Kimkim Trip Reviews

4.8
Based on 16,791 ratings
Read 16,791 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

All three guides were excellent — David in Lo...
England | Jun 9 - Jun 17, 2025

R
Roger D.
Flagami, FL | Reviewed on Jun 23, 2025
All three guides were excellent — David in London, Alfred in York and Jamie in Edinburgh. Read more

All three guides were excellent — David in London, Alfred in York and Jamie in Edinburgh.

Hotel Reviews
Leonardo Royal Hotel London City - Tower of London
London

Excellent city location, great breakfast and service.

Hilton York
York

Great location, very good lunch breakfast and dinner, with fine service.

Aparthotel Adagio Edinburgh Royal Mile
Edinburgh

For what it is, a family hotel with minimum service, it worked very well for us. Room configurations, breakfast and location were just what we wanted.

Activity Reviews
Best of Royal London - including Tower of London and Changing of the Guard
Best of Royal London - including Tower of London and Changing of the Guard
London

Could have used another 30 mins in the Tower. We did not see the Changing of the Guard as had been advertised since this currently occurs only Mon, Wed, Fri.

The London Dungeon
The London Dungeon
London

Really for kids only, and they enjoyed it greatly.

Villages of the Cotswolds - private tour from London
Villages of the Cotswolds - private tour from London
London

Our Cotswolds trip was tailored specifically to our family needs since we have relatives the area.

Private transfer to your destination
Private transfer to your destination
England

For any vehicle to get the 80 yards from the side street on which our hotel was located to the adjacent main road took 15 minutes every morning due to the slow light. This made our train connection very tight, and the kids were unable to visit Harry Potter’s Platform 9 3/4.

Private Walking Tour of York
Private Walking Tour of York
York

A really excellent tour in a fascinating city with our great guide Alfred.

Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh

We would have liked a personal tour for our 10 people of the Edinburgh Castle rather than the audio tour. Separately we felt that a personal tour of the Old Town, Prince Gardens, Princes Street, and maybe the New Town, would have added to our enjoyment.

Private visit of Mary King's Close
Private visit of Mary King's Close
Edinburgh

We felt that this time could have been better utilized in a personal tour of Edinburgh.

Private Day Trip from Edinburgh to Loch Lomond, and Stirling
Private Day Trip from Edinburgh to Loch Lomond, and Stirling
Edinburgh

An excellent view of the Lowlands, Sterling Castle and Loch Lomond with a high energy and very agreeable guide, Jamie McGregor.

Local specialist: Jane Davey
Jane
Jane Davey
Local specialist in United Kingdom | Replied on Jun 25, 2025
Dear Roger Thank you so much for taking the time to share your detailed reflections on your recent journey through the UK! We’re thrilled to hear that you enjoyed working with our expert guides—David, Alfred, and Jamie each take great pride in creating memorable experiences, and it’s wonderful to know they made such a strong impression on your family. Your hotel feedback is much appreciated, and we’re glad that the locations, service, and amenities suited your travel needs so... Read more

Dear Roger

Thank you so much for taking the time to share your detailed reflections on your recent journey through the UK! We’re thrilled to hear that you enjoyed working with our expert guides—David, Alfred, and Jamie each take great pride in creating memorable experiences, and it’s wonderful to know they made such a strong impression on your family.

Your hotel feedback is much appreciated, and we’re glad that the locations, service, and amenities suited your travel needs so well—especially in bustling cities like London, York, and Edinburgh.

It’s also fantastic to hear that many of the activities hit the right notes, especially the customized Cotswolds tour and the day trip to Loch Lomond and Stirling—Jamie will be especially pleased to know he made your day so enjoyable!

We genuinely value your thoughts on the other components of the trip. Your input helps us continue refining our itineraries to better fit the needs of each unique traveler. While not every element may have aligned perfectly, we’re proud of the care and effort that went into crafting a complex and personalized journey for your group. Your flexibility and involvement throughout the planning process allowed us to make adjustments along the way, and we hope that helped create a travel experience your family will remember fondly.

Wishing you many more wonderful adventures ahead—and should you decide to travel with us again, we’d love the opportunity to build on this experience with even greater personalization and insight.

Warm regards,
Jane & Salome

Chris was amazing as well as our Cambridge to...
England | Jun 16 - Jun 22, 2025

Angela
Angela S.
Seattle, WA | Reviewed on Jun 23, 2025
Chris was amazing as well as our Cambridge tour guide! Loved them! Read more

Chris was amazing as well as our Cambridge tour guide! Loved them!

Hotel Reviews
Blakemore Hyde Park Hotel
London

The staff was very helpful and kind!

Authenticity & Character
Location
It was within walking of so many places!
Staff
Cleanliness & Comfort
voco Oxford Spires, an IHG Hotel
Oxford

The hotel was great but some of the stafff was not friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tetiana Smal

Greg was our local specialist. He made the planning fun and was very helpful during our trip.
Japan | Jun 13 - Jun 22, 2025

S
Steve S.
Seattle, WA | Reviewed on Jun 23, 2025
Greg was our local specialist. He made the planning easy and fun and was also very helpful during our trip. There were a few specific things that Greg helped with during our trip. We had a few questions about navigating the subways and trains that he was able to answer. One of our pocket WiFis stopped working after a day and Greg ordered us a replacement. One of our travelers forgot the QR code on the bullet train. This prevented us from getting out of the station. There was a moment of... Read more

Greg was our local specialist. He made the planning easy and fun and was also very helpful during our trip.

There were a few specific things that Greg helped with during our trip. We had a few questions about navigating the subways and trains that he was able to answer. One of our pocket WiFis stopped working after a day and Greg ordered us a replacement. One of our travelers forgot the QR code on the bullet train. This prevented us from getting out of the station. There was a moment of panic but Greg was able to resolve this issue quickly by sending us an image of the QR code.

We started in Tokyo, spent a few days in Kyoto, and one day in Osaka. The selected hotels were small but very nice. We stayed in rooms that had tatami mats which was cool. Everyone was very kind and helpful.

Travel got easier after a few days once we figured out the public transportation: subways, trains, and buses. Greg provided tickets with reserved seating and space for our luggage for our bullet trains between Tokyo and Kyoto.

It was our first time in Japan so we did a lot of the first time in Japan things: Shibuya Pedestrian Scramble, Skytree tower, Art Museum, Shrines, Temples, traditional tea ceremony, and a food tour. All of these experiences were amazing.

All the food from restaurants to street food was delicious. Themes for us were sushi and ramen.

Overall a 10 out of 10 experience. It would be fun to go back at some point. Thanks again Greg.

Local specialist: Greg Varga
Greg
Greg Varga
Local specialist in Tokyo, Japan | Replied on Jun 29, 2025

Thank you so much for the lovely review. It was truly a pleasure helping you plan this special trip, and I’m really happy to hear everything went so well. I know how exciting (and sometimes a little overwhelming) a first trip to Japan can be, so it means a lot to know I could support you along the way. Sounds like you had such a fun and memorable time. I’d be thrilled to help you plan another adventure whenever you're ready to come back.

Our zip line experience was wonderful. We di...
Costa Rica | Jun 15 - Jun 22, 2025

J
joyce r.
Los Angeles, CA | Reviewed on Jun 23, 2025
Our zip line experience was wonderful. We did the jungle hike and suspension bridges with Fabi, which also wonderful. White water rafting with Fluffy and George were great. Whole trip was excellent, well organized. Transportation to each location was great. Only comment. For our last day, the drive to the airport got us to the airport over 3 1/2 hours before our flight and the Alaska desk did not open until 3 hrs before flight, so we were left hanging out with no place to sit or wait... Read more

Our zip line experience was wonderful. We did the jungle hike and suspension bridges with Fabi, which also wonderful. White water rafting with Fluffy and George were great. Whole trip was excellent, well organized. Transportation to each location was great.

Only comment. For our last day, the drive to the airport got us to the airport over 3 1/2 hours before our flight and the Alaska desk did not open until 3 hrs before flight, so we were left hanging out with no place to sit or wait in the entry of the airport. Just something to be aware of.

thank you for everything.

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Capitán Suizo Beachfront Boutique Hotel
Tamarindo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sky Tram, Ziplines & Sky Walk Adventure
Sky Tram, Ziplines & Sky Walk Adventure
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private: Whitewater Rafting on the Balsa River
Private: Whitewater Rafting on the Balsa River
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Self-Guided Beach Day from Tamarindo
Self-Guided Beach Day from Tamarindo
Tamarindo
Quality of Experience
Local specialist: Adam Gomez

We had the most incredible time in Italy!
Italy | Jun 5 - Jun 15, 2025

Jessica
Jessica B.
Charlotte, NC | Reviewed on Jun 23, 2025
We had the most incredible time in Italy for our 1 year anniversary! My husband and I spent 10 days traveling to Florence, Venice, Sorrento and Rome. Francesco understood our vision for the trip and made all of our Italy dreams come to life! Everything was perfectly organized and each transition was so smooth. Francesco was attentive and quick to respond in each step of the planning and traveling process. He came up with ideas for the trip that I would never have thought of on my own. My... Read more

We had the most incredible time in Italy for our 1 year anniversary! My husband and I spent 10 days traveling to Florence, Venice, Sorrento and Rome. Francesco understood our vision for the trip and made all of our Italy dreams come to life! Everything was perfectly organized and each transition was so smooth. Francesco was attentive and quick to respond in each step of the planning and traveling process. He came up with ideas for the trip that I would never have thought of on my own. My husband and I made the most magical memories! I highly recommend Kim Kim in general (I also used them for a trip to Greece in 2022) and Francesco specifically if you are traveling to Italy!

Hotel Reviews
Hotel Burchianti
Florence

We greatly enjoyed our stay at Hotel Burchianti! It is in an incredible location, the staff are kind and attentive, the breakfast was delicious, and the rooms were charming and comfortable. We highly recommend this hotel and hope to stay there again when we come back to Florence!

Authenticity & Character
The frescos on the ceiling are so special!
Location
Staff
Cleanliness & Comfort
La Tonnarella
Sorrento

La Tonnarella was our favorite hotel of our entire trip! The sea views were stunning, the private beach was luxurious and charming and the food was delicious! We hope to be back soon!

Authenticity & Character
Location
The most stunning views and an easy walk down the hill into town!
Staff
Cleanliness & Comfort
Hotel Firenze
Venice

The staff at Hotel Firenze was so kind, knowledgable and accommodating! Upon our arrival we were given a detailed explanation of amazing things to do around the city and a digital guide to help us explore on our own. Another highlight of the hotel is the charming breakfast terrace with views of Venice!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Capri and the Sorrentine Peninsula by boat
Capri and the Sorrentine Peninsula by boat
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
E-bike Classic Chianti & Tuscany
E-bike Classic Chianti & Tuscany
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon  in Siena & Chianti Dinner: Half-Day Tour from Florence
Afternoon in Siena & Chianti Dinner: Half-Day Tour from Florence
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Jun 25, 2025

Thank you so much for these kind words! It truly means a lot to know you had such a special time in Italy. It was a pleasure working with you both to bring your trip to life, and knowing that everything went smoothly and that you made such special memories together means the world to me.
Thank you again for the trust, and I hope we’ll get to plan another adventure together sometime soon. A big hug to both of you from Italy!😊

All in all a great trip.
France | Jun 10 - Jun 18, 2025

J
Juan A.
New Zealand | Reviewed on Jun 23, 2025
All the arrangements were perfect. Our guide, Chloe, in Marseilles was excellent. The pastry chef, Chef Marthe, was a very experienced and amazing teacher. Our captain, Bastian, in Cassis gave us a wonderful tour of the coastline. All in all a great trip. Read more

All the arrangements were perfect. Our guide, Chloe, in Marseilles was excellent. The pastry chef, Chef Marthe, was a very experienced and amazing teacher. Our captain, Bastian, in Cassis gave us a wonderful tour of the coastline. All in all a great trip.

Activity Reviews
Seine River Cruise with Audio Guide
Seine River Cruise with Audio Guide
Paris
Unlock the Secrets of Perfume-Making!
Unlock the Secrets of Perfume-Making!
Paris
Baux de Provence Castle & Quarries of Lights (Combined ticket)
Baux de Provence Castle & Quarries of Lights (Combined ticket)
France

The Quarries was an unexpected delight.

La Galerie Dior - entrance ticket
La Galerie Dior - entrance ticket
Paris
French Dessert Cooking Class
French Dessert Cooking Class
Paris
Sorgue River Canoe Trip
Sorgue River Canoe Trip
France
Free day in Uzès
Free day in Uzès
France
Pont du Gard (Entrance tickets)
Pont du Gard (Entrance tickets)
France
Lavender Museum (entrance tickets)
Lavender Museum (entrance tickets)
France

Another unexpected delight.

Half-day Visit of the Calanques by boat with swimming stops from Cassis (private cruise)
Half-day Visit of the Calanques by boat with swimming stops from Cassis (private cruise)
France
Private Gourmet Food Walk in Marseille
Private Gourmet Food Walk in Marseille
France
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Jun 24, 2025

Bonjour Juan,
Thank you so much for your kind review, happy that you enjoyed France with your grand daughter, what a family memory of a lifetime🤩
Next time, maybe Normandy, French Alps or Switzerland?
Enjoy Summer,
Valentine

VH Iceland
Iceland | Jun 6 - Jun 14, 2025

P
Paula V.
Chicago, IL | Reviewed on Jun 23, 2025
Our trip to Iceland was amazing. The reason for such a great trip was our tour guide Guomundur Oli. He created a great itinerary to see as much as possible that was very detailed (maps for each day, descriptions, estimate of times, restaurant suggestions). The itinerary fit our activity level . Read more

Our trip to Iceland was amazing. The reason for such a great trip was our tour guide Guomundur Oli. He created a great itinerary to see as much as possible that was very detailed (maps for each day, descriptions, estimate of times, restaurant suggestions). The itinerary fit our activity level .

Hotel Review
Pier Apartments
Vestmannaeyjabær

The Pier Apartment was beautiful, spacious, well appointed. It was in a great location, easy to walk to restaurants and museums. Self checkin was easy.

Authenticity & Character
Beautifully appointed, great view of harbor
Location
Easy walk to just about any restaurant.
Staff
No staff was needed.
Cleanliness & Comfort
Very clean and comfortable.
Activity Review
Icelandic Food Walk
Icelandic Food Walk
Reykjavík

Our guide, Kristin, was very friendly, funny, knowledgeable. The five restaurants were all delicious, providing a wide range of Icelandic foods.

Quality of Experience
Delicious food, variety of Icelandic foods
Guides, Drivers and Staff
Knowledgeable, friendly, funny
Transport
We walked
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Jul 06, 2025

Thank you for the kind words, Paula
I am happy to hear everything went so well
I hope we'll see you in Iceland soon again :)

Amazing trip to Costa Rica
Costa Rica | Jun 15 - Jun 22, 2025

Darren
Darren R.
Los Angeles, CA | Reviewed on Jun 23, 2025
Thank you for an amazing trip! We really enjoyed everything you planned. All the people were friendly, funny and informative. The highlight for me was the white water rafting through Desafio Adventure, and our guide "Fluffy" (I can't remember his real name) was so fun to be around. He was funny, had great stories, personable and good communication. We happened to be in Tamarindo and was talking about Fluffy and another group overheard and was so excited saying they just did a trip with... Read more

Thank you for an amazing trip! We really enjoyed everything you planned. All the people were friendly, funny and informative. The highlight for me was the white water rafting through Desafio Adventure, and our guide "Fluffy" (I can't remember his real name) was so fun to be around. He was funny, had great stories, personable and good communication. We happened to be in Tamarindo and was talking about Fluffy and another group overheard and was so excited saying they just did a trip with him. The hotel in Tamarindo knocked it out of the park. The rooms were spacious, and comfortable, the staff were friendly and accommodating. The hotel in Arenal was great as well, but the rooms were not quite as nice as in Tamarindo, but the grounds more than made up. Everybody we worked with from reception to adventure were friendly and easy to be with. We truly love the country and the people, it was a breath of fresh air to be in Costa Rica - Pura Vida!

Local specialist: Adam Gomez

5-day trip from Fes to Marrakech.
Morocco | Jun 13 - Jun 17, 2025

B
binh n.
Canada | Reviewed on Jun 23, 2025
We reserved a 5-day trip from Fes to Marrakech in March for June 2025. We were very happy with all communication from Hassan up to the day before the trip. The car was spacious. Our driver/guide Khalid was very professional in every way. He drove carefully, respected speed limits and reacted promptly to traffic conditions. He is very knowledgeable and we appreciated his explanation in details about geography, history, traditions, etc. of Morocco.
Our day in Merzouga...
Read more

We reserved a 5-day trip from Fes to Marrakech in March for June 2025. We were very happy with all communication from Hassan up to the day before the trip. The car was spacious. Our driver/guide Khalid was very professional in every way. He drove carefully, respected speed limits and reacted promptly to traffic conditions. He is very knowledgeable and we appreciated his explanation in details about geography, history, traditions, etc. of Morocco.
Our day in Merzouga desert was well organized. My wife recognized her problem with vertigo (5 minutes on the camel's back) and tested her endurance by walking for one hour in the sand before getting in a car for the rest of the "camel ride".
All in all, we are very satisfied with the trip. 10/10 for the team + 12/10 for our driver/guide Khalid.
Thank you to all.

Hotel Reviews
Villa Pomme d'Or
Midelt
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Auberge Le Festival Todra Gorge
Aït Baha
Authenticity & Character
We loved our room in a cave, small but fresh and quiet.
Location
Close to Todra Gorge.
Staff
Staff was very helpful with our luggage as there are many stairs.
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga
Authenticity & Character
We loved our room in a cave, fresh and quiet.
Location
Staff
Very helpfull.
Cleanliness & Comfort
Local specialist: Hassan El Amrani
Hassan
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Jun 23, 2025

Dear Binh,

We're thrilled to hear that your 5-day trip from Fes to Marrakech exceeded your expectations! We're grateful for your kind words about my communication and Khalid's exceptional driving and guiding skills. It's wonderful that Khalid could share his knowledge and passion for Morocco's history, geography, and culture with you.

We're especially touched by your wife's determination and bravery in facing her vertigo challenges in the Merzouga desert. Thank you for your glowing review – we're proud of our team's hard work and dedication.

Best regards,

Hassan

Family Trip to Norway was perfect with the help of Katie and her team
Norway | Jun 7 - Jun 14, 2025

Aaron
Aaron E.
Dallas, TX | Reviewed on Jun 23, 2025
What a great trip, Katie was beyond helpful from where to go, lunch spots, plus what is special in each of our locations. Overall, KimKim and Katie made our family trip to Norway one that we will remember forever. Read more

What a great trip, Katie was beyond helpful from where to go, lunch spots, plus what is special in each of our locations. Overall, KimKim and Katie made our family trip to Norway one that we will remember forever.

Hotel Reviews
Skostredet Hotel
Bergen

Great location, restaurant and staff were top notch. Right in the heart of Bergen, walk to everything. Outdoor eating and cocktail area was special as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Aurlandsfjord
Aurland

Super cute hotel in Aurland, a bit of work to get bags to rooms, plus the set dinner menu that was included could have been better. Great location in the heart of town, walk to most things.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Katie Acheson-Gray
Katie
Katie Acheson-Gray
Local specialist in Sørreisa | Replied on Jun 25, 2025

Hi Aaron,

Thank you very much for your kind review, and detailed feedback on the hotels. It's greatly appreciated, and I'm so pleased to hear you had a lovely time here in Norway. It's been a pleasure putting this trip together for you and your family, and hope we can welcome you back another time!

All the best,
Katie

Eleonora and Lorenzo were amazing and very go...
Italy | May 8 - May 16, 2025

R
Ruth B.
Canada | Reviewed on Jun 23, 2025
Eleonora and Lorenzo were amazing and very good communicators. I’m still not sure the value of Kim Kim other than connecting us with these anmazing Italy based travel agents. We didn’t like that we went to Italy and had to pay in US dollars,, this I’m sure was not the fault of Eleonora or Lorenzo. They planned our trip just as we requested and the guides they connected us with were top notch. I wish I could say something about Kim Kim but my thoughts are they have a good platform and... Read more

Eleonora and Lorenzo were amazing and very good communicators. I’m still not sure the value of Kim Kim other than connecting us with these anmazing Italy based travel agents. We didn’t like that we went to Italy and had to pay in US dollars,, this I’m sure was not the fault of Eleonora or Lorenzo. They planned our trip just as we requested and the guides they connected us with were top notch. I wish I could say something about Kim Kim but my thoughts are they have a good platform and pick amazing local talent to use it.

Hotel Reviews
Hotel Il Guelfo Bianco
Florence

I would have given them a five had the breakfast been better. The hotel had loads of character and was very well located to all the sites and great restaurants. I loved that you could get away from the crowds here. I would stay again or recommend to friends.

Authenticity & Character
Loved how they preserved the old charm Of Florence
Location
Very well located to all the attractions of Venice.
Staff
Cleanliness & Comfort
Salvadonica - Borgo del Chianti
San Casciano in Val di pesa

This hotel definitely had a wow factor! Our room was delightful, staff were top notch and I can’t say enough about the food. We loved it here and would definitely return or recommend to our friends.

Authenticity & Character
Words can’t describe this delightful resort, it must be experienced
Location
It was what we were looking for g for, a quiet stay in the Chianti region
Staff
Extremely professional
Cleanliness & Comfort
Attach to detail to make for a memorable stay
Sogno di Giulietta e Romeo
Venezia

Sorry this was definitely the only bad accommodations of this trip and perhaps one of the worst rooms I’ve had. We were in what was called “The Love” room, if you’re staying at this hotel be sure NOT to get it. Our window that had a lovely view of a canal taped to it looked out to plumbing pipes and an elevator shaft. While some of the staff were lovely some were on the other extreme and bordered rude. We may have given a better review if the breakfast was good and the bed comfortable.

Authenticity & Character
We peeked in some other rooms and they looked charming
Location
Very will located to see the sites
Staff
Some very good and some rude. Often hard to find staff
Cleanliness & Comfort
Sorry but we found the linens on the not good bed we’re even bad.
Hotel Navona Colors
Rome

We loved this hotel, our room was small but very clean, breakfast was outstanding, staff friendly and the location was fantastic!

Authenticity & Character
Location
We felt safe, loved the street it was located on and it was easy to find our way around to the attractions we wanted to see
Staff
They were kind, inviting, knowledgeable and made you feel they wanted you to enjoy your your visit to Rome
Cleanliness & Comfort
Bed was comfortable and our room was very quiet
Activity Reviews
Wine tasting and light lunch at a historical winery in Florence
Wine tasting and light lunch at a historical winery in Florence
Florence

After all the other great tours we went on it made this one look bad. The staff told us little about the wines or food and they didn’t seem to care if we were there or not. The establishment was very interesting but a little to commercial for our tastes

Quality of Experience
Wines was good and was the food, this was not an experience it was like going out for lunch
Food
It was good
Guides, Drivers and Staff
Definitely didn’t make you feel like they wanted you there
Galleria dell'Accademia private guided tour
Galleria dell'Accademia private guided tour
Florence

Our guide was insanely knowledgeable about local history, art, shopping and food. Thank you for making this a wonderful experience

Quality of Experience
The guide and her knowledge
Guides, Drivers and Staff
Rialto Market and "Cicchetti" food tour
Rialto Market and "Cicchetti" food tour
Venice

This was the truly best thing about Venice. Experiencing Venice through a locals eyes should not be missed.

Quality of Experience
Everything was very interesting
Food
Yum yum yum
Walking food tour of Rome with dinner included
Walking food tour of Rome with dinner included
Rome

This small group tour was outstanding. The guide made the tour. She was extremely knowledgeable and patient about not only the food but the local area. Highly recommend this tour. Sadly much of the food was friend but still enjoyable.

Quality of Experience
Food
We’re not fried food people, we did enjoy trying the local foods and not all was fried. Do t let this scare you off, this was one of our favourite tours on this visit
Guides, Drivers and Staff
Food and cultural tour of Siena
Food and cultural tour of Siena
Italy

Yet another Wow moment, hands down my husband’s favourite tours in Italy. Our guide knew so much history of Sienna and was very passionate about it. She knew her way around the side streets. This tour is well worth the money

Quality of Experience
The guide!
Food
Guides, Drivers and Staff
Their lovely personalities and ability to make you feel comfortable
Transport
Local specialist: Eleonora Arrigoni
Eleonora
Eleonora Arrigoni
Local specialist in Milan | Replied on Jun 24, 2025
Hi Ruth and Benny,
Thank you so much for taking the time to share such a detailed and thoughtful review of your trip to Italy. We’re truly happy to hear that we made a strong impression to you!
It’s wonderful to know that many elements of your journey met or even exceeded your expectations. We’re glad you enjoyed the charm and location of Hotel Il Guelfo Bianco in Florence, the stunning experience at Salvadonica in Chianti, and the welcoming atmosphere of Navona Colors in Rome. We're also...
Read more

Hi Ruth and Benny,
Thank you so much for taking the time to share such a detailed and thoughtful review of your trip to Italy. We’re truly happy to hear that we made a strong impression to you!
It’s wonderful to know that many elements of your journey met or even exceeded your expectations. We’re glad you enjoyed the charm and location of Hotel Il Guelfo Bianco in Florence, the stunning experience at Salvadonica in Chianti, and the welcoming atmosphere of Navona Colors in Rome. We're also pleased that several of the guided tours — especially the Accademia, the Rialto Market tour, and the food and cultural experience in Siena — created lasting memories.
We also want to sincerely thank you for your honest comments regarding the less positive parts of your trip. Feedback like yours is incredibly valuable and helps us grow and we will ensure better quality moving forward.
Again, thank you for trusting us with your journey and we really hope to welcoming you for other trips to Italy!
Thank you
Eleonora

Everything went perfectly! It was great plann...
Greece | Jun 7 - Jun 21, 2025

adrianna
adrianna a.
Ashburn, VA | Reviewed on Jun 23, 2025
Everything went perfectly! It was great planning with amazing tours. We learned so many interesting things on the history-type tours, and then ate great foods on the food-type tours. I think the group highlights were the beaches in Naxos, the food tours, and the Catamaran Tour. We got great food recommendations from the hotel staff and KimKim, and all communications were quick and easy! If we needed something updated, it was done quickly and communicated well. I will definitely use KimKim... Read more

Everything went perfectly! It was great planning with amazing tours. We learned so many interesting things on the history-type tours, and then ate great foods on the food-type tours. I think the group highlights were the beaches in Naxos, the food tours, and the Catamaran Tour. We got great food recommendations from the hotel staff and KimKim, and all communications were quick and easy! If we needed something updated, it was done quickly and communicated well. I will definitely use KimKim again! It was incredible to have private transfers (made life to much easier) and checking in for our flights for island hopping was so easy.

Hotel Reviews
Avra Hotel
Rafina, Attica
Authenticity & Character
Location
A little far from the airport, but I did not explore the area.
Staff
Cleanliness & Comfort
Philippos Hotel Athens
Athens

The staff were incredible with a great breakfast. Our AC was not working well but since we were only there for a couple days, it was okay. I think we realized that it was our error though.

Authenticity & Character
Location
So close to the Acropolis and loved the sister hotel having the rooftop too.
Staff
Gave GREAT food recommendations and booked reservations for us, no questions asked. They made it feel like a 5 star experience.
Cleanliness & Comfort
The rooms we had were very small. I would say for 1 person it would be perfect, but a little tight for 2 people. But I know that is European, so it's not that bad.
Sunshine Hotel
Santorini
Authenticity & Character
Location
Staff
The staff were soo nice! But maybe too nice? I was upset that they forgot our discount at the restaurant and they apologized to me multiple times for days later. But it was sweet I guess.
Cleanliness & Comfort
Our AC was acting a bit weird and the bathroom had a bad smell. We did have someone check on it, and then the AC was working again but the smell was not fixed.
Princess of Naxos
Naxos
Authenticity & Character
Location
I am torn between a 4 star or 5 star, because I loved the location to the beach, but I wish it was easier to cross the main road to get to the beach. It was a bit dangerous. However, with it being like that, we had a great pool and the other beach hotels did not have pools as nice.
Staff
Cleanliness & Comfort
Mosaic Urban Rooms
Chania Town
Authenticity & Character
Location
Staff
I think because we went from Philippos and they were giving us food recommendations and booking us great places to eat, I just had higher expectations for this place to be able to help us do that as well. They did not want to lol but maybe that is more normal?
Cleanliness & Comfort
Activity Reviews
Old Town Food Walk
Old Town Food Walk
Naxos
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Self-Guided Food Walk
Self-Guided Food Walk
Athens
Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens
Quality of Experience
Guides, Drivers and Staff
Day Trip to Elafonisi Beach
Day Trip to Elafonisi Beach
Chania
Quality of Experience
Guides, Drivers and Staff
Guide was great, the dive was scary.
Transport
Vineyard Visit with Wine, Olive Oil, Honey Tastings
Vineyard Visit with Wine, Olive Oil, Honey Tastings
Chania
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Caldera Catamaran Cruise
Sunset Caldera Catamaran Cruise
Santorini
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Jun 25, 2025
Thank you so much for the thoughtful review, Adrianna! Your photos are so fun! I'm thrilled to hear that everything went smoothly and that you loved the variety of experiences—from diving into ancient history to indulging in delicious food and relaxing on the beaches of Naxos. The Catamaran cruise and food tours are always crowd-pleasers, so I’m glad they were highlights for your group too! I really appreciate your honest hotel feedback as well—those insights help us fine-tune things even... Read more

Thank you so much for the thoughtful review, Adrianna! Your photos are so fun! I'm thrilled to hear that everything went smoothly and that you loved the variety of experiences—from diving into ancient history to indulging in delicious food and relaxing on the beaches of Naxos. The Catamaran cruise and food tours are always crowd-pleasers, so I’m glad they were highlights for your group too! I really appreciate your honest hotel feedback as well—those insights help us fine-tune things even more for next time. The hospitality at the Philippos is the 6-star experience we love facilitating for our guests! We’d love to help you plan another adventure when you're ready! ✨

Wonderful Trip to Japan 2025
Japan | Jun 14 - Jun 21, 2025

S
Susan M.
Harrisburg, IL | Reviewed on Jun 23, 2025
Shona, our KimKim travel specialist, provided excellent assistance in planning our vacation to Japan. She was very responsive and worked tirelessly on our behalf. We were especially impressed with the quality of private guides that she connected us with during our trip. We appreciate that using KimKim allows us to balance planned tours and activities that we would have never found on our own with time for self touring. In this manner we were able to plan a personalized trip, selecting an... Read more

Shona, our KimKim travel specialist, provided excellent assistance in planning our vacation to Japan. She was very responsive and worked tirelessly on our behalf. We were especially impressed with the quality of private guides that she connected us with during our trip. We appreciate that using KimKim allows us to balance planned tours and activities that we would have never found on our own with time for self touring. In this manner we were able to plan a personalized trip, selecting an itinerary that met our interests and at our price point. KimKim may be more expensive that full self planning, but the quality of planning, care and intrinsic knowledge provided by the local KimKim agent is more that worth the money. We had a small issue arise and the KimKim team was on it immediately.
In particular, we enjoyed a sushi class and private guides who wear willing to be flexible and tailor our tour days to better meet our needs. On one particular day we only hired a "driver" - that driver, Kendo, ended up being so much more - he spoke English very well and acted more of a guide than a driver. We visited Mt. Fuji, toured Tokyo, Kyoto, Nara and Osaka. Our itinerary included a whiskey distillery, day tours to natural and historic sites, a food tour, a tea ceremony and a sushi class. We also really shopped the vintage stores in Osaka and the fish market in Tokyo. Our guides took us to lunches at local restaurants we, again, would never have found on our own. This allowed us to try local food specialties at very low prices compared to restaurants in touristy areas. We did enjoy the whiskey tour and tasting however, the tour was in Japanese with only minor English translations available - we still enjoyed the tour but I would consider skipping it if you don't have a full English language tour.
Shona selected hotels that were in perfect locactions and that included breakfast in the rate. Our Osaka hotel had a wonderful sky spa. In all I would highly recommend Shona and the KimKim team if you are traveling to Japan.

Hotel Reviews
Candeo Hotels Osaka Shinsaibashi
Osaka

Great location, wonderful breakfast. Loved the SkySpa! PJs were awesome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location and the best breakfast of all the hotels on the trip. Located in Shinjuku center, easy walking to shopping, restaurants, and a whole manner of tourist sites. About a 8-10 minute walk to the subway. Welcome drink and very helpful staff. We had to leave before the breakfast on the last day and the hotel provided a wonderful boxed breakfast. Very clean!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Great in room amenities.
Richmond Hotel premier KYOTO SHIJO

The Richmond Hotel Premier Kyoto Shijo was a very good accommodation. Its location was ideal, allowing easy access to many attractions, including a large market within a 20-minute walk, which suited our love for walking. There was also a chic supermarket in the basement where we could grab delicious snacks or dinner, which was convenient and tasty. Breakfast was also satisfying. While it ranked third among the three hotels we stayed at, it was a wonderful place to stay, just that the others were exceptionally better.

Activity Reviews
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

The Kimono Tea Ceremony at Kyoto Maikoya was one of the highlights of our trip. My daughter and I loved the experience of dressing in kimonos, and the entire process was beautifully organized by the ladies who assisted us. Even my husband found it enjoyable. The ceremony itself was a fantastic blend of culture, fun, and history, conducted in a traditional home setting, which made it even more special. We appreciated learning about the history and the cultural context while enjoying tea in a traditional setting.

Osaka Cooking Class
Osaka Cooking Class
Osaka

The Osaka Cooking Class was a completely unique experience compared to the tea ceremony. It was a private, three-hour sushi-making class, conducted by two wonderful women in a rented apartment in Osaka. We learned to make miso soup and various types of sushi, and enjoyed eating our creations at the end. It felt intimate, engaging, and gave us a newfound appreciation for the art of sushi making. Having the instructors guide us through each step in their little apartment was truly delightful.

Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo

The Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting had its pros and cons. Initially, I was disappointed as the tour got delayed to an 11:30 start. The whisky tasting was intriguing, but the tour was primarily in Japanese with limited translation, diminishing the experience for non-Japanese speakers like myself. We did, however, enjoy touring the distillery, tasting the whisky, and even received some credit at the gift shop to make up for the setbacks. The highlight was having a clear day to see Mt. Fuji, which was splendid. Overall, it was enjoyable, but I would suggest ensuring an English translation for international tourists to maximize the experience.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Jun 24, 2025

Hi Susan,

Thank you so much for taking the time to write such a thoughtful and generous review. It truly means a lot to me, and I’m so happy to hear that you enjoyed your trip and the experiences we planned together.

It was a pleasure working with you, and I’m grateful for the trust you placed in me throughout the process. Hope we’ll have the chance to plan another adventure in the future!

Warmly,
Shona

The kind of trip you dream about!
Canada | Jun 11 - Jun 22, 2025

Mark
Mark F.
Ashburn, VA | Reviewed on Jun 23, 2025
The rooms and guided tours that our Kimkim advisor picked were very good. We wish our consultant had advised us of whether the resorts where we stayed had concierge services. It turned out, some of the resorts did not have concierge services. The organization of the travel documents into essentially one long pdf was difficult to manage on the road, often with no cellular service. This was a problem in another trip we took that was on the Kimkim platform. While staying on the west coast... Read more

The rooms and guided tours that our Kimkim advisor picked were very good. We wish our consultant had advised us of whether the resorts where we stayed had concierge services. It turned out, some of the resorts did not have concierge services. The organization of the travel documents into essentially one long pdf was difficult to manage on the road, often with no cellular service. This was a problem in another trip we took that was on the Kimkim platform. While staying on the west coast of Vancouver Island, the stock paragraph about Tofino was not helpful. A paragraph about Ucluelet would have been better. All of the above not withstanding, our advisor planned a wonderful trip and we had a great time.

Hotel Reviews
Black Rock Oceanfront Resort
Ucluelet, BC

This hotel has a great view of the Pacific. It is not in Tofino, it is in Ucluelet! The hours of the restaurants were not good. Too many fried foods.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Naturally Pacific Resort
Campbell River
Authenticity & Character
This is primarily a golf resort. We don’t play golf but the food was great.
Location
Staff
They could have suggested activities appropriate to us that were not golf that we could have done on site.
Cleanliness & Comfort
Tigh-na-mara
Parksville

Nice location with a cool beach. The food was really good with more vegetarian and non-fried healthful options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystal Lodge
Whistler

Reception staff was not at all forthcoming about activities advertised in the hotel. It turns out that the tourist information bureau had that but you had to drag that out of the hotel staff. They need a concierge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stanley Park Discovery on Bike
Stanley Park Discovery on Bike
Vancouver

It was a wonderful experience with a great guide. We thought there would be the option for electric bikes and that was not so. It turned out ok, though,

Quality of Experience
Guides, Drivers and Staff
Bear Watching Boat Tour
Bear Watching Boat Tour
Canada
Whale Watching Tour
Canada
Self-Guided Visit to Capilano Suspension Bridge Park
Self-Guided Visit to Capilano Suspension Bridge Park
Vancouver
Local specialist: Andreea Pegulescu

What a fantastic week in the Netherlands! We...
The Netherlands | Jun 13 - Jun 22, 2025

Cynthia
Cynthia C.
Sudbury, MA | Reviewed on Jun 23, 2025
What a fantastic week in the Netherlands! We spent a few days in Amsterdam, then Otterlo/De Hoge Veluwe National Park, and then finished up in Rotterdam. Nadine was wonderful to deal with and her recommendations were spot on! Our driver, Maarten, was also spectacular. Some highlights includ: a canal ride through Amsterdamataying at The Pulitzer (Amsterdam) a bike trip from Leiden to the beach, the Sculpture Garden at the Kroller-Muller museum in the National Park, and staying in a house boat... Read more

What a fantastic week in the Netherlands! We spent a few days in Amsterdam, then Otterlo/De Hoge Veluwe National Park, and then finished up in Rotterdam. Nadine was wonderful to deal with and her recommendations were spot on! Our driver, Maarten, was also spectacular. Some highlights includ: a canal ride through Amsterdamataying at The Pulitzer (Amsterdam) a bike trip from Leiden to the beach, the Sculpture Garden at the Kroller-Muller museum in the National Park, and staying in a house boat in Rotterdam. We can't wait to come back and explore more of the Netherlands, and will definitely reach out to Nadine and team to do so.

Hotel Reviews
Hotel Pulitzer Amsterdam
Amsterdam

Delightful! This is a really a lovely place to stay, right on a canal in Amsterdam. The food was all very gfood as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
De Wever Lodge
Otterlo

Lovely lodge within walking distance to the park. Would definitely stay again!

Authenticity & Character
beautiful and relaxing. So comfortable.
Location
Staff
So pleasant and helpful!
Cleanliness & Comfort
really loved it here. Some other guests complained about the noise level in the rooms on the first floor, but it did not bother us.
Wikkelboats Rijnhaven
Rotterdam

This was a highlight of the trip! While we did have some guests that were there to party in the boat next to us, we still enjoyed the stay here immensely. The house boat was clean and comfortable. And althought tiny, it had everything we needed! We cooked breakfast each morning we were there, and cooked dinner there one night as well. Would definitely stay again.

Authenticity & Character
Location
in a fun part of the city.
Staff
not much staff actually, but they were responsiveness when we needed them.
Cleanliness & Comfort
super clean and surprisingly comfortable.
Activity Reviews
Amsterdam - A'DAM lookout
Amsterdam - A'DAM lookout
The Netherlands

This was the only part of the trip we didn't love. It was ok , and if you needed to be in that part of town then it could be interesting. But we could have passed.

Public Transport Pass Amsterdam
Public Transport Pass Amsterdam
The Netherlands

This was super easy to navigate (but don't forget to check out!)

Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands

Rob was great - very pleasant and informative.

Amsterdam - Private canal cruise to Rijksmuseum
Amsterdam - Private canal cruise to Rijksmuseum
The Netherlands

Do this!!!

Amsterdam - Rijksmuseum
Amsterdam - Rijksmuseum
The Netherlands

Not to be missed.

Amsterdam - Day trip to Leiden
Amsterdam - Day trip to Leiden
Amsterdam

A highlight of the trip! Leiden is beautiful. Adn the bike trip we did from there to the beach was spectacular.

Hoge Veluwe National Park by bicycle + Kröller Müller Museum
Hoge Veluwe National Park by bicycle + Kröller Müller Museum
The Netherlands

Beautiful park, sculpture garden and museum.

Rotterdam - Excursion to Kinderdijk & Dordrecht by private boat
Rotterdam - Excursion to Kinderdijk & Dordrecht by private boat
Rotterdam

fun and so interesting!

Rotterdam - Deltaworks & Neeltje Jans day trip
Rotterdam - Deltaworks & Neeltje Jans day trip
Rotterdam

We are so glad we did this. It is a bit out of the way, but if you are interested in learning more about how the Netherlands keeps from flooding (the country is below sea level) then it is a must see. It is an engineering wonder. We learned a lot.

Local specialist: Nadine Hikisch
Nadine
Nadine Hikisch
Local specialist in Huissen | Replied on Jun 24, 2025

Thank you, Cynthia, for your lovely words. It has been a pleasure organizing the trip for you both, and your feedback it's very valuable and helpful! Thank you for your kind words☺️
We hope to see you again!
Wishing you all the best,
Nadine

Italy highlights.
Italy | Jun 15 - Jun 22, 2025

Gordon
Gordon C.
Manhattan, NY | Reviewed on Jun 23, 2025
Marina, our guide in Venice, was the stand out. Claudia and Rachel did a good site seeing trip. All of our guides were very knowledgeable. Wish I could remember more names, but the tours were very good. The hotels and staffs were very friendly and helpful. Great trip!! Thank you and thanks to everyone who helped put our ideas into reality Read more

Marina, our guide in Venice, was the stand out. Claudia and Rachel did a good site seeing trip. All of our guides were very knowledgeable. Wish I could remember more names, but the tours were very good. The hotels and staffs were very friendly and helpful. Great trip!! Thank you and thanks to everyone who helped put our ideas into reality

Hotel Reviews
Hotel Casa Verardo Residenza d'Epoca
Venice

Nice rooms, great staff and location

Authenticity & Character
Felt like old Italy
Location
Close to St Mary's Square
Staff
Very helpful and friendly
Cleanliness & Comfort
Good choice
Hotel Il Guelfo Bianco
Florence

Great location, breakfast was tasty. Very nice and friendly staff

Authenticity & Character
Old Italy feel, but modern inside
Location
Close by places we wanted to see and many many restaurants close by
Staff
Very friendly and helpful
Cleanliness & Comfort
Nice and comfortable
The Glam
Rome

The location was close to areas we wanted to see. Within walking distance if not too hot.

Authenticity & Character
More modern, well furnished. Drinks were pricey
Location
We loved the location
Staff
Front desk was great.
Cleanliness & Comfort
We had a small accident in our room and they were there right away to help clean up. We really liked this hotel
Local specialist: Eleonora Arrigoni

Our 2-week trip Costa Rica was perfect!
Costa Rica | Jun 8 - Jun 21, 2025

Suzanne
Suzanne M.
Kansas City, MO | Reviewed on Jun 23, 2025
Kimkim planned and booked our two-week trip to Costa Rica. Gustavo, our local specialist, listened to our thoughts and priorities to suggest the best places to stay at our three destinations. We changed our minds several times about places during the process, and he quickly adjusted our plans based on our feedback. All our accommodations and car rental were perfect for our needs. When we arrived in Costa Rica, our car was ready for us, and throughout our trip, we did not have issues with any... Read more

Kimkim planned and booked our two-week trip to Costa Rica. Gustavo, our local specialist, listened to our thoughts and priorities to suggest the best places to stay at our three destinations. We changed our minds several times about places during the process, and he quickly adjusted our plans based on our feedback. All our accommodations and car rental were perfect for our needs. When we arrived in Costa Rica, our car was ready for us, and throughout our trip, we did not have issues with any of our accommodations. We appreciated Gustavo's suggestions on activities we could do in each location. We had an amazing vacation with days filled with excitement and beauty. We plan to contact Kimkim when planning for our next international vacation.

Local specialist: Gustavo Camperos

WOW!! Éric provided an excellent, well tho...
Iceland | Jun 15 - Jun 22, 2025

D
Daniel B.
Chicago, IL | Reviewed on Jun 23, 2025

WOW!! Éric provided an excellent, well thought out itinerary. My whole family was thoroughly impressed. The detail was excellent right down to great dining recommendations. Excellent excellent excellent job. Thank you.

Local specialist: Èric D

My trip was so amazing!We worked with such a...
Peru | May 31 - Jun 14, 2025

Harper
Harper R.
Dallas, TX | Reviewed on Jun 22, 2025
My trip was so amazing!
We worked with such amazing and knowledgeable guides who loved to show us their home country. Would book with Kimkim again.
Read more

My trip was so amazing!
We worked with such amazing and knowledgeable guides who loved to show us their home country. Would book with Kimkim again.

Hotel Review
Hacienda Puno
Puno

It had an on-site restaurant and had family room accommodations. It had a water filtered filling station, and that was nice to use, so we didn't have to buy bottled water. I would highly recommend it, and the beds were comfy. centrally located near the Plaza de Armas

Authenticity & Character
pretty good but not the most character
Location
close to the main square
Staff
spoke good English and seemed to be accommodating for French-speaking tourists
Cleanliness & Comfort
very clean and comfy
Local specialist: Carolina Luduena
Carolina
Carolina Luduena
Local specialist in Cordoba | Replied on Jun 24, 2025
Hi Harper! :)
Thank you so much for your lovely message!
I’m so happy to hear that you had such an amazing trip and that the guides made it even more special with their passion and knowledge. It really makes all the difference when you feel welcomed and inspired by the people showing you around their home.
I’m also glad to hear that you enjoyed your stay at Hacienda Puno! I’ll definitely keep your feedback in mind for future travelers! It was a pleasure being part of this adventure with... Read more

Hi Harper! :)
Thank you so much for your lovely message!
I’m so happy to hear that you had such an amazing trip and that the guides made it even more special with their passion and knowledge. It really makes all the difference when you feel welcomed and inspired by the people showing you around their home.

I’m also glad to hear that you enjoyed your stay at Hacienda Puno! I’ll definitely keep your feedback in mind for future travelers!

It was a pleasure being part of this adventure with you, and I’d absolutely love to help you plan another one whenever you're ready to explore again.

All the best,
Carolina

Great experience with trip planning, definitely recommend using KimKim
New Zealand | Jun 1 - Jun 12, 2025

K
Karen S.
Los Angeles, CA | Reviewed on Jun 22, 2025
We used KimKim to plan a trip to New Zealand and definitely would recommend using their services. While we had some ideas for things we wanted to do during the trip, Monika did a great job setting up the detailed itinerary and maximizing our time. Since this was the first time to the country, I was having a hard time figuring out how long driving distances were and when we should drive vs. fly and which tour operator to use. Monika booked several tours for us that ended up to be very good-... Read more

We used KimKim to plan a trip to New Zealand and definitely would recommend using their services. While we had some ideas for things we wanted to do during the trip, Monika did a great job setting up the detailed itinerary and maximizing our time. Since this was the first time to the country, I was having a hard time figuring out how long driving distances were and when we should drive vs. fly and which tour operator to use. Monika booked several tours for us that ended up to be very good- our Milford Sound tour had to be re scheduled due to weather but the operator was very flexible for us and instead of flying we were able to take a van and still got to see Milford Sound. I felt like we got to do everything we wanted and the trip was within the budget range we had set out to meet. Other reviewers complained that you don't see a line item for how much the KimKim service costs but I didn't mind. The total cost we paid for our trip seemed reasonable to me and I thought it was definitely worthwhile to use a travel agent for a trip to a country where we had never been before and that required a lot of driving/traveling time to get from site to site.

Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Jun 24, 2025

Hi Karen,

Thank you so much for your lovely feedback! I’m so happy to hear you had a great experience and that everything came together smoothly — even with the change at Milford Sound. It was a pleasure planning this adventure with you!

Wishing you many more wonderful travels ahead,
Monika

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.