Kimkim Trip Reviews

4.8
Based on 17,378 ratings
Read 17,378 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Zurich-Lucerne-Lugano - Switzerland
Switzerland | Aug 15 - Aug 23, 2025

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Paul C.
Newark, NJ | Reviewed on Aug 30, 2025
We spent 8 amazing nights in Switzerland - 4 in Lucerne, 3 in Lugano and 1 in Zurich (flew in and out here). Our KimKim guide was very helpful and patient and designed a great trip for us. If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day)...and we wish we (our... Read more

We spent 8 amazing nights in Switzerland - 4 in Lucerne, 3 in Lugano and 1 in Zurich (flew in and out here). Our KimKim guide was very helpful and patient and designed a great trip for us. If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day)...and we wish we (our fault) had opted for more free/downtime as our days were crammed with activities, leaving little time to just explore on our own.

KimKim put us at the Seehotel Hermitage in Lucerne right on the lake/10 minutes from town - location and rooms were great/beautiful, great breakfast, beach club is a bit overpriced - we'd stay there again though. We got tickets to Lucerne Transportation Museum, but ran out of time to enjoy it - only spending an hour at the Swiss chocolate 'ride' which was ok. Our first tour day was to Mount Rigi - it was a good day overall, spent getting up the mountain, having a lovely but long lunch at the Michelin-starred Edelweiss restaurant on the mountain, and then heading to the spa and enjoying an impromptu stop at a small church with two Swiss women playing the accordion...the area of opportunity here was that our guide wasn't the most professional, organized or seemingly knowledgeable. She lost her phone on the bus (can happen to anyone) that set in motion us missing our train and being off schedule most of the day - it happens. Day two was better - a different and more professional guide/tour to Engelberg/cheese and Mt. Titlis (incredible natural beauty) although the guide was on his phone a lot. We expected more of a behind the scenes cheese experience but in KimKim's defense, it says 'cheese tasting' and that's what it was - we went to a shop in Engelberg that may belong to the monastery and we ate some delicious cheese there. Boat ride from Lucerne to Fluelen and Gotthard train to Lugano are must do's - magical - loved the attendant on Gotthard train - beautiful views and very friendly.

In Lugano we stayed a Luganodante - centrally located and decent hotel- rooms just smelled a bit of smoke which hotel ascribed to us leaving window open. Our first tour day in Lugano was lovely with a local guide Romina who was very professional and knowledgeable. Day two was even better with a local guide Patricia (aka Patti) who took us to Bellinzona which was an amazing day - she was the best guide we had all week.

We stayed at the Marriott on the river in Zurich - it was fine.

Best meal by far during the week was Galleria Arte - Michelin-starred - in Lugano right by the lake. Simply incredible - only 10 tables.

All in all, this was the first time we ever used a travel agent to plan a trip and it was a pretty great experience overall - Switzerland is one of the most beautiful places we have ever seen and visiting in August was wonderful.

Hotel Reviews
LUGANODANTE - We like you
Lugano
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Seehotel Hermitage
Lucerne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bellinzona Private Tour: culture, art & traditions
Bellinzona Private Tour: culture, art & traditions
Lugano

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Day two was even better with a local guide Patricia (aka Patti) who took us to Bellinzona which was an amazing day - she was the best guide we had all week. Recommend the risotto cooking class and lunch - lot of fun. She was very patient, incredibly warm and kind and gave us a lot of her time.

Quality of Experience
Guides, Drivers and Staff
Lugano private food & wine tour
Lugano private food & wine tour
Lugano

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Our first tour day in Lugano was lovely with a local guide Romina who was very professional and knowledgeable and friendly. She spent a lot of time with us. Definitely recommend her.

Quality of Experience
Guides, Drivers and Staff
Transport
Engelberg, Cheese, Trübsee, and Mt. Titlis Discovery
Engelberg, Cheese, Trübsee, and Mt. Titlis Discovery
Switzerland

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Day two was better - a different and more professional guide/tour to Engelberg/cheese and Mt. Titlis (incredible natural beauty) although the guide was on his phone a lot. We expected more of a behind the scenes cheese experience but in KimKim's defense, it says 'cheese tasting' and that's what it was - we went to a shop in Engelberg that may belong to the monastery and we ate some delicious cheese there. Boat ride from Lucerne to Fluelen and Gotthard train to Lugano are must do's - magical - loved the attendant on Gotthard train - beautiful views and very friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Rigi Hike & Thermal Bath Experience
Private Rigi Hike & Thermal Bath Experience
Lucerne

If we had any constructive feedback, it would be that we didn't feel like we received enough detail regarding our excursions (what to wear, how are we traveling and exactly what are we doing) and they weren't always what we expected (depended on the local guide we got that day). Our first tour day was to Mount Rigi - it was a good day overall, spent getting up the mountain, having a lovely but long lunch at the Michelin-starred Edelweiss restaurant on the mountain, and then heading to the spa and enjoying an impromptu stop at a small church with two Swiss women playing the accordion...the area of opportunity here was that our guide wasn't the most professional, organized or seemingly knowledgeable. She lost her phone on the bus (can happen to anyone) that set in motion us missing our train and being off schedule most of the day - it happens.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mélanie Frank

Great introduction to Japan
Japan | Aug 1 - Aug 8, 2025

D
David K.
San Jose, CA | Reviewed on Aug 30, 2025

Easy planning and quick responses with Shona our local specialist. Went out of her way to get an item we had left on a transfer vehicle in Osaka delivered to us in the USA. Would like to have had more history and cultural experiences during the time we were in country, but all the guides were pleasant, prompt, and helpful.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Sep 01, 2025

Hi David,

Thank you for your kind words. I'm so glad I could help make your trip smooth and even return your item safely to the USA. I also appreciate your comments about wanting more history and cultural experiences — this is very valuable for us, and we’ll make sure to take it into account for future itineraries.

It was a pleasure supporting your trip, and we’d love to help you again whenever you plan your next journey.

Best,
Shona

Best Trip Ever
Norway | Jul 24 - Aug 6, 2025

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Pam W.
Chicago, IL | Reviewed on Aug 30, 2025
My husband and I felt this was the best trip we've ever taken! Norway is incredible. We enjoyed traveling through the many different areas of the country , the Flam Railway and the Havila cruise were great travel modes and everything ran smoothly. The Store Ringheim Hotel was a wonderful place to start our trip. The owner was very friendly and inspiring.
We spent two weeks in Norway and I'm so glad we spent that amount of time here. I would definitely consider coming back!
Read more

My husband and I felt this was the best trip we've ever taken! Norway is incredible. We enjoyed traveling through the many different areas of the country , the Flam Railway and the Havila cruise were great travel modes and everything ran smoothly. The Store Ringheim Hotel was a wonderful place to start our trip. The owner was very friendly and inspiring.
We spent two weeks in Norway and I'm so glad we spent that amount of time here. I would definitely consider coming back!

Hotel Reviews
Scandic Ishavshotel
Tromsø

This hotel was very convenient for walking around Tromso.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Union
Geiranger

This hotel was easy to find with beautiful views and walking paths.

Hotel Brosundet
Ålesund

I loved the yellow outside color of this building and the fact that it sits on a waterway.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Store Ringheim Hotel
Voss

The hotel setting couldn't be more beautiful!! The owner was very inspiring!

Authenticity & Character
The buildings looked well taken care of and had the character of older Norway construction.
Location
The site sits above the surrounding area and the views were beautiful. It was a nice walk going into town from the hotel.
Staff
Cleanliness & Comfort
Everything was clean and our room was very comfortable.
Activity Reviews
Geirangerfjord  Guided Kayaking Tour
Geirangerfjord Guided Kayaking Tour
Geiranger

I liked getting out on the water, the kayaking was easy and provided another way to see the fjord and waterfalls up close.

Fjordcruise on UNESCO Nærøyfjord
Fjordcruise on UNESCO Nærøyfjord
Norway

This was a great way to see the fjord up close.

Rafting in Voss
Rafting in Voss
Voss

Everyone in our group loved this activity! I had never been white water rafting so I was very nervous, but the guides were excellent and told us exactly what to do. I would go again.

Local specialist: Katie Acheson-Gray
Katie
Katie Acheson-Gray
Local specialist in Sørreisa | Replied on Sep 02, 2025

Hi Pam,

Thank you so much for your lovely review and detailed feedback on the hotels and activities. I'm so pleased to hear you enjoyed your time in Norway, and that everything ran smoothly. Hopefully we can welcome you all back to Norway another time!

Best,
Katie

Everything went very well ,like well oiled ma...
Norway | Aug 16 - Aug 23, 2025

K
Konstantin K.
Ashburn, VA | Reviewed on Aug 30, 2025
Everything went very well ,like well oiled machine 😊. Very complex trip - three cities, trains , boats all went perfectly well. Thank you KimKim team! Read more

Everything went very well ,like well oiled machine 😊. Very complex trip - three cities, trains , boats all went perfectly well. Thank you KimKim team!

Hotel Reviews
Quality Hotel Ålesund
Ålesund
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hurtigruten
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Torget
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Radisson Blu Plaza Hotel
Oslo

The elevator broke and nobody was there to fix it . Almost missed a major scheduled event . Took us 45 minutes to get down from floor 4 to the lobby.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Nærøyfjord Cruise, Flåm & Stegastein Day Trip
Nærøyfjord Cruise, Flåm & Stegastein Day Trip
Bergen
Quality of Experience
Guides, Drivers and Staff
Transport
Oslofjord Sightseeing Cruise by Traditional Boat
Oslofjord Sightseeing Cruise by Traditional Boat
Oslo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Krista Muuk
Krista
Krista Muuk
Local specialist in Kristiansand | Replied on Sep 04, 2025

Thank you so much for sharing your feedback and for trusting us! We’re thrilled to hear that your journey went so smoothly.

We’re very sorry to hear about the elevator issue at the hotel in Oslo and the stress it caused. That’s certainly not the experience we want for our travelers. We’ll be sure to share this feedback with the hotel so they can address it with their team.

We truly appreciate your comments, as they help us ensure every part of your journey is as seamless as possible. Thank you again for traveling with us!

Well planned trip!
Iceland | Aug 18 - Aug 22, 2025

Sharon
Sharon B.
Chicago, IL | Reviewed on Aug 29, 2025
Everything went very well except when we called to find out if there was a restaurant in our hotel before driving there. The receptionist didn’t know and we couldn’t wait for the answer. We ate in the town of Hella which was very good. A very small hiccup in our trip. Read more

Everything went very well except when we called to find out if there was a restaurant in our hotel before driving there. The receptionist didn’t know and we couldn’t wait for the answer. We ate in the town of Hella which was very good. A very small hiccup in our trip.

Hotel Review
Landhotel
Hella

Favorite of mine. Larger rooms, great bathrooms and loved our view! Also loved that they had a restaurant!

Authenticity & Character
Warm friendly staff. Welcoming lobby.
Location
Views
Staff
Cleanliness & Comfort
Local specialist: Noga Heyman

An excellent adventure!
Vietnam | Aug 14 - Aug 24, 2025

Ben
Ben N.
Dallas, TX | Reviewed on Aug 29, 2025
My son and I had such an excellent time on our trip to Viet Nam! Lucy planned a great adventure for us, and took care of all the details. Hotels were great, and always in the middle of the action. Transfers were flawless, so we never had to worry about taxis. Our guides in Hanoi and Ho Chi Minh City were knowledgeable and excited to share their cities with us. Rose Kitchen hosted a great cooking class. And I'd particularly recommend the Vespa night tour to anyone with teenagers...it was the... Read more

My son and I had such an excellent time on our trip to Viet Nam! Lucy planned a great adventure for us, and took care of all the details. Hotels were great, and always in the middle of the action. Transfers were flawless, so we never had to worry about taxis. Our guides in Hanoi and Ho Chi Minh City were knowledgeable and excited to share their cities with us. Rose Kitchen hosted a great cooking class. And I'd particularly recommend the Vespa night tour to anyone with teenagers...it was the highlight of my 17 year old's trip!

I will 100% recommend this site!

Hotel Reviews
Odys Boutique Hotel
Ho Chi Minh City

Great place. Fun location, close to major sites. Great for walking to city sites! Breakfasts are abundant and familiar to any diet, and the staff is friendly and helpful. Rooms very comfortable. 10/10!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Yarra Ocean Suites Danang

Awesome location...the ocean is just across the street! Lots of activity within walking distance. Breakfasts are abundant and familiar to any diet, and the staff is friendly and helpful. Rooms very comfortable. 10/10!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
MK Premier Boutique hotel
Hanoi

Great place. You step out right into the action of Hanoi, but inside is quiet and calm. Breakfasts are abundant and familiar to any diet, and the staff is friendly and helpful. Rooms very comfortable. 10/10!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Exploring Ho Chi Minh City Tour - Skyview Landmark 81
Full Day Exploring Ho Chi Minh City Tour - Skyview Landmark 81
Ho Chi Minh City

Very interesting and informative! A great way to see Ho Chi Minh City!

Quality of Experience
Guides, Drivers and Staff
Transport
A O Traditional Vietnamese Culture Show
A O Traditional Vietnamese Culture Show
Ho Chi Minh City

A great acrobatic show!

Quality of Experience
Guides, Drivers and Staff
Transport
Sai Gon Nights Street Eats  with Vespa  Wanderers
Sai Gon Nights Street Eats with Vespa Wanderers
Ho Chi Minh City

Such fun! Highly recommend to anyone with teenagers. It was the highpoint of my 17-year-old son's trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Marble Mountain - Monkey Mountain & Am Phu Cave  (Morning tour)
Marble Mountain - Monkey Mountain & Am Phu Cave (Morning tour)
Da Nang

Beautiful sites and a great lunch!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Let's Cook Vietnam - Join in  Rose Kitchen Cooking Class
Let's Cook Vietnam - Join in Rose Kitchen Cooking Class
Hanoi

Loved the class! Interactive and fun!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Evening Walking Street Food Tour with Jazz Music
Hanoi Evening Walking Street Food Tour with Jazz Music
Hanoi
Hanoi Fullday City Tour  with Train Track Coffee Enjoying
Hanoi Fullday City Tour with Train Track Coffee Enjoying
Hanoi

Our tour was great, well paced and informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Do

Norway with KimKim - Exceeds Expectations
Norway | Aug 22 - Aug 28, 2025

Harry
Harry D.
Ashburn, VA | Reviewed on Aug 29, 2025
first of all, for a short lead time trip - Christina was amazing. Fast to respond, and the itinerary we ended up with was a great mix of self exploration and guided events. Working backwards - Stig in Oslo was a super interesting guide - full of knowledge of Oslo and Norway - and a pleasure to walk around with. Geiringer was out favorite stop. just a beautiful fjord with the 7 sisters falls, and the old abandoned farm up ion the fjord. the hotel Union was lovely - even with all the tour... Read more

first of all, for a short lead time trip - Christina was amazing. Fast to respond, and the itinerary we ended up with was a great mix of self exploration and guided events. Working backwards - Stig in Oslo was a super interesting guide - full of knowledge of Oslo and Norway - and a pleasure to walk around with. Geiringer was out favorite stop. just a beautiful fjord with the 7 sisters falls, and the old abandoned farm up ion the fjord. the hotel Union was lovely - even with all the tour groups in there. We did a night at the Juvent Landscape hotel which is not to be missed - just so cool and a perfect place from which to launch you assault on the Trollstigen. The First two nights at Store hotel Ringheim were also really nice. great food, great people, and the setting was the perfect way to work ourselves into the bucolic Norwegian life. All in all - a great itinerary - not a single hiccup - and everything better than expected.

Hotel Reviews
Amerikalinjen
Oslo

A really nice city hotel located directly across from the train station. Easy access to and from the airport and located in a well renovated historic building (American Line shipping and cruise ships). Interesting art, cool architectural features, and a quick walk to the Munch museum as well as the opera house and lots of other significant monuments. make this hotel an ideal place from which to explore Oslo. they were accommodating of an early checkout (5:30 AM) and provided us with breakfast on the go. Can't ask for more than that.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Herangtunet Boutique Hotel
Heggenes

Herangtunet (and that's the last time I am going to attempt to spell it) was a lovely stop between Juvet in the north and Oslo in the south. Located in a ski town, it is quiet in the summer. An old farm converted into a hotel with a series of buildings and run by a Dutch woman - who could not have possibly been any nicer. Very authentic farm buildings in a nice setting. The restaurant is run separately with a small menu - but good solid food nice service - and very friendly staff. If you are in this area for whatever reason, I would not hesitate to go back or recommend it. Thankfully, the hotel had 2 electric car chargers located on site. Sure I paid a premium to use them, but the convenience made it more than worthwhile.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Juvet Landscape Hotel
Valldal Norway

The Juvet is famous - internet famous. Lots of Instagram posts and articles written about the super cool architecture located in the Norwegian wilderness. And all of it is true. the modern glass lodges nestle into a bend in a river and blend in. they are not high end in any way - but comfortable - adequate and fulfill their purpose of allowing you to look at nature - commune with it - from an angle that you would not otherwise do. I thought the architecture was the key to the place. It is what drew me. But I was wrong. The real reason to come to Juvet is for the communal dinners. It is here where the staff shines. And it is here where you get to spend time with your fellow guests. Staying at Juvet doesn't;t eel like stain gin a hotel as much as it feels like staying in Phillips Johnson's Norwegian getaway. Interesting folks from around the world gather around a table for a gourmet meal replete with wine pairings. a nice fire. A comfortable chair. The conversation id all about where you came from, where you are going. What you have seen etc... the bathhouse - spectacular. The river - bracing. the architecture - unique and fun. But it is the communal dinner that I will remember!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Union
Geiranger

The Hotel Union is the nicest hotel at the head of the nicest fjord we saw in Norway. Which is saying a lot - because every fjord is beautiful. The Union is a bustling place - with tour groups rotating in and out - buffet breakfasts and dinners catering to large crowds. It is not the place to go to get away from it all. That said, it is a historic hotel with a commanding view of the fjord. It is directly across from the waterfall trail, and is well renovated. the pool / hot tub/ spa facilities were all top notch, and our room - in the new wing with a balcony, was comfortable and had a great view. The people were helpful in recommending hikes and a spot for lunch (Westeros farm - I may have gotten the spelling wrong - but it is like the place in Game of Thrones). All in all a great place in a great place. If you could get rid of all the tour groups and cruise ship passengers - this would be paradise. That said - don''t let that deter you. We had a spectacular time - and the hotel handles everything super efficiently.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Store Ringheim Hotel
Voss

the Store Hotel is a real agritourism spot. Lovely l0ocation on a hillside outside of Voss with a spectacular view over the valley. The people working there are super friendly, and the foot is fantastic. whether you et on the deck, in the dining room, or in the gazebo, the views are lovely - and the quality of food is really high.

Authenticity & Character
It is a real farm. you can see the vegetables. The farmhouse is over 100 years old.
Location
Loved the bucolic setting
Staff
All friendly, all helpful. all very well versed in the hotel and the surrounding area. they engage easily.
Cleanliness & Comfort
Everything was clean and comfortable. It is an old building - so some creaking is to be expected from floorboards etc...
Activity Reviews
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo

Stig was a fantastic guide. As a 50 something guy who has spent his life in and around Oslo and the surrounding area - he is deeply knowledgeable about the city and its environs. He also has enough experience to connect with people on many levels. A lover of music, we talked about different festivals and concerts he had seen over the years - and he showed us a number of venues. His recommendations of restaurants were really good - and he has enough context in terms of world travel (having lived all over South America for example) that he can provide some connections that a younger, less experienced guide might not have made. He was a pleasure to have spent time with.

Quality of Experience
Guides, Drivers and Staff
Transport
Fjordcruise on UNESCO Nærøyfjord
Fjordcruise on UNESCO Nærøyfjord
Norway

Beautiful fjord tour on a very quiet electric boat. No seats up on the top deck - which is likely where you might like to be to fully immerse yourself in nature. the second deck is quite small inside - so get on line early to grab an indoor seat by a window on the first deck - then take numerous trips outside to get the nest views. The viking village at the end is quite cool - and the town of Flam is worthwhile.

Quality of Experience
Guides, Drivers and Staff
Transport
Flåm Railway: Flåm - Myrdal
Flåm Railway: Flåm - Myrdal
Norway

I'm not sure anyone has anything to add to this trip. The views are spectacular. The show at the waterfall is kitschy - but fun. the crowds in summer are legion. but it is a must do.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Christina Wang
Christina
Christina Wang
Local specialist in Kristiansand, Norway | Replied on Sep 01, 2025

Hi Harry, Thank you so much for taking the time to write this review! I am so glad to read that you enjoyed all the aspects of the trip and that we managed to send you on a tour that was better than expected. Nothing better than that! It was truly a pleasure planning this itinerary with you. And I want to say, thank you for trusting us with your trip planning. All the best, Christina

Our agent, Bruno, was absolutely great. He s...
Croatia | Aug 3 - Aug 24, 2025

Alex
Alex F.
| Reviewed on Aug 29, 2025
Our agent, Bruno, was absolutely great. He sent us updates every afternoon of what was on the itinerary for the next day with helpful tips on what to see, where to eat, and how to get to locations with Google Map links. He made everything very easy for us, so we could just enjoy our vacation and not worry about the planning process. 5+ Stars! My only suggestion for the KimKim site is to have a specific place in each trip plan specifically for accessing saved documents, specifically... Read more

Our agent, Bruno, was absolutely great. He sent us updates every afternoon of what was on the itinerary for the next day with helpful tips on what to see, where to eat, and how to get to locations with Google Map links. He made everything very easy for us, so we could just enjoy our vacation and not worry about the planning process. 5+ Stars!

My only suggestion for the KimKim site is to have a specific place in each trip plan specifically for accessing saved documents, specifically vouchers (as this seems to be the preferred way of having a receipt to show for an item that has been paid for - like park entry tickets, etc.). They can be difficult to find when trying to dig through the chat history.

Also KimKim prompts you to make edits/suggestions on each day individually, but then they are all combined into one long chat with no delineation by day, again making it hard to find comments that relate to a specific day.

Hotel Reviews
Villa Filaus

When we first looked at where this hotel was situated in relation to everything we wanted to do in Dubrovnik, we were a bit concerned. It is quite far from the old town. However, it is near a bunch of restaurants and a very nice beach, and quite close to the bus line that takes you to the old town. It was also close to a nearby grocery store with a wnderful little bakery inside. We had many early starts, so couldn't have the breakfast included with the room, but that didn't matter to us at all, as the bakery was soo good. The busses run very regularly (every 10 mins or so) and are easy to navigate. The building and the rooms were wonderful, and the lady at the front desk was absolutely fantastic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Devecchi rooms
Hvar

The location of this hotel was the best thing going for it, and the room was quite spacious. The building it was in had a lot of character and old-world charm. That's about all I can say that is positive about it. When we arrived there was no one there to let us in and the outside door was locked, so we had to sit on the stoop and contact out travel specialist, who had to contact the owner. The included breakfast was a smattering of things that had obviously sat out for several days and was all stale. The few things that were fresh (some croissants), we felt like we couldn't eat much of, as it didn't seem like there was enough for the guests in the building. Also, we could hear the kids tromping around on the floor above ours.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marul
Split

Great location! Clean an comfortable rooms! Wonderful staff! No complaints!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Skradinski buk
Skradin

The only thing this hotel had going for it was the location. Staff were terrible. Rooms were dated and in need of repair.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zrinka House
Grabovac

This was a small family-run lodging that was incredibly charming, and not too far as a starting point to the Nation Park. But the best thing about the hotel was the lovely family that ran it. So accommodating and so pleasant! Breakfast was included with the room, but our early start wasn't going to let us eat anything before heading out, so they sent us on our way with a packed meal!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Valamar Riviera Hotel & Residence
Poreč

The location of this hotel can't be beat, but the staff range from stoic to downright rude, including the people working at the parking area, which is a mile from the hotel. The shuttle does come fairly often, but the parking does come at an additional cost to the room rate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mangart
Bovec

Clean, comfortable, spacious, and surrounded by epic views. The front desk staff were very nice and recommended a nearby restaurant that was excellent. The location is a bit on the edge of town, which was perfect for as it was near the watersports facility (rafting, canyoning, etc.) that we were booked with the following morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pension TT
Bled

Cute family run lodging with incredibly friendly staff. Good location. The beds a bit too hard though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Slamič
Ljubljana

Beautiful hotel, with a spacious room, in a great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Premier Hotel Astoria
Zagreb

The best thing going for this hotel is the location. The rest is good enough.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
CANYONING SOČA
CANYONING SOČA
Bovec

This is so much fun, I don't think I stopped smiling the entire time.

Quality of Experience
Guides, Drivers and Staff
Postojna cave and Škocjan  Cave
Postojna cave and Škocjan Cave
Ljubljana

If you like caves, these aren't to be missed.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Bruno Martinović
Bruno
Bruno Martinović
Local specialist in Zagreb | Replied on Aug 29, 2025

Hi Alex,

I'm glad to hear that you had a great time in Croatia.

Thank you very much for your feedback! I am happy to hear that I was able to fulfill your wishes and that you had a great time in Croatia. Your comments mean a lot to me for my future clients.

It was a pleasure to arrange the trip for you.

Hope you took some lifelong memories from Croatia

Hope to stay in touch!

Many regards.

Bruno

Attentive, Efficient, and Truly Memorable Experience
Brazil | Aug 15 - Aug 28, 2025

J
Joanne C.
Italy | Reviewed on Aug 29, 2025

Bruno was extremely attentive and efficient, providing support both before and throughout the entire trip. The organization was excellent, and everything ran seamlessly. All the places we visited were stunning, and the transfers, along with the other guides, were also fantastic. Well done!!

Local specialist: Bruno Madeira
Bruno
Bruno Madeira
Local specialist in Brazil(Rio de Janeiro) and Portugal | Replied on Aug 29, 2025

Hi Joanne
I'm so glad you enjoyed your trip. I really appreciate your trust.
All the best to you and if you need anything, just let me know.
Bruno

Kim Kim was fantastic. Mathia helped us plan...
Norway | Aug 12 - Aug 22, 2025

Patricia
Patricia P.
Newark, NJ | Reviewed on Aug 29, 2025
Kim Kim was fantastic. Mathia helped us plan and execute a most memorable vacation. Both Mathia and the Kim Kim team provided support throughout the planning by listening and offering wonderful options tailored to our specific desires. We had to use the 24 hour support line when one couple realized they left their passports in a hotel safe. Kim Kim arranged for the passport retrieval and a courier service to get them from Oslo to Bergen. I highly recommend Kim Kim and will definitely use... Read more

Kim Kim was fantastic. Mathia helped us plan and execute a most memorable vacation. Both Mathia and the Kim Kim team provided support throughout the planning by listening and offering wonderful options tailored to our specific desires. We had to use the 24 hour support line when one couple realized they left their passports in a hotel safe. Kim Kim arranged for the passport retrieval and a courier service to get them from Oslo to Bergen. I highly recommend Kim Kim and will definitely use them again.

Hotel Reviews
Heimen Hotel
Bergen

A good location, nice breakfast but no bar in hotel. Room was clean

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Aurlandsfjord
Aurland

This hotel sat on the edge of the Fjords in a sleepy quiet town. It felt like an authentic Norwegian hotel with excellent meals and a spectacular view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo

It is centrally located and had clean rooms and a most awesome breakfast!!

Authenticity & Character
Location
Easy access to tram and centrally located
Staff
Cleanliness & Comfort
O
Activity Reviews
Short Hike with a Local in Bergen
Short Hike with a Local in Bergen
Bergen

The guide was so knowledgeable and hit all the highlights! Excelelyn tour guide

Quality of Experience
O
Guides, Drivers and Staff
Transport
Nærøyfjord Cruise & Viking Valley Tour
Nærøyfjord Cruise & Viking Valley Tour
Norway

Beautiful

Quality of Experience
Guides, Drivers and Staff
Transport
Waterfall Hike & Stegastein Viewpoint
Waterfall Hike & Stegastein Viewpoint
Norway

Great knowledgeable guide beautiful Hike

Quality of Experience
Guides, Drivers and Staff
Transport
Flåm Valley on Electric Bikes
Flåm Valley on Electric Bikes
Norway

Great guide, and a beautiful gorgeous ride

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Oslo's Hidden Gems with a Local Expert
Explore Oslo's Hidden Gems with a Local Expert
Oslo
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Aug 29, 2025

Dear Patricia,
Thank you very much for your kind review.
I truly appreciated your excitement and enthusiasm during your trip—it made designing your adventure such a pleasure. Your satisfaction means a lot, and thanks to your openness and cooperation, I was able to create a journey that reflected your spirit and interests.
I’m so happy you enjoyed your time here, and I sincerely hope you’ll reach out again when you’re ready for another unforgettable experience in beautiful Norway.
I wish you and your family all the best. :)
Mathia

The Trip we had was great and the guide and o...
Indonesia | Aug 11 - Aug 18, 2025

C
Cory P.
Denver, CO | Reviewed on Aug 28, 2025

The Trip we had was great and the guide and our guide was amazing. I very much appreciated Jessica and all the effort She put into planning our trip. I do have one question about our trip. our flights were canceled so we arrived a day late. This resulted in losing a day of guide service and a night in our hotel. I was wondering if we were able to cancel the that room as we notified Kim Kim over 24 hours before the original reservation. I was hoping that we may be able to see at least a partial refund on the reservation or the guide for the day we missed.

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Aug 30, 2025
Hi Cory, Thank you so much for your kind words! I’m really happy to hear that you had a great trip overall and that your guide made it such a memorable experience. I also truly appreciate your appreciation of the effort that went into planning, it means a lot. Regarding the missed hotel night and guide service, I completely understand how disappointing it must have been to lose that portion of your trip due to the flight cancellation. I do want to clarify that Kimkim’s cancellation policy... Read more

Hi Cory,

Thank you so much for your kind words! I’m really happy to hear that you had a great trip overall and that your guide made it such a memorable experience. I also truly appreciate your appreciation of the effort that went into planning, it means a lot.

Regarding the missed hotel night and guide service, I completely understand how disappointing it must have been to lose that portion of your trip due to the flight cancellation. I do want to clarify that Kimkim’s cancellation policy requires 2 months’ notice for refunds, while our local partners (hotels and guides) require at least 3 weeks’ notice. Since the arrangements had already been secured and prepared, we’re unfortunately unable to issue a refund for the unused services.

That said, as a gesture of goodwill, I’d be happy to waive our services fee from this trip and it will be refunded back to your credit card. While I hope it helps in some way, I’m truly glad that you were still able to enjoy the rest of your journey.. I’d love to help you again in the future and can always look at building in some extra flexibility should unexpected changes come up.

Warm regards,
Jessica

Kind of a mixed bag.
Norway | Aug 19 - Aug 27, 2025

J
Judith R.
Ashburn, VA | Reviewed on Aug 28, 2025
I usually do my own bookings and planing for trips but given that my time was short I booked with Kimkim. For the most part it was quite good. I would add suggestions on where to eat and info on how to get from hotels to transportation hubs.
I had specifically asked for rooms with tubs and the two hotels where there was not a tub I was told that they were not booked.
We had the glacier and cider tour out of Bergen. We were confused as there was no cider anywhere. The long trip to the...
Read more

I usually do my own bookings and planing for trips but given that my time was short I booked with Kimkim. For the most part it was quite good. I would add suggestions on where to eat and info on how to get from hotels to transportation hubs.
I had specifically asked for rooms with tubs and the two hotels where there was not a tub I was told that they were not booked.
We had the glacier and cider tour out of Bergen. We were confused as there was no cider anywhere. The long trip to the glacier ended with a tiny museum and a short walk out to see a glacier pool. This was after hours on a bus and then several more hours on a tiny, cold ferry with not enough seating. The bus driver was very good-we really enjoyed him. The next day was a similar experience Norway in a Nutmeg. Long bus drive (rude driver this time) Then the fiord ferry ride which was excellent followed by another 7 hours on trains. We wished we had just flown to Oslo despite the fact that we would have missed the fiord. Your staff was great, but especially the last day was miserable-there was a lot of complaining on that bus and train for sure

Hotel Reviews
Grand Hotel Oslo
Oslo

We were only there for about 10 hours so not a lot of experience. It is a pretty hotel. We were on floor 4-5 and had a lot of luggage. Had to haul it up and down stairs as there was no direct walk to our rooms. We were saddled with a lot of luggage as we were taking a kid to school We arrived at midnight after the dining room had closed. The very nice man at the front desk brought us plates of fruits which was great as we had not eaten most of the day. Very nice breakfast. When we left the young man up front managed all our horrible baggage and was delightful The room is very small. No bath tub.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bath tub. I do not understand there enormous showers that take up the space to fit a tub. We are not all shower people
Bergen Børs Hotel
Bergen

We had two rooms reserved and they put us in the wrong rooms and then said it was our mistake. The last day I left cleaning the night before and asked twice if they were. certain I would get it back I was assured I would. Of course we got back to our room late that night and of course there was no cleaning. The woman at the front desk asked me 3 times if I was sure I had left it and when I left it. She could have just apologized and said she would get on it but instead tried to pass off responsibility. The rooms are very, very dark. There is no AC or fan so you have to open your windows at night. It is a very loud area at night so none of us slept very well. Location is good and breakfast was very nice. We had dinner there one night and my steak was stone cold. I know it is supposed to be an important hotel and the dining room is beautiful but the rest is very mediocre

Authenticity & Character
Lobby is dull, rooms are really dark.
Location
Down near the fish market so easy access to everything. Very walkable town
Staff
Described above
Cleanliness & Comfort
Nice bath tub in my room Could not tell if it is clear. Too dark to tell
Local specialist: Kristiina Taukul
Kristiina
Kristiina Taukul
Local specialist in Norway | Replied on Sep 03, 2025

Hi Judith!

Thank you so much for taking the time to share such detailed feedback on your recent trip. We truly appreciate your honest thoughts, and it means a lot that you trusted us with your travel plans. I'm sorry to hear that your experience wasn't as good as you had expected. :(

Nevertheless, thank you again for choosing us. It was my pleasure to work with you and Cindy on planning the trip. I hope this experience hasn't left a bad taste in your mouth about Norway and that you will visit us again in the future.

All the best,
Kristiina

The trip was extremely well organized and we ...
Greece | Jul 28 - Aug 9, 2025

Amanda
Amanda K.
Grapevine, TX | Reviewed on Aug 28, 2025
The trip was extremely well organized and we loved it Read more

The trip was extremely well organized and we loved it

Hotel Reviews
2 Mazi Suites
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lianos Village
Naxos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Narges Hotel
Paros
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Central Fira Hotel
Santorini
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bill & John Luxury Apartments
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Morning Caldera Catamaran Cruise
Morning Caldera Catamaran Cruise
Santorini
Quality of Experience
I’m
Food
Guides, Drivers and Staff
Transport
Private Hydra Island Day Trip
Private Hydra Island Day Trip
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Private Acropolis & Acropolis Museum Experience
Private Acropolis & Acropolis Museum Experience
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Private Evening Neighborhood Walk
Private Evening Neighborhood Walk
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

The Aracanto team was amazing!!
Colombia | Aug 19 - Aug 27, 2025

Chantal
Chantal R.
Flagami, FL | Reviewed on Aug 28, 2025

The Aracanto team was amazing!! They were professional, attentive, and helped plan a spectacular trip! Our guides Byron, Diego, and Roberto were also great! They were knowledgeable about the cities and very helpful. Would definitely recommend to others and plan another trip to Colombia with Aracanto ☺️

Local specialist: Felipe Rico
Felipe
Felipe Rico
Local specialist in Bogota | Replied on Aug 28, 2025
Dear Chantal, Thank you so much for your kind words! Muchas Gracias!
It truly means a lot to us that you had such a wonderful experience in Colombia. It is great to hear that Byron, Diego, and Roberto made your trip memorable. We will shared your feedback with them and thank you very much.
At Aracanto, we are passionate about creating meaningful journeys, and it was a pleasure to help plan yours. Knowing you felt supported and inspired throughout your travels is exactly why we do what we... Read more

Dear Chantal,

Thank you so much for your kind words! Muchas Gracias!
It truly means a lot to us that you had such a wonderful experience in Colombia. It is great to hear that Byron, Diego, and Roberto made your trip memorable. We will shared your feedback with them and thank you very much.

At Aracanto, we are passionate about creating meaningful journeys, and it was a pleasure to help plan yours. Knowing you felt supported and inspired throughout your travels is exactly why we do what we do.

We would love to welcome you back to Colombia anytime and we send you our very Best Wishes in the meantime! Hasta pronto Querida Chantal!

Warm regards,
Felipe and the Aracanto Team 🇨🇴

Could not be more pleasantly surprised
Greece | Aug 11 - Aug 17, 2025

D
Devon S.
Newark, NJ | Reviewed on Aug 28, 2025
I was very suspicious of using an online platform to plan our trip, but I just didn't have time to do the research needed before we were planning to leave. Gustavo was great. He was available on phone, by virtual meeting and he and his assistant Leah were very responsive to my messages. Having everything right in the KimKim app made it easier to find details quickly when we were traveling. Gustavo did a phenomenal job of getting to know our price points, comfort levels, goals for the... Read more

I was very suspicious of using an online platform to plan our trip, but I just didn't have time to do the research needed before we were planning to leave. Gustavo was great. He was available on phone, by virtual meeting and he and his assistant Leah were very responsive to my messages.

Having everything right in the KimKim app made it easier to find details quickly when we were traveling.

Gustavo did a phenomenal job of getting to know our price points, comfort levels, goals for the trip and delivered far above and beyond what I could have dreamed. It was a very personalized trip, which I also didn't expect from this form of planning.

The accommodations that he found were safe, clean, really fun and very centrally located so that we could easily walk wherever we needed to go. Our tours were perfect for our family's unique interests and really well paced to the capabilities of everyone traveling. Recommendations for meals were spot on. When we asked to change a tour at the last minute, he substituted a fantastic alternative in under 24 hours at no additional cost. Pre-travel advice was great. We were very well prepared and we were completely comfortable when we arrived in country.

I felt that the prices were fair and transparent.

I'm booking future trips with KimKim.

Hotel Reviews
Urban Frame Hotel
Athens

Clean, safe and close to everything. Perfect location and great setup for a family. Very spacious rooms. Breakfast had a wide variety and earlier hours than most restaurants. Staff was very friendly and helpful. Really good no frills place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sole d'oro Luxury Suites
Santorini

This hotel is perfectly located about a five minute walk from everything, but far enough that it isn't loud late at night. The staff is warm and extremely helpful. They helped us to navigate early checkout and travel around the island. The rooms are gorgeous, spacious and really good for families. The little sitting area right outside the room was a very fun feature. Breakfast is personalized and more food than you could possibly eat. The property is very modern while maintaining the classic Santorini style. Very good mix of authenticity, local warmth and modern amenities.

Authenticity & Character
Location
So close to the main area.
Staff
Everyone was very friendly and looking to make sure our needs were met and all of our questions answered.
Cleanliness & Comfort
The rooms are fully cleaned every day. The beds are comfortable. Air conditioning and dehumidifiers made for a very comfortable environment.
Local specialist: Gustavo Camperos

Fantastic Trip. Spectacular Country
Norway | Aug 14 - Aug 26, 2025

D
Diane R.
Boston, MA | Reviewed on Aug 28, 2025

Our trip to Norway was everything we hoped it would be and more. Every place had its own beauty and story. All our accommodations were clean, comfortable, and close to our various forms of transportation as well as in the center of the respective cities. We loved our five private tours. All the guides were knowledgeable and personable and very helpful guiding us to possible activities and sites beyond the tours.
Thank you, Mathia, for all your patience
and helpful tips from day one. We hope to tour northern Norway someday and look forward to working with you again.

Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Aug 28, 2025

Dear Diane,
Thank you very much for your kind review.
It has been a real pleasure to cooperate with you on making this trip to Norway happen. I’m very happy to hear that you enjoyed all the accommodations and activities I recommended and planned for you and your group. You have been such a wonderful traveler to work with, and I truly hope we’ll have the chance to plan another journey together.
I wish you and your family all the best. :)
Mathia

Outstanding first experience
Mexico | Aug 19 - Aug 26, 2025

Peggy
Peggy L.
Memphis, TN | Reviewed on Aug 27, 2025
Rene did a very good job planning our trip. He listened to the things we wanted to do, and planned accordingly. The team member we most appreciated was Ibis Murillo from Rutopia who really handled the day to day details of our trip. We wanted to make a change to a planned day to incorporate a trip to Cañada de la Virgen. No problem. One hotel had no power when we arrived and we thought we would have to change hotels. Ibis was on top of it and coordinated with the hotel to find is another... Read more

Rene did a very good job planning our trip. He listened to the things we wanted to do, and planned accordingly. The team member we most appreciated was Ibis Murillo from Rutopia who really handled the day to day details of our trip. We wanted to make a change to a planned day to incorporate a trip to Cañada de la Virgen. No problem. One hotel had no power when we arrived and we thought we would have to change hotels. Ibis was on top of it and coordinated with the hotel to find is another room, just in case. Power was restored and we remained in an upgraded room at Hotel Madero.

Any questions we had were answered promptly. That alone made us feel like the team was there to solve anything. This was our first trip to Mexico and it gave us wonderful assurance to have Ibis, Rutopia, and Kimkim taking care of us.

We had the right amount of time on our own and the right amount of planned activities. We had 2 wonderful guides in San Miguel de Allende, and Guanajuato. The guide in Queretaro was not the same level of professionalism as the first two. The only difficult incident during our trip was the guide in Queretaro not being willing to pay for a lunch that our documents clearly said was included. Not only did I end up buying our lunch, but his too. Perhaps I should have complained more but I really didn’t want to fight about it with the guide. I submitted the receipt to Ibis and was assured we would be refunded.

Despite a couple of little hiccups along the way, the experience was grand and we would use Kimkim and the team at Rutopia again.

Hotel Reviews
Hotel Madero Querétaro
Querétaro

We nearly moved from this hotel because of power problems . We are so glad we stayed and trusted they would have it fixed by the time they said it would be fixed. It occurred as they said but they still upgraded our room because of the potential problem. The location was excellent, the room was large and comfortable. A wonderful stay! The staff explained the problem well and solved the issue very professionally.

Authenticity & Character
Location
Perfect location
Staff
Very helpful and professional. Especially Kenia
Cleanliness & Comfort
Hotel Santa Regina
Guanajuato

This hotel was very nice and quite close to centro Guanajuato. The room was a bit small but it had all the amenities we needed. I must mention however, that a nearby nightclub kept us awake until thankfully @ 2 am they stopped the music. Now, for those that love the nightlife, this hotel would be perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The room was very clean but the comfort was reduced by the loud nightclub nearby.
La Morada
San Miguel de Allende

Wonderful location and the staff were extremely helpful. The room was large, clean, and had all the amenities we needed. The hotel itself was mere steps away from the pedestrian only plaza at La Parroquia de San Miguel Arcángel. There were 31 stair steps to our room but staff carried our luggage up and retrieved it when we checked out. Other trips up and down were good exercise! A very delightful stay/

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Culinary Tour
Culinary Tour
Querétaro

This was a disappointing day. The culinary tour description in our itinerary sounded fantastic, but unfortunately the reality did not match the description. The first stop was to be an apiary where we will get a chance to taste different types of honey. It was last and we had to remind the guide it was included. It was less than impressive. There was one bee hive, and 5 little spoons with honey on them. The vineyard may have had a cellar 25 feet underground but we didn’t get to see it. We did get a wine tasting and good explanations about the wines. And we tasted 12 different cheeses with the wine tasting. We were supposed to go to a cheese cellar where we would learn about the cheeses, not just taste them at the wine tasting. We enjoyed the town of Bernal but our itinerary clearly indicated lunch was included. By mid afternoon, we were hungry and asked about lunch so our guide took us to a nice restaurant with a fabulous view of the Bernal monolith, but unfortunately, when it came time to settle the bill, we were told we had to pay. That lunch was not included in the tour. I suppose I should have complained more but we were quite a distance from Queretaro and frankly didn’t want to anger the guide too much. Along with paying for our own lunch, his was on the bill, too. I complained to our agent from Rutopia and we will be refunded the cost of the lunch, but it was disappointing. Oh, and there was no visit to a quartz museum as described in the itinerary. So unfortunately our last day marred an otherwise outstanding week in Mexico.

Quality of Experience
Food
The food was very good but I was not supposed to have to pay for it.
Guides, Drivers and Staff
Have the tour match the written description
Transport
Historical urban walk en Guanajuato
Historical urban walk en Guanajuato
Guanajuato

Susanna, our guide was so knowledgeable and personable. We enjoyed every step of our tour and Susanna gave us great ideas for activities to do on our own.

Quality of Experience
Guides, Drivers and Staff
Walking tour through the historical center
Walking tour through the historical center
San Miguel de Allende

Alfredo, our guide was outstanding. He spoke english quite well, had a very great depth of knowledge and made the tour a delight.

Guides, Drivers and Staff
Local specialist: Rene Rodarte

To review my experience with KimKim is my ple...
Iceland | Aug 13 - Aug 22, 2025

Danielle
Danielle C.
Los Angeles, CA | Reviewed on Aug 27, 2025
To review my experience with KimKim is my pleasure! From the first moment working with KimKim to a few days after the trip, and everything in between, was a great experience.The specialist that we worked with, Hanna, was outstanding. She was a great listener, didn't mind the tweaks we suggested, and even contacted us during the trip to say that she heard that our whale watching trip had been cancelled (not KimKim's fault) and that she was already working on the refund. Iceland was not... Read more

To review my experience with KimKim is my pleasure! From the first moment working with KimKim to a few days after the trip, and everything in between, was a great experience.The specialist that we worked with, Hanna, was outstanding. She was a great listener, didn't mind the tweaks we suggested, and even contacted us during the trip to say that she heard that our whale watching trip had been cancelled (not KimKim's fault) and that she was already working on the refund. Iceland was not originally on our "bucket list" but should have been. It is a beautiful country - landscapes we have never seen before. The coastline was stark and waveless, while the volcanic grassland was sparsely dotted with colorful farmhouses and steam vents. So beautiful and so different! From the rental car Hanna helped arrange, to the hotels, to the daily schedule - all were spot on! Thank you KimKim and Hanna for a wonderful trip! I will make sure that anyone I know who has a travel need that KimKim can assist with, I will strongly recommend you. Here's to working with you again!

Hotel Reviews
The Hill Hotel Fludir
Fludir

The Hill Hotel Fludir had a disappointing room layout with little space for luggage. The outdoor patio was not inviting with spider webs everywhere. This was our least favorite accommodation during the trip.

Vogafjós Farm Resort
Myvatn

Vogafjós Farm Resort had a cute, log cabin-like room, but it lacked ventilation. Without a fan or working exhaust, the room got hot and stuffy, especially with the afternoon sun. Despite this discomfort, watching cows being milked and witnessing a live birth was an unforgettable experience.

Storm Hotel by Keahotels
Reykjavík

Storm Hotel was fine, but the parking issue was a surprise. They only have about six spots, and we ended up parking in a grocery store's lot after 4:30 PM to avoid tickets. More available parking would have been appreciated.

Sigló Hótel by Keahotels
Siglufjörður

This was the best hotel we stayed in during a 2 week trip. It was beautifully decorated and the room was simply perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Katla Ice Cave Tour
Iceland

This was a great activity. Our guide was fantastic and we really enjoyed ourselves.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hanna Kravchenko
Hanna
Hanna Kravchenko
Local specialist in Ukraine / Iceland | Replied on Aug 28, 2025

Dear Danielle and Jim, thank you so much for this fantastic and detailed review!
I’m thrilled you enjoyed Katla Ice Cave Tour which is one of my favourite activities.
It’s wonderful to hear the planning made the trip stress-free and let you fully enjoy Iceland’s highlights!

All the best from Iceland,
Hanna

In few words - amazing! 🤩
France | Aug 6 - Aug 22, 2025

Ksenia
Ksenia B.
Italy | Reviewed on Aug 27, 2025
In few words - amazing. 🤩 got help to organize a customized Atlantic Coast Trip in August, involving several countries, like Spain and France. We spent 16 days and visited all the coast from the Spanish Basque Country through the French one till Brittany and then even couple of days in Nantes. All great advice and attention to every minimum detail, perfect hotels selection (Villa Soro to come back, as well amazing spots between Emerald and Pink Granite coasts, itinerary that was smooth and... Read more

In few words - amazing. 🤩 got help to organize a customized Atlantic Coast Trip in August, involving several countries, like Spain and France. We spent 16 days and visited all the coast from the Spanish Basque Country through the French one till Brittany and then even couple of days in Nantes. All great advice and attention to every minimum detail, perfect hotels selection (Villa Soro to come back, as well amazing spots between Emerald and Pink Granite coasts, itinerary that was smooth and not tiring (as we were moving by car), great suggestions for private and group tours and all through a comfortable chat with the assistants who were always present and ready to advise. Thank you Simon 🤗 and of course Sebastian, we had an amazing vacation and already looking forward to doing more French escapes next year.

Hotel Review
Villa Soro
Donostia - San Sebastián (Gipuzkoa)

Superb! Really great location near the beach which is very local, non touristic, beautiful rooms, great food and really attentive personnel!

Authenticity & Character
Authenticity & Character
Location
Allows you to stay central but outside of crowds, great local beach nearby.
Location
Allows you to stay central but outside of crowds, great local beach nearby.
Staff
Staff
Cleanliness & Comfort
Cleanliness & Comfort
Local specialist: Simon Hardy
Simon
Simon Hardy
Local specialist in Marseille, France | Replied on Aug 28, 2025
Buongiorno Ksenia, Reading your review truly made my day 🤩 I’m so happy you enjoyed your Atlantic Coast journey — from the Basque Country to Brittany — and that the hotels, tours, and itinerary matched your expectations. This trip was also special for me: I loved designing it for you, from finding charming accommodations to sharing places meaningful to me — whether from childhood memories along the coast or tips from trusted colleagues and friends. That’s exactly what I love about being an... Read more

Buongiorno Ksenia,

Reading your review truly made my day 🤩 I’m so happy you enjoyed your Atlantic Coast journey — from the Basque Country to Brittany — and that the hotels, tours, and itinerary matched your expectations.

This trip was also special for me: I loved designing it for you, from finding charming accommodations to sharing places meaningful to me — whether from childhood memories along the coast or tips from trusted colleagues and friends. That’s exactly what I love about being an artisan of travel.

A special thanks as well to Sebastian for his support during your stay. I’m already looking forward to crafting your next French escape! 🇫🇷✨

Warm regards,
Simon

First time users who highly recommend Kim Kim...
Peru | Aug 8 - Aug 16, 2025

phyllis
phyllis s.
Chicago, IL | Reviewed on Aug 27, 2025
First time users who highly recommend Kim Kim! We took a complete flier on this with no personal recommendations and just a little bit of research and we feel like we hit the jackpot! Started right off the bat with planning the trip with Johannna - a US based Peruvian native who learned about our family needs and likes and matched it to her knowledge of the country to work with us to plan a vacation that perfectly suited us. Then then the local travel company, CusiTravel, was incredibly... Read more

First time users who highly recommend Kim Kim! We took a complete flier on this with no personal recommendations and just a little bit of research and we feel like we hit the jackpot! Started right off the bat with planning the trip with Johannna - a US based Peruvian native who learned about our family needs and likes and matched it to her knowledge of the country to work with us to plan a vacation that perfectly suited us. Then then the local travel company, CusiTravel, was incredibly attentive to any small thing that arose - they answered the phone immediately, knew who i was, wanted to ensure we were having a good time and worked to make any adjustments we requested. Our local guide, Edwin, was exceptional and our driver, David, was terrific. Edwin really made our trip special - his native Quechuan language and history and pride in his country was infectious. He was deeply knowledgeable, attentive to all of our likes/dislikes/interests and tailored the tours and days around it. And he was unflappable when we had forgotten some passports back in Cusco. Easy going, nothing ever a problem. we enjoyed sharing some meals with him and learning a bit more about him and his family. The tours and sites we planned were perfect, the hotels and restaurants for the most part were great and what could have been a very complicated trip with different hotels/transports/connections/permits was all seamless to us. Not a care in the world! We will use KimKim again for our more complicated/adventurous trips and can't recommend them enough!

Hotel Reviews
Taypikala Boutique Machupicchu
Machu Picchu

The hotel was fine. located all the way at the top of the hill so quite a hike up but near the thermal pools which was convenient. and a bit quieter up there. The hotel was very basic. could be a little more updated and more comfort. breakfast was basic. rooms were average. would opt for a different hotel with upgraded rooms and amenities in agua calientes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Qolqas EcoResort Ollantaytambo
Ollantaytambo

this was an amazing resort in an extremely remote location. The accommodations were special and lovely. we had a warm and personal greeting and reception with a pisco punch when we arrived that really set a nice mood of specialized comfort. the main restaurant/bar etc was absolutely beautiful. the food was average. we unfortunately had a later-than-expected arrival so we missed truly taking advantage of the whole resort. the spa/sauna was already booked when we got there which my adult kids were looking forward to. We left at the crack of pre-dawn for machu picchu so missed really enjoying the place. Got a great view of the milky way before we put our heads down! and we had a lovely boxed breakfast waiting for us to take on our early early train. Lovely service and lovely resort. spend more time there. FYI Ollantaytambo looks VERY touristy and almost honky tonky.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Standard Cusco Plaza
Cusco

a bit more of a budget hotel but good location. we stayed, left to sacred valley, and stayed on our way back. first room was small and incredibly noisy all night on the plaza. the second time we had a much bigger room in the back of the hotel and much less noisy. The breakfast oddly on the top floor was good, basic. the bellhops/porters and cleaning staff and breakfast staff were all extremely friendly and helpful. oddly the front desk staff was less so. they did not go out of their way to be helpful but were fine. the location is great and central. and they do a great job of taking care of your bags while you're in between coming/going. Might have looked for a bit more luxury but great location and served our needs at a great price.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Andina Premium Miraflores
Lima

Solid, comfortable hotel in the heart of miraflores. Not a beautiful part of Lima but accessible. The hotel had a nice lobby and bar and a very extensive breakfast spread. The rooms were fine, small, serviceable. Nice service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Fly from Lima to Cusco, Explore the City
Fly from Lima to Cusco, Explore the City
Peru
Short Inca Trail Day 2: Machu Picchu Guided Tour and Return to Cusco
Short Inca Trail Day 2: Machu Picchu Guided Tour and Return to Cusco
Peru

We did Circuit 3 i believe and it was extensive! we got a great view of how MP worked as a city and educational and cultural center. Again Edwin was an amazing guide loaded with even more insights and facts and history. He made MP come alive. Edwin met us early in the morning at a time we all agreed upon - the hotel did a great job of getting our bags to the train later. Edwin knew to hurry is to the very long, waiting morning bus line - went up by bus (made us appreciate how special the hike was the day before) and came down by bus. had lunch in town with Edwin before catching the train to Ollantaytambo where David was waiting with the rest of our luggage and the van back to Cusco. Again would NOT have wanted to manage logistics on this trip without KimKim/Cusi Travel. Made it absolutely stress free and delightful.

Quality of Experience
Guides, Drivers and Staff
Transport
 Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Short Inca Trail Day 1: Hiking to Machu Picchu via Chachabamba and Wiñay Wayna
Peru

My family of adult kids were ready for this from the get go. My husband (2 total knees) was upbeat and optimistic. Me, with an 8 month old total knee was optimistic but nervous - would i make it? would i hold everyone back? could i still do this at 62? well the answer was a resounding SO GLAD WE DID IT! not for the faint of heart for sure but you don't need to be an endurance athlete to make it. And there's something special about CLIMBING your way to Macchu Picchu. It was challenging for sure but the views are great and making it to the spectacular but less visited Winya Wayna ruins made it all worth it. Breathtaking! And coming through the Sun Gate and seeing MP from on high was also a real treat. It was long, the steps are hard, listen to your guide and when he tells you to pack and carry 3 liters of water - do it! we started the day on a very early train - lovely ride - a boxed breakfast from the hotel and a little pre-hike snooze. was so glad we had Kim Kim book everything ahead - transport, train, hiking permits. would not have wanted to arrange everything myself. Edwin made sure we got everywhere we needed to be. Again, Edwin was an amazing guide and, on this trip, cheerleader! He never peeped when i needed to stop and catch my breath. he never pushed, only encouraged and distracted with interesting asides about local flora and fauna and history. The team packed a phenomenal travel lunch for us that was enormous and delicious! And Edwin made it a point to take lots of picture for us, even when we were wondering if we'd make it. So glad we did it and proud that we accomplished it. The target is 6-8 hours, we took 7.5, my kids could have done it in 5.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Sacred Valley Tour: Chinchero - Maras - Moray - Lunch at MV
Peru

Without a doubt one of the highlights of our trip. Everything we put into the itinerary was spectacular and we had a nice mix of Incan sites, markets, llama and alpaca "farms", textile demonstrations (not touristy, felt authentic, spent time with wonderful and interesting local weavers) and lunch in the middle of nowhere in a gorgeous eco-restaurant with amazing vistas and llamas and alpacas to visit with freely roaming the place. The salt mines and moray were our favorites and not to be missed. And extra kudos to Edwin and David who were cool, calm and collected when we realized we had left passports in Cusco and had to retrieve them. They made up the time and we still got to pack everything in without a worry. They could not have been nicer.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Cusco Tour
Half Day Cusco Tour
Peru

We had the extreme pleasure of having Edwin as our guide from Cusi Travel. He is a proud Quechuan who loves his history and culture and language and added so much to our trip. The half day tour was great after we had already spent a day in Cusco and found the market and some restaurants and some shops. he delved into some of the more notable historic sites in town and then we went just outside town to some near by ruins where we started to get immersed in the Incan culture. Edwin is informative and goes at the right pace. He is knowledgeable and was great connecting the dots for some of my family who had done some studying on the Incas in preparation for our trip. He was kind in letting us practice our spanish and filling in some gaps. A great afternoon!

Quality of Experience
Guides, Drivers and Staff
Transport
Lima Food Tour
Lima Food Tour
Peru

Fantastic intro to the city and to Peruvian foodie culture. We had Amy who was SPECTACULAR! loads of energy, attentive to everyone, loaded with history and current events in Peru. The places they took us were each so different from the lucuma milkshake shack to the market with a box of fresh produce to Limana Bar which was a fantastic high end restaurant to the restaurant inside the ruins - it was top notch and interesting and FUN! Do NOT eat breakfast if you're doing a morning tour! Can't recommend the tour and AMY enough!!

Quality of Experience
Food
Guides, Drivers and Staff
AMY Rules!!!
Transport
Local specialist: Johanna Fabian

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