Kimkim Trip Reviews

4.8
Based on 17,428 ratings
Read 17,428 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great introduction to the Baltics
Lithuania | Aug 2 - Aug 11, 2025

Jason
Jason B.
Ireland | Reviewed on Aug 14, 2025
Moonika met us on arrival in Tallinn to make sure we arrived safely and even gave us a lovely gift! Everything went very smoothly with our trip, we had a great time and all the accommodations/trips were of a high standard. We will definitely return to Estonia/Latvia, beautiful countryside and nature, nice temperatures too. Moonika was always available if we had questions, which was reassuring, but we had no real problems.
I would highly recommend Moonika, she clearly knows her country well...
Read more

Moonika met us on arrival in Tallinn to make sure we arrived safely and even gave us a lovely gift! Everything went very smoothly with our trip, we had a great time and all the accommodations/trips were of a high standard. We will definitely return to Estonia/Latvia, beautiful countryside and nature, nice temperatures too. Moonika was always available if we had questions, which was reassuring, but we had no real problems.
I would highly recommend Moonika, she clearly knows her country well and looked after our needs as a family. Thanks Monnika!

Hotel Reviews
Jonathan SPA Hotel
Amatas novads

Felt like a family run hotel, but with great facilities of a larger hotel. Spa was excellent, but the steak in the restaurant was of a very high standard. We had a great time here, big rooms too, beautiful location.

Authenticity & Character
Thatched roof and design was different to most hotels
Location
Lovely lakes that you can swim in
Staff
Cleanliness & Comfort
Lydia Hotel
Tartu

Loved this hotel, modern rooms and foyer, the meal in the restaurant was very very good. Breakfast was one of the best of our trup

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Moonika Apart
Moonika
Moonika Apart
Local specialist in Estonia | Replied on Sep 06, 2025

Hello Jason,

Thank you so much for your kind words! It was a pleasure to meet you in Tallinn and help make your trip special. I’m glad you enjoyed the experience and our beautiful region. I’d be delighted to welcome you back anytime!

Best,
Moonika

Fantastic trip with Kimkim
Portugal | Jul 28 - Aug 7, 2025

J
Jeff B.
Newark, NJ | Reviewed on Aug 14, 2025

The trip we planned with Kimkim was fantastic. Anita created an amazing experience for us to see both Lisbon and Algarve and also play a little golf. Everything was very well organized. One particular standout was Nuno, our guide on our tour of Sintra and Cascais. He was very knowledgeable and really made our day so enjoyable. I would highly recommend Kimkim.

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Aug 22, 2025

Hi Jeff and Sutapa,
Thank you so much for your kind words! I’m happy to hear that you enjoyed your time in Lisbon and Algarve. I’m especially glad to hear Nuno made your tour of Sintra and Cascais so memorable—I’ll be sure to pass along your feedback. It was truly a pleasure planning this trip for you, and I look forward to helping you plan many more adventures in the future! Wishing you all the best! Anita

A MESMERIZING TRIP TO SPAIN
Spain | Aug 3 - Aug 10, 2025

silvio
silvio f.
Flagami, FL | Reviewed on Aug 14, 2025
We must say that we were utterly enchanted by this trip. Spain is just wonderful and the cities we visited Madrid and
Barcelona are each in their own way truly stellar. Even though it was long and treacherous as all flights are these days the rewards are more than the obstacles. Madrid has so many wonderful historic sites and buildings that in the 3 days we were there is not enough but we appreciated the hospitality and attractions fully. The tour guides were all outstandings including...
Read more

We must say that we were utterly enchanted by this trip. Spain is just wonderful and the cities we visited Madrid and
Barcelona are each in their own way truly stellar. Even though it was long and treacherous as all flights are these days the rewards are more than the obstacles. Madrid has so many wonderful historic sites and buildings that in the 3 days we were there is not enough but we appreciated the hospitality and attractions fully. The tour guides were all outstandings including Javier, Sirio, Maria and Pepa. I highly recommended them all. Special mention needs to go to Javier for his encyclopedic knowledge of art and historical sites. His stamina was truly outstanding.

So overall my wife and I were very happy. The accommodations were excellent, the food was great, taxi cabs were at the exact time all the time and we have absolutely nothing to complain. We just have wished the last hotel had a larger swimming pool but that was just a small pick.

Many thanks to Anita for her wonderful trajectory and mapping the whole trip in detail. She did a remarkable job.

Keep it up folks. Next year we hope to do business again.

SILVIO and RYOKO FERNANDEZ

Hotel Reviews
Andante Hotel
Barcelona

Great hotel. I cannot give it a 5 star since there were a few things it could have had better. Very large hotel and the rooms were spacious. We wished the bathroom was better - the shower head kept throwing hot water and not mixing it well with the cold. Minor stuff. Very fine breakfast every day too. The pool was the only disappointing part. But we were not there long. It was centrally located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Villa de la Reina
Madrid

Great hotel. I cannot give it a 5 star since there were a few things it could have had better. The elevator was only 1 and kind of cramped. But you need to understand that it is in the old district of La Gran Via and it must be historic. The breakfast was truly superb and the butlers and services were the same.

Authenticity & Character
Style and etiquette.
Location
All central to walk throughout the Center of Madrid.
Staff
Fine
Cleanliness & Comfort
Fine
Activity Reviews
Barcelona Old Town & Sky Views: Montjuic Castle & Cable Car
Barcelona Old Town & Sky Views: Montjuic Castle & Cable Car
Barcelona

The guide name was Pepa and she had a full crew around. I thought she was knowledgeable and enthusiastic in her presentation.

Quality of Experience
Guides, Drivers and Staff
Transport
Barcelona & Gaudí:  An Architecture Walk
Barcelona & Gaudí: An Architecture Walk
Barcelona

Maria was remarkable. She brought a true understanding and meaning to the Gaudi architectural walk. We were very happy with her enthusiasm and sharing.

Quality of Experience
Guides, Drivers and Staff
Transport
Tapas Walk in Barcelona
Tapas Walk in Barcelona
Barcelona

Here Sirio did the honors of bringing us a palette of Spain which was divine. We all enjoyed the guide and tapas very much.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to El Escorial
Excursion to El Escorial
Madrid

Javier again made the honors possible. El Escorial was the most impressive Spanish architecture short of the Imperial Palace that I have ever attended. It was truly an incredible experience. We loved it.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Museo del Prado with Art Historian
Guided Visit of Museo del Prado with Art Historian
Madrid

Javier was truly outstanding. His knowledge was encyclopedic. We much appreciated and liked his style of presentation and were delighted truly delighted.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking Madrid’s Old Town
Walking Madrid’s Old Town
Madrid

The walk was outstanding. A little strain from time to time since were not prepared by the hot Madrid summer. Javier did an outstanding job of telling us the historical part of the City.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Aug 22, 2025

Dear Silvio and Ryoko,
Thank you so much for your wonderful feedback, I’m happy to hear you enjoyed your trip to Spain and that both Madrid and Barcelona made such a lasting impression. I’m especially glad the guides, and Javier in particular, added so much to your experience. It was a true pleasure planning this journey for you, and I look forward to helping you with any future trips 😊 Wishing you all the best! Anita

Mark on the Blue Mtn trip was awesome. Learne...
Australia | Jul 21 - Aug 5, 2025

Daniel
Daniel S.
Dallas, TX | Reviewed on Aug 13, 2025
Mark on the Blue Mtn trip was awesome. Learned abut the forest and the mountains and the birds. Very knowledgeable. “Georgous” on bridge climb in Sydney was great! Read more

Mark on the Blue Mtn trip was awesome. Learned abut the forest and the mountains and the birds. Very knowledgeable.

“Georgous” on bridge climb in Sydney was great!

Hotel Reviews
Mandalay Luxury Beachfront Apartments
Port Douglas

Very roomy, clean, and good location for venturing out to the beach.

Authenticity & Character
Mor modern and stylish.
Location
Walking distance to shopping.
Staff
Friendly and helpful.
Cleanliness & Comfort
Reef View Hotel
Whitsunday Islands, Queensland

Great ocean view! King bed’s position was facing ocean upon waking up.

Authenticity & Character
A true beachfront hotel.
Location
Centrally located to all the beaches, buggy cars, restaurants and close to shops.
Staff
Extremely friendly and helpful.
Cleanliness & Comfort
Grounds manicured and clean.
Adina Apartment Hotel Brisbane
Brisbane

Great location, great king beds but at the expense of a place to work with luggage.

Authenticity & Character
Lobby style, artwork and restaurant that catered to those on the go.
Location
Near restaurants, and excursions.
Staff
Assisted on information and documents.
Cleanliness & Comfort
Apartment cleaned daily.
The Sebel Quay West Suites
The Rocks

Received great assistance from the restaurant staff over several days. They went beyond what was needed. Great view of the Bay Bridge.

Authenticity & Character
Decor, paintings, and location.
Location
Walking distance from the Opera House, restaurants and the Bridge.
Staff
Helped by volunteering to assist and not asked.
Cleanliness & Comfort
Bedroom and kitchen area maintained clean.
Activity Reviews
Outer Barrier Reef from Reef Marina - Port Douglas
Outer Barrier Reef from Reef Marina - Port Douglas
Port Douglas

A must see and do.we were very blessed that the vendor changed our excursion the day before and allowed us to enjoy the weather and the snorkeling experience which was very much appreciated.

Quality of Experience
Great snorkeling and experience
Food
Really great lunch and service.
Guides, Drivers and Staff
Staff was informative an helpful and knowledgeable.
Transport
Smooth boat ride.
Cape Tribulation & Ziplining: Ultimate Daintree
Cape Tribulation & Ziplining: Ultimate Daintree
Port Douglas

Zip lining was a great experience. Safe and sound.

Quality of Experience
Staff was informative and helpful.
Food
Very well done and tasteful. Great restaurant staff.
Guides, Drivers and Staff
Good guide on a little bit of a trip to get to sites but informative and educational.
Transport
A bit of a ride but a must see.
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Australia

This was awesome and well worth it.

Quality of Experience
Safe airplane ride and glad we did this.
Guides, Drivers and Staff
Friendly and respectful.
Transport
A little tight but worked out well for the 7 of us.
Sunset BBQ
Sunset BBQ
Hamilton Island

This excursion was cancelled by vendor due to ship issues.

Quality of Experience
Na
Food
Na
Guides, Drivers and Staff
Na
Transport
Na
Explore’s Half Day Hill Inlet at Whitehaven Beach
Explore’s Half Day Hill Inlet at Whitehaven Beach
Hamilton Island

A must see location!!!! Absolutely beautiful and stunning.

Quality of Experience
Great weather and the beach was beautiful. A rare sight of how the beach creates a new look each and every time.
Guides, Drivers and Staff
A little nervous on how to get to the island beach but well orchestrated and safe.
Transport
See above comment.
Springbook & Tamborine Rainforest Tour
Springbook & Tamborine Rainforest Tour
Brisbane

Beautiful forests and trees and waterfalls.

Quality of Experience
Educational and informative.
Guides, Drivers and Staff
Good guide, friendly and knowledgeable.
Transport
Thoughtful and caring. Smooth trip.
Lone Pine Koala Sanctuary and Brisbane River Cruise
Lone Pine Koala Sanctuary and Brisbane River Cruise
Brisbane

Captain of tour boat was very good and informed and educational on sites and history of tour.

Quality of Experience
Great excursion and shows were exciting, especially the hawks and Koalas . Kangaroos were great for the kids.
Guides, Drivers and Staff
Great guide. Interactive with the group.
Transport
Very good trip on the boat.
Port Stephens Whale Watching & 4WD Combo
Port Stephens Whale Watching & 4WD Combo
Sydney

We had a very rewarding day with the whales and the dolphins and the weather.

Quality of Experience
Several whales which were having fun with the water and the guests.
Guides, Drivers and Staff
Boat ride was smooth and captain was informative.
Transport
Driver was tardy on trip due to sand boarding excursion. Fortunately the restaurant worked magic and got our food.
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

Great weather, tour guide but too many steps for my spouse!

Quality of Experience
Educational and beautiful sites.
Guides, Drivers and Staff
Mark went above and beyond on making it interesting, fun, engaging and worked with all members of the group. Especially the young minds.
Transport
Patient on the travel and road condition.
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

Our guide was the best. She offered several name including “Gorgeous” which fit the personality and style of a young lady who entertained her group the whole time.

Quality of Experience
Once in a lifetime and I was worried being 70 years old I could not do it. Great safety training before the climb and all throughout.
Guides, Drivers and Staff
All staff was great especially Gorgeous our guide. She had an infectious attitude and friendly and spirited.
Transport
We walked to the bridge from our hotel.
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney

Showed the awesome sites. Craig took us to Bonbi area which was beautiful. Showed beautiful church.

Quality of Experience
We had a couple of traffic issues taking time away.
Guides, Drivers and Staff
Mark even made time to stop and let our group get a Starbucks coffee.
Transport
Mark made the trip a family outing!!!
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour guide. Knowledgeable and friendly and friendly and helpful.

Quality of Experience
Educational and interesting the whole time.interactive with group.
Guides, Drivers and Staff
Transport
We walked from the hotel.
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 14, 2025

Thanks for your feedback Daniel. The guides make such a huge difference to the overall experience, I will ensure to feed this back to the teams.
Take Care and All the Best,
Vicky

We absolutely loved both of the bike tours, t...
Greece | Aug 4 - Aug 12, 2025

B
Brica W.
Mequon, WI | Reviewed on Aug 13, 2025
We absolutely loved both of the bike tours, the boat cruise and sightseeing in Crete. The winds impacted some of the excursions unfortunately but Angela came up with other options for us which we really appreciated! All of our guides were incredible and have a huge impact on the experience. The crew on the cruise was also incredible. Read more

We absolutely loved both of the bike tours, the boat cruise and sightseeing in Crete. The winds impacted some of the excursions unfortunately but Angela came up with other options for us which we really appreciated! All of our guides were incredible and have a huge impact on the experience. The crew on the cruise was also incredible.

Hotel Reviews
Bohemian Suites Athens
Athens
Authenticity & Character
Location
Staff
The staff was very friendly but there were some things lost in translation when we needed help getting a taxi for example.
Cleanliness & Comfort
Antony Suites
Naxos

The staff and location made this hotel special. They really took their time to sit down with us and give suggestions about where to go and things to do. They surprised us with special treats in the room on two occasions. It was lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sea Breeze Hotel
Hersonissos Crete

Great view of the sea but an absolutely horrible location for a family, especially one that specifically asked for non tourist areas. It was so loud each night, all night. It was near alot of restaurants but it felt like we were in Cancun, not Greece. We were hugely disappointed in this location. The guides and drivers all asked why we were there because they openly hate and avoid that area as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Crete Sightseeing: Rethymno - Argiroupolis - Kournas Lake - Chania from West & Her
Crete Sightseeing: Rethymno - Argiroupolis - Kournas Lake - Chania from West & Her
Greece

we definitely took advantage of this being a private tour and had the guide hand tailor it to exactly what we wanted, which was an authentic look at the island. This also was one of our favorite experiences of the whole trip because we got to go into some very tiny villages and remote beaches, which was exactly what we were looking for while in Greece .

Quality of Experience
Guides, Drivers and Staff
Both were fantastic
Transport
Hersonissos 7-hour Cruise to Dia Island/Morning
Hersonissos 7-hour Cruise to Dia Island/Morning
Greece

this was a wonderful experience. Sadly, we couldn’t go to the island due to the high winds, but the crew made sure to make it incredibly relaxing enjoyable day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aegean Lush Bike tour
Aegean Lush Bike tour
Naxos

This was absolutely one of our favorite experiences of the entire trip. We loved everything about it and wished it was longer.

Quality of Experience
Guides, Drivers and Staff
Transport
Athens City Bike tour -Electric Bikes
Athens City Bike tour -Electric Bikes
Athens

Great guide. Great tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Aug 14, 2025
Yeia sou Brica, Thank you for taking the time to share your feedback on your trip. I am really pleased to know that you enjoyed the tours and that despite the winds affecting part of your itinerary, we managed to come up with alternatives. I am also really sorry that you did not enjoy the stay in Hersonissos, Crete. Your feedback is highly valued and definitely taken into account for future visitors. We hope to see you come back soon. There is much more to explore, especially in Crete,... Read more

Yeia sou Brica,

Thank you for taking the time to share your feedback on your trip.

I am really pleased to know that you enjoyed the tours and that despite the winds affecting part of your itinerary, we managed to come up with alternatives.

I am also really sorry that you did not enjoy the stay in Hersonissos, Crete. Your feedback is highly valued and definitely taken into account for future visitors.

We hope to see you come back soon. There is much more to explore, especially in Crete, since you liked that island so much! The western part of the island is amazing and well worth exploring. 🙂

Until our paths meet again, take care and safe travels!

Our best,
Angela & the GA Trips team

Amazing Greece!!
Greece | Aug 6 - Aug 12, 2025

Theresa
Theresa R.
Woodside, NY | Reviewed on Aug 13, 2025
Such a great trip because of Siena & Lea’s help. Thanks to Siena’s flawless planning who patiently communicated to us maybe thousand times in the early stage of planning this trip to get things planned as we wanted it. Siena & Lea is such a great team in planning a stress free vacation. They have combined their patience, expertise, professionalism & their passion in what they do to come up with trip itinerary to our satisfaction. Lea did a great job booking our itinerary and everything is on... Read more

Such a great trip because of Siena & Lea’s help. Thanks to Siena’s flawless planning who patiently communicated to us maybe thousand times in the early stage of planning this trip to get things planned as we wanted it. Siena & Lea is such a great team in planning a stress free vacation. They have combined their patience, expertise, professionalism & their passion in what they do to come up with trip itinerary to our satisfaction. Lea did a great job booking our itinerary and everything is on point from transport, even our in tour airline & seat selection is on point. You’re both an asset to KimKim keep up the good job helping people achieve their dream vacation. Thank you both.

Hotel Reviews
Ducato di Oia Boutique Hotel
Santorini

Great location & view

Authenticity & Character
It’s picture perfect.
Location
Plunge pool with Caldera view is great
Staff
Everybody’ wonderful, extra thanks to staff who carried our luggages up & down narrow stairs. Nadia & Chiara is very accomodating.
Cleanliness & Comfort
Herodion Hotel
Athens

Great location in a safe area, easy acces to dining, shopping, musuem & good breakfast selection. All the staff is polite & friendly. Front desk is wonderful her name pronounced as Sabika.

Authenticity & Character
Location
Safe & walking distance to point of interest
Staff
Sabika is wonderful & the rest of the staff
Cleanliness & Comfort
Activity Reviews
Fira Food & Views Walking Tour
Fira Food & Views Walking Tour
Santorini

We got to taste all the good local dishes like what a local would. Thanks to Lena our expert guide

Quality of Experience
Guides, Drivers and Staff
Lena is fun perfect food tour guidr
Transport
Private Island Villages & Akrotiri Day Trip
Private Island Villages & Akrotiri Day Trip
Santorini

Sakis Naltsas our private driver& guide is 10/10! Beautiful ancient places. Ask for Sakis for a most memorable experience.

Quality of Experience
Guides, Drivers and Staff
Sakis Naltsas Made the whole tour exceptional very knowledgable, sincere to help you see what youxame for
Transport
Clean & comfortable
Ancient Athens Acropolis & Mythology Walk
Ancient Athens Acropolis & Mythology Walk
Athens

During summer months schedule it as early As possible to avoid crowd & heat.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Delphi Day Trip
Private Delphi Day Trip
Athens

Marcus our private driver is 10 out 10. He made the trip informative and enjoyable. He’s genuinely passionate about helping you get the most of your day, making sure you’re comfortable & safe. His lunch place is very delicious local dish not commonly served in other place. The view along the way is beautiful, nature & local villages. Ask for Marcus you will have the best day despite of 2-2 1/2 drive each way.

Quality of Experience
Guides, Drivers and Staff
Marcus is great!
Transport
Clean comfortable vehicle
Self-Guided Food Walk
Self-Guided Food Walk
Athens

Siena provided placesto go with maps

Quality of Experience
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Aug 20, 2025

Thank you so much for your thoughtful review, Theresa! We’re delighted to hear your trip went so smoothly and that the itinerary, transportation, and flight details all came together just as planned. It was a pleasure working closely with you from the very start, and your kind words about our patience, expertise, and teamwork mean so much. We’re also glad you enjoyed the Herodion Hotel and its wonderful staff. We truly appreciate your trust in us and hope to help plan another dream vacation for you in the future!

Adam did an amazing job!
Iceland | Jul 27 - Aug 6, 2025

E
Elizabeth B.
Boston, MA | Reviewed on Aug 13, 2025
Adam did an amazing job helping us plan this epic 11-day Iceland trip for our family of five! He accommodated our suggestions and requests and added in other stops and excursions that we would never have known about otherwise, but thoroughly enjoyed. The google maps each day were perfectly planned out and we hit almost every one of them! Adam was very responsive when we had questions or comments, even in the middle of our trip. There were only two very slight drawbacks. One of the five... Read more

Adam did an amazing job helping us plan this epic 11-day Iceland trip for our family of five! He accommodated our suggestions and requests and added in other stops and excursions that we would never have known about otherwise, but thoroughly enjoyed. The google maps each day were perfectly planned out and we hit almost every one of them! Adam was very responsive when we had questions or comments, even in the middle of our trip. There were only two very slight drawbacks. One of the five hotels we stayed in (for four of the 10 nights) was a very basic guesthouse with tiny rooms that had condensation on the walls/ceiling and a lot of wear and tear. Definitely not the caliber of the other hotels. Also, we were only booked for one night instead of two at our last hotel in Reykjavik, however the team was able to very quickly book us at another hotel only a block away for the second night in deluxe rooms. Overall, we had a fantastic experience using kimkim and would use them again for another trip!

Hotel Reviews
Skuggi Hotel by Keahotels
Reykjavík

Cool hotel in a great location in the city. Good breakfast buffet.

Authenticity & Character
Black and white theme with quotes in the walls was cool.
Location
Short walk to the harbor or the main shopping street or restaurants.
Staff
Cleanliness & Comfort
Fosshotel Núpar
Kálfafell

Excellent hotel with beautiful views. The best breakfast buffet out of all five of our hotels. Lots of room to hang up wet clothes. Great restaurant.

Authenticity & Character
Location
Close to all glacier activities: snowmobiling, glacier lagoon, diamond beach.
Staff
Cleanliness & Comfort
Vatnsholt Hotel & Guesthouse
Selfoss

Basic guesthouse on a horse farm. Rooms were small and poorly ventilated (condensation on ceiling and walls). Some wear and tear on doors and locks. The common room in the main building was nice: game room, tv, free coffee/tea/hot chocolate. Good restaurant.

Authenticity & Character
Location
Easy access to golden circle, Westman Islands, Thorsmork
Staff
Seemed extremely understaffed
Cleanliness & Comfort
Very small rooms with no tv, no coffee/tea, no chair/desk/tables; extremely small bathrooms with condensation all over; kids' room had broken bathroom door and cabinet
Hotel Hamar
Borgarnes

Beautiful hotel on a golf course overlooking mountains. Restaurant was excellent, especially the duck confit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Icelandic Lava Show
Iceland

Excellent show! Our family of five was educated and very entertained.

Quality of Experience
Guides, Drivers and Staff
Snowmobiling on Vatnajokull Glacier
Iceland

Very cool activity! The ride up and back in the van was part of the adventure. Our trip was slightly limited because heavy rain had degraded some of the route so we had to stay in one area, but you can't control the weather!

Quality of Experience
Guides, Drivers and Staff
Transport
Thorsmork Super Jeep Tour
Iceland

This activity was highly rated by every member of our family! The super jeep took us over rough terrain and through rivers, beyond the tourist areas into places we would not otherwise have gone. Jon, our guide, told personal stories, taught us about the history of Iceland, and got to know everyone in our group and really made the experience very fun and memorable. Everyone's favorite part was when we hiked back through a canyon/gorge to a secret waterfall. We had to walk through the water and climb a little with the help of chains, which added to the adventure of it all.

Quality of Experience
The stories told by our guide really added to the experience. The variety of activities and level of activity were perfect. You really felt like you were experiencing something special because it was off the beaten path.
Guides, Drivers and Staff
Jon was the best!
Transport
Silfra Snorkeling
Iceland

This was a very cool experience to snorkel in a fissure between the tectonic plates. The guides were all great and they gave us hot chocolate and cookies afterwards.

Quality of Experience
Guides, Drivers and Staff
Blue Lagoon
Iceland

Very cool experience to do as soon as we got off the plane! Beautiful warm blue water in the middle of black lava fields. Bracelet system was great for the locker, food, drinks, etc.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Aug 16, 2025

Thank you for the positive review Eli, and I’m so glad that you had a fantastic time in Iceland! We apologize for the small inconveniences. I agree that Vatnsholt Hotel is a bit simpler, but unfortunately, when looking for accommodation for several nights in a row in one location during peak season, our options were very limited.

I hope you will return to Iceland again someday!
Safe travels,
Adam

Family trip to Japan
Japan | Aug 3 - Aug 12, 2025

Rosemary
Rosemary S.
Boston, MA | Reviewed on Aug 13, 2025
Shona planned an amazing trip for my family which included me, my husband and 2 daughters ages 12 and 16. It was the perfect blend of learning about Japanese culture and activities that my daughters would enjoy. We had several activities that we liked a lot. On our 1st day, we had Yuto as a guide for 2 different activities. We did a bike tour all around Osaka during the day and a food tour at night. He made sure we were safe and allowed us to take breaks when we needed to (it was extremely... Read more

Shona planned an amazing trip for my family which included me, my husband and 2 daughters ages 12 and 16. It was the perfect blend of learning about Japanese culture and activities that my daughters would enjoy. We had several activities that we liked a lot. On our 1st day, we had Yuto as a guide for 2 different activities. We did a bike tour all around Osaka during the day and a food tour at night. He made sure we were safe and allowed us to take breaks when we needed to (it was extremely hot that day). In Kyoto, we loved the tea ceremony where we dressed in kimonos and learned about the traditions of hosting a tea service. We also had a wonderful guide named Yasuko who took us to a temple, a shrine, and a boat ride down the Hozugawa River. This was a highight of the trip. Yasuko was very knowledgable and she took great care of us (getting our tickets, guiding us with the public transportation) during these excursions. In Tokyo, we had a lovely time with our tour guide, Yumi, who ventured with us in the rain. She was very patient with us as my daughter who loves anime and Harajuku fashion wanted to shop along a busy area in Tokyo. Again, we had another tour guide who kept us safe while teaching us about Japanese history and culture. Lastly, to celebrate my husband's upcoming 50th birthday, Shona planned a beautiful fine-dining experience on a boat going around Tokyo Bay. The staff made the experience a memorable one!
In terms of accommodations, the hotels were very clean and comfortable. Check-in was easy. We liked that we were able to do some laundry at the hotel during our trip and breakfast was included everyday. The location of the hotels were convenient and close to different restaurants and shops. Lastly, riding the bullet train was a blast. Although going through the train station was hectic with people everywhere (luckily, my husband is knowledgeable with using public transportation in different countries), Shona planned 1st class accommodations along with room for our big luggage which was key when traveling.
Overall, this was a trip of a lifetime. Shona planned the perfect blend of fun stuff for my kids (Universal Studios, sumo wrestling, anime) and historic stuff for me and my husband. It was busy and we were tired, but it was worth it! The communication before and during our trip was great. Everyday, we would get a text with all the information we needed for the day (tickets, which public transportation to use, locations on Google maps). As someone who usually plans our family vacations, using KimKim and having Shona plan everything made me feel at ease with no stress. Thank you to Shona, tour guides, drivers, and KimKim staff who made this trip one of the best we have experienced as a family. We look forward to having another trip with KimKim in the near future!

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Aug 19, 2025

Hi Rosemary .
Thank you for your heartfelt feedback—it inspires me to keep learning and striving so every traveler who trusts us, just like you, receives truly professional care. I’m grateful for your patience and cooperation throughout the journey, and I send my sincerest wishes to you and your family, The health and peace always be with you. Hope to see you again on your next trip .
Best
Shona

Saved us time and guesswork - a great trip for our adult family of five
Iceland | Aug 3 - Aug 10, 2025

Jim
Jim C.
San Jose, CA | Reviewed on Aug 13, 2025
Noga saved us a lot of time with bookings during peak season when we were a bit late to get started. She also provided some great recommendations that we leveraged while in Iceland. For example, the Glymur waterfall hike and Hvammsvik Hot Springs both made for a great Day 6. Read more

Noga saved us a lot of time with bookings during peak season when we were a bit late to get started. She also provided some great recommendations that we leveraged while in Iceland. For example, the Glymur waterfall hike and Hvammsvik Hot Springs both made for a great Day 6.

Hotel Review
Hótel Grímsborgir by Keahotels
Ásborgir

Good breakfast. Rooms are laid out across the property in a nice way.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Noga Heyman
Noga
Noga Heyman
Local specialist in Kimkim HQ | Replied on Aug 13, 2025

Thank you so much, Jim! I loved working with your family and am so glad you had a wonderful trip. Glymur is one of my favorite hikes in Iceland and I'm happy you were able to experience it! I hope you'll keep us in mind for future travel 😊

Highly recommend
Switzerland | Aug 5 - Aug 11, 2025

K
Kaitlyn O.
Chicago, IL | Reviewed on Aug 13, 2025

Amandine did an amazing job planning the honeymoon of our dreams. Plus the platform is so simple, easy to use and manage, and I have used KimKim for multiple trips. I definitely plan to continue using for any travel needs!

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Aug 24, 2025

Thank you so much for your kind words! I am so glad we created the honeymoon of your dreams :)
We're also glad the platform made planning easy and enjoyable, and we look forward to helping you plan many more adventures in the future!

Once in a lifetime + New Friends
Kenya | Jul 26 - Aug 7, 2025

Nicole
Nicole R.
Somerville, MA | Reviewed on Aug 13, 2025
Going to Kenya was my third major trip I have arranged with KimKim-- all wonderful experiences. We were lucky to be paired with Stephan from Truly Swahily! This was a multigenerational, two-week trip and part of it was off-the-beaten path to Kitale, Kenya. Stephan was an incredibly kind, thoughtful, and patient partner in planning. His recommendations were outstanding and he took our family and desires into full account from mobility to dietary requirements; a food allergy and a... Read more

Going to Kenya was my third major trip I have arranged with KimKim-- all wonderful experiences. We were lucky to be paired with Stephan from Truly Swahily! This was a multigenerational, two-week trip and part of it was off-the-beaten path to Kitale, Kenya. Stephan was an incredibly kind, thoughtful, and patient partner in planning. His recommendations were outstanding and he took our family and desires into full account from mobility to dietary requirements; a food allergy and a lactose-intolerant, vegetarian. Stephen and Winstone (our driver) were very communicative throughout our trip, checking in, modifying plans, or addressing unexpected needs. The people we met along the way are now family friends from our remarkable driver, Winstone, who was with us the entire trip to Dennis at Hemingway's Eden Residence, Patrick and Fred the GM at Giraffe Manor, Catherine the GM at Chui Lodge to pretty much the whole staff at Sala's Camp (Edgar, Nickson, Kasoe, Leah, James) from the Safari Collection! I would highly recommend!

Hotel Reviews
JW Marriott Hotel Nairobi

The food wasn't great-- except the Myna restaurant-- that was excellent. All the rest were disappointing quality.

Authenticity & Character
Just a nice hotel
Location
Staff
Anthony went out of his way to ensure adjoining rooms + removed the feathers
Cleanliness & Comfort
Excellent comfy beds, bathrooms and amenities lovely
Boma Inn

Our lunch took 2 hours-- they paced the meal without asking. However, at the same time, it was the BEST butter chicken I have every had! The only other challenge was that there were steps to get to your room-- so for mobility challenged that could be an issue-- all on the same 'floor'

Authenticity & Character
Just a hotel
Location
Staff
Our lunch took 2+ hours
Cleanliness & Comfort
Jopedwin Rehema House Hotel

Very solid hotel. Clean, well cared for, good food! The restaurant staff were lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Salas Mara Camp
Nairobi, Kenya

5-star across the board. Only note of improvement would be for those with longer stays, like ours, to vary the menus. They repeated after 3 days. Entire staff was near perfection! Loved all of them

Authenticity & Character
Everyone was authentic and kind.
Location
Stunning! The best location... the river adds interest, looking across to Tanzania in the distance.
Staff
Incredible. Knew all our names, very flexible, very kind
Cleanliness & Comfort
No notes
Chui Lodge

No notes, no suggestions. Near perfection! Wonderful staff led by Catherine (she's amazing). Chef is wonderful-- great food, accommodating. Love the bungalows with the fireplaces. Isiah is a wonderful safari driver-- personable and knowledgeable. Only improvement would be to have the owners encourage road improvements to get from the village to the entrance! Full of pot holes and very bumpy.

Authenticity & Character
Bungalows are lovely and fireplaces are awesome.
Location
Beautiful setting. Love the preserve and being able to move about at night. Very serene
Staff
Catherine is a stellar leader
Cleanliness & Comfort
Beautiful and well-kept
Giraffe Manor
Nairobi, Kenya

The Retreat is amazing... it would be nice if that could be open in the evening as well. Loved the afternoon tea, but for me-- it was too much Giraffe feeding to do the afternoon tea, the morning visit to the room, and then breakfast. I really liked going to the Giraffe Center because they were more expert in the giraffe's. As a suggestion, it would be beneficial to have a staffer come to afternoon tea and give more behavioral and biological details -- and answer questions. The food was excellent! Another suggestion would to be add hooks for towels or bags in the Retreat bathrooms for changing, or coming out the pool to use the restroom, etc.

Authenticity & Character
Such a unique experience
Location
Loved getting to walk to the Giraffe Center
Staff
Patrick was excellent, Tony was top of service requests, and Fred was very welcoming as GM
Cleanliness & Comfort
The hot tub at the Retreat could have used to be cleaned more often. The beds were quite hard... could use a pillow-topper to be softer. Other properties have more comfy bedding and pillows -- like Sala's.
Hemingways Eden Nairobi
Nairobi

We loved the Main House, especially the outdoor patio and the fireplace. Dennis was exceptional with service. Only thing was there was no pool or plunge area. We greatly appreciated the sundowner with the Maasai team led by Fred. That was special!

Authenticity & Character
Location
Lovely property with greenery
Staff
Very responsive and excellent service! Only complaint was unconsented head/hair touching during Maasi dance during sundowner. It just made me uncomfortable.
Cleanliness & Comfort
The cleaning staff were lovely. Kind and not intrusive.
Activity Reviews
Visiting a School
Visiting a School
Kitale

Wonderful experience at St. Monica's School. Loved learning about the school and supporting all the girls in their educational journey.

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Kenyan Cooking Class & Local Market Tour
Traditional Kenyan Cooking Class & Local Market Tour
Nairobi

This was a mixed experience. The chef was accomplished and the food prepared was good. However, she was rude and arrogant to our driver -- and giving him multiple locations to go to.

Quality of Experience
Guides, Drivers and Staff
Transport
The bus was very loud and not necessary
Fairview Coffee Estate Visit
Fairview Coffee Estate Visit
Nairobi

Elvis was an exceptional tour guide! We learned a lot. It was great to get to buy the coffee at the end!

Quality of Experience
Guides, Drivers and Staff
Transport
Hot-air Balloon Safari above the Mara
Hot-air Balloon Safari above the Mara
Kenya

We had the only female balloon captain which was awesome! Beautiful ride and experience. My elderly parents were unable to go due mobility limitations which were only determined on our arrival-- and learning how we'd have to get in the basket and land. That was quite unfortunate. And there was no refund!

Quality of Experience
Guides, Drivers and Staff
Transport
Paul was awesome, our driver
Sunrise Boat Cruise On Lake Naivasha with Fishing
Sunrise Boat Cruise On Lake Naivasha with Fishing
Kenya

Benji was so knowledgeable and brought all kinds of rods and lures with him. My son had THE best time! He caught 4-5 bass. We also did a wonderful boat ride around the crescent and fed the African fishing eagles. That was very cool!

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking / Biking at Hell's Gate National Park
Hiking / Biking at Hell's Gate National Park
Kenya

Bikes were old and uncomfortable. An insane amount of dust from all the buses and vehicles. There was no separate path for bikes. Unsafe to ride so close to the buses. The guide tried to have us hike down to the gorge despite flash floods killing 5 people.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable, but didn't make sure we had water
Transport
Bikes in poor condition
Local specialist: Stephan Meyer-Buenau
Stephan
Stephan Meyer-Buenau
Local specialist in Kenya | Replied on Aug 18, 2025
Hi Nicole, Thank you so much for such a detailed and thoughtful review. It truly means the world. I’m so delighted to know that this multigenerational trip was meaningful and that both the planning process and the journey itself felt supported, flexible, and personal to your family’s needs. Hearing that the experiences, from Kitale to the Mara, left such an impression is incredibly rewarding. I especially appreciate all of the specific feedback you shared on the properties and activities.... Read more

Hi Nicole,

Thank you so much for such a detailed and thoughtful review. It truly means the world. I’m so delighted to know that this multigenerational trip was meaningful and that both the planning process and the journey itself felt supported, flexible, and personal to your family’s needs. Hearing that the experiences, from Kitale to the Mara, left such an impression is incredibly rewarding.

I especially appreciate all of the specific feedback you shared on the properties and activities. We’ve carefully taken note of everything, from bedding comfort and menu variety to small details like towel hooks, timing of experiences, and even activity logistics. These insights are invaluable, and we’ll make sure to address them with our partners so that we can continue improving and offering the very best.

It was an absolute joy to partner with you in bringing this trip to life, and I’m so glad that Winstone and the teams at each property made such a strong impact as well. Thank you again for your kind words and for entrusting us with this once-in-a-lifetime journey.

With gratitude and warm regards,
Stephan

Perfect family trip to Peru.
Peru | Jul 31 - Aug 10, 2025

M
Mia Tucker K.
San Jose, CA | Reviewed on Aug 13, 2025
We wanted to take our 3 kids to Peru and to see the Amazon and Machu Picchu. Other than that, we had done no research and had no insider tips. Liz made us an itinerary that worked beautifully for our family. When I gave her info like "my kids love animals and nature" she shifted the itinerary to include more animal experiences in the Andes after the Amazon. All in all, it was an incredible trip and we saw so much more, learned so much more and did so much more than we would have if we... Read more

We wanted to take our 3 kids to Peru and to see the Amazon and Machu Picchu. Other than that, we had done no research and had no insider tips. Liz made us an itinerary that worked beautifully for our family. When I gave her info like "my kids love animals and nature" she shifted the itinerary to include more animal experiences in the Andes after the Amazon. All in all, it was an incredible trip and we saw so much more, learned so much more and did so much more than we would have if we hadn't used Kimkim and had Liz's help. We all agreed it was our best trip ever and we travel a lot. Thanks, Liz!!!

Hotel Reviews
Holiday Inn Lima Airport
Lima

While the hotel was great, the shuttle was infrequent and left us on the curb for over 30 minutes before arriving and having no space for us. So rather than wait another 30 minutes we took a cab... that was a huge bummer for a place touting convenience. There were no adjoining rooms and we had to get two rooms- so we would have rather stayed at the Wyndham which was on site and walkable from the airport.

Jaya Suite Machu Picchu
Aguas Calientes, Machu Picchu

This hotel was well located and nice staff. It was a fine place to land after a day of travel - served its purpose. The breakfast was meh and it felt dated. Noticed some rooms with no windows. It was also very loud.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Albergue Ollantaytambo Boutique Hotel
Cusco

This hotel across from the train station was great. Surprisingly quiet, with a huge organic garden. We really enjoyed the Pachamanca and the food in the restaurant. The staff was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Premium Cusco
Cusco

Our favorite hotel of the whole trip. This place was pristine, well located, great food, friendly staff and great courtyard!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corto Maltes Amazon Lodge
Puerto Maldonado

This lodge was great. It was definitely an experience for our family. The hours without power may be an inconvenience to some, but we loved that we were forced out of our rooms and into the beautiful grounds. The guides were incredible and food was good! Only thing missing was... real coffee.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relative to where we were, this place was incredible. But definitely somewhere that guests should be prepared is in the jungle and will have some critters, no coffee, periods without power etc...
Casa Andina Premium Miraflores
Lima

This hotel was well located, but was really underwhelming. Our room smelled of mildew and it just felt really dated and tired.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private tour to the Sacred Valley:  Andean Animals & Pachamanca
Private tour to the Sacred Valley: Andean Animals & Pachamanca
Peru

The kids absolutely LOVED the animals and feeding the llamas and alpacas. The pachamanca was so fun to watch and learn about.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Corto Maltes Lodge 2/3 (Sandoval Lake Program)
Puerto Maldonado

Charles was an incredible guide for our family. He kept our kids entertained and we saw so many incredible things- anteaters, giant river otters, caiman and macaws! So fun.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private tour to Chinchero, Moray, Maras  & Train to Aguas Calientes
Private tour to Chinchero, Moray, Maras & Train to Aguas Calientes
Peru

Loved this day. We learned so much and saw beautiful sights that honestly rivaled Machu Picchu. It was really incredible and we learned so much.

Quality of Experience
Guides, Drivers and Staff
Transport
Shared tour to the Planetarium Cusco (May - August) w/assistance
Shared tour to the Planetarium Cusco (May - August) w/assistance
Cusco

We would have preferred a free evening to this planetarium. It was more of a slide show and less of the actively looking at the night sky- which is what we had expected. Underwhelming.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on Aug 15, 2025

Hi Mia,
Thank you so much for your kind feedback. That truly means so much to me—thank you! I’m so glad your family enjoyed the trip and that the itinerary felt just right for you. It was a joy to plan those animal and nature experiences knowing how much your kids would love them. Hearing it was your best trip ever is the best reward!
Kindly,
Liz.

Outstanding Service and Unforgettable Trip
Greece | May 27 - Jun 9, 2025

Era
Era R.
Chicago, IL | Reviewed on Aug 13, 2025
I feel so fortunate to have worked with Siena—she did an incredible job planning our trip. This was my first time traveling overseas as a single parent with my sons, and she made the process seamless from start to finish. Siena took our ages and interests into account, ensuring each part of the trip suited us perfectly. Every place we stayed offered great value, and the excursions were amazing. I especially appreciated the pre-trip Zoom meeting, where Siena walked us through the itinerary,... Read more

I feel so fortunate to have worked with Siena—she did an incredible job planning our trip. This was my first time traveling overseas as a single parent with my sons, and she made the process seamless from start to finish. Siena took our ages and interests into account, ensuring each part of the trip suited us perfectly. Every place we stayed offered great value, and the excursions were amazing.

I especially appreciated the pre-trip Zoom meeting, where Siena walked us through the itinerary, highlighted important details, and shared so many helpful recommendations and tips. Because of her expertise, I’ve already recommended KimKim to several friends who’ve asked about our trip, and I know I’ll be a returning client for future adventures.

Hotel Review
Athens Manor Houses
Athens

Spacious rooms and a central location — such a great place to stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Aug 20, 2025

Thank you so much for your heartfelt review, Era! It was truly a pleasure helping you and your boys travel together! 💛 I'm so happy you loved your trip and working with kimkim! I hope I will be able to assist you on a return trip to Greece in the future. 🇬🇷✨

Great trip , we were well taking care of and...
Vietnam | Jul 22 - Aug 6, 2025

S
Sal K.
Los Angeles, CA | Reviewed on Aug 13, 2025

Great trip ,
we were well taking care of and had a an amazing time , trip was well planned . Thanks to Camilla from Hanoi and the team at KimKim

Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Sep 05, 2025

Dear Sal,

Thank you so much for your kind words! We’re very happy to hear you had an amazing trip and felt well taken care of. I’ll be sure to share your appreciation our team.

We truly appreciate your trust and hope to welcome you back to Vietnam again in the future!

Warm regards,
Camellia

An exceptional and trustworthy team to bring your dreams of visiting Colombia to fruition!
Colombia | Jul 18 - Jul 26, 2025

Raisa
Raisa T.
Lebanon, OH | Reviewed on Aug 13, 2025
We had an amazing adventure throughout Colombia over the course of our 8 day trip. Michael did a fantastic job of creating an itinerary for us based on our specifications (tastes of culture with an emphasis on nature and birding) and the final product was a tour de force of the many riches of the country. All of our transportation occurred seamlessly and every hotel selected for us was excellent. We were met by nothing but warmth and patience by our tour guides and drivers throughout the trip... Read more

We had an amazing adventure throughout Colombia over the course of our 8 day trip. Michael did a fantastic job of creating an itinerary for us based on our specifications (tastes of culture with an emphasis on nature and birding) and the final product was a tour de force of the many riches of the country. All of our transportation occurred seamlessly and every hotel selected for us was excellent. We were met by nothing but warmth and patience by our tour guides and drivers throughout the trip grounded in a genuine pride in the country. A few notable highlights include the private tour of the Don Manolo coffee farm in Pereira and our exceptional day in Tayrona National Park with the guide, Danilso.

Michael and the KimKim team were extremely responsive in the days leading up to our trip as well as throughout the experience. We are grateful for their guidance in planning our rather complex trip and highly recommend KimKim for anyone considering a similar experience in Colombia.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Aug 13, 2025
Dear Raisa,
Thank you so much for your wonderful words and for taking the time to share your experience! It was truly a pleasure to help you design your journey through Colombia, and I’m thrilled to hear that everything - from the nature and birding experiences to the cultural touches - met your expectations.
On behalf of myself, your guides, drivers, and the entire Chaska team, thank you for your trust and enthusiasm throughout the planning and travel process. It was a pleasure to be part... Read more

Dear Raisa,
Thank you so much for your wonderful words and for taking the time to share your experience! It was truly a pleasure to help you design your journey through Colombia, and I’m thrilled to hear that everything - from the nature and birding experiences to the cultural touches - met your expectations.

On behalf of myself, your guides, drivers, and the entire Chaska team, thank you for your trust and enthusiasm throughout the planning and travel process. It was a pleasure to be part of your adventure, and we hope to welcome you back to Colombia someday for even more discoveries.

Warm regards,
Michael

Zindel Iceland
Iceland | Aug 2 - Aug 7, 2025

D
Dave Z.
Atlanta, GA | Reviewed on Aug 13, 2025
We have used kimkim on three trips, and our experience on this trip with Guomundur (Gummi) was our best yet.
Knowledgeable, responsive and helpful - give this man a raise!
Read more

We have used kimkim on three trips, and our experience on this trip with Guomundur (Gummi) was our best yet.
Knowledgeable, responsive and helpful - give this man a raise!

Hotel Reviews
Skalatjorn
Selfoss
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Old Charm Reykjavík Apartments
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Thórsmörk Super Jeep Experience
Thórsmörk Super Jeep Experience
Iceland
Quality of Experience
Food
Lunch was promised by kimkim, tour operator knew nothing about it and did not provide. We bought some meager snacks and kimkim reimbursed us.
Guides, Drivers and Staff
Transport
Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland
Quality of Experience
Guides, Drivers and Staff
The back support straps in the kayak were not secured. Very uncomfortable kayaking - should have been inspected by guide.
Transport
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Guide was great, but the actual size of the remaining interior was disappointing and unlike the advertised photos.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 13, 2025

Can you send this to my boss? Hahah! Thank you Dave! Wow, I am flattered, but most of all, I am happy that your trip was such a success!
Shall we start planning your return? :D

Our Norway in a Nutshell vacation was very close to perfect.
Norway | Aug 6 - Aug 12, 2025

V
Vernon E.
New Brighton, MN | Reviewed on Aug 13, 2025
Our Norway in a Nutshell vacation was very close to perfect. First, the KimKim arrangements were excellent. All of the reservations were made as stated, all of the connections were very carefully arranged and it was very clear how each step took place. The KimKim app made finding schedules, producing e-tickets, etc. very easy — even for this geriatric traveler. We spent a day and one half in Oslo. We found the hop-on-hop-off bus to be an excellent way to first see all of the high points... Read more

Our Norway in a Nutshell vacation was very close to perfect. First, the KimKim arrangements were excellent. All of the reservations were made as stated, all of the connections were very carefully arranged and it was very clear how each step took place. The KimKim app made finding schedules, producing e-tickets, etc. very easy — even for this geriatric traveler. We spent a day and one half in Oslo. We found the hop-on-hop-off bus to be an excellent way to first see all of the high points and then go back and spend time at each one. One note, both here and in Bergen there are two hop-on-hop-off bus services that do not honor each others tickets but whose routes are similar (but numbered differently). The red buses with yellow writing look almost exactly the same. I have no reason to believe that one is better than the other, but it would be good if better info could be provided.
The trip to Flam on the Bergen and then the Flam railroad was awesome, a must see. Flam was great and the Fretheim Hotel was by far our favorite accommodation. The cruises on the Aurlandsfjord were fantastic, we had never seen so many waterfalls. The trip to Bergen by ship, bus and train gave us views of very impressive country side. In Bergen we also used the hop-on-hop-off bus (same bus company confusion) and got a good over view of the city. The highlight was a trip up the funicular to the top of Floyen mountain. It was raining when we got to the top but we went into the restaurant and had a nice lunch and when we had finished the fog had cleared and we had a beautiful view of Bergen. Wonderful experience. Kimkim is very meticulously supportive, but also unobtrusive.

Hotel Reviews
Scandic Torget
Bergen

Clean and comfortable, but very small room with view of an alley way. There was not a single chair of any kind in this room and it was not convenient to stay in the room to rest, check emails, etc. We went to the lobby where they had chairs but it was often crowded.

Authenticity & Character
Location
Fairly convenient to sites we wanted to see.
Staff
We only interacted at check in and check out. They seemed competent.
Cleanliness & Comfort
Buy some chairs.
Fretheim Hotel
Flåm

This is a lovely hotel with nice amenities and spectacular views.

Authenticity & Character
The information about the hotel’s history was interesting.
Location
Beautiful views of the mountains.
Staff
Everyone was very friendly and helpful.
Cleanliness & Comfort
Scandic Byporten
Oslo

This is a very good hotel. The rooms are a bit small and lack chairs. Some of us old folks need to sit down.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Small, no chairs
Activity Reviews
Depart Norway
Depart Norway
Norway

Our driver to the airport was very friendly recent emigrant to Norway who was extremely positive about his adopted country and will seek citizenship when he can.

Quality of Experience
Fjord Cruise & Seafood Dining Experience
Fjord Cruise & Seafood Dining Experience
Bergen

The venue is fascinating, and the adventure of a boat ride to a private island restaurant is exciting. Although I have not become a fan of whale tartar, the exotic variety of courses is interesting. The service is excellent, the bar is well stocked, and the owner’s recounting of his various business ventures and romantic escapades is entertaining. It is a long evening trapped at a island restaurant and dependent on the arrival of a boat home a bit later than you might have wished.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cultural Walk with a Local
Cultural Walk with a Local
Bergen

Physical limitations made it impossible to do a walking tour. Instead, your local expert agreed to provide us with an in-depth overview as well as a detailed description of what we would experience at each of the stops of the hop-on-hop-off bus route. We were thus equipped with a far richer and more detailed description of the features and characteristics of these sites than the tour operators were capable of producing.

Quality of Experience
He told us far more detail than the tour operator did.
Guides, Drivers and Staff
This young man is a great teacher.
Transport
Explore Bergen
Explore Bergen
Bergen

We enjoyed the tour of Bergen.

Quality of Experience
Ægir Viking Meal Experience
Ægir Viking Meal Experience
Flåm

This was a very nice meal, and the beer was good.

Quality of Experience
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Norway

The Viking Village was interesting, but not exceptional.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Flåm
Explore Flåm
Flåm

Flam is fantastic, the highlight was the train ride down to Flam.

Quality of Experience
Edvard Munch Museum in Oslo
Edvard Munch Museum in Oslo
Oslo

Unfortunately we ran out of time and did not get to go in to the Munch museum. We will next time.

Mathallen Food Court Visit
Mathallen Food Court Visit
Oslo
Quality of Experience
Not terribly impressive.
Panoramic City Highlights by Bus
Panoramic City Highlights by Bus
Oslo

We did the hop-on-hop-off bus tour which was not exactly as described in the brochure. We did not get to the Homemkolleren ski jump - a disappointment.

Quality of Experience
Guides, Drivers and Staff
There were no guides
Transport
Self-Guided Oslo Exploration
Self-Guided Oslo Exploration
Oslo

We really enjoyed our time in Oslo, and thought that we had pretty good guidance. I would suggest that KimKim consider an alliance with one or another of the hop-on-hop-off vendors. We have found it effective in visiting cities like Oslo or Bergen or Edinburg to take a complete route on the bus to reconointer and then to stop at places of interest. We did essentially that in Oslo and Bergen and it worked well.

Quality of Experience
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Sep 03, 2025
Thank you for such a thoughtful and entertaining review, Vernon! We’re so glad your Norway in a Nutshell trip came so close to perfect — that’s exactly what we aim for. It’s great to hear the logistics ran smoothly, the app was helpful (even for the “geriatric traveler”!), and that you enjoyed everything from Flam’s waterfalls to lunch in the clouds on Mount Fløyen. We’ll definitely take your feedback on bus companies and hotel chairs to heart — and we love your sense of humor throughout. It... Read more

Thank you for such a thoughtful and entertaining review, Vernon! We’re so glad your Norway in a Nutshell trip came so close to perfect — that’s exactly what we aim for. It’s great to hear the logistics ran smoothly, the app was helpful (even for the “geriatric traveler”!), and that you enjoyed everything from Flam’s waterfalls to lunch in the clouds on Mount Fløyen.

We’ll definitely take your feedback on bus companies and hotel chairs to heart — and we love your sense of humor throughout. It was a pleasure to help with your journey, and we’d be delighted to assist with the next one whenever you’re ready.

All the best,
Alex & Nick

A trip we could only pull-off with KimKim's help
Scotland | Jul 26 - Aug 2, 2025

Mary Sue
Mary Sue H.
Ashburn, VA | Reviewed on Aug 12, 2025
Our tour of Ireland for our family of 11 was everything I hoped it would be and more. Our specialist Salome, and local specialist Marine-Heloise, were wonderful at helping us plan everything and then troubleshooting when we had to change some plans. I was able to be in touch with Kimkim while in Ireland to help us change some times and rearrange activities on the fly. We just couldn't have coordinated everything on our own, so it was so wonderful to have their knowledge, expertise, and local... Read more

Our tour of Ireland for our family of 11 was everything I hoped it would be and more. Our specialist Salome, and local specialist Marine-Heloise, were wonderful at helping us plan everything and then troubleshooting when we had to change some plans. I was able to be in touch with Kimkim while in Ireland to help us change some times and rearrange activities on the fly. We just couldn't have coordinated everything on our own, so it was so wonderful to have their knowledge, expertise, and local contacts to rely on.

Hotel Reviews
The Belvedere Hotel
Dublin

Very comfortable and spacious rooms. It's a bit far away from some of the main tourist sites but we were able to walk everywhere. Breakfast was good. Bar was ok. One of the bartenders was rude and refused to make us a martini. The next night the bar manager was there and did make us one, but would not do so according to our specifications. He insisted he had his own secret recipe and that we would love. But we really didn't love it and would have preferred the simpler version that we requested.

Authenticity & Character
It was nice enough but really didn't have any character
Location
Staff
less than helpful when asked to recommend dining locations, and one of the bartenders was rude.
Cleanliness & Comfort
It was fine. Big rooms but tight bathrooms.
Clayton Hotel Cork City
cork

Convenient location right on the edge of the tourist section. We experienced some problems though - including sidewalk and road work happening right outside the front door, which made foot and car traffic tricky. The air conditioning in the hotel rooms couldn't keep up with the summer heat, so two of our 4 rooms were unbearably hot at night. Also, two of our rooms on the back side of the hotel experienced terrible noise all night long from the homeless population that were camped out behind their rooms. They got no sleep! We were told at the front desk that they had security who would run off the homeless people if they bothered anyone, but we didn't know to ask them to do that until it was too late. Seems like if they know it's a problem for guests they would take care of it proactively. We would not stay there again and would not recommend it to anyone.

Authenticity & Character
It's just a big hotel
Location
Staff
Cleanliness & Comfort
AC not working properly - hot rooms. Loud noises at night preventing sleep,
Randles Hotel Killarney
Co. Kerry

We loved this hotel and was within walking distance of most things in Killarney. It was beautifully appointed and so comfortable. Staff were gracious and so helpful. We loved the restaurant and especially the bar. They made the best martinis we had in Ireland.

Authenticity & Character
Very European in style and beautifully appointed
Location
convenient to everything with free parking underneath the hotel
Staff
Courteous and helpful
Cleanliness & Comfort
No complaints
Activity Reviews
Falconry Adventures
Falconry Adventures
Killarney

This was a great activity for our family of 11, ranging in age from 73 to 7. Everyone got to handle the birds, and we learned so much about them.

Quality of Experience
Guides, Drivers and Staff
Kinsale Private Walking Food Tour
Kinsale Private Walking Food Tour
Kinsale

Our guide, Amanda, went above and beyond. We were not expecting her beautiful musical performance, but enjoyed it so much.

Quality of Experience
Guides, Drivers and Staff
Private Guided Tour of The Ring of Kerry
Private Guided Tour of The Ring of Kerry
Scotland

Our driver, Steven, was outstanding. He tailored the tour to suit our family so well. We couldn't have been happier.

Quality of Experience
Guides, Drivers and Staff
Transport
Booster seats were provided for the young children in our group.
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Aug 14, 2025

Hi Mary Sue,
Thank you so much for your review and sharing some photos, I especially love the ones at the falconry! 😊
I had a great time planning this trip for you and your family, and I do hope you will remember it for a long time! I'm also thrilled you had such an amazing time with your different guides!
Thank you again so much for traveling with us, and I really hope that we will be able to work together again for future trips!
All the best,
Salomé & the High Point Holidays Team

A really memorable and enjoyable experience in Vietnam! 🇻🇳
Vietnam | Aug 3 - Aug 11, 2025

O
Oliver I.
Canada | Reviewed on Aug 12, 2025
Our recent trip to Vietnam was truly a memorable and unforgettable experience. The country's culture, beautiful landscapes, and friendly people exceeded our expectations. I especially want to commend our tour guides: Khong in Hanoi, Tay Nguyen in Hue and Hoi An, and John in Ho Chi Minh City and the Mekong Delta. They were all highly professional, knowledgeable, and helped our group of 12 better understand the local culture and way of life.
A special thanks to Tay Nguyen, who went above...
Read more

Our recent trip to Vietnam was truly a memorable and unforgettable experience. The country's culture, beautiful landscapes, and friendly people exceeded our expectations.

I especially want to commend our tour guides: Khong in Hanoi, Tay Nguyen in Hue and Hoi An, and John in Ho Chi Minh City and the Mekong Delta. They were all highly professional, knowledgeable, and helped our group of 12 better understand the local culture and way of life.
A special thanks to Tay Nguyen, who went above and beyond for our group in Hue and Hoi An. He was always approachable and ready to help, from recommending local food to finding a tailor shop. He also managed to organize a unique and beautiful sunset boat ride on the Thu Bon river so we could experience the lantern festival in Hoi An, something that wasn't originally on our itinerary. That was truly a magical experience.

Among all the places we visited, I particularly loved the historical cities of Hoi An and Hue. The ancient town of Hoi An, with its traditional houses and local shops, offered a peaceful contrast to the bustling cities of Hanoi and Ho Chi Minh City. I also thoroughly enjoyed the historical sites, such as the Citadel in Hue and the Temple of Literature in Hanoi.

The only minor drawback was managing the schedule for a large group of 12 with diverse preferences. We had to cut short some historical visits to accommodate other activities like shopping, which was a bit disappointing. For future trips, a smaller group size might be more suitable to ensure everyone can enjoy the planned itinerary fully.

Overall, I highly recommend KimKim for anyone planning a trip to Vietnam. This journey was an incredible experience, and I would gladly recommend it to my friends and family.

Hotel Reviews
Roseland Sweet Hotel
Ho Chi Minh City

Well located hotel in Ho Chi Minh City. Breakfast was great and the staff was very friendly. They even prepared some lunch box for us when we had to leave the hotel early to go to the airport!

Authenticity & Character
Location
Staff
Very friendly and kind staff
Cleanliness & Comfort
Betel Garden Villas

Cozy and beautiful hotel in Hoi-An. Very good service by the staff. The bathroom drain in our room was clogged because the water took time to drain. And mosquitoes were sometimes a problem on some night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Blocked drain in the bathroom of our room
Hue Ecolodge

The AirCon was not working very well in our room and it was very hard to sleep at night. There were also ants in our towels. But the proximity of the hotel to nature was great.

Authenticity & Character
Location
Nature friendly hotel
Staff
The staff had some difficulties to understand English.
Cleanliness & Comfort
Air conditionning
Verdure Lotus Cruises

Very pleasant cruise on the Ha Long Bay! I especially enjoyed the Tai Chi class in the morning of the 2nd day of the cruise. The food was also really great!

Authenticity & Character
Nice way to explore Ha Long Bay
Location
Staff
Cleanliness & Comfort
Grand Cititel Hotel
Hanoi

Nice and clean hotel The breakfast was really great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A day trip to the fertile Mekong delta, Ben Tre
A day trip to the fertile Mekong delta, Ben Tre
Ho Chi Minh City

It was an interesting experience to navigate on the Mekong river and learn about the local life and culture. The coconut candy shop was full of nice souvenirs. The Sampan tour really brings us close to the water and allows us to see the Mekong through the eyes of the local people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An – Da Nang – flight to Ho Chi Minh City - Half day city tour
Hoi An – Da Nang – flight to Ho Chi Minh City - Half day city tour
Ho Chi Minh City

We were not able to complete all the scheduled activities on the tour because some people on our group prefered to shop.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bus was comfortable
From Hoi An – Da Nang – flight to Ho Chi Minh City
Vietnam

There was not a lot of trafic on our way to the airport.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Town Walking with Street Food Tasting  - Beach relaxing
Ancient Town Walking with Street Food Tasting - Beach relaxing
Hoi An

Hoi-An was my favorite city of our trip to Vietnam! The city kept its authentic and traditional charm and atmosphere. It is a very peaceful place filled with cozy local shops and interesting monuments. The lantern festival and the sunset on a boat on the Thu-Bon river was magical ! 🤩

Quality of Experience
Hoi-An really has its own special charm and atmosphere.
Food
Guides, Drivers and Staff
Our guide Tay Nguyen managed to organize a unique and beautiful sunset boat ride on the Thu Bon river so we could experience the lantern festival in Hoi An, something that wasn't originally on our itinerary.
Transport
Bus was comfortable
Hue City Tour, Bike to Rural Villages - Transfer to Hoi An
Hue City Tour, Bike to Rural Villages - Transfer to Hoi An
Hue

I really like the bike to rural villages activity. Our group was able to meet the local people and get a glimpse of their life. The paper flower making activity was very interesting! I really enjoyed learning about the Citadel too and the last dynasty of emperor in Vietnam.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide Tay Nguyen really did a really good job to accomodate the people in our group who didn't know how to ride a bicycle. He also knows a lot of things about his hometown Hue. He helped us better understand Vietnamese culture and local life. He also went above and beyond to satisfy our needs (from helping us find food on our way from the airport to helping us find a tailor shop!)
Transport
More cruising on the Lan Ha Bay (Verdure Lotus Cruise) - Fly to Hue
More cruising on the Lan Ha Bay (Verdure Lotus Cruise) - Fly to Hue
Vietnam

The flight was very short. Hue is a nice and cozy town.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ha Long Bay - Lan Ha  Bay welcome on board (Verdure Lotus Cruise)
Hanoi - Ha Long Bay - Lan Ha Bay welcome on board (Verdure Lotus Cruise)
Ha Long Bay

Nice way to explore Ha Long Bay The food was very good and the rooms were comfortable. I really enjoyed the tai chi class on the morning of the second day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi City Tour -  Street food tour
Hanoi City Tour - Street food tour
Hanoi

Even though the tour was delayed due to some persons in our group wanting to shop, I liked the opportunity to taste authentic Vietnamese food including Bun Cha, Hanoï's specialty dish.

Quality of Experience
Food
I really liked the Bun Cha!
Guides, Drivers and Staff
Transport
Hanoi arrival, free at your leisure
Hanoi arrival, free at your leisure
Noi Bai International Airport (HAN)

It was great to learn about the past history of Hanoï and Vietnam through the Temple of Literature and the Women Museum. I learned about Ho Chi Minh and what he did for Vietnam. Our guide Khong was very friendly and helpful. He even learned the name of the 12 persons in our group! He recommended us a good place to taste Hanoï's specialty dish: Bun Cha 😋

Quality of Experience
Guides, Drivers and Staff
Our guide Khong was very friendly and helpful. He even learned the name of the 12 persons in our group! He recommended us a good place to taste Hanoï's specialty dish: Bun Cha 😋
Transport
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Sep 05, 2025

Dear Oliver,

Thank you so much for your wonderful feedback. We’re delighted to hear that your trip to Vietnam was such a memorable experience and that our guides, especially Tay Nguyen, made your journey even more special. We truly appreciate your kind words and will make sure to share them with the team.

Your suggestion about group size is very valuable, and we’ll keep it in mind for future planning. We’re grateful for your recommendation and hope to welcome you back to Vietnam one day!

Warm regards,
Camellia

The itinerary was comprehensive and the hotel...
Iceland | Aug 2 - Aug 11, 2025

david
david s.
Memphis, TN | Reviewed on Aug 12, 2025
The itinerary was comprehensive and the hotels that were selected were all first rate --Jenny was always helpful with any questions or requests . This made the trip smooth and fun. Read more

The itinerary was comprehensive and the hotels that were selected were all first rate --Jenny was always helpful with any questions or requests . This made the trip smooth and fun.

Activity Reviews
Vatnshellir lava cave tour
Vatnshellir lava cave tour
Iceland

Fun --cool experience

Quality of Experience
Guides, Drivers and Staff
Seaside Horse Ride
Seaside Horse Ride
Iceland

Beautiful scenery -- extremely pleasant guide and overall great experience

Quality of Experience
Guides, Drivers and Staff
Jokulsarlon glacier lagoon zodiac boat tour
Jokulsarlon glacier lagoon zodiac boat tour
Iceland

Just an amazing trip and spectacular scenery with and excellent guide/boat captain

Quality of Experience
Guides, Drivers and Staff
Transport
Solheimajokull Glacier Hike
Solheimajokull Glacier Hike
Iceland

Great fun and great guide although I was surprised at how many people were signed up for the same experience - I thought it would be more private with smaller groups.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Sweden | Replied on Sep 01, 2025

David,
I'm happy to hear you had a great trip and thank you for the five stars!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.