hanging bridges hike with Mariano and he was very generous to take us around... Read more

Terrific trip! The people at Serendipity Adventures (Bryan, Nancy, and Wilman) were very attentive local specialists who provided good guidance. Wilman was very responsive about everything while we were in Costa Rica, including making last minute changes we requested to our excursions and communicating with the drivers. Alex was an outstanding guide and driver, very knowledgeable and friendly. We loved our guided hanging bridges hike with Mariano and he was very generous to take us around town afterward when we had downtime before our next excursion. We enjoyed the cacao and coffee tour with Alex. Jorge was a great safari float guide—we got to see many animals! Andres was an extremely knowledgeable guide of the Manual Antonio national park.

The setting of Arenal Lodge was beautiful. Be sure to inform guests ahead of time that it is located very far outside of town. La Mariposa hotel is beautiful and well situated with walking acesss to restaurants and shops and a stunning view of the ocean.

Hotel Reviews
Hotel La Mariposa
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Arenal Lodge
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Country Inn & Suites by Radisson, San Jose Aeropuerto
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio
Quality of Experience
Very crowded!!
Guides, Drivers and Staff
Transport
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Río Peñas Blancas Safari Float
Río Peñas Blancas Safari Float
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Apr 08, 2025

Hola Elizabeth!

Thank you so much for your kind words! We're truly happy to hear you had such a wonderful experience, and I’ll be sure to pass your lovely feedback on to everyone—Wilman, Alex, Mariano, Jorge, and Andres will be thrilled.

It was a pleasure to be part of your adventure in Costa Rica! 🌿✨ Bryan

Czech Republic
Czech Republic | Mar 20 - Apr 1, 2025

Sheila
Sheila K.
Fredericktown, OH | Reviewed on Apr 07, 2025
The entire team at Grand Cuvée Tours was exceptional. They gave me options, made recommendations, proactively communicated important information (including reminding me about the time change occurring during my trip), and checked in with me periodically during my trip. The drivers were all professional and the hotels, train tickets, and other included activities were all arranged with clear instructions. I can't say enough about my guide, Lenka. Lenka was a wealth of knowledge when it came... Read more

The entire team at Grand Cuvée Tours was exceptional. They gave me options, made recommendations, proactively communicated important information (including reminding me about the time change occurring during my trip), and checked in with me periodically during my trip.

The drivers were all professional and the hotels, train tickets, and other included activities were all arranged with clear instructions. I can't say enough about my guide, Lenka. Lenka was a wealth of knowledge when it came to the history of the country, its regions, its cities, and even its legends. She went above and beyond to take my preferences into account and make changes as needed. She truly felt like a friend and even brought me water and new Czech snacks to try each day! I wish everyone could have her as a guide!

I'm so glad that I didn't just see Prague. Prague is, of course, incredible, but getting to visit Brno, Cesky Krumlov, and Karlovy Vary gave me the opportunity to experience other parts of the country. Each city offered postcard views and I can only imagine the beauty in the other seasons.

Hotel Review
Hotel CUBE Prague
Prague

Excellent service at the front desk and breakfast was extensive and delicious. The rooms are modern, comfortable, and very clean. They provide unlimited still and sparkling water, which is a lovely touch.

Location
There are plenty of places to get food nearby and it was quiet at night.
Staff
Cleanliness & Comfort
Activity Reviews
Prague Food Tour
Prague Food Tour
Prague

I enjoyed that we had options at each stop. Everything we ate was delicious, and it was great to see the city at night. I usually don't do much at night since I travel alone, so I really appreciated this aspect. Our guide was wonderful and gave personal recommendations and insights into what it's like to live in the Czech Republic.

Quality of Experience
Guides, Drivers and Staff
Very personable guide - we all felt like friends very quickly!
Guided tour of Prague
Guided tour of Prague
Prague

Lenka gave me an incredible overview of the city! She drove us past some points and we stopped and explored the ones I was most interested in. I truly appreciate that it wasn't cookie cutter, but was tailored to my interests and my plans for the rest of my stay in the city!

Quality of Experience
Guides, Drivers and Staff
Transport
Bohemian vineyards with wine tasting & culinary tour
Bohemian vineyards with wine tasting & culinary tour
Prague

It was amazing to get a personal tour of a winery and the vineyards. The meal with wine pairings at the restaurant in the cellars in Litoměřice was absolutely perfect and the tour of the cellars was so interesting.

Quality of Experience
Guides, Drivers and Staff
Lenka translated at the restaurant and in the cellars - much appreciated!
Transport
Nuclear Bunker tour
Nuclear Bunker tour
Prague

I was not very familiar with the history of communism in the Czech Republic and learned so much from this tour. The guide was very enthusiastic and happy to answer any questions.

Quality of Experience
Guides, Drivers and Staff
Transport
It was nice to get to ride the tram without having to figure out all of the details myself!
Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Apr 11, 2025

Hi Sheila, thank you for your kind feedback! Whenever you are ready for your next trip do not hesitate to contact KimKim. Kind regards, Tomaz

Our bucket list trip to the Galapagos was unforgettable
Galapagos Islands | Mar 17 - Mar 26, 2025

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Joanne F.
Bridgewater, NJ | Reviewed on Apr 07, 2025
Karla was very responsive to our questions and needs. The excursions and especially snorkeling was amazing. All guides were wonderful and Isabella and specifically Julio were wonderful. Very educational and provided the info we needed to be on time for every thing and on what to wear. I loved Los tunélles snorkeling the best as we liked seeing the penguins. Read more

Karla was very responsive to our questions and needs. The excursions and especially snorkeling was amazing. All guides were wonderful and Isabella and specifically Julio were wonderful. Very educational and provided the info we needed to be on time for every thing and on what to wear. I loved Los tunélles snorkeling the best as we liked seeing the penguins.

Hotel Review
La Casita de la Playa
Puerto Villamil

Loved having a view of the beach where we could watch the sea lions investigating the beach

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Wildlife Encounter at Los Tuneles (Cabo Rosa)
Galapagos Islands

My favorite with such a variety of wildlife…including penguins!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Apr 07, 2025

Hi Joanne,

I'm so happy to hear that you and the group made such wonderful memories in Ecuador and the enchanting Galapagos Islands! It truly means a lot. Thank you so much for trusting us to create this special journey for you.

Warm regards,
Karla

We had an amazing time!
Colombia | Mar 29 - Apr 6, 2025

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Jesse B.
Newark, NJ | Reviewed on Apr 07, 2025

We had an amazing time! The trip was for my mom’s 65th birthday and everything was perfectly planned. I have been to over 50 countries and by far this was one of the most amazing places I have visited with the nicest people. I loved that I did not need to plan anything and Michael planned everything. My mom and children had a great time.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Apr 07, 2025

Hi Jesse,

Thank you so much for your message – it really means a lot! It’s always great to hear when a trip creates such special moments, especially when traveling with family.

Wishing you all many lasting memories from your time in Colombia – and who knows, maybe you’ll find your way back here one day.

All the best,
Michael & The Chaska Tours Team

Amazing family trip to Greece
Greece | Mar 30 - Apr 6, 2025

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Jonathan J.
Chicago, IL | Reviewed on Apr 07, 2025
We had an amazing trip to Greece arranged by Siena. We have two kids who are both very interested in Greek Mythology, and the kimkim team set us up with a terrific itinerary, seeing the most interesting sites in Athens, Delphi, Olympia and Nafplio. Every day was amazing, but highlights of our favorite activities include the Mythical Pan cave hike near Delphi/Arachova with Hellas Trekking, the guided tour of Olympia with former archaeologist Zoe, the fun Percy Jackson themed adventure around... Read more

We had an amazing trip to Greece arranged by Siena. We have two kids who are both very interested in Greek Mythology, and the kimkim team set us up with a terrific itinerary, seeing the most interesting sites in Athens, Delphi, Olympia and Nafplio. Every day was amazing, but highlights of our favorite activities include the Mythical Pan cave hike near Delphi/Arachova with Hellas Trekking, the guided tour of Olympia with former archaeologist Zoe, the fun Percy Jackson themed adventure around Athens (the views from the Hill of the Nymphs were awesome), and the amazing team of drivers helping with all transfers. We had one thing come up in the middle of the trip, where we realized that the annual Tour of Hellas (bike race) was going to be right in the path. We linked up with our specialist and driver, and the day ended up being slightly different than planned, but an absolute blast (we had to leave the highway for an hour while the race went by, but it allowed us to tour the delightful town of Galaxidi, buy some local products, and even watch the race go by and cheer them on). The drivers were flexible and attentive to our needs throughout. We were so grateful to have the same driver for the last 3 days of our trip. He was so helpful, and he got to know us and our kids and pointed out things he thought we would find interesting as we drove. It was very helpful to be able to leave our bags in his van while we toured museums and sites each day as we moved from one hotel to another. The kimkim team helped arrange specific activities that fit with our children's interests and picked family friendly tours and guides, and that really made all the difference for our whole family. Lastly, our daughter had a birthday while on the trip, and the kimkim team arranged for a cake and balloons to be in one of our hotel rooms - so sweet and it gave her a huge smile. Grateful for a wonderful trip.

Hotel Reviews
MET34 Athens
Athina

Great location. Noisy, busy part of town, windows didn't block the outside sound well. Breakfast brought to room by staff. Clean, plenty of space for us, nice kitchenette.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kastalia Boutique Hotel Delphi
Delphi

Very nice hotel, great location, great restaurant. We had a room on the village side/main street which was quite loud especially at night (gelato place and many restaurants across the street). Other side of hotel had view of beautiful valley, likely would have been quieter and prettier (but more expensive), but would try to stay on that side if ever there again. attentive and kind staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ionion Beach Apartment Hotel Olympia
Pineios

Great location on beach, wish we had more time there. Nice playground for kids, great food at restaurant. Nice apartment style rooms with nice kitchen.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nafsimedon Hotel Nafplio
Nafplio

Nice hotel with nice staff. Loft-style rooms with two single beds in loft and the other on main level. Quiet which was nice. Located only two blocks from the steps up to Palamidi which was awesome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sofitel Athens Airport
Athens

Hotel of necessity by airport. :-) Rooms were clean and quiet, beds were comfortable. WIndows had great blackout options. Even though we had to leave earlier than breakfast was served, the staff made us breakfast boxes which were amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Percy Jackson-Inspired Hero’s Adventure in Athens
Private Percy Jackson-Inspired Hero’s Adventure in Athens
Athens

Great tour, the guide made it fun and exciting for our kids. Great walk around town, loved the sites we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Percy Jackson-Inspired Acropolis & Museum Experience
Percy Jackson-Inspired Acropolis & Museum Experience
Athens

Great tour of acropolis and museum. It wasn't very Percy Jackson-inspired, but nonetheless was informative and a nice guide. We learned so much more with a guide on the Acropolis than we otherwise would have. Was very nice that she already had our tickets for us, as the lines and process to get into the Acropolis was a mess.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Sounio & Temple of Poseidon Day Trip
Private Sounio & Temple of Poseidon Day Trip
Athens

Great tour that covered a lot - Temple of Zeus, Olympic stadium, the Athens Riviera, down to Sounio and back. Temple of Poseidon was beautiful and the coastline drive was great. Great lunch at a taverna on the way back. Very kind driver.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Corycian Cave Hike
Half-Day Corycian Cave Hike
Delphi

One of best experiences of the trip. Great hike, great guide. Loved the cave. Highly, highly recommend to families.

Quality of Experience
Guides, Drivers and Staff
Transport
Family-Friendly Trip to Epidaurus
Family-Friendly Trip to Epidaurus
Nafplio

Great tour, the drama games were a lot of fun and taught us about the development of Greek theater and performance. Wish we had a little more time in the theater itself/archaeological site, as it ended up being a bit rushed in the end. Otherwise great.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Ancient Olympia Visit
Private Ancient Olympia Visit
Greece

Another great tour! Zoe was an incredible guide. She made the whole site light up for us. You could tell she knew a ton about the site and Greek history. She really knew how to tell a story through the tour and helped us learn a lot in the process. She also took us through the museum and we learned so much more from that museum than we would have on our own. AMAZING day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Apr 09, 2025
Thank you so much for sharing this wonderful review, Jonathan! 🌟 We’re thrilled to hear that you and your family had such an amazing time exploring Greece. It sounds like every day was filled with memorable experiences — from hiking the Mythical Pan Cave and touring Olympia with Zoe, to your Percy Jackson adventure in Athens (those views from the Hill of the Nymphs are incredible!). ✨ It means so much to hear that the personalized activities and family-friendly touches made a difference for... Read more

Thank you so much for sharing this wonderful review, Jonathan! 🌟 We’re thrilled to hear that you and your family had such an amazing time exploring Greece. It sounds like every day was filled with memorable experiences — from hiking the Mythical Pan Cave and touring Olympia with Zoe, to your Percy Jackson adventure in Athens (those views from the Hill of the Nymphs are incredible!). ✨

It means so much to hear that the personalized activities and family-friendly touches made a difference for your whole family. And of course — a very happy (belated) birthday to Eliana! 🎉 We’d love to help you plan another adventure whenever you're ready. Thank you again for traveling with us! 🇬🇷

Why travelers love kimkim

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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.