Kimkim Trip Reviews

The booking process was smooth and Brahim was very prompt in answering our messages given that we only started planning a month in advance. We spent seven days in Morocco, starting and ending in Marrakech, with a four day trip out to the dessert and back in the middle. He selected excellent accommodations for our family of four, and suggested two activities in Marrakech that we would recommend - a walking tour in the Medina (our guide Mohammed was very knowledgeable although soft spoken and sometimes hard to understand) and an excellent Moroccan cooking class through the Riad dar Attamjil. Yassim and Zachariah at Dar El Masa in Marrakech were very helpful and welcoming. They kept us on schedule by communicating with our tour providers and giving us advice and directions on how to experience the medina, souks, and parts beyond. Breakfasts were lovely, rooms were comfortable and quiet. Our guide/driver Mohammed was exceptional. His English was very good and he struck a great balance between educating us about Morocco and allowing for downtime. He really made this part of our trip the best it could be. Comfortable, clean van with wifi and plenty of water. Our teenaged children loved the camel rides to/from the desert, it was a highlight for them. La Perle du Dades was a beautiful kasbah near Boumalne Dades, very family friendly with games, a lovely pool and courtyard and fantastic dining. Kasbah Titrit near Ait Benhaddou was also top notch with spectacular rooms, excellent food and service. In every place we met with friendly people, full of pride in their country and incredibly warm and welcoming.
We would recommend KimKim's services to anyone traveling to Morocco - we would never have been able to relax and enjoy our trip this much had we tried to plan it on our own.

The guide and car assigned to us for a VIP trip is inferior.

Guide has not taken the time to properly guide.
He was so rushed and quite annoying.

We had an excellent private trip in South America and this one was below standard the guiding etc.

Fortunately Jordan is a great country to visit.

Linda was absolutely amazing and put together the ideal itinerary for us which turned out to be the trip of a lifetime! Not only was she there for all the preparation and planning but when we arrived she was a total star in sorting out lost luggage, making sure we were ok, and even tracking down a lost pair of glasses that caught up with us by high speed boat just before we were about to leave. 5 stars is just not enough, Linda really was a life saver! I highly recommend Linda and Kim Kim, absolutely brilliant!

All arrangements was very good
Great guides both place
All other staff van driver
Host wear very nice
Over all all your staff or subcontractors very helpfully people we knowledgeable
Very friendly and helpful

Our overall experience planning and booking our Moroccan tour with kimkim was very positive, especially because of the efficiency, professionalism and very timely responses from our local specialist, Brahim. While planning the trip, Brahim was very attentive to my special requests and responded to my questions often within minutes. While on the trip, I emailed him twice and on both occasions he responded back promptly with the information I had requested. On our last night, he even called the Dar where we were staying and spoke to me to check if everything was OK.
Regarding our experiences during the tour, our English-speaking driver Mohammed was very professional and friendly. The car was clean and comfortable and he provided fresh bottled water. He pointed out interesting landmarks on the way and shared historical information. Our assigned guide in Fes was substituted by Said, who was very knowledgeable and informative.
A couple of tips/suggestions for improvement:
1. The rest rooms in the rest areas where we stopped were not equipped with adequate facilities and the only time I had no option but to use one, it was “horrific”. I suggest the driver chooses only those test stops that have proper facilities or that people are warned in advance so they know what to expect.
2. As a Muslim, I was really hoping to pray in some of the famous mosques but unfortunately the mosques are open only during the short time of the congregational prayers and shut at other times. This was personally disappointing and I would not have had raised expectations if I knew this in advance. Similarly, one of my priorities was to visit the library in Fes university, the oldest university in the world, and look at ancient manuscripts of the Holy Koran. Sadly, we were informed that visitors are not allowed inside and could only stand by the closed gates. I know this is outside the scope of tour organizers but prior information would be helpful in managing one’s expectations.

Everyone we interacted with from the beginning of our trip planning to wrapping up was excellent. Valentin helped us build the perfect trip and patiently answered all of our questions along the way. Each and every bed & breakfast owner was extremely professional, welcoming, and helpful and we also found KimKim's partner company in NZ to be well-regarded. This trip was the perfect way to view the beautiful country of New Zealand and so much of what it has to offer. At one point, we had in our notes that breakfast was included, but it was not reflected in the B&B's notes. The B&B called the company and it was quickly resolved with the company absorbing the cost of the mistake. We thought this was fair and a very good business practice. Valentin even called us once during the trip to check in and make sure everything was going well and see if he could offer any recommendations or assistance. This was our second trip with KimKim and we found their services once again to be a great value. We enjoyed collaborating on the itinerary where we wanted, but letting Valentin fill in the details with his extensive knowledge and spot-on recommendations. Thank you!

Overall, the experience was amazing thanks to KimKim. We felt safe in a country We were unfamiliar with, thanks to our awesome driver, tour guide, and riad staff. My only complaint would be, that the camp in the Afagay desert was empty. My friend and I were the only guests that night, so it was a little boring & creepy. However, the staff treated us like queens. We had an amazing dinner overlooking the desert and mountains, but it was very quiet. The tent we ate dinner in was huge with a gorgeously decorated interior set up for a DJ, bartender, and more guests, in which there were none. Aside from that our experience in Morocco was unforgettable and totally worth the money!

We had a great time in Australia and everything went fine. Lisa with Kimkim did a great job and kept us well informed.

Natalie was exceptionally helpful in recommending tours that worked for our family. She handled all the logistics, provided the guides, transportation if needed and even met us on the last day of our trip and gave us a gift!

All of the guides were knowledgeable, friendly, professional and experienced - our favorite was the cooking class with George, but all three Yannis's were great too! Nota's guided tour of the Acropolis and Acropolis museum was very informative and brought a lot of insight into the culture and history of Greek civilization, as well as current politics and social issues.

Thanks to all for making our trip to Athens very memorable!

My Father-In-Law and I had a fantastic trip to Nepal! I want to thank Kim Kim for providing an excellent platform for planning and communication. The are no words for how wonderful Kunchok and the Responsible Treks Team were. Everyone was very patient, flexible, and attentive to our varying interests and needs. Our trip was a whirlwind Buddhist pilgrimage/sight-seeing adventure/cultural experience/trek--in the Kathmandu Valley area, Bandipur, Pokhara, and Annapurna. The guides Raman and Pratiksha provided unparalleled expertise and good company. Our trekking guide Chhiring became like a new brother to me. He really went out of his way to share and shape my experience. I hope to return as soon as I can! Thank you for sharing your beautiful country with me.

Our driver while in Jordon was Mohammad Althnibat, he was fantastic. We had unexpected health issues with one of our party and he was very supportive and helpful. He was always prompt and courteous. We went to Jerash and the tour guide there was Zehar, very knowledgeable and made the tour very good.
Our guide in Petra was Basil, we had trouble understanding him, which is too bad, he seemed to really know the area and was trying but we just didn't get any useful information. Our second day inPetra had hail andsleet so we did not do the walk to the Monastery since we were not prepared with proper clothing.
The night in Wadi Rum was fabulous! the Memoires Aicha Luxury camp was great, the food was good, the panoramic tents were great, and the jeep tour was very interesting.
The Mövenpick hotels in Petra and Dead Sea were awesome, the intercontinental hotel in Amman was perfect

Damayantha was a fantastic guide. After he picked us up from the airport and on our way to our first lodging he stopped and had us experience king coconut juice from the coconut. He also pointed out things of interest along the way. He is a superb driver and we were extremely comfortable with his driving during our long transitions between places we were staying. When he was called away with a death in his family and we had a new guide/driver, we appreciated his driving even more. Dama made our trip most enjoyable by his interaction with us, showing us points of interest, accommodating our minor schedule changes and making sure everything we needed was taken care of. All of the hotels were fine and a few were really fine like Cinnamon Kandy, JetWing and Centauriawild. The Thaproban Waves Hotel was gorgeous but my wife scheduled a massage through the hotel and was inappropriately touched by the masseuse and it was absolutely intentional. The hotel management seemed to believe the masseuse's story rather than what my wife had to say. Of particular interest was the glamping (glamorous camping) at Mahoora Premium. They are very ecologically conscious and make every effort to leave a small or no carbon footprint. On our jeep safari at Mahoora were were fortunate to see two leopards and two sloth bears. We were very lucky indeed to see both of these animals. Sigiriya was most memorable as was Udawalawe National Park. All in all a great trip.

My partner and I planned a six day trip to Iceland without really knowing much about the country or its culture besides the blue lagoon and fermented shark. Zeynep was very patient and very accommodating, and so informative. She helped us book a six day trip where we went on a foodie/golden circle tour, horseback riding, blue lagoon, and a two day south coast tour. She also gave us many resources for finding great places to eat and explore, and a very detailed itinerary. We asked her to give us a memorable trip, and boy did she deliver. We fell in love with Iceland in less than a week, and are already planning a trip back. Thanks to Zeynep for such a wonderful vacation!

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our expectations were met and we found the whole experience excellent. I would not hesitate to book with Alex again.

Don't know where to begin - Everything was great!

Anne made planning the trip an easy and interesting experience. We changed our format, timing and group numbers several times and she worked with us to ensure the trip went off without incident. She had excellent recommendations on where to go (we customized the format).

Tin, our River guide, was amazing. Comprehensive knowledge of Myanmar, the areas we traveled and of Buddhism; excellent English, friendly but non-intrusive, and flexible. He was always ready to work with us to make sure the group's varying needs were met. Far superior to any guide we have experienced so far.

The boat was exactly what we needed. Our cabin was roomy and bed was comfortable. The HVAC wasn't able to keep our cabin cool but others said they were very comfortable. Food was very good. Boat staff was excellent- pleasant, attentive and professional.

Trip up the Chindwin to Buddhist caves and monuments was most memorable. The "beach BBQ" the last night on the river was very special too. I had several comments from friends of "Trip of a Lifetime" and these people travel almost constantly.

I also appreciate the extra effort given by Anne and the Staff. For example, I left my phone on a Singapore Air Flight. Anne arranged for the phone to be picked up at Yangon airport and delivered to me during a stop on the Irrawaddy!

Kim-kim provided a great experience from design to conclusion.

Ended with a great trip, and really enjoyed the ride with Akram. Thank you so much! Only room for improvement is a little quicker responses and accuracy on the trip details that were discussed needing correcting. Thank you again!

All guides were amazing. We enjoyed the entire trip. Special thanks to Anne for taking care of all the details.

Working with Brahim was very easy. It was clear from the start that he was very knowledgeable and motivated to ensure the trip was just as I wanted, but yet steering me in a direction that in his opinion would make a better trip.
We had a fantastic time in Morocco and were so happy we chose Kim Kim to help plan the trip. The driver provided, Racheed was extremely attentive, and very good with my two kids who accompanied me on the trip. He made sure we were taken care of and kept us safe throughout the entire trip. I had a birthday during the trip, and without my knowing, he arranged for a cake during one of our hotel stays and provided our party with a couple bottles of wine to help celebrate. Completely unexpected but very much appreciated.
We had our first flight to Casablanca cancel, and Brahim and his team were flexible enough to ensure that we didn't lose very much of our trip while we lost a day of our itinerary. They worked hard to ensure we were caught up as quickly as possible with our original itinerary.
There was a small misunderstanding on our desires during one of our days. Once the issue was brought to Racheed and Brahim's attention, they were apologetic and worked to make things right the following day, including buying our group of 8 lunch to make up for the mixup.
The Roads and hotels booked by Brahim and his team were top notch. Every night when we checked in to our accommodations, we couldn't believe our eyes on how nice, clean, and unique each property was. The desert camp near Merzouga was definitely a highlight.
When planning the trip, I was wary that Kim Kim would be price competitive. In fact, they rate offered was lower than I could have done on my own, with more features and the benefit of inside knowledge on the best places to stay throughout our trip.
Bravo to Racheed and Brahim and their team.

We recently had the great pleasure of visiting Morocco. After a few emails back and forth with Brahim, our trip was finalised!
We loved every single minute in this amazing country! The country, the people and the food were all awesome! It is certainly a country we would like to return to as there is still much more to see.
Everything ran like clockwork from the minute we arrived until the minute we left, thanks to Brahim and his team and I can’t thank them enough for organising such an amazing tour for us.
Our driver, Mohammed was awesome and went above and beyond to look after us and make sure we were always informed and enjoyed our time as much as possible. He also has a great sense of humour to go with it!
I will certainly recommend Morocco and Kimkim tours to anyone who is looking for a great holiday destination.

Our recent 9 day tour to Costa Rica went off without a hitch! All the details were in place so that all our activities happened smoothly. We spent 2 days in San Jose going on a wonderful coffee plantation tour and visiting Peace Waterfall Gardens. Our Hotel Martino was located on the outskirts of San Jose, just 15 minutes from the airport, so we didn’t have to deal with all the traffic in San Jose.
Next we were off to a crocodile and bird tour on Rio Tarcoles, then on to Manuel Antonio staying at the Costa Verde Hotel enjoying all of its amenities, good food, and unbelievably beautiful views. We reached our final location after an hour long boat ride down the Rio Sierpe where we arrived at Drake Bay Lodge near Corcovado National Park on the Osa Peninsula. A day in the jungle seeing a tapir, a mangrove hawk, parakeets, coatis, and macaws, among other animals, made for an amazing first day in the Osa. After a delicious picnic lunch we hiked to a waterfall for a refreshing swim in its cool waters.
On our last day a beautiful ocean boat ride took us to offshore Cano Island where we snorkeled with a plethora of fish in the clear waters followed by a delicious picnic on a gorgeous beach. Costa Rica offers everything an active vacationer could want in a tropical environment.