Kimkim Trip Reviews

4.8
Based on 16,714 ratings
Read 16,714 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Pura Vida Perfection!
Costa Rica | May 4 - May 10, 2025

Liz
Liz B.
Los Angeles, CA | Reviewed on May 24, 2025
We recently returned from an unforgettable trip to Costa Rica, organized by Kimkim in collaboration with Serendipity Adventures—and we couldn’t be more impressed. From the very beginning, the planning process was smooth and highly personalized. Bryan was amazing! He truly listened to what we were looking for—adventure, nature, culture, and relaxation—and crafted the perfect itinerary. Serendipity’s attention to detail and local expertise shone through at every stop. Our guides, Alex and... Read more

We recently returned from an unforgettable trip to Costa Rica, organized by Kimkim in collaboration with Serendipity Adventures—and we couldn’t be more impressed.

From the very beginning, the planning process was smooth and highly personalized. Bryan was amazing! He truly listened to what we were looking for—adventure, nature, culture, and relaxation—and crafted the perfect itinerary.

Serendipity’s attention to detail and local expertise shone through at every stop. Our guides, Alex and Mauricio, were incredibly knowledgeable, passionate, and friendly. Every drive with Alex felt like a fascinating history lesson, and we loved that he took us to his favorite local restaurants. Pulling over to see sloths was an unexpected and unforgettable treat! Our final stop at Vista Mar was the perfect way to end the trip—watching the sunset while enjoying delicious food.

With Mauricio, our hikes and adventures were equally enriching, filled with history, personal stories, and unforgettable wildlife encounters. His local recommendations were also fantastic—we’re still dreaming about the smoothies at Red Frog!

If you’re planning a trip to Costa Rica and want a customized, immersive, and stress-free experience, I can’t recommend Kimkim and Serendipity Adventures highly enough. It was truly the trip of a lifetime!

Hotel Reviews
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Mariposa
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on May 24, 2025
Hola Liz! Wow—thank you so much for your incredibly kind and thoughtful words! It truly means the world to us to know that your journey through Costa Rica was everything you hoped for and more. It was such a pleasure working with you to create a personalized itinerary that matched your sense of adventure, love for nature, and desire to experience our culture. I'm thrilled to hear that Alex and Mauricio made such a meaningful impact on your trip—they both take great pride in sharing their... Read more

Hola Liz!

Wow—thank you so much for your incredibly kind and thoughtful words! It truly means the world to us to know that your journey through Costa Rica was everything you hoped for and more.

It was such a pleasure working with you to create a personalized itinerary that matched your sense of adventure, love for nature, and desire to experience our culture. I'm thrilled to hear that Alex and Mauricio made such a meaningful impact on your trip—they both take great pride in sharing their knowledge and love for Costa Rica, and I’ll be sure to pass along your kind words to them!

We’d be honored to welcome you back anytime for another adventure!

Pura Vida Always☀️
Bryan - Serendipity Adventures

A cultural and cuisine tour of Spain
Spain | Apr 25 - May 15, 2025

S
Scott M.
Dallas, TX | Reviewed on May 24, 2025
We really enjoyed the 21-day trip in Spain that Raquel arranged for us. We are two active older adults that have lived and traveled in Europe a number of times. We like making our own adventures.
We ask Raquel to arrange two long stays, one in Granada and the other in Leon, plus a several day car trip in the Basque country. From each location we ask Raquel to suggest several day-long adventures and make arrangements for a few special ones. All the hotels were beautiful and well located, the...
Read more

We really enjoyed the 21-day trip in Spain that Raquel arranged for us. We are two active older adults that have lived and traveled in Europe a number of times. We like making our own adventures.
We ask Raquel to arrange two long stays, one in Granada and the other in Leon, plus a several day car trip in the Basque country. From each location we ask Raquel to suggest several day-long adventures and make arrangements for a few special ones. All the hotels were beautiful and well located, the train tickets were spot on common and the individual car arrangements were perfect. I don't think we could have wished for anything better.
We recommend Kimkim travel and Espiritu for your next travel plans in Spain

Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on May 26, 2025

Hola Scott, thanks so much for taking the time to share the highlights of your trip and for your kind words! I am glad to know that you and Carolyn had a great time discovering the cultural and culinary aspects of Spain 🥰It was a pleasure creating this experience with you and hopefully, we get in touch again for future adventures x All the best, Raquel

Old folks still traveling the world with the help of KimKim
Italy | May 6 - May 19, 2025

Marcia
Marcia G.
Canada | Reviewed on May 24, 2025
My husband and I have been travelling together since 1967 and have travelled all over the world. Usually we traveled independently and I booked everything myself; even when there was no internet. However, as we have aged and are disabled we recognized the need for a private tour. I was amazed at how Anita, our local travel specialist, listened to our needs. She understood our needs and she came through with a fabulous trip that went off without a hitch. All our hotels were small boutique... Read more

My husband and I have been travelling together since 1967 and have travelled all over the world. Usually we traveled independently and I booked everything myself; even when there was no internet. However, as we have aged and are disabled we recognized the need for a private tour. I was amazed at how Anita, our local travel specialist, listened to our needs. She understood our needs and she came through with a fabulous trip that went off without a hitch. All our hotels were small boutique hotels(3-5 stars) near many restaurants so that we could access them ourselves for dinner. All hotels had elevators or were ground level. The ones in the old city centres had some old world charm but had beautiful modern bathrooms, comfortable beds and were fairly large for European hotels. I got to approve them before we finished the trip planning.
As my husband and I can't walk more than 200 metres, Anita arranged private drivers and private guides for all our site seeing and city transfers. All the cars were luxury Mercedes. All the drivers were well dressed and exceedingly polite and helpful. We had lots of interesting and fun discussions with them on long drives but that was our choice. We enjoyed talking with Luca from Palermo to Agrigento and with Stephano who took us to Modica. Piero who took care of us in Taormina was superb, a real professional. He added a lot to our trips to Mount Etna.
Our tours were all sensitive to our capabilities and our likes and dislikes. The highlights were the cooking classes outside Palermo and in Ortigia. The chefs were very knowledgeable and we had a fun time and wonderful food that we actually made! The best site seeing was at the Cathedral in Monreale and the Roman Villa Del Casale in Piazza Armerina.
The most disappointing plans were the Ape Calessino rides in Ortigia and Taormina. We thought they would be able to go in areas that cars were not allowed, but it turned out that was not the case. They were fun and unique to ride in but did not fulfil our purpose which was to go to pedestrianized areas without having to walk.
The Trip Plans app was great. We always knew who was coming to pick us up, their name and phone number and we were able to easily communicate through WhatsApp. I highly recommend KimKim and Espiritu for excellent service. Thank you for a very memorable trip.

Hotel Reviews
Hotel Casa Adele
Taormina

The room we had was very large with many windows. We had a king-size bed that was very comfortable. Our room had a very large private outdoor furnished terrace with a wonderful view. The bathroom was beautiful and very modern. There was a private garage which our drivers could pull into. This was very helpful as the street was very narrow with lots of traffic. There were many good restaurants in close proximity. The managers were very helpful and provided us with a shower seat upon request. They also had a cane to loan us. My only criticism would be to get a smart TV that we could either use Mirroring or something that would allow guests to sign into Netflix.

Authenticity & Character
The room decor was elegant
Location
Close to restaurants and pedestrianized shopping street
Staff
They were always happy to help. The breakfast staff was also very cheerful.
Cleanliness & Comfort
If you don't get the room with the private terrace there is another rooftop terrace for everyone to enjoy.
Doric Boutique Hotel
Agrigento

This hotel is world class. The grounds were exquiste. The view of the Temples and the sea were extraordinary. The restaurant had an interesting menu. The room itself was small, but attached to the room is a private plunge pool so it is hard to complain. The staff was very happy to pick us up in golf carts if we found it too long a walk. There is nothing nearby so you have to eat at the restaurant or take a cab elsewhere.

Authenticity & Character
Modern hotel focusing on being sensitive to the environment.
Location
Amazing for the view and the gardens. Not so good if you want to be independent.
Staff
Friendly and helpful
Cleanliness & Comfort
Prepare to be wowed.
Activity Reviews
Private guided visit of the Roman Villa del Casale in Piazza Armerina
Private guided visit of the Roman Villa del Casale in Piazza Armerina
Italy

Without the private guide we would not have truly appreciated this site. We have seen mosaics in other places but this villa was so impressive. Each mosaic told a different story and our guide explained them all to us and put them in context for the time. She pointed out many details that we would never have noticed.

Quality of Experience
Guides, Drivers and Staff
Transport
Sicilian Bread and Pizza in a Rustic Farmhouse
Sicilian Bread and Pizza in a Rustic Farmhouse
Italy

This was different than originally planned due to our abilities. We did not go to the Rustic Farmhouse but stayed in Ortigia. We had a snack at the market and then went through the food part of the market with the Chef, Allissia. Then she sent us back to her town villa via Velocar and we cooked and ate there. She was delightful and very knowledgeable. It was amazing how much we cooked in a short period of time. We couldn't eat all the food!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit to the Old Family Oil Mill
Visit to the Old Family Oil Mill
Italy

This was one of the highlights of the trip. We actually made cannellonis including the shells and filling. My husband is lactose intollerant and Carlo had lactose free ricotta cheese and also lactose free buffalo mozzerella for his lunch. I was able to take the walk through his farm garden but unfortunately it was too difficult for my husband . there was another couple there and we had a lot of fun with them. We made pasta as well and then we had a magnificent lunch. Carlo was a good teacher and has a beautiful home and setting for this experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on May 26, 2025

Hi Marcia! Thank you so much for your kind words.😊 It was an absolute pleasure planning this special trip for you both, and I’m so glad to hear everything went smoothly and met your expectations. Wishing you many more adventures like this ahead—and hope we have the opportunity to plan another one together in the future!
Warmest regards,
Anita

Marija is the PERFECT Travel Planner
Croatia | May 17 - May 20, 2025

Sharon M
Sharon M P.
Flagami, FL | Reviewed on May 24, 2025
Loved, loved, loved the trip Marija planned for us. We felt well taken care of each step of the way. Marija arranged for transportation and tours in Hvar and Split and through the Peljesac Pennisula and Cavtat. The hotels she selected were charming and centrally located so we could easily walk to restaurants and local attractions. She arranged a birthday dinner for my husband in Hvar, and the restaurant treated us like a queen and king. We so enjoyed biking around the back side of the... Read more

Loved, loved, loved the trip Marija planned for us. We felt well taken care of each step of the way. Marija arranged for transportation and tours in Hvar and Split and through the Peljesac Pennisula and Cavtat. The hotels she selected were charming and centrally located so we could easily walk to restaurants and local attractions. She arranged a birthday dinner for my husband in Hvar, and the restaurant treated us like a queen and king. We so enjoyed biking around the back side of the island of Hvar where we were free to explore in an unhurried way yet always having local support just a phone call away.

All of our drivers and tour guides were also well versed in the history of this wonderful country -- especially Ivana who showered us with history and antidotes of Split and all of Croatia. Ivana was a powerhouse of knowledge, energy, and enthusiasm for her country.

Marija planned the perfect holiday for us -- especially given that we had just spent the previous seven days in busy Dubrovnik with our family. Her thoughtful selections of food, tours, and transportation times allowed us to relax as well as take in the best that these areas offer. Thank you, Marija!

Hotel Review
Piazza Heritage Hotel
Split

Comfortable and beautiful hotel centrally located in Split. Highly recommend.

Authenticity & Character
Location
Staff
So helpful and kind.
Cleanliness & Comfort
Beautiful hotel.
Activity Reviews
Private Walking Tour of Split
Private Walking Tour of Split
Split

OMGosh! Ivana was amazing! She brought the history of Split to life in an energetic and enthusiastic way. I had been to Split before yet I learned so much more from Ivana than from any of my other guides. Great recommendations for dinner, too.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from Split to Cavtat via the Pelješac Peninsula, with a stop for wine tasting
Private transfer from Split to Cavtat via the Pelješac Peninsula, with a stop for wine tasting
Croatia

Wonderful winery. Met some great people from Norway there.

Local specialist: Marija Mance
Marija
Marija Mance
Local specialist in Rijeka, Croatia | Replied on May 26, 2025

Dear Shary,

Thank you so much for your lovely review, it truly means a lot! I’ll share your kind words with Ivana right away! 😊

As I mentioned before, if you ever decide to return to Croatia, there’s still so much more for you to discover - especially the amazing food and wine in Istria, and some fantastic biking routes. Just let us know, and we’d be absolutely delighted to welcome you back.

Until then, I wish you and your family all the very best!
Warm regards,
Mare

Wonderful 10 days in Norway
Norway | May 9 - May 18, 2025

Tom
Tom C.
Newark, NJ | Reviewed on May 24, 2025
While planning our Norway trip there were a few things we knew we’d like to do but decided we could use knowledgeable assistance for the details on hotels, in country travel, airport transportation, etc as well as other ideas on what to include. I’d read about KimKim and contacted them just to see what it was all about. I was connected with Alex, a country specialist. He laid out a proposed itinerary based on our input that we could change however we liked. We found the cost to be... Read more

While planning our Norway trip there were a few things we knew we’d like to do but decided we could use knowledgeable assistance for the details on hotels, in country travel, airport transportation, etc as well as other ideas on what to include.

I’d read about KimKim and contacted them just to see what it was all about. I was connected with Alex, a country specialist. He laid out a proposed itinerary based on our input that we could change however we liked. We found the cost to be reasonable and well worth it. Everything was booked and paid for before we started, which was a pleasure. We travelled three times between cities (air and train) and airport transportation were was waiting for us each time. Except for things we did on our own all events were set, we just needed to show up. We stayed in 4 hotels, all were perfect and wonderfully located. Alex and Nick explained how things work in Norway such as paying for things, making connections, directions and time from hotel to boat, etc. Alex’s personal experience with Norway and some of what we did was invaluable (eg “consider doing the hike in Rosendal to the waterfall, and bring swim stuff! (he had done this).

I am certain if I had planned this out myself we would not have had the wonderful ten days we had in Norway. One example, we wanted to be in Oslo for Norway’s Constitution Day celebration and Alex put us in a nice hotel directly on the parade route; I would not have thought to do that.
Definitely recommended!

Hotel Reviews
Quality Hotel Ålesund
Ålesund

Quality Hotel Ålesund stood out as our favorite accommodation during the trip. The rooms were spacious compared to the ones in busier cities, which was a refreshing change. The location and overall atmosphere made it very pleasant to stay there. I would happily stay there again.

Hotell Bondeheimen
Oslo

Only stayed here one night but it was nice and the staff was great. Great breakfast buffet; three kinds of brunost (brown cheese), I was in my glory!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Torget
Bergen

Great location only steps to the Fish Market and a five minute walk to Bryggen and the nearby shops, restaurants and pubs. Room was nice, and comfortable.

Authenticity & Character
Nothing really stood out but it was fine.
Location
Cleanliness & Comfort
Karl Johan Hotel
Oslo

Our stay here included Constitution Day. The KimKim team recommended this hotel as it was in the middle of the festivities and directly on the parade route, which was fantastic. They also requested our room to be in the back of the hotel since the celebrating goes into the night and we had an early flight - very thoughtful and appreciated. We didn’t have a view as we knew going in, but preferred the quiet, and the room was comfortable. Breakfast was great.

Authenticity & Character
Location
Near many of the sights and places to eat, good location for exploring Oslo.
Staff
Very helpful and friendly
Cleanliness & Comfort
We had a small room (which was our choice) but it was clean and comfortable and all we needed.
Activity Reviews
Geirangerfjord Cruise & Day Trip
Geirangerfjord Cruise & Day Trip
Norway

The Geirangerfjord Cruise & Day Trip was the highlight of our activities. It was breathtaking, and the experience was intimate with only about 45 people on the boat. Everyone seemed like-minded, appreciating the beautiful scenery, which made it a truly memorable excursion.

Private Floating Sauna Experience in Ålesund
Private Floating Sauna Experience in Ålesund
Ålesund

We enjoyed this. Nothing fancy, but ok. We’d do it again but first would see what other sauna options there might be in Alesund.

Norway in a Nutshell Day Trip
Norway in a Nutshell Day Trip
Bergen

The Norway in a Nutshell Day Trip was a bit disappointing for us. While it was a detailed tour, it felt rushed especially at the stop in Flam, where we had only 45 minutes to explore. The train, bus, and boat sequence was interesting but it was a very long day. The boat ride was crowded and more like a social event for the large tour groups rather than an exploration (to be fair, a few days earlier we had done the Geirangerfjord cruise on a much smaller boat so perhaps we were spoiled). We wish we had more time to truly enjoy the surroundings. That said, we did enjoy many aspects of the day. For someone with limited time in the area it’s a good option.

Fjord Cruise to Rosendal
Fjord Cruise to Rosendal
Bergen

We enjoyed our cruise and time in Rosendal. A highlight was the hike we did, walking from the town to Hattebergfossen Waterfall Trail, a loop trail. Beautiful.

Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Jun 02, 2025
Tom, thank you so much for your thoughtful and detailed review🤩 I'm truly glad to hear that your trip to Norway was everything you all hoped for, and more! It was a genuine pleasure helping you all get over to Norway for such a special journey, and I’m thrilled that the itinerary, accommodations, and logistics were loved👏 It’s especially rewarding to know that our local insights—like the Rosendal hike and Constitution Day planning—added meaningful experiences to your trip. I'll keep that in... Read more

Tom, thank you so much for your thoughtful and detailed review🤩 I'm truly glad to hear that your trip to Norway was everything you all hoped for, and more! It was a genuine pleasure helping you all get over to Norway for such a special journey, and I’m thrilled that the itinerary, accommodations, and logistics were loved👏

It’s especially rewarding to know that our local insights—like the Rosendal hike and Constitution Day planning—added meaningful experiences to your trip. I'll keep that in mind as I continue helping others🙌That’s exactly what we aim for: to make travel not just easy and seamless, but truly memorable.

Thank you again for choosing to work with us and for your kind recommendation. I hope we can help you plan another adventure in the future!🤙

Awesome adventures of Portugal!
Portugal | May 12 - May 23, 2025

Mike
Mike T.
Chicago, IL | Reviewed on May 24, 2025
Truly an amazing trip!! We visited many towns and villages from North of Porto to Southwest of Lagos. Spectacular views of natural beauty and friendly knowledgeable guides and people! Rita from the KimKim team was great to work with to get our literary set up. She provided quick communication and coordinated our trip. All our hotels were great with amazing breakfasts which were included. The Trip Plans app was excellent to reference and all necessary trip details, directions, and... Read more

Truly an amazing trip!! We visited many towns and villages from North of Porto to Southwest of Lagos. Spectacular views of natural beauty and friendly knowledgeable guides and people! Rita from the KimKim team was great to work with to get our literary set up. She provided quick communication and coordinated our trip. All our hotels were great with amazing breakfasts which were included.

The Trip Plans app was excellent to reference and all necessary trip details, directions, and information were readily available at our fingertips. We were able to use the "chat" function to message the Espiritu Travel team and they were very quick and helpful to respond. We had very minor issues and they addressed and expedited resolve via the "chat" function. Our guides and drivers were excellent, friendly, and over accommodating.

Guides that we worked with, all were knowledgeable, accommodating, and excellent! Natalia - Lisbon Culinary Tour, Marta David - Lisbon Tour, Emanual Maia - Porto Tour, Elana - Peneda-Geres National Park Tour (breathtaking trails and views...amazing waterfalls and small village in the National Park).

Renting a car was easy and an excellent way for us to see so many cool places! Evora, Coimbra, Alvor, Carvoeiro to name a few! Our visit to a local winery and group lunch setting under an Olive tree was wonderful! The food and hosts were excellent!

This was truly and amazing trip of a life-time and I highly recommend it to anyone one who loves history, adventure, scenic beauty, and views!

Hotel Reviews
MeraPrime Gold Design Hotel
Lisbon

Hotel was in the perfect location. The breakfast was decent with a hot and cold selection. The rooms were not very large but clean with a large bathroom. There were complimentary snacks and drinks in the refrigerator. Staff were friendly. They were very helpful when we needed a taxi to the rental car location from the hotel. Overall a great place for our first few days in Portugal.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lagos Avenida Hotel
Lagos

The hotel lobby is beautiful. The location is across the street from the drawbridge to go across to restaurants and shops. This location is in walking distance from the area that has many restaurants and shops and also the farmers market and fish market are very close as well. The rooms were small but very clean. They divided the bathroom area from sleeping area with a curtain. The set up actually reminded me of a hospital room in the United States. It was unique. Staff was frinedly. This hotel has the absolute best breakfast in an attached restaurant. They offer off a menu and there is a buffet of items. All food at this breakfast was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sapientia Boutique Hotel
Coimbra

This hotel was hard to find. It literally is down a small alley. It is a unique and beautfuil hotel. We were upgraded to a jr suite. You walk in there is a sitting area with a kitchenette then the bedroom and bathtoom were upstairs. We were very tired when we arrived and only stayed one night. The breakfast was an offer of cold and warm options. The staff was frinedly. Overall a great place but parking is difficult and it is not the easiest to get to.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Porto Centro Aliados
Porto

Perfect location in Porto. There is a restaurant in the hotel and a few just outside the door. The rooms were small but clean. We never really had a cool room, we did advise the front desk we thought the air conditioning might not be working but nothing really came of it. We did sleep with our window opened which automatically turns the air off as it was just too hot in the room. The breakfasts were a mix of cold and hot options. They were yummy. The staff was accomodating. There is a warm pool there we did not use but very pretty.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Melia Lisbon Airport
Lisbon

This hotel was very close to the airport. We stayed here our last day in Portugal. We ate dinner in the restaurant attached and it was good. The breakfast offered is in the same restaurant and has tons of options. The rooms were large and comfortable. The outlet at the bathroom that is part of the blowdryer would not let me plug in it may have been overused so I could not use my straightener but that is a petty concern. The shuttle took us to the airport pretty much on time it ran every 15 minutes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lisbon Roots, Food & Cultural Walk
Lisbon Roots, Food & Cultural Walk
Portugal

Very nice tour and walk. Natlalia took us off the beaten path to many small local extablishments. All were excellent and the proprietors were friendly and talkative.

Quality of Experience
Food
Guides, Drivers and Staff
Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

Marta was extremely knowledgable and was willing to talk about many various topics. She was very personable and knew here way around to provide us with the best experience possible!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Excursion Inside Benagil Caves
Boat Excursion Inside Benagil Caves
Portugal

Our boat tour included awesome coastal views of cliffs and beaches. The caves were amazing. Our boat operators and guides were very happy and knowledgable. They joked around alot and made everyone feel comfortable.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Porto
Guided Visit of Porto
Porto

Our guided tour was very thorough and infomative! Emanual Maia knew so much history and information. He helped us better understand Portuguese culture and life. Emanual took us to many interesting places that we would not have found on our own. Additionally, he made several restaurant recommendations and sent me links to them to explore later. Emanual was an excellent guide. He was very friendly and personal and treated us like family.

Quality of Experience
Guides, Drivers and Staff
Hiking & Cultural Excursion in Peneda-Gerês National Park
Hiking & Cultural Excursion in Peneda-Gerês National Park
Porto

The National park was beautiful! Great nature hikes to waterfalls and swimming in the pools surrounding them. Was such a great experience and totally unique and awesome! Elena did an excellent job of taking us around the park, lunch, and a walk in the local villiage. She provided great insight and information about the park and people. She even had us help plant a few tree seedlings and water them for future planting to replenish the forrest. It was a great day and well worth our time. We are so glad we did this excursion!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on May 31, 2025

Dear Mike, thank you so much for your kind review! 🥹 I'm so happy to hear you had such an amazing journey through Portugal!! It was a pleasure to be part of your adventure, and we hope to help you plan another unforgettable trip in the future! Until the next time, Rita 🥰

Our trip was very well planned by our KimKim ...
Norway | May 12 - May 17, 2025

Jennifer
Jennifer A.
Brookhaven, GA | Reviewed on May 24, 2025
Our trip was very well planned by our KimKim team! We hit all the high points and they did a great job of mixing both mine and my husband's interests. Their guidance with trains and excursions was very comforting to have! Read more

Our trip was very well planned by our KimKim team! We hit all the high points and they did a great job of mixing both mine and my husband's interests. Their guidance with trains and excursions was very comforting to have!

Activity Review
Summer Kayaking Excursion
Summer Kayaking Excursion
Flåm

I can't remember our guides name but she is from Argentina and did an AMAZING job at engaging with us and also enjoying the history and nature of it all! She was fantastic and so what this activity!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ethel Laul

Guides, adventurers and the people of Norway are wonderful.
Norway | May 8 - May 18, 2025

Pauline
Pauline M.
Atlanta, GA | Reviewed on May 24, 2025
All of our guides did a wonderful job and were very knowledgeable and helpful. We loved Aurland and our Gide there. The place we stayed was in a beautiful, tranquil spot called 21/2 Aurland. Read more

All of our guides did a wonderful job and were very knowledgeable and helpful. We loved Aurland and our Gide there. The place we stayed was in a beautiful, tranquil spot called 21/2 Aurland.

Hotel Reviews
29|2 Aurland
Aurland

This was the most beautiful place we stayed in Norway. From the owner to everyone working there you made our stay so special. We can’t wait to come back and stay longer.

Authenticity & Character
Fits lovely into the mountains and tells a story about Norway in every direction.
Location
After the larger cities this was such a peaceful place to relax and enjoy the true beauty of Norway.
Staff
The staff are special because each love and appreciate their country and take care of the land around them with organic farming.
Cleanliness & Comfort
Our room and the lodge made you feel right at home.
Karl Johan Hotel
Oslo

Perfect location for Oslo stay.

Authenticity & Character
Location
Close to everything
Staff
Cleanliness & Comfort
Radisson Blu Plaza Hotel
Oslo

Very modern hotel and clean

Authenticity & Character
Location
Right by train station
Staff
Cleanliness & Comfort
Det Hanseatiske Hotel
Bergen

Amazing location in Bergen

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experience Aurland with a Local Guide
Experience Aurland with a Local Guide
Aurland

Our guide was a very special person and we felt like friends in just a few minutes with him . As a small ground 4 he would pick us up and take us wherever we wanted to go and some places we didn’t know about.

Quality of Experience
Food
Guides, Drivers and Staff
The best
Transport
Private Oslofjord Island Hopping Nature Walk
Private Oslofjord Island Hopping Nature Walk
Oslo

The Private Oslofjord Island Hopping Nature Walk was really well organized, and our guide was very informative and sweet. It was a bit challenging with the ups and downs, so I would definitely recommend bringing a hiking stick especially for older guests. Overall, it was a great way to explore the islands and enjoy the scenery.

Food & Culture Walk
Food & Culture Walk
Bergen

The Food & Culture Walk in Bergen was enjoyable, although a bit long. The first stop had a huge cinnamon roll that seemed excessive, especially as it was too much after breakfast. I think the sequence could be improved by offering the cinnamon roll at the end so people can take it away if they're too full.

Fjord Cruise to Rosendal
Fjord Cruise to Rosendal
Bergen

The Fjord Cruise to Rosendal was the highlight of my husband’s and my part of the journey. It was quite cold, but the ferry was nice with a lovely breakfast bar. You could get a variety of hot and cold drinks, making the experience very enjoyable. The scenery was spectacular, and the weather held up beautifully!

Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Jun 02, 2025

Pauline!🥹 This is so sweet, thank you so much! It was an absolute pleasure working with y'all for this Trip! I'm thrilled to hear the 29/2 ending up being a lovely stay and that you enjoyed the substitute activities there🙌 The day trip to Rosendal is one of my absolute favorites, too, so I'm glad all went well and you loved it😁

Practical advice
Portugal | May 11 - May 20, 2025

Kristin
Kristin N.
Billings, MT | Reviewed on May 23, 2025
1. Our guide Pedro for the Biklas y Triklas bike tour in Porto was outstanding and deserves 5 gold stars. He was very knowledgeable, articulate, and expressive.
2. In Porto we might have wanted to go to the Livraria Lello, but we learned about it too late to arrange tickets. Wishing Hector had given us a list of popular destinations enjoyed by KimKim clients for each city. The website and app suggestions are vague discussions of parts of the city, not super helpful when you are in the...
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1. Our guide Pedro for the Biklas y Triklas bike tour in Porto was outstanding and deserves 5 gold stars. He was very knowledgeable, articulate, and expressive.
2. In Porto we might have wanted to go to the Livraria Lello, but we learned about it too late to arrange tickets. Wishing Hector had given us a list of popular destinations enjoyed by KimKim clients for each city. The website and app suggestions are vague discussions of parts of the city, not super helpful when you are in the middle of a trip.
3. All the arrangements of hotels and transportation were very good. We were happy will all the plans except maybe the TukTuk tour which we could have arranged on our own. Our guide was perfectly qualified, but I would just prefer some other way of learning about the city, probably at a slower pace. On our last day in Lisbon, why would we want to learn about the beginning and end points of each tram and each elevator?
4. Remind travelers to put their airpods or earbuds into the purse at the beginning of each day!! Some old people like me are still expecting audio tours to have head sets.
5. Put the travel agent emergency number into your phone contacts with the proper country code, etc, so that if there are any problems with a scheduled transfer, such as an early or late transfer from the airport outside of working hours, there will be someone to call.

Hotel Reviews
Pestana Lisboa Vintage
Lisboa

If you are expecting twin beds, mention it immediately at check in. The default sheet arrangement is to unite the beds into one large bed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Vela Guesthouse
Cascais

Really pretty hotel. Breakfasts very good, very good service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Get to know Porto by E-bike
Get to know Porto by E-bike
Porto

Loved it.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer {{start_location}} to {{end_location}}
Portugal

It worked. As you know, the transportation that gave us a headache was the train from Porto to Lisbon. Fortunately the strike was over, but we wasted a lot of time going early to the station. Nothing anyone could do about it.

Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Experience in Porto
Foodie Experience in Porto
Porto

This was very enjoyable. Guide was very good.

Quality of Experience
Food
Great variety. Well presented.
Guides, Drivers and Staff
Transport
We walked.
Guided Tuk-Tuk Tour
Guided Tuk-Tuk Tour
Portugal

Lisbon is a very large and fascinating city. Also very congested with cars and tourists. After taking the TukTuk tour I realized that I needed a slower pace and more information about each historical site. I guess it would be fine for an amusing ride and overview.

Quality of Experience
Guides, Drivers and Staff
Transport
Sintra Heritage Hike: Hidden Secrets
Sintra Heritage Hike: Hidden Secrets
Portugal

Our guide was very personable and knowledgeable. I think his name was Felixberto, but now I find that my Trip Plan has disappeared from the app, so I am not sure of the spelling. We enjoyed the hike and the beautiful park. The crowds in Pena Palace were pretty bad. Our guide did cut the day short, however, since we started heading back to the hotel at 1pm. Fine with us since it was raining a bit.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hector Molina
Hector
Hector Molina
Local specialist in Madrid | Replied on May 26, 2025

Dear Kristin,
Thank you so much for your thoughtful feedback!
We're thrilled to hear how much you enjoyed the bike tour. We also appreciate your suggestions regarding clearer destination highlights, audio gear reminders, and improved access to our support. These insights are incredibly helpful and will guide us in refining the experience for future travelers. We're so glad you were happy with the hotels and transportation, and we hope to welcome you on another journey soon!

Warm regards,

The trip and individual guides were excellent...
Spain | Apr 27 - May 11, 2025

S
Steve A.
Los Angeles, CA | Reviewed on May 23, 2025
The trip and individual guides were excellent.
1. Camino passports: it would have been nice to have been referred to a website to obtain these in advance. Several of our fellow travelers did this. We were able to get passports in Porto from the cathedral after doing some research.
2. Hotels: In general, they were quite acceptable with those in Lisbon and Santiago de Compostela being exceptional. The hotel across the tracks from the train station in Padron was our least favorite as it was...
Read more

The trip and individual guides were excellent.
1. Camino passports: it would have been nice to have been referred to a website to obtain these in advance. Several of our fellow travelers did this. We were able to get passports in Porto from the cathedral after doing some research.
2. Hotels: In general, they were quite acceptable with those in Lisbon and Santiago de Compostela being exceptional. The hotel across the tracks from the train station in Padron was our least favorite as it was well out of the way of the Camino and understaffed. We opted to go to town as a group for dinner.
3. Trip planning: I would most strongly recommend adding a day after the arrival in Santiago de Compostela to attend the mass and tour the town on the day after completing the walk. That was a big missing part for Sidney and me.

Activity Reviews
Lisbon Fado Dinner Experience
Lisbon Fado Dinner Experience
Spain

Touristy

Quality of Experience
Hard to find since cabs can't get to the entrance.
Food
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Guide was extremely knowledgeable and shared his personal experience without overloading us with facts.

Dinner With Locals at a Local Home
Dinner With Locals at a Local Home
Lisbon

The best experience in Lisbon. Our host opened her home to us as if we were family, and her dinner and wine selections were excellent.

Private Day Excursion: Sintra, Cascais & Estoril
Private Day Excursion: Sintra, Cascais & Estoril
Portugal

I don't remember anything in particular that stands out.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Excursion to Douro Valley:  Wine Tasting & River Cruise
Day Excursion to Douro Valley: Wine Tasting & River Cruise
Porto

Good tour of the wineries. Great lunch at the last one on the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on May 29, 2025

Dear Steve, thank you for your thoughtful feedback! I'm thrilled to hear you had an excellent trip overall and enjoyed the guides and many of the accommodations. We really appreciate your suggestions and absolutely take that into consideration for future itineraries. Thank you again for traveling with us, it was a pleasure to be part of your Camino experience! All my best, Rita 😊

Pauline was a dream to work with…..
Scotland | May 13 - May 19, 2025

Maggie
Maggie G.
Jacksonville, FL | Reviewed on May 23, 2025
Pauline was a dream to work with. Helping us revise and squeeze in destinations we were interested in.
Holister who picked us up at the airport after a delay was informative and very professional
Our trip around Skye was amazing and Stewart was a fabulous driver— he managed our trip expertly and avoided crowds. Timberbush Tours
The sequencing of our self guided yours allowed us ample time to fit everything in The hotels and our rooms were fabulous None of the above would have... Read more

Pauline was a dream to work with. Helping us revise and squeeze in destinations we were interested in.
Holister who picked us up at the airport after a delay was informative and very professional
Our trip around Skye was amazing and Stewart was a fabulous driver— he managed our trip expertly and avoided crowds. Timberbush Tours

The sequencing of our self guided yours allowed us ample time to fit everything in

The hotels and our rooms were fabulous

None of the above would have happened without Paulines attention yo our needs and attention to detail

Hotel Reviews
Hotel Colessio
Stirling

Great location great amenities

Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Hotel du Vin & Bistro Edinburgh
Edinburgh

Great hotel. Cute and charming

Authenticity & Character
Location
Staff
Cleanliness & Comfort
P
Rusacks St Andrews
St Andrews

Perfect location — roof top nar exceptional— pub and dinning was awesome

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Oban Bay Hotel
Oban

Great location- cute bar overlooking the bay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mercure Inverness hotel
Inverness

Centrally located

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Culloden Battlefield Visitor Centre tickets
Culloden Battlefield Visitor Centre tickets
Inverness
Boat Ride Around the Canal & Loch Ness including a Visit to Urquhart Castle
Boat Ride Around the Canal & Loch Ness including a Visit to Urquhart Castle
Scotland
Isle of Skye Daytrip from Inverness
Isle of Skye Daytrip from Inverness
Inverness

So much easier to have a driver for the day so we both could enjoy the amazing island

Quality of Experience
Guides, Drivers and Staff
Stewart was amaxing
Transport
Stewart was a great driver
Blair Atholl Tour at Blair Atholl Distillery
Blair Atholl Tour at Blair Atholl Distillery
Pitlochry
Edinburgh Castle Tickets
Edinburgh Castle Tickets
Edinburgh
Boat tour from Oban - see the coast of Mull
Boat tour from Oban - see the coast of Mull
Oban
Oban Distillery Tour
Oban Distillery Tour
Oban
Stirling Castle Tickets
Stirling Castle Tickets
Scotland
Local specialist: Pauline Mathieu
Pauline
Pauline Mathieu
Local specialist in UK & France | Replied on May 26, 2025

Thank you so much for this amazing review, Maggie!!! 😍 I'm absolutely thrilled to hear that you and Jim had such a fantastic time in Scotland.

Timberbush really is the best, aren’t they? 😉

I’m already looking forward to creating another unforgettable experience for you both!

Shona was wonderful! She was always responsiv...
Japan | Mar 13 - Mar 31, 2025

S
stephanie l.
Seattle, WA | Reviewed on May 23, 2025

Shona was wonderful! She was always responsive and we really liked the itinerary she planned. Shona planned a great trip that my husband and I and our kids age 5 and 8 enjoyed.

We had two exceptional tour guides this trip. Fumi in Kanazawa and Nao in Osaka. Highly recommend these guides.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on May 24, 2025

Hi Stephanie,

Thank you so much for taking the time to write and submit the review — I really appreciate it! I’m so glad to hear that you and your family enjoyed the trip, and it means a lot to me that the itinerary worked well for everyone, especially with your kids.

I’m also thrilled to hear that Fumi and Nao made such a positive impression — I’ll be sure to pass along your kind words to them!

Wishing you and your family many more wonderful adventures ahead, and I hope to help you again in the future.

Warmly,
Shona

Trip was one of a lifetime! Planning includin...
Greece | May 10 - May 19, 2025

M
Marlin H.
Chicago, IL | Reviewed on May 23, 2025
Trip was one of a lifetime! Planning including transportation and guides were really good. Will mention a couple challenges later. Appreciated the planning by Angela to have our group of six mostly to ourselves. The only time we have a larger group was at Athens, Kronoss and Corinth but was only 14 folks usually. Guides all very knowledgeable and catered to any slight changes or provided options.
The individualized boutique hotels were absolutely wonderful. Only challenge from time to time...
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Trip was one of a lifetime! Planning including transportation and guides were really good. Will mention a couple challenges later. Appreciated the planning by Angela to have our group of six mostly to ourselves. The only time we have a larger group was at Athens, Kronoss and Corinth but was only 14 folks usually. Guides all very knowledgeable and catered to any slight changes or provided options.
The individualized boutique hotels were absolutely wonderful. Only challenge from time to time were the steps to get to the enjoyable hotel rooms. Santorini biggest challenge. But oh, the reward of the Elite Rooms! The tours of Athens and Corinth were wonderful, local food suggestions from hotels or local folks were all wonderful.
The hotel in Athens was nice and quiet but was so isolated on small street our transportation vans had a hard time getting down the street. Glad we didn't have to drive.
Got to experience the Sahara sandstorm one day! Fun but for the Cretans a challenge.
Wonderful experience the final evening with the Greek Cooking class and eating the food and tasting the wine! And oh, the wine, cheese, yogurt, baklava, figs, olives - What can we say! Thanks Angelia!! Would let you plan our next trip somewhere in this world!!

Hotel Reviews
Oniro City
Athens

Location Was on small street and a bit of a walk to get to downtown eateries

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Elite Suites Oia
Santorini

Fabulous - Steps up and down were a challenge for some folks!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Artion City Boutique Hotel
Iraklio

Only challenge the ran out of water one morning but they accommodated us by giving a room to shower!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
SanSal Boutique Hotel
Chania

Picked gem here Angela! A good final two nights - on water, near downtown, wonderful breakfast everything!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Jun 01, 2025

Hey you!

Thank you so much for sharing your feedback on your experience in Greece.
"Trip was one of a lifetime!". This phrase is the best thing I can read from a guest who has traveled with us.
I am super happy to know that you had a great time here with us.
I know some hotels are challenging to get to, but as you said, the views usually pay off!
I would truly love to see you all coming back to Greece.
There are so many more places I would like to show you, and that I am sure you will love.
Until your next visit, take care and safe travels!

Angela & the GA Trips team

30th Anniversary Portugal Trip
Portugal | May 10 - May 21, 2025

THERESA
THERESA G.
Clifton Park, NY | Reviewed on May 23, 2025
We contacted KimKim for our 30th anniversary trip to Portugal, and we were connected with Pedro. From the beginning, Pedro offered us so many options for our trip, and after we selected our likes, and let him know our dislikes, he crafted an itinerary that perfectly matched our criteria. From the private walking tour in Lisbon with Nadia (who was wonderful), to the Fado dinner, which we truly enjoyed, to the private driver Rui, who kept us entertained on our day trip to Sintra, all of it... Read more

We contacted KimKim for our 30th anniversary trip to Portugal, and we were connected with Pedro. From the beginning, Pedro offered us so many options for our trip, and after we selected our likes, and let him know our dislikes, he crafted an itinerary that perfectly matched our criteria. From the private walking tour in Lisbon with Nadia (who was wonderful), to the Fado dinner, which we truly enjoyed, to the private driver Rui, who kept us entertained on our day trip to Sintra, all of it was just wonderful. Rui also drove us to Porto with stops along the way and we were happy to have the same drive for both days. Pedro and his team checked in with us often, ensuring we were enjoying ourselves and answering any questions we had. We had a small issue upon check-in in Porto and we contacted Pedro and his team and the issue was resolved in less than 10 minutes. Our walking tour in Porto with Andres was great, and all of the little anniversary surprises along the way were so incredible appreciated. Pedro also provided us with a self-guided itinerary for Sao Miguel and the sights we saw were truly amazing. There is not enough praise we can heap on Pedro and his team for taking care of us and truly making our 30th anniversary truly spectacular.

Hotel Review
Hotel Britania Art Deco
Lisbon

We loved this hotel!!!!! This is probably in our top three (maybe even top two) hotels we have ever stayed in. When we left this hotel for Porto, and checked into the hotel there, we kept saying "it's not the Britania"! Our room was spacious, and well appointed. The dining room area, and the bar area were cozy and homey. But it is the staff that makes this hotel what it is. Every morning, the dining room staff remembered I requested almond milk and automatically brought it out to me, they remembered our names, and that it was our 30th anniversary. They were so kind and helpful. It truly was an absolute delight to stay at this hotel.

Authenticity & Character
The charm of this hotel, the history of it and how cozy and homey it feels.
Location
The location is perfect for exploring Lisbon. Very walkable to everywhere you want to go.
Staff
I cannot say enough good things about the staff of this hotel. They are truly wonderful and go above and beyond.
Cleanliness & Comfort
The room was large and comfortable, as was the bed. It was very clean and had everything we needed.
Local specialist: Pedro Luis
Pedro
Pedro Luis
Local specialist in Lisbon | Replied on May 26, 2025
Dear Theresa,
Thank you so much for your kind and thoughtful review.
I am super happy to hear that your 30th anniversary trip to Portugal was everything you had hoped for - and more. It was truly our pleasure to help craft a journey that reflected your interests and celebrated such a special milestone in your lives.
It’s always our goal to make sure our travelers feel cared for and supported throughout their journey, so thank you for recognizing the prompt assistance you received. Your kind...
Read more

Dear Theresa,
Thank you so much for your kind and thoughtful review.
I am super happy to hear that your 30th anniversary trip to Portugal was everything you had hoped for - and more. It was truly our pleasure to help craft a journey that reflected your interests and celebrated such a special milestone in your lives.
It’s always our goal to make sure our travelers feel cared for and supported throughout their journey, so thank you for recognizing the prompt assistance you received. Your kind words are the greatest reward for the work we do.
Wishing you many more years of love, adventure, and wonderful travels ahead!
Your Friend in Portugal - Pedro

This was an awesome trip. As I’ve been tellin...
Greece | May 10 - May 19, 2025

T
Tobias L.
Greece | Reviewed on May 23, 2025
This was an awesome trip. As I’ve been telling people since we are home “my heart is full (everything went very smoothly), my head is full (many historical details/dates, Greek mythology etc.), my belly is full ( loved the Greek food) but my body is tired! (Good tired). I would echo Keith/Phyllis's review concerning the guides. Four of us wear hearing aids which at times was difficult to hear, especially women’s voices which are higher pitched making it more difficult to understand. But... Read more

This was an awesome trip. As I’ve been telling people since we are home “my heart is full (everything went very smoothly), my head is full (many historical details/dates, Greek mythology etc.), my belly is full ( loved the Greek food) but my body is tired! (Good tired). I would echo Keith/Phyllis's review concerning the guides. Four of us wear hearing aids which at times was difficult to hear, especially women’s voices which are higher pitched making it more difficult to understand. But overall just an amazing trip. Thanks for accommodating our requests. You’re the best!

Hotel Review
SanSal Boutique Hotel
Chania

Beautiful view of the water and very homey.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Review
The Real Cretan Cooking Experience
The Real Cretan Cooking Experience
Chania

When I initially saw this scheduled I wasn’t real excited about this. But the experience was wonderful and I’m glad I got to do this. Our driver/guide was very good and the family as well. And we had fun getting to know and interact with the other people.

Quality of Experience
Food
Guides, Drivers and Staff
See Phyllis’s comments about the one guide.
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on May 23, 2025

Yeia sou Toby,

Thank you for sharing your feedback.
I'm really excited to know that you have been talking about the your trip to Greece, an that you are overall full! Being full and tired after returning from a trip is exactly how it should be!
I have noted your Phyllis's and your feedback about the guide.
We will see how this can be fixed.

It was a real pleasure working with you on this trip.
Hope to see you coming back soon. 🙂

Best regards,
Angela and the GA Trips team

Tatiana was fantastic - very responsive and a...
Scotland | May 8 - May 16, 2025

T
Thomas C.
Memphis, TN | Reviewed on May 23, 2025

Tatiana was fantastic - very responsive and able to help with issues that came up during the trip. Would recommend her and KimKim to everyon

Local specialist: Tetiana Smal
Tetiana
Tetiana Smal
Local specialist in London | Replied on May 26, 2025

Dear Thomas,

Thank you so much for your kind words! I'm really glad I could be there to support you throughout the journey.
It was a real pleasure being part of your trip, and I truly hope the memories from this adventure stay with you for a long time to come.
Wishing you all the best in your future travels — and perhaps even a return to Scotland one day!

Warm regards,
Tatiana

A magical trip through Northern Morocco
Morocco | May 15 - May 21, 2025

Len
Len A.
United Kingdom | Reviewed on May 23, 2025
Brenda and I are experienced international travelers and now as retirees we made this 1st time decision to use a travel agency service with an assigned driver and the trip planned for us. The 7 days in Northern Morocco were rewarding, well planned, informative and flexible as we went through the 7 days. Our driver, Soufian Belkach, was excellent. He was patient, courteous, professional in every way, safe as a driver, providing warnings about where not to venture on our own in the evening... Read more

Brenda and I are experienced international travelers and now as retirees we made this 1st time decision to use a travel agency service with an assigned driver and the trip planned for us. The 7 days in Northern Morocco were rewarding, well planned, informative and flexible as we went through the 7 days. Our driver, Soufian Belkach, was excellent. He was patient, courteous, professional in every way, safe as a driver, providing warnings about where not to venture on our own in the evening hours, and willing to chat with us about life in Morocco. This helped us to understand Moroccan Culture. The guides were well trained and educated us, taking time to personalize our tours. It will take time for us to process all we saw and experienced. The places we slept were clean, attractive, and well serviced. The amazing Riad in Fez is a stunning environment. I should be on the tour itself as a place to go for a meal and simply view its beauty and charm. The mattress and pillows were not comfortable which takes away from the amazing environment. The other facilities where we slept were very comfortable. We appreciate the flexibility in adjusting daily as needed and we credit Soufian with that as he would advise and then communicate with others to ensure we continued to enjoy the 7 days. A tip, it is a good idea to sit down with the guide prior to the tour to discuss what we want to see and do and our limitations as well. Guides cannot read our minds.

Hotel Reviews
Barceló Casablanca
Casablanca

This is a nice hotel in Casablanca but in an area that is very busy with a lot of traffic and not much to see. However the service and room at this hotel is lovely and impeccable and the food wonderful.

Authenticity & Character
It is beautifully appointed and comfortable
Location
a location that is quieter and closer to interesting places to walk to. This hotel is on a busy street.
Staff
We arrived on Len's birthday, May 15. We told the restaurant staff that it was his birthday. They surprised us with a cake and the staff sang the birthday song in Arabic, the next table full of Spanish visitors sang in Spanish, it was lovely.
Cleanliness & Comfort
The hotel is very clean and comfortable with lovely furinishings.
Riad Salam Fes
Fes

This hotel is an authentic Moroccan riad. It is so beautiful and elaborate. It is like walking through an art gallery. Every time we walk through, we find something to admire. It is a work of art! It is a marvel.

Authenticity & Character
This is more of an authentic Moroccan riad that we read and hear about. This is it! It is a must see. We were so glad to have stayed there.
Location
It is close to the medina and walkable to many restaurants and sights to see.
Staff
The staff were very friendly. Upon our arrival, they had a guide to show us around because the place is huge and so beautiful. The staff were very attentive and helpful if we ask a question or need help.
Cleanliness & Comfort
The place is very clean and lovely however our bed and bedding were not that comfortable. The sofa in the room was also not very comfortable. The bed and sofa were hard, the blanket very heavy for warmer weather. We were unsure if that is a typical Riad? The water pressure in the shower was weak. Other than that, breakfast was a "feast" too much for just two people. They went out of their way to serve me gluten free bread which is most appreciated.
Hilton Garden Inn Tanger City Centre
Tangier

The hotel is lovely and symbolizes the excellence of the Hilton chain of hotels. However, it is part of the Hilton hotel chains. It can be a bit impersonal.

Authenticity & Character
It is a typical hotel. The ambience is nice and comfortable. There are places to sit outside of the hotel room.
Location
It is close to the beach and the boardwalk to stroll as well as many stores and restaurants to visit. There is a mall next to the hotel too.
Staff
The service at the restaurant is very nice. The front desk staff were okay. It is a big hotel and very impersonal.
Cleanliness & Comfort
Everything was very clean and the furnishings nicely appointed. The bed and bedding were very comfortable.
Taj Chefchoaune Luxury Hotel and Spa.
Chefchaoun

This is a very magical place. We loved the "birds eye" view from the hotel to the town of Chefchaouen. Our room was beautifully furnished.

Authenticity & Character
This is an like an authentic Moroccan Riad in style and decor but modernized with lovely amenities like a bathtub, shower, indoor swimming pool, hot tub, sauna and a terrace. There are many places to sit on the terrace.
Location
This Riad was situated high on a mountain plateau overlooking the town of Chefchaouen but with walking trails to the town itself. It is a beautiful and serene place among the Atlas mountains. We can see the tops of the mountain range.
Staff
They were very personable and ensured that our stay was pleasant. The food was excellent.
Cleanliness & Comfort
It is a newer hotel and everything was clean and new. The bed and bedding was very comfortable.
Activity Reviews
Quick Tour of Casablanca with your Driver-guide
Quick Tour of Casablanca with your Driver-guide
Morocco

It is not our driver's fault. Our flight was delayed so by the time we arrived, it was very late and during rush hour in Casablanca. The traffic was terrible and we were exhausted too so our driver agreed to drop us off at the hotel Barcelo in Casablanca. To be honest, we were not so impressed with the city- so much traffic and the area the hotel was in was not that nice. That was our first impression of Casablanca, sad but true. However on our return trip back to Casablanca from Fes, Soufain showed us the Mosque and the beach/waterside. It was a lovely part of town. We enjoyed seeing that and the lovely homes in the area. As we arrived late, we missed being able to go on a guided tour of the Mosque and to visit other places like the Rex cafe which is not a must. By the 7th day, we were a bit tired of touring, I must admit. Soufain understood and respected our decision.

Quality of Experience
Our driver, Soufain was flexible and listened to our wishes not to drive around Casablanca but to drop us off at the hotel at our request.
Guides, Drivers and Staff
Soufain the driver is awesome. He is patient, professional and listens when we asked to return to our hotel. During the course of the 7 days of travel, we chatted about our families, funny stories, our experiences etc. It was a pleasant ride.
Transport
Soufain was always on time and always ready when we were ready to leave etc.
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes
Morocco

We stopped and toured at Volubilis Punic-Roman ruins. Wow, we cannot imagine how they built the homes without machinery- those heavy stones and such precision - straight and perfectly aligned! We enjoyed touring on our own and taking pictures. It is well worth the stop to visit!!

Quality of Experience
Being able to explore on our own even though they do provide guides for a small fee. We opted to read the signs and figure out the lay of the ruins.
Guides, Drivers and Staff
Nice and polite staff
Transport
We were supposed to go through Meknes and Idriss but we started a bit late and we were tired of the long ride so asked Soufain if there was a shorter way to Fes. He obliged and shortened our ride to Fes. That was our choice and we appreciate Soufain's flexibility.
Jewish Heritage Tour of Fez
Jewish Heritage Tour of Fez
Morocco

The guide was very patient and wonderful. He showed us the Jewish quarter, the Jewish cemetery and many other places. The tour was a bit long and he kept wanting to show us more and more places. By then, we were tired and hungry. I asked for a tea break. He said one more place then a tea break but it went on and on. By that time, we have been touring for almost 8 hours which was too much for us. We should have been firm and say, that is fine, that is enough. But we did ask to be shown where I can purchase argan oil and oud oil. We saw so many cool things that we do appreciate the time given us. It was just too long.

Quality of Experience
We saw a tannery, how they dye clothes and leather, and many artisanal craftsman workshops like coppersmith, sewing, weaving, fish market, etc, etc. So many places that we lost count of what we have seen.
Guides, Drivers and Staff
I wish the guide would respect when we state that we need to stop and take a tea break. I noticed the guide asked someone to bring him a sandwich so he can eat while continuing to guide us, huh?! What about us. sigh... But actually he was a very knowledgeable and wonderful guide. We just need to be more clear what we wish to do as we expect to have dinner with a Moroccan family that night.
Transport
Soufain was there when it was time for us to leave. The guide kept telling him to go to different places. Finally we said, no, we will get off here and walk to our Riad after going for our tea break much later around 5 pm!!
Guided Tour of Tangier
Guided Tour of Tangier
Morocco

Our guide was very knowledgeable and showed us the medina, artisan crafts and bazaars of Tangier as well as the Jewish quarter and synagogues etc. Shared a lot of fascinating history. We never discussed our needs prior to this guided tour, our guide was young and energetic. Since Len has to interpret what the guide said in sign language for me, it takes time for one language to another so by the time, our guide has already left for the next place- not enough time for me to ask questions. This tour has a lot of steps too. It was harder for me with a bad knee to keep up with the guide. So we feel a bit rushed and trying to keep up. We realize it was on us to clarify what we need- a slower pace even if it means missing some places to show us, which is fine. We learned so much already.

Quality of Experience
We loved seeing the famous Baba restaurant, the Jewish synagogues, the Roman tombs carved in the rocks, the medina and artisan crafts.
Guides, Drivers and Staff
The guide seem he needs to follow his timetable to show us everything he wants us to see rather than follow our pace.
Transport
Soufain was there. We can depend on him to be where he is to pick us up.
Private Transfer from Fes to Casablanca via Rabat
Private Transfer from Fes to Casablanca via Rabat
Morocco

We enjoyed visiting Rabat on our way from Casablanca to Tangier. we went with a local guide in the medina at Rabat. He was very knowledgeable about the history of the area and we enjoyed the tour. We ended with a lovely tea break at the tearoom there. It was about an hour break for us which we appreciate. On the way back, it was a long ride- 4 hours so we asked to stop at Rabat again. This time without a guide. We wandered a bit then had a tea break again. It was 30 minutes this time.

Quality of Experience
Guides, Drivers and Staff
Our guide at Rabat was knowledgeable and when we said we only have an hour, kept it short and led us to the tearoom which is nice.
Transport
Soufian agreed to give us a break at Rabat. His flexibilty is appreciated.
Guided tour of Hassan II Mosque
Guided tour of Hassan II Mosque
Morocco

We arrived at 3:39 pm due to heavy traffic. We were able to see the beautiful waterfront and the Mosque but it was closed and the next tour was at 5 pm. We did not want to wait until then so we opted to just walk around but we cannot walk around the Mosque either. I was rather disappointed because I was hoping to be able to walk around and tour the Mosque but honestly by the 7th day, Len and I were a bit pooped from all the traveling and touring all week. We enjoyed seeing the sea and the lovely homes in the area.

Quality of Experience
Guides, Drivers and Staff
The guard was very strict about not allowing us to walk around.
Transport
Soufian navigating the horrible traffic in Casablanca!!
Guided Exploration of the "Blue City" Chefchaouen
Guided Exploration of the "Blue City" Chefchaouen
Chefchaouen

This is by far the best experience we had on this tour. Our guide was very patient and knowledgeable. We learned so much on this tour about the town and its customs such as painting the houses and steps blue every Spring as a rite. We get to see young girls doing that. There were many steps but because of the slower pace, we were able to keep up. At one point we asked to sit at a cafe for tea and pastries. We also met two young Deaf men who I was able to chat and learn more about Deaf education in Morocco. Our guide knew a bakery that sells gluten free cookies so I was able to enjoy the pastries, which is a plus. We are so in love with this blue and white town. The people we encounter were very friendly, the artisans and natives. The riad we stayed at was beautiful and the view exceptional. The air was pure and clean. Love it.

Quality of Experience
The environment with the mountain peaks, the blue and white colors of the town, teatime and meeting the Deaf natives there as well as the wonderful and patient guide.
Guides, Drivers and Staff
They were very friendly and helpful.
Transport
Soufain drove all the way down the mountain as close to the Riad as possible.
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on May 24, 2025
Hi Len & Brenda, Thank you so much for sharing your thoughtful and detailed feedback. It means a great deal to us that your first experience using a travel agency for your Northern Morocco trip was rewarding and enjoyable. We’re delighted to hear that Soufian provided you with excellent service, his professionalism, patience, and insights into Moroccan culture truly make a difference, and we will be sure to pass on your kind words to him. We appreciate your note about the riad’s mattress... Read more

Hi Len & Brenda,

Thank you so much for sharing your thoughtful and detailed feedback. It means a great deal to us that your first experience using a travel agency for your Northern Morocco trip was rewarding and enjoyable. We’re delighted to hear that Soufian provided you with excellent service, his professionalism, patience, and insights into Moroccan culture truly make a difference, and we will be sure to pass on your kind words to him.

We appreciate your note about the riad’s mattress and pillows, and we will share this feedback with the management to improve future guest comfort. It’s wonderful to know the other accommodations met your expectations and that the flexibility during your trip enhanced your overall experience.

Your tip about having a pre-tour discussion with the guide is invaluable, and we will gladly encourage future travelers to do just that, ensuring a truly personalized and smooth journey.

Thank you again for choosing us for your adventure, and we hope to welcome you back for many more explorations!

Best Wishes,
Ali

Thank you Katsu!!!
Japan | May 9 - May 21, 2025

Charlie
Charlie H.
Newark, NJ | Reviewed on May 23, 2025
Katsu planned us a beautiful trip to Japan during the first two weeks of May. We had an in depth discussion when we first started talking about our priorities for the trip. We centered in on food and nature experiences as the most important focus of our 12 days in Japan and Katsu put together the perfect itinerary. From basking in onsens to wandering through moss gardens and eating delicious Japanese food in between we had truly special experiences surrounded by the unique natural beauty of... Read more

Katsu planned us a beautiful trip to Japan during the first two weeks of May. We had an in depth discussion when we first started talking about our priorities for the trip. We centered in on food and nature experiences as the most important focus of our 12 days in Japan and Katsu put together the perfect itinerary. From basking in onsens to wandering through moss gardens and eating delicious Japanese food in between we had truly special experiences surrounded by the unique natural beauty of the mountains and sea side towns of Japan. Katsu was kind attentive and kept an eye out for our best interests in the entire time ensuring that each activity we did allowed us to spend our time in the best way possible.

Local specialist: Katsu Okada
Katsu
Katsu Okada
Local specialist in Vancouver | Replied on May 23, 2025

Charlie-san!
Thank you so much for taking the time to write such a thoughtful comment, especially during your busy time after returning home. I truly appreciate your respect for Japanese culture, and it was a pleasure for me to collaborate with you in planning the trip. I am grateful for the opportunity to help create such meaningful experiences for you, and I’m happy to hear that you enjoyed your time surrounded by Japan’s beautiful nature and culture. Thank you again and please do visit Japan again!!

Alfonso and Urania were excellent to work wit...
Spain | May 17 - May 22, 2025

Carol
Carol A.
Casas Adobes, AZ | Reviewed on May 23, 2025
Alfonso and Urania were excellent to work with. We had a number of changes including two members of our party who had to cancel because of medical reasons. Alfonso responded graciously with each change of plans. Our hotels and the activities booked for us were a perfect fit . We have enjoyed all aspects of the trip. Read more

Alfonso and Urania were excellent to work with. We had a number of changes including two members of our party who had to cancel because of medical reasons. Alfonso responded graciously with each change of plans. Our hotels and the activities booked for us were a perfect fit . We have enjoyed all aspects of the trip.

Activity Reviews
Premium winery  tasting  visit
Premium winery tasting visit
Laguardia

We felt like we spent 3 hours with a real wine expert. We finished knowing much more about the area and the wines than we did before.

Cooking class
Cooking class
Hondarribia

So much fun! A real hands on experience with Benjor and Maria.

Day trip to Bilbao
Day trip to Bilbao
Hondarribia

Our private tour of the Guggenheim was excellent. Our second time to the museum in 10 years and this tour was very meaningful to us.

Michelin restaurant booking
Michelin restaurant booking
Hondarribia

Lunch at Alameda was excellent - relaxing, superb service and wonderful meal.

Sailing the coast
Sailing the coast
San Sebastián

The best - our captain was so engaging and made the trip a real treat.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on May 23, 2025

Both Uhaina & I appreciate your beautiful words.
Take care, and see you again!

All of our tours arranged by Adam were fantas...
Portugal | May 7 - May 22, 2025

M
Maria O.
Flagami, FL | Reviewed on May 23, 2025

All of our tours arranged by Adam were fantastic. The tour guides were friendly and knowledgeable. Great experiences. You learn a lot through these tours you otherwise would not. Thank you kimkim for a wonderful Portugal vacation!!

Local specialist: Adam Gomez

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