Kimkim Trip Reviews

4.8
Based on 17,156 ratings
Read 17,156 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We had a wonderful experience with KimKim
Ireland | Jul 12 - Jul 20, 2025

M
Mandi S.
Newark, NJ | Reviewed on Jul 22, 2025
We had a wonderful experience with KimKim and Svetlana. She offered many different options for us as well as finding accommodations for us that were spacious and convenient. The excursions were fun and educational. Read more

We had a wonderful experience with KimKim and Svetlana. She offered many different options for us as well as finding accommodations for us that were spacious and convenient. The excursions were fun and educational.

Hotel Reviews
Ballymascanlon House Hotel & Spa
Dundalk

very lovely and a bit formal. Make sure you reserve in ahead for dinner. The breakfast was very nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
family room we had was very spacious.
Sea Side Getaway
Portstewart

We loved how close it was to the city center. We were able to walk to dinner as well as coffee shops. The host was so nice and had coffee, wine and tea in the townhouse. There was shampoo and conditioner, as well as paper towels. As with all locations- no central AC- bring a portable fan if you need air circulation.

Authenticity & Character
Location
5 min to city center
Staff
Cleanliness & Comfort
Trim Castle Hotel
Trim

Such a lovely hotel, right across the street from Trim Castle. The family room was spacious. If traveling in the summer, be aware that there is no central air or fans- make sure to bring your own portable one!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Black Cab Tour
Black Cab Tour
Belfast

Our driver was very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Royal Hillsborough Castle and Gardens
Royal Hillsborough Castle and Gardens
Hillsborough

I had no idea this was a "working" royal residence before we went on our tour. So much history! The grounds were lovely!

Guides, Drivers and Staff
Transport
Prehistoric Newgrange & Knowth
Prehistoric Newgrange & Knowth
Ireland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Svetlana Frolova

My family and I had an incredible trip to Gre...
Greece | Jul 13 - Jul 20, 2025

Michael
Michael Y.
Boston, MA | Reviewed on Jul 22, 2025
My family and I had an incredible trip to Greece. Erica and Lea were there to address all our trip needs, from planning and during the amazing trip. Read more

My family and I had an incredible trip to Greece. Erica and Lea were there to address all our trip needs, from planning and during the amazing trip.

Hotel Reviews
Glyfada Riviera Hotel
Glyfada

Not the best hotel - had to pay 30 euros for additional city taxes which I wasn't expecting. It also wasn't in close proximity to any restaurants.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Majo Suites Hotel Naxos
Naxos

Family run hotel - very friendly. Great breakfast. They accommodated all our needs - we checked in early and checked out late our final day there. Would love to stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Acrogiali Beach Hotel
Mykonos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Athens Manor Houses
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Erica Gerakos

We had an amazing trip to Portugal planned by Kim Kim
Portugal | Jul 9 - Jul 21, 2025

R
Robin L.
La Vista, NE | Reviewed on Jul 22, 2025
We had an amazing trip to Portugal planned by Kim Kim. The hotels in every city we visited were in the best areas of each city. We had an awesome food tour in Porto, and a great guide for our time in Lisbon. I would highly recommend Kim Kim to anyone who is looking for a stress free vacation. Read more

We had an amazing trip to Portugal planned by Kim Kim. The hotels in every city we visited were in the best areas of each city. We had an awesome food tour in Porto, and a great guide for our time in Lisbon. I would highly recommend Kim Kim to anyone who is looking for a stress free vacation.

Hotel Review
The Vintage House Hotel Douro
Pinhão

The Vintage House Hotel Douro was definitely a highlight of my trip. It's a beautiful hotel in an amazing location, even though it's a bit secluded in the area, but it stands out as quite the fabulous place to stay. I really appreciated the charm and tranquility of the place.

Activity Review
Dinner with Live Fado Music
Dinner with Live Fado Music
Lisbon

The Dinner with Live Fado Music was an interesting experience. The place and the music were great, capturing the essence of Fado well, but the food didn't really meet expectations. However, we weren't expecting gourmet cuisine, so it was more about the experience overall, which was enjoyable.

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jul 22, 2025

Hi Robin. Thank you so much for your feedback! We’re so happy to hear that your trip to Portugal went well :) It’s great to know we could help make your vacation stress-free and memorable.
I'll share your kind words with everyone involved.

Fantastic tailored holiday in Iceland
Iceland | Jul 12 - Jul 17, 2025

M
Michal S.
United Kingdom | Reviewed on Jul 22, 2025
I travelled to Iceland with my 18-year old son and we both had an amazing trip. The service from Hanna was exceptional. Every aspect of our trip was well planned, catered to our requirements and needs and followed a detailed discussion. Hanna suggested a couple of experiences we haven’t heard about before. And, she remained responsive even after everything was agreed and paid for and stayed in touch while we were in Iceland.
Definitely a Mum and Son trip to remember.
Read more

I travelled to Iceland with my 18-year old son and we both had an amazing trip. The service from Hanna was exceptional. Every aspect of our trip was well planned, catered to our requirements and needs and followed a detailed discussion. Hanna suggested a couple of experiences we haven’t heard about before. And, she remained responsive even after everything was agreed and paid for and stayed in touch while we were in Iceland.
Definitely a Mum and Son trip to remember.

Hotel Review
Magma Hotel
Kirkjubæjarklaustur

An absolute must place to stay. Fabulous setting, amazing food. Just fantastic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Jul 22, 2025

Thank you for the fantastic review, Michal!
I am so glad that you had a great Mum and Son trip!
I wish you a lot of unforgettable future trips together.
Hanna

. Fell in love with Peru.
Peru | Jul 7 - Jul 15, 2025

Susan
Susan O.
Newark, NJ | Reviewed on Jul 22, 2025
This was an amazing trip that was well organized. From the pick up at the airport to the food tour in Barranco to the dune buggy rides to the walking tour in Cusco and visiting all of the sites at the sacred Valley, as well as Machu Picchu it was a memorable an amazing trip that left me in love with Peru Willi our guide in couscous was amazing. He was very patient and took the time to explain every important detail to us. The walking food tour with Andrea was also awesome in our ride to... Read more

This was an amazing trip that was well organized. From the pick up at the airport to the food tour in Barranco to the dune buggy rides to the walking tour in Cusco and visiting all of the sites at the sacred Valley, as well as Machu Picchu it was a memorable an amazing trip that left me in love with Peru Willi our guide in couscous was amazing. He was very patient and took the time to explain every important detail to us. The walking food tour with Andrea was also awesome in our ride to Huacachina with Alavore was one of the best experiences ever.

Hotel Reviews
Abittare Hotels
Cusco
Authenticity & Character
Location
Staff
I
Cleanliness & Comfort
Tierra Viva Miraflores Larco
Lima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jimena Salazar
Jimena
Jimena Salazar
Local specialist in Lima, Peru | Replied on Jul 22, 2025

Dear Susan

Thank you so much for this lovely review!

It truly makes me happy to know you fell in love with our country and that you had memorable experiences with everyone you met along the way. I was genuinely pleased to design this trip for you and Sandy, especially since it was your first time here!

We'll make sure to pass along your kind words to Willy, Alvaro, and Andrea. If you ever come back to Peru and decide to keep exploring other destinations, please don’t hesitate to reach out.

Wishing you the very best in your future journeys!

All the best,
Jimena

Amazing Experience in Colombia
Colombia | Jul 12 - Jul 15, 2025

Sierra
Sierra S.
Portland, OR | Reviewed on Jul 22, 2025
I recently returned from a trip to Colombia organized by Michael, and I truly cannot find the words to encapsulate how wonderful the experience was and how grateful I am to the kimkim team and all of the guides they coordinated with to make this trip so meaningful and memorable. They were able to get my friend and I connected with staff from Tayrona Birding for a tour of Tayrona National Park, and each of the staff we interacted with were kind, professional, knowledgable, and warm. The... Read more

I recently returned from a trip to Colombia organized by Michael, and I truly cannot find the words to encapsulate how wonderful the experience was and how grateful I am to the kimkim team and all of the guides they coordinated with to make this trip so meaningful and memorable. They were able to get my friend and I connected with staff from Tayrona Birding for a tour of Tayrona National Park, and each of the staff we interacted with were kind, professional, knowledgable, and warm. The lodging at the Senda Koguiwa hotel in Santa Marta was also so wonderful. The food was phenomenal, the grounds were beautiful, and the staff was so kind. I truly hope this review helps encourage anyone who is on the fence about booking with kimkim to move forward with it. I am already looking forward to booking future experiences with kimkim!

Hotel Review
Senda Koguiwa
Santa Marta

Friendly staff, delicious food, beautiful grounds, and comfortable rooms that kept us cool and safe.

Authenticity & Character
Location
Conveniently close to Tayrona National Park.
Staff
The staff were so kind and helpful, and they seemed to genuinely care about making the experience special.
Cleanliness & Comfort
The room was clean and kept at a comfortable temperature.
Activity Review
Hike Tayrona National Park
Hike Tayrona National Park
Colombia

The park itself is gorgeous with lots of breathtaking views and diverse wildlife housed within, but the thing that made it even more wonderful was the hiking guide and the experience he created based on his own knowledge of the park.

Quality of Experience
Guides, Drivers and Staff
Transport
Comfortable, on-time, and felt safe the entirety of the nearly 3-hour long transfer from Barranquilla to Santa Marta.
Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Jul 22, 2025
Hi Sierra,
Wow — thank you so much for this amazing feedback! I’m really happy to hear that your trip to Colombia was such a special and memorable experience.
It’s great to know that everything went smoothly. Sounds like you had a great mix of nature, comfort, and warm hospitality, which is exactly what we hope for our travelers. I’m especially glad the guides, hotel and staff made such a positive impression!
Thanks again for taking the time to share your experience in such detail. We’d love... Read more

Hi Sierra,
Wow — thank you so much for this amazing feedback! I’m really happy to hear that your trip to Colombia was such a special and memorable experience.
It’s great to know that everything went smoothly. Sounds like you had a great mix of nature, comfort, and warm hospitality, which is exactly what we hope for our travelers. I’m especially glad the guides, hotel and staff made such a positive impression!

Thanks again for taking the time to share your experience in such detail. We’d love to help plan your next Colombia adventure whenever you're ready!

All the best,
Michael & The Chaska Tours Team

We loved our trip to Norway - Oslo, Flam, Ber...
Norway | Jun 30 - Jul 13, 2025

Deborah
Deborah E.
Bethesda, MD | Reviewed on Jul 22, 2025
We loved our trip to Norway - Oslo, Flam, Bergen, Alesund, and then our add on to the Lofoten Islands. Alex did a great job laying out an itinerary that took into account all the things we wanted to see. He provided alternative suggestions when my ideas weren't the most practical and was open to feedback about our preferences. All our lodging was top-notch and conveniently located. The trip logistics couldn't have gone any smoother. Read more

We loved our trip to Norway - Oslo, Flam, Bergen, Alesund, and then our add on to the Lofoten Islands. Alex did a great job laying out an itinerary that took into account all the things we wanted to see. He provided alternative suggestions when my ideas weren't the most practical and was open to feedback about our preferences. All our lodging was top-notch and conveniently located. The trip logistics couldn't have gone any smoother.

Hotel Reviews
Hotel Brosundet
Ålesund

Another perfectly located hotel, with lots of charm. The large gas fireplace in the center of the lobby, surrounded by lots of comfy couches and chairs, couldn't have been more welcoming. This hotel was just a 10 minute walk from where we met the day long fjord cruise to Geiranger trip and 15 minute walk from the Aksla trail.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Det Hanseatiske Hotel
Bergen

This hotel was perfectly located in Bergen! Just a stones throw away from the famous Bryggen buildings. While we loved the location and being on the upper floor, the one downside was we had to carry our luggage up one extra flight of stairs for our "attic" room. The room was spacious, with a HUGE bathroom - which had both a shower and a tub.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heimly Pensjonat
Flåm

We had a fabulous view of the fjord from our room at this simple but welcoming and low key hotel where dinner is included as part of the stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fretheim Hotel
Flåm

Right in the heart of Flam, this hotel feels grand but in a low key accessible way. The room was purposely designed to feel old, including a claw foot tub. Great breakfast too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Karl Johan Hotel
Oslo

This hotel is in the PERFECT location to explore Oslo. The rooms are modern and reasonably sized. Their Norwegian breakfast was one of the best of our trip.

Authenticity & Character
Location
Hop, skip and a jump away from everything.
Staff
Cleanliness & Comfort
Activity Reviews
Geirangerfjord Cruise & Day Trip
Geirangerfjord Cruise & Day Trip
Norway

The day trip to Geiranger turned out to be one of the highlights of our trip. Not only was it a sunny day which made for extra special views of the fjord, one of the crew on the cruise was very friendly and shared helpful information throughout the journey, from the history of individual villages or homes we passed along the way, to things to do once we got to Geiranger, including to rent a mini Geiranger electric car, which had a GPS inside to direct you to a fabulous overlook just 15 minutes away. Once we got to the overlook for our perfect top of a fjord picture, we hiked a short bit in along a marked path and quickly got a way from most of the other tourists. We also enjoyed lunch and an ice-cream in town.

Quality of Experience
Walk up to Aksla Viewpoint
Walk up to Aksla Viewpoint
Ålesund

Enjoyed our walk up to the viewpoint. Great views of the city.

Quality of Experience
Fløibanen  Funicular Ticket
Fløibanen Funicular Ticket
Bergen

Great way to get to the top of Mount Floyen! Fun seeing the goats grazing amongst the visitors. We walked down on our own, which was fun but it does take a while to traverse all those switchbacks!

Quality of Experience
Explore Bergen
Explore Bergen
Bergen

Throughly enjoyed exploring Bergen on our own. We made it to the Fantoft Stave Church, which I'd recommend.

Quality of Experience
Ægir Viking Meal Experience
Ægir Viking Meal Experience
Flåm

This meal exceeded our expectations! Not only was the food very tasty and the beers perfectly matched, the atmosphere was fun and lively. We are not beer drinkers but couldn't believe how well each beer went with the corresponding dish.

Quality of Experience
Summer Kayaking Excursion
Summer Kayaking Excursion
Norway

This was the one activity of the trip that I would definitely skip. There was nothing wrong with the excursion. The vendor did a fine job. But since we got to see the fjord from the water two other times as part of the RIB excursion later that day and then the next day from the "Norway in a Nutshell" ferry, I would have rather used that half day to go to the famous Stegastein overlook, walk to the Flam church, or go on another hike.

Quality of Experience
Not worth the time. Do something else instead.
Guides, Drivers and Staff
Explore Flåm
Explore Flåm
Flåm

Enjoyed walking around and exploring Flam, including a hike to the nearby falls. That was a highlight.

Quality of Experience
Full-Day Private City Excursion
Full-Day Private City Excursion
Oslo

Our guide and driver helped create a convenient and efficient way to learn about and see Oslo.

Quality of Experience
Would have rated it a 5 but felt a little rushed.
Guides, Drivers and Staff
Transport
Explore Oslo
Explore Oslo
Oslo

Loved having a half day of free time once we arrived to explore the city on our own.

Quality of Experience
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Jul 22, 2025
Thank you so much for your thoughtful and thorough review! I know it came from you both, and I really appreciate how much you shared because it's incredibly helpful for myself and our other Travelers. Everything going smoothly and living up to your expectations is exactly what I hoped to hear because it was a pleasure helping craft an itinerary that reflected your interests. Hearing that you feel the lodging, logistics, and activities aligned well with your goals is paramount to Nick & I -... Read more

Thank you so much for your thoughtful and thorough review! I know it came from you both, and I really appreciate how much you shared because it's incredibly helpful for myself and our other Travelers.

Everything going smoothly and living up to your expectations is exactly what I hoped to hear because it was a pleasure helping craft an itinerary that reflected your interests. Hearing that you feel the lodging, logistics, and activities aligned well with your goals is paramount to Nick & I - along with the invaluable suggestions for helping others, like ensuring they're aware of the great viewpoints that you were able to experience🤩

That detailed feedback on hotels especially is incredibly valuable —not just to us, but to future travelers.

We're grateful that kimkim successfully helped with another wonderful memory, and can't wait to do it again in the future😊

Our guide Joel in Lisbon was amazing . Profes...
Portugal | Jul 9 - Jul 21, 2025

P
patrice m.
Ashburn, VA | Reviewed on Jul 22, 2025

Our guide Joel in Lisbon was amazing . Professional and very knowledgeable . Hotels were great and everyone was friendly.

Local specialist: João Daniel
João
João Daniel
Local specialist in Lisbon | Replied on Jul 22, 2025

Thank you, Patrice! I'm happy to hear that you enjoyed your time in Lisbon and that Joel made such a wonderful impression. I'm also glad that you were pleased with the hotels and found everyone friendly.
Hope to welcome you on another journey soon ;)

This was our first time working with a travel...
Iceland | Jul 1 - Jul 14, 2025

S
Sarah L.
Flagami, FL | Reviewed on Jul 22, 2025

This was our first time working with a travel agency and we enjoyed the experience. We had a great time and we feel we saw a lot more with Adam’s itineraries than we would have if we planned the trip ourselves. The car and the hotels and apartments he picked for us were perfect and we felt really comfortable the whole trip, which says a lot since we had definite budget constraints. Highlights were Skaftafell Nature Preserve, Svinafellsjokull, Vik, the Westman Islands, and Olafsvik. We are grateful for everything and we will reach out again when we are ready to plan our next trip! Thanks!

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Jul 22, 2025

Thanks so much for the review and for trusting us. I'm very happy that you enjoyed your time in Iceland and that you liked your itinerary. Feel free to let us know when you're ready for your next trip with Kimkim!

Awesome first trip to Portugal
Portugal | Jul 6 - Jul 12, 2025

T
Tahira C.
Newark, NJ | Reviewed on Jul 22, 2025
Our Portugal trip was better than expected and we are looking forward to another visit to explore more. Margarida (spelling ?) was our walking tour guide in Lisbon and she was knowledgeable, friendly, and fun. She helped provide a balanced welcome into Portugal's history, culture, and food that made us appreciate our surroundings and the country. Duarte was a friendly and knowledgeable driver/guide for Sintra and to/from Lagos. His unique background being a race car driver living in the... Read more

Our Portugal trip was better than expected and we are looking forward to another visit to explore more. Margarida (spelling ?) was our walking tour guide in Lisbon and she was knowledgeable, friendly, and fun. She helped provide a balanced welcome into Portugal's history, culture, and food that made us appreciate our surroundings and the country.

Duarte was a friendly and knowledgeable driver/guide for Sintra and to/from Lagos. His unique background being a race car driver living in the Unite States and personal history and experiences made our time in the car feel special. He was safe, friendly and went above and beyond to ensure our comfort and a positive experience.

Rodrigo drove us for a day in Lagos and Algarve and introduced us to some of the most beautiful beaches we've been to! He was friendly and easy to communicate with.

Marcos was our friendly driver to and from the Afronation concert and he made sure we got to and from safely.

Hotel Reviews
Vila Galé Cascais
Cascais

The hotel was clean, large, and had a beautiful outdoor and pool area. It was located across from the water with easy walking access to the town for restaurants and shopping which was great. It was a bit dark in the hallways of the hotel leading to our room and the hotel is due for some updates overall, particularly in the rooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything was clean and comfortable with ample space in the room to spread out. I liked the balcony/terrace; it was very relaxing and quiet.
Lagos Avenida Hotel
Lagos

I loved the decor and views at this hotel. It was very easy to walk to the shops, marina, and restaurants nearby.

Authenticity & Character
The modern beachy but laid back vibes. The style was great at the hotel overall although the bathroom/room combo with the curtain for privacy was a tad tricky and less practical at times.
Location
Staff
Breakfast staff was very friendly.
Cleanliness & Comfort
Everything was clean and breakfast was superb.
Hotel Britania Art Deco
Lisbon

I really liked the Art Deco decor and history of the hotel. The staff was very friendly and breakfast was delicious. The hotel was clean, quiet, easily walkable to local restaurants and shopping. I enjoyed the bath/body products in the hotel.

Authenticity & Character
Location
Staff
Staff was kind and personable with good recommendations for food nearby.
Cleanliness & Comfort
I liked the robe and slippers.
Activity Reviews
 Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Exclusive Panoramic Boat Tour to the Ponta da Piedade Caves
Portugal

I liked how it was personal. Jorge was knowledgeable with a good sense of humor. He made the ride feel more safe and calm even with the waters being rough that day. Loved the fresh fruit; it was sweet and refreshing.

Quality of Experience
Guides, Drivers and Staff
Transport
To Eat Suggestion: Honest Greens (Avenida)
To Eat Suggestion: Honest Greens (Avenida)
Lisbon

Delicious healthy food that was less than 2 blocks from our hotel. the staff was friendly and the atmosphere was fresh, spacious, and comfortable.

Quality of Experience
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Unveil the Fairytale Villa of Sintra with a Private Driver Service
Portugal

Sintra and the Villa/castle was beautful to see although it was very slow due to crowds. We stood a lot moving slowly through the property. A heads up on the microclimate could have been helpful as it was chilly at times.

Quality of Experience
Guides, Drivers and Staff
Our driver Duarte was friendly and knowledgeable throughout the tour. He also recommended a great seafood restaurant and pastries which we enjoyed. Glad we passed through Cascais on the way back to Lisbon as it was beautiful and sunny.
Transport
the care was clean, modern, comfortable and we felt safe. Thankful for the bottled water.
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon's Historic Odyssey on a Private Walking Tour & Tastings
Lisbon

I liked the food tastings. Our guide was very knowledgeable and friendly (Margarida). We handled the walking okay but the hills would have been very challenging if I came with my parents or other family members.

Quality of Experience
a nice mix of food, culture, history and lifestyle.
Guides, Drivers and Staff
Transport
a good walk but not easy in the heat or if hills or stairs are challenging.
Local specialist: Diana Mota
Diana
Diana Mota
Local specialist in Lisbon | Replied on Jul 22, 2025

Hi Tahira,
We’re so glad to hear that everyone played a part in making your trip amazing - especially the drivers and guides. They really are 5-stars and feel more like local friends than anything else. It’s that personal vibe we love to bring to every trip, and what we think makes it truly special. Can’t wait to have you back for another adventure in Portugal!
See you soon!😊
Your friend in Portugal - Diana

The perfect first time adventure in Costa Rica!
Costa Rica | Jul 13 - Jul 19, 2025

A
Aditi M.
Atlanta, GA | Reviewed on Jul 21, 2025
Yuliana provided the perfect itinerary for our family - she listened to our concerns about having small kids and picked the best activities that they would enjoy. We got a good mix of rainforest and adventure in La Fortuna and then beach and relaxing in Tamarindo. The hotels were beautiful and the excursions were on time, safe, and fun. Everything on the trip went so smoothly and we never had to stress while in Costa Rica! Pura Vida! Read more

Yuliana provided the perfect itinerary for our family - she listened to our concerns about having small kids and picked the best activities that they would enjoy.

We got a good mix of rainforest and adventure in La Fortuna and then beach and relaxing in Tamarindo. The hotels were beautiful and the excursions were on time, safe, and fun.

Everything on the trip went so smoothly and we never had to stress while in Costa Rica! Pura Vida!

Hotel Reviews
Tamarindo Diria Beach Resort
Tamarindo
Authenticity & Character
Location
Loved how everything was close by and multiple pools to choose from.
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
La Fortuna
Authenticity & Character
Great view and so much to see on property
Location
Staff
Cleanliness & Comfort
Loved the pull out beds for the kids. Rooms were clean and spacious.
Activity Review
Traditional Cooking Class - Dinner
Traditional Cooking Class - Dinner
Arenal/La Fortuna

Our favorite activity of the whole trip. Ended up being the only family on the tour and they were just so nice. They were so helpful to our kids and letting them try new foods and even help with the cooking! The dinner turned out muy delicioso!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aww we
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Jul 22, 2025

hello Aditi,
Thank you so much for your lovely message! I am really happy to hear that your family had such a great time here in Costa Rica. It was a pleasure helping you plan this trip, and I’m so glad the mix of activities worked well for your kids.

La Fortuna and Tamarindo make a great combo, and it is wonderful to know everything went smoothly and you could just relax and enjoy. That’s exactly how a vacation should feel!

Wishing you all the best and hopefully more adventures together in the future.
Pura Vida!
Yuliana

It was a great tour. Everything went smoothl...
Chile | Jul 13 - Jul 17, 2025

Michael
Michael G.
Los Angeles, CA | Reviewed on Jul 21, 2025
It was a great tour. Everything went smoothly. We loved the hotel Hare Nua on Rapa Nui. The staff was really wonderful, rooms were comfortable and it was nice to be in the center of town. We (I'm 70; my daughter is 19) both really enjoyed the trip and we are still enjoying our time in Chile -- in Santiago now, then to the mountains and finally a beach town north of Valparaiso. Thank you Read more

It was a great tour. Everything went smoothly. We loved the hotel Hare Nua on Rapa Nui. The staff was really wonderful, rooms were comfortable and it was nice to be in the center of town. We (I'm 70; my daughter is 19) both really enjoyed the trip and we are still enjoying our time in Chile -- in Santiago now, then to the mountains and finally a beach town north of Valparaiso. Thank you

Hotel Reviews
Hotel Hare Nua
Hanga Roa

We loved everything about this hotel -- the wonderful staff, the location in the middle of town, comfort of the rooms, great breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

The hotel itself is very nice. I'd prefer to be in a more bustling walkable neighborhood but for one night it was fine.

Authenticity & Character
It's a lovely hotel.
Location
It just felt too isolated.
Staff
Everyone was very nice.
Cleanliness & Comfort
Activity Reviews
Morning Tour to Orongo
Morning Tour to Orongo
Easter Island

It was beautiful and informative ... and just long enough.

Quality of Experience
Guides, Drivers and Staff
Transport
Cramped seating but fine.
Horseback Riding to Teravaka
Horseback Riding to Teravaka
Easter Island

It was nice to get out and ride. The weather was pretty bad (fog and rain) so it is kind of hard to evaluate. I realize kimkim can't control the weather! I think it would be amazing on a clearer, drier day.

Easter Island Highlights Tour
Easter Island Highlights Tour
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour - Private
Santiago City Tour - Private
Chile

It's a lot to do immediately upon arrival after a flight but our guide and driver were great and it was nice to get a feel for the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Aug 04, 2025

Hi Michael,

I'm happy to hear you and your daughter enjoyed your 5-day trip through Santiago and Easter Island. I'm sorry about the weather! I'm glad you were still able to enjoy the island though and it's unique beauty 😊

Don't hesitate to reach out in the future for another trip to our beautiful country! Maybe a visit to the Patagonia or Atacama Desert? 🏜

All the best,
Jesse

Once in a Lifetime Family Trip
Spain | Jun 29 - Jul 13, 2025

B
Becky M.
Atlanta, GA | Reviewed on Jul 21, 2025
Our family trip to Spain was wonderful. We took our family of 12, including 4 grandchildren, to Spain to celebrate my husband’s 75th birthday. We visited 5 cities in 2 weeks. The trip required lots of pre-planning. Bea helped us with transportation, guides, museum tickets, and hotel reservations.
Overall we were very pleased with our first KimKim trip, though initially somewhat frustrated with our attempts to compare hotels, and later on with delays in communication as we finalized tours and...
Read more

Our family trip to Spain was wonderful. We took our family of 12, including 4 grandchildren, to Spain to celebrate my husband’s 75th birthday. We visited 5 cities in 2 weeks. The trip required lots of pre-planning. Bea helped us with transportation, guides, museum tickets, and hotel reservations.
Overall we were very pleased with our first KimKim trip, though initially somewhat frustrated with our attempts to compare hotels, and later on with delays in communication as we finalized tours and drivers .
The trip went off beautifully. Itinerary details were clear, everything ran on time with no glitches. It all ended up well and we are very happy we used KimKim!

Bea lined up professional guides and drivers for our unique itinerary, tailoring museum tours to the children’s level and giving us the ability to get off the beaten path to see the tiny towns of my husband’s ancestors.

The following people were excellent:
Barcelona—Sagrada Familia Church guide “Ann Marie”
Basque Coast—driver and guide “Adur”
Driver for our ancestry day “JuanJo”
Madrid—Prado Museum Guide “Luna”

Activity Reviews
Private Transfer from {{start_location}} to {{end_location}} via Burgos
Private Transfer from {{start_location}} to {{end_location}} via Burgos
Spain

Had a very accomplished driver who got us where we needed to go. The main attraction in Burgos is the beautiful Gothic cathedral which is preeminent in Spain and Europe. The bus had to drop us off a few blocks away from the cathedral. Definitely worth the visit but not necessary to spend more than a few hours in Burgos.

Day Trip to San Sebastián & Gipuzkoa Coast
Day Trip to San Sebastián & Gipuzkoa Coast
Bilbao

Adur was an excellent and memorable tour guide. He was an interesting conversationalist, well-versed in the area, and fun to spend the day with. He helped us make the most of a rainy day in San Sebastián, making the area come alive with his anecdotes and enthusiasm. We ate tasty pintxos at 2 fun restaurants as we walked through San Sebastián and then enjoyed a leisurely drive along the beautiful coast back to Bilbao. On the way back we stopped for a visit to the charming town of Getaria.

Private Transfer Hotel to Airport
Barcelona

On time and professional!

Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jul 31, 2025
Hi Becky! Thank you so much for your kind words! I’m happy to hear that your family trip went so well and that everything ran smoothly. I know it was a very special way to celebrate your husband’s 75th! During the busy season, it can take a bit longer for everything to filter through to our operations team, even when it’s all confirmed well in advance, so I really appreciate your patience with those last-minute requests we were able to confirm :) It was such a pleasure to help you plan this... Read more

Hi Becky! Thank you so much for your kind words! I’m happy to hear that your family trip went so well and that everything ran smoothly. I know it was a very special way to celebrate your husband’s 75th! During the busy season, it can take a bit longer for everything to filter through to our operations team, even when it’s all confirmed well in advance, so I really appreciate your patience with those last-minute requests we were able to confirm :) It was such a pleasure to help you plan this journey, and I’m so glad you got to explore those special towns connected to your husband’s roots. Best regards, Bea.

The trip was perfect for us
Japan | Jul 1 - Jul 17, 2025

Ana
Ana G.
Dallas, TX | Reviewed on Jul 21, 2025

The trip was perfect for us. We had the hotels in amazing locations, and we had the trip with what we requested. Leisure food and adventure hikes. As well, thought the trip Angel was available for us and answered any question. Thank you so much Angel!

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 22, 2025

Dear Ana,
Thank you so much for your wonderful feedback! I’m truly delighted to hear that your trip was everything you hoped for. It was my absolute pleasure assisting you, and I hope to have the pleasure of welcoming you back on your next adventure!
Warm regards,
Angel

KimKim/Rutopia provided invaluable access to local eco-tourism options we would not have found otherwise.
Mexico | Jul 6 - Jul 17, 2025

Shannon
Shannon M.
Portland, OR | Reviewed on Jul 21, 2025
The communication with KimKim was fantastic throughout our planning process. Once the trip started, a more local agent was assigned to us and checked in daily through WhatsApp to provide details for the next day. We had an incident where money and credit cards were stolen at one of the hotels and Rutopia/KimKim acted swiftly and professionally, dealing with the hotel management to ensure we were compensated. We were hesitant at first to pay for a travel agent vs. planning ourselves, but in... Read more

The communication with KimKim was fantastic throughout our planning process. Once the trip started, a more local agent was assigned to us and checked in daily through WhatsApp to provide details for the next day. We had an incident where money and credit cards were stolen at one of the hotels and Rutopia/KimKim acted swiftly and professionally, dealing with the hotel management to ensure we were compensated. We were hesitant at first to pay for a travel agent vs. planning ourselves, but in the end, we were so glad we opted for using the agency because it was so nice having someone confirming all the logistics/details for our trip every day and having an advocate for the theft incident. Also, the excursions planned with the local Mayan community were fantastic. We were thrilled to be supporting local businesses in their eco-tourism ventures - it was exactly what we were looking for. They provided access we wouldn't otherwise have had and it was all very seamless. My only complaint is that it was very hard to get official/legal documentation of (e.g. contract language) before we made our final payment. We were unclear who we were actually paying (KimKim or Rutopia) - who was the legal entity and what recourse did we have if they didn't follow-through with services? We wanted to see that language in a document before making our final payment, which wasn't offered initially. It's difficult to pay a substantial amount of money (for us, a family of 6) without having a legal document to review first. Online reviews were very positive though and now that our trip is over, I would 100% recommend this company and would use them again without hesitation for future trips.

Activity Review
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
Tulum

Experience included a couple hour boat-ride through several massive lagoons. Scenery was gorgeous, great for bird-watchers. Our favorite was the 30 minute float through the "lazy river" (canal). Our favorite activity of the whole trip! It was beautiful, peaceful, crystal clear water. The guides were informative about the reserve. I was hoping to see a little more wildlife but mid-day, the most you will likely see are birds. My family of 6 from the US (with 4 teens/young adults) absolutely loved it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Diego Olivares

Anita was fantastic throughout the whole proc...
Spain | Jul 7 - Jul 18, 2025

Emma
Emma K.
Denver, CO | Reviewed on Jul 21, 2025
Anita was fantastic throughout the whole process. As we went through the trip, it became even more clear just how much thought and effort went into our itinerary. Geza, Madrid-Very knowledgeable and caring. He did a great job of showing us the sights and explaining the importance behind each one. He was a little rushed, but seemed to be only because it was so hot. He gave us great recommendations. Chavi, Toledo-One of my favorites. Chavi was so thoughtful the entire tour. He gave us... Read more

Anita was fantastic throughout the whole process. As we went through the trip, it became even more clear just how much thought and effort went into our itinerary.

Geza, Madrid-Very knowledgeable and caring. He did a great job of showing us the sights and explaining the importance behind each one. He was a little rushed, but seemed to be only because it was so hot. He gave us great recommendations.

Chavi, Toledo-One of my favorites. Chavi was so thoughtful the entire tour. He gave us what felt like a unique experience and made sure we got to know all we could about Toledo.

Heather, Tapas Málaga-Phenomenal! We got so much more than a tapas tour with Heather. She gave us so much information about the city and area, along with a history of the food we were trying.

Alfonso, Caminito del Rey-He was clearly experienced and knew what he was doing. He seemed over it with our group, but he still did a great job.

Eduardo, Top Buggy-Another one of our favs. He clearly knew what he was doing both with the side by sides and with providing a great experience. He was very knowledgeable and charismatic.

Gabriela, Alhambra-She was very kind and knowledgeable. She had a way of making sure we understood the history of the Alhambra through her words and added pictures for explanation. We could tell she really cared about the history of this place.

Katia, Tapas Granada-You could tell she used to own a restaurant. She was an expert in the food and wines we were tasting.

Lola, Sevilla-Lola was great! She took great care in making sure we got the most out of our experience.

Adriane, Cádiz-She was so energetic and excited to share about the history of Cádiz. She also sent us some great recommendations for the rest of the day.

All of our guides were phenomenal! We really lucked out with all that we got to do!

Hotel Reviews
Hotel Palacio de Santa Inés
Granada

The staff was great and very helpful.

Molina Lario Hotel
Málaga

Perfect location and the staff was amazing! The only downside was being on the 2nd floor, which had a very long elevator wait. Overall it was my favorite stay.

Hotel Meninas
Madrid

The staff was lovely and very helpful. They made sure we had everything we needed.

Location
Great location to walk to some of the main features of Madrid
Staff
Activity Reviews
Cádiz Guided Visit
Cádiz Guided Visit
Cádiz

With the way the city has been rebuilt, it was nice to have someone be able to explain the history of Cádiz even dating back to prior to the tsunami. Our guide did a great job showing and explaining the main points of the city and then provided recommendations for the rest of the day.

Private Guided Visit of Seville
Private Guided Visit of Seville
Seville

We saw so much of the city in such a short tour. Our guide was very knowledgeable and shared a great enthusiasm for history.

Gastronomic Experience in Granada
Gastronomic Experience in Granada
Granada

Perfect for food lovers and wine lovers! The guide was very knowledgeable about what she was sharing with us.

Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

This is something to see and I’m so glad we did so with a guide! It was an incredible experience!

Tajo Trip: Discover Ronda Countryside in Buggy
Tajo Trip: Discover Ronda Countryside in Buggy
Spain

So much fun!! Our guide gave us a great experience here and we loved every second of it! Once we were done with the tour, we received a list of restaurants and a suggested walking tour of the town. We had a great time!

Hike Caminito del Rey from Málaga
Hike Caminito del Rey from Málaga
Málaga

The weather worked out perfect for it to not be too hot for this hike. The hike itself was beautiful and pretty easy overall. This was a unique experience that I’m glad we got to participate in.

Tapas Culinary Experience
Tapas Culinary Experience
Málaga

This was the perfect combination of food and history. Our guide really knew what she was talking about. One of my favorite experiences of the trip.

Train Madrid to Toledo, Guided Visit of Toledo,  Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

One of my favorite things! So much history in this city and our guide did a great job of making sure we heard and understood as much as possible. The added bonus of seeing a couple of the last artisanal shops with people hand crafting products was really cool!

Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

The perfect amount of walking and history for our first tour. Was a bit rushed, but was overall a great experience!

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jul 22, 2025

Thank you so much, Emma and Jeremiah! It was truly a pleasure planning this trip for you. I’m glad to hear how much you enjoyed the experiences and connected with so many of our guides. I will definitely be passing your comments along to each of them. :)

Wishing you many more adventures like this, and hope we have the opportunity to plan another one together in the future!
Warmest regards,
Anita

Overall Great Experience
Iceland | Jul 13 - Jul 19, 2025

N
Nicole B.
Newark, NJ | Reviewed on Jul 21, 2025
We had a short amount of time to plan our trip, and Alicia came through with great suggestions and wonderful accommodations. We particularly enjoyed the Puffins and Volcanos tour with Ebbi on the Westman Islands! Alicia was responsive and knowledgeable, and it's hard to pick a favorite part of our trip as everything was wonderful in very different ways! The only things that kept the experience from being a 5/5 review were finding out when we got to our hotel in the Westman Islands that... Read more

We had a short amount of time to plan our trip, and Alicia came through with great suggestions and wonderful accommodations. We particularly enjoyed the Puffins and Volcanos tour with Ebbi on the Westman Islands! Alicia was responsive and knowledgeable, and it's hard to pick a favorite part of our trip as everything was wonderful in very different ways! The only things that kept the experience from being a 5/5 review were finding out when we got to our hotel in the Westman Islands that we were on the 3rd floor of a hotel with no elevator (and a lot of heavy luggage), and not having clearer check in instructions attached to our reservation at the Glacier View Guesthouse. I also had to spend several hours plotting out drive times between each attraction and average time spent at each, in order to ensure we'd arrive at our timed destinations on time and not miss out on anything. Having this information available ahead of time would have saved me several hours of work, but I'm glad I took the time to do it as it made our trip much less stressful!

Activity Reviews
Puffin and Volcano Tour
Puffin and Volcano Tour
Westman Islands

Amazing, and great guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Rye Bread tour (Geothermal bakery)
Iceland

So amazing, and best rye bread we had the whole week, hands down!

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour with easy to navigate paths.
Local specialist: Alicia Jean-Talon
Alicia
Alicia Jean-Talon
Local specialist in France/Iceland | Replied on Jul 22, 2025

Thanks a lot for your kind words and feedback about your trip, Nicole.
Iceland truly is a one-of-a-kind destination, and it was an absolute pleasure helping you plan this adventure!
I am sorry you experienced some miscommunications regarding the accommodation, as we always do our best to make sure guests always have the correct information. We will look into this to ensure that it does not happen again.
I appreciate you taking the time to leave us a nice message, and would be happy to help if you plan on coming back some other time!
Kind regards,
Alicia

I was nervous using the service at first and absolutely worth giving them a chance! Highly recommend Kim Kim and Audrey
France | Jul 13 - Jul 20, 2025

M
Melanie B.
Atlanta, GA | Reviewed on Jul 21, 2025
I was a little nervous using an online service that I had no previous knowledge of to book my "trip of a life time". I read reviews stating "they overcharge" for the cost of the rooms and tours --- maybe a little, but why shouldn't they? I would only expect that so that they can operate a business AND you are definitely paying for convenience. It is so well worth it! I did not have to think about much while on the trip other than enjoying our time. I would use their service again without... Read more

I was a little nervous using an online service that I had no previous knowledge of to book my "trip of a life time". I read reviews stating "they overcharge" for the cost of the rooms and tours --- maybe a little, but why shouldn't they? I would only expect that so that they can operate a business AND you are definitely paying for convenience. It is so well worth it! I did not have to think about much while on the trip other than enjoying our time. I would use their service again without hesitation.

We just returned from an amazing trip to France. We had 2 nights in Paris, 2 nights in Reims, and 2 nights Beaune with a final night in Paris before departing. Audrey was amazing to work with. She planned a trip with all of the things we requested. Our hotels were beautiful. The hotel the first 2 nights in Paris was a little small, but it was quaint, with very nice staff and in a great area. All of the hotels were in great locations and located within walking distance of many cafes, shopping and sites. The transfers from hotel to train stations/airport were absolutely seamless. We did not have to think about how were were getting anywhere -- it really made it so super easy to get around. We had 2 wonderful wine tours. The first in Reims/Champagne. Our guide Julie was superb. She was sweet, fun, and very knowledgeable. She made us feel like she knew us for years -- it was a very memorable day. Remy was our tour guide in Beaune -- his level of knowledge of wine and history was remarkable. He took us to many vineyards, thoroughly explained the region and the wine making process. Both tours provided tastings of fantastic wines. Highly Highly recommend.

Audrey, Merci Beaucoup! You are amazing.

Hotel Reviews
Hôtel Jardin de Cluny
Paris

Very beautiful hotel. The staff is wonderful here also. Super clean hotel, rooms are small but not uncomfortable by any means. Great location -- short walk to many cafes and shopping. Would stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Les Remparts Hôtels et Demeures Historiques
Beaune

Beautiful. Just beautiful. Very old building that is updated to common comforts. I can not express enough how beautiful it is. Family run and the staff were wonderful. Great location short walk into city center and near all the shopping, cafes and sites. Highly recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel des Templiers
Reims

Beautiful older hotel. Absolutely gorgeous. Good location. Staff was great. Nice big hotel room and bathroom --though the shower head was a hand held and no hook to hang up high on the shower wall so you had to hold it. Awkward but not a huge deal. Would absolutely stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hôtel Littéraire Marcel Aymé, BW Premier Collection
PARIS

Great area. Wonderful staff. Very small hotel. Rooms are very small. Great area of Paris to explore.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Just a little small.
Local specialist: Audrey Benezech
Audrey
Audrey Benezech
Local specialist in Montpellier | Replied on Jul 21, 2025

Dear Melanie,
Thank you for placing your trust in me. I’m delighted that you enjoyed your stay!
I hope you will come back. Many wines left to discover: Loire Valley, Rhône-Alpes, Provence, Occitanie, Bordeaux...
I wish you all the best.
Audrey

Scotland 2025..
Scotland | Jul 7 - Jul 12, 2025

Wayne
Wayne P.
San Jose, CA | Reviewed on Jul 21, 2025
Kate did an excellent job planning our trip for us. The hotels were beautiful! The guides that she set us up with in Scotland were very knowledgeable, friendly, and fun to be with. Read more

Kate did an excellent job planning our trip for us. The hotels were beautiful! The guides that she set us up with in Scotland were very knowledgeable, friendly, and fun to be with.

Hotel Reviews
Rocpool Reserve Hotel
Inverness
Virgin Hotels Edinburgh
Edinburgh
Cameron house
VOCO Grand Central Glasgow
Glasgow
Activity Reviews
Edinburgh Old Town Tour
Edinburgh Old Town Tour
Edinburgh
Quality of Experience
Guides, Drivers and Staff
Private Inverness Walking Tour
Private Inverness Walking Tour
Scotland
Quality of Experience
Guides, Drivers and Staff
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Jul 28, 2025
Hi Wayne, Thank you so much for your kind words! I'm absolutely thrilled to hear that you and your group had such a wonderful time in Scotland. It was my pleasure to plan your trip, and I'm so glad the hotels and guides lived up to your expectations. I know how important it is to have knowledgeable and friendly guides, and I’m so happy that they contributed to your amazing experience. It’s always such a joy to hear that our clients had such a fantastic time. Thank you for sharing your... Read more

Hi Wayne,

Thank you so much for your kind words! I'm absolutely thrilled to hear that you and your group had such a wonderful time in Scotland. It was my pleasure to plan your trip, and I'm so glad the hotels and guides lived up to your expectations. I know how important it is to have knowledgeable and friendly guides, and I’m so happy that they contributed to your amazing experience.

It’s always such a joy to hear that our clients had such a fantastic time. Thank you for sharing your feedback—it truly means a lot. I hope the memories from your trip will stay with you for many years to come.

Please don’t hesitate to reach out if you’re planning another adventure in the UK. I’d love to help make it just as special!

Warmest regards,
Kate

Large family trip to Switzerland flying in to Zuring and out of Milan
Switzerland | Jul 13 - Jul 19, 2025

Jill
Jill B.
Orlando, FL | Reviewed on Jul 20, 2025
We took a large family trip to Switzerland (9 adults, 9 children with ages from 6-76) starting in Zurich and ending in Milan. Our local guide, Ricardo, was amazing with his knowledge of the areas and helping us on our trip. But, the most important thing to our family, was how he put in effort to get to know our family members and was able to adapt the trip to our preferences during the trip. Our bus driver was also amazing: on time, professional, a skilled driver and caring for our... Read more

We took a large family trip to Switzerland (9 adults, 9 children with ages from 6-76) starting in Zurich and ending in Milan. Our local guide, Ricardo, was amazing with his knowledge of the areas and helping us on our trip. But, the most important thing to our family, was how he put in effort to get to know our family members and was able to adapt the trip to our preferences during the trip. Our bus driver was also amazing: on time, professional, a skilled driver and caring for our family. The local Kim Kim specialist was able to work with me to plan the trip with activities that would be good for our family and then Ricardo was able to customize the activities further during our trip based on his knowledge and our interests. The hotels were located in wonderful areas to be able to explore the cities during our leisure time. We felt safe and well taken care of during our time in Switzerland.

Hotel Reviews
Hotel de la Paix
Lugano

Hotel was in a nice location to see the lake, but it was a longer walk to the city center for shopping. Hotel staff were nice and helpful after there was a miscommunication with luggage. Rooms were nice and clean. Wonderful breakfast available. Nice pool available for use which the children enjoyed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Duomo Hotel & Apartments
Milan

Beautiful hotel lobby and staff tried to be helpful. The check in process for our large family group was long and difficult compared to other hotels. While the rooms were nice, they were hot and did not cool down at night. I talked with staff about the air not going below 24.5 C, and was informed that is the best they could do.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
It was hot in all of our rooms, and therefore difficult to sleep.
Ameron Luzern Hotel Flora
Luzern

Beautiful hotel, comfortable beds and nice staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stella Swiss Quality Hotel

Beautiful hotel in a good location. We were able to walk to areas of the city and local attractions easily. The rooms were great for families and the room with the rooftop balcony was very special. The front desk staff were very helpful. Breakfast was good and the facility was well taken care of.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Engimatt City & Garden Hotel
Zurich

Family friendly hotel that was able to accommodate our group of 18 (9 adults, 9 children). The hotel was clean and staff were helpful and kind.

Authenticity & Character
Location
Staff
Helpful and kind staff. They made check in easy and met our needs.
Cleanliness & Comfort
Clean and comfortable rooms.
Activity Reviews
Como and Bellagio tour with a cruise!
Como and Bellagio tour with a cruise!
Switzerland

We skipped this experience due to our preferences at the time. So, I cannot rate it.

Bellinzona Private Walking Tour with Professional Guide
Bellinzona Private Walking Tour with Professional Guide
Lugano

Bellizona is a beautiful city with wonderful history. We did a walking tour of the city and saw some very beautiful, old buildings and learned about its history. Then we were able to go up to one of the Castles and explore it. There was a museum with a movie that was very interesting, even to the youngest in our group (6 years old). We did enjoy this experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Swiss Food and Culture Tour in Interlaken!
Swiss Food and Culture Tour in Interlaken!
Switzerland

We enjoyed our tour of Interlaken with our guide Nina. We went to the Woodpecker Woodshop and enjoyed the demonstration and shop there. It was lovely and cute. Then we went to a local dairy farm to see the happy cows and sampled the local cheese. It was a wonderful experience and the kids enjoyed it. We then went to the Funky Chocolate Club. We had a chocolate tasting and really enjoyed our time there. The chocolate and education received were top notch. I would also recommend this experience.

Quality of Experience
Guides, Drivers and Staff
We had a little trouble contacting the local guide company to ensure meeting location, etc, but the guide herself, Nina, was fantastic.
Transport
We used our private bus and driver to access areas that were a longer walk due to missing the public transport option. Our group moved slowly due to having one person using a rollator and having a lot of people.
Kayak tour on Lake Brienz
Kayak tour on Lake Brienz
Interlaken

This was one of our favorite activities. The lake is beautiful and a lot of fun to explore in kayaks. The kayak guides, Ben, Ryan and Mika, were amazing with our family. They led us in games we played on the lake and were able to accommodate our different ability levels with ages from 6-76. We had a wonderful time and would recommend this activity to everyone!

Quality of Experience
The lake is beautiful and the guides were fantastic!
Guides, Drivers and Staff
Ben, Ryan and Mika were amazing, helpful and fun!
Transport
Our bus driver and the bus were amazing.
Rhine Falls & Stein am Rhein medieval village!
Rhine Falls & Stein am Rhein medieval village!
Switzerland

We enjoyed seeing the waterfalls and the medieval village. We were at the village on a Sunday, so some of the shops were closed. The river was beautiful to see and the kids were able to wade in the water to have some fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Jul 31, 2025
Hello Jill,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your family trip through Switzerland was such a meaningful and memorable journey. It sounds like Ricardo truly went above and beyond—not only with his deep knowledge of the region but also in making personal connections with your family and adapting the itinerary to suit your needs along the way. We're also glad to hear that your driver provided such professional and caring service,...
Read more

Hello Jill,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your family trip through Switzerland was such a meaningful and memorable journey. It sounds like Ricardo truly went above and beyond—not only with his deep knowledge of the region but also in making personal connections with your family and adapting the itinerary to suit your needs along the way. We're also glad to hear that your driver provided such professional and caring service, ensuring everyone felt safe and comfortable throughout the journey.

It's great to know that the planning process with our local specialist helped create a well-suited itinerary, and that Ricardo’s on-the-ground adjustments made it even more special. We’re so pleased the hotels and their locations added to your enjoyment and allowed time to explore at your own pace.

Thank you again for choosing to travel with us, we hope to welcome you on another adventure in the future!
Warmest regards,
Clo
ps: thank you so much for sharing those amazing pictures with us!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.