Kimkim Trip Reviews

Luis did an amazing job working with us on what we wanted from our vacation to Spain, and helped find the little gems that we wouldn't have found otherwise! The hotels he picked were great, the tour guides were all super friendly and informative. The logistics of transportation, airport transfers, etc all were very smooth. We would definitely recommend working with Luis!

Hotel Reviews

Catalonia Donosti

San Sebastián

Great location and facilities. The spa was amazing.

H10 Urquinaona Plaza

Barcelona

Authenticity & Character

Location

Near city center/Gothic quarter, lots of food within walking distance

Staff

Cleanliness & Comfort

Activity Review

Gourmet Tapas walking tour & Flamenco show

Barcelona

Guides, Drivers and Staff

This trip was a dream! Antonis truly listened to our ideas, made adjustments as we discussed different ideas, and built an amazing trip beyond our expectations. We were thrilled with the personal attention and level of service. The hotel accommodations were very comfortable and stylish, and the excursions and tour guides he found for us were equally great! Five stars!!

Hotel Reviews

Aria Lito Mansion

Santorini

The location of this hotel is excellent - literally steps from the main shopping and dining streets of Santorini, so no car is necessary. The staff was very helpful and assisted with finding dinner options as well as anything else we needed. Beautiful small pool area where you can also enjoy the views as well as hear the nearby historic church bells. Delicious breakfast served alfresco on the patio.

Authenticity & Character

Rooms were spacious and clean. If anything, they could invest in some wall art.

Location

Staff

Cleanliness & Comfort

Santana Beach Suites

Naxos

This place is beyond words. Personalized and always attentive service from the moment we arrived - the staff truly make it their jobs to assure the guests are happy and well taken care of. And the view from our balcony and of course from the private beach with ultra-comfy beach chairs was amazing. Breakfast and beach-side food/drink service were delicious. Perfection all around.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Athenian Callirhoe Hotel

Athens

Great location, walkable to Plaka, the Parthenon, and many other historical attractions. Amazing rooftop bar with view of the Parthenon.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Amalia Hotel Kalambaka

Theopetra, Kalabaka

Authenticity & Character

Location

Wish we could have seen the mountains from the pool area but the view was blocked by the trees.

Staff

Cleanliness & Comfort

Amalia Hotel Nafplio

Nafplio

Beautiful views. Very swanky 1960s vibe. Nice pool and delicious breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Amalia Hotel Delphi

Delphi

This view was beyond expectation, both from our room and from the mountainside pool area. Walkable to the quaint village area, which was an added bonus.

Authenticity & Character

Location

Staff

Gregoris the bartender was so fun to chat with!

Cleanliness & Comfort

Activity Reviews

Catamaran Sunset Cruise

Santorini

This was the perfect way to end our trip! Gorgeous views along the entire cruise, with the option for swimming or just lounging onboard. The drinks flowed freely and the BBQ dinner rivaled some of the best restaurant dinners we had in Greece! Still thinking about that amazing shrimp saganaki!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The Island of Naxos

Naxos

Our favorite location from this trip!

Quality of Experience

Food

Guides, Drivers and Staff

Phillipa provided an informative and wonderful private tour of the island! Definitely recommend.

Transport

Group Tour of Meteora (Mainland Tour 4/4)

Meteora

Demetra was an amazing tour guide - she is an actual archaeologist, and was able to provide the perfect blend of detailed history and entertaining stories. George our driver was masterful in navigating the small streets and long roads - he made the trip extra enjoyable as well.

Quality of Experience

Guides, Drivers and Staff

Transport

Group Tour of Delphi (Mainland Tour 3/4)

Delphi

Demetra was an amazing tour guide - she is an actual archaeologist, and was able to provide the perfect blend of detailed history and entertaining stories. George our driver was masterful in navigating the small streets and long roads - he made the trip extra enjoyable as well.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Group Tour of Ancient Olympia (Mainland Tour 2/4)

Olympia

Demetra was an amazing tour guide - she is an actual archaeologist, and was able to provide the perfect blend of detailed history and entertaining stories. George our driver was masterful in navigating the small streets and long roads - he made the trip extra enjoyable as well.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Group Tour of Mycenae & Epidaurus (Mainland Tour 1/4)

Mycenae

Demetra was an amazing tour guide - she is an actual archaeologist, and was able to provide the perfect blend of detailed history and entertaining stories. George our driver was masterful in navigating the small streets and long roads - he made the trip extra enjoyable as well.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This is great way to travel in an unfamiliar location, streamlining travel and transfers and using local agents to select lodging and activities

We had fun! Isabel was excellent in providing the right amount of preparation and support for this vacation. Quito and the national parks were truly unique experiences for our party of seasoned cyclists yet there were no fears, there were no surprises and nothing went wrong on our vacation. Thank you Isabel for maintaining What'sApp contact with us throughout our journey. Biking guide Alirio and driverJose were the best , always accommodating to our needs. Both anticipated our biking abilities and had prepared routes that were appropriately challenging. KimKim, Isabel, Alirio, Jose you are the best! Thank you.

Sarah was great to work with while planning this large family trip of 18 (9kids and 9 adults). She was very responsive and helpful from our very first communication.
We had a private tour guide, Mislav, who was amazing! He took time to get to know us and cater the different experiences to our needs. He was kind and engaging with all the children which made the trip even more special for them.
Thank you for a wonderful experience in a beautiful place!

Anna Maria was a great resource! Everything she planned for us was better than expected. She was very knowledgeable, helpful and responsive! I would definitely recommend her to friends and family!

Hotel Reviews

Hilton Canopy

Zagreb

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Family Hotel Amarin

Rovinj

Telling all of our friends about this amazing family hotel!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Agava

Split

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Amfora Hvar Grand Beach Resort

Hvar

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wine tasting day

Croatia

Quality of Experience

Guides, Drivers and Staff

Transport

Private guided tour of Pula

Croatia

Afternoon Split food tour

Split

Our guide was lovely and very relatable! She also gave us some great recommendations for the remaining days of our trip!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Blue and Green Caves: Full-Day Speedboat Tour from Hvar

Hvar

Quality of Experience

Guides, Drivers and Staff

Transport

João created an itinerary that was fun,informative, and relaxing over 12 days.
The guides were very informative and had great communication skills.
João reached out to us each night to inform us of the next days activities and with suggestions for local highlights.
We feel we came away with a feel for the history and the people of Portugal.
We certainly have a feel for the fish and the wine of Portugal.
We would highly recommend João and Kimkim for a trip there!

Marina was a huge help from start to finish! My friend and I were so excited to visit Portugal and Marina took much of the stress out of all the planning. We had great private tours and excellent guides chosen for our many tours in the different places we went visit. We loved so many of the unique experiences provided on this trip, for example, the private tour of Tomar, the Peña Palace, our small group tour of Douro Valley, our private hike in the national park, and our jeep tour on the Azores. There were a few bumps in the road as one of our tours was cut short in Sintra (two hours instead of 8) and one tour in Porto started at a different time than given. The hotels were well chosen for each location and close to many things that we wanted to see and experience. On the whole, I would definitely use Kimkim again for a trip in the future. Marina (and those coewas very quick to respond when there were any issues and helpful when we needed information. I appreciate all of the time and effort that went into the planning and organization of our Portugal trip! I will have memories for a lifetime!

I had the most wonderfully memorable vacation in Italy and all credits go to Maria and her exceptionally talented team. Every single activity Maria and her team selected for me went without glitches and far exceeded my expectations. Maria and her first class team were instrumental in helpong me experienced and created indelible memories that will last me a lifetime and beyond. Thank you again Maria from the bottom of my heart. I do plan on returning to Italy in a near future and I will not hesitate to hire the services of arguably the best travel planner in the entire hemisphere, Maria Grazia Rubimo, and her talented team. Krazie Mille.

Activity Review

Napoli Vespa Tour

Naples

The guide was super nice, friendly, adaptable, and very accommodating. He took me to amazing places with incredible views of the city of Naples. I highly recommend his services for anyone wanting to discover hidden gems from the city of Naples.

Quality of Experience

Guides, Drivers and Staff

Transport

It was thrilling yet very safe. The guide took me places I would not have been able to discover on my own.

We had a fantastic 2 week trip through Norway with an end in Stockholm. Christina was a delight to work with throughout. She helped planning the trip and suggesting siffer my options until we landed on a plan. And throughout the trip there were the inevitable questions and glitches - she responded immediately and thoroughly. She set us up with wonderful guides and suggested some amazing hikes. I highly recommend Christina if you are going to Norway!

Activity Reviews

Orchard Tour & Cider Tasting

Balestrand

We did the tour led by the grown son. It was fun to hear about the creation of the business and then try the different ciders. We ended up making a reservation for dinner which was amazing (set menu with a theme and a vegetarian optio ) Beautiful views and delicious food and cider

Quality of Experience

Guides, Drivers and Staff

Scenic Boat Trip to Fjærland

Norway

Thor was a fascinating guide and we loved being on the boat with him. It was pretty magical to be on the water in the fjords. Thor pointed out places he had been as a child - so interesting to hear about the history from someone who has lived it. We loved this experience!

Quality of Experience

Guides, Drivers and Staff

Transport

Bergen Walking Tour With a Local Guide

Bergen

John grew up in Bergen and provided a very fun and engaging walking tour through the city. It was very much tailored to our interests. And we got to see the building where he grew up. Wonderful guide!

Quality of Experience

Guides, Drivers and Staff

Transport

Walking in Bergen is an excellent way to see the city. Be prepared for rain

Carl gave some suggestions for exploring the stunning nature of the Canadian Rockies. He took into account our possibilities and limitations and warned us about possible tourist traps such as Lake Louise. This enabled us to make the right choice for our trips every day. The most memorable part was the trip from Banff to Jasper over the Icefield Parkway. Extraterrestrially beautiful landscapes, less crowded places such as the turquoise Bow lake, the imposing Athabasca glacier and waterfalls of the same name. In addition, we were joined a few times by foraging black bears, a group of bighorns and elks. The town of Banff itself and the Johnston falls were too busy. Surprisingly beautiful and very quiet places were (near Banff) the Minnewanka lake, the Vermillion lakes and (near Jasper) the Medicine Lake. All hotel accommodations were fine and picking up and returning the rental car went smoothly.

Hotel Reviews

Tonquin Inn

Jasper

Looks a bit dated and could be a bit neater, but all in all OK. Few parking spaces a short distance away, so we had to go a long way with the luggage.

Authenticity & Character

Location

Easy access. There is a restaurant next to it

Staff

Cleanliness & Comfort

Looks a bit dated and could be a bit neater

Banff Rocky Moutain Resort

Banff

Clean. Spacious for 2 persons, but a bit tight for 4 persons. (sofabed). Large kitchen but with minimal crockery and utensils

Authenticity & Character

Tastefully decorated. Beautiful posters

Location

Quiet location away from the hustle and bustle in Banff

Staff

Cleanliness & Comfort

Sandman Hotel Calgary Airport

Calgary

Convenient location close to the airport. Rooms are spacious and clean. Excellent breakfast and food at he Moxies's restaurant.

Authenticity & Character

Excellent for transit stay.

Location

7 miles from the airport. Hotel provides a free shuttle bus.

Staff

Very fiendly and helpful. Due to flight delays, wa arrived after midnight. No one was present at the counter. It took 10 minutes before sombody showed up.

Cleanliness & Comfort

spacious and clean

Activity Review

Drive from Calgary to Banff

British Columbia

A smooth hand fine drive with nice views.

Hien did a wonderful job of planning a Vietnam adventure for me and my son. The communication was wonderful and she worked with us to change the itinerary multiple times until it was just what we were looking for. The cruise on Halong Bay was a highlight of this trip as was the motorbike ride from Hue to Hoi An over the Hai Van pass.

Hien also communicated with us during the trip to check in, give tips, and help when we had questions. All of the tour guides like Zozo, Lui and Jade were so friendly and informative.

We loved everything about this experience!

We had a great trip to Iceland and would love to come back! Emanuela reached out before and during our trip to make sure everything was going smoothly. Fortunately we didn’t need any assistance but I’m confident it would have been promptly provided if we had needed it. Just FYI, the monster bounce house and zip line are no longer at Perlan in Reykjavik.

We had an enjoyable overall trip to Greece, however the experience with Chris, the Greece Specialist travel agent for Kim-Kim was problematic. Chris was slow to respond to questions in planning the trip and overall communication with him was poor. Additionally, he did not let us know in advance that we would need to have access to What's Ap to communicate with a ground team in Greece. The hotel in Athens was not as represented in the planning process.

On a positive note, the guides we had in Greece and the Catamaran crew from Naxos Yachting- Dimitris and Maia were terrific. We especially enjoyed the Athen's food tour guide Yiannis; the Acropolis tour guide Zakia; the Napflio archeological tour guide Vera; the Nemea wine tasting and tour guide Katarina, and the Santorini archeological site tour guide Hara. The hotels in Nafplio and Santorini were delightful.

We just got back from 2 weeks in Argentina, with brief side excursions to Brazil and Uruguay. Jessica and Kristy helped plan out all the details and everything went smoothly. Even though we speak a little bit of Spanish, the english speaking guides were much appreciated. The guided cemetery tour of Recoleta had so much interesting historical information that we would have missed if we had visited on our own. Also the Gaucho ranch tour, along with the visits to the local artisans in San Antonio de Areco, was amazing. Buenos Aires, Iguazu Falls and Colonia, Uruguay all in one trip! We felt so lucky to be able to take it all in with a relaxed attitude because we knew all the details and transfers were taken care of by Kim Kim.
We would not hesitate to book with them again!

Hotel Review

L'Hôtel Palermo

Buenos Aires

L Hotel Palermo is in a great location for restaurants, markets and walking. It's a small boutique hotel with very friendly staff and has a well maintained property. The breakfast was delicious with a wide variety to choose from. The only down side is the nightlife nearby on weekends kept us awake until the early morning hours. Earplugs definitely came in handy.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

San Telmo Food Tour

Buenos Aires

Boat Excursion to Tigre

Buenos Aires

Buenos Aires City Tour

Buenos Aires

There is so much to see in Buenos Aires, so this was a big help in hitting the highlights and learning the history of the city and country. Walking through the Boca neighborhood and the Recoleta cemetery were the highlights.

Quality of Experience

Guides, Drivers and Staff

Transport

Gaucho Day Tour Ranch in San Antonio de Areco from Buenos Aires

Buenos Aires

Quality of Experience

Food

Guides, Drivers and Staff

Transport

A Day of Adventure at Iguazu Falls: Exploring the Argentinian Side & Gran Aventura

Argentina

The Argentinian side of the falls has great walking trails and numerous viewpoints to take the falls in. It was by far the best side to view the falls if you only have one day.

Quality of Experience

Guides, Drivers and Staff

Transport

Exploring the Brazilian Side of Iguazu Falls

Argentina

The Brazilian side of the falls was about a half day tour. It was a different perspective to take in the falls from this side and helped us appreciate the Argentinian side even more. We ended up taking the boat trip up to the falls from here which was fun and WET! The best part of visiting this side of the falls with the guides was their help in navigating the border and passport control station.

Quality of Experience

Guides, Drivers and Staff

Transport

Palermo Food Tour (premium)

Buenos Aires

Tony was our guide on this food tour. He did a great job introducing us to some local cuisine and wines from Argentina. We even went back and visited some of the restaurants on our own later in the trip. Would highly recommend!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Having embarked on numerous trips to different countries, I can confidently affirm that this was by far the most remarkable journey I've ever had. I owe a great deal of gratitude to Tina, who expertly planned and supported me throughout the entire experience. There were so many extraordinary moments that I could go on forever, but I'll highlight a few that truly stood out.

First and foremost, bathing with the elephants during the Eco tour was an absolute delight. It was an unforgettable opportunity to interact with these magnificent creatures up close and create memories that will last a lifetime. Additionally, the temples and ruins in Thailand were truly captivating. The knowledgeable guides, who spoke English fluently, provided insightful information that went beyond mere observation, enhancing the overall experience.

Two markets, in particular, left me in awe. The floating market, where one can travel by boat, offered a unique and vibrant atmosphere. It was fascinating to witness the hustle and bustle of commerce taking place on the water. Equally captivating was the market situated on the train tracks, which had to open and close rapidly as the train passed by. The sheer energy and efficiency of this operation were remarkable.

Finally, the beaches in Phi Phi island provided a perfect conclusion to the trip. With its crystal-clear waters and a range of activities like snorkeling and jet skiing, it offered both relaxation and adventure. It was an ideal way to unwind and reflect on the incredible experiences I had throughout the journey.

I would like to express my heartfelt gratitude once again for this truly wonderful experience. Tina's impeccable planning and support, coupled with the diverse and awe-inspiring highlights, made this trip the best I have ever had. I can wholeheartedly recommend this travel experience to anyone seeking an extraordinary adventure.

We the family from the USA were invited to Greece to spend time with our Greek family in 2022.

I found KimKim online, which came with high recommendation, to arrange a trip to visit our family in Greece. We wanted to take full advantage of this once in a lifetime overseas experience to see as much of Greece as possible. So we as a group decided to see Athens, Mykonos, Santorini and lastly Crete where our family resides and gave ourselves 15 days to do it.

I was asked by KimKim as to what was the budget for the trip; low, mid or high. For all participants involved a mid level budget trip was best.

Our group consisted of 5 members, 2 of which were seniors with limited mobility and use walking canes to get around.

Our 2023 trip provided 3 nights in Athens, 3 nights in Mykonos, 3 nights in Santorini and 6 nights Crete.

The highlights of our trip were the following…

Greece is beautiful and the food is great.

Athens has all the sensibility on a modern day city in the USA. You can easily walk around to shop, eat or find any available entertainment.

On our last night in Athens we went to a rooftop bar and restaurant with a view of the Acropolis. The night was full of fun, trade winds and eating and drinking.

Our second stop Mykonos was was beautiful with it’s mountainous terrain beautiful beaches. Our accommodations were right by the beach. Plenty of restaurants to walk to on the boardwalk and access to Uber to get around. Once again you are greeted with morning and night time trade winds while sitting outside enjoying a beverage of choice.

Our most enjoyable activity in Mykonos was the morning cruise in the Aegean Sea. The Captain and his first mate were warm and friendly and safety was paramount in our experience. We were able to anchor and enjoy some swimming time in the ocean. All of which made for memorable moments.

Our third stop was Santorini. Santorini is beautiful with its mountainous terrain, red, white and black beaches and narrow roads. There is no Uber to get around, so our movements were limited. If you are familiar enough with the terrain and are relatively young there are ATVs to rent. Our concierge did arrange a driving tour of the island with an opportunity to tour the Monastery of Thira.

In addition to our pre planned sunset cruise on a catamaran. Once again there was opportunity to swim in the ocean and the staff was warm and friendly.

Our final destination was Crete. Crete is where our family lives and thus the reason for our trip. The island is Beautiful, rich in history and culture. We rented a car to get around and GPS on our phones made it easy to navigate.

Our accommodations were a stone’s throw away from the beach. Plenty of restaurants to walk to and a grocery store up and down the street to pickup any incidentals. A pre planned walking tour in downtown Chania harbor was attended by 3 of our party who enjoyed food, wine tasting, and traditional Greek coffee. We also toured Agia Triada Monastery or the Monastery of Agia. Our time spent together as a family was memorable and irreplaceable.

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Here is review of the more challenging parts of our trip…

Our arrangements included lodging, travel inside the country and breakfast at all hotels except for the apartments in Crete.

Our lodging was essentially basic (very rustic) in all places where we stayed including in Crete.

In Crete one of our members had to sleep on a sofa for 6 days during our stay. Our accommodations cited 3 king size beds and a sofa bed, to which there was no sofa bed.
In Crete the house keeping was limited, with only 2 days of service and no bed sheets and fresh linen for the apartment. Also there was no sheets or linen for supposed sofa bed, which we did not have.

Our travel consisted of tickets for 2 ferry rides and plane tickets to and from Crete. The ferry ride was a unique experience for us all, but proved to be very challenging for the senior members of our group, when it came to boarding the ferry …walking up the ramps, climbing the stairs to get to your seat and disembarking down the ramps to get off the ferry. Not ideal for someone with mobility issues.

In Mykonos for one senior member of our party, the room was quite a distance from main building and included dips and rises. Also we had to climb two steps to access the toilet area. The showers in all the accommodations were very modern in taste but lacked any handicap accessory for fall prevention.

Of all the places Santorini was the most challenging in terms of transportation such as Uber and also a bit of a challenge in language barrier. We were unable to walk to local restaurants and we were forced to order food to be delivered to our hotel room with the help of our concierge.

Flights in Greece were met without incident.

My daughter discovered KimKim. Initially I was very nervous and skeptical using KimKim an unfamiliar online service. I wanted to stick with the big box travel service that I always used in the past. However, my daughter convinced me to use KimKim. I did have several discussions to convey what I wanted out of this vacation and I can unequivocally say this was the best vacation I have ever had! All seven of my family members said the same thing, BEST VACATION EVER! The authentic experiences we enjoyed would not have happened with a big box travel company. The entire experience was unforgettable and amazing. Olman our KimKim travel agent found great local vendors, hotels and private drivers for every city that we visited. I requested luxurious accommodations after our hiking, horseback riding, zip lining and white water rafting and we stayed in absolutely breathtaking accommodations in Monte Verde, La Fortuna and Tamarindo! Cala Luna Boutique Hotel was the perfect place to end a glorious vacation, relaxing doing morning yoga, swimming in our private pool and having complimentary cocktails served at sunset on the private beach. Fantastic job Olman —listening and deliver on all our must haves for a vacation of a lifetime!

Hotel Reviews

Cala Luna Boutique Hotel & Villas

Guanacaste

This hotel is spectacular! The setting is beautiful and amazing. The aroma therapy, the sound therapy the staff, the classes, the food — are all absolutely amazing! I look forward to returning.

Authenticity & Character

Everything about this hotel is special and spectacular! Upon arriving on a very hot day we were greeted by staff with cold hand towels with refreshing lemon grass aromas coming from the towels. The calm, beautiful sounds playing in the exquisite open air lobby made us feel like we had been transported to some magical carefree world! Everyone instantly, instinctively relaxed. Our family stay was exquisite in a 3 bedroom Villa that was absolutely breathtakingly beautiful. It was appointed with everything we needed to relax and enjoy the most amazing family time. We got to see lots and lots of monkeys in the trees including baby monkeys being carried by their mothers. We got to hear alpha male monkeys loudly roaring claiming their territory from an opposing alpha male. This was sooooo cool and interesting for our 10 year old as well as for the rest of the family. We enjoyed a family game night in the beautiful family room. The entire villa had high vaulted wood beamed ceilings that added to the beauty and charm of our Villa. We did not want to leave at the end of our stay. Everyone was so relaxed and renewed by the ambiance of the Cala Luna Hotel. The bedroom rooms had superior quality bedding and you felt like you were sleeping on a rainforest cloud! I’m not easily impressed and I love and appreciate excellence. The Cala Luna did not disappoint or fall short in any area.

Location

This hotel’s location was perfect for us. It has a beautiful private beach away from the crowds where you get to enjoy delicious nightly complimentary cocktails at sunset. Cala Luna is a short walk from the beautiful public beach if you want to catch bigger waves or get surf lessons. You can walk to an amazing family owned restaurant 4 minutes away, Fish and Cheeses! Yummmmm!!! or enjoy a 15 minute walk and you’ll find lots of shops and tons of restaurants. I loved the quiet location of the Cala Luna away from the crowded strip yet easy access to the popular tourist areas.

Staff

Everyone on the staff, from the front desk to the yoga and fitness instructors to the room cleaners to the restaurant staff were gracious and wonderful! They all displayed such lovely kindness and a desire to make our stay extraordinary. I have not experienced this level of customer service in years. Kudos to the owner of this amazing hotel for assembling such an amazing team of employees.

Cleanliness & Comfort

Everything detail about this hotel exceeded my expectations! It was indeed amazing, no exaggeration.

Parque del Lago Boutique Hotel

San José

Authenticity & Character

Location

Staff

Cleanliness & Comfort

El Establo Mountain Hotel

Monteverde

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Arenal Manoa & Hot Springs

Fortuna

We loved this hotel, it was beautiful. We had great nights sleep on comfortable beds and a delicious breakfast every morning. The staff was friendly, kind and helpful. I would definitely stay here again.

Authenticity & Character

The view of the volcano, mountains and landscape made the character of this hotel very special.

Location

The view of the volcano was breathtaking!

Staff

All our staff interactions were wonderful.

Cleanliness & Comfort

The cleanliness was excellent but our mattress was not that comfortable, it sank in the center. We wanted to remain next to our family members rooms so we didn’t ask to change rooms. The cleanliness gets an excellent rating though.

Activity Reviews

Coffee & Chocolate Tour

Arenal/La Fortuna

San José - Arenal - Visit to La Paz Waterfall & Gardens

Costa Rica

Quality of Experience

We worked closely with Fabio who over-delivered. He was prompt and clear in his responses and he curated an incredible itinerary for us in Venice and the Dolomites. Moreover, when we hit a foreseeable snag — a guide running delayed or a country-wide airport strike — Fabio provided exceptional service and insights by cell phone, seemingly 24/7.

Both local guides in Florence were very knowledgeable. Had to adjust some due to the heat and crowds at museum. But all in all great service provided.