Kimkim Trip Reviews

Justine was great to work with. After several changes during the initial planning it was finally time for the trip. There were a few minor hiccups that occurred during the trip however we rolled with it and KimKim did not hesitate in reimbursing us for the inconveniences. Even if slightly disappointed during those speed bumps, the trip will truly be unforgettable. Justine and her team were available immediately and even made some final additions to assure our trip was an amazingly memorable experience. I am not a paid sponsor and so the 5 stars I gave are legitimate to my personal experience. I would highly recommend Justine and KimKim. They can cater a memorable experience to whatever your budget may be. T.

I have previously used Kimkim to organise a tour and I was very pleased with the success of our current private tour of Morocco. Hakim was very responsive to our requests and always provided positive assistance and useful recommendations. Hakim was able to organise activities to meet our special requests for the extra days on our tour.

Our tour took place just after the 2023 earthquake and our itinerary needed to be changed at short notice. Hakim quickly responded to this situation and provided us with suitable alternatives.

Our driver Abdou was with us for the whole trip. Our modern mini-bus comfortably accommodated the 8 of us in our party and was always clean. Abdou is a very good driver and we never had any doubts about his driving skills and wayfinding through the wide range of road conditions on our tour. Abdou was very friendly and willing to help us along our way - stopping at appropriate shops for refreshments as well as banks and supermarkets, etc. when required. There were also the occasional stops along the way when we saw something of interest to our group. He made sure we met the various guides used on our tour on time and met us at the end of our tours if we needed to be driven anywhere. Abdou spoke good English.

The accommodation Hakim organised for us was always clean and in beautiful riads, well-located for the activities we were undertaking. The guides Hakim organised to give us tours along the way were all very professional and some were outstanding.

We loved our drivers, tour guides and most everyone in between. I may not remember all the names and will miss spell a few but ….
Heracles, Georgia, Antonia, Sylvia, Chris, Sebastiani, and the cooking experience (I can’t recall his name), Alex, Agatha, the drivers and baggage handlers on Santorini were unbelievable, the catamaran sailing crew….and especially the driver who backed down the completely jammed up road to the catamaran were all just great. The hotel staff at all of our overnight stays were friendly and helpful. I can’t say enough for all of them and have nothing negative to say. It was a really nice experience.

Bruno was very helpful with ideas on what to see in Croatia. In the end we booked a one day tour/ transfer through him and all went well. The stops were interesting and the guide was great. Communication with Bruno was always fast and thourough.

Highly recommend Bruno for your Croatia planning.

Activity Review

Pelješac penisula and Ston- triple atraction - from Korčula

Korčula

Very interesting area especially the Matusko winery. Our tour guide Mladen was a good driver and story teller.

Quality of Experience

Guides, Drivers and Staff

Transport

Guides were all good. Best was the first, Alvaro, a Spanish native who got into Finland on a lark working him into a Finnish expert. The others were just fine. Some operator error in determining exactly what was gonna happen. Moonika was always able to timely help/guide us thru. We got a great idea of the areas we went - Helsinki, Tampere, & Tourku. Each city’s foods were served us & all good. Great to very good hotels. Trains all well scheduled. We would use Kimkim again & will if they do winter tours.

Johanna and Kristy helped us organize the trip of a lifetime. They were very responsive during the trip itself, and quickly solved a logistical issue that popped up. Thank you!

We thoroughly enjoyed our guides especially Mateo, Barbara, Francisco, Antonio (and his team), and Will.

Three people were ultimately involved in trip planning. North Pantanal was good, saw one jaguar. Iguacu Falls was spectacular, more so from the Argentinian side. Best part of Rio was the favela tour.
Negative aspects were that two of three airport pickups were botched, either by kimkim or subcontractor. Forget about emergency numbers being answered. I have no desire to return to Brazil, and would never use kimkim Brazil again.

The most important is to give thanks to Youness our driver that made our trip so pleasant and safe. No doubt he made us feel always happy
This trip was magical and beyond our expectations.
Our planner adviser did an excellent job.
I can’t believe it all the organizations that it took but it was well done

Hotel Reviews

Luxury Camp Chebbi

Merzouga

The Luxury Camp Chebbi in Merzouga provided a unique and memorable experience. The service was excellent, and the staff was friendly and accommodating. The food was good, and the overall experience was adventurous.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palais Amani

Fès

The Palais Amani in Fes was beyond my expectations. The room was spacious, and the hotel was well-kept and beautiful. The staff was excellent, providing top-notch service. The pictures truly don't do justice to this place.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Jasmine

Chefchaouen

The Dar Jasmine in Chefchaouen was a charming place with a nice balcony and clean rooms. The service was excellent, and the staff was kind. The hotel was located high up in the mountains, so be prepared for some climbing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hilton Tangier Al Houara Resort & Spa

Tangier

The Hilton Tangier was beautiful, comfortable, and a great location. The room was spacious and well-appointed. The breakfast spread was impressive and delicious. The overall service was excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Les Jardins De La Medina

Marrakech

Les Jardins De La Medina in Marrakesh was a high-end, luxury stay. The hotel was beautiful, clean, and had a great ambiance. The service was top-notch, and the overall experience was relaxing and enjoyable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kasbah Isfoula

Ait Ben Haddou

The service was excellent, and the food was good. However, they did have a water shortage issue, which was a bit of a surprise. The water only returned around 8 PM. I understand that this is due to the area's dry conditions, but it was still a bit of a inconvenience.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hammam Visit: Traditional Body Scrub

Morocco

The hammam visit was a unique and wonderful experience. The traditional body scrub was invigorating and left me feeling refreshed and rejuvenated. The therapists were professional and delivered excellent service.

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring the Medina and Historical Sites Of Marrakesh

Marrakesh

Another excellent tour with a mindful, respectful, and knowledgeable guide. He took us around the city, showing us the highlights without any rush, ensuring we had a quality time soaking in the history and beauty of Marrakesh. The experience was well-paced and left us with a rich understanding of Marrakesh's history and culture.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Overnight in the Sahara Desert with Sunset Camel Ride

Morocco

The desert stay was a magical experience. The camel ride was a highlight and the stay at the camp was fantastic. The service was excellent, and the staff was friendly, kind, and hardworking. The food was good and the overall experience was unique and adventurous. I did encounter a bit of motion sickness after the camel ride, but that's part of the adventure.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Exploring the Imperial City and Medieval Medina of Fes

Fes

A truly enriching experience, the tour of the Imperial City and Medina of Fez was handled by a highly professional and well-educated tour guide. She made the entire experience feel personalized and intimate. I'm truly impressed by her knowledge and capability. The tour was a perfect blend of history, culture, and local life. The city's charm, the people, the historic sites were all explored in-depth.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We recently came back from an amazing 10 days tour of the beautiful country Morocco from Sep 16 – 25, 2023. This was a get-together of 44 classmates who came from variuos countries including, USA, UK, Pakistan, Malaysia, Saudi Arabia and Canada.
All the arrangements made by the tour company, Original Travels, were simply outstanding. Their services were prompt and professional and courteous. The tour guides provided by the company were highly knowledgeable about the geography, history and culture of Morocco. They were polite and extremely helpful.
The tour company’s operations Manager Said and tour guides Noureddin and Ayoub who accompanied us during the entire tour always catered to our demands and looked after every legitimate request. They truly went the extra mile with a smile.
I would highly recommend Original Travels to all of my friends and family in Canada who might be interested in visiting Morocco in future.

We recently came back from an amazing 10 days tour of the beautiful country Morocco from Sep 16 – 25, 2023. This was a get-together of 44 classmates who came from variuos countries including, USA, UK, Pakistan, Malaysia, Saudi Arabia and Canada.
All the arrangements made by the tour company, Original Travels, were simply outstanding. Their services were prompt and professional and courteous. The tour guides provided by the company were highly knowledgeable about the geography, history and culture of Morocco. They were polite and extremely helpful.
The tour company’s operations Manager Said and tour guides Noureddin and Ayoub who accompanied us during the entire tour always catered to our demands and looked after every legitimate request. They truly went the extra mile with a smile.
I would highly recommend Original Travels to all of my friends and family in Canada who might be interested in visiting Morocco in future.

As a former travel agent, I normally do my own trip planning. This time I didn't have time to do in depth research for a short 5 day trip to Italy decided to find a travel agent. After some on line searching, I came across KimKim and saw they were highly rated by both clients and some well known business organizations so I thought I would give them a try. They did not disappoint.

Ina was the travel expert assigned to my trip and she did an excellent job. The hotels she recommended were very nice and centrally located. Restaurant recommendations were very good, too. Our guides were knowledgeable and fun. Transfers to/from the train stations/airports and hotels were easy. We did have one travel glitch due to a train schedule change which meant contacting the Traveler Care Team who was able to reschedule a hotel transfer for a later arrival. The only downside was that it resulted in an additional cost.

All in all, I was satisfied with all of the arrangements.

Hotel Reviews

Hotel Barchetta Excelsior Como

Como

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Grillo

Genova

Very good hotel with friendly and knowledgeable staff. Guests must walk about 100 meters to the hotel which is important to know for people who may have mobility problems.

Authenticity & Character

Location

Central location. Can only be accessed by walking. Quiet.

Staff

Cleanliness & Comfort

Activity Reviews

Private Guided Tour by Ferry

Lake Como

Quality of Experience

Guides, Drivers and Staff

Transport

Genoa Cooking Class in a Noble Palace

Italy

This was a very fun experience. Would do it again.

Quality of Experience

Guides, Drivers and Staff

Local transfer in Genoa

Genoa

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Como Food & Wine Tour

Lake Como

Food

Guides, Drivers and Staff

KimKim is great overall. Paola was very responsive, but planning took a lot of back and forth. By the time we booked hotels, many were unavailable, and prices kept going up. We should have booked the hotels first, and then planned the remaining activities.

Hotel Reviews

Hotel Barchetta Excelsior Como

Como

Great location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Rosetta

PERUGIA

Loved the location . The restaurant was excellent. We appreciated having room service when one of us wasn’t feeling well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Della Conciliazione

Rome

The rooms were our nicest of the trip. However, we had an unforgettable experience with one of the managers when one of us accidentally broke a vase in the lobby. This was a very freak thing, and completely accidental, but the manager informed us we’d be responsible for ‘property damage.’ He phoned at 10:15 PM to discuss the issue-we had traveled all day and were both asleep. The issue was eventually resolved, later in the week, with a payment from us. I must suggest not booking this hotel in the future.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Full day excursion to Bellagio

Italy

We thoroughly enjoyed this day. Our driver, Stephano, was so kind and helpful. We loved Bellagio.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We had an amazing time in Costarica! All our rides were just on time and every individual activities went smoothly exactly as planned. We loved our accommodations. Jessica and Gustavo were amazing! We would recommend Kimkim to plan your next trip in Costarica!

Samir was a reliable and safe driver and guide. He was willing to adapt our day if we expressed priority places to spend time in.

Said was very helpful, especially given earthquake situation, about amending our lodging and site visit plans.

KimKim continues to be our ‘go to’ for tailoring trips to our interests!

Hotel Reviews

Riad Casa Hassan

Chefchaoeun

Very pleasant location, great decore, very walkable area. Room was light and airy— enjoyable!

Riad Ghita

Fes

This was a fine location and breakfast, welcoming spot however given age — harder to have look clean etc. We enjoyed being near roof deck!

Tiziri Luxury Camp

Merzouga

Do not miss this place and riding camels to get there!

Dar Rihana Dades

Douar Aït Ouffi

We loved this place and it’s food!

Elegancia Riad Boutique & SPA

Marrakech

We were unsure at first given circuitous path to get there— but service, food, etc was great. They even had tea and a bottle of wine for us!

Activity Reviews

Architectural Elegance: A Journey through the Hassan II Mosque

Morocco

Loved seeing this marvel!

Quick Tour of Casablanca with your Driver-Guide

Morocco

We appreciated seeing Rabat sites on the way.

Dine with a Local Family

Morocco

Hosts were very caring and welcoming. Son of family did best to keep discussion/ info exchange up. Maybe was cultural - but would have enjoyed family joining us in dining .

Hiking and local family lunch in Dades valley

Morocco

Great energy from guide and lovely walk. Was a little difficult to understand at times.

Transfer from Marrakech to Boumalne Dades: Through Atlas Mountains, Aït Benhaddou & Rose Valley

Morocco

Long drive but very interesting!

Half-Day Guided Tour of Marrakech

Marrakesh

Hanan was well informed, easy to understand, pleasant. Enjoyed having a woman guide!

Marrakech Evening Food Tour

Marrakesh

Second thought we did not have this as time limits. Plz ignore above rating!

Our trip to Italy was fabulous! The excursions recommended by Marta were great! Having drivers to make sure we got to each new stop was very helpful. We are already thinking of our next trip!

Hotel Reviews

Palazzo Caracciolo Napoli - MGallery

Naples

Beautiful hotel with spacious rooms. The staff is helpful and welcoming. Very aware of dietary needs for the wonderful breakfast.

Authenticity & Character

Location

a short walk to lots of museums and restaurants

Staff

Cleanliness & Comfort

Porto Salvo B&B

Sant'Agnello

This hotel has a great location but it falls short on charm and hospitality.

Authenticity & Character

Location

perfect distance to the center of town and close to a beautiful piazza overlooking the sea

Staff

Cleanliness & Comfort

rooms sparcly appointed

Activity Reviews

Half day tour in Pompeii

Italy

We had a driver (he didn't speak english) it was a little confusing in the beginning but we figured it out. We upgraded our expereince to a small group guide instead of the head phone self guided tour. And we are glad we did!!! Pompeii is enormous and it was a wonderful experience with the tour guide.

Quality of Experience

Guides, Drivers and Staff

Transport

We had a hard time communicating.

Capri in a Day by boat

Italy

Our Captain, Marco was fantastic! He was kind and knowledgeable about all the sites you can only see from the water. He told us of many different things we could chooses from on Capri for the 3 hours we were there.

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was organized well. I like how Ina arranged for the drivers to pick us up from the Train stations, airports and hotels. She arranged great private tours. She was also available by phone for questions . We had an excellent experience. Thanks Ina

Hotel Reviews

CHC Continental, BW Premier Collection

Venice

Liked the location. Breakfast was very good. Room was nice and clean

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa di Sorrento

Sorrento

Love the location near the town center square. Very clean hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Capo d'Africa—Colosseo

Rome

Very clean and a helpful and Friendly staff. The location was great because it was near the colosseum and several great restaurants.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Spadari al Duomo

Milan

Very clean and a very friendly staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Local transfer in Rome

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Private Vatican Guided Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Express Colosseum Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

We were very happy overall with trip and all the help Sarah gave us with our planning. She took the information we had given her on things we'd like to see and do and she outlined for us a perfect trip! We picked up a rental car just outside of Paris and with navigation on our phone, had very little trouble driving all through France. We really liked the flexibility driving gave us as we made several side trips to cities and things we wanted to see along the way and we could stay as long as we like, or as little, when we were at our destinations. We were in the regions of Normandy, the Lore Valley and the Dordonge region around Sarlat. All the tickets we needed for various sites were included with good information to go with them. Sarah had also included restaurant suggestions and other various helpful hints to make it easy for us to travel on our own in a foreign country. We did have a tour mishap in Bordeaux , but when we called the emergency number for KimKim, they immediately answered our call and took care of the issue. That was very reassuring! It was great to already have valet service set up to and from the airport and train station to our hotels.

Hotel Reviews

Hotel OFF Paris Seine 4*

Paris

This was a fun way to end our trip! We were right on the river and we watched the boat travel the river as we ate dinner. It was a different experience. There was a lot of graffiti and homeless in the area so it didn't make you want to get out and walk around at night.

Authenticity & Character

very unique.

Location

It was fun to be on the river.

Staff

very nice

Cleanliness & Comfort

The rooms were like on a cruise ship, a bit small in the bathroom area, but the beds were comfortable and nice.

La Maison Bord'eaux

Bordeaux

A bit hard to find as the signage isn't really easy to locate. It was in a good part of town and it was easy walking to get to the sites of the city.

Authenticity & Character

More of a boutique hotel. Very nice, large rooms.

Location

Staff

Very helpful and accomodating.

Cleanliness & Comfort

La Villa des Consuls

Sarlat-la-Canéda

We had an apartment here. It was in a great location in the city center. It was very nice, but even our 1st floor room was up many winding stairs.

Authenticity & Character

It fit in with the medieval city. We had a nice, bit room.

Location

Right on one of the main streets of Sarlat.

Staff

Very nice! They were very accommodating and helpful

Cleanliness & Comfort

Hotel Pavillon de Lys

Amboise

Our room was very nice, but we had an upgrade room, our friends had another room that wasn't as nice- no real shower, and smaller.

Authenticity & Character

Location

very near the city center so easy walking to shopping and dining.

Staff

Cleanliness & Comfort

Hotel Les Ambassadeurs

Saint-Malo

The rooms were very tiny, but clean and cute. It was right on the beach and an easy walk to a fun shopping and eating area.

Authenticity & Character

vey cute with leopard print carpeting.

Location

Staff

Very nice and helpful with all questions.

Cleanliness & Comfort

small, but nice

Chateau de Bellefontaine

Bayeux

The hotel had lovely grounds, but was so far outside of town, that you had to drive to get to town, which wasn't so convenient. The rooms were nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hôtel Joe M

Paris

The hotel was located in a good part of town and it was easy walking to sites. The bathrooms were very small, but the room was fine.

Authenticity & Character

it was more of a boutique hotel. Very small elevator, hallways, and bathroom.

Location

Staff

very, very helpful!

Cleanliness & Comfort

Dormy House

Etretat

We especially liked this hotel! It was a bit hard to figure out how to get up to it, but was so worth it once you are up there overlooking the city. The accommodations were large and it had a nice restaurant, bar and outside sitting area. Very nice!

Authenticity & Character

It wasn't an old city hotel, but it was a very nice hotel in a beach city.

Location

It overlooks the city and beach.

Staff

They were all very helpful.

Cleanliness & Comfort

A large, comfortable room! Very well maintained.

Activity Reviews

Private transfer in Paris

Paris

This is the best part of using a tour company to set things up for you. it was so nice to have transportation to and from the airport and train to our hotel. It is a nightmare driving in Paris and it was wonderful not having to worry about that!

Quality of Experience

The company always sent a text the day before to tell us who our diver would be and they were easy to locate in each destinations. It was a godsend to have this service set up for us!

Guides, Drivers and Staff

Every driver was very courteous, and professional.

Transport

The Mercedes vans were perfect for the 4 of us and luggage.

Bordeaux Best Food Tour

Bordeaux

There was a mishap with this tour, so we didn't go on it. As it turned out, it's a good thing we didn't as I don't think we would have made our train if we had.

Tickets to Prehistory Museum, Lascaux IV and Parc du Thot

Sarlat

This was very interesting to see and different that the other trip/tours we did. We all enjoyed seeing it and hearing about how it came to be discovered.

Quality of Experience

Discover the châteaux de Chambord and Chenonceau on your own with tickets provided

France

We really enjoyed touring these 2 chateaus. They were different from each other, but both amazing and the grounds were lovely.

Quality of Experience

Afternoon with Da Vinci

Amboise

It was interesting and the grounds with his inventions/bridges was fun to walk trough.

Quality of Experience

Welcome to Bayeux

Bayeux

We enjoyed the Normandy region and the WWII sites. Our guide was very informative.

Quality of Experience

Guides, Drivers and Staff

Transport

Giverny - House of Monet (Timed tickets provided)

France

WE all enjoyed seeing this. Self guided so you could spend as much time as you liked looking around.

Noorudin
Ayub
Mohammed

Saeed was exceptional he was very good with his management skills helpful and kind
Cooperative
I will highly recommend him
Thoroughly enjoyed the trip with his in put

Ali was most helpful in coordinating our overall trip, including accommodations and itinerary. Our driver, lLyse, was friendly and always greeted us with a smile and a willingness to make itinerary changes, as needed. The day guides we used at Fes and other citifies were disappointing as they did not appear as knowledgeable about local history and were more focused on taking us shopping. It would have been a better experience if our car had cold water bottles and perhaps cold towels waiting for us each morning and during the day. And to have the AC on before we entered the car during a hot day rather than after. Minor details but they would make a good trip even better.

Hotel Reviews

La Mamounia

Marrakech

This was the best hotel we stayed at, with lovely grounds and excellent food. We did upgrade our room, which made the experience even better.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Jasmine

Chefchaouen

Just be aware of the 246 steps to your room on the top floor.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

AC did not work well.

Activity Reviews

Hammam & Spa Experience at Les Bains D'Orient Marrakech

Morocco

The Hammam experience was changed to a hotel due to potential earthquake damage, it was nice, but not the authentic, local experience I was hoping for.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of Fez Medina

Fes

We wish the guides on this tour were more keen on showing us historical sites than shopping areas. The guides could be more knowledgeable about the area and the best perspectives to view certain sites.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Delight in Your Free Day.

Morocco

We enjoyed exploring on our own, finding our own restaurants, and navigating the medinas. Ali recommended us an amazing restaurant which we loved!

Quality of Experience

Guides, Drivers and Staff

Transport