Kimkim Trip Reviews

4.8
Based on 16,626 ratings
Read 16,626 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Mar listened to all my thoughts and desires. ...
Norway | Jun 5 - Jun 15, 2025

Janice
Janice W.
Brookhaven, GA | Reviewed on Jun 16, 2025
Mar listened to all my thoughts and desires. She gave suggestions and feedback which was very much appreciated. Starting in Copenhagen: we had a terrific guide, So drs, who really explained to us the Hygge life. The ferry to Oslo was really terrific and a great way to relax and enjoy the next destination. The food on the ferry in the “ special” restaurant was quite good. We adored our hotel in Oslo. Great location … great rooms. Have to admit…. We were shocked at prices of food, alcohol... Read more

Mar listened to all my thoughts and desires. She gave suggestions and feedback which was very much appreciated. Starting in Copenhagen: we had a terrific guide, So drs, who really explained to us the Hygge life. The ferry to Oslo was really terrific and a great way to relax and enjoy the next destination. The food on the ferry in the “ special” restaurant was quite good. We adored our hotel in Oslo. Great location … great rooms. Have to admit…. We were shocked at prices of food, alcohol and Ubers in Norway. Our guide was quite good but as many Norwegians… a bit stoic. Loved the Munch Museum and enjoyed the Norse Folksmuseum body’s 1 $ 2.
The train ride of 7 hours to Bergen was truly a highlight. Absolutely great, fun hotel in Bergen: Charmaine. Away from maddening crowds. A bit if a mixup with tour guide… but all handled beautifully and added Furnicularvtude was included. Would suggest shorter boat ride seeing the fjords and skip visiting Rosendal. The Kode Museums somewhat meaningless but enjoyed the town overall.
Mars planning was spot on. Would highly recommend her and Kim Kim..

Hotel Reviews
Axel Guldsmeden
Copenhagen

Relaxed. Comfortable. Good size room and clean. Right near both train station and two blocks from Tivoli Gardens.

Authenticity & Character
Just a bit informal and relaxed . Young staff
Location
Staff
Cleanliness & Comfort
DFDS overnight cruise

We had fun. Paid for a terrific meal in steakhouse as opposed to the buffet. Quite goid. Sang at cocktail lounge for hours. Room was small but comfortable enough. Loved seeing Znirwegian coastline in morning.

Staff
Cleanliness & Comfort
Karl Johan Hotel
Oslo

Could not have been better. Great location. Staff professional, kind and extremely helpful. Loved the spacious lively room. Breakfast was terrific

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Charmante
Bergen

We adored this hotel… a cross between Maxims in Oaris and a French bordelli… it was kitschy, cozy… lots of lively private spaces to enjoy. Staff were si terrific and mindful. Had a terrific” private” room for cocktails. Restaurant was also quite good. Well-served breakfast. Quiet… chic rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hygge Tour Copenhagen
Hygge Tour Copenhagen
Copenhagen

Sondra was fabulous. It absolutely pored in us the whole time and we didn’t care. She made it such fun. We stopped along the way for Danishvtreats and conversation was great. Learned soooo much.

Quality of Experience
Guides, Drivers and Staff
Private City Walk
Private City Walk
Oslo

Bjorn was a lovely older gentleman who knew his history. He was a bit dry and stoic… very few funny stories and a bit lacking in humor. He didn’t try to I get to know us nor did we really get to know more about him.

Quality of Experience
Guides, Drivers and Staff
Cultural Walk with a Local
Cultural Walk with a Local
Bergen

I felt it was important to take this tour but our guide was a bit odd. He spoke of the many languages he knew… and pointed out artisans etc.just a bit if an @ odd@ msn.but nice!

Quality of Experience
Maybe a more personable guide who emoted a bit more humor and history
Guides, Drivers and Staff
Local specialist: Mar Quiñones

No stress, lots of fun on our honeymoon
Costa Rica | Jun 2 - Jun 11, 2025

Kirsten
Kirsten G.
Chicago, IL | Reviewed on Jun 16, 2025
We had an amazing time in Costa Rica thanks to the team at Serendipity Adventures. This was our first time using a travel agency to help us plan a trip, and we loved it! We worked with Bryan to identify a great itinerary for our 10-day honeymoon in Costa Rica. Bryan and the team did not disappoint! Nancy and Bryan took care of everything before the trip and worked with Wilman once in Costa Rica. He even popped over to say hi and meet us after our coffee tour! Everyone on the team was... Read more

We had an amazing time in Costa Rica thanks to the team at Serendipity Adventures. This was our first time using a travel agency to help us plan a trip, and we loved it! We worked with Bryan to identify a great itinerary for our 10-day honeymoon in Costa Rica. Bryan and the team did not disappoint! Nancy and Bryan took care of everything before the trip and worked with Wilman once in Costa Rica. He even popped over to say hi and meet us after our coffee tour!

Everyone on the team was communicative and easy to work with. They answered all of our questions and were happy to help with everything. We didn't experience a single problem with our reservations or with the quality of hotels/activities the entire time we were there.

It was clear that they work with some of the best locals and local businesses in Costa Rica and I wouldn't hesitate to use them again for another trip to Costa Rica!

Hotel Reviews
Casa Turire
Turrialba
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Mariposa
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jun 16, 2025

Hola Kirsten!

Thank you so much for your kind words!

I’m truly glad to hear you had a wonderful honeymoon and that everything went smoothly throughout your trip. It was a pleasure to help plan this special adventure, and I’d be more than happy to assist with a second trip in the future — perhaps a family getaway next time!

Warm Regards,
Bryan Leon,
Serendipity Adventures, Costa Rica🌿☀️💚

We loved our trip to Ireland/Scotland. Aleksa...
Scotland | May 17 - May 26, 2025

Carol
Carol M.
Kansas City, MO | Reviewed on Jun 16, 2025
We loved our trip to Ireland/Scotland. Aleksandra was very responsive to our questions and receptive to our suggestions and requests. We especially enjoyed the accommodations, which were all so different but equally impressive. We would not have been able to create this bucket-list experience on our own! We have already decided to use kimkim the next time we travel! Thank you so much for facilitating a great trip. Read more

We loved our trip to Ireland/Scotland. Aleksandra was very responsive to our questions and receptive to our suggestions and requests. We especially enjoyed the accommodations, which were all so different but equally impressive. We would not have been able to create this bucket-list experience on our own! We have already decided to use kimkim the next time we travel! Thank you so much for facilitating a great trip.

Hotel Reviews
Corriegour Lodge Hotel
By Fort William, Letterfinlay

Of all our accommodations, this felt most like home. Other hotels were more updated in decor and amenities, but this one exuded local character. The owners interacted with us as though we were friends, and the location could not have been more beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Another Place, The Machrie
Port Ellen

We couldn't believe how gorgeous this place was! Seeing and hearing the sheep when we woke up was magical -- as was the expansive and private beach. Loved the restaurant and the hot tub as well as the beautiful rooms and lobby. The only downside of the community was a lack of transportation, but that is not the fault of this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Virgin Hotels Edinburgh
Edinburgh

This was the first time we have stayed at a Virgin hotel, but it will not be the last! The three nights we spent in Edinburgh were top notch, and the hotel had a lot to do with it. The beautiful rooms made us feel very pampered, and it was as though the owners thought of every little detail. We also frequented the bar and got to know the friendly staff there.

Authenticity & Character
Location
In the middle of everything!
Staff
Cleanliness & Comfort
The rooms were fabulous down to every little detail.
Iveagh Gardens Hotel
Dublin

I wish we had gotten to stay here longer. We flew in a bit later than expected and just stayed one night. But we really enjoyed our rooms, the lobby, the bar and the breakfast. It was fun to stroll the neighborhood, too!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Belfast Food Tour
Belfast Food Tour
Belfast

Very disappointing. It was as if the guide were a last-minute substitute for the real guide. He had nothing planned really (the restaurant he suggested for burgers was closed) and mostly chatted in general about stuff we already knew. The only good part was a seafood soup we had at a pub. Wish we had seen the Titanic museum instead.

Quality of Experience
Guides, Drivers and Staff
Transport
Dublin Private Walking Tour
Dublin Private Walking Tour
Dublin

I reviewed by accident. Sorry! Please delete. We were not able to take this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Wildlife Tour
Wildlife Tour
Scotland

This experience was way better than expected! We had requested an alternative to the three distilleries tour, and the wildlife tour did not disappoint. We were able to see dolphin, stags and birds, etc., and chat with the knowledgeable crew on the boat. The setup with tables and stools made it very comfortable, and it was not crowded at all.

Quality of Experience
Guides, Drivers and Staff
Transport
Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh

This tour was amazing and what we SHOULD have had in Belfast. We learned so much about Edinburgh -- all the statues, history, interesting side stories and more. I would definitely recommend this tour and our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Scotch Whisky & Artisan Food Tasting Tour
Private Scotch Whisky & Artisan Food Tasting Tour
Edinburgh

This tour was just as good as the Old Town tour. Our guide was also great at adapting to last-minute changes in the restaurants we visited. The food was very tasty, and we loved all the backstory about the whiskey. I would recommend this tour and our guide wholeheartedly.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Aleksandra Shebaltseva

Great decision
Italy | Jun 3 - Jun 15, 2025

H
Harry S.
Newark, NJ | Reviewed on Jun 16, 2025
I usually do not write reviews, but I have to make an exception because this was a big trip for my family. We just returned from a great 2 week trip to Italy. (Rome, Florence and Sorrento). I found KimKim from an internet search and decided to give it a try. So glad I did because I was lucky enough to find Melanie. From the very first contact with her, she made me feel comfortable with the KK decision. Over the course of 2 to 3 weeks she and I crafted the perfect itinerary for our family.... Read more

I usually do not write reviews, but I have to make an exception because this was a big trip for my family. We just returned from a great 2 week trip to Italy. (Rome, Florence and Sorrento). I found KimKim from an internet search and decided to give it a try. So glad I did because I was lucky enough to find Melanie. From the very first contact with her, she made me feel comfortable with the KK decision.

Over the course of 2 to 3 weeks she and I crafted the perfect itinerary for our family. From accommodations, tours, transfers everything was thoughtfully arranged to meet our preferences.

What really made me write this review was the great communication. She responded quickly to all of our questions, gave recommendations, even while we were in Italy, making sure that everything was going smoothly. Having this comfort made our vacation completely stress-free.

The trip itself was flawless—every detail was taken care of, and every recommendation hit the mark.

If you're looking for a travel agent who genuinely cares, listens, and creates a tailor-made experience, you will not be disappointed with Melanie. We can't thank her enough for giving our family memories that will last a lifetime. Highly recommended!

Hotel Review
Relais Le Clarisse Rome
Rome

This was our favorite hotel on our 2 week vacation. Rome, Florence and Sorrento. We had rooms in the courtyard area which might be the reason we like it so much. The rooms themselves are nothing great but they had everything you needed. The hotel was clean and the staff was very friendly. The location, Travestere, was a nice break from all of the crowds in Rome center. Added bonus was that there are a lot of restaurants within walking distance.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Appian Way by E-bike: Tour with Catacombs, Aqueducts, and Food
Rome

Not having high expectations, our family of 4 booked this e-bike tour of aqueducts/Appian/catacombs. We’ve been in Italy for 2 weeks and this was one of the top highlights of our trip. Alex was exceptional, everyone in our family connected with him and had a fantastic time. We wish we could’ve taken him for the rest of our trip.

Quality of Experience
Guides, Drivers and Staff
Alex was great!
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jun 17, 2025

Hi Harry,
I feel even more honoured now knowing you don't usually write reviews!

Thank you for being the perfect guests. Thank you for trusting me with your trip and thank you for taking part in the trip planning too; it's always the best way to build a trip!

I'm pleased it all went smoothly and I'm even more happy I helped make those special family memories.

I look forward to your next trip to Italy and I will pass on your message to Alex.

Thanks again!
Melanie

We had a great time on our trip. It was very beautiful (and punctual)
Switzerland | Jun 3 - Jun 7, 2025

J
Justin M.
Canada | Reviewed on Jun 16, 2025

We had a great time on our trip. It was very well organized by KimKim and we will use it again for sure.

Special shout-out to our organizer, Amandine. She was great. So too was our guide in Grindelwald, Sabrina.

Thanks again, it was a truly great trip.

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jun 23, 2025

Thank you for your kind words! I’m so glad to hear you had a great trip and that everything went well. It was truly a pleasure helping you plan your adventure, and I’ll be sure to share your nice feedback with Sabrina too. I’d love to assist you again whenever you're ready for your next journey!

All the best to both of you,
Amandine

Our trip was great and everything that was pl...
Spain | May 25 - Jun 8, 2025

J
Judy S.
Chicago, IL | Reviewed on Jun 16, 2025
Our trip was great and everything that was planned provided a wonderful introduction to Spain. All our drivers and guides were on time and easy to connect with. We meet Dalia for a wine and olive grove tour, we really enjoyed it, thank you Dalia. Both the train and air travel was uneventful, something that we really appreciated given we were not familiar with using the trains in a European country. We will definitely use Kimkim again . This is our second trip planned with this company and... Read more

Our trip was great and everything that was planned provided a wonderful introduction to Spain. All our drivers and guides were on time and easy to connect with. We meet Dalia for a wine and olive grove tour, we really enjoyed it, thank you Dalia. Both the train and air travel was uneventful, something that we really appreciated given we were not familiar with using the trains in a European country. We will definitely use Kimkim again . This is our second trip planned with this company and neither disappointed.

Hotel Review
Hotel Gran Via
Barcelona

The room was very large and very clean. Even though our room was located on a busy street , there was no road noise. The hotel is centrally located, we walked everywhere. Lots of restaurants and tapas bars nearby. The breakfast selection was all inclusive.

Authenticity & Character
I like the dining room with all the molding.
Location
Close to everything
Staff
The hotel has an agreement with doctors that visit , no charge. Not something you want to have to access but good to know if you need to see someone
Cleanliness & Comfort
Very large room with good closet space
Activity Review
Sevilla Guided Tour
Sevilla Guided Tour
Seville

It was interesting to learn that the statues are paraded in the street during the Easter season.

Quality of Experience
Our guide told us about the Easter celebration, it sounded like a wonderful experience. Makes me want to visit here during Easter
Guides, Drivers and Staff
Our guide shared info about beer and olives.
Transport
Everyone was always on time.
Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Jun 16, 2025
Hi Judy,
Thank you so much for your kind message — I'm really glad to hear that everything went smoothly and that you enjoyed your introduction to Spain! It was such a pleasure to meet you during the wine and olive grove tour — I'm happy you enjoyed it as much as I did.
It’s great to know the logistics worked out well and that train and air travel felt easy, especially since it was your first time navigating that in Europe. That’s exactly what we aim for!
Thanks again for choosing to travel...
Read more

Hi Judy,
Thank you so much for your kind message — I'm really glad to hear that everything went smoothly and that you enjoyed your introduction to Spain! It was such a pleasure to meet you during the wine and olive grove tour — I'm happy you enjoyed it as much as I did.
It’s great to know the logistics worked out well and that train and air travel felt easy, especially since it was your first time navigating that in Europe. That’s exactly what we aim for!
Thanks again for choosing to travel with us (twice now!) — we’d love to help with your next adventure whenever the time comes.

Warm regards,
Dalia

Anniversary Trip to Mallorca & Menorca
Spain | May 29 - Jun 15, 2025

N
Nicole T.
Flagami, FL | Reviewed on Jun 16, 2025
Adam planned a wonderful trip on relatively short-notice (2 weeks before departure). The hotels chosen were in fantastic locations both with unique and calming vibes. Activities that were of particular note - Off-roading sunset tour in Menorca and Mallorca Catamaran & Snorkeling Trip. I will likely use KimKim again for other locations. Read more

Adam planned a wonderful trip on relatively short-notice (2 weeks before departure). The hotels chosen were in fantastic locations both with unique and calming vibes. Activities that were of particular note - Off-roading sunset tour in Menorca and Mallorca Catamaran & Snorkeling Trip. I will likely use KimKim again for other locations.

Hotel Reviews
Sant Jaume Design Hotel
Palma de Mallorca

Great location and vibe. Rooftop and cool plunge pool was great way to chill after sightseeing during the day. The hotel staff were wonderfully helpful and friendly. Basement sauna and large hot-tub were amazing. Interior design was top notch as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Le Blanc—Gran Meliá
Santo Tomás

This was one of the nicest hotels I've ever experienced. Sublime.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room Mate Alba
Madrid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Gomez

Costa Rica family trip
Costa Rica | Jun 2 - Jun 11, 2025

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Mary W.
San Jose, CA | Reviewed on Jun 16, 2025
Holden and the Serendipity Adventures team were great. Everything we asked for in the trip was included. Our trip included many transports of various kinds and we were amazed that it was so well coordinated.
We very much enjoyed the Arenal Moana and the Koora Hotel in Monteverde. The river rafting trip in La Fortuna was the favorite activity of all three generations in our group.
Thanks Holden and Serendipity!
Read more

Holden and the Serendipity Adventures team were great. Everything we asked for in the trip was included. Our trip included many transports of various kinds and we were amazed that it was so well coordinated.
We very much enjoyed the Arenal Moana and the Koora Hotel in Monteverde. The river rafting trip in La Fortuna was the favorite activity of all three generations in our group.
Thanks Holden and Serendipity!

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Beautiful grounds, great pool with swim up bar. Room a little dated but large and comfortable. Nice and helpful staff.

Koora Hotel
Monteverde

This was my favorite hotel of trip. Wonderful to sit on the balcony with a cup of French press coffee in the morning and listen to the birds. Monkeys came to visit at breakfast. Food was excellent. Staff some of the best I have experienced.

Cala Luna Boutique Hotel & Villas
Guanacaste

Food was not great and expensive. Lots of mosquitoes in our back yard. Staff ok but not as helpful as other places. Enjoyed sunset cocktail on beach.

Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Jun 16, 2025

Hi Mary, I'm glad to hear that your trip to Costa Rica was a success for your multi-generational family trip! Hopefully the whitewater rafting trip gave you great memories and photos to remember Costa Rica!

Thank you
Holden Ketchum
Serendipity Adventures

All of the guides and drivers were outstandin...
Portugal | Jun 1 - Jun 9, 2025

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James D.
West Sacramento, CA | Reviewed on Jun 16, 2025
All of the guides and drivers were outstanding. The hotels were very nice and comfortable and the hotel staff in all three hotels were friendly and helpful. The trip planning and communication were excellent and you were terrific at meeting the individual needs and interests of various group members - such as my wife and I staying for an additional day in Lisbon. Well done - would use your services again without hesitation. Read more

All of the guides and drivers were outstanding. The hotels were very nice and comfortable and the hotel staff in all three hotels were friendly and helpful. The trip planning and communication were excellent and you were terrific at meeting the individual needs and interests of various group members - such as my wife and I staying for an additional day in Lisbon. Well done - would use your services again without hesitation.

Hotel Reviews
NH Hotel Porto Jardim
Porto
Montebelo Mosteiro de Alcobaça Historic Hotel
Alcobaça
HF Fénix Lisboa
Lisbon
Local specialist: João Branco
João
João Branco
Local specialist in Lisbon | Replied on Jun 16, 2025
Hello James, Thank you so much for your kind and thoughtful feedback. I am truly delighted to hear that you had such a positive experience with the guides, drivers, and hotel staff, and that everything was comfortable throughout your stay. It was a real pleasure helping to plan your trip, and I am especially glad we could adapt things to meet the needs of each group member, including the extra day in Lisbon for you and your wife. We always aim to make the experience as personal and seamless... Read more

Hello James,

Thank you so much for your kind and thoughtful feedback. I am truly delighted to hear that you had such a positive experience with the guides, drivers, and hotel staff, and that everything was comfortable throughout your stay.

It was a real pleasure helping to plan your trip, and I am especially glad we could adapt things to meet the needs of each group member, including the extra day in Lisbon for you and your wife. We always aim to make the experience as personal and seamless as possible.

I would be happy to assist you again anytime. Please feel free to reach out whenever the travel bug strikes.

Your friend in Portugal - João

I cannot say enough great things about Aggeli...
Greece | May 25 - Jun 5, 2025

Liz
Liz J.
Seattle, WA | Reviewed on Jun 16, 2025
I cannot say enough great things about Aggeliki and the trip to Greece she planned for me and my childhood best friend. My friend and I had been talking about doing this trip for 40 years, since we were just barely teenagers and finally were able to do it at 54 and 55 years old! That being said, you can understand why I needed this trip to be exactly what we imagined and Aggeliki nailed it! I interviewed four different travel agencies and Aggeliki really listened to my vision of what we... Read more

I cannot say enough great things about Aggeliki and the trip to Greece she planned for me and my childhood best friend. My friend and I had been talking about doing this trip for 40 years, since we were just barely teenagers and finally were able to do it at 54 and 55 years old!

That being said, you can understand why I needed this trip to be exactly what we imagined and Aggeliki nailed it! I interviewed four different travel agencies and Aggeliki really listened to my vision of what we wanted to see and do as well as the vibe and pace of the trip.

We had four locations (Athens, Milos, Santorini and Crete) so four different hotels, and they were all perfect in their own way from location to amenities and more. Every time we arrived at a hotel we were so happy and I would say, “Wow! Our travel agent really knows the best places in each area!” She was communicative throughout the whole trip making sure we got our ferry transfers and had the drivers communicate with us and honestly, I don’t think I’ve ever had a trip go more perfectly.

We even had to change plans at one point and she handled that seamlessly! I have already referred her to a few of my friends and will continue to do so!

Activity Review
A Dazzling Day Trip to Hydra Island from Athens
A Dazzling Day Trip to Hydra Island from Athens
Greece

Our guide, Leo, was the best! So fun to hang out with and made for a great day! Definitely want to revisit Hydra another time!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 16, 2025

Yeia sou Liz!

What amazing photos! Wow!

I am super excited to know that you had a lovely time here in Greece with us. 🥰

Hydra is waiting for your next visit, and more amazing islands are waiting to be explored!
So, I would love to see you come back soon!

It was great working with you on this trip, honestly. 🌞

Our best,
Angela and the GA Trips team

Exceptional Service and Care – Highly Recommend Tiago
Portugal | May 26 - May 31, 2025

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Radhika R.
Newark, NJ | Reviewed on Jun 15, 2025
Tiago was an outstanding guide throughout our trip. From the initial booking stage, he conducted himself with the utmost professionalism and attention to detail. He not only planned a well-curated itinerary but also drove us across the country, offering insightful commentary and sharing his extensive knowledge along the way. A particularly commendable aspect of Tiago’s service was his genuine care and support. When I experienced a back issue during the trip, he went above and beyond by... Read more

Tiago was an outstanding guide throughout our trip. From the initial booking stage, he conducted himself with the utmost professionalism and attention to detail. He not only planned a well-curated itinerary but also drove us across the country, offering insightful commentary and sharing his extensive knowledge along the way.

A particularly commendable aspect of Tiago’s service was his genuine care and support. When I experienced a back issue during the trip, he went above and beyond by arranging a medical appointment at a reputable hospital in Porto and connecting me with an excellent doctor.

More than just a tour guide and driver, Tiago has become a valued friend. He made sure we returned home safely and has continued to stay in touch.

We had a truly memorable experience, and I highly recommend booking your trip with Tiago for a seamless, thoughtful, and enriching journey.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Coffee machine in the room
Thomar Boutique Hotel
Tomar

Great location and d place

Authenticity & Character
Location
Center of the city. Close to many places
Staff
Very kind and nice
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Very rude front desk. AC was not working reliably

Authenticity & Character
Location
Center location
Staff
Front desk people can be more accomadative nicely
Cleanliness & Comfort
Activity Reviews
Lisbon (Old Town) guided visit
Lisbon (Old Town) guided visit
Lisbon
Quality of Experience
Guides, Drivers and Staff
Transport
Belém and Cascais guided visit
Belém and Cascais guided visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Óbidos visit
Óbidos visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Batalha Monastery visit
Batalha Monastery visit
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Porto (Half-Day Guided Walking Tour)
Explore Porto (Half-Day Guided Walking Tour)
Porto
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jun 16, 2025

Dear Radhika,

Thank you so much for your words. I see my name mentioned many times and I'm not sure if I'm worthy of all your compliments.

The 4 of you are very interested and easy going people and that made my life very easy and the experience of guiding you very pleasant.

And I was happy that we could stay in touch and expect that we continue to send each other some messages every now and then!!

Please send my regards to all the crew and I hope that your back is fully operational!!!

Regards,

Tiago

12-days Portugal trip
Portugal | May 25 - Jun 7, 2025

A
Andrea & Erich G.
Chicago, IL | Reviewed on Jun 15, 2025
We recently traveled to Portugal with a custom itinerary arranged through KimKim. While the trip had some highlights, overall it fell short of expectations—especially considering the premium price we paid.
The hotels were consistently well located and comfortable, offering a good base in each city. Having breakfast included was a plus. Our main guide/driver was flexible, and we appreciated his willingness to adapt the schedule slightly when needed.
The price felt high for what was delivered....
Read more

We recently traveled to Portugal with a custom itinerary arranged through KimKim. While the trip had some highlights, overall it fell short of expectations—especially considering the premium price we paid.
The hotels were consistently well located and comfortable, offering a good base in each city. Having breakfast included was a plus. Our main guide/driver was flexible, and we appreciated his willingness to adapt the schedule slightly when needed.
The price felt high for what was delivered. The inclusions—hotels, a car, a driver/guide, and two modest experiences (a boat ride and a Port tasting)—didn’t add up to the cost. The "guide" functioned more as a driver, with very limited insight or commentary about Portugal’s rich culture, history, or landmarks. This was particularly underwhelming given KimKim advertises guided tours, not just transportation. The guide's engagement varied—at times seeming unmotivated or disinterested in the role. Our first day was very disappointing: the assigned driver arrived extremely late, was rude, and even threatened not to complete the job. Thankfully, they were replaced the next day by someone far more professional. Compared to platforms like Viator or GetYourGuide, where guides are not always exceptional but at least consistently informative and friendly, this felt like a significant downgrade. Finally, communication with KimKim felt impersonal and opaque. We found it difficult to fully understand what we were getting until after we had paid in full, which left us with little recourse once the trip started.
This trip had enjoyable moments, and Portugal itself is a beautiful country worth exploring. However, KimKim's execution did not justify the price or promise. For travelers seeking more informative, engaging, and transparent service, there may be better options out there.

Hotel Reviews
Hotel Lisboa Plaza
Lisbon

Excellent location and service. Nice rooms and breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection Porto Batalha
Porto

Excellent location, but rooms were very small and not very functional. The breakfasts were very good but started late and the space was crowded. No coffee was available in the lobby before 8 AM - no exceptions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thomar Boutique Hotel
Tomar

Excellent location and very responsive staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Albergaria do Calvário
Évora

Excellent location and service. The staff was outstanding!!! They provided information and help and there was always someone at the front desk. The outdoor area was very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lagos Avenida Hotel
Lagos

Very good location and modern hotel, but the glass doors separating the toilet and shower from the room created lack of privacy. Very nice continental breakfast and additional options. The hotel's entrance is not prepared for people with limited mobility and even getting large pieces of luggage up the steps (without any help from the staff) was unusual. The staff was not particularly helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Melia Lisbon Airport
Lisbon

Practical location to catch early flights. Unusually good for an airport hotel. Nice swimming pools, although the staff could be more attentive to keeping the area clean. Very convenient restaurante and good food. We dinned there twice, but the second night the service was surprisingly unqualified, including not speaking English. The option to take a boxed breakfast for early departure was a joke (1 apple, 1 bottle of water, 1 small juice).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Cave Boat Tour
Cave Boat Tour
Portugal
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jun 18, 2025
Hi Andrea & Erich,
Thank you for taking the time to share your feedback. We truly value all traveler reviews, as they help us improve the quality of our services and the experiences we provide in Portugal.
I'm sorry to hear the trip did not meet your expectations. That said, I feel some of your comments may not fully reflect the effort and details that went into planning your itinerary and the experience delivered to your party during your stay. I’d like to take a moment to address a few of... Read more

Hi Andrea & Erich,
Thank you for taking the time to share your feedback. We truly value all traveler reviews, as they help us improve the quality of our services and the experiences we provide in Portugal.

I'm sorry to hear the trip did not meet your expectations. That said, I feel some of your comments may not fully reflect the effort and details that went into planning your itinerary and the experience delivered to your party during your stay.

I’d like to take a moment to address a few of the points you raised.

### Regarding Trip Pricing & Inclusions
You mentioned paying a “premium price” for your trip, but based on the daily per-person budget, your trip fell within Kimkim’s “Basic” budget category (the second lowest level). Price ranges for the different categories were outlined when you submitted your trip request.

Your trip included:
- 2 double rooms in highly rated, centrally located 4-star hotels (with breakfast and city taxes when due) [standard rooms in 4 of the 6 hotels]
- 3 activities: two boat tours (and not 1 as mentioned) and a winery tour with a tasting (not a simple Port tasting as mentioned)
- a fully guided experience with 10 full days and 2 half-days of private tours in a comfortable Mercedes van (not a car as mentioned)
- 2 private airport transfers
Besides the above-mentioned accommodations, guided services, transportation, and activities, your quote also included personalized trip planning, on-trip concierge services and 24/7 local support.

We revised the itinerary multiple times based on everyone’s feedback—even after the deposit and the final payment—and the final quote ended up being lower than the initial estimate, despite your trip being extended by a day. I did my best to add as much value as possible while trying to keep your trip affordable.

### Regarding the First Day Guide Experience
I understand the frustration around the delay on the first day. The guide was 45 minutes late, which shouldn’t happen, but he notified you via text. While delays are rare, they occasionally happen in cities with heavy traffic like Lisbon. On such rare occasions, guides will make up for lost time during the day. As you experienced during your stay, we changed the starting times of several of your tours to accommodate your requests, with some of them lasting longer than standard times.

As for the interaction in the hotel lobby with your first guide, I wasn’t there to witness it firsthand to weigh in on the different versions of the events, but it seems that, unfortunately, the guide was not able to de-escalate the situation created by his delay.
When Jacob and I spoke that afternoon, he requested a new guide for the rest of the trip. While it was challenging—especially during peak season—I managed to find a replacement for the next day, and I personally guided you for the remainder 10 days of the trip.

Throughout our time together, I did not sense dissatisfaction with the level of engagement or commentary I provided. None of our interactions alluded that you were dissatisfied with my services. I generally felt we had a good trip together. Your feedback regarding my limited insight and lack of motivation was unexpected and disheartening. I worked hard to remain flexible, accommodating different individual interests and needs, adapting the itinerary as requested, and sharing not only historical, cultural, and political context, but also personal insights and favorite spots throughout Portugal. I regret that this didn’t resonate with you as intended.

### On Communication During the Planning Stage
I’m also surprised by your comments about the planning process feeling impersonal or unclear. From your initial inquiry on December 28 to the deposit on January 15, we exchanged numerous messages and made several itinerary revisions. Further adjustments were made even after the final payments in March. The complete roadbook was delivered on April 30, nearly a month before your arrival, and all inclusions were clearly outlined at the different stages. My intention was always to provide clarity and transparency at every step, so I regret that you feel it didn’t come through as clearly as it should have.

### On Comparing Services
Platforms like Viator or GetYourGuide serve a different purpose than Kimkim. Booking similar guided tour services (12 days of private guided tours around the country) independently through those platforms would have resulted in a significantly higher cost for you.

### Hotels
We take pride in the quality of the hotels we use—all of which are rated highly—and I regret that, aside from the one in Évora, you didn’t feel your interactions with staff to be excellent.

### Final Thoughts
I'm genuinely sorry the trip didn't meet your expectations in several areas. While this wasn’t the experience I hoped you’d have, I appreciate the time you took to share your impressions.

Warm regards,
João

A very attentive and detail oriented company
Spain | May 30 - Jun 12, 2025

Randal
Randal S.
Chicago, IL | Reviewed on Jun 15, 2025

With short notice, a fabulous trip was planned and executed for us. Especially liked guided tours of the city on the afternoon/evenings that we arrived. That helps a lot to get the lay of the land. Barcelona tapas tour, Gaudi architectural tour were both great. Rioja full day wine tour with private guide was outstanding. Hotel choices were spot on. They were quick to answer messages and make changes on the fly. You can trust this group.

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jun 16, 2025

Hi Randal, thank you so much for your review! My Team and I are glad to hear that you enjoyed your trip, especially the guided city tours and the Rioja wine experience. It was a pleasure to personalize everything to match your travel schedule and preferences. We’d love to help you plan future adventures to Spain, Portugal, Italy, or Morocco! All the best from Espiritu Travel Team!

The entire week was well done!Natacza for t...
Portugal | Jun 9 - Jun 14, 2025

C
Chris O.
Dallas, TX | Reviewed on Jun 15, 2025
The entire week was well done! Natacza for the Furnas Volcanic experience was amazing. Knowledgeable and easy to understand. Freddie the Culinary Trip did an excellent job engaging with the entire group. Francisco and Bae for the Epic Canyoning Trip were very easy to understand and made you feel very comfortable and safe during the activity. Read more

The entire week was well done!

Natacza for the Furnas Volcanic experience was amazing. Knowledgeable and easy to understand.

Freddie the Culinary Trip did an excellent job engaging with the entire group.

Francisco and Bae for the Epic Canyoning Trip were very easy to understand and made you feel very comfortable and safe during the activity.

Hotel Review
Vila Nova Hotel
Ponta Delgada

Comfortable bed, front desk staff a little abrupt at times, probably due to language differences.

Authenticity & Character
Location
Easy walk to all the restaurants and shops.
Staff
A little more friendly
Cleanliness & Comfort
Room was clean and comfortable.
Activity Reviews
Volcanic Experience: Furnas Lake Full Day Adventure
Volcanic Experience: Furnas Lake Full Day Adventure
São Miguel Island

Natacza did an excellent job educating us, taking care of lunch reservations and engaging with each one of us.

Quality of Experience
Very educational and amazing views.
Guides, Drivers and Staff
Knowledgeable and friendly
Transport
Safe and comfortable.
Azorean Culinary & Wine Experience
Azorean Culinary & Wine Experience
São Miguel Island

Staff was nice and friendly.

Quality of Experience
Guides, Drivers and Staff
Epic Canyoning Adventure
Epic Canyoning Adventure
São Miguel Island

Friendly guides and made everyone feel safe and expertly explained what we were going to be doing and to steps to keep you safe.

Quality of Experience
A fun adventure.
Guides, Drivers and Staff
Guides were great. Made an attempt to get to know us and made it fun and safe.
Whale Watching Experience
Whale Watching Experience
São Miguel Island

The dolphins were fun.

Quality of Experience
Fun to see aquatic wildlife
Guides, Drivers and Staff
Spoke three languages so we could all understand what was going on.
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on Jun 16, 2025

Hi Chris!
Thank you for sharing your feedback! I´m glad to know each part of the experience ran smoothly and that the guides were clear and supportive throughout the activities.
It was a real pleasure helping you plan this trip, and we hope your time in the Azores leaves you with memories that will last a lifetime.
Hope to welcome you on another adventure soon!

Best regards,
Héctor

We had a great trip! All went smoothly from ...
England | Jun 8 - Jun 14, 2025

K
Kara A.
Atlanta, GA | Reviewed on Jun 15, 2025
We had a great trip! All went smoothly from start to finish. Read more

We had a great trip! All went smoothly from start to finish.

Hotel Reviews
Pine Trees Hotel
Pitlochry

Loved this hotel & wished we could have stayed longer. Staff was very welcoming and friendly. The hotel and grounds were lovely. We enjoyed the short walk into to town for dinner. Would definitely recommend to others.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Native Kings Wardrobe, St Pauls
London

Loved the location, very conveniently location for sightseeing being within walking distance to numerous sights and short walk to the tube. Our room was prefect for our family of 4, plenty of space to spread out. Staff was friendly & breakfast was delicious. Would recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Wilde Apartments Grassmarket
Edinburgh

Great location! Loved the views of Edinburgh Castle & being right in the heart of Old Town. Always things to do short walk away, but in a quiet location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Rawson
Alex
Alex Rawson
Local specialist in Wales | Replied on Jun 16, 2025

Thank you, Kara, for your lovely review! We’re so pleased to hear everything went smoothly and that you had such a positive experience throughout your time in the UK.

It’s great to know each hotel hit the mark, especially the charm of Pine Trees, the spacious comfort at Native Kings Wardrobe, and the unbeatable views from Wilde Apartments in Edinburgh. Sounds like you struck a perfect balance between location, comfort, and atmosphere.

Let us know when you’re ready to start planning your next adventure and we’ll be delighted to help!

Exceptional planning and service from Kimkim team!
Galapagos Islands | May 29 - Jun 6, 2025

Clyde
Clyde H.
Boston, MA | Reviewed on Jun 15, 2025
We would like to share the positive experience we had with Kimkim Tours. We typically like to make our own travel plans and steer away from group tours and/or cruises that have preset “boiler plate” itineraries. Yet, with the choice to go to the Galapagos Islands during our semi-retirement years, as well as the realization that there might be a language barrier, we decided to research tour options. Kimkim seemed like a good choice for us. We were impressed with the time that Alvaro, and... Read more

We would like to share the positive experience we had with Kimkim Tours. We typically like to make our own travel plans and steer away from group tours and/or cruises that have preset “boiler plate” itineraries. Yet, with the choice to go to the Galapagos Islands during our semi-retirement years, as well as the realization that there might be a language barrier, we decided to research tour options. Kimkim seemed like a good choice for us.

We were impressed with the time that Alvaro, and especially Steven, took to understand our individual needs. The interaction started with us filling out a detailed questionnaire detailing our interests, how we preferred to travel, what we wanted to see, our preferences on lodging (from simple hostels to premium hotels) as well as our ages, physical abilities and budget considerations. Kimkim put together a suggested itinerary, We were able give them input on the plan and they made adjustments given our feedback. After a few iterations, we finally agreed our itinerary! Kimkim then went to work on booking our hotels, transportation (including transfers) and daily tours.

We cannot say enough about the exceptional service both during the planning process as well as “on the ground” during our travels. Kimkim provided exceptional service, well-planned itineraries, and smooth travel experiences. We received personalized attention, experienced a helpful and responsive staff, and a seamless booking process. Communications both before and during the trip were efficient and reliable. The local guides and contacts were extremely knowledgeable and helpful and provided valuable insights and direction.

It is also notable to mention that late in the planning and payment process, we experienced a personal health issue that might have affected the trip and excursions we had planned. Steven and Alvaro were understanding and allowed us some extra time to tighten our plans and pay our deposits while always communicating and check-in in on us. In addition, we needed to make a few changes to our plans during the trip and Steven/Alvara/Rita worked together to accommodate our unique circumstance. We appreciated this personal attention and professionalism!

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Jun 17, 2025
Hello Clyde, Thank you so much for taking the time to share your thoughtful and detailed review! It truly means a lot to us that you chose to trust Kimkim—and our local team—for such a meaningful journey to the Galapagos during this special chapter of your lives. We’re so happy to know that our personalized approach resonated with you and that the collaborative planning process helped shape a trip that reflected your unique travel style and needs. It was a pleasure working closely with... Read more

Hello Clyde,

Thank you so much for taking the time to share your thoughtful and detailed review! It truly means a lot to us that you chose to trust Kimkim—and our local team—for such a meaningful journey to the Galapagos during this special chapter of your lives.

We’re so happy to know that our personalized approach resonated with you and that the collaborative planning process helped shape a trip that reflected your unique travel style and needs. It was a pleasure working closely with you—from the early stages of customizing your itinerary to supporting you during your travels.

We especially appreciate your kind words about the support during your unexpected health situation and the flexibility needed along the way. Steven, Rita, and I were more than happy to assist and ensure everything ran smoothly.

Thank you again for choosing to travel with us. We hope to welcome you again for another adventure in South America!

Hugs from the middle of the world,
Alvaro

Norway June 2025
Norway | Jun 2 - Jun 8, 2025

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Rebecca C.
Chicago, IL | Reviewed on Jun 15, 2025
We thouroughly enjoyed our trip to Norway. The itinerary put together by Kimkim allowed us to have both planned excursions to the best sights, but also gave us time to explore on our own. When things unexpected happend, our Kimkim team of Alex and Nick stepped in to help out. We started in Bergen at the Raddison Blu. Rooms were simple but confortable and the breakfast was wonderful. We stopped by Flam on our way to Oslo. In Flam we enjoyed wonderful hking and a cruise thru the fjords with our... Read more

We thouroughly enjoyed our trip to Norway. The itinerary put together by Kimkim allowed us to have both planned excursions to the best sights, but also gave us time to explore on our own. When things unexpected happend, our Kimkim team of Alex and Nick stepped in to help out. We started in Bergen at the Raddison Blu. Rooms were simple but confortable and the breakfast was wonderful. We stopped by Flam on our way to Oslo. In Flam we enjoyed wonderful hking and a cruise thru the fjords with our charming guide Nathan. Alex and Nick made the trip easy to plan and the itinerary had all the details needed to make transfers easily. Thank you Kimkin for a great trip.

Hotel Review
Fretheim Hotel
Flåm

great breakfast and view. Rooms needed updating but beds are comfortable and bathrooms worked well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Jun 18, 2025

These pictures are amazing, Dr. Carey🤩 We're excited to help with a future trip, but hearing how well Nathan treated you as a guide is fantastic. Aren't breakfast buffets around Norway incredible?

It was truly a pleasure working with you & your family for this wonderful journey through the Norwegian fjords. I appreciate you for being so fun & friendly to chat with during the planning process, Nick & I hope you got plenty of memories to reminisce on together forever🫶

Madrid, Seville and Malaga - the experience
Spain | Jun 7 - Jun 14, 2025

A
Audra B.
Spring Valley, NV | Reviewed on Jun 15, 2025
This trip was wonderful. The work that the KimKim team put into everything showed. The tours were well planned. The hotels were better than I could have hoped. Everything worked seamlessly. Our advisors were great about quick responses to questions and provide helpful suggestions. The tapas tour was exceptional. That along with the tour of Seville were our favorites. I would definately spend more time in both Seville and Malaga and incorporate more down time as the tours were so... Read more

This trip was wonderful. The work that the KimKim team put into everything showed. The tours were well planned. The hotels were better than I could have hoped. Everything worked seamlessly. Our advisors were great about quick responses to questions and provide helpful suggestions. The tapas tour was exceptional. That along with the tour of Seville were our favorites. I would definately spend more time in both Seville and Malaga and incorporate more down time as the tours were so informative the downtime was a must. I would certainly plan another trip with this group!

Hotel Reviews
Petit Palace Posada del Peine
Madrid

This hotel was a little hard four our taxi to get to / find, but perfectly located for all tours. It enabled us to be in the middle of everything going on.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Joya del Casco Boutique Hotel
Seville

I loved this hotel. The rooms, the food, the staff, the rooftop patio…..everything was so great!!!!!! Our only downside was the air conditioning was not working one of our nights. Otherwise this is definately the best place to stay. I would have stayed longer if possible.

Authenticity & Character
The rooftop patio is a hidden gem. We spent each evening there looking at the city, relaxing with dessert from nearby shops.
Location
Located near city center and all activities.
Staff
Incredibly nice and accommodating.
Cleanliness & Comfort
Hotel Palacete de Alamos
Málaga

We stayed in the related apartments for this location. There was a little confusion initially as the apartments are not adjacent to the hotel, but a little walk. However, the location of the apartment was better than the hotel. Everything was very nice here and easy to use.

Authenticity & Character
Location
City center, great location to go through the city and get to the beach or the sites.
Staff
Cleanliness & Comfort
Sleep´N Atocha
Madrid

This was extremely convenient getting off the train and to the hotel. I would not stay here more than one night. It is definately for a younger crowd who plans to be out every night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

This was our best tour! The guide was a native to Seville. You could tell he knew everything about his city which made the tour even better. He was extremely thoughtful and helped us with taking group photos and ensuring that we got the best experience. Highly recommend this tour and this guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

A must do. This was one of the best tours of our trip. Our guide was knowledgeable and friendly. She took us places and had us try so many things that were special to Spain. I would highly recommend this tour. I would make sure to take pictures of the signs for the restaurants so you can go back. They were top notch.

Quality of Experience
Food
Guides, Drivers and Staff
The guide was wonderful!!!!!
Transport
Local specialist: Karin Eckhard
Karin
Karin Eckhard
Local specialist in Madrid, Spain and USA | Replied on Jun 25, 2025

Thank you, Audra, for the lovely review! We are so please to hear that you had wonderful trip and many memorable experiences. We look forward helping you plan your next trip.
Warmest regards from Karin and the team at Espíritu Travel.

Italy -5 out of 5; Spain 4 of 5.
Spain | May 31 - Jun 13, 2025

Carrie
Carrie H.
Oak Park, IL | Reviewed on Jun 15, 2025
We have used KimKim for our travel before, and loved it. This time, however, was not what was expected or described. We took a trip to Italy and Spain. While a glitch or two happened in Italy that part of the trip was great! The guides were informative and helpful. The Pantheon guide, Franchesa, was exceptional and recommend the best gelato we had the entire trip- Gunther Gelato. Florence and Venice were great. Kudos to the Mama Florence Cooking School and Market tour, and the Venice... Read more

We have used KimKim for our travel before, and loved it. This time, however, was not what was expected or described. We took a trip to Italy and Spain. While a glitch or two happened in Italy that part of the trip was great! The guides were informative and helpful. The Pantheon guide, Franchesa, was exceptional and recommend the best gelato we had the entire trip- Gunther Gelato. Florence and Venice were great. Kudos to the Mama Florence Cooking School and Market tour, and the Venice Mystery Tours in Venice-Nico. Caterina, who showed us the Old Town and La Segurada Familia was fantasticUnfortunately, if you are going to Spain, I would suggested a tour company that better describes the activities. From confusion regarding the taxi to the airport in Mallorca, to the extremely poor description of the Costa Brava tour. The guide, David, was good, but the tour was basically 3 hours at the beach, sunbathing. The description was see this castle, walk around this town etc. Would have been easier to rent a car and go to Costa Brava on our own. The tour to Monsarret was nice and our guide, Javier was super, however if you are not a hiker or really religious the tour could have been shortened by 45 minutes.

Hotel Reviews
Solo Experience Hotel
Florence

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Saturnia
Venice
Authenticity & Character
Location
Staff
Great recommendations and very helpful.
Cleanliness & Comfort
Melia Palma Bay
Palma de Mallorca

Great hotel. It is designed with a large center atrium, which could be extremely loud at all hours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Praktik Vinoteca
Barcelona
Authenticity & Character
Location
Staff
The desk staff recommended 2 great places for food.- Don Villo and Vinitus
Cleanliness & Comfort
Activity Reviews
Luxury Catamaran Tour with Tapas & Swimming
Luxury Catamaran Tour with Tapas & Swimming
Mallorca

Lots of fun. Fabulous crew. Overall a great time! Would highly recommend.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Italy

Paola was a great guide. The tour was interesting.

Quality of Experience
Guides, Drivers and Staff
Legends & Mysteries: Venice By Night
Legends & Mysteries: Venice By Night
Venice
Quality of Experience
Guides, Drivers and Staff
Florence Market Tour & Traditional Tuscan Cooking Class
Florence Market Tour & Traditional Tuscan Cooking Class
Florence

Market tour was great and the cooking class was fantastic. It was a wonderful bonding experience with my daughter and lots of fun. One of our favorite experiences of the trip.

Quality of Experience
Guides, Drivers and Staff
Private Gondola Ride with Cicchetti & Wine
Private Gondola Ride with Cicchetti & Wine
Venice
Quality of Experience
Guides, Drivers and Staff
Guided Visit of Barcelona & Sagrada Familia
Guided Visit of Barcelona & Sagrada Familia
Barcelona

The La Segurada Familia was absolutely spectacular and should not be missed. The old part of the city was beautiful and interesting.

Quality of Experience
Guides, Drivers and Staff
Katerina was one of the best guides were had the whole trip. She was informative and knowledgeable. She was also very kind.
Costa Brava Day Trip: Tossa de Mar and Panoramic Boat Ride
Costa Brava Day Trip: Tossa de Mar and Panoramic Boat Ride
Barcelona

This tour would be better described as a beach daysunbathing- on a scenic route with a boat ride. 3.5 hours of an beach with nothing else was not very exciting. My daughter sunbathed for an hour while I spent 2.5 hours on my phone. We should have spent an hour there and the three hours in Tassa de Mar, where there was a a small shopping are, restaurants and a castle.

Quality of Experience
Guides, Drivers and Staff
David was very nice and very knowledgeable about the area
Transport
Half-Day Excursion to Montserrat
Half-Day Excursion to Montserrat
Barcelona

Monsarret is beautiful and the chuch is very nice. If you don't hike or aren't very religious, this tour is a little long

Quality of Experience
Guides, Drivers and Staff
Javier was excellent.He was super helpful and recommended the best paella place-7 Portes
Transport
Local specialist: Beatriz De Pablo Rocha

Four great guides help create an unforgetable trip
Brazil | Jun 8 - Jun 14, 2025

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Chanin S.
Los Angeles, CA | Reviewed on Jun 15, 2025
KimKim was not the first source we tried to make the arrangements. Thank God, we did turn to KimKim ultimately. We loved each of our four local guides. In Buenos Airs, Enrique was hardworking, knowledgeable, and always well-prepared. For the Sao Paulo part, it wouldn't have been a pleasant trip without Alex who was proud of his city and because of his enthusiam, consideration and willingness to go the extra mile, we came to love this city as well. In Iguara Falls, Mario was professional,... Read more

KimKim was not the first source we tried to make the arrangements. Thank God, we did turn to KimKim ultimately. We loved each of our four local guides. In Buenos Airs, Enrique was hardworking, knowledgeable, and always well-prepared. For the Sao Paulo part, it wouldn't have been a pleasant trip without Alex who was proud of his city and because of his enthusiam, consideration and willingness to go the extra mile, we came to love this city as well. In Iguara Falls, Mario was professional, could sing and whistle very well in addition to being a good photographer. When it came to Rio, Marcello provided a balanced view of the great city, its beaches, beauty beyond words, and its struggling residents.
We finished our journal without any disappointment and would be happy to utilize Bruno's services again and recommend it to friends.

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Jun 15, 2025

Chanin and Conrad
Thank you very much for your trust. I'm very happy that everything went well.
I wish you all the best.
If you need anything, write to me
Bruno

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.