Kimkim Trip Reviews

4.8
Based on 16,876 ratings
Read 16,876 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Morocco Grand Tour: Tangier to Casablanca via the Desert - 10 Days
Morocco | Jan 26 - Feb 6, 2019

Maria
Maria R.
The Bronx, NY | Reviewed on Mar 16, 2019
It's been a marvelous trip and highly recommend Abdellah our expert. I wasn't very specific with my travel request he planned it perfectly and more. So thank you! Everyday there was something different. It showed us beauty of Morroco and warmth of its people. We will definitely have to come back! We love our driver/Tour guide Said. He took great care of us. Took wonderful pictures. He is knowledgeable passionate about his country. We now count him as a friend. From Said and to our day... Read more

It's been a marvelous trip and highly recommend Abdellah our expert. I wasn't very specific with my travel request he planned it perfectly and more. So thank you! Everyday there was something different. It showed us beauty of Morroco and warmth of its people. We will definitely have to come back!

We love our driver/Tour guide Said. He took great care of us. Took wonderful pictures. He is knowledgeable passionate about his country. We now count him as a friend.

From Said and to our day guides who are knowledgeable and proud of their heritage and country and riad owners/managers family atmosphere it was memomarble once in lifetime experience.

Chechouan blue city was something out of a fairytale.

Volubilis brought us to ancient times. Brought to life by our guide Mohammed.

In Fes our guide Hassan showed us scope of city and we learned a lot the different craftsmanships handed down for generations and workmanship. Pottery, Looming, Carpetry, Tanneries.
The drive to Fez to Merzouga though the longest we barely noticed as we had stops on picturesque sights.

We got to interact with Barbary Monkeys. And one day experience four seasons in middle atlas.

Sahara was just magical. If you can manage spend two nights. We are forever changed by meeting family of Nomads. We also learned to play Berber instruments and music.

Souks in Market day, was a great experience.

Makarech has it's own beautiful flavor and flair. A great history 🇲🇦& Makarech lesson early morning with Makarech guide Youssef. But the highlight of Makarech is our cooking class at the Lotus Chef School. We learned to make Two salads and chicken tagine. They also showed breadmaking and thousand holes pancake and art of tea making.

I'm probably missing a lot of great experience in this review.

Friends and family are like is it really that beautiful in Morocco or just pictures. As we always look like we are having fun. I'm like yes it is. Come over!!

Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on May 02, 2019
Reading this review made my day! The whole team here at OTVoyages is thrilled to hear such great feedback, and we are incredibly grateful that you took the time out to leave us this note and share with us these lovely pictures, It was a pleasure for us showing you around our beautiful country.
We invest a significant amount of time and energy into sourcing and maintaining the quality of our service from our local suppliers, and we are glad that our driver Said did a great job, as well as...
Read more

Reading this review made my day!

The whole team here at OTVoyages is thrilled to hear such great feedback, and we are incredibly grateful that you took the time out to leave us this note and share with us these lovely pictures, It was a pleasure for us showing you around our beautiful country.
We invest a significant amount of time and energy into sourcing and maintaining the quality of our service from our local suppliers, and we are glad that our driver Said did a great job, as well as our local guides and accommodation partners. Our company aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations.

Thank you again for such a nice feedback, It means the world to us!
We look forward to welcoming you back to our beautiful country in the future.

Sincerely,
Abdellah

Jordan
Jordan | Mar 10 - Mar 14, 2019

R
robert k.
New York, NY | Reviewed on Mar 16, 2019
Guide Raed was ultra attentive and helpful. Did have some trouble with my understanding his English sometimes, but we managed just fine.
Ayass hotel was great. Again, ultra friendly and solicitous staff, wonderful room. Too bad it is so far from downtown but taxi/Uber is inexpensive.
Aicha tent camp very elegant. Again good service.
Petra guest house rooms are weird; up and down stairs to get to room. Needed guide to find our room.
Local guides in Jerash and Petra spoke English well. All we...
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Guide Raed was ultra attentive and helpful. Did have some trouble with my understanding his English sometimes, but we managed just fine.
Ayass hotel was great. Again, ultra friendly and solicitous staff, wonderful room. Too bad it is so far from downtown but taxi/Uber is inexpensive.
Aicha tent camp very elegant. Again good service.
Petra guest house rooms are weird; up and down stairs to get to room. Needed guide to find our room.
Local guides in Jerash and Petra spoke English well. All we extremely attentive and knowledgable.
Dealing with Tamara was wonderful. She was responsive, helpful and friendly.

Local specialist: Ahmad Fararjeh
Ahmad
Ahmad Fararjeh
Local specialist in Jordan | Replied on Mar 20, 2019

Dear Robert,
Thank you so much for your kind review! It was lovely having you here in the country.

We hope to have inspired you to come back to this beautiful part of the world and explore even more of the country.

All the best and thank you for traveling with Why Jordan Tours!
Tamara

costa rica
Costa Rica | Feb 19 - Mar 12, 2019

Julie
Julie D.
United Kingdom | Reviewed on Mar 15, 2019

Sylvia and her team were Absolutely Fabulous Putting up with me when I was feeling anxious and my big suitcase BRILLIANT!!!!

Local specialist: Sylvia Jurado
Sylvia
Sylvia Jurado
Local specialist in San Jose, Costa Rica | Replied on Mar 19, 2019

Glad to know that you had a fabulous trip in Costa Rica and hope that you can return and explore other destinations in near future!

Jordan in 5 Days: Amman, Jerash, Mount Nebo, Petra, Wadi Rum, and the Dead Sea
Jordan | Mar 9 - Mar 13, 2019

D
Debbie C.
Port Byron, NY | Reviewed on Mar 15, 2019

Our driver had a really strong accent and could hardly understand him. No speaker system in the car so the people in the back couldn't hear a thing.
No guides where included on this so we had to pay for local guides every where we went. (wasn't expecting the extra cost) Had I known this a head of time I would of picked a different tour.
Driver was always on time.
Driver never gave us information on a lot of the sites and had a hard time with just general questions
The Hotels where great for the most part. We enjoyed all the stops .

Local specialist: Lena Sluga
Lena
Lena Sluga
Local specialist in Amman | Replied on Mar 21, 2019
Hi Debbie, Thanks a lot for your feedback! We really value this from our travellers, as it helps us understand what we can improve on in the future. My apologies about the confusion about the guide, we should have communicated it better, however, it was mentioned in your itinerary and pointed out in an email as well. The driver is there to be on time and take you from A to B. Sometimes they give extra information, I will mention this to him of course as it obviously makes things nicer... Read more

Hi Debbie,

Thanks a lot for your feedback! We really value this from our travellers, as it helps us understand what we can improve on in the future.

My apologies about the confusion about the guide, we should have communicated it better, however, it was mentioned in your itinerary and pointed out in an email as well.

The driver is there to be on time and take you from A to B. Sometimes they give extra information, I will mention this to him of course as it obviously makes things nicer when they give a bit of background story.

Nevertheless, I am glad though that you enjoyed the stops, and hope you had an overall great time in Jordan!

All the best for your future travels!
Lena

Trip to Costa Rica
Costa Rica | Feb 13 - Feb 19, 2019

A
Angela R.
| Reviewed on Mar 15, 2019

Our trip to Costa Rica was expertly planned! We had some reservations about how to get around to different destinations and what logistically was possible to do within our travel dates. Olman our together a perfect trip that allowed for adventure, relaxation, all that you want in a vacation, but the best part is that we never needed to worry about any logistics about how to get to our destination, etc. it was all layed out for us, allowing us to truly be on vacation the whole experience. I would highly recommend working with Olman.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 20, 2019

Hi Angela,

I am very happy you had an amazing experience in Costa Rica.
I appreciate your good comments about our work, I

Trip to Nepal
Nepal | Feb 21 - Feb 25, 2019

Nikola
Nikola N.
the United Arab Emirates | Reviewed on Mar 15, 2019

Great organization from start to finish. Meals in the mountains were a little small so we had to purchase more food for each meal we had. Guides we great and helpfull only english communication wasnt the greatest. However it is a normal fact to expect when visiting tgis part of the world.

Local specialist: Sangita Bajracharya
Sangita
Sangita Bajracharya
Local specialist in Kathmandu | Replied on Mar 21, 2019
Hi Nikola, Thank you for your review, they really help us grow as local specialists. Really glad to know that you enjoyed your Nepal trip. We did not have any issues about the food during the trek until now. We are sorry that you felt the meals given to you were a little small during the trek. We will take care of this thing in the future.
Regarding the language of trekking guide, they mostly belong to the mountains who have learned English while interacting with the foreigners. We agree...
Read more

Hi Nikola,

Thank you for your review, they really help us grow as local specialists. Really glad to know that you enjoyed your Nepal trip. We did not have any issues about the food during the trek until now. We are sorry that you felt the meals given to you were a little small during the trek. We will take care of this thing in the future.
Regarding the language of trekking guide, they mostly belong to the mountains who have learned English while interacting with the foreigners. We agree they do not have the best English , only basic English but they have best knowledge about the local lifestyle and culture of the mountains.

We hope to see you back in Nepal someday :)

Best regards,
Sangita

Helambu Trek
Nepal | Mar 1 - Mar 9, 2019

Lokman
Lokman A.
Los Angeles, CA | Reviewed on Mar 15, 2019
KimKim connected us to Ngima from NMMT. We communicated via KimKim's messaging platform which was effortless. Ngima was able to answer all my queries and he did so in a timely manner. He also arranged everything for me which was really convenient. All I had to do was to book the flight. In Nepal, I did the Helambu Trek. I was accompanied by Lakhma (guide) and Pasang (porter). I only expected my guide to be able to converse in English, but Pasang could do it too and that was a bonus. Both of... Read more

KimKim connected us to Ngima from NMMT. We communicated via KimKim's messaging platform which was effortless. Ngima was able to answer all my queries and he did so in a timely manner. He also arranged everything for me which was really convenient. All I had to do was to book the flight. In Nepal, I did the Helambu Trek. I was accompanied by Lakhma (guide) and Pasang (porter). I only expected my guide to be able to converse in English, but Pasang could do it too and that was a bonus. Both of them ensured all my needs were taken care of. Overall, it was a great experience for me. I will highly recommend KimKim, NMMT and Nepal to all.

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Mar 19, 2019

Hi Lokman,
Thank you so much for taking the time to write a review for us and I am so happy to hear that you had such a good time!
Welcome back at any time!

All the best,
Ngima

Albania in a week.
Albania | Feb 24 - Mar 9, 2019

B
Bruce S.
Australia | Reviewed on Mar 14, 2019
My partner and I spent 14 wonderful days touring Kosovo and Albania. This was booked through KimKim Travel. The reason we chose KimKim was that they used a local company to organise the itinerary and the travel details. Where possible we choose locals, as they have a better understanding of their own territory and hopefully some of our money stays in the country. Our contact at KimKim was Xheni from Evasion Albanie. She was fabulous. We hired a car for the two weeks and that was also... Read more

My partner and I spent 14 wonderful days touring Kosovo and Albania.

This was booked through KimKim Travel. The reason we chose KimKim was that they used a local company to organise the itinerary and the travel details.

Where possible we choose locals, as they have a better understanding of their own territory and hopefully some of our money stays in the country.

Our contact at KimKim was Xheni from Evasion Albanie.

She was fabulous.

We hired a car for the two weeks and that was also arranged by Xheni.

Unfortunately we had an accident in Prizren and under most circumstances this would have been a disaster. However Xheni and the team at Evasion Albanie helped us through and then very quickly arranged for us to get a replacement vehicle in Tirana, our next stop.

As part of the travel arrangements we were given a Sat Nav, local mobile, an extensive touring itinerary and full size country maps.

We had a great adventure and I would recommend KimKim and Evasion Albanie if you are going to tour the Balkans.

Local specialist: Xheni Tirana
Xheni
Xheni Tirana
Local specialist in Tirana, Albania | Replied on Apr 01, 2019
Dear Bruce and Thea,
I hope you are doing well!
It was such a pleasure for me to read your review and I am very honored about this.
I am happy to know that you spent a wonderful time in Albania (my country) and Kosovo.
I am very sorry about your accident in Prizren, but fortunately it was nothing serious and thanks to God nothing happened to you. In that moment I was very concerned about you and when I spoke with Thea on the phone, she was very kind and I was very glad to hear that you were...
Read more

Dear Bruce and Thea,
I hope you are doing well!
It was such a pleasure for me to read your review and I am very honored about this.
I am happy to know that you spent a wonderful time in Albania (my country) and Kosovo.
I am very sorry about your accident in Prizren, but fortunately it was nothing serious and thanks to God nothing happened to you. In that moment I was very concerned about you and when I spoke with Thea on the phone, she was very kind and I was very glad to hear that you were fine.
Everyday me and my colleagues work to offer the best proposal trips for tourists who plan to visit our beautiful country and all the neighbors’ countries, but we will all remember all the positivity you transmit to us by messages and when meeting you in person.
My only wish is that good words and beautiful impressions travel around the world and that everyone lives here an unforgettable experience.
We thank you very much for all your suggestions, thing that we really appreciate and we will take this in consideration in the future in all the programs we will make for other tourists.
Please let me know how was your whole journey 😊.
I wish you all the best and hope one day your or your family come back and visit again Albania and Kosovo.
Sincerely,
Xheni

Highlights of Myanmar - 10 Day Tour
Myanmar | Feb 12 - Feb 22, 2019

Naresh
Naresh C.
United Kingdom | Reviewed on Mar 14, 2019

Thanks Anne for re-scheduling according to our needs - especially in light of the flight problems.

All went according to plan. All guides and drivers were helpful. We will be visiting Myanmar again with Kimkim.

Naresh and Nila

Local specialist: Anne Cruickshanks
Anne
Anne Cruickshanks
Local specialist in Mandalay, Myanmar | Replied on Mar 20, 2019

Dear Naresh & Nila- thanks for your review and happy to hear you enjoyed your time in Myanmar! Changes unexpectedly do happen with flights, so I am glad we were able to make some last minute changes to accommodate your international delay. We look forward to helping you plan your next visit here to the Golden Land!

Group departure - Manaslu Circuit Trek: Group Departures - 15 Days
Nepal | Apr 15 - Apr 30, 2019

M
Melvin D.
United Kingdom | Reviewed on Mar 14, 2019

Erin, Chhiring and the team were amazing. nothing was too much trouble and they made our trip a truly unforgettable experience. Thanks!

Local specialist: Erin Green
Erin
Erin Green
Local specialist in Kathmandu and San Diego | Replied on Mar 31, 2019

Hi Melvin, great meeting you and hearing your feedback. You guys were great to work with, and hope you can make it to this part of the world again to tackle another trek!
All the best,
Erin

Yangon & Bagan
Myanmar | Mar 2 - Mar 6, 2019

M
My Chau T.
Springfield, VA | Reviewed on Mar 14, 2019

From planning to the actual trip, we couldn’t be happier with our trip to Myanmar. Anne was a super guide, very prompt and accommodating during the planning process. The trip went smoothly, everyone in our group thoroughly enjoyed and just love Myanmar. Our local guides, Sai in Yangon and Zaw in Bagan were great, we quickly became friends in a very short period of time. We will gladly refer our friends to Anne in the future!

Local specialist: Anne Cruickshanks
Anne
Anne Cruickshanks
Local specialist in Mandalay, Myanmar | Replied on Mar 21, 2019

Thanks for the kind words, My Chau! It was fun planning this trip with you and will share your feedback with Sai and Zaw. Myanmar is a special place so I hope we have the chance to welcome you and your friends back to see a bit more (and hopefully fit in a balloon flight next time!)

7D Family Part Self Drive South Iceland
Iceland | Jul 14 - Jul 20, 2021

G
Grace V.
West Chester, PA | Reviewed on Mar 14, 2019

I booked this trip for myself and seven other women. Caroline was very helpful in developing an itinerary based on the needs of my clients. The tour guides were punctual, informative and extremely attentive. I would highly recommend kimkim and Caroline to everyone

Local specialist: Caroline Bjarnason
Caroline
Caroline Bjarnason
Local specialist in Iceland | Replied on Mar 20, 2019

Hi Grace, what great photos, so please you saw the Northern Lights :) The weather is always a challenge in Iceland, making such a trip unpredictable and a true adventure, fabulous to see blue skies behind you all. Next time maybe we can help with a trip north :) Bless, bless Caroline.

Lapland northern lights
Finland | Mar 5 - Mar 12, 2019

S
Susan M.
New York, NY | Reviewed on Mar 13, 2019

Rikka was a great guide - very knowledgeable and helpful and so full of energy! She made our two snowshoeing trips very easy and enjoyable!
Elina and Sonja tailored an itinerary exactly according to my interests and gave me very clear instructions so that I had a very smooth trip and was able to do a lot in a short period of time. When she heard that my camera was not functioning, Elina even helped to adjust it to enable me to successfully photograph the Northern Lights.

Local specialist: Elina Hutton
Elina
Elina Hutton
Local specialist in Kilpisjärvi, Finland | Replied on Mar 21, 2019

Thank you Susan. I'm glad I was able to help with the camera, and happy to know you had a great holiday. It was lovely meeting you. Greetings also from Riikka!
Elina

Group departure - Manaslu Circuit Trek: Group Departures - 15 Days
Nepal | Apr 15 - Apr 30, 2019

Neil
Neil N.
United Kingdom | Reviewed on Mar 13, 2019
Absolutely amazing experience. Erin was amazing from beginning to end. All emails answered promptly . Everything arranged seamlessly. We had to worry about nothing.
Due to adverse weather we had to cut trek short nd head to Pochara. She booked hotels , transfers excursions without wanting any payment until we got to Katmandu. Booked us into amazing hotel Temle Tree in Pochara.
Trek was incredible our Guide Cheering and Sherpa Norbu were two of the nicest men you could ever of met. Much better...
Read more

Absolutely amazing experience. Erin was amazing from beginning to end. All emails answered promptly . Everything arranged seamlessly. We had to worry about nothing.
Due to adverse weather we had to cut trek short nd head to Pochara. She booked hotels , transfers excursions without wanting any payment until we got to Katmandu. Booked us into amazing hotel Temle Tree in Pochara.
Trek was incredible our Guide Cheering and Sherpa Norbu were two of the nicest men you could ever of met. Much better prepared than the other guides. We had Ice Axe with us which was essential at times other guides had nothing.
We had many laughs and spent many happy evenings with Cheering and Norbu. Highly Highly recommend Erin and her team.

Local specialist: Erin Green
Erin
Erin Green
Local specialist in Kathmandu and San Diego | Replied on Mar 31, 2019

Hi Neil! Great to meet you and I'm so pleased to hear you had a great trek. Sometimes treks need to be amended due to Himalayan weather, so thanks for your patience, and I'm glad we found you a great alternative. I'm glad you got along with Chiring and Norbu- sounds like you had a tight, fun group.
I hope you and Mel can get out here again to tackle another mountain with us.
All the best,
Erin

Colombia's Caribbean Coast - 9 Days
Colombia | Mar 2 - Mar 10, 2019

Mo
Mo M.
San Francisco, CA | Reviewed on Mar 12, 2019
We had an amazing trip organized by Nicolás to Cartagena, Minca, and Tayrona National Park. One of our favorite experiences was touring the Bazurto in Cartagena with Chef Mely, since we were able to taste and explore the local cuisine with the help of an experienced guide. We also loved bird watching in Minca, and we even got to see a Toucan! It was so relaxing to have all of our transportation arranged ahead of time, and Nicolás was always available with a quick response whenever we needed... Read more

We had an amazing trip organized by Nicolás to Cartagena, Minca, and Tayrona National Park. One of our favorite experiences was touring the Bazurto in Cartagena with Chef Mely, since we were able to taste and explore the local cuisine with the help of an experienced guide. We also loved bird watching in Minca, and we even got to see a Toucan! It was so relaxing to have all of our transportation arranged ahead of time, and Nicolás was always available with a quick response whenever we needed to make adjustments to the schedule. The most difficult day of our trip was when we were driving from Tayrona to Cartagena due to heavy traffic caused by protests. The local Colombians were protesting because they did not currently have electricity or clean water. This obviously could not have been prevented, but I do recommend that other travelers plan for a whole day of travel if they are also making this drive. Overall, we were very happy with Nicolás and the entire Kimkim experience!

Local specialist: Nicolás Díaz
Nicolás
Nicolás Díaz
Local specialist in Colombia | Replied on May 08, 2019

Hi Mo,
Was definitely a pleasure helping you to make this trip-plan real and to show this beautiful area of Colombia. Thank's for your feedback and good comments, we'll be happy to have you back soon to explore more regions and learning more about Colombian culture!

highlights of bhutan
Bhutan | Mar 2 - Mar 7, 2019

P
patty m.
San Francisco, CA | Reviewed on Mar 12, 2019
Bas did a wonderful job of planning a fabulous week for us in Bhutan. What a beautiful country it is and we were lucky to enjoy everything in perfect weather. Our trip included some beautiful hikes away from the Tourist coaches ...they started out short and easy, through planted farm lands and worked up to the ultimate..Tigers Nest which was our reason for the visit. The challenge we had was the altitude (coming from our home in San Francisco at sea level) but our expert guide; Nomgay and... Read more

Bas did a wonderful job of planning a fabulous week for us in Bhutan. What a beautiful country it is and we were lucky to enjoy everything in perfect weather. Our trip included some beautiful hikes away from the Tourist coaches ...they started out short and easy, through planted farm lands and worked up to the ultimate..Tigers Nest which was our reason for the visit. The challenge we had was the altitude (coming from our home in San Francisco at sea level) but our expert guide; Nomgay and land pilot; Sonnam took it nice and easy. Bas chose a perfect team for us! We even fit in a nice bike ride! Our luck held as we had clear skies to admire the mighty Everest on our flight out. We highly recommend KimKim aka Wind Horse.

Local specialist: Sebastiaan Naus
Sebastiaan
Sebastiaan Naus
Local specialist in Bhutan/Netherlands | Replied on Mar 20, 2019

Dear Patty,
We are delighted to hear you had a nice experience with us in Bhutan! It was a pleasure to host your visit. So nice to see your pictures and - even better - your smiles! We hope to see you again some time in the Himalaya!
All the best and many greetings from Thimphu,
Bas.

Trip to Costa Rica
Costa Rica | Feb 9 - Feb 22, 2019

Robert
Robert C.
Atlanta, GA | Reviewed on Mar 12, 2019
Overall, our trip to Costa Rica met our expectations, aside from a small number of issues. First, the good news. Randall and the KimKim team did a great job of planning a nice itinerary, and the hotels and activities were very good. The people of Costa Rica were delightful, and we had a fun trip. We especially enjoyed the zip-lining and the white-water rafting. The toucans and monkeys at Tortuguero were awesome. Now to the issues. We had a miscommunication with Randall on the... Read more

Overall, our trip to Costa Rica met our expectations, aside from a small number of issues.

First, the good news. Randall and the KimKim team did a great job of planning a nice itinerary, and the hotels and activities were very good. The people of Costa Rica were delightful, and we had a fun trip. We especially enjoyed the zip-lining and the white-water rafting. The toucans and monkeys at Tortuguero were awesome.

Now to the issues.

We had a miscommunication with Randall on the maximum luggage weight for our internal flights. We thought the 40 lb limit was just checked luggage and that we could also carry on up to 10 additional lbs. The reality was that 40 lbs was the total weight limit, including both checked and carry-on luggage. So, we ended up having to pay for extra weight on all internal flights. Also, the airline, SANSA, told us that several tour operators had special arrangements to allow for extra weight, but that our operator was unknown to them, so we felt let down by this situation. This was not a huge issue, but it was a hassle, and could have been avoided, we feel. We did have an e-mail exchange with Randall about weight limits prior to our trip, but as far as my e-mail record shows, my question about total weight was not clearly answered.

Second, on the morning/afternoon of February 14, KimKim had planned for us to have a tour of the Hanging Bridges and La Fortuna Waterfall, plus lunch. The lunch turned out to be at the same restaurant as the dinner they had planned the night before, and it would have been nice to have a different restaurant for variety. But the real issue was that KimKim had planned for us to have a second tour that day, starting at 3:10 PM: a hike to the base of Arenal. We were really looking forward to this second event, but the problem is that by the time we had finished lunch and got back to our hotel from the first planned activity, it was almost 5 PM! Aside from being too tired from the active morning events to do a hike to Arenal, we were way too late for the second event. So, we felt that they had tried to cram in too much on this day, and it was impossible to have both excursions. The bottom line is that this day was not well thought out and we had to miss a planned (and I assume, paid-for) excursion.

Third, I want to mention that several of the planned activities during our trip involved being picked up and dropped back off by busses that made the rounds to several hotels and thus were filled with many people requiring multiple stops that take a lot of time. It would have been nice to have had private cabs or other transport so we didn't have to wait for other people (both pick-up and drop-off) at other hotels. Although we were always ready early for pick-ups, other guests were late, and so the entire bus-load got delayed. Not fun.

Finally, the KimKIm description of the food tour in San Jose was way off: the food courses that we got were far fewer that described, and we were all hungry after the tour. For examples, the description we were provided by KimKim (and which we got before deciding to purchase this tour), said we would "..try a Costa Rican-style hamburger made with delicious homemade tomato and achiote bread." We did not have a hamburger at all during our tour. Additionally, we did not have a guaro tasting nor any sangria as described in the detailed itinerary. We even asked about the sangria and the guide said that would cost extra. There were other differences as well. Our guide did tell us that he was anxious to get home for a big soccer match that evening, so perhaps we got a shortened version of the tour, and we were too tired from our international flight that morning to push back. But since this was supposed to be our dinner, we missed out on most of the food we were expecting! Our guide was nice and informative, but the tour was certainly far less than what was described.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 20, 2019
Hi Robert, It is good to hear from you and read your review about the trip you made. I appreciate all your comments and feedback, which is the best way to improve our service. I want to apologize for the bad experience on the tour that you had on Day 1, the description that we offered you is the same description the tour operator includes on their website, so I will make sure to find out with them why they didn't offer what they sell. And for the activities on February 14th, the hanging... Read more

Hi Robert,

It is good to hear from you and read your review about the trip you made. I appreciate all your comments and feedback, which is the best way to improve our service.

I want to apologize for the bad experience on the tour that you had on Day 1, the description that we offered you is the same description the tour operator includes on their website, so I will make sure to find out with them why they didn't offer what they sell.

And for the activities on February 14th, the hanging bridges tour and La Fortuna Waterfall tour has a duration of 5 hours including lunch and drop off in your hotel, so I don't understand how you arrived at the hotel until 5:00 pm that day when you supposed to be back at the hotel at 1:00 pm at the latest, and give you then enough time to rest and get ready for the 3:10 pm tour, that is the logistics that we use always for these mixed tours.

I am glad that despite those small things on your trip, you and your party had a good time in my country and we hope to have the chance to see you again in the future.

Best,
Randall

Discover Colombia's Cities & Beaches - 8 Days
Colombia | Mar 1 - Mar 9, 2019

george
george m.
Des Plaines, IL | Reviewed on Mar 12, 2019

Natalia was just awesome. She did an amazing job tailoring our whole trip and made sure we got to see the main highlights of Bogota, Medellin, Santa Marta and Cartegena . She was available at all times and accommodated all our requests. All our guides were very friendly, knowledgeable and made sure that we had the best experience from Colombia. Special shout out to our local tour guides Sharon, Eduardo and Juan.
Columbia is just incredible and vibrant, so much to see and experience; from sightseeing , hiking and relaxing beaches.

Local specialist: Natalia Rojas
Natalia
Natalia Rojas
Local specialist in Bogotá | Replied on Mar 21, 2019

Dear George.
Thank you for this feedback! It was a pleasure to plan this trip for you and to meet you here in Bogotá. You will be always welcome in Colombia.
Warm regards
Natalia

Trip to Costa Rica
Costa Rica | Mar 1 - Mar 10, 2019

C
Celeste T.
Nantucket, MA | Reviewed on Mar 12, 2019
We spent 9 days in Costa Rica. This was our first visit. Randall at Coast to Coast Adventures and kimkim helped me customize the trip so we got to experience a bit of everything- city, volcano, rainforest, and beach.
We considered renting a car and doing the driving ourselves. I am so glad that Randall gently advised us to go with a driver, instead. The roads can be pretty rough.
Randall arranged all the accommodations, and we received a booklet of vouchers upon arrival for all the hotels...
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We spent 9 days in Costa Rica. This was our first visit. Randall at Coast to Coast Adventures and kimkim helped me customize the trip so we got to experience a bit of everything- city, volcano, rainforest, and beach.
We considered renting a car and doing the driving ourselves. I am so glad that Randall gently advised us to go with a driver, instead. The roads can be pretty rough.
Randall arranged all the accommodations, and we received a booklet of vouchers upon arrival for all the hotels and activities, as well as a clear printed itinerary. Things were very well organized, and the drivers were all terrific. Every one of them showed up on time and gave us some great info about Costa Rica as well as more practical advice, such as where to eat.

We stayed at 4 different hotels. With the exception of one of them, they were lovely and comfortable. Even the sub-par hotel had a very friendly and helpful staff.

We did some hikes, visited the fabulous Tabacon Hot Springs, and went zip-lining for the first time. It was an amazing experience. The young guys at the Selvatura zip line were absolutely terrific. They calmed my jitters with their great instruction and terrific sense of humor. I felt perfectly safe, and the view was AWESOME!

Manuel Antonio National Park exceeded my expectations. I was concerned that it would be touristy and crowded. It certainly is a huge tourist attraction, and for good reason. The well maintained trails through the park make for a great way to see some fascinating wildlife. It is definitely worth it to go with a guide. And the beach at the park is fabulous. The crowds dissipate after a short while, and it is just a beautiful place to be.

Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 20, 2019

Dear Celeste,

Thank you so much for your review. It makes me happy that you and the Schicks have had a good time during your stay in my country.

You had the chance to do some of the highlights in each area you visited and I am glad you enjoyed so much each of them.

We hope to welcome you again in the future and organize a great new adventure in some other areas of Costa Rica.

Best,
Randall

SAPEK547 Cambodia cycle trip
Cambodia | Mar 3 - Mar 10, 2019

A
andrew w.
United Kingdom | Reviewed on Mar 12, 2019

We tagged a 6 day cambodia trip onto a far east excursion. .we asked for a lot and after 4 suggestions got exactly what we wanted. Great cycling and tour guides 10 out of 10.

Local specialist: Trang Tran
Trang
Trang Tran
Local specialist in Hanoi, Vietnam | Replied on Mar 20, 2019

Hi Mr Andrew,

Thank you so much for your nice feedback about recent trip to Cambodia. We are very glad to know that you are all round satisfied with our services. We hope to welcome you on your next trip to Asia soon.

Best regards
Trang

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