Kimkim Trip Reviews

4.8
Based on 17,428 ratings
Read 17,428 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Outstanding Service and Unforgettable Trip
Greece | May 27 - Jun 9, 2025

Era
Era R.
Chicago, IL | Reviewed on Aug 13, 2025
I feel so fortunate to have worked with Siena—she did an incredible job planning our trip. This was my first time traveling overseas as a single parent with my sons, and she made the process seamless from start to finish. Siena took our ages and interests into account, ensuring each part of the trip suited us perfectly. Every place we stayed offered great value, and the excursions were amazing. I especially appreciated the pre-trip Zoom meeting, where Siena walked us through the itinerary,... Read more

I feel so fortunate to have worked with Siena—she did an incredible job planning our trip. This was my first time traveling overseas as a single parent with my sons, and she made the process seamless from start to finish. Siena took our ages and interests into account, ensuring each part of the trip suited us perfectly. Every place we stayed offered great value, and the excursions were amazing.

I especially appreciated the pre-trip Zoom meeting, where Siena walked us through the itinerary, highlighted important details, and shared so many helpful recommendations and tips. Because of her expertise, I’ve already recommended KimKim to several friends who’ve asked about our trip, and I know I’ll be a returning client for future adventures.

Hotel Review
Athens Manor Houses
Athens

Spacious rooms and a central location — such a great place to stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Aug 20, 2025

Thank you so much for your heartfelt review, Era! It was truly a pleasure helping you and your boys travel together! 💛 I'm so happy you loved your trip and working with kimkim! I hope I will be able to assist you on a return trip to Greece in the future. 🇬🇷✨

Great trip , we were well taking care of and...
Vietnam | Jul 22 - Aug 6, 2025

S
Sal K.
Los Angeles, CA | Reviewed on Aug 13, 2025

Great trip ,
we were well taking care of and had a an amazing time , trip was well planned . Thanks to Camilla from Hanoi and the team at KimKim

Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Sep 05, 2025

Dear Sal,

Thank you so much for your kind words! We’re very happy to hear you had an amazing trip and felt well taken care of. I’ll be sure to share your appreciation our team.

We truly appreciate your trust and hope to welcome you back to Vietnam again in the future!

Warm regards,
Camellia

An exceptional and trustworthy team to bring your dreams of visiting Colombia to fruition!
Colombia | Jul 18 - Jul 26, 2025

Raisa
Raisa T.
Lebanon, OH | Reviewed on Aug 13, 2025
We had an amazing adventure throughout Colombia over the course of our 8 day trip. Michael did a fantastic job of creating an itinerary for us based on our specifications (tastes of culture with an emphasis on nature and birding) and the final product was a tour de force of the many riches of the country. All of our transportation occurred seamlessly and every hotel selected for us was excellent. We were met by nothing but warmth and patience by our tour guides and drivers throughout the trip... Read more

We had an amazing adventure throughout Colombia over the course of our 8 day trip. Michael did a fantastic job of creating an itinerary for us based on our specifications (tastes of culture with an emphasis on nature and birding) and the final product was a tour de force of the many riches of the country. All of our transportation occurred seamlessly and every hotel selected for us was excellent. We were met by nothing but warmth and patience by our tour guides and drivers throughout the trip grounded in a genuine pride in the country. A few notable highlights include the private tour of the Don Manolo coffee farm in Pereira and our exceptional day in Tayrona National Park with the guide, Danilso.

Michael and the KimKim team were extremely responsive in the days leading up to our trip as well as throughout the experience. We are grateful for their guidance in planning our rather complex trip and highly recommend KimKim for anyone considering a similar experience in Colombia.

Local specialist: Michael Gold
Michael
Michael Gold
Local specialist in San Agustín, Huila, Colombia | Replied on Aug 13, 2025
Dear Raisa,
Thank you so much for your wonderful words and for taking the time to share your experience! It was truly a pleasure to help you design your journey through Colombia, and I’m thrilled to hear that everything - from the nature and birding experiences to the cultural touches - met your expectations.
On behalf of myself, your guides, drivers, and the entire Chaska team, thank you for your trust and enthusiasm throughout the planning and travel process. It was a pleasure to be part... Read more

Dear Raisa,
Thank you so much for your wonderful words and for taking the time to share your experience! It was truly a pleasure to help you design your journey through Colombia, and I’m thrilled to hear that everything - from the nature and birding experiences to the cultural touches - met your expectations.

On behalf of myself, your guides, drivers, and the entire Chaska team, thank you for your trust and enthusiasm throughout the planning and travel process. It was a pleasure to be part of your adventure, and we hope to welcome you back to Colombia someday for even more discoveries.

Warm regards,
Michael

Zindel Iceland
Iceland | Aug 2 - Aug 7, 2025

D
Dave Z.
Atlanta, GA | Reviewed on Aug 13, 2025
We have used kimkim on three trips, and our experience on this trip with Guomundur (Gummi) was our best yet.
Knowledgeable, responsive and helpful - give this man a raise!
Read more

We have used kimkim on three trips, and our experience on this trip with Guomundur (Gummi) was our best yet.
Knowledgeable, responsive and helpful - give this man a raise!

Hotel Reviews
Skalatjorn
Selfoss
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Old Charm Reykjavík Apartments
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Thórsmörk Super Jeep Experience
Thórsmörk Super Jeep Experience
Iceland
Quality of Experience
Food
Lunch was promised by kimkim, tour operator knew nothing about it and did not provide. We bought some meager snacks and kimkim reimbursed us.
Guides, Drivers and Staff
Transport
Jökulsárlón Glacier Lagoon Kayaking Excursion
Jökulsárlón Glacier Lagoon Kayaking Excursion
Iceland
Quality of Experience
Guides, Drivers and Staff
The back support straps in the kayak were not secured. Very uncomfortable kayaking - should have been inspected by guide.
Transport
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

Guide was great, but the actual size of the remaining interior was disappointing and unlike the advertised photos.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 13, 2025

Can you send this to my boss? Hahah! Thank you Dave! Wow, I am flattered, but most of all, I am happy that your trip was such a success!
Shall we start planning your return? :D

Our Norway in a Nutshell vacation was very close to perfect.
Norway | Aug 6 - Aug 12, 2025

V
Vernon E.
New Brighton, MN | Reviewed on Aug 13, 2025
Our Norway in a Nutshell vacation was very close to perfect. First, the KimKim arrangements were excellent. All of the reservations were made as stated, all of the connections were very carefully arranged and it was very clear how each step took place. The KimKim app made finding schedules, producing e-tickets, etc. very easy — even for this geriatric traveler. We spent a day and one half in Oslo. We found the hop-on-hop-off bus to be an excellent way to first see all of the high points... Read more

Our Norway in a Nutshell vacation was very close to perfect. First, the KimKim arrangements were excellent. All of the reservations were made as stated, all of the connections were very carefully arranged and it was very clear how each step took place. The KimKim app made finding schedules, producing e-tickets, etc. very easy — even for this geriatric traveler. We spent a day and one half in Oslo. We found the hop-on-hop-off bus to be an excellent way to first see all of the high points and then go back and spend time at each one. One note, both here and in Bergen there are two hop-on-hop-off bus services that do not honor each others tickets but whose routes are similar (but numbered differently). The red buses with yellow writing look almost exactly the same. I have no reason to believe that one is better than the other, but it would be good if better info could be provided.
The trip to Flam on the Bergen and then the Flam railroad was awesome, a must see. Flam was great and the Fretheim Hotel was by far our favorite accommodation. The cruises on the Aurlandsfjord were fantastic, we had never seen so many waterfalls. The trip to Bergen by ship, bus and train gave us views of very impressive country side. In Bergen we also used the hop-on-hop-off bus (same bus company confusion) and got a good over view of the city. The highlight was a trip up the funicular to the top of Floyen mountain. It was raining when we got to the top but we went into the restaurant and had a nice lunch and when we had finished the fog had cleared and we had a beautiful view of Bergen. Wonderful experience. Kimkim is very meticulously supportive, but also unobtrusive.

Hotel Reviews
Scandic Torget
Bergen

Clean and comfortable, but very small room with view of an alley way. There was not a single chair of any kind in this room and it was not convenient to stay in the room to rest, check emails, etc. We went to the lobby where they had chairs but it was often crowded.

Authenticity & Character
Location
Fairly convenient to sites we wanted to see.
Staff
We only interacted at check in and check out. They seemed competent.
Cleanliness & Comfort
Buy some chairs.
Fretheim Hotel
Flåm

This is a lovely hotel with nice amenities and spectacular views.

Authenticity & Character
The information about the hotel’s history was interesting.
Location
Beautiful views of the mountains.
Staff
Everyone was very friendly and helpful.
Cleanliness & Comfort
Scandic Byporten
Oslo

This is a very good hotel. The rooms are a bit small and lack chairs. Some of us old folks need to sit down.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Small, no chairs
Activity Reviews
Depart Norway
Depart Norway
Norway

Our driver to the airport was very friendly recent emigrant to Norway who was extremely positive about his adopted country and will seek citizenship when he can.

Quality of Experience
Fjord Cruise & Seafood Dining Experience
Fjord Cruise & Seafood Dining Experience
Bergen

The venue is fascinating, and the adventure of a boat ride to a private island restaurant is exciting. Although I have not become a fan of whale tartar, the exotic variety of courses is interesting. The service is excellent, the bar is well stocked, and the owner’s recounting of his various business ventures and romantic escapades is entertaining. It is a long evening trapped at a island restaurant and dependent on the arrival of a boat home a bit later than you might have wished.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cultural Walk with a Local
Cultural Walk with a Local
Bergen

Physical limitations made it impossible to do a walking tour. Instead, your local expert agreed to provide us with an in-depth overview as well as a detailed description of what we would experience at each of the stops of the hop-on-hop-off bus route. We were thus equipped with a far richer and more detailed description of the features and characteristics of these sites than the tour operators were capable of producing.

Quality of Experience
He told us far more detail than the tour operator did.
Guides, Drivers and Staff
This young man is a great teacher.
Transport
Explore Bergen
Explore Bergen
Bergen

We enjoyed the tour of Bergen.

Quality of Experience
Ægir Viking Meal Experience
Ægir Viking Meal Experience
Flåm

This was a very nice meal, and the beer was good.

Quality of Experience
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Njardarheimr Viking Village Day Trip with Nærøyfjord Cruise & Bus Transfer
Norway

The Viking Village was interesting, but not exceptional.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Flåm
Explore Flåm
Flåm

Flam is fantastic, the highlight was the train ride down to Flam.

Quality of Experience
Edvard Munch Museum in Oslo
Edvard Munch Museum in Oslo
Oslo

Unfortunately we ran out of time and did not get to go in to the Munch museum. We will next time.

Mathallen Food Court Visit
Mathallen Food Court Visit
Oslo
Quality of Experience
Not terribly impressive.
Panoramic City Highlights by Bus
Panoramic City Highlights by Bus
Oslo

We did the hop-on-hop-off bus tour which was not exactly as described in the brochure. We did not get to the Homemkolleren ski jump - a disappointment.

Quality of Experience
Guides, Drivers and Staff
There were no guides
Transport
Self-Guided Oslo Exploration
Self-Guided Oslo Exploration
Oslo

We really enjoyed our time in Oslo, and thought that we had pretty good guidance. I would suggest that KimKim consider an alliance with one or another of the hop-on-hop-off vendors. We have found it effective in visiting cities like Oslo or Bergen or Edinburg to take a complete route on the bus to reconointer and then to stop at places of interest. We did essentially that in Oslo and Bergen and it worked well.

Quality of Experience
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Sep 03, 2025
Thank you for such a thoughtful and entertaining review, Vernon! We’re so glad your Norway in a Nutshell trip came so close to perfect — that’s exactly what we aim for. It’s great to hear the logistics ran smoothly, the app was helpful (even for the “geriatric traveler”!), and that you enjoyed everything from Flam’s waterfalls to lunch in the clouds on Mount Fløyen. We’ll definitely take your feedback on bus companies and hotel chairs to heart — and we love your sense of humor throughout. It... Read more

Thank you for such a thoughtful and entertaining review, Vernon! We’re so glad your Norway in a Nutshell trip came so close to perfect — that’s exactly what we aim for. It’s great to hear the logistics ran smoothly, the app was helpful (even for the “geriatric traveler”!), and that you enjoyed everything from Flam’s waterfalls to lunch in the clouds on Mount Fløyen.

We’ll definitely take your feedback on bus companies and hotel chairs to heart — and we love your sense of humor throughout. It was a pleasure to help with your journey, and we’d be delighted to assist with the next one whenever you’re ready.

All the best,
Alex & Nick

A trip we could only pull-off with KimKim's help
Scotland | Jul 26 - Aug 2, 2025

Mary Sue
Mary Sue H.
Ashburn, VA | Reviewed on Aug 12, 2025
Our tour of Ireland for our family of 11 was everything I hoped it would be and more. Our specialist Salome, and local specialist Marine-Heloise, were wonderful at helping us plan everything and then troubleshooting when we had to change some plans. I was able to be in touch with Kimkim while in Ireland to help us change some times and rearrange activities on the fly. We just couldn't have coordinated everything on our own, so it was so wonderful to have their knowledge, expertise, and local... Read more

Our tour of Ireland for our family of 11 was everything I hoped it would be and more. Our specialist Salome, and local specialist Marine-Heloise, were wonderful at helping us plan everything and then troubleshooting when we had to change some plans. I was able to be in touch with Kimkim while in Ireland to help us change some times and rearrange activities on the fly. We just couldn't have coordinated everything on our own, so it was so wonderful to have their knowledge, expertise, and local contacts to rely on.

Hotel Reviews
The Belvedere Hotel
Dublin

Very comfortable and spacious rooms. It's a bit far away from some of the main tourist sites but we were able to walk everywhere. Breakfast was good. Bar was ok. One of the bartenders was rude and refused to make us a martini. The next night the bar manager was there and did make us one, but would not do so according to our specifications. He insisted he had his own secret recipe and that we would love. But we really didn't love it and would have preferred the simpler version that we requested.

Authenticity & Character
It was nice enough but really didn't have any character
Location
Staff
less than helpful when asked to recommend dining locations, and one of the bartenders was rude.
Cleanliness & Comfort
It was fine. Big rooms but tight bathrooms.
Clayton Hotel Cork City
cork

Convenient location right on the edge of the tourist section. We experienced some problems though - including sidewalk and road work happening right outside the front door, which made foot and car traffic tricky. The air conditioning in the hotel rooms couldn't keep up with the summer heat, so two of our 4 rooms were unbearably hot at night. Also, two of our rooms on the back side of the hotel experienced terrible noise all night long from the homeless population that were camped out behind their rooms. They got no sleep! We were told at the front desk that they had security who would run off the homeless people if they bothered anyone, but we didn't know to ask them to do that until it was too late. Seems like if they know it's a problem for guests they would take care of it proactively. We would not stay there again and would not recommend it to anyone.

Authenticity & Character
It's just a big hotel
Location
Staff
Cleanliness & Comfort
AC not working properly - hot rooms. Loud noises at night preventing sleep,
Randles Hotel Killarney
Co. Kerry

We loved this hotel and was within walking distance of most things in Killarney. It was beautifully appointed and so comfortable. Staff were gracious and so helpful. We loved the restaurant and especially the bar. They made the best martinis we had in Ireland.

Authenticity & Character
Very European in style and beautifully appointed
Location
convenient to everything with free parking underneath the hotel
Staff
Courteous and helpful
Cleanliness & Comfort
No complaints
Activity Reviews
Falconry Adventures
Falconry Adventures
Killarney

This was a great activity for our family of 11, ranging in age from 73 to 7. Everyone got to handle the birds, and we learned so much about them.

Quality of Experience
Guides, Drivers and Staff
Kinsale Private Walking Food Tour
Kinsale Private Walking Food Tour
Kinsale

Our guide, Amanda, went above and beyond. We were not expecting her beautiful musical performance, but enjoyed it so much.

Quality of Experience
Guides, Drivers and Staff
Private Guided Tour of The Ring of Kerry
Private Guided Tour of The Ring of Kerry
Scotland

Our driver, Steven, was outstanding. He tailored the tour to suit our family so well. We couldn't have been happier.

Quality of Experience
Guides, Drivers and Staff
Transport
Booster seats were provided for the young children in our group.
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Aug 14, 2025

Hi Mary Sue,
Thank you so much for your review and sharing some photos, I especially love the ones at the falconry! 😊
I had a great time planning this trip for you and your family, and I do hope you will remember it for a long time! I'm also thrilled you had such an amazing time with your different guides!
Thank you again so much for traveling with us, and I really hope that we will be able to work together again for future trips!
All the best,
Salomé & the High Point Holidays Team

A really memorable and enjoyable experience in Vietnam! 🇻🇳
Vietnam | Aug 3 - Aug 11, 2025

O
Oliver I.
Canada | Reviewed on Aug 12, 2025
Our recent trip to Vietnam was truly a memorable and unforgettable experience. The country's culture, beautiful landscapes, and friendly people exceeded our expectations. I especially want to commend our tour guides: Khong in Hanoi, Tay Nguyen in Hue and Hoi An, and John in Ho Chi Minh City and the Mekong Delta. They were all highly professional, knowledgeable, and helped our group of 12 better understand the local culture and way of life.
A special thanks to Tay Nguyen, who went above...
Read more

Our recent trip to Vietnam was truly a memorable and unforgettable experience. The country's culture, beautiful landscapes, and friendly people exceeded our expectations.

I especially want to commend our tour guides: Khong in Hanoi, Tay Nguyen in Hue and Hoi An, and John in Ho Chi Minh City and the Mekong Delta. They were all highly professional, knowledgeable, and helped our group of 12 better understand the local culture and way of life.
A special thanks to Tay Nguyen, who went above and beyond for our group in Hue and Hoi An. He was always approachable and ready to help, from recommending local food to finding a tailor shop. He also managed to organize a unique and beautiful sunset boat ride on the Thu Bon river so we could experience the lantern festival in Hoi An, something that wasn't originally on our itinerary. That was truly a magical experience.

Among all the places we visited, I particularly loved the historical cities of Hoi An and Hue. The ancient town of Hoi An, with its traditional houses and local shops, offered a peaceful contrast to the bustling cities of Hanoi and Ho Chi Minh City. I also thoroughly enjoyed the historical sites, such as the Citadel in Hue and the Temple of Literature in Hanoi.

The only minor drawback was managing the schedule for a large group of 12 with diverse preferences. We had to cut short some historical visits to accommodate other activities like shopping, which was a bit disappointing. For future trips, a smaller group size might be more suitable to ensure everyone can enjoy the planned itinerary fully.

Overall, I highly recommend KimKim for anyone planning a trip to Vietnam. This journey was an incredible experience, and I would gladly recommend it to my friends and family.

Hotel Reviews
Roseland Sweet Hotel
Ho Chi Minh City

Well located hotel in Ho Chi Minh City. Breakfast was great and the staff was very friendly. They even prepared some lunch box for us when we had to leave the hotel early to go to the airport!

Authenticity & Character
Location
Staff
Very friendly and kind staff
Cleanliness & Comfort
Betel Garden Villas

Cozy and beautiful hotel in Hoi-An. Very good service by the staff. The bathroom drain in our room was clogged because the water took time to drain. And mosquitoes were sometimes a problem on some night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Blocked drain in the bathroom of our room
Hue Ecolodge

The AirCon was not working very well in our room and it was very hard to sleep at night. There were also ants in our towels. But the proximity of the hotel to nature was great.

Authenticity & Character
Location
Nature friendly hotel
Staff
The staff had some difficulties to understand English.
Cleanliness & Comfort
Air conditionning
Verdure Lotus Cruises

Very pleasant cruise on the Ha Long Bay! I especially enjoyed the Tai Chi class in the morning of the 2nd day of the cruise. The food was also really great!

Authenticity & Character
Nice way to explore Ha Long Bay
Location
Staff
Cleanliness & Comfort
Grand Cititel Hotel
Hanoi

Nice and clean hotel The breakfast was really great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A day trip to the fertile Mekong delta, Ben Tre
A day trip to the fertile Mekong delta, Ben Tre
Ho Chi Minh City

It was an interesting experience to navigate on the Mekong river and learn about the local life and culture. The coconut candy shop was full of nice souvenirs. The Sampan tour really brings us close to the water and allows us to see the Mekong through the eyes of the local people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An – Da Nang – flight to Ho Chi Minh City - Half day city tour
Hoi An – Da Nang – flight to Ho Chi Minh City - Half day city tour
Ho Chi Minh City

We were not able to complete all the scheduled activities on the tour because some people on our group prefered to shop.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bus was comfortable
From Hoi An – Da Nang – flight to Ho Chi Minh City
Vietnam

There was not a lot of trafic on our way to the airport.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Town Walking with Street Food Tasting  - Beach relaxing
Ancient Town Walking with Street Food Tasting - Beach relaxing
Hoi An

Hoi-An was my favorite city of our trip to Vietnam! The city kept its authentic and traditional charm and atmosphere. It is a very peaceful place filled with cozy local shops and interesting monuments. The lantern festival and the sunset on a boat on the Thu-Bon river was magical ! 🤩

Quality of Experience
Hoi-An really has its own special charm and atmosphere.
Food
Guides, Drivers and Staff
Our guide Tay Nguyen managed to organize a unique and beautiful sunset boat ride on the Thu Bon river so we could experience the lantern festival in Hoi An, something that wasn't originally on our itinerary.
Transport
Bus was comfortable
Hue City Tour, Bike to Rural Villages - Transfer to Hoi An
Hue City Tour, Bike to Rural Villages - Transfer to Hoi An
Hue

I really like the bike to rural villages activity. Our group was able to meet the local people and get a glimpse of their life. The paper flower making activity was very interesting! I really enjoyed learning about the Citadel too and the last dynasty of emperor in Vietnam.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide Tay Nguyen really did a really good job to accomodate the people in our group who didn't know how to ride a bicycle. He also knows a lot of things about his hometown Hue. He helped us better understand Vietnamese culture and local life. He also went above and beyond to satisfy our needs (from helping us find food on our way from the airport to helping us find a tailor shop!)
Transport
More cruising on the Lan Ha Bay (Verdure Lotus Cruise) - Fly to Hue
More cruising on the Lan Ha Bay (Verdure Lotus Cruise) - Fly to Hue
Vietnam

The flight was very short. Hue is a nice and cozy town.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ha Long Bay - Lan Ha  Bay welcome on board (Verdure Lotus Cruise)
Hanoi - Ha Long Bay - Lan Ha Bay welcome on board (Verdure Lotus Cruise)
Ha Long Bay

Nice way to explore Ha Long Bay The food was very good and the rooms were comfortable. I really enjoyed the tai chi class on the morning of the second day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi City Tour -  Street food tour
Hanoi City Tour - Street food tour
Hanoi

Even though the tour was delayed due to some persons in our group wanting to shop, I liked the opportunity to taste authentic Vietnamese food including Bun Cha, Hanoï's specialty dish.

Quality of Experience
Food
I really liked the Bun Cha!
Guides, Drivers and Staff
Transport
Hanoi arrival, free at your leisure
Hanoi arrival, free at your leisure
Noi Bai International Airport (HAN)

It was great to learn about the past history of Hanoï and Vietnam through the Temple of Literature and the Women Museum. I learned about Ho Chi Minh and what he did for Vietnam. Our guide Khong was very friendly and helpful. He even learned the name of the 12 persons in our group! He recommended us a good place to taste Hanoï's specialty dish: Bun Cha 😋

Quality of Experience
Guides, Drivers and Staff
Our guide Khong was very friendly and helpful. He even learned the name of the 12 persons in our group! He recommended us a good place to taste Hanoï's specialty dish: Bun Cha 😋
Transport
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Sep 05, 2025

Dear Oliver,

Thank you so much for your wonderful feedback. We’re delighted to hear that your trip to Vietnam was such a memorable experience and that our guides, especially Tay Nguyen, made your journey even more special. We truly appreciate your kind words and will make sure to share them with the team.

Your suggestion about group size is very valuable, and we’ll keep it in mind for future planning. We’re grateful for your recommendation and hope to welcome you back to Vietnam one day!

Warm regards,
Camellia

The itinerary was comprehensive and the hotel...
Iceland | Aug 2 - Aug 11, 2025

david
david s.
Memphis, TN | Reviewed on Aug 12, 2025
The itinerary was comprehensive and the hotels that were selected were all first rate --Jenny was always helpful with any questions or requests . This made the trip smooth and fun. Read more

The itinerary was comprehensive and the hotels that were selected were all first rate --Jenny was always helpful with any questions or requests . This made the trip smooth and fun.

Activity Reviews
Vatnshellir lava cave tour
Vatnshellir lava cave tour
Iceland

Fun --cool experience

Quality of Experience
Guides, Drivers and Staff
Seaside Horse Ride
Seaside Horse Ride
Iceland

Beautiful scenery -- extremely pleasant guide and overall great experience

Quality of Experience
Guides, Drivers and Staff
Jokulsarlon glacier lagoon zodiac boat tour
Jokulsarlon glacier lagoon zodiac boat tour
Iceland

Just an amazing trip and spectacular scenery with and excellent guide/boat captain

Quality of Experience
Guides, Drivers and Staff
Transport
Solheimajokull Glacier Hike
Solheimajokull Glacier Hike
Iceland

Great fun and great guide although I was surprised at how many people were signed up for the same experience - I thought it would be more private with smaller groups.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Sweden | Replied on Sep 01, 2025

David,
I'm happy to hear you had a great trip and thank you for the five stars!

We had a great time planning and going on the...
Japan | Jul 26 - Aug 3, 2025

C
Caroline S.
Manhattan, NY | Reviewed on Aug 12, 2025
We had a great time planning and going on the trip! With 8 people it was a lot of coordination! All of our travel and check-ins were seamless. My one concern was two of the tours were a lot of walking, which would have been better to known given we had flagged we were traveling with someone who was seeing impaired! Other than that we had a great experience that could not have happened without the amazing specialists at kimkim, thanks Bastien and Elizabeth! Read more

We had a great time planning and going on the trip! With 8 people it was a lot of coordination! All of our travel and check-ins were seamless. My one concern was two of the tours were a lot of walking, which would have been better to known given we had flagged we were traveling with someone who was seeing impaired! Other than that we had a great experience that could not have happened without the amazing specialists at kimkim, thanks Bastien and Elizabeth!

Activity Reviews
Kyoto Sightseeing Tour with Sake Tasting
Kyoto Sightseeing Tour with Sake Tasting
Kyoto

So fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Gion District Guided Tour
Gion District Guided Tour
Kyoto

Amazing addition, learned a lot about culture which was very interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Foodie Walking Tour at Night
Osaka Foodie Walking Tour at Night
Osaka

Amazing tour! Guide was above and beyond

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour with Senso-ji Temple
Full Day Tokyo City Tour with Senso-ji Temple
Tokyo

Truly only downside of the trip, we did a lot but wish things were communicated to us instead of just following the guide behind. There was a lot of walking and not a lot of explaining./

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Night Foodie Tour
Tokyo Night Foodie Tour
Tokyo

Probably the best part of the trip! It was a great way to keep us going our first night there and the tour guide Yuki is above and beyond- everyone should go on tours with him!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elizabeth Ei Ma

Our memorable multi generational trip to Kenya
Kenya | Jul 26 - Aug 7, 2025

Valarie
Valarie G.
Seattle, WA | Reviewed on Aug 12, 2025
Stephan planned our memorable multi generational family trip to Kenya. He kept all of our preferences and age level interests in mind. He was on call whenever we needed him and resolved minor issues immediately. Winstone our driver made the trip most pleasant - he was proactive every step of our 14 day journey and his smile and assuring presence made our memories more special. We will never forget Stephan and Winstone. Visiting the all girls boarding schools of St Monica and Immaculate... Read more

Stephan planned our memorable multi generational family trip to Kenya. He kept all of our preferences and age level interests in mind. He was on call whenever we needed him and resolved minor issues immediately. Winstone our driver made the trip most pleasant - he was proactive every step of our 14 day journey and his smile and assuring presence made our memories more special. We will never forget Stephan and Winstone. Visiting the all girls boarding schools of St Monica and Immaculate Conception were wonderful to see the beautiful dispositions of the girls eager to learn ! St. John Bosco Rehabilitation center also in Kitale had a major impact on us as it serves both boys and girls as they prepare to enter a formalized school, some of them for the first time. Jescah and Dorcas are truly doing Gods work in educating and placing children in nurturing school environments where they have the ability to succeed in a safe environment

Local specialist: Stephan Meyer-Buenau
Stephan
Stephan Meyer-Buenau
Local specialist in Kenya | Replied on Aug 18, 2025
Hi Valarie, Thank you so much for such a thoughtful and heartfelt review. It truly means a great deal. I’m delighted to hear that the trip was memorable for your family and that both Winstone and I could contribute to making it special. I’ll be sure to pass along your kind words to him, as I know he will appreciate them deeply. We’ve also carefully taken note of all the areas for improvement that came up, and we’ll make sure to implement them moving forward. Your feedback is incredibly... Read more

Hi Valarie,

Thank you so much for such a thoughtful and heartfelt review. It truly means a great deal. I’m delighted to hear that the trip was memorable for your family and that both Winstone and I could contribute to making it special. I’ll be sure to pass along your kind words to him, as I know he will appreciate them deeply.

We’ve also carefully taken note of all the areas for improvement that came up, and we’ll make sure to implement them moving forward. Your feedback is incredibly valuable to us, and it helps ensure that every journey we plan is even better.

It was a privilege to be part of this once-in-a-lifetime family experience, and I’m so glad that the visits to the schools and the Bosco project had such an impact on you. Those are indeed truly special places.

With gratitude and warm regards,
Stephan

Costa Rica - Volcano & Beaches!
Costa Rica | Jul 29 - Aug 6, 2025

D
Denise S.
Newark, NJ | Reviewed on Aug 12, 2025
We had an amazing trip to Costa Rica - 9 days/8 nites in La Fortuna for 4 and Manuel Antonio for 4. Volcano, hanging bridges, zip lining, waterfall and then onto the beach and the rain forest. Elena w/ KimKim and Serendipity Adventures were responsive, pleasant, flexible when some of our plans changed and always willing to help. I would highly recommend them for your plans to go to Costa Rica! Thank you so much!! 😍 Read more

We had an amazing trip to Costa Rica - 9 days/8 nites in La Fortuna for 4 and Manuel Antonio for 4. Volcano, hanging bridges, zip lining, waterfall and then onto the beach and the rain forest. Elena w/ KimKim and Serendipity Adventures were responsive, pleasant, flexible when some of our plans changed and always willing to help. I would highly recommend them for your plans to go to Costa Rica! Thank you so much!! 😍

Activity Reviews
Catamaran Tour with Meal
Catamaran Tour with Meal
Costa Rica

We saw whales! Great 1/2 day excursion w/ lunch. As we were on the Pacific it was a little wavy which caused some motion sickness but when we got in the water all was well. I would have spent less time looking for whales and more time in the water but overall it was a great time. Water slides were fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

A great day exploring the National Park with a very knowledgeable guide (Antonio). He had "hawk-eyes" and pointed out so many amazing animals on the walk. We ended at the beach for a relaxing dip and then lunch right in town.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Arenal/La Fortuna

an amazing day to see all that Costa Rica has to offer; my only suggestion is to split out the volcano from the hanging bridges/waterfall as it was a lot to do all 3 in the same day. Mariano was an amazing guide!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Aug 12, 2025

Dear Denise,

Thank you so much for your kind words! 🌸 I’m truly happy to hear you had an amazing time in Costa Rica and enjoyed both La Fortuna and Manuel Antonio. It was a pleasure helping you plan your adventure, and I’m glad we could make the experience smooth and enjoyable for you.

Your recommendation means a lot to me and to our team at Serendipity Adventures. We’ll be delighted to assist you again whenever you’re ready for another Pura Vida adventure!
Muchas gracias, Pura Vida!

Elena Mora
Serendipity Adventures, Costa Rica 🦥

I am so glad we hired Sandy from Kim Kim for ...
Japan | Jul 8 - Aug 2, 2025

Ian
Ian L.
Los Angeles, CA | Reviewed on Aug 12, 2025
I am so glad we hired Sandy from Kim Kim for our vacation. The service was white glove all the way. We did like 10 or so versions of the same vacation with me changing this like every week until we got the vacation we wanted. She was very patient through the process. And she even gave me really good advice and suggestions. During the vacation, we were able to get support throughout the vacation. The guides she booked were all wonderful. The accommodations were progressively amazing. Each one... Read more

I am so glad we hired Sandy from Kim Kim for our vacation. The service was white glove all the way. We did like 10 or so versions of the same vacation with me changing this like every week until we got the vacation we wanted. She was very patient through the process. And she even gave me really good advice and suggestions. During the vacation, we were able to get support throughout the vacation. The guides she booked were all wonderful. The accommodations were progressively amazing. Each one being better than the previous, and we loved all bookings. I will use her services again. for our next trip. We went for 26 days to Japan and Thailand.

Hotel Reviews
Hotel New Otani Osaka
Osaka

Great hotel and very comfortable lodgings right in the middle of the town. Walking distance to the castle.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Gate Hotel Kyoto Takasegawa by Hulic
Kyoto

5 star hotel in the middle of Kyoto. Right in the middle of the town, with easy access to the city's attractions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa

Step back in time to have an authentic old-fashioned Japanese experience. Loved the spacious room and the onsen.

Authenticity & Character
Location
Nice, picturesque mountains
Staff
Cleanliness & Comfort
Shiba Park Hotel
Tokyo

Nice accommodations. Great restaurant. I like how this hotel provides self-laundry service on every floor, though it was always busy and we couldn't use it ourselves. Great bar also.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto-Nara -Osaka
Kyoto-Nara -Osaka
Osaka

Very fun tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyama Village Tour From Kyoto
Full Day Miyama Village Tour From Kyoto
Japan

Very fun; got to do Japanese tie-dying, which was a last minute change due to another feature being unavailable. We had a blast with our tie-die. You should add this permanently to the tour. The village was fun, though far, and it gave us a unique experience. We are glad we did this tour.

Quality of Experience
Guides, Drivers and Staff
the guide was wonderful. She's a teacher and very friendly.
Transport
transport in an SUV, with comfy chairs!
Osaka Highlights Bike Tour
Osaka Highlights Bike Tour
Japan

Loved this tour. Got to eat Okonomiyaki. Most of the biking is easy, with a lot of it downhill.

Quality of Experience
Food
Okonomiyaki is the best!
Guides, Drivers and Staff
Very knowledgeable and friendly; we thought this would be worse than it was since they changed the guide at the last minute.
Transport
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Tea Ceremony in Kyoto FLOWER TEAHOUSE
Kyoto

It was fun although my least favorite of the experiences we booked. I have never been through a tea ceremony. So it's worth doing if you haven't done it before. Funny thing if you go into a regular tea place, they will do a form of this if you order matcha.

Quality of Experience
Guides, Drivers and Staff
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto

Beautiful grove, nice boat tour. I loved the tour of the temples. If you want to learn about Japanese history, this is the tour for you.

Quality of Experience
Guides, Drivers and Staff
The guide was a teacher and also knowledgable and friendly.
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Very fun! Also a very edifying experience.

Quality of Experience
Guides, Drivers and Staff
The guide was knowledgeable and friendly
Transport
Yanaka Historical Walking Tour in Tokyo's Old Town
Yanaka Historical Walking Tour in Tokyo's Old Town
Tokyo

It was fun. Not what we thought, but we liked the shrine, the city, and the cat cafe was wonderful.

Quality of Experience
The cat cafe.
Guides, Drivers and Staff
Very knowledgeable guide.
Transport
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo Highlights Day Tour with Tsukiji Outer Fish Market
Tokyo

I loved the Shibuya crossing and Parco Department store. Also we did some wonderful parks, shrines, and even the Emperor's Castle.

Quality of Experience
Guides, Drivers and Staff
Sam was amazing and very knowledgable.
Transport
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park
Tokyo

It was a cloudy day but great attractions. We got our Mt Fuji picture anyway thanks to some clever photography. Nice places to shop and eat close by. The funicular to the top of the hill was beautiful.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Aug 13, 2025
Dear Ian, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to provide you with a smooth and enjoyable experience in both Japan and Thailand. It’s especially rewarding to know that you enjoyed the personalized activities we arranged for you—such as the Tea Ceremony in Kyoto, the Osaka Highlights Bike Tour, the Full-Day Miyama Village Tour from Kyoto, and more—and that you appreciated the guidance of most of the tour guides we... Read more

Dear Ian,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to provide you with a smooth and enjoyable experience in both Japan and Thailand.

It’s especially rewarding to know that you enjoyed the personalized activities we arranged for you—such as the Tea Ceremony in Kyoto, the Osaka Highlights Bike Tour, the Full-Day Miyama Village Tour from Kyoto, and more—and that you appreciated the guidance of most of the tour guides we arranged.

We also truly value your feedback about the hotel. Your insights are incredibly helpful to us as we strive to continuously improve our services.

We hope to have the pleasure of welcoming you back on your next adventure!

Best wishes always.
Sandy

Great Grecian adventure!
Greece | Jul 28 - Aug 10, 2025

Eric
Eric C.
Chicago, IL | Reviewed on Aug 12, 2025

Gustavo, Lea and the entire kimkim team were very helpful and responsive, curating a magical 2-week Greece vacation.

Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Aug 12, 2025

Delighted to hear that it was magical Eric!

Lea and I have loved working with you, and we look forward to more family adventures in the future 🌅

Anders was very helpful each time i asked que...
Norway | Jul 20 - Jul 30, 2025

Ingrid
Ingrid D.
Atlanta, GA | Reviewed on Aug 12, 2025
Anders was very helpful each time i asked questions within the itinerary —offering options for family according to my schedule and even working around my airbnb plans i had prebooked. Due to some work projects, it took me 5 weeks to review, make revisions and decide to book, and he was always patient and never pushy. Read more

Anders was very helpful each time i asked questions within the itinerary —offering options for family according to my schedule and even working around my airbnb plans i had prebooked. Due to some work projects, it took me 5 weeks to review, make revisions and decide to book, and he was always patient and never pushy.

Hotel Reviews
Karl Johan Hotel
Oslo

Wow! This was the most beautiful hotel we have ever stayed in! I loved the location and the room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bathroom
Thon Hotel Maritim
Stavanger

Great location and easy to find from bus/train terminal

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Norge by Scandic
Bergen

Very eclectic decor and modern.

Authenticity & Character
Location
Very close to our train station exit from our Nirway in a Nutshell arrival
Staff
Helpful
Cleanliness & Comfort
Breakfast was amazing- wide range of options and even GF options I never find on travel.
Comfort Hotel Karl Johan
Oslo

Great location as it was very easy to port our luggage (family of 4) directly from the Oslo train station on our own after a transatlantic flight! The room and bathroom was really nice and quiet. Breakfast was spectacular and perfect for us to launch out into our full day.

Authenticity & Character
Interesting decor and dj themed room was cool
Location
Proximity to sentral station + walking distance to Munch museum and Opera house.
Staff
Very helpful checking in and getting bed linen sheets - we had nothing for the couch pull out
Cleanliness & Comfort
Bathroom was huge, clean and showerhead was super fine mist
Activity Reviews
The Viking Planet (Museum tickets and VR experience included)
The Viking Planet (Museum tickets and VR experience included)
Oslo

VR game was the best feature - my kids enjoyed the viking bow/arrow game. The other interactive experience was a bit hooky

Quality of Experience
Guides, Drivers and Staff
Lysefjord Safari by RIB
Lysefjord Safari by RIB
Stavanger

Book this excursion! My family (boys 10, 16) said it was highlight of trip! We had great weather, and lucky enough to spot a seal and see the famous pulpit rock + breathtaking waterfalls over 1000 ft!! Guide was very respectful and shared fascinating stories. Suits were clean, comfy. Boat was safe and fun at 45mph!

Quality of Experience
Guides, Drivers and Staff
Transport
Norsk Folkemuseum - The Open Air Museum (museum tickets included)
Norsk Folkemuseum - The Open Air Museum (museum tickets included)
Oslo

We had issues with qr code scanning but that was the only issue.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Anders Westlund
Anders
Anders Westlund
Local specialist in Kristiansand | Replied on Aug 18, 2025
Hi Ingrid, Thank you so much for taking the time to share such a thoughtful review! I’m really glad to hear that the trip worked well for you and your family — and that the mix of activities, hotels, and sightseeing fit your pace. It’s wonderful that the Lysefjord RIB was such a highlight for your boys; those kinds of experiences tend to stick! I also appreciate your feedback on the hotels and activities — it’s very helpful to know which details made a difference. It was a real pleasure... Read more

Hi Ingrid,

Thank you so much for taking the time to share such a thoughtful review! I’m really glad to hear that the trip worked well for you and your family — and that the mix of activities, hotels, and sightseeing fit your pace. It’s wonderful that the Lysefjord RIB was such a highlight for your boys; those kinds of experiences tend to stick!

I also appreciate your feedback on the hotels and activities — it’s very helpful to know which details made a difference.

It was a real pleasure helping you plan this journey, and I’m delighted it came together so well. I hope you’ll carry these memories with you for a long time — and of course, you’re always welcome back to explore more of Norway!

Warm regards,
Anders

Kate goes above and beyond
England | Aug 1 - Aug 5, 2025

Faisal
Faisal H.
Seattle, WA | Reviewed on Aug 12, 2025
Kate goes above and beyond in making sure that the travellers are kept up to date and have all their questions answered. She is prompt and very diligent. For those who are new to world travelling and do not know their way around, I think having such a thoughtful person as a pre-travel planner is helpful as it gives you the peace of mind. Read more

Kate goes above and beyond in making sure that the travellers are kept up to date and have all their questions answered. She is prompt and very diligent. For those who are new to world travelling and do not know their way around, I think having such a thoughtful person as a pre-travel planner is helpful as it gives you the peace of mind.

Hotel Review
The Covent Garden Collection
London

I was disappointed with the apartment and I made it known to Kate. I tried reaching out to the apartment owners but they never responded. They were low on stocks and should have provided decent amount for a 5 day stay. The whole building had a smell. And the location, while very fun and lively for young folks, was very noisy and difficult to sleep at night with the noise (this is something we should have been told of since we had kids).

Authenticity & Character
Location
Staff
Everything
Cleanliness & Comfort
Smell, more stock of paper towel and supplies
Activity Review
Tower of London Beefeater Welcome & Crown Jewels
Tower of London Beefeater Welcome & Crown Jewels
London

For those who are very very new to travelling outside their country and not used to using the internet to search and find their own things to do, this activity is ok. But otherwise, this was not worth it. We travel a lot around the world and often organize our own travel. With KimKim we thought we are buying something extra such as comfort, or customization and special care. But in the end, we realized that we could have planned this trip ourselves for less and the same amount of comfort. The Tower of London falls in the same category. We made the mistake of not checking very thoroughly from yelp/google reviews what this tour entails. So I'm not blaming anyone here at KimKim. I would just caution travellers - they should do their own homework first and then coordinate with a pre-travel planner.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kateryna Garkavenko
Kateryna
Kateryna Garkavenko
Local specialist in London | Replied on Aug 13, 2025
Faisal, It was truly my pleasure to work with you and your family — I genuinely wanted to make your trip to England feel extraordinary from start to finish. I’m so sorry to hear about your experience with the Covent Garden apartment. To be honest, most of our travelers have really enjoyed staying there, so it’s such a shame that the broken window let in so much noise and that the property was low on supplies. The fact that your requests weren’t promptly addressed by the owners is... Read more

Faisal,

It was truly my pleasure to work with you and your family — I genuinely wanted to make your trip to England feel extraordinary from start to finish. I’m so sorry to hear about your experience with the Covent Garden apartment. To be honest, most of our travelers have really enjoyed staying there, so it’s such a shame that the broken window let in so much noise and that the property was low on supplies. The fact that your requests weren’t promptly addressed by the owners is disappointing, and I will certainly take this into consideration when recommending it in the future.

I also appreciate your thoughts on the Tower of London experience. I truly thought it would be really interesting for the children and a memorable highlight for the whole family, and I aimed to keep the right balance of activities for both kids and adults. I completely understand that for well-traveled guests like yourselves, it may not have felt as special or customized as you were hoping. Your point about travelers doing their own homework first and then coordinating with a planner is a great reminder, and I’ll make sure to emphasize this in my planning process so each experience feels truly tailored.

Thank you again for your kind words about my communication and dedication. It means a lot to know you felt supported throughout the planning process, and I’ll carry your feedback forward to ensure future trips are even better.

Wishing you and your family plenty of amazing adventures ahead,
Kate

Thank you Gummi!
Iceland | Jul 31 - Aug 5, 2025

jacquelyn
jacquelyn P.
Newark, NJ | Reviewed on Aug 12, 2025
The trip was amazing. Gummi was super helpful with our itinerary and notes for each day. We went to his suggested restaurants-all were spot on -our favorite was the first dinner at Nardeyastofa in Stykkishólmur. The drive from Stykkisholmur around the Snaefellsnes Peninsula was spectacular!! The glacier ice cave tour with Southcoast Adventure was terrifying and beautiful and a highlight of our trip. The glacier lagoon, the puffins at Dyrhólaey the waterfalls… we never would have been able to... Read more

The trip was amazing. Gummi was super helpful with our itinerary and notes for each day. We went to his suggested restaurants-all were spot on -our favorite was the first dinner at Nardeyastofa in Stykkishólmur. The drive from Stykkisholmur around the Snaefellsnes Peninsula was spectacular!! The glacier ice cave tour with Southcoast Adventure was terrifying and beautiful and a highlight of our trip. The glacier lagoon, the puffins at Dyrhólaey the waterfalls… we never would have been able to see everything without Gummi as our guide!

Hotel Reviews
Hotel Vellir
Hafnarfjörður

Very helpful and nice staff -we loved our room. Pavel was especially helpful when we had an issue and changed our room .

Location
Very easy location for both airports and for visiting Reykjavík
Staff
Cleanliness & Comfort
Hörgsland guesthouse and cottages
Kirkjubaejarklaustur

Sweet cottage with kitchen

Authenticity & Character
Location
Cleanliness & Comfort
Bathroom was a bit small and needs a little glow up
Hótel Kvika
Sveitarfélagid Ölfus

Staff was generous and helpful

Location
Staff
Cleanliness & Comfort
Room was very small for the four of us but we made it work
Hótel Varmaland
Borgarnes

Great staff - Very helpful and accommodating-super breakfast buffet

Authenticity & Character
Beautiful location
Location
Good for exploring the west Snæfellsnes Peninsula
Staff
Cleanliness & Comfort
Stracta Apartments Orustustaðir
Kirkjubæjarklaustur

Love this off the road apartment-very clean and cozy -happy to see the coffee machine there wished we stayed longer.

Location
Good for exploring the ice lagoon and glacier
Cleanliness & Comfort
Activity Reviews
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Explore Jökulsárlón Glacier Lagoon by Zodiac Boat
Iceland

Our ride was cancelled due to high winds sorry we couldn’t have a ride but we enjoyed the lagoon anyway , had a langostine roll for lunch and got a refund -would love to try it another time

Lava Tunnel Activity
Lava Tunnel Activity
Iceland
Glacier Ice Cave Experience
Glacier Ice Cave Experience
Iceland

We had a great time with our guide-this is not to be missed!! Absolutely breathtaking

Quality of Experience
Guides, Drivers and Staff
Loves the stories -the bumpy ride and the Icelandic dance at the end
Transport
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 13, 2025

Thank you so much for the kind review Jacquelyn
I am so happy to read that the trip was such a success :)
I do hope we'll see you in Iceland again

We still have the Singapore journey The Japa...
Japan | Aug 1 - Aug 11, 2025

E
Edward M.
Brookhaven, GA | Reviewed on Aug 12, 2025
We still have the Singapore journey
The Japan portion was great
Kento, Hide and Victor were amazing. They were very attentive and knowledgeable
They were also very patient with us
Sharon was very thorough and responsive
The only suggestion I have is to remind us of the international time line
I would have factored that in and left a day earlier (US time)
That caused confusion on the first day
The bullet train from Hakone to Kyoto was great
Need to be more specific where the...
Read more

We still have the Singapore journey
The Japan portion was great
Kento, Hide and Victor were amazing. They were very attentive and knowledgeable
They were also very patient with us
Sharon was very thorough and responsive
The only suggestion I have is to remind us of the international time line
I would have factored that in and left a day earlier (US time)
That caused confusion on the first day
The bullet train from Hakone to Kyoto was great
Need to be more specific where the pickup will be
The train station is gigantic
Other than those MINOR inconveniences the trip was fantastic
We are looking forward to Singapore
We have already booked Colombia with Margarita in 2027

Local specialist: Sharon Huang
Sharon
Sharon Huang
Local specialist in Japan | Replied on Aug 14, 2025
Dear Edward
It's great to know that you've enjoyed your stay in Japan and thanks for liking our tour in general! :)
Sorry I didn't anticipate that there could be misunderstanding about the time difference... I will be more careful next time! :) Thanks for your suggestion. :)
About the train station pick-up, normally our driver will send our customers message about the pick-up time and place before the train arrives, but we didn't anticipate that you didn't check the message... Next time we...
Read more

Dear Edward
It's great to know that you've enjoyed your stay in Japan and thanks for liking our tour in general! :)
Sorry I didn't anticipate that there could be misunderstanding about the time difference... I will be more careful next time! :) Thanks for your suggestion. :)
About the train station pick-up, normally our driver will send our customers message about the pick-up time and place before the train arrives, but we didn't anticipate that you didn't check the message... Next time we will be more cautious about this and send out this message earlier. Thanks again for your understanding! :)

P.S.: You mentioned that you received a message from our guide in Singapore, but our guide told me that you didn't reply. Our guide is a bit worried because he may have something want to double confirm with you. Could you please reply to him? And please kindly note that our driver for the airport pick-up on your arrival day will message you later when the time approaching, and the driver and guide are different people.

Looking forward to having you in Singapore to start the following trip!

Greece has my heart!
Greece | Aug 1 - Aug 11, 2025

Rachel
Rachel M.
Los Angeles, CA | Reviewed on Aug 12, 2025
Wonderful trip to Greece! The trip was well planned out, communication was on point, and fit all of our needs as a family of 5! We visited Athens, Naxos, and Santorini. All accommodations were very nice and in great locations. We enjoyed all of the activities that were planned for us. We did end up making one change to our schedule once we got there and the team was able to rework our plans to fit what we wanted to do that day. Overall, the activities were a little too history based for my... Read more

Wonderful trip to Greece! The trip was well planned out, communication was on point, and fit all of our needs as a family of 5! We visited Athens, Naxos, and Santorini. All accommodations were very nice and in great locations. We enjoyed all of the activities that were planned for us. We did end up making one change to our schedule once we got there and the team was able to rework our plans to fit what we wanted to do that day. Overall, the activities were a little too history based for my younger children, but we hit the highlights and added more beach related activities on our own. The team stayed in touch throughout the trip via WhatsApp and updated us each day with any adjustments.

Hotel Reviews
Liana Beach Hotel & Spa
Naxos

Liana Beach Hotel was a gem in Naxos. We had one room for our family of 5, but everyone slept comfortably. 3 couch beds, 1 bedroom, and 2 bathrooms. We enjoyed the amenities like the pool, spa, etc. Beach chairs on the beach were nice and there are enough that you are not fighting to get a seat. Anytime of the day you could catch a lounger or two. Only note is the beach chairs are on a public beach, so it is very crowded, but it's at the far end of the beach so not as crowded as some of the other areas. Didn't feel crowded at any point at the hotel or beach.

Authenticity & Character
Location
great beach location
Staff
Cleanliness & Comfort
Ava Hotel & Suites
Athens

Ava Hotel is in a busy, touristy location, but is very quiet and comfortable accommodations. We could walk out of down and be in the heart of Plaka district. We had 2 rooms that were next to each other (not connecting). Best breakfast of the trip! Would definitely recommend for the Athens area!

Authenticity & Character
yummy breakfast
Location
very close to Acropolis and Plaka district, good location
Staff
Cleanliness & Comfort
Activity Reviews
Private Santorini Fishing Day-Trip
Private Santorini Fishing Day-Trip
Santorini

We loved this activity! The private boat tour was a nice luxury and a great way to see the island. We caught 2 fish and enjoyed a yummy lunch. Captain and Skipper were very nice, knowledgeable, and friendly with the kids.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santorini Family Tour & swimming
Santorini Family Tour & swimming
Santorini

We started with a tour of Oia. The guide walked us around, I assume so you do not get lost. However, you lost the freedom to explore as you wished. We went to the Akrotiri site, which was surprisingly more exciting than we expected. There was an another private tour guide that was very kid friendly and made it fun for the kids. Then we went to the Atlantis Experience which I think you could skip honestly. We requested more time at the beach, so we skipped something else and they dropped us off and picked us up from the beach resort.

Quality of Experience
Plans were adaptable and we got to adjust to fit the needs of our family.
Guides, Drivers and Staff
Transport
Parthenon for Kids
Parthenon for Kids
Athens

Our guide was very knowledgeable and kid friendly, but the crowds and heat killed for the vibe for the kids.

Private Delphi Day Trip with Hike
Private Delphi Day Trip with Hike
Athens

We didn't end up doing this trip. It sounded like a good idea when I was planning the trip, but I have learned from multiple vacations that a 5 hour day (or activity) is the max my family can handle. Delphi is 2.5 hours away from Athens, once we realized it would be 5 hours of round trip driving with 3 little kids, we bailed on the plan. We ended up booking a catamaran boat tour instead and it was a highlight of the trip.

Local Transfer in Athens
Greece

Transfers were well timed and professional.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Farm to table Cooking Class in Naxos
Private Farm to table Cooking Class in Naxos
Naxos

We loved the visit to Maria and Spiro's farm. We made a delicious meal together and enjoyed learning more about their culture, family, and farm. Marty and Spiro do not speak English so the driver is the translator as well. We made a yummy greek meal together, but most of the food was made beforehand, so we ate promptly. The flow was well timed, we didn't feel rushed or awkward sitting around waiting for food to cook. Our three boys (12,10,6) were able to help with the meal prep and enjoyed playing with the animals. One of the highlights of our trip!

Quality of Experience
Food
made gemista together and had a greek feast!
Guides, Drivers and Staff
Transport
Local specialist: Chris Leontopoulos

France and Monaco
France | Jul 22 - Aug 1, 2025

S
Swati S.
Ashburn, VA | Reviewed on Aug 11, 2025
We loved the Terrace Hotel. We had an amazing room with a perfect view of the Eiffel Tower.
We had a duplicate reservation at the hotel booked by Kimkim and we were over charged. I had to ask Kimkim about it and we were refunded but I think Kimkim should have carefully checked everything.
Also breakfast was an extra charge. We paid for breakfast but my daughter does not eat breakfast so that was a wasted charge. We would not had opted for the breakfast if we had a choice.
We did the...
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We loved the Terrace Hotel. We had an amazing room with a perfect view of the Eiffel Tower.
We had a duplicate reservation at the hotel booked by Kimkim and we were over charged. I had to ask Kimkim about it and we were refunded but I think Kimkim should have carefully checked everything.
Also breakfast was an extra charge. We paid for breakfast but my daughter does not eat breakfast so that was a wasted charge. We would not had opted for the breakfast if we had a choice.
We did the Murder and Mysteries of the Louvre. It was just a private tour guide and was nothing mysterious or engaging. She was very knowledgeable and made sure we got to see what we wanted. She was very nice but was very soft spoken and we could not hear her well in a crowded museum. She needs a headset devices.
Our Versailles tour was very good!
We enjoyed our food tour of Monmarte but it was not in Monmarte. Which was not a problem. We enjoyed it and liked the wine store and charcuterie stop the best.
We had timed tickets to the Eiffel Tower to the top and had a great view. We loved the dinner cruise ! So good and very nice.
Our transportation was good as well the train and flights. We liked Amboise. It was a charming city. The Vouvray wine tour was okay. It was Chablis grapes and the wines were okay…
We saw the castles on our own through Viator to see Chambord castle which was great! We went to Monaco. The transportation train and flight was well coordinated. The West End Hotel in Nice was beautiful! We enjoyed the location. We did a catamaran boat which was a very small boat.
It looks bigger in the photo. It was clean and new. Our captain was knowledgeable and we took snacks. Because of the bobbing on the water, my daughter got seasick so I recommend taking something prior to getting on this boat.
We had an issue with transportation in Nice but Kimkim was able to get another service. Overall we had a lovely trip and appreciate having Kimkim coordinate our travels, transportation and activities. I wish that Kimkim could offer personalized catered tours instead of already prepared tours on Get your Guide.

Hotel Reviews
Hotel West End
Nice

The family suite was amazing for us. The water view and small balcony was a plus. Location was great!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terrass Hotel
Paris

Rooms 604 and 406 were amazing. Very clean and spacious. Staff was outstanding!!

Authenticity & Character
Location
View of the Eiffel Tower!! Monmarte was a great area for walking and restaurants.
Staff
Cleanliness & Comfort
Activity Reviews
Private French Riviera Sunset Electric Cruise (with private transfer)
Nice

We had a very nice cruise but my daughter got seasick. The captain was great and give us history of the areas we passed. There was a lot of bobbing of the boat so take something for seasickness if you are prone to it. We took wine and snacks and enjoyed the sunset. We really enjoyed this! The photo of the boat attached to this activity is not representative of the boat we were on. It is a small catamaran that hold up to 6 people. It is small but new and clean. No cushiony seats.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Vouvray Wine Tasting Experience
Afternoon Vouvray Wine Tasting Experience
Amboise

Our guide was great! We went to 2 wineries. Chablis is the grape they grow. I thought the wines were okay. They wineries were nice. The second one was very nice to walk around

Quality of Experience
Guides, Drivers and Staff
Transport
Seine River Gourmet Dinner Cruise with Live Music
Seine River Gourmet Dinner Cruise with Live Music
Paris

We had a great table by the window. There was live music and the river cruise boat was clean and very nice. Our server was excellent. The food and wine were excellent! There was a guided tour as well of the things we passed. This was one of my favorite experiences! Kimkim got us an upgraded package so we had red and white wine and a great table.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
We used uber and it was easy
Skip-the-Line Eiffel Tower Summit Tickets
Skip-the-Line Eiffel Tower Summit Tickets
Paris

We got our tickets at the meeting spot and the guides walked us (large group) to the Eiffel Tower. They escorted us through security and then took us to the 2nd floor and then put Ilya in line for the elevator to the top. This was very helpful but there was No skip the line . We had to wait in line with everyone else. Our guide helped us get to the line.

Quality of Experience
Guides, Drivers and Staff
Transport
We took an Uber to the meeting spot
Paris Gourmet: Culinary Tour of South Montmartre
Paris Gourmet: Culinary Tour of South Montmartre
Paris

We loved our guide. This was a private tour. We met in Monmartre but the tastings were in a different area. We had coffee, then went to a wine store with charcuterie. They give you a bottle of wine with the charcuterie… our favorite. Everything was delicious! We then went to a cheese shop and tried different cheese la. We purchased some cheese. We went to a jam store and tried different spreads and then ended up at a gelato store. All was good and we enjoyed walking in different neighborhoods .

Quality of Experience
Guides, Drivers and Staff
Transport
We were able to walk to the meeting spot a few minutes from our hotel.
Versailles Essentials – Half-Day Tour
Versailles Essentials – Half-Day Tour
Paris

We had a a small group , 8 people total, good guide and a separate driver. We had a smooth entry and guided tour of Versailles with some time to visit the gardens.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Exploration around Notre Dame Cathedrale and Île de la Cité
Self-Guided Exploration around Notre Dame Cathedrale and Île de la Cité
Paris

We used the app and had to really check 4 hours prior to see if tickets were available. We were lucky to get tickets and did not have to stand in a long line. Beautiful! This was well worth seeing!

Quality of Experience
Louvre Murders & Mysteries Experience
Louvre Murders & Mysteries Experience
Paris

We had a private tour guide. There were no engaging stories or mysteries of the Louvre. She took us through the area of the old moat which was neat and she made sure we saw all the interesting things and what we wanted to see . She was very knowledgeable and nice. She was very soft spoken and hard to hear in a crowded museum. She needs to use a headsets so we can all hear. She was a great guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Chreist

Incredible 3 week trip to Bali
Indonesia | Jul 14 - Aug 1, 2025

Connolly
Connolly I.
San Jose, CA | Reviewed on Aug 11, 2025
My wife and I had an incredible 3 week trip to Bali, thanks to Yuqqa, our wonderful trip planner. From the very start, she refined the itinerary to match our interests. Her recommendations for where to go and the order to go to them were spot on. We especially enjoyed Ceningan Island (even if the boat ride there was a bit harrowing!) and Munduk. She was also quick to find great backup options whenever hotels we were interested in were booked up. During the trip she checked in daily about... Read more

My wife and I had an incredible 3 week trip to Bali, thanks to Yuqqa, our wonderful trip planner. From the very start, she refined the itinerary to match our interests. Her recommendations for where to go and the order to go to them were spot on. We especially enjoyed Ceningan Island (even if the boat ride there was a bit harrowing!) and Munduk. She was also quick to find great backup options whenever hotels we were interested in were booked up.

During the trip she checked in daily about activities and feedback, making sure everything ran smoothly. As a thoughtful touch, she even surprised us with lovely local Balinese gifts and massages during our stay.

The travel agency also arranged an outstanding driver for us, Nengah Suarma, who made every journey a pleasure. He was kind, punctual, funny, and informative, sharing local knowledge and making the travel time between activities feel like part of the adventure. We always felt safe and comfortable with Nengah.

Some of my favorite experiences were white water rafting and ATV riding in Ubud, the Sekumpul Waterfall trek, and the Sangeh monkey forest. Without their expert guidance, it would have been so difficult to coordinate local transportation or even know the best places to go.

This trip was a perfect blend of adventure, relaxation, comfort, and thoughtful planning. I can’t recommend this team enough!

Local specialist: Yuqqa Macdalena
Yuqqa
Yuqqa Macdalena
Local specialist in Bali, Indonesia | Replied on Aug 12, 2025
Hi Connolly, Wow your kind words truly made my day! 🥰 I’m so happy to hear that you and your wife had such an incredible three weeks in Bali and that the itinerary felt just right for you. I’m glad you enjoyed Ceningan Island (even with the adventurous boat ride 😄) and Munduk both are such special places! It was a joy checking in with you during the trip and making sure everything flowed smoothly. I loved being able to add those little surprises for you, it’s my way of saying thank you for... Read more

Hi Connolly,

Wow your kind words truly made my day! 🥰 I’m so happy to hear that you and your wife had such an incredible three weeks in Bali and that the itinerary felt just right for you. I’m glad you enjoyed Ceningan Island (even with the adventurous boat ride 😄) and Munduk both are such special places!

It was a joy checking in with you during the trip and making sure everything flowed smoothly. I loved being able to add those little surprises for you, it’s my way of saying thank you for trusting me with your special trip to Indonesia.

I’ll also be sure to share your praise with Nengah, he’ll be happy to know he made such a positive impact on your journey. He really is a gem, and I’m lucky to work with him.

Reading about your highlights like rafting, ATV rides, and the stunning Sekumpul Waterfall trek makes me smile, that’s exactly the balance of adventure, nature, and relaxation I hoped you’d have.

Thank you again for your trust, kindness, and wonderful feedback. I’d love to help you plan your next adventure whenever Bali (or Indonesia) calls you back! :))

Warmest greetings from Bali,
Yuqqa 🌸

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